Airtel Complaints & Reviews

Dear Sir,
I would like to bring to your notice the sorry state of Airtel Network, one of the best networks in India and quite contrastingly the worst when it comes to porting out numbers from their network. I am using this Airtel No. [protected] for more than a year now. I have applied for number portability as I wanted to port out from Airtel to TATA DOCOMO T24 Network. I received the UPC code (AX795263) on 14th of March and on the same day I submitted my documents to the nearesr TATA DOCOMO T24 Network outlet. The next day I received a call from Airtel asking the reason for my porting out. After convincing them I was assured that within 7 working days I would be ported out. I waited for more than 7 days and decided to contact the Airtel Customer Care to check the portability status but in vain. I kept calling them time and again just to get different reasons every time. Sometimes they used to keep me on hold for minutes and would disconnect the call midway. Due to repeated calling they diverted my call to Automatic Telling Machine. I had to borrow my friend’s mobile to contact them. Every time I call them they come up with invalid reasons saying there is no issue from their side and asked me to contact T24 customer care. After repeatedly calling them I was promised that within the next 7 days I would be ported out without fail. Again I waited for 7 more days to hear the same reason that they don’t have the details and even refused to let me know the valid reason for the delay. I contacted them 2 days before the expiry date of the UPC Code to check the status. I spoke to the supervisor (Ms. Karthika) to know the reason for the delay and made clear the expiry date of the UPC Code, she convinced me that the validity expires in case I fail to submit my documents in stipulated time of 15 days and doesn’t expire after submitting the documents. She even asked me to resubmit my documents and as per her insistence I resubmitted the documents but to avail same result. The next time when I contacted the supervisor (Mr. Sharath) he told me that my UPC Code is expired and asked me to reapply for the UPC Code. I again the received the UPC Code (AX666642) on 3rd April and on the same day I submitted my documents (Thrice). I contacted them after 7 days but avail no response. Now they have even diverted my other mobile no. to Automatic Telling Machine. Every time I am contacting them they are coming up with same reason and not processing my request. The other day I.e., on 12th April I received a call from Airtel Customer Care informing me that my request has been processed. But to my shock when I contacted them regarding this the same old story prevailed like the old wine served in a new bottle. In the process I registered 32 complaints ( for which I have the screen shot of the complaints registered ) and have contacted them more 100 times. All my attempts were in vain.
I am not the only person facing these problems but if you browse through websites( consumercomplaints.in and complaintsdesk.in ) you will come to know there are many more people who are in similar situation. I request the authorities concerned (TRAI) to personally look into the matter and take stringent action against the perpetrators.
Last but not least, this is my second complaint with consumer complaints.in. ( My first complaint was on 3rd March ) and I humbly request the authorities concerned to consider the complaint as a high priority one and raise the issue. This time around I hope and expect better results and my problem would be sorted out at the earliest. And please find an attachment with this complaint.


Thanks and Regards,
Mohd. Imtiyaz Ali,
Mobile : +91-[protected].

Hi,

Last month i did re-charge for Rs.18/- with reference from the recharge shop pamplet, as it provides 2500 SMS for 30 days and 200 max per day. But later only i came to know that the rate cutter is limited only to a time duration in a day. Till date i did not get any information about it. To de-active this service, i was asked to dial *333*0#. I called the number several times and i always received "Sorry, currently we are unable to process your request. Please try after sometime." Even i tried to reach the customer service personal, due to lot of changes in Airtel toll free service, i could not reach.

Today without any prior notice the booster pack of Rs.18/- is renewed and i tried dialling the same number to de-activate the service, again i am getting the useless message.

Please help me out to stop this service and refund Rs.18/- back into my talk time balance.

My Airtel Number[protected]

Thank you.

My airtel broadband fix line number [protected]
My account number is14706424.

I was told that my airtel broadband plan will be changed from 1999 to 599 but it has been a month but my plan has not changed .
While calling airtel customer care i am being told that not to use airtel broadband connection but earlier the same thing happened i was told not to use the connection and i wont be charged but after six months the bill came along with the executive and i had to do a settlement and i had to pay 9000 rupees for not using the airtel broadband connection for six months. Same thing is happening again and i am being mislead by the airtel people for paying the unnecessary payment for again not using the airtel connection.
Please find some solution to end my problem.

Regards
Md. Kamran
Mobile number - +91-[protected]
Address - 13/1A, BRIGHT STREET, KOLKATA -700017

Regarding unwanted services add by airtel by own


Sir,
It is for your information & necessary action that we are very old customer of your Airtel mobile connection users. We have four pre paid cell phone connection of Airtel those numbers are as under.
1. [protected]
2. [protected]
3. [protected]
4. [protected]
But it is regretted to inform you from last year we are facing problem of adding & activation of value added services without our demand and consent and deduction of our money.
As on today on our one of number [protected] at 8.10 a.m. the following message has been appear " 340 local sms pack has been activated on your mobile @ Rs. 34/- valid for 30 days. whereas we have not asked for such service".
It is very objectionable and against any rule & law.
Therefore, you are requested to please take strict action against the concern, failing which we were bound to approach to consumer forum/court and also choose other service provider.
Hope you will look into and refunded our amount that has been deducted wrongly & un-lawful.

Thanking You

S. Furquan Ahmad
Estate Officer
D-204, Jamia Hamdard University Campus,
Hamdard Nagar, New Delhi-110062
Cell No. [protected].

It is intimated that I have procured a Airtel Prepaid Sim with MSISDN No.: [protected] and SIM No.:[protected] and IMSI No.: [protected] from Peyling, West Sikkim, Sikkim on 05.03.2012. At the time of purchasing sim I have submitted copy of my Passport, PAN Number and later I have submitted my employee certificate too (which are also attached here). But even after one month my outgoing call is still barred. I don't understand that what you need now from my side to activate my number's outgoing call. Although I have recharged my number with Rs. 250 and Rs. 36 for STD Calls and Rs. 98 for Internet access.

I want to register a complaint against airtel digital tv. I have prepaid connection enrolled a package of 320/325 rs per month .I am regularly recharging my airtel account every month before balance gets zero. Problem is - Every month I am getting message on screen that my balance is low. This messages starts coming on screen when my balance is more than 70-80 rs (validity is more than a week). message displays in center of the screen and occupies half of the screen of my TV. This is really frustrating when you are watching programs , especially live events. I am giving my account details below and want to request to airtel people to make a practice to show message once balance is nil Or below daily burn rate(validity is 1-2 days) . overall stop customer to remind to recharge account week in advance. I told this to customer care lots of time but these guys we all know.

Acc ID : [protected]
Name : Nilesh Patel


Area Manager : Sandip
Contact : [protected]

Nodal Officer : Gopal Suryavansi
Contact :[protected]

Incase I need any other steps to express my frustration , Suggestions are welcome.

Dear Sir,
With due respect and humble submission I Pankaj Bisht (Sub-Inspector(Min) 103 BN BSF presently deployed complaints against Airtel Company for your kind consideration and legal action please. at Indo-Bangladeh Border and serving for nation in extreme hard area of Tripura would like to bring following
I installed a internet connection from Airtel Co. along with landline connection during the month of Dec 2010 vide cash receipt No.114203 dated 02.2.2011 , rep of the Company intimated us about the various attractive schemes , accordingly I have purchased one scheme of Rs.650/- per month along with land line connection for education purpose of my school going children but after 02 months on enquiry it was apprised by the Co.rep that all attractive schemes have been finished and the rates of normal schemes have been increased from Rs.500/- to Rs.700/- with in 02 months. Which clearly shows that fraud and false schemes are being projected by the Co. in initial stage to attract and making customers and after that customer compel to continue the service on higher rates? I am also a victim of these schemes and compel to continue the service for education purpose of my children and regularly paid the amount of monthly bill. During the month of Oct 2011 suddenly net connection was disconnected. In this regard I have made so many complaints to Airtel customer care service upto 03 months, but no any action was taken. After facing 03 months harassment I immediately stopped the payment of landline telephone bill as company was not paying attention on my problem.
Now Airtel customer care service threatening to my family on phone to pay the landline bill. One threatening call received at 1126 hrs on 27.3.2012 from telephone No.[protected] on my mobile No.[protected] from Airtel customer care service namely Amit Kumar. Amit Kumar is a very fraud and corrupted person and his by name complaint has also been submitted by a customer in consumer forum web site.
Keeping in view of above it is requested that strict action may be taken against the defaulter who are using threatening language with customer and serving in Airtel customer care service and also against the Company for providing fraud and fake scheme and harassing to customer and a heavy penalty may be imposed on the Co. to avoid corruption.
A suitable compensation may also be provided to me for facing harassment by me and my family and heavy loss of study of my children due to very poor /bad management of Airtel Co.
.Your Kind co-operation in this regard will be highly appreciated and I shall be very greateful to you for this act of kindness.
Thanking You,
Yours faithfully
PANKAJ BISHT
Dated : 10 March 2012. SUB-INSPECTOR (MIN)
103 BN BSF

It's been 13 days and my complaint for iptv not transfering/working has not been resolved.

I have been following up for last 4 days and everytime the CUSTOMERCARE EXECUTIVE reading same script written to them that it cannot be transferred due to choak in the DP box. But the truth is that the executives doesnt bothered to come & see the situation as the new building where i have to get the IPTv transferred in behind my old and existing apartment. I dont know how the choak is applicable if i am switching the connection in my end with the other end terminating to the DP box.
Again if choak is there who will come and solve this problem, Reliance, BSNL or Myself has to do it with my own effort. As a service offered by Airtel its Airtel responsibility to give service to the customer who bought the product and paid money to Airtel but no one is bothered in respective department nor any management is taking care of the service request which has been raised 13 days before.What a pathetic service !!!!

Thank god that billing is happening regularly even without transferring and working.

Do you want me to wait for years and years to get the choak in the DP box reduce ? Do you think that there is no other service (Broadband & Dish) available for the people in the country ? I am using the Airtel mobile connection for the past 2 years. Now i have to re-think about it and i have to take a decision against Airtel so that i wont get in to these trouble later.This non performance and behavior has made us suffer a lot and caused a lot of mental agony and tension.


Fixed Line No - [protected]
Service Request[protected]/04/2012)

Hello Everybody,
My self Bijay Kumar Das. My airtel number is [protected]. I am going to tell you about a greatest begger company Airtel..
Last week mene 11 ka recharge mar k sms pack active kiya, is hafte airtel walon ne apne aap usko renewal kar diye.. wohan tak thick tha..Problem start usk bad...Renewal k bad sms aaya.. Par pack activate na hua.. customer care ko phone karnese 15 min, fir 6hr, fir 1day tak time extend kiye.. avi 3day ho chuka he par paisa katne k wabjud pack acttivate na hua he..Avi phone v na lag raha he.. Hum to Airtel jaise bhik mange to nehin na jo bhik mang mang k crorepati huye ho.. mehnat ka paisa he.. ek to paisa kat te ho aur complain v karne na dete.. apne aap ko best service provider kehte hain.. 2din se phone laga laga k halat kharab.. aapne aur kuch kam nehin he na kya.. jao bhik me de diya Airtel walon tumhe 11/

HI ,
I am Rakesh Kumar M , My Airtel Number is [protected]. i wanted to move
out of Airtel last month and wanted use the MNP feature . when i sent the
message to 1900 and got the Unique number for porting, i got a call from Airtel
number portability department and then asked me to stay back with airtel , the
Team Leader KIRAN spoke to me on the call and Promised me a Wavier of 50 % of
total bill for next 3 months from January , but its still not activated ,
recently 2 days back when i tried to port the number again i got a call from
Airtel number portability department and then asked me to stay back with airtel
, when i told that i had spoke to Kiran the Team Leader last the Agent passed
on the Phone to Kiran and promised to check the Call records and call me back
in 30 mins , its been 4 days as of today i have not Received the call .
i have 2 airtel number [protected] , [protected]. kiran in January had
promised a Rental wavier for 3 months for [protected]

Recently, after speaking with Appellate authorities and and the nodal office and Relationship managers they just denied for giving any wavier and blocked my outgoing calls and forced me to make the Payments immediately . AIRTEL REALLY CHEATS PEOPLE

you can reach me on[protected]

Hello Sir

I m Ankit Chaudhari ,i m from Mumbai and My my mobile no. is [protected] -Airtel (registration expired)
i got a call from customer service regarding post paid connection ,
then i said "yes " for converting my prepaid connection to postpaid connection ,they charged me 300 Rs as a security money ,and also give a post sim card ,
and he told me that your prepaid sim registration will expire ,
after 10 to 15 minute,your New postpaid sim will be activate ,
but till now (passed 4-5 hours) ,it is not activate ,
Please activate my sim ,i have no other Sim card to connect to u and also to others ,i am facing lots of problem cause of it,
i am a marketing field person ,
tomorrow i have very important meeting with my client .
as soon as possible ,please reactivate my sim card with my old number(+91-[protected])
thank you

I would like to file a complaint against Bharti Airtel Ltd. for
'financial harassment and mental torture' for the following matter.
I filed a telephonic request to Airtel on 121 for cancellation of
Airtel DSL Connection No.[protected] on June 12.01.2012, & your
executive happened to say that i have to pay the outstanding upto date
of 12.01.2012 , which i have done paying the amount by cheque on 12.01
2012 for RS 1619=00 at R.T.nagar Airtel outlet Instead of
disconnecting the phone, they called me exactly 10 times on
mobile no. [protected] while making various new offer rather than terminating
the connection. I confirmed it 10 times that I would like to discontinue
with this landline no. 41275739, yet they have calling me for the
Bill with complete
charges monthly charges. I wrote an email and they did not respond to
my email & also i have been to the different outlet for the same .
even today i have received a call from[protected] at 4 pm by name
Radha who happens to say that they will send me a legal notice , i
would like to inform that i should have send u legal notice to harass
a customer , where in related to my bill issue i have visited to your
outlet number of time & each time i get a assurance that they will
sought out this issue with there higher up & get back to me . i would
once again request you please kindly look in to this matter & revert
back . thanking you in the meantime

Hi,

I have your broadband user(with Number [protected]) for more than 3 years but i have facing issues with u every time but i was quit happy with your service but now a days you are making your service worst.

i not facing issues with broadband for 2 weeks my broadband disconnecting again and again and now this problem increased so much.

When i contact to your customer care they misbehave with me and denied to give service is this you service.

If my problem not retify on priority i have no option to closed your connection and switch to other broadband provider.


Regards,

Tarun Dey
[protected]

dear respected sir .. i have purchased one airtel postpaid mobile connection (sim). i have paid 1000rs advance rental for one year. in starting i have paid all bills . after that in my mobile there is a problem arrived of call drop in bulandshahr there airtel had solved my problem. after that same problem faced by me in meerut .for that i had complaint many times but airtel not succeed in solving my problem. if i had to talk for some minutes than i had to call again n again. i have faced by this many problems and in my business i had lose by this problem . by being frustrated i changed my number without paying my bill. now the one employee of airtel is giving me threat. and he is saying he will see me and abusing wid me. today he came to my office without giving me any legal notice .and created a scene in a bad way.this incident have make my office atmosphere very out of the work . he had gave me mentally harassement. i am not in a condition to pay full amount of bill. so that i request to you to take right action. my airtel bill no. [protected] relationship no.[protected]
thank you
yours
date ajeet singh
mo no.[protected]
12/04/2012

When I took the connection I had taken North Mega Pack,. But last year you people has introduced new mega pack and switch my package to it.
Today I just browse the channels in my package, I saw that I am not getting many channels which are listed in my package.
Like itv,comedy central, SADA channel, zee classic, Sony channel8, Fox Action Movies, ETC, Sony Mix and many more.

Above mention channels cost Rs94, as specified on airtel website.

Last time also I raise the same issue. I think airtel people are cheating customer in many areas.
If everything is controlled from airtel server so why the channels in the package are not updated.
This is not the customer responsibility every time browse airtel website and check the list of channels.

I want you to forward this feedback to higher authorities so that they will get to know how customer is getting cheated by airtel.

I SONALI TALWAR RESIDENT OF A-50,DAYANAND COLONY,LAJPAT NAGAR-IV APPLIED FOR A NEW CONNECTION FOR IP-TV ON 20 MARCH 2012 FOR WHICH THE REQUEST NO IS[protected].I PAID THE REQUIRED AMOUNT IN FORM OF CHEQUE AFTER THE COMPLETION OF ALL THE FORMALITIES.LATER ON I CANCELLED MY REQUEST DUE TO SOME REASONS.AS UR COMPANY'S PROCEDURE THE PAID AMOUNT SHOULD BE REFUNDED WITHIN 21 DAYS BUT I HAVEN'T RECEIVED IT YET.THEREFORE I REQUEST YOU TO REFUND THE AMOUNT AS SOON AS POSSIBLE.

Hello,

I have logged a complaint no. 17510596 with the call centre on 3/04/2012 morning regarding STB issues and issues with remote control. I explained that the STB was not receiving signals and some keys of the remote control were not functioning. I was told that the engineer would visit before 10.30 am next morning to resolve the issue. Till this date no one has turned up to resolve my complaint.
I called on the 4th of April morning and was told that the complaint was open and the engineer might come over till evening. I was given a number [protected] to followup with engineer. Despite numerous tries no one answers the number of the engineer. On calling back in the evening on 4th , the executive asked me to speak to his supervisor and put me on hold for about 15 mins. Thereafter the call disconnected without anyone coming online.
I called on the 5th, I was once again asked to speak to the supervisor by the executive and once again after a very long hold, I found myself to be on queue with the next executive again.
Obviously instead of being transferred to a supervisor, I was put on queue again. Was this done at the instance of the floor supervisor, I wonder?
On calling back again, after taking my id no, i was put on hold and the call disconnected again. All this time I have been trying to get through to the engineers number without any answer.
On 6th april, I called and as expected the executive who politely took all my details asked me to speak to his supervisor . put me on hold for 20 mins and finally I found my self to be on queue with another executive named Patibha Kumari. I explained to her that I was supposed to be connected to a supervisor but she said that I had called in to you, which means that I was back in queue. On my being adamant Pratibha organized a call back for me by a senior executive named JayKishore.
When I asked why a supervisor had not called me back, he said that he was in-charge of call outs to client and that he would speak to the engineer and call me back to find out why my complaint was not resolved.
I asked him to give me the name of the Quality Manager as I wanted to highlight the fact about how I was kept on hold for so long and then transferred back to queue and how no supervisor was willing to take responsibility to resolve customer complaints. He refused to give me the name or point me in the right direction.
I recevied two calls the next day on 7th april in response to my email to [protected]@in.airtel.com to find out if the issue was resolved and was told that it will be resolved the same day but no one came.

What I fail to understand is
1.why after the appointed time frame for customer resolution why no one has been appointed to check on complaints still open, follow up and resolve the same so that the customers don't have to call back all the time. Is that too much to ask from the company which makes tall claims about quality service.
2. why no supervisor from your call centre take my call despite being proactively asked to do so by your agents? why was bumped of calls after long waits? is their no quality monitoring? why has the quality manager no responded to my email?
3. Why was resolution provided after 7 days of complaining on the 10th of april? The visiting engineer Solomon said that he had received the complaint just the previous day. Why do I get charged for Nigerien visits and for hardware replacements. How is your service different from MTNL phone who service me free to ensure that the service is working fine so that I can use it for the money I pay you every month? My local cablewala is a lot more efficient and also does not charge for visits.
If you check the records then you will find that this is not the first time that I have suffered due to the inept and inefficient service provided by you.

I intend starting a online group in Yahoo, Google, facebook and Twitter named "Airtel DTH- BEWARE". I can immediately add at least 500 members in these groups.

A most disgusted customer,
William R Pinto
[protected]@gmail.com
[protected]

Today I got massage from the number AD-54321 regarding deduction of rs.60 for some service games club. This was very surprising to see because i never requested for such service.

Please solve the issue and refund the deducted money as soon as possible
Thank you !

airtel prepaid mobile number - [protected]
date - 11/04/2012
time - 02:26 PM

I have made two payments to airtel on nov2011 2000+2000 when my total due was 4500 rs.
By December 12 my broadband and land line got barred saying non payment i checked the bill and found that it is printed as,
23 nov Payment received by card 2000
23 nov payment received by cash 2000
2nd dec payment reversal cash 2000 ( i foundmit funny in two ways since it is impossible to reverse a cash payment after 2 weeks and i haven't made any cash payments)
Because of the reversal i checked the bank statements and i haven't received any reversal.
So i called the customer care and explained all of it for about 15 mins and they activated Internet connection it got barred again after teo days i called the customer care activates barres... It happened many times. And airtel has charged me rent for dec and jan though my land-line was barred and broadband was randomly working. As of today my total due is around 7k ( which is still missing my 2000 rs payment.
As a customer all i could do was sent the receipt copies and bank statements as per Airtel requested and airtel never even bothered to call me back to resolve this issue till march 2012 and Airtel issued me a legal notice too for non payment on march 2012.
Now i get call backs from airtel regularly with the reply "your payment is showing as cash laument revereed" and after explaining everything they want me to resent all the receipts again.
I tried emailing them, which was also useless since i always get reply saying will get back to i. 6 days or some stupid reply like" we haven't received your online payment you sould pay from airtel.in website"
I need justice

SIR,
TODAY I HAVE LOST MY MOBILE WITH SIM. MY MOBILE NUMBER IS [protected]. I MADE A COMPLAINT ABOUT THAT TO CUSTOMER CARE PERSON AND REQUESTED HIM TO LOCK THE SIMCARD. HE ADVICED ME TO GET A DUPLICATE SIMCARD FOR THE SAME NUMBER. I PURCHASED A NEW DUPLICATE SIMCARD IMMEDIATELY. HE TOLD ME THAT THEY WOULD ACTIVATE THE SIM WITHIN TWO HRS. BUT STILL THE SIM IS NOT ACTIVATED. I WANT TO CONFORM WHETHER THE OLD SIM IS LOCKED OR NOT. I MADE CALLS SEVERAL TIMES.BUT NO RESPONSE FROM CUSTOMERCARE. PLEASE REPLY ME AS EARLY AS POSSIBLE ABOUT THE ABOVE MENTIONED PROBLEM AND ALSO WHEN WILL U ACTIVATE THE NEW SIMCARD?
THANK U

haresh kumar
dheer nagar maruti state road
agra