Airtel Complaints & Reviews

This is very astonishing that instead of making several calls to customer care the set top box which is non functional and has to be replaced is not done.

I made a call on13th May 2011 stating my set top box is not working. The person came and replaced it with the adaptor. Again the same problem started after a month in end of June. Several calls were made but no one came. The set top box used to work sometimes and again it would become dead. This problem continued I had to call again on 31st July, 1st Aug but to my surprise as promised will send someone to solve the issue nobody turned up. I was very upset and again called up on 13th Aug and asked the call person to give my line to executive. I spoke to Mr. Gori and explained him my problem but he also did not solve my problem Instead told me that my warranty has expired on 8th Aug and I am supposed to pay Rs 750 and get new connection. the se Mr Prem was sent on 14th Aug and he asked us to pay Rs 750 and get new installation done.

The delay has been from your side and the customer has to suffer mentally. Not only that the calls which we have made who will bear the cost? Why should we pay for the new installation? it is dalay from your side. Why not the set top box was replaced within warranty period?

My complaint is against the letters being issued regarding outstanding dues on our mobile No [protected] issued in the name of Mrs Anju Sawhney, H No 210, Model Gram, Ludhiana.(Account No [protected]). The last letter received in this regard was dated 04.08.2011 for a demand of a net outstanding of Rs 775.29.
In this regard I would like to bring the following facts to your notice:-
i) The above mobile phone was disconnected in March 2011. This has been documented and the reference No is 36337267.
ii) It may please be recorded that every time we received a call from your field staff or one of your officers, (and believe me the follow up is from N number of people , (none of whom is aware that the issue has already been discussed again and again )they were told very clearly that the mobnile has been disconnected in the month of March 2011 and that they should check up the record and send us a bill upto March 2011, which will be duly paid. However, either because the field staff approaching for payment are non professionals or whatever the reason is, the issue is still open, and we are continuously getting notices from your end.
iii) The issue was also discussed with your Mr Jatin and then Sh Prince and lastly with Sh Gagagndeep Bedi and the entire issue was clarified to them.
Sh Bedi confirmed that all the information as provided by us was correct. He further conformed that even though the mobile No. was disconnected in March and is duly documented, even then charges are being levied.
Sh Bedi was also requested to ensure that we be sent a full and final bill upto March 2011 which will be paid by us instantly, to which he readily agreed.
iv) However , we are pained to point out that inspite of all these efforts from our end, we have again received a notice from your office wherein the following is mentioned," If payment of Rs 775.29 is not received immediately we will pass on the matter to our solicitors with instructions to commence legal proceedings".
This we feel is the height o[censored]n professionalism especially in a company with the name and fame of AIRTEL.
It is requested to please pass necessary instructions for an immediate stop to such un professional approach and confirm the balance due to us upto March 2011, ie upto the date the mobile No.was disconnected.
This payment shall be made immediately by us.

my mobile number is [protected], i am using a sim card of airtel. i had not subscribed for any scheme called "bolly pack" from my number still it was activated, they deducted 10 rs from my balance for this. for the first time i thought it must be by mistake by pressing some button, and then called customer care number 198 and deactivated the scheme.after few days (a week after) again my 10 rs. were deducted for the same bolly pack though i didn't activate it nor pressed any button by mistake.i called 198 and complaint regarding the same, the customer care representative told me that it was not unsubscribed and so it got renewed again n so 10 rs. were deducted (though i had already unsubscribed earlier) again i unsubscribed the scheme. after few days again my 10 rs. were deducted after i recharged my cell with rs. 50. i called up 198 and made a complain and they said i have no option but to unsubscribe, i did again. next day again 10 rs. were deducted and i called up 198. they said bollypack was activated.i told the representative the entire scenario, and they said that my account will get back 10 rs, and i got it. now today, again the same scheme is activated and 10 rs. are deducted. I don't understand what to do. PLEASE HELP! I am tired of it

Local Branch persons does not respond to phone call quickly. After 2to 3 times they attend it.

Secondly your service of RECHARGING DIGITAL TV ACCOUNT BY REGISTERED MOBILE NUMBER also is not responding adequately. WHY SO?

AIRTEL RECHARGING CENTRE IS ONLY ONE HERE AND VERY DIFFICULT FOR A CUSTOMER TO APPROACH THEM.

I would like to suggest to update your service providing section largely.
Thanking you
AIRTEL DIGITAL TV CUSTOMER

My name is Meiyalagan.
I am using this number([protected]) for past two years. In my number, someother person's name was uopdated. To change the name, I submit my ID proof and Address proof many times. Also I made recreation process. But it was not changed till now... According to the info from Nodal and Appellate, I give my documents one more time for recreation.
I furnish the details below.

Form No.:9638155
LCS No.:ERS-08 Dated[protected].
Showroom: Supreme Network, Erode
New Duplicate Sim Card No.:[protected]
Address: M.Meiyalagan S/O P.Marappan,
4/181, North Pavadi,
Chittalandur(PO),
Tiruchegode(TK),
Namakkal(DT),
Tamilnadu-637201.
Documet: I submitted the copy of my Passport(Passport No.:H8530862)

I mailed to Nodal And Appellate officers for this reason from[protected] onwards .
But, there is no response. Also they didn't provide me the documents also.
What I have to do?
How to resolve this problem?
Kindly do the needful action.

Thank You,

M.Meiyalagan....

Dear Sir/Madam,

I am Dhruv Goel, living at B-95,Sector 27,Noida, UP, have applied for Airtel IPTV (with unlimited broadband 4mbps 10gb) on 19th July,2011, and paid 1750 INR. as installation fees.
Form No. - 2785890
Dealer Name - Amrish Chouhan
Dealer Phone No. - [protected]

After this, its been almost one month and no one came to install the connection, we tried calling on various different airtel customer care numbers and the dealer number multiple times everyday, but always the response was very cold.They say things like..
1. Our main server is down.
2. We will install it definitely by today or tomorrow.
3. We will resolve your problem, etc.
I have taken 3 holidays from my job on the days that they promise they will arrive to install the connection, and on all 3 days no one came. Calling an airtel customer care number leads to the same routine every time , they don't even connect us to their seniors.
But despite all our efforts nothing seems to be happening.
So, I came to know, about consumer forum, please submit my request as complaint against Airtel , and provide me the solution.

Hi,

It is really surprising to see below charges on my mobile [protected] against services which I never requested for.

why this has to happen. is this something like provoking the customer to change the service provider? kindly look into this and reverse these charges ALONG WITH the services on this amount of Rs. 163.00


5.SMS - Others Messages
1 08/JUL/2011 11:50:26 Videos_HungamaClub 1 5.00
2 09/JUL/2011 13:50:30 Videos_HungamaClub 1 5.00
3 10/JUL/2011 10:26:09 Videos_HungamaClub 1 5.00
4 11/JUL/2011 11:21:06 Videos_HungamaClub 1 5.00
5 12/JUL/2011 03:52:06 Videos_HungamaClub 1 5.00
6 13/JUL/2011 04:27:05 Videos_HungamaClub 1 5.00
7 14/JUL/2011 03:47:34 Videos_HungamaClub 1 5.00
8 14/JUL/2011 17:08:38 Videos_HungamaClub 1 5.00
9 16/JUL/2011 03:06:34 Videos_HungamaClub 1 5.00
10 17/JUL/2011 18:30:35 Videos_HungamaClub 1 5.00
11 18/JUL/2011 02:34:51 Videos_HungamaClub 1 5.00
12 19/JUL/2011 02:39:31 Videos_HungamaClub 1 5.00
13 20/JUL/2011 03:25:17 Videos_HungamaClub 1 5.00
14 21/JUL/2011 02:34:03 Videos_HungamaClub 1 5.00
15 22/JUL/2011 10:56:23 Videos_HungamaClub 1 5.00
16 23/JUL/2011 09:58:47 Videos_HungamaClub 1 5.00
17 24/JUL/2011 02:40:21 Videos_HungamaClub 1 5.00
18 25/JUL/2011 03:04:20 Videos_HungamaClub 1 5.00
19 26/JUL/2011 17:07:34 SubsServ_HungamaClub1 5.00
20 27/JUL/2011 02:18:42 SubsServ_HungamaClub1 5.00
21 28/JUL/2011 02:53:29 SubsServ_HungamaClub1 5.00
22 29/JUL/2011 02:38:35 SubsServ_HungamaClub1 5.00
23 30/JUL/2011 02:31:12 SubsServ_HungamaClub1 5.00
24 31/JUL/2011 02:55:14 SubsServ_HungamaClub1 5.00
25 31/JUL/2011 15:52:52 SubsServ_HungamaClub1 5.00
26 01/AUG/2011 02:17:05 SubsServ_HungamaClub1 5.00
27 02/AUG/2011 02:19:14 SubsServ_HungamaClub1 5.00
28 03/AUG/2011 02:49:56 SubsServ_HungamaClub1 5.00
29 04/AUG/2011 02:46:41 SubsServ_HungamaClub1 5.00
30 05/AUG/2011 02:36:41 SubsServ_HungamaCl=ub1 5.00
31 06/AUG/2011 02:34:38 SubsServ_HungamaClub1 5.00
32 06/AUG/2011 18:46:[protected].00
33 07/AUG/2011 02:32:18 SubsServ_HungamaClub1 5.00

HOPE I WOULD NOT SEE SUCH MESSAGES/CHARGES HENCEFORTH ON MY MOBILE.

-Someshwar

There is no Airtel network in my office.
My office is located in Shah & Nahar Industrial Estate, Lower Parel, Mumbai, it’s a business place and we are very surprise there is no Airtel signal or network in my office. even week signal we can understand but completely no signal is unjustifiable. My mobile is unreachable when I in the office, Can someone look into the matter? I[censored] wana call on this no pls call after 9:00 PM.
Ishfaque Alam
[protected]

SMS Spam
Since morning of 15th August 2011 till late night (upto 10.30 PM), I was getting SMS in frequent gaps.
In total around 26 SMS received.

It is coming from LMDAVPMIB and DMDAVPMIB

P.S. My number is registered in DND list!!!

I have an Airtel HD connection . For the past 10 days , I am facing serious audio problems. Picture is coming but sound is not coming.
After switching off the airtel set top box 6 to 7 times, the sound again comes.

For the cause, I have logged complains 3 times to customer care with the following complain nos.:

1. 10877992.

2. 10786950.

3. No. forgotten.
br...

HI Sir,

1. My friend is sending SMS from IDEA no ( West UP) but I am not reviving any SMS.
2. I can't call to ISD (Brazil) no. Always say that number is busy when i call.While by another mobile same time call connected.
3. Finally If I want to call customer Care about this problem. When I call to 121 and press 3 9 and she asked to continue press 1 then i press 1 and then transfer call and call automatically Disconnected since one week.

Note- I will not available 8:30 AM to 6:00PM ( Mon to fri)

My Cell is [protected]
name - Gaurav Rajput

Hi,
I am Kishore Kumar Manchikalapati, I am using Airtel Prepaid mobile service since (2005) to till date. My mobile No.[protected]
Following are the three unauthorized subscriptions that are added and Rs.15 amount is being deducted from my prepaid account on daily basis.
1.You have been renewed for GamesManiaSubscriptionfor subscription service from Airtel.You have been charged Rs. 5.latest games http://gclub.in browsing @ 10p/10kb
2.You have been renewed for ThebigfatfreeStore subscription service from Airtel.You have been charged Rs. 5.latest games http://gclub.in browsing @ 10p/10kb
3.You have been renewed for SubscriptionVideosParlou subscription service from Airtel.You have been charged Rs. 5.latest games http://gclub.in browsing @ 10p/10kb

Note: When I tried to check that whether I have any active subcriptions from http://gclub.in (Airtel Live URL) I found that I don't have any active subcriptions for my mobile.

When I tried to reach customer care they provided me irrelevant and useless answers. Inspite of being a dedicated prepaid user since last 7 years, Because of this fraud made by the service provider I am losing faith in the product. Daily Rs.15 is being deducted from my account because of this fraud. Till now I lost hundreds of rupees since last 2 months.

I want to make following things to be clear:

1. I didn't opted for any subscriptions on Airtel live or any other paid services from Airtel.

2. I use internet by recharging Rs.98 per month for 2GB usage on my mobile. Hence nothing should be deducted from my Prepaid account for internet usage.

3. I never opted or used prevoiusly specified subcription services .

I want this issue to be resolved ASAP . Please help me in this regard.

Regards,
Kishore Kumar .M

Hi,
I raised a complaints to Airtel TV customer services about settop box not receiving siginal as soon as the conditions are overcast. Earlier when we were at different place that was not the case so often however since the time we have changed the place thats been the case. So probably there is something wrong with the direction. When i told that to the customer service rep she told me that we will have to pay a charge of Rs 100 when the engineer comes at our place. First if your engineer dont do it right the first time is that customer's fault??? I dont think so. Still i said yes for the payment. But nobody turned up since then. There was a text that your problem has been resolved. Well who told you that. No one came to our house, no changes have been made. We are still facing the same issues. Pathetic servic. Now i want that to be fixed and that too without any charges because when i changed our place we did change the disc with your engineer and they dint fix it the first time and when we complaint you still dint fix that. The airtel tv account number is [protected].

Sir,
I am having AIRTEL Broadband and Land line connection (044/[protected] R.CHOCKALINGAM , e mail id : [protected]@yahoo.com), for July and August month bill of Rs 1398.04 , on 14/08/11 I made payment thro' SBI Online , first it showed some error that the payment was not affected, then I tried thro' my SBI Debit card again it showed the same error of payment not made.
Then I checked my bank account, it showed the said amount Rs 1398.04 was debited twice and I checked with my bankers, they told that since the transaction status was successful in their site, only I have to contact AIRTEL people.
On 14/08/11 and 15/08/11 , I reached thro' the customer care help line 198 twice, but they have not replied properly.
Please help me to rectify the issue at the earliest

Sir, my mobile number-[protected], I purchased a booster pack for U.S , Canada ,rupees 31/ validity 1 month on12th august, 3.37p.m the I.D number is[protected] , this is activated by 7 p.m . I made a call to Costa-Rica ,which is in central America ,the mobile[protected] , call duration is 1.58 seconds , they have deducted rupees 30 in my account. where as the charges the u.s countries is 1.50 rupees per minutes only. kindly reimburse the excess amount .
my mobile - [protected] .
Costa- RICA , mobile number[protected] . called[protected], by 7.30 p.m.

Hi,

I had bought a postpaid data card from Airtel Relationship center, Electronic city. After 5-6 days they deactivated this no. on pretext of Address verification although. Then i had to buy another postpaid no. but with same address and this time they were able to find the address correctly.

Now my complaint is for the deactivated no. they asked to pay some money so i did it( in July). After then also i use to get ebills. I don't know why they are doing all these things.

Please reply and let me know whether i did some mistake by availing ur postpaid data card.

Regards,
Chandan
[protected]@gmail.com

Dear Sir/Madam,

I am shyamsundar Singh Tomar, living at 18Main,3rd Cross,House Number-14, BTM-Layout,2Phase, have applied for Airtel IPTV, 1 month back, and paid 1000 INR. as a fees.After this, no one came to install the connection, we tried many times to call on different-different numbers, but always response was very cold.They always say..We will resolve your problem, but problem is at it is previous.So, I came to know, about consumer forum, please submit my request as complaint against Airtel , and provide me the solution.

Thanks.
Shyamsundar Singh Tomar
[protected]

Dear Airtel Support,

I have requested to cancel my fixed line broadband connection[protected] on 9th of June 2011 even though I was not using the same since 1st of June 2011 due to shifting of Airtel landline was not happened to my new address.

I had contacted Airtel customer care many times through emails as well as their customer support numbers. But there was no proper response from Airtel's side hence I have contated Nodal officer as well to cancel my connection and settle the bill. (reference number 506806) However I am still getting the ebills.

I request you to look in to this issue at the earliest and settle my account till my last usage on1st of June 2011.

Regards,
Tino Z

with the above subject mentioned i would like to to request u to unsubscribe me the aitel live. in spite of repeated requests nothing has been materialised. i had spoken to one ms. rasika and one o[censored]r executives ms. tanya who had promised me about this . but every monday and thursday i receive this msgs from AD_54321 and stating thanks fro downloading rs. 1655 and charged rs. 10/-. I am fed up with this and the mental harrassement has caused me irritation. i will be moving to the consumer cell if this is not rectified or face damages . i hope u understand the situation and what ever happens leter on u will be responsible for this. i hope u do the needful and oblige.

thanking you,
s. n. narayana murthy

Our Anand Niketan Colony Residents are facing issue related to Airtel Signal Strength inside houses. We are facing the problem of poor Airtel signal strength in houses. It is an issue in C,D and E Block. Weak Signal strength is causing inconvenience and letting all o[censored]s to move to different mobile service provider. It is happening in maximum of houses. If we call customer care they say change your mobile phone. We are using latest mobile phones such as E72, E71, Apple iphone...Vodafone, Reliance is working fine not Airtel.Please look into this and help us.