Airtel Complaints & Reviews

I can't contact customer care complaint helpline number 198. i have complaint lots of time to your customer care executive. but nobody solve this problem. how can i contact share complaint.please give me a solution this is my mobile number [protected], i am already vodafone customer, but still i convert my number vodafone to airtel. iam most precious on airtel customer

Recently I switched to airtel number ([protected]). I had given all the documents at the time of activation of sim. But now my outgoing calls has been stopped. When I talked to customer care he said after submitting your documents it will resume in 4 hrs. Now it has been 7 days when I submit the documents to chandracharya chowk airtel office in Haridwar. but outgoing calls are still not working. I complained about it to [protected]@in.airtel.com customer care and nodal office uttarakhand as well through email but I did not get any response from customer care. I hope this mail will help me to resolve such problem. I am not getting any kind of support from customer care.

NAME AMIT GARG
MOBILE :[protected]
HARIDWAR

Hi,

I have bought a airtel friends sim to call to one of airtel friends no, to which it was always charged with 10 paisa/min.

But now from last one week, i am charged with some what like variable call rate. Always charge differently. I have talked to customer care about the matter, then told me that the company has changed the friends plan without noticing the concerned customer. They said your first call charge you 1.50 Rs/min then 10paisa/min. I request you to provide the plan specifications details if any one of you have and also the Airtel customer care also.

My no is [protected] and Email is [protected]@gmail.com

Thanks.

Hi,
I didthe biggest mistake of my life just 3 weeks ago. tHe mistake was i bought an airtel 3G net setter and dongle sim. MY sim mobile number is [protected].To start with It was supposed to get activated within 24-48 hours. Bugt after having spent so much and so much fight i got it activatedafter 5 days. i was alerady fed up with the customer care service of AIrtel who doesnt even know how to behave to the customer orhow to support their product. In the 3G console which you get in laptop the helpline number given is[protected] But if you call that number they wont support any issue with the 3g service. THEy will just provide you some invalid numbers to call. to add on to the problems it stopped working 3 days back it started saying "it cannot connect to the remote computer hence ports are closed". I called up customer care to understand what the problem was but again no use. the i assumed that it could be because it went out of balance. Then aftergetting advice from the airtel offic ein my employer campus i recharged for 675 and still the problem remained the same. i called up customer care but they said the data has not been added to the account with respect to the amount paid. INfact there was .01 MB data which was left before recharge. I called up CUSTOMER CARE([protected]) 4 tIMES YESTERDAY. tHEY WERE NOT ABLE TO SOLVE THE ISSUE AND NOT ONLY ThAT THRICE THEY ABRUPTLY DISCONNECTED THE CALL AND ONCE THE EXECUTIVE SAID HE IS TRANSFFERING TO THE SENIOR EXECUITVE BUT IT RANG FOR AROUND 10-15 MINUITES BUT NO ONE TO PICKUP AND I DICONNECTED THE CALL SINCE I HAVE BEEN CALLING FROM MY VODAFONE NUMBER AND LOSING MONEY EVERYTIME I CALLED. I EVEN SAID ONE OF THE EXECUTIVE THAT CALS ARE GETTING DISCONNECTED ABRUPTLY(EVENTHOUGH I CALLED FROM AN AREA WHERE I HAD FULL SIGNAL)SO TAKE CARE OF IT.I ASKED HIS EMPLOYEE NMBER BEFORE STARTING THE CONVERSATION BUT HE REFUSED TO GIVE INSTEAD HE SAID HIS NAME WAS HARIPRASAD. AFter having spent so much money my issue is unresolved. i Want my money back as well as i want them to take back their device and give back my money. since the consumer laws in india arenot so strong as in some other countries where i have worked before things like this heppen daily. ateleast i found this forum here andI BELIEVE THIS POST CAN HELP ME GET OUT OF MY ISSUE AND HELP MANY OTHRS WHO PALN TO CHOOSE AIRTEL. i hope i get a reply.

MY contact number is [protected]

Hi,
I purchaged a Airtel DTH DVR in Jan 2011, for Rs. 5000. My customer ID # [protected] & Mobile # [protected]. I paid for HD box, but it is standered one. this box is faulty also hangs, after every 20 mins. Airtel refused me to change the box for HD. Airtel is asking me again to pay Rs.5000 for HD . now i want 2 give it to back, i m fedup with this box. Ilogeded a same comlaint before few days but they didnot care.

narender singh
283, rithala, rohini, delhi - 110085

[protected] this unknown number is calling me and say dirty words please give me information of this number and take action

I have applied for Airtel Broadband & Land Line connection in the 1 Week of August 2011 with required documents and application fees and promissed to get the same within 3 days. Its almost 1 month is over no body from Airtel is truned up. I have raised lot of complains with Airtel Cufstomer Care, Nodal Officer, Applete officer but did not found any satisfactory answer except "Work In Progress". I am keep on calling them and since last week they have started joking with me stating your connection will be provided by very next day, but when you will asked for the same on next day same caste will played agagin. I am very fursted and harrsed. Expecting some help to get out of this issue.

My TBLR No : 258647

I think they have chtted me...here is the chetter names...

Mr Dhanakothi (Sales Person) Contact No: [protected]
Mr ShamSundar (Manager, as per Dhanakoti) Contact No: [protected]
Applete Officer Mahalakshmi ( Communicated via mail)

My number is [protected]. I am an Airtel prepaid customer in bangalore. Its been more than a week now since I submitted the required documents but, I'm still unable to make outgoing calls or send messages though I can receive calls.

I have called customer care several times and have also visited the airtel customer relationship center nearly 4 times now. They all have the same answer. They say that everything is fine and no one has an answer.

My balance shows 176.68 and the sim is valid upto 21/08/2012.

I will have to change carriers if the problem is not rectified soon. I hope Airtel grasps the gravity of my problem. I have been unable to make some important calls due to which I have lost a number of my clients.

broad band connection NOT given even after two months
Hi , I AM DHARMVEER SINGH MOBILE-[protected]
INDRA NAGAR LUCKNOW
I WANT A BROAD BAND CONNECTION I CHOOSE AIRTEL SO I FILL A FORM on airtel's website after filling form on net.
One day Mr SUNEEL VERMA EMPLOYED CODE- LDSL 20002 call me & fill from for Air-tel BROAD BAND & collected Rs.500/- from me on 4/7/2011 for a broad band connection by way of CASH which received by suneel verma on my customer enrollment form number-182618. But, Mr. Verma not received my phone after 10 July 2011 & not give me proper response when i do SMS then not replied after THEN I CALL him the other mobile number he pick my phone and told me some server problem so after 2-3 days your connection will be install. i will agree.On the starting i told to Mr. Suneel Verma i take a data entry work so if not done you told me so i arrange other mode of INTERNET because my data entry work loss per-day at least 300-400 Rs but he say not to worry i promise to u it will be install with in 4-5 days after pass his commitment date i call him but not pick my phone-([protected]) he remember my phone number so not pick my phone i call him other numbers he pick my call by other numbers and again he said its server problem plz wait 2-3 days more i am agree but after pass again 2-3 days connection not be install he send me a SMS (BHAI EVERYTHING IS DONE YOUR CONNECTION WILL BE INSTALLED BY TOMORROW) ON 14-JULY-2011 that sms save my in box but 15-july-2011 will be passed but connection will be not install after that i call him but he not pick my phone i send him sms to give me your senior number so he send me a number [protected] he told me thats name is-Mr. ANNAND so i call him 1st he pick my phone & i told my problem to his executive he said me i call him & that pick my phone all time he take me 2 days for installation of net connection i again agree but pass after 2 days he was same as his executive not pick my phone.so i want to fulfill my loss by THE AIRTEL COMPANY and take action thats employee of AIRTEL.

Hi,
I got a new Airtel connection on 25th Sept' 2010 i.e. last year. My modem has now gone bust - complained at 198 on Saturday 20th Aug' 2011 but the problem is not resolved. Everytime I call up 198 I am told that this will be fixed tomm. but tomm never comes. Since my connection is not even a year old my modem should be replaced by Airtel but it is not happenning. Can someone please help with my current situation?

Thanks,
Amit.

Waiting for refund of BroadBand deposit for 2 MONTHS- case number[protected] application number 253872

We relocated to bangalore after some time abroad and went for airtel as the choice provider for Broadband. The ever eager sales rep Airtel relationship agent - Venkatesh ct no - [protected] came personally collected the cheque and application. The cheque for 799 rs promptly got debited the enxt day. We got sms'es that...

This Complaint to Airtel,


Hi Airtel Team / Mr, Rajesh Dhobal,

as per last telecommunication with you, you committed me for updating my out going call charges as bellow agains 1 Re daily deduction as addition service charge (this offer was also given from your MTN team on telephonic communication) from my Airtel prepaid account [protected].


Local calls:-

Airtel to Airtel @10p/Min
Airtel to others @30p/Min

Std calls:-

Airtel to Airtel @50p/Min
Airtel to others @50p/Min

SMS Tariff:-
local SMS Rs. 1.00/-
STD SMS Rs. 1.50/-

International SMS Rs. 5.00/-



So Airtel Team, pls take initiative and solve it fast, your 10 days time is also complied, pls enable this service as ASAP.



Mail details as below;

From: Mayank Patel
Subject: RE: MOBILE NUMBER PORTABILITY -- [protected] [|BAL|QRC[protected]|]
To: [protected]@airtel.in, "airtel" , "Airtel C S - Head"
Cc: "Telecom Regulatory Authority of India"
Date: Tuesday, 23 August, 2011, 12:45 AM

Hi Mr, Rajesh Dhobal,

as per last telecommunication with you, you committed me for updating my out going call charges as bellow agains 1 Re daily deduction as addition service charge (this offer was also given from your MTN team on telephonic communication) from my Airtel prepaid account [protected].


Local calls:-

Airtel to Airtel @10p/Min
Airtel to others @30p/Min

Std calls:-

Airtel to Airtel @50p/Min
Airtel to others @50p/Min

SMS Tariff:-
local SMS Rs. 1.00/-
STD SMS Rs. 1.50/-

International SMS Rs. 5.00/-



So pls do it fast, your 10 days time is also complied, pls enable this service as ASAP.



Regards,

Mayank Patel

Call:[protected], E-Mail: [protected]@yahoo.com
Have a greatest [protected]@




--- On Sun, 21/8/11, Mayank Patel wrote:

From: Mayank Patel
Subject: RE: MOBILE NUMBER PORTABILITY -- [protected] [|BAL|QRC[protected]|]
To: [protected]@airtel.in
Date: Sunday, 21 August, 2011, 11:24 AM


till not revived the benefit pls do as fast






Regards,

Mayank Patel

Call:[protected], E-Mail: [protected]@yahoo.com
Have a greatest [protected]@




--- On Mon, 8/8/11, [protected]@airtel.in wrote:


From: [protected]@airtel.in
Subject: RE: MOBILE NUMBER PORTABILITY -- [protected] [|BAL|QRC[protected]|]
To: [protected]@yahoo.com
Date: Monday, 8 August, 2011, 12:58 AM

Dear Mr. Patel,



Warm greetings from all o[censored]s at airtel.



This is in reference to the email received on the on the 02/08/2011, regarding retention benefits not received for your airtel prepaid mobile number [protected].



We regret for the delay in response and for the inconvenience caused.



As per your telephonic conversation with the undersigned, we would like to inform you that as per your request we have rechecked our records and found that you have already availed the retention benefits as given below and this offer was available till 15 July 2011. Hence we regret the infeasibility to provide the same benefits now.





Local calls:-



Airtel to Airtel @10p/Min

Airtel to others @30p/Min



Std calls:-



Airtel to Airtel @50p/Min

Airtel to others @50p/Min



SMS Tariff:-



local SMS Rs. 1.00/-

STD SMS Rs. 1.50/-

International SMS Rs. 5.00/-





It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.



We hope that we have been able to fulfill your request suitably.



Please feel free to speak to our call center executive on 121 regarding any issue/concern. You can also email us at [protected]@in.airtel.com.



You can get in touch with the Nodal Officer with your earlier request or complaint number if it is still unresolved. You may send an email at Nodalofficer.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.



If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in. Or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.



Warm Regards
$USERNAME$
Appellate Office
Bharti Airtel Limited
Rajesh Dhobal

[protected]Original Message[protected]
From: [protected]@airtel.in
To: [protected]@yahoo.com
Sent: 08/08/2011 13:18:39
Subject: Re: MOBILE NUMBER PORTABILITY -- [protected] [|BAL|Qrc[protected]|]

Dear Mr. Patel,





Warm greetings from all o[censored]s at airtel.





This is in reference to the email received on the on the 02/08/2011, regarding retention benefits not received for your airtel prepaid mobile number [protected].





We regret for the delay in response and for the inconvenience caused.





As per your telephonic conversation with the undersigned, we would like to inform you that as per your request we have rechecked our records and found that you have already availed the retention benefits as given below and this offer was available till 15 July 2011. Hence we regret the infeasibility to provide the same benefits now.








Local calls:-





Airtel to Airtel @10p/Min


Airtel to others @30p/Min





Std calls:-





Airtel to Airtel @50p/Min


Airtel to others @50p/Min





SMS Tariff:-





local SMS Rs. 1.00/-


STD SMS Rs. 1.50/-


International SMS Rs. 5.00/-








It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.





We hope that we have been able to fulfill your request suitably.





Please feel free to speak to our call centre executive on 121 regarding any issue/concern. You can also email us at [protected]@in.airtel.com.





You can get in touch with the Nodal Officer with your earlier request or complaint number if it's still unresolved. You may send an email at Nodalofficer.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.





If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in. Or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.


Warm Regards
Rajesh Dhobal
Appellate Office
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
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and more.............

sir,

please treat this as priority.

i would like to know all the incoming numbers and outgoing numbers from june 1st 2011 to Aug 24th.My number is [protected]

i lost my sim last week of may. I kept that sim in my wallet. some body has stollen my wallet in my building. yesterday i have taken new sim with same number from aittel office. when i lost sim there was 80/- in my account. but yesterday only 6/- is there. Definetly some one has used my sim to make calls.
sir please provide me dialed numbers from my sim.



sir , please find me the necessary details and send that to my mail address

[protected]@gmail.com

sir please do the needful.
prasad.

Hi,

This is Venkatesh from Bangalore. Am Airtel Broadband (No. : [protected]) Customer for more than 2 years.
Two Months back I've registered (Applicatio no. : 263270) for IPTV and paid 1750 to Aitel Agent 'Muni'.
He Promised that July 18th the IPTV devices will be delivered. It was delivered even August 1 week and when check with Muni, he replied have to check and Blah, Blah [Unfortunately He...

This is the 10th time i am writing for the same issues!!!

I have told the in airtel not to activate any useless services on my phone unless i request you to do it.

My phone numbers are [protected], [protected], [protected].

I am again telling the dumb and deaf in airtel - cancel all services that i have not requested for and refund any amount that has been ruthlessly deducted from me by cheating me. I keep getting messages from ad - 54321 that i have been renewed for various services. I do not wont your [censored]ing mms at rs. 2 nor do i want your cricket or radio or caller tones or any [censored]ing non sense.

You better well cancel all these and credit the amounts that have been deducted from me.

And stop this nonsense you [censored]ing airtel !!!

Who are the marketing in airtel. Who do they think they are? I am not taking any money which those earn? Then why the [censored] do they have to take my money without my permission. I am warning you, this will get really bad. We have a group formed in our city which is slowly growing and if this nonsense continues, we really make u pay the price for this.

Hello all,
Im using HD DTH set top box, customer id: [protected]
I'm writing this review after a full 26 days of customer negligence and total frustration towards airtel DTH customer service.
I'm with airtel since the last 1 year and I was really fortunate enough not to call customer care till July 26th.
From that week itself, I was getting some problem, audio was cut over my hdmi cable. Many times called up customer care and finally on 22nd of August, one guy came in the night (may be to show us the sense o[censored]rgency airtel is having towards its customers) with new STB and replaced the old one.
I felt I won finally after the long war of some 25 days, but the real problems were about to start.
I was getting "Error code 14" after that and I was told, they will soon activate the new STB withing "few hours" as per the "great, customer oriented" airtel so called executives.

1 day passed just like that, nothing happened with "Error code 14". I got a call the next day from a person called Ravi (contact no: [protected]). He introduced himself as the "customer care manager" and he asked me to pay Rs. 750 to get the services to resume.

I had recharged for the South ultra package for entire 1 year and I had sufficient account balance also that time. I told him the same, then his reply was that was the charge for new STB. STB has 1 full year warranty, and it was expiring on Aug 1st 2011 only.
I had raised the issue with STB on July last week itself, and according to this Ravi, my first complaint reached them only on Aug 14. I had a big time fight with him and he threatened me unless I pay the money he wont activate the service !!!!!!

That time I had 160 days remaining days of recharge days and 607 Rs in my account. I had no other choice, my money is with Airtel, so I admitted finally to pay un necessarily. He sent a person to collect money AT THAT NIGHT itself and Ravi was giving orders to that guy unless I pay the money, you should not activate and all in front of me. I thought of throwing the STB on his face literally.

Service again got reactivated on new STB, till next day noon. This time I was getting "Error code 6" saying I had not enough balance !!!!! really surprised again I had to call customer care. same answer - "definitely sir, it will get closed withing 1 hr". Hours and days passed, nothing happened. Fed up really with Airtel. Really.

Now the basic service is denied to me even with all my money just went to airtel. Frustrated after 2 days again called customer care and asked to connect to senior manager for them (If at all any body is there for name sake atleast) Got another junk and good for nothing fellow named VAIBHAV, (airtel DTH customer care escalation manager ), talked with him 1 hour, promised as usual within 1 hr, and I told him if it is not happening this time, I need my money back and to disconnect my connection. He promised till next day 11 am, I was sure that nothing is going to happen.

Again called customer care at 3:30 pm today, got another manager named "AMAR". Asked him to cut my connection and he was refusing with silly reasons AND I GOT A SURPRISING NEWS, MY VIEW CARD NEEDS TO BE REPAIRED!!!! HAIL AIRTEL...AGAIN ONE MORE PROMISE - SERVICE WILL COME AS SOON AS POSSIBLE WITHING 4 HRS...now that day is also over...
Now I dont care whatever happens to the connection.

I AM NOT GOING TO CONTACT CUSTOMER CARE AGAIN. LET MY MONEY GO, LET AIRTEL SUCK PEOPLE I WILL GO FOR ANY LOCAL CABLE SERVICE. I VALUE PEACE OF MIND MORE THAN MONEY.

It is sad that I have had to write this but right now I am prepared to write to Mr. Sunil Mittal too...

My woes started 7 days after my airtel landline/broadband connection was installed. I must admit that those 7 days were good and the broadband speeds also were excellent.

Ever since then its been 25days, 3 complaints, one technical visit, my bvroad band connection and my land line outgoing just refuses to work. I am without broadband for the last 25days and not sure how long more…I would have lost serious work hours as we are expected to respond to work queries after work as well. It was unfortunate to have to deal with this level of indifference of the Airtel Broadband system.

The call center first take about 5full minutes to get connected, then to find my info it takes another 5, overall its 10 minutes of holding listening to the painful music and then the line gets disconnected.

The situation is not only dissatisfying but has resulted in an irreparable damage. As a customer and a shareholder in the company the transaction has left us dissatisfied and angry.

SO angry that I had to shout at the poor CSO on the phone. Still after numerous escalations and complaints I have no resolution.

I am really sad that I have wasted hours just trying to get my broadband connection up.

All this after my first bill amount has got credited to them. Not I am light by my first broadband fee, with no connection working all this for just a broadband.

I really feel my earlier broadband Reliance was far more responsive and I curse myself for this silly change.


Although I am writing this - I am sure there will be no reply from Airtel to this complaint…

very very unhappy, Airtel Broadband Landline customer

Vaibhav Dalal

I bought a Nokia N8 phone on 28th june. on the cover there is the offer
“Enjoy the power of Nokia N8 with Airtel
Free mobile internet from Airtel for 6 months
Just insert the Airtel SIM to activate the offer”
I inserted my SIM and started using the Internet. ( offer valid to Airtel
costumer for 6 months from the date of activation )

However i got the 2gb data free for 1 month…
But the next month there was no such free data.

When we try to contact on 198 or 121 customer care is talking for 1 minute
only after then the call is disconnect and then no receiving of call from
customer care..
This is ridiculous! Airtel a big name is doing such a fake..

Sir,
I Recharged my account number [protected] with Rs500 on 23/08/11.
Still pop up message of 'balance low recharge with Rs 310 & get 15 bonus' has not been stop by Airtel.
I talked Airtel customer care executive twice about this problem, & also requested to give complaint ID. but inspite of that niether problem solved nor he gaved me complaint ID.
This problem is hetic as it disturbs view very frequently n stays for 6 secs. One cant escape from that pop up.
So, pl the needful n acknowledge me complaint number.

Thanks & Regards
Amit Kutwal
[protected]

Airtel has billed me data usage of 75.3 MB of data usage which is not possible as it is not possible to download 75.3MB data on my mobile phone. So I asked them to provide the list of sites visited and data downloaded and they said that they cant provide this infomation. As a customer I have all rights to know if they have billed me for a usage I need to know which site or doenloads have they claimed. My company would not pay the bill to me as teh usage is very abnormaaly high. So I would request you to please help me get this information so that I can provide the same to my company.
I have raised two complaints and Airtel has not reverted yeat on it. Complaint no. is 39219405. Many thanks and look forward to hear from you. The open teh bill please type nju3