Airtel Complaints & Reviews

VERY PLEASED TO HEAR FROM CUSTOMER CARE PERSONS AT THE END OF THE CALL THAT ' SIR IS THERE ANY OTHER PROBLEM' ; ARE THEY SO STUPID TO UNDERSTAND THAT HOW CAN A PROBLEM HAPPEN WHEN YOU HAVE NO BALANCE IN YOUR MAIN ACCOUNT. I AM FEELING VERY HAPPY THAT THE CUSTOMER CARE PEOPLE REALLY UNDURSTANDS MY DIFFICULTY AND THEY WERE REALLY SORRY TO ME FOR NOT HAVING BALANCE IN MY ACCOUNT AND NOT ABLE TO RECHARGE; BUT WHAT COULD THEY DO? THEY WERE ONLY PAID TO PLEASE THE CUSTOMER AND NOT TO SOLVE THEIR PROBLEMS.

I ported my mobile number [protected] from BSNL which was the best to the most poorest service provider AIRTEL. My porting got active on 21st march and i was able to make calls through airtel, airtel donated me a balance of Rs.5/- on the active porting date. Later i tried to recharge my phone using various denominations through Flexi recharge and card recharge but both of them were unsucessfull. I started calling the customer care from 24th march till today, every time i call the customer care they were pleased to take my complaint and also they were feeling very sorry for the problem that had happenned to me. Every day i call customer care they gave me a maximum day and time(most probably next day) to solve my problem and to arrange a call back. I am very glad to hear the server of sirtel was always so slow that I had to spend around 3/- calling from customer care, i had spend around 30/- by complaining the problem from other mobiles by calling customer care. My balance of Rs.5 is now 0/- only after speaking to the customer care.Every day i call customer care and say them that i had complaint it last day, they responded that they can't see any complaint. Its been around 15 days and the customer care had not yet arranged a call back after speaking thrice to the senior department in customer care.

I am on international roaming with Airtel Prepaid and received an SMS thanking for my subscription to IPlayer with a balance deduction of Rs.1 a day. I have not consented this subscription, so why am I being asked to pay for it. There is no way for me to terminate the subscription, while Airtel continues to deduct my balance. STOP THIS SUBSCRIPTION FOR GOD SAKE..

mobile: 81978.92435
name: Deepak
email: [protected]@yahoo.com

On 4th April 2012 morning Around 8.30a.When i switch my Airtel Dth its started showing massage of first installation procedure even though i was using it from last 2 half years are so.When on repeated trials Dth service not resume so I call the airtel customer care on[protected] for the there help.They did respond and assured me that the engineer will visit my Place by 3.30pm along this i do receive one sms at 9.05am saying"Dear Customer request No 17529854 for STB issues,Happy code 912.share code with the engineer ONCE issue is resolved.For any query pls call [protected]"
I did try to call on [protected] for assistance the number kept on switch off mode till my last attempt 8.48am on 4th april'12.I did received one call from [protected] at 10.37 am saying that the engineer will visit by 1.30pm.However no body turn up till 1.44pm i did try to call on the [protected] ON 1.44pm,1.45pm,1.54pm,1.56pm,3.37pm,3.38pm,4.48pm,4,49pm and 5.00pm.At 5.14 pm they did receive my call & provided one contact number of Mr Ganesh (engineer) [protected].Mean while I had called airtel dth customer care at 1.58pm,3.38pm,5.02pm 5.04.pm for update however they just told me that the person will come by 3.30pm at start and afterword at 5 pm and 7 pm respectively,
At 4.50 i receive a call from from [protected] for the feedback of the services which was not yet delivered by them.They did told me that my STB issue was resolved and for further help they will provide me the new request number.
At 5.17pm another sms come which say that "The service request No.17529854 regarding STB issues for the your airtel digital tv cust id [protected] has been resolved." till that time no body has came to my place for resolving this issue.At 5.18 one more sms came saying"Dear customer ,request No 17546170 For STB issues.Happy code is 401.Share code with the engineer ONCE issue is resolved.For Any query pls call[protected].Regarding the[protected] i have call this number till now 15 times some how nobody has received call for there side it either come busy or they don't pick up the call.
Mr Ganesh did picked my call at 5.38pm after 4 attempt and respond to reach by place in half an hour time,Even after an hour he did not turn up so for the status i did call him 6.31pm,6.33pm,6.50pm,6.50pm,6.55pm6.58pm,6.59pm7.03pm he did not respond to my call at all.How ever he did turn up for the service around 7.30pm.
Mr Ganesh did change my STB ask to recharge i did recharge my Air tel by Rs 510.As STB replacement charge-is 350.it took sometime to come in to their data so Mr ganesh left the place saying to call him once the balance came and took Rs 100 as his visit charge.I called him at 7.58 pm for the activation of new STB.He that but on my tv screen it was showing an error code 2.I again called him at 8.03pm for this error he guided me and my Airtel Dth started Working-after few minute again the same error code 1 he again guide my for the solution and my tv again started working.
On 5th of april morning again the when we started our Airtel dth after 10 minute of working it again started showing same error 2.I tried to solve the problem but it did't happened.I have did call Mr Ganesh His mobile was coming switched off at8.46am.So i called up customer care [protected] for there assistance they again assured to me that they will send the some body for the solution of the problem before 3.30 pm.It will be done free.i did received one sms form Airtel Dth Customer care at 9.22am saying"Dear customer ,request no 17558429 for VC issue,Happy code 720 Share code with the engineer ONCE issue resolved.For any query pls call [protected].
However no body turn up for the assistance till 5.34pm so i called up for the status of the service at called center they told me that the request no.17558429 has been resolved and they ask me to hold the line to speak to there supervisor. once his supervisor came on line after 15 minutes of waiting he again gave me a new request no and ask me to wait for 24 hour to resolve this problem and if STB has to replace then they will won't charge me other wise i have to pay Rs 100/ to the engineer.Along with this i have received one sms at 6.17pm saying"Dear customer,request no 17579782 for Wrong resolution(domino),happy code 260.share code with the engineer ONCE issue is resolved.For any query pls call [protected].

Hello,
This is sasikumar and i am using airtel prepaid for last few years.
From last week onwards my account balance is deducting Rs.5 every day for games mania, but i have not made any subscription for that.
I talked to the customer care regarding this issue, i didn't get any proper answer.
Till now the problem is not resolved, daily amount is deducting from my balance.
This is my kind request to stop that service, or can anyone suggest me how to deactivate this service from my mobile.
My Mobile no is [protected]
Thank you.

To

Bharti Airtel CEO


Reminder still not get my refund

M complainting last 1 week above no response nothing no refund i get till now pls take it seriusly & urgently i want money back today YOUR COMPANY IS FRAUD.

This is to inform u on 18th mar 2012 i have recharge of coupon 98 for interenet pack then also u have debited rs 98 from my balance was 167.59 i want credit on my account today only.
then you have debited 98 it gone to 97.59 & on that day u have given 30 rs which was debited earlier & then also u debited that day for internet pack automatically but in morning i have rechage from outside mobile to mobile in afternoon u have dbited to my balance, i want refund why u charging debiting money extra from your side very poor service you giving & just eating
money from customer balance amt i want refund asap on urgent basis today only other wise i will complaint daily till i not get refund on my account
till now.

do needful & urgently basis


91-[protected]

I am having prepaid connection from air-tel;having mobile number [protected].i have found improper deduction from my account.on inquiring with air-tel office,they have informed me that some amount is deducted for DOWNLOADING.But I have never asked for that service,nor have downloaded anything.I want air-tel to furnish me detail about deduction WITHOUT CHARGING ANY EXTRA COST.

Dear sir,
i recharged my number [protected] tomorrow 9.56 am.as i recharged i got E-recharged sms. i had urgent call.but when i call its not connected.then i checked my balance there is no balance.so after return to my room i call to customer care at 6.40 pm.he told that during some network problem u will not getting this. after 24 hrs of recharge u will get your balance.but right now i am not getting my balance.already its 1.04 pm.

This is guhan.

I have activated 60Rs sms pack on March 11 2012. It will be active till may 10th 2012.

But they have sent a message that after 60 days it will get automatically renewed..

If we want to de-activate, they gave a number to call *330*0# .

If i try to call that number , it says that " You are not allowed to call this number"..

Then how is it possible for me to cancel the auto renewal??


Kindly guide me through to proceed.

I have been using Airtel mobile network from the past 5 years. Now I have been facing a lot of problems due to this network provider. From the past 4 years, I am using the SMS booster pack. But now the network provider renewed the SMS booster pack of Rs.36 on 04.04.2012 by debiting the amount from the main account balance automatically without my willingness. That amount has been went off no use, since I'm in roaming now. When I called to the customer care to ask about this, they informed me that they can't do anything, or can't refund money. This is a very crucial situation that many, including me have been suffering and tend to change the network provider to any other. Please kindly do the favorable action as soon as possible.

Thanking you.

Hi,

I have received a SMS today from AX-97890 saying that Thanks for choosing GAMES and I will be charged Rs. 3.

After some time I received another SMS from AD-54321 saying that Rs. 3 is deducted.

I have not raised the request for GAMES ALERTS, kindly reverse the request and deactivate the GAMES ALERTS from my cell. Also credit the amount to my account.

My cell no. is [protected].

Regards,
Fahim

I am a customer of Airtel DTH (Customer ID: [protected]). On Mar-31, I registered a complaint[protected] regarding my set up box not working. I was assured of same day service. The technician called and promised to be there at 12. From 12 – 5 I waited and thereafter left home for personal work. The engineer calls telling me that he is waiting at my residence. I told him to come the next day since I had waited for him for 5 hours. There after there was no call from the engineer either on Apr-1 or Apr-2. When I called customer care at 4pm on Apr-2, I was given a new complaint number[protected] to be taken care by Apr-3. When asked why the earlier compliant was not attended to all I got was “Sorry for the inconvenience and it will be attended tomorrow”. I have called multiple times to the customer care to try and talk to a “Supervisor” but every time I get “We will call you shortly” but no one calls. Finally one supervisor comes on the call and all she had to say "Let me look into the issue before committing on any date".

I finally wrote to Airtel Nodal office and got a call from nodal office stating the issue would be resolved by Apr-3. I even called a supervisor (Arun) who committed to replacing the setup box by today,Apr-4.

Today, Apr-4

@ 10am, I get a call now from another engineer stating he wants to come to my residence now. Asking for why he didn’t come yesterday, he told he was told about the issue today only.

@4pm, an engineer is at my house, stating that he doesn’t have a replacement and will be able to give it only tomorrow. My wife spoke to his supervisor, Arun and he tells my wife “I don’t know who spoke to your husband, I had never committed to any delivery by today”.

Even the officer from nodal office is not reachable on phone as his phone is on “DO NOT DISTURB” mode. Would appreciate if this can be resolved at the earliest.

Dear Sir/Madam,

Three days before i put airtel 225 booster pack, as the shop keep said and after saw the chart of the plan i put that pack in that i saw airtel to airtel 10p and other 50p and 6000sms for 90days. but they taking 60p for me for other network and also sms was cost.

so i try to contect airtel customercare but past three days im not able to contect them. so i went to anther shop and asked about that pack details, there i saw new chat like airtel to airtel 10p and other 60p and 9000sms.

But here im totally different from this two pack. so consider the problem and give the solution for me.

with regards,
Ananthapadmanaban B

Some add on plans are getting added to the bill even after placing a disconnect request.The charges get automatically added to the bill. I have already logged complaint twice to deactivate add on packs. But these charges get added in every month's bill.

Dear Muralidharan Padamnaban,

Greetings from airtel !

The subscription to Gold Games for your airtel broadband ID [protected]_ap will be renewed in 3 days. You will be charged Rs. 149.00 for 30 days.
To unsubscribe Gold Games, visit https://airtel.zapakplus.com/airtel.php or call 121 from your airtel fixed line number.

Warm Regards,
bharti airtel limited

Hello Sir,

I am coustmer of Airtel from last 6 month using the number [protected]. During my visit to Pune during a visit they cut my service without any further notification and assign the same number to some one else within a month.

Please let me know how to recover that number as it is creating a lot of problem to me.

Appreciate your quick response on this issue.

Thanks,
Manish Pandey
[protected]

I have send this email to airtel DTH customer care nodal center for rajasthan on April 1 2012 and I am still waiting for the resolution. these company people use to have only one reply that we will resolve your problem and our technical executive will visit at your home till today evening, I don't know when that evening will come. you just checkout this email, its shameful for a company like this:

whom so ever it may concern,

This is Jay Bhatnagar, I am your dear customer as your SMS use to mention about me. My customer id is [protected].
I have register complain twice to your executives and the complain details are follows:-
[protected] for STB issues & happy code is 109 dated on 29 march 2012 time: 7.41 pm
[protected] for Delay in Resolution( Domino) & happy code is 878 dated on 30 march 2012 time: 3.34 pm
[protected] for wrong resolution ( Domino) & happy code is 964 dated on 2 April 2012 time:8.57 pm
for any query pls call [protected]

I have asked to above nos.,they told me that we are not having proper equipment right now to change the dish direction or the set top box maintenance and given me one more no.,that is as follows:
[protected]
I have called him several times but it was busy n not answering, could you pls apologies from my side If I disturbed him as he is so busy, that he is not able to revert me. Was it your CEO?
If yes then tell him to shut down the company immediately and lock the services you are providing as your maintenance team is not having proper equipment or giving excuses to the customer. If you have equipment for giving new connections then what is the issue in repairing the old one or those equipment are only for new connections. Could you tell me who will be responsible for the days without entertainment for my family. are you able to fulfill that valuable loss of me.

I hope you will understand my problem and do the needful immediately.

03/Apr/12: After submitting my earlier complaint (written below), I have got a phone call from Airtel today and it was disgusting the way they tried to compensate on my complaint.
The person who called me from Airtel offered me a recharge for 200MB of 3G usage in place of 3GB of 3G data usage.
Can anyone compare 200MB vs 3GB. And they dont have any explanation or any other resolution on my complaint even when the activation of my SIM card delayed because of Airtel backend problem.
Anywaz, I alert all the readers to think twice before you go for Airtel.

Regards, Akhilesh Gupta
akhilesh.[protected]@gmail.com
[protected]

02/Apr/12: With reference to my earlier complaint for the activation of my Airtel 3G prepaid number [protected], after lots of complaints I have finally got my number activated after 20 days of taking the SIM card and here is another concern:

I promised by Airtel outlet, Kurukshetra to provide me with 3GB of 3G data usage for 30 days, but as stated in the above complaint my number got activated after 20 days and thus I have used the 3G data services only for around 10 days, and my data validity for 1 month is already expired. After sending emails and complaints to Airtel customer support again and again, they are not ready to increase validity of my data usgae so as to match 1 month in total.

As the above problem was from Airtel and I waited for more than 15 days for activation of my 3G number, they should now extend validity of my 3G data usage for me, but they are not ready to extend validity of my data usage.

I would really appreciate if all the readers of this post will never opt for Airtel in future.

You can reach me at [protected] for any further information.

Regards|Akhilesh Gupta

Hi,

I had taken the Airtel number around January. After few days I am receiving a call from unknown number '[protected]', at oddly hours, 4-5AM IST specially. When i call back, no body pickups. Only one time they pickup the phone, but when i ask who is speaking nobody replies, and cut the phone.
I put the user in blocked list, and had a track of records in my log from March onwards.

To get to the problem, i call the person from another number and asked to not to call on this number, but he didnt reply and cut the phone. But still he continuously calling at odd hours. But when i call back from my number same problem. It getting irritating now. I am thinking of changing my number because of this, as i didn't know how to tackle this problem. Need help?

Thanks,
Tarun

Dear sir,
The airtel media sevices does respond any to disconnect my below mention line and also send acknowledgement my mobile. but line not disconnected.
please do needfull.

below metioned letter which i sent to airtel also send for you that you can go through it

Thanking in anticipation.

yours
dr Mukesh k goyal








To,
Aitel teleservices ltd/
Telemedia services.
1, Malviya Nagar,Near Titan Show room Bhopal-03

REMINDER : II (FixedLine) LL No- [protected]_dsl . Airtel A/c no 15480060, DSL Surf (256 kbps) combo plan

This is the reminder that on your site there was no responding of to disconnect the connection. I had already sent two email one on Sunday (01Aprl-2012)about 10:10Am another on Monday 02:20 pm (02Apr-2012). But till today you have not disconnect my Line.


Dear sir .
This is the reminder that on your side there was no responding except acknowledge the letter but since this moment my line was not disconnect.please disconnect the line and confirmed n my mobile.


I am a Customer of your LL & Internet devises Since long time but now i want it to disconnect w.e.f. today, due nonuse/ very small data used by me. I dont want to go any other/ further plan/ old plan of small or minimal uses charges offer by you.
I contact your customer care executive cancellation dept ( farhana) at about 09:15 A.M. on today (01/Apr/2012) . She was unable to regier my complaint/ greviences online. she suugest me to mail on you about the disconnection/ disconnect the line. She is unable to give local (Bhopal ) office for disconnection applcation to register by hand(offline).
It treat it as urgent and disconnect as early as possible and confirm me the complaint and suggestion detail . My alternative Mobile No [protected] .

please send me the remaining dues after disconnecting the line.

Thanking in anticipation.

Your customer

Dr Mukesh K Goyal,
Block-C, HIG,
Flat No 11.
PCMS, Bhanpur,
Bhopal (M.P.) 462037.
Mob-[protected].

This is mohd imtiyaz, i am using this Airtel no: [protected] for more than a year. I wanted to port out from Airtel to Tata Docomo T24 Network. i got the upc(AX795263) code from airtel on 14th of March and on the same day i submitted my documents and applied for portability to the T24 dealer at BigBazaar. Time and again i contacted Airtel customer care and T24 customer care to avail no satisfying reply. All these days i had to go through mental trauma. Every time i call them, they are saying there is no issue from their side. But on the insistence of Airtel customer executive i resubmitted my documents to T24 dealer again on 26th March at the same place. Again after waiting for 7 more days when i contacted airtel and T24 customer executives i am getting the same reply. please help me.

I has signed up for an unlimited data plan about 3 years ago with Airtel. Since the past 3 months, I have been getting messages in the beginning of the billing period that I have run out of data usage and will be downgraded to a slower baud rate. Almost the same time, Airtel has started pushing for a new scheme called "Smartbytes". On complaining about the bad quality of service which is a fallout of their scheme being pushed down the customer's throats, I was told that I am in a 'Max 10GB' scheme. This is news to me and has been done by Airtel without any concurrence from my side with the sole intention of getting additional revenue by being forced to use their new 'Smartbytes'.

Please suggest redressal from this unfair and unethical treatment.