Airtel Complaints & Reviews

I had applied for airtel broadband connect and within a few hours, the sales person took Rs. 500 (contact no : [protected]) on Aug 11th and told be the connection would get installed within 2 days. I kept on calling this person for more than 2 weeks but failed to get any reason for not getting the connection installed. Finally the installation team came on Aug 23rd. Again a new surprise, they were offering me an old modem and charging complete amount. I refused and told them that I need a brand new equipment if I am paying for a new one. I again kept on calling to know the status. The new person finally came and did some installation testing. At the very initial stage when I was offering Rs. 500/- to the sales person, I had asked for 1 bill for installation for my accounts purpose that could include everything installation, modem etc. Not once but a dozen times the sales person confirmed that it would not be an issue, the installation person would provide you that. But when I asked the installation person for it, he refused. I kept on calling multiple sales people who had committed but they said they can't help now.

Frustrated with the entire process, I immediately decided not to go with the installation and not to take the connection. I asked the installation person immediately to take his entire stuff. I called up sales person [protected] & [protected] (other person involved) and told them that I am not allowing the installation person to activate my connection as I am not getting the bill as
committed. They both assured not an issue and they would provide me a refund of Rs. 500/- by Aug 27th positively. It has been around a month now and have been calling these guys but they don't respond. Even if they respond, they use foul
language.

Another shock came to me on Sep 1st, when I received a bill for no.[protected], showing that the connection is already running. I would like to ask Airtel on what basis has the connection being charged and activated. Have they checked
their records that the connection was ever installed at my place ? Or it has been ever used ? I still have the installation acknowledgement that I never signed and handed over to Airtel person. Do they have a copy of it that confirms installation ?

Airtel slip clearly says "Once the report is signed, billing shall commence from the date of this report"

Also "Please sign the report only if you are satisfied with the installation"

Show me the original signed copy. How can the connection get activated if you dont have the original signed copy of this ?

This is the height of harassment that a customer can get. All due to your incompetent sales person who never committed right and over smart installation team that started the bill without even checking that the connection was installed.

I simple want to get a complete refund on my amount Rs. 500/- and I am not interested in any service from Airtel and my billing is on for a connection that doesn't exist

sir since 2 days i am getting a froud calls from[protected] and[protected] and telling me that i have won 25 lakhs in airtel sim lucky draw in dubai and shortlisted between 1 lakh 35 thousands people.i concerned to customer care they told me its froud.my mob no ios [protected].pls guide me.what to do and how can stop this type of froud cases.

Respected Sir/Madam,
I was recharge a airtel mobile no. [protected] by SBI online banking and all the details are filled correctly on www.airtel.in and recharge price is rs.151 . The plan of rs.151 is for 2G 500MB & 3G 500MB but the recharge is not completed and my bank balance is cut by airtel of rs.151 .Please Help me I am a 12th Class Student . You can call me on [protected]

Sir,
I have recharged for net Rs 98(2 GB) with free surfing, but very first time 50 Rs is detected from my account while i didn't down load any thing,kindly guide why this happened
Umesh Mehra

Dear sir,
I enquired from airtel office and came to know that my services are stopped due to third party use of my phone.It is very surprising that if SIM is taken in the name of my wife and if there is call from your office and phone is attended by another family member then how you can say that it is third party use.it means that only one person will attend phone even in case of emergency.you are also not providing the proof of name whether it is correctly recorded in your record or not.My SIM card is pre paid so not getting any bill so i am not able to see the correct name and address.
It has been told that even if phone is not lifted then they will also stop the services in the name of verification.It is totally wrong because we are getting plenty useless calls from airtel and it is not necessary that i must attend all calls.I also don't know whether call is from airtel or fraud.
It is my humble request to send a written letter or through email for verification before taking any action.I have to go to your office only to discuss problem as you are not resolving problems on phone or through mail. It is one kind of harassment to customer as there is wastage of time as well as money.I have to apply again as informed by your executive even there is no mistake from my side.I am interested in your SIM as i am getting the same number otherwise not happy with services.Kindly tell me the name of the SIM holder as per your record to verify the same.Pl reply immediately and improve the services otherwise customer will switch over to others.Rest is up to you.

I was using airtel prepaid no. [protected] since 2008. Since January 2012 I didn't use this number &it was deactivated. I called customer support([protected]) in the last week of July 2012 & I was told that my no is not yet assigned to anybody and will be activated within 24hours. I was told the balance is zero.When my number didnt get activated even ater a week, I called the customer support again on 23/08/2012.I was told to recharge my mobile to get it activated. I did recharge my mobile with Rs.50/-. But still my no was not activated. Again I called support and I was told recharge was not successful and i need to recharge with Rs 31 to get it activated. i did it but no luck. Again I called cust support ,I was told the balance is now Rs. 24 and I need to recharge with Rs31 followed by Rs.2 to activate it. I did it. but still No didnt get activated. Again i called cust support. It was told me that I dint do recharge of Rs.2 immediately after rs31., it didnt get activated. So next day I did the same way. But still my No didn't get activated. I kept on following with cust support till today. But no proper solution from them and I was in vein. I tried calling my own number from a different airtel number and for my shock!!! somebody answered the call. Upon asking the person said that this No. got assigned tom a month ago. I called customer support & they said it cannot be reassigned to me. But what about the money I recharged??? The supervisor told me that, if I give any airtel prepaid No. they will refund my amount by recharging that No. I gave [protected]. And they kept me on hold and call got dropped. Since last 5 hours I called customer support several times & each time either they kept my call on hold or told will transfer to concerned person and thy kept on disconnecting the call. After struggling for 5hours, I could talk to one supervisor and he said that we cannot give you refund. Now, who is responsible for all the humiliation I am going through since last 2 months? What about the valuable time I spent talking to customer support ????
Why was wrong information given to me??? Why did they ask me to recharge it when it is assigned to other person??? Why was I told that the number will be activated for me in the call itself ?? Why did the cheat me???? Who is going to give me back the compensation for my valuable time that I spent talking to customer support which did not yield anything?? I need justice... I request the concerned person to take necessary action against Airtel for this mess and do the needful. And make sure that this kind of humiliation is not done to any other customer like me.

Dear Sir,
I am using airtel postpaid service. My number is [protected]. I get a
new android cell phone on 3rd of September 2012. On 6th of September I
received a sms that I am getting free 133 MB of internet service for
free. On 7th of September I get sms that I have already used 97MB of
data service and on 8th 170MB. I called to customer care about this
and they have told me that I am getting 500MB of internet service for
free till 4th of October. so I deactivated that internet service for a
while that whenever I'll be in need I will use it. But Now they said
that I am getting charged for this and I have to pay 1600 Rs for this
so called FREE SERVICE.
I am feeling cheated. I never expect this thing happening in airtel
services. I was having complete trust in your company but now I feel
like a fool who get tricked.

Hi,

This is regarding Reebok wrist watch issue 1 month ago I had booked online airtel digital TV connection through airtel website, While booking online it was told that i will get Reebok watch worth Rs2500/- if i book it online.

I paid 1790 Rs through debit card, as per procedures it is installed on my billing address, but i so far i didnt received Reebok watch worth Rs2500/-

I have raised so many complaints at airtel.they given false assurances, I got the call from sales team, said it will be delivered on my address within 1 week, when I asked about POD status or courier agency name they disconnect my call.

Please find below details, and take necessary action.
Please find the below details,

Customer ID :-[protected]
Order Number :- 2430087
Pack Name :- Mega 1 M Website July 12 (Upfront ) NRC 1790/-
Transaction ID :[protected]

Billing Address
Kishor D Endait,
Plot 16, Shivrai Nagar, Wadi bhokar road,
Deopur Dhule,
Near Gajanan Baba Temple.
Pin 424011

Regards,
Kishor Endait
[protected]@gmail.com
Mob number :-[protected]
Alternate number :- [protected]

Dear Sir,

My family has been suffering from the last several time from tower radiation.Approximately 1000 of the houses around the tower.We go there every 8 hours light in our village Gandhli and equipped in tower janretor it because most people are very disturbed by noise.Tower's very near our home and we did not even signature tower to build on the form, however, have been erected here tower.Last many times from many of our family members suffer from the disease, so we ask that we move away from here, this tower.If this is not tower moved away, we'll take measures steps against the company.We radiation and noise from the tower very annoyed with him for so you accept our request and move this tower in safe place as soon as possible. I hope you will take right decision for my request.kindly replay my request.


Thanks & Regards
Sunil Kotwal

sir i want to get of last month call detail records of my mob.no.[protected]

Sir,
I have Airtel mobile services they are deducting my balance again and again kindly help me I am feeling mentally harass with this type of deductions,Airtel Company persons are also not providing any assistance regarding this issue.
Sincerely
Shivani Bajpai


[protected]

hello sir /madam gud afternoon its me sumit from jalandhar my contactnum is [protected] i am here to complaint about my internet i am taking service of internet nd i pay 399 per month for my internet but they dnt provide me speed they are using unmannered language kindly resolve my complaint thanks

My ID is [protected] and My Mobile number is [protected]. I recharged for Rs 510 and my balance accound is Rs 576.26 p . Now my all the channels blocked and I Ki ndly request you to immedietly resume all the channels as early as posible.

M-[protected]


I want to register a complaint against airtel that i got large amount of bill Rs 429 and when i called airtel customer support, they told me that we have changed your plan and free msgs are not allowed on other numbers and you can send msgs to airtel only. Its a pwd plan. And without any information given to me, how can they change the plan. When i talked to tham, they said that they sent me a sms regarding change of plan but i have not recieved a single msg from airtel. I have more connections running under same address and same
But on all the numbers, i had not recieved any msg.
I just want to say that either airtel should waive off the extra charges made by tham without informing me or i will not pay the bill and will disconnect all the numbers.

sir,
my balance is deducted by rupees 15 on[protected] without any information.when i contact to customer care they did not give satisfactory answers.this happend to me several times so plz consider my request & return my balance.

regards:-
amol walke ([protected])

Sir, Today I saw a message in my mobile that read 'you have been charged rs.60 for hello tunes for 90days'. I have no idea about the hellotunes and i didn't subscribe for it ever. There was a number at the end of message which said if you want to unsubscribe, dial to this number. I dialled and unsubscribed from that useless service. Then, i called customer care executives, which turned out be a waste of time, money and energy. He was charging me for talking to him and for 90% of our call duration, he used to keep me on hold and even then he used to come out with useless information from the system. In simple words, he didn't even know that what to do for my complaint. I want the refund of my 60INR, as soon as possible or else i might have to use other ways.
My mobile number- [protected].
Looking for a quick and positive response.

Ashok Purohit

Hi sir,

I have activated internet daily pack on 15 sept ( 50 mb in 5 rs), still i was incorrecty charged for net browsing.i was charged 6 rs extra. Please look in to this matter.

Thanks
satyendra
[protected]

Dear Sir/Ma'am,

My name is BANKE VIHARI, i'm a postpaid service user of Airtel (Bharti Airtel),my con no. is [protected], before 2 month ago my bill plan was 111 monthly,
but from month of september this will be changed without any pre-information to me.
Company is not sending any intimation or confirmation massage on my no.
I want, the previous bill plan is activate on my no.

Dear Sir/Madam,

I am a IT professional (male) residing in Chennai. Recently my family members is receiving calls from an unknown numbers and vulgar messages in they mobile.

The Airtel number on which I'm making this complaint is [protected].
please help me

Sir, I have a Mumbai sim card from Airtel (no. [protected]). On 13the September I lost my Samsung Duos mobile withe theis sim card no. This is a Mumbai sim card no. I am a resident of Mumbai theough now I work in Noida but travel to Mumbai very often bothe for work and personal stay ans hence I have retained my Mumbai number. I tried to get theis sim card blocked by calling thee Airtel contact centre ([protected]). I must have made atleast 4 calls as theey keep you on hold and never come back to you. Lastly I spoke to one Firoze Bhosale (maybe a false name) who refused to block my sim card. He kept asking me when I had made thee last recharge and what was thee validity of thee recharge. How can I tell him when I made thee recharge & its validity as theis information is available on thee phone instrument theat I lost. I told theem to ask me for some otheer verification like date of birthe, address, alternate telephone number etc. I even went to thee nearest police station at Sector 58 Noida today i.e.[protected]because theey are not blocking thee sim) and made an FIR for thee lost sim which I theen took to thee Airtel Relationship Centre at Shopprix Mall, Sector -51 Noida. The relationship people refused to take my complaint and block thee sim saying theat theey don't have thee Mumbai database available withe theem. I even checked withe theem if i can visit theeir Head Office in Delhi or Noida and request for blocking theis phone. Is theis thee kind of service theat a huge telecom service provider provides? I even said theat what if a criminal or terrorist uses my number as it is a stolen unblocked number for illegal and dangerous activities, would theat be ok withe you? I want theis matter taken up very seriously as it could be a danger to people and to our country.