Airtel Complaints & Reviews

Hi,

I, Anand Tandon, am having Airtel prepaid mobile connection (No. [protected]).
My mobile is being deducted Rs. 5/- per WEEK, for a service called CAREERTIPS, since 1st February, 2012.
I manually deactivated this service (CAREERTIPS) yesterday (i.e. 30th April, 2012).

Today, 1st May, 2012, I complained to Airtel customer care & they say that service has been activated by me, on 1st June, 2011, & by dialling number *321# from my mobile.

1 of their customer care agents also claim that I've received call on 24th April, 2012 for confirmation of this service.

The case-ids, in Airtel system, for the above claims are: 1860253, 619300.

Sir/Madam,

I was in Atlanta, US from 20th May, 2011 to 12th June, 2011.
I was in Montreal, Canada from 16th April, 2012 to 30th April, 2012.
I've arrival & departure stamps on my passport for the same period.

I was not on any network (to be chosen manually) when roaming internationally. My phone was offline all these periods.

Moreover, even if service was activated during the above period then why don't Airtel systems have international roaming charges on me? They have none!

Sir/Madam, I've never applied for any such service from Airtel but still I've been deducted Rs. 5/- per WEEK from 1st February, 2012 till 30th April, 2012.
Moreover, I've never received any SMS/Email or any other communication as part of above service since 1st June, 2011.

Airtel customer care asked me to file complaint for not receiving the service but what do I file when I never registered for any such service, at first place.

My complaint is to get justice for the unsolicited deductions of money from my prepaid account & reversal of the deducted money.

Thank you!

Regards,
Anand Tandon.

I recharged my account for rs.16 for sms pack of 10 days. After that 10 days i recharged for rs.36 which is a sms pack for 30 days. But airtel deducted rs.16 from my balance saying rs.16 is an auto renewal pack. What the hell is this?? They told me i can deactivate the pack but they wont return my talk-time. They said me to dial *333*0# for deactivating. But it says its not valid. Airtel really sucks... Please take prior action their service and make me a way to stop this irritating auto renewals...

I have a "Lifetime Prepaid" Airtel sim for the past two years. I am traveling to India on 3 May and to my surprise my sim has been cancelled. Note the sim has a credit balance.

I have contacted Airtel who are telling me "BUY A NEW SIM" !!

Is this the solution to this problem ?

Poor Mobile Network and Tricky Harassment forcing bill payment
i got call from rohan khanna [protected], harrising me to pay the due within 1 hr if not arrest warrant from delhi will be issued .i vil be under remand for 6 months and fine of rs 280000 /- .

i am mayur from pune .the case is against my airtel ll[protected] . faling for my complaints & services i send many emails.complains to customer care againts cross connections n disturbance .when my number was not in use nor the services the incomming calls were of diffrent number.inspite of many complains n no response i gave complaint to disconnect the connection but they failed too in it and then after 2 months without notice.without bill issue directly i m receivng calls against mr rohan khanna .statement " i m rajiv chaudhary from police head quoter delhi, u r issued arrest warrant for 2 days n u will be handed over to new delhi court then u will be for 6 months in jail, againts pennalty of
rs 2, 80000 /- u will be releifed..getting continuse calls n follows up for payment its totaly wronge and illegal .too much harasment i was totaly tensed n frusted .please call me [protected] if any of can u help me plz .will take action agns this fraud

REF.:- Mr. Ajay Jaipal Singh, 65, Aravali Complex, Kalka Mata Road, University Near RTO office, Udaipur.
Contact No.:- [protected] Airtel Phone no. :- [protected] Relation Ship No. [protected]

Greviance :- Disconnection of Phone no. [protected] inspite of regular payments.

Dear Sir,

I have an serious complaint regarding disconnection of my above postpaid no. with you without any reason or intimation inspite of regular payments. In the march, 2012, I received a bill o/s 456.46 , for the same I deposited Rs. 500/- on 14/03/2012 by acknowledge no. [protected]. After few days my above phone is disconnected automatically without any intimation.

I just want to know the reason behind the same. I had many business connections on that number. By this way, I had to bear very high business loss even social loss.

Kindly get update all this at my above mentioned BSNL no. or my email id [protected]@yahoo.co.in.

Thanx
Mr. Ajay Jaipal Singh.
[protected](M)

Hi,

In Dec Airtel has activated 200MB of free data usage. I have never asked to activate this service. They never informed how this is going to work, how long it will be. When I got the bill there was charge for Rs 1800 for data usage. When I called Airtel customer care they told I have used 173 MB and I have been charged INR 1800 for the same. I was in shock for a while. There was no intimation when the free usage was over. They could have discontinued the service and asked customer to check if they want to continue and then charged them. But no option was given for anything. they gave 200 MB free and charged INR 1800 from me. I am not sure how many such customer would have been there. How much do they charge for 200MB if a customer subscribe for a package. (100 Rs for 1 or 2 GB of data) but here the bill was INR 1800 for 173 MB of data. After making multiple complains there was no resolution. I tried fighting the case with multiple authorities but no use I got same recorded reply. At the end I felt I was badly cheated. I was given a service I have never asked for on the top of that I was made paid a bulky amount also. Nice way of making money isn't it....

Thanks
Jai Prakash

hi

now i am using airtel connection([protected]). previously i port this number from vodafone to airtel. After porting to airtel by using MNP, i am facing this problem. When my friends trying to make a call to my number, they are facing an error message like "this number does not exist". i am giving my friends numbers those who cannot able to make a call to my number.
1) [protected] (videocon)
2)[protected] (bsnl)

Dear sir,
This is to inform that i am ganga prasad verma, I am living in 9/4854 b old seelampur .I am retired jailer of ti-had jail.
I am suffering from my balence, cut the balence in my mobile and my mobile number is [protected].......

I have recharge Airtel DTH on 26.04.12 at 9.11 PM for R 350/-. My Paytm order no 36212615 & SBI transection no[protected]. But my DTH not recharged as on date i.e. 30.04.12. My Airtel customer id is [protected]. Kindly repay Rs 350/- to my A/c, if recharge is not possible. My mail address vaish.[protected]@gmail.com & Ph No [protected]. Kindly reply as soon as possible.

Recieved arround 50 calls from airtel collection agency. Same guy called me all the times nd as i pik call everytime he started abusing me.. The number from which i recieved a call is "[protected]"
Then after some time i tried calling o. The above number but no one is picking up my call...kindly take some strict action against this number as soon as possible.


Thanking ypu,

Harvinder Singh
[protected]

dear sir

i am currently at jorhat assam and i am using airtel postpaid sim [protected]

i accidenlty entered wrong pin so now it asks for PUK number

i tried to cal assam airtel cus care but didnt get proper response so pls understand my current situation since i get all my official calls via this postpaid sim cug 99 pack


kindly send me the puk number via sms to [protected](my airtel prepaid sim) or email it to

[protected]@gmail.com

or atleast give any phonenumber to whom i can speak with / email id.. i am stuck here

pls do the needful asap thanks

I have been an airtel customer for over 8 years. I am using airtel services for postpaid connection, DTH, 3g Datacard and broadband(till last year). I was using Airtel broadband airtel connection number -[protected] for over 2 years in Koramangala, Bangalore at my old residence. Was happy with the service and payments from my end were all done on time(have records for the same).
Last year on September 7th 2011 (4 days before shiftng), I called up the customer care and requested to shift my connection to my new residential location at Malleshpalya, CV Raman nagar, Bangalore. Request was accepted and I was informed that the connection from the current location would be taken down and shifted to the new location. I removed the phone and router after raising the request. I received the bill till that period for which I made payment as usual, well before the due date.
Till the day of shifting no one from airtel came to remove the connection. When I called up the customer care I was asked to carry the landline and WiFi router to the new location and some one from airtel would come within 2 days to set it up and till then .
After repeated calls to customer care I finally raised request via email on 25th September 2011. Part of the content of the mail was -

"I have shifted to a new location in Bangalore now. I had lodged a request for shifting my connection to my new house location on 7th September, and till date (25th September, 2011) I have not received any response. In between when I called up customer care myself I was told that the request is already closed. They took a new request and promised me that it will be resolved within two days. I called up customer care again after 3 days and again I was promised that it will be resolved in one more day or else it will be escalated to higher level(whatever that means). Till now I have not received any response from the customer care or from your technical team. When I called up your customer care again today I was told that the ticket has been closed(again) ".

Even after this, the issue was not resolved and there were a couple of repeated mails sent. Finally after almost 1 month on 4th October 2011 I received a call from airtel stating that they can not provide broadband connection in my new location in Malleshplaya at the moment due to technical difficulties hence I was offered Airtel 3G data card free of cost. After thinking over for a couple of days I accepted the datacard stating that I still want broadband connection as soon as the technical issues are fixed. In october, I recieved 2 calls from Airtel stating that payment for [protected] is due for the month of Sept-Oct. I informed him that this number has been in-active since 8th September due to shifting issue and in replacement to that I have been given a 3G datacard by your retention department. They agreed and said they will close issue then.

I am still not happy with the 3G data card service and even in January, 2012 I had sent a mail again to Airtel if the issue has been fixed since I am waiting to get Broaband connection for months. This was the response again-

"
Dear Customer,

Ref: Email Dated[protected], regarding feasibility check of airtel landline number [protected].

Thank you for writing to airtel and the opportunity to assist you.

This is in reference to your email regarding a new connection at Sri Sri enclave apartment, 10th main,11th cross, maruthi nagar, Malleshpalya-75.

We regret to inform you that, currently, we would be unable to provide you a connection at the above mentioned address due to some technical constraints in the area.

Please do write in for any further assistance.


Warm Regards,
Imamsab Jamadar
customer care executive
bharti airtel limited

"
Now three days back at 3:15 pm, I got a call from +91-[protected] by Stayendra Yadav, Section Department, Batch no. 86. He said that he is calling from Delhi district court and that I was served 4 Legal notices of the Chargesheet against me for which I have not responded to any. Also that, there is fourth and final hearing at 4pm (on the same day) in Delhi district court at which If I fail to appear I would be facing Strict Legal action and hefty fine of around Rs. 24000. I told him that I have not received any of the notices and I am not even aware of any chargesheet against myself. He was extremely rude and said that he does not care about that. Finally, he gave me the govt. lawyers number who would have the case details. He also provided me the case number- 81237/2012. The govt. Lawyer was Miss. Sudeshna no. +91-[protected]. When I called her she said that she is the govt lawyer and the chargesheet against me has been filed by Airtel for non-payment of bill amounting to Rs.970. She told me to take this very seriously as this is now a state transfer case which has been moved from Karnataka to Delhi. When I informed her that I have not received any notices nor I was aware of such charges, she suggested me to go to any nearest Airtel office and make payment of Rs.970 before 4pm and provide her with the receipt number so that she can send a stay order. After this I could go to consumer court with the proofs and for not receiving any notices from Airtel.

I got really scared and stressed and ran to to the airtel shop and paid Rs.970 for something I never used and for no fault of mine. I have 5 mail conversations with acknoledgement from airtel starting from September 2011 to Jan 2012 stating they cannot provide Broadband connection. Plus, I have the bills and records of the payment made to Airtel and Rs.970 as payment made last week after being threatened legal action and fine of Rs.24000.

I consulted another lawyer as well and was suggested to report this to consumer court and send a legal notice to Airtel for Harrasment and fraud. This is the first step in that direction. I am reporting this here. If there is no response and action taken by Airtel then I will be sending a legal notice.

I have been using Airtel Blackberry(BB) services for quite some time now.But today since evening my Blackberry services have been blocked.It doesn't show Edge on the home screen.Its been showing as GSM because of which I have been not able to browse internet. So I called the Airtel BB customer care nos...All of them comes as no unobtainable.But everytime they charged for all the calls. So I called the Gprs helpline. Even that is not getting connected. So I called the 121 which is the Airtel customer care. If am not exaggerating I spoke to 15 executives and 4 supervisors. They just went on either disconnecting my calls half way through or give wrong info or ask to call on Airtel BB helpline nos. When I told them no those nos are unobtainable they to my surprise said you have no other option. I pay rs.399 monthly for the internet services and they have blocked it. I am mentally disturbed by this. How do I go about this issue?

Kavya

Dear Sir,

Sub:My Sim number # [protected]

I have Sent 2 emails to Airtel regards to the Disconnection of my Sim number # [protected]
I would like to make a complain against Airtel telcommunication for failing to update me pririor to disconnection of my Sim #[protected] and they have completely ignored my 2 emails Dated April 25th and Resent on Apil 28th,

Kindly help me resolve this matter.Thanks.

Your sinceirly..
Kishore Kherajani.

Mumbai.
April 28th,2012

Pls note my Name is Kishore Kherajani and yesterday I have returned back to Mumbai India from my overseas visit,
After arriving at Mumbai I hv found one of my Sim number # [protected] has been blocked after my visit to your Airtel Gallery @ Ram Maruti Road Branch,

Airtel staff at Gallery informed me this number has been blocked, then I had Tel conversation with Ms.Jayna Staff of Airtel Gallery according to her this number has been Permanently disconnected on the March 21st and Recycled and allotted to another person on April 21st,

Ms.Smita I have 2 numbers under my name and both numbers were used last on the Dec 23rd 2011 before leaving out of India

I don't understand policy of your company ( Airtel ) You all have disconnected one number just because of the number not being in use fr more then 3 months but I want to understand why my other number is not being disconnected which I had used last on the same date Dec 23rd ???

Pls kindly note I have been using this number for more then 6 to 7 years and I had my balance amount in my number I would like to request you to give me back my number with balance else I will make a official complain to TRY,

Kindly advise me with ur comments in return by tomorrow morning,

Thanks / Regards.
Kishore Kherajani

Mumbai India,
April 25th,2012

Sir/Madam,
I have an airtel provided no [protected] which is being charged every now and then on some pretext or other without our approval e.g."you are active on 'Bolly Spice Service' @Rs1/day,Airtel Picture Post,Cok Wal Subscription is pending and For SUBRT you have been charged Rs 10/for 10 days...Balance......
It is requested that all offers here on be discontinued on my mob no [protected] and charged amount be returned in terms of recharge value
I hope you will consider this offer graciously
Thanking you in anticipation
Rajesh Sharma

Dear Sir/Ma'm,

I am using Airtel Friends Prepaid card with Life Time Validity.
Few days back, I got message that the validity is over on 22/04/2012 and I will have to do validity recharge of Rs. 99 and it will give no talk time.
But, my card is life time and I queried balance it showed correct balance Rs. 216 and validity till 22/07/2012.
I called customer care and they said I must recharge for validity.. Helpless I went to recharge and tried 3 times.. It said recharge NOT successful.
After that I got message that "Sim card registration failed".

Can you please look into this, how can these people say that validity is finished even if three months are remaining.. on the top of that, they blocked my sim card without giving any prior notice.

Please look into the matter..
Thank you in advanced.

TO
M/S BHARTI AIRTEL

TO WHOMSOEVER IT MAY CONCERN

I RAHUL CHAUDHARY HAVE A LANDLINE CONNECTION IN THE NAME OF MY PARTNER MR DHIRENDRA SHARMA AT MY OFFICE. THE DETAILS OF CONNECTION ARE AS FOLLOWS
A/C HOLDER NAME: DHIRENDRA SHARMA
A/C No [protected]
TEL No.[protected]
ADD: UG 20 BB SHOPPING PLAZA SECTOR 12 VASUNDHARA GHAZIABAD 201012


THE AIRTEL HAVE DISCONNECTED MY SERVICES BEFORE THE DUE DATE OF BILL PAYMENT I.E. 15TH MAY. I HAVE ALREADY CLEARED THE LAST BILL AMOUNT.THEY HAVE ASKED ME TO PAY RS 800 AND THEN THEY WILL OPEN THE OUT GOING FACILITY. BUT AFTER PAYIN THE AMOUNT OF RS 850/ ON 27TH APRIL VIDE CASH RECEIPT NO [protected]( TRANSACTION ID). BUT THEY ARE NOT READY TO OPEN THE OUTGOING SERVICES.

IS THIS THE WAY THE CUST CARE EXECUTIVE REPRESENT FRAUDLENT PRACTICES TO CUSTOMERS?
IS THE AIRTEL SHOWING THE POWER TO US?

SEEING THE MISREPRESENTATION FROM AIRTEL I FEEL VERY MUCH DISTRESSED AND DISAPPOINTED. I WOULD NOT LIKE TO CONTINUE IN AIRTEL.

THANKS
RAHUL CHAUDHARY
[protected]

Today I received the following message from Airtel:
"Thank You for choosing AirtelTV on your airtel mobile. You have been charged Rs.150.0 for 30 days
and your account balance post charging is 135.19 at 14:32"

I have never subscribed to this service by clicking a link or sending an SMS. Now I find that Rs.150 is deducted from my account. I called up customer care about this and they are telling that since I am a 3G user, I may receive links to subscribe to Airtel mobile TV and accidentally I might have clicked one. But I have never received any links or clicked any. Airtel is purposefully nicking money from the customers without their proper knowledge or consent. Two months back without my knowledge, I was subscribed to Kannada movie news and Cricket updates (for which I needed to go and unsubscribe).
In these type of situation, Airtel always tries to escape telling that the customer has subscribed to the services. But I strongly feel that a company like Airtel after building up a good reputation are trying to cheat customers in the dirtiest ways possible. I am not the only one with these experiences. Please investigate into this issue.

Sir,

i m Having 2 airtel numbers with same ([protected], [protected]) doc. is same for both numbers.
one no. ([protected]) has been suspended (becoz docmnt was not matching)
MY ANOTHWER NO.([protected]) IS WORKING... docmnt is same for both numbers ...

BUT WHY NOBADY HAS CALLED BEFORE SUSPENDING NUMBER ??
FOR BILL PAYMENT they WILL CALL so many times...!! WHY NOT FOR SUPESPENTION???
IT IS VERY MUCH CRITICAL for customer ... THESE MEANS they will CARE ONLY MONEY... NOT CUSTOMER SATISFACTION...

Sir,

I have canceled my Airtel broadband (A/c No:[protected] in the month of December and cleared my outstanding amount and got the "No Due Certificate" from airtel on 08th of March 2012.

Now i have re-activated the account with different plan (Plan 749) and my current outstanding for this plan is just Rs. 117.

But i am getting lot of calls from collection department asking for the payment of Rs. 2544/-. And now again my broadband has been de-activated due to non-payment.

Please address this issue at the earliest and IF YOU ARE NOT ABLE TO ADDRESS THIS ISSUE, THEN PLEASE CONSIDER THIS AS A "REQUEST FOR CANCELLATION OF MY BROADBAND"

Please find the attachment of "No Due Certificate"

Thanks and Regards,

Deepan M - [protected]