Airtel Complaints & Reviews

dear sir/madam m bharmander Singh using airtel connection for five to six month. . my phone no is [protected]. during theis month i have not receive my bill but still i have paid my all broadband bill. during July mothe air tel sale executive mr sameer his phone no is ([protected],[protected])came to me and said sir i have got your bill and your outstanding bill is RS 2360 your last date is 16the July. immediately i gave him RS 1500 he did not gave me receipt no and said i will submit personally . and he did not submit and making excuse theat i paid your bill. ignoring my call even i talk to his senior but not get any response. even i have register complaint to cust care and send so many mail to airtel.co.in but no respond so by anger i have made my payment they barred my service and made a high bill which i will not pay .i request u please solve my problem wave off my charges and i will pay real amount which i have use.

My mobile number is [protected] and I had opted for mobile number portability from reliance to airtel and it was successfully processed on 14sept 2012.I got a confirmation msg for the same on same day.But on 24th sept 2012 I received one SMS asking for resubmission of all the documents along with photo.

And on 26th sept, the outgoing were barred and still its suspended instead of the fact that I had resubmitted the documents on 26th evening. Now it has already been more than 72 hours since i submitted the documents. I want the services to be presumed asap without any further delay. Till now my experience with airtel has been frustrating.

Let me add one more thing. I had done this MNP from an airtel office only located in 100 ft rd, near domlur flyover. I had submitted all the documents as per their instruction but this all happened. Even after resubmitting, no action has been taken. The customer care people at this office are not able to solve queries at the earliest and they do not respond in a good manner as well. When i went for resubmission, I was even told at this office that i can not use this number anymore because it has been completely blocked. This was told by a guy at prepaid desk.

These all are nothing but irresponsible answers. I want an action to be taken immedietely.

Thanks
Rabindra

My Outgoing call is barred in abroud....and not able to call anywere my no is [protected]... in need my call barring password

Ajay Nagar

My customer enrollment form no. for broadband connection is 565388. The name of agent I was communicating to was Naveen and his number was [protected]. I have had the worst experience dealing with this agent. I had requested for the broadband connection and he had take a sum of Rs. 1150 on 17th August 2012. He had assured the connection to be made by 23rd of August but it never happened and on calling him he would speak rudely and in pathetic manner. He also threatened me that he would cancel the request and eventually he did that. Now get to know that airtle has cancelled my request without any explanation or notice to me. In my apartment there are already 2 airtel connections existing. They also haven't refunded me the money and the agent never responds to my calls. If this is the stupid service that airtel can provide me where some lame agent can cancel my request on personal grudges, I would like to file a complaint against them. Now I not only want immediate refund but I also want a valid explanation for this pathetic service.

Regards
Shashank

I activate Smallest 3G plan for testing 3G speed its 17rs gives 45 mins 3G minutes
I got 500-600 KB/s in my 702mbps modem.....

i am happy and on 28/09/2012 I have made a airtel 3g recharge worth 101/- 300mb 3G data validity for 1 month......

I use and i get only 7-8KB/s .....
before i activate 17rs plan which give me 500-600KB/s

Because of giving good speed i activate 3G on my sim and currently i have 293 mb left in my a/c ....

Please help me out i am not getting 3G speed

THANKS

I am a bonafide customer of AIRTEL since 2002.My Airtel Number is [protected] and the validity is Life time upto 1st January,2025.Several times I talked with customer care Executive for asking the question is there any requirement for minimum recharge to continue this facility,but they answered there is no requirement for minimum rechaege because at 1sat stage when LIFE TIME system was started that time I convert my validity with some extra Amount i,e, Rs.99/- per month for 12 Instalments.
On 28th day of September,2012 when I Switched on My Phone I found there is no network coverage of my abovementioned Airtel Number.I am really stunt How is it possible for a Number 1 Company in the mobile Network of India can do this Job without given any intimation to customer.
So sir please look into the matter very seriously and kindly do the necessary step as early as posible.
Your kind co-operation in this regard will be highly appreciated.

i have already comlaint against airtel in consumer forum after that i got a mail from airtel that we are not able to contact with you and with your number so i mailed back them and gave them another number but they have not contacted me after which i have called them to three to five times and their senior customer care executive told me that your problem will be solved within eight days but it could not happened after which again i have called him after telling all the thing to customer care executive i told him that please transefer my call to your senior but he rejected my call from that time i could not make a call to customer care of airtel from that number they always reject my call

Dear Sir/Madam,

My mobile number is [protected].

I am eligible to get CUG as per my company's eligible criteria.

If I sms PORT to 1900, it is replying stating that the request is irrelevant and asking me to send it to the same code number even if I repeat this n number of times and everytime Re.1 is getting deducted.

Please help me to get it changed.

Regards,

SKMuraali

Dear Sir/Madam,

Hi, i have been filled fresh form and applied for PF as on 23/6/2012 and same date i have sent PF form from Speed Post (INDIA POST) with a doct no * ENO52247322IN* @ below addresse.

PF Cell (Ramco)
Mr.Pulin Das
Bharti Airtel Limited,
Airtel NCR Campus
seat no.C-U517,UG Floor,Plot No 16,
Udyog Vihar,Phase-IV
Gurgaon-122015 Haryana.

DETAILS:
Account no : HR/GGN/10693/33761
Name: Manish Chadha
Emp.No: 65293
DOJ:05/07/2010
DOL:08/12/2010.

Regret inspite of more than 80 days of submission of all documents, I have not received my money deposited in my Account.
I will be personally thank full if you kindly organise to get my PF amount immediately.
Looking forward to have your help in getting my money on priority basis.If you require i can send you scan copy's of Applied PF Forms.

Regards,
Manish Chadha
[protected]
[protected]@gmail.com

My family has Airtel mobile connections for most of the mobile phones. My wife has 2 numbers, one of them is used only to make calls and SMS. so the appropriate plan is activated on the same. But recently we realized that the bill is inflated and checked with Airtel just to know that 2G data services is using the data on phone. When checked, Airtel said it is enabled in default, at a rate 30p per 20kB downloads.
This information is not mentioned anywhere on the application form. I have a copy of a new post paid connection form though Airtel is reluctant to provide me my application form copy.
My complaints are,
1. If the Application form does not have the information on the services enabled on the connection, and also if I have not agreed to pay for any services that is of no use to me, how can Airtel force me to pay. Already i have paid to the tune of 4000/- on these inflated bills.
2. How can airtel randomly charge its users, Rs.2200/- for a download of just 157MB, when there are plans like 2GB for Rs.98/- available with them.
3. If I really needed data plan on my number, I would be opting for a plan that will work out ot my usage, then how can Airtel claim that I have agreed to pay a larger amount for a small data as mentioned above?
4. The customer care is of no use, as they provide less/irrelevant or NO information regarding the data usage, but just ask us to pay for no reason.

Do the customer have no rights what so ever on their services, to know the details of the services for which they are paying?
Is this how Airtel and probably other service providers cheat and make profit out of poor people on pre paid and post paid services?
How can a service provider charge a user, if he has not enabled for some of their services?

Do thake this complaint and let me know how to reach a conclusion with the service provider.

Thanks,
Bijoy
[protected]

Hello,

This is with ref to the 3G dongle connection taken on 22-08-12 from 'Critical Paradigm Gestalt BPO Pvt LTD', they operate from IBM Manyata tech park's food court, Phone # that i was assigned to me for the connection is[protected]
Agency reps name at manyata Nirmal [protected], Ahmed -[protected]

I paid Rs 1,299/- for the 3G Dongle and the new connection attached is the Payment receipt

Documents submitted at the time of taking connection
Photo Address proof - Self attested Xerox copy of License
Photograph - Self attested passport photo
Company id - Self attested photo copy of IBM India ID badge

Now starts the tale of their miserable service
Issue:
1) The connection was not activated for at least 3 days from the payment date
reason quoted -- Server down - Oh Come on, for gods sake, no server can be out for 3 days when it comes to on boarding the new customers.. if it was down that long, i pity the other customers who are with Airtel. Well the duration for the suspended period was also added to the first bill..Hats off to airtel
Well this was just the beginning..there was more to come

2) The connection was suspended within 1 week of it getting activated.
Reason quoted - Address verification failed, someone gave my office address as D5 Manyata tech park instead of my residence address.
Well why would you update the office address when the address proof given to you was of my residence...someone out there has lots of grey matter on top.
it got resorted only after i asked for an address change and then the verification person came home

It does not stop here...

3) The connection is barred a week later
Reason quoted - documentation's not submitted, and no notification was sent to me about the connection being barred.
What the hell!!! i literally fell off my chair on hearing this. It a Joke.
The Cust care rep could not take a complaint as the number is barred. Well thats an easy way out for them..no record of enquiry being made..blame it on the system/procedure. Who maintains this pathetic proces? I was asked to visit any airtel store and resubmit the documents.
How on earth would you give me a corporate connection without taking my address an id proof

Well, I went to the Airtel store at CMH road, close to the BDA complex. and their they refused to take the document as it was a corp instruction that the address and identity proof doc should be submitted to the agency that provides the sim.
Hello customer service..you might want to talk to your corp and get your process documents reviewed,,its outdated.

I submitted the documents to the guys at 'Critical Paradigm Gestalt BPO Pvt LTD' and the service was activated, there was a downtime of about 3-4 days.

4) The connection is barred again on Sept 24th.
Reason quoted - documentation's not submitted,
Well hello!!! i just did that a week back, well i busy with office work and decided to use my Tikona connection for some time before i try to resolve it...lost the interest with airtel...but I has Rs 1300 bucks stuck with airtel.
I called them up today - sept 27 and they tell me its terminated for lack of some document..i could nto get it..it was something like STG, SAG..who cares.

I am now asked to resubmit the documents and take a new connection as they cannot reactivate the services.

Well finally it stopped with the connection being terminated by Airtel.

For all thos who are looking to get an Airtel 3G dongle connection...be cautious and go to some agency where they do right and is close to your residence incase you face an issue like me

Now if someone can help, please do advise if there is any ways i can use the Airtel Dongle for a 3G connection from another service provider..dont want to have a wasted investment on the dongle

After all this trauma..should i pay the bill which would be generated for me?

Eabin
[protected]

Dear Sir,

i have been using airtel since many years..I did not leave airtel even i was on roaming for 4 years..my complaint is that i am constantly getting calls from telemarketer of Bharti Axa life insurance company regarding life insurnace plans though my number [protected] has been registered in DND service (registration number S[protected]) since 2007. i have complaint to airtel by sending COMP sms to 1909 every time i get promotional call, but it didnot not stop..whenever i filed complaint to 1909 i get a formal automatic message without any unique complaint number..i reruested airtel to provide me the complaint number but they have not provided yet.i Even complaint to appellate officer at appellate.[protected]@in.airtel.com....many times but did not get any reply yet..the following are the details of the mails exchanged between us..Now i request you to take my complaint further and do the needful...

i shall be highly obliged or the same

regards
NEERAJ
[protected][protected][protected]
Complaint to airtel


dear lavanya.

i request you to go through my complaint again and try to understand my concern. i have filed many complaints regarding this in last one year but i am facing the same problem again and again..i have received many promotional calls in the month of September only for which i have filed the complaints giving all the required details.on top of that i have not received the UCC number...i have forwarded all the all the 4 reminders for the same complaints to the applattte authority punjab as well as trai...but to my surprise..you have replied my complaint in a very casual sense..

i request you to kindly understand my complaints properly and send me the UCC numbers for my all the complaints...and let me know the action taken against the mentioned telemarketer company mentioned in my complaints..

waiting for your reply'

regards

DR. NEERAJ TANEJA
MDS,MBA, PGDFS.


From: [protected]@in.airtel.com
Sent: Tue, 25 Sep 2012 12:07:35
To: [protected]@rediffmail.com
Subject: Re: FOURTH REMINDER FOR COMPLAINT FOR DND FILED ON 10/09/12 AND 17/09/12 [|BAL|Qrc225091209095811129236|]
Namaste Dr Neeraj Teneja,

You wrote in on[protected], inquiring details on status of complaint registered for your concern related to receipt of promotional communication on your airtel mobile number [protected].

We understand that the mentioned episode has greatly inconvenienced you.

* We would like to inform you that your airtel mobile number has been registered with the National Customer Preference Register (NCPR) on[protected] vide unique reference number S[protected].

We understand that the unwanted promotional communication must have caused you a lot of inconvenience and wish to assure you that airtel works actively to ensure that this kind of communication is disciplined in order to provide greater comfort to all our customers.

In order to initiate an investigation into your complaint, and take appropriate penal action against the erring telemarketer(s), we would require complete details related to the Unsolicited Customer Communication (UCC) received by you within 3 days of receiving it. Please provide us with the following:

Date of receipt of promotional SMS/Call

Time of receipt of promotional SMS/Call

Brief description of the promotion

Telemarketer's SMS Sender ID / 10-digit phone number

* We would like to confirm you that we have already registered your complaint and the same has been forwarded to respective team with the Service Request number [protected]. Please be informed that our team is still working on your request. We would respond to you by[protected], 1:30 PM with an update on your complaint.

We request your kind cooperation in this regard.

Thank you so much for choosing to continue with airtel. We welcome your feedback.


Yours Sincerely,
Lavanya s
Customer Care
Bharti airtel Limited



Click here to provide feedback

Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=A8EB15629BFC 0 7 B729FE8157499F9 D7091FD79D9 5 7 8 C A719AFC1C64A2E9276F91F31377888A8CF3&refno=Qrc225091209095811129236



[protected]Original Message[protected]
From: [protected]@rediffmail.com
To: [protected]@in.airtel.com
Cc: [protected]@trai.gov.in;appellate.[protected]@in.airtel.com
Sent: 25/09/2012 09:28:46 AM
Subject: Fourth reminder for Complaint for DND filed on 10/09/12 and 17/09/12

Sir,

this is my 4th reminder for the request for unique complaint number for my DND
complaint.(from my airtel number [protected]).

Sir the first complaint was filed on 10/09/2012 and the 2nd complaint was filed
on 17/09/2012. i have not got the unique customer complaint number for any of
the complaint i filed till now..to follow it up i send the first reminder on
15/09/2012 and 2nd reminder for the same complaint on 17/09/2012..The 3rd
reminder was sent on Tue, 18 Sep '12 5:41pm i got auto reply saying that you
will revert in 24 hours which did not happened too..


I would like to inform you that my complaint has not been resolved till
now....I would like to draw your kind attention again towards my complaint..

on calling your customer care at [protected] on 18/09/2012 , i was informed that
none on my complaint have not been registered on your system

1. My complaint and request is to give me UNSOLICITED CUSTOMER COMMUNICATION
for my two complaints filed on 10/09/2012 and 17/09/2012 respectively

the details of the complaints are

- on 10/09/2012 at 3:25 pm sent from my mobile [protected] to 1909 {COMP TEL
NO [protected];10/09/12;15:00PM; Bharti Axa life Insurance regarding Insurance
plans}

- on 17/09/2012 at 2:35 pm sent from my mobile [protected] to 1909 {COMP
TEL NO [protected];17/09/10;35:00PM;; Bharti Axa life Insurance regarding
Insurance plans}


I got the message from 121 on[protected] at 3:35pm and on n17/09/2012 at
2:35PM stating that.."Your DND related SMS has been received. We will be
processing the sms within 24 hours and send you a service request number for it
accordingly" and

But unfortunately i have not received any service request number.or UCC
registration number.till now..


In the past also i had filed similar complaints
1. CDRGP [protected] - registered on 10/07/2012 ( i received the reply on my
mobile stating that a warning letter has been sent to UNREGISTERED TELEMARKETER)
2. CDRGP[protected] registered on 11/07/2012
3. CDRGP[protected] registered on 10/07/2012
4. CDRGP[protected] registered on 09/07/2012..


I humbly request you to kindly go through my complaint point wise point

i also request you to kindly send me the service request number at
the earliest along with the action taken against company, but i have already
filed more than 5 complaints again the UCC company before and every time i get
message saying that you have warned the company..

I request you to kindly send me the UCC registration number for both my
complaints and the action taken against the companies...

the copy of this mail has also been sent to TRAI



waiting for you reply
regards

DR. NEERAJ TANEJA
MDS,MBA, PGDFS.


Follow Rediff Deal ho jaye! to get exciting offers in your city everyday.
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.



Follow Rediff Deal ho jaye! to get exciting offers in your city everyday.
Reply
Forward
Delete
Report Spam
Actions
Print

[protected][protected]

On a series of complaints, this is a notable reference number of my complaint (sent as mail sub): DATACARD PROBLEM [|BAL|Qrc118091212091411025777|]

I am from Chennai. I have been with Airtel for the last almost 10 years. In the last one year, I have faced problems in all their divisions, and now it is their DataCard Division.

Purchased two (2) Airtel Data Cards couple of months back. Nos. Numbers are [protected] (3G Connectivity for Rs. 1500 pack) and [protected] (3G Connectivity for 950 Pack) and paid Rs.1600+ for each instrument apart from the charges. I have been honouring my commitments of paying charges to them on a monthly basis and there's no default.

From the inception, the speed has been the problem and it was erratic with continuous fluctuation of drop in speed. On a second, it will work at 0.90 Mbps and in the next second it will be 0.06 Mbps. So there has been almost no connectivity most of the time. On Sept 7th, I gave a strong complaint for which an engineer was sent. He found that problem lies with the Towers of Airel and with the distance. He promised to solve this issue by having a booster within 48 hours through the back-end team. No commitments on time given on the solution until now.

I have been contacting 121, Nodal, Appellate and the salesman who sold data cards to me. Only the salesperson who sold this to me is speaking to me boldly and trying to solve the issues. However, nothing is happening so far. Sent a note to all escalation levels, nothing happened so far. Only option left is AIRTEL CHAIRMAN'S OFFICE for him to know how the services are being handled.

It is a shame on my part trusting such a big company like Airtel could not solve networking connectivity problems. I am tired of expecting the service and support people asking for help.

One last request...PLEASE HELP. I am sure that Airtel can solve this issue, but some people are not coming forward to help.

Vijayaraghavan R

I wish to share my disappointment, agony and frustration with respect to the above subject and the corresponding details in my attached mail below.

Post what I went through my harassment did not end when I received a threatening call from Advocate Meera Marwah (mobile no. [protected]) on 11th Sept 2012, forcing me to attend a court hearing towards this non payment. I was informed about 2 notices already sent to me and on my non response a compulsory physical presence in a Delhi court the next day on 12th Sept. I was offered a last chance to pay an amount of Rs 1450/- immediately or face a legal action through a civil case file against me. I was travelling to Mumbai and was attending an important conference. Being a law abiding citizen, having no time to respond to this and fearing the threat of the above mentioned advocate I made a payment of Rs 1450/- at 10:20 AM vide Airtel receipt no.[protected] dtd 12th Sept.

While I made this payment I am carrying a heavy guilt of having met this kind of treatment by Airtel while I have had several relationships with Airtel as a customer and still have few mobile connections through Airtel.

I am writing this to you with a last hope of getting your response to the whole incident.

From: Pankaj Kumar <[protected]@yahoo.co.in>
Subject: Re: Outstanding on your Landline/Broadband no : [protected] - VC
To: Collections.[protected]@in.airtel.com
Cc: a_rajesh1.[protected]@in.airtel.com
Date: Thursday, 26 April, 2012, 6:26 PM


Dear Rajesh

It is very unfortunate that you are sending a reminder mail for a payment to a customer who has always paid your bill in time without checking the reasons internally for the same.

Background :

I requested for shifting my landline connection 40923081 from the existing address at Sarjapur Road in mid Nov of 2011. Inspite of numerous follow ups Airtel Blore was unable to shift my connection to the new address at Whitefield untill January 2012 for reasons unknown to me. Having a high necessity for a phone connection I opted to go with an alternate service provider in mid of feb. This has caused me great discomfort and loss where I had to live for 3 months without a landline.

For reasons unknown to me while they could not shift the connection they kept the existing connection live which accrued the minimum bill month on month. I have received several phone call asking for the payment which is increased month on month.

Why I am not liable to pay this outsatnding amount are :

1. I have cleared my bills for usage till Nov 19
2. After Nov 19 there is no useage on this no. as I had shifted out of that address after Nov 19
3. Several email communication from your nodal officer accepting the delay for shifting this number
4. More than 10 service request holding my patience to stay with Airtel for almost 3 months

I was very serious of taking this case to consumer court for facing great inconvenience where I had to live without a phone connection for 3 months. I decided against it as I recd a new connection from a new service provider and acted purely like a non reactive Indian Customer.

According to me I must receive my security deposit refund immediately which I haven's till now.

I donot wish to receive such reminder after this mail. This can only lead to a litigation which I am extremely capable of taking up in a lawful manner.

Though I am hopeful you would understand the issue using your wisdom and close the matter.

Pankaj.

I had requested airtel to disconnect the broadband connection in may 2012 after which i got a mail saying somebody would contact me in 7 days to progress the matter further but i didnt get any call from them. so i sent another email. to which they replied saying they couldnt contact me on my mobile number. since i was out of the country i gave them my singapore number where i am staying currently but they didnt respond to that and yesterday i got a legal notice from them telling me that i had to pay them close to 6000 rs. the connections is not even working and they are charging for something that is not working and we dont even want. can i get some help on this?

I HAVE RECHARGE THROUGH SBI OXIPAY NETBANKING . I HAVE DO ON 27/09/2012 AIRTEL TOPUP RECHARE MOBILE NO.[protected] RS.234/- RECHARGE NOT SUCCESSFUL. BUT AMOUNT HAS BEEN TAKEN FROM MY A/C[protected] SBI REF.IGDO974372 SBI OXIPAY NO.[protected]. TRANSFER ID[protected] PLEASE REFUND THE AMOUNT RS.234/-MY A/C[protected].

i have received a miscall from country code +9230. I called back but the telephone operator spoke in some urdu type language. When i searched on internet i got to know that the call was from Pakistan and a lot of people are getting such calls. I am worried this is some scam against our Country and people. Urgent action needed. [protected]

I Vinay Kumar having contact no. [protected], have renewed my 2 year advanced rental postpaid connection wef 03.09.2012 after get calling from Airtel customer care. but, I get a sms on 26.09.12 that "Discount 200 minutes (Local M2M) has been stopped on your airtel mobile". Later, I told same to customer care but he was unable to reply my query and ask me that his senior will contact me within 2 hours, which is yet to contacted. Hereby, I want to clarification that why doesn’t airtel confirmed me at the renewal time that existing plan would be altered/temperd and why airtel informed me after 23days via sms only?

Inspite of my repeated written instructions to stop auto renewal of SMS Package @ Rs.32/= has been renewed in my mobile no.[protected]. Earlier also I complaint about this and the Airtel customercare or representatives are not taking any action. Please refund this amount at the earliest. Without permission Airtel is deducting such charges from my balance. Please stop such services immediately.

sir
I have made recharge of RS 250 for 1GB of 3G data on 22 sep 2012 at 12:52pm and transId [protected]. I got 1024 mb data. but when I am browsing/downloading I get only 75kbps speed. i regestered complaint through [protected] and they told me to fix the problem till 27 sep but when today I make call they said no complaint has been registered and further increase the date till 4th oct 2012.sir please help me MY airtel mobile number is [protected].