Airtel Complaints & Reviews

I lodged a complained on 5th of April, that my Airtel broadband connection is not working as there is no internet connectivity from ISP. As we have more office work to do at home and it’s stuck due to no internet connectivity since last 8 days and no resolution has been done till now.

I don't know which type of resolution they are doing, that is taking more than a week?

By that time we are following up to Airtel customer care center and each time they picks up the phone and says “Sir issue will be resolved by end of the day”. I am getting the same response from the past 8 days. But it’s not resolved yet. I am unhappy with the service being provided to me from Airtel.
Please look into the issue, otherwise cancel this connection.

Connection Details:
Account Number – [protected]
Phone No. [protected]




[protected] Forwarded message[protected]
From: <nodal.[protected]@in.airtel.com>
Date: Fri, Apr 13, 2012 at 9:20 AM
Subject: Re: UNHAPPY WITH SERVICE FROM AIRTEL
[|BAL|Qrc[protected]|]
To: sjain.[protected]@gmail.com


Dear Mr. Jain,

Ref: Email dated 12/04/2012, you have expressed your concern regarding
broadband connection not working for your airtel account number: [protected].

Thank you for writing to airtel and giving us an opportunity to assist you.

Please accept our sincere apologies for the inconvenience you might have
faced due to the under mentioned episode. We value the relationship built
with you and trust that one odd, unfortunate incident will not come in the
way of this association. We would like to reiterate that we share your
anguish and have taken adequate action to ensure the non-occurrence of the
same in future.

We would like to inform that your concern has already been registered with
reference number 13962576 and it would be processed by 13/04/2012, 04:00 PM.

Our team is already working on this and our executive will revert to you
shortly.

Please do write in for any further assistance.

Please feel free to speak to our call center executive on 121 regarding any
query/request and on 198 for any complaint, you can also email us at
[protected]@in.airtel.com.

You can get in touch with the Nodal Officer with your earlier request or
complaint number if it is still unresolved. Kindly note that our email id's
have changed. You may send an email at nodal.[protected]@in.airtel.com or you
may call at[protected] from 9:30 AM to 6:30 PM Monday to Friday. The
Nodal officer will provide a resolution to your complaint in 10 working
days.

If you do not receive a satisfactory response from Nodal officer you may
send an email at appellate.[protected]@in.airtel.com or you may call at
[protected] from 9:30 AM to 6:30 PM Monday to Friday.



Assuring you our best of services
Yours sincerely
Bhaskar
Nodal Office
airtel Telemedia Services

Hi ,

Still I am not able to get resolved with the issue.
As I am seeing in the middle of the mail that the issue will be resolved by 13/04/2012, 04:00 PM but still the status is same from past 8 days i.e 06/04/2012.
Also from past 8 days I am calling the customer care regarding the issue all the time I got the same response that your request will be completed and resolved by EOD tomorrow but I don’t know when this tomorrow is going to be come and also I have contacted cancellation department as well to disconnect my broadband connection but in this also they are not able to do anything .
So just want to know that this problem will be resolved by Airtel or not and by what time?
Also I am not going to pay for the period for which I am facing the problem so this also a concern that how I will be taken care regarding this as I had already received a bill for this month including the period for which the issue is currently going on i.e 06/04/2012 to the till date and so on .
So this is a humble request to you people and teams that please help me out in this matter as due to this I am facing many problems and also lagging behind with my office works as well.
Please give me a quick reply with the positive response.



Thanks,
Achin Jain

sir 13/04/2012 in morning my airtel balance account balance is 98 rs. but afternoon i check my balance my balance is only 39 rs. i call airtel executive they have tell me you have internet but i have not use any internet.

so please help me, and please rembresh my balance

thank you

sanjay kumar
[protected]
[protected]@yahoo.com

14.04.2012

Dear Sir/Madam

I am using Airtel prepaid connection. My no. is [protected]. There is some service called 'Big fat free store' which has been activated on my no. since 09.04.2012, although i did not subscribe for the same. I registered the complaint with Airtel customer care on 9 April(reference no. - ROVAD [protected]) and 10 April(ref. no. - COVWC [protected]); to deactivate the service and refund of my money.But it has been of no use.Every day Rs.5 or more is being deducted from my balance. I have already lost Rs.35 till this time.
Kindly help me in getting the service deactivated as soon as possible, and refund of all the wrong deduction of the money in the process till the matter is solved.

Thanks and Regards

frnz4evr.[protected]@gmail.com

Customer ID: [protected]

I have complained to Airtel by email on 13th March 2010 that their TV Satellite Reception has gone dead.

Till today they have not set this right.
They do not have qualified staff to do the repairs. The persons whom they send are so incompetent and they do not come with any equipment or helper.
They ask you to help them out.

I have spent hours an hours on helping them out in my previous complaints.

Something is very wrong with this company. I had terminated their cell connection too for very bad technical performance and cheating.

Whenever their satellite reception has gone down, I had to waits fro months to get it right. They refuse to give me credit for the lost period saying that they have no such policy.

Therefore Airtel in my Opinion is a cheat company.

Today after one month I have received a mail from the rascals that they could not contact me on my number registered with them.

No other company is capable of such lies.

Dear Sir,
I would like to bring to your notice the sorry state of Airtel Network, one of the best networks in India and quite contrastingly the worst when it comes to porting out numbers from their network. I am using this Airtel No. [protected] for more than a year now. I have applied for number portability as I wanted to port out from Airtel to TATA DOCOMO T24 Network. I received the UPC code (AX795263) on 14th of March and on the same day I submitted my documents to the nearesr TATA DOCOMO T24 Network outlet. The next day I received a call from Airtel asking the reason for my porting out. After convincing them I was assured that within 7 working days I would be ported out. I waited for more than 7 days and decided to contact the Airtel Customer Care to check the portability status but in vain. I kept calling them time and again just to get different reasons every time. Sometimes they used to keep me on hold for minutes and would disconnect the call midway. Due to repeated calling they diverted my call to Automatic Telling Machine. I had to borrow my friend’s mobile to contact them. Every time I call them they come up with invalid reasons saying there is no issue from their side and asked me to contact T24 customer care. After repeatedly calling them I was promised that within the next 7 days I would be ported out without fail. Again I waited for 7 more days to hear the same reason that they don’t have the details and even refused to let me know the valid reason for the delay. I contacted them 2 days before the expiry date of the UPC Code to check the status. I spoke to the supervisor (Ms. Karthika) to know the reason for the delay and made clear the expiry date of the UPC Code, she convinced me that the validity expires in case I fail to submit my documents in stipulated time of 15 days and doesn’t expire after submitting the documents. She even asked me to resubmit my documents and as per her insistence I resubmitted the documents but to avail same result. The next time when I contacted the supervisor (Mr. Sharath) he told me that my UPC Code is expired and asked me to reapply for the UPC Code. I again the received the UPC Code (AX666642) on 3rd April and on the same day I submitted my documents (Thrice). I contacted them after 7 days but avail no response. Now they have even diverted my other mobile no. to Automatic Telling Machine. Every time I am contacting them they are coming up with same reason and not processing my request. The other day I.e., on 12th April I received a call from Airtel Customer Care informing me that my request has been processed. But to my shock when I contacted them regarding this the same old story prevailed like the old wine served in a new bottle. In the process I registered 32 complaints ( for which I have the screen shot of the complaints registered ) and have contacted them more 100 times. All my attempts were in vain.
I am not the only person facing these problems but if you browse through websites( consumercomplaints.in and complaintsdesk.in ) you will come to know there are many more people who are in similar situation. I request the authorities concerned (TRAI) to personally look into the matter and take stringent action against the perpetrators.
Last but not least, this is my second complaint with consumer complaints.in. ( My first complaint was on 3rd March ) and I humbly request the authorities concerned to consider the complaint as a high priority one and raise the issue. This time around I hope and expect better results and my problem would be sorted out at the earliest. And please find an attachment with this complaint.


Thanks and Regards,
Mohd. Imtiyaz Ali,
Mobile : +91-[protected].

Hi,

Last month i did re-charge for Rs.18/- with reference from the recharge shop pamplet, as it provides 2500 SMS for 30 days and 200 max per day. But later only i came to know that the rate cutter is limited only to a time duration in a day. Till date i did not get any information about it. To de-active this service, i was asked to dial *333*0#. I called the number several times and i always received "Sorry, currently we are unable to process your request. Please try after sometime." Even i tried to reach the customer service personal, due to lot of changes in Airtel toll free service, i could not reach.

Today without any prior notice the booster pack of Rs.18/- is renewed and i tried dialling the same number to de-activate the service, again i am getting the useless message.

Please help me out to stop this service and refund Rs.18/- back into my talk time balance.

My Airtel Number[protected]

Thank you.

My airtel broadband fix line number [protected]
My account number is14706424.

I was told that my airtel broadband plan will be changed from 1999 to 599 but it has been a month but my plan has not changed .
While calling airtel customer care i am being told that not to use airtel broadband connection but earlier the same thing happened i was told not to use the connection and i wont be charged but after six months the bill came along with the executive and i had to do a settlement and i had to pay 9000 rupees for not using the airtel broadband connection for six months. Same thing is happening again and i am being mislead by the airtel people for paying the unnecessary payment for again not using the airtel connection.
Please find some solution to end my problem.

Regards
Md. Kamran
Mobile number - +91-[protected]
Address - 13/1A, BRIGHT STREET, KOLKATA -700017

Regarding unwanted services add by airtel by own


Sir,
It is for your information & necessary action that we are very old customer of your Airtel mobile connection users. We have four pre paid cell phone connection of Airtel those numbers are as under.
1. [protected]
2. [protected]
3. [protected]
4. [protected]
But it is regretted to inform you from last year we are facing problem of adding & activation of value added services without our demand and consent and deduction of our money.
As on today on our one of number [protected] at 8.10 a.m. the following message has been appear " 340 local sms pack has been activated on your mobile @ Rs. 34/- valid for 30 days. whereas we have not asked for such service".
It is very objectionable and against any rule & law.
Therefore, you are requested to please take strict action against the concern, failing which we were bound to approach to consumer forum/court and also choose other service provider.
Hope you will look into and refunded our amount that has been deducted wrongly & un-lawful.

Thanking You

S. Furquan Ahmad
Estate Officer
D-204, Jamia Hamdard University Campus,
Hamdard Nagar, New Delhi-110062
Cell No. [protected].

It is intimated that I have procured a Airtel Prepaid Sim with MSISDN No.: [protected] and SIM No.:[protected] and IMSI No.: [protected] from Peyling, West Sikkim, Sikkim on 05.03.2012. At the time of purchasing sim I have submitted copy of my Passport, PAN Number and later I have submitted my employee certificate too (which are also attached here). But even after one month my outgoing call is still barred. I don't understand that what you need now from my side to activate my number's outgoing call. Although I have recharged my number with Rs. 250 and Rs. 36 for STD Calls and Rs. 98 for Internet access.

I want to register a complaint against airtel digital tv. I have prepaid connection enrolled a package of 320/325 rs per month .I am regularly recharging my airtel account every month before balance gets zero. Problem is - Every month I am getting message on screen that my balance is low. This messages starts coming on screen when my balance is more than 70-80 rs (validity is more than a week). message displays in center of the screen and occupies half of the screen of my TV. This is really frustrating when you are watching programs , especially live events. I am giving my account details below and want to request to airtel people to make a practice to show message once balance is nil Or below daily burn rate(validity is 1-2 days) . overall stop customer to remind to recharge account week in advance. I told this to customer care lots of time but these guys we all know.

Acc ID : [protected]
Name : Nilesh Patel


Area Manager : Sandip
Contact : [protected]

Nodal Officer : Gopal Suryavansi
Contact :[protected]

Incase I need any other steps to express my frustration , Suggestions are welcome.

Dear Sir,
With due respect and humble submission I Pankaj Bisht (Sub-Inspector(Min) 103 BN BSF presently deployed complaints against Airtel Company for your kind consideration and legal action please. at Indo-Bangladeh Border and serving for nation in extreme hard area of Tripura would like to bring following
I installed a internet connection from Airtel Co. along with landline connection during the month of Dec 2010 vide cash receipt No.114203 dated 02.2.2011 , rep of the Company intimated us about the various attractive schemes , accordingly I have purchased one scheme of Rs.650/- per month along with land line connection for education purpose of my school going children but after 02 months on enquiry it was apprised by the Co.rep that all attractive schemes have been finished and the rates of normal schemes have been increased from Rs.500/- to Rs.700/- with in 02 months. Which clearly shows that fraud and false schemes are being projected by the Co. in initial stage to attract and making customers and after that customer compel to continue the service on higher rates? I am also a victim of these schemes and compel to continue the service for education purpose of my children and regularly paid the amount of monthly bill. During the month of Oct 2011 suddenly net connection was disconnected. In this regard I have made so many complaints to Airtel customer care service upto 03 months, but no any action was taken. After facing 03 months harassment I immediately stopped the payment of landline telephone bill as company was not paying attention on my problem.
Now Airtel customer care service threatening to my family on phone to pay the landline bill. One threatening call received at 1126 hrs on 27.3.2012 from telephone No.[protected] on my mobile No.[protected] from Airtel customer care service namely Amit Kumar. Amit Kumar is a very fraud and corrupted person and his by name complaint has also been submitted by a customer in consumer forum web site.
Keeping in view of above it is requested that strict action may be taken against the defaulter who are using threatening language with customer and serving in Airtel customer care service and also against the Company for providing fraud and fake scheme and harassing to customer and a heavy penalty may be imposed on the Co. to avoid corruption.
A suitable compensation may also be provided to me for facing harassment by me and my family and heavy loss of study of my children due to very poor /bad management of Airtel Co.
.Your Kind co-operation in this regard will be highly appreciated and I shall be very greateful to you for this act of kindness.
Thanking You,
Yours faithfully
PANKAJ BISHT
Dated : 10 March 2012. SUB-INSPECTOR (MIN)
103 BN BSF

It's been 13 days and my complaint for iptv not transfering/working has not been resolved.

I have been following up for last 4 days and everytime the CUSTOMERCARE EXECUTIVE reading same script written to them that it cannot be transferred due to choak in the DP box. But the truth is that the executives doesnt bothered to come & see the situation as the new building where i have to get the IPTv transferred in behind my old and existing apartment. I dont know how the choak is applicable if i am switching the connection in my end with the other end terminating to the DP box.
Again if choak is there who will come and solve this problem, Reliance, BSNL or Myself has to do it with my own effort. As a service offered by Airtel its Airtel responsibility to give service to the customer who bought the product and paid money to Airtel but no one is bothered in respective department nor any management is taking care of the service request which has been raised 13 days before.What a pathetic service !!!!

Thank god that billing is happening regularly even without transferring and working.

Do you want me to wait for years and years to get the choak in the DP box reduce ? Do you think that there is no other service (Broadband & Dish) available for the people in the country ? I am using the Airtel mobile connection for the past 2 years. Now i have to re-think about it and i have to take a decision against Airtel so that i wont get in to these trouble later.This non performance and behavior has made us suffer a lot and caused a lot of mental agony and tension.


Fixed Line No - [protected]
Service Request[protected]/04/2012)

Hello Everybody,
My self Bijay Kumar Das. My airtel number is [protected]. I am going to tell you about a greatest begger company Airtel..
Last week mene 11 ka recharge mar k sms pack active kiya, is hafte airtel walon ne apne aap usko renewal kar diye.. wohan tak thick tha..Problem start usk bad...Renewal k bad sms aaya.. Par pack activate na hua.. customer care ko phone karnese 15 min, fir 6hr, fir 1day tak time extend kiye.. avi 3day ho chuka he par paisa katne k wabjud pack acttivate na hua he..Avi phone v na lag raha he.. Hum to Airtel jaise bhik mange to nehin na jo bhik mang mang k crorepati huye ho.. mehnat ka paisa he.. ek to paisa kat te ho aur complain v karne na dete.. apne aap ko best service provider kehte hain.. 2din se phone laga laga k halat kharab.. aapne aur kuch kam nehin he na kya.. jao bhik me de diya Airtel walon tumhe 11/

HI ,
I am Rakesh Kumar M , My Airtel Number is [protected]. i wanted to move
out of Airtel last month and wanted use the MNP feature . when i sent the
message to 1900 and got the Unique number for porting, i got a call from Airtel
number portability department and then asked me to stay back with airtel , the
Team Leader KIRAN spoke to me on the call and Promised me a Wavier of 50 % of
total bill for next 3 months from January , but its still not activated ,
recently 2 days back when i tried to port the number again i got a call from
Airtel number portability department and then asked me to stay back with airtel
, when i told that i had spoke to Kiran the Team Leader last the Agent passed
on the Phone to Kiran and promised to check the Call records and call me back
in 30 mins , its been 4 days as of today i have not Received the call .
i have 2 airtel number [protected] , [protected]. kiran in January had
promised a Rental wavier for 3 months for [protected]

Recently, after speaking with Appellate authorities and and the nodal office and Relationship managers they just denied for giving any wavier and blocked my outgoing calls and forced me to make the Payments immediately . AIRTEL REALLY CHEATS PEOPLE

you can reach me on[protected]

Hello Sir

I m Ankit Chaudhari ,i m from Mumbai and My my mobile no. is [protected] -Airtel (registration expired)
i got a call from customer service regarding post paid connection ,
then i said "yes " for converting my prepaid connection to postpaid connection ,they charged me 300 Rs as a security money ,and also give a post sim card ,
and he told me that your prepaid sim registration will expire ,
after 10 to 15 minute,your New postpaid sim will be activate ,
but till now (passed 4-5 hours) ,it is not activate ,
Please activate my sim ,i have no other Sim card to connect to u and also to others ,i am facing lots of problem cause of it,
i am a marketing field person ,
tomorrow i have very important meeting with my client .
as soon as possible ,please reactivate my sim card with my old number(+91-[protected])
thank you

I would like to file a complaint against Bharti Airtel Ltd. for
'financial harassment and mental torture' for the following matter.
I filed a telephonic request to Airtel on 121 for cancellation of
Airtel DSL Connection No.[protected] on June 12.01.2012, & your
executive happened to say that i have to pay the outstanding upto date
of 12.01.2012 , which i have done paying the amount by cheque on 12.01
2012 for RS 1619=00 at R.T.nagar Airtel outlet Instead of
disconnecting the phone, they called me exactly 10 times on
mobile no. [protected] while making various new offer rather than terminating
the connection. I confirmed it 10 times that I would like to discontinue
with this landline no. 41275739, yet they have calling me for the
Bill with complete
charges monthly charges. I wrote an email and they did not respond to
my email & also i have been to the different outlet for the same .
even today i have received a call from[protected] at 4 pm by name
Radha who happens to say that they will send me a legal notice , i
would like to inform that i should have send u legal notice to harass
a customer , where in related to my bill issue i have visited to your
outlet number of time & each time i get a assurance that they will
sought out this issue with there higher up & get back to me . i would
once again request you please kindly look in to this matter & revert
back . thanking you in the meantime

Hi,

I have your broadband user(with Number [protected]) for more than 3 years but i have facing issues with u every time but i was quit happy with your service but now a days you are making your service worst.

i not facing issues with broadband for 2 weeks my broadband disconnecting again and again and now this problem increased so much.

When i contact to your customer care they misbehave with me and denied to give service is this you service.

If my problem not retify on priority i have no option to closed your connection and switch to other broadband provider.


Regards,

Tarun Dey
[protected]

dear respected sir .. i have purchased one airtel postpaid mobile connection (sim). i have paid 1000rs advance rental for one year. in starting i have paid all bills . after that in my mobile there is a problem arrived of call drop in bulandshahr there airtel had solved my problem. after that same problem faced by me in meerut .for that i had complaint many times but airtel not succeed in solving my problem. if i had to talk for some minutes than i had to call again n again. i have faced by this many problems and in my business i had lose by this problem . by being frustrated i changed my number without paying my bill. now the one employee of airtel is giving me threat. and he is saying he will see me and abusing wid me. today he came to my office without giving me any legal notice .and created a scene in a bad way.this incident have make my office atmosphere very out of the work . he had gave me mentally harassement. i am not in a condition to pay full amount of bill. so that i request to you to take right action. my airtel bill no. [protected] relationship no.[protected]
thank you
yours
date ajeet singh
mo no.[protected]
12/04/2012

When I took the connection I had taken North Mega Pack,. But last year you people has introduced new mega pack and switch my package to it.
Today I just browse the channels in my package, I saw that I am not getting many channels which are listed in my package.
Like itv,comedy central, SADA channel, zee classic, Sony channel8, Fox Action Movies, ETC, Sony Mix and many more.

Above mention channels cost Rs94, as specified on airtel website.

Last time also I raise the same issue. I think airtel people are cheating customer in many areas.
If everything is controlled from airtel server so why the channels in the package are not updated.
This is not the customer responsibility every time browse airtel website and check the list of channels.

I want you to forward this feedback to higher authorities so that they will get to know how customer is getting cheated by airtel.

I SONALI TALWAR RESIDENT OF A-50,DAYANAND COLONY,LAJPAT NAGAR-IV APPLIED FOR A NEW CONNECTION FOR IP-TV ON 20 MARCH 2012 FOR WHICH THE REQUEST NO IS[protected].I PAID THE REQUIRED AMOUNT IN FORM OF CHEQUE AFTER THE COMPLETION OF ALL THE FORMALITIES.LATER ON I CANCELLED MY REQUEST DUE TO SOME REASONS.AS UR COMPANY'S PROCEDURE THE PAID AMOUNT SHOULD BE REFUNDED WITHIN 21 DAYS BUT I HAVEN'T RECEIVED IT YET.THEREFORE I REQUEST YOU TO REFUND THE AMOUNT AS SOON AS POSSIBLE.