Airtel Complaints & Reviews

Hi,

I had taken the Airtel number around January. After few days I am receiving a call from unknown number '[protected]', at oddly hours, 4-5AM IST specially. When i call back, no body pickups. Only one time they pickup the phone, but when i ask who is speaking nobody replies, and cut the phone.
I put the user in blocked list, and had a track of records in my log from March onwards.

To get to the problem, i call the person from another number and asked to not to call on this number, but he didnt reply and cut the phone. But still he continuously calling at odd hours. But when i call back from my number same problem. It getting irritating now. I am thinking of changing my number because of this, as i didn't know how to tackle this problem. Need help?

Thanks,
Tarun

Dear sir,
The airtel media sevices does respond any to disconnect my below mention line and also send acknowledgement my mobile. but line not disconnected.
please do needfull.

below metioned letter which i sent to airtel also send for you that you can go through it

Thanking in anticipation.

yours
dr Mukesh k goyal








To,
Aitel teleservices ltd/
Telemedia services.
1, Malviya Nagar,Near Titan Show room Bhopal-03

REMINDER : II (FixedLine) LL No- [protected]_dsl . Airtel A/c no 15480060, DSL Surf (256 kbps) combo plan

This is the reminder that on your site there was no responding of to disconnect the connection. I had already sent two email one on Sunday (01Aprl-2012)about 10:10Am another on Monday 02:20 pm (02Apr-2012). But till today you have not disconnect my Line.


Dear sir .
This is the reminder that on your side there was no responding except acknowledge the letter but since this moment my line was not disconnect.please disconnect the line and confirmed n my mobile.


I am a Customer of your LL & Internet devises Since long time but now i want it to disconnect w.e.f. today, due nonuse/ very small data used by me. I dont want to go any other/ further plan/ old plan of small or minimal uses charges offer by you.
I contact your customer care executive cancellation dept ( farhana) at about 09:15 A.M. on today (01/Apr/2012) . She was unable to regier my complaint/ greviences online. she suugest me to mail on you about the disconnection/ disconnect the line. She is unable to give local (Bhopal ) office for disconnection applcation to register by hand(offline).
It treat it as urgent and disconnect as early as possible and confirm me the complaint and suggestion detail . My alternative Mobile No [protected] .

please send me the remaining dues after disconnecting the line.

Thanking in anticipation.

Your customer

Dr Mukesh K Goyal,
Block-C, HIG,
Flat No 11.
PCMS, Bhanpur,
Bhopal (M.P.) 462037.
Mob-[protected].

This is mohd imtiyaz, i am using this Airtel no: [protected] for more than a year. I wanted to port out from Airtel to Tata Docomo T24 Network. i got the upc(AX795263) code from airtel on 14th of March and on the same day i submitted my documents and applied for portability to the T24 dealer at BigBazaar. Time and again i contacted Airtel customer care and T24 customer care to avail no satisfying reply. All these days i had to go through mental trauma. Every time i call them, they are saying there is no issue from their side. But on the insistence of Airtel customer executive i resubmitted my documents to T24 dealer again on 26th March at the same place. Again after waiting for 7 more days when i contacted airtel and T24 customer executives i am getting the same reply. please help me.

I has signed up for an unlimited data plan about 3 years ago with Airtel. Since the past 3 months, I have been getting messages in the beginning of the billing period that I have run out of data usage and will be downgraded to a slower baud rate. Almost the same time, Airtel has started pushing for a new scheme called "Smartbytes". On complaining about the bad quality of service which is a fallout of their scheme being pushed down the customer's throats, I was told that I am in a 'Max 10GB' scheme. This is news to me and has been done by Airtel without any concurrence from my side with the sole intention of getting additional revenue by being forced to use their new 'Smartbytes'.

Please suggest redressal from this unfair and unethical treatment.

Hi This is Indranil Som residing at Bangalore,kodihali, J.B nagar. I would like to inform you that I have recharged my airtel mobile phone on 2nd of april,2012, I have got a massage from their side that mobile has been recharged by Rs.200/- but while I was trying to call somebody they are saying that there is no balance to make a call. Till today the amount has not been credited to my phone.Today again I called up them and asked about the recharge but now they are saying that it will be delayed for one day. For this kind of bad service,I am facing very much problem and it is regular happening with Airtel connection. They are activating something without informing us anything and for that they are deducting amount continuously. I am unable to have a peace of mind because of their negligence and ignorance. Requesting you to take the necessary action against them. This is my email id- personal.[protected]@gmail.com. The phone number is [protected].

I was planning to apply for a new Broadband connection in Noida. I raised a request through their website on 28th Mar 2012. A guy called Sachin (Ph- [protected]) contacted me,got the form filled up (CEF No.[protected], took Rs. 500 cash from me as security deposit and promised that the connection would be there by 31st Mar. I told I need it urgently as my office work is getting hampered. He told that it should be done by 31st March at any cost as it is their year-end and he has to complete his targets. Now 6 days gone by, not a single call from Airtel regarding the connection or the form. I have already landed into a great mess with no internet connection at home.
Tried calling up the customer care at Airtel, first they were not ready to register any complaint as initially they said it takes 3 days, then they said it takes 5 days and finally they said it takes 7 days to get a connection. Finally after lot of deliberation , they took my complaint promising it to be resolved by today morning, but same situation prevails.
Please help me in getting this resolved as I am fed up with the fraudulent services and promises made by the esteemed organization.

Thanks and Regards,


Surya Bhattacharjee

Ph:- +91 [protected]

i am using airtel prepaid connection my airtel number is [protected] i want my 1 month incoming and outgoing call list if it will possible plz send me the list of incoming call list as soon as possible my email id is dr.navitavermank.[protected]@gmail.com

Hi,
I have Airtel Prepaid Mobile number [protected], Bangalore region. Your service APP NEWS_1 was activated on my phone on 2nd April 2012. I never asked for any such service, but still Rs1. is being deducted from by balance everyday. I tried contacting your customer care service but could not connect. I request you to deactivate this service immediately for my number [protected].
Thank you.

Sushant

Dear Sirs,

Sub: Receipt of Landline and Broadband bills even after disconnection of service[protected] – reg.


On 14th December 2011, I have sent an e-mail to customer service ([protected]@in.airtel.com) to discontinue the Airtel landline and broadband services (landline[protected] with immediate effect as I am a retired person and am not in need of internet connection and also have been receiving exhorbitant bills not commensurate with my usage.

On 15th Dec 2011, I received an SMS (on my mobile [protected]) and, later, a customer service executive contacted me over phone and enquired as to the reasons for my request and later sent the e-mail(to my e-mail id [protected]@gmail.com). In that e-mail, it was informed that my request has been assigned the reference number 8811128 and the same will be addressed by 7 days.

Though it was promised that it will be addressed within 7 days, nothing happened. Meanwhile, the bill for the month of December arrived and I paid the amount on 5th January 2012. Though it was promised that an Airtel executive will collect the telephone instrument and the modem, no one really turned up till 28th January 2012. In spite of my repeated requests, no action was taken regarding my request. Meanwhile, the bill for the month of January (Dec 26th to Jan 25th) was received by me on 28th January 2012, though I have not utilised the services of the landline and broadband. The same day, I sent another mail to customer service ([protected]@in.airtel.com) bringing these facts to their notice.


In response to my e-mail dated 28th Jan, I received an SMS and e-mail from customer service on 31st January 2012, informing about registering my complaint under another reference number 11039970 and promising that it will be addressed by 2nd February 2012. Meanwhile, though I have not utilised either the landline services or the broadband services, I received the bill for thee month of January 2012 (Dec 26 - Jan 25). The bill amount was around Rs 525.

When I got in touch with AirTel customer care (121) over phone on 2nd February 2012 and asked them about why a bill was sent when I have already requested for the discontinuation of the services as early as Dec 14th 2011, the customer executive assured me that their executive will come and collect the bill and pick up the telephone instrument and the broadband modem. On the same day, I received another SMS informing me the matter is registered under reference number 11151886 and the matter will be settled by 18th Mar 2012.

I waited a few more days and, having got fed up with the inaction from Airtel, I went to the Airtel Bill collection centre in Madinaguda, paid the bill for the month of January and asked them about the method for surrendering the airtel connection. They gave me a telephone number (which I do not remember at this time) and asked me to contact the number. I got in touch with that number from their office itself and gave vent to my feelings and frustration. The person at the other end, advised me to surrender the instruments at the Airtel Bill collection centre. I did accordingly and got a receipt from them.

On 29th February 2012, I received an SMS from Airtel Enquire, stating that the Bill for Airtel landline is Rs 968 and the due date is 17th March 2012.

This is the height of things from Airtel. In spite of my repeated requests, since Dec 14, 2011, from me for the discontinuation of the service, Airtel has failed to act and over and above all, after all their inaction, they again produce a bill for the services which I never utilised because I have already surrendered their instruments.

This is my last and final warning to Mr Sunil Bharati Mittal and Airtel. If they fail to sort out these matters within 7 days and refund my over-charged bills for the months of January and February and the security deposit within the 7-day period, I am going to take recourse to Consumer Forum for the mental agony suffered by me because of the inaction of Airtel.


Y Ramakrishna Rao
S-1, Mamaleswaram Residency,
Plot No. 46, Deeptisri Nagar (near Narayana Junior College),
Miyapur Post,
Hyderabad-500049

Land line:[protected]

Mobile: [protected]
e-mail: [protected]@gmail.com

I am not able to receive any SMS from one particular number(i.e:[protected]),its an Tamilnadu number.They have no problem in their number,they checked with customer care,I am facing this problem for past 2 weeks.I contacted Bangalore customer care center,but i did not get proper response from them.Because of their irresponse to me i have decided to discontinuing your network.If you can do anything please resolve my problem fast.Else i have to disconnect yours.My ref.case id is[protected].This SMS i got on 31st mar.Please do clear my problem fast.

I have taken an Airtel broadband connection on my wife’s name (Named Premalatha) and they have supplied me an additional wifi modem (Named Binatone) to install the same for a cost of Rs 1498.99/-. The connection was installed on[protected]. After installation, the executive informed us to call him for any difficulty and he has noted his mobile number on the other side of the invoice. The next day onwards, we were not able to establish connection to Airtel broadband and we informed him over the number provided by him. The executive never looked in to the complaint and we lived with the trouble. He started ignoring our complaints thereafter. In the meantime, my son, contacted Airtel Broad band from our landline number and got some check points to regularize the Airtel broadband connection. This worked good for one day. Later, the connection was getting disconnected every 10 to 15 seconds.
We contacted the customer Care of Airtel on 18-03-12 and informed the problem to them. A problem was registered and the complaint number was 13116164. An executive visited our house and inspected the broadband. He certified that the modem is defective and would replace the same. The next day, he returned with an old serviced modem as the replacement to this. I called the customer care and told them to replace the modem with a new or service the existing, than supplying me an old serviced modem. Accordingly, the customer executive assured me to settle the issue with genuine solution.

The problem was not solved and I received a message from Airtel that this will be addressed by 19-03-12. There was no response from Airtel and I called customer care executive of broadband again and informed the situation. He says that the complaint has been closed and no action on this matter will be initiated by Airtel. He also gave me numbers of modem supplier for lodging this complaint. (No [protected] of Mr. Balliappa). Mr. Balliappa asked me to contact the modem supplier, who is MTR Engineering services. Since their bill did not have contact numbers, I called modem supplier once again and told him the problem. He says they cannot do anything and Airtel only has to take action on this. Every time, I write to Airtel, they give a complaint number and they never respond to our request. The modem is still defective and I purchased another modem for this purpose.

I requested Airtel to take back the modem and refund the cash. Yet no reply is received from them.

DEAR SIR,
MY NAME IS K.P.THAMILMARAN AND I HAVE BEEN WITH AIRTEL(AS A CONSUMER) FOR THE PAST 7 YEARS AND I WAS A PREPAID CUSTOMER AND ON 21/03/2012 I HAVE PORT OUTED AIRTEL (USING MNP)AND ONE OF THE CUSTOMER CARE EXECUTIVES CALLED ME AND REQUESTED ME TO STAY WITH AIRTEL BY GIVING 2 OFFERS
I)I CAN ENJOY TALKING TO LOCAL [protected]@20p/min AND OTHERS @40p/min
II) BOTH LOCAL AIRTEL ANRS @30p/min
AND I HAVE OPTED FOR THE FIRST AND HE ASSURED ME OF GIVING THE OFFER BY ACTIVATING THE SAME WITHIN 48HRS BUT WHAT HAPPENED WAS THEY HAD ACTIVATED THE SECOND PLAN.
wHEN I CALLED THE CUSTOMER CARE THEY TRIED THEIR BEST BUT COULDNT SUCCEED AND THEY ASKED ME TO CALL THEIR NODAL [protected]@[protected] FOR RECTIFICATION.EVEN AFTER MY REPEATED CALLS TOTHE NODALS i COULDNT GET PROPER ANSWERS AND ONE OF THE NODAL OFFICERS VERY ROUGHLY TALKED TO ME,AS A CONSUMER WHAT SHOULD i DO FROM HEREON?
MY MAIL ID IS [protected]@yahoo.co.in
I THINK AIRTEL HAS CHEATED ME.i HAVE ALSO FORWARED MY COMPLAINT TO INDIA CONSUMER COMLAINT FORUM.
PLZ DO THE FAVOUR.
WITH REGARDS,
K P THAMILMARAN

Stop sending joke from airtel
Unknowingly for the past few days,i m getting joke message from airtel and because of this 1 rupee is taken from my account.I never subscribed to any service so far .So kindly i request to take this complaint and resolve it as soon as possible...
My number is [protected]
Thanks

With regards,
Balaji D

This is the mail i have send to Airtel on 17th of Feb 2012. After Calling the Customer Service for Lots of time and even till today it is not resolved.
[protected]-----
Hi Sir,


My mobile number [protected], I have done online rechagre of 444/- as on[protected]. And, it was not sucessful but my balance got dedcuted from my account.
I haven't received my balance to mobile and Balance got deducted from my account.
I have placed a complaint on[protected],
The customer executive is Mohit Kumar and supervisor is Netrapal Singh, they have given me the TAT time i.e., on[protected]. my complaint number is CONRC[protected].
I haven't recived any call regarding this but i have received a Message that it is resolved.
With out any initiation how come it can be resolved.
Again I have called to Customer Service I have spoke to Bhanu he is the Floor super visor. I was asking him about my balance he says that It is resolved successful.

How come it can be resolved I dont understand. I need the full details on this issue of my online recharge. If not i will contact to counsumer court with all the proof.

Please, Find the attachment of online recharge not successful along with my bank statement and do the need full.

And for more details you can inquiry my bank CC if needed and my Bank PRN number is MUPI[protected] for the online recharge made.

[protected][protected]

Even i have send the attachment of the not successful and Bank statement for further reference but this Stupid, Airtel people have not solving this issue and they send me the reply message that is resolved.

[protected][protected]
Dear Mr. Nilagiri,

Warm greetings from all o[censored]s at airtel.


This is in reference to the email received on 29 February 2012, expressing concern regarding the non-receipt of online recharge benefit on your airtel mobile number [protected].


As per the feedback received from the concerned team with reference to service request number 38123300, we would like to inform you that, the recharge of RC 444 was not successful in 17 February 2012 on your airtel mobile number and no transaction can be traced regarding the same. Hence, we regret the infeasibility to provide the reversal of the same.

Further, we request you to contact your respective bank.

We regret for the delay in response and inconvenience caused to you in this regards.

We hope that, we have been to assist you suitably.


Please do write in for any further assistance.

Please feel free to speak to our call center executive on 121 regarding any query/request and on 198 for any complaint, you can also email us [protected]@in.airtel.com.


You can get in touch with the Nodal Officer with your earlier request or complaint number if it s still unresolved. You may send an email atnodalofficer.[protected]@in.airtel.com or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 working days.


If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@in.airtel.com or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.

Madhabattula Chaitanya
Nodal Office
Bharti Airtel Ltd.
[protected][protected]
Dear Mr. Nilagiri,

Warm greetings from all o[censored]s at airtel.

This is in reference to the email received on 29 February 2012, expressing concern regarding the non-receipt of online recharge benefit on your airtel mobile number [protected].

As per the feedback received from the concerned team with reference to service request number 38123300, we would like to inform you that, the recharge of RC 444 was not successful in 17 February 2012 on your airtel mobile number and no transaction can be traced regarding the same. Hence, we regret the infeasibility to provide the reversal of the same.

Further, we request you to contact your respective bank.

We regret for the delay in response and inconvenience caused to you in this regards.

We hope that, we have been to assist you suitably.

Please do write in for any further assistance.

Please feel free to speak to our call center executive on 121 regarding any query/request and on 198 for any complaint, you can also email us [protected]@in.airtel.com.

You can get in touch with the Nodal Officer with your earlier request or complaint number if it s still unresolved. You may send an email atnodalofficer.[protected]@in.airtel.com or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 working days.



If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@in.airtel.com or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.


Madhabattula Chaitanya
Nodal Office
Bharti Airtel Ltd.

Dear All,

Airtel is activating unwanted services to my no. [protected]. like "Home care tips". this is 3rd time when they have activated it.
I never have subscribed to any such service. they keep charging Rs. 1 per day.

I tried to contact their customer care but they say that I have activated it. which i have not done.
last time i complained about the same, they reverted some money back.

But, this has become their practice activating services without any approval.
by the time you notice your balance deducting, you have already lost a lot of money.

Above all, they have made contacting costumer care a paid service deducting money. now if i argue with them they revert back the subscription money and deduct Customer care charges. in any case you will be charged.

plz help how to deal with this. Its totally unethical and bad practice.

thanks
Kamal

The worst response never ever seen from customer care.. I have called today to customer care regarding deactivation of SMS pack (Rs 36 pack). Two persons attended the call but not given good response.
please review my call
I have called from my no. [protected]
at the date 2/04/2012 (10 am) IST.

I didn't got resolution.

Problem un-resolved since JAN-2011

I had taken an Airtel SIM card for internet usage with monthly rental of 199/- and a one time deposit of 350/-. Just few days after taking the number I had to move to MIRA ROAD from Kandivali and to my surprise, network was NIL "in the house" (while all other networks were working fine). It is only when I come out of building i used to get network. Due to this I could not use INNTERNET at all at home and I lodged a complaint. After almost 7 to 8 months of repeatedly calling customer care I sent an email to NODAL Officer who routed me again to customer care. Customer care called but due to no resolution i was given many false reason like In MIRA Road one of our tower is has issue and we are resolving etc etc EVEN AFTER NOT USING THE SERVICES I KEPT PAYING MONTHLY RENTAL. Then I got frustrated and asked team to close my account and refund my deposit and rental that I had paid. They did not refund and did not close my services and also started asking for payment of rent. Now I am getting threatening calls. Over and above I have been sent an email from one legal agency also.

I need all my rents I have paid and my security deposit. Please help or advise how to escalate this matter. Due to their disturbing calls, I am not able to concentrate on my work and I am suffering lot of mental trauma.

Following are few emails:

[protected][protected][protected][protected]-----
Email I responded to Nodal Officer
[protected][protected][protected][protected]----


Subject: Re: Problem un-resolved since JAN-2011 (Airtel # [protected])
From: "Dinesh Kumar"<[protected]@rediffmail.com> Wed, 09 Nov 2011 01:52:36
To: "nodalofficer.[protected]@airtel.in"<nodalofficer.[protected]@airte...⇄ and others
Dear Nodal Officer,

Neither any step has been taken to contact me (except once when no solution was provided) nor the issue is resolved. I had requested 2 things out of frustration
1) To disconnect my number
2) To refund my money that I had paid for more than 6-7 months (WITHOUT USING THE SERVICES)

I did not get anything yet done. SURPRISING!

Over and above, I am getting BILL ALERTS! I don't understand how the system works with Airtel but whatever it is i, it is really not professional and systematic.

If I am not getting my money back, I will be forced to go to consumer court as I am really irritated and frustrated.

Regards,
Dinesh Kumar

Subject: Re: Problem un-resolved since JAN-2011 (Airtel # [protected])
From: "Dinesh Kumar"<[protected]@rediffmail.com> Fri, 16 Sep 2011 12:36:31
To: "nodalofficer.[protected]@airtel.in"<nodalofficer.[protected]@airte...⇄ and others
View blocked images in this message
Dear Nodal Officer,
This email had been forwarded to customer care from your office and after a long long wait I got a call. The girl who called me said that - Sir! We have given strongest possible network in your area (Not sure why someone can not come and check what is the issue while I am saying network is NIL here).
Since I am really frustrated with this connection, I want to close this and get refund of all the months I paid rent and I did not use it for even 1 day.
Upon asking for refund, she said it is not in our hand and if you have to close connection, you will have to visit nearest vodafone center. I am not being given satisfactory answer about refund.
Please guide me what should I do? I do not need this trouble and I want my money back.
Regards,
Dinesh Kumar

From: "Dinesh Kumar"<[protected]@rediffmail.com>
Sent: Mon, 29 Aug 2011 16:06:54
To: "nodalofficer.[protected]@airtel.in"<nodalofficer.[protected]@airte...⇄
Cc: "appellate.[protected]@airtel.in"<appellate.[protected]@airtel.in&g...⇄
Subject: Problem un-resolved since JAN-2011 (Airtel # [protected])
Dear Nodal Officer,
I am writing this email after I have faced lot of frustration dealing customer care (Since almost 8 months) and hoping for a resolution here atleast.
In Jan-2011 I have been approached by Airtel Sales agency that a mobile-office "3G Ready" sim card for internet usage is being given to you at free @199 monthly rental with unlimited usage.
My problem:
After I received card there was no proper network (in Kandivali east) and when I called customer care, I was told that - Sir, wait for few days, 3G is about to come and then no network issue at all.
I shifted to MIRA ROAD and network was NIL in my new flat
Since then I hve not used this SIM CARD even a single day fully (Please check my usage - it is almost NIL in last 7-8 months)
I called up numerous times and I did not get a resolution but lot of frustration talking to customer care executive who did not have any knowledge of problem and gave me false answer (Wait till 3G comes, Tech Issue, We are working on it, Someone will call you back etc etc.)
Now in so many months I did not get any resolution and got few shocking news:
- This SIM is not 3G ready,
- Since more than 6 months Airtel could not sort my network issue
- I AM PAYING 199/- every month without using SIM
Till not only one Team-leader from CSR team could understand my problem and waived-off my rental but that was for just 1 month.
As till date I am not able to use the SIM in my Flat in Mira Road (it shows - no network), I request you to kindly give me all the monthly rental I have paid till date as I do not want to keep the SIM anymore and hence please get it deactivated as well.
I will appreciate all your help.
Regards,
Dinesh Kumar
Air tel number: [protected] (Which is never reachable)



[protected][protected][protected][protected]-----
Email I responded to legal department
[protected][protected][protected][protected]----



From: "Dinesh Kumar"<[protected]@rediffmail.com>
Sent: Wed, 11 Jan 2012 12:11:02
To: "Recovery.[protected]@in.airtel.com"<Recovery.[protected]@in.airtel...⇄
Subject: Fw: Request for procedure to lodge a complaint
Fyi,
Since Airtel has de-frauded me (AIRTEL owes me 1500 minium...for all the monthly rental I had paid while I was not able to use the service due to NIL (not even poor) network and my secuirty deposit) and looking at the audacity that you have come to me with following message (refer your email in end), I am filing a court case againstt AIRTEL.
Best Regards,
Dinesh Kumar


From: "Dinesh Kumar"<[protected]@rediffmail.com>
Sent: Wed, 11 Jan 2012 12:05:15
To: "[protected]@consumergrievance.com"<[protected]@consumergrievance.c...⇄
Subject: Request for procedure to lodge a complaint
Team,

I have to lodge a complaint against AIRTEL. Could you please send me the same ASAP?
Best Regards,
Dinesh Kumar
__________________


Dear Customer,

Ref: A/c No : [protected] , MOB No [protected]


We wish to draw your attention to the outstanding of Rs.462.69/- in your account referred above. In the past we have given you enough reminders to pay the said amount despite that the matter still remains unresolved.

Since you failed and neglected to pay the amount even after receiving the intimation regarding the probable legitimate action againstt you, we are now compelled to take the matter legally. Please clear your outstanding within 7 days after receipt of this mail, otherwise, we shall have to initiate the legal action.

However, you will appreciate that we are extending you this final opportunity to make full and final settlement of your account. We urge you to take this as our final intimation letter towards settling your account & closing the matter amicably.

Please do not reply to this mail, feel free to get in touch for any queries please call between 9.30am to 7pm Sachin Desai on [protected] or email us on manish.[protected]@in.airtel.com


Thanks & Regards.

My Customer ID is [protected] - I got SMS messages and messages on my TV mentioning that my account balance is low (Rs 4476) and my subscription will expire on 5th April 2012.

I called the customer care to know the amount that i need to recharge for the channels that i had subscribed for - he mentioned that i need to recharge for Rs. 4370. I recharged Rs. 4400.00 online through net banking.

I called the customer care to re-validate my account for the next one year. I had to spend nearly 4 hours on phone, calling nearly 6 times, talking to different people, and all of them either could not understand or speak english except for one person.

Customer care is so poor and talking to them is too much of harassment, they disconnect if they do not have an answer, after every call i get an SMS stating your channel is deactivated as per your request.

My problem is - i called for continuing my service and end up getting it deactivated - just because the on the other side cannot understand clear,, plain and simple ENGLISH.

can someone at AIRTEL who understands this message get this issues resolved or refund my money PLEASE...

Thanks,

U.P.Prem
+[protected]

airtel DTH south mega 3 months package was bought on 25.7.2010 in the name of M.Manoharan with customer ID [protected]. After recharge on 26.3.2012 no conection is received. It is ascertained that the same connection has been given to another person ( Mr.Ramesh) using this customer ID. Despite repeated enquiry from 26.3.12, verbally they are replying, but no tangeable services was provided. I regret to choose this wrong ver poor services of airtel. Now we want to surrender this connection, and the deposit amount of Rs.1750/-along with recharge amount of Rs.330/-

my name is salil p lightwala my mobile no is [protected].airtel co.i came to know that they have activated india tweets news service without my concern on 14/12/2011.daily RS1/they have charged.i have stop that service on 26/03/2012.why they are doing mischief?take serious action against them.and refund my amount which was wrongly they have charged.complaint in TRAI,so they can take action against company/and their concern employee.