Airtel Complaints & Reviews

Dear Sir/Madam,,


I subscribed for airtel broad band connection on 26/07/2011 , The application form no is SEF No. CH 1221188. I paid an amount of 1000/- towards getting connection on the same date. The cheque also got cleared. The connection was not given even after 5weeks .so I spoke to customer care daily ( Archana, Navin, Dhanjaya ) and also Manager ( Rajiv ) they told problem will be solved with in 2days. I have been hearing this two days for 4 weeks.



A guy ( Yuvaraj [protected] ) came at our door took the documents ( PAN card photo copy and Ration Card Copy ) on[protected] and took Rs.1000/- Cheque. He assured to get connection by 4-7 working days. I contacted him for more than 50 times finally pickup the call and said contact customer care only. Not the Sales Team.



I have been keep calling Customer care for more than 3 to 5 times day, Some people will pickup the call and simply put me hold and hung up. Some people wont even say the anything simply disconnect the call, Even superviosor spoke to me and put me on hold to check the records and even he hung up ( Rajiv Chennai).. no courtesy to call back also WORSET , AIRTEL CUSTOMER CARE TEAM. these guyz fit for nothing.



I had lodged compliant with the customer service to look in to the matter. However, i regret to say that the customer service was absolutely of no use





Kindly do the need full or please kindly guide me how to take action against them for not providing proper support.



Chaitanya S.P



India+91 [protected]

Hi i am using airtel for the last 6 years. my number is [protected]. i am being charged 1Re. daily for the past months for junk JOKES from 54542. I tried to contact the customer care and also tried the UNSUB sms but nothing worked out. I losing my money daily.
AIRTEL INDIA SCAM - Airtel cheating customers. Charging them with junk services without their consent. 1 Re. per junk SMS for each of airtel customers a day will earn them millions each day. even worse is the customers who are scammed cannot contact the customer service for any reason. Think its hightime to fight against these CORPORATE CORRUPTION too.

My mobile of AIRTEL SIM does not allow any Incoming call, if it is not in use for 2 to 3 hours i.e. if there is no outgoing activities like o/g call or sms etc for 2-3 hrs, the caller receive a false msg that the mobile is in switched off condition even though my mobile is in switched on condition.This is happening even after inserting the SIM in different makes of mobile set.First I contacted customer care and they lodged a complaint vide ref COGCI[protected] date July18, 2011.On July 20, it was intimated that the problem had been resolved, however the problem was persisting.Then I made communications with Bharati AIRTEL Nodal officer through e-mails, phone calls etc till July27. Since there was no improvement hence I communicated Appellate Officer of Bharati AIRTEL and he confirmed that the problem would be resolved by August17.However, till today the problem is persisiting and no communication has been received from him.Now I am feeling helpless since I donot know to whom should I contact when Appellate Officer also failed to address the problem.As per TRAI website I could not find any contact to communicate, in case Appellate Officer also declined to solve the problem.Kindly guide. DEBAYAN SARKHEL +91-[protected]

Dear Sir/Madam,
This is w.r.t our Corporate Connection which was taken on 14.06.11. The number allotted to us was[protected]. THe connection was taken through Mr. Kapil Nankani MObile NO. [protected]. Mr. Nankani was handed over Rs. 4000 in cash for the Instrument Charges and he
mentioned on the CEF No. 2768404 where payment details are mentioned as Rs. 4000 with CEF.


However once I have received the bill then to my astonishment i have seen that rs. 4000 has been levied as other
charges. For the same we have tried to contact Mr. Kapil Nankani, however he has constantly avoided taking our call and has not reverted. We had earlier also made a complaint at your Noida Sector 59 address, however our query was not resolved. We have again made another complaint for which reference no given was 2392772. The CEF clearly mentions that Rs. 4000 has been paid alongwith the CEF.


He has earlier also tried to mislead us by selling multiple individual connections in the name of our director Mrs. Sweta Priyadershi. connections sold earlier were 4116767, 4116969. The same was done seemingly because he looks after Individual connection and not corporate connection.

What is really bad is his behavious in not picking up the calls and misleading us constantly.


Request you to kindly investigate the same and take strong action against the individual concerned. If no action is taken then
we shall be forced to file an FIR. awaiting your quick revert,



Sweta Priyadershi
Director Hi Impact Consultants Pvt Ltd
[protected]

Hello Sir,

I am currently using Airtel Network and recently they offered for me Airtel to Airtel 10 paise and other networks 30 paise. On August 15, 2011 I have recharged for Rs. 50 and my plan changed without any prior information from Airtel and I have charged for 30 paise for all networks. I contacted customer service regarding the same and one of the Agent escalated to supervisor named Mr. Ganesh and not resolved my issue and provided Nodal office number and I spoke with one of the officer and never replied proper resolution and not taking care about the issue. And also they said you will get full talk time for Rs. 50 but still not yet received the same and the complaint number is CBNRA[protected]. I never received any prior notice regarding the plan changes. I kindly request you to contact the Airtel networks and resolve my problem to save my monies.

I hope you will do the best to get my same existing plan.

Thanking you,

Saravanan P
Cell number: [protected].

No. 2/5, Venkateshwara nagar II nd main road,
Velachery Bye Pass (100 feet) road,
Velachery
Chennai 42.

Hi All,

I recently came across an incidence of phone abuse/harassment concerning Airtel employee/vendor and want to share the experience concerning breach of code of conduct by there employee/vendor.I lived in bangalore from start of 2009 to mid 2010 and used Airtel postpaid number [protected] (Paid 500 as security) but as my work required I had shifted back to delhi,I remember making my final bill payment but can't confirm if I had settled the account for this mobile number.

After 13 month,I get a call from [protected] and found a lady , Jenny, who claims to be an Airtel banerghatta office employee,on the other end and she apprised me that I have 2100INR balance for above mentioned Mobile Number and need to pay this amount immediately .I asked for the breakup or details for the charges and she denied stating that they can't produce bill or breakup chanrges for any bill older than 6 months therefore I can not verify the charges as well as I tried calling customer care and found that there are no details for this number in system.After first call,I gave Jenny my emailId requesting her to send details that I need to make payment on Airtel behalf ,so that I can verify she is making correct claims,which she also agreed to

.But everything changed when I received call while going to my office yesterday,She called and in strong words asked me to make payment and when i asked if she had sent the mail on airtel behalf she started abusing me stating that If I didn't make the payment by EOD yesterday, she will pick the number from my caller list (number I called and people who called me) and will send a message that I am a cheat and have defaulted on my payment.When I asked to handover the call to her superior she greeted me with further abuse and at one point compare me with people who left their wife after one year etc and abuse continued with such taunts.I asked her following question but didn't get any direction/answer for them

1) Why airtel hadn't contacted me in last 13 months even once if any payment was pending? I have nmot changed my email-id which was registered for above number.
2)What will happen to my security amount ?
3) If I made the payment how I will get the final closure on this so I don't have to come cross such incidence again.

I can't believe that Airtel can stoop to such low and they have breached their own code of conduct ,mentioned on their own website and want to remind that in case if the lady take any action as mentioned by her, this is a clear case of breach of confidentiality and image tarnishing by Airtel.

I have been using airtel services for more than 7 years and have not faced such a terryfying incident before though i know i might not have settled my account before leaving bangalore in hurry
but I am not the only culprit as company failed to contact me via e-mail/phone in last 13 months.

I am ready to pay all my dues but need details and proper closure and Only one request "STOP Harassing".

Hope to get a quick response from your side or provide me with contact details of a person who can guide me.

Thanks,
Hariom Sharma
emailId : er.[protected]@gmail.com
+91-[protected]

Sir i'v purchased airtel digi tv in 2009,now my remote is not working properly due to which we r unable to watch any of the channels,i've registerd complaint at airtel digital tv customer care on[protected] and they have given me complaint.no.10645744 happy code as 179 service engineer cell.no[protected] price of remote Rs.150+100 (service charge if deliverd to home )and asked me to wait for 48 hrs.After that i called service engineer but he refused for home delivery and asked me to come to their office and i went to their office but to my surprise he charged Rs.350 for the remote and said Rs.150 remote what airtel customer care executive are saying is of china made and it will nt work properly and i refused to take and registered complaint against him @ airtel service .Since then 15 days have passed neither action is taken against him nor i received the remote though i regulery called to customer care and everytime they sms me with different complaint.no 10645744 dt 3-8-2011, 10744110 dt 6-8-2011 ,10780643 dt 9-8-2011 ,10910523 dt[protected] , 10943676 dt[protected] , 11003671 dt[protected] .It seems airtel people are nt at all interested in delivering me a remote ,they simply sms us and make fun o[censored]s, no one is serious in resolving my problem @ airtel digi tv as i'v talked with almost all top service people.The local dealer here said Rs.200 extra what he is asking is bribe and in which Rs.100 will go to the company indirectly,iam really really shocked to hear and informed this to customer care .NOW AFTER 15 DAYS IAM REALISING THAT WHAT LOCAL DEALER IS SAID SEEMS TO BE RIGHT AS AIRTEL PEOPLE ARE DOING ABSOLUTELY NOTHING..KINDLY HELP ME IN THIS REGARD

Respected Sir,

I'm a customer of airtel prepaid services, with the number [protected]. As i was in international roaming i couldn't use my airtel number. It got deactivated 10 days back. I'm a business person and I want the same number back.

Please reply to [protected]@gmail.com

Hi Team,

This is to bring to your notice that attached bill is still showing an amount of INR 1537 as due for last month. I had also called up on the customer care but seems like they were least bothered to fix my concern.

To give you an overview, my Airtel IPTV connection was not working for the entire month of June for which I have 11 different ticket numbers (mentioned below).

436922 - On May 30th
[protected] On June 04th
[protected] On June 05th
[protected] On June 14th
[protected] On June 17th (This is call reference number, as ticket number was not provided by the agent)
[protected] June 18th
[protected] June 20th
[protected] June 21st
[protected] June 22nd
[protected] June 26th
[protected] June 30th

Finally issue was fixed on July 05th. During entire month of June, I was harashed by numerous phone calls stating again and again that my issue will be fixed (since I also work in a call center and sleep during day time),attending those calls was no less than a night mare for me.

I also got a confirmation call after July 05th from Airtel executive to check if my connection was working fine and since I somehow knew that next thing coming my way is the monthly bill, I did asked that exective to ensure that I am not charged for the duration my connection was not working & he assured me the same.

Now, from last 10 days I am getting call from Airtel on daily basis asking why I have not deposited the amount and everytime I have to tell them the complete story. This is again no less than harrsment as they don't even look at the history of customer before calling and all they are concerned about is damn bill. Is that how AIRTEL takes care of their customers??

Atlast, today (August 17th) I decided to walk upto Airtel store in hope of a solution, irony of my life... system was not working there. Lady executive over there noted my concern and all details (including above mentioned ticket numbers) and ensure me that she will call back in next 1 hour and that never happened. Since, I am in need... I again went to the Airtel Store (almost after 3 Hours) and by that time Lady executive had already left. Another Person Anil Verma assured me a call back tomorrow, lets see what happens next........

Meanwhile, I just thought I should write to all airtel departements in hope that someone will read this email and will help me.

Regards,

Mayank Aggarwal
[protected]

I have a broadband connection. Earlier my plan was Impatience plan with 4Mbps and 50 GB download limit FUP. Then I requested it to be upgraded to Turbo 150 GB download limit FUP and they said they did that. That was 2 months back.

Today I got a mail from Airtel saying my 25 GB quota is over and for the rest of the billing cycle my speed will go down to 256kbps.

Are these freaking retards kidding me? My plan is 150 GB not 25 GB. I asked them to UPGRADE to 150 GB and those bloody DOWNGRADED it to 25 GB.

I have been trying to call the customer care for past 1 hour. Each time it takes 5 minutes to get through to one of those so called customer care executives and then they put me on hold while they pull up some data and it gets disconnected every time. Can you believe them? Each time they put me on hold - bam - I lose connection. Airtel is starting to suck donkey balls.

Does anyone know how's other broadband services in Bangalore? How is this Tikona broadband? They used to call me up daily and I chose Airtel over them but now I see I might have made the wrong choice.

Hi Sir, I am using Airtel from almost 7 years and of late I am facing a lot of problems with their service. In fact they have been very very irresponsible in treating their loyal customers in a very bad way....
Today I recharged my monthly GPRS pack of Rs. 98 and to my surprise i noticed that i got only 1 GB of data usage!!! All this time I used to get 2GB... 50% reduction... or to say 50% Hike in tari[censored] and without any intimation??? I am very upset and seriously thinking of porting to other operator...
When they know that this kind of schemes affect their loyal customers I strongly feel that they are obligated to at least send an SMS saying that from next recharge you will get 50% reduced data usage... but no when I spoke to their customer executive he, after hearing my grievances, transferred my call to the area supervisor and he started all over again asking my problem and then said he can't go nothing... and it was changed some two days ago... strange...
During this neck to neck competition between the operators, Airtel is the only provider who does not care about the customers. We have always come to learn that competition between services benefits the consumers... but alas not with Airtel. Tata Docomo is giving 4GB for 98, Aircel Unlimited for 98 and Airtel 1GB is too bad.

Airtel DTH
Location: Bangalore, Karnataka, India

bajaj on Jul 20, 2011

false promotion offer given by customer care
this was the time i called up customer care for upgrading DTH annual subscription, i was informed by customer care, that you recharge for 325 rupee and you get 350 rupee after 48 hours to your account, he even confirmed that you can do this multiple transaction and each transaction will have 25 bonus rupee reflected in your account. just that i have to recharge every time with 325 rupee. done!
i asked him to reconfirm on the same, fair, he placed me on HOLD for a minute and double confirm about above offer. it took 45 mins that evening for me to do 7 * 325 transaction to reach 2100 rupee. latter once all set, i called up customer care, now its shocking they rejected to provide me the offer which they said from there mouth, how shameful. airtel is rumbling bumbling there client they give about there valuable time.

nodal was one more pathetic experience, the person who came on support from nodal sounded more like DON and came over phone to say conclusion that we can't do anything PERIOD.

its sad that such brand value company are making profits by servicing bad to worst of support, i would be please to leave airtel and jump to other service provider who has meaning and give little importance to there customers. i would insist others to also avoid airtel , its no good dht company compared to tatasky or reliance dth.

also DON"T EXPECT NODAL TO HEAR YOUR VOICE, THEY ARE NO GOOD COMPARING AIRTEL CUSTOMER CARE.

customer ID = [protected]
City = Bangalore




Aug 6, 2011 by
airtelpresence
Dear Customer ( bajaj ),

We would like to inform you that your concern listed 20 July 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to [protected]@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Aug 11, 2011 by
bajaj
OH MY GOD!!!

ISSUE RESOLVED ????
WHAT A SHAME !!! WHAT A SHAME...
MR. Naveen you called up 3 times to me and said we are looking into the matter, we agreed upon the deadline till 15th aug, wondering what made airtel to say you solved my issue. IT SOOO DIRTY TRICK SIR. Also isn't it awful, that u need so many weeks to resolve small small tiny matter ?

NODEL IS AWFUL, even corporate team are among the one. All same team i guess.

I HAD IT ENU[censored]

I Would suggest everyone to AVOID AIRTEL DTH connection, These people are luring by pathetic customer support and even continued to show there lame support. They have no sense what they are dealing on and offering fake discounts offer's to consumer which they reject after accepting the payment.. Lets unite and avoid airtel, they are really no good compare to others.

Dear Sir,

I am sudhavamsikiran from Hyderabad. I am using airtel service with mobile number # [protected].

I found that there is a dedcution going on balance of my number. so to rectify this i tried to contact airtel customer care. But its lifting the call and immediately disconnecting. So I got frustrated and plan to bring unde your notice. So can you please take a action in this escation.
you can reach me at above number [protected]

Thanks and regards

D.Sudhavamsikiran

I raised a disconnection request on on[protected] and confirmation of the same
has been received on[protected]. And it is informed that within 7 days it will be disconnected. I wrote the second mail(reminder) for disconnection on[protected]. I wrote the third mail(reminder) for disconnection on[protected], and everytime they are sending "We regret the inconvenience caused to you" mail. I called up customer care multiple times; but no effect. Airtel is cheating its customer, because I have to pay the rental, till it finally got disconnected.

Below is the mail thread:

[protected][protected][protected][protected][protected][protected][protected]-
Dear Sir/Madam,

It is nearing a month after the disconnection request, I called up multiple times the customer care and this is the 4th reminder mail I am sending to you.

Everytime you are writing "regret for the inconvenience" mail but not taking any action. I doubt the service of airtel.

Regards,

-Saurov



[protected] Original message[protected]
From:"[protected]@airtel.in"< [protected]@airtel.in >
Date: 8 Aug 11 18:08:53
Subject: Re: REMINDER: [REFERENCE NO. 1241914]DISCONNECTION REQUEST OF AIRTEL BB AND FIXEDLINE NO. [protected] [|BAL|Qrc[protected]|]
To: [protected]@in.com

Dear Customer,

Ref: Email dated[protected], regarding delay in cancellation for airtel number [protected].

Thank you for writing to airtel.

We regret the inconvenience caused to you.

We would like to confirm that we had already registered a request with reference number 1241914.

Our team is working on the same and our executive will revert to you shortly.

We seek your cooperation in this regard.

We hope that we have been able to address your query suitably. Please do write in for any further assistance.


Warm Regards,

Swetha H J
customer care executive
bharti airtel limited



Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=A9EB176099FA...⇄ 356B9D82765A5E6296BA9EB1C7E878D888BFA1E63A6&refno=Qrc[protected]



[protected]Original Message[protected]
From: [protected]@in.com
To: [protected]@airtel.in
Cc: [protected]@in.com
Sent: 08/08/2011 02:04:23 PM
Subject: Reminder: [REFERENCE NO. 1241914]DISCONNECTION REQUEST OF AIRTEL BB AND FIXEDLINE NO. [protected][|BAL|Qrc[protected]|]

Dear Sir/Madam,


I have requested for cancellation on[protected] and confirmation of the same
has been
received on[protected]. I wrote the second mail for disconnection on
[protected]. But the disconnection has not been done yet and both
incomming and outgoing calls are active, as well as the BB connection. As you
said that your team is working on the same;

I am curious and afraid that your team is so unproductive that they are taking
14 days for a 1 day work?

Please take the request on urgent basis and stop the service with immediate
effect.

Regards,

-Saurov

[protected]


[protected] Original message[protected]
From:"[protected]@airtel.in"< [protected]@airtel.in >
Date: 4 Aug 11 18:04:39
Subject: Re: [REFERENCE NO. 1241914]DISCONNECTION REQUEST OF AIRTEL BB AND
FIXEDLINE NO. [protected][|BAL|Qrc[protected]|]
To:

Dear Customer,

Ref: Email dated[protected], concern regarding cancellation for airtel land
line [protected].

Thank you for writing to airtel.

We would like to confirm that we had already registered a request with
reference number 1241914. Our team is working on the same and the request will
be resolved shortly.

We seek your cooperation in this regard.

Please do write in for any further assistance.


Warm Regards,

Ramani.S
Customer Care Executive
Bharti Airtel Limited



Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=D5365DAAD335
57BFC3C1C1C3CF315AB9D33F43424BAE194C4F4EB4D63758B8D83D5FAFEF117791F[protected]&a...⇄
no=Qrc[protected]



[protected]Original Message[protected]
From: [protected]@in.com
To: [protected]@airtel.in
Cc:
Sent: 04/08/2011 12:23:29 PM
Subject: [Reference No. 1241914]Re: Re: DISCONNECTION REQUEST OF AIRTEL BB AND
FIXEDLINE NO. [protected] [|BAL|Qrc4904886|]

Dear Sir/Madam,


As per your mail the disconnection should happen within 7 working days; I have
requested for cancellation on[protected] and confirmation of the same has been
received on[protected]. But the disconnection has not been done yest and both
incomming and outgoing calls are active, as well as the BB connection. So
please stop the service with immediate effect.

Regards,

-Saurov

[protected]

[protected] Original message[protected]
From:"[protected]@airtel.in"< [protected]@airtel.in >
Date: 25 Jul 11 13:09:15
Subject: Re: DISCONNECTION REQUEST OF AIRTEL BB AND FIXEDLINE NO. [protected]
[|BAL|Qrc4904886|]
To: [protected]@in.com

Dear Customer,

Ref: Email dated[protected], requesting for cancellation for your airtel number
[protected].

Thank you for writing to airtel.

We regret the delay in responding to your mail.

As per the telephonic conversation on your mobile number [protected], we would
like to inform you that your request for cancellation is registered under the
reference number 1241914 and same will be addressed by 7days.

Please be informed that as per process, the rental and services (outgoing and
incoming) will be barred for the a bove mentioned connection end of 7th day
from the cancellation request date.

We would also like to inform you that the cancellation procedure would take 7
wo
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sir,mai ap ka 1 sal se air tel digital tv custmer hu. mera custmer id number he [protected] . pichale kuch dinose hum apki compani ki service se bahut naraj hai.gay mahine me mai ne ap ki call center mai audio ki problem ki vajah se complent kiya tha. 15 din tak me ap ki call center or service center me phone karne ke bad ap ke service center wale ake mera set top box change karke gaye. per oh set top box kuch ghante me hi band pada. maine phir se ap ki call center mai complent darge ki per muze 7 din tak call center or service center me phone karne pade.22 din tak mera tv set band raha or muze bahut pareshani bhi saheni padi. abhi maine 14th aug. ko 22 din ke refund ke liye complent ki he.per complen ke 3 din ke bad bhi muze refund nahi mila. sir aj competition bahut badhi he or aise me ap ki company es tarah se service deti he to jald hi ap ke company ka diwala nikal jayega.

Hi Team,

Please note that my Mobile Postpaid amount of Rs.1189.26 is totally
unacceptable for the Month July-Aug. My Mob no is [protected].

I have taken 299 postpaid plan in which I was told that I will be given
750 minutes (local+national) + 100 sms/day.

But in the current bill deductions in total call charges is only Rs
373.7 and also I have been charged SMS service too.

I dont know who will be able to help me out as I am unable to pay such
huge amount for Mobile bill. I think Airtel has started putting
unwanted charges in mobile services which could lead to losing trust
of Public.

Hope you understand this issue and revert asap with an adjusted bill.

--
Regards,
Mayur

I have been an Airtel Customer for 10 Years. For the past 2 years or so, my bills have been consistently in the 1000/- or less bracket. All of a sudden for the past two months, Airtel has given me a bill of 10,000/-. The Call and SMS charges are only about 2000/- but the GPRS charges are 8000/- for two months! I complained to them and they said the data download charges implied are correct and have to be paid. I said they were too high and you guys are looting customers in the name of mobile GPRS, I complained multiple times and asked them provide a waiver and cancel my GPRS, I have atleast 50 Airtel connections between me and my family and for a customer of 10 years who has always paid the bills on time, they are completely unwilling to reduce the charges. They are manipulating the customer by waiting for such opportunities to over charge the customer, like predators. They never educate the customer about the increasing bill and the data download charges or usage statistics. They wait for the customer to be unaware and look for an opportunity and pounce on him. Having the largest market share and customer base makes them the king and the customer is utterly disregarded. In the name of data download they are blackmailing me into paying a very high sum and I will take this matter up with the court of law if I have to. The phone number is important to me and they know I cannot forfeit it and so they are trying to extract money from me. Please help!

Dear Sir,
I am having an Airtel Prepaid mobile connection my Phone No. is [protected]. It is being observed that last 11 months onwards money has been deducted from the balance apart from call charges which is not acceptable. I have not activated any value added services.Sometimes the balance reaches to minus.I want from you to get me back my hard earned money which you have deducted other than call charges

Hi,

My name is vishal satpute and my no. is [protected]. This is the Airtel Friends-I connection and has been using from last five years. The problem is I am not getting my plan beefiness.
I have using this plan from last five years by recharging Rs 110 every year for plan continuation. This time my plans validity was ended 13th August 2011, before that I got a message from Airtel saying please recharge 110/- for your plan continuation as your validity is above to end. I confirmed from 121 customer care and did recharge of 110/- on 12th Aug 2011 for plan continuation.
I got a message as the recharge gets successfully, but I was not getting the plan benefit that I was using. I called several time to customer care and raised complaints[protected] against plan benefits. Many time I asked to want to talk to serious but they hang on the call for sometime and disconnect the line, here I am wasting my money as they charge 50 paisa.
Today 16 Aug morning I got a call from the customer care regarding the same issue. I explained everything and ask for need to talk to senior. They connected me with senior name samir. He told me my plan validity is up to 10 Aug and as you recharged before the date so you will not getting this plan benefit. This is to totally not except able and this is excuse from Airtel.
Please do the needful.
Regards,
Vishal saatpute.

It's been more than a month since I paid for my Airtel Broadband and I am yet to get a connection or at least get someone to resolve the issue.

The summary of events:
15/July/2011 - Applied for broadband connection through Anand Kumar, Airtel outlet at BG-28, Aditya Mega City Mall, Indirapuram. I was told it will take 1-2 weeks, but normally should be done in a week, and Airtel will give me 10% discount on bill as a good-will gesture for late connection.
18/July/2011 or 19/July/2011 - A person from Airtel came to my premises for internal wiring
Some where close to 5/August/2011 - Visited Airtel outlet to know the update. I was convinced that it will be done within a week
10/Aug/2011 - Received SMS, "Your airtel broadband and fixed line bill for the month of Aug'11 will be generated on 11-Aug-2011 and the due date will be 30-Aug-2011."
10/Aug/2011 - Dropped email to AirtelPresence, Airtel Outlet and Mr. Rajesh Agarwal from Airtel outlet
16/Aug/2011 - Still no update from Airtel

This is gross insult of customer rights by not providing a promised connection even after payment and sending the sms for bill generation. I was a customer of Airtel broadband since April/May, 2007 to March, 2010 and then was out of India for an year. After coming back, I am really shocked to find Airtel's service in such a pathetic state.

I work in management role for an IT firm and hence internet connection is really crucial and critical for me. This professional situation coupled with personal dependency where my family members want to see my infant son on video chat, makes internet a 'must have' item for me. This delay has already caused a lot of loss for me and I don't intend to continue it further.

It's my request to immediately get my broadband connection active with two month's bill waiver as a gesture for delay in connection. Else please refund my money along with the gesture compensation for the delay. The amount will come to INR 1800 (500 deposit + two month's broadband rental, 650).

If again this time, I do not get any response from Airtel, I will be forced to move my application to consumer court to get the real justice that I deserve.

My details are:
Shashank Paliwal
CEF No. 2784179
FSE Code: ZARC49
Ph - nine eight one zero eight one seven five eight one

~
Shashank Paliwal



On Wed, Aug 10, 2011 at 7:25 PM, Shashank Paliwal <xxxxxxx.[protected]@gmail.com> wrote:
Dear All,

I have applied for broadband connection on 16/July/2011, however it's been almost a month & I am still waiting for the broadband. On 18 or 19 July, a person came to my residence for the wiring purpose, and since that day there is no update.

The connection was applied through Anand Kumar, Airtel outlet at BG-28, Aditya Mega City Mall, Indirapuram. I was told that there is an up-gradation going on, so it will take 1-2 weeks, but normally should be done in a week. Also I was told that I will given 10% discount on my bill for this delay in installation.

To my surprise, I received an SMS today, "Your airtel broadband and fixed line bill for the month of Aug'11 will be generated on 11-Aug-2011 and the due date will be 30-Aug-2011."

This is like adding salt to injury. I request you to please enable my broadband connection by this friday (12/Aug/2011), else please refund my INR 500 that I paid. If the broadband connection will not be in a workable state for me by the said date, then the contract stands cancel on the basis of the deficiency of services.

This kind of poor service and attempt to charge the customer for the services that were not provided is against the customer rights. I once again insist to either get my broadband working by 12/Aug/2011or refund my money.

My details are:
Shashank Paliwal
xxx, xxxxxxxx,
+91-98108xxxxx

~
Shashank Paliwal