Airtel Complaints & Reviews

I have been an airtel customer for over 8 years. I am using airtel services for postpaid connection, DTH, 3g Datacard and broadband(till last year). I was using Airtel broadband airtel connection number -[protected] for over 2 years in Koramangala, Bangalore at my old residence. Was happy with the service and payments from my end were all done on time(have records for the same).
Last year on September 7th 2011 (4 days before shiftng), I called up the customer care and requested to shift my connection to my new residential location at Malleshpalya, CV Raman nagar, Bangalore. Request was accepted and I was informed that the connection from the current location would be taken down and shifted to the new location. I removed the phone and router after raising the request. I received the bill till that period for which I made payment as usual, well before the due date.
Till the day of shifting no one from airtel came to remove the connection. When I called up the customer care I was asked to carry the landline and WiFi router to the new location and some one from airtel would come within 2 days to set it up and till then .
After repeated calls to customer care I finally raised request via email on 25th September 2011. Part of the content of the mail was -

"I have shifted to a new location in Bangalore now. I had lodged a request for shifting my connection to my new house location on 7th September, and till date (25th September, 2011) I have not received any response. In between when I called up customer care myself I was told that the request is already closed. They took a new request and promised me that it will be resolved within two days. I called up customer care again after 3 days and again I was promised that it will be resolved in one more day or else it will be escalated to higher level(whatever that means). Till now I have not received any response from the customer care or from your technical team. When I called up your customer care again today I was told that the ticket has been closed(again) ".

Even after this, the issue was not resolved and there were a couple of repeated mails sent. Finally after almost 1 month on 4th October 2011 I received a call from airtel stating that they can not provide broadband connection in my new location in Malleshplaya at the moment due to technical difficulties hence I was offered Airtel 3G data card free of cost. After thinking over for a couple of days I accepted the datacard stating that I still want broadband connection as soon as the technical issues are fixed. In october, I recieved 2 calls from Airtel stating that payment for [protected] is due for the month of Sept-Oct. I informed him that this number has been in-active since 8th September due to shifting issue and in replacement to that I have been given a 3G datacard by your retention department. They agreed and said they will close issue then.

I am still not happy with the 3G data card service and even in January, 2012 I had sent a mail again to Airtel if the issue has been fixed since I am waiting to get Broaband connection for months. This was the response again-

"
Dear Customer,

Ref: Email Dated[protected], regarding feasibility check of airtel landline number [protected].

Thank you for writing to airtel and the opportunity to assist you.

This is in reference to your email regarding a new connection at Sri Sri enclave apartment, 10th main,11th cross, maruthi nagar, Malleshpalya-75.

We regret to inform you that, currently, we would be unable to provide you a connection at the above mentioned address due to some technical constraints in the area.

Please do write in for any further assistance.


Warm Regards,
Imamsab Jamadar
customer care executive
bharti airtel limited

"
Now three days back at 3:15 pm, I got a call from +91-[protected] by Stayendra Yadav, Section Department, Batch no. 86. He said that he is calling from Delhi district court and that I was served 4 Legal notices of the Chargesheet against me for which I have not responded to any. Also that, there is fourth and final hearing at 4pm (on the same day) in Delhi district court at which If I fail to appear I would be facing Strict Legal action and hefty fine of around Rs. 24000. I told him that I have not received any of the notices and I am not even aware of any chargesheet against myself. He was extremely rude and said that he does not care about that. Finally, he gave me the govt. lawyers number who would have the case details. He also provided me the case number- 81237/2012. The govt. Lawyer was Miss. Sudeshna no. +91-[protected]. When I called her she said that she is the govt lawyer and the chargesheet against me has been filed by Airtel for non-payment of bill amounting to Rs.970. She told me to take this very seriously as this is now a state transfer case which has been moved from Karnataka to Delhi. When I informed her that I have not received any notices nor I was aware of such charges, she suggested me to go to any nearest Airtel office and make payment of Rs.970 before 4pm and provide her with the receipt number so that she can send a stay order. After this I could go to consumer court with the proofs and for not receiving any notices from Airtel.

I got really scared and stressed and ran to to the airtel shop and paid Rs.970 for something I never used and for no fault of mine. I have 5 mail conversations with acknoledgement from airtel starting from September 2011 to Jan 2012 stating they cannot provide Broadband connection. Plus, I have the bills and records of the payment made to Airtel and Rs.970 as payment made last week after being threatened legal action and fine of Rs.24000.

I consulted another lawyer as well and was suggested to report this to consumer court and send a legal notice to Airtel for Harrasment and fraud. This is the first step in that direction. I am reporting this here. If there is no response and action taken by Airtel then I will be sending a legal notice.

I have been using Airtel Blackberry(BB) services for quite some time now.But today since evening my Blackberry services have been blocked.It doesn't show Edge on the home screen.Its been showing as GSM because of which I have been not able to browse internet. So I called the Airtel BB customer care nos...All of them comes as no unobtainable.But everytime they charged for all the calls. So I called the Gprs helpline. Even that is not getting connected. So I called the 121 which is the Airtel customer care. If am not exaggerating I spoke to 15 executives and 4 supervisors. They just went on either disconnecting my calls half way through or give wrong info or ask to call on Airtel BB helpline nos. When I told them no those nos are unobtainable they to my surprise said you have no other option. I pay rs.399 monthly for the internet services and they have blocked it. I am mentally disturbed by this. How do I go about this issue?

Kavya

Dear Sir,

Sub:My Sim number # [protected]

I have Sent 2 emails to Airtel regards to the Disconnection of my Sim number # [protected]
I would like to make a complain against Airtel telcommunication for failing to update me pririor to disconnection of my Sim #[protected] and they have completely ignored my 2 emails Dated April 25th and Resent on Apil 28th,

Kindly help me resolve this matter.Thanks.

Your sinceirly..
Kishore Kherajani.

Mumbai.
April 28th,2012

Pls note my Name is Kishore Kherajani and yesterday I have returned back to Mumbai India from my overseas visit,
After arriving at Mumbai I hv found one of my Sim number # [protected] has been blocked after my visit to your Airtel Gallery @ Ram Maruti Road Branch,

Airtel staff at Gallery informed me this number has been blocked, then I had Tel conversation with Ms.Jayna Staff of Airtel Gallery according to her this number has been Permanently disconnected on the March 21st and Recycled and allotted to another person on April 21st,

Ms.Smita I have 2 numbers under my name and both numbers were used last on the Dec 23rd 2011 before leaving out of India

I don't understand policy of your company ( Airtel ) You all have disconnected one number just because of the number not being in use fr more then 3 months but I want to understand why my other number is not being disconnected which I had used last on the same date Dec 23rd ???

Pls kindly note I have been using this number for more then 6 to 7 years and I had my balance amount in my number I would like to request you to give me back my number with balance else I will make a official complain to TRY,

Kindly advise me with ur comments in return by tomorrow morning,

Thanks / Regards.
Kishore Kherajani

Mumbai India,
April 25th,2012

Sir/Madam,
I have an airtel provided no [protected] which is being charged every now and then on some pretext or other without our approval e.g."you are active on 'Bolly Spice Service' @Rs1/day,Airtel Picture Post,Cok Wal Subscription is pending and For SUBRT you have been charged Rs 10/for 10 days...Balance......
It is requested that all offers here on be discontinued on my mob no [protected] and charged amount be returned in terms of recharge value
I hope you will consider this offer graciously
Thanking you in anticipation
Rajesh Sharma

Dear Sir/Ma'm,

I am using Airtel Friends Prepaid card with Life Time Validity.
Few days back, I got message that the validity is over on 22/04/2012 and I will have to do validity recharge of Rs. 99 and it will give no talk time.
But, my card is life time and I queried balance it showed correct balance Rs. 216 and validity till 22/07/2012.
I called customer care and they said I must recharge for validity.. Helpless I went to recharge and tried 3 times.. It said recharge NOT successful.
After that I got message that "Sim card registration failed".

Can you please look into this, how can these people say that validity is finished even if three months are remaining.. on the top of that, they blocked my sim card without giving any prior notice.

Please look into the matter..
Thank you in advanced.

TO
M/S BHARTI AIRTEL

TO WHOMSOEVER IT MAY CONCERN

I RAHUL CHAUDHARY HAVE A LANDLINE CONNECTION IN THE NAME OF MY PARTNER MR DHIRENDRA SHARMA AT MY OFFICE. THE DETAILS OF CONNECTION ARE AS FOLLOWS
A/C HOLDER NAME: DHIRENDRA SHARMA
A/C No [protected]
TEL No.[protected]
ADD: UG 20 BB SHOPPING PLAZA SECTOR 12 VASUNDHARA GHAZIABAD 201012


THE AIRTEL HAVE DISCONNECTED MY SERVICES BEFORE THE DUE DATE OF BILL PAYMENT I.E. 15TH MAY. I HAVE ALREADY CLEARED THE LAST BILL AMOUNT.THEY HAVE ASKED ME TO PAY RS 800 AND THEN THEY WILL OPEN THE OUT GOING FACILITY. BUT AFTER PAYIN THE AMOUNT OF RS 850/ ON 27TH APRIL VIDE CASH RECEIPT NO [protected]( TRANSACTION ID). BUT THEY ARE NOT READY TO OPEN THE OUTGOING SERVICES.

IS THIS THE WAY THE CUST CARE EXECUTIVE REPRESENT FRAUDLENT PRACTICES TO CUSTOMERS?
IS THE AIRTEL SHOWING THE POWER TO US?

SEEING THE MISREPRESENTATION FROM AIRTEL I FEEL VERY MUCH DISTRESSED AND DISAPPOINTED. I WOULD NOT LIKE TO CONTINUE IN AIRTEL.

THANKS
RAHUL CHAUDHARY
[protected]

Today I received the following message from Airtel:
"Thank You for choosing AirtelTV on your airtel mobile. You have been charged Rs.150.0 for 30 days
and your account balance post charging is 135.19 at 14:32"

I have never subscribed to this service by clicking a link or sending an SMS. Now I find that Rs.150 is deducted from my account. I called up customer care about this and they are telling that since I am a 3G user, I may receive links to subscribe to Airtel mobile TV and accidentally I might have clicked one. But I have never received any links or clicked any. Airtel is purposefully nicking money from the customers without their proper knowledge or consent. Two months back without my knowledge, I was subscribed to Kannada movie news and Cricket updates (for which I needed to go and unsubscribe).
In these type of situation, Airtel always tries to escape telling that the customer has subscribed to the services. But I strongly feel that a company like Airtel after building up a good reputation are trying to cheat customers in the dirtiest ways possible. I am not the only one with these experiences. Please investigate into this issue.

Sir,

i m Having 2 airtel numbers with same ([protected], [protected]) doc. is same for both numbers.
one no. ([protected]) has been suspended (becoz docmnt was not matching)
MY ANOTHWER NO.([protected]) IS WORKING... docmnt is same for both numbers ...

BUT WHY NOBADY HAS CALLED BEFORE SUSPENDING NUMBER ??
FOR BILL PAYMENT they WILL CALL so many times...!! WHY NOT FOR SUPESPENTION???
IT IS VERY MUCH CRITICAL for customer ... THESE MEANS they will CARE ONLY MONEY... NOT CUSTOMER SATISFACTION...

Sir,

I have canceled my Airtel broadband (A/c No:[protected] in the month of December and cleared my outstanding amount and got the "No Due Certificate" from airtel on 08th of March 2012.

Now i have re-activated the account with different plan (Plan 749) and my current outstanding for this plan is just Rs. 117.

But i am getting lot of calls from collection department asking for the payment of Rs. 2544/-. And now again my broadband has been de-activated due to non-payment.

Please address this issue at the earliest and IF YOU ARE NOT ABLE TO ADDRESS THIS ISSUE, THEN PLEASE CONSIDER THIS AS A "REQUEST FOR CANCELLATION OF MY BROADBAND"

Please find the attachment of "No Due Certificate"

Thanks and Regards,

Deepan M - [protected]

Dear Sir/Madam/God/Malik/Papa/Mammi ....

I am Airtel prepaid customer since last five year.My number [protected].I have

very disappointed with airtel when deducted my account balance continuously as

well as i have recharged . First time when deducted i have go to branch/

collection office /airtel care/ they told me i can not help you this is airtel

bharti company matter i have called custumer care but they give no response.

At[protected] time 12:35:05 PM Deducted Rs.70 for 30 day Airtel TV Service

activated AD-54321.
At[protected] time 10:13:35 PM Deducted Rs.7 for 30 days Airtel TV Service

activated AD-54321.
At[protected] time 09:20:37 PM Deducted Rs.15 for 30 day Airtel TV Service

activated AD-54321.
At[protected] time 8:21:14 AM Deducted Rs.35 for 30 day Airtel TV Service

activated AD-54321.when i was in rooming in UP.
If any one Great man in India Please STOP this stupid subscription. Thanks in advanced

Thank You
Thamman Singh
DELHI
[protected]

I have been using Airtel postpaid connection for last 7 months earlier prepaid. From month one have been paying the bill regularly. I wanted to switch the netwrk operator but Airtel refused as i need to clear the billed amount. On the month of Feb 3 2012 i got MSG from Airtel saying need to pay rupees 1900/-. I went and paid the amount thinking that i pa. Now on 6th of Feb 2012 i got another msg from Airtel that i need to pay rupess 2500/- this is worst worst of all communication provider very bad. The customer support for Airtel is very pathetic. when i called the cust support he had no answer for the question that i asked " why wasn't your system updated when i paid the amount 1900/- and wht amount is this 2500/-....put the call on hold for 10 mins. when i also decided to pay the 2500/- so for getting in prepaid in the same monthe when visited the gallery they told dat i have to pay Rupess 6500/- the total amount to get rid out of postpaid to prepaid.....when i refuse to pay. i kept getting the call and sms. when finally out of irritation when i answered the call and the complete payment the customer support (Iqbal - [protected]) said " sir your total amount that you need to pay is 8200/-..look at the increasing amount. I refused to pay now the support guys said we will give you a "WAIVER OF 2200/- BUT KINDLY PAY THE REMAINING AMOUNT 6500 AND YOU GET YOUR NUMBER CONVERTED TO PREPAID. The very next day i paid the the amount 6500/- in the gallery. He further said " After one week you come to the Gallery for the conversion to prepaid....but i went after 1 month. The shop guys said sir our system is not updated with the waiver details we can proceed with your prepaid details please pay ruppees 2200. This really made me go crazy and made me fell how worstttttttttttttttttttttttttttttt and worsttttttttttttttttttttt is Airtel support. From the gallery when i called the customer care guy iqbal on the same number he said am santosh here. Now just i spoke about my case...he said "siirrrr...we will updated it and you will get it done and disconnected the call......a worst pathetic communication and very bad behavior. Now the Shop guys called the retention team (Siddesh sr.agent)so that i could speak with them.....i had to explain again the whole scenario....he simply said sir we can give waiver of just 500 rupees not 2200 please do not worry we have taken this case seriously and will speak with agent who assured you the waiver of 2200 and will call you in nxt 48 hrs". To be honest to didnt even take the number of the retention guy siddesh hoping he will call......but he didnt call. Please lOOK into this case. Very bad AIRTEL...shame on your service.

Hi,
I am kanhaiya sharma from Gaya in Bihar. This is to take your kind notice towards the problem I am facing. I want to file an complain against Airtel mobile service provider.I am using Airtel services and my number is [protected]. I was suffering with bad services and unnecessary balance cut from my prepaid connection. Whenever I tried to talk to customer care, got always harsh n unsatisfactory response.Then I requested to port my no to Aircel mobile service provider. My 1st request was registered on 29th of March. After that Airtel people called me and insist me not to port the number by offering the cheapest call rate for life time without any extra charges.But I refused to do so and asked them to port my no ASAP.They told me that it is in process and within 72 hours it will be done. But It's been long time.After that i requested twice again. Second on 4th april and 3rd on 13th april.But now they are not even responding. When I call they do not show much interest and say that talk to Aircel people. I talked in to Aircel they said that they are waiting from Airtel to portation of my no to Aircel network. Sir/Madam I am a Business man(Legal Contractor). Due to this Behavior of Airtel I am completely disconnected from my business network and suffered with huge loss in my business by loosing so many tender issued by Bihar Government.

Sir/Madam, I request you to consider my problem and to take appropriate action.

Thank You;
Kanhaiya sharma

I have been having issue with Airtel internet connection from past 1 month. When I raised the complaint first in this month, Service executive has come and told that My Modem has issues and it has to be repaired once it was told to me that he can get the Modem or I can buy one. Since he is from Airtel, I have decided to get from him even if its costing more, thinking that it will be good one.

From the day I got this modem (Binatone DT815 Black), I have been having issue with Frequent Disconnection. When I read in Internet, I found that this modem is having issues and its one of the worst in Market. I called up customer care and got to know that they do not give service for the Modem.

In this Month, I have raised around 7 complaints and the issue is fixed for that day and again it appears. One complaint which I have raised on 24th April (Complaint No.[protected], there is no response. Im calling them twice in a day and they just say some story. I have been using Airtel from past 6Years and have not seen such a worst Service.

Airtel, please give proper Service. For the cost which Im paying, I get very good service from a local provider but still I have preferred Airtel because of its Service which Im regretting now.

every month airtel service provide deduct 50 rupees from my prepaid account. even this service is not used by me . or this service is already stopped by company itself 1 year back (mobile internet service pack of rupees 99). every time i call them for not doing such things . some times they refund my money . after lots of herculeon task.n every time m assured by company that they will not repeat this in future, they irritates me a lot even loss of my precious time.please help me .

I Autorenewed sms pack worth Rs. 64 on my number [protected] but the cost of sms sent went on getting deducted from my main account balance.
Customer care service people gave me a day later's date for the issue to get resolved, not only the issue was unresolved but calls stopped getting connected to customer care service so i tried calling Airtel customer care service from a new number '[protected]'. This call was also disconnected right in the middle of my discussion with the Airtel Customer care executive followed by which 45 Rs were deducted from this new number with a sms that 'Hello Tunes' have been subscribed and then again 15 Rs were deducted with a sms that 'Anar kali disco chali' hello tune has been subscribed.

I had no such discussion ever with the customer care executive the call was all about the previous numbers issue and i guess they do record these calls but now Airtel people are not allowing both the number '[protected]' and '[protected]' to connect to customer care service.

Kindly give me some solution for this.

Regards,
Surabhi.
surabhi.[protected]@gmail.com

Hi,

My name is Parvathy.V.This is to lodge a complaint against Airtel service which promises to deliver the connection within 2 working days and there is no sign of any connection after a weeks time. An executive named Santhosh( Mob no:[protected]) and his engIneer (Mr Raghavendra: [protected]) promised me an airtel broadband connection wIthin 2 working days and collectd my documents & Rs 1200/ from me without any reciept on 20th April. Now they are not answering my calls and they have blocked my phone number. I am unable to get through to their number and this is extremely annoying. I want my money back or these people should be sued in court for mental harrassment.If they cannot provide the connection they can pick up the phone and answer me. I request an redressal for the same.

Thanks,
Parvathy.V.

Sir i m using airtel prepaid connection with cell no. [protected] from last 4years. I m a student so i remain outside for 4month. My sim card validity was til june 2012 & i used to recharge my no. Online when its validity is about to exhaust. But last week my sim was deactivated without any reason. I m in chandigarh so i called their no. [protected] but in vain. No doesnt exist. I ALSO SUBMITTED DOCUMENTS TWICE WHEN COMPANY PUBLISHED NOTICE IN NEWS PAPER. But still they deactivated it. Plz help me. Because next week after completing my exam i m going home(j&k) & dont want to loose my number. Plz plz..

With regards
ABDUL BASIT
contact no. [protected]

Respected sir/madam
This inform to you i am apply a new Broadband connection to air tel and fill a form and Advance Deposit a cheque no.748498 date 18/03/2012(state bank of patiala) rs.1000/- on date 28/03/2012, i complaint is my connection not insulation up to till 26/04/2012,
air tel complaint no.1st[protected] date,20/04/2012, 2nd[protected] date 21/04/2012, 3rd[protected], air tel is not solution my problem and connection start by air tel system 30/03/2012,


Regards

Bhanwar singh
mo.no.[protected]
mail [protected]@gm

SIR/MADAM
Prepaid No [protected] is with me since 10years when id was not necessary to procure the connection,All of sudden without acknowledging me.the out going services were stopped by company since more than 20days
on inquiring,was advised to submit identity.I immediately complied & contacted to CC& failed in mission .
On repeated contact to CC again advised to submit identity .This time during submission i noted the OMR; no of
submitted form-----OMR[protected] & contacted to CC again failed to start the services even listening idiotic advices from CC,despite of having sufficient amount.
THE Opted attitude of company affecting my mental peace& reputation

1st april i put airtel no [protected] portable from bsnl to airtel on 1st april 2012,on 2nd april 2012 sim card failed,in ulhasnagar of your airtel shop that you get your number from bsnl,but i recieved this no [protected], it proceed to airtel daily contact their employee overall she agree to give me @ 25/- rupees. i gave her documents for that and at 23th april 2012. your airtel started ,my card delay your department started why she gives me bsnl name you used me as football from bsnl to airtel.EDITOR - BHAMBHANI SATISH SHYAMLAL