Airtel Complaints & Reviews

Hi

On the afternoon of 22nd April 2012, something came over me and I decided to upgrade my existing Airtel DTH STB to HD DVR. So I call Airtel DTH customer care and some lady picks up the call and explains all the plans and says that I have to pay INR 4990 for the HD DVR. Alright, so I pay the amount over the phone only using OTP from HDFC bank via IVR. Once the payment has been received and I get an HDFC sms saying that my card has been charged, that person immediately says that they dont have the DVR in stock and it will take 7 days. Since I was planning a vacation anyways, I say OK and once their field agent calls me a couple days later, I ask him to install it at my place on 3rd May 2012.

Diligently, I call that installation guy back on 3rd May only to find that he is busy. Finally after a lot of cajoling, he installs the new HD DVR at my place by 5.30 pm on 4th May 2012, packs up and leaves with the old STB and promises that everything will be activated within 30 minutes. Thats when the nightmare starts.

From around about 6pm on 4th May up until now (6th may 1am midnight) I have made at least 20 phone calls to the Airtel DTH customer care 12150 only to be snubbed saying that my upgrade payment of INR 4990 that I had made on 22nd April 2012 has not been updated in their system. I spoke with at least 10 different junior executives, 4 different senior executives and even 1 back office team lead (Mr Deepak) who was so confident that my system would be up and running in the next few hours volunteered his phone number ([protected] which he is not supposed to divulge) to me. Now, when I am trying to call him up regarding his false promises, he just picks up the phone and says that he is hanging out with his friends and cant help me on a saturday night.

The most frustrating part is even after so many calls to their customer care and a verbal confirmation from the back office team lead Mr Deepak that that amount has been received by Airtel DTH with only the problem o[censored]pdating in their system pending, there has been absolutely no action taken by the team to resolve this issue. With the money safely pocketed they seem to be absolutely not worried about the fact that they are taking their customers for granted.

I either request immediate activation of my new HD DVR or a full refund of the charges made on my card so that I can make alternative arrangements from other DTH operators that provide better service to their customers

Customer Name: Kartic Ramesh
Customer ID: [protected]

To whomsoever it may concern,

I called customer care and informed to Mr. Ramesh regarding the cancellation of my broad band connection.

Hope to get it resolved.

F. Antony Jayakumar

From: Jayakumar, Antony (India)
Sent: Friday, May 04, 2012 1:44 PM
To: '[protected]@in.airtel.com'
Subject: RE: FAILURE TO ATTEND COMPLAIN # 15016506 ON 28/4/12 [|BAL|Qrc[protected]|]

To whomsoever it may concern,

Its not regarding billing which is of most concern.

I have requested in below mail for disconnection of internet/broadband connection.

Is it taken care? If yes reply.

Thank you for the usage checking using login details in your portal which I will check to verify if it is required.

Pls do the needful with urgency.

Regards

Tony

From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Friday, May 04, 2012 11:07 AM
To: Jayakumar, Antony (India)
Subject: Re: FAILURE TO ATTEND COMPLAIN # 15016506 ON 28/4/12 [|BAL|Qrc[protected]|]

Dear Customer,

Ref: Email dated[protected], regarding billing and usage data for airtel account number [protected].

Thank you for writing to airtel.

We would like to inform that as per our records network issue has been resolved with in given service level agreement. Hence no adjustment applicable.

Further, we would like to inform that we do not have the privilege to provide the data usage.

We would like to inform you that to view the unbilled usage of your account, we request you to follow the procedure given below for the same:

1. Logon to our website, www.airtel.in/myaccount

2. Please login with the given username and the password and you would be able to view your billing related details.

3. Click on "Account information" option

4. Click on " DSL ID under airtel number"

5. Click on " view unbilled" to view the summary of the unbilled usage details.

6. Click on "click here" to view the details details of your unbilled usage.

Please note that the unbilled usage may be availed within a time span of 48 hours of your bill generation. Hence, we request you to wait till the next bill generation date to get the details of the bill.

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.

We hope that we have been able to address your query suitably. Please do write in for any further assistance.


Warm Regards,
Harshini H
customer care executive
bharti airtel limited.


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[protected]Original Message[protected]
From: Antony.Jayakumar
To: [protected]@in.airtel.com
Cc:
Sent: 03/05/2012 11:01:04 PM
Subject: RE: FAILURE TO ATTEND COMPLAIN # 15016506 ON 28/4/12 [|BAL|Qrc[protected]|]

To whomsoever it may concern,

Still my problem is not resolved and I did not receive any confirmation.

I again reiterate that I was unable to use my broadband for many days and will
be paid accordingly. I request to send the usage data prior producing the bill.

Thank you and best regards
F. Antony Jayakumar

From: Jayakumar, Antony (India)
Sent: Monday, April 30, 2012 4:58 PM
To: '[protected]@in.airtel.com'
Subject: RE: FAILURE TO ATTEND COMPLAIN # 15016506 ON 28/4/12
[|BAL|Qrc[protected]|]

Dear Mr. M. Simon/to whomsoever it may concern,

Pls find enclosed the following details as per below mail for your necessary
action

A/c # [protected]

Broadband a/c[protected]¬_kk. ¿ to be cancelled

Airtel Land line # 080 ¿ 41105610 ¿ to be retained
Thank you and best regards

F. Antony Jayakumar



From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Monday, April 30, 2012 4:25 PM
To: Jayakumar, Antony (India)
Subject: Re: FAILURE TO ATTEND COMPLAIN # 15016506 ON 28/4/12
[|BAL|Qrc[protected]|]

Dear Antony Jayakumar,

Ref: Email Dated 30/04/2012, requesting for Cancellation of Broadband
connection.

Thank you for your mail to Bharti airtel and the opportunity to assist you.

We request you to write an e-mail directly to [protected]@in.airtel.com with landline
number along with the state code in the subject line of your e-mail to initiate
further.

We hope that we have been able to assist you suitably.

Please do write in for further assistance.

Yours Sincerely,
M Simon
Customer Care
Bharti airtel Limited

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=65A7E12F4849
4B4F[protected]C4DBEC2C5C8C934B3144FB0D23254BAD33656BBDD206CADD43F454BBCC4CD&...⇄
=Qrc[protected]



[protected]Original Message[protected]
From: Antony.Jayakumar
To: [protected]@in.airtel.com
Cc:
Sent: 30/04/2012 01:25:22 PM
Subject: RE: FAILURE TO ATTEND COMPLAIN # 15016506 ON 28/4/12
[|BAL|Qrc[protected]|]

Hi Rekha,

I had made a request for disconnecting my broad band connection and they were
supposed to call me on the same in 24 hours. (by yesterday).

I wanted to retain the land line number and disconnect the broadband
connection. Pls let me know the best plan.

Pls call me.

Regards,
F. Antony Jayakumar (Tony)

I had a 5 years vodafone postpaid connection that was ported to AIRTEL on 17th of march. I submitted all the necessary documents. On 3rd of april my number got deactivated due to non-submission of the documents as said by the Airtel outlet official's. I submitted the documents again but nothing was done in this regard, they once again told me for the submission of the documents. I submitted my documents thrice at the Airtel outel. After so much of hustle my number got activated and that process took a week. Now, on 3rd of may my number got permanently disconnected and when I spoke to a Nodal officer, he told me it was due to the non-submission of the documents and nothing can be done in this regard. But according to the Airtel outlet, they have forwarded all my documents to the desired Airtel authority. I have also spoke with the officials at the Airtel Appellate office but in vain. None helped me out. I'm suffering a lot becauses of this unnecessary harassment. I hope you will look into this and make the best out of this.

Thanks & Regards,
Kritarth Jham
[protected]@gmail.com

hi, i m rishabh malik from sonipat ... i used airtel digital tv.... the service given by them is very very bad...... from last two days it shows error code... wheb i complaint they cut off the call... wen v call they charged 12 rs. from our mobile number [protected]...

From: S.D. Kureel [mailto:[protected]@sail-steel.com]
Sent: 19 April 2012 17:53
To: 'S.D. Kureel'; 'nodalofficer.[protected]@airtel.in'
Cc: 'appellate.[protected]@airtel.in'
Subject: RE: Help needed!

Sir,
It’s extremely unsatisfactory that I have not received any response from your such a reputed company.
It seems ISO /QMS system has become non-functional as customer queries are not being attended to.

Requested to please resolve the issue.

Rgds,
SHIV DAYAL KUREEL

From: S.D. Kureel [mailto:[protected]@sail-steel.com]
Sent: 12 April 2012 13:05
To: 'nodalofficer.[protected]@airtel.in'
Cc: 'appellate.[protected]@airtel.in'
Subject: FW: Help needed!

Sir,
May please see the details in trailing mail.
Matter was discussed with Mr Rishiraj Singh, your local head at Kanpur, but finally satisfactory solution could not be suggested.
Needful solution may please be provided at the earliest to the issues and concerns raised.

Rgds,
S D Kureel
SM (M-WL) /BSO Kanpur
Ph:[protected]
Mob: [protected] /[protected]
Mail: [protected]@sail-steel.com


From: S.D. Kureel [mailto:[protected]@sail-steel.com]
Sent: 07 April 2012 15:36
To: 'rishi.[protected]@in.airtel.com'
Cc: '[protected]@in.airtel.com'
Subject: FW: Help needed!

Sir,
We are yet to receive solution from your end.
May please do the needful.

Rgds,
SHIV DAYAL KUREEL


From: S.D. Kureel [mailto:[protected]@sail-steel.com]
Sent: 29 March 2012 17:16
To: 'rishi.[protected]@in.airtel.com'
Cc: '[protected]@gmail.com'
Subject: Help needed!

Dear Sir,
As discussed and detailed over phone today please find my details as under:
SHIV DAYAL KUREEL
Previous Airtel cell : [protected] (package plan for SAIL)
Existing Airtel cell no: [protected]
Matter of concern: Current no[protected] dated 18.03.2012 which has surpassed all my limits and is non-reimbursable .

I have been your regular customer since 2005 with understandably good usage and payment tract record.
For over last two years I have been using internet package of Rs 400/-, often despite erratic services from your side I have never made an issue.
Often for quite long periods of time I have not utilised your internet services , but package of Rs 400 or of Rs 98 as remained activated on my above mobile nos. Because of non usage or under usage in the month of July’11 I had given a request to change my plan from Rs 400/- to Rs 98/-, surprisingly it was not change till 17.12.2012 when I personally visited your Arya nagar customer service outlet, and finally it was changed to Rs 98/-.

It is not understandable where from credit limit of Rs 3300/- has provided to me, last month I remained in official field duty and my official mails got downloaded on my mobile. Without prior intimation my internet service was discontinued. I may please be allowed ask why my limit of Rs 3300/- (if given at all by you) was allowed to exceed beyond free package with downloadable bytes limit as allowed against Rs 98/- package. ( you may please advise your technical wing to incorporate / devise system whereby on exceeding threshold of anyone’s eligibility package, system should trigger automatic stoppage of net services-This is an scope for improvement in your kind of system)
You are requested to please where I’m mistaken and why should I be penalised despite being in long association with my company as a whole.
Having NO fault of mine I request your good position to consider waiver of excess bill of Rs at least Rs 5000/-.
I’m ready to switch back to my original internet plan of Rs 400/- or even more subject to my corrected bill amounting below Rs 1500/-.

For your kind help in the matter please as my company will not reimburse the excess bill amount beyond Rs 1500/-in month.

Rgds,
S D Kureel
SM (M-WL) /BSO Kanpur
Ph:[protected]
Mob: [protected]
Mail: [protected]@sail-steel.com

loction change
dish location change
I have requested for the Relocation of the Air tel Digital TV on 15june 2011 in the Air tel Dth Customer Care, I was told that Engineer will come at 2 o clock on 23June 2011 My complete id 9344648and fix it at the new location but Engineer not came.

I called again to the Customer care for the same, they gave me the time of 3 pm of 26 June 2011, my complete id 9433548for the installation of the Air tel TV, but the Engineer didn't come.phone no [protected] And 27 june 2011Complete id 9468607 Engineer phone no [protected]

Again I called to the Customer Care, they gave me time of 11:00 am of Tuesday, Site Engineer called me and told me that he didn't know the location of my address, so come to the Bus Stop, I reached the Bus Stop (leaving my office) and waited for my home , but he neither came nor called me.29 June 2011 complete id 9549417

Again I called to the Customer Care and told all this, they gave me assurance that it will be installed on 01 July 2011 up to 6 pm, but Engineer didn't came .

Again18 July 2011 I called to the Customer care and the executive transferred my call to the Supervisor. I talked to the Supervisor he took his Engineer number from me and also asked to call him. I called the Site Engineer...When I asked for the installation, he said that he forget to come..and told me that he is coming in an hour..He is stuck in the rain. We waited for him but he didn't came and also not called me in this regard.and
Again I called to the Customer Care and told all this, they gave me assurance that it will be installed on 24 Oct 2011 up to 6 pm, but Engineer didn't came .
And still I haven't got any confirmation from their side.
Again I called to the Customer Care and told all this, they gave me assurance that it will be installed on 2 06 2011 up to 6 pm, but Engineer didn't came .on 2 05 2012 up to 6 pm, but Engineer didn't came
I don't want this worst services any more
I want my all the money back.
I am just fed up from this
this my phone no [protected]
my mail id simhachalam.[protected]@gmail.com

Airtel no : [protected]
Relationship no: [protected]

Hi...bill dated march & april 2012,of the above mentioned number,has been produced to me with my working organization name as bajaj alliance general insurance instead of BHARATI AXA LIFE INSURANCE COMPANY LTD without any request of such given from me which in turn resulted in non payment of my mobile bill payment from my company i.e Bharati axa...have made a complaint to the company people with request no: 43172584 on 17th april which made no difference again bill dated 3rd may 2012....same bajaj alliance..again given a complaint with request no: 43489891.a monetary loss & mental harassment since bharti axa is not sanctioning my mobile bills(since mobile bill is reimbursed by bharti axa) due to a mistake in company name...PLZ TAKE ACTION


SANTANU GHOSH
[protected]

Since last 15 days ,my Airtel DTH connection( [protected] ) is not working because of technical reasons of channel shifted to SAT 2 ?????. I have registered 1st complaint on 23rd April but till today my complaint is not resolved.After that I registered few more complaints but same is the result .

Every time I spoke to customer care service center they register new complaint but with no result also
their local service center do not answer the phone calls since last 15 days.

on 5 th May ,I spoke to Airtel DTH Mumbai territory manager Ms Shubhangi , whose attitude was ir-responsible & asked me to wait for few more
(4-5 )days . when I said her should I discontinue the services further , her answer was "Yes you can ". such is the territory manager.
its already been more than 15 days ,I am simply helpless & fed up with Airtel DTH.

complaint no[protected]April-12
[protected]May-12
[protected]May-12
[protected]May-12
[protected]May-12

Omkar
[protected]

Fraud with Rs 200 Topup
I am based at Bangalore and have been a loyal customer of Airtel prepaid mobile for almost two years.
I didn't have many problems with their service previously.

On 28th Apr 12, when I did the recharge of Rs 200 through ICICI online, I was in rude shock!!! It gave me a talk time of Rs 1 and also no special balance (the fancy thing Airtel use sometimes). Trans ID is[protected].
Then I called Customer service in Bangalore and talked to one lady, Sangeetha and she said that my recharge of Rs. 200 went to 3G service and NOT to my prepaid talk time. I argued with her saying I did the recharge last time and I got Rs 179.32 talk time. She is saying I have to recharge Rs 201 instead of Rs 200, then only I will get that talk time. I was shocked and disappointed as I badly needed the talk time and I opted for 3G connection ANYTIME. She disconnected the call ABRUPTY!.

1) If Rs 200 is for 3G, they should have informed the customer in advance saying they should recharge for 201 instead of 200 to avail same benefits.
2) Secondly they should give better options in easy recharge to the dealer so that they don’t get these kinds of issues in future.
I am thinking to move to a different mobile provider, probably Docomo as I heard they give better service with a better plan and rates.
It is high time to say GOODBYE to AIRTEL!!!.
NB: I didn’t mention my mobile number or email address here to avoid unsolicited calls/messages from telemarketers.

Thanks,

Rajesh Babu Dwivedi

I opted for RC26 (sms pack - 100 sms per day) for a month. Then I came to know about RC36 which gives 200 sms/day. When my RC26 got over after a month, I went for RC36. Then the very next day they have deducted Rs.26 saying that the RC26 pack is on auto renewal. On calling customer care, they suggested me to dial *333*0# which is invalid. This is mere cheating. I'm highly disappointed with the service. Airtel is such a well reputed org in telecom sector and these kind of activities reduce their standards. Please take necessary action on this complaint

Dear Sir,
I am Sabari, NRI.
We are airtel customers for a long time.
We use 4 airtel phones, 1 airtel dish.
Our query is we are not getting proper mobile range and no broadband internet connection in our area. When I inquired, I come to that there is no broadband connection and no proper mobile range.
Why this problem is not rectified so far?
When I call my father, he used to carry his phone to the upstairs. Even though he climbs, it is not clear.
You are one of the biggest companies in India. Can't you solve this problem in a day?
Expecting your reply.........

Sir,

I have registered for DND more than 3 months back. But I still get SMS ads. I complained to the Airtel customercare many times. Each time they would come back with a "your problem has been solved". But the problem still remains. I'm fed up with Airtel customercare. They flount TRAI regulations with so little care!

Jyothis

Rahul R Gupta,
P-5 Bldg, Flat 303,
Empire Estate, Chinchwad,
Pune:-411019.
Customer id :-[protected].
Ph:-[protected].
[protected].
[protected].
[protected]

To,
The Manager
Bharati Airtel Ltd.

SIR,
I Rahul R Gupta want my unnecessary deduction balance back from Bharati Airtel Ltd as co is deducting my balance every day from march-12 As today when i spoke to call centre representative he said that i have activated a value sports standard pack of which amount is been deducted from my account, but i am surprised that i have never activated any plan. My Balance is been deducted by Rs 5.86 daily,.without our intimation the plan is been shifted as per company benefit. This time we have charged annual plan but I feel been cheated by company automatically converting my ultra pack plan to value sports plan.. I think if company have any financial crisis, i m happy to donate to Bharati Airtel Ltd, but the company should not do such type of malpractices.

So to the kind management i request to refund the above amount in my account as early as possible.

With Regards,
RAHUL R GUPTA.

Unwanted Airtel schemes are frequently activated without consent charging per day.My mobile no. is [protected].Some "Airtel Gyan" was activated from 16.03.2012 charging Re.1/- per day.Stop it immediately and refund back my money.

Tarulata Ghosh

hello sir
my name is shreyas, i had ported my number last month on 28apr 2012 from idea to air tel after 25 days without any warning they barred my number, after going asking them they told my documents were not proper . so i submitted the proper documents last week.. still after 1 week it not been activated. if i ask them they say it get proper today, still it not been solved, i don't know what to do more, my number is [protected],
thank you

Hello

I have received a missed call on 4th May 2012 at 14 : 19 from +[protected] . As I understand that +92 is Pakistan's code and therefore would like to highlight the issue. I am a Airtel Post Paid Connection user , thus would request you to look into this matter . I have lodged a complaint to the customer care as well

Thanks

Debasmita C Karmakar

Dear Sir/ Madam

Humbly requested that I have requested for airtel broadband connection last year & I got reply from airtel end, that my area's switch is faulty. so, connection could not be installed. But from jan-12, I am receiving regular bills for the same against A/c No.-[protected]. & in April-12 i have also got a letter for issuing legal notice for pending amount payment & no broad band conection is installed on my home address.

After many complaints i have not got any positive solution/reply from airtel.


I request you to please look in to the matter, provide resolution at earliest.


Thanks & Regards,


Shailesh Kumar
([protected])

I have been using airtel since so long and have referred lot of my friends ,
but I felt cheated because of airtel poor and cheap quality services.
I took plan for 98 rs (fixed plan for one month) one month back and I have
been charged around 4000 for the first 15 days only . I am really fed of airtel services .

For the past three days my aitel broadband is not working.so come and repair my connection.
if need my address i will send you.

Name: Nusrat Zaheer Ahmed
Age: 61 years+.
Residence: T 37 HUDCO Place Andrews Ganj New Delhi-110049

1. After very bad experience i opted for Airtel mobile service (Post Paid) connection 1n last quarter of year 2010 for my mobile number : [protected].
2. Noticed call drop and weak signals problem at my residential house in very first weak and complained accordingly but issue was not cleared.
3. Complained again and again in last 2 years, each time they promised to send a team of engineers at my residence, but no one came till date.
4. Each time I asked for giving me status of my complaint they told me it had been resolved, and again registered my complaint.
5. Last complaint registration number they gave me on phone is: 43355038 and claimed it has been resolved as per their record.
6.In the mean time my billing amount is rising every month.
7. I think this is their tactics of robbing the consumer by charging handsome amount for bad service.
8. Some people told me that raising mobile tower height is very costly in your South Extension area hence they (Airtel people) are dodging in your case.
9. My demand is: Either resolve the connectivity issue or refund me the amount charged for the dropped calls at my residence during these two years.
10. I request TRAI to intervene and help me in getting my issue resolved.