Airtel Complaints & Reviews

TO WHOM IT MAY CONCERN

I regret to inform that the services offered by airtel are not as per expectation.
I had applied for a new connection on 25/07/11 with Mr. Basudeb Adhikari, from Salt Lake, Kolkata - 64 branch, but till today 10/08/11 the said connection has not been installed in my premises.

I was also not provided with any application number to track the status of my request.
After continous followup with Mr. Basudeb and his superior Mr. Rajeev it was assured that the connection will be installed immediately, still the Airtel team is asking for more time.

In this competive industry if this is the service available with Airtel, then I am sorry I am not interested in taking up the connection and will find other operators to help me out with the services.

Dear Sir,

I enrolled for Airtel IPTV Service on 01 Jan 2011 (Kalasipalyam New Extn, Bangalore). I have Broadband and IPTV connection over i a single line with Airtel IPTV

For the installation of service, I’ve paid Rs.1750/- as installation charge with a monthly pack of Rs.999 per month which includes unlimited broadband at 512kbps speed and IPTV connection. From the day i have added IPTV Connection to my broadband package, i had the most unbearable experience with the company. Since IPTV is new to Bangalore, there are no proper representative to give you exact information about the product.

Few days(third week of Jan) after the connection, on my TV i got a message stating that the system is rebooting the software please wait. It took around 3 hours but my TV didnt work, at all i had to switch off the TV because of which the IPTV stopped working. The set top now needs a replacement and the representative took 7 days to replace the the box and the company provided no credit because loss of service for 7 days. If the service was launched recently, I fail to understand the need for a server upgrade. Why has the service been commercial when the basic infrastructure is not ready to support the triple service.

After this, one day(first week of Feb 2011) i got a call from a airtel representative stating i would get a free webspace worth Rs.250/- a month since i m on the 999 package. I opted as it was free. But unfortunately i was charged 250/- on the forth coming bill.... i enquired about this and they said its not free.... i informed them of miscommunication and they waived off.... i told them to remove that feature..... To my astonishment, i had a charge of Rs.250/- for the next 2 consecutive months after informing to remove the feature.

I thought the problems ends and now i can peacefully watch IPTV but unfortunately no, on 8th Aug 2011 my set top box suddenly stops working.... I don't know what the reason was.... i called the customer care and they told the prob would get resolved in 12 hours which i knew is impossible and that was true non of the representative called to check the status....

Next day i called them back and a representative(Mr. Vinay - [protected]) was sent at 3pm on 9th aug 2011 when my mom was alone at home..... He didnt know what to do.... According to my mom, he just removed the wire and fixed it again.... even after informing him that the set top box was not working, he didnt even touched it.... After 2 hours of his rock and roll, he came to the conclusion that the set top box is not working.... he informed us that he will come the next day at 10 am (i.e. 10th Aug 2011) to replace it and went away.

The very next day i started calling him from 9.30am, this guy didn't receive the call. After 45 mins of continuous calling, he receives it and tells that he is in a meeting and will come after 3 hours.... i told him i wont be available after 3 hours please come before that and the answer was we dont meetings everyday and so i cant come.... I told to give the call to the manager otherwise i will log a complaint against and guess what would his answer go head!!!!

My family members are deprived of their entertainment needs as the TV is down.

The problems faced by any Airtel Customer can be:
1. Attitude of staff (No respect for customers)
2. False Promise
3. No proper knowledge with the employees (they don't know what are they doing)
4. Delay in technical services (Never on time resolution)
5. Mental torture
6. Agony

By subscribing to this Airtel service, I seem to have enrolled for agony, if nothing else.

I want Airtel to restore my service, confirm that the service will run uninterrupted as the whole communication gets affected with this service, refund me the installation amount and compensate me for the denial of services, false hope and false promises, non-functioning of TV and for the harassment, mental agony caused to me and my parents. (I want this to be given in writing)

Also, Airtel should be directed to put in a geographic redundant system so there are no further excuses like service upgrades the whole communication needs are affected by an untested system/service. Allowing such services on one pipe is catastrophic itself in nature and such services let Airtel monepolize and take the customer to ransom by not committing to restoration of services. No Telecommunication services should be allowed to run if the Operator cannot restore it in 2-3 hrs.

I had an airtel landline connection on the 13th of july. And the outgoing calls has been barred since day 1. I had called up customer care executives numerous times and they kept saying that your complain will be forwarded. some even assured me that it will start working by afternoon, by tomorrow, within 12 hours etc etc. the complain Nos are1447358 and 1596914.

It is a huge loss to me as it is affecting my research work. Everytime i call up customer care, i am given different suggestions and i have been running from pillar to post. I would like to apply for damage cost. The land line connection number is[protected]. and finally i was told to write a mail at this e mail id.

Kindly solve the problem.

Dear Sir,I have never subscribed to cricbuzz service. Still you have chosen to provide me the same and continue deducting Rs 5/- per day which is very bad. For God sake, please unsubscribe me from cricbuzz immediately and stop deducting the mat of Rs 5/- per day. This is clearcut blackmailing of a genuine customer which should be stopped immediately. M L Goyal. Mob no. [protected].

I have an airtel broadband connection and my broad band no is [protected], Yesterday i received a call from airtel and your executive gave information about billing. then i raised a querry regarding my bill plan, she said sir" ur current bill plan is 499 limited" . I informed to u r exe , "Madam I faced the same problem in the month of may 2011 after receiving my broadband bill and after dicussion with u r cust care exe (purroshattam) my all above amount after 499 + s.tax was waived off and he gave me the assurance regarding plan change (499 unlimited) on next bill cycle that is 23 or 24june 2011 this mistake arrived due to misunderstanding regarding the plan becoz limited and unlimited plan both are rentally same.

But ur executive didn't understood the problem and she told me that i will trnsfer ur call to my senior. Next senior person i attended was Mr. Manish then he told me some another story that" i have received a request of disconnection o[censored]r broadband services". i was surprised & i asked him Sir who told you about the disconnection reg broadband. He said from cust center. i told him that i didn't gave any application reg disconnection of my broadband after listening this he disconnected the phone without informing me further

I again called to ur call center and madam named Suman attendded the call and transfered my call to billing dept where i waited for someone to attend a call but nobody picked the phone total call dur. is 23 min but no result. My problem reg bill plan is as it is.

After that i called one o[censored]r broadband service executive Mr banerjee who is sitting at the local office (bhopal), on his no - ([protected]) he also disconnected the phone after listining the problem & gave me the assurance that he will call after 30 min or 1 hrs. but till now i did't receive any call.

Sir nobody tooked me seriously and u tell me if it is my mistake that i chosed ur companies services blind faithly. If you too are not able to understand my problem Then i can tell u in brief, my concern is that My bill Plan was not changed to unlimited 499 plan.which was being surely cofimed by ur executive ( puroshottam) and was to be changed on 23 june 2011



Thanking you

Yours respectfully

Shishupal Singh Kushwaha ( customer)
[protected]

Mobile no : [protected]
Airtel Mobile Prepaid Service Provider

During the August First week some video service has been activated by Airtel service provider without my knowledge Regarding that i have contacted Airtel customer care where they where not trying to solve the problem instead they are blaming me that the service has been activated by me.meanwhile Rs.5 per day for five consecutive days totally 25 rupees has been deducted for the service that i have not used.

After Various conversation with the airtel customer care they have deactivated the service but still the amount is getting deducted so i have complained again to the airtel customer care senior executive where they have deactivated the service and they have stated that they don't have any provision for refunding the amount beyond 2 days so they have only credited Rs.10 in my account and the remaining amount is lost for me.

Even though i have registered with Do not disturb service in airtel i am getting advertisement push messages from airtel
this was the message that i have recived

phone no : 57007

website : http://wap.mauj.com/utp/L15289U1604MV2X/Sub/c17/vp/index.php?page=vp


video vogue at Rs. 5- Aug 3 2011


similarly whenever i am tying to contact airtel customer care during the problem they are not actually solving the problem instead they are trying to blame the customer and some times they make the customer not be able to contact customer care no from any mobile.


Recently on 7th Aug 2011 for sending SMS they have deducted 48 rupees (for me 6000 SMS is free since iam using Rs.225 booster pack).Regarding i have contacted customer care where they stated that SMS is not free on 7th Aug 2011 due to Friendship day.Regarding this they haven't intimated anything about this to me even they haven't published any advertisement in prior like 6th Aug 2011.which is quiet unethical and they stated that they will not refund that amount and they where threatening that they will disconnect the call.

Totally up to my knowledge i have lost more than 50 rupees due to the poor service provider.

I am Pankaj Kumar from New Delhi.

On 8 Aug. 2011 at 5:53 in the evening, I received a call from hello tune services.
mujhe phone par kuch songs sunaye gaye, or unme se kisi bhi ek song ko apni hello tune select karne k liye options diye gaye.. main songs sunta raha..
kuch 4 ya 5 songs sunane k baad phone apne aap hi cut ho gaya jab maine koi response nahi diya.
Thodi hi der me mera balance 52 Rs. se 7 Rs. ho gaya.. or Meri hello tune automatically set ho gayi.

Hadh to tab ho gayi jab maine customer care par call ki shikayat karne k liye..
121 par call karne k baad customer care se baat karne k liye jab 9 press karte h to number doesn't exist bolkar phone cut kar dete hai.


I want my money back ..And Aap log bhi try kar k dekh lijiye customer care ka no. nahi mil raha h .. na mere phone se or naa hi mere frnds k phone se.......

PLZ RETURN MY MONEY AS FAST AS POSSIBLE OTHERWISE I WILL GO TO CONSUMER COURT BECAUSE THIS NOT THE FIRST TIME YOU DEDUCT MONEY FROM MY SIM. CHECK YOUR RECORDS, MY NO. IS [protected] , aap logo ne bahut baar balance deduct kiya h or maine bahut baar shikayat ki h but ab bahut ho gaya now I am going to take a strict action against Airtel connection.

Hi,

Airtel has charged me INR 1615 for GPRS usage out of my total bill of INR 2191. I had activated the Airtel 98 plan which gives a consumer 2 GB of free data usage in June and I have a screenshot of the SMS sent to Airtel in this regard as well which I have emailed to Airtel. I had also spoken to their customer care for activation of this plan in June. In spite of this, Airtel has not resolved the issue and has gone ahead and suspended services to my phone. I have exchanged at least 12 emails with Airtel in this regard as well as 10 telephonic conversation with their customer care as well as their nodal officers.
I am extremely dissatisfied with their issue resolution and the services provided by me to Airtel along with the amount of grievance I have been put through by Airtel for this one issue inspite of being a loyal Airtel customer for the past 3 years.

I have been trying to contact customer care about this since more than 3 weeks but I haven't got any clear response. I am not able to pay my bill online. Every time I try, it says "Online payment facility not available yet". Today I got an SMS asking me to pay my outstanding bill, else they will cut off the connection and they said I can also pay my bill in airtel.in. How can I pay my bill online if the site is not letting me pay my bill online. Either they are totally stupid or they just don't care about their customers. I am very disappointed. I have mailed them countless times but no response. What the hell Airtel?

Dear

I was using one Airtel number from last 10 years from last 10 years Airtel services is Good. But now they are giving very poor services in terms of Customer care & part of that we are also using Airtel Cooperate Lease Line & PRI line from last 2-3 years. But after the personal expires we also planning to change the Airtel from our cooperate use.
My consort it that from May 2011 My IPTV is not working properly its going hang up when i am using the Broad Band and till June 1st Week Airtel Engg. has tried to resolve the issues but can't able to resolve. After that when i giving any complain to Customer care his service Engg. Was closing complains without talking to any body at my family and Airtel is also not able to look in this matter. that why Customer making complains.
In July 2011I had told his Customer care executive if you are not able to resolve the issues kindly discounted. In that complain Airtel has taken immediately step & disconnect. On 13th July there nodal officer has called up and made apologize for my problem, also they have commit me that with in 48 hrs your services will be restore and as per his commitment my only my Telephone & Broad Band services was resorted & IPTV blocked (also his nodal officer confirm me through Mail). But again after daily follow up still IPTV services was not restored (as his Customer care senior member (Mr. Rajesh, Mr. Ashish & Mr. Tanveer has given me the 24 Hrs. times but no result).
In End 31st July 2011 My Telephone line & Broad Band line was terminated by Airtel.
It’s very surprised to see Airtel services like a government dept.
Now Airtel has leaved the option for consumer court for me.

Regards
Hitesh Garg
+91-[protected]

I applied for a Airtel IPTV connection with Broadband - Tariff Plan 1199 vide CEF No. 2784654 on 25/7/11 and paid Rs. 1,750/- through D.N. Autoland (Direct Sales Associates - Bharti Airtel Ltd.) on 25/7/11 and was assured that the connection will be installed by 29/7/11.

I lodged a complaint with Airtel on their phone No.[protected]. My first complaint No. 1611494 of 1/8/11. On checking the status of my complain on 2/8/11, I was informed that my complain could not be processed for want of any contact number though I had give both my Landline and Mobile number at the time of registering the complain. Therefore I was given a fresh complaint No.[protected] of 2/8/11 and was informed that it will be attended with 48 hrs.

Nothing happened, nobody contacted me or informed me when the connection will be provided till 4th when I received a call from Airtel advising me that the connection will be installed positively by 6th August. As usual, nothing happened once again. On contacting Airtel at about 2:30 pm on 6th to find out the status, after wasting more that 45 minutes talking to their Customer Service Executives viz. Nitin, Danish and Arti, I was told that since their "SYSTEM IS UNDER UP-GRADATION" they are unable to access the system and tell me the reason for the delay or non installation. Even speaking to the Supervisor - Mr. Taji was of no help.

Can any body at Airtel tell me why my connection is not being installed or if at all it will be installed? If so when?

Awaiting reply.

S..T. Ghosh

hi,
i brought a airtel DTH with recorder at Rs.5000 in Jan 2011. from the very begning i m facing froblem with that, dealer told me that, that DTH is HD, but later on i came to know that it ordenary. it use to get hang after every 30 mins. thay are charging me more mony of my packege & gitting half of channels of my packege. i want to return back that DTH, but thay refused. last 15 days i m not getting any channels at that. i suggest people not not to buy AIRTEL DTH.

Narender Singh

customer ID - [protected]

M - [protected]

Dear , i am 2 year old customer of airtel digital last one yera every time harshment me.

last 6 month compalinig regarding my dth is not working kindly resolve , every visit i give hundred rupee of eng. visit .

contact no. [protected] registed with airtel dth also

Dear Manager

I am maintaining airtel Mobile No. [protected] but since 6 months always deducting Rs. 30 every time for KKM services but I never subscribe this service.
Therefore, kindly arrange to unsubscribe this KKM service from my mobile service immediately and oblige me greatly.
Regards.

This complaint already raised by another user :-

I have to work on VPN. And Internet is must for me because i work from home.

I had applied for airtel broadband connection. The representative took the money and promised the connection will be given in 3-4 days. After 3-4 days, when i tried reaching the representative he is not attending the call and when i try contacting the airtel customer care they offer the worst possible service by putting the customers on hold and they give misleading information saying there is some system problem and connection will be given in 2,3,5 days time. everytime i call there is a different information i get.

"AIRTEL HAS THE WORST CUSTOMER SERVICE AND ZERO COMMITMENT TO THE CUSTOMERS, ALSO THE REPRESENTATIVES ARE FRAUDULENT AND TAKE THE MONEY AND DO NOT EVEN RESPOND TO QUERIES AFTER THAT. I AM YET TO GET MY ISSUE RESOLVED"


Vaishakh

dear sir,
for the last 14-15 days one call from the number [protected] comes on my mobile no.[protected] and the caller speaks uncensored and filthy languages which can not be expressed in word. my brother contacted airtel customer care but i was told that customer care suggested him to lodge formal FIR. I want to know as to whether there is no other alternative except lodging complain to police. given the state of police thana in our country and the way they function, i don't think caller can be discouraged by this method. so, i would like to request u that kindly make certain arrangement at an earliest to get me rid of this rogue caller. he speaks so vulgar that any sensible and civilized person could hardly tolerate. hope something would be done by you and action shall be taken.
JS JHA
PATNA

I have faced worst customer care(Airtel) in my life. I got a data card([protected]) in Mumbai.
I am working for a leading software company, i used to travel a lot inside and Outside India.
Last week when i came back from US and I was in Chennai i was trying to use the data card and i dont know the recharge denomination.
I called the customer care Number :[protected] on ( 03/08/20011). No One knows about the recharge denominations and i went to a shop to do a recharge.
recharge was failed and retailer checked with customer care and they told the number was cancelled which i was using 1 day earlier.

Then i was trying to reach Customer care[protected] on ( 03/08/20011) no one responded properly i got the following response
1) This is not data card department.
2) Call 121
3) This is Mumbai Number so you have to call Mumbai Customer care
4) Will transfer this call to Supervisor
5) Call [protected]
6) Mumbai Customer Care : - there is only one tollfree Number which is common for Data Cad :[protected]
7) If they are not able to Answer they have put me on hold for 30 min for 4 times.
8) After some time they have transfered the call to some one and she told me she is supervisor but she is definitely not a supervisor.
9) very Poor communication.
10) we cannot have access to find out the status of Mumbai Number.
11) We dont know the Mumbai Plans we know only Tamil Nadu Plans.
12) We are not responsible for Outside tamilnadu Number.


Relience Customer care is excellent. Learn from them. There is no words to appericiate relience customer care.

My unresolved Queries

1) Is there any Roaming charges for Data Card?
2) What is the denominations?
3) What is the customer care Number where i can get answer to My queries?

Dear sir,
My airtel number is [protected].When i call from my no. [protected] every time after ending call airtel send message of balance and recharge options like "your balance is Rs 100.00 and get Rs 110 on 110 recharge and get Rs 70 on 70 recharge" but the main problem is that airtel donot give full information regarding the recharge of Rs 70 and Rs110.Airtel always have some hidden condition which they never mention in their message after doing call as i mentioned above in 2nd line.
1)After getting message "your balance is Rs 100.00 and get Rs 110 on 110 recharge and get Rs 70 on 70 recharge" i recharged my airtel no. [protected] by Rs110 & i got amount full Rs110 but the hidden condition with this recharge is your call rate will be Rs1.2/minute.Airtel didnot mention this hidden condition in their message which we got every time after call..Before recharge of Rs110 my call rate was 1paisa/second so after recharge of Rs110 my call rate increased to Rs1.2/minutebut i was unaware about it.
2)Today in morning on 08/08/2011 i recharged my airtel number [protected] with Rs70 but i got only Rs0.70 in my main account.The hidden condition with this Rs70 recharge is that i got Rs70 in other dedicated account for 7 days but this was not mentioned in the message which i got after ending call (regarding my balance like "your balance is Rs 100.00 and get Rs 110 on 110 recharge and get Rs 70 on 70 recharge") that on recharge of Rs 70 you will get Rs70 in your dedicated account and you can use it only upto 7 days.Normally no customer is aware about their Dedicated account we know only one main account.


Every time airtel donot inform about their hidden condition.Please help me in getting my amount of recharge of Rs70.
Today on 8/8/2011 i called 2 times in airtel company customer care and i told the executive that please transfer my call to your senior to fill a complaint but they cut my call both times.They are not cooperating with me please help me in getting my balance.

I am pissed off with Airtel's customer service represntative especially in Chennai. I wanted an Airtel internet connection for which I contacted a person named S. Babu from Airtel and paid him Rs. 2700(Rs. 1500 for modem + Rs. 1200 for First month subscription fees). He told me I would get a connection within 4 working days. I contact him after a week and he then says that our subscription form has not been processed. He asks for another week’s time. I call after 1 more week and he now says that their system is undergoing maintenance and that it would take one more week to get the account activated. I thought I would better wait rather than approach another service provider because anyways any other provider would take some 4 - 5 days. I call Babu again after 1 week and this time he really pisses me off. He says that my account has been cancelled and I would get my money back in 10 working days. Despite giving them so many chances of making amends and save face, Airtel eventually proved that it employs people who are nothing but thugs. They rob you of your money, waste your time and frequently come up with stupid excuses. Please believe me, if you have another option go for it. Do not waste your time and money on Airtel internet connection. It is a company which is run by thugs! Now I do not know whether I would get back my money leave alone the internet connection!

Hi There,

I have to work on VPN. And Internet is must for me because i work from home.

I have shifted from sector 61 to sector 52.

So for Shifting process i called Customer Care on 14th of July telling them about my problem to one of your Manager .

They told me that we are closing your connection for shifting & applying for shifting from 15th WITH HIGH PRIORITY.

My connection is closed from 15th and My instrument was shifted to my new address by your employee on 18 or 19th.

But after that just for making connection to line, noone had arrived.

i had called so many times to Customer care, and personally visited your Office in Noida. But only response i am getting now is our shifting process takes 22 days.

I am getting dumb response from AIRTEL Customer Care Service. I called your shifting manager of my area and his way of talking is so rude. I am not Happy at All being with Airtel now just because of behaviour.

Moreover my connections is not working from 23 days now and this is what you people call HIGH PRIORITY. Even your 22 days limit for shifting is also crossed now.

I am really disappointed with your guys.

My humble request to you to help me if possible because i am getting lots of problem without my connection now. And if you cannot help me then request you to please revoke my connection.

Dinesh

[protected]