Airtel Complaints & Reviews

Hi,

I had applied for an Airtel Broadband connection on 11 Aug 2012.

I got a call from a lady executive from the Airtel Office (+[protected], who told me that if I made the application right away, I would get the connection in three days. The lady also advised me that Mr.Suresh Kumar, an Airtel executive would come for the documents and payment (a crossed cheque for Rs.999/-, in favour of "Bharti Airtel Ltd"). Mr.Suresh Kumar (Cell #[protected], who had an Airtel Employee ID card, came to my residence, collected the payment and the documents.

I never received the Airtel Broadband connection. However, the cheque which I gave was cashed from my bank account on 08 Sep 2012. I called up the Airtel Office many times and the staff was insensitive to my query. Finally, one lady after checking with her supervisor, said that the application was cancelled and the refund would be couriered to my address in 40 days. Even after the said time, I have not yet received the refund. When I try to call the Airtel office, they say they will call back but they do not call back.

Dear sir,
Hello this is Rameez Raja my cell no is [protected] i am a airtel prepaid customer, my whole family use airtel connection.
I have recharge for Rs.155 from a retailer for the full talk time but when i received the message from the airtel in my mobile on 8.10.2012. at 1.52 pm it was showing talk time Rs.0,00, MR.155 PF:137.95 stax Rs 17.05 txid [protected].so i got 0 balance talktime i have made a call to airtel office i had a talk with one executive he told me that your sim became lifetime with that recharge, i told him that my sim is already lifetime, so he had forwarded the call to his senior Mr.Asim he had suggested that tell retailer to cancels the previous transaction from there side and do the fresh retailer with the same. I went to retailer he told me that there is no such cancelled process option for retailer and second thing is that now a person can have life time sim for Rs,15. Retailer told me to call to airtel office again, so i called airtel office on 18.10.2012.than one executive had taken the call i told the matter and he is saying to me that if there will be re charge the message will occur but there is no such re charge of 155, so i told him that i can read the message which came in my mobile while i started to read the message he cut off the line while speak to airtel executive a customer can wait on a hold but a executive cannot ? than i have tried to call again to airtel office but the line was busy still i have tried and got the line one lady executive had received the call again i told the matter but she is also saying no such recharge occur in my account i told her the txid [protected], she told me wait while i forward your line to my senior after the few ringing the line cut off, So where is the customer satisfaction why
they open this type of customer care one who does not bother for customer satisfaction.
Requesting you to please do the needful. so that the problem can be resolved immediately.

Thanking you.
Rameez raja
[protected]

Hi Team,

I put my connection on safe custody and paid 500 Rs for the same, still I am keep receiving the mail.

Whenever I called to customer care, every time I get response that they can't transfer the phone to cancellation department, and when I request them to arrange the call back from cancellation department, it's not done

I spoke with two person from Customer Care Department today

1) Anjali Sharma (spoke around 10:30AM on 22nd October 2012), she promised me that she will arrange a call back from cancellation department within 1 hour, but I haven't received any call

2) Pushkar Anand (he claimed to be Supervisor , spoke around 12PM on 22nd October 2012), he was not reluctant to transfer call.

I am keep receiving call from legal department and threatening me to send legal notice, even I haven't done anything wrong. I have been loyal customer to Airtel since last 2 and half years, still why you guys are troubling me

Request higher management to look into this issue urgently.

Broadband No: [protected]

Regards,

Sandip

I HAVE NEVER OPTED FOR CHAT_DAILY_DECREMENT_1.5 SERVICES FROM THE COMPANY. TODAY I DOG MSG FROM THE COMPANY THAT YOUR A/C HAVE BEEN DEBITED BY 1.5 ON DAILY BASIS. KINDLY LOOK INTO MATTER AND TAKE NECESSARY ACTION AGAINST THE PERSON WHO HAVE ACTIVATED THIS SERVICE WITHOUT MY CONSENT

PRACHI

I want to know calllist of [protected]

Dear Sir/Madam,

Any unknown person is calling and annoying me from the last few weeks.He use abusive language and changing his numbers frequently in case I don`t receive his calls and sometimes send very bad messages.His number is [protected].I can`t change my number as I am using it from the last 7years.I live with my mother and my father use to be out of the city for our business.Sometimes my mother receive his call he talked very badly to my mother too. Sir help me out please provide me his details.I will be highly oblige.

Regards
Shruti jaiswal
shrutialld.[protected]@gmail.com

Hi ,sir
Here is my request to you sir i want my message details of last 2 months +this month
Here it is my number [protected] . Kindly help me sir ... It is very urgent i want to prove myself that i'm innocent . I begging you sir please:(
Please send details to my mail sir : faz.[protected]@gmail.com . Please kindly send to this e mail address . Please make it fast as soon as possible . Thak you sir


Regards
Muhammad fayas

respected sir,
My no is [protected] and i am sick of this money deduction from my service provider for nothing. They r deducting amout without my knowledge and cutting a lot of money even when i have activated my call reduce service.Please do something sir.
With regards

the network signal in the area jubilee hills journalist colony is not at all good...

Pothula venkat naveen Pothula venkat naveen Pothula venkat naveen Pothula venkat naveen...

i have rajasthan sim card no. [protected] of airtel now i am in baroda & they have started unauthorizly two services simultaneously causing Rs 2/day loss. it is the case from three month. i m calling customer care but they r saying that i have to call airtel rajasthan to deactivate the service. on calling airtel rajasthan they saying to enter mobile no. than enter mobile password... just for looting money deducted twice 3-3 RS. still no reply.
now i want my money back otherwise i will sue airtel for such nuesance
i will definitely port my number with such irresponsible service.

I was using airtel mobile of which the request for disconnection was given on 10 july 2012 and was confirmed by airtel repersentative thru inward call that same will be disconnected on 18 july 2012. But suddenly i got bill 30 sept dt i have dues of 18000.00 which is bill of the month of august and sept 2012 whereas i got it disconnected on 18 july 2012. I have contacted to airtel customer care 100 times but they are not responding and not giving me solution, i have also marked number of mails to there customer care but still they r not responding. Pls assist
Name: tejpal singh dhingra
No. In complaint: [protected]


My contact no. Is [protected]

I got an unwanted call from this number [protected], in my wife number,repeatedly.from my search in Google this number turn out to be Airtel number From Mumbai.I cannot trace the number, it just come as boyfren,later it come along with the number and from there i note down without picking up the cal. whether i pic up or I dont pic up, there appeared to be no number in the call log.He is trying to create division between me and my wife. please do what best possible.and also email me his name and address in my email [protected]@rediffmail.com.Thank you

Hi All,

I would like to bring my issue in your notice that please do not buy Airtel DTH because the call center people are all dumb and they do not know the meaning of escalation nor they stand by their own words.

I re-located my dish a week ago and my account is still in suspended status. Everytime I call them I'm told that the issue will be resolved in 24 hrs. It's been 7 days. I wonder if their 24 hrs are equivalent to a light year!

Above all, they are fraud too. I lost my View card and asked for a new card. I payed Rs 700 for the new card and I got a second hand damn old card. When I raised this conceren to the call center guys. Nobody is even ready to take down the complaint regarding this issue. either airtel should provide me a refund or a replacement with a new card.
Also, being a telephone service providing companies they do not have enough lines and their toll free no. is always busy. 1 out of 50 call will get connected.

Cust ID - [protected]

Regd
Pooja

In June this year (2012) I had surrendered my Airtel broadband and landline connections. Account number - [protected]. The executive who came home then, collected the modem and the telephone set. I had paid the final settlement of Rs. 899 in the form of cash. I have the receipt of the same. However, I continue receiving bills for the landline connection which I no longer hold. I have been pestered with numerous calls from Airtel executives...

Dear Sir,
This is in regards to the mass malpractice done by sum person/persons in AIRTEL – JOIN OUR PIT CREW CONTEST on Facebook
You are kindly requested to look into the matter and investigate it thoroughly.
In the mean while you are also requested to announce the results of this contest as invalid or at least on hold because there are enough reasons to believe that at least few winners have gained it by unfair and illegal help of few people whose identity is yet unknown to us. The whole incident is highly unfortunate and it’s shocking as it has happened in brand AIRTEL which is otherwise known for its Corporate Social Responsibility !
Few posts have been made by me which are yet to be replied by the so called JOPC Team. In fact for last so many days I was blocked by Airtel team to write on your Facebook page where the contest was held.
I have sent several emails to them but still I have no official reply from them.
I have even sent email to thier OMBUDSPERSON but even he/she has not replied to my emails till now.
Below I am re-posting the same post for your ready reference which you can also find in the TIMELINE of AIRTEL FORMULA1’s Facebook page.
The JOPC contest has played with the emotions of many Formula1 fans and has defeated the very purpose for which it was held.
Hope to get Justice from you soon and well before 26th Oct 2012, if not then unfair winners will have utilized their prize which is being part of the Mercedes AMG Petronas pit crew at the New Delhi GP.
Yours truly,
Rajesh Padalkar
Post made to AIRTEL TEAM which they have not replied since 16 days and now very short time is left because the 1st prize is the getting the opportunity to part of MERCEDES AMG PETRONAS TEAM IN NEW DELHI FORMULA1 RACE 26-28 OCT 2012.


My Dear JOPC,
(sending again as you have not replied in open forum n even your Ombudsperson has not replied to me till date )

This is going to be a bit crazy as we will be racing back n forth in time to connect and solve the jig-saw puzzle called the AIRTEL-JOIN OUR PIT CREW CONTEST. There are basically TWO theories which will emerge so lets see what you end up saying or rather doing especially when you guys have been time and again saying that “IF YOU HAVE BEEN FAIR THAN YOU DON’T HAVE TO WORRY ABOUT ANY THING”. I still hope common sense prevails and you do the right thing to admit that sum where you did goo[censored]p. After all I just want my honestly earned 3rd position on your leader board back ! (hehe tell me how many of those petty criminals who might have done the crime of changing their own points are actually challenging you openly like this and fighting with you since 6th Oct? Huh? )
Again thanks for at last UNBLOCKING me from your page ! Feels good to breathe again
So here we go…..

1) The games app when it was launched did not work properly ?

2) Many people wrote and told you that it was not working on your page that the app was not proper?

3) Later some how the game started to run ?

4) But still people were telling you that scores were not adding up ? and all you said was :wait for 24 hours…wait for 24 hours?

5) Tell me…did those scores ever add up ? Did you guys checked this aspect ? Did you know how much time guys like us wasted when the scores never added up, but we still kept on playing.?

6) I my self had asked you that my scores are not seen and all you said was “wait for 24 hours”

7) I still kept on playing blindly not even knowing if the points were adding up or not. I am sure there must be many people like me out there who must have under gone the same.

8) In the meanwhile 3 guys, Rahul Tibrewal, Yash Tibrewal and One more guy whose name I don’t remember but am sure must be there in your timeline, suddenly went up the Leader Board in within few minutes. Is that a fact or not ?

9) These 3 guys were at the top of the LeaderBoard for 3 weeks or not ?
10) Did you investigate into the matter as to how come 3 guys just went up to top 3 places in few minutes ? What precautions did you take to see that such an incident which compromised the security of the page and the sanctity of the game away would not happen again ? Did you block these guys from your page as well ?

11) As this was a criminal offence, did you inform the competent agencies to find out the IP address from where they might have done this crime?

12) Even though you threw all these 3 gentlemen out from the Leader Board, they mockingly again came and went straight up to the top 2 position. Is this Right ?

13) Your game was compromised for the second time, so did you take any steps to close the loop hole which might be there in the game/apps or your web page/leader board ?Again did you try to find the IP address of the person at the top ? Did you block him from the page as he was a repeat offender ?

14) Don’t you think It was high time the game should have been stopped at this point of time and save many genuine fans the trouble that you gave later ? Did not many people advice you to stop the contest ??

15)In the m ean while were not many people still complaining about a few others who were climbing the leader board as per their whims and still you were help less and did nothing for days together ? Swati Goel and Anik Goel were two such people who stayed and climbed on your leader board in spite of many o[censored]s including me who wrote to you about it. Why did you take at least one week to throw them out ?

16) Simultaneouly there were people telling you that the game/apps was not working and should be stopped?Right ?

17) Didn’t you think you should have stopped the game because the game was hacked so many times? Why did you keep it going without solving the main issues ?

18) Elswhere I was honestly playing the game as it meant meeting and breathing the same air as MICHAEL SCHUMACHER HIMSELF. So day and night, whenever I got time, in the early morning, late nights I kept on playing. I even took leave on 1st Oct 2012 for same so that I got a longer weekend to play as 2nd October was a holiday. Luckily some of my post were “shared” on my facebook page which will show you that how slowly n steadily coming up on the leader board. A picture posted by you on 28th Sept shows me on 5th position.

19) Please check up my question to you on 4th Oct at 12.20 am where I had asked you if it was necessary to be at top of the leader board or one needs to be in top 20 to qualify for the prize, to which you had replied that it was not necessary to be on top but very necessary to be in top 20. My dear JOPC why would any body then use unfair means and damage their own hard work to be thrown out. And please please JOPC….please tell me..do you think every person in India is so highly educated who can hack sophisticated games on the net ?!?

20) To the best of my knowledge I was at no.4 with approx 544xxxxxx points at 8.30 am on 6th Oct 2012. Technically I was at no.3 because Swarnim Kumari at no.3 was using unfair means so I was very sure that she/he would go out and I would get my position no.3 back and I just had to maintain it because I knew that even if I played every minute of the next whole day (which is not possible in reality ) wouldn’t catch up with those two guys.

21) Now lets talk about what happened later on 6th Oct 2012. In between 8.30 am and approx 12.30 pm Sum unknown person or persons changed the scores of all the persons who were in TOP5. Agree? Please tell me exactly what did you guys do at that time?

22) Tell me how is it possible that all persons in top 5 simultaneously changed their own scores from different locations in India where they were at that time ? Is that possible JOPC ?

23) Please inform everybody as to what did you find out ? Was the crime committed by one single person from sumwhere ? Did you get his/her IP address ? Did you file a complaint sum where? Did you fix the bug/if at all you knew where it was and how to fix it ?

24) Yet again your game was compromised and the security of your web page under threat by some unknown person. Didn’t you still think it was right to stop the contest as the scores which would be earned later had no legality because there is no proof if they were genuine ????

25) I had complained on your page at 12.36 pm that my scores were manipulated. Is this correct ?

26) Junaid and Pratik who were ahead of me in the leader board complained to you that even their points were changed. Is this correct ?

27) Nishant Singh was asking you who had changed his scores ? you or a hacker?? Is this correct ??

28) JOPC please tell me when every body was complaining that their scores were hacked then what technical proof made to allow these gentlemen in the game and selectively THROW ME OUT OF THE LEADER BOARD ?????????

29) Why did you simultaneously block me from your page ?Please give me a specific reason here as later we found out that the known offender was allowed to still post on your page ! ! !

30) JOPC what preventive action did you take to further prevent sum person/persons to yet again hack the game ?

31) As I was blocked from your page I had to write from my friends id, where you kept on replying that you will call all blocked persons to verify before you declare the TOP 20 list. Which persons did you call? Can I know their names? Or how many people were shouting from their top of the voice that injustice has been done by you when you threw them out ?

32) Later you posted a message saying that you would be fair to every body and then only declare the TOP20. Why then you did not call me before the list of TOP20 was released at about 2.00am merely 2 hours after the deadline was over??

33) Varun Gupta posted a message openly telling every body how to hack the points ? Right ?

34) Don’t you think it was even then high time you stopped the game ? What kept you still going on with the game when every body knew how to change the points?

35) Was it not the best option to stop the game? Or you guys had some other game going on internally ?

36) Next day the same Varun Gupta yet again shamed you by again hacking your leader board and you couldn’t stop him from being there ? Did you file a complaint against him as is required to do by a reputed brand like AIRTEL ??

37) All you did was throw him out of the leader board and kept the game going.

38) You still didn’t fix the bugs which were known to you for over one n half month?? O you guys didn’t have the technical expertise to do so ??

39) Suddenly we had new names in the leader board who were never seen in TOP 20. What we took over one month to achieve, these guys n dolls did in one day ! ! !

40) The same names were seen in the TOP 20 list who were in top20 places at 11.59 pm on 7th Oct 2012. Does it not mean that you did not do investigation and neither call any body to be fair with them??

41) The known offender Rahul Tibrewal at 1.00am at night congratulated the winner of your top20 even before you had announced the list. WHY DID HE DO THAT ? N How come he was not blocked by you much much earlier as he had hacked your leader board twice before ?

42) I still kept on asking you through my friends id as to what happens to me. You said thrice that sumbody will call me. Right ?

43) The TOP 20 had to submit their personal video before 10th Oct 2012. Right? Did any body from JOPC call me on or before 10th Oct 2012 ??

44) Now let us talk about the fraud which happened with me on 11th Oct 2012. One Mr.Karan Chaudhri called me at 3.09 pm to talk with me? Right? Does this gentlemen work with you ? Was he and is he still a part of JOPC ?

45) JOPC please tell me what was the purpose of this gentleman to call me one day after the last date to submit the video was over ?

46) Did he or did he not gave me your email id and ask me to send the video for the contest?

47) When I asked him if I can send it tomorrow (12th Oct ), did he not urged to send the video on the same day it self ?

48) When I asked a query as to how long should the video be, didn’t your person reply to me that it should on 1 min and max 2 min????????

49) Please confirm if same day later in the evening did I or did I not send you a video made by me to the email id given by your Mr.Karan?

50) Please tell me if by doing so were you not confirming the fact that I was innocent and you were giving me a shot at t he first prize ?

51) Did I not write and ask you the same – to put in a line on your page about same – so that later there is no problems for me as well as you if my name is seen in the winners list ? Till date you have not replied to that email.

52) Did I not send you several more emails to tell you about my innocence ? Till date you have not replied to me and kept me blocked from your page.

53) JOPC please confirm if my video was shown to your panel of judges ? CAN I GET CONFIRMATION FROM AT LEAST 3 JUDGES THAT MY VIDEO WAS SHOWN TO THEM?

54) JOPC will you confirm in open forum that there were 21 videos in the list INCLUDING MY VIDEO instead of 20 ?

55) If my video was there in the list shown to the judges, then how come my name is not there any where in the winners list ?

56) If you never wanted to show my video to the judges then is it not clear that you called me and asked me to make the video as an EYEWASH and to SHUT MY MOUTH??? SO THAT I FEEL YOU WERE BEING FAIR TO ME ? IF YOU WERE FAIR THAN WHAT DID I WIN IF I WAS AT MY LEGIT POSITION NUMBER 3 ???

57) There allegations that the ultimate winner of the 1st prize was also hacking his scores. Did you take action on him and threw him out ? What was the criteria to keep him in the game ?

58) The ultimate winner was at my position no.3. Right ? Did he come there by hard work in one day? Or was he brought there by sum body ?

59) You said all 20 persons in TOP 20 had equal chances of winning the 1st prize. Right ?

60) Then how come the TOP 4 persons ended up winning the top 4 prizes for grabs ? HOW COME EXACTLY THE TOP 4 MADE EXCELLENT VIDEOS ?

Almost all of the above is already sent to you via email in these last few days alongwith necessary screen shots. You have not replied to any of my emails. If you want I can forward all of them again to you. But on other thoughts its better you reply to all my questions clearly here so that fans of F1 knows exactly what happened in the AIRTEL JOIN THE PIT CREW CONTEST !

Now the two theories I was talking about :

One –Was it one person who all along was changing every body’s points as per his/her choice ? Was it the same person who on 6th Oct 2012 changed every bodys points except the person whom he/she wanted to win the contest ? Or was it all top 5 persons who like fools themselves exactly at same time changed their own scores ? Remember that people like us were thrown out by the MASTER MIND and at least one kept in the leader board to win the dream prize ?

Two : Was it all along a smoke screen made by sum member/members of the JOPC who kept on manipulating the scores to divert attention from the core issue and blame it on a virtual hacker who was never present ? Quiet possible right ? It must be so easy to do that right ? And later quietly make the winner of their choice as if he was legally there by genuine efforts??

I am sure all true F1 fans who read this will surely agree with me and feel cheated by AIRTEL.

JOPC the entire CONTEST and its results are very much in shadow of doubt. So now please solve the puzzle by answering my questions and then please tell me what happens to guys like me whose only fault was that they honestly played the game so that a dream of a life time was achieved and I had stories to tell for my generations to come that I met and was part of the pit crew of the Great Michael Schumacher.

regards,
Rajesh Padalkar

Airtel 3G slow internet speed

My airtel 3 g dongle number,which is victimized is [protected]

As I said it is a airtel 3g dongle which I am using for past 2 months,
I have bought a top up recharge of rs. 1500 for 10 gb download,
I am getting only up to 10 - 80 kbps speed where as for last 4-5 months I was getting speeds up to 1 to 2.8 mbps.
I was highly satisfied with airtel services, but now it is way below even 2g internet speeds.

My moblie no is [protected]

Recently I visited Dubai and upon return received my mobile bill ([protected]). On account of GPRS an amount of 18055.69 is charged. All over 3-days charged at various times of day and night. All un-intended use at best.

I enquired about my credit limit which was informed to be 0.0 (Meaning limitless). Also, it was informed that my connection enjoyed this previledge being a company connection. Fact is that Airtel is giving wrong information as this April I changed the connection in my name by providing necessary documentation. I do not remember airtel executive informing me of this 0.0 credit limit.

When I enquired as to why I was never alerted as my bill was going heywire. I would have appreciated receiving a SMS altering when my unbilled amount exceeded 5000, 10000, 15000 etc. I would have made the decision to use or switch-off my mobile. Airtel didn’t reply. Same airtel sends SMS even after we have made our payments, reminding our payment due date.

On above grounds when I asked Airtel to review bills and provide me a waiver (even part); their response has been negative. There response is negative also to my request for setting the credit limit to 2500/- P.M. unless i first clear my dues.

I am helpless as Airtel attitude in telephonic discussion or over e-mail has been apathetic. I also fear that unless I pay Airtel may harass me.

Through this complaint I want to highlight greed of Airtel to bill us as they wish. Thank GOD I was away for 3 days only; had I been longer I would have been demanded 1 Lakh may be.

It is shameful to think that a Company which boasts of Corporate Governanace and Customer Care is such cheap and greedy. Their Slogan should be “JO TERA HAI WOH MERA HAI – BY HOOK or BY CROOK.

I am suffering but I request all readers to get their Credit limit fixed and verfied. Also, better keep away from Airtel.

Hi my name is Navneet Singh Airtel user no. [protected]. Full DND is activated on my number but still I m getting the SMS's from real estate. I have also confirmed the same on customer care, they have also replied me that full DND is activated on my number.

Still I m getting non stop SMS's from [protected] (10:05pm, 20 oct), [protected] (08:34pm, 20 oct), [protected] (07:19pm, 20 oct). Many of the messages which I received has already deleted.

I want to claim Airtel for the same. Please help.

i need [protected] this numbers call and sms details from august 2012 to till date.my network is airtel.

I changed my mobile from BSNL to Airtel on 26.08.2012. I have not applied for internet on my mobile. On receiving the bill for the month of Aug 12,I changed my mobile from BSNL to Air tel on 26.08.2012. I have not applied for internet on my mobile. On receiving the bill for the month of Aug 12 I see to astonish that the company has levied a charges of Rs.47.50+ Tax Rs.5.90 towards the GPRS/net surfing charges, while I have clearly advised the company representative that I need not internet connection. Secondly I have not used any internet/GPRS service. Now again in the second bill the company has charged a sum of Rs.313/- inclusive of Tax towards the GPRS service. If we see the bill we can clearly see that every time the net surfing charges have been levied in the bill after an interval of 30 minutes. Can we imagine that after every 30 minutes I can assess the internet even in the late night. However I like to inform you that I have a mobile of Samsung DUOS. The bill shows that I am using the GPRS/internet day & night even at late night hours while I am sleeping. I am an Bank Manager and you can imagine that how much time can spare for the internet on mobile, but the bill shows that I am surfing internet every time as I am an free person to use the internet. Secondly after my mail in this regard on 13.09.2012, the company stopped the internet services on my mobile. In this way you are requested to help me in this case.