| Address: Bangalore, Karnataka |
I applied (Application No.: 273355, Cef No.: TBLR)for an Airtel Broadband connection (ALFA-6GB) through an Airtel agent/executive (someone Mr. Kashi….., Mobile No.:[protected]) on[protected]. He explained me that the offer I wish to apply for would cost me Rs. 1600. Further, he suggested me that I should give him Rs. 800 immediately and Rs. 800 at the time of application. Also, he took additional Rs.50 in the name of some formalities. He promised me that I will get the connection within next 4-5 days. When I did not get any reply form either the executive whom I had applied through or the Airtel, I called up the executive. He picked up the call after 4-5 calls only to buy time for 1 hour. To my dismay, 2-3 hours went by but he did not reply. Later, when I called him again, he did not reply to my satisfaction.
Then I called up Airtel customer care (Complaint No.:3076956, Date[protected], Executive- Mr. Janardan, Location- Bangalore). The customer care executive told me that no application, in my name, was received by Airtel till date. I told him, in detail, about my grievances and he assured me that he had noted down all the details. Also, I had told the name and the contact number of the executive I had applied through. The Airtel executive assured me that Airtel would contact me latest by 5:30PM of[protected]. Again, I did not get any response from Airtel till[protected]. When I called up again on 3rd September (Complaint No.: 3412236, Date[protected], Executive- Ms. Soni, Location- Bangalore), the Airtel executive told me that there was no information noted down in the previous complaint about Mr. Kashi. She again assured me that I’ll get response latest by 5th September, 2011.
At last, I got a verification/ inquiry call from Airtel on 6th September (Phone No.: [protected]). The caller ( a lady) told me that they have, finally, received my application but she did not tell me the date on which Airtel received my application. Again, she told me that Airtel would contact me as soon as possible. I told her my time of availability and requested that the Airtel should manage accordingly.
Unfortunately, I did not get any response from Airtel as of today (8th September, 2011). When I called up today around 5:00 PM, the customer care executive told me that Airtel tried to contact me but my contact number was not reachable. This is absolutely baseless excuse because my number is a business number which is available 24x7. Instead, this excuse on the part of the Airtel executive would put double shame on the Airtel as my mobile number is Airtel’s. When I requested to transfer my call to higher-ups, he requested me to hold on-line and made me to wait for 7-10 minutes but no one replied afterwards.
I expect that the Airtel would act immediately and provide me the connection within 24 hours. Further, I request the consumer forum and the TRAI to look into the matter and take necessary action in this connection.
Sincerely,
Nirmal Kumar Dubey
Mob No. [protected]
Aug 13, 2020
Complaint marked as Resolved 
aap apni airtel no.
[protected] ki samast sevavo ko ttkal roop band kare
sanjay tripathi..
[protected]