Airtel Complaints & Reviews

i was on a 899 plan, my monthly bill used to be Rs.992 (incl tax), Airtel have suddenly changed my plan to 999 without my knowledge, on speaking to cust care reps they have access only to 3 months bill, Airtel have sent collection agents from a company call Horizon Collection agency Guttahalli Bangalore, who have spoilt my reputation in my apartment, and tele collections agents have harrased my mother and me over phone both of there are not able to explain the bill to me.

On[protected] at 11:09 AM, I received an sms by AD-58888 for renewal of caller tune which will charge Rs. 15/- for 90 days for the same song which was in continuation.

Question is - If a different song is chosen then company can charge the fees but it is charging for the same song which is in continuation since last month. Company is also charging Rs. 30/- as monthly charges except this.

Is it right practice to charge with availing a new service???

Please help in this regard.

Airtel is luring its customers by showing some attractive bill plan on internet and their IVRS (121).
But when we register to that, a different plan is being activated (on which call charges are higher).
While discussing with Airtel Customer care, they say that particular bill plan is no more available.

Bill plan Airtel Super Magic 299 New Plan - DL
http://www.airtel.in/applications/xm/PostPaidPlansSC.jsp?MARKETCODE=7Rx4NEdHFNc=...⇄

STD Call to Airtel / Other GSM / LL & WLL : 0.75 Rs./Min
But the message I received after registering to this plan is:
STD Call to Airtel / Other GSM / CUG : 1 Rs./Min
STD Call to LL / WLL : 1.5 Rs./Min

Why should they show something and give something else.

Another issue:
When I was not using my phone for months (but 1 year advance rental was paid). it was due, they re-activated the same plan for the next year too, which I don't want to opt. When asked, my mobile was switched off, so thy couldn't confirm. I didn't receive any call on my alternative number also.
Later I was not given an option to change the plan also.. I'm forced to use the same plan for another 1 year. Don't know what will happen for the next year :(

My mobile Number : [protected]
Email id : san.tn.[protected]@gmail.com

Dear concerned,
This is to bring to your urgent attention that I have been experiencing difficulty with the viewing quality of certain channels on Airtel DIital TV for more than a month and a half. I have been a vintage customer of Airtel DTH services since 2009 until recently I was totally taken aback by the sudden degeneration and downfall in quality of programming pertaining to certain channels being aired by the DTH services provided by you. I cannot deny the fact that I am absolutely disappointed.
There are in particular 4 channels by the names: Angel TV, Subhavaartha, Shalom and GOD TV which are aired on channel numbers: 514, 531, 694 and 695 respectively and they seem to have been merged under a single service by the name I Divine displaying four window screens on four corners of the television screen. In other words I am seeing four different screens simultaneously airing four different programmes at the same time in four different channels whose names and no’s have been provided above. Until I see a red button option of my remote commander flashing on the four live feeds. When I press the same I am led into your so called I-Divine services loading page that takes about a moment to load. Eventually what is have on my TV screen is a slightly higher version of the window size screen right at the centre with an I-Divine logo right on top but this time with a single screen view of the channel tantamount to the channel no. For instance Channel 695 for GOD TV and so forth for the others as well. But I am getting a half size view of the channel on my TV screen unlike other channels like Star, Sony etc in which the programmes occupy the entire TV screen monitor.
I have never experienced such a paranormal activity on my TV since my existence on this planet and I mean it. If there is a problem with the telecast then we usually experience technical glitches which ideally points to un-availability of the channel at that moment under normal circumstances. But this is a new kind of problem.
Until I call on your PAN India toll free customer care number ([protected]) which guides me through an IVR and all I hear is music being played in the background and I am asked to be on hold. It takes good amount of time to reach one of your customer service aids while I am on hold for about 6-7 minutes. I tell him about the problems, he leads me to his technical team who asks me to perform a few tricks on the set top box which I do so by tweaking the Aspect ratio and rebooting the Set Top box but to no avail. I am back at the same place.
With great difficulty I succeed at convincing your customer centre guy to book me an appointment with the nearest technical engineer at my disposal. It was confirmed with an SMS sent to my registered mobile no: [protected] which bore the name and no of your service engineer (Mr. Murari, Mob no: [protected]). Apparently the next i.e on 08/03/2012 being Holi the office is on a closure. Upon calling up a day or two later I am told by the person that he is on his way but he does not show up on the committed time. Anyways I am fed up and I call up the call centre guys again telling them that the concerned person has still not shown up for the last 4-5 days. I am sent an SMS again on the same no bearing a particular Docket no. Anyways our tech. guy shows up on a Saturday evening along with his assistant. He performs a few things on the set top box, tries downloading software, completes the software installation process and performs a reboot on the Set top box. But there I am back again with the same problem. I am told that this is a novel problem that needs some background work to be performed in order to be certain about the patterns. In the meantime he tells me that there is a problem with my Set top box since it is an old one. He tells me to call him in another 4-5 days till he can suggest a logical answer to the problem. I do that but unfortunately I am asked to contact his team leader (immediate superior, Service Head) who sits at the Dhanbad office bearing the number: [protected] and name: Mr. Rajan Singh . When I call this gentleman he tries to put up with some dumb and lousy excuse and tries to convince me that this problem will be solved soon. He also tells me the same thing that my set top box needs replacement with a newer improved version which would cost me about Rs. 300 to Rs. 350 in exchange. Sensing the unsavory tone of his conversation I call up your all India toll free customer care no. and tell the person on the line about my experience with this guy who sets a tone of apology for the embarrassment I had to put up with. Well that’s fine. I really appreciate such a noble gesture but I still do not have a solution to my problem.
He then puts me on a long hold and confirms with the Tech team about the nature of the problem, and then pops out with the generic answer that this is a Technical error. There is nothing that could be done at the moment. Well to be precise he says that it is a Broadcast Issue. It’s got to nothing with the Airtel DTH services. I humbly accept his assertion like a dumb layman completely swept off my feet.
I am experiencing the same issue even today. In fact people in my family are glued to some of the devotional channels especially GOD TV on Channel 695. I myself am quite a compulsive addict to this channel since long and that is why we have been subscribing this channel since it became paid. But you see we are paying for the services of this channel but unable to view it to a normal size unlike other channels. I have confirmed the nature of this problem with some of my colleagues who avail DTH services of other service providers like Sun Direct etc. They also have access to GOD TV but there seems to be no problem with respect to the screen size of the channel. It is occupying the entire screen area of their TV monitors. And more so had it been a broadcaster issue then it would have been a problem with either one or maybe two channels at best. How can there be a broadcast issue with respect to the size of the screen for all four channels at the same time. Isn’t that strange? Isn’t that a rhetoric answer to someone who supposedly knows nothing about telecast?
I am sorry to say but in light of the above mentioned problems and the resolution provided I am absolutely disgruntled. I need a clarification to this problem as soon as possible failing which I will be compelled to take this matter to the Customer Grievance Redressal Board. If there isn’t any problem with these channels being shown on other DTH providers then how is that we are seeing it different through Airtel Digital TV. Are these programs being broadcast from some other planet or a distant alien orb?
On a serious note it shows a sheer lack in your quality of service and decadent state of programming telecast and feed. It also shows your slack judgment in dealing with unforeseen exigencies of this sort and providing a valid justification.
Regards
Richard Gomes
Customer id: [protected]
Email: richard.[protected]@gmail.com, mark.[protected]@gmail.com
Address: De Nobili School Sijua,
P.O-Sijua, Dist-Dhanbad
Jharkhand-828121
Mob no: [protected]

VERY PLEASED TO HEAR FROM CUSTOMER CARE PERSONS AT THE END OF THE CALL THAT ' SIR IS THERE ANY OTHER PROBLEM' ; ARE THEY SO STUPID TO UNDERSTAND THAT HOW CAN A PROBLEM HAPPEN WHEN YOU HAVE NO BALANCE IN YOUR MAIN ACCOUNT. I AM FEELING VERY HAPPY THAT THE CUSTOMER CARE PEOPLE REALLY UNDURSTANDS MY DIFFICULTY AND THEY WERE REALLY SORRY TO ME FOR NOT HAVING BALANCE IN MY ACCOUNT AND NOT ABLE TO RECHARGE; BUT WHAT COULD THEY DO? THEY WERE ONLY PAID TO PLEASE THE CUSTOMER AND NOT TO SOLVE THEIR PROBLEMS.

I ported my mobile number [protected] from BSNL which was the best to the most poorest service provider AIRTEL. My porting got active on 21st march and i was able to make calls through airtel, airtel donated me a balance of Rs.5/- on the active porting date. Later i tried to recharge my phone using various denominations through Flexi recharge and card recharge but both of them were unsucessfull. I started calling the customer care from 24th march till today, every time i call the customer care they were pleased to take my complaint and also they were feeling very sorry for the problem that had happenned to me. Every day i call customer care they gave me a maximum day and time(most probably next day) to solve my problem and to arrange a call back. I am very glad to hear the server of sirtel was always so slow that I had to spend around 3/- calling from customer care, i had spend around 30/- by complaining the problem from other mobiles by calling customer care. My balance of Rs.5 is now 0/- only after speaking to the customer care.Every day i call customer care and say them that i had complaint it last day, they responded that they can't see any complaint. Its been around 15 days and the customer care had not yet arranged a call back after speaking thrice to the senior department in customer care.

I am on international roaming with Airtel Prepaid and received an SMS thanking for my subscription to IPlayer with a balance deduction of Rs.1 a day. I have not consented this subscription, so why am I being asked to pay for it. There is no way for me to terminate the subscription, while Airtel continues to deduct my balance. STOP THIS SUBSCRIPTION FOR GOD SAKE..

mobile: 81978.92435
name: Deepak
email: [protected]@yahoo.com

On 4th April 2012 morning Around 8.30a.When i switch my Airtel Dth its started showing massage of first installation procedure even though i was using it from last 2 half years are so.When on repeated trials Dth service not resume so I call the airtel customer care on[protected] for the there help.They did respond and assured me that the engineer will visit my Place by 3.30pm along this i do receive one sms at 9.05am saying"Dear Customer request No 17529854 for STB issues,Happy code 912.share code with the engineer ONCE issue is resolved.For any query pls call [protected]"
I did try to call on [protected] for assistance the number kept on switch off mode till my last attempt 8.48am on 4th april'12.I did received one call from [protected] at 10.37 am saying that the engineer will visit by 1.30pm.However no body turn up till 1.44pm i did try to call on the [protected] ON 1.44pm,1.45pm,1.54pm,1.56pm,3.37pm,3.38pm,4.48pm,4,49pm and 5.00pm.At 5.14 pm they did receive my call & provided one contact number of Mr Ganesh (engineer) [protected].Mean while I had called airtel dth customer care at 1.58pm,3.38pm,5.02pm 5.04.pm for update however they just told me that the person will come by 3.30pm at start and afterword at 5 pm and 7 pm respectively,
At 4.50 i receive a call from from [protected] for the feedback of the services which was not yet delivered by them.They did told me that my STB issue was resolved and for further help they will provide me the new request number.
At 5.17pm another sms come which say that "The service request No.17529854 regarding STB issues for the your airtel digital tv cust id [protected] has been resolved." till that time no body has came to my place for resolving this issue.At 5.18 one more sms came saying"Dear customer ,request No 17546170 For STB issues.Happy code is 401.Share code with the engineer ONCE issue is resolved.For Any query pls call[protected].Regarding the[protected] i have call this number till now 15 times some how nobody has received call for there side it either come busy or they don't pick up the call.
Mr Ganesh did picked my call at 5.38pm after 4 attempt and respond to reach by place in half an hour time,Even after an hour he did not turn up so for the status i did call him 6.31pm,6.33pm,6.50pm,6.50pm,6.55pm6.58pm,6.59pm7.03pm he did not respond to my call at all.How ever he did turn up for the service around 7.30pm.
Mr Ganesh did change my STB ask to recharge i did recharge my Air tel by Rs 510.As STB replacement charge-is 350.it took sometime to come in to their data so Mr ganesh left the place saying to call him once the balance came and took Rs 100 as his visit charge.I called him at 7.58 pm for the activation of new STB.He that but on my tv screen it was showing an error code 2.I again called him at 8.03pm for this error he guided me and my Airtel Dth started Working-after few minute again the same error code 1 he again guide my for the solution and my tv again started working.
On 5th of april morning again the when we started our Airtel dth after 10 minute of working it again started showing same error 2.I tried to solve the problem but it did't happened.I have did call Mr Ganesh His mobile was coming switched off at8.46am.So i called up customer care [protected] for there assistance they again assured to me that they will send the some body for the solution of the problem before 3.30 pm.It will be done free.i did received one sms form Airtel Dth Customer care at 9.22am saying"Dear customer ,request no 17558429 for VC issue,Happy code 720 Share code with the engineer ONCE issue resolved.For any query pls call [protected].
However no body turn up for the assistance till 5.34pm so i called up for the status of the service at called center they told me that the request no.17558429 has been resolved and they ask me to hold the line to speak to there supervisor. once his supervisor came on line after 15 minutes of waiting he again gave me a new request no and ask me to wait for 24 hour to resolve this problem and if STB has to replace then they will won't charge me other wise i have to pay Rs 100/ to the engineer.Along with this i have received one sms at 6.17pm saying"Dear customer,request no 17579782 for Wrong resolution(domino),happy code 260.share code with the engineer ONCE issue is resolved.For any query pls call [protected].

Hello,
This is sasikumar and i am using airtel prepaid for last few years.
From last week onwards my account balance is deducting Rs.5 every day for games mania, but i have not made any subscription for that.
I talked to the customer care regarding this issue, i didn't get any proper answer.
Till now the problem is not resolved, daily amount is deducting from my balance.
This is my kind request to stop that service, or can anyone suggest me how to deactivate this service from my mobile.
My Mobile no is [protected]
Thank you.

To

Bharti Airtel CEO


Reminder still not get my refund

M complainting last 1 week above no response nothing no refund i get till now pls take it seriusly & urgently i want money back today YOUR COMPANY IS FRAUD.

This is to inform u on 18th mar 2012 i have recharge of coupon 98 for interenet pack then also u have debited rs 98 from my balance was 167.59 i want credit on my account today only.
then you have debited 98 it gone to 97.59 & on that day u have given 30 rs which was debited earlier & then also u debited that day for internet pack automatically but in morning i have rechage from outside mobile to mobile in afternoon u have dbited to my balance, i want refund why u charging debiting money extra from your side very poor service you giving & just eating
money from customer balance amt i want refund asap on urgent basis today only other wise i will complaint daily till i not get refund on my account
till now.

do needful & urgently basis


91-[protected]

I am having prepaid connection from air-tel;having mobile number [protected].i have found improper deduction from my account.on inquiring with air-tel office,they have informed me that some amount is deducted for DOWNLOADING.But I have never asked for that service,nor have downloaded anything.I want air-tel to furnish me detail about deduction WITHOUT CHARGING ANY EXTRA COST.

Dear sir,
i recharged my number [protected] tomorrow 9.56 am.as i recharged i got E-recharged sms. i had urgent call.but when i call its not connected.then i checked my balance there is no balance.so after return to my room i call to customer care at 6.40 pm.he told that during some network problem u will not getting this. after 24 hrs of recharge u will get your balance.but right now i am not getting my balance.already its 1.04 pm.

This is guhan.

I have activated 60Rs sms pack on March 11 2012. It will be active till may 10th 2012.

But they have sent a message that after 60 days it will get automatically renewed..

If we want to de-activate, they gave a number to call *330*0# .

If i try to call that number , it says that " You are not allowed to call this number"..

Then how is it possible for me to cancel the auto renewal??


Kindly guide me through to proceed.

I have been using Airtel mobile network from the past 5 years. Now I have been facing a lot of problems due to this network provider. From the past 4 years, I am using the SMS booster pack. But now the network provider renewed the SMS booster pack of Rs.36 on 04.04.2012 by debiting the amount from the main account balance automatically without my willingness. That amount has been went off no use, since I'm in roaming now. When I called to the customer care to ask about this, they informed me that they can't do anything, or can't refund money. This is a very crucial situation that many, including me have been suffering and tend to change the network provider to any other. Please kindly do the favorable action as soon as possible.

Thanking you.

Hi,

I have received a SMS today from AX-97890 saying that Thanks for choosing GAMES and I will be charged Rs. 3.

After some time I received another SMS from AD-54321 saying that Rs. 3 is deducted.

I have not raised the request for GAMES ALERTS, kindly reverse the request and deactivate the GAMES ALERTS from my cell. Also credit the amount to my account.

My cell no. is [protected].

Regards,
Fahim

I am a customer of Airtel DTH (Customer ID: [protected]). On Mar-31, I registered a complaint[protected] regarding my set up box not working. I was assured of same day service. The technician called and promised to be there at 12. From 12 – 5 I waited and thereafter left home for personal work. The engineer calls telling me that he is waiting at my residence. I told him to come the next day since I had waited for him for 5 hours. There after there was no call from the engineer either on Apr-1 or Apr-2. When I called customer care at 4pm on Apr-2, I was given a new complaint number[protected] to be taken care by Apr-3. When asked why the earlier compliant was not attended to all I got was “Sorry for the inconvenience and it will be attended tomorrow”. I have called multiple times to the customer care to try and talk to a “Supervisor” but every time I get “We will call you shortly” but no one calls. Finally one supervisor comes on the call and all she had to say "Let me look into the issue before committing on any date".

I finally wrote to Airtel Nodal office and got a call from nodal office stating the issue would be resolved by Apr-3. I even called a supervisor (Arun) who committed to replacing the setup box by today,Apr-4.

Today, Apr-4

@ 10am, I get a call now from another engineer stating he wants to come to my residence now. Asking for why he didn’t come yesterday, he told he was told about the issue today only.

@4pm, an engineer is at my house, stating that he doesn’t have a replacement and will be able to give it only tomorrow. My wife spoke to his supervisor, Arun and he tells my wife “I don’t know who spoke to your husband, I had never committed to any delivery by today”.

Even the officer from nodal office is not reachable on phone as his phone is on “DO NOT DISTURB” mode. Would appreciate if this can be resolved at the earliest.

Dear Sir/Madam,

Three days before i put airtel 225 booster pack, as the shop keep said and after saw the chart of the plan i put that pack in that i saw airtel to airtel 10p and other 50p and 6000sms for 90days. but they taking 60p for me for other network and also sms was cost.

so i try to contect airtel customercare but past three days im not able to contect them. so i went to anther shop and asked about that pack details, there i saw new chat like airtel to airtel 10p and other 60p and 9000sms.

But here im totally different from this two pack. so consider the problem and give the solution for me.

with regards,
Ananthapadmanaban B

Some add on plans are getting added to the bill even after placing a disconnect request.The charges get automatically added to the bill. I have already logged complaint twice to deactivate add on packs. But these charges get added in every month's bill.

Dear Muralidharan Padamnaban,

Greetings from airtel !

The subscription to Gold Games for your airtel broadband ID [protected]_ap will be renewed in 3 days. You will be charged Rs. 149.00 for 30 days.
To unsubscribe Gold Games, visit https://airtel.zapakplus.com/airtel.php or call 121 from your airtel fixed line number.

Warm Regards,
bharti airtel limited

Hello Sir,

I am coustmer of Airtel from last 6 month using the number [protected]. During my visit to Pune during a visit they cut my service without any further notification and assign the same number to some one else within a month.

Please let me know how to recover that number as it is creating a lot of problem to me.

Appreciate your quick response on this issue.

Thanks,
Manish Pandey
[protected]

I have send this email to airtel DTH customer care nodal center for rajasthan on April 1 2012 and I am still waiting for the resolution. these company people use to have only one reply that we will resolve your problem and our technical executive will visit at your home till today evening, I don't know when that evening will come. you just checkout this email, its shameful for a company like this:

whom so ever it may concern,

This is Jay Bhatnagar, I am your dear customer as your SMS use to mention about me. My customer id is [protected].
I have register complain twice to your executives and the complain details are follows:-
[protected] for STB issues & happy code is 109 dated on 29 march 2012 time: 7.41 pm
[protected] for Delay in Resolution( Domino) & happy code is 878 dated on 30 march 2012 time: 3.34 pm
[protected] for wrong resolution ( Domino) & happy code is 964 dated on 2 April 2012 time:8.57 pm
for any query pls call [protected]

I have asked to above nos.,they told me that we are not having proper equipment right now to change the dish direction or the set top box maintenance and given me one more no.,that is as follows:
[protected]
I have called him several times but it was busy n not answering, could you pls apologies from my side If I disturbed him as he is so busy, that he is not able to revert me. Was it your CEO?
If yes then tell him to shut down the company immediately and lock the services you are providing as your maintenance team is not having proper equipment or giving excuses to the customer. If you have equipment for giving new connections then what is the issue in repairing the old one or those equipment are only for new connections. Could you tell me who will be responsible for the days without entertainment for my family. are you able to fulfill that valuable loss of me.

I hope you will understand my problem and do the needful immediately.

03/Apr/12: After submitting my earlier complaint (written below), I have got a phone call from Airtel today and it was disgusting the way they tried to compensate on my complaint.
The person who called me from Airtel offered me a recharge for 200MB of 3G usage in place of 3GB of 3G data usage.
Can anyone compare 200MB vs 3GB. And they dont have any explanation or any other resolution on my complaint even when the activation of my SIM card delayed because of Airtel backend problem.
Anywaz, I alert all the readers to think twice before you go for Airtel.

Regards, Akhilesh Gupta
akhilesh.[protected]@gmail.com
[protected]

02/Apr/12: With reference to my earlier complaint for the activation of my Airtel 3G prepaid number [protected], after lots of complaints I have finally got my number activated after 20 days of taking the SIM card and here is another concern:

I promised by Airtel outlet, Kurukshetra to provide me with 3GB of 3G data usage for 30 days, but as stated in the above complaint my number got activated after 20 days and thus I have used the 3G data services only for around 10 days, and my data validity for 1 month is already expired. After sending emails and complaints to Airtel customer support again and again, they are not ready to increase validity of my data usgae so as to match 1 month in total.

As the above problem was from Airtel and I waited for more than 15 days for activation of my 3G number, they should now extend validity of my 3G data usage for me, but they are not ready to extend validity of my data usage.

I would really appreciate if all the readers of this post will never opt for Airtel in future.

You can reach me at [protected] for any further information.

Regards|Akhilesh Gupta