Airtel Complaints & Reviews

AirTel — unable to call

my mobile number is [protected]. From last 15 days i am unable to do outgoing calls due to some reasons. have suffucient balance to make calls.i have made certain complain for this but no one look for it.
i will be thankful if you concern to my complain.

AirTel — unable call to customer care

My mobile number is:[protected]. i'm unable to call my customer care office. The company not responded my complaints. if it's continued i'm complaint on court.

Hi,
I would like to get my incoming, outgoing & message details of my prepaid number [protected], please send me asap.

AirTel — customer care no.

i am unable to speak with the airtel customer care executive. I suspect there is no option to speak with customer care executive.

Namaste Mukesh,

This is to inform you that your concern listed on 26 Oct 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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my problem solved thank you

Namaste Dasika,

This is to inform you that your concern listed on 26 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

I have been paying the monthly 'postpaid' bill based on sms received on my mobile [protected], but as indicated in the sms, have never received any hard copy of the bill by post. Why ?

Please post it so as to reach by 7th of the month, without fail.

Postal Address : SGK Murthy, 5-277, Janapriya West City, Miyapur, Hyderabad 500 049.

Airtel — Obnoxious caller

i have been receiving blind calls from an AIRTEL cell no [protected] . the caller disconnects on calling back.

Can i know the identity of the caller?

or can the company check why the consumer is calling particular numbers for short duration so often?

Can the number be blocked?

he may be informed that if i know his identity i will rip him/her.

Airtel — half of the time the server is down or systems do not work

I have been with airtel for last four years. Normally I dont ring customer service. However last few days have been nightmare. I have GPRS activated on my accoutn and I do surf net and is charged for this. However in the last bill I have been charged for downloading some game or software, although I know that I have not downloaded anything...I rung customer service for more than ten times...I also log a complaint from online billing...whenever I try to speak to someone after going through options, half of the time the server is down or systems do not work. I also keep on receiving automated messages that yahoozone has been renewed and sucha dn such amount has been deducted from the account.
When systems are working the reps are either not interested or they do not know how to handle the queries. They normally disconnect the call after putting you on hold. When on a rare occassion you get to speak to suom1 who does not disconect the call( although even he doesnt know what the query is), I had to ask for supervisors on three to four occasions however I was never able to speak to them. I can hear supervisor in background saying " kehdo ki busy hai, yaar callback arrange karde, are yaar bolde system nahi chal rahe hain". The customer service is pathetic and appaling. And the best thing is that when you ask sum1 about the previous call they do not have any details or logexcept saying that yes I called them previously.
I am so dissapointed that I think of leaving this service provider however I cannot change my number like other subscribers. I think I am so frustrated that I would never ever ask anyone to even think of airtel and try and stop maximum accounts of my friends and relatives. If airtel wants to improve just ask them to kick a..s of the people who are not doing there work properly.

A very frustrated and poor customer service victim.
Narender

I WANT TO KNOW ADRESS OF OBNOXIOUS CALLER

Today I have recived one blind call . That fellow talking in very rubbish language and giving talking about vulgar topics. talking about to physically hurt me can u plz give me his name and address for futher inqury.

Recently I have recived a blind call that person abusing me and talking on vulgar sexual topics and talking to physically heart me his cell no. is [protected] plz give me his name and address for futher inqury.

THE EXECUTIVE-IN-CHARGE/THE NODAL OFFICER
AIRTEL MOBILE SERVICES, NEW DELHI

Dear Sir, This is in furtherance to my earlier complaint dt, October 25, 2012 for wrong charging(A copy of which is ENCLOSED, since your deptt. has not ever cared to acknowledge, what to talk of REPLYING).
Even today i.e. 26.10.2012 my telephone automatically(without my dialling) was probably of its own or someone has hi-jacked my number, my subject telephone of its own(WITHOUT DIALLING THE No.) got connected to one no.[protected] of its own and after sometime when I had to make a call, then on opening it, I found my telephone been connected to some number and I without talking closed the telephone, I received a message from Airtelthat Rs.32/- have been deducted for your last call from my A/C.Airtel can check from their voice records that I NEVER TALKED TO ANYONE ON THE AFORESAID NUMBER NOR I EVER MADE ANY SUCH CALL.So as such the Airtel Authorities are requested to reverse the said charges and give me due credit for the said Amount.

Now feeling aggrieved, I am putting this in black & white, SINCE NONE OF YOUR EXECUTIVES EITHER LISTEN TO THE COMPLAINT PROPERLY TO RESOLVE THE ISSUE NOR THEY BEHAVE PROPERLY.And now in case the matter is not resolved and my amounts which have been wrongly imposed- are nor reverted back, I shall be constrained to take up the matter/appropriate legal remedies with TRAI, DOT AND CONSUMER REDRESSAL FORUM FOR APPROPRIATE REDRESSAL with claiming DAMAGES FOR MENTAL AGONY, PAIN & SUFFERINGS, since I felt SERIOUSLY humiliated and harassed on their attitudes.
And besides above, I am still receiving promotional and Advertising MESSAGES DESPITE MY BEING REGISTERED FOR COMPLETE BLOCKAGE OF ANY PROMOTIONAL MESSAGES on your DND SERVICES, which is against the guidelines & directives of TRAI & Dept. of Telecoms.If such MESSAGES are not stopped IMMEDIATELY then the matte shall be reported to such higher authorities and appropriate measures for initiating legal remedies for punitive DAMAGES SHALL BE INITIATED AGAINST YOU.
YOU ARE REQUESTED TO TAKE APPROPRIATE STEPS WITHIN THREE DAYS OF RECEIPT OF THIS NOTICE, failing which i shall be constrained to take appropriate legal actions against you FOR RECOVERY OF PUNITIVE AND EXEMPLARY DAMAGES, at your costs and risk, in case I am not suitably compensated.
Your Harassed Customer,
Mrs.Batta
October 26, 2012

Namaste Gaurav,

This is to inform you that your concern listed on 26 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

I want to have my full refund at the earliest.
thanks

Airtel — wrongly generated bill, false commitments & harassment

This is a matter of sheer dissapointment and shame on behalf of airtel that first i was provided with a wrongly generated bill due to a technical error of DNS server address and then my connection was barred. i was provided with a weaver and was told to pay Rs. 3500. I did that but still my connection was not activated. I called the customer care several times but i never got a fruitful help due to non communication of the matter. I was told to write email a and i was ensured that my problem will be solved, but to my surprise, one email id was not working and from the other, i got no reply!! The ids were : care.[protected]@airtel broadband.in , nodal.[protected]@airtelbroadband.in. After much of hardwork and time waste, my connection started to work but what I see in the latest bill is that they have added extra amount in my bill and are asking for the payment. This way, there is a great nuisance in my house, i was not able to use the net during exams and still have to face huge bill because the information is not circulated in desirable department. I wont pay for what i have not used. This is absolute harassment of the consumer and i would like to seek help from media, press and govt. if my problem is not solved here but i will appreciate if the problem gets solved.
here are the details:
Account holder: vineet saxena
account number: 11357053

AirTel — replace of modem

respected sir,

i want tell you my modem is not working for last 2 months and i loodge complaint my times in your customer care but they not work properly and not registered my complaint..
i cant able to do my office work bcoz of it...
i request to you please help me out from this problem.....
nd 1 thing more i file a complaint regarding this i wil not pay my bill until my modem has been replace...

my airtel num=[protected]

thank you


regards
vishu sharma

Namaste vivekand,

This is to inform you that your concern listed on 26 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

earlier correspondence sent through mail to airtel...
To who so ever concerned,

this is in relation to the last couple of complaints registered by us regarding the replacement of the modem which is within warranty period but sorry to admit that you are a bunch of inconsiderate businessmen much less customer service officials.Now that you guys refused to replace the modem even after begging and saying we cannot find the slip and the guy who had given us the connection is aware of the fact as he was one of the technicians who gave us a call few days back.Now as per your assurance of waiver due to non service for the entire bill period of September, since it is generated kindly waive off the same and send us a confirmation because we are not going to pay a penny for this connection for this month.Also you will be informed whether the connection will be continued or discontinued by us in few days.Would request you to kindly send us a revised bill with no rental for the September month due to non usage and dis functional modem.

Also would like to mention that the request/complaint numbers show for which customer the complaint is for, still you guys registered a complaint from some other fixed line number because the call went from there, i had also attached a bill for your convenience.

Confirm the same @ [protected].

Best regards
Kabita

From: kabita das <[protected]@gmail.com>
Date: Mon, Sep 24, 2012 at 6:22 PM
Subject: Fwd: Your airtel Bill, For airtel Number [protected]
To: [protected]@airtel.in


Sir/Madam,

This is to bring to your kind notice that i am getting harassed by your 121 executives for 3 weeks now.I have a wifi connection of airtel and the details are attached with this mail.My modem is not working since 7.09.2012 and i have put more than 10 complaints made more than 20 calls still no one has replaced my modem, for the simple reason being that its under warranty and the 1st time arrived in 15 minutes when they knew one has to buy it in my office(super prompt service).The same complaint i have been following up on and the guy who visited last on saturday did not carry the wireless modem itself he had some other model and on top of that to cause more harassment after 15 days of complaint he is giving us service centre nos around to go fix it quickly if we cant find the receipt.

We have been told since last friday that the modem will be replaced immediately without cost which has not happened and i even spoke to one of your supervisors on Saturday.His name was Raman from your bhopal call centre.Today i spoke to some hiralal and many more names would follow.

The simple fact that our connection is within warranty we are getting no service if we had crossed it we would have got prompt service.I have spent a lot of my phone balance calling these guys and still have got no response.Today they gave me a new complaint no which is 22393232.The earlier one was 22266196.

AirTel — Getting Abusive Calls

I'm a getting abusive calls from the Airtel number [protected]. Please give me details of this person.

Hello

The name of the person is
Nishant kumar


Keshav Bhagaddar
Consumer Complaints Forum
India

AirTel — Getting Abusive calls

Hi, My wife is getting some unwanted calls and harassments from an unknown person. The calling # is [protected]. Please let me know what can be done for this. I can raise a police compliant but just wanted to know, if anything can be done from Air tel perspective.

Thanks
Satyajit

Namaste Hiren,

This is to inform you that your concern listed on 26 Oct 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste(sbprakash),

This is to inform you that your concern listed on 26 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Iqbal,

This is to inform you that your concern listed on 26 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

airtel postpaid connections — unnecessary delaying the starting of the connection

I have taken the airtel postpaid connection from last ten days and they been haarssing me from long as I have a reputated business still they have done negative verification and after that I made a request and than they did the postive verification but still they haven't started my connection so can yo please take hold of this complaint as they are making the customers fool as verification should have been done before in hand before starting the connection.

Airtel- post paid connection — delay in response

I have requested for a relocation plan activation from Hyderabad to Mumbai (Request number being[protected] dated 06th September to the Airtel Hyderabad Centre).The Mumbai Airtel office is not aware of such a facility besides repeated calls to the Hyderabad airtel helpline does not help me bring about a closure to this issue.

Hence I would like to terminate my connection and adjust any balance due from my end with my security deposit

As I need to be connected at Mumbai I request you to reply (on my cellphone [protected]) by 23rd September 2008 should you require any additional information in this regard.

I will surrender the sim card [protected] at the nearest Airtel centre at Mumbai on the 24th of September 2008 and consider all outstanding balance due from me adjusted with my initial deposit.

Airtel Post Paid — delaying simcard registration

sir,
i have the honour to state that i am applying for airtel post paid last thursday ie 26 march 2009, but till today my new sim card is not working, please let me know how soon you can get it functioning my new post paid sim card
thanking you
from, mary

Namaste [censored]al,

This is to inform you that your concern listed on 26 Oct 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

AirTel — deduction of 150 Rs

sir from the my pre paid mobile no [protected] the amount near about Rs 150was balance on 18 aug 10 after that my mobile was having some problem on oct 3 ; I have dialled a number and got information that your mobile is in grace period and recharge immediately. on oct 4 i have done recharge of Rs 50.When I have contacted to customer care they are not giving any satisfactory reply .They have also deducted Rs 15 for my caller tune that i have not opted.

AirTel — Deducted Rs. 150

Dear sir,
I was using Internet through Mobile Office and download a 32 KB .jad file with my Airtel prepaid connection i.e. +91-[protected].

But after few second i got a SMS from AD-54321 that You have charged Rs. 150 for Subscription of Airtel Mobile TV. I never subscribe the same.
So, I kindly request you please Credit my deducted amount to my above said Airtel mob. No.
Please help me.

Dear Sir,
The the money deducted by you for Airtel Mobile TV is Rs. 150/-(One hundred Fifty) but you have credited in my account i.e. + 91-[protected] is only Rs. 50/- (Fifty) on 18.06.2011.
So please credit my balance amount Rs. 100/- in my above said account.

Thanking you.

Tileshwar Mahto
+91-[protected]
[protected]@yahoo.co.in

Air Tel has been activating unwanted non sense services on my mobile and charging for it. the modus operandi is that you receive promotional SMS, you open it and the service is activated. you may also receive a promotional call, you receive it and the service is activated.
now i have started sending very strongly worded mails to them, i even threaten them that in case the service is not discontinued, i shall go to consumer court. every time i had sent such a mail, the service was discontinued and the amount credited to my account.
you may send mail to : [protected]@in.airtel.com.
write to them every time a service is activated with out your consent

Namaste Mr.Agarwal,

This is to inform you that your concern listed on 26 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

AirTel — illegal usage by a customer care executive

sir,
i am using an airtel prepaid connection since last four years. on 24 feb i sucribed an terrif plan of rs 198 from this company. but it stopped working since 9th march. for this i call costomer care but to no awail he started abusing me and filed no of hellow tunes packs which has some inappropriate song loaded and my balance gone.
you are requested to take imediate actions
ashish panwar

Namaste Prathamesh,

This is to inform you that your concern listed on 26 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

I am just getting false assurances from Airtel team. I got a call from some executive that query will be resolved. I told him about the complaint filed. But still, the other executive who called today was arguing and harassing me. I am fed up and looking for quick resolution.

Dear Sir/Mam,

I am Prathamesh Sukale. I have stop using Airtel postpaid mobile number [protected] services from last 3-4 months.

I visited their gallery few months back regarding complaint to deactivate my mobile number as the same was not in use by me.

I had done F & F Settlement against the outstanding bill through IDBI Bank cheque number 030045 as per executive suggestion who visited me.

I also told him that I don't wish to continue with the Airtel services.

Even after all this drama the other collection executive call on my mummy number even after providing my cell number - [protected] for further communication.

But still I am receiving call for bill payment and they are threatening with dire consequences.

Also I am getting soft copy regarding payment from Airtel with monthly and late payment charges.

I thereby request you to kindly look into these matter asap.

Thanks.
Prathamesh S.
[protected].

Namaste Mr.Kumar,

This is to inform you that your concern listed on 26 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Hello Sir,

i have airtel prepaid connection (Friends scheme), but i am not able break from group which i had created 6 month before.i asked cusomer care more than ten times but everytime they are giving reply as yes u will break within 1 hour, u wil break within 24 hour, u wil break within 2 days... but today is tenth day but still i am facing the same problem . please do the needful

please send my puk and pin no. of mob.no . [protected] and sin num.[protected] h2
please send urgent on my mail id.

Hi,


I am very disappointed with airtel Borband services I requested to shift my connection on 7th July airtel customer support told me it takes around 20 days in a very rude manner so I decide to cancel my connection but on 8th July I got a call from retention department and they told me there is some upgrade issue so 20 days they require to shift the connection, I agree with them and in this period I paid rent for two house because you told me, you need 20 days but then after when I contact back on 23 rd to know the status they told me again for 22 days which is very very bad thing when I told him my actual situation they told me to do it on urgent basis but when I contact today they told me there is no progress regarding this even my application is not forward yet, that is embersing me a lot that's why I decide to withdraw my connection and now I am planning to post this concern with all of my friends in Facebook and linkedin , skypee and any social media I pay around 13000 thousand rs on your wrong commitment.


My name is

Nitin Sharma
House no 254 sector 9
Gurgaon
My airtel no is - [protected]
Account Number 16011378 airtel Number [protected]_dsl

My contact no is [protected]

Sorry to say airtel lost ... Hope you understand

Regards,

Nitin sharma

I had complained regarding the games being charged every day without me using it, for 2 weeks. I spoke with 7-8 agents of Airtel regarding the same. They told the games will be deactivated and the amount will be reimbursed. But the messages keep coming informing about the charges (twice daily). I called Airtel again, Poongodi(agent) refused to transfer the call to her Chaitra (supervisor) for further talking. This service sucks like hell.....

Namaste Mr.Shetty,

This is to inform you that your concern listed on 25 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

I changed my service from Vodafone to Airtel in January 2015 anticipating it gives better service compared to other providers. But I must say the &quot;Worst&quot; customer service &amp; connection is of Airtel(Postpaid).
- To get the Airtel service I had to visit the store(Fraser town branch) 3 times because they made mistakes with documents &amp; gave me incorrect SIM . (I must have understood they are hopeless)
- Irrelevant &amp; high charges claiming its for the 3G internet(Slower than Vodafone)
- I was not told about the corporate offer/service at the time of joining, so I visited the store in Embassy Golf Link (Pyramid Food Court), was advised to visit the store to get it changed.
- Staff at the Fraser town branch is rude, irresponsible, unattentive.
- Had to visit the Fraser town store 2 times again as they gave incorrect SIM,
- By now I had made multiple payments, Bill payment, SIM card payment.
- 3rd time when they asked me to visit the store again, I tell them to refund the money I paid for changing the service from Individual to Corporate offer, &amp; I will get it done thru Jayamahal Branch.
- Staff refunds me Rs. 350, I dint count &amp; leave the branch, then I get a call from the store accusing I took the extra money Rs.300, Rs 50 is for SIM. I was under impression the bill amount I paid is also refunded. So I told them I cant return to the branch now &amp; will refund the money later when I go thru the branch(almost everyday).
-Staff starts abusing me &amp; accuses I robbed the money from their office, this went for 2 days.
- I went all the way to Bannerghatta branch to lodge a complaint. Karanataka retail head Saumil Agarwal &amp; Bangalore North Retail Head Raghuvamsi get involved with complaint &amp; they offer me 2 postpaid connections ending with 786 as compensation telling me each number is worth Rs 5000 atleast &amp; it will sell easily as they are in high demand.
-After a month of trying I return the SIM cards to Raghuvamsi &amp; it takes another 2 weeks to get the refund of those SIM cards.
-Tired of all this hassle I changed my service back to Vodafone.
-I never got the bill even after telling them 2 times to email the outstanding bill &amp; then I will make the payment. However as the service of Airtel they still have not sent the bill but I keep getting repeated automated phone calls but no Bill.

&quot;Thankyou Airtel for making me realise how pathetic is your service. I will never &amp; also I will tell my family, friends &amp; colleagues to never opt for Airtel. Vodafone is so much better than you guys.&quot;

Respected Sir,
This is regarding the poor service being provided by Airtel.I have this Airtel no.[protected].I have been using this no. since 1 yr.At the time of taking the connection they have not objected once about the document submitted.now after 1 yr they are harassing the users in the name of new govt. policies and asking for resubmission of the documents.Again this is not the end of the story as even after submitting the documents they are disconnecting the no. saying that they have not received the documents.
I have personally taken pains to submit the documents at their specified centre and now I am bearing the burnt.They have disconnected my no.
Their customer care is also not responding to my grievances as the customer care no is not connecting.
My document no that I have submitted is :[protected].(Dt.:13.10.2010).
In this era where nobody can live without their mobile a minute this type of service is highly condemnable.
Please pay heed to my grievances and do the needful.
Thanking You
Bharati Vivekanand Mondal
Mob no. [protected]

To whomsoever it may concern


This is to inform you that I requested Airtel for surrendering of my broadband connection with phone number[protected] on August 3, 2011 after talking to their customer care. Thereafter, I had vide my mail dated September 29, 2011 again requested Airtel to complete the formalities regarding the surrendering of the said connection. I stopped using this facility since mid-July 2011 since the time the supplied modem became non-functional. As mentioned earlier, on August 3, 2011, I expressed my wish to surrender the said connection and requested the company to let me know the final settlement amount. On September 29, 2011, I wrote back to your company after I received the monthly statement in a regular manner.

The primary reason behind my disconnecting the Airtel connection was the extremely poor service that I have received over a period of about two years that I had used the connection. More importantly, the lack of response from the company's side, even to the extent of not receiving any response to mails write to Nodal Officer further corroborated my belief about the inability/unwillingness of the company to provide service to consumers.

In the following two months I have been receiving numerous calls from the customer care executives of the company asking me to pay the monthly bill, to which I responded by saying that since the said connection has been surrendered, why are you sending me the monthly bills? The caller would always respond by saying that she was not aware about the surrendering of the connection and hence I should pay up. One day after explaining the incident to the CC executive who transferred the line to her senior, this harassment stopped for a while. Regretfully, it started all over again, first with computerised voice message, and then with calls from the executives once again.

On October 14, 2011, I received the monthly statement for the billing period September 8, 2011 to October 7, 2011 - the third monthly statement since requesting for the disconnection and asking for the settlement. I then wrote a mail to the company on October 15, 2011 requesting them to look into the matter and resolve the issue at the earliest. I promptly received a reply from the appellate expressing apologies and stating that the matter will be resolved in 7 days. Regretfully nothing happened even after that.

I then received a letter dated January 09, 2012, in which I was asked to walk in to Airtel's Salt Lake office 'for resolution of the outstanding amount accruing in your account and as well as for payment collection'. The same letter also mentions that the letter be treated as the last intimation prior to initiating further recovery proceedings pf outstanding dues. I fail to understand how a company like Airtel can even think of sending such a letter where at every stage they have miserably failed to provide service to the customer. I have on numerous accounts sent complaint mails to the company, for which I have only received service request numbers with a promise to look into the matter within a specified time, but not even once has that commitment been fulfilled.

So much so that when I first called up 121 for surrendering my connection I was given all kinds of promises of giving the best services, replacing the modem free of cost etc. Having lost faith in the comapny's ability to provide good service I was insistent that I needed to surrender the phone, and then I have been harassed first by a number of calls - on one hand asking me to pay up and on the other giving me sops, which was followed by this letter.

In light of the above, I wrote a mail to Mr. Biplab Saha (to whom I was asked to contact) on February 4, 2012 and requested the competent authorities through him to complete the surrendering formalities at the earliest without subjecting me to further harassment? Through that mail I requested the company not to think about "restoring our association once again by way of this communication" and instead focus on what the customer is asking for.

I sincerely hoped that after this mail there will be some action taken apart from giving false promise- the only thing that the company seems to be adept at doing but unfortunately I did not receive any response to that mail as well.
I received a call from one Mr. Parimal from the collections department of Airtel on March 12, 2012 stating that he will come to my office to collect the dues. I once again tried to reach Mr. Biplab Saha today (March 14, 2012) morning on the phone number mentioned in the said letter and after keeping me on hold for two minutes someone said that I will receive a call back from his office. In the afternoon I received a call from Ms. Vandana Gyne ([protected]) to whom I explained the entire story. After listening to the entire story she asked whether I have received an NOC from the company, to which I once again mentioned that despite repeated requests for surrendering of my connection, I have receiving monthly bills. She told me that she understood the entire episode and then came up with a proposal that from her side she will give me a discount of 20% and that I settle the amount otherwise legal action will be initiated against me. I am baffled at the highly unprofessional way in which the company has been working since the last 8 months – the first time I requested for surrendering my broadband connection.

I therefore request your kind intervention in this matter.

Namaste(srvdutta),

This is to inform you that your concern listed on 25 Oct 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste(avikpoddar),

This is to inform you that your concern listed on 25 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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did u get the money back? i am facing similar issue.

one num of your connection harrasing me a lot by sending very dirty sms on my new no. the num is [protected]. pls help me . pls tell me his name and address. my contact num is [protected].I'm your very old client . so pls i need your help.

AirTel — UNSOLICITED SMS.

I AM COL. BIS CHEEMA. MY PREPAID MOBILE PHONE NUMBER IS [protected]. AM RECEIVING A LARGE NUMBER O[censored]NSOLICTED MARKETING SMSs ON THIS PHONE. I AM REGISTERED AS ''DO NOT DISTURB'' WITH AIRTELL. THE SMSs CONTINUE TO COME. I WANT TO BLOCK ALL INCOMING SMSs FROM THIS PHONE. PL HELP

AirTel — Unwanted SMS

I have been receiving unwanted push, "aap ke dost" type of SMS's. I request authorities to disable all SMSs. I have called up Airtel helpline number numerous times in past, but no action seems to be taken yet in this regard.My mobile number is [protected].

AirTel — UNWANTED SMS

Dear sir,
I am prepaid subscriber of airtel operator under Mob. No [protected].I am getting unwanted ugly sms daily as i have already stoped this service through START DND. I am disappointed n desperate to receive such sms on my mobile which are poluting the kids n environment of home. i request you to take action against such operators who send such non sense sms without any subscription of an individual. If such messages will continue I may also think to change the operator from AIRTEL to some other.
From :
B. M.
Mob. No. [protected]
Dist. Hamirpur H.P.

AirTel — Unsolicited SMS

I get lot of SMS from various advertisement companies. Free SMS service from websites has opened up spamming engines, it is now easy for anybody to send unsolicited SMS. Airtel has not able to stop this, can courts intervene?

AirTel — unwanted msg

i am getting unwanted msg from no 55382 and i want to stop it as it is deducting my balance

I am using prepaid connection my no [protected] i have send SMS every time message not send report has come already complaind regards this still dated please do the needful

i am getting unwanted msg from no AG and i want to stop it as it is disturbed me

hello sir,

sorry to say that,

i want to stop the all mag from airtel company and other company services msg i am disturbed for the msg (massage) my no is +[protected].


thx... sir

AirTel — Unwanted SMS

I have registered various complaints against unwanted SMS to Air Tel wide complaint number is CDRGP[protected] and CDRGP[protected] but still I have not received any satisfied ans or solution from their side.

Kindly look into the same and get the complete solution.

Ravinder Kumar
[protected]

AirTel — unwanted sms

unwanted sms regarding promotional schemes,i wana stop it on my mobile [protected]
121 customer care of Airtel does not respond. just repeats own promotions and stops

Raja Singh

AirTel — Unsolicited SMS

I am continuously getting messege from 555630 .Please STOP this service because its harassing me. Help me out..

Namaste Alok,

This is to inform you that your concern listed on 25 Oct 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Namaste(thakarka),

This is to inform you that your concern listed on 25 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Namaste Dhanesh,

This is to inform you that your concern listed on 25 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Thanks for the reply.

Hope the resolution to this issue will be expedited.

I am receiving calls from your collection department almost on a daily basis, asking for the payment. If i have any data usage registered which remains unpaid, i am ready to pay, which i am sure is not existent.

Request to close the issue on priority

Regards
Dhanesh

Hi,

I am still getting calls from people introducing them as people from advocate office (Delhi), and asking me to settle the bill amount.

This is really intimidating experience, for a simple reason that i opted to take airtel connection.

Please resolve this matter with proper resolution.

Regards
Dhanesh

They are also telling that a case id registered against me in a delhi court - [protected]
The person who called me was Mr.Ashok - [protected]

Regards
Dhanesh

Namaste(jai.krisshna),

This is to inform you that your concern listed on 25 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Namaste( Shine 770),

This is to inform you that your concern listed on 24 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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AirTel — sim puk wrong number

Sir I feed puk Wrong Number .sim card Totaly block. Dealsrs say nor Repair this sim . Please
My Sim Activate
my Ph [protected]

Airtel Mobile — SIM number blocked

hello !!

Dear
Sir

I here by RAHUL GROVER customer of airtel user my airtel no. [protected] and SIM no[protected] H-1.. which i was using for last 3 year..
Now it was blocked without my permission. So kindly re-start my no. as soon as possible.

My alternate contact no. [protected].. Please let me know as earlier as possible..

I hope you will definately look into this matter . Hope for positive response..


Thanking You
Yours Faithfully
RAHUL GROVER ([protected])

Namaste Mr.Rao,

This is to inform you that your concern listed on 24 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Plz find this number any time my number disturb wrong call, and wrong message any time this no. [protected]