Airtel Complaints & Reviews

Topic: Airtel Postpaid billing issue with gprs
Name: AJAY BHASKAR ROY
Airtel No: [protected]
Relationship No: [protected]
Bill No:[protected]
Bill Date: 06-Aug-2011
Bill Period: 05-Jul-2011 to 04-Aug-2011

I activated airtel gprs Rs 98 plan for free data usage upto 2 GB on 11th July, 2011.
After activating it, I found out that a considerable amount was getting added onto my unbilled amount every day.
I called the customer care executive expressing my concern about this.
They replied that there was no need to worry and that these amounts will get added on as unbilled amount but when the bill is generated only 98 rupees will be charged for internet if my data usage is within 2 GB.
My credit limit is Rs. 1500.
Now when the bill was generated at the end of the billing period, that is, on 06th August 2011, I was shocked to find it to be Rs. 15528.11
The amount on account of my call usage charges and bill period charges was around Rs 324, and the rest was all internet charges.
On scrutinizing my bill and calling the customer care executive I got to know that internet browsing through airtelgprs.com was covered under the plan I activated and that browsing through WAP_ALL (Airtel Live) was to be charged(Which was never told by customer care executive when I taken the Rs 98 GPRS plan).
But my point is that my credit Limit is Rs 1500, so airtel should have intimated me when I crossed it. Instead they waited for the entire month for me to accumulate more and more Data charges and slapped this bill of Rs 15528.11 on my face. The normal data charges are Rs 20kb/30paise. So if I would have thought of spending my entire 2 GB usage, my bill would have been around Rs 31000.
The Customer care executive, who clarified my bill details, transferred the call to her floor manager. On telling the floor manager that as my credit Limit is Rs 1500 why should I get a bill of Rs 15528.11 and explaining her gprs usages, she offered to waive my bill.
I wrote a mail to [protected]@in.airtel.com and nodalofficer.[protected]@airtel.in , appellate.[protected]@airtel.in explaining my issue, but got no reply till date.
My point here again is why did airtel wait for my usage to reach up to Rs 15528.11 to intimate me and not when it just reached my credit Limit of Rs 1500?
Airtel barred outgoing from my mobile on 9th August, 2011, as if they finally realized that I had exceeded my Credit Limit of Rs 1500. Please provide a fruitful solution for my billing issue and also ask Airtel to make their billing system transparent so that whenever a person exceeds his credit limit, he should be intimated then and there instead of waiting the amount to get accumulated to manifolds the actual credit Limit.
Plz. Help me……………….

Dear sir/mam,

This is not the first time. I must be habitual

This is the message: Sender Airtel AD-54321
"Thanks for downloading Java Game from Airtel. You have been charged Rs 70. Latest games http://gclub.in browsing @ 10p/10kb"


I am Massarrat Abbas s/o syed shamim Abbas r/o 52A/8A Abbas Colony, Dariyabad, Allahabad. U.P.
My cell number is Prepaid and Number is [protected] which is transfered from Vodaphone. This is third month and now Airtel has started their cut through policy to deduct balance from the customer account.
I am using GPRS for a month Rs. 98 which is valid till 31-August-2011.
today i have download some Application from OVI Nokia, and you must know this is free for nokia hand set user. From OVI nokia hand set user can download many Application without any charges only net charges will be aplicable if customer have already GPRS facilicity, it will be free of cost.
Then today why Airtel have commited this fraud and illegally deduted Rs. 70 from my prepaid.
this is not the first time before i was the user of Airtel and my Last cell num,ber was [protected], the same matter was in this case and when i have log complain your customer care executive was not ready to entertain my complain, when he ready to listen he said you have downloaded CRiket game.
i said when i have to go to check my NOKIA e63, and remember on thing in this cell phone download Accelator is already installed and this software take record of evey downloading and there is no any file.
finally Airtel had return my money, but i was very exhaust with Airtel and this number i have been close.
Kindly investigate it and return my money because i already have forward this mail to my Advocate.
Please do the needull.


Regrds,
Massarrat Abbas
[protected]

I am saranga satapathy my mobile number is [protected](airtel) was activated automatically for video club and i had deducted 25 rs every day 15/ for that i complained to costomer care still i did n't deactived from it.i got the msg on 21 aug 2011 like this "dear user,your video club service will renewed in 2day and you will be charged 30 rs for 7day.to unscribe click on the below adress http://203.115.112.5/muc/default.aspx?route=unsub/
i tried a lot but i didnot deactivated from that.
What is the solution for this problem? Contact me pls..I am saranga satapathy my mobile number is [protected](airtel) was activated automatically for video club and i had deducted 25 rs every day 15/ for that i complained to costomer care still i did n't deactived from it.i got the msg on 21 aug 2011 like this "dear user,your video club service will renewed in 2day and you will be charged 30 rs for 7day.to unscribe click on the below adress http://203.115.112.5/muc/default.aspx?route=unsub/
i tried a lot but i didnot deactivated from that.
What is the solution for this problem? Contact me pls..

TO WHOM SO EVER IT MAY CONCERN

22nd August 2011
Kollam

As per my complaint[protected] to the Nodal officer Kerala Circle, I receive a call from your side on 19/08/2011—11:33am from [protected] informing me that it was a call from Nodal officer Kerala Circle and it was to inform me that my complaint is resolved.
Later I noticed that, he may cheat me by giving a false commitment (Never expect from a Nodal-Officer).So I made a call to the customer care on the same day and talk to Mr.Shaji (Floor Supervisor), he informed me that he may re register my complaint (My new complaint no:[protected] and he assured that once he was alive for the next 24 hours my issue was resolved (The best joke, I heard in this year)
By 20/08/2011-4:51pm I receive another call from [protected] your technical team (they told so) they inform me that my issue is resolved. From my past experience I know that they surely cheat me (Since the call is generated from AirTel DTH Team) Later I understand that my expectation was right
Losing all hope on your side I again made a call to Customer care (hope that should be by 100th call to the customer care regarding the same issue) on 20/08/2011by 6:30pm, from there I receive the most shocking message. They inform me that they can’t solve my issue because they are mere trainees. I request them to connect to any of the senior executives, but none will be interested on my issue. I sent more than twenty HELP SMS to the customer care, by this time I didn’t receive any call from your side.
As per your SMS to my mobile on 19/08/2011 by 03:07pm Validity of my service may expire on mid night of the same day. But from 15/08/2011 onwards am unable to view any of your channels. You are reducing amount from my main account at the rate of rupees 4.71per day. So totally I lose rupees 23.55(4.71x5days) from my main account till 19/08/2011 without providing any service to me. I never expect the same from brand like “AIRTEL” --cheating the customer in the worst manner.
Once I understand that my balance is low, I recharge my account on 13/08/2011 by 4:43pm for rupees 1721/-(410days validity offer).So with more money on my account and with more validity, Why you guys play game on me?
I feel too pity on your team, Are you guys work with the motto to spoil the brand Image of AIRTEL….???? I assure you, if you are using the same team-- within a short span of time AirTel DTH Services is wiped out from the Industry
Every time I call your customer service, they inform me to SWITCH ON the STB for one hour and they told me some issues, even the LKG student may understand that they are lying. Apart from my money I lose from my main account, I lose money for electricity charges (in order to keep the STB “ON” for more than one hour a day) and the most valuable thing –“TIME” (from 17/08/2011 to till date).

This should be my final mail to your side, by believing that at least one person in the AirTel team who should show some responsibility towards his job, else the position he is handling (at least the salary he is drawing). If my mail may reach that person sometimes my issue is to be resolved. If it does not happen, with in short span of time, you guys can search for better jobs in some other concern because without customers how can you exist….????


Awaiting for more lies and Excuses from your side,
CHIPPY.R.S (Customer ID : [protected])
HP:+91-[protected]

Dear Sir,
My Airtel prepaid no. is [protected].


1. since 20th August 2011, my account refuses to get recharged by both easy recharge and voucher recharge. I complaint this problem to Customer care on 21st Aug and they asked me to type 'TM' and send to 404.
404 replied 'U are currently enjoying a special tariff/sms benefit. which will not be carried forward to the new plan benefit of the current plan'. Problem not solved.

2. I could not get connected to Customer care (198,12131,121) for one month. I complained many times and they promises it will get resolved in 2 days. But the problem persist still.

Regards
Masiullah

Sir,
I am in border security bhuj (Gujarat).Sir i am requesting following few lines for kind consideration and favorable action please.
1. Sir my father and mother is older and lived in uttrakhand (Bageshwar) using two mobile no of AIRTEL of is [protected] , [protected].
2. Sir Airtel company cut the charges of caller tune services without prior permission.When my perants talk with customercare, they blamed on parents about pressing any butten during incoming call by airtel company.
3.But sir they are completely lieing, not such things were happned.my parents always cut such type of call.
4. Sir i am requesting you to look this matter on priorioty basis.
5. Sir this act of kindness give me a calm and peace on border area.


Thanx SIr.

i am using an airtel number
my SMS dont go on 3G(umts) network...i have checked and corrected the centre number as well.
this happens with every cellphone i insert the sim in.
my sms go very well on 2G network. but dont work on 3G

my 3G works absolutely fi9
my customer care dosent connect.

any guidance?...from other numbers i called customer care but they say everything is correct from our side.

sir,
I Anil Kanta Maharana, from orissa beg to state that I am portable my number( [protected]) from Aircel to Airtel on 29/04/2011 to submit my document& photo copy. but 15 before i got a messege you re submit your document. same messege i got more time then my number was deactivated. so I re-submit my same document at Airtel office. then my number was activated. but now before 2 days i got a messege "your Airtel prepaid anrollment from has been rejected. please re-submit immediately". You tell me sir how many time I submit our document, and they are reject it. please consider my matter.


Anil kanta Maharana
mobile-[protected]
Airtel

Please note the below email from the company, which is self explanatory. Please read the fine print before availing of services.

Dear airtel customer,
You have reached 100% of your broadband usage limit of 5120 MB as on 21-AUG-11.
Going forward, your speed will be reduced as per your plan till the end of this bill cycle.
Speed will be resumed at the beginning of your next bill cycle.
You are still on an unlimited plan and all your data transfer remains free.
However, if you need a higher speed, you can visit us at www.airtel.in/sod and
subscribe to Speed On Demand - A service from airtel where you can increase your browsing
speed by paying a nominal charge.
Please note this is an indicative unbilled usage. The actual usage will reflect in your next bill.
For any queries, please feel free to contact us at 121 from your airtel fixed line.
We thank you for your association with airtel.

Dear Manager(Sr.),
Airtel, Customer Care,
Mumbai, Maharashtra Circle,
Complaints and Resolutions.

Sir, I have called a customer executive over my mobile phone @ [protected], preppaid conection, Maharashtra circle, regarding my querry to find what are the options to use internet over the mobile, since I bought a new handset, Microsoft Q2+, what are the options. The executive askked that there are two different plans to start wich Rs.5/-, a day usage, and Rs.10/-, for 3 days usage on airtel gprs. If I wanted to know how to do it they said you can do it for the Rs.10/- can do it over the phone now itself. that they did.

But, I could not make any outgoing calls after this and I could not to use the internet either. I tried and comlaint but it did not worked for two days.
Untill I tried and kept trying the CC, Airtel to complaint and asked for help.
They said we would do it and you do not have to pay for the 2-3 days and we would do it ourside. After that when I tried it did show the google page. but it is not usable at all. I could not use anything like email either.
And to my shock I found that your sms stating that your Rs.3/- per day has been added for GPRS usage which I did not asked for. However, They have deducted for Rs.10/- for 3 days GPRS. Pls. "STOP" GPRS subscription that I asked for. pls. refund the money back at an earliest.

I have been trying to call Cust. Care, airtel but Its not working since two days long. Pls. help and resolve my issues and refund.
Pls. find my complaints below:

1. GPRS connection I did not asked for. pls. "STOP".

2. I dont know what Im getting for women sms and profiles pls. "STOP" I believe it is due to IM or something but pls. "STOP".

3. I am not getting network properly. its been very bad network/coverage at my new handset micromax Q2+.

I would wait for your call back @ [protected] and email, at an earliest and resolution.

Great,

Dinesh R.G.
(Dinesh R. Gangaramani).

Respected Sir
I have a Airtel Prepaid Moble bearing No:[protected]. But I have been feeling totally annoyed with your undue charged SMS like Gyan Pack & others since long back. You are making fool all the Indian deceiving and collecting Crores of money which is also a one kind of Corruption. Your such practices will certainly invite Criminal Case of Fradulency. We the Victims are going to lodge Complaints with Criminal Case at the Court of Law within a short time.
Thanks
Mrs Tuntun Das
Associate Professor
Dept of Physics, B B K College, Nagaon, Barpeta
NB: Similar Case of harrassment has also been occured to a Post Paid BSNL Mobile No.[protected] that belongs to my Husband. The BSNL has been collecting unauthorised money from my Mobile sending SMS for Love Tips etc. We are proceeding to Court of Law immediately.

Hi,

It is really very shamefull that after being a MNC company they are unable to give the proper resolution to the customer.

I am using airtel no. is [protected]. They activated so many subscription without my consent. eg dance club etc. I tried to deactive that by callin airtel customer care (121) rather than giving me any resolution they told me to ring on different-different no.

Now it become a hectic problem to deactivate anything with the help of customer care. plese do the needful.

customer care ref no : RSBDE[protected]


regards,
Pankaj Mishra
pankaj.[protected]@gmail.com
[protected]

I have an issue with Airtel with in the 3months of service where the Line got down 2 times and whenever the line goes down getting a service request number through the call center is a hectic task often call disconnection and poor customer service employees sleeping on calls. They sucks. and finally got the service request number 2445698. still they are working on i called them on 18.08.11 and issue is supposed to be resolved on 1pm on 19th but then the poor sucking escalation manager asked for extra time to resolve as the service request is open and promised a call back but then no call back was made on the promised time 3pm on 19th and then tried nodal was always busy tried appeallate always busy and then call gets disconnected after very long hold and then [censored]ing people called me and said sorry but then the issue is not resolved till date the issue is not resolved and complained in an airtel showroon and they tried and given a fake time of resolution where no technician is ready to fix the issue. [censored] of this kind of service provider and consumers please stay away from these cheap and unethical business service provider in the market who are worst in service.

I am having a very had time getting my airtel broadband disconnected.
I have moved from Bangalore to Pune and requested for my Airtel
broaband to be cancelled on 26th of July 2011. The request number is
1335487. I was told that someone will call me for cancellation of the
cponnection but no one did. I have made atleast 10 calls to your
customer care but no one is able to help me. What is worst that they
just hang up the phone. Pathetic custome care. Moreover I have
received the bill for the last month yestrday. Let me tell you that I
have no intention of paying this as I have not used the broadband
service. I will not pay for the lethargy and delay on your part. Even
today the customr care agent (Samvit) said that someone will be
calling us but failed to tell us when. This call was made at
approximately 5:30 in the evening.

Please resolve this issue as soon as possible. My airtel number is [protected].

Sumeet Jain
Ph No: [protected]
[protected]@gmail.com

Yesterday i participated in Airtel hfz competition and today when i was tagging friends, a message appeared
"We have experienced irregular traffic from this particular account. As a precautionary measure, this account will not be allowed to continue further. If you are the owner of this account and feel that it has been disabled erroneously, please write to us @ hfz_airtel{at}gmail.com"
and when i tried to mail them at [protected]@gmail.com it doesn't exists.
I m extremely disappointed with this, it doesn't appear as a fair play.

I had raised a cancellation request of Airtel Fixed Line and Broadband on the 22nd of July.
Request number is 1124204. I was informed that the cancellation would be processed within 7 working days. But the issue has not been addressed till date. I had raised a complaint against it and also escalated it twice. I have been forced to call to the customer care many times but to no avail. I am providing the airtel landline number and my personal mobile number here. Expecting a response now at least otherwise it would seem to be one of the worst customer service that I have come through.

Landline number: [protected]
mobile: [protected]

Thanks,
Nitish

sir,
my fixed-line with phone no[protected] & broadband wasn`t working from 22/6/2011 to 22/7/2011 . I also complained for this many times but the compalints didn`t went through and I was told that some changes in offices are being done. when i directly called for engineer namely Mr. Subhash Yadav and technician namely Sonu they were not able to solve the problem .and now i am charged for that period of time. I even complaint about this but they are not listening to my complaints.
so i beg to say that please do not charge the bill for the whole month my fixed line and broad band.

yours faithfully
Mr. K .K. Malhotra
jabalpur

p.s -the phone is under the name of mrs.damyanti malhotra .

Just now I posted and I am reposting because I gave wrong company/product name. As my complaint is not on mobile piece, I specified it again. My mobile number [protected], purchased in 2008.
I am receiving sms from numbers ex/[protected] for a friendly chat. When I reply INR 5 is being cut from my talk time. But sad is after some time a failure message isl being communicated. This is quite depressive, as I am loosing freinds.

In July or aug 2010 above service is on for my mobile and a talk time of Re1 per sms is being charged for that. After some time in 2011, these calls were stopped automatically. The above history is started in April2011 and problem as I expressed. I got very good belief on Airtel. Hope this problem may not stand among me and Airtel. I will be thankful if it is resolved.

sir ,
my mobile no. [protected]. i hv been subscribed to games mania subscription without my permission n hv been charged 45rs so far
please deactivate it asap
im not able to talk to customer care everytime i dial there it says dial *121# for more detailsir ,
my mobile no. [protected]. i hv been subscribed to games mania subscription without my permission n hv been charged 45rs so far
please deactivate it asap
im not able to talk to customer care everytime i dial there it says dial *121# for more detail

Sir,
On 13'th august,around 530pm Rs 55 was wrongfully deducted from my account.First of all 10p was cut.I was using Facebook(which is free on airtel under the new free basic facebook plan).I thought, they cut money for that. After 3 min,i again checked my mobile balance, they had deducted 55rs. I immediately registered my complaint.Complaint number:CBDCC[protected].The lady told me that airtel shall contact me by 17th august.

They didn't contact me, so i phoned them on 18th august during noon.

The first customer care executive told me that i had subscribed to some "cricket world cup score" pack.Then he also SAID THAT AIRTEL HAD CALLED ME AND TOLD ME THE REASON FOR CUTTING OF BALANCE ON 16TH AUG.This is totally a black lie, coz i hadn't received any call from them on 16th.Then i told him to transfer the call to his superior.

The man also repeated the same story.I told me that i can't surf even basic facebook on my simple LG mobile.He said that i had downloaded a "CRICKET GAME".If i had downloaded it by mistake, the game should be in that mobile, which isn't even there.I repeatedly told him, how's that possible? Then he bluntly told me that i can check that by ORDERING MY BILL AND CALL DETAILS,WHICH WOULD COST RS50 EXTRAAA. He also told that THEY HAD REFUNDED RS 1 TO ME.16th august mein call kiya thaa, he repeated that.What a lie?

Abb 55 rs bachane ke liye,mujhe 50 rs aur spend karna padegaa!

This is not the first time,airtel has done this to me. Last time, they had refunded Rs15(approx) to me.
In the last 3 years, they had deducted rs500 approx in the name "SUPPOSED DOWNLOADED PACKS".
This time, after my balance becomes zero, i am thinking porting Airtel to another provider.