| Address: Mumbai Suburban, Maharashtra |
I am a customer of Airtel digital tv customer no. [protected]. I have taken two connection of digital tv for my home, as the sale person told me that this would be beneficial to us by getting discount on other connection but haven’t told that we have to compulsory use both connection. After installation, i was surprise to know that my balance for both TV was charged even though I used only one as my other TV is not working. On talking to customer care I came to know that I will be charged of two connection, even though I recharged on only one connection. Thereafter, in the month of September I said them to split the connection so that I will pay only of that connection which I use. They confirmed me that split has been done and also generated new customer ID [protected].Further they confirmed that I will be charged of one connection only on my old ID. Again after few days when my balance eroded in short time, I called customer care and was again shocked to know that, they were still charging me double. They said your ID was not separated yet, they asked me to recharge of Rs 100 on new customer ID [protected] which was generated on my split request. After long discussion, I recharged of Rs 100 as well, so that my problem would be solved in 48 hrs as promised by senior person of customer care department. But to my shocking till present date i am charged double. From last few months, they are just misguiding me. No proper response from customer care now, as whenever I call, I get answer that our senior person is busy on other call and cant take your call now, call latter.
Name : Nitin Mehta
Contact Number : [protected]
Please help me.
Aug 13, 2020
Complaint marked as Resolved 
Airtel — Activate plan without my consent
My name is Farhanul Haque and my mobile# is [protected]. Airtel activate the cricket score plan in y mobile without my consent and they are deducting 5 rupees per day as I confirmed with their executive, I called them yestereday and they said that they have stopped the service and charges will be refunded. But I didn't receive refund into my account and moreover I got score message today also. I called Airtel again and executive said that money won't be refunded as this was getting deducted on daily basis. But, how can they activate the plan on my mobile without my consent and not refunding the deducted money as the service was not for my use and I never asked for it.Please ask them to look into this matter and refund my money asap.