| Address: Mumbai Suburban, Maharashtra |
I am a customer of Airtel digital tv customer no. [protected]. I have taken two connection of digital tv for my home, as the sale person told me that this would be beneficial to us by getting discount on other connection but haven’t told that we have to compulsory use both connection. After installation, i was surprise to know that my balance for both TV was charged even though I used only one as my other TV is not working. On talking to customer care I came to know that I will be charged of two connection, even though I recharged on only one connection. Thereafter, in the month of September I said them to split the connection so that I will pay only of that connection which I use. They confirmed me that split has been done and also generated new customer ID [protected].Further they confirmed that I will be charged of one connection only on my old ID. Again after few days when my balance eroded in short time, I called customer care and was again shocked to know that, they were still charging me double. They said your ID was not separated yet, they asked me to recharge of Rs 100 on new customer ID [protected] which was generated on my split request. After long discussion, I recharged of Rs 100 as well, so that my problem would be solved in 48 hrs as promised by senior person of customer care department. But to my shocking till present date i am charged double. From last few months, they are just misguiding me. No proper response from customer care now, as whenever I call, I get answer that our senior person is busy on other call and cant take your call now, call latter.
Name : Nitin Mehta
Contact Number : [protected]
Please help me.
Aug 13, 2020
Complaint marked as Resolved 
Airtel Live — unable to unsubscribe to bollywoodji
My airtel cell number is [protected] (prepaid)For the last two months I have been observing my balance coming down without much usage. Suddenly there was a sms from airtel telling that my subscription to Bollywoodji is renewed at the rate of Rs.5/- per day.
I tried several methods to unsubscribe but still airtel is stealing Rs. 5 from my balance. This seems to be an atrocious thing. I had sent messages to 121, 54321 and also in the web in their website and the so called service 'bollywoodji'. The reply messages from airtel says I am not subscribed to any service but I still continue to be deducted with Rs.5/- everyday.
I continue to loose Rs.5/-per day and I am not able to discontinue this stealing by airtel. I request this forum to take it up with airtel to unsubscribe my number from this unethical service (bollywoodji). Also there must be a easy way to unsubscribe from services which the customer does not want.