Airtel Complaints & Reviews

Hi,

I have never seen this type of harassment to their customers from any of the service providers.
I just called to AIRTEL DTH for information , and they configured my mobile number for at least 20 connections for BABA HOMES.

I am getting everyday atleast 10+ messages on behalf of those accounts.
This is being from last 10 months .

I had called so many times to Customer care and asked them to delete my number.
But I dont why they keep troubling me a lot....

I[censored] need any clarifications u can reach over me [protected]... I hate Airtel .....and it service..
Thanks Gowri

Airtel DTH — No response from airtel dth

Hello,
My airtel dth conection is not working for the past 5 days. The customer id is: [protected]. The complaint No is:3424455 . I have called somany times to the customer care and they are promising within two hours it should be done. The issue is still not resolved. VERY VERY POOR SERVICE.....

Regards,
Kulsekaran

digital tv — NO RESPONSE FROM CUSTOMER SERVICE

Dear sir,

This is to inform you that our digital tv system are dead form 21.08.10 to till date we have complaint booked to costomer service complaint no.3621052 dt.21.08.10 but still we have not received phone regarding this .so please look in to the metter
from
Ramprasad Sharma
Vill.Manda,
Post Kalwar
Dist.jaipur
Costomer ID-[protected]
Phone no.[protected]

Airtel Digital — double recharge

Your SR 1188441..customer #[protected]
Date: Tue, 24 Nov 2009 11:15:52 +000

I would like to draw your kind attention about my SR # 1188441 regarding my recharge airtel digital.

On 13-Apr-2009 Rs 800.00 has been chargesd form my credit card with your ref: 3011125 ( paid thru unregistered phone number ). Again on 18-Apr-2009 Rs 800.00 has been charged from my credit card with your ref : 5850590 ( paid thru registered mobile)

I got bonus offer from for Rs 250.00 as I am Airtel mobile customer.

So total 800+800+250 = Rs 1850 I got total balance to Airtel.
And I supposed to pay for recharge Rs 750.[protected] = Rs 1100 ) is my balance on your side.

Till date no call and they have closed my SR without intimation me. Every time they will give new Service Request.
Wonder how they are working, you call everyday almost half an hour, they will give you everyday new apology, then next day you will call and your call will go another call center, then again same story...............****ing story.
regards

Customer # [protected]

Dear Customer,

This is to inform you that your concern listed 7 Oct 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Kumar Alok
Airtel Customer Service Team

till date no solution, waiting for new story, all commets came that they are working...how long you want to work already two years going to be done.
Sanjay

DVR Machine not working/malfunctioning
I bought an Airtel DTH DVR box and connection about a week back (Jan 10th 2011) from a local retailer in Amar Colony Market. The installation and everything was okay. The Airtel guy charged about Rs 700 stating that he needed extra cable. I didnt complain. However, the horror story started right from day 1. The DVR STB is so slow that its practically unusable. I changed the batteries on my remote since the call center guy advised me to do so. But that didnt help. Couple of guys came to try and trouble shoot from Airtel but couldnt do anything. They gave up finally saying that the STB is slow since it has a hard disk and all sort of technical jargon. Even the technician tried navigating the channels using the remote but everytime he pressed "OK" to select a channel, the box took him to the Games menu.

I am surprised that no one else has any complaints about the slowness/glaring problems of the device and that makes me think that I was fleeced by Airtel who gave me a malfunctioning, broken worthless STB and now refuses to replace it even though its just been a week since I purchased it. I went back to the retailer to return the box and get my money back, but they completely washed their hands off. No help from there either.

The situation is so unbearable that many times I'm just tempted to take my remote and throw it at the television. I am as frustrated as frustrated can be. I want Airtel to take some responsibility and either 1. say that their DVR STBs are not up to any standard o[censored]sage or 2. Replace the box and fix the problem.

If the quality of the STB is like I described above, then I'm afraid I do not want the product and want my money back.

My customer a/c Id is [protected].

PS: I hope others reading this review make an informed decision and stick with one of the other companies that provide Digital TV service and DVRs.

-S Ganguly.

Airtel DishTV — payment Rs. 200 deducted from account but not recharged

On 13 Feb'2011 My Airtel Dth customer ID [protected] connection recharged morning time for Rs. 200/- but no iformation received, I again recharged For Rs. 200/- in the evening time same Dth. After Only Rs. 200/- recharged and the other amount of Rs. 200/- is unknown. The amount is deducted from the bank and not recharged.

AIRTEL DIGITAL TV — no connection after recharge

i had recharged my airtel digi tv few days back but still no connectivity. no response from the call centre

Airtel DishTV — No response from Airtel

Customer ID [protected]

I recharged my account on 24.4.2011 and since 25.4.2011 I'm unable to view any channels. My setup box is down since 25th April and the company is willfully deducting the daily amount from my account without showing me any channels.
I'm repeatedly complaining to the customer care numbers(both tolled & toll free) and every time i get the same response that your complaint is being looked into and it being forwarded to the concerned persons. But none has come to resolve the problem.
Yesterday around 4.30pm i once again called up customer care executive and was shocked to hear that only one complaint dated 26.4.2011 has been made by me and that has been resolved. I was astonished to hear that my all complaints were forwarded to deaf ears and i was just being made to understand that problems are being resolved. So this time i insisted executive to provide me a complaint number[protected], so that once again I may not be the part of the same trick.
But the customer are here to be fooled.So in reply to my complaint i received an sms stating that my compliant has been resolved. I checked up my Tv and the position was same and it was showing no signals.

Kindly look into the matter urgently.

how can i recharge my airtel sim by sbi online internet banking
please explain about customer account number which is used in this..

These people are continously dedcucting my balance they deduct my 300 hundred in 2 days

At Present there is no online recharge provision in www.airtel.in website. It is better to incorporate this provision to make convinient for make the recharge online for airtel customers..

how can i recharge my airtel sim by sbi atm card online
please explain about customer account number which is used in this..

how can i recharge my airtel sim by sbi online internet banking
please explain about customer account number

My personal computer

Airtel — Internet Recharge Activation

i have prepaid connection Mobile No [protected].and i activated 95Rs Recharge
but after 4 days, this services not stared to my Account and airtel barring my customers care call form my mobile.and when i register my complain from Mobile no [protected] then it never interest my complain and says to Airel Zonal Center
and Zonal center says call to to customers care. and customers center not interest to solve my problem and say that you make a logical error to recharge a internet coupen and it is your falut and it will not be solve till end of this month and you pay for this month internet recharege charges. what can i do. i make logical error ????
if your customers center have no knowledge and not register my complain from mobile number [protected]. please action your customers care center employee
when i call to customers care center between 7:30PM to 9:30 at dated 17dec 2009.

Please any body which using Airtel Connection specally internet related. Try to avoid it this is fun of customers for a customers care center

my love

i love

ok hi

by

Hi,

My Post paid connection no [protected] got blocked, asking for resubmition for the documents, this connection is provided by my company.
I submitted all my documents, my connection got activated once and got deactivated again and sked for undertaking document.
Even after 2days after submittion of this document at Ameetpet, Hyderabad office to Vanitha, no progress in activation.
For submitting each document, I need to travel for 2 hours from my work location, this is causing lot trouble for me.
I request to activate my connection with out causing trouble to me, I can provide all the relevent documents if they reach my office instead of me travelling for each individual documents.

Regards,
Mahesh

GAGANDEEP SINGH AGAINST BHARTI AIRTEL PUNJAB

I submitted all the documents of my connection got activated once Dec 2009 and again I sumitted the documents appx. April 2010 I jyoti chowk now last night 10/09/2010 again customer care call back me to submitted the documents otherwise your connection is deactivated the mobile no [protected] Gagandeep Arora

I submited all documents allredy given in the last year 2006 and why to callme? i last call 25/10/10 and their said that the sim is cancel why?iall ways submit the documents in 2006 i know that the Airtel is the best

i am submited my all document 2 times but my number is not worked 1 time 28/11/2010, and 2 time 8/12/2010 your outlate so way did u my number is not in service. you take the decision yes or not my number is activated condition in next day. so i am so sorry my said take it other process in your service my deactivated no is [protected] M.P. indore

i hope u r take the action in your employee service and in diciplain work

I WANT TO SUMBIT ONLINE DOCUMENT AS MY SIM IS CLOSED PLZ HELP ME.

my no is [protected]. i recently applied for mobile no portability from vodafone to airtel, but still it doesn't change. i applied on 20th januvary2011.i called 3 times the customer care but i didnt get a positve result.my complaint no is CANRC[protected] .please take immediate action. L.venkatesh [protected] from coimbatore.

my airtel no is [protected]...the viacom colours channel's pack automatically subscribed to my number...
even i don't want that...this is not fair..as they deduct 3 rs form my pre paid account this is not fair...
plese take a necessary action...

i have recharged my mobile no [protected] for internet service with rs251 recharge coupon on 14th jan for which there is 90days validity but now it is showing that there is no balance and i have to shell out more than rs125 for using net for 2 days.i have registered complaint and there was no response even after 1 day this is very poor response.

i have recharge 333 in my mob no [protected] on 19th & 20th feb 2011.after that i got message from airtel that dear customer . your recharge request could not be processed.that time 666/- deduct from my icici a/c. i want to know how many days required to refund this amount.
subir basu, delhi

Airtel Stupid guys I requested to transfer my Broadband connection, they didint provide the connection but they changed the billing address perfectly.

airtel is the NO! fraud network in India...
i had been using airtel for past 10 yrs...their network and service were good before they start 3G services...
now after starting their 3G service their service is worst...

SHIVA SHANKAR - COMPLAINT AGAINST AIRTEL KARNATAKA

My no. is [protected]. I recharged for Rs.99 through internet banking. But my no. has been recharged with only Rs.10. I am trying to connect to customer service by dialing 198. But its asking to dial 121. If i dial 121, its asking to dial 198. What shall i do? I never thought such a bad service by Airtel. Please reply.

sir my no is did not work properly please cheak the my no [protected] this is my reliance smart no. this no is change in airtel number portablity service.sir my no is not work please add my no [protected] in airtel .
thankes sir...





yogesh pareta
address.522/16meghdoot nagar indor

hi

i m prashant mishra

my mobile number is [protected](after porting out from reliance cdma to airtel prepaid)

my umber stopped working after 2pm on 7-3-2011

and when i visit the airtel store they told me that ur number is under audit and will start again

on 10th-march but they didnt inform me before about this

its my primary number and i m in a nature of work where mobile is necessory for me

kindly do something about this asap

regards

prashant mishra

asst fitness manager

fitness first india pvt ltd

[protected]

Sir,
My self anuj prasad.bearing mobile no.[protected].when i call to customer care executive they receive my call and they cut the call.I have tried several times to communicate them.GPRS is not deactiviting from my mobile.they are daily deducting Rs.25/ from my account.Kindly stop the GPRS servive.
Regards,
Anuj

Sir,
I Vinay Kumar Gupta bearing mobile no. [protected] I got a message from airtel on 28th march 2011 saying that i have been charged for Renewed Airtel Friendz chat but i did not call or message or in any way subscribe to any such service...moreover this is not a new thing as airtel has many times previously cut my money saying i subscibed Airtel Friendz chat...this is riddiculous service and nothing but an easy way to rip off customers... I already called to customer care on 07th March at 07:31pm and said stop such kind of services I also received reference no. CBDGC[protected] from airtel. and today on 28th March when i cehck my account banance it shown in minus. I received a msg you will be renewed Airtel friendz chat for 10 days which i have never subscribed. Sir hereby i request you to immediately stop all the incomming promotional messages for which i am not interested. I only want incoming & outgoing call service from your side. and I want my refund

Thanking you,

sir
my no [protected] is always charged charges today 4 th march 2011 & before also but no refund i get
without my permision they charged charges. i want my refund as possible as early. & this type of activities should probhited & bad practices against consumer

hi,
I'm maninder cheema from barnala(148101) punjab and my mobile number is [protected], and i want to convert my this airtel prepaid number to airtel postpaid number but the airtel dealer did not do this...
tell me the solution please...

Dear Sir,

I Sukhvinder Singh my no. is[protected] & using this on. From last 5 years. Still, I'm very unhappy from services of airtel.

On 20/03/11, I lost my mobile & no. also. Then I renewed my no. On 25/03/11. After that, I noticed that my balance is deducting everyday. Because some Spjoke, Pjoke & Cricket pack has been activated without my permission & prior notice. When I complainted to customer care, they didnt give me satisfactory answer, didnt resend my balance.
Customar care
representative met only one, after 15 calls.

Kindly, look into the matter & send back my balance otherwise I have to change my no.

Regards,
Sukhvinder Singh

My AIRTEL number is [protected].

Pl note that I am cancelling your services under mobile number portability due to poor services.
I will also change my second number [protected].

I agree to pay any balance payment againest my bill. Pl note that there will not be any other liability for above numbers.

Rajesh Gajjar

Sir,
I Shiv kumar bearing mobile no. [protected] I got a message from airtel on 19th april 2011 saying that i have been charged for 3g tv but i did not call or message or in any way subscribe to any such service...moreover this is not a new thing as airtel has many times previously cut my money saying i subscibed I already called to customer care on 20th april at 11.45am and said stop such kind of services I also received reference no. cbdmt[protected] from airtel. and today on 20th april when i cehck my account banance it shown in minus. . Sir hereby i request you to immediately stop all the incomming promotional messages for which i am not interested. I only want incoming & outgoing call service from your side. and I want my refund other wise i change my natwork

thanks

Dear sir

[protected] this number calling before three days somany times, he is useing very badwords sir can you check who is this.
[protected]@hotmail.com

[protected] whose this number please give me details

ON 18.05.2011 AND 20.05.2011 AIRTEL HAS DECUTED MY BALANCE WRONGELY AND EVERDAY THEY DEDUCTE BALANCES N START ANY SERVICE OF HIS OWN. CAN U TELL ME WATS GOING ON IN AIRTEL AND WAT WRONG WITH THEM COZ EVERY DAY THEY DEDUCT BALANCE N LOOTING TO THEIR VALUABLE CUSTOMERS. KINDLY LOOK THE MATTER N REPLY ME

REGARDS
RAJESH
[protected]

Kindly i inform you that i has made one online mobile recharge RS 100 to my no [protected] on 15/07/2011.this amount still not yet credit my mobile, or refund to my a/c.
my email id: [protected]@yahoo.com

My airtel mobile number is [protected] which usually remain in dongle.
I am having nearly 82MB of 3G data (validity till 14 Nov. 2012).
i tried to recharge it for 250 Rs. plan on 26.10.12 but failed many a times.
I contacted customer care two times & two different replies were given for failure:

1. When I tried recharge my SIM was not in mobile!
2. I should finish 82 MB data first only then my next recharge will be successful!
What to do? kindly let me the reason for failure. How Should I recharge now?

Dheeraj Joshi
[protected]@gmail.com
Alternate Mobile: [protected]

On 19/4/2013, I recharged the mobile no [protected] for Rs. 347 online through net banking. Later i tried to recharge for Rs. 300 which also didnt go through. My account is debited, but the recharge didnt happen.Please recharge my mobile or refund my money. I am feeling very bad that I lost so much amount just like this. Kindly do the needful asap.
My transaction details: SBI bank, ref.No.IGH8106583 for Rs. 300
and ref No IGH8085698 for Rs. 347
airtel customer care executive has not given a good reply.

Thanking you

I have recharge online our airtel no. [protected] I have read on screen rs222 recharge with validity for 30 days and get rs 222 take time after recharge massage on our mobile talk time rs 1/ and 196.58 processing fee service charge24.42 validity 16 feb 2015 kya yah poori dhokhadhadi nahi hai

Can you believe this nonsense? Since 8am today I have been trying to recharge my airtel mobile via their website. The bloody site does not open for a long long time, and when it finally opens, it gets stuck for hours together. Where are they guys in charge of the company's website? Have they all gone away to celebrate Christmas? This is utterly ridiculous.

I have recharged for 102 rs for getting 300mb of 3g data.I checked this info from airtel online recharge site.
But when I recharged I did not get the amount whereas amount has been deducted from my account.
I am attaching both the screenshots.

Airtel — connection not gioven and not refunding the money

I applied for a new broadband connection on 27th aug'07 at lucknow(U.P) for which I paid Rs 1200/- through cheque, I was not provided with the connection because of non-feasibility. Now I am asking for the refund of my money since 30th aug'07.
Its been more than two months company has not returned my money. I called customer care so many times and even sent email also , everytime they give me new concern no and next time when I call them the previous concern is closed and new concern no is given. So far I have been given four concern no of which three concerns has been closed and a new one given to me today.
Sometime they say cheque has been dispatched and will reach in few days, sometime they say that I have paid only Rs 700/- according to their system. I had already provided them copy of reciept of payment and copy of account statement from which payment has been made to Bharti Airtel on 3rd sept'07 long time back. It seems as if they are not wishin to refund the amount.
Concern nos given so far:- 1. 1683390 2. 1723892 3. 2052898 and today 4. 2272290
Kindly suggest what to do.
Thanking You

Vipin Kumar Tiwari
[protected], [protected]

I agree with you.
these people have got so many customer, SO they are enjoying monopoly.

So they don't commit anything over email! becoz they are shamless [censored]s can't keep their word!!!

9 days gone now after this response. My issue is not solved it.

This is a ridiculous response. I raised the issue in Airtepresence also. I have not received any resolution on the issue. Got three calls from Airtel call centre confirming that my connection is active. But there is no connection given to my house. I am fedup with this and I do not want your connection. I want my money back with 18% interest.

Namaste Mr.Kumar,

This is to inform you that your concern listed on 27 Oct 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste(B_SHIVA),

This is to inform you that your concern listed on 27 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Airtel Sim — Balance Complients

Dear Team,

i am Mahesh sir for last 6 ti 7 days my balance was automatically deducted , i know what is the reason but you stop all the servicese like job alarat etc to my Sim No. [protected] .

Namaste Mr.Pandey,

This is to inform you that your concern listed on 27 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

One morning i had a bill of my postpaid number as Rs.-55 and i thought it was wrong and i paid Rs.55 for that bill.A few days later i had call from Airtel that i had not paid the bill yet and i told them that details of, error in billing and i told them that i have paid the errored amount.They told that the amount has reversed last month so u have to pay the bill amount and they gave me 2 days time to pay the bill amount.i informed to my head and he told that he will not pay the bill amount without having or seeing the bill details.the next month has came and i have paid in time and paid with previous balance.But till now i have not updated with my payment.in mean time every customer care members calling me in morning and evening and they insulted me and arguing with me and dicconnected twice.

IS THIS CUSTOMER SERVICE AND WHAT ALL HELL IS THIS, WHAT ACCONTS DEPARTMENT IS DOING IN AIRTEL...,

A COMPLETE ..,

Dear Sir,

I have received a bill for the month of january stating my internet usage of 100GB when i moved to 599pla with 3gb download limit.

I would like to point out one this very clearely to you, that if you check this account of mine i am using the same since a different no in delhi[protected] i have never had used more that 40-50GB in a month and how come it happened that i made 100GB that too within 15days of transffering the account from unlimited to limited plan.

I would request you to look up into this matter serously.

Best Regards,

Sumanta Chakraborty

[protected]

AirTel — Billing errors by airtel

Respected Sir,

I had been using Airtel broadband connection for my internet accessibility purpose. I had decided to relocate to a different City and had asked Airtel Customer Care to log a request for relocation of the connection on the 25th January 2011. On 27th January, 2011 I received a call from the Airtel representative specifying that Airtel would not be able to able to provide the connection at my requested new address. I was in this case would I want to disconnect or keedp the connection as it is at the current address. I had asked the person to disconnect the same.

Till date the connection has not been disconnected and the bill's are still getting generated on my name. The original bill amount was suppose to be Rs. 991.00 from which it has now jumped to about Rs. 3000.00 Inspite of me making repeted complaints. Kindly help me in this regard

Details are as follow

Airtel landline number :[protected]
Name : Neerav
email id: neerav.[protected]@gmail.com

Thanks,
Neerav Shah

Namaste( cssreekanth),

This is to inform you that your concern listed on 27 Oct 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste(tusharbera),

This is to inform you that your concern listed on 27 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Airtel Prepaid — unwanted balance deductions

dear sir,
i often faced the unwanted balance deduction from the company giving so many excuses. The similar case occur on 25may 2011 when my balance of Rs 25 was deducted from mobile no. [protected] and I had submitted the complaint to customer care with complaint no.CBDCC[protected]. After that no desired response was made by customer care as they blamed me for this deduction. Kindly solve my problam related to this matter and plz supress the undesired dominance of the athority I will be very thankful to you.
My alternative no. is [protected] and email ID is [protected]@rediffmail.com.

thanking you
ravi verma

First they will not deduct with out reason... may be you activated song or using some other facility. for any deduction you will get a massage that you need to keep on track. And after getting the massage you need to call customer care. if you wait for more time and they will give more reasons.

As you said yours is prepaid than it will be easy to track you call and deductions.. ask reason to customer care for any deduction. if there is no reason then they has to pay back you money..

sir,
Well i am using airtel no. [protected] for years.Sometimes it happened that i get the message saying you have been charged certain amount for activation of some services. Earlier i belived it assuming my mistake. But today(02/06/2011) i came to know that was not true when i tried to talk to customercare regarding disconnection of my one no.([protected]). Instead of any prompt solution, they gave me another headache by activating a hello tune on no.([protected])..so ridiculous..Please refund the amount..period.

Namaste Mr.Shetty,

This is to inform you that your concern listed on 27 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Bhavesh,

This is to inform you that your concern listed on 26 Oct 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AIRTEL-POST PAID — NUMBER NOT ACTIVATED

Airtel is the very worst service provider. When they collected order for a post paid connections, they have given number of promises. But they did not do atleast one promise.

Without informations they barred my incoming and outgoing services before the due dates. After 2 months, one Mr.Prabhahar, Coimbatore promised me that " He will activate the number" after paying the due amount Rs.3000/-. I have issued the ICICI BANK LIMITED, COIMBATORE-TRICHY ROAD BRANCH Cheque No. 194281 dated 1st April 2008 and the amount Rs.3, 000.00 credited to BHARTI AIRTEL LTD on 3rd April 2008. But till today 8th April 2008, my mobile number[protected] did not activate. If I am calling the Customer care persons, they are telling some other stories, I am having 1500 rupees further payment also.I called number of times Mr.Prabhahar, he did not attend my call itself. Airtel peoples are very cheating peoples. I want to move this cast to court. Please guide me.

Airtel Post Paid — promised ,Not activated ... Complaints closed !

Post paid SIM card No[protected] delivered on 22 7 2011, promised activation in 24 hours. Mobile no [protected] allotted on July 23 after 3 reminders. Daily reminders from July 24-28 were asked to be booked as complaints daily ! Obviously previous complaints were 'closed' unilaterally without action ! E-Mails sent were acknowledged on auto mode but never physically read and acknowledged. "Airtel Customer Care", presumably managed by Call Centres, act as post offices ...I was told by "Senior Manager" that the system shows " Dues not paid", without understanding that I am a fresh allottee ! How can they allot a new line with "dues" !? Professional incompetence and lack of accountability was seen at all levels of Airtel....Finally I cancelled the Application for SIM Card on 28 July and restored the alternative 'Vodofone', hopefully a shade better ! It is not without coincidence that the Airtel agent - Mr Loganathan of Premium Support Services, Chennai who came to collect documents/ deliver SIM Card, was not using an Airtel Mobile No but +[protected] Vodafone ?).!

I had similar experience with Airtel Digital - DTH services - I had to pre-close and surrender 4 - DTH connections. Nearly 100 e-mails would have been sent as complaints; Customer Service Software systems of course acknowledge them in minutes ! I but not a single e-mail was ever replied in my 3 years of experience !

It is shameful that a Global Company like Airtel is making a mockery of 'ISO Systems' by unilateral closure and taking customers for a ride ! Its ISO accredition should be cancelled forthwith for this single malpractice !

S Rangarajan, 21 Subramaniam Colony Velacheri Chennai 600 042 Tel :[protected]

This is a stereotype reply..in reality, nothing happens at the ground level ! Rangarajan

Airtel — post paid number not activated

Respected Sir/Madam,

I have purchased a new post paid mobile number from Bharti Airtel on 19th Oct, but unfortunately till date .i.e. 26th Oct 2012. The number has not been activated. Moreover the required documents have been collected from me along with the money 800/- as a registration n activation amt, from the NIT Airtel Branch, Faridabad. Besides this the branch manager Mr. Rajat Gupta have been fooling that the number will be surely activated within 1/2hr since 22nd Oct. I have put forward all the effort to reach him at [protected] but he is least bother to take my calls.

Being a 10yr old customer, I have not received any relevant answer to my number of complaints for activation of my number and moreover the reson that they are giving that they have tried to reach me but ironically I have not received any call front there end and getting a fake message from them that they tried to reach me , I cannot buy that because its irrelevant as my phone never rang. To justify, I also called up airtel but I felt like my words fell on deaf ears.

I am seeking and approaching you to receive a justice so that the number can be activated soon and some action to be taken against the people who are harassing me without any rhyme or reason.

Namaste(Mahiikbr),

This is to inform you that your concern listed on 26 Oct 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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sir
i have lost my phne sony ericson model no Z550i,
the emi number is[protected]
with sim card -[protected]
the phone was lost in[protected]
the sim card was issu on ADITYA SINGH, from MOTIHARI (BIHAR)

sir i want to trace my phne, if any way is avilable plz give me and suggest me how can i lock my phne through emi number plz i am in tense so plz give me right way,
sir i want to re issue my sim card how is it possible and plz give me the procudure and from where i re- issue my sim card.




--
Thank You & Regards

Aditya Singh
[protected]

Airtel — loss of handset with sim card

sir
i have lost my phne sony ericson model no Z550i,
the emi number is[protected]
with sim card -[protected]
the phone was lost in[protected]
the sim card was issu on ADITYA SINGH, from MOTIHARI (BIHAR)

sir i want to trace my phne, if any way is avilable plz give me and suggest me how can i lock my phne through emi number plz i am in tense so plz give me right way,
sir i want to re issue my sim card how is it possible and plz give me the procudure and from where i re- issue my sim card.




--
Thank You & Regards

Aditya Singh
[protected]

Bharti Airtel — Lost Airtel Sim

Sir I have Lost my Handset Please Block My Sim. MDN No - [protected]
Name-Abhishek Kumar
Add-Tata Colony Madhopur Maner Patna.
Date Of Birth-05.01.1989

Namaste Mr.Bhatt,

This is to inform you that your concern listed on 26 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — unable to call

my mobile number is [protected]. From last 15 days i am unable to do outgoing calls due to some reasons. have suffucient balance to make calls.i have made certain complain for this but no one look for it.
i will be thankful if you concern to my complain.

AirTel — unable call to customer care

My mobile number is:[protected]. i'm unable to call my customer care office. The company not responded my complaints. if it's continued i'm complaint on court.

Hi,
I would like to get my incoming, outgoing & message details of my prepaid number [protected], please send me asap.

AirTel — customer care no.

i am unable to speak with the airtel customer care executive. I suspect there is no option to speak with customer care executive.

Namaste Mukesh,

This is to inform you that your concern listed on 26 Oct 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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my problem solved thank you

Namaste Dasika,

This is to inform you that your concern listed on 26 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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I have been paying the monthly 'postpaid' bill based on sms received on my mobile [protected], but as indicated in the sms, have never received any hard copy of the bill by post. Why ?

Please post it so as to reach by 7th of the month, without fail.

Postal Address : SGK Murthy, 5-277, Janapriya West City, Miyapur, Hyderabad 500 049.

Airtel — Obnoxious caller

i have been receiving blind calls from an AIRTEL cell no [protected] . the caller disconnects on calling back.

Can i know the identity of the caller?

or can the company check why the consumer is calling particular numbers for short duration so often?

Can the number be blocked?

he may be informed that if i know his identity i will rip him/her.

Airtel — half of the time the server is down or systems do not work

I have been with airtel for last four years. Normally I dont ring customer service. However last few days have been nightmare. I have GPRS activated on my accoutn and I do surf net and is charged for this. However in the last bill I have been charged for downloading some game or software, although I know that I have not downloaded anything...I rung customer service for more than ten times...I also log a complaint from online billing...whenever I try to speak to someone after going through options, half of the time the server is down or systems do not work. I also keep on receiving automated messages that yahoozone has been renewed and sucha dn such amount has been deducted from the account.
When systems are working the reps are either not interested or they do not know how to handle the queries. They normally disconnect the call after putting you on hold. When on a rare occassion you get to speak to suom1 who does not disconect the call( although even he doesnt know what the query is), I had to ask for supervisors on three to four occasions however I was never able to speak to them. I can hear supervisor in background saying " kehdo ki busy hai, yaar callback arrange karde, are yaar bolde system nahi chal rahe hain". The customer service is pathetic and appaling. And the best thing is that when you ask sum1 about the previous call they do not have any details or logexcept saying that yes I called them previously.
I am so dissapointed that I think of leaving this service provider however I cannot change my number like other subscribers. I think I am so frustrated that I would never ever ask anyone to even think of airtel and try and stop maximum accounts of my friends and relatives. If airtel wants to improve just ask them to kick a..s of the people who are not doing there work properly.

A very frustrated and poor customer service victim.
Narender

I WANT TO KNOW ADRESS OF OBNOXIOUS CALLER

Today I have recived one blind call . That fellow talking in very rubbish language and giving talking about vulgar topics. talking about to physically hurt me can u plz give me his name and address for futher inqury.

Recently I have recived a blind call that person abusing me and talking on vulgar sexual topics and talking to physically heart me his cell no. is [protected] plz give me his name and address for futher inqury.

THE EXECUTIVE-IN-CHARGE/THE NODAL OFFICER
AIRTEL MOBILE SERVICES, NEW DELHI

Dear Sir, This is in furtherance to my earlier complaint dt, October 25, 2012 for wrong charging(A copy of which is ENCLOSED, since your deptt. has not ever cared to acknowledge, what to talk of REPLYING).
Even today i.e. 26.10.2012 my telephone automatically(without my dialling) was probably of its own or someone has hi-jacked my number, my subject telephone of its own(WITHOUT DIALLING THE No.) got connected to one no.[protected] of its own and after sometime when I had to make a call, then on opening it, I found my telephone been connected to some number and I without talking closed the telephone, I received a message from Airtelthat Rs.32/- have been deducted for your last call from my A/C.Airtel can check from their voice records that I NEVER TALKED TO ANYONE ON THE AFORESAID NUMBER NOR I EVER MADE ANY SUCH CALL.So as such the Airtel Authorities are requested to reverse the said charges and give me due credit for the said Amount.

Now feeling aggrieved, I am putting this in black & white, SINCE NONE OF YOUR EXECUTIVES EITHER LISTEN TO THE COMPLAINT PROPERLY TO RESOLVE THE ISSUE NOR THEY BEHAVE PROPERLY.And now in case the matter is not resolved and my amounts which have been wrongly imposed- are nor reverted back, I shall be constrained to take up the matter/appropriate legal remedies with TRAI, DOT AND CONSUMER REDRESSAL FORUM FOR APPROPRIATE REDRESSAL with claiming DAMAGES FOR MENTAL AGONY, PAIN & SUFFERINGS, since I felt SERIOUSLY humiliated and harassed on their attitudes.
And besides above, I am still receiving promotional and Advertising MESSAGES DESPITE MY BEING REGISTERED FOR COMPLETE BLOCKAGE OF ANY PROMOTIONAL MESSAGES on your DND SERVICES, which is against the guidelines & directives of TRAI & Dept. of Telecoms.If such MESSAGES are not stopped IMMEDIATELY then the matte shall be reported to such higher authorities and appropriate measures for initiating legal remedies for punitive DAMAGES SHALL BE INITIATED AGAINST YOU.
YOU ARE REQUESTED TO TAKE APPROPRIATE STEPS WITHIN THREE DAYS OF RECEIPT OF THIS NOTICE, failing which i shall be constrained to take appropriate legal actions against you FOR RECOVERY OF PUNITIVE AND EXEMPLARY DAMAGES, at your costs and risk, in case I am not suitably compensated.
Your Harassed Customer,
Mrs.Batta
October 26, 2012

Namaste Gaurav,

This is to inform you that your concern listed on 26 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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I want to have my full refund at the earliest.
thanks