Airtel Complaints & Reviews

This Complaint to Airtel,


Hi Airtel Team / Mr, Rajesh Dhobal,

as per last telecommunication with you, you committed me for updating my out going call charges as bellow agains 1 Re daily deduction as addition service charge (this offer was also given from your MTN team on telephonic communication) from my Airtel prepaid account [protected].


Local calls:-

Airtel to Airtel @10p/Min
Airtel to others @30p/Min

Std calls:-

Airtel to Airtel @50p/Min
Airtel to others @50p/Min

SMS Tariff:-
local SMS Rs. 1.00/-
STD SMS Rs. 1.50/-

International SMS Rs. 5.00/-



So Airtel Team, pls take initiative and solve it fast, your 10 days time is also complied, pls enable this service as ASAP.



Mail details as below;

From: Mayank Patel
Subject: RE: MOBILE NUMBER PORTABILITY -- [protected] [|BAL|QRC[protected]|]
To: [protected]@airtel.in, "airtel" , "Airtel C S - Head"
Cc: "Telecom Regulatory Authority of India"
Date: Tuesday, 23 August, 2011, 12:45 AM

Hi Mr, Rajesh Dhobal,

as per last telecommunication with you, you committed me for updating my out going call charges as bellow agains 1 Re daily deduction as addition service charge (this offer was also given from your MTN team on telephonic communication) from my Airtel prepaid account [protected].


Local calls:-

Airtel to Airtel @10p/Min
Airtel to others @30p/Min

Std calls:-

Airtel to Airtel @50p/Min
Airtel to others @50p/Min

SMS Tariff:-
local SMS Rs. 1.00/-
STD SMS Rs. 1.50/-

International SMS Rs. 5.00/-



So pls do it fast, your 10 days time is also complied, pls enable this service as ASAP.



Regards,

Mayank Patel

Call:[protected], E-Mail: [protected]@yahoo.com
Have a greatest [protected]@




--- On Sun, 21/8/11, Mayank Patel wrote:

From: Mayank Patel
Subject: RE: MOBILE NUMBER PORTABILITY -- [protected] [|BAL|QRC[protected]|]
To: [protected]@airtel.in
Date: Sunday, 21 August, 2011, 11:24 AM


till not revived the benefit pls do as fast






Regards,

Mayank Patel

Call:[protected], E-Mail: [protected]@yahoo.com
Have a greatest [protected]@




--- On Mon, 8/8/11, [protected]@airtel.in wrote:


From: [protected]@airtel.in
Subject: RE: MOBILE NUMBER PORTABILITY -- [protected] [|BAL|QRC[protected]|]
To: [protected]@yahoo.com
Date: Monday, 8 August, 2011, 12:58 AM

Dear Mr. Patel,



Warm greetings from all o[censored]s at airtel.



This is in reference to the email received on the on the 02/08/2011, regarding retention benefits not received for your airtel prepaid mobile number [protected].



We regret for the delay in response and for the inconvenience caused.



As per your telephonic conversation with the undersigned, we would like to inform you that as per your request we have rechecked our records and found that you have already availed the retention benefits as given below and this offer was available till 15 July 2011. Hence we regret the infeasibility to provide the same benefits now.





Local calls:-



Airtel to Airtel @10p/Min

Airtel to others @30p/Min



Std calls:-



Airtel to Airtel @50p/Min

Airtel to others @50p/Min



SMS Tariff:-



local SMS Rs. 1.00/-

STD SMS Rs. 1.50/-

International SMS Rs. 5.00/-





It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.



We hope that we have been able to fulfill your request suitably.



Please feel free to speak to our call center executive on 121 regarding any issue/concern. You can also email us at [protected]@in.airtel.com.



You can get in touch with the Nodal Officer with your earlier request or complaint number if it is still unresolved. You may send an email at Nodalofficer.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.



If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in. Or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.



Warm Regards
$USERNAME$
Appellate Office
Bharti Airtel Limited
Rajesh Dhobal

[protected]Original Message[protected]
From: [protected]@airtel.in
To: [protected]@yahoo.com
Sent: 08/08/2011 13:18:39
Subject: Re: MOBILE NUMBER PORTABILITY -- [protected] [|BAL|Qrc[protected]|]

Dear Mr. Patel,





Warm greetings from all o[censored]s at airtel.





This is in reference to the email received on the on the 02/08/2011, regarding retention benefits not received for your airtel prepaid mobile number [protected].





We regret for the delay in response and for the inconvenience caused.





As per your telephonic conversation with the undersigned, we would like to inform you that as per your request we have rechecked our records and found that you have already availed the retention benefits as given below and this offer was available till 15 July 2011. Hence we regret the infeasibility to provide the same benefits now.








Local calls:-





Airtel to Airtel @10p/Min


Airtel to others @30p/Min





Std calls:-





Airtel to Airtel @50p/Min


Airtel to others @50p/Min





SMS Tariff:-





local SMS Rs. 1.00/-


STD SMS Rs. 1.50/-


International SMS Rs. 5.00/-








It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.





We hope that we have been able to fulfill your request suitably.





Please feel free to speak to our call centre executive on 121 regarding any issue/concern. You can also email us at [protected]@in.airtel.com.





You can get in touch with the Nodal Officer with your earlier request or complaint number if it's still unresolved. You may send an email at Nodalofficer.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.





If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in. Or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.


Warm Regards
Rajesh Dhobal
Appellate Office
Bharti Airtel Limited

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and more.............

sir,

please treat this as priority.

i would like to know all the incoming numbers and outgoing numbers from june 1st 2011 to Aug 24th.My number is [protected]

i lost my sim last week of may. I kept that sim in my wallet. some body has stollen my wallet in my building. yesterday i have taken new sim with same number from aittel office. when i lost sim there was 80/- in my account. but yesterday only 6/- is there. Definetly some one has used my sim to make calls.
sir please provide me dialed numbers from my sim.



sir , please find me the necessary details and send that to my mail address

[protected]@gmail.com

sir please do the needful.
prasad.

Hi,

This is Venkatesh from Bangalore. Am Airtel Broadband (No. : [protected]) Customer for more than 2 years.
Two Months back I've registered (Applicatio no. : 263270) for IPTV and paid 1750 to Aitel Agent 'Muni'.
He Promised that July 18th the IPTV devices will be delivered. It was delivered even August 1 week and when check with Muni, he replied have to check and Blah, Blah [Unfortunately He...

This is the 10th time i am writing for the same issues!!!

I have told the in airtel not to activate any useless services on my phone unless i request you to do it.

My phone numbers are [protected], [protected], [protected].

I am again telling the dumb and deaf in airtel - cancel all services that i have not requested for and refund any amount that has been ruthlessly deducted from me by cheating me. I keep getting messages from ad - 54321 that i have been renewed for various services. I do not wont your [censored]ing mms at rs. 2 nor do i want your cricket or radio or caller tones or any [censored]ing non sense.

You better well cancel all these and credit the amounts that have been deducted from me.

And stop this nonsense you [censored]ing airtel !!!

Who are the marketing in airtel. Who do they think they are? I am not taking any money which those earn? Then why the [censored] do they have to take my money without my permission. I am warning you, this will get really bad. We have a group formed in our city which is slowly growing and if this nonsense continues, we really make u pay the price for this.

Hello all,
Im using HD DTH set top box, customer id: [protected]
I'm writing this review after a full 26 days of customer negligence and total frustration towards airtel DTH customer service.
I'm with airtel since the last 1 year and I was really fortunate enough not to call customer care till July 26th.
From that week itself, I was getting some problem, audio was cut over my hdmi cable. Many times called up customer care and finally on 22nd of August, one guy came in the night (may be to show us the sense o[censored]rgency airtel is having towards its customers) with new STB and replaced the old one.
I felt I won finally after the long war of some 25 days, but the real problems were about to start.
I was getting "Error code 14" after that and I was told, they will soon activate the new STB withing "few hours" as per the "great, customer oriented" airtel so called executives.

1 day passed just like that, nothing happened with "Error code 14". I got a call the next day from a person called Ravi (contact no: [protected]). He introduced himself as the "customer care manager" and he asked me to pay Rs. 750 to get the services to resume.

I had recharged for the South ultra package for entire 1 year and I had sufficient account balance also that time. I told him the same, then his reply was that was the charge for new STB. STB has 1 full year warranty, and it was expiring on Aug 1st 2011 only.
I had raised the issue with STB on July last week itself, and according to this Ravi, my first complaint reached them only on Aug 14. I had a big time fight with him and he threatened me unless I pay the money he wont activate the service !!!!!!

That time I had 160 days remaining days of recharge days and 607 Rs in my account. I had no other choice, my money is with Airtel, so I admitted finally to pay un necessarily. He sent a person to collect money AT THAT NIGHT itself and Ravi was giving orders to that guy unless I pay the money, you should not activate and all in front of me. I thought of throwing the STB on his face literally.

Service again got reactivated on new STB, till next day noon. This time I was getting "Error code 6" saying I had not enough balance !!!!! really surprised again I had to call customer care. same answer - "definitely sir, it will get closed withing 1 hr". Hours and days passed, nothing happened. Fed up really with Airtel. Really.

Now the basic service is denied to me even with all my money just went to airtel. Frustrated after 2 days again called customer care and asked to connect to senior manager for them (If at all any body is there for name sake atleast) Got another junk and good for nothing fellow named VAIBHAV, (airtel DTH customer care escalation manager ), talked with him 1 hour, promised as usual within 1 hr, and I told him if it is not happening this time, I need my money back and to disconnect my connection. He promised till next day 11 am, I was sure that nothing is going to happen.

Again called customer care at 3:30 pm today, got another manager named "AMAR". Asked him to cut my connection and he was refusing with silly reasons AND I GOT A SURPRISING NEWS, MY VIEW CARD NEEDS TO BE REPAIRED!!!! HAIL AIRTEL...AGAIN ONE MORE PROMISE - SERVICE WILL COME AS SOON AS POSSIBLE WITHING 4 HRS...now that day is also over...
Now I dont care whatever happens to the connection.

I AM NOT GOING TO CONTACT CUSTOMER CARE AGAIN. LET MY MONEY GO, LET AIRTEL SUCK PEOPLE I WILL GO FOR ANY LOCAL CABLE SERVICE. I VALUE PEACE OF MIND MORE THAN MONEY.

It is sad that I have had to write this but right now I am prepared to write to Mr. Sunil Mittal too...

My woes started 7 days after my airtel landline/broadband connection was installed. I must admit that those 7 days were good and the broadband speeds also were excellent.

Ever since then its been 25days, 3 complaints, one technical visit, my bvroad band connection and my land line outgoing just refuses to work. I am without broadband for the last 25days and not sure how long more…I would have lost serious work hours as we are expected to respond to work queries after work as well. It was unfortunate to have to deal with this level of indifference of the Airtel Broadband system.

The call center first take about 5full minutes to get connected, then to find my info it takes another 5, overall its 10 minutes of holding listening to the painful music and then the line gets disconnected.

The situation is not only dissatisfying but has resulted in an irreparable damage. As a customer and a shareholder in the company the transaction has left us dissatisfied and angry.

SO angry that I had to shout at the poor CSO on the phone. Still after numerous escalations and complaints I have no resolution.

I am really sad that I have wasted hours just trying to get my broadband connection up.

All this after my first bill amount has got credited to them. Not I am light by my first broadband fee, with no connection working all this for just a broadband.

I really feel my earlier broadband Reliance was far more responsive and I curse myself for this silly change.


Although I am writing this - I am sure there will be no reply from Airtel to this complaint…

very very unhappy, Airtel Broadband Landline customer

Vaibhav Dalal

I bought a Nokia N8 phone on 28th june. on the cover there is the offer
“Enjoy the power of Nokia N8 with Airtel
Free mobile internet from Airtel for 6 months
Just insert the Airtel SIM to activate the offer”
I inserted my SIM and started using the Internet. ( offer valid to Airtel
costumer for 6 months from the date of activation )

However i got the 2gb data free for 1 month…
But the next month there was no such free data.

When we try to contact on 198 or 121 customer care is talking for 1 minute
only after then the call is disconnect and then no receiving of call from
customer care..
This is ridiculous! Airtel a big name is doing such a fake..

Sir,
I Recharged my account number [protected] with Rs500 on 23/08/11.
Still pop up message of 'balance low recharge with Rs 310 & get 15 bonus' has not been stop by Airtel.
I talked Airtel customer care executive twice about this problem, & also requested to give complaint ID. but inspite of that niether problem solved nor he gaved me complaint ID.
This problem is hetic as it disturbs view very frequently n stays for 6 secs. One cant escape from that pop up.
So, pl the needful n acknowledge me complaint number.

Thanks & Regards
Amit Kutwal
[protected]

Airtel has billed me data usage of 75.3 MB of data usage which is not possible as it is not possible to download 75.3MB data on my mobile phone. So I asked them to provide the list of sites visited and data downloaded and they said that they cant provide this infomation. As a customer I have all rights to know if they have billed me for a usage I need to know which site or doenloads have they claimed. My company would not pay the bill to me as teh usage is very abnormaaly high. So I would request you to please help me get this information so that I can provide the same to my company.
I have raised two complaints and Airtel has not reverted yeat on it. Complaint no. is 39219405. Many thanks and look forward to hear from you. The open teh bill please type nju3

Hi,

I have applied for number portability from Airtel to Vodafone on 29th july for the first time for my two numbers [protected]

and 618 and since then trying to follow up with them to get the updates. They always blame TRAI saying that it is TRAI who

can give you the correct reason for rejecting the portability. I have generated the unique port out code also twice in this

process and even the second one is getting expired on coming 28th Aug.

I have been getting extremely pathetic service from Airtel mobile service. I have tried their customer care(number of times

talked with floor managers 2 different people with same name manjunath, Vijay, Ravi kiran), Nodal officer(on mail) and 3 of

their appellate officers(Savitha, Ramesh and some other lady Lakshmi) also on this everybody tell the same thing that there

is no issues from Airtel side and it will take 7 days to finish the process. Some of them even went to an extent saying that

they have not received the request itself for port out. One guy Ravi kiran is even asking me to provide proof that I have
issues with Airtel and the delay is happening because of Airtel. Everytime I gave them a call they will simply say it will

take another 2 days and it will be done. I have given them a call on 9th, 12th,14th, 17th, 19th,21st, 23rd and even 25th

August to get the status before that I forgot the count. When I called today the Appellate officer(Savitha) she first of all

gave me the wrong information that the process is still going on and will be done in next couple of days but when I informed

her that I got an sms saying the request has been rejected then she asked me to re-initiate the process once again once the

existing unique number expires after a hot discussion on this issue for almost 1 hr. She says Appellate officer is the last

point of escalation and if I am not satisfied with their reply also then I cant escalate it further to anybody. When I called

on 23rd Aug the customer care guy Annirudh said its all fine and the number will be released from Airtel by 24th and then the

next service provider can connect you to his service and in morning when I woke up I get another surprise story in an sms

informing me that my request has been rejected again. They don't come back with any updates on what is happening on this

front I only need to call them everytime to get any updates why there is so much delay. They are such a irresponsible and

disgusting company that they hardly care about the inconvenience the customer is facing.
I am not left out with any options now and I think the only thing left now is to probably go to consumer court and get this

issue resolved and to ask court to put a hefty fine on all the people involved in this scam of fooling people.
I request you to please don't make fool of the customer incase such processes are not feasible then don't introduce them at

all. Rather then saving the customer interest TRAI is also saving telecoms companies from loosing customer.

I WILL ASK EVERYBODY DON'T EVEN THINK OF AIRTEL AS THE SERVICE PROVIDER THEY ARE THE WORST. EVEN SOME OF MY FRIENDS ARE

FACING THE SIMILAR ISSUE WITH THEIR PATHETIC NETWORK.

Regards
Bhavya Gupta

Respected Sir,

This is Gopi using airtel broadband connection with account number: Respected Sir,

This is Gopi using airtel broadband connection with account number: 14789330 from past. Recently I was charged with Rs 2500 due to internet charges. I spoke to the airtel executive and said to pay only Rs 1100 and the remaining amount will be waived off. The number i got a call from is:[protected], she said her name is Suma.
I made the payment but the services are not ON. I am continuously following with airtel executive and I was told with in 4 hours, 1 day the services will become active.

Its been more than 2 months since the services are not up. When i call on the number that i got and ask for that lady, then they wait for some time and keep the receiver. Some times they do not receive the call and some times they say she is not here and i will ask her to call you back when she is in. But i do not get any call from them and my problem is solved.

I am continuously getting calls from Airtel asking me to pay the amount and its become tourture for me. I am not able to concentrate on my job. When i explained the situation to them, they are not listening and asking me to pay total amount. Even i say, i will give you the number and check with her , they are not listening to this.

Please do the needful and help me in this regards.

Thanks,
Gopi.Kfrom past. Recently I was charged with Rs 2500 due to internet charges. I spoke to the airtel executive and said to pay only Rs 1100 and the remaining amount will be waived off. The number i got a call from is:[protected], she said her name is Suma.
I made the payment but the services are not ON. I am continuously following with airtel executive and I was told with in 4 hours, 1 day the services will become active.

Its been more than 2 months since the services are not up. When i call on the number that i got and ask for that lady, then they wait for some time and keep the receiver. Some times they do not receive the call and some times they say she is not here and i will ask her to call you back when she is in. But i do not get any call from them and my problem is solved.

I am continuously getting calls from Airtel asking me to pay the amount and its become tourture for me. I am not able to concentrate on my job. When i explained the situation to them, they are not listening and asking me to pay total amount. Even i say, i will give you the number and check with her , they are not listening to this.

Please do the needful and help me in this regards.

Thanks,
Gopi.K

hi,

I just wanted to registered a complaint against Airtel, because my Cell no: [protected] has been disconnected without any prior notification. it was in use till the month June 2011. However when I tried to use it now it says that the sim card registration has failed. When I tried my number from other phone it says the number is incorrect. How the sim card can be expire so early, it has to be in 90 days and it is not even proper 45 days as well. I want an explanation on this from Airtel

Kindly do the needful.

Anurag Shrivastav

bharti airtel company make the fool poors and illiterate persons.because employs dont undersatnd their fraud schmes now listen send sms hello tunes,gprs service, songs download etc. etc. and give the option use it apply it in mobile shortcuts. illeterate persons not understand and mistaken click option use it and see mobile show money reduce cut 10/30/15 rupees what a plan. poor persons dont understand but company make their money now tell me what action against this unauthorise option. i[censored] do then send response or no then plz tell me way how to stop this airtel frauds schmes

We were registered one complaint regarding a technical issue at Airtel DTH Service Care. I registered the complaint on August 7th 2011. But we haven't received any response from the Customer Service Care as of now. We spoke to the customer care many times regarding the Same Issue. Every time we call them they asked us to register a new Complaint as our previous request are being closed automatically in regardless of whether the issue is resolved or not.

once some Technical person called us and told that he would come afternoon. But he never came and update the ticket status as resolved. We are totally fed up on this Issue. Please help us to get it resolved. Its really pathetic.

Thanks in advance.

Hi,

My name is Sivanandh i was using Airtel no:[protected] for more than a year suddenly on August 20th this no is been Blocked by Airtel when i called up the Customer service they said that this no is not used for more than 3 months so they blocked it is this a procedure to blocking a number without intimating the customer also they asked me to go to a showroom near by my area and enquire about it as per their advice i went their and asked them about the issue and they given me a Nodal officers number([protected]) to contact he checked the database and after sometime he asked me to hand over the phonr to the Showroom executive and told him to re-activate the number and charge 175 Rs/-.as of my knowledge a duplicate Sim Costs Rs.25/- but here they charged 175Rs/- iam really fed up with the service for what i need to pay 175 Rs/-when the mistake is with Airtel side..please get me a solution for this also they are not in a position to give an ETA(estimated time for activation).kindly get back to my alternate no:[protected] or mail me at [protected]@gmail.com.

Thanks in Advance,
Sivanandh,

Sir
I have prepaid account with AIRTEL no [protected] there have been deduction of money from my account many times for the services not requested by me. This puts me in very embarrassing situation when I speak to customer care. There were occasion when my mobile no was blocked to speak with customer care to register such complains. I have requested many time to start DND(Do not disturb) service but no action has been taken so for. Please look in to the matter.


Thanking u.

Ramesh Chandra

U/6D
104 area Marripalem Vishakhapatnam
Andhra Pradesh

Mobile no : [protected] Email [protected]@yahoo.co.in

Hello sir,
I m Krupa Rani my Airtel DTH no. is [protected]. Very starting I had paid the amount for connection after completion of one month I got the connection,ok working.Now I m struggling a lot since signals were obstructed if rain falls and also if the climate is rainy.I think it is very bad. Generally every one likes to sit in front of TV when we r leisure,if it rains we will be mostly have no work & like 2 sit in front of TV but at that time there will be no signals & we cant enjoy it,Wat is the use o[censored]r bad connection.If i ring to the customer care they are asking me to wait till the rain stops,Very foolish answer...Improve ur network...

Hello,

My name is Shiva Sharma and I have been a very loyal and esteemed customer of Airtel for quite some years now. I am writing to share my concern and bitter experience with Airtel regarding unresolved queries and false commitment and unethical practices. I will break my complaint in three parts as I have 3 different complaints.

PART 1 – Unresolved Query leading to money loss , constant chasing by me to seek help from Airtel

I had been using [protected] in Delhi until March 2011 and in March 2011 I got married and moved to Bangalore. I wanted to close my Delhi number and clear all outstanding. Usually I pay my bills online through my Airtel account and print the bills from there as part of my Airtel bill is reimbursed by my company. Meanwhile, I lost my Delhi sim and account password and called customer care to obtain it. Ideally when someone loses password, the customer care sends the password on the mobile number and email id. Both my email id and mobile number were registered with Airtel for this purpose. I shared the concern that I did not have [protected] sim and requested them to send the password on my current Bangalore number or email. I asked them to mail me soft-copies of the bills as well but that again is password protected and password was not sent to either phone or email. Despite my continuous calls to Airtel Customer care and talking to some 4-5 executives, I was not provided the password on either channels. In the meantime, my reimbursement cycle got over and I could not submit my bills and hence incurred loss of 4500. I was chasing Airtel to help me pay my bills and close my account. But no help was provided.

PART 2 – Constant calls from collection officer to clear outstanding and pay extra charge too and FALSE COMMITMENT

I stopped chasing them after sometime and suddenly in July they wake up and ask me to clear my outstanding. I got a call around July 9 from Ashok Malik - [protected] , [protected] who is I guess collection executive and he asked me to pay 7127Rs wherein my actual amount used until March was 5982Rs. I spoke to Malik and told him the whole story about why there was a delay from my side and how I had been calling Airtel for passwords and bills. Malik replied to me by saying that he could provide me the bills which make up 7127Rs and that would not be password protected. I was really disappointed as these bills could have been provided to me when I asked for them in March and the outstanding could have been cleared then only not leading to addition of extra charge which was added because of the delay by Airtel not giving me passwords and bills in March. I asked for relaxation as I already lost 4500 which my company could have reimbursed incase I would have submitted bills during the reimbursement cycle. After many conversations and arguments, I asked Malik to put me through his senior who has more authority than him and could help me. By this time, I had started going through the mental trauma. I spoke to his senior and again repeated the whole story about my chase in March but then the relaxation he could provide was only Rs 500 – Rs 1000. I was not ready to pay the hefty amount as I incurred loss because of Airtel. In the meantime, on July 13, 2011, I got a mail from [protected]@in.airtel.com regarding the nonpayment and escalation to legal department. I was shocked to see how these people can harass their “Platinum” customer who has even paid 10k to 20k bills per month and never asked for discount because that was actual usage. This was the first time I asked for discount cause Airtel was at fault. The mail also mentioned contacts of Ashwani Gandhi Mobile Number -[protected], & Rajkumar Parmar Mobile No-[protected] for further clarifications.

I replied to the mail within an hour writing the whole story of March and then talks with Malik and his senior and marked it to nodal officer too. But I did not get a reply from anyone except the auto generated mail for acceptance of mail. I spoke to appellate officer as well, whose name I don’t remember and narrated the whole traumatic experience once again to her. She said that she does not have the authority to give me relaxation of more than 700Rs and I could talk back to collection officers as they could provide me more discount. I again spoke to Malik / Ashwani on [protected] and after many arguments, they settled for Rs4500 and gave me relaxation of Rs 2627 on my outstanding amount of 7127Rs. I asked them for a receipt to which they assured me that once I pay my bill, I would receive it on mail and that my account will be closed. I trusted them and cleared my bill the very next day in hope of ending the mental trauma I had to go though because of Airtel and sent a mail on July 14, 2011 to [protected]@in.airtel.com;nodalofficer.[protected]@airtel.in;appellate.[protecte...⇄ and called them on [protected] to confirm the same and asking for receipt. I did not get any reply from anyone except the auto answers to the mail. I sent reminder again but they turned deaf ears. I stopped chasing them thinking that my account is settled and closed now. After the rude behavior of all officers, Peace prevailed for more than a month.

PART 3 – Calls again and Legal Notice and Unethical practices

To my utter surprise, this was height o[censored]nethical practice by Airtel. I got a legal notice on August 23, 2011 from Airtel on my company’s address in Gurgaon regarding nonpayment of Rs2627 on my Delhi number [protected] and extra charges of legal process. Please note Rs2627 is the waive off amount that Malik and Ashwani had given me. I then called Ashwani on [protected] and he bluntly refused to agree that he spoke to me in July for this negotiation. I had an argument with him regarding the same and told him about the legal notice which was sent to my office bringing discredit on me. This was casual for him. I then called Mr. Rajkumar Parmar escalating the whole issue to him. According to him he was unaware of this and wanted a day’s time to revert and promised to revert on August 24, 2011( which is today). I waited for his call and finally called him in the afternoon to check on the status. My call was answered by a female and I was asked to wait and then call was abruptly cut. I called again 4-5 times but no one answered. After an hour, I called again and the same female answered saying that Mr. Rajkumar Parmar was on leave. I then called Ashok Malik on [protected] and my call was answered by some other executive saying that Malik was on leave and when I checked for Rajkumar, he said that he was in a meeting.

IT IS HIGHTIME!!! I WAS TALKING TO A TEAM OF LIARS AND UNETHICAL EXECUTIVES UNTIL NOW. I WANT TO HIGHLIGHT THIS TO THE AUTHORITIES AND MAKE THEM AWARE THAT THEIR EXECUTIVES ARE GIVING FALSE COMMITMENTS TO CUSTOMERS AND HARASSING THEM. THIS EXPERIENCE HAS CERTAINLY LEFT ME WONDERING ABOUT THE CREDIBILITY OF “AIRTEL”. ARE THESE EXECUTIVES TRAINED TO LIE TO THEIR VALUABLE CUSTOMER? ARE THEY TRAINED TO DUPE THEIR CUSTOMERS? ARE THEY TRAINED TO HARASS THE CUTOMERS ?

I STRONGLY RECOMMEND TO TAKE ACTION AGAINST PEOPLE INVOLVED IN THIS MATTER – NAMELY ASHOK MALIK, ASHWANI GANDHI AND RAJKUMAR PARMAR. NOT ONLY I INCURRED MONETARY COST OF CALLING THEM AGAIN AND AGAIN AND LOSS OF 4500Rs BUT THE AMOUNT OF MENTAL PAIN AND STRESS THEY HAVE CAUSED IS IMMENSE. THIS SHOULD NOT HAPPEN TO ANY OTHER CUSTOMER.

I HOPE PROPER ACTION WOULD BE TAKEN ON THIS MATTER AND A CONFIRMATION OF SETTLEMENT OF MY ACCOUNT WOULD BE PROVIDED TO ME .

My husband (Airtel number: [protected]) travelled to Chennai on Friday August 29, 2011. His GPRS network is not working since the network's gone on roaming. He has tried several times to call technical assistance to solve this problem. Even after following all instructions they have given, the GPRS hardly starts for 10 seconds every time he restarts and then shuts down.
Not only is the Airtel staff not helping in this case, they don't even have a call back facility to call my husband and help sort out his problem. He's spending on roaming call charges every time he calls to even complain. I can't even believe that Airtel Technical assistance dept has no call back facility to handle complaints.
Airtel has always been lax and casual in customer service. None of our complaints about lack of network or about billing have ever been handled, leave alone tackled. Their customer service executives are the worst, they can't even answer questions or doubts properly. And the only time they call customers is when they need to ask when we will pay our bills, a week before due date?
When is Airtel going to wake up? After we have changed over to Vodafone?
This is lousy service and it's clear from their behaviour how much they care about their customers.
Janhavi Samant
[protected]

Hi,

I am using airtel unlimited plan or Rs 799 excluding of tax. From last four month my bill was ok but suddenly in july month bill i got detail that dsl usage charges add of Rs 200 and 100 rs deducted as a discount. my net bill for the month of july is rs 991 while i always got Rs 881 rs (including tax) . Every time 100 rs added as dsl usage charges but other side they deducted this amount as a discount i never pay this dsl usage charges. Can anyone tell if i am using unlimited plan than what is meaning of dsl usage charges in this??? what the meaning o[censored]nlimited plan if i have to pay extra charges to use internet??? I take this connection through airtel marketing executive of Mr sandeep and he didn't tell this thing when i take this braodband connection.

Regards
suchita jain