Airtel Complaints & Reviews

AirTel — My no. deleted

Hi,

I am the subscriber of Airtel, whose no.[protected], it is an lifetime SIM upto 2011, now its SIM card registration failed, not existing in the Airtel service. Earlier i submitted the all documents to obtain SIM as per their guidelines, When i contacted to Airtel relationship centre regarding my problem, i got ... your phone no. deleted from the system, no chances to recover.

Then i asked the reason, they have no answers.


Regards,

Santosh Kumar

AirTel — Deleted my number!

I had a prepaid sim card from Airtel that I have been using for last 2.5 years, 3 days back my cell phone started displaying "Sim card registration failed". I went to the Airtel office in Pune and asked for the reason and they told me to call help desk number. When enquired they told me that your sim card has been deleted from there system and when asked why they had no clue. Then as usual they said that address documents were not submitted to whic I know in the last 2.5 years at-least 4-5 times they have taken address proof from me!
This is really disgusting as I had recharged the sim card with Rs. 500 just a week back.

Hi Rakesh Ranga,
my problem is still same my no is not working, please help me i[censored] can
my alternate no is [protected], as this no is so important for me, do some thing positively, don't sms call me or give me your no.

i want my no is any other way to get this no, if i get this no my any family member, if this is possible please call me i need this no
my alt no is [protected]

This complaint is with regards to the airtel digital tv .. let me share my horrible experience..my customer id:[protected] ...

I have no request lodge against My Packege. Suddenly i Found That My Package Is Change. I was Call your Coustmer
Service Center No. is [protected]. Your Toll Free No. service is Very poor. These Guys Are Make A fool .
My Airtel Connection is Last Two Year Old I have no complaint last Two years But This Time Your Srvice is too poor .
I have Also Job In Srevice Center, you Know that My Packege Is Suddenly Change. Last month Is Packege Is 260
But Now The Packege Is 560 Why I have no Request Change MY Package Pl Refund My Payment And Change My Packege
As Soon As Possible

Bharti Airtel

Your Customer Staisfaction is Very Bad (Poor).Today I have to go to your Airtel Web-world at Alambag Lucknow Fro Paid my bill, But No Body give me politly response. It is very bad service.

Regad's
Vinay Trivedi
[protected]

Bharti Airtel — Bharti Airtel Postpaid Mobile Bill

Dear Sir,

Your Customer Staisfaction is Very Bad (Poor).Today I have to go to your Airtel Web-world at
Alambag Lucknow For Paid my bill, But No Body give me politly response. It is very bad service.
My Name is Vinay Kumar Trivedi and my Airtel Postpaid Mobile
Number is [protected]. I got a monthly bill from your side. But It's Showing
Wrong charge from side. that is I do not have use Mobile gprs net never but
showing charger from your side. And Your Airtel web-world boys says 750
local minute free for 1 month always but it's not showing from your side my
airtel bill is total wrong.that is not good for me. So Please check and
do needful for me as soon as possible.

I am waiting your reply.


Thnak You


Regard's
Vinay Trivedi
airtel Number : [protected]
Account Number : [protected]
Bill Number :[protected]
BillPeriod : 05-Oct-2012 to 04-Nov-2012

AirTel — disturbing SMS

M getting disturbiing sms thru airtel cell no. [protected], request to forward full contact details of the owner of this cell nr.

i am aslo victim of several such sms, pls help mr stephen with complete details odf sender to teach him a lesson.

I am an Airtel DTH customer. For the last 3 days I have not been getting TY signals. the error code is B 001.I contacted the Customer care centre which in formed that the issue would be resolved within 6 hours. It has not been resolved.
Yesterday I received a fake SMS from Airtel informing me that the issue was resolved. It was not.
A technician came to my home. He inspected something and told me that he would come back within an hour, but disappeared forever. i contacted over the local cell number of service centre. They informed that my dish was moved by one of their engineers while doing repairs of some other customer.They did not inform me the name of the engineer who without even informing me had touched the dish provided to me, which has caused the problem.
The Airtel DTH continues to charge me even for the days the service is not available.We are at their mercy, aren't we?
Anil Raje, Pune , Customer ID [protected]

may be retention of your number in POST-PAID itself is done. better migrate. go to another company and give him application for migration. he will do the needful.

Airtel mobile phone signal — many times informed to rectify

We are residents of APSEB colony . This street is located in between Alluri Sita Ramaraju statue & Siridisai temple Seethammadhara. People living in all apartments vizually Saijyostna towers, Saisruthi apartments are suffering from very weak or no siggnal of airtel mobiles in side houses. Many important distant calls ISD & STD calls we are loosing. The System answers to the calling party Not reachable. To Make a phone call, we have to come out of the houses and speak loud. This lacks privacy and disturbing the neighbours.
Pertaining to this many a complaints were given in the retail outlets while making recharge of airtel mobiles. No action is being taken up. Since we gave this number to all our concern and job records, we cannot change the sim of other available mobile companies. Hence Airtel techinal department may please take necessary
action and rectify/ strengthen the signal around this area to ratify this kind of situation.
Raman Acharya
[protected]

Sir,

I your customer for a long period. I contact your customer care unit regarding a number enquiry. as from that number I am receiving miss calls daily on repeat When I call back, the call cannot be connected message. I want to who is disturbing me.If can help then please do it. The number is +[protected]

very pathetic and pitiable to hear your grievance. s as u say dese c.care guys has a technique to drain all ur energy by making u tel the whole story 100 times 2 n-number of persons and mnake urself vexed and repelsive of calling dem again. this is their strategy. write 2 deir c.care mail-id and resend until u get reply mail. and with those copies u can file case in consumer-court.

im repeatedly emailing but everytime the same reply we are looking into your problem and will revert back. butENOUGH IS ENOUGH I VE DECIDED TO SWITCH TO TATA SKY. THERE CC SEEMS BETTER.. I HAVE ALREADY PORTED BY AIRTEL MOBILE TO VODAFONE.

FU..K OFF AIRTEL AND GO TO HELL MR BHARTI AND YOUR TEAM

Airtel Ref Num: LB[protected]
the above will have the contact details.

AirTel — Bharti Airtel Cheated me...

Sir,
my name is sunil, i was having postpaid connection of airtel bearring mobile number:[protected]. this is corparate card by which i can access unlimited internet by 199 rental.
on 17-feb i called in customer care to activate this plan and by mistake he activated 99 rental plan where 2gb is free. i called in airtel customer care again for this plan but they told they dont know about this plan i told him that all my office friends are using then he replied that he had no idea of that.then i though it is 2 gb is also more than enough for me but i proved my self wrong my bill came on 4th of march is 33000 and after reducing that 2 gb free access they charged me 16980 rupees.my bill period is 17 feb to 3 march.only 14 days how one can use that much of internet that to with 2g speed.
1)when my credit limit is 1200, then why dont they given me any intimation that my usage is exceeding my credit limit.
2)Sir there is no transpereancy in postpaid their intention is to cheat by some how because as we can check our daily internet usage by simply calling on *123*6# in prepaid, why dont in postpaid.customer must have rights to know atleast how much he has used.
3)Sir when company has given me only 2 gb access then after complition of that they shoud send some intimation or msg that my free usage has over after that i will be charged so and so.....
4)After all this airtel recovery boy came to my home when i was not in home harassed my family member asked my brother for to give atleast one security check which he will not going to deposit as it is just for security
and he himself in order to take my brother in confidence, he himself asked my brother to give cheque having closed account or having no funds as he is not going to deposit it,and then my brother had given cheque having no fund,when i come to home i called recovery boy that dont deposit that cheque and returned me then again he said no that cheque has no meaning it just as security which he will never going to deposit.(I have recorded this communication on my mobile as evidence).after few days i recevied one notice of sec.138 due to insufficient fund by thier advocate sir, what should i do now i dont know that much about law and i dont have that much amount to pay that too i dint use that much internet i asked almost 100 persons whoever using internet they saying it logically impossible to use more that 2 gb in 13 to 15 days with 2g speed. They should atlest inform me that my usage has exceeded over 2gb or they should abort my service after I have exceeded.Sir I have no intention and have no meaning to use cheap thing in huge cost…..
Please reply I have been cheated by airtel,
Awaiting for your kind response…

Airtel — Wrong instrument

Hi
This is regarding my airtel landline [protected]. Yesterday I locked a request (no.[protected] for beetel x62 cordless phone. I got three calls for confirmation that which instrument I want. I clearly mentioned them that I want beetel x62. But the person visited my home had installed x64. I checked the box, after he left my place. I submitted a complaint(no.[protected] in which the customer care person told me that is has been resolved. So, i have to open a new request. They are continuously closing my complaint without even visiting & fooling people with the wrong instrument. Kindly look into the matter,
Thanks
Sidharth Saluja
[protected]

I suggest you to pls go to nearest Airtel Hub and register complaint if you feel you are not getting the proper support from call center.

You can reach me @ [protected]

Whenever I post a complaint to www.airtel.in/airtelpresence it says that my #G plan that I bought is Invalid . The 3G plan no. is [protected]

Inspite of constant calls to Nodal officers, nobody at airtel is helping for chaeting that happened by their associates. After writing on this Consumer Forum that they would help, seems like it was just a statement to cover themselves nothing more.

Inspite of so much follow up, the behaviour of Airtel associates have not changed.
They have denied to help me with this case. In fact they hang up calls when I discuss with them my case. They are not ready to take any action against their unfair officers and the mental trauma they have given me during this process.
I would like to bring to each one's notice that Airtel has generated a wrong wrong and troubled me with threatening phone calls for incorrect recovery.
Please beware of them.Inspite of writing these posts on Consumer Forum, Airtel associates just do write back that we will reach you, but they do not call you and help you.

Deepak,

I personally suggest Bharthi Airtel to alter/ remove this tagline from your signature...

"Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services"


Frankly telling, this tagline will not suits your company's quality.

Whether the people are mad to just keep on calling to your call centre for those they are not getting remedies for a long time? Who bare the customers loss of time?

Anyhow, thanks for the concern taking at least by looking at this complaint!(I guess, you prefer the external complaint boxes rather the internal one?)

I'll wait few more days, if any result may happen with your effort.

Regards,
Sharath Alva

Mr.Deepak Mohod,

Today is 21st November 2012!

No resolution till date???

What the hell you did man? Is this is the service you promised me on 8th November 2012?

Simple don't play with the customers money and time.

Airtel DTH — Re Installation Not Done

Hi,
We have shifted our house from Choolaimedu -94 to Taramani - 113 and have requested for a re installation of the Airtel DTH connection (Customer ID: [protected]). We have called multiple times and each time we get an answer that the installation would be done by today afternoon, and if we call in the afternoon, we get the reply, by 5:30 PM. I really cannot understand your problem and fed up of the hallow promises given through customer care. To top it all once they have even closed the complaint that we lodged stating that the issue has been addressed. Until now no one has contacted us. This is going on for the past 10 days.

After seeing Airtels response in few of the complaints, I m hoping that some one would address this issue and still have a little bit of faith.

My contact number: [protected]

Regards
Hariharan

DTH — Reinstallation

AIRTEL

Recently I moved from Bangalore to Hyderabad. Hence, I got my Airtel DTH connection transferred to my new residence. I had logged a request to re-install it to my new residential address. But the company has failed to do that in more than 2 weeks time.
My first complaint was logged on Fri 10062011. It was done both online and call to customer rep. Since then I have made about 12 calls. Every time I speak to an agent they give me a new time and date for the engineer to install the connection. Moreover I had recharged my account and it is getting debited for daily usage, for a service which I am not using.
The company is insensitive towards its customers. Hence I would advise all you guys not to go with AIRTEL DTH connection.

I have no more vigor left to keep on running behind Airtel, for eacha and every issues, even after paying the hard earn money on or before time. So I have to spread my Airtel experience with public.

Hi All,

Please do not believe the above comment by Airtel, as I have not received any call/update on this so far, this is again one more phony statement from Airtel, as use all. No wonder on this at all.

Thnaks,
Uma Sankar

I have no more vigor left to keep on running behind Airtel for each and every issues on daily basis, we have our other works to do as well, we are not here to pay our heard earn money to Airtel on or before time to invite the problems which is impacts our professional/personal life by spoiling precious times.

Hi All,

Please do not consider/believe the above comment from Airtel, even after the above post and also since the day I have logged the complain, I have not received a single update/call, nothing at all. These people are least bothered to take some necessary action to resolve your issues, wondering if they are capable enough to do so. But they will take your money on or before time without fail. And they least bother if you are able to use their service or not, for which you are getting the bills.

I am very sure, the above comment is also another phony statement given by Airtel, as use all. So I least believe this Internet service provider in market. And also would like to request people to rethink & explore other any Internet vendor, before choosing Airtel as your service provider. And keep away yourself form the daily follow-ups with Airtel. I can guarantee there will not be a single day in your life when you no need to call Airtel for some of the issues.

Thanks,
UmaSankar

I have no more vigor left to keep on running behind Airtel for each and every issues on daily basis, we have our other works to do as well, we are not here to pay our heard earn money to Airtel on or before time to invite the problems which is impacts our professional/personal life by spoiling precious times.

Hi All,

Please do not consider/believe the above comment from Airtel, even after the above post and also since the day I have logged the complain, I have not received a single update/call, nothing at all. These people are least bothered to take some necessary action to resolve your issues, wondering if they are capable enough to do so. But they will take your money on or before time without fail. And they least bother if you are able to use their service or not, for which you are getting the bills.

I am very sure, the above comment is also another phony statement given by Airtel, as use all. So I least believe this Internet service provider in market. And also would like to request people to rethink & explore other any Internet vendor, before choosing Airtel as your service provider. And keep away yourself form the daily follow-ups with Airtel. I can guarantee there will not be a single day in your life when you no need to call Airtel for some of the issues.

Thanks,
UmaSankar

AirTel — miscellaneous

Hello,

I am using a airtel friends sim for over the last three years. I enjoyed the features provided by the sim. Around the first week of august I received a sms stating that I will be charged with 50ps per number with effect from 11th august and it also stated the way to deactivate the features. I was concerned and I contacted the customer care (for which I was charged with 50ps) and I was understand the message. You will have to understand that I was using all the features available to me for the last 3 years or so and was suddenly asked to stop otherwise chargeable with some unaffordable amount. Since I was not calling to the numbers I deactivated the profile. But still I have been charged with atleast Rs.2/- from my account on a daily basis. This is continuing for the last couple of weeks and this is completely annoying.

I am not able to understand how can a subscriber be charged for complaining or for any inquiry. Currently airtel is charging its customers for calling and talking to their customer service executives at a rate you say as a low rate. But still this is purely irrational.

Another important thing that I would like to put to your notice is that, Kerala, my native state is provided with the least benefits with respect to the rest of the country. Now you are putting your subscribers under terrible situations. The only benefits that gets by any subscriber is those who possess the corporate sim. This is purely insane.

The new era of mobile revolutions is hurling India to newer dimensions. While airtel, my personal favorite, still sits on the age old tactics and schemes. Airtel came with new and new innovations and beautiful and attractive features but I am missing that magic touch. If you are planning to continue like this, airtel will be loosing out all of your potential subscribers. If you are planning to go like this please do one more thing: Please change your motto: EXPRESS YOURSELF. You are putting every possible barriers for expressing ourselves.

I am waiting for a quick and apt response and being optimistic that you will do the needed.