Airtel Complaints & Reviews

COMPLIANT NUM ON AIRTEL Qrc113101211101511433685

ON 10-10-12 I RESUBMITTED MY PROOF
APPLICATION NO 4323916 AT AIRTEL SHOWROOM ,
BALA TRIPURA SUNURDHARI TEMPLE
SURYA RAO PETA
KAKINADA MAIN ROAD

SIR I ALREADY RE SUBMITTED ID PROOF AND PASSPORT SIZE PHOTO
I HAVE SUBMITED TWICE FOR MERE ONE AIRTEL SIM
MY NUM [protected]

Sir,
I am writing this letter with deep regret that inspite of being regular customer of Airtel, I never got a proper response from the customer care team or nodal officers or the appellate desk even.I don’t know if this mail wil be read or discarded…but I am giving a try ..at least Indian consumer forum may be concerned about its customers.

About 2 months back on[protected]. I lost my handset with Airtel SIM number [protected]. Immidietely I called up the customer care and requested for deactivation of the SIM.I had clearly told the executive that I would not be using the same number in future and asked him to cancel all related info immidietely.

I got a confirmation after 48 hours that same has been done. After this, I got a bill for period dated[protected] to[protected].So I paid the outstanding amount and verified with the customer care that this was my last bill for this number.

But soon after, I got another bill for the period of[protected] to[protected] .I immidietely called up the customer care, and asked why I got the bill if the number was cancelled on 1-8-2012?? I got no response. So I sent a mail to [protected]@airtel.in....but no response….I called the nodal officer desk number ….no response….ditto with appellate desk…the IVR said complaint cant be taken since number was already cancelled.

So I registered a new complaint on[protected] that inspite of number being cancelled 2 months ago, I m getting a bill with outstanding amount.But till now I dint get a favourable response….instead, I got an SMS threating me that if I don’t pay the amount , I will be sued in court.

Moreover the nodal officer desk is saying they dint get any complaint for cancellation of SIM before. If you check the records , the number was deactivated right from 1-8-2012.So how can they charge me the rent for the period [protected] to[protected] i.e., 2 months after the cancellation of SIM?

The only reason was that the cancellation procedure took 30 days after the request was taken….now that is the fault of the technical/provisioning team….not the customer right?
The customer’s duty is to inform about lost SIM and request to cancel the number.Thereafter the customer care team has to keep records and see to it that customer is satisfied with the resolution.Instead nodal officers are even denying that they got a request for deactivation…then how come the number is not is service from 1-8-2012??

And even the manager of the customer care team are speaking so rudely with a lady customer…that I should be suing Airtel and not the other way round….!!!!

In case this mail is reaching some responsible person, who has some concern about the customer, then please look into the matter and help a grieved customer.Kindly don’t charge rent for SIM , even after the customer lost it 2 months ago…please don’t cheat customers …!

In today’s tough market , the only USP for a telecom company is the customer satisfaction and good will it gathers….

I have completely lost faith in Airtel customer service …and hoping that at least the top management can resolve the issue and wont force the customers to approach consumer court for every grievance…..!!

Sir,
My name is Abhimanyu Yadav i have a airtel haryana sim its no. is [protected].I want to recharge for internet, so i call on customer care 121 for recharge plan amt. detial. They tell me RS 149/- recharge for 2 GB internet ( Date & time :[protected], 07:00 PM ). So I recharge RS 149/- but i this recharge is wrong this recharge note give me 2 GB data. I get 1500 minutes local airtel to airtel, but i was not recharge for minutes. I do not use that minutes. I call 121 and 198 to complain about why they tell me 149/- recharge for 2 GB internet but they can not register my complain.They put my call on hold and disconnect .Now abort my 121 or198 calling. So please help me.
My contect no is : [protected], [protected]

Hello,

I have not opted for GAMES MANIA_5 subscription but every day Rs10 is being
deducted from my Mobile Prepaid account since Friday 12th Oct 2012.

In the past I faced a similar issue and had requested Airtel to discontinue the deduction and
reimburse the amount back, which was done on 1st Sept 2012 but almost after 1.5 months it has
restarted.

I request to please discontinue the deduction and reimburse the amount back to my prepaid account
at the earliest and to ensure that this does not REPEATS.

My Mobile number is [protected].

Regards

Manish

I am using Airtel Broadband with Landline for last 1.6 Yrs now in Mumbai, and also have 4 other Airtel Postpaid Mobile/Broadband connections in my family.

For last 2 & half months my landline was not working, for which i had called customer care department twice in Aug for complaint, but due to their system not working at that time my complaint was not taken then. I had requested the customer sup
port executive to plz update the complaint once their system is up for which they replied they will do it.

I called them again on 12th Sept 2012 asking them for the status of fixing the issue, for which their executive replied that they don't have such complaint in their system & they will take the complaint then & surprisingly i got the message with the complaint no. on 12th Sept 2012. I did a lot of follow up with their customer support team as well as with the escalation managers Jasbeer Kaur & Sushil Kumar for fixing this issue ASAP.

Now today i.e. 12th Oct 2012, my landline as well as my internet connection is fixed & their technician also came and checked, but surprisingly again a new issue arise i.e. the internet data limit as per the technician who came to check said its over & the speed is switched to 256Kbps. I really don't understand when the connection got fixed today then how come the internet data limit got over. I am using a 2MBPS line with 5 GB data limit.

All these months i have been paying the rent inspite of my connection not working. This month i did not pay the rent as i got bugged cauz the connection wuz not working for last 2 & half months now. Today when i called their customer care department & spoke to their escalation manager Mr. Sushil Kumar for waiving of the 2 & half month rent as it wuz not working, Mr Sushil replied that he can only give me waiver from 12th Sept & not before that as their is no complaint registered for the same before that inspite of me calling twice & their systems were down or slow.

This is very disappointing. I will make sure that I will post this on every social network and let others know about the airtel service. I am using Airtel connections (have 4 Connections) for last 15 years now, & this is the kind of response i get from them.

My Complaint nos. are
[protected] Connection not working
[protected] For internet usage when the connection was down

update on 15th Oct 2012 - Got call from Mr. Rahul again - he has again taken down my complaint for the waiver & gave me a new complaint no.23397090.... expected resolution date & revert from them will be by 19th Oct 2012...lets c

19th Oct 2012 - i have called the airtel customer care again today to find out the resolution for the complaint no. 23397090 & to my surprise they have closed the complaint w/o even giving the resolution for the same... this is wiered.... wat should i call this Airtel now...they are fraud & cheating their customers

No resolution till date.... i am posting this on all the social sites today.....request all people who are fed up from airtel to help me spread this to everyone whoz using airtel

hello sir,
due to no availablity of airtel landline near my resident i didnt get the connection done.... one airtel chap who came for connecting has taken Rs 500 from me,which he has forwarded it to airtel.. He told me that in 1 month i will get it back but 3month passed i didnt get rip off....
my cef no.a0007388
sir kindly rip off it soon.........
thank you!

Balance Problem Airtel Mobile
Balance Problem
Hello Sir
Mera Naam- Bachharaj Sharma
Mob Num +91 [protected]
Pimple Saudagar
Pune 411027

Subject:- So Kindly Return My Rs.163/-

Sir Main Pichle 3Years Se Airtel Mobile User Hoon,

Date[protected] Ko Maine Bal-Check kiya Too Almost 180.00 Tha Lekin jab Date
[protected] Dekha Too Rs 76.32 Ho Gaya. Kyu?
Maine iss Bare Main 18/10/2012 ko hi Customer Care se baat ki, aur apni Complent No CBDCC[protected] darj ki.to pata chala ki mera Internet charj Rs.98.00 jo 29/10/2012 ko katna tha Wo 18/10/2012 ko hi 10 Din pahle kat liya kyo?
Aaj 19/10/2012 ko aur Rs.65.00 kat Liye? '' Audio downloading Charj '' jo mene kiya hi nahi.
Customer Care ko Phon Bhi Jaldi Nahi Lagta Hai. " Keval Tep Chalu Rhta Hai ''
shriman is tarah mere account se 2 baar Rs. 98.00 + 65.00 = kul Rs. 163.00 mere wapis kiya jaye. yahi nivedan.

So Kindly Return My Rs.163/-

Ur Regard
Bachharaj Sharma
Sai Platinum
Pimple Saudagar,
Pune-411027 Maharashtra
Mo. [protected]

=============================================

Balance Problem Airtel Mobile
Balance Problem
Hello Sir
Mera Naam- Bachharaj Sharma
Mob Num +91 [protected]
Pimple Saudagar
Pune 411027

Subject:- So Kindly Return My Rs.163/-

सर मैं पिछले 3 साल से एयरटेल मोबाइल यूजर हूँ,

Date[protected] को मैंने बेलेंस चेक किया तो ऑलमोस्ट 180.00 था लेकिन जब Date[protected] देखा तो Rs 76.32 हो गया क्यों?
मैंने इस बारे मैं 18/10/2012 को ही कस्टमर केयर से बात की, और अपनी कम्पलेंट न. CBDCC[protected] दर्ज की तो पता चला की मेरा इन्टरनेट चार्ज Rs.98.00 जो 29/10/2012 को काटना था वो 18/10/2012 को ही 10 दिन पहले काट लिया क्यों?
आज 19/10/2012 को और Rs.65.00 काट लिए? '' ऑडियो डाउनलोडिंग चार्ज '' जो मेने किया ही नहीं.
कस्टमर केयर को फोन भी नहीं लगता है. " केवल टेप चालू है '' क्या करें ?
श्रीमानजी इस तरह मेरे अकाउंट से 2 बार Rs. 98.00 + 65.00 = कुल Rs. 163.00 कम हो गए है. मेरे पेसे वापिस किया जाये. यही निवेदन.

सो काइंडली रेटूर्ण माय रुपय .163/-

फार्म-
बच्छराज शर्मा चोटिया
साईं प्लेटिनम
पिम्पले सौदागर,
पुणे-411027
महाराष्ट्र
[protected]

I have not subscribed f GAMES MANIA-5. Everyday SMS keepcoming. As per my September 2012 AIRTEL BILL an amount of Rs270/- charged for SMS of games-mania (on Sep 16 Rs99/- charged as game-mania club 30). My mobile is a corporate mobile. Deactive this game immediately. My mobile No [protected]

Hi,

My Airtel Broadband connection was suspended due to non payment of bill for about a month. I had a bill of around 3000 INR. I received a call from Airtel asking me to make a payment. After a long hard discussion they offered me 1000 INR waiver and asked me to make a payment of rest of the amount. They sent a representative the same day and collected the balance amount from my place.

The next month when i checked my Airtel bill, I found that I did not get any waivers and 1000 INR was reflecting as previous balance. I called the Airtel Customer Care to find out why this was not waived off. They informed me that there was no request for any such waiver raised.

Can anything be done regarding this? The problem is that I dont have any proof of that call. Is there a way I can challenge this?

Regards,
Gagan

I contacted airtel for broadband with request no BR849112 first they said its not available in my area and I said that to the confirmation call(from something 044*******) and after one day the guy who I talked first calls me and said it is available in that area and he came to my house A-54 khanpur and fill up the form(CAF no. 3172436) and took 1000rs(500installation+500service charges) and said will install in 3 days and now this is 7th day and he is not even attending my call now please tell me what to do i cant even take another connection now cause my 1000rs is stuck with Airtel and I dont think they will refund it so have to go with Airtel, never expected something like that with the so called best customer care company, Please suggest me something what to do in this case the airtel guy was Rajesh([protected])
Thank You.

Hi Sir/Madam,

I am Karthik Prakash mobile no:[protected], issue is regarding dealy in bill payment, payment made on 06/10/2012 Rs.1000 through online issue is amount is debited from bank account but still is not credited to airtel account it is almost 10days and also i am getting an threat messages on mobile say if i am not making on time connection will be cancelled and legal notification will sent itseems, I have raised many complete in Airtel also mail sent to nodal officer regarding the issue but they are not responding on the same, as there was no other option requested on this, hence request to do needful on the same, and please find the attachment for the bank statement for the proof which i made the payment for Rs.1000.
I think I'll get resolution on the same issue.

Regards,
Karthik Prakash
[protected]

Sir,
I had done MNP from idea to airtel back some days.My mb. sim does not working since 16/10/2012.In this regard i have done all formalities for issueance of paper Id had been submitted to the retailer,But till today it does not start my mb. sim ,So it is requested to you kindly take proper action.
Name:-RAFI AZAM
mb. no.-[protected],
Alternate no-[protected]

Hi,
I am Nilesh Sonawane. I have an Airtel prepaid sim card no. [protected]. I want to complaint that since last one month my sim card service has been terminated without informing me. I don't know why this service has been terminated.
So I am requesting you to restart my sim card service immediately.

Hi,
I'm Vinoth from Coimbatore and my AIRTEL mobile number is [protected]. I have submitted Identity proof & Address proof when i got this number registered, March 2012.

After 7 months, they called me and said to submit my documents again or else they would disconnect the service. I really don't know why the verification happening after a long time!!!

I had submitted the documents in Airtel office and my resubmission Application No. is 20693357 on 11the Oct 2012.

Eventhen i'm getting message says "As per government directive, we are withdrawing service for this number due to unsuccessful verification". When i checked with 121,they are saying to resubmit the documents.

How many times i need to go airtel office to re-submit the documents again and again !

Its frustating and really a mental torture, and i want to know to whom i can escalate for reason and to stop this!

Dear Sir,
Bill received after activating 3G service(Video Calling).I am using gprs on airtelgprs.com.
Although u had deactivated gprs Plan and given bill me as per 3G using DATA.
This is froud from AIRTEL.
Request for activate my CUG GPRS plan, and rebate me all amount claimed as per 3G data.
I am agree for pay bill of video calling.
Aspecting earlier solutions .
Regards,
M.D.Trivedi.
[protected]

to the airtel mobail pre paid service provider rep.mr.vinay tripathi call me bia mob. no.[protected].
to my mob.no.[protected],offer me that you have paid rupee.555/-in mob no.[protected],than we have
re paid in your winning mo. no.[protected] sum rupee-5,555/-net with in 24hour.

as per direction we have enter sum ammt.as per rupee-555/-in taling mo.no.[protected] by
trans.id.no.[protected] at 10:54:16 AM on dt.16/10/2012.

but they have no reply till dt. as per above they are cheated me sum rupee 555/-bia faq offer,can you help me.

Dear sir,

This complaint is for Airtel regarding wrong information given to the customer by the customer care officer.

I am 4+ years postpaid customer of Airtel. Recently I activated blackberry 2g (Rs.599 pm) plan on my handset, then after few days I called customer care and instructed him to close the blackberry 2g plan and activate a 3g plan (Rs. 450 pm). The customer care officer confirmed me that the 2g is stopped and 3g is started. But the bill I got includes price of both 2g and 3g services. Then I send my query to customer care regarding it and they told me that both 2g and 3g service is started on your handset and they also told me that you can only access 3g services when you continue enabling both 2g (Rs. 599) and 3g (Rs. 450). However the previous customer care offier has provided a wrong information to me that you have to only pay for 3g. So I am in loss of Rs. 1198 because of the wrong information provided by Airtel.

The customer care is not providing me any resolution regarding bill. I have requested for closing my account at Airtel.

Arshad Siddiqui
Airtel number: [protected]

I was having airtel broadband connection. But due to irregularities in billing & fake offer from airtel I have ask to disconnect but even after so many request they have not disconnect the connection & sending huge bills & now asking for payment.
my Name- Atul
[protected]@gmail.com

Applied for a broad band connection during the Month August 2012 by paying Rs. 1750/- in advance. Connection not installed no instruments provided with the plea that Rs. 1200/- is pending since 2011 hence pay Rs. 1200/- and we will go for new connection.
Facts: During the year 2010-11 I was using broad band connection of Airtel. Service line was hanging and got damaged daily. I complaint regularly to the Airtel. They make temporary arragements any finally this service line damaged permanently for a period of three month. System generated bill they never forget to send overlooking regular complaints by me.
During the month Feb'2011 Airtel negotiated with me that you deposit Rs. 1200/- as one time settlement, though you have not enjoyed the internet services due to damaged line, we have also checked zero usages on your number. I received repeated calls and finally I agreed to pay Rs. 1200/- in the form of donation to Airtel. Airtel sent their representative for collection of amount mutually agreed as one time settlement with the condition that within 24 hours your internet connection will be OK.
I paid Rs. 1200/- vide receipt no. 5487468 dated 08.02.2011 against phone no.[protected] and account no. 15739866.
After a lapse of 48 hours instead of reinstating services they ask for Rs. 64/- more balance. I told them that as per telephonic negotiations I have already given Rs. 1200/- to your representative, how this 64/- remained again. I refused to pay by saying that you give me in writing instead of telephonic conversation. They disconnect the phone by saying that you will never get the services.
What should I do in these circumstances
Yog Raj

My airtel prepaid number [protected] has became out of service. I was out of station for 2 months and now i find my sim to be out of service. It has lifetime validity and without any notification how can airtel stop my number. I just want it to be activated asap.