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Airtel Complaints & Reviews

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Updated: Sep 19, 2026

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Address: Udupi, Karnataka

i am bharath shetty.. my cell phone number is [protected]... i have been using airtel service for past 4 years... on 21st of October i was charged 45 rupees for some value added service (which i had not activated at all.) when i called up customer care the c.c executive didn't respond to me properly or suggest anything to stop such services... but again on 25th of october (today) i was again charged with 99 rupees for the same issue... when i called up customer care the executive again didn't respond to me and told she would transfer my call to supervisor.. after few minutes she told me that the supervisor is unavailable and i should call after few minutes.. she mentioned her name to be priyanka... but after a few minutes when i got a customer feed back message her name was supposed to be meghana... and the other annoying thing was that i couldnt call customer care again... my number was diverted... this is a fraud....

Aug 13, 2020

Complaint marked as Resolved

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A

Amit

from Mumbai, Maharashtra

Hello Sir,

i have airtel prepaid connection (Friends scheme), but i am not able break from group which i had created 6 month before.i asked cusomer care more than ten times but everytime they are giving reply as yes u will break within 1 hour, u wil break within 24 hour, u wil break within 2 days... but today is tenth day but still i am facing the same problem . please do the needful

M

MAHADEVBHAI SHIVJIBHAI CHIHKAL

from Okha, Gujarat

please send my puk and pin no. of mob.no . [protected] and sin num.[protected] h2
please send urgent on my mail id.

N

Nitin Sharma

from Gurgaon, Haryana

Jul 26, 2011

Hi,

I am very disappointed with airtel Borband services I requested to shift my connection on 7th July airtel customer support told me it takes around 20 days in a very rude manner so I decide to cancel my connection but on 8th July I got a call from retention department and they told me there is some upgrade issue so 20 days they require to shift the connection, I agree with them and in this period I paid rent for two house because you told me, you need 20 days but then after when I contact back on 23 rd to know the status they told me again for 22 days which is very very bad thing when I told him my actual situation they told me to do it on urgent basis but when I contact today they told me there is no progress regarding this even my application is not forward yet, that is embersing me a lot that's why I decide to withdraw my connection and now I am planning to post this concern with all of my friends in Facebook and linkedin , skypee and any social media I pay around 13000 thousand rs on your wrong commitment.

My name is

Nitin Sharma
House no 254 sector 9
Gurgaon
My airtel no is - [protected]
Account Number 16011378 airtel Number [protected]_dsl

My contact no is [protected]

Sorry to say airtel lost ... Hope you understand

Regards,

Nitin sharma

G

Goldengal

from Bengaluru, Karnataka

Feb 3, 2012

I had complained regarding the games being charged every day without me using it, for 2 weeks. I spoke with 7-8 agents of Airtel regarding the same. They told the games will be deactivated and the amount will be reimbursed. But the messages keep coming informing about the charges (twice daily). I called Airtel again, Poongodi(agent) refused to transfer the call to her Chaitra (supervisor) for further talking. This service sucks like hell.....

Airtel Customer Care

from Mumbai, Maharashtra

Oct 26, 2012

Verified Support

Namaste Mr.Shetty,

This is to inform you that your concern listed on 25 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

S

Syed Jamal

Jun 9, 2015

I changed my service from Vodafone to Airtel in January 2015 anticipating it gives better service compared to other providers. But I must say the "Worst" customer service & connection is of Airtel(Postpaid).
- To get the Airtel service I had to visit the store(Fraser town branch) 3 times because they made mistakes with documents & gave me incorrect SIM . (I must have understood they are hopeless)
- Irrelevant & high charges claiming its for the 3G internet(Slower than Vodafone)
- I was not told about the corporate offer/service at the time of joining, so I visited the store in Embassy Golf Link (Pyramid Food Court), was advised to visit the store to get it changed.
- Staff at the Fraser town branch is rude, irresponsible, unattentive.
- Had to visit the Fraser town store 2 times again as they gave incorrect SIM,
- By now I had made multiple payments, Bill payment, SIM card payment.
- 3rd time when they asked me to visit the store again, I tell them to refund the money I paid for changing the service from Individual to Corporate offer, & I will get it done thru Jayamahal Branch.
- Staff refunds me Rs. 350, I dint count & leave the branch, then I get a call from the store accusing I took the extra money Rs.300, Rs 50 is for SIM. I was under impression the bill amount I paid is also refunded. So I told them I cant return to the branch now & will refund the money later when I go thru the branch(almost everyday).
-Staff starts abusing me & accuses I robbed the money from their office, this went for 2 days.
- I went all the way to Bannerghatta branch to lodge a complaint. Karanataka retail head Saumil Agarwal & Bangalore North Retail Head Raghuvamsi get involved with complaint & they offer me 2 postpaid connections ending with 786 as compensation telling me each number is worth Rs 5000 atleast & it will sell easily as they are in high demand.
-After a month of trying I return the SIM cards to Raghuvamsi & it takes another 2 weeks to get the refund of those SIM cards.
-Tired of all this hassle I changed my service back to Vodafone.
-I never got the bill even after telling them 2 times to email the outstanding bill & then I will make the payment. However as the service of Airtel they still have not sent the bill but I keep getting repeated automated phone calls but no Bill.

"Thankyou Airtel for making me realise how pathetic is your service. I will never & also I will tell my family, friends & colleagues to never opt for Airtel. Vodafone is so much better than you guys."

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Address: Uttar Pradesh

Hi,
My Internet is getting disconnected very frequently and I have lodged a complaint regarding the same on 21st Oct, but still no action has been taken regarding the same.
I had called up yesterday again regarding the same but I was told that employees are on Leave on Dussehra and solution will be provided to me in first half of 25th.
However, I did not receive any call-back and so I called again at around 2:45 pm and I was told that I will receive a call-back within the next 2 hours.
However, I did not receive any call till 5 pm and so I called again and was told that my call has been closed at around 4 pm saying that online resolution has been provided?
However, no call has been even made to me at that time, so how was the online resolution provided.
I have faced similar issues in the past also when Airtel engineers close the calls without providing any solution.
This is very unprofessional and is not expected from a company like Airtel.
Anyways, I re-opened the call at 5 pm and I was told and also got automated message that my call will be closed by 7 pm.
However, I did not get any call from any engineer, so I called Mr. Kishan([protected]) who had attended to my call initially ( Please note that my complaint on 21st was a recurrence of my complaint a week back, when it was claimed to be solved by Mr.Kishan but problem again re-appeared within a week).
He told me that Mr.Rahul will be attending to my call , so I called him and he said he will come within an hour. When I called him after half an hour, he said he has left for my house.
I kept on waiting but no one turned up. I called up again and Mr. Rahul([protected]) did not pick up the call.
I called up Mr.Syed([protected]), who I was told is the supervisor. He picked up the call after a few attempts and told me that he has talked with Mr.Rahul and he has left for my house.
It has been 2 hours I have been waiting and no one has turned up.
I needed the net very urgently for these 2 days and Airtel has really harassed me and caused irreparable damage to me.
I am contemplating discontinuing my Airtel service.

Aug 13, 2020

Complaint marked as Resolved

View replies

V

vivekbharti05

Respected Sir,
This is regarding the poor service being provided by Airtel.I have this Airtel no.[protected].I have been using this no. since 1 yr.At the time of taking the connection they have not objected once about the document submitted.now after 1 yr they are harassing the users in the name of new govt. policies and asking for resubmission of the documents.Again this is not the end of the story as even after submitting the documents they are disconnecting the no. saying that they have not received the documents.
I have personally taken pains to submit the documents at their specified centre and now I am bearing the burnt.They have disconnected my no.
Their customer care is also not responding to my grievances as the customer care no is not connecting.
My document no that I have submitted is :[protected].(Dt.:13.10.2010).
In this era where nobody can live without their mobile a minute this type of service is highly condemnable.
Please pay heed to my grievances and do the needful.
Thanking You
Bharati Vivekanand Mondal
Mob no. [protected]

S

subhendudey004

from Mumbai, Maharashtra

Mar 16, 2012

To whomsoever it may concern

This is to inform you that I requested Airtel for surrendering of my broadband connection with phone number[protected] on August 3, 2011 after talking to their customer care. Thereafter, I had vide my mail dated September 29, 2011 again requested Airtel to complete the formalities regarding the surrendering of the said connection. I stopped using this facility since mid-July 2011 since the time the supplied modem became non-functional. As mentioned earlier, on August 3, 2011, I expressed my wish to surrender the said connection and requested the company to let me know the final settlement amount. On September 29, 2011, I wrote back to your company after I received the monthly statement in a regular manner.

The primary reason behind my disconnecting the Airtel connection was the extremely poor service that I have received over a period of about two years that I had used the connection. More importantly, the lack of response from the company's side, even to the extent of not receiving any response to mails write to Nodal Officer further corroborated my belief about the inability/unwillingness of the company to provide service to consumers.

In the following two months I have been receiving numerous calls from the customer care executives of the company asking me to pay the monthly bill, to which I responded by saying that since the said connection has been surrendered, why are you sending me the monthly bills? The caller would always respond by saying that she was not aware about the surrendering of the connection and hence I should pay up. One day after explaining the incident to the CC executive who transferred the line to her senior, this harassment stopped for a while. Regretfully, it started all over again, first with computerised voice message, and then with calls from the executives once again.

On October 14, 2011, I received the monthly statement for the billing period September 8, 2011 to October 7, 2011 - the third monthly statement since requesting for the disconnection and asking for the settlement. I then wrote a mail to the company on October 15, 2011 requesting them to look into the matter and resolve the issue at the earliest. I promptly received a reply from the appellate expressing apologies and stating that the matter will be resolved in 7 days. Regretfully nothing happened even after that.

I then received a letter dated January 09, 2012, in which I was asked to walk in to Airtel's Salt Lake office 'for resolution of the outstanding amount accruing in your account and as well as for payment collection'. The same letter also mentions that the letter be treated as the last intimation prior to initiating further recovery proceedings pf outstanding dues. I fail to understand how a company like Airtel can even think of sending such a letter where at every stage they have miserably failed to provide service to the customer. I have on numerous accounts sent complaint mails to the company, for which I have only received service request numbers with a promise to look into the matter within a specified time, but not even once has that commitment been fulfilled.

So much so that when I first called up 121 for surrendering my connection I was given all kinds of promises of giving the best services, replacing the modem free of cost etc. Having lost faith in the comapny's ability to provide good service I was insistent that I needed to surrender the phone, and then I have been harassed first by a number of calls - on one hand asking me to pay up and on the other giving me sops, which was followed by this letter.

In light of the above, I wrote a mail to Mr. Biplab Saha (to whom I was asked to contact) on February 4, 2012 and requested the competent authorities through him to complete the surrendering formalities at the earliest without subjecting me to further harassment? Through that mail I requested the company not to think about "restoring our association once again by way of this communication" and instead focus on what the customer is asking for.

I sincerely hoped that after this mail there will be some action taken apart from giving false promise- the only thing that the company seems to be adept at doing but unfortunately I did not receive any response to that mail as well.
I received a call from one Mr. Parimal from the collections department of Airtel on March 12, 2012 stating that he will come to my office to collect the dues. I once again tried to reach Mr. Biplab Saha today (March 14, 2012) morning on the phone number mentioned in the said letter and after keeping me on hold for two minutes someone said that I will receive a call back from his office. In the afternoon I received a call from Ms. Vandana Gyne ([protected]) to whom I explained the entire story. After listening to the entire story she asked whether I have received an NOC from the company, to which I once again mentioned that despite repeated requests for surrendering of my connection, I have receiving monthly bills. She told me that she understood the entire episode and then came up with a proposal that from her side she will give me a discount of 20% and that I settle the amount otherwise legal action will be initiated against me. I am baffled at the highly unprofessional way in which the company has been working since the last 8 months â€“ the first time I requested for surrendering my broadband connection.

I therefore request your kind intervention in this matter.

Airtel Customer Care

from Mumbai, Maharashtra

Oct 26, 2012

Verified Support

Namaste(srvdutta),

This is to inform you that your concern listed on 25 Oct 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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Address: Hyderabad, Andhra Pradesh

Hi,

This is yet another complaint I am making . Worst Customer Service Ever. Fake People. No Business Ethics at all. Trying to frame me for their mistakes. I just wish to get my money back. These people are cheats, frauds and dacoits . Please be aware. Try avoiding Airtel Money. I am suffering for the last 1 month . Around 10k is stuck in my account and I am unable to transfer the money. This is a total misuse of other people's money.

Dear Friends,

Think twice before you go for Airtel Money. You may end up suffering just like me.

[protected]

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Airtel Customer Care

from Mumbai, Maharashtra

Oct 25, 2012

Verified Support

Namaste(avikpoddar),

This is to inform you that your concern listed on 25 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

P

pink22

Nov 18, 2015

did u get the money back? i am facing similar issue.

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Address: South Delhi, Delhi

hi ,
I have already mailed complain against unwanted SMS for home loan, modular kitchen, health checkup, New plot, Flat etc again i am giving details of nos which have send me these kind of messages, Dont understand where do they get the no. and what will i do with 50 offers per day. here are some of the nos.

[protected] - Modular kitchen - 3:11pm - 25/10/12
[protected] - Amrapali flat in noida - 2.33 PM - 25/10/12
[protected] - F1 tickets - 2:41pm - 24/10/12
[protected] - Book Apartment - 1.07pm - 24/10/12
[protected] - 2/4 BHK flats - 10.30am - 24/10/12
[protected] - Free holiday - 9.45am - 24/10/12

Will be sending these kind o[censored]pdates on daily basis lets c what you can do.

PLEASE SAVE FROM THESE UNWANTED MESSAGES. OR STOP MY INCOMING MESSAGES SERVICE.

Thanks
Alok

Aug 13, 2020

Complaint marked as Resolved

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A

andy

from Delhi, Delhi

one num of your connection harrasing me a lot by sending very dirty sms on my new no. the num is [protected]. pls help me . pls tell me his name and address. my contact num is [protected].I'm your very old client . so pls i need your help.

B

baldevinder cheema

from Chandigarh, Chandigarh

AirTel — UNSOLICITED SMS.

I AM COL. BIS CHEEMA. MY PREPAID MOBILE PHONE NUMBER IS [protected]. AM RECEIVING A LARGE NUMBER O[censored]NSOLICTED MARKETING SMSs ON THIS PHONE. I AM REGISTERED AS ''DO NOT DISTURB'' WITH AIRTELL. THE SMSs CONTINUE TO COME. I WANT TO BLOCK ALL INCOMING SMSs FROM THIS PHONE. PL HELP

A

anoopkummadath

AirTel — Unwanted SMS

I have been receiving unwanted push, "aap ke dost" type of SMS's. I request authorities to disable all SMSs. I have called up Airtel helpline number numerous times in past, but no action seems to be taken yet in this regard.My mobile number is [protected].

M

mhappy2day

from Gurgaon, Haryana

AirTel — UNWANTED SMS

Dear sir,
I am prepaid subscriber of airtel operator under Mob. No [protected].I am getting unwanted ugly sms daily as i have already stoped this service through START DND. I am disappointed n desperate to receive such sms on my mobile which are poluting the kids n environment of home. i request you to take action against such operators who send such non sense sms without any subscription of an individual. If such messages will continue I may also think to change the operator from AIRTEL to some other.
From :
B. M.
Mob. No. [protected]
Dist. Hamirpur H.P.

S

santa_rv_rtj

from Bidar, Karnataka

AirTel — Unsolicited SMS

I get lot of SMS from various advertisement companies. Free SMS service from websites has opened up spamming engines, it is now easy for anybody to send unsolicited SMS. Airtel has not able to stop this, can courts intervene?

H

hitesh78

from Bhopal, Madhya Pradesh

Feb 1, 2011

AirTel — unwanted msg

i am getting unwanted msg from no 55382 and i want to stop it as it is deducting my balance

M

manjuprasanth

from Chennai, Tamil Nadu

Mar 10, 2011

I am using prepaid connection my no [protected] i have send SMS every time message not send report has come already complaind regards this still dated please do the needful

A

Ashok3010

from Ahmedabad, Gujarat

May 26, 2011

i am getting unwanted msg from no AG and i want to stop it as it is disturbed me

A

Ashok3010

from Ahmedabad, Gujarat

May 26, 2011

hello sir,

sorry to say that,

i want to stop the all mag from airtel company and other company services msg i am disturbed for the msg (massage) my no is +[protected].

thx... sir

R

Ravinder Kumar 83

from Delhi, Delhi

Jun 13, 2011

AirTel — Unwanted SMS

I have registered various complaints against unwanted SMS to Air Tel wide complaint number is CDRGP[protected] and CDRGP[protected] but still I have not received any satisfied ans or solution from their side.

Kindly look into the same and get the complete solution.

Ravinder Kumar
[protected]

R

Raja Singh

from Noida, Uttar Pradesh

Aug 14, 2011

AirTel — unwanted sms

unwanted sms regarding promotional schemes,i wana stop it on my mobile [protected]
121 customer care of Airtel does not respond. just repeats own promotions and stops

Raja Singh

P

prasad8888

from Nashik, Maharashtra

Sep 23, 2011

AirTel — Unsolicited SMS

I am continuously getting messege from 555630 .Please STOP this service because its harassing me. Help me out..

Airtel Customer Care

from Mumbai, Maharashtra

Oct 25, 2012

Verified Support

Namaste Alok,

This is to inform you that your concern listed on 25 Oct 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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Address: Thane, Maharashtra

Hi,

I had raised complaint on 1st Oct 2012 regarding I got SMS as "thanks for downloading [protected]@_RS_ from your air-tel, Yo have been changed Rs 99 " and i have not downloaded any link or not registered on any link so request for no not include 99 Rs amt on bill so customer care execute was agree with my comment and he provided me reference number for call execution. Executive had told me that we will not add Rs 99 on your bill.
But i got bill from current month and that amount is included on bill. Today (25th OCT 2012) at 2.44 PM i called on air-tel customer care but now he is not agree on same issue and not talking with me regarding issue. He disconnected same call .

Its very bad impression from customer care officer.

very shame thing coming with air-tel.

Please take action

My Contact : [protected]

View replies

Airtel Customer Care

from Mumbai, Maharashtra

Oct 25, 2012

Verified Support

Namaste(thakarka),

This is to inform you that your concern listed on 25 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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Address: Bangalore, Karnataka

Ref: Airtel Landline No: [protected]
I am submitting this complaint because of an embarrassing experience vetted out from Airtel. The only fault from my end was that I opted for an airtel broadband connection. I was using the connection ([protected]) till April 2012 and requested authorities to transfer the connection as I was moving to a new location.
Now suddenly litigation is moved against me for not paying a bill of around 4183 for which I have not used the connection. My claims are based on following points
1. The airtel representative, who came to transfer my connection, gave a new connection instead of initiating the transfer.
2. On citing this, a complaint was registered against the representative (A reference no can be found against my connection details)
3. I had informed about this incident to CC and they promised that will disconnect the connection.
4. The disconnection request now in understand, came to existence only by month of August.

When I was called recently to settle the bill, I had told them that if I have any charges outstanding against my usage I will settle it. I understand that I have already paid bill for whatever data usage done, and the amount of 4183/- is the rent accumulated even after requesting a disconnection.
On requesting disconnection of fixed line, I had continued patronage with airtel by taking an airtel 3G connection, and I hope you respect the customer feelings and close this issue soon.

Thanks & Regards
Dhanesh
email:[protected]@gmail.com

Aug 13, 2020

Complaint marked as Resolved

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Airtel Customer Care

from Mumbai, Maharashtra

Oct 25, 2012

Verified Support

Namaste Dhanesh,

This is to inform you that your concern listed on 25 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

D

dhaneshps

from Ernakulam, Kerala

Oct 29, 2012

Thanks for the reply.

Hope the resolution to this issue will be expedited.

I am receiving calls from your collection department almost on a daily basis, asking for the payment. If i have any data usage registered which remains unpaid, i am ready to pay, which i am sure is not existent.

Request to close the issue on priority

Regards
Dhanesh

D

dhaneshps

from Ernakulam, Kerala

Nov 20, 2012

Hi,

I am still getting calls from people introducing them as people from advocate office (Delhi), and asking me to settle the bill amount.

This is really intimidating experience, for a simple reason that i opted to take airtel connection.

Please resolve this matter with proper resolution.

Regards
Dhanesh

D

dhaneshps

from Ernakulam, Kerala

Nov 20, 2012

They are also telling that a case id registered against me in a delhi court - [protected]
The person who called me was Mr.Ashok - [protected]

Regards
Dhanesh

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Address: Visakhapatnam, Andhra Pradesh

I am krishna, i am using your postpaid mobile connection ([protected]) from last 4 years, In this June , i activated 349 plan, they told me its getting 750 mb gprs free. But next month i got 2900 bill for using gprs (extra 26520kb). Without any information how would we know whether gprs is crossed 750mb. In this regard i enquired AP customer care. But they didn't give any proper reason. So they harrase me to pay the bill. With that amount we will get 1year unlimetd airtel internet connection. So this is cheating.

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Airtel Customer Care

from Mumbai, Maharashtra

Oct 25, 2012

Verified Support

Namaste(jai.krisshna),

This is to inform you that your concern listed on 25 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Address: Kerala

id : [protected]

My due date was on oct 24th. I called up the customer care on 23rd oct at around 8 30 pm(today) and asked him for recharge plans and offers available. The information given to me was recharge of 341 on 310rs recharge, 451 on 410 rs recharge and 561 on 510 rs recharge i.e.10% cash back offer. Upon confirmation I recharged for 510. However now when i call up the customer care they say there is no such offer and that they would give me a max of 40rs cash back. And i have to wait for close to an hour so that he can take this decision. Why do two executives give different offers?..are these cash backs out of their own pockets?.. This is not the first time this has happened. Every month we recharge on confirmation by the customer care and then have to fight for it.

I have been using airtel digital tv services for the past 2 years and i am extremely unhappy and frustrated at the responses of the customer care executives. I would greatly appreciate if you respect the money and time spent by your customers.

Shine

Aug 13, 2020

Complaint marked as Resolved

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Airtel Customer Care

from Mumbai, Maharashtra

Oct 25, 2012

Verified Support

Namaste( Shine 770),

This is to inform you that your concern listed on 24 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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Address: Andhra Pradesh

I punched wrong PIN number and it got blocked. Then it is asking for a PUK code.My mobile number is [protected].
plz arrange to send my puk no to my daughter's mobile no-[protected] immediately.
M Gurunadha Rao

Aug 13, 2020

Complaint marked as Resolved

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P

prashant wani

from Aurangabad, Maharashtra

AirTel — sim puk wrong number

Sir I feed puk Wrong Number .sim card Totaly block. Dealsrs say nor Repair this sim . Please
My Sim Activate
my Ph [protected]

R

Rahul Grover

from Mumbai, Maharashtra

Sep 24, 2011

Airtel Mobile — SIM number blocked

hello !!

Dear
Sir

I here by RAHUL GROVER customer of airtel user my airtel no. [protected] and SIM no[protected] H-1.. which i was using for last 3 year..
Now it was blocked without my permission. So kindly re-start my no. as soon as possible.

My alternate contact no. [protected].. Please let me know as earlier as possible..

I hope you will definately look into this matter . Hope for positive response..

Thanking You
Yours Faithfully
RAHUL GROVER ([protected])

Airtel Customer Care

from Mumbai, Maharashtra

Oct 25, 2012

Verified Support

Namaste Mr.Rao,

This is to inform you that your concern listed on 24 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

V

vasan76

from Srivilliputhur, Tamil Nadu

Apr 30, 2013

Plz find this number any time my number disturb wrong call, and wrong message any time this no. [protected]

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Address: Shimla, Himachal Pradesh

As we r the digital Air Tel consumer for last three years.From last three months we inform to local dealer that the signal of all channels are not received to our TV Through set of Box.but in vain.Than we complaint to consumer care on 12150 a month back.Our complaint no. is 21927396 & our costumer ID is [protected].we regularly follow the costumer care no. to rectify our problem. They give us only assurances.They did n"t solve our problem till date.After paying full payments of monthly package for Rs.200/months,we r getting only 5 or 6 channels
Pl. inter-vain in the matter & solve our problem.

Regards

Smt. Yog Maya

Sheesh Mahal Rampur Bushahar
Distt. Shimla(Himachal Pradesh) .

Aug 13, 2020

Complaint marked as Resolved

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R

RAVIC248

from chennai, Tamil Nadu

Oct 24, 2012

Go to police and file FIR under sections 408, 415 and 420 now.

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Address: Pune, Maharashtra

Dear Sir,

I have checked list of recharges online for easy recharge.
link
http://www.airtel.in/wps/wcm/connect/airtel.in/airtel.in/home/foryou/mobile/prep...⇄

here u can find
Rechareg amount Rs. 54
175 Local Mins Free 48.06 5.94 30 Days

i have recharged with 54 on my number [protected].
but something else has happened other than that
I called customer care but they say 54 recharge does not exist but at website it does.
Kindly help me for the above.

Customer care has blocked me and not pickng my calls.
I am an old and valuable customer of airtel in 3years. Kindly solve my issue sir

Sending u all evidences

Aug 13, 2020

Complaint marked as Resolved

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S

Sid1709

from Pune, Maharashtra

Oct 27, 2012

Hi,

I am also an victim of the above airtel negligence. I did an recharge of Rs. 54 by looking into your valid recharges page on the airtel website for Maharashtra & Goa.

Upon recharge i received an message stating talk time of Rs 1 & nothing about the free calls of 175 mins as mentioned on your website.

I called up your CSR to discuss the issue, and i must admit you really have some worthless ones serving us. They have no idea about the problem and don't wanna share their names. Upon persistence they disconnected our call thrice. Now we are not able to reach them.

In some worthwhile discussion with them, they informed us that there is no such recharge of Rs 54 for the state of Maharashtra. Upon mentioning that the info is present on website, we were told that the website has old details.

So there are 2 queries -

1) Though the online page reflects your recent updates of the recharge of Rs 95 (validity reduced from 30 to 21 days), but for some reason Rs 54 recharge hasn't been updated?

2) A company of international stature like Airtel has incorrect details on their website. Looking at the above complaint it already has been 3 days. Being from software background, i really don't think you need so much time to rectify such a small problem.

I hope Airtel looks into the matter seriously & stops fooling the people with such cheap tactics. Facing a problem is not the issue, but having to resort third party for such problems is the main issue. Issue should have been resolved directly through Airtel.

Regards,
Sanjeev

Mobile - [protected]

Attached screenshot stating the valid recharges as of today (27/10/12)

S

Sid1709

from Pune, Maharashtra

Oct 27, 2012

For some reason I am not able to add the screenshot,

but i referred the following link for the valid recharges -

http://www.airtel.in/wps/wcm/connect/airtel.in/airtel.in/home/foryou/mobile/prep...⇄

Airtel Customer Care

from Mumbai, Maharashtra

Nov 22, 2012

Verified Support

Namaste(harshalnaik90),

We would like to inform you that your concern listed 24 Oct. 2012 has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Address: Mumbai City, Maharashtra

i ahd applied for portability from My Reliance number to Airtel,it was happened but suddenly they have stoped my service,reason i got is Address verification failed,even though verification fail they have to provide me alternate approach to make portability to other service provider

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Airtel Customer Care

from Mumbai, Maharashtra

Oct 24, 2012

Verified Support

Namaste Mr.Sangre,

This is to inform you that your concern listed on 23 Oct 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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Address: Hyderabad, Andhra Pradesh

Dear Sir,

I ravikanth from hyderabad using airtel pp connection from 1 year onwords ,last month i have not paid the bill as i am in out of station regarding job work ,ur cc people call me about the payment i told that i will pay the bill after reaching home , they also disconnected my i/c and o/g services also now they are calling to all of my o/g numbers about my payment without calling me . they all are calling me and telling that the cc people are speaking volgurly regarding the payment .WHO ARE THOSE PEOPLE TO TRACT MY OUTGOING CALLS?DO THEY HAVE ANY RIGHT TO TRACK MY O/G LIST ? they are calling from [protected] and speaking very rudly with ladies also she is also a lady how can she speak the village language with ur customers .if i pay the money now then they will take those words back again?i am requesting u to take seviour action on her.

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Airtel Customer Care

from Mumbai, Maharashtra

Oct 24, 2012

Verified Support

Namaste(Ravikanth4u),

This is to inform you that your concern listed on 23 Oct 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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Address: Delhi

Dear sir
My Airtel Postpaid mobile number is [protected] from the past 1 month i have been complaining to Bharti Airtel postpaid mobile team they are not responding to my problems... i can send you 10-15 complaint number which was unresolved by them 1. 46048078 lodge on 21sep 2012 then 2. F[protected] 3. F[protected] and many more
There are two issues of mine
1. on 18th Sep 2012 I got a call From NET department wherein i had spoken with Mr Satish Pathak he promised me that he will increase my credit limit to Rs. 5000 and he will activate me a Internet plan of Rs. 99 unlimited plan. and he send me the email also in which it is clearly written that my internet plan of rs 99 will be activated from 6th Oct 2012 .. he promised me that it will be activated automatically.
till now Rs. 99 unlimited plan has not been activated by Airtel team which they have already send my in written.
2. on 20th sep 2012 at around 9:22 pm i have received a msg from Airtel AZ-AIRCCM that as per your request GPRS has been started on your airtel mobile on 20th sep 2012 and Free 3 G services of 2GB per month has been deactivated from your mobile ……at the time of activation airtel provided me 2Gb 3G data free for first 4 months under HBO offer... my plan was changed without my consent
My 3 G Plan deactivated without my consent and i got 900 Rs. bill for using internet

request you to look into the matter and resolve my problem as soon as possible...

Regards
Hoom KC
[protected] My alternate number is [protected]

Aug 13, 2020

Complaint marked as Resolved

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Airtel Customer Care

from Mumbai, Maharashtra

Oct 23, 2012

Verified Support

Namaste(Hoom KC),

This is to inform you that your concern listed on 23 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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Address: Delhi

i have been getting unwanted messages from property dealers / home loan / slim belt / hospitals etc. daily basis from new nos.

Writing the nos. here on the site, please block them and solve the problem:

[protected] - Date - 23/10/12 - time - 1:03- Content- Jyotish

[protected] - Date - 23/10/12 - time - 1:43- Content- Home Load

[protected] - Date - 23/10/12 - time - 1:56- Content- builder

[protected] - Date - 23/10/12 - time - 2:06- Content- Air ticket / My tour planners

Please block them and block all such .

Thanks,
Alok

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M

manjunath

from Mysore, Karnataka

Post Paid — unwanted messages

I get messages from you which are absolutely useless for me.Please stop sending messages, alerts etc.. my number [protected]

Airtel Customer Care

from Mumbai, Maharashtra

Oct 23, 2012

Verified Support

Namaste Alok,

This is to inform you that your concern listed on 23 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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Address: East Godavari, Andhra Pradesh

Customer id [protected] dt 31 May 2012
1. At the time of installation, I ve made a total payment of Rs 3600/- for a new connection & as installation charges. This offer was said to be for a period of one year. For last one week I am getting a sms as My bal is low and get it recharged before disconnection of services - ie just after mere 5 months period alone.
2. On contacting the person named, Mr Surya Narayana (the person who Installed then) does not give correct information or respond to calls.
3. I also take this opportunity to high light few other issues experienced at customer end.
(a) I am not given a receipt of payment or any documentary evidence for this Installation until this date despite repeated queries.
(b) No Coordination between your Airtel Dish TV seller & Service Provider. Both do not own up the responsibility and try to pass on the bugs to each other. The offers given on initial purchase is contradicted by service providers. For instance i) According to Dish TV seller, No Installation charges & is free; whereas Service provider does not comply with it. ii) The required Channels specified as included in packages initially are denied after installation & are added up with more additional charges.
(c) Number of people [min 4 at a time] jump into customer till the cash is handed over to them after which none answers the calls.
4. My call to your customer care service @ Bangalore too did not yield any great output.
5. Hoping for right remedial measure & your assistance / necessary action in this regard.
Col GJ Elizabeth,
Rajeshwari Nagar,
Kakinada- 533003
Andhra Pradesh.

Aug 13, 2020

Complaint marked as Resolved

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Address: Hyderabad, Andhra Pradesh

Hi,

Dated from October 1st 2012 to October 22nd 2012 , I have submitted my documents FOUR times for Airtel Money Account Upgradation to Power Account. I have been charged with 150/- Rupees and still no service. This forum is not responding , Airtel Customer Support Executives denied the existance of Airtel Relationship Center Madhapur so as proof I am attaching this token which I got yesterday , when I visited their office for the FOURTH time. My AIRTEL MONEY NUMBER is [protected].

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Airtel Customer Care

from Mumbai, Maharashtra

Oct 23, 2012

Verified Support

Namaste(avikpoddar),

This is to inform you that your concern listed on 23 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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Address: Thanjavur, Tamil Nadu

hello team,

I have been using [protected] for past four years, and as i moved to bangalore, i didnt use this sim for some months. now the sim is in inactive mode and it says "simcard registration failed". I need this number to be live again as i have many things to with that sim. please activate this sim.

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R

Ranjann

from Kolkata, West Bengal

hi,
i want to know whether any prepaid Airtel SIM has been issued in the name of Ranjan Chakraborty, Sukanta Nagar, Angus, Hooghly or in the name of Sima Chakraborty, Sukanta Nagar, Angus, Hooghly?

Airtel Customer Care

from Mumbai, Maharashtra

Oct 23, 2012

Verified Support

Namaste(rathnak),

This is to inform you that your concern listed on 23 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

V

vinith886

from Bengaluru, Karnataka

Mar 16, 2013

Dear sir,
Regreted porting to Airtel, was very comfortable using prepaid services, but customer care influnced me about postpaid services, aknoledging them i got it changed from pre paid to post paid,
shoked to recieve thousands of bill end of the month, and i stopped using the services, later on demand i paid Rs 2968/- after they commited to put me back in prepaid service.
and now its amazing that customer care people being so rude to me to provide what they promised. I am loosing all my customer's because of this,
please do the need ful
mobile no [protected]
Account id [protected]
BLR No 845089
contact no [protected]

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Address: Thiruvananthapuram, Kerala

Myself Dr Dinesh Choudhary from Trivandrum....using airtel mobile services from long time....i have recharged my mobile no ( +91-[protected]) through net banking for 1750 on 2nd october...i got the msg of successful recharge on mobile and money debited from my account but not credited to my mobile....i have lodged compliant at airtel mutiple times but no response by them..they are not giving satisfactory answer how it happenend.........
It is really a torture for a customer to call them mutiple times and write complaints on their online form for his own money..........
So i am writing to consumer forum..
Please do needful
Thanks
Dr Dinesh Choudhary

Aug 13, 2020

Complaint marked as Resolved

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M

Melba

from Hyderabad, Telangana

Airtel — Unsucessful Recharge Money not Credited to Account

I have an Airtel Prepaid connection and recharged for Rs.999/- on 17th November 2008 through internet. The recharge was not sucessfull and the same amount has been debited from my account. .I enquired to Customer service & they told that the amount will be credited to my account 48hrs.but nothing done.

Y

yogeshraje

from Hyderabad, Telangana

Mar 21, 2011

Airtel Bharati mobile — unsuccessful Recharge

I am yogesh choudhari [protected]
using Airtel mobile from last 4 year. on 15 feb 2011 I recharged my airtel mobile by 150 rs. using SBI Mobile Banking sbi has debited 150 to my account. But airtel has not recharged my mobile. Now Airtel not giving to refund my money. And airtel not agree to recharge. on demand of Airtel I Have send my account statement to airtelpresence . Now i am not ready to speak with airtel c. care because they are not understanding my problem. they should should not call me. many time I have given request with proof to refund my money. Again giving detail failed recharge transiction Id[protected] Time 8:54:45 Am. amount 150. Date 15/02/2011. mobile no. [protected]. Airtel

Airtel Customer Care

from Mumbai, Maharashtra

Oct 23, 2012

Verified Support

Namaste Dr.Choudhary,

This is to inform you that your concern listed on 23 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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Address: Jalandhar, Punjab

hello sir

i want the details of this two no. with address.

1. [protected]
2. [protected]

the owner of this no. has made the accident with my motorcycle and give me the above no. for repairing my motorcycle . now he is not answering my phone. so i need the address of this person so i can meet him personally..

thanking you
yours faithfully
ishan

Aug 13, 2020

Complaint marked as Resolved

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Airtel Customer Care

from Mumbai, Maharashtra

Oct 23, 2012

Verified Support

Namaste Ishan,

This is to inform you that your concern listed on 22 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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