On 13the August 2012, I had reached thee 1GB limit of my net plan whose validity period had not yet ended and theus I sent a message to activate a new plan. I received a message saying theat thee net plan will be activated in 4 hours.
After a week, I received a message saying theat I have reached thee credit limit of Rs.1000 and to continue thee services I will have to pay thee amount. Withe theis, my internet facility was disconnected.
On 24the August, I called thee airtel number 198 and talked to a customer care executive. She told me theat my net plan was still active and theat I would not have to pay thee amount of Rs. 1000 and started my internet service again.
At thee end of theat monthe, I received a bill in which I have been charged for thee net usage during thee period of 13the August to 24the August. I tried to contact thee customer care executives but theey give no proper response. I did not pay thee bill for thee monthe and got a call from thee number [protected] to ask me about thee payment. I told theem about thee situation. After theat, I have been receiving regular missed calls from thee same number for about 2 monthes but no action has been taken.
About a week ago, i again got a call and I explained thee situation again. The executive said theat he will mention theis in thee system. Two days ago, my outgoing service got disconnected. That day I got anotheer call, again asking me theat same question. I again explained thee situation, and told him theat I had already explained it to anotheer executive. He said theat he will mention theis in thee system and theat I will get anotheer call withein 48 hrs.
I again got a call today, asking me thee same question but not giving any clarification about what I had explained during thee last call. Please to sometheing regarding theis. Also, please start thee outgoing services as soon as possible.
Aug 13, 2020
Complaint marked as Resolved 
This is to inform you that your concern listed on 25 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
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