Airtel Complaints & Reviews

I had done number portability of [protected] from TataDocomo to Airtel. But apart from completion of portability, still none of the services( such as: Outgoing, Incoming, Recharging) are activated by airtel. And Airtel customer care is also not giving good response.

Since purchased AIRTEL 3g DATA CARD, the speed which they have assured is not provided so far. I am getting only less than 1 Mbps downloading speed and less than 1 mbps uploading speed. And also the broadband 3g connection frequently disconnecting. I am totally not satisfied the service which they are providing.
In my resident area the service is very very poor. Even my airtel mobile also gets the same problem. Most of the time i am not getting tower.

But if i moving towards city side the connection and speed is good.

Inspite of the DND cover provided tome I keeop getting unsolicited marketing messages onmy phone . It clogs up my message inbox and prevents own urgent and useful messages from appearing. These messages come at odd times disturbing my peace. I am senior citizen and unwell . The distrubance irritates me. The sender of such marketing messages never tell , if asked, as to source of their obtaining my number. The following are the recent ones.
1. from[protected] at 12.57 on 04/10/2012- beauty & Hair cutting saloon.- to call [protected] & [protected].
2. From[protected]at 13.05 on 04/10/2012- Financing for electronic gadgets- at Anand Watch House, Dharamdur, Dehradun. [protected], [protected].
3. From[protected]at13.43 on 04/10/2012- winning 500000GBP & Karizma Bike - Send details to [protected]@yahoo.com.
4.From[protected]at14.38 on 06/10/2012- Saturday Outing with band, eatsd etc- EscapeLounge&Club, Dehradun.
Please SOS.

From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: 22 September 2012 4:17 PM
To: Prashant N. Trivedi
Subject: RE: DTH Remote

Namaste Mr. Trivedi,

Ref: Email dated 21/09/2012, regarding the remote concern for your airtel digital TV connection customer ID-[protected].

We understand that the delay in responding to your email regarding remote issue must have caused you a lot of inconvenience.

We would like to inform you that as per airtel digital TV policy, applicable charges for remote replacement are Rs. 200 + Rs. 100 as service visit charges.

We assure you that the feedback regarding the same has been forwarded and we are ensuring necessary action to prevent recurrence of any such incidence.


We hope that this response has addressed your query suitably.

Please do write in for further assistance.

Warm Regards

Pinky Rajput,
digital TV
bharti airtel limited.

Know more about airtel digital TV
• Would like to inform below mentioned few options are available on our website:
1. My Account - View Account Details, Recharge, etc.
2. My Package - Add or Remove Chota Pack, Change Base Package etc.
3. Recharge - Recharge your Digital TV connection ONLINE by using Paper Voucher/Debit Card/Credit Card etc.
4. Order Movies - Select Current & Upcoming Movies.
• You can know your customer ID through menu option available on airtel digital TV connection.
• Also, quick details required for your connection like Current Activated Pack, Validity, Monthly Rent, Available Balance, Number Of connections etc. TEXT INFO & send it to 54325.
• my airtel app - your world of airtel on the go - The easiest way to manage your mobile, broadband & digitalTV accounts from anywhere. Download free, click www.airtel.in/myairtel (data charges apply).



From: "Prashant N. Trivedi" <[protected]@truetzschler.in>
To: "[protected]@in.airtel.com" <[protected]@in.airtel.com>
Date: 09/21/2012 04:34 PM
Subject: RE: DTH Remote
________________________________________



Dear Sir,

Till writing to this mail, Remote has not changed on Free of cost.

In delay of action, I have to lodge the complaint to consumer forum, which please note.

Question is not of 300 RS. But the cheating with the customer to supply the substandard quality product.

Thanks,

P.N.Trivedi

From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: 01 September 2012 6:05 PM
To: Prashant N. Trivedi
Subject: RE: DTH Remote


Dear Customer,

Ref: Email dated 01/09/2012, regarding the remote concern for your airtel digital TV connection customer ID- [protected].

We understand that the remote concern must have caused you a lot of inconvenience.

As per our telephonic conversation with Mrs. trivedi on mobile number 91- [protected] dated 01/09/2012, information has been given.

We hope that this response has addressed your query suitably.

Please do write in for further assistance.

Warm Regards

Heena Ahuja,
Customer Care Executive
Bharti airtel Limited.

Know more about airtel digital TV

• Please keep your set top box switched On/standby mode for 45 minutes while recharging, changing of pack/ top up and booking a movie for seamless viewing of services.
• You can know your customer ID through the menu option available on airtel digital TV.
• In case you get error code 6 after recharging your account, text HR to 54325/[protected] from linked mobile and ensure that your set top box is ON for the next 30 minutes.
• Heavy Refresh (HR) link along with below options is now available in My account at www.airtel.in
1) Side Banner for My Package.
2) add chota pack success page
3) base pack change success page.
4) Side Banner of recharge portal
5) recharge success page.
6) Side Banner of Order Movies portal
7) Order movies success page
•For account information like pack, validity, monthly rent, balance, number Of connections, text INFO to 54325
•For information on error codes like Error code 2, Error code 4, Error code 6 and Error code B001, text error <space> code to 54325

Note:
In future to get information about any airtel digital TV channel or top ups, text GET<Channel Name> to 54325 from any mobile number*.
To add top up, text ADD <Top up name> to 54325 from your linked mobile* or text ADD < Top up Name><Customer ID> to 54325 from non-linked mobile*.
Now MTNL & BSNL users can also use the 54325 services. MTNL/BSNL subscribers need to send the request to [protected].
*Charges applicable as per the operator
To recharge your account, visit www.airtel.in/digitaltv.
To order latest Bollywood, Hollywood and Regional movies, text START to 54325 from your linked mobile*.
RE: DTH Remote



Prashant N. Trivedi to: [protected]@in.airtel.com
09/01/2012 11:53 AM



Cc: "dthnodal.[protected]@in.airtel.com", "appellate.[protected]@airtel.in"


VERY VERY POOR CUSTMER RESPONSE &RESOLUTION …..

ATTEND IMMEDIATELY AT YOUR COST

From: Prashant N. Trivedi
Sent: 29 August 2012 4:47 PM
To: '[protected]@in.airtel.com'
Cc: dthnodal.[protected]@in.airtel.com; 'appellate.[protected]@airtel.in'; '[protected]@airtel.lk'
Subject: RE: DTH Remote

Dear Madam,

Rather than addressing customer complaint in proper way, you people are copy / pasting & sending standard reply like below mail 28.08.12 from Mr. Bharat Bidhuri.
Thanks,

P.N.Trivedi

From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: 29 August 2012 4:20 PM
To: Prashant N. Trivedi
Subject: RE: DTH Remote

Dear Customer,

Ref: Email dated 29/08/2012, regarding the remote concern for your airtel digital TV connection customer ID- [protected].

We understand that the remote concern must have caused you a lot of inconvenience.

We would like to inform you that applicable charges for remote replacement are Rs. 200 + Rs. 100 as service visit charges.

We hope that this response has addressed your query suitably.

Please do write in for further assistance.

Warm Regards

Heena Ahuja,
Customer Care Executive
Bharti airtel Limited.

Know more about airtel digital TV

• Please keep your set top box switched On/standby mode for 45 minutes while recharging, changing of pack/ top up and booking a movie for seamless viewing of services.
• You can know your customer ID through the menu option available on airtel digital TV.
• In case you get error code 6 after recharging your account, text HR to 54325/[protected] from linked mobile and ensure that your set top box is ON for the next 45 minutes.
• Heavy Refresh (HR) link along with below options is now available in Myaccount at www.airtel.in

1) Side Banner for MyPackage.
2) add chota pack success page
3) base pack change success page.
4) Side Banner of recharge portal
5) recharge success page.
6) Side Banner of Order Movies portal
7) Order movies success page
•For account information like pack, validity, monthly rent, balance, number Of connections, text INFO to 54325
•For information on error codes like Error code 2, Error code 4, Error code 6 and Error code B001, text error <space> code to 54325

Note:
In future to get information about any airtel digital TV channel or top ups, text GET<Channel Name> to 54325 from any mobile number*.
To add top up, text ADD <Top up name> to 54325 from your linked mobile* or text ADD < Top up Name><Customer ID> to 54325 from non-linked mobile*.
Now MTNL & BSNL users can also use the 54325 services. MTNL/BSNL subscribers need to send the request to [protected].
*Charges applicable as per the operator
To recharge your account, visit www.airtel.in/digitaltv .
To order latest Bollywood, Hollywood and Regional movies, text START to 54325 from your linked mobile*.



From: "Prashant N. Trivedi" <[protected]@truetzschler.in>
To: "[protected]@in.airtel.com" <[protected]@in.airtel.com>
Cc: "dthnodal.[protected]@in.airtel.com" <dthnodal.[protected]@in.airtel.com>
Date: 08/29/2012 08:48 AM
Subject: RE: DTH Remote


________________________________________
Dear Mr. Bharat,

I am dazed to see your below mail.

Rather than looking to real problem & customer inconvenience i.e. premature failure of remote working malfunctioning. You are looking for the charges.

I request you to send the Engineer after consulting me to replace the New Remote Control free of charge as this is clear defect within short time with no fault from customer side. You should agree with this.

To retain the customer confidence you must avoid such escape of responsibility when fault if from your side. This will help your organisation to make progress & keep your share in market.

We hope you will take above in right spirit.

You may also contact my alternate mobile no. [protected] between 9 am to 5 pm on working days except Sunday.

Thanks,

P.N.Trivedi



From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: 28 August 2012 5:44 PM
To: Prashant N. Trivedi
Subject: Re: DTH Remote

Dear Customer,

Ref: Email dated 28/08/2012, regarding the remote concern for your airtel digital TV connection customer ID [protected].

We understand that the remote concern must have caused you a lot of inconvenience.

We would like to inform you that applicable charges for remote replacement are Rs. 200 + Rs. 100 as service visit charges.

We hope that this response has addressed your query suitably.

Please do write in for further assistance.

Warm Regards

Bharat Bidhuri,
Customer Care Executive
Bharti airtel Limited.

Know more about airtel digital TV
• Please keep your set top box switched On/standby mode for 45 minutes while recharging, changing of pack/ top up and booking a movie for seamless viewing of services.
• You can know your customer ID through the menu option available on airtel digital TV.
• In case you get error code 6 after recharging your account, text HR to 54325/[protected] from linked mobile and ensure that your set top box is ON for the next 30 minutes.
• Heavy Refresh (HR) link along with below options is now available in Myaccount at www.airtel.in

1) Side Banner for MyPackage.
2) add chota pack success page
3) base pack change success page.
4) Side Banner of recharge portal
5) recharge success page.
6) Side Banner of Order Movies portal
7) Order movies success page
•For account information like pack, validity, monthly rent, balance, number Of connections, text INFO to 54325
•For information on error codes like Error code 2, Error code 4, Error code 6 and Error code B001, text error <space> code to 54325

Note:
In future to get information about any airtel digital TV channel or top ups, text GET<Channel Name> to 54325 from any mobile number*.
To add top up, text ADD <Top up name> to 54325 from your linked mobile* or text ADD < Top up Name><Customer ID> to 54325 from non-linked mobile*.
Now MTNL & BSNL users can also use the 54325 services. MTNL/BSNL subscribers need to send the request to [protected].
*Charges applicable as per the operator
To recharge your account, visit www.airtel.in/digitaltv .
To order latest Bollywood, Hollywood and Regional movies, text START to 54325 from your linked mobile*.




From: "Prashant N. Trivedi" <[protected]@truetzschler.in>
To: "[protected]@in.airtel.com" <[protected]@in.airtel.com>
Cc: "dthnodal.[protected]@in.airtel.com" <dthnodal.[protected]@in.airtel.com>
Date: 08/28/2012 03:50 PM
Subject: DTH Remote


Dear All,

Even after talking to your Toll Free No. (They have assured immediate engineer visit & change of Remote free of cost as it is premature malfunction within 14 months) & see the mail from your direct reply.

Nothing has happened & I am facing problem with Remote. I.e. Left hand vertical line buttons are not working , middle & Right hand side working ok. This shows substandard quality of remote which should not happen.

My Customer ID is [protected] (Mr. Prashant N Trivedi)

Please try to improve your response to customer.


Thanks,

P.N.Trivedi
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
From: No Reply Email-Airtel Presence [mailto:airtel.[protected]@in.airtel.com]
Sent: 25 August 2012 4:27 PM
To: Prashant N. Trivedi
Subject: Feedback From: Airtel

Dear Airtel Customer,

Thank you for writing to us.

We acknowledge receipt of your request, your reference no. is DT[protected] .

Our team will get back to you in two working days.

We thank you for your patience.

Regards,
airtel presence,
airtel customer service team,
bharti airtel ltd

WiFi connection not offered till date
Dear Sir/Ma'am

Just like Mr Deepak, I also had applied for a broadband connection on 16th September 2012 and till date the installation of the broadband connection has not been done. I have already submitted the documents and paid the setup fees(Rs. 500/-), while the Wifi Modem device is available with me.

Its been an absolute mismanged affair by one person named...

Hello, I am getting abusive calls and messages from this no [protected].
Kindly help please

Hi,
I’M Selvakanthan.S from Chennai.
THE WORLD WORST CUSTOMER SERVICE OF AIRTEL;
AIRTEL SUCKS!!!!!!!!!!!!!!!!!!!!
I’m highly disappointed and depressed.
There is no one in India to really take care of customer.
We die for what we deserved to get.
Is there someone to fix my (Our) issues???????????????
Its High priority Escalated case…
IT’S BEEN MORE THAN 20 DAYS TO ACTIVATE MY USED PREPAID NUMBER +91- [protected].
Losing the mobile number is just not losing a number; it’s losing yourself.
I lost my patience
I lost my Money calling them
I lost my time
I lost my mind
I lost my peace
I lost my contacts
Who cares of it as I’m just an Indian…

I got a Duplicate SIM Card from SANTHOME BHARTI TOWER on 15/09/2012 as I lost my mobile on 14th of Sep.
It’s not activated yet.
I’m calling Nodal desk [protected] every day and been them at least an hour a day. They attend the phone and put me on hold for minimum of 20minutes and coming back saying that it will get activated tomorrow.
I have heard 20th tomorrow from the nodal officers Kiran, Abishek, Santhiya, Sruthi and etc..
Nobody gave me the reasons why the number was activated yet.
I don’t know whether the Airtel really worries about the customer or their own employees.
I’m Irate as I’m facing the issue. But, I don’t have any idea why are they frustrated to attend the issue.
I hope there is no management or higher authority to take care of them.
As a business management person I intend to tell AIRTEL; its not new. Each and everyday you are losing your customers. There is no customer retention.
They kept saying that its been escalated to higher level for 10 days.
Then, I called the Higher Level @ [protected]; there was no response either.
There I talked to Sangeetha and Sruthi etc..
THE ANSWER THEY TOLD ME WHAT MADE ME MORE IRATE AND DEPRESSED TO THE CORE THAT “THERE IS NO CASE FILED YET”
Please think about this from my end. I have been using this number more than three years and lost my mobile and deactivated the number by calling customer care.
They have been taking more than 20 days now just to activate a working number without any reasons.
Its still not activated.

Please guide me.. what can be done…
Please Help !!!!!!!!!!!!!!!!!!!!
Contact me @
[protected]@hotmail.com

Not recharged

AIRTEL DIGITAL TV ID [protected] IS NOT WORKING [protected]

sir our set top card against doesnot working please reslove very soon

I have recharged my mobile no. [protected] with AIRTEL UNLIMITED 3G plan for Rs. 951 on[protected].
But I didn't received any data in my account.

I called customer care they verified that yes i have recharged my account for 3G plan, and lodged a complain (ref. no. CBNRA[protected]) for that and assured me that I would receive the Plan benefits till[protected] morning 09.48AM.

On 4th October afternoon when i did't receive the Data I called Customer care they disconnected me without giving answer, and now i can't call customer care they have blocked my number.

I went to Airtel Office where I talked to Senior Customer care executive told that i can use 3G data i won't be charged for that.

Then the Head in Airtel Office checked some information and told me I haven't done any recharge and my account is not recharged.


I had recharged Customer Care Executive confirmed that i had recharged with Rs.951 on 12:26PM on[protected], and now the Head denies that i haven't recharged my account.


I want my 3G Plan benefits as soon as possible.

sir, i visit once for airtel hellotunes i search a name tune 'shine beauty parlour' there is no name found but aaisha beauty parlour name tune is found but shine beauty parlour not found please take a complient for airtel hellotunes. my number is [protected]. i just set mr.vinoth nametune now with in 6month only.

Dear Sir,

I am having postpaid connection & requested the AIRTEL customer center in Mysore to migrate to Prepaid after paying the charges of the month.28th bill generated & pay the amount. Till today they have not migrated the connection & now they are asking me to wait for one more month to generate the bill.

Kindly help on this & take necessary action against the employee.


Regards...G.Shankar

Dear sir I m holding Airtel Mobile No. [protected] for more than 10years. one fine day all of a sudden an sms crept in my cell " Thanx for choosing AIRTELL Friendz. and Rs.1.5 per day started deducting from my balance."
I m shocked as I have never subscribed or allowed airtel to such services. How Airtel can do such illegal act robing me of my money in such a way without my permission?
would you please stop it instantly and return my money deducted so far on this account un-authorizedly?
waiting for ur response.
Satya prakash sharma.

I had recharge my mobile no is [protected] on 3/10/2012 online from register airtel site.payment rs 147.00 made by credit card. Online recharge transaction has been processed successfully. transaction i.d is 122948. but i did not get any balance. this was special recharge for ISD calling pack. In this pack 60 min ISD for 15 days validity. I tried many times to contact customer care. but i did not get any positive response from airtel. Ialso made complain Please help me out from this type of cheating by airtel .complain ref. no. is CWRCH[protected].

helo, i am an airtel user,i have not subscribed for any service like games club.i tried to unsubscribe it but don't knw why its not hapening.and my balance is getting deducted..my phone number is [protected].please unsubscribe my number from this service. regards

I did a top up for my mobile through bank website.
My transaction was successful, bank account got debited and i got message from bank that "Mobile Recharge Done" but this does not get added to my
talk time amount in my mobile.
I have spoken to 4 Irresponsible Customer Support Executives and a most irresponsible Senior executive.
All have come up with the written scripts and have no solution to my problem.
They said "We do not have the option to check top ups done through banks".

Plz Deactivate THAT SERVICE ON [protected]
I have not activated AT-AIRINF but I am getting charged Rs 2 a day if you people dont deactivate it immediately I am going to take legal action

I have been subscribed to NDTV News Alert service without my confirmation. Please help me get unsubscribed as soon as possible. MY no is [protected]. Thanking you, K.Muralidhar Rao, Hyderabad.

Hi Team,

My name is Hareesh And my number is : [protected], I am using this from two years, All of sudden Airtel started doing wrong billing and i called then
several time to remove what they charged excessively(Some WAP services they are charging 350rs per month).

And i said them until they remove those charges i would not pay the bill, They have accumulated all the amount and after 3 months they stopped my services.

Now the funniest thing is that even after they disconnected my number they are charging 800rs per month as bill.

And they started calling me and harassing, Calling all my friends and family mobile numbers and asking and explaining that they will impact in my cibil rating.

All of sudden again today they are calling my friends and saying that they are from coriar services and asking for my address.

I do not understand what kind of ethics that they follow.

Can any one suggest me how to proceed from this situation.
I have all the bills.

Thanks,
Hareesh.L