Airtel Complaints & Reviews

Dear Executive,

WE ARE PREMIUM CUSTOMERS OF AIRTEL SERVICES. A REQUEST WAS LODGED FOR SHIFTING OF TELEPHONES LINES FROM ONE BUILDING TO ANOTHER HAVING ACCOUNT NUMBER AS 14476614 WITH NUMBERS AS 47050228 AND 47050229 AND REQUEST NUMBER AS 22503208 LAST MONTH, FAILING WHICH HEAVY LOSSES ARE BEING INCURRED BY OUR ORGANISATION.

IT HAS BEEN MORE THAN 10 DAYS AND NO ACTION HAS BEEN TAKEN YET, EVERYTIME LAME EXCUSUES ARE GIVEN BY THE OFFICIALS. THE SERVICES ARE PATHETIC IN INDIA AND WE REQUEST THE TRAI TO TAKE SERIOUS ACTION AGAINST SUCH COMPANIES.

IT IS REQUESTED TO TAKE SERIOUS ACTION AS SOON AS POSSIBLE

REGARDS,

Today I received a call from +[protected] by Mr. Prashant Singh; executive of customer care Airtel. He was asking me about my last postpaid bill of Rs626 which I have already paid 26th of last month. I was giving him my transaction no as I have paid through net banking; but he was not agree to listen my thing and started abusing me while I am here in my office in a meeting with my co workers. After completing my meeting when I called on the same no; Ms Veda has picked up and telling me that she needs to check who is prashant singh over there and also started to telling me that do not put any complain.

Dear Sir,

I want to surrender my Post paid mobile connection with Airtel as i have been transferred to Delhi. I have requested the same 3 days ago but there is no action as yet.
Please find my details below.

Name : Amit Chourey
Number : [protected]

Request you to make it fast. Also i would like Airtel to adjust my security deposit in the bill as the billing address provided, wherein the cheque of my security deposit will arrive is of mumbai and I have already moved out of that place.

Thank you !!!

BR
Amit Chourey
[protected]

Sir,

I had given a request for cancellation of airtel number: [protected] on 3rd Feb 2012 which I have taken in the name of Palette Architects and Interiors Pvt. Ltd.
I was told that I have to pay for another seven more days, as it will take seven days to cancel the service. Next five days i got around six calls asking for the reason to cancellation.
I got bill for March 2012 and April 2012. I called your customer care on 17th April 2012 again and raised another request. My request no was 14301466.
One executive called me after that and offered me shift this connection to any of my friends and relative for free of cost. I went to Airtel relationship office and came to know that you don't accept Airtel mobile bill as address proof. so i dropped that idea and when the executive called i conveyed the same to him and request him to do the needful to cancel the service.
Still bills are getting generated and your executives are calling on a regular basis. I have to explain the whole story to them, next time another executive call and I have to repeat everything to them. This has become a nuisances now. Please do the need full and cancel this connection as soon as possible

Thanking you,

Regards,
Roshan Ravishankar

Reminder:
Please disconnect my land line no. [protected] with immediate effect .Reason: because I have switched over to airtel mobile services therefore no need of landline.Please refund my deposit as soon as possible after detecting balance due payment

Asit Kumar Sinha...

we have already requested you through e mail dated 27 September 2012.No response from your side. Today (3 Oct 2012) I have requested over phone number [protected] for disconnecting my landline no. with immediate effect.

Hi,



I have ported from BSNL to Airtel postpaid ([protected]) using mobile number portability facility (MNP).

My number was converted to Airtel postpaid on 19 Sept, 2012 and since then I am facing the problems.


My phone worked for a few days and on 22, Sept my outgoing calls are barred. I contacted on Customer Care and was told that the address verification had failed and therefore services had been stopped. I asked the reason for failed address verification but was told that system is only showing failed status.

I fail to understand the reason behind this i reached Airtel customer office ( Swagat Communication, Jodhpur ) from where i purchased the postpaid sim and submit ID proof , photo. They told me that your address verification is negative; instead no one came from airtel for address verification in my home. Then they sad ok i will resume your outgoing calls & they do it and also sad airtel boy will come to your home for address verification. i also booked online complaint for this whose no is PR[protected] which was not yet resolved..

Again after two days they stopped my outgoing calls then again i reached airtel office and sad about this then airtel boy said that the system will automatically stopped your outgoing call and then they rectify this and my outgoing calls starts working.



But again after 2 days this time outgoing as well as my incoming call was barred(mobile shows sim rejected) after this I went to the airtel office several times but they were not at all supportive and neither their customer care helpline DID anything about it. Sometimes they said your address is wrong or sometimes they said your address is out of our service area. I gives some examples of airtel postpaid users which far away (5-6km) from my home address then they said we can't help you.



I said if my home address is out of your service area then you will told me when i purchased the sim and submit the document then they said sorry sir

My cell number is in wide circulation with my clients, colleagues and friends and any change in number will have adverse professional consequences for me.

Please look into the matter urgently

My connection has not been restored despite repeated attempts with
Airtel customer care department.




Kind Regards

Poonam Ram Choudhary

[protected]

[protected]

email: [protected]@gmail.com

i took a airtel sim with number [protected] in the month of august , and it is now showing unregistered sim ,i have submitted all documents twice , now talking to the dealer he says i have no clue,the distributor is not answering calls , i have distributed the number to all my clients and without phone it is a big problem with no one adressing the problem.

Slow Airtel 3G Dongle Internet Speed ...

Myself Vipul S. B., for last two days I am getting very slow 3G internet speed (upto 90 KBPS)on My Airtel 3G Dongle No. - [protected] where as before that I was getting upto 3 MBPS (average of 1.5 MBPS) I was highly satisfied by Airtel's Service and speed. I faced the same problem on 1st July 2012 and after submitting complaint in www.consumercomplaints.in it took 13 days to solve the matter making numerous calls to airtel Customer care and their representatives. I request to Airtel to solve this problem at earliest possible time or else I have to take legal action against them.

I don't want to be harassed again and again by customer care and delay in solving complaint. As I am an IT professional and my livelihood depend upon internet work please look after this matter as soon as possible or this time I will have no option but to take legal action as well as migrating to another 3G Operator.

I hope you guys at Airtel will solve my problem soon.

Vipul S. B.
Jodhpur (Raj.)
[protected]

mera baar baar jab b mai recharge karata hu balance deduct ho jata h pata nahi kis baat ka customer care wale b kch nahi batate. pata nahi kaun kaun si services apne aap se activate kar dete h .
mera num hai.
[protected]

i request for the mobile portability from airtel to other operator,
next day,airtel operator call me and and told not to port the no for next two months and for that two months they gave me 200 local and 100 std min.,
but when the bill generated these minutes didn't compensate.
then i made call to customer care and complaint a request for this, but they told these minutes are not compensate in ur bill.
The complaint no for this request is 46033166.

airtel activated facebook 20 service on my mobile a month ago. this service is useless for me. it has been renewed 3 times and i lost total 60 rupees. i tried to deactivate service by calling 121. but reply comes "sorry, currently we are unable to see service activate on your mobile"
my number is [protected]. please airtel deactivate this service and refund me.

sir,
i want details of a number [protected].
A unknown coller always call and msg me from this num and disturb my full family. Sir pls can u help me to know the details of this number. I want to know the owner name and adress of this number.
Sir pls help me. For this i am always thankful to u.
Thank u sir

dear sir
pl. refer my c.id. no.[protected] of airtel digital tv and refer my complaints nos. 23929684,23994462 &24293823 of dtd. 20.09.12,21.09.12& 27.09.12 and the finaly reference of senior supervisor of exclation deptt. transaction i.d[protected] and transaction i.d. no. 24513789 dtd. 02.10.12 i got the assurance to get my set box set right to day by evening and i was given some tel . nos. [protected],[protected] by sms from airtel digital tv but no one attended the cal and the whole day gone and no service engineer attended my faulty setup box so far.

kindly do the needfull to penalise the airtel digital tv who is forcing me to be out of world for last 15 days and least bother to attend this setup box problem.Every time when i talk to cutomer care no. i get the answer taht your problem will be attended in next 24 hours time and every time a different person is attending the call due to which customer is facing problems and when it is requeted to talk to senior person they keep on holding on phone for more than 1/2 an hour time and no connection is made to talk.
please do acknowledge the problem of mine as it has become difficult to be out of touch of the world now.

I am not using the TEL NO 45025148 for two years but still there is call from AIRTEL for the outstanding bills. I have paid all the outstanding bills. I donot know what to do do. The Airtel customer Service says the phone has been disconnected in month of JAN 2012, but still the bills are raised again and again , month after month. pls let me know what to do.

G.K.SHANKAR
[protected]

Dear Sir,

My name is R.Madhankumar am residing at coimbatore. Am holding airtel mobile services from 2002 same number [protected], on a cug with [protected] my father and [protected] my wife(added a year back), under supersaver cug199/- plan. Airtel broadband service landline no: [protected] and Airtel digital.

Last month they have levied a one time charges ofRs.300/- in father's bill.When checked with customer service person named Shoiab of 13th September 12, said it is activation charges. As it is a long time holding number when crossed checked he said he will raise complaint for reversal of charge and asked to pay the balance and gave service no:45849279. In spite of me saying this should not reflect in my next bill which he also assured.

But again in this month previous balance of Rs.300+charge of Rs.97/- if reflecting. When checked with customer service person Mr.Satish he said on checking " Sir that call No.45849279 is closed stating the charge is because of shifting of Account no.

My question to him was
1) where is the shifting of Account number arises when this no is held for more than 10 yrs?

2) That beeing the case is it not required for the concerned department to revert back to customer check explain or take his concern and close the call?

for which he siad that is different department and he is not aware of it.

Similarly my monthly broadband/landline charges is raised without taking our concern.

Am planning to cancel all my relationship with Airtel.

Expecting a positive resolution from your end.

Thanking your

Madhankumar
[protected]

Hi,

This is regarding my call to Airtel customer care few days back regarding activation of GPRS plan on my postpaid connection. The executive shared a plan of INR 199/- - 2GB and offered me the same plan in INR 149/- to which i asked that what if i activate this plan in 2-3 days and he agreed by saying this offer is valid to me and i can call back anytime to get it activated. But when i called the customer care after 2 days to get it activated they denied of offering any such plan to me which was really shocking and when i discussed the same with oneof their senior authorities they told me that the executive offered me this plan by mistake which was totally as he was lying to me. I am really shocked with Airtel's behaviour on this as i have been their loyal customer since 4 yrs without aby delayed payment. Kindly help me in resolving this issue.

Thanks & Regards,

Harpreet Singh

HI,

I am Paramita Bhowmick,user of Airtel 3G net connection.I am using this connection for more than 5 months.It promises you to give 3G speed,but it is not worth of paying 1000/- per month.I use internet for various purposes,now I can hardly do anything.Last month on 26th september I paid the bill,&hoped to see a improved network connection,but when I clicked on usage 2 days later,it was showing ''Your approximate 3G Data usage as on 28/09/2012 is 6144 MB''. it is totally ridiculous. It is getting worsre day by day.I tried to attach some screen shots of the network speed,but the network is too slow to be attached.What kind of service is this?& Customer cares are just good for nothing.
My Airtel dongle number is : [protected].
My email ID is : paro.[protected]@gmail.com
Hope to get a feedback from you soon.

Thanks

Dear Sir,
I am working in Indian Railways Organisation at Bhusawal in Central Railway. and sim/mob. number [protected] is provided me by Railways as CUG. There are the two value added services i.e. 1. DESI TASHAN & 2.SUB CONTEST, have been started since long by Airtel; which were never requested to activate. Sincere Efforts were made by me and Competent Authority of Railways, but it is very regret to state that till date the said value added serveries have not been stooped and nor the amount is refunded in respect to sim/mob.number- [protected].
Sir you are once again requested to stop the value added services and refund the amount recovered against the same services.

Sir, I am also using the another sim/mob. number --[protected] of Air Tel; which is also forcely active by value added services i.e. CONTEST PACK, for which I was never requested to activate. I hereby request u to stop the Value Added Services and refund the amount recovered against sim/mob. numbers i.e. 1] [protected]. & 2] [protected]. and never restart in future. (email address-sanjayingale.412.[protected]@gmail.com)

THIS IS TO INFORM YOU THAT THE CONNECTION WAS GIVEN ON[protected] AND YOUR SERVICES ARE NOT GOOD IN EVERY ACCEPT MORE OVER YOUR BILLING IS SO HIGH WHY YOU ARE CHARGED RS. 747.13 REASONS NOT UNDERSTAND YOU HAVE TAKEN FOR CONNECTION 16 DAYS IS IT CORRECT

Respected Sir,
I Purchase 3G Connection On 14.9.2012 Dangal No.[protected] There is no Network at Barasat, kolkata 700129. I complned on 22.9.2012 Doct.No. 175100 & on28.9.2012 Complned Doct.no.[protected] in airtel office ,Parkstreet Kolkata.But no acction taken by Airtel Ltd. I want Storng 3G Network at barasat By airtel as soon as possible. Thanking you . Chandi Kabasi, Eastudayrajpore,Via.Madhyamgram,Barasat,Kolkata 700129. phone.[protected] / [protected]