Airtel Complaints & Reviews

Hello,

I have logged a complaint no. 17510596 with the call centre on 3/04/2012 morning regarding STB issues and issues with remote control. I explained that the STB was not receiving signals and some keys of the remote control were not functioning. I was told that the engineer would visit before 10.30 am next morning to resolve the issue. Till this date no one has turned up to resolve my complaint.
I called on the 4th of April morning and was told that the complaint was open and the engineer might come over till evening. I was given a number [protected] to followup with engineer. Despite numerous tries no one answers the number of the engineer. On calling back in the evening on 4th , the executive asked me to speak to his supervisor and put me on hold for about 15 mins. Thereafter the call disconnected without anyone coming online.
I called on the 5th, I was once again asked to speak to the supervisor by the executive and once again after a very long hold, I found myself to be on queue with the next executive again.
Obviously instead of being transferred to a supervisor, I was put on queue again. Was this done at the instance of the floor supervisor, I wonder?
On calling back again, after taking my id no, i was put on hold and the call disconnected again. All this time I have been trying to get through to the engineers number without any answer.
On 6th april, I called and as expected the executive who politely took all my details asked me to speak to his supervisor . put me on hold for 20 mins and finally I found my self to be on queue with another executive named Patibha Kumari. I explained to her that I was supposed to be connected to a supervisor but she said that I had called in to you, which means that I was back in queue. On my being adamant Pratibha organized a call back for me by a senior executive named JayKishore.
When I asked why a supervisor had not called me back, he said that he was in-charge of call outs to client and that he would speak to the engineer and call me back to find out why my complaint was not resolved.
I asked him to give me the name of the Quality Manager as I wanted to highlight the fact about how I was kept on hold for so long and then transferred back to queue and how no supervisor was willing to take responsibility to resolve customer complaints. He refused to give me the name or point me in the right direction.
I recevied two calls the next day on 7th april in response to my email to [protected]@in.airtel.com to find out if the issue was resolved and was told that it will be resolved the same day but no one came.

What I fail to understand is
1.why after the appointed time frame for customer resolution why no one has been appointed to check on complaints still open, follow up and resolve the same so that the customers don't have to call back all the time. Is that too much to ask from the company which makes tall claims about quality service.
2. why no supervisor from your call centre take my call despite being proactively asked to do so by your agents? why was bumped of calls after long waits? is their no quality monitoring? why has the quality manager no responded to my email?
3. Why was resolution provided after 7 days of complaining on the 10th of april? The visiting engineer Solomon said that he had received the complaint just the previous day. Why do I get charged for Nigerien visits and for hardware replacements. How is your service different from MTNL phone who service me free to ensure that the service is working fine so that I can use it for the money I pay you every month? My local cablewala is a lot more efficient and also does not charge for visits.
If you check the records then you will find that this is not the first time that I have suffered due to the inept and inefficient service provided by you.

I intend starting a online group in Yahoo, Google, facebook and Twitter named "Airtel DTH- BEWARE". I can immediately add at least 500 members in these groups.

A most disgusted customer,
William R Pinto
[protected]@gmail.com
[protected]

Today I got massage from the number AD-54321 regarding deduction of rs.60 for some service games club. This was very surprising to see because i never requested for such service.

Please solve the issue and refund the deducted money as soon as possible
Thank you !

airtel prepaid mobile number - [protected]
date - 11/04/2012
time - 02:26 PM

I have made two payments to airtel on nov2011 2000+2000 when my total due was 4500 rs.
By December 12 my broadband and land line got barred saying non payment i checked the bill and found that it is printed as,
23 nov Payment received by card 2000
23 nov payment received by cash 2000
2nd dec payment reversal cash 2000 ( i foundmit funny in two ways since it is impossible to reverse a cash payment after 2 weeks and i haven't made any cash payments)
Because of the reversal i checked the bank statements and i haven't received any reversal.
So i called the customer care and explained all of it for about 15 mins and they activated Internet connection it got barred again after teo days i called the customer care activates barres... It happened many times. And airtel has charged me rent for dec and jan though my land-line was barred and broadband was randomly working. As of today my total due is around 7k ( which is still missing my 2000 rs payment.
As a customer all i could do was sent the receipt copies and bank statements as per Airtel requested and airtel never even bothered to call me back to resolve this issue till march 2012 and Airtel issued me a legal notice too for non payment on march 2012.
Now i get call backs from airtel regularly with the reply "your payment is showing as cash laument revereed" and after explaining everything they want me to resent all the receipts again.
I tried emailing them, which was also useless since i always get reply saying will get back to i. 6 days or some stupid reply like" we haven't received your online payment you sould pay from airtel.in website"
I need justice

SIR,
TODAY I HAVE LOST MY MOBILE WITH SIM. MY MOBILE NUMBER IS [protected]. I MADE A COMPLAINT ABOUT THAT TO CUSTOMER CARE PERSON AND REQUESTED HIM TO LOCK THE SIMCARD. HE ADVICED ME TO GET A DUPLICATE SIMCARD FOR THE SAME NUMBER. I PURCHASED A NEW DUPLICATE SIMCARD IMMEDIATELY. HE TOLD ME THAT THEY WOULD ACTIVATE THE SIM WITHIN TWO HRS. BUT STILL THE SIM IS NOT ACTIVATED. I WANT TO CONFORM WHETHER THE OLD SIM IS LOCKED OR NOT. I MADE CALLS SEVERAL TIMES.BUT NO RESPONSE FROM CUSTOMERCARE. PLEASE REPLY ME AS EARLY AS POSSIBLE ABOUT THE ABOVE MENTIONED PROBLEM AND ALSO WHEN WILL U ACTIVATE THE NEW SIMCARD?
THANK U

haresh kumar
dheer nagar maruti state road
agra

I am using Airtel prepaid connection ([protected]) since last two years.In comparison with the current Friends plan; I had to pay much more for Calls, SMS, GPRS. I raised a request to change my plan into Friends plans internally, which was rejected from Airtel saying theat such conversion facilities were not available.

So I raised a Portability Request to switch to otheer network provider. In response to theat, I received a call from Airtel to offer me a plan withe reduced rates as below.
Call rates: 1 paise per 6 seconds to any mobile.
GPRS: 500MB free per monthe
SMS: 1000 sms free per monthe

I accepted that plan, I was told theat thee renewed plan would be activated withein 3 days.

I waited for more than weeks time, however the plan was not activated. So I called help desk, who raised a ticket CMBNR[protected] and said theat I would receive a confirmation on activation of thee plan on 28the March 2012. However I did not receive any confirmation call or sms.

Later I raised several tickets to know thee status of MNP for my number. I received thee responses from Airtel theat thee MNP facility is not applicable for my number.

I need the offered plan to be activated to my number from Airtel. If Airtel can not provide that plan, I need them to initiate thee MNP request so that I can go for some otheer service provider.

Hi,

I had bought a sony erricson xperia handset in December and asked airtel to enable 149 (2GB) plan on it. After sometime I had noticed that 3G was enable on my device. I had immediately called customer service and asked them to put me back 2GB. But customer care officer said that there is a 3 months free(500MB) 3G offer on my device, so asked me to continue with it. Even after that I had asked her to disable 3G service as I wasn't sure when it would get over. But customer care officer somehow convinced and said that I will be put back on to 2GB, 2G(149 Rs) plan after free plan over.

When I saw my this month mobile bill I was shocked to see that I had got bill of 5300+ Rs and out of which 4840+ Rs for 3G internet usage(450MB), which I had never asked them to enable it.

My earlier usage limit was just 1800 Rs, so ideally I would have got some intimation mail/sms after my usage limit. But now I can see that it has been increased to 6200 Rs without my consent. How can they decide on my limit and increase it without my consent? At the end I am going to pay the bill not airtel executives....

I had called airtel customer care on 7th April 2012 regarding this issue and customer care executive told me that some person from airtel will call me within 11th April 2012, 10 am and talk to me regarding the issue. Nobody had called till 11 o'clock today. So I had called myself to check the status. Customer care executive told me that someone will call me by end of day and discuss about the issue but I got sms saying that my complaint is closed immediately after I had ended call with customer care executive...

When I had again called customer care executive to check same, she had started giving all non-sense reasons and disconnected my call..

My Mobile No : [protected]
Complaint reference no: F[protected], 43005442

I have been using airtel since last 5+ years and I am feeling that these people have badly cheated me and their customer care executives had given wrong information about free offer and plan...

So I kindly request you to help in this regards....

Thanks,
Motilal Jadhav

I have Airtel DTH connection - Customer ID : [protected].
Location : Mumbai, PIN code - 400068.

I had been given offer from Airtel on 27th March somebody Miss.Shweta - [protected] had called up saying that if i will recharge to 2411 Rs/- then 1 year HD subscription will be given with HD set top box free.

On this request Mr. Sunil from Airtel come with old HD set top box of someone else's ID. I refuse to take this old set top box since it was without HDMI cable and remote control but he said they will provide new one after 2 days.

He took away my old SD set top box ( [protected]). Again Miss shweta called up and told not to re-charge the somebody else's old HD set top box which they have provided in replace of my SD box.

Since then no body turned up from AIrtel and the number which Miss shweta provided [protected] is coming switched off.

Mr. Sunil has provided me CPE recovery receipt with stamp of " Sai Enterprises" company and singed it by him and he told me that he is coming from kandivali.

Nobody turned up after that. I waited almost 1 week. After that i have opted 1999/- Rs upgradation offer through credit card via phone IVR system ( ref. no[protected].

After 4 days of this 1999/- payment, new Airtel engg ( [protected]) came with new box packed HD set top box but he refuse to upgrade and refuse to provide me the new HD set top box since my old SD set top box is not available.
I this this is really frustrating for me since at one time Airtel engg. took away my original SD set top box and on othe time new Airtel engg. asking for my old set top box.

I am completely frustrated with this. I have logged complaint many times on this but evry time iam getting false revert by SMS saying your complaint is resolved.

Complaint number 1:17592429
Complaint number 2:17665998
Complaint number 3:17714926

Issue is still not resolved. Kindly help.

On 27th March, I have requested for PORT option. After that, I received a call from Airtel office. They promised me, that they will change my present call rates plan.

On 29th March, I have received a following message from Airtel. """ Your rate plan has been changed. Enjoy special call rates local airtel calls at 10p/min, other local at 30p/min, STD at 50p/min."""

But, the plan has not been changed. After few days, when I contacted them, they said, before 9th April, the plan will be changed.

But, it didn't happen, When i called on 10th April, they asked me 24 hours time. But even now, the plan has not been changed.

My cust. id is [protected] and registered mob. no. is [protected].You can contact me on [protected] if any query. I dont want the flash messages that are displayed on tv about recharge,low balance.While watching the tv the messges are interrupting to watch tv programmes. I called the customer care person but they refused to note it.
The low balance related messages i received on my mob. is quite enough for me.please remove the tv flash messages.
THANKYOU.

+91 [protected] B/18,SANGITA PARK,
TADWADI,RANDER-,
ROAD-SURAT<GJ>,
395005-SURAT PIN,

DEAR SIR,
I MAKE A MORE THAN ONE COMPLAIN IN AIRTEL GSM SERVICE PROVIDER AND NODAL OFFICE ALSO.I HAVE A COMPLAIN AGAINS COMPANYS POOR NETWORK AND VERY POOR INTERNET SPEED.I MAKE A COMPLAIN MORE THAN 1 TIME BUT IT CANNOT BE RESOLVE.THATS A KINDLY REQUEST TO STOP MENTALLY TORCHERING ME OTHERWISE I WANT TO MAKE A CLAIM AGAINST COMPANY VIA MR.DIXIT PANCHAL<ADVOCAT OF SURAT DISTRICT COURT>.IMMEDIATELLY SOLVE MY PROBLEM.

MR.MANISH.S.KUKREJA<[protected]>

sory to date mixtek
i recharged my airtel dth account id [protected] for Rs.200/- Date:
10-April-2012 08:00: PM and not give order number not show any ression why not recharge
the amount has been deducted in my pnb bank account but it is not
recharged .
so kindly please recharged my airtel dth OR refund amount Or sent
transctions id number

thanking you
nand lal verma

1. I took a postpaid airtel sim and didn't use it mostly . after 1 week i checked unbilled amount and it was 646 i was shocked and thought to wait untill i get the bill and next day i got message that my mobile was having roaming services enabled which is actually enabled for all services so that if we get out of maharashtra roaming must be on. but here i never went out of pune but they charged me 646 for roaming services.

2. in same days 1 person came to my house and verified my address and even i recieved message that my address verification is done. but they cancelled outgoing services in my mobile for 10 days , even now my outgoing service is not enabled . I dont know what this guys are making mess with.

Airtel mobile service provider has issued my mobile number [protected] to some other customer named ASHOK residing in Narnaul (Haryana). As I am customer of this number since 15 years. The incoming of this is in my mobile,so the persons of Ashok call me. They all complaint me of ill treatment by Ashok. Please direct this company to disconnect the number issued to duplicate customer Ashok.
Thanks

I am one of the airtel consumers for the past seven years. I bought one airtel prepaid tamilnadu simcard, no. [protected] on 01.12.12. But whenever i contact this number, a recorded voice says, the simcard is "temporarily out of service" . I do not know the reason for the same, as there was no problem in respect of address proof, id proof etc. or the minimum balance in the account. Request for activation of the simcard, referred above, at the earliest.

thanks and regards


natarajan

Dear sir/madam,

I am the customer for airtel and i am using the postpaid connection for the number [protected]. When i was travelling the local train some unknown person snatched my mobile and ran away on the same day inform the customer care for block the number as per there say within 24hours they will issue new sim card for the same number but still yet i have not received sim card i m feeling very inconvenient without my contact number. Today i have talk to your customer care they have told me your request has cancelled due to your alternate mobile number was switch off, but my mobile number is not switch off and yesterday i had talk to your company executive and those people ensure me today morning i will get my new sim, but still i have not received my sim card. Today once again i booked my new request for your customer care and my request number is 43049998.

Please as soon as possible resolved my request and deliver my new sim card for the same number f

Name : Tikam Gupta
mobile number : [protected]
Alternate Number : [protected]

Please deliver the sim card for following adddress. I am availabe on this address for 10 AM to 6 PM

Respected Sirs
My name is Suresh Vasandani, stay in Mumnai and do business in Mumbai as well., Sir about 5 months back I got connection of Broadband Internet connection from AIRTELL. It was conected with a free land line #[protected] @ Rs. 700.00 per month with unlimited Surfing. While instalation I was told that I have to buy a Rouyer on my own. So i Paid Rs. 1500,00 to Mr. Ismail /Mobile # [protected], who had come to install the internet. He told me that he will send me the nill for Rs. 1500.00 which I paid for Router, but did not send me the same. Any how nrt starte working and I kept paying my Bills. Anoutlast bill I told my brother to go and pay the bill but he forgot it and in the evening the line was siconected. I paid the bill on last saturday and i was given the reconection by evening, bit to m surprise the internet is working only with the wite and HI Fi is not working. I made cpmplain for the samme , the engenier came from Airtel, but could not conect HI FI, Continus gor three days he came but could not do any thing. Now today he said the signal from Router is not comming. Till it was noy disconecetwd it was working properly but after reconection it is not. The engenier told me that I have to buy new Router. I called the customer servive center , they said i have to contacy NTEL for the same. I contacted NTEL they said they dont repair it and I have to buy new at the cosy of Rs. 2000.00. I contacyrd Mr. ismail, he said the Gaurentee for Rouyer was only for three months.
Sir My business is suffering due to non conectivity of Interney. I hope you will ;ook in to the matter and get
t solver. Ya one more thing according to BREL the Gaurentee is fpr one yaer ant not fpr thee mpnths.
Sir I hopr to hear from your good selves.
With warm regar

Suresh Vasandani
Royal Vrown General Trading Company35-A, 2nd F;oor
Ghanshyam Industrial Estate
Veera Desai Road
Andheri West
Mumbai - 400 053
Ce;; [protected]
Email: [protected]@hotmail.com

respected sir/madam am a student frm bangalore actually as per ownin a small scale job on home basis i had given some amt to one person based on his company rules n regulations it stated if work was not completed or fulfilled the amt was to be returned n that person stays in mumbai so please i need his address only his num +91-[protected] so plz jus help me in this after all he stopped pickin my calls nor replyin.
as a student am requesting you.
my num - +91-[protected].'mailid: itsmylife.[protected]@gmai.com

i am swapnil patil
online reachaerge in 09/04/2012 Rs.10 but recherge is not done my order no.34979557 pls refund my amount

I got a call from Airtel saying that we are providing you a new offer and it will be activated in 48 hours.

I got this call on friday. Still no action has been taken.

Also they told me that they will credit my account to Rs.60.00 as the service which they are providing has daily rental of Re.1.
But for the first month, it is free and for the next 2 months they told to give me Rs.60 so that I can not go for Mobile number portability (MNP).

I was waiting for their response. But did not get it.

please let me know ASAP.

My mobile number is : [protected]

Dear Sir/Madam,

As per the mail I received for Airtel, have replied. Please I need to know if there are any forum which will listen to consumer grievances. The way Email is sent, is nothing but "Goondaism", rollcall for money, etc. Though I had clearly stated to disconnect the connection at the very moment my internet tariff plan was changed without my knowledge. The same was not carried-out & now the concerned persons have started blackmailing me. After me telling to disconnect the connection, still the bill for usage kept on coming. I really don't understand when I have not used the internet how come I am charged for the same. Please I need some stringent action to be taken against these peoples. Otherwise they will never stop exploiting consumers.

Regards
Sudheer J.
Ph. No. [protected].

Airtel Account No[protected] Del No - [protected]_kk.

To whom it may concern
All these days were U people sleeping. How many days have passed me telling to disconnect the connection & collect your belongings? Do people ever know what kind of harassment I got from your people? Now U come with a threatening mail saying "will force us to initiate further course of action to recover the said dues." The same communication I will forward to the customer grievance cell (Complaint cell/court) & let me see what action the respected persons will take. I will definitely want u people to come to the court & face the proceedings. Please consider the above said words seriously as I mean it. Will sue you people for what all the problem I had met.

1.) Without my consent changing plan at your will for 799 @ 512 kpbs unlimited to 999 (approx) @ 512 kpbs with a cap of 10 GB & after that 256 Kpbs for the rest of month.
2.) After requesting for technical related problems none of your person came to my rescue.
3.) Twice or thrice I have to hear mouthful of words from your call centre persons.
4.) After confirming to disconnect the connection in the month of JAN or FEB 2012, still today none of them came & took the instruments provided for internet connection. Will charge U people for the safe keeping of your belongings.

From what do you people think that by threatening customers by your words & sending recovery agent people will get angry. With the mail copy U people have sent I will register an complaint in the police station & the necessary forum. Without fail I will sue U people for the harassment meted towards me by persons employed by Airtel.

Sudheer J.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Recd. from Airtel.

On Sat, Apr 7, 2012 at 5:00 PM, <Collections.[protected]@in.airtel.com> wrote:

Dear Sir/Madam...

With regard to the above subject we wish to bring to your notice that there is an amount of Rs. 1085 /- outstanding on

your Land line no.- [protected]_kk , bearing account number 15248845.

Please note this account is under the scrutiny of our credit control team and Non settlement within 15th Apr - 2012

will force us to initiate further course of action to recover the said dues.

You can make payments using your Credit Card or Debit card with our on-line easy pay option. Kindly log on to

www.airtel.in for more details or walk in to your nearest airtel
relationship center to make the payment.

Please revert your consent for payment assistance by email on
[protected]@airtelmail.in



Warm regards
Bharti airtel limited


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