Airtel Complaints & Reviews

We have called to customer care lot of times and informed about signal loss in both the connections from airtel.
We have two connections from airtel and since two days we cannot watch TV as there is no signal to these antennas.
even after repeated follow-ups no body visited our place.

Mobile:[protected].
Airtel Customer id:[protected].

Hello, This is pradeep M C. I was using vodafone service with number [protected]. I have applied for number portability from vodafone to airtel. Porting to airtel is done. but they have not provided the SIM card. And all the plans are activated as I got messages to vodafone number day before porting day. So, some one may be misusing this. Please block the airtel number [protected].

Hi, i am prem sutar, user of airtel service provider since many year, my mobile no. is [protected], last night i recieved massages from AD54321 saying thank you for downloading software and charged me 50rs. Whereas i did not download any software, i just do my regular updates but i have not charged anytime, please i request do needful to me as soon as possible, thank you in advance.

Dear SIr,
My self Aravind Kumar with consumer ID no [protected].I purchased the connection on 31-Oct-2011 and got the connection on 1-Nov -2011 services started with bengali/oriya regional pack ,were i requested for telugu regional after repeated calls they changed to telugu.
when i Purchased the connection free validity was mentioned for 6 months but they disconnected service on 24-mar-2012 which a head of free period.
when i call the lazy/mum service center they have given service request no 17326280,17257078 ,but till now there is no response regarding this, even i have submitted the copy of date of purchase receipt.Now they are saying vendor has cheated me,how can vendor activate the connection before i purchase,does the airtel should have common sense.
i request no one should opt airtel and Zeetv -Dishtv which are worst among the service provider.

i am having this probnlem of frenzo internet services from a long time. today a representative from ur company called up and informed me that services are activated from his end but i am still having the same problem. an error of mismatch o[censored]sername and password is coming inspite of entering the right password and even changing it in case of wrong memory. on reporting this problem, the representative is asking me to talk to 121 customer care. nw they r telling me to talk to 12118 or 12116 and i am getting no help whatsoever. pls look into this matter and solve the problem or else i have to take stricter action.

This is to inform that Airtel was deducting Rs.1 daily for the past 1 year from my mother-in-laws number without our knowledge. Last week we had some doubts that the balance in the prepaid mobile is reducing quickly. Today I called the customer care and inquired about it. They said that its been deducted for the past 1 year. They also mentioned that she might have received a automated call from Airtel and she pressed some number as per the request in the automated message.

THIS IS REALLY NOT FAIR

Is India a complete 100% educated country?

Here in India 50% of them are illiterates and my mother-in-law also included in that. We gave her a mobile just because she is aged and for emergency contact purpose as we both are living at different places.

But the telecommunication companies are misusing this.

I have the recorded conversation of Airtel customer care for proof, but unable to attach with this.

Please, Please, Please take steps to stop these type of calls and save the people of India.

Note: Reaching Airtel customer care is very hard and it will take nearly 20-30 mins

ASK.Senthil

FROM ,
MR. DHAGALCHAND
TO ,
BHARTI AIRTEL PVT. LMT.


I DHAGALCHAND REQUEST U TO DISCONNECT OUR 3G AIRTEL DATA CARD CONNECTION AS WE DO NOT HAVE MUCH USE ON INTERNET AND KEEPING THE INTERNET WITHOUT ANY USE IS SIMPLY WASTE .
SO I REQUEST U TO DISCONNECT OUR CONNECTION AS SOON AS POSSIBLE.

THANKING YOU YOU FAITHFULLY
DHAGALCHAND
OUR AIRTEL 39 DATA CARD NUMBER : [protected]

( INPORTANT : I REQUEST U TO DISCONNECT THE CONNECTION WITHIN NEXT WEEK )

Dear All,
Surprised to see the services of Airtel.
I had past connection with Airtel for which F&FS was done in 2011.
In 2012, new conncetion was provided and few days it worked fine and suddenly it was blocked.

After discussin on helpline, they asked the letter F&FS which i provided on Sunday.
Its been 4 days and they are yet to provide a solution even after assurance that it will be restored in 4 hrs.

Now their support has reverted to be resolved by 5th April. For restoring services.. 10 days??
Tried calling the fiexed line IVR but no option available from the ususal 121-5-4 i used to dial since yesterday ,,, very strange.

Enclosing the mail discussions

[QUOTE]
From: [protected]@yahoo.com
To: [protected]@in.airtel.com
Cc: dipendra.[protected]@citi.com
Sent: 27/03/2012 10:21:42 PM
Subject: In reference to[protected]

Hello,
This is in reference to the discussions made with Airtel support yesterday and today as well in respect to the internet connection and fixed line[protected].
It’s only 2 weeks I have taken the connection, and every 2 days, the connection used to get d/c for hours which the local guy fixed it last week.

Till yesterday, the line was down (dead) for four days which the Airtel team came and fixed it. But, the internet was not working and outgoing was not functioning.
After calling the Airtel support, it came to my notice that Airtel blocked my outgoing due to my old number which was showing as payment outstanding.

After repeatedly mentioning that I had settled the same last year, nothing constructive was done.
Fortunately, I have been able to find the settlement letter, payment slip and all the voice recordings made between the Airtel and Me during that time.

I will like to mention, it is very unfortunate for people like us who have to go through repeated harassment for no good reason.

To Airtel Business Heads & Quality Managers,

Few points that Airtel needs to consider:
1) If the new connection is been provided, why no previous checks were made in context to the history of the registered name and the address
2) After discussing with support, it was also observed Airtel does not have linkage between fixed-line, mobile, digital connections , hence mobile was not blocked.
3) For good conversation, SMS is sent for feedback, but for heated exchange of words, I never receive a SMS for feedback? Are only +ve feedbacks are taken for higher CSLM/CSC?

I am holding now only 1 post-paid connection – [protected] , digital TV and other mobile # [protected] (on my father’s name which is mostly on international roaming).
This is very upsetting that nothing worth is done to look into the process gaps in your critical activities.

I am attaching the settlement letter and the payment made on 7th May 2011 of Rs.3500/- against Rs.7701/- as Full and Final before the validity date of 8th May, 2011.
Also, as I am assured that the number of days the services have been blocked, it will be compensated with extension of days accordingly.

I also requested Shivam / Ankit to arrange a call-back to me and they have promised me to have the connection functioning in 4 hrs. receiving this mail.

Regards
Dipendra Srivastava
[protected]

[/QUOTE]

Their first revert on mail.

[QUOTE]
From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: 28 March 2012 11:30
To: [protected]@yahoo.com
Subject: Re: IN REFERENCE TO[protected] [|BAL|Qrc[protected]|]




Dear Customer,

Ref: Email dated[protected], concern regarding connection not working and
billing discrepancy for airtel number [protected].

We regret the inconvenience caused to you in this regard. We understand your
concern and shall work towards resolving the same.

Thank you for writing to airtel.

Further, we would like to confirm that we had already registered your request
with reference number 13528778. Our team is working on the same and the request
will be resolved at the earliest.

We seek your cooperation in this regard.

To address your current concern regarding billing of account number 14368246,
we have raised a complaint regarding the bill discrepancy with the concerned
team. For your reference, the unique Service Request number is 13560948. Our
team will be contacting you by 05-APR-2012 11:30 AM. with an update on the
issue.

It is our privilege to have you as our valued customer and would like to thank
you for your continued patronage. We look forward to a long and fruitful
association with you.

Please do write in for any further assistance.



Warm Regards,
Sowmya T K
customer care executive
bharti airtel limited.

[/QUOTE]

My revert to their first mail
[QUOTE]
[protected]Original Message[protected]
From: [protected]@yahoo.com
To: [protected]@in.airtel.com
Cc: dipendra.[protected]@citi.com
Sent: 28/03/2012 09:21:58 PM
Subject: RE: IN REFERENCE TO[protected] [|BAL|Qrc[protected]|]

Sowmya,

Thank you for the positive response but beside assurance, nothing much has been
done.

Internet is still not functional and outgoing is still blocked. I was assured
it will be functional in 4 hrs. at maximum but its 24 hrs. and 6th day in row
without internet .

I do not see any solution with Airtel and beside the cool service dictionary
words executives are taught, it remains in book when comes to implementation.

I need to have quick resolution on this and a call back immediately and issue
resolved ASAP.

I can see this as a legitimate case of harassment . If you are not able to
resolve it by tomorrow 1st half, I can assure you the things mentioned in my
first mail.

Also, just to add, I have seen many customers facing this issue and going to
public platforms like consumercompaints.in, consumercourtforum.in,
consumercourt.in and many more.

Now I understand how and why users post these type of complaints -
http://www.complaint.customermath.com/complaint/46660-Airtel_Broadband.html
(not mine).

Thanks and looking forward for solution by tomorrow.
Regards,
Dipendra

[/QUOTE]

[QUOTE]
From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: 29 March 2012 12:13
To: [protected]@yahoo.com
Subject: Re: IN REFERENCE TO[protected] [|BAL|Qrc[protected]|]

Dear Customer,

Ref: Email dated[protected], concern regarding service restoration and billing dispute for airtel account numbers [protected] and 14368246.

We regret the inconvenience caused to you.

Thank you for writing to airtel.

We would like to confirm that we had already registered a request with reference number 13560948. Our team is working on the same and the request will be resolved by 05-APR-2012 11:30 AM.

We seek your cooperation in this regard.

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a very warm and fruitful association with you.

Please do write in for any further assistance.


Warm Regards,
Revathi
customer care executive
bharti airtel limited.

[/QUOTE]

My name is Rohit and this is in regards to my service request nos. 11664922 and 12105122 against my broadband no.[protected]. I have been using airtel 649 p/m rental broadband plan and in the first week of Feb, I received a letter stating my plan is revised to a 749 p/m rental. FYI - {649 p/m rentals include 10 GB high speed data limit with 512 kbps and rest 256 kbps unlimited} {749 rental include 10Gb high speed data limit with 2mbps speed rest 256 kbps with few calling benefits}

Feb 14 - I have placed a request (no.[protected], that 749 p/m rental plan does not suits me and it has been changed without my consent. Also I do not need those free calling time & high speed. I placed a request to change my plan back to original 649 p/m rental, executive said that plan is not available at present however i can place a request for our billing department to get a suitable plan for you or change it to old one. I was advised by him that I will get a resolution before 22 Feb.

Feb 20 - I called airtel customer care support to check on my request, the executive said he doesn't show anything worked on the request as of now and the status of request is still open. he also stated that billing/payment deptt will get in touch with me on or before 22 Feb. I told him to place an additional request with it that I do need a resolution on 22 feb as my billing cycle starts from 23 of every month and in case I do not get a suitable plan, I would like to discontinue airtel services, in no situation I will be continuing with 749 p/m rental. He assured me for a resolution on/before 22 Feb.

Feb 22 - I never received any call or resolution in any form from airtel.

Feb 24 - Hardik form airtel called and advised me that 649 pm rental plan has been discontinued by airtel. I asked a resolution from him and he came up with a 599 pm rental plan with high speed data limit of 10GB at 2 mbps and rest 256 kbks unlimited, no calling benefits. I reiterated this whole plan atleast three times may be more on that call with Hardik and he confirmed same and said I have placed a request for same and you will be receiving a call from airtel for plan confirmation. I told him to go ahead with the request.

Feb 25 - Rinku from airtel called and wanted a confirmation for 599 rental plan. I asked her the details she said high speed data limit will be 5 GB with 2 mbps speed. I told her that i have been advised by Hardik for a 10 GB high speed data limit, she said she does not have any plans of 599 with 10 gb data limit. When I questioned her about hardik information she advised me to get in touch with complaints department and could not be very helpful.

*****I wrote above email to nodal.[protected]@airtel.in, [protected]@airtel.in on 25 Feb 12******

***** See below email string, airtel contacted me to change my plan to a stupid 649 retention plan which I never requested**** starts here

Hi,

I HAVE NOT REQUESTED FOR A 649 RENTAL PLAN WITH ATTACHED DETAILS. DO NOT activate this plan on my broadband. I want my old 649 rental plan with 10 GB of high speed data usage at 512 kbps and rest unlimited at 256 kbps.

I can not write the same thing over and over again. I have been charged for 749 rental plan for Feb, whereas my plan was changed by airtel without my consent and I have registered a complaint against same. Read email string below.

Find me solution for this or otherwise discontinue my services.

Regards,
Rohit Dhiman




[protected][protected][protected][protected]
From: nodal.[protected]@in.airtel.com
To: r.[protected]@hotmail.com
Date: Tue, 28 Feb 2012 13:03:32 +0530
Subject: Re: COMMPLAINTS REGARDING AIRTEL BROADBAND NO.[protected] [|BAL|Qrc[protected]|]


Dear Mr. Dhiman,

Ref: Email dated 27-February-2012, you have expressed concern regarding the plan details for your airtel account number 13857471.

Thank you for writing to airtel and giving us an opportunity to assist you.

We would like to inform that as per your request, plan details are attached with this mail.

We hope that this response has addressed your query suitably.

We regret the inconvenience caused to you in this regard.

Please do write in for any further assistance.

Warm Regards,

Shashank Sharma
Nodal Office
Bharti airtel limited



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[protected]Original Message[protected]
From: r.[protected]@hotmail.com
To: nodal.[protected]@in.airtel.com
Cc:
Sent: 27/02/2012 04:10:58 PM
Subject: RE: COMMPLAINTS REGARDING AIRTEL BROADBAND NO.[protected] [|BAL|Qrc[protected]|]

Hi Rajat,

Can you please provide me the detailed features which are covered in 649
Special Retention DSL, as the person which called me today i.e. Monday 27
Feb'12 did not gave me the details. Because I need my old 649 rental plan which
was active before I was migrated to 749 rental plan. 649 rental plan included
10 GB of high speed data limit with 512 kbps and 256 kbps unlimited internet
usage.

Also explain when I have specified on my call on 14 and 21 Feb that I do not
need 749 rental plan; why would my new plan would be effective from next
billing cycle?

Does it takes 2-3 billing cycle to get back to your original plan when it has
been migrated without your consent. A quick response is much appreciated.

Thanks and Regards,
Rohit Dhiman


From: nodal.[protected]@in.airtel.com
To: r.[protected]@hotmail.com
Date: Mon, 27 Feb 2012 12:21:13 +0530
Subject: Re: COMMPLAINTS REGARDING AIRTEL BROADBAND NO.[protected]
[|BAL|Qrc[protected]|]



Dear Mr. Dhiman,



Ref: Email dated 25-February-2012, you have expressed concern regarding the
bill plan change from 749 (2Mbps/256Kbps) UL plan to 649 Special Retention DSL
Plan for your airtel landline number [protected]

Thank you for writing to airtel and giving us an opportunity to assist you.

We would like to inform that your request regarding the plan migration has been
registered vide reference number 12232294.
Please note that the plan migration will be effective from the next billing
cycle.
Please do write in for any further assistance.

Warm Regards,

Rajat Bhardwaj
Nodal Office
Bharti airtel limited

*****These are the emails that I wrote to get a suitable plan****** I again wrote an email to find a resolution on 20 Mar

From: r.[protected]@hotmail.com
To: nodal.[protected]@in.airtel.com
Cc:
Sent: 20/03/2012 08:22:40 PM
Subject: FW: COMMPLAINTS REGARDING AIRTEL BROADBAND NO.[protected] [|BAL|Qrc[protected]|]

Can I expect a solution for below problem, See email string below. Its been
quite a while for me seeking it.

Rohit Dhiman

****email string as above****
*******Priyanka from airtel called and advised me that 649 rental plan is not available and currently I have 749 rental plan activated. and wrote below mail.

Dear Mr. Dhiman,
Ref: Email dated 20-March-2012, you have expressed your concern regarding the plan migration for your airtel fixed-line number [protected].


Thank you for writing to airtel and giving us the opportunity to assist you.

As informed over phone, we would like to inform you that your existing plan Special Retention Rs 649/- is being discontinued with effect from 23-January-2012 since it provides a speed less than 2Mbps. As part of our endeavor to offer superior internet experience, airtel has set 2Mbps as the minimum speed for broadband services.

Further, we regret to inform you that we are unable to process your request regarding the plan migration to 649/- rental plan as the same is not available.

Consequently, airtel has offered to migrate you to a special plan with monthly rental lower than the existing airtel acquisitions plans. Please refer to the airtel website www.airtel.in to select from a wide range of plans in case you are not satisfied with the plan being offered.

Please accept our sincere apologies for the inconvenience you might have faced.

We hope that we have been able to assist you suitably.
Please do write in for any further assistance.

Warm Regards,
Priyanka Sharma
Nodal Office
Bharti airtel limited



*******Again I am still stuck with a 649 retention plan which I never opted for and very tired of writing these emails and calling Airtel. Every time I call i had to reiterate the whole story to a new person and has been more than one month seeking a solution.

Request you to help me highlight the ill function-ability of airtel people and being misleading to their customers.

Thanks & Regards,
Rohit Dhiman

Hello Team,

I would like to draw your attention to my experiences with Airtel.

1) On March 18, 2012 I recharged my account online with Some of Rs:-50 , Transaction id:[protected]

2) Once the rechanre the compleated I got SMS form 5555 saying you account has been recharged with Rs:- 43.00

3) After this when I check my account balance I noticed the account balance was Rs:- 3.00, which means the account was not rechared and the balance was not added in to my account.

4) After this when I called your customer services (Mumbai) on 20/03/2012 (I was hoping that, balance will come in to my account, but since nothing happened in two days, I decided to call on 20/03/2012) , I expalined them with the details, I helped them with the Transaction id and all my details and you CSR infoirmed me that, you will get a call from our end on 21/03/2012.

5) Since I never received any call from your end, I again called your customer service (Mumbai) and I asked them for the complaint I have logged (complaint no:- conrc[protected]).

6) On above call airtel CSR informed me that, due to incomplete information you complaint was rejected.

7) Here when I called them I helped them with all the details which they have asked me for, then on what basis my complaint was rejected.

8) When I ask the same question to their CSR, she said it was our fault and we are sorry for the same.

9) It means if I have not been called on 21/03/2012, I will never come to know about the status, that they have rejected my complaint because of their fault which is unjustified, unwarranted and unacceptable.

This is how they provide service to their customer?

10) Airtel CSR then logged one more complaint for the same issue with the complaint no:[protected] and when I asked her to mentioned my old ticket no which was rejected by them because of their fault, she simply denied that and told me you will get a call now on 23/03/2012 instead 21/03/2012.

Now tell me why should I wait till 23rd March, 2012 because of your fault? This is how they avoid your mistakes? this is how they treat their customers?

I told them If you regret what has happened with me and would like to take corrective measures, I would still be willing to provide an opportunity to airtel for the same (in that event I would like to have my balance added in to my account by today itself (21/03/2012) )

But if you feel that the problem is something that can't be fixed, then i have to take the necessary action.

I also marked Sunil Mittal in CC and told him that, I hope you would personally look into this matter and take the necessary action promptly. The following are the my details :

Mobile Number : [protected]
Transaction id:[protected]
Old complaint no (Logged on 20/03/2012):- conrc[protected]
New complaint no (Logged on:- 21/03/2012):[protected]

After this on 03/22/2012 With reference to the above, I got SMS from their end saying your issue has been resolved for complaint no:- conrc[protected], but when I checked my balance nothing has been added in to my account. So I asked them may I know on what basis was this issue considered resolved ? .
This is getting increasingly frustrating.

Without me being credited with the talk time for which I have paid for, how could the issue be considered as resolved.

On the telephonic conversation with the customer Service representative, I was informed that, they tried calling me and that my no was not reachable.

I informed them I have received several calls since morning and my number was not out of coverage or switched off. So what I was informed by the Customer Service Representative was false ans incorrect information was provided. And if you would like to still insist that my number was not reachable, obviously, there is a serious problem with Airtel Network Coverage and you need to resolve it.

I then told them that, to summarize, my primary concern of not being credited with the talk time for which I have paid for becomes the secondary concern and the poor customer service I have been receiving becomes the primary concern. The customer service representatives must get some lessons about professionalism.

Coming back to the initial issue, I have not being credited with the talk time (a service or product) for which I have already paid for. I told them Please be aware that this accounts to fraud under section 420 of IPC.

If I fail to get a quick response on this I would be compelled to initiate legal proceedings against Bharti Airtel.

After this on 03/26/2012 I got the call from Nodel officer Sapna chavan (No:- +91-[protected]) and she informed me that, we will resolve your issue on 03/28/2012. I waited for their call on 03/28/2012 but they didn’t called me and they didn’t even updated me with the satus.

I then mail them with the following and still they haven’t done anything.

Email from Nodel Officer:-

/* From: nodalofficer.[protected]@in.airtel.com
Sent: Mon, 26 Mar 2012 17:41:02
To: [protected]@rediffmail.com
Subject: Re: EXPERIENCE WITH AIRTEL [|BAL|Qrc[protected]|]
Dear Mr. Rana,

Ref: Email dated on 26 March 2012, regarding the non-receipt of recharge amount on your airtel mobile number [protected].

Warm greetings from all o[censored]s at airtel.
As per our telephonic conversation, your concern regarding the non-receipt of recharge amount has been addressed.
Further, we would like to inform you that, we have raised a complaint regarding the recharge amount not received with the concerned team. For your reference, the unique service request number is 416626. Our team will contact you by 28 March 2012, with an update on the same.
Also, we wish to assure you that we have registered your feedback and would be working to ensure that this is incorporated in our service delivery in future.
We would like to thank you for taking out the time to voice your concern. At airtel, we believe that our customer¿s feedback is a valuable input which helps us to improve our services and ensure that we strive towards achieving customer satisfaction.
You may know the status of your service request by dialing *121# as well.
We regret for the inconvenience caused.
Please do write in for any further assistance.
Please feel free to speak to our call center executive on 121 regarding any query/request and on 198 for any complaint, you can also email us at [protected]@in.airtel.com.
ou can get in touch with the Nodal Officer with your earlier request or complaint number if it is still unresolved. Kindly note that our email id¿s have changed. You may send an email at nodalofficer.[protected]@airtel.com or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.
If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.com or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.
Warm Regards Sapna Chauhan Nodal Office Bharti Airtel Limited

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*/

Email to Nodel Officer:-

Hi Sapna,

With reference to your email, given below my issue has to be resolved by 03/28/2012. But if I check my account balance nothing has been creadited in to my account yet. Also per your email, i should get the call from your end on 03/28/2012 but nothing has been done yet.

I am not at all getting why there is delay is resolving this issue? I facing this issue since 03/18/202 and nothing has been done yet, even after providing all the proofs.

This is how Airtel provides services to their sutomers. it;'s one of the worst customer services I have received in my life.
I wanted to know why you are not taking this issue seriously? I have paid the amount still I am not getting my balance back then what exactly you people are doing now? what else you want from your customer now?

This is totally frustating me now?

Mr. Mittal, Kapil Sibal and Appellate team, please do let me know if you do not want to interfare this issue.

Your people are the authoritis, if you will not do something then it it is obvious that, every CSR will do what they want.

If this is the case, then I am sorry but I think you are good for nothing?

Ms. Sapna:- Please let me know the status os this issue. Do you want to retun my balance back or not?

One of the frustated customer.

--Sainath Rana.


I request CNBC AAwaz to please look in to this matter and help me getting my balance.

Thanks in advance,
Sainath Rana.

Customer ID: [protected]

Hi,

I'm very disappointed in the way my case has been handled.

I had asked for my services to be discontinued on Jan 30th post which your technician came home either the same day or the next (I don't remember exactly). He took the set-top box, hdmi cable, charger etc and said that I will get my cheque in 20 days or so.

When I called your center on Feb 7th I was shocked to see that my services were still active and the your customer service rep said that he'll follow this up and resolve. Today when I called back after a month, I was shocked to see that my services are still active on your system and my credit balance which was INR 7,500 when I disconnected my services is now at INR 6700.

I'm furious now and the delay in getting my own money back has been annoying. I spoke to your senior supervisor today Mr Puhin Pal and he said he'll speak to his team and get back to me in 2 hours. I asked him for his supervisor or higher up and he said they were busy with other errands and said he'll ask them to call me back. I insisted that I have their name to which he said that he cannot give out their name. How can that be a policy where they cannot give out their supervisors name when he is going to call me anyways in 2 hours? Is this true? Can they not give the customer their names?

I feel that your company is just shying away from responsibility and am sorry to say that I will never go back to Airtel in the rest of my living life.

I will give you an opportunity to resolve my case and if I don't hear back from you'll I'll go to the consumer guidance society and also sue you for damages and mental harassment. My contact information is below.

It's been 2 months now and I've still not heard from Airtel reps or supervisors and no one is talking about refunding my money. I need my money with damages paid for for all the agony and frustration and long hours on phones and MORE.....

Dear concern,
Myself Dr.rumit patel, I am customer of airtel dth, currently I was upgrade my normal dth with HD dth from airtel service dep. They committed to give me 10HD channel free for 15 days. After installation any HD channel was not display hence I was call them and they was demanded 24hr for activation.
Although after 24hr my HD channels are not activated and when I call them those people disconnect my phone after listening complains. I was calling them already 15 to 20 times.
I was purchased from credit card and Miss Anupama Mishra was involving as a airtel dth sale executive.
Airtel contact No:[protected]
My Contact No: [protected]
Regard

Airtel activated VAS (cricket service) on my mobile number [protected]
Airtel has activated this without my permission or confirmation and is stealing my money every day since[protected]
I never check sms in this particular number and so it took time for me to know that Airtel is stealing every day.
Today[protected] i called customer care to lodge the complaint.
A lady picked up the call and said she will cancel the service and refund the money to me. i asked why this happened and she was not able to provide an proper answer. she said i will transfer the call to higher official and was put on hold for long time. there was no one to answer me from the other side.
after this i made a call again from my other phone and this time the same thing happened and for a change the person told me that he will refund only one rupee.
This is pure cheating by Airtel.
Airtel do you think i am a fool. to receive one rupee why should i spend more than that. (calling customer care is a charged call)
Approximately i have spent about rs 5 calling customer care (adding the call from both of my phones)
So i demand here 14rs +5rs=19rs + a sorry saying such cheating will not happen in future.
Luckily i have recorded the call made to customer care.
SO i will fight until i get justice.
Will wait and see what compensation Airtel is going to provide for the tension caused by them to me.
19 rs seems to be a smaller amount. but all i want is justice and show the truth to the world

After applying for Airtel al-a-Carte pack I found I'd landed in most difficult bandwidth. Despite my submission of application for the same they intentionally didn't change my account from ULTRA PACK to a-la-carte. This intentional misdeed of theirs resulted in squeezing out of all the amount from my account. within 12 days my account was suspended. This was not real problem. problem started when i contacted them. Their executive one after other came with different excuses. One of them assured me for refund within four hours another came with ridiculous sounding rebuttal to his partner that they can't refund. Call after call they keep on passing the bucks and kept on harassing me sometimes asking me to forward the mailing conversation I'd had with them. i did that. But nothing happened. They just seem to remember three phrases " we are sorry for inconvenience", "what's your good name", "we will surely help you". The way they harassed me I can just imagine how much they would be harassing relatively lesser equipped rural brothers and sisters of ours. this experience of mine with Airtel is so bad that I am compelled to post, "if you plan to purchase DTH don't consider Airtel".

To,
The consumer officer,,
Kolkata. Sub: Prayer to lodge complaint against mobile no. [protected], [protected], [protected], [protected],[protected],[protected], [protected], [protected] for E-recharge fraud at my mobile no. [protected] on 24.03.2012 at time given below

Sir,
I am regret to inform you that I am a retail shop owner at B-24/3, Prince Dilawar Jah Lane, P.s: GarenReach, Kolkata-24 under the name and style M/S Amin Stores.
That I use to sale mobile recharge cards as well as E-recharge too. A massage came to my mobile from the mobile no. [protected] that “RETAILER BEEN GIFTED TALKTIME WORTH RS 5,555.00 ON YOUR BEHALF AMOUNT PAY TO CAMPANY 121 IS RS 5,555.00” at 10:25:24 am. I thought that it was a company’s call, therefore I started to proceed step by step to get the money by paying about Rs 6000.00 as per his directions to different mobile numbers as listed below to get increased gifted amount of Rs 15555.00.When the gifted amount did not come to my mobile then I came to know that I have been cheated by the cyber criminals.
These are the numbers through which he directed to transfer the money step by step:
1. [protected] Retailer been Gifted Talktime worth Rs. 5,555.00. On your behalf. Amount pay to campany 121 is Rs 5,555.00 Trans ID:[protected] Sender:[protected] Sent:24-Mar-2012 10.25.24
2. Part 1/2: Trasf Rs 15,555.00(pre:15,555.00, Post:0.00) t on 09.47AM. Trans ID [protected].Coll ect Rs .5,555.00. Sender:[protected] Message centre:[protected] Sent:24-Mar-2012 10.43.47
3. .RECHARGE SUCCESS.Cust.[protected] Amt:1000 [protected]at 10.47AM
4. Recharge success- .cust; [protected] Amt; 555 24- 03- 2012 at 10;48AM.
5. Recharge- success—[protected] Amt;333 [protected]at 10;49AM
6. Recharge success-cust;[protected]Amt;1000 [protected]at; 11; 24 AM
7. Recharge success- cust-[protected] Amt;1000 [protected] at;11;26 AM
8. Recharge success-cust-[protected]Amt-1000 [protected]At-11;27AM
9. Recharge success- cust-[protected] Amt-1000 [protected]At-11;27AM
10. Recharge success. Cust- [protected] Amt-10 [protected] 11.24 AM
11. [protected] Message centre:[protected] Sent:24-Mar-2012 10.25.24
Not only this, on the very next day a same massage came to me that I have been gifted talk time worth Rs 5555.00 on your behalf amount not pay to co.12345 is Rs 5555.00 Trans. ID:[protected] at 10:36:12 P.M.
Therefore, You are requested to take suitable steps to strap the said criminal.
Thanking You,
Yours faithfully.
Md.Shamim, Mobile no.[protected]
Amin Stores,
B-24/3, Prince Dilawar Jah Lane, P.s: GarenReach, Kolkata-24

sir, my father had given my airtel card for conversion from prepaid to pospaid on 26/3/2012. But fortunately on the next day my father's visa came of Abu Dhabi so they went on 28/3/2012 so we have call the representative of airtel who had convinced us to stop the conversion on 27/3/12.now they had given 72 hours for conversion and still 72 hours are not finished. the airtel representative who had convinced us to change sim from prepaid to postpaid , now she is saying that it causes us penalty and our commission we will not get and saying whatever you can do you are free, i have no fear. the representative name is ms/mrs namrata. her mobile number is [protected]. We are not getting proper response from our nearest airtel store also. Their all staff are misbehaving with us .. my father's number is [protected].. please give us justice and take appropriate action against them on ms/mrs namrata.. i am living in Baroda-gujarat.
Thanks and regards
Brahmkshatriya Binit m
[protected]

Sir, I often call to airtel care but I never got satisfactory reply. I think airtel care officers are not bothered to help customers. They are just enjoying at care centre. My findings through conversation with airtel care are that airtel care executives are lazy, stupid, non cooperative, and having lack of proper information. I appreciate airtel for its service and rents but I really want to abuse airtel care executives. Think over it that airtel service is good but people are not getting proper information from call centre, then what is use of good service if customer's can not use it properly.. I have decided that I will report the matter to airtel HIGHER AUTHORITIES if the same is going on. AIRTEL is not paying them for non cooperation with customer's.And they should know it all payments are adjusted through customers.U should know it why I m frustrated on care centre because I had pUrchased a coupon from karan nagar and i have rub it but unfortunately 2 digits got missing i called airtel care two times for airtel help , but no one has cooperative tongue. I would like to tell u bullsheet replies and lame excuses o[censored]r care executives.
from tanveer khan
[protected]

Dear Sunil Mittal Ji,



I am a proud owner of your airteldth, But today I am totally dissatisfied with this company, Because the cheating done with me



I want to bring this incident to your attention










I am a customer of airtel DTH



My user ID - [protected]





I recharged airtel DTH on 05.04.2011 with amount of Rs. 1800 which is Full Year Recharge as per instruction given by their Call center executive



Then there is offer we get 2 month free subscription if we recharge for whole year





But now today they are claimming , my balance is going to Nil



When we asked for free months offer as per their scheme



They told me ,"It is not given to you because 1st reason they give - your payment required Rs.2100 but you recharge Rs.1800, But when I asked to check records , this amount is confirmed by your executive. Now they check & said you are right sir , your amount is Rs. 1750 for 1 year & You add Rs.1800



But we cannot add free month subscription to you , Because


Now the 2nd Reason they are giving,"Sir, you have never intimate us for that you have recharge for Full Year. So we cannot give you free Offer"





When I am confirming them that This premium & after every thing done by Your Teleexecutive , & my Calls after recharge is there



& also there must be some system in company when they himself see full year recharge , himself add free offer.



But executive say we cant do & when I asked to check data




Now they are saying we are not able to See Fy 2011 Data. But able to see data of fy 2010





Sir :- This is clear cut cheating case of customer money



Kindly do the needful





Thanks,

Manish Kumar

Mo. [protected]/[protected]

Hello consumer court,

I am Ravi Kumar Verma.i am software developer,i am staying in Pune (M.H.),
i want to complain about airtel service provider regarding network.i am using airtel prepaid connection from 3 years,now from December 2011,i just shifted my room in wadgaonsheri Pune,here i face that network issues,i have so approx. 10 times call to airtel customer care service ,every-time they replied that your problem have been solved,we check that area and your problem has solved,but when i check they not solved my problem,after frustrated this issues ,i plan to portable airtel to vodaphone then i request to airtel that do my portablity request accept,they reject my portability request and said me that in two days we resolved your problem,but there is no solution
i want to resolve this problem or i want to case to airtel service provider,


Thanks & many regards
Ravi Verma

Dear sir ,
Mobile Airtel internet service is a money cheating service.Taking the money from the account without any intimation and also showing false internet usage in the MBs and for that they are giving some stupid explanation by them.Some of the Customer care units giving the correct answer about so that money has taken unnecessarily and we will connect you to high authorities and they will retrieve the money.But they are giving some stupid explanations.Whole people of the country is robbed by Big companies with some false benefits and false hopes.For some 50s rupee that individual will not go to court and he can't fight against big company.The Government have to check this out.Drops of water will make ocean and one day will sink the whole subcontinent.