Airtel Complaints & Reviews

My Mobile Number is [protected].
Request No: 39186031

I am subscriber of Airtel 3G Services and currently subscribing to the Rs.200 plan (250 MB Free Usage).

On August 2, 2011, I received a message saying that I have consumed 157 MB of 3G data usage, But my mobile handset records show that my usage was only 98 MB. I immediately called the customer care and spoke to Mr Arun Kumar and raised a request with the ID[protected]. He told he will check the same and rectify it. But, that did not happen. After that day, I stopped getting my 3G usage alerts.

In my latest bill, I can see the usage is showing as 353 MB. But, my handset shows it is only 222 MB. I have been charged for the extra usage because of the incorrect data coming from your database. To report this, I made a call to the customer care again on August 22, spoke to Mr. Nagaraj and the request was raised with the ID 39186031. I was assured that the issue will be rectified in 2 days time. I have got multiple call backs from the customer service, but my issue is not resolved. Also, I am getting messages from Airtel that they tried to reach me on my mobile, but they could not which is a vague excuse, I believe.

For last 5 months, my data usage in the bill was tallying with that of my handset. Why the issue is happened only this bill? I strongly believe there is an error happened at your system which is showing such a huge difference.

I strongly urge you to stop cheating your customers like this. Technology is improved and the customers have a better option to track their usage. You should be aware of the same.
I have faced numerous issues in the past also with Airtel, but this is a major one.

I request you to correct this at the earliest and send me the updated bill.

My bill date is nearing, so I need a rectification to this ASAP.

Hi,

I am an Airtel customer with mobile no "[protected]". I have subscribed for the DND service in the month of May 2011. But till date(1st Sep, 2011), I am receiving the SPAM ad calls and messages from below numbers:

1. [protected]
2. 56660
3. 56363

I callled to the airtel customer care no so many times. Some of my recent complaint reference nos:

1. CBDAL[protected]
2. CDRGP[protected]
3. CBDAL[protected]
4. RGCDE[protected]
but they didnt took any action and situation hasn't changed any thing, and still receiving the calls and messages from the above mentioned numbers.

Please do the needful to resolve this issue.

Thanks.

I am facing the problem regarding my current Airtel billed amount. My credit limit was Rs. 5000/-. I was on international roaming on 27th July 2011.

I emailed [protected]@in.airtel.com and informed the team that as per airtel policy when your credit limit exceeded why services were not stopped and informed them that I need a call from senior official. They didn't responded back. Instead of this they started calling me to pay. So I decided my services to be stopped from Airtel and getting this number changed to Vodafone or getting new number.

My Number is [protected].

Please find below email conversation between [protected]@in.airtel.com and [protected]@in.airtel.com but no response. Airtel Presence team never repond back to customers. 121 customer care respond back with scripted answers which has no sense.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Dear Customer,

This is to inform you that your concern listed on 14 Aug. 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at [protected]@in.airtel.com with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Aug 20, 2011 by airtelpresence
Dear Customer ( gulaka),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at [protected]@in.airtel.com and we will be happy to be of assistance.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - http://bit.ly/fKcSxc
Facebook - http://on.fb.me/cECyvS

Aug 29, 2011 by gulaka
I am unsatisfied with Airtel Customer Service and the mails I am discontinuing my services from Airtel and transferring this number to Vodafone. I am putting this number under transfer now.

Please find below emails I sent and received :

To: [protected]@in.airtel.com
Subject: Re: COMPLIANT RELATED TO MY CURRENT BILL AMOUNT [|BAL|Qrc[protected]|]

Team,

If I can received a message from 121 number stating that my bill has increased to 8343 then how you can say this statement " We regret to inform you that the usage notification from overseas telecom operators will have a time lag. Therefore, we might not be able to notify you on your unbilled usage and credit limit, if exceeded."

You are giving a wrong statement to customers there is no time lag. You notified me and I have details. Please provide me a correct statement. I just need an answer why services were not disconnected when it exceeded my credit limit. As per Airtel Policy services get disconnected it happened last year on my companies other number when I was on international roaming this time why it didnt happened. I just need a correct written answer. I have all evidences regarding my previous emails when services were disconnected.

Regards,
Karan Gulati

On Mon, Aug 29, 2011 at 8:58 AM, <[protected]@in.airtel.com> wrote:
Dear Karan Gulati,

Ref: Email dated 29/08/2011, expressing concern regarding International Roaming charges for your airtel mobile number [protected].

Thank you for your mail to airtel and the opportunity to assist you.

We regret to inform you that the usage notification from overseas telecom operators will have a time lag. Therefore, we might not be able to notify you on your unbilled usage and credit limit, if exceeded.

This is to inform you that the calls and GPRS users, incoming and outgoing mails while on International Roaming (IR) are chargeable as per the visiting operator. GPRS charges will apply according to the visiting operator irrespective of mails sent/ received. Data usage/ GPRS while on IR is chargeable as per the visiting operator. The roaming rates may vary depending upon the operator you visit in International locations. Hence, we request you to please refer our website www.airtel.in for operator wise tariff charges.

The charges are exclusive of surcharge, currently at 15% of the total usage.

We regret to inform you that we are unable to reverse the charges towards International Roaming usage charges as the charges are valid as per the visiting operator. Hence, we request you to kindly clear the bill amount of Rs. 26381.55/- in the invoice dated 27/08/2011 as the due date is on 14/09/2011 to avoid late fee and enjoy uninterrupted service.

We hope that we have been able to assist you suitably.

Please do write in for any further assistance.


Yours Sincerely,
Rekha R
Customer Care
To: [protected]@in.airtel.com
Cc:
Sent: 29/08/2011 04:27:56 PM
Subject: Re: COMPLIANT RELATED TO MY CURRENT BILL AMOUNT [|BAL|Qrc[protected]|]

Team,
As your are refering to old emails then I would like to refer to an email I
have sent to consumer compliant office with all your emails and phone
conversation.My concern has still not been addressed by your company. If you
check all my emails my company and my concern was related to why services were
not stopped when it crossed my limit that was 5000/-. And till now why response
email/call has not come from your senior official regarding the same. Within 24
hours I need an answer to my question. And I received email stating that once
bill is generated you will get call.
Regards,
Karan Gulati
On Mon, Aug 29, 2011 at 4:02 PM, <[protected]@in.airtel.com> wrote:
Dear Karan Gulati,

Ref: Email dated 29/08/2011, expressing concern regarding International Roaming
charges for your airtel mobile number
Thank you for your mail to airtel and the opportunity to assist you.

We regret the inconvenience caused to you in this regard.

This is to inform you that the calls and GPRS users, incoming and outgoing
mails while on International Roaming (IR) are chargeable as per the visiting
operator. GPRS charges will apply according to the visiting operator
irrespective of mails sent/ received. Data usage/GPRS while on IR is chargeable
as per the visiting operator. The roaming rates may vary depending upon the
operator you visit in International locations. Hence, we request you to please
refer our website www.airtel.in for operator wise tariff charges.

The charges are exclusive of surcharge, currently at 15% of the total usage.

We regret to inform you that we are unable to reverse the charges towards
International Roaming usage charges as the charges are valid as per the
visiting operator. Hence, we request you to kindly clear the bill amount of Rs.
26381.55/- in the invoice dated 27/08/2011 as the due date is on 14/09/2011 to
avoid late fee and enjoy uninterrupted service.

We hope that we have been able to assist you suitably.

Please do write in for any further assistance.


Yours Sincerely,
Palaji Sirisha
Customer Care
Bharti airtel Limited



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To: [protected]@in.airtel.com
Cc:
Sent: 29/08/2011 02:00:09 PM
Subject: RE: COMPLIANT RELATED TO MY CURRENT BILL AMOUNT
[|BAL|Qrc[protected]|]

I have informed that not to clear it and I will get a call from your company
senior. I am still waiting.

DEAR ALL OF END USER OF AIRTEL DIGTEL TV , PLEASE MAKE SURE , YOUR AREA'S AIRTEL DIGTEL SERVICE STAFF ARE GOOD AND YOU HAVE BIG PASSION AND HERRING VERY MUCH LEIING STAFF'S AND MIS BEHAVE FROM EXECUTIVES ( SHOW CALL ) ,WITHOUT ANY SOLUTION YOU GET CONFIRMATION YOUR COMPLAIN HAVE BEEN SOLVED
I M VERY MUCH THANK TO AIRTEL DIGITEL TV , WHO RELEASED ME , WE CUSTOMER OF COMPANY ARE BOGAS AND BAKWAS.
HERE IS ALL CORRESPONDENCE WITH GREAT AIRTEL
Re: Requesting and Complement

Inbox X


SHAILESH X

Reply

DTH.[protected]@airtel.in to me
show details Feb 25
Dear Customer,


Thank you for writing to us at Airtel digital TV.

We have received your email and we will revert to you shortly

We request you to visit our website http://www.airtel.in/digitaltv for information on Product, Features, Tariff Packages and Dealer Locations.



Regards

Nodal Officer
Airtel digital TV
DTH.[protected]@airtel.in to shaileshpatelc., dthnodal.gj
show details Mar 1
Dear Mr. Patel,

Thank you for writing to airtel digital TV.

This is with reference to your e-mail regarding video issue.
Please accept our apologies for the inconvenience faced by you.
As per our telephonic conversation with you on 91-[protected], your issue has been resolved and services are active.

Your Nodal Reference No. is[protected].

It is our privilege to have you as our valued customer & we look forward to a long and fruitful association with you.

Assuring you the best of our services.

Regards,
Nodal Officer
airtel digital TV

PS: Incase you require any further assistance, please:
- Email us at dthnodal.[protected]@airtel.in
- Or call us at [protected] (toll free)/[protected]tolled)

KALPANA PATEL <[protected]@gmail.com>

KALPANA PATEL <[protected]@gmail.com>
Sent by: [protected]@gmail.com
02/25/2011 10:01 AM
To
dthnodal.[protected]@airtel.in


cc

Subject
Requesting and Complement
 Please do not print this e-mail unless it is absolutely necessaryï€ ï



Dear,
Gopal Suryawanshi
Bharti Telemedia Ltd.,
4th Floor, Zodiac Square, Opp. Gurudwara, Thaltej,
Ahmedabad-380054

Shriman Ji,
I Shailesh Patel 122 Mahavirnagar, opp Sai Baba Petrol Pump Katargam Surat ,have an a AIR-TEL DIGITAL TV.Service id is [protected]
and very -very thank to you and all of Airtel's officers, because your company decided FIRST SALE PRODUCTS AFTER THAN FORGET CUSTOMER ,
I AM AT-LEAST MORE THAN 15 TIME'S CALL AND MAIL TO AIR-TEL C/CARE BUT NO-BUDDY SOLVE AND NOT GIVEN ANY ANSWER , SO WHAT ? CLIENT ALLREADY BUY YOUR PRODUCTS AND THAT IS HIS RESPONSIBILITIES ? OK WHEN WE ARE GOING WITH YOUR DTH SERVICES, NO CHOICE FOR DTH IN CITY ?
WE DECIDE WHEN MY SUBSCRIPTION WILL EXPIRE , ALL OF YOUR INSTRUMENT COURIER TO ABOVE ADDRESS WITH AN REQUEST LETTER.
THIS HEARTY REQUEST FROM MY SIDE , DON'T TRANSFER THIS MAIL TO ANY OF YOUR LOCAL EXECUTIVE , AND MAY I REQUEST WHEN YOU FREE CALL ME AT MY REGISTERED NUMBER[protected] / [protected].
THANKING YOU


--
http://shaileshpatel.in/
Shailesh Patel
SHAILESH PATEL CORPORATION
L-46 NANDANVAN SHOPPING CENTER
OPP.NAGINA WADI
SUMUL DAIRY ROAD
SURAT-395004
INDIA.
Shailesh Patel to DTH.NODALGJ
show details Mar 5
Respected Sirs,
We are surprised from your Surat office services,
No-buddy reach at my home for solution and , we received SMS at my Mobile [protected] , your complain have been solved , this is possible ? I know not Possible but in AIR-TEL DIGITAL SERVICE PROVIDE THIS TYPE OF SERVICES,
OK
NOW AGAIN
SEND A REQUEST FOR CHANGE OF MY CURRENT SETUP BOX TO RECORDER SET UP BOX AND PAYING 3100 INR AND NO BUDDY HERE FOR CHANGE AND SMS SEND TO MY MOBILE YOUR SETUP BOX ARE CHANGED , WHAT IS THIS SIRJI, ?
IF NOT POSSIBLE AFTER SALE SERVICE GIVEN BY YOUR BIG COMPANY PLEASE REVERTING MY ALL FACILITIES, ASAP.
YOUR
SHAILESH PATEL
- Show quoted text -
--
Shailesh Patel
SHAILESH PATEL CORPORATION
L-46 NANDANVAN SHOPPING CENTER
OPP.NAGINA WADI
SUMUL DAIRY ROAD
SURAT-395004
PHONES:[protected] /91+[protected]
INDIA.
KALPANA PATEL to dthnodal.gj
show details Aug 12
Dear Sir/Madame
I hearty request to you,please send your engineer at my home place for solution my D2H telecast problems , yesterday, some one airtel company engineer change of DISH area he said sett elite changing after than every five mints we are facing telecast problems one massage show in screen set you connection , so please solve my my problems as soon as possible.
thanks
- Show quoted text -
--
Regards,
Shailesh P. Patel


L-46 NANDANVAN SHOPPING CENTER
OPP.NAGINA WADI
SUMUL DAIRY ROAD
SURAT-395004
INDIA.
to dthnodal.[protected]@airtel.in
date Tue, Aug 16, 2011 at 7:41 PM
subject Re: Requesting and Complement
mailed-by gmail.com
Images from this sender are always displayed. Don't display from now on.
hide details Aug 16
Dear,
Which type your SURAT based services engineer staff, they call only phone and saying everybody , " AAP KI COMPLAIN KYA HAI AUR HUM AAP KI COMPLAIN KO ABHI AA KAR THIK KAR DETE HAI ."

I DON'T UNDERSTAND THEY DO NOT WANT SOLVE THE PROBLEMS OR AIR-TEL DIGITAL SERVICES ARE FAILED TO SOLVE HIS BENEFICIARY ?

SORRY FRO THAT COMPLAIN TO YOU ,
WE WILL NOT CONTINUE AFTER MY BALANCE AMOUNT AT YOUR COMPANY.
- Show quoted text -
Shailesh Patel to DTH.NODALGJ
show details Aug 17
Dear,
as per my mail to you, toady a call from your Delhi office, person who call me told me i m behalf of nodal officer , today your problems will be solved and now just i received a SMS from your side , with reference number 10988861 , complain solved and if not solved please call at this number [protected] sender code number is 54325, let me know pls what is this without any visit how can possible clear my problems
- Show quoted text -
DTH.[protected]@in.airtel.com to me
show details Aug 15
- Show quoted text -
Reply Forward
Reply

DTH.[protected]@in.airtel.com to me
show details Aug 16
- Show quoted text -
Reply Forward
Reply

DTH.[protected]@in.airtel.com to me
show details Aug 17
- Show quoted text -
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Reply to all

DTH.[protected]@in.airtel.com to shaileshpatelc., dthnodal.gj
show details Aug 20 (12 days ago)
Dear Mr. Patel,

Thank you for writing to airtel digital TV.

This is with reference to your e-mail regarding signal issue.
Please accept our apologies for the inconvenience faced by you.
We would like to inform you that we tried to contact you on 91-[protected] and 91-[protected], but your numbers were not responding. As per our records, your issue has been resolved. If still any issue persists feel free to revert with your alternate number.

Your Nodal Reference No. is[protected].

It is our privilege to have you as our valued customer & we look forward to a long and fruitful association with you.

Assuring you the best of our services.

Regards,
Nodal Officer
airtel digital TV

PS: Incase you require any further assistance, please:
- Email us at dthnodal.[protected]@airtel.in
- Or call us at [protected] (toll free)/[protected]tolled)

{In Archive} Re: Requesting and Complement


{In Archive} Re: Requesting and Complement

KALPANA PATEL
to:
dthnodal.gj
08/16/2011 07:41 PM


Sent by:
[protected]@gmail.com

 Please do not print this e-mail unless it is absolutely necessaryï€ ï




From:
KALPANA PATEL <[protected]@gmail.com>



To:
dthnodal.[protected]@airtel.in



Sent by:
[protected]@gmail.com


Archive:
This message is being viewed in an archive.


Dear,
Which type your SURAT based services engineer staff, they call only phone and saying everybody , " AAP KI COMPLAIN KYA HAI AUR HUM AAP KI COMPLAIN KO ABHI AA KAR THIK KAR DETE HAI ."

I DON'T UNDERSTAND THEY DO NOT WANT SOLVE THE PROBLEMS OR AIR-TEL DIGITAL SERVICES ARE FAILED TO SOLVE HIS BENEFICIARY ?

SORRY FRO THAT COMPLAIN TO YOU ,
WE WILL NOT CONTINUE AFTER MY BALANCE AMOUNT AT YOUR COMPANY.

On Mon, Aug 15, 2011 at 1:48 PM, KALPANA PATEL <[protected]@gmail.com> wrote:


On Fri, Aug 12, 2011 at 1:11 PM, KALPANA PATEL <[protected]@gmail.com> wrote:
Dear Sir/Madame
I hearty request to you,please send your engineer at my home place for solution my D2H telecast problems , yesterday, some one airtel company engineer change of DISH area he said sett elite changing after than every five mints we are facing telecast problems one massage show in screen set you connection , so please solve my my problems as soon as possible.
thanks

On Tue, Mar 1, 2011 at 7:10 PM, <DTH.[protected]@airtel.in> wrote:
Dear Mr. Patel,

Thank you for writing to airtel digital TV.

This is with reference to your e-mail regarding video issue.
Please accept our apologies for the inconvenience faced by you.
As per our telephonic conversation with you on 91-[protected], your issue has been resolved and services are active.

Your Nodal Reference No. is[protected].

It is our privilege to have you as our valued customer & we look forward to a long and fruitful association with you.

Assuring you the best of our services.

Regards,
Nodal Officer
airtel digital TV

PS: Incase you require any further assistance, please:
- Email us at dthnodal.[protected]@airtel.in
- Or call us at [protected] (toll free)/[protected]tolled)

KALPANA PATEL <[protected]@gmail.com>
KALPANA PATEL <[protected]@gmail.com>
Sent by: [protected]@gmail.com
02/25/2011 10:01 AM
To
dthnodal.[protected]@airtel.in


cc

Subject
Requesting and Complement
P Please do not print this e-mail unless it is absolutely necessary P



Dear,
Gopal Suryawanshi
Bharti Telemedia Ltd.,
4th Floor, Zodiac Square, Opp. Gurudwara, Thaltej,
Ahmedabad-380054

Shriman Ji,
I Shailesh Patel 122 Mahavirnagar, opp Sai Baba Petrol Pump Katargam Surat ,have an a AIR-TEL DIGITAL TV.Service id is [protected]
and very -very thank to you and all of Airtel's officers, because your company decided FIRST SALE PRODUCTS AFTER THAN FORGET CUSTOMER ,
I AM AT-LEAST MORE THAN 15 TIME'S CALL AND MAIL TO AIR-TEL C/CARE BUT NO-BUDDY SOLVE AND NOT GIVEN ANY ANSWER , SO WHAT ? CLIENT ALLREADY BUY YOUR PRODUCTS AND THAT IS HIS RESPONSIBILITIES ? OK WHEN WE ARE GOING WITH YOUR DTH SERVICES, NO CHOICE FOR DTH IN CITY ?
WE DECIDE WHEN MY SUBSCRIPTION WILL EXPIRE , ALL OF YOUR INSTRUMENT COURIER TO ABOVE ADDRESS WITH AN REQUEST LETTER.
THIS HEARTY REQUEST FROM MY SIDE , DON'T TRANSFER THIS MAIL TO ANY OF YOUR LOCAL EXECUTIVE , AND MAY I REQUEST WHEN YOU FREE CALL ME AT MY REGISTERED NUMBER[protected] / [protected].
THANKING YOU


--
http://shaileshpatel.in/
Shailesh Patel
SHAILESH PATEL CORPORATION
L-46 NANDANVAN SHOPPING CENTER
OPP.NAGINA WADI
SUMUL DAIRY ROAD
SURAT-395004
INDIA.
PHONES:- +[protected],+[protected]
MOBILE :- +[protected]
P please consider the environment before printing this email

This email may contain privileged and confidential information and is intended for the named addressee/s only. If you have received this email in error, please notify the sender and delete this email immediately. Any confidentiality, privilege or copyright is not waived or lost because this email has been sent to you in error. It is your responsibility to check this email and any attachments for viruses

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.



--
Regards,
Shailesh P. Patel


L-46 NANDANVAN SHOPPING CENTER
OPP.NAGINA WADI
SUMUL DAIRY ROAD
SURAT-395004
INDIA.
PHONES:- +[protected],+[protected]
MOBILE :- +91 [protected],[protected]
Please consider the environment before printing this email

This email may contain privileged and confidential information and is intended for the named addressee/s only. If you have received this email in error, please notify the sender and delete this email immediately. Any confidentiality, privilege or copyright is not waived or lost because this email has been sent to you in error. It is your responsibility to check this email and any attachments for viruses



--
Regards,
Shailesh P. Patel


L-46 NANDANVAN SHOPPING CENTER
OPP.NAGINA WADI
SUMUL DAIRY ROAD
SURAT-395004
INDIA.
PHONES:- +[protected],+[protected]
MOBILE :- +91 [protected],[protected]
Please consider the environment before printing this email

This email may contain privileged and confidential information and is intended for the named addressee/s only. If you have received this email in error, please notify the sender and delete this email immediately. Any confidentiality, privilege or copyright is not waived or lost because this email has been sent to you in error. It is your responsibility to check this email and any attachments for viruses



--
Regards,
Shailesh P. Patel


L-46 NANDANVAN SHOPPING CENTER
OPP.NAGINA WADI
SUMUL DAIRY ROAD
SURAT-395004
INDIA.
PHONES:- +[protected],+[protected]
MOBILE :- +91 [protected],[protected]
Please consider the environment before printing this email

This email may contain privileged and confidential information and is intended for the named addressee/s only. If you have received this email in error, please notify the sender and delete this email immediately. Any confidentiality, privilege or copyright is not waived or lost because this email has been sent to you in error. It is your responsibility to check this email and any attachments for viruses
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KALPANA PATEL to DTH.NODALGJ, dthnodal.gj
show details Aug 30 (2 days ago)
very disappointed , dont send here again any of executive ,
i m not interested in your airtel dig tel services
- Show quoted text -
Reply Reply to all Forward
Reply

DTH.[protected]@in.airtel.com to me
show details Aug 30 (2 days ago)
Dear Customer,


Thank you for writing to us at Airtel digital TV.

We have received your email and we will revert to you shortly

We request you to visit our website http://www.airtel.in/digitaltv for information on Product, Features, Tariff Packages and Dealer Locations.



Regards

Nodal Officer
Airtel digital TV

* Please note that this is a computer generated auto response.
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
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DTH.[protected]@in.airtel.com to me
show details Aug 30 (2 days ago)
- Show quoted text -
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Shailesh Patel to DTH.NODALGJ
show details 10:53 AM (22 minutes ago)
Hello,
What is this ? why your staff calling me Mr Pratap Singh[protected] who is this person i don't understand , why he call me again and again , when we don't want to continue your HOPELESS service , when we are using your company services , no budy call me against my complain and send every time a sms at my mobile number , your complain have been resolved , without solution who send me this type of information and we are waiting every day any of executive come and solve the problems ,
and when i decide , i m not continue with you , when your customer discontinue , you call without delay and told me what is the problems ?
I surprised from your staff they call me no problems if don't want to continue, AS PER AIRTEL RULES , SEND BACK YOUR DISH + REMOTE +SET-UP BOX,
OK WHY YOU NEED BACK , THAT IS MY TIMES BECAUSE THIS ALL BUY FROM YOUR COMPANY AT THE TIME OF PURCHASE AND PAYING FULL AMOUNT ,
IF THIS IS THE RULES FROM AIRTEL LET ME SEND A LETTER FROM AIRTEL WITH UNDERSIGNED AUTHORED PERSON , THAN I GIVE THAT ITMES , AND
MAKE SURE I WILL PUT ALL CORRESPONDENCE WITH YOUR COMPANY AND THAT ISSUE OF ITMES AT CONSUMER COURT AND ALSO AT MINISTRY OF TELECOMMUNICATION ,
SO , AGAIN I REQUEST TO DON'T CALL ME AGAIN
- Show quoted text -
--
Shailesh Patel
SHAILESH PATEL CORPORATION
L-46 NANDANVAN SHOPPING CENTER
OPP.NAGINA WADI
SUMUL DAIRY ROAD
SURAT-395004
PHONES:[protected] /91+[protected]
INDIA.
Reply Forward
Reply

DTH.[protected]@in.airtel.com to me
show details 10:55 AM (19 minutes ago)
- Hide quoted text -
Dear Customer,


Thank you for writing to us at Airtel digital TV.

We have received your email and we will revert to you shortly

We request you to visit our website http://www.airtel.in/digitaltv for information on Product, Features, Tariff Packages and Dealer Locations.



Regards

Nodal Officer
Airtel digital TV

Dear Sir,
I'm being charged Rs. 5 for [protected]@5 service per day without using it. I have placed a Complaint at Airtel Customer Care (121) but I'm not getting any satisfied response from their side. Kindly stop this service as soon as possible as I cant afford this deduction any more. My Cell Number-[protected]
Please see that this service is deactivated.
Thank you

Dear Sir,
My name is V.mallikarjuna, my airtel prepaid mobile number -[protected].I am kindly requesting you for out going and incoming call history from april to till this date.i am ready to pay applicable charges.please can you send through by my e-mail ID sreeairtel.[protected]@gmail.com.
If there is any procedure to get call history, Please let me know how can i get call records.
Thank you...

Airtel rejecting my MNP application
I am using airtel no [protected] (Delhi) for the last 5 Apr 2011 . And i want to change my mobile operator Through mobile number portability from airtel to VODAFONE.
And i went to VODAFONE show room and i submit my id proof and porting charges.

But i receive a message from VODAFONE that Airtel mobile operator reject your porting . Because of Contractual obligition. Actually in my case there is no contactual obligation with Airtel because mine was an individual normal PREPAID connection. they are simply delaying my complaint saying so many lies. Actually MNP is a customer right. but here airtel is denying that right for me.

I am planning to file a complaint in consumer court for compensation.

I contacted my airtel customer care about this issue no one has respondig . Please. Help me sir

MOHIT WADHAWAN
[protected]

I would like to inform you that I have recharged internet gprs pack of 98 on 18th August 2011 from your customer care service but till now on 31st August 2011, I am not able to use my internet, I have contacted your technical helpline number also that is [protected] more than 8 to 10 times but from there also I am not getting any satisfactory answer, i have contacted Mr. Rahul there he was a Team Lead in technical team and he told me to give just 2 more days I'll resolve your problem or I'll give your recharge amount back into your main account balance.
The error which I am getting when I try to browse my internet is "Packet Data: Authorization Fail", i have saved all the setting which I got from your customer care and I have done manual settings also but I not able to browse, I have changed the handset also in which but in other handset also I am getting the same error, I have contacted your ARC also but of not use.
Whenever I got call back from your service they simply says that your problem has been resolved and its working fine now we have checked at our center and they simply close the ticket but the problem remains the same in my handset.
I have contacted your Ahmadabad technical team also but from there also I have not got any satisfactory answer.
I have been using internet in my handset from the beginning when I purchased the connection but from last recharge I am not able to use internet, I am looking forward to here some good news from your technical team, I thought you can provide internet to your prepaid connections also handling so big number of connections can't resolve one simple problem.

Regards
Geetansh Soni
[protected]

Hello, sir,

My name is Raju thakur and my Airtel mobile number is [protected].
I have not yet received my Airtel Mobile Bill JUNE 2011. So, I called customer care and registered complaint Many time. I have every month remind complain about bill. eventhan not response. so finally give me direction or provide my bill..
.
PLEASE

Raju thakur
Karawal nagar delhi-110094
Email: [protected]@yahoo.in
Contact No.: [protected]

Dear sir/mam,
I am Retailer From chidambaram Tamilnadu
My Demo Number is [protected]
Shop name VINOTHINI TAILORS
Sir my distributer is very Worst....Name SSPR asosiates
NUMBER [protected],[protected]

1)when i call him they will not attent my call
2)they will not come to my shop
3)they will not give me any incentives amount
4)TOTALLY THEY WILL NOT GIVE ANY SUPPORT
In this month i port in 4 numbers but they will forword my msg.....in
this problem tat 4 numbers are not activated on that numbers are below
[[protected],
[protected].,
[protected],]
so only i request u to please change another distributer for my area
or you'll change my sim to any other distributer
Thanking You
Thanks and Regards
VIVEKANANTHAN.G
[protected]
[protected]

Hi,

This is to inform you that I am not happy with Airtel Service which I have reqeusted for. So Please disconnect my airtel broadband connect.

Airtel Lind line number:[protected].


I visited airtel broadband showroon at indira nagar bangalore for change in ownership. They requested me to clear the outstanding balance duirng the month of July which was
Rs 623 and to submit the...

Hi, I have logged the request for shifting of my airtel landline number with broadband from my old house to new house ( which is only 1 km far from old house) Vasundhara, Ghaziabad in Airtel Costomer Care on 24th August 2011. The complaint number was 2877912 and got deadline 26th August 2011 by Airtel for completing the shifting. But till 27 its not done. I have called many times in Airtel customer care from 27 August to 29 August 2011 but always got reply this will be done today. One of Customer representative told me that my complaint was not logged correctly so she has raised a new complaint num 3163304 on 29th August 2011. She has given me the deadline 30 th August 2011 but still not done. Then after having fatique, i have called in Nodal officer of airtel ( to esclate the issue). I have also called many times in Nodal office but still not got any satisfy answer. Few of them also told me deadline but still not achieved by airtel. I am surprised what is the problem why it is delaying. I never expect such type of service by Airtel. Please some one help on this and resolved my problem asap.

i HAVE PURCHASED NEW AIRTEL SIM CARD MY NUMBER IS [protected], WHILE PURCHASING I WAS TOLD THAT I WILL GET 45DAYS FREE INTERNET DATA ACCESS, BUT 30PAISE PER 20 kb IS CHARGE DECDUCTED FROM MY BALANCE EACH TIME!

Dear Sir,
I am getting msg from 555630, 50101 regularly. I can not understand that how this type of service automatically activate without any responds from me. This is so many time that, I have face problem of this type of msg. and automatically deduct my balance. I have also try to talk customer care so many time through 121, 123 and 198 but at end time the call has been disconnect automatically. By the msg “thank you for calling artel.”

So I have try to start DND through online and I have get two time massage that your request has been accept. And the msg are :
1. “Dear customer, please enter following unique identification code on Airtel’s DND registration page to complete your registration nT7b” and I did that but the result is zero. Dt-23-aug-11
2. “Dear customer, please enter following unique identification code on Airtel’s DND registration page to complete your registration 0HDa” there after the result was zero. Dt-29-aug-11

Thereafter my balance deduct one by one. So I want to know why your network is very irresponsible.

So I kindly request to you please deactivate, if any service activate in my mobile “+91 [protected]”. And return my balance. Other wise I should be change my network

i would be highly greatful to you i[censored] provide me the details of incoming and outgoing calls for my airtel prepaid no.[protected] on my email id mentioned below.
thanking you

[protected]@pacificbpo.com

Dear Sir,

I bring to you a case o[censored]nauthorised charges levied on my Airtel cell no. [protected] (owned by Mrs. Vinita Maheshwari).

From 3rd May 2011 till 6th May, I have been charged exorbitantly (Rs. 8910/-) for continuous internet usage. I had not used any such service on my mobile during above period.

Airtel team is chasing me since then for ourstanding payment for the service that is not utilised by me.

Kindly help me settle the case as I have not used any such service between 3rd May to 6th May 2011.

Regards
Vinita Maheshwari
Jodhpur

Dear sir,
I had flexi recharge on my mobile no. [protected] by Rs. 110 on dated 25.07.2011 then talk vlue Rs.105 is not credited in my main acount ,it is credted in my dedicated acount . So I can not use this value .After this I contact to customer care airtel representative said you are further recharge from some small value then this dedicated value transfered to my main acount . I am again recharge by Rs. 35 on dated 04.08.2011 , yet this talk value are not transfer to my main acont . After this customer care / Sr. officer are not given proper response.
Then I am contact through mail then he replied your talk value vaild for 15 days and have expired
I want from airtel they extend my valdity next 15 days on same Talk value.

thanks,

Prabhat Kumar Kanaujia

VVV..........Most Respected sir/madam,
with due respect and in a very polite manner i want to request you that as i have made many-2 requests to shift my land line no.[protected] from 6, Sukh Chain Marg, DLF Phase-1, to K-9/44 DLF Phase-2, but my all the requests are in vain.

Sir/Madam,
Now again i request to you plz just disconnect this no. just now and on the same day.
i will be very-2 v...e....r...y........ thank full to you for this.
As i don't want to pay any amount in with using this no.
Mayank Pratap Singh Thakur
E-salad infoserve (P) Ltd.
6, Sukh chain Marg
DLF Phase-1
Gurgaon.
# [protected]

Hi,

I am Himanshu Soni (mob: [protected]) and want to log a complaint against Airtel Telemedia Services.
I have took airtel broadband connection ([protected]_kk) 8 months back, there were no issues for initial 2 months. but dont know what has changed after that i stopped receiving my bills and receive it only when i log a complaint to airtel and that to duplicate bills not the original one after n number of follow-up.

so, i stopped making payment as i was not receiving the bills, then they disconnected my line and then again i chased them like anything finally a person came to my house with the duplicate bills. I made the payment and then they released my line back and i received assurance from appellate officer that in future i'll not face the same again.

But I again faced the same billing issues, they charged me rental for the time span when they had disconnected my line and had not received the bills for same as well. so have not made the payment again and logged complaints, worte to appellate officer again they took 8 day to respond with no solution but with problem ticket numbers like 2724542, 2443694... which got closed without any solution to me.they have again disconneted my line since 9th August and wantted me to make the payment, yesterday i received the duplicate bills for last 3 months. I had a talk with appellate officer asked them to release my line and i'll pay the money.but they dont agree to it, they want payment first... I dont trust airtel any more because they have no value for customers.
they have charged me again rental for entire month, thought they have disconnected the services.
Now i have gave-up and placed a request 2991786 for the cancellation of my line, which they took with no regret.

Thanks,
Himanshu

Dear All,

We are using the wi fi connection of airtel for the last 20 days. It is so sad that the service is so poor. We have connected two laptops and wireless conection for one is not working...and fore the other one its so slow that it takes ages to browse. There is no way that we can lodge a complaint on the toll free number as the message comes only in a regional language that we do not know.

The problems:

* One laptop can be used only via the lan cord...whats the use of the wireless service. The team is unable to configure and telling us that the drivers are bad..where as we have got it checked twice but there is no problem.
* The promised speed is not coming anytime.
* On one laptop to open one page it takes 5 minutes.


Dear airtel..we had so much faith in you.....and these simple problems cannot be fixed by your team...what shall we do please tell us.

Thanks and Regards,
Harassed User
[protected]