Airtel Complaints & Reviews

Dear sir,

My customer ID is [protected].

I had a sad story and it cost me a mental torture with the service of Airtel DTH. Any Airtel employee who checks this customer-ID and the list of complaints/grievances filed by me will definitely feel low for working for that company and will resign immediately.

I don't know whether I get justice here or not but, I totally give up my hopes to get any justice from them. I am only doing this to make sure that any soul in this country will never ever do the mistake I did. The long wait to hear the sad story is below mentioned in points:

1. My account info is not known to me from the setup box. Only on call you get to know your balance. I called the DTH operator and they informed me that this feature is not enabled in your connection.
2. Subscribing a new channel will take by only on a call and that too a lengthy phone conversation. SMS system never worked for me.

3. Signal problem: Once there was a problem in getting signal. Called them. Reached the next day and they solved the problem by changing the satellite. They said that Airtel shifted to new satellite. Problem with this new satellite is, if it rains, I won’t get any signal.

4. Here comes the hard to digest part. My setup box is not starting sometimes. Sometimes it behaves that it never had a problem. Raised a complaint. They turned up and found out that it is a HD box. Said that we need to replace the setup box and they don’t have a HD box right now.
Daily he calls me and ask “Sir. What is the problem?”.
I explain the problem to him.
Ok sir our consultant will come. He never turns up. Two weeks gone. Spoiled one of my weekend too. Irritated with this I raised a request again.
Again they started calling “Sir. What is the problem?”. I shouted at him that why do you ask the same question again.

My irritation levels got increased to an extent that I cannot bare it anymore. Said them give me a call when the setup box is ready. So that now the calls are not coming. Two weeks passed and I no response from them. Raised a complaint again. They called me back and said there are no HD boxes available right now. Please wait for two days.

Finally after a month of phone calls they came and replaced a setup box. The service group asked me for compensation for replacing a setup box which I bought only 6 months back. I said I won't give you in cash. You only collect it from my account. My account had Rs 800/- at that time.

The next day the setup box is showing some blue screen. Again I tried to raise a complaint. The customer care keeps me on indefinite loop to wait and they don't attend me even after 5minutes. I made more than 15 calls like this and it is humiliating. Finally I decided to raise for disconnection and at least get my money back which is in the account. They told me that they will correct all the problems and give me extra 15 days viewing time. That never happened. I again raised for disconnection and they tried to convince me again and I didn’t. Then they told me to send a mail to [protected]@airtel.in to request for disconnection. I did that.

I didn’t get any acknowledgement. My account is never de-activated. And I lost the entire money in my customer account. More over the mental torture. Now after 4 months the entire 800rs is used as my subscription and I am getting message and automated phone calls to recharge my account. Please help me.

Regards,
Suman

Wrote email to Ombudsman but unable to sent the email address isnt working viz. [protected]@airtel.in and [protected]@bharti.in. I am wondering weather it even exists or not.

The Ombudsman DATE: 12th Sep’2011
Bharti Airtel Limited
Unitech World Cyber Park
Tower-A, 4th Floor, Sector-39
Gurgaon-122001, Haryana
India.

Subject : Poorest Customer Service Airtel Fixed line DSL.

I, Rohit Saini, have been a pleased customer with Airtel Mobility, DTH and Broadband for past 10 years. My account details with Airtel Service are as follows:

Fixed Line No. –[protected]

Account No.[protected]

Airtel Mobile No. – [protected]

Airtel DTH - [protected]

I am writing this letter following a spate o[censored]npleasant incidents which can be described as at best poor customer service possibly in the Telecom sector and thus, resulting in my disillusionment in Airtel customer service.

The Airtel Internet service helpdesk should rather change its name to Airtel Service Trouble-desk. For the past five days now I have been troubled by the internet services provided by Airtel. And to make me more aggravated there is no Manager present in Customer Care Centre who can be approached to get this issue resolved. What disturbs more is that the psychological abuse I have been facing in the past 5-6 days is caused by service provided by India’s one of the so called TELECOM MAJOR ‘AIRTEL”. Probably “Shame” is the right word for the Customer Service I have received from Airtel HELPDESK. Few are the details below which describes my agony:

· Called up “24 X 7 Airtel helpdesk” three days in row but was unable to lodge a complaint as the service representative would end up disconnecting the call.

· Estimated time to correct the issue is revised a number of times because no service engineer could visit in three days. At first the time to repair was “01:30 PM” Saturday which was changed to “08:00 PM” Saturday. Again the Help-desk supervisor promised and changed the time to “04:00 PM Sunday”. But I pity the poor and false commitments made by Airtel supervisors as nobody showed up in two odd days. And nothing has been done as of now but a few fake commitments more. The time revised to “4:30 PM” Monday.

· A number of times the Customer Service Representatives, who, failed to deal with a little aggravated difficult customers disconnected my call and hung upon me by saying they are helpless because of lack of authority to send the engineers.

· One of the engineers named “Gagan” finally called up but never wanted to visit the place and forwarded the complaint to the phone department. I am glad that the Gagan was so courteous that his literal words were “AAP CHAR DIN SE PARESHAAN HAIN TOH MAIN KYA KARUN”. I would consider this as one of the best example of exemplary poor customer service at its best.

· The ordeal did not end here and I called the Helpdesk again but the agent refused to transfer the call to supervisor and said they are not allowed to. The irony is that the poor agent did not know that in the past three days I have got to the Call procedures of Airtel customer service better than any of the agents in Airtel Helpdesk.

· Rude behavior of Agents is what I am least Bothered as that should be the concern of Service Provider but not the consumer. Probably there was no Manager to check out the agents’ behavior as there were multiple agents who disconnected my calls and behaved rudely.

· Incorrect data logging. Somebody made a log that “Engineer visited and rectified the issue” whereas, nobody visited.

Being one of the Telecom Major in India Airtel shouldn’t be least bothered about the customer service. It is unacceptable to be treated in this manner and this is not a first -time experience. I will probably have to take the complete business to elsewhere and the case to consumer court. But being in business with Airtel for so long I am making this last attemt so please respond with how you have handled this issue and if I can be sure this will never happen to me again.

I AM A CUSTOMER OF AIRTEL AND HAVE OPTED FOR A "IMPATIENCE Rs. 1799/- DSL COMBO @4MBPS LIMITED PLAN". IT IS A 4MBPS CONNECTION WHEREIN I PAY A FIXED RENTAL OF RS.1799/- PLUS TAXES FOR MY USAGE. MY ACCOUNT # IS: 15767212

I HAVE BEEN REPEATEDLY COMPLAINING TO AIRTEL OFFICIALS REGARDING THE SLOW SPEED OF THE INTERNET CONNECTION THEY HAVE PROVIDED ME. THE SPEED GOES TO A MAXIMUM OF 256KBPS.

THE PERSONS ATTENDING THE COMPLAINT IN MY OFFICE HAVE INFORMED ME THTA THE SAID PROBLEM IS BEING FACED BY OTHER CUSTOMERS IN OUR VICINITY AND THAT THE PROBLEM IS FROM THE BACK END FROM WHERE THE CONNECTION IS GIVEN.

THE AIRTEL OFFICIALS KNOW THAT THEY ARE NOT GIVING ME A 4MBPS CONNECTION AND ARE CHARGING ME FOR A SLOWER CONNECTION THE RATES OF 4MBPS. MOREOVER BY VIRTUE OF THE SLOWER SPEED I AM EXCEEDING MY LIMIT THERY BEING PENALISED FOR THE SAME THRU HIGHER CHARGES/BILLING.

THIS IS A "WILFUL MIS-REPRESENTATION OF FACTS WITH INTENT TO COMMIT FRAUD" FOR WHICH THE SAID COMPANY SHOULD BE PENALISED AND ALL MY BILLINGS BE REFUNDED.

Dear users, I run a internet company and currently facing horrific experience with professionalism shown by Airtal's Nodal officers and the engineering team of Alcatel Lucent (Outsourced agency for Airtel Broadband after sales service). My complaint is now 3 weeks old and still I don't see any hope. I have been running after Airtel broadband team for past 3 weeks to please replace my current WIFI router as it is giving problems. If you look at my case history, so many times engineers showed up with faulty replacement WIFI router (age old pathetic looking router), one of the router got burnt in front of me while he was plugging it in, other ones never even worked. I told Nodal officers to please ensure that the replacement router should be WIFI 450TC1, but I guess Nodal officers hardly paid any attention to it.

Due to all this carelessness of your management my business has suffered the most. I am running internet company and my internet is not working form past 3 weeks and on top of it I have been sent a Broadband Bill to be paid for the month. All I am asking for is please replace my current WIFI 450TC1 with working WIFI 450TC1 router. Thats it!!

I already have had horrendous time, I request you to please look into the same. Unlike previous occasions I am really hopeful that this time my voice will be heard.

deducting money without information
Dear Sir/madam

I have alreay so many times talk with coustmer care about this unwanted blog poojag which is charging 10 rs for 10 days which i hv never registered ,on phone they are giving some complaint id n thats all,and no action onwards. This is really disturbing, ireespensible behaviour by company like Airtel. This is happening for last 4 months in my cell everyweek,
pls look into the concern.

yours faithfully
Rupali
[protected]

Hello,

I have registered the complaint of not being able to access itemized bills online for the month of May - June 2011. First time I raised the complaint, one airtel associate called me to say the problem would be rectified by Aug 10th and they will send me the itemized bill free of cost to my home address. However, neither have I received the paper itemized bill not have they corrected the online problem.

There have been repeated follow ups. Even after that no action.

This is very frustrating because airtel does a lot of negligence in making itemized bills available online. I have registered mulitiple complaints this year to get my itemized bill.

Hope someone will look into this.

Ruma

Team,

I have got new number from a better company than yours whose customer care department knows what to answer and what come under TRAI policy and whose network coverage is better than your company. I would like to put this number for disconnection request. My number is [protected]. I have complainted lot of time regarding my current billed amount but noone listen to it specially airtel presence and 121 airtel... you are of no use till now I haven't recieved call from any senior officials. If you want to see check my records. Thank you.

I bought 2 Sony LCD / LED TV and got 2 Airtel Connection with that with the HD in discounted price. My Customer ID is [protected]. They tried to install the Airtel for last 10 days without much of success. When I called the Airtel person Gopal ( [protected] , [protected] ) , he told me that he cannot help
me and told me to change the service provider and drop the phone .
Today I got a call from Airtel ( [protected]) and told me that I need to pay Rs 1000 to activate the line for the second one . I told them it is not logical because I got 2 connections and cleared necessary fees for that so why do I need to pay for one connection and need not to pay for the second . I told him it is not logical . He replied me back very rudely that I know it is not logical but you need to pay Rs 1000 , otherwise cancel the connection .
I told them I already paid Rs 1500 for each HD box , please return me the amount and then I will give the HD box . He said I need to talk to the shop from where I got it . I also gave the number but he said he can not help . I am frustrated and upset with the service of Airtel Digital TV.
I work in TCS and many of our friend also is facing the same issue with Airtel Digital TV customer service. Please help me to get justice in this case . MY number is [protected] and my Email id is soumya.[protected]@tcs.com

1. My Airtel prepaid mobile number is [protected]. I bought this SIM card in the last week of Jul 2011. Within first week of Aug 2011 I received a call from Airtel for the purpose of verification of the number to which I complied & gave out details as asked.

2. On 12 Sep 2011 at about 6 O'clock pm I tried to make an urgent call which got diverted to the call center again for verification. The correctness of the information I provided notwithstanding I want to PROTEST the methodology that has been adopted by the company.

(a) There has been no call from the company saying that the information given by me in the first verification call earlier was incorrect.

(b) When I needed to make an urgent call my call was transferred to the call center for verification & the number has been blocked since then.

3. There was about Rs 630/- talktime balance in the above mentioned number. I am NOT hoping for any refund of the amount & I am NOT hoping that my SIM gets activated. I already have shifted to other service provider. I am a government servant & am not very rich. Despite that if I was ready to forgo the above loss, it should indicate the kind of anguish & irritation Bharati Airtel has caused me.

My airtel degital tv is not working since last 3 days. I also complaint to customer care,but there is no responce from customer care department. Engineer also not pick up the call.... Please refund my 3 days amount and also I want to give you back your airtel degital tv and refund my all amount.. I am really desatisfied with your service.I will purchase videocone degital tv,if you not solve my complaint in priority basic..

Please Solve my problem as fast as possible....


Thanking You
Kaushal Goradiya

Dear Consumer Court,

We got our set top box changed because it was showing some problem on 2nd September 2011. I was told that activation will take 48hrs but till today(12 days) the activation is still pending. Everyday the customer care raises a new complaint and sends me a sms saying that the problem has been solved without anyone actually doing anything.

Yesterday I spoke to Mr Sunder at [protected] who again asuured me that someone from your company would come and install the new and correct set top box today by 11AM but again nobody turned up. Mr Sunder doesnt even have the courtsey to pick up our calls despite our numereous calls.
I get a sms from him saying he is on his week's off today. This is the kind of service we get from Airtel despite 12 days follow up. Airtel is highly unprofessional and pathetic at its services. We are tired of this unending follow up and are now thinking of going to the consumer court. Their website assures that every complaint will be taken up and solved withing 24 hrs or at the most 48 yrs. Its been some 12 days that my complaint has fallen on deaf ears. Not one but all the employess follow the same pathetic code of conduct where they dont give any respect to the customer and never keep thier words.

Hopefully something will be done now.

Regards
Nidhi Khandelwal
[protected]

MY LANDLINE NO. IS[protected].
FROM LAST 04 MONTHS, WE ARE CONTIONOUSLY COMPLAINING THAT WE WANT HARD COPY OF BILL NOT THE SOFT COPY.

BUT THEY CONTIONOUSLY SEND IT TO SOME FAKE ID WHICH IS NOT GIVEN BY US.


DO UPDATE IT ASAP THAT WE WANT ONLY HARD COPY.


THANKS
S P SINGH

Respected sir
IAM A.MADHUKAR REDDY MY MOBILE NO [protected] THIS CONNECTION TAKEN BY BEGUMPET AIRTEL OFFICE ON 2006 STILL I CONTINUED THAT NO I WILL PAY EVERY MONTH BILL REGULARLY. BUT IN THE TIME OF 2.3 MONTHS I HAVE SOME PERSONAL PROBLEMS.SO IAM NOT ABLE TO PAYING MOBILE BILL IN DUE DATE THIS BEGAM PET OFFICE SOME THESE NOS [protected].[protected].BRANCH STAFF WHO WILL HER NAME KAVITHA AND PRAMITHA AND THAY ARE TAKEN MY ITEMISED BILL DOING CALLS ALL OF MY REALTIVES AND ASK UGLY WORDS WHERE IS THE MADHU HE IS VERY WESTFELOW AND FALTH MAN HE THINK AIRTEL HIS FATHER PROPARTY THESE GIRLYS TALKING VERY CRUELY DAILY 20 TO 30 CALS AND. CAL TO MY WIFE TALK TO UGLY. SO PLEASE TAKE THE AUCTION. THAT OFFICE AND STAFF OFTER THAT I WILL PAY BILL. I BELIVING IN THIS SERVICE SINCE 5 YEARS. BUT TODAY ON WARDS AIRTEL IS THE WORRST SERVICE IN ALL PRODUCTS. SO DONT NEVER USE AIRTEL SERVICES cont no [protected],[protected]

I have made numerous requests for over two months for allowing me centrix facility on my landline number[protected] and for helping me to make registration on their website. I have sent emails also to nodal officer. Although nothing has been done till date, I received an email from nodal officer that both my issues have been resolved to my satisfaction. When I pointed out about this fact, nodal officer has chosen not to answer my email.
Satish Pahlajani
[protected]
[protected]

my airtel no. o[protected] has been activated with a package of CNNIBN ( http://t.co/m EX7 w1z-) without my acknowledgement.they r deducting everyday Rs. 1 . kindly deactivate this package as i m in nigeria now.. my balance will become nill this way. i m really annoyed with Airtel for activating such packages without customers knowledge
awaiting for a favourable response
mrs. manjula baijal
[protected] dial from India )

Respected Sir/Mam

I want to bring some irresponsible activity of a Mobile Service Provider of India (AIRTEL).I had taken two airtel lifetime prepaid conncetion two months ago from one of Mobile Store Shop of our city.The no's are as follows [protected] and [protected]. I had submitted the required documents as address proof for the same at Airtel Relationship center and fill up the new connection application form properly.

But without any further notification airtel has stoped the service of these connection. I called up airtel customer care and the executive told me to visit the Relationship Center and submit the document again.

But after visiting the Airtel Relationship Center the Airtel relationship executive said for not receiving the address verification call from airtel customer care the connection has been closed by airtel and those no's would not be work any more and the balance would not be refunded.

I just want to complain about the Airtel service provider if they have address verification procedure it must be by visiting the connection owner address manually or if they called up for verification then the call should be made within certain predefined period so that customer can understand the importance of all incoming calls during that time and would not ignore the call.

I request the consumer forum to please look into the matter and if possible make my connections usable and refund my balance amount by taking proper action.


Thanks & Regards
Kuntal Mondal
Contact-[protected]

I got missed call from the number [protected] on dt. 12.09.2011 at 11.47am. when i called back o that no. was not connecting. please look into this matter.

Dear Sir,

My name is Krunal Thakkar My Airtel Digital Tv Customer Id No.[protected]

last one month i have facing no signal problem i have told 10 to 15 times to customer

care for my complain after 10 comlain they send engineer and take 100 rs for visit

charge but problem still pending, then after 5 call they send other engineer and he told

me that for dish location shifting and take 200 rs. visit charge but problem still pending.

after that i have call to customer care and they told me that engineer will come but

he will take visit chrge, i have already paid them 300 rs. for same problem and problem stiil pending, and they want more rs. what can i do ?

I am a RD of Airtel prepaid mobile.My RD no is [protected].Our TSM(Sushant Kumar Vivek,mob-[protected]) have forced me to provide new sim without document (false document).I do not agree,then he forced me & said "I cut your RD & provide another person"

Please suggest me what can I do against our TSM.

Dear Sir/Madam,

My Name is Vaneet Sharma I am staying at maliviya nagar new delhi. I am using a airtel no. [protected]. begin a user I made a complain to Airtel in 2008 for Drop Call not get proper Network. after this compliant till date I have made around more then 150 complain but still the problem are same.

Every month I check the status of Complain but they only Give me False commitment from last 3 year till date they did not do any thing about the complain which iI have made in 2009, 2010,2011.

I requested you pls there is any low which can solve my problem. but Begin a good paymaster, Good Person and being a User of this Company what is the value of a customer.


Vaneet Sharma