Airtel Complaints & Reviews

Hi,



I have ported from BSNL to Airtel postpaid ([protected]) using mobile number portability facility (MNP).

My number was converted to Airtel postpaid on 19 Sept, 2012 and since then I am facing the problems.


My phone worked for a few days and on 22, Sept my outgoing calls are barred. I contacted on Customer Care and was told that the address verification had failed and therefore services had been stopped. I asked the reason for failed address verification but was told that system is only showing failed status.

I fail to understand the reason behind this i reached Airtel customer office ( Swagat Communication, Jodhpur ) from where i purchased the postpaid sim and submit ID proof , photo. They told me that your address verification is negative; instead no one came from airtel for address verification in my home. Then they sad ok i will resume your outgoing calls & they do it and also sad airtel boy will come to your home for address verification. i also booked online complaint for this whose no is PR[protected] which was not yet resolved..

Again after two days they stopped my outgoing calls then again i reached airtel office and sad about this then airtel boy said that the system will automatically stopped your outgoing call and then they rectify this and my outgoing calls starts working.



But again after 2 days this time outgoing as well as my incoming call was barred(mobile shows sim rejected) after this I went to the airtel office several times but they were not at all supportive and neither their customer care helpline DID anything about it. Sometimes they said your address is wrong or sometimes they said your address is out of our service area. I gives some examples of airtel postpaid users which far away (5-6km) from my home address then they said we can't help you.



I said if my home address is out of your service area then you will told me when i purchased the sim and submit the document then they said sorry sir

My cell number is in wide circulation with my clients, colleagues and friends and any change in number will have adverse professional consequences for me.

Please look into the matter urgently

My connection has not been restored despite repeated attempts with
Airtel customer care department.




Kind Regards

Poonam Ram Choudhary

[protected]

[protected]

email: [protected]@gmail.com

i took a airtel sim with number [protected] in the month of august , and it is now showing unregistered sim ,i have submitted all documents twice , now talking to the dealer he says i have no clue,the distributor is not answering calls , i have distributed the number to all my clients and without phone it is a big problem with no one adressing the problem.

Slow Airtel 3G Dongle Internet Speed ...

Myself Vipul S. B., for last two days I am getting very slow 3G internet speed (upto 90 KBPS)on My Airtel 3G Dongle No. - [protected] where as before that I was getting upto 3 MBPS (average of 1.5 MBPS) I was highly satisfied by Airtel's Service and speed. I faced the same problem on 1st July 2012 and after submitting complaint in www.consumercomplaints.in it took 13 days to solve the matter making numerous calls to airtel Customer care and their representatives. I request to Airtel to solve this problem at earliest possible time or else I have to take legal action against them.

I don't want to be harassed again and again by customer care and delay in solving complaint. As I am an IT professional and my livelihood depend upon internet work please look after this matter as soon as possible or this time I will have no option but to take legal action as well as migrating to another 3G Operator.

I hope you guys at Airtel will solve my problem soon.

Vipul S. B.
Jodhpur (Raj.)
[protected]

mera baar baar jab b mai recharge karata hu balance deduct ho jata h pata nahi kis baat ka customer care wale b kch nahi batate. pata nahi kaun kaun si services apne aap se activate kar dete h .
mera num hai.
[protected]

i request for the mobile portability from airtel to other operator,
next day,airtel operator call me and and told not to port the no for next two months and for that two months they gave me 200 local and 100 std min.,
but when the bill generated these minutes didn't compensate.
then i made call to customer care and complaint a request for this, but they told these minutes are not compensate in ur bill.
The complaint no for this request is 46033166.

airtel activated facebook 20 service on my mobile a month ago. this service is useless for me. it has been renewed 3 times and i lost total 60 rupees. i tried to deactivate service by calling 121. but reply comes "sorry, currently we are unable to see service activate on your mobile"
my number is [protected]. please airtel deactivate this service and refund me.

sir,
i want details of a number [protected].
A unknown coller always call and msg me from this num and disturb my full family. Sir pls can u help me to know the details of this number. I want to know the owner name and adress of this number.
Sir pls help me. For this i am always thankful to u.
Thank u sir

dear sir
pl. refer my c.id. no.[protected] of airtel digital tv and refer my complaints nos. 23929684,23994462 &24293823 of dtd. 20.09.12,21.09.12& 27.09.12 and the finaly reference of senior supervisor of exclation deptt. transaction i.d[protected] and transaction i.d. no. 24513789 dtd. 02.10.12 i got the assurance to get my set box set right to day by evening and i was given some tel . nos. [protected],[protected] by sms from airtel digital tv but no one attended the cal and the whole day gone and no service engineer attended my faulty setup box so far.

kindly do the needfull to penalise the airtel digital tv who is forcing me to be out of world for last 15 days and least bother to attend this setup box problem.Every time when i talk to cutomer care no. i get the answer taht your problem will be attended in next 24 hours time and every time a different person is attending the call due to which customer is facing problems and when it is requeted to talk to senior person they keep on holding on phone for more than 1/2 an hour time and no connection is made to talk.
please do acknowledge the problem of mine as it has become difficult to be out of touch of the world now.

I am not using the TEL NO 45025148 for two years but still there is call from AIRTEL for the outstanding bills. I have paid all the outstanding bills. I donot know what to do do. The Airtel customer Service says the phone has been disconnected in month of JAN 2012, but still the bills are raised again and again , month after month. pls let me know what to do.

G.K.SHANKAR
[protected]

Dear Sir,

My name is R.Madhankumar am residing at coimbatore. Am holding airtel mobile services from 2002 same number [protected], on a cug with [protected] my father and [protected] my wife(added a year back), under supersaver cug199/- plan. Airtel broadband service landline no: [protected] and Airtel digital.

Last month they have levied a one time charges ofRs.300/- in father's bill.When checked with customer service person named Shoiab of 13th September 12, said it is activation charges. As it is a long time holding number when crossed checked he said he will raise complaint for reversal of charge and asked to pay the balance and gave service no:45849279. In spite of me saying this should not reflect in my next bill which he also assured.

But again in this month previous balance of Rs.300+charge of Rs.97/- if reflecting. When checked with customer service person Mr.Satish he said on checking " Sir that call No.45849279 is closed stating the charge is because of shifting of Account no.

My question to him was
1) where is the shifting of Account number arises when this no is held for more than 10 yrs?

2) That beeing the case is it not required for the concerned department to revert back to customer check explain or take his concern and close the call?

for which he siad that is different department and he is not aware of it.

Similarly my monthly broadband/landline charges is raised without taking our concern.

Am planning to cancel all my relationship with Airtel.

Expecting a positive resolution from your end.

Thanking your

Madhankumar
[protected]

Hi,

This is regarding my call to Airtel customer care few days back regarding activation of GPRS plan on my postpaid connection. The executive shared a plan of INR 199/- - 2GB and offered me the same plan in INR 149/- to which i asked that what if i activate this plan in 2-3 days and he agreed by saying this offer is valid to me and i can call back anytime to get it activated. But when i called the customer care after 2 days to get it activated they denied of offering any such plan to me which was really shocking and when i discussed the same with oneof their senior authorities they told me that the executive offered me this plan by mistake which was totally as he was lying to me. I am really shocked with Airtel's behaviour on this as i have been their loyal customer since 4 yrs without aby delayed payment. Kindly help me in resolving this issue.

Thanks & Regards,

Harpreet Singh

HI,

I am Paramita Bhowmick,user of Airtel 3G net connection.I am using this connection for more than 5 months.It promises you to give 3G speed,but it is not worth of paying 1000/- per month.I use internet for various purposes,now I can hardly do anything.Last month on 26th september I paid the bill,&hoped to see a improved network connection,but when I clicked on usage 2 days later,it was showing ''Your approximate 3G Data usage as on 28/09/2012 is 6144 MB''. it is totally ridiculous. It is getting worsre day by day.I tried to attach some screen shots of the network speed,but the network is too slow to be attached.What kind of service is this?& Customer cares are just good for nothing.
My Airtel dongle number is : [protected].
My email ID is : paro.[protected]@gmail.com
Hope to get a feedback from you soon.

Thanks

Dear Sir,
I am working in Indian Railways Organisation at Bhusawal in Central Railway. and sim/mob. number [protected] is provided me by Railways as CUG. There are the two value added services i.e. 1. DESI TASHAN & 2.SUB CONTEST, have been started since long by Airtel; which were never requested to activate. Sincere Efforts were made by me and Competent Authority of Railways, but it is very regret to state that till date the said value added serveries have not been stooped and nor the amount is refunded in respect to sim/mob.number- [protected].
Sir you are once again requested to stop the value added services and refund the amount recovered against the same services.

Sir, I am also using the another sim/mob. number --[protected] of Air Tel; which is also forcely active by value added services i.e. CONTEST PACK, for which I was never requested to activate. I hereby request u to stop the Value Added Services and refund the amount recovered against sim/mob. numbers i.e. 1] [protected]. & 2] [protected]. and never restart in future. (email address-sanjayingale.412.[protected]@gmail.com)

THIS IS TO INFORM YOU THAT THE CONNECTION WAS GIVEN ON[protected] AND YOUR SERVICES ARE NOT GOOD IN EVERY ACCEPT MORE OVER YOUR BILLING IS SO HIGH WHY YOU ARE CHARGED RS. 747.13 REASONS NOT UNDERSTAND YOU HAVE TAKEN FOR CONNECTION 16 DAYS IS IT CORRECT

Respected Sir,
I Purchase 3G Connection On 14.9.2012 Dangal No.[protected] There is no Network at Barasat, kolkata 700129. I complned on 22.9.2012 Doct.No. 175100 & on28.9.2012 Complned Doct.no.[protected] in airtel office ,Parkstreet Kolkata.But no acction taken by Airtel Ltd. I want Storng 3G Network at barasat By airtel as soon as possible. Thanking you . Chandi Kabasi, Eastudayrajpore,Via.Madhyamgram,Barasat,Kolkata 700129. phone.[protected] / [protected]

to: [protected]@in.airtel.com,
nodal.[protected]@airtel.in,
nodalofficer.[protected]@in.airtel.com

Sir,

This is the 4th remainder to you about your airtel digital tv for my id no.[protected]-validity up to Nov 6th 2012. The complaint is no view of all channels and the error code shows as 4 which please note.

Already I made complaint 4 times to your customer care [protected] but there is no response and they are telling hold the line to check then after a minute the line was disconnected. Is this your customer care? You are insulting the customers and If you did not activate the tv channels within 12 hours I have to complaint to Consumer court.

Thank you. வாழ்க வளமுடன்
K.N.K.Ravindran @ Ravibhai
Ph : +[protected]
+91 [protected]

i have submitted all the documents required for re-verification of my mobile no [protected] at local customer care on 21st sep'2012. But on the 29th sep'2012 night, my sim got rejected suddenly. on 1st october 2012, i visited the local customer care at Namrup,Dibrugragh. After that my service resumed but all my remaining balance along with GPRS balance become zero.i also worth mentioning that i have life time validity sim whose validity was upto 2025 but now validity reduce to dec'2012 only.

Dear All,

I have trying following up with the Airtel Team - Ahmedabad S.G. Highway for CUG cancellation and Portability, with respect to same i have done several verbal communication and visit to the above store as well, after taking so much of follow-up i have given a written application on 20th Sep 2012, however there is no responce from the Airtel Side with respect my request

I would request you to please intervene and help get the same ASAP

Regards,
Sanket Rajani

Hi,
On September 17th using mobile number portability option i switched from tata docomo to Airtel. From then onwards i am not getting incoming calls to my mobile([protected]). I tried to call 121 number of times(till date i tried nearly 200 times but i was able to speak with them only twice or thrice).

So the customer care people are saying that i didnt submitt any proofs. But i did that on the day i took the sim. Any how as per the request i re-submitted them again to the dealer. Even after submitting the proofs i didnt get incoming.

I hate this customer care number. It is giving number of options but not giving me an option to speak with executive.Now i got a chance to speak with him and this time they are saying some technical issue and logged a complaint. Complaint number is CPIUC[protected]. This was registered on 24th september and it was intimated that it will be resolved in 2days. Till now i dont have any response regarding this complaint.

Now i visited Airtel office at Asilimetta junction,Near sampath vinayagar temple,Vishakaptnam. There after taking the token and waiting for nearly 1.5 hrs , i got a chance to speak with the representive over there. She asked me the problem and i explained here then she said it is a technical problem and they are logging the complaint and it will be resolved in 48hrs. I asked her for acknowledgement and she replied that they dont provide any acknowledgement.I am waiting for nearly 4 days but the problem is not yet resolved. One thing i dont understand is if they dont provide me any acknowledgement how i can say that i complained about it.This is really really worst.
Its been so long and i am missing number of important calls.
So i would like to file a case against airtel regarding this according to consumer protection act.

Thanks,
pavan

Im using airtel for the past 4 yrs.. unnecessarily my account balance was detucted and they activating any VAS(value added services) i called to customer care and informed about my problem but very poor responce i got.. i m very vex in using airtel operator... so please i request you to tak necessay actions regarding the problem..

thank you,