Airtel Complaints & Reviews

I've been using this Airtel number for past 1 year. Last two months, the experience has been traumatic. Even after paying my Bill on time, they disconnected my number. Going to their service gallery is a pain because Customer care executive of this so called consumer friendly company are not so friendly. They didn't co-operate. its like 'we can't do anything till your payment gets reflected in the system'. They refused to believe their own company's receipt. I was without my phone for two harassing weeks, had business impact.

improper billing.. rude customer care
Hi all,

My Name : krishna banga, my Airtel Numbe is :47243985,my contact number :-[protected]

I was a loyal customer to Airtel, I airtel's subscriber for Broadband, telephone, mobile. However everything my faith completely changed in the month of MAY 2010, when airtel changed my connection with out my approval. (i asked for change of plan but also insisted that someone from airtel should infrom be before the plan change, for which the customer care agent agreed aswell). however, without my notice the paln was change on 5th july. when i called them to verify the same.. no go.. i spent close to 30+ hrs making 40+ calls to airtel no go..
whenever i asked for a superviosr they kept me on hold for 30+ mins and disconnected the call... it happend more than 10 times.. later got confirmation from one of the customer care tech that.. the issue was coz of miscommunication from airtel and i wont be billed for this.

again in the month of Aug 2010, i received a bill of 1123/- where in my plan is of 250/- per month.


as i had a bad experince, called airtel again at 12:12pm, got accross a RUDE customer care tech.. who actually wants to fight with me.. didnt not tell me what is documented under the complaint number.. upon asking many times ( i had to shout)- then i came to knw that.. the previous tech did not document everything what he told me.. (currently i am on call with them.. on hold for 20+ mins..as i asked for a superviosr.. i am 100% sure that.. they will disconnect the call after some time).

the problem is that.. the agents say something on call.. but docuemtn nothing.. for which i had to have a hard time.. whot to complaint regarding this...

What is the process to escalte the matter.?

Their attitude is "We DO NOT CARE and DAMNED BE THE CUSTOMER

i think i will get immediate result

Airtel — Amount Debited Automatically

Airtel has debited Rs.99 from my account without any reasons.I got a message saying that I have been subscribed to some service on Airtel Live & they charged Rs.99.When I complained to the customer care people, they say they can't do anything.Need to find a solution for this & also penalise Airtel for cheating people.

There is no offer for std sms pack.It was launched but in 5days only it closed.

Mr. Rakesh Ranga, I fail to understand how the issue has been stated as resolved. The manner in which the issue was handled was so pathetic that it had left me with no choice but to CLOSE the account.

Airtel is pathetic. I have taken broadband connection from it a year ago, and I was given a telephone( fixed line) along with it.For one year everything was sort of okay, no major complaints I must say, but my Feb'2009 Bill was a surprising revelation. The moment I saw the total bill amount I knew something was fishy, and when i looked into the call details I found 80% calls were made to numbers belonging to that part of the country where i never usually call or have called in the past .I dont have any friend, relative or business in that part whom the calls were made to .The most surprising element in the bill was continuous calls everyday for 15 days, when I was out of station with my family and the house was locked.

I called up customer care and told the problem, i even said that i can produce proof that I was away so I could not have made a call from the landline.Every logic fell into deaf ears, no one was cooperative from Airtel side, they kept of insisting the the bill is okay and I might have given the house key to someone who actually used it. More problem, the ghostly calls kept occurring even after I came back from vacation.

The only option remaining for me now is to stick to my principles and dont pay them and take the matter to consumer court or meekly submitting to their fraud.
I chose the first option! the story goes on ...

fraud in bill
We also exprienced from last month that some add on plans are getting added to the bill even after placing a disconnect request.The charges get automatically added to the bill. I have already logged complaint twice to deactivate add on packs on phone. But these charges get added in every month's bill.
Kamlesh Rawat
MP
[protected]

customer id[protected] kindly UNSUBSCRIBE/DEACTIVATE my airtel movie subscription dt 07/04/2012 to 07/05/2012 pl. do not renew.

Fraud in bill

Some add on plans are getting added to the bill even after placing a disconnect request.The charges get automatically added to the bill. I have already logged complaint but still i have received sms that these charges will get added in every month's bill. whe i have not subscribed on zapakplus.com how will i unsubscribe?

Regards ,
Anita Sharma
[protected]

please stop this service(http:// airtel.zapakplus.com/airtel php).Please kindly UNSUBSCRIBE/DEACTIVATE zapak entertainment gold games;date- 09/09/2012 please do not renew this service now5. MY Broadband ID [protected]

AIRTEL DIGITAL TV — Poor Maintenance

Hi Team,

I m feeling succourless due to the services provided by the Airtel Digital services.

I am using the Airtel DTH from last 2 years and every month i pay visit charge except the recharge voucher.

When i ask to the engineer , they says the problem will not occur again .

Recently we paid Bracket and LNB charges in last 15 days but the problem is again same today as it was .
At the same place we are using the TATA SKY services ,, and i am surprized to see , even a single visit is not required for TATA DTH services.

Why?

This type of services are really frustating for me and there is no way except termination of my relationship with Airtel.

I didnt expect this type of services from AIRTEL DTH.

I need your kind intervene in this regard

Rgds,

Praharsh Gupta

91-[protected]

AirTel — unknown number calling at odd hours

Hi, Iam receiving Crank and blank calls from this mumbai number : +[protected] continuously and also getting unsolicited messages. Please help me to find out who's number is this and i want this to be discontinued with immediate effect.
Thanks,
Nik

AirTel — IGNORING COMPLAINTS

SIR, I M POST PAID CUSTOMER, N I HAVE SUFFERED FROM BARRING SERVICE AFTER PAY MENT, N REGARDING THIS I HAVE COMPLAINTS IN CONSUMER FORUM (complaints no.192427.)

Dear Rakesh,
I would like to bring to your notice that my issue has yet not been resolved despite several attempts. I am still facing the same problem. This is not fair on your part to cause inconvenience to customers. as the Govt. itself has introduced the portability system for the customers' convenience. You people are making me to go through hell for porting out one number. it has already been more than a month now. I kindly request you to personally look into the matter and sort it out at the earliest and for which i am sending you a mail in detail at your above mentioned mail id. Please go through it and respond me.

Thanks and regards,
Imtiyaz,
[protected]

Dear Rakesh,
I would like to bring to your notice the sorry state of your Network, one of the best networks in India and quite contrastingly the worst when it comes to porting out numbers from their network. I am using this Airtel No. [protected] for more than a year now. I have applied for number portability as I wanted to port out from Airtel to TATA DOCOMO T24 Network. I received the UPC code (AX795263) on 14th of March and on the same day I submitted my documents to the nearesr TATA DOCOMO T24 Network outlet. The next day I received a call from Airtel asking the reason for my porting out. After convincing them I was assured that within 7 working days I would be ported out. I waited for more than 7 days and decided to contact the Airtel Customer Care to check the portability status but in vain. I kept calling them time and again just to get different reasons every time. Sometimes they used to keep me on hold for minutes and would disconnect the call midway. Due to repeated calling they diverted my call to Automatic Telling Machine. I had to borrow my friend’s mobile to contact them. Every time I call them they come up with invalid reasons saying there is no issue from their side and asked me to contact T24 customer care. After repeatedly calling them I was promised that within the next 7 days I would be ported out without fail. Again I waited for 7 more days to hear the same reason that they don’t have the details and even refused to let me know the valid reason for the delay. I contacted them 2 days before the expiry date of the UPC Code to check the status. I spoke to the supervisor (Ms. Karthika) to know the reason for the delay and made clear the expiry date of the UPC Code, she convinced me that the validity expires in case I fail to submit my documents in stipulated time of 15 days and doesn’t expire after submitting the documents. She even asked me to resubmit my documents and as per her insistence I resubmitted the documents but to avail same result. The next time when I contacted the supervisor (Mr. Sharath) he told me that my UPC Code is expired and asked me to reapply for the UPC Code. I again the received the UPC Code (AX666642) on 3rd April and on the same day I submitted my documents (Thrice). I contacted them after 7 days but avail no response. Now they have even diverted my other mobile no. to Automatic Telling Machine. Every time I am contacting them they are coming up with same reason and not processing my request. The other day I.e., on 12th April I received a call from Airtel Customer Care informing me that my request has been processed. But to my shock when I contacted them regarding this the same old story prevailed like the old wine served in a new bottle. In the process I registered 32 complaints ( for which I have the screen shot of the complaints registered ) and have contacted them more 100 times. All my attempts were in vain.
I am not the only person facing these problems but if you browse through websites( consumercomplaints.in and complaintsdesk.in ) you will come to know there are many more people who are in similar situation. I request the authorities concerned (TRAI) to personally look into the matter and take stringent action against the perpetrators.
Last but not least, this is my second complaint with consumer complaints.in. ( My first complaint was on 3rd March ) and I humbly request the authorities concerned to consider the complaint as a high priority one and raise the issue. This time around I hope and expect better results and my problem would be sorted out at the earliest. And please find an attachment with this complaint.


Thanks and Regards,
Mohd. Imtiyaz Ali,
Mobile : +91-[protected].

Airtel Mobile — Illegal deduction of money

Sir,
I have a prepaid connection of Airtel mobile no [protected]. Four days back my 50 rs got deducted from my account. I informed to customer care several times but still i didn't recieve my money. Now whenever i call customer care my call is not transfered to customer care executive.
Anil

Airtel Broadband — Airtel agent cheated me

I am a resident of Mehrauli, New Delhi. I requested Airtel
for a new internet broadband connection via their online contact form. I got a
call from Airtel office saying that Airtel agent will call me. So a man by the
name of Rahul whose phone number is [protected], called me and came to my
residence on 13th Nov. I opted for the 1099 plan and handed him cash of Rs
4900 for installation and wifi router charges (Totally refundable he said).Rahul said that engineers will come on 14th Nov to install the modem and wifi. They did not come so I called up Rahul who said that I need to deposit another Rs 5,000 as the plan I signed up for is no longer available. I told him
I would like to cancel my registration and that he must return my money. He
said he will come on 15th Nov 5 pm to return the money. But he never showed up
and now his phone number does not work - it's switched off!.
I called up Airtel on 121 but the agents Piyush and his manager Salman could
not help me as my details are not in the system they said. Now how can my
details be ever in the system when it's clear that Rahul is posing as an Airtel
agent and cheating people.
I have the yellow Airtel registration forms but it does not have a CEF number.
Please help me out.

Dear Mr Ranga
Thank you for your automated response.
I have already sent all necessary details to the mentioned email id. And I now look forward to a resolution at the earliest.

Best regards
aozukum

Dear Mr Ranga
I have sent 5 emails to these ids [protected]@airtel.in, pallavi1.[protected]@airtel.in, care.[protected]@airtel.i, called Airtel customer care a million times now, but my issue is not resolved.
I have tried all possible means and informed Airtel about my issue but as expected my issue is not resolved. All big corporations are the same, they don't care for small fish. They don't give a damn that someone has been cheated of thousands of rupees.
Prove me wrong and solve this issue

Thanks

Dear Sir,
I have required for recevied all calls for the month of December 08 and January 09, So pleased arrange the list for calls recevied at my cell no.[protected],

Thanking You

Regards
A. K Gautam

I have required for recevied all calls for the month of January 09 and Jun'09, So pleased arrange the list for calls recevied at my cell no. [protected]

i want incoming call details for my no +91-[protected]. From jan'2009 to till date .plz sent above following mail address.

yours truly

kesavaram

dear sir/madam,

i want incoming, outgoing and missed call details for my no +91-[protected]. From june'2009 to till date .plz sent above following mail address.

SND VIA SMS MY INCOMING CALL LIST FROM LAST 3 DAYS..

hi
good evening dear sir
i am mahesh kumar sharma .i have Airtel sim no.[protected] i need daily incoming and outgoing call
details pls provide me daily details in my email box.my email is [protected]@hotmail.co.uk
and second is [protected]@gmail.com.
thanks for a lot
thanks
regards
mahesh

hi
good morning dear sir
i am kuldeep panthi.i have Airtel sim no [protected] i need daily incoming and outgoing call
details pls provide me daily details in my email box.my email is -kuldeep.[protected]@gmail.com
and second is kuldeep.[protected]@yahoo.com

hi
good morning dear sir
i am ashwini.i have Airtel sim no [protected] i need daily incoming and outgoing call
details pls provide me daily details in my email box.my email is [protected]@yahoo.in

res sir pls send my airtel number [protected] incoming call details month of dec 2010 as soon as possible to my mail id faizal.[protected]@gmail.com i am waiting for ur reply my mail

Dear Sir/Madam

i want incoming, outgoing and missed call details for my no +91-[protected]. From May'2011 to till date .plz sent above following mail address. Email:srinivas.[protected]@gmail.com

want incoming, outgoing and missed call details for my no +91-[protected]. From october 2010 to till date .plz sent above following mail address.
[protected]@gmail.com

Respected sir,
i have airtel connection with no.[protected]. But i receiving unnecessary phone calls from 2 months. So, kindly communicate incoming and out going calls as early as possible.
Thanking u sir


P.Subramanyam,
e mail : [protected]@yahoo.in

dear sir,
i want incoming call list for no [protected]. from december 2012 to january2013 . plz sent above following mail address [protected]@yahoo.com

Airtel prepaid mobile — Mobile service activate

Hi All,

I have prepaid connection and unwanted service activate was activited by service providers. And Rs 3/- are deducted from my balance.