Airtel Complaints & Reviews

I have purchased the airtel 3G data card and using it. After moving to my new resident located in Keelkatalai, Chennai, there was no proper internet speed even though it is 3G. When I contact airtel technical team, they have told there is no any tower for 3G in my locality and my data card will work on 2G connection. But I am paying for 3G plan. I contacted airtel bill payment team to have have my plan revised from 3G to 2G. They have forwarded the call to their supervisor but no one has attended the call. This happend twice and when I call AIRTEL COMPLAINT NUMBER 198 it is not directing to any executive to respond. What is the purpose of having complaint no 198? Either I don't need this connection any more or my plan must be changed to 2G so that I don't want to pay for 3G.

It has been more than 5 repetitive attempts to port out from airtel but got cancelled every time even confirmation from nodal desk. I am very disappointed with the network as well as the service. Every time the porting out request gets rejected with the reason being CONTRACTUAL OBLIGATION. When spoken to customer care & nodal desk executive, I was informed that the numbers have been released but cannot show the same with any other network and are not letting us port . Please confirm the release of following numbers by email & let us know when can we put the port out request which does'nt get rejected. we have cleared all our dues & stopped all on going value added services.

. The list is as follows :
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

Please do the needful as early as possible.

Failing on same will force us to take legal action againts the company.

awaiting your prompt reply

Rahul shah

Location: U.P.
City: Lucknow,
vill: Nigohan,
Site ID:- UDY01
sir!
In my village i am unable to use internet, its showing network problem.
when i'm using internet in PGI its working fine but when i come 1kms far from PGI to Raibarely its got deactivate.
And i am facing this problem from 5 days..
Everyone is worry about this, and Customer Care is not responding properly.

Please help me as soon as possible.
My contact no: [protected]

COMPLAIN REGARDING TO ;THE STILLING OF DIESEL OF GENERATORS PROVIDED FOR THE AIRTEL TOWER.
sir
being a good citizen i would like to inform you about airtel tower at Narar Goat, dis-Madhubani, pin847226, (bihar).
The land lord of the place where the tower is installed use to sell the diesels to the local villagers .
He is not taking care of the tower properly.He runs the generators without using the silencer, which produces intolerable noise and disturbs his neighbours .
we request you to take care of that landlord .

MY CONT NO;[protected], [protected]
NAME ;AYAN NARAYAN MAHTO
E MAIL ADD:catch.[protected]@gmail.com

your airtel co. i feel so many times deduct balance in my mobile account.
Today also deduct rs.89 as told by customer care ph. no-121 he not properly talk me. he told that i use today internet but i not use internet. I deactivate all net etc. services from my mobile. but they deduct.last time i also complaint u but u not response me and not refund my balance of rs.480.43 dt[protected] . due to too much shortage of time i not persue u regarding my old complaint. for peace of mind i disconnect by your customer care my net services etc. Today also deduct rs.89.we all customers earn too much hard working. your company fool us and deduct our balance fraudly.I complaint also in consumer forum which complaint no is 367870.

RESPECTED SIR,
i am BALMIT SINGH having airtel mob no. [protected]
1>i was activated 3 day internet pack on 5/4/2012 at 6 pm. which is valid up to 7/4/2012.
2>i used internet on 7th but my RS40 WAS DEDUCTED at 10:30 to 11:30 pm on 07/04/2012. at that time of deduction i have 4MB IN MY ACCOUNT
3>regarding it i want to say u that i used very basic sites like gmail.facebook.job sites etc that are non pay sites... i hope u understand


so plz. check its full detail & RETURN MY MONEY BACK
THANKS

Dear sir,

I have recharged for Rs675 for my 3G datacard(Mob.no-[protected]) service-2.5GB Plan.But,the recharged data is 1.25GB.I called their customer care for the past 5 days.But they are not giving me the right solution to reterive my recharged remaining 1.25GB Data.Kindly take necessary action to solve this issue immediately.


Regards,

KARTHIKEYAN.R
[protected]
Madurai.


[protected] Forwarded message[protected]
From: raju karthikeyan <[protected]@gmail.com>
Date: Fri, Apr 6, 2012 at 1:42 PM
Subject: Fwd: Airtel 3G-[protected]-Recharge Rs675 plan dispute regarding.
To: [protected]@in.airtel.com


Dear sirs,

My 3G data card mobile no is [protected] which is already mentioned inthe below mail and my location is Madurai,Tamilnadu.STD CODE 0452.

This is for your kind information and records.

Please do the needful at the earliest.

Tks&Regards,

KARTHIKEYAN.R
[protected]



[protected] Forwarded message[protected]
From: raju karthikeyan <[protected]@gmail.com>
Date: Fri, Apr 6, 2012 at 6:57 AM
Subject: Airtel 3G-[protected]-Recharge Rs675 plan dispute regarding.
To: [protected]@airtel.in


From

R.KARTHIKEYAN
[protected]
1/161-3,Meenatchiamman Nagar 4th street,
Surya Nagar,Madurai-625007

To

The Manager,
Customer Care,
Airtel


Dear Sir,

We purchased 1 nos of 3G Datacard from your dealer M/S Vels Associates,K.K.Nagar,Madurai-20 in the name of R.KARTHIKEYAN on 25.01.12.

We regularly recharged in the same.Previously we recharged for Rs451/= on 07.03.12 and we got 1200MB Data as per your plan.

On 03.04.12 again we recharged for Rs 675 to get 2.5GB Data asper your plan.But the recharged data is only 1.25GB.

So we informed on 04.04.12 to your dealer M/S Vels associates,and also we contacted your customer care from there and
informed the same.

Your customer care people said that in another 24 hrs the remaining data will be recharged to our account.But the data is not recharged in another 24 Hrs.

So we again went to your Vels associates office and contacted yoour customer care and they said that the plans are only valid up to 31st January.But we got 1200 MB recharged for Rs 451 on 07.03.12 and your dealer also told that the same plan is active till date.
We are not satisfied your service because of this issue,So,kindly take necessary action immediately to retrive the remaining 1.25GB data to our account at the earliest.

Please do the needful at the earliest.


Tks&Regards,

KARTHIKEYAN.R
[protected]
[protected]@gmail.com

1/161-3,Meenatchiamman Nagar 4th st,
Surya Nagar,K.Pudur,Madurai-625007
Tamilnadu,India.

my airtel no [protected] has been allocated to anyone else ............... i gav a call ion my airtel no n i found someelse picked up and i get to know that the no is been allocated to someone else............
now if i giv a a call to customer care they will say that ,,,v dont keep details to 3 months back or 2 months back.......... what the [censored] tlecom sector is the AIRTEL........ the DATABASE of airtel dont hav take care of allocating a preallocated no to anyone..........then its fault of that MOTHER[censored] software enginnering who hav created the AIRTEL database.........

[censored] AS*** AIRTEL

airtel really sucks. i have put msg booster for my number on mar 9. the service msg came as auto renewal. i asked the customer care they said i[censored] wish to cancel this auto renewal; on the end date dial *333*0# on ur mobile and cancel it. it was over on yest apr 6. from yesterday nit i'v been dialing this number the reply i got was " EXTERNAL APPLICATION DOWN" so i put on msg booster to day eve at 7. after 9 o clk my balance was washed out and the sms pack was auto renewed. when i call for customer care they just don pick my call and cut them with not attending my call after 10 min of waiting. i want my balance back. sice there is no proper response from airtel only i put my msg booster.
really useles network i have ever seen. no proper response and even if the customer care officials attend the call they will answer us only 5 times in a month.
if our issue is resolved in single call why we gonna call often?
THINK BEFORE USING AIRTEL

The following complaint mail sent by me has bounced back:

I never ever opted for e-bills, and on several occasions have had to struggle to get a hard copy of the bill. The hard copy is given only some time and that too late so that I suffer late charges. The soft copy does not open also and that too has been informed several times.

Please stop this harassment, send regular hard copy of the bill. Failing this I will be constrained to take you to court.

regards
Dalip Mehra
for
JKMehra

Was sent in response to :


From: "[protected]@airtel.in" <[protected]@airtel.in>
To: [protected]@YAHOO.COM
Sent: Saturday, 7 April 2012, 1:00
Subject: Your airtel Bill, For airtel Number [protected]




Dear Customer,
Thank You for being a part of airtel’s “Go Green” initiative!
With the “Go Green” initiative, we have tried to instill a sense of a “greater responsibility” in the heart of thousands of people of our country and have driven them to go eco-friendly. We aim to minimize the use of paper by urging our valued customers to manage their account, pay their bills online instead o[censored]sing paper to receive their bills and make payments. Your active participation will surely make this world a better place to live.
Please find attached your airtel bill for:
airtel number : [protected]
bill period : 05/03/2012 to 04/04/2012
bill number :[protected]

sir/madam,
I'm Y.BALA BHARGAV RAO([protected]) studying under graduation in local college, sir on 7th April, 2012 at 04.27pm & 04.28pm i received a couple of calls from +[protected] had spell bad words to me, they are really rude and i suffered a lot from those words. So please take this as complaint and take severe action on suspects those who are participated in this.
Thanking you indeed.

I have been banging my head with your service for the past 1 week for addressing my settop box. The following are my problems:

1. Most of the channels are not being rendered. For a previous visit, the service guy said it was a problem with the STB and need to be replaced. But it has not been replaced. But the day charges are being deducted as usual, even though I have asked them to extend my validity period.

2. The STB, it seems, does not have a HD installation setup, even though my STB is a HD Recorded STB.

3. The remote given to me is a non-Recorder remote and it has not been replaced.

Whenever I register my problem, 2 days later, I am getting a message saying that the problem has been resolved. This means Airtel DTH has a bunch of crooks as service guys who is prepared to tell lies without even solving the problem.

I made a complaint again saying that I am getting such resolution messages from Airtel DTH, when the problem was not solved. I got an assurance that this will also be looked into.

Every day, I call them to see the progress of my complaint, I am getting the same reply "It will be resolved the next day". Only days have passed but the problem persists.

Now, I want to make a formal complaint like this as my next step to seek a legal resolution. I am going to file a complaint in the consumer court for hefty damages, if my problem is not resolved in 2 days. And I need the validity to be extended for all these days where I was not able to use the DTH services fully.

Dear sir my airtel no. Is [protected] i am porting out in feb 26 but airtel give me offer 1/2 psec for 6months.and my porting was cancelled. Till here it was ok but after 1month they started daily 1rs deduction without my consent, i have call to a c.care they said u have a mnp offer that's why bal. Is deducted she said i[censored] want to stop deducting bal. Then recharge with rs32 and u will get tariff 1.2p sec for 90days wat a bull my previous plan was 1psec till 2013.
Plz help me once again consumarcomplaint.in
thanks&regards

Respected Sir/Madam,

I am using a airtel prepaid card no is [protected] from last six years, when i am taken this number i was submitted my documents as name Desale Jitendra Jagannath. then also airtels calls for resubmission of documents, i was resubmitted the documents for two times to ARC, but now i loss my sim card and i want my number again hence i reach to nearest ARC center for new sim card for same number but i found that the number is on another persons name, i fill the form for name mismatch on 17 March 2012 but then now airtel in charge of that ARcenter told that it is not possible so Pleas i want the details to get my number back.

Sir,
I have purchased a recharge coupon of Rs.15/- (airtel zabardas) (35 local & STD mins validity 1 day) for my Kolkata mobile no.[protected] during Scratching the personal recharge pin number of that recharge voucher has spoiled with Serial Number [protected]. The coupon is with me till now. When I talked with the customer care officer they told me that there is no way to get back the recharge pin.
Narendra Parida

Respected Sir/madam
i am nayan mandal i had recharged my airtel no. [protected] Rs 26 on 3rd april 2012. After 2 days from recharged my sms pack was not working i had complaint customer care three times but still every time debited 1 rs per sms when i send a msg. After complaint Customer care sended me msg "Thank you for contacting airtel. Your request reference no. registered on 06-apr-2012 13:19 is CBNRA[protected]." so please resolve my problem as soon as possible thanking you my no. Is [protected].

Am using 2 airtel DTH connection [protected] & [protected]. For more than 1 month now Religious channels like shalom,angel tv etc are broadcasted in single screen with 4 individual Grids . This makes viewing those channels very tedious especially for aged persons like my mom and father, whom they got visual issues. In addition to that now DD channels are showing up in same way. They usually spend good time in these channels and hence they keep on complaining. I called Customer support several time to report this issue and they accept this is some technical problem from their end, but still there is no resolution on this. Really fed up on airtel nowadays. Only to view these we went to airtel DTH from cable connection and now again we are not able to view those channels. Any ETA to rectify these issues or Any one help please help on Next action ..!

There is a channel on Airtel Dth. by the name of MY TV. It is running a bogus programme in which an announcer comes and shows you the face of any well known Film star or celeberety and asks you to call on their number and tell the name of that person.Viewers are promised a large sum of money on giving the right answer.The call to this number is charged at premium call rates of Rs.12 per minute.When you call on this number you are kept on Hold for several minutes so that they can earn more and more through call charges.Also the announcer on Tv. keeps on passing more and more time on a single question and you are persuaded to hold for more and more time,so that more money is generated through call charges.Many times the questions are wrongly answered by people employed by the channel itself,so that the question can be extended more and more.This is cheating and is provoking people to play Gambling.
MANDEEP KOHLI

Dear Sir, I A.Bajireddy having a Airtel Digital TV Connection Wide Customer ID [protected] Which is Troubling Me A Lot, From Past Two Days I Keep On Giving Complaints Yesterday they Give me 17564826 Compliant ID Said that AT 6 PM our technician will visit you, today they give me an ohter complaint wide 1759055 and said that today 3.30 PM the Service Engineer will visit you, And today Evening He again Saying that Tommarow 3.30 PM He will visit, He also mentioning that the yesterday's complaint has been canceled, I don't how they cancels the compliant, i am in the heart of Nagpur city, and he is saying your pin code is not in our area, i am asking why don't you people ask us our pin code while we purchase, and what about the rural users, i request the Court to Forward my Mail to Broad costing society and request them to take necessary action not only in my case, all the airtel digital tv users who faces this problem i also request the socity to bring a portable option in this arena also, then this type of service problems will be solved. I sincerely suggest all the users to NEVER NEVER NEVER Purchase AIRTEL DIGITAL TV.

6th April 2012 ,I got a junk call from Airtel at around 1753 Hrs .When after listening to computerized voice I disconnected the call and after that I got a message stating that My hello tunes activation has been successful. When I called customer care they also said ,they cant do anything atmost can deactivate the service. Sir This has occurred to many of the consumers.Please take strict action against these service providers.

Thanks,
Abhishek