Airtel Complaints & Reviews

dear sir
pl. refer my c.id. no.[protected] of airtel digital tv and refer my complaints nos. 23929684,23994462 &24293823 of dtd. 20.09.12,21.09.12& 27.09.12 and the finaly reference of senior supervisor of exclation deptt. transaction i.d[protected] and transaction i.d. no. 24513789 dtd. 02.10.12 i got the assurance to get my set box set right to day by evening and i was given some tel . nos. [protected],[protected] by sms from airtel digital tv but no one attended the cal and the whole day gone and no service engineer attended my faulty setup box so far.

kindly do the needfull to penalise the airtel digital tv who is forcing me to be out of world for last 15 days and least bother to attend this setup box problem.Every time when i talk to cutomer care no. i get the answer taht your problem will be attended in next 24 hours time and every time a different person is attending the call due to which customer is facing problems and when it is requeted to talk to senior person they keep on holding on phone for more than 1/2 an hour time and no connection is made to talk.
please do acknowledge the problem of mine as it has become difficult to be out of touch of the world now.

I am not using the TEL NO 45025148 for two years but still there is call from AIRTEL for the outstanding bills. I have paid all the outstanding bills. I donot know what to do do. The Airtel customer Service says the phone has been disconnected in month of JAN 2012, but still the bills are raised again and again , month after month. pls let me know what to do.

G.K.SHANKAR
[protected]

Dear Sir,

My name is R.Madhankumar am residing at coimbatore. Am holding airtel mobile services from 2002 same number [protected], on a cug with [protected] my father and [protected] my wife(added a year back), under supersaver cug199/- plan. Airtel broadband service landline no: [protected] and Airtel digital.

Last month they have levied a one time charges ofRs.300/- in father's bill.When checked with customer service person named Shoiab of 13th September 12, said it is activation charges. As it is a long time holding number when crossed checked he said he will raise complaint for reversal of charge and asked to pay the balance and gave service no:45849279. In spite of me saying this should not reflect in my next bill which he also assured.

But again in this month previous balance of Rs.300+charge of Rs.97/- if reflecting. When checked with customer service person Mr.Satish he said on checking " Sir that call No.45849279 is closed stating the charge is because of shifting of Account no.

My question to him was
1) where is the shifting of Account number arises when this no is held for more than 10 yrs?

2) That beeing the case is it not required for the concerned department to revert back to customer check explain or take his concern and close the call?

for which he siad that is different department and he is not aware of it.

Similarly my monthly broadband/landline charges is raised without taking our concern.

Am planning to cancel all my relationship with Airtel.

Expecting a positive resolution from your end.

Thanking your

Madhankumar
[protected]

Hi,

This is regarding my call to Airtel customer care few days back regarding activation of GPRS plan on my postpaid connection. The executive shared a plan of INR 199/- - 2GB and offered me the same plan in INR 149/- to which i asked that what if i activate this plan in 2-3 days and he agreed by saying this offer is valid to me and i can call back anytime to get it activated. But when i called the customer care after 2 days to get it activated they denied of offering any such plan to me which was really shocking and when i discussed the same with oneof their senior authorities they told me that the executive offered me this plan by mistake which was totally as he was lying to me. I am really shocked with Airtel's behaviour on this as i have been their loyal customer since 4 yrs without aby delayed payment. Kindly help me in resolving this issue.

Thanks & Regards,

Harpreet Singh

HI,

I am Paramita Bhowmick,user of Airtel 3G net connection.I am using this connection for more than 5 months.It promises you to give 3G speed,but it is not worth of paying 1000/- per month.I use internet for various purposes,now I can hardly do anything.Last month on 26th september I paid the bill,&hoped to see a improved network connection,but when I clicked on usage 2 days later,it was showing ''Your approximate 3G Data usage as on 28/09/2012 is 6144 MB''. it is totally ridiculous. It is getting worsre day by day.I tried to attach some screen shots of the network speed,but the network is too slow to be attached.What kind of service is this?& Customer cares are just good for nothing.
My Airtel dongle number is : [protected].
My email ID is : paro.[protected]@gmail.com
Hope to get a feedback from you soon.

Thanks

Dear Sir,
I am working in Indian Railways Organisation at Bhusawal in Central Railway. and sim/mob. number [protected] is provided me by Railways as CUG. There are the two value added services i.e. 1. DESI TASHAN & 2.SUB CONTEST, have been started since long by Airtel; which were never requested to activate. Sincere Efforts were made by me and Competent Authority of Railways, but it is very regret to state that till date the said value added serveries have not been stooped and nor the amount is refunded in respect to sim/mob.number- [protected].
Sir you are once again requested to stop the value added services and refund the amount recovered against the same services.

Sir, I am also using the another sim/mob. number --[protected] of Air Tel; which is also forcely active by value added services i.e. CONTEST PACK, for which I was never requested to activate. I hereby request u to stop the Value Added Services and refund the amount recovered against sim/mob. numbers i.e. 1] [protected]. & 2] [protected]. and never restart in future. (email address-sanjayingale.412.[protected]@gmail.com)

THIS IS TO INFORM YOU THAT THE CONNECTION WAS GIVEN ON[protected] AND YOUR SERVICES ARE NOT GOOD IN EVERY ACCEPT MORE OVER YOUR BILLING IS SO HIGH WHY YOU ARE CHARGED RS. 747.13 REASONS NOT UNDERSTAND YOU HAVE TAKEN FOR CONNECTION 16 DAYS IS IT CORRECT

Respected Sir,
I Purchase 3G Connection On 14.9.2012 Dangal No.[protected] There is no Network at Barasat, kolkata 700129. I complned on 22.9.2012 Doct.No. 175100 & on28.9.2012 Complned Doct.no.[protected] in airtel office ,Parkstreet Kolkata.But no acction taken by Airtel Ltd. I want Storng 3G Network at barasat By airtel as soon as possible. Thanking you . Chandi Kabasi, Eastudayrajpore,Via.Madhyamgram,Barasat,Kolkata 700129. phone.[protected] / [protected]

to: [protected]@in.airtel.com,
nodal.[protected]@airtel.in,
nodalofficer.[protected]@in.airtel.com

Sir,

This is the 4th remainder to you about your airtel digital tv for my id no.[protected]-validity up to Nov 6th 2012. The complaint is no view of all channels and the error code shows as 4 which please note.

Already I made complaint 4 times to your customer care [protected] but there is no response and they are telling hold the line to check then after a minute the line was disconnected. Is this your customer care? You are insulting the customers and If you did not activate the tv channels within 12 hours I have to complaint to Consumer court.

Thank you. வாழ்க வளமுடன்
K.N.K.Ravindran @ Ravibhai
Ph : +[protected]
+91 [protected]

i have submitted all the documents required for re-verification of my mobile no [protected] at local customer care on 21st sep'2012. But on the 29th sep'2012 night, my sim got rejected suddenly. on 1st october 2012, i visited the local customer care at Namrup,Dibrugragh. After that my service resumed but all my remaining balance along with GPRS balance become zero.i also worth mentioning that i have life time validity sim whose validity was upto 2025 but now validity reduce to dec'2012 only.

Dear All,

I have trying following up with the Airtel Team - Ahmedabad S.G. Highway for CUG cancellation and Portability, with respect to same i have done several verbal communication and visit to the above store as well, after taking so much of follow-up i have given a written application on 20th Sep 2012, however there is no responce from the Airtel Side with respect my request

I would request you to please intervene and help get the same ASAP

Regards,
Sanket Rajani

Hi,
On September 17th using mobile number portability option i switched from tata docomo to Airtel. From then onwards i am not getting incoming calls to my mobile([protected]). I tried to call 121 number of times(till date i tried nearly 200 times but i was able to speak with them only twice or thrice).

So the customer care people are saying that i didnt submitt any proofs. But i did that on the day i took the sim. Any how as per the request i re-submitted them again to the dealer. Even after submitting the proofs i didnt get incoming.

I hate this customer care number. It is giving number of options but not giving me an option to speak with executive.Now i got a chance to speak with him and this time they are saying some technical issue and logged a complaint. Complaint number is CPIUC[protected]. This was registered on 24th september and it was intimated that it will be resolved in 2days. Till now i dont have any response regarding this complaint.

Now i visited Airtel office at Asilimetta junction,Near sampath vinayagar temple,Vishakaptnam. There after taking the token and waiting for nearly 1.5 hrs , i got a chance to speak with the representive over there. She asked me the problem and i explained here then she said it is a technical problem and they are logging the complaint and it will be resolved in 48hrs. I asked her for acknowledgement and she replied that they dont provide any acknowledgement.I am waiting for nearly 4 days but the problem is not yet resolved. One thing i dont understand is if they dont provide me any acknowledgement how i can say that i complained about it.This is really really worst.
Its been so long and i am missing number of important calls.
So i would like to file a case against airtel regarding this according to consumer protection act.

Thanks,
pavan

Im using airtel for the past 4 yrs.. unnecessarily my account balance was detucted and they activating any VAS(value added services) i called to customer care and informed about my problem but very poor responce i got.. i m very vex in using airtel operator... so please i request you to tak necessay actions regarding the problem..

thank you,

I recharged my Airtel mobile with special recharge of Rs-34/- from airtel website.
Where description was given as,
denomination- Rs. 34
benefit- Get 75 local mins and 100 local + National SMS
validity-Four Sunday after Recharge

But after recharge I got only local mins, the SMS Balance is not credited.

I contacted customer care,but they are directly denying that saying there is no offer like that.
I am also attaching the screen-shot of the offer in their site

My Mobile no. is [protected]. Airtel is charging fof FUSION LOUNGE. I did not ask for this. I tried to deactivate by 1. SMS to 55678 for which they charged Rs. 3, 2. Called 12116 many tmes pressed 3 and 1 to stop the service 4 sent email. All to no effect. The service has not been deactivated. They are charging Re 15 for some unwanteddownload and also Re 1 daily for sosomething which I do not want. Pl deactivate this useless service immediately. Thanks. Ramanathan

number of problems

1) I had 3g balance of 500 mb but was debarred from selecting 3g network by airtel.. i called 198(airtel complaint dept) to report about it to which they said a complaint has been taken and it will be solved within 2 days but in vain i found out that d complaint hasn't been solved and even they have blocked d complaint dept from my number... its 20 days now and still d problem persists to which airtel customer care is giving no response ..

2) i recharged rs 39 sms pack which was to give me 1000 national sms for 30 days but to my notice i didn't get any sms pack rather was provided a call rate reducing pack giving 1p/2s local call rates.. i didn't need this call rate reduction pack but was forced to accept it.. the customer care was not responding to this issue and rather he was telling me its my fault(the complaint dept is still blocked)

my name - Siddhant Agarwal
my airtel number - [protected]

please provide help i am in let of trouble and airtel cheated my money

Hi ,

I have Ur digital connection . I was out of station for two months and came back . As usal I recharged the account with 250 Rupees .After recharging I cam to know that 90 percent of the channels are moved to a new direction for a different satalite .

I called Ur support , right after that I got a message stating ,Thank you for subscribing the ESPN and Kids Channel .
I did'nt subscribe or I am not able to get the channels in the direction .

I again called for support , the tech told that he will sent the technician number right after the call , Which I did'nt get .He also committed , that the dead line to get this issue closed is 27th sept 2012 03:30 PM . Still now I have not recieved any support .

The best part is , without any service I have lost 150 Rupees in 10 days . I currently have 101 Rupees balance in the account .

Anyway , I am not gonna wait for your service tech to come , I have contacted a local tech , He will fix that for me where I have to pay 250 Rupees . So in short ,Airtel tried to improve the quality of the serice and it costed me 400 Rupees .

Once again I thank for your great service .

Regards

dear sir/madam
i am receiving v.bad and vulgar messages from a number...it would be v.helpful for me as well as for my family if you could block that certain number....i would be highly be grateful to you.thank you.my phone no :[protected] and the number from which i receive such messages is [protected]...thank you..please help me.

The below mentioned email message has been sent to Mr K.Rao,Nodal Officer,Airtel Digital TV,Mumbai.

Dear Sh Rao,
I Sh.Chitrasen Nayak,C/44,CWPRS Colony,Kirkatwadi,Khadakwasla,Pune(Maharashtra)-411024 is a bona fide costumer of Airtel digital tv having Id No-[protected](Regd Mobile No-[protected]/Land line No-[protected]) for last four years.I had been experiencing signal lock/reception problem for last three to four months off and on specifically during rains.I have lodged about two dozens of complaints with the customer care centre but all the times they would say necessary assistance would be extended by tweaking the system at their end or service engineer would be sent to solve the problem but never happened.On last 23.09.2012 evening/night the problem became aggravated and services were fully disrupted even the weather condition was perfectly OK.I lodged the complaint on 24.09.2012 morning with your costumer care and I was served with an sms message containing a problem No[protected] and happy code No-971 in the evening despite commitment to send the service engineer before evening.On 25.09.2012 I have talked thrice to c/care but no action was taken to solve the problem.On 26.09.2012 I received another sms which speaks that"Namaste!Your complaint registered for Airtel digital tv has been resolved.Text<SAT>if you are satisfied or <UNSAT> in case you are not satisfied to 54325".When I confronted to your c/care people with this sms, they avoided me.Again on 27.09.2012, I was served with the third sms that,"your video problem No is 24305675 and happy code -652" but no body visited my residence to solve the problem.Kindly note that during this period I was always in touch with your c/care and was being assured by them to send the service engineer soon.
Today,at around 12,30 PM, I received a call from local service wing their service people were coming to my residence to see my problem.After half an hour two persons came to my residence and inspected the connection.I am staying in the 2nd floor and the receiver Antena is installed on my flat garage roof which is only 10 feet height and 10 meters away from the building.The digital people had installed the Antena on the garage roof at the starting time.One of the service fellows enquired about a ladder to climb up to the roof.I told and showed them from my 2nd floor residence window a small ladder of 7 feet which was kept in our switch room which is only 10 meters away from my garage/dish Antena and requested to take it and use to climb up.It is worth to be mentioned here that my 15 year old son even uses to climb to the garage roof by putting his foot on the front door.Even when your people first installed the Antena,climbed up without any ladder in the above manner. Surprisingly,one fellow suddenly resented sharply and roughly by saying that," you should have had to put the ladder on the garage wall before our arrival.It's not our duty to hold the ladder and MR SUNIL MITTAL is not paying us to hold the ladder.As I was too late by waiting these service people from 9AM onwards,I left for my office advising my wife to extend all possible help.Despite my ailing wife's offer to hold the ladder these rude people drove away without touching the system after throwing some reckless words in an uncivilised manner.The matter was intimated by my wife while on the way.I also informed your c/care about the happening there after immediately.After some time,might be one c/care fellow called me on my regd mobile what I guess as I could not here any thing clear due to signal problem of my mobile location for which I requested to call on my land line number to contact my wife or my office L/Line number(I recited) after 10 minutes to talk to me but till writing this email message no call has come to my residence/office.
At the back drop of above,I would like to request you to transfer my account balance equal to for 30 days(From 23.09.2012 to 22.09.2012) to my home town airtel digital tv Id No-[protected],Vill-Gopalpur,Kapilash,Dhenkanal,Orissa) which is also registered in with me(Same mobile No-[protected]) and disconnect my connection Id No-[protected] of Pune.
I further put this in place that if the issue is not resolved in a peaceful and appropriate manner within next 24 hours,I reserve my right to approach any legal forum to recover the losses met out to me in terms of money and compensation for damage to dignity for which Airtel digital tv shall be solely held responsible.
An early response/action shall be highly appreciated.
With thanks,

Yours Truly,

Mr C.Nayak
[protected]@rediffmail.com
(M)[protected]
L/L-[protected]

I am using Air tel sim card for Past 1 year (appx). My Message booster pack expired for August - 2012. But it got
auto renewal reducing my balance directly. In Airtel customer care murali said this one of the facility they are lauched for customer. This is one of the theft facility to reduce the balace launched from airtel.

Differece between direct balance reducing and store recharging around 10 rupees.

In customer care they are say send sms to some number to stop this non sense.

There is proper response to the customer.

I want my money back and proper justification for the activity from airtel.