Airtel Complaints & Reviews

Airtel have no concern or respect for their customers. Being in a customer service industry, there customer service is pathetic they have employees who can barely speak English and their level o[censored]nderstanding is so weak that they rather hire kids who go to good schools coz they know English far better. I'm not discriminating It's just that they don't understand what we are trying to say. I had cald up Airtel to check about the broadband plan which is when I realized I have the worst plan could have because Airtel without bothering to notify me changed my plan and the worst thing is that I have been paying 2500 every month for that plan since 4-5 months when I spoke to the person his reply was very vague "We just decided to change it" When I asked him as to why he didn't have an answer I also told him that We are in the 21st century how tough would it be for company related to the communications field to communicate that they have decided to change the plans for their customers via call, message, update it on the bill or send an email. It shocking to come to know after I called that It has been changed by airtel without any notification to their customers especially customers who have been loyal like me, I'm not happy that this is the way I'm treated for being a loyal customer of airtel he still didn't have an answer but I was glad I got to talk to him because he was last human in Airtel who could understand what I was saying as later I spoke to a lot of people who deserve to go live in another planet, there communication were even beyond animals understanding. Airtel did not have the courtesy to inform that they changed my plan without my permission I requested to talk to a manager which I never got I sent mail regarding where they said they were sorry for the inconvenience but they didn't have any solution for the problem so when I decided to change to new plan there reply was it would be effective from next month they expected me to use the pathetic plan I am currently in and also expect me to pay for it which did not make any sense. Since there was NO solution and I was frustrated with the service I gave up and decided not to bother. But I did send an email about the complaint also notifying them Also wanted to notify you that It is actually very hard to get through the customer service dept, after the phone rings there is no response. The
agents are releasing the calls or putting the customer back to the IVR and
disconnecting the line. When I called for the 3rd time I got to speak to a
human and I'm glad I got to speak to Saddiq.... Please get a system where the
agents can't beat the system as it's easy avoid calls but loyal employees like
saddiq would be suffering as they have to deal with a lot of customers and by
beating they are only putting their own friends into trouble as they have to
work harder. also got to speak to another human which really not happy about calling him that as he acts very cocky with me where he spoke about dreams when spoke about notifying me about change in my plan according to this it is my responsibility to call airtel and check frequently about my plan.

A week later I get this stupid mail from Airtel saying that I have used 100% of my speed ((which is 30GB BUT the fact is it is 50GB according to their new plan)) and the speed would come down henceforth when I cald the person argued about it but later when they realized their mistake he apologized again I requested to talk to manager as I was getting nowhere with these losers So I requested for a call. 3days later When I still didn't get a call I cald back and It is actually very tough to get through these lazy employees as they don't pick up. I sent another mail about it

Though I did try today to give guys one more chance to sort all the issues that have occurred due to your INCOMPETENCE. I got to speak to lady who could barely speak English and also hung up on me and then I got to speak a douche bag called Shivkumar who had me waiting for 10 minutes for transferring who also disconnected the line as well. I guess this is the latest trend in Airtel where hang up on customers again another display of how well your customer service is???? being in a customer service industry and having employees like Manjunath and Shivkumar who are a disgrace to any place they work!!!!!!! I would wanna to talk to a MANAGER If it's not a big deal

In conclusion, This is an example that Indian companies don't concentrate on customer as foreign markets do they ready to take our money and live of[censored]s but when it comes to delivering right results or solving the problems they are the worst. Please don't choose Airtel If you looking to solve all your problems by joining them YOUR LIFE WILL GET WORST!!!!!!

Registered Mobile No. Changed
I am NOT holder of airtel DTH, someone customer ID is [protected].and he not recharge his service but Airtel Customer Service send massage on my mobile. number is [protected]
as per their SMS, the number was indeed changed but i am suffring about massage. plz find right persone and send to same.thanks.air

My airtel prepaid no. is +91 [protected]

I just received a message saying "your account has been debited 10.00 INR for your last VAS download." I dont know what VAS stands for and what sort of service it is. I didn't downlonlod anything, I have not opted for any such schemes so why they have deducted amount from my account.
I Just want to ask how can the company deduct the amount from the balance without any intemation and more over the person didnt even apply for that service.
Hope they have a better explanation for this act.

Puja Roy

It's been advertised in the Kachchh district of Gujarat, by Airtel cellular company that i[censored]sers from Reliance or Uninor moves to airtel using mobile portability, they will be given with a special scheme of call rate, that's all India for 0.25/Per Minute. So I decided to follow the special scheme. Now when, one month is over Airtel has stopped providing promised call rate. Now if customer wants to take advantage of that scheme, they are suppose to pay 30.00Rs. per month. It's a purely chiting. Please help me on this.

I was using Reliance GSM ***** 05354 and moved to Airtel as conditions applied.

Thanks!

We have received unwanted messages from their numbers 54321 (Food ball updates). We never asked for updates for the same and understand that they have deducted for the updates from he balance. Kindly deactivate the updates from 54321

B.Sriram
Mobile No.[protected]

after 8 months of porting my sim (from reliance to airtel).airtel has blocked my sim.and giving an excuse of that you didn't port your sim in airtel you are a reliance user.don't port your sim in airtel they have no good facility for mobile number portability..

Hi,

I purchased Airtel Digital TV some time ago. Since this is ramzan month, we wanted to see the religious programs that are being telecasted in Peace TV. But I notice that the Airtel Digital TV does not have the Peace TV.

I would urge the Airtel to please provide Peace TV as we are a big fan of that.

Request you to kindly consider this and make appropriate steps as early as possible.

Looking forward for a positive response from your team.

Regards,
Muneeruddin N
Hyderabad

I am holder of airtel DTH, my customer ID is [protected]. I applied for change of my registered mobile number from [protected] to [protected] as per their SMS, the number was indeed changed but instead of [protected] a unknown number [protected] was registered. I contacted customer care in this regard and they as usual said it will be done but nothing is done till date I also called on the dealer through which connection was taken, he also said that problem is solved but still my number is shown as[protected] in account information, as a result of this I can not use SMS for any type of inquiry. I applied for this change only because I thought airtel number will be better than BSNL number for this purpose, now I regret my decision.
Will these airtel people listen ? by only saying yes sir yes sir on customer service does not solve problems, some practical work also needs to be done.

Anil Ghildiyal
Dehradun

many time we are connect to castumar care ,please stop video talkies but this survice is not stop my mobil no .my mobil no is [protected].so please stop above service&return my balance

Customer ID: [protected]

It is very shameful on the part of AIRTEL TO PROVIDE POOR SERVICES AND HAVE NO VALUE FOR THE CUSTOMERS.

Till date the set top box is not replaced although when the complaint was given it was in the warranty period. Inspite of putting up the complaints on their customer care they refuse and say that they havew not recieved any complaints , The most liars executives are sitting and are not at all concerned about the customer.

I got a call today ie on 18th Aug 2011 from the no:[protected]asking for the reason for the complaint which I had put on the net. Everything was briefed and was told he will let me know after confirming the facts.

In the afternnoon I get a SMS stating that the complaint is resolved and now the is no complaint from our side pending.

It is very pthatic and ridiculous that without solving the issue these stupids have closed the topic from their side.

My STB is non functional and in my account I have Rs 91.00 balance. They are nor even refunding the amount.

Please it is a kind request to all other customers DO NOT EVER GO FOR AIRTEL DTH CABLE THEY ARE CHEATS . EVEN IF YOU GET A FREE CONNECTION DO NOT INSTALL.

Their srvices and the quality is poorer than any other and the customer care people are very rude and do not even have any proper knowledge .

My name is Jeyanth Kumar([protected]), I bought airtel digital tv last year. and the set top box PROVIDED BY AIRTEL is not working properly. The audio is not working in HDMI while it works in AV out.. now when i called customer care support they said they would charge Rs.100 for visit and Rs.250 to rectify the problem. will airtel charge for a visit to a NEW customer. when i applied for airtel he visited more than 3 times during installation. and how dare airtel charge a customer for silly things. the damn set top box is provide by airtel, which is probably under standard manufactured in china. Airtel offers worst after sales service.. Am sure ill go for tata sky+ within next few months..

I M airtel user from last 5years and number is - [protected]
Mostly,I use this number in roaming but do not make call. Just to receive call from my family members.
But from last 2 months , whenever I am recharging this number then with in 1-2 days - Airtel deducting fee of any kind of service which I really do not activate.
Getting many sms daily - from 56464 and AH-543216, -really dont remember all.
Whenever I ask to customer care then they said - I activated this service which is not TRUE>
After that- I give complaints many times to CC, to De-activate all services. But this game again starts after 1-2 week.

I loss of 200Rs. finally.
They Did not refund me anything, All money is going in a bucket which I dont know really.
I always try to complaint on 121 delhi number then - CC said- We can not resolve your problem because its your Haryana's number. GO to Haryana and then call.
How I can go weekly to Haryana , to left my job and to resolve this stupid problem with me.

PLease I requested to AIRTEL Bharti - DE-Activate everything from my mobile no- [protected].
ANd please DO not deduct any money from this number.

Even many times- in delhi - its not recharging.

Please resolve this problem

You can contact me here
Dinesh
[protected]
(Delhi)

Dear Sir/Madam,

I owe a Airtel Cell phone connection number: [protected] since 2004. From the past 5 days suddenly I started receiving Comedy Jokes sms on my number. For initially first 2 days I didn’t realize because everytime at the end sms there was a statement saying “For comedy zone Dial 50101”. This note interpreted that it a just a information sms and if I want to continue this service so I should Dial 50101 and subscribe for this service. But however, it was not the case. Finally today I called Customer care service, even though nowadays there is a charge of 50 paisa per 3 minutes I insisted on talking to customer service representative and resolve the issue. My first call gone waste as there was no voice from other end so there was a direct deduction of 50 paisa. My second call passed through and my call attended by their executive’ JANVI’. She was a real freak, didn’t have any manners to speak with client. As if customers are her SLAVES. She was not ready to understand the issue and insisting on saying that I have requested for activation of this service. It was a icing on a cake when I came to know that apart for this value added service there is another service of Nightlife which is activated since June 20, 2011. Everyday there is a deduction of re.1 for each services (Rs.2 on daily basis). Overall my total deductions are from Nightlife pack Rs 57 (June 20, 2011 – Till date (August 18, 2011) and Comedy Jokes Rs. 8 (August 11, 2011 – August 18, 2011) = 57+8 = Rs. 65/-. After the deduction of Rs. 65/- she (Janvi) is replying that they revert only rs. 6 i.e.., of past 72 hours only. So I insisted to speak with her senior ‘Ankita’ and she replied the same and she was not ready to understand the problem. I am really upset with the quality of service provided to me by the company.

Please take necessary action and make me return my sum. Please realize such customer executives who make fun of customers.

Thanks in advance

Dear Sir/Madam,,


I subscribed for airtel broad band connection on 26/07/2011 , The application form no is SEF No. CH 1221188. I paid an amount of 1000/- towards getting connection on the same date. The cheque also got cleared. The connection was not given even after 5weeks .so I spoke to customer care daily ( Archana, Navin, Dhanjaya ) and also Manager ( Rajiv ) they told problem will be solved with in 2days. I have been hearing this two days for 4 weeks.



A guy ( Yuvaraj [protected] ) came at our door took the documents ( PAN card photo copy and Ration Card Copy ) on[protected] and took Rs.1000/- Cheque. He assured to get connection by 4-7 working days. I contacted him for more than 50 times finally pickup the call and said contact customer care only. Not the Sales Team.



I have been keep calling Customer care for more than 3 to 5 times day, Some people will pickup the call and simply put me hold and hung up. Some people wont even say the anything simply disconnect the call, Even superviosor spoke to me and put me on hold to check the records and even he hung up ( Rajiv Chennai).. no courtesy to call back also WORSET , AIRTEL CUSTOMER CARE TEAM. these guyz fit for nothing.



I had lodged compliant with the customer service to look in to the matter. However, i regret to say that the customer service was absolutely of no use





Kindly do the need full or please kindly guide me how to take action against them for not providing proper support.



Chaitanya S.P



India+91 [protected]

Hi i am using airtel for the last 6 years. my number is [protected]. i am being charged 1Re. daily for the past months for junk JOKES from 54542. I tried to contact the customer care and also tried the UNSUB sms but nothing worked out. I losing my money daily.
AIRTEL INDIA SCAM - Airtel cheating customers. Charging them with junk services without their consent. 1 Re. per junk SMS for each of airtel customers a day will earn them millions each day. even worse is the customers who are scammed cannot contact the customer service for any reason. Think its hightime to fight against these CORPORATE CORRUPTION too.

My mobile of AIRTEL SIM does not allow any Incoming call, if it is not in use for 2 to 3 hours i.e. if there is no outgoing activities like o/g call or sms etc for 2-3 hrs, the caller receive a false msg that the mobile is in switched off condition even though my mobile is in switched on condition.This is happening even after inserting the SIM in different makes of mobile set.First I contacted customer care and they lodged a complaint vide ref COGCI[protected] date July18, 2011.On July 20, it was intimated that the problem had been resolved, however the problem was persisting.Then I made communications with Bharati AIRTEL Nodal officer through e-mails, phone calls etc till July27. Since there was no improvement hence I communicated Appellate Officer of Bharati AIRTEL and he confirmed that the problem would be resolved by August17.However, till today the problem is persisiting and no communication has been received from him.Now I am feeling helpless since I donot know to whom should I contact when Appellate Officer also failed to address the problem.As per TRAI website I could not find any contact to communicate, in case Appellate Officer also declined to solve the problem.Kindly guide. DEBAYAN SARKHEL +91-[protected]

Dear Sir/Madam,
This is w.r.t our Corporate Connection which was taken on 14.06.11. The number allotted to us was[protected]. THe connection was taken through Mr. Kapil Nankani MObile NO. [protected]. Mr. Nankani was handed over Rs. 4000 in cash for the Instrument Charges and he
mentioned on the CEF No. 2768404 where payment details are mentioned as Rs. 4000 with CEF.


However once I have received the bill then to my astonishment i have seen that rs. 4000 has been levied as other
charges. For the same we have tried to contact Mr. Kapil Nankani, however he has constantly avoided taking our call and has not reverted. We had earlier also made a complaint at your Noida Sector 59 address, however our query was not resolved. We have again made another complaint for which reference no given was 2392772. The CEF clearly mentions that Rs. 4000 has been paid alongwith the CEF.


He has earlier also tried to mislead us by selling multiple individual connections in the name of our director Mrs. Sweta Priyadershi. connections sold earlier were 4116767, 4116969. The same was done seemingly because he looks after Individual connection and not corporate connection.

What is really bad is his behavious in not picking up the calls and misleading us constantly.


Request you to kindly investigate the same and take strong action against the individual concerned. If no action is taken then
we shall be forced to file an FIR. awaiting your quick revert,



Sweta Priyadershi
Director Hi Impact Consultants Pvt Ltd
[protected]

Hello Sir,

I am currently using Airtel Network and recently they offered for me Airtel to Airtel 10 paise and other networks 30 paise. On August 15, 2011 I have recharged for Rs. 50 and my plan changed without any prior information from Airtel and I have charged for 30 paise for all networks. I contacted customer service regarding the same and one of the Agent escalated to supervisor named Mr. Ganesh and not resolved my issue and provided Nodal office number and I spoke with one of the officer and never replied proper resolution and not taking care about the issue. And also they said you will get full talk time for Rs. 50 but still not yet received the same and the complaint number is CBNRA[protected]. I never received any prior notice regarding the plan changes. I kindly request you to contact the Airtel networks and resolve my problem to save my monies.

I hope you will do the best to get my same existing plan.

Thanking you,

Saravanan P
Cell number: [protected].

No. 2/5, Venkateshwara nagar II nd main road,
Velachery Bye Pass (100 feet) road,
Velachery
Chennai 42.

Hi All,

I recently came across an incidence of phone abuse/harassment concerning Airtel employee/vendor and want to share the experience concerning breach of code of conduct by there employee/vendor.I lived in bangalore from start of 2009 to mid 2010 and used Airtel postpaid number [protected] (Paid 500 as security) but as my work required I had shifted back to delhi,I remember making my final bill payment but can't confirm if I had settled the account for this mobile number.

After 13 month,I get a call from [protected] and found a lady , Jenny, who claims to be an Airtel banerghatta office employee,on the other end and she apprised me that I have 2100INR balance for above mentioned Mobile Number and need to pay this amount immediately .I asked for the breakup or details for the charges and she denied stating that they can't produce bill or breakup chanrges for any bill older than 6 months therefore I can not verify the charges as well as I tried calling customer care and found that there are no details for this number in system.After first call,I gave Jenny my emailId requesting her to send details that I need to make payment on Airtel behalf ,so that I can verify she is making correct claims,which she also agreed to

.But everything changed when I received call while going to my office yesterday,She called and in strong words asked me to make payment and when i asked if she had sent the mail on airtel behalf she started abusing me stating that If I didn't make the payment by EOD yesterday, she will pick the number from my caller list (number I called and people who called me) and will send a message that I am a cheat and have defaulted on my payment.When I asked to handover the call to her superior she greeted me with further abuse and at one point compare me with people who left their wife after one year etc and abuse continued with such taunts.I asked her following question but didn't get any direction/answer for them

1) Why airtel hadn't contacted me in last 13 months even once if any payment was pending? I have nmot changed my email-id which was registered for above number.
2)What will happen to my security amount ?
3) If I made the payment how I will get the final closure on this so I don't have to come cross such incidence again.

I can't believe that Airtel can stoop to such low and they have breached their own code of conduct ,mentioned on their own website and want to remind that in case if the lady take any action as mentioned by her, this is a clear case of breach of confidentiality and image tarnishing by Airtel.

I have been using airtel services for more than 7 years and have not faced such a terryfying incident before though i know i might not have settled my account before leaving bangalore in hurry
but I am not the only culprit as company failed to contact me via e-mail/phone in last 13 months.

I am ready to pay all my dues but need details and proper closure and Only one request "STOP Harassing".

Hope to get a quick response from your side or provide me with contact details of a person who can guide me.

Thanks,
Hariom Sharma
emailId : er.[protected]@gmail.com
+91-[protected]

Sir i'v purchased airtel digi tv in 2009,now my remote is not working properly due to which we r unable to watch any of the channels,i've registerd complaint at airtel digital tv customer care on[protected] and they have given me complaint.no.10645744 happy code as 179 service engineer cell.no[protected] price of remote Rs.150+100 (service charge if deliverd to home )and asked me to wait for 48 hrs.After that i called service engineer but he refused for home delivery and asked me to come to their office and i went to their office but to my surprise he charged Rs.350 for the remote and said Rs.150 remote what airtel customer care executive are saying is of china made and it will nt work properly and i refused to take and registered complaint against him @ airtel service .Since then 15 days have passed neither action is taken against him nor i received the remote though i regulery called to customer care and everytime they sms me with different complaint.no 10645744 dt 3-8-2011, 10744110 dt 6-8-2011 ,10780643 dt 9-8-2011 ,10910523 dt[protected] , 10943676 dt[protected] , 11003671 dt[protected] .It seems airtel people are nt at all interested in delivering me a remote ,they simply sms us and make fun o[censored]s, no one is serious in resolving my problem @ airtel digi tv as i'v talked with almost all top service people.The local dealer here said Rs.200 extra what he is asking is bribe and in which Rs.100 will go to the company indirectly,iam really really shocked to hear and informed this to customer care .NOW AFTER 15 DAYS IAM REALISING THAT WHAT LOCAL DEALER IS SAID SEEMS TO BE RIGHT AS AIRTEL PEOPLE ARE DOING ABSOLUTELY NOTHING..KINDLY HELP ME IN THIS REGARD