Airtel Complaints & Reviews

AX IMALRT service is active by default and service continues unabatedly deducting the balance...121 service for stopping service seems to be an eyewash....i did not expect airtel to make such fraudulent deductions...this service has been the bane of many airtel subscribers but the company does not seem to care especially when its bringing it a bounty albeit by fraud...hope the TRAI takes note

Hi,

I am saurabh and I am using airtel no. [protected]. I just got a message informing me that I have chosen Mirchi FM and Rs. 10 have been charged for 7 days. I am alone to use my mobile and careful enough not to activate any VAS. I am unable to deactivate this. Please help me in deactivating this service and impose penalty on them for doing such activation without sending any request.

Moreover, Airtel customer care service is totally absurd. They don't let you connect to any executive more than once a day and give absurd replies in that one and only call. So you'll end up in frustration calling 121. something needs to be done on this front too.


Thanks,
Saurabh

Dear Sir/Madam,

I am Ramesh Nadiger and I have been using Airtel prepaid Mobile No. [protected] since 2008.And I am residing at Nellore in AP at present .The mobile was carried by my wife on[protected] and she was returning home from Childrens park as usual. Two bike riders came speedily and snatched her purse (held in her hand) in which a little money and mobile was kept within a fraction of second and fled away. It was clocking 8.00pm and dark in the evening, so she couldn't note the bike number.
So I request you to arrange to block AIRTEL SIM bearing number [protected].

With regards,

Ramesh Nadiger

As per the request/option received on my mobile No [protected] from customer care of airtel, I have opted for conversion from prepaid to postpaid of 4 mobile numbers of my family members as under:
1) mohan rao [protected]
2) chandrika [protected]
3) mahati kondapalli [protected]
4) charvak kondapalli [protected]

All the above numbers are of airtel service providers. As per my request the customer care department have sent Mr Venkat Reddy, Service executive of our area. Accordingly he has collected all the required documents alongwith photos and signatures somewhere around 22nd or 23rd of september, 12. All the four mobiles were activated on 27th september, 2012(from prepaid to post paid). I have received welcome letters for sl no 1,2 and 4 members. Again on 03rd October, 12 Sl No 2 and Sl No 4 have received messages(sms) for submission of id proof and address proof or else the services will be debarred. After getting assurance from venkat reddy we have ignored the message. Since 6 days the services for both 2 & 4 have been debarred, in spite of providing id proof and address proof of both the members for the second time. I have been calling No 121 regularly and explaining my problem to several service personal and other members who have received my call.The process of calling 121 and placing request for activation have been for 7 times. Again and again i have to put my enter case and tell that i have provided the id proof and address proof second time but no one has cared to solve my proble. Even I have requested them to revert all the four numbers from postpaid to prepaid as they are not in a position to solve my problem.


Will you kindly look into the matter and settle my problem urgently.

.

customer id [protected], rachhpal singh ,p,o. salugarah, siliguri, west bengal.734008



please register my new telephone number (land line[protected], as wel as my new mobile number [protected] for future correspondence,

telephone registered at time of buying digitaltv connection was of my security aid. [protected].

ref my earliar mail in this connection also , i was advised me to approach customer care , i personally spoken to ur executive almost three times and requested them to change my phone registerd at the time of buying this connection. but nothing has been done, as my security aid whose moble no [protected] is registered with u is getting disturbed because o[censored]r usual habit of sending frequent sms .

i have not yet recharged this connection and will not until and unless u don't register my new telephone number and i get confirmation on my mobile no [protected].



with regard

Hi, Some one is calling my sister's mobile and disturbing her, Once I called and spoke stronly to them, but still they are troubling my sister, The mobile number is [protected], please kindly take any serious action on them, what I can tell you is it is A.P number, thats all.

i have got call from number [protected]..he told me that u will get 25 lack of airtel lottery and demanded 34500 rs for claiming the prize . i transferred funds as he told me he is md of airtel company..but now from google i come to knw this is all fraud.i want to compaint against airtel company and this number which is from pakistan as there has been many cases related to this and why company is not doing anythings to protect the interests of thier customers.plz help me in getting my money back

Dear Sir / Madam,

I Miss Priya Singh, R/o N-22, Second Floor, Mukherjee Nagar, New Delhi, am requesting you to disconnect the service as soon as possible. I made a request for the connection on 26th of September 2012 and my connection was activated on 03.10.2012. However, till date i am not able to avail the service since the set up is not working. Since 5 days, I am continuously trying to call your staff members to resolve the issue. Unfortunately, no one turned up. I need net connection 24x7. My plan was :

Monthly Commitment Rs.1299
Free Minutes Rs.1000
Broadband Data transfer limit 15 GB
Download Speed * 8 Mbps till 15 GB, 512 Kbps post that
Phone no [protected]
Date 03.10.2012

I request you to kindly disconnect the service at the earliest. Please revert soon.


Regards,
Priya Singh,
[protected]

Recently I received a message from airtel which stated as follows - "Thank You for choosing ASK AN EXPERT on your airtel mobile. You have been charged Rs.30.0 for 30 days and your account balance post charging is Rs0.[protected] at 18:56."
I am absolutely sure that I did not activate any plans at that time. When I contacted their customer care. They said that I activated the plan via sms. Which I didnt as I veridied it by checking for sent messages. Airtel is eating up my balance by activating such plans without my knowledge. Sir it is my humble request that you look into this matter.
My mobile no: [protected]
Name: Suman Raju

Dear Sir,

Hereby i want to inform that i lost my mobile along with AIRTEL POST PAID NO. [protected].

It may take 5 to 6days to come back.

So kindly block for this time.


Regards,
Srinivasan.K

Please refer After so many Mail s Below , My Mobile No [protected] has been Permenatly deactivated for no reason, even after Having zero Outstanding Balance

Issues was I Lost my Mobile, Asked for New Sim, Got It Delivered, but no Activation Done

Complaint as Below



Re: PATHETIC SERVICE AGAIN [|BAL|Qrc125091217095611140104|]‏

















[protected]






Reply â–¼















[protected]@in.airtel.com








To [protected]@hotmail.com


































Namaste Vijay Albuquerque,

You wrote in on[protected], with a request to activate the duplicate SIM[protected] HLR-1 for your airtel mobile number [protected].

Thank you for mail to airtel and the opportunity to assist you.

We would like to inform you that your request has been registered with the Service Request number46134175. You may quote this number for all further queries with respect to your request. Our team would be updating you by[protected], 08:39 am with an update on the same.

We hope that we have been able to assist you suitably.

Please do to write in for any further assistance.



Yours Sincerely,
Padmavati. Chougule
Customer Care
Bharti Airtel Limited
My airtel app - your world of airtel on the go. The easiest way to manage your mobile, broadband & digital TV accounts from anywhere. Download free, click www.airtel.in/myairtel(data charges apply)


Click here to provide feedback

Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=7699E61069AA...⇄



[protected]Original Message[protected]
From: [protected]@hotmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 25/09/2012 05:40:56 PM
Subject: RE: PATHETIC SERVICE AGAIN [|BAL|Qrc121091211090711071762|]

Not Yet Activated

concern regarding the delay in activate of the duplicate SIM number
[protected] HLR-1 for your airtel mobile number [protected].

registered with the Service Request number46048324



Alternative Contact number - [protected]



Need to know what is the issues for activation which cannot be done, also
currently i Am In gujarat for next 15 days , so please assist to activate







regards,

Vijay Oswald Albuquerque



emal id : [protected]@hotmail.com

[protected]@dominosin.com





From: [protected]@in.airtel.com
To: [protected]@hotmail.com
Date: Fri, 21 Sep 2012 15:50:23 +0530
Subject: Re: PATHETIC SERVICE AGAIN [|BAL|Qrc121091211090711071762|]

Namaste!

You wrote in on[protected], expressing your concern regarding the delay in
activate of the duplicate SIM number[protected] HLR-1 for your airtel
mobile number [protected].

Thank you for mail to airtel and the opportunity to assist you.

We completely comprehend your viewpoint and sincerely apologize for any
difficulty caused to you.

We would like to inform you that your request has been registered with the
Service Request number46048324. You may quote this number for all further
queries with respect to your request. Our team would be updating you by
[protected], 03:34 pm with an update on the same.

We request you to revert to us with the alternate contact number in order to
assist you better.

We hope that we have been able to assist you suitably.

Please do to write in for any further assistance.


Yours Sincerely,
Padmavati. Chougule
Customer Care
Bharti Airtel Limited
My airtel app - your world of airtel on the go. The easiest way to manage your
mobile, broadband & digital TV accounts from anywhere. Download free, click
www.airtel.in/myairtel(data charges apply)


Click here to provide feedback

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=7D9EE32D56B7
DA3D59A3EB107A9BE02164A7E61352F662A3E42761A8E12464A4E22E66ADEF10769FE8107798&...⇄
no=Qrc121091211090711071762



[protected]Original Message[protected]
From: [protected]@hotmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 21/09/2012 11:53:36 AM
Subject: RE: PATHETIC SERVICE AGAIN [|BAL|Qrc112091218095010938479|]

What Kind of reply i get

After giveing all the Details Still i get this reply is suprising

Refer All the Mail below Send by you all details are there and still your team
is unable to resolve
So I Asume that you are really not bothered to resolve my issue

read This Below words from you and all the trial mails below

Dear Airtel Customer,

We are unable to process your request as:

1. There is no mobile number/landline number mentioned in your email or

2. The mobile/landline number mentioned is not in the correct format.

. For airtel Mobile number related assistance, please mention your ten
digits airtel Mobile number in the subject of the email. E.g. 98XXXXXXXX
. For airtel Fixed line and broadband related assistance, please mention
airtel Fixed-line number along with STD Code in the subject of the email.
E.g. 011-4XXXXXXX


Kindly refer More Mails below from you where i
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.








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We have taken a PRI connection from AIRTEL in the m/o march 2009 the No.[protected] before this we had using land line nos.[protected] at the time of taking the connection we had told to him that 4009000 is our prime no. and the same had been purchased by us with Rs. 25000/- therefore we want this no. active they merged this no. with the PRI no. 4164000 with the facility that we can received all incoming call from this but outgoing is not possible with this no. now from the M/o April-2012 we made several request to him please demerge the land line no. 4009000 with pri and install to it separately but till today they had not resolved this issue. they only send to us reply that we can resolved your query within 24-48 hours but till now the 24-48 hours time not fulfill by them.

Please advice what action we can taken against him.

I AM ANKUR SOLANKI AND MY MOBILE NO. IS [protected] OF AIRTEL COMPANY, MY COMPLAINT IS MOBILE CUT UNACCOUNTABLE AMOUNT FORM MY BALANCE.

ON 12 OCT 2012, I HAVE CALL TO CUSTOMER CARRER FOR STOP MASSAGING OF CRICKET, THAN CUT THE CALL I HAVE RECEIVED 05 MASSAGE FORM COMPANY THAT IT IS CUT BALANCE FOR HELLO TUNE OF Rs. 30/-, HELLO TUNE SELECTING CHARGE Rs. 15/-, AND SMS PACK RENUWAL CHARGE Rs. 26/- BUT I AM NOT SELECTING ANY THIS TYPE OF FECELITY, THAN I HAVE IMMDETAILY COMPLAINT ON CUSTOMER CERRIER, THEY WILL RETURN Rs. 30/- FOR CUT OF HELLO TUNE AND THEY SAY THAT NEVER RETURN BALANCE Rs. 26/- & Rs.15/-.

I HAVE CALL MANY TIME BUT NO RESPONCE RECEIVED.

I HAVE REQUIEST TO YOU PLS REVERT MY BALANCE OF Rs. 41/-(26+15) BECOUSE I NEVER SELECTING ANY THIS TYPE OF FECELITY.

WITH REGARDS

ANKUR SOLANKI

Its been about a month since i bought nokia lumia 610 with which airtel promised free 2GB data at the speed of 3G . But till now i have been unabble to activate this service on my phone. I have contacted customer care & even even visited nokia care centre but to no avail.

Customer ID: [protected]

Airtel executives has taken by my set top box with a promise to provide a refund of Rs. 1200/- against it on 26th August 2012. However till date no refund has been given to me. As it was taking too long and airtel was not responding properly, I wrote to them to return my set top box and install it so that i can start using it again.

Shocking they have still not responded and are taking unduly long time in responding. Their call center is pathetic and does not provide any satisfactory service.

Would advice all users to stay away from such a pathetic and negligent service provider.

Regards

Pawan Sharma

Our broadband & phone connection (Account No. [protected]) have not been working since 25th September 2012 till today (13th October 2012) and maybe it wont work at all ( Until we file a case with consumer court).

The customer service is a joke, they talk sweetly and assure you that the issue will be resolved and throw our complaint into trash and forget about it.
When you try to follow up, they say they will "escalate" (joke again) and then forget about it.

We have been to their "main" office on Bannerghatta Road where things are even more pathetic, we saw customers breaking their computers out of frustration. In main office, you can find ignorant staff, who just don't care. If you shout at them, then they will try to respond but only start to give reasons like: "We don't have forms, come again", "I don't have login details to access your details", "The service person is on leave", "This issue is already escalated (so, we don't care)" etc.

We are a small software startup , who got conned by Airtel's Broadband offers and took connection. Our services have gone haywire due to constant issues with Airtel Broadband and Phone.

NEVER GO FOR AIRTEL BROADBAND/ LANDLINE if you wish to use internet to come up in life.

Its Better with BSNL, even if they don't talk "sweetly", they feel responsible and fix things unlike Airtel Personnel - (Who just don't care) and keep blaming among themselves that it was his or her responsibility.

sir,
one mobile holder making miss call to my wife mobile daily at midnight . the next day we inform to him this my personal mobile number& don't repeat this process .but he is doing same thing daily at the midnight .this is making disturbances to us .we trace that mob no: then we got Details of mobile no: [protected]

Service Area:Uttar Pradesh (East) Telecoms Circle
Network Operator:AIRTEL (Bharti Air tel Ltd.)
Network Type:GSM
so what Will do to stop misuses of mobile phones.

Today (12/10/12) at 8.54 PM, I got a miss call from [protected], and when i searched on internet i came to know that this no. is from pakistan. As i know nobody from Pakistan and I ve heard that people get into problem when they get calls from pakistan, so i m registering a formal complaint about the above given number.

Sir,
My Name is Shailendra Vishweshwar Zade. I'm from Maharashtra.
I had applied for MNP on 7/05/11
(MNP port No. AZ341121)for my mobile
no. [protected] and also purchased a
new sim card from TATA DOCOMO &
submitted all relevant document to the
TATA DOCOMO gallary on same day. But After 1 month my number[protected]
is deactivated,now
I want to activate my deactivated mobile number [protected]. Please
Contact me on [protected].
Thank you...

got airtel prepaid number [protected].within a day of activation,the Incoming and Outgoing call facility to this number had been withheld by the airtel without any prior information.

When I contact customer care they said that this number is blocked reason best known to them.even i contacted airtel dealer, he said he had duly submitted my verification documents.after a wait of 25 days,being fed up wid this all, i got myself a new no. [protected].but i still got balance in previous no.i[censored] cud pls adjust the same in my new no. [protected]