Airtel Complaints & Reviews

airtel really sucks. i have put msg booster for my number on mar 9. the service msg came as auto renewal. i asked the customer care they said i[censored] wish to cancel this auto renewal; on the end date dial *333*0# on ur mobile and cancel it. it was over on yest apr 6. from yesterday nit i'v been dialing this number the reply i got was " EXTERNAL APPLICATION DOWN" so i put on msg booster to day eve at 7. after 9 o clk my balance was washed out and the sms pack was auto renewed. when i call for customer care they just don pick my call and cut them with not attending my call after 10 min of waiting. i want my balance back. sice there is no proper response from airtel only i put my msg booster.
really useles network i have ever seen. no proper response and even if the customer care officials attend the call they will answer us only 5 times in a month.
if our issue is resolved in single call why we gonna call often?
THINK BEFORE USING AIRTEL

The following complaint mail sent by me has bounced back:

I never ever opted for e-bills, and on several occasions have had to struggle to get a hard copy of the bill. The hard copy is given only some time and that too late so that I suffer late charges. The soft copy does not open also and that too has been informed several times.

Please stop this harassment, send regular hard copy of the bill. Failing this I will be constrained to take you to court.

regards
Dalip Mehra
for
JKMehra

Was sent in response to :


From: "[protected]@airtel.in" <[protected]@airtel.in>
To: [protected]@YAHOO.COM
Sent: Saturday, 7 April 2012, 1:00
Subject: Your airtel Bill, For airtel Number [protected]




Dear Customer,
Thank You for being a part of airtel’s “Go Green” initiative!
With the “Go Green” initiative, we have tried to instill a sense of a “greater responsibility” in the heart of thousands of people of our country and have driven them to go eco-friendly. We aim to minimize the use of paper by urging our valued customers to manage their account, pay their bills online instead o[censored]sing paper to receive their bills and make payments. Your active participation will surely make this world a better place to live.
Please find attached your airtel bill for:
airtel number : [protected]
bill period : 05/03/2012 to 04/04/2012
bill number :[protected]

sir/madam,
I'm Y.BALA BHARGAV RAO([protected]) studying under graduation in local college, sir on 7th April, 2012 at 04.27pm & 04.28pm i received a couple of calls from +[protected] had spell bad words to me, they are really rude and i suffered a lot from those words. So please take this as complaint and take severe action on suspects those who are participated in this.
Thanking you indeed.

I have been banging my head with your service for the past 1 week for addressing my settop box. The following are my problems:

1. Most of the channels are not being rendered. For a previous visit, the service guy said it was a problem with the STB and need to be replaced. But it has not been replaced. But the day charges are being deducted as usual, even though I have asked them to extend my validity period.

2. The STB, it seems, does not have a HD installation setup, even though my STB is a HD Recorded STB.

3. The remote given to me is a non-Recorder remote and it has not been replaced.

Whenever I register my problem, 2 days later, I am getting a message saying that the problem has been resolved. This means Airtel DTH has a bunch of crooks as service guys who is prepared to tell lies without even solving the problem.

I made a complaint again saying that I am getting such resolution messages from Airtel DTH, when the problem was not solved. I got an assurance that this will also be looked into.

Every day, I call them to see the progress of my complaint, I am getting the same reply "It will be resolved the next day". Only days have passed but the problem persists.

Now, I want to make a formal complaint like this as my next step to seek a legal resolution. I am going to file a complaint in the consumer court for hefty damages, if my problem is not resolved in 2 days. And I need the validity to be extended for all these days where I was not able to use the DTH services fully.

Dear sir my airtel no. Is [protected] i am porting out in feb 26 but airtel give me offer 1/2 psec for 6months.and my porting was cancelled. Till here it was ok but after 1month they started daily 1rs deduction without my consent, i have call to a c.care they said u have a mnp offer that's why bal. Is deducted she said i[censored] want to stop deducting bal. Then recharge with rs32 and u will get tariff 1.2p sec for 90days wat a bull my previous plan was 1psec till 2013.
Plz help me once again consumarcomplaint.in
thanks&regards

Respected Sir/Madam,

I am using a airtel prepaid card no is [protected] from last six years, when i am taken this number i was submitted my documents as name Desale Jitendra Jagannath. then also airtels calls for resubmission of documents, i was resubmitted the documents for two times to ARC, but now i loss my sim card and i want my number again hence i reach to nearest ARC center for new sim card for same number but i found that the number is on another persons name, i fill the form for name mismatch on 17 March 2012 but then now airtel in charge of that ARcenter told that it is not possible so Pleas i want the details to get my number back.

Sir,
I have purchased a recharge coupon of Rs.15/- (airtel zabardas) (35 local & STD mins validity 1 day) for my Kolkata mobile no.[protected] during Scratching the personal recharge pin number of that recharge voucher has spoiled with Serial Number [protected]. The coupon is with me till now. When I talked with the customer care officer they told me that there is no way to get back the recharge pin.
Narendra Parida

Respected Sir/madam
i am nayan mandal i had recharged my airtel no. [protected] Rs 26 on 3rd april 2012. After 2 days from recharged my sms pack was not working i had complaint customer care three times but still every time debited 1 rs per sms when i send a msg. After complaint Customer care sended me msg "Thank you for contacting airtel. Your request reference no. registered on 06-apr-2012 13:19 is CBNRA[protected]." so please resolve my problem as soon as possible thanking you my no. Is [protected].

Am using 2 airtel DTH connection [protected] & [protected]. For more than 1 month now Religious channels like shalom,angel tv etc are broadcasted in single screen with 4 individual Grids . This makes viewing those channels very tedious especially for aged persons like my mom and father, whom they got visual issues. In addition to that now DD channels are showing up in same way. They usually spend good time in these channels and hence they keep on complaining. I called Customer support several time to report this issue and they accept this is some technical problem from their end, but still there is no resolution on this. Really fed up on airtel nowadays. Only to view these we went to airtel DTH from cable connection and now again we are not able to view those channels. Any ETA to rectify these issues or Any one help please help on Next action ..!

There is a channel on Airtel Dth. by the name of MY TV. It is running a bogus programme in which an announcer comes and shows you the face of any well known Film star or celeberety and asks you to call on their number and tell the name of that person.Viewers are promised a large sum of money on giving the right answer.The call to this number is charged at premium call rates of Rs.12 per minute.When you call on this number you are kept on Hold for several minutes so that they can earn more and more through call charges.Also the announcer on Tv. keeps on passing more and more time on a single question and you are persuaded to hold for more and more time,so that more money is generated through call charges.Many times the questions are wrongly answered by people employed by the channel itself,so that the question can be extended more and more.This is cheating and is provoking people to play Gambling.
MANDEEP KOHLI

Dear Sir, I A.Bajireddy having a Airtel Digital TV Connection Wide Customer ID [protected] Which is Troubling Me A Lot, From Past Two Days I Keep On Giving Complaints Yesterday they Give me 17564826 Compliant ID Said that AT 6 PM our technician will visit you, today they give me an ohter complaint wide 1759055 and said that today 3.30 PM the Service Engineer will visit you, And today Evening He again Saying that Tommarow 3.30 PM He will visit, He also mentioning that the yesterday's complaint has been canceled, I don't how they cancels the compliant, i am in the heart of Nagpur city, and he is saying your pin code is not in our area, i am asking why don't you people ask us our pin code while we purchase, and what about the rural users, i request the Court to Forward my Mail to Broad costing society and request them to take necessary action not only in my case, all the airtel digital tv users who faces this problem i also request the socity to bring a portable option in this arena also, then this type of service problems will be solved. I sincerely suggest all the users to NEVER NEVER NEVER Purchase AIRTEL DIGITAL TV.

6th April 2012 ,I got a junk call from Airtel at around 1753 Hrs .When after listening to computerized voice I disconnected the call and after that I got a message stating that My hello tunes activation has been successful. When I called customer care they also said ,they cant do anything atmost can deactivate the service. Sir This has occurred to many of the consumers.Please take strict action against these service providers.

Thanks,
Abhishek

i was on a 899 plan, my monthly bill used to be Rs.992 (incl tax), Airtel have suddenly changed my plan to 999 without my knowledge, on speaking to cust care reps they have access only to 3 months bill, Airtel have sent collection agents from a company call Horizon Collection agency Guttahalli Bangalore, who have spoilt my reputation in my apartment, and tele collections agents have harrased my mother and me over phone both of there are not able to explain the bill to me.

On[protected] at 11:09 AM, I received an sms by AD-58888 for renewal of caller tune which will charge Rs. 15/- for 90 days for the same song which was in continuation.

Question is - If a different song is chosen then company can charge the fees but it is charging for the same song which is in continuation since last month. Company is also charging Rs. 30/- as monthly charges except this.

Is it right practice to charge with availing a new service???

Please help in this regard.

Airtel is luring its customers by showing some attractive bill plan on internet and their IVRS (121).
But when we register to that, a different plan is being activated (on which call charges are higher).
While discussing with Airtel Customer care, they say that particular bill plan is no more available.

Bill plan Airtel Super Magic 299 New Plan - DL
http://www.airtel.in/applications/xm/PostPaidPlansSC.jsp?MARKETCODE=7Rx4NEdHFNc=...⇄

STD Call to Airtel / Other GSM / LL & WLL : 0.75 Rs./Min
But the message I received after registering to this plan is:
STD Call to Airtel / Other GSM / CUG : 1 Rs./Min
STD Call to LL / WLL : 1.5 Rs./Min

Why should they show something and give something else.

Another issue:
When I was not using my phone for months (but 1 year advance rental was paid). it was due, they re-activated the same plan for the next year too, which I don't want to opt. When asked, my mobile was switched off, so thy couldn't confirm. I didn't receive any call on my alternative number also.
Later I was not given an option to change the plan also.. I'm forced to use the same plan for another 1 year. Don't know what will happen for the next year :(

My mobile Number : [protected]
Email id : san.tn.[protected]@gmail.com

Dear concerned,
This is to bring to your urgent attention that I have been experiencing difficulty with the viewing quality of certain channels on Airtel DIital TV for more than a month and a half. I have been a vintage customer of Airtel DTH services since 2009 until recently I was totally taken aback by the sudden degeneration and downfall in quality of programming pertaining to certain channels being aired by the DTH services provided by you. I cannot deny the fact that I am absolutely disappointed.
There are in particular 4 channels by the names: Angel TV, Subhavaartha, Shalom and GOD TV which are aired on channel numbers: 514, 531, 694 and 695 respectively and they seem to have been merged under a single service by the name I Divine displaying four window screens on four corners of the television screen. In other words I am seeing four different screens simultaneously airing four different programmes at the same time in four different channels whose names and no’s have been provided above. Until I see a red button option of my remote commander flashing on the four live feeds. When I press the same I am led into your so called I-Divine services loading page that takes about a moment to load. Eventually what is have on my TV screen is a slightly higher version of the window size screen right at the centre with an I-Divine logo right on top but this time with a single screen view of the channel tantamount to the channel no. For instance Channel 695 for GOD TV and so forth for the others as well. But I am getting a half size view of the channel on my TV screen unlike other channels like Star, Sony etc in which the programmes occupy the entire TV screen monitor.
I have never experienced such a paranormal activity on my TV since my existence on this planet and I mean it. If there is a problem with the telecast then we usually experience technical glitches which ideally points to un-availability of the channel at that moment under normal circumstances. But this is a new kind of problem.
Until I call on your PAN India toll free customer care number ([protected]) which guides me through an IVR and all I hear is music being played in the background and I am asked to be on hold. It takes good amount of time to reach one of your customer service aids while I am on hold for about 6-7 minutes. I tell him about the problems, he leads me to his technical team who asks me to perform a few tricks on the set top box which I do so by tweaking the Aspect ratio and rebooting the Set Top box but to no avail. I am back at the same place.
With great difficulty I succeed at convincing your customer centre guy to book me an appointment with the nearest technical engineer at my disposal. It was confirmed with an SMS sent to my registered mobile no: [protected] which bore the name and no of your service engineer (Mr. Murari, Mob no: [protected]). Apparently the next i.e on 08/03/2012 being Holi the office is on a closure. Upon calling up a day or two later I am told by the person that he is on his way but he does not show up on the committed time. Anyways I am fed up and I call up the call centre guys again telling them that the concerned person has still not shown up for the last 4-5 days. I am sent an SMS again on the same no bearing a particular Docket no. Anyways our tech. guy shows up on a Saturday evening along with his assistant. He performs a few things on the set top box, tries downloading software, completes the software installation process and performs a reboot on the Set top box. But there I am back again with the same problem. I am told that this is a novel problem that needs some background work to be performed in order to be certain about the patterns. In the meantime he tells me that there is a problem with my Set top box since it is an old one. He tells me to call him in another 4-5 days till he can suggest a logical answer to the problem. I do that but unfortunately I am asked to contact his team leader (immediate superior, Service Head) who sits at the Dhanbad office bearing the number: [protected] and name: Mr. Rajan Singh . When I call this gentleman he tries to put up with some dumb and lousy excuse and tries to convince me that this problem will be solved soon. He also tells me the same thing that my set top box needs replacement with a newer improved version which would cost me about Rs. 300 to Rs. 350 in exchange. Sensing the unsavory tone of his conversation I call up your all India toll free customer care no. and tell the person on the line about my experience with this guy who sets a tone of apology for the embarrassment I had to put up with. Well that’s fine. I really appreciate such a noble gesture but I still do not have a solution to my problem.
He then puts me on a long hold and confirms with the Tech team about the nature of the problem, and then pops out with the generic answer that this is a Technical error. There is nothing that could be done at the moment. Well to be precise he says that it is a Broadcast Issue. It’s got to nothing with the Airtel DTH services. I humbly accept his assertion like a dumb layman completely swept off my feet.
I am experiencing the same issue even today. In fact people in my family are glued to some of the devotional channels especially GOD TV on Channel 695. I myself am quite a compulsive addict to this channel since long and that is why we have been subscribing this channel since it became paid. But you see we are paying for the services of this channel but unable to view it to a normal size unlike other channels. I have confirmed the nature of this problem with some of my colleagues who avail DTH services of other service providers like Sun Direct etc. They also have access to GOD TV but there seems to be no problem with respect to the screen size of the channel. It is occupying the entire screen area of their TV monitors. And more so had it been a broadcaster issue then it would have been a problem with either one or maybe two channels at best. How can there be a broadcast issue with respect to the size of the screen for all four channels at the same time. Isn’t that strange? Isn’t that a rhetoric answer to someone who supposedly knows nothing about telecast?
I am sorry to say but in light of the above mentioned problems and the resolution provided I am absolutely disgruntled. I need a clarification to this problem as soon as possible failing which I will be compelled to take this matter to the Customer Grievance Redressal Board. If there isn’t any problem with these channels being shown on other DTH providers then how is that we are seeing it different through Airtel Digital TV. Are these programs being broadcast from some other planet or a distant alien orb?
On a serious note it shows a sheer lack in your quality of service and decadent state of programming telecast and feed. It also shows your slack judgment in dealing with unforeseen exigencies of this sort and providing a valid justification.
Regards
Richard Gomes
Customer id: [protected]
Email: richard.[protected]@gmail.com, mark.[protected]@gmail.com
Address: De Nobili School Sijua,
P.O-Sijua, Dist-Dhanbad
Jharkhand-828121
Mob no: [protected]

VERY PLEASED TO HEAR FROM CUSTOMER CARE PERSONS AT THE END OF THE CALL THAT ' SIR IS THERE ANY OTHER PROBLEM' ; ARE THEY SO STUPID TO UNDERSTAND THAT HOW CAN A PROBLEM HAPPEN WHEN YOU HAVE NO BALANCE IN YOUR MAIN ACCOUNT. I AM FEELING VERY HAPPY THAT THE CUSTOMER CARE PEOPLE REALLY UNDURSTANDS MY DIFFICULTY AND THEY WERE REALLY SORRY TO ME FOR NOT HAVING BALANCE IN MY ACCOUNT AND NOT ABLE TO RECHARGE; BUT WHAT COULD THEY DO? THEY WERE ONLY PAID TO PLEASE THE CUSTOMER AND NOT TO SOLVE THEIR PROBLEMS.

I ported my mobile number [protected] from BSNL which was the best to the most poorest service provider AIRTEL. My porting got active on 21st march and i was able to make calls through airtel, airtel donated me a balance of Rs.5/- on the active porting date. Later i tried to recharge my phone using various denominations through Flexi recharge and card recharge but both of them were unsucessfull. I started calling the customer care from 24th march till today, every time i call the customer care they were pleased to take my complaint and also they were feeling very sorry for the problem that had happenned to me. Every day i call customer care they gave me a maximum day and time(most probably next day) to solve my problem and to arrange a call back. I am very glad to hear the server of sirtel was always so slow that I had to spend around 3/- calling from customer care, i had spend around 30/- by complaining the problem from other mobiles by calling customer care. My balance of Rs.5 is now 0/- only after speaking to the customer care.Every day i call customer care and say them that i had complaint it last day, they responded that they can't see any complaint. Its been around 15 days and the customer care had not yet arranged a call back after speaking thrice to the senior department in customer care.

I am on international roaming with Airtel Prepaid and received an SMS thanking for my subscription to IPlayer with a balance deduction of Rs.1 a day. I have not consented this subscription, so why am I being asked to pay for it. There is no way for me to terminate the subscription, while Airtel continues to deduct my balance. STOP THIS SUBSCRIPTION FOR GOD SAKE..

mobile: 81978.92435
name: Deepak
email: [protected]@yahoo.com

On 4th April 2012 morning Around 8.30a.When i switch my Airtel Dth its started showing massage of first installation procedure even though i was using it from last 2 half years are so.When on repeated trials Dth service not resume so I call the airtel customer care on[protected] for the there help.They did respond and assured me that the engineer will visit my Place by 3.30pm along this i do receive one sms at 9.05am saying"Dear Customer request No 17529854 for STB issues,Happy code 912.share code with the engineer ONCE issue is resolved.For any query pls call [protected]"
I did try to call on [protected] for assistance the number kept on switch off mode till my last attempt 8.48am on 4th april'12.I did received one call from [protected] at 10.37 am saying that the engineer will visit by 1.30pm.However no body turn up till 1.44pm i did try to call on the [protected] ON 1.44pm,1.45pm,1.54pm,1.56pm,3.37pm,3.38pm,4.48pm,4,49pm and 5.00pm.At 5.14 pm they did receive my call & provided one contact number of Mr Ganesh (engineer) [protected].Mean while I had called airtel dth customer care at 1.58pm,3.38pm,5.02pm 5.04.pm for update however they just told me that the person will come by 3.30pm at start and afterword at 5 pm and 7 pm respectively,
At 4.50 i receive a call from from [protected] for the feedback of the services which was not yet delivered by them.They did told me that my STB issue was resolved and for further help they will provide me the new request number.
At 5.17pm another sms come which say that "The service request No.17529854 regarding STB issues for the your airtel digital tv cust id [protected] has been resolved." till that time no body has came to my place for resolving this issue.At 5.18 one more sms came saying"Dear customer ,request No 17546170 For STB issues.Happy code is 401.Share code with the engineer ONCE issue is resolved.For Any query pls call[protected].Regarding the[protected] i have call this number till now 15 times some how nobody has received call for there side it either come busy or they don't pick up the call.
Mr Ganesh did picked my call at 5.38pm after 4 attempt and respond to reach by place in half an hour time,Even after an hour he did not turn up so for the status i did call him 6.31pm,6.33pm,6.50pm,6.50pm,6.55pm6.58pm,6.59pm7.03pm he did not respond to my call at all.How ever he did turn up for the service around 7.30pm.
Mr Ganesh did change my STB ask to recharge i did recharge my Air tel by Rs 510.As STB replacement charge-is 350.it took sometime to come in to their data so Mr ganesh left the place saying to call him once the balance came and took Rs 100 as his visit charge.I called him at 7.58 pm for the activation of new STB.He that but on my tv screen it was showing an error code 2.I again called him at 8.03pm for this error he guided me and my Airtel Dth started Working-after few minute again the same error code 1 he again guide my for the solution and my tv again started working.
On 5th of april morning again the when we started our Airtel dth after 10 minute of working it again started showing same error 2.I tried to solve the problem but it did't happened.I have did call Mr Ganesh His mobile was coming switched off at8.46am.So i called up customer care [protected] for there assistance they again assured to me that they will send the some body for the solution of the problem before 3.30 pm.It will be done free.i did received one sms form Airtel Dth Customer care at 9.22am saying"Dear customer ,request no 17558429 for VC issue,Happy code 720 Share code with the engineer ONCE issue resolved.For any query pls call [protected].
However no body turn up for the assistance till 5.34pm so i called up for the status of the service at called center they told me that the request no.17558429 has been resolved and they ask me to hold the line to speak to there supervisor. once his supervisor came on line after 15 minutes of waiting he again gave me a new request no and ask me to wait for 24 hour to resolve this problem and if STB has to replace then they will won't charge me other wise i have to pay Rs 100/ to the engineer.Along with this i have received one sms at 6.17pm saying"Dear customer,request no 17579782 for Wrong resolution(domino),happy code 260.share code with the engineer ONCE issue is resolved.For any query pls call [protected].

Hello,
This is sasikumar and i am using airtel prepaid for last few years.
From last week onwards my account balance is deducting Rs.5 every day for games mania, but i have not made any subscription for that.
I talked to the customer care regarding this issue, i didn't get any proper answer.
Till now the problem is not resolved, daily amount is deducting from my balance.
This is my kind request to stop that service, or can anyone suggest me how to deactivate this service from my mobile.
My Mobile no is [protected]
Thank you.