| Address: Gurgaon, Haryana |
Dear Sir/Ma'am
I had applied for a broadband connection on 23rd September 2012 and till date no one has come to my place for installing the broadband. I have already submitted the documents and paid the setup fees and Wifi Modem device charges (Rs 500 installation and Rs. 1647 wifi modem device) to Airtel.
A person named Jaisingh (+91-[protected]) and Dev Bhardwaj (+91-[protected]), one of the distributors from Airtel approached me on 23rd Sept. and collected all the documents and setup fees from me and told that the connection will be installed with in 5 working days. Till date no one has come to install the connection.
I spoke to Airtel customer care executives and they informed that my area is not feasible for a Wifi connection. The person who approached me for collecting the documents was not even aware of whether my area is feasible or not for a broadband connection. The distributor even told me that I can opt for any of the Wifi plans (2Mbps, 4Mbps or 8Mbps) However, as per his saying I opted for 2Mbps plan for 15GB data (Rs. 1099 per month) and submitted the documents and amount to him.
The next day, a person from Beetel (your partner for providing Wifi modem devices) came to my house and gave me Beetel Wifi modem and charged Rs. 1647/-
On 3rd October, I received a call from Airtel customer care from Chennai. They informed me that my area (Sector 10 A, Gurgaon) is feasible for the broadband and their executive will give me a call after 24 hours. On 4th October, when I did not received any call from Airtel, I called up their customer care again. This time also they told me that the area is feasible for broadband and I will receive a call from their executive on 5th October. Today also I did not receive any call from them. I contacted Airtel customer care again and came to know that the area is not feasible for the broadband connection.
Airtel has cheated me and charged a total amount of Rs 2147/- (Rs. 500 and Rs. 1647). I also asked for a refund from your customer care executives and they informed that I will get a refund after 20 days and that too via cheque only for Rs. 500 and not for Rs. 1647.
Kindly help me out.
Deepak Gakhar
deepak.[protected]@gmail.com
Sector 10 A, Gurgaon, Haryana
Aug 13, 2020
Complaint marked as Resolved 
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This is to inform you that your concern listed on 06 Oct. 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence
We assure you that we are committed to resolving the issue to your satisfaction
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
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