Airtel Complaints & Reviews

Hi,

I purchased Airtel Digital TV some time ago. Since this is ramzan month, we wanted to see the religious programs that are being telecasted in Peace TV. But I notice that the Airtel Digital TV does not have the Peace TV.

I would urge the Airtel to please provide Peace TV as we are a big fan of that.

Request you to kindly consider this and make appropriate steps as early as possible.

Looking forward for a positive response from your team.

Regards,
Muneeruddin N
Hyderabad

I am holder of airtel DTH, my customer ID is [protected]. I applied for change of my registered mobile number from [protected] to [protected] as per their SMS, the number was indeed changed but instead of [protected] a unknown number [protected] was registered. I contacted customer care in this regard and they as usual said it will be done but nothing is done till date I also called on the dealer through which connection was taken, he also said that problem is solved but still my number is shown as[protected] in account information, as a result of this I can not use SMS for any type of inquiry. I applied for this change only because I thought airtel number will be better than BSNL number for this purpose, now I regret my decision.
Will these airtel people listen ? by only saying yes sir yes sir on customer service does not solve problems, some practical work also needs to be done.

Anil Ghildiyal
Dehradun

many time we are connect to castumar care ,please stop video talkies but this survice is not stop my mobil no .my mobil no is [protected].so please stop above service&return my balance

Customer ID: [protected]

It is very shameful on the part of AIRTEL TO PROVIDE POOR SERVICES AND HAVE NO VALUE FOR THE CUSTOMERS.

Till date the set top box is not replaced although when the complaint was given it was in the warranty period. Inspite of putting up the complaints on their customer care they refuse and say that they havew not recieved any complaints , The most liars executives are sitting and are not at all concerned about the customer.

I got a call today ie on 18th Aug 2011 from the no:[protected]asking for the reason for the complaint which I had put on the net. Everything was briefed and was told he will let me know after confirming the facts.

In the afternnoon I get a SMS stating that the complaint is resolved and now the is no complaint from our side pending.

It is very pthatic and ridiculous that without solving the issue these stupids have closed the topic from their side.

My STB is non functional and in my account I have Rs 91.00 balance. They are nor even refunding the amount.

Please it is a kind request to all other customers DO NOT EVER GO FOR AIRTEL DTH CABLE THEY ARE CHEATS . EVEN IF YOU GET A FREE CONNECTION DO NOT INSTALL.

Their srvices and the quality is poorer than any other and the customer care people are very rude and do not even have any proper knowledge .

My name is Jeyanth Kumar([protected]), I bought airtel digital tv last year. and the set top box PROVIDED BY AIRTEL is not working properly. The audio is not working in HDMI while it works in AV out.. now when i called customer care support they said they would charge Rs.100 for visit and Rs.250 to rectify the problem. will airtel charge for a visit to a NEW customer. when i applied for airtel he visited more than 3 times during installation. and how dare airtel charge a customer for silly things. the damn set top box is provide by airtel, which is probably under standard manufactured in china. Airtel offers worst after sales service.. Am sure ill go for tata sky+ within next few months..

I M airtel user from last 5years and number is - [protected]
Mostly,I use this number in roaming but do not make call. Just to receive call from my family members.
But from last 2 months , whenever I am recharging this number then with in 1-2 days - Airtel deducting fee of any kind of service which I really do not activate.
Getting many sms daily - from 56464 and AH-543216, -really dont remember all.
Whenever I ask to customer care then they said - I activated this service which is not TRUE>
After that- I give complaints many times to CC, to De-activate all services. But this game again starts after 1-2 week.

I loss of 200Rs. finally.
They Did not refund me anything, All money is going in a bucket which I dont know really.
I always try to complaint on 121 delhi number then - CC said- We can not resolve your problem because its your Haryana's number. GO to Haryana and then call.
How I can go weekly to Haryana , to left my job and to resolve this stupid problem with me.

PLease I requested to AIRTEL Bharti - DE-Activate everything from my mobile no- [protected].
ANd please DO not deduct any money from this number.

Even many times- in delhi - its not recharging.

Please resolve this problem

You can contact me here
Dinesh
[protected]
(Delhi)

Dear Sir/Madam,

I owe a Airtel Cell phone connection number: [protected] since 2004. From the past 5 days suddenly I started receiving Comedy Jokes sms on my number. For initially first 2 days I didn’t realize because everytime at the end sms there was a statement saying “For comedy zone Dial 50101”. This note interpreted that it a just a information sms and if I want to continue this service so I should Dial 50101 and subscribe for this service. But however, it was not the case. Finally today I called Customer care service, even though nowadays there is a charge of 50 paisa per 3 minutes I insisted on talking to customer service representative and resolve the issue. My first call gone waste as there was no voice from other end so there was a direct deduction of 50 paisa. My second call passed through and my call attended by their executive’ JANVI’. She was a real freak, didn’t have any manners to speak with client. As if customers are her SLAVES. She was not ready to understand the issue and insisting on saying that I have requested for activation of this service. It was a icing on a cake when I came to know that apart for this value added service there is another service of Nightlife which is activated since June 20, 2011. Everyday there is a deduction of re.1 for each services (Rs.2 on daily basis). Overall my total deductions are from Nightlife pack Rs 57 (June 20, 2011 – Till date (August 18, 2011) and Comedy Jokes Rs. 8 (August 11, 2011 – August 18, 2011) = 57+8 = Rs. 65/-. After the deduction of Rs. 65/- she (Janvi) is replying that they revert only rs. 6 i.e.., of past 72 hours only. So I insisted to speak with her senior ‘Ankita’ and she replied the same and she was not ready to understand the problem. I am really upset with the quality of service provided to me by the company.

Please take necessary action and make me return my sum. Please realize such customer executives who make fun of customers.

Thanks in advance

Dear Sir/Madam,,


I subscribed for airtel broad band connection on 26/07/2011 , The application form no is SEF No. CH 1221188. I paid an amount of 1000/- towards getting connection on the same date. The cheque also got cleared. The connection was not given even after 5weeks .so I spoke to customer care daily ( Archana, Navin, Dhanjaya ) and also Manager ( Rajiv ) they told problem will be solved with in 2days. I have been hearing this two days for 4 weeks.



A guy ( Yuvaraj [protected] ) came at our door took the documents ( PAN card photo copy and Ration Card Copy ) on[protected] and took Rs.1000/- Cheque. He assured to get connection by 4-7 working days. I contacted him for more than 50 times finally pickup the call and said contact customer care only. Not the Sales Team.



I have been keep calling Customer care for more than 3 to 5 times day, Some people will pickup the call and simply put me hold and hung up. Some people wont even say the anything simply disconnect the call, Even superviosor spoke to me and put me on hold to check the records and even he hung up ( Rajiv Chennai).. no courtesy to call back also WORSET , AIRTEL CUSTOMER CARE TEAM. these guyz fit for nothing.



I had lodged compliant with the customer service to look in to the matter. However, i regret to say that the customer service was absolutely of no use





Kindly do the need full or please kindly guide me how to take action against them for not providing proper support.



Chaitanya S.P



India+91 [protected]

Hi i am using airtel for the last 6 years. my number is [protected]. i am being charged 1Re. daily for the past months for junk JOKES from 54542. I tried to contact the customer care and also tried the UNSUB sms but nothing worked out. I losing my money daily.
AIRTEL INDIA SCAM - Airtel cheating customers. Charging them with junk services without their consent. 1 Re. per junk SMS for each of airtel customers a day will earn them millions each day. even worse is the customers who are scammed cannot contact the customer service for any reason. Think its hightime to fight against these CORPORATE CORRUPTION too.

My mobile of AIRTEL SIM does not allow any Incoming call, if it is not in use for 2 to 3 hours i.e. if there is no outgoing activities like o/g call or sms etc for 2-3 hrs, the caller receive a false msg that the mobile is in switched off condition even though my mobile is in switched on condition.This is happening even after inserting the SIM in different makes of mobile set.First I contacted customer care and they lodged a complaint vide ref COGCI[protected] date July18, 2011.On July 20, it was intimated that the problem had been resolved, however the problem was persisting.Then I made communications with Bharati AIRTEL Nodal officer through e-mails, phone calls etc till July27. Since there was no improvement hence I communicated Appellate Officer of Bharati AIRTEL and he confirmed that the problem would be resolved by August17.However, till today the problem is persisiting and no communication has been received from him.Now I am feeling helpless since I donot know to whom should I contact when Appellate Officer also failed to address the problem.As per TRAI website I could not find any contact to communicate, in case Appellate Officer also declined to solve the problem.Kindly guide. DEBAYAN SARKHEL +91-[protected]

Dear Sir/Madam,
This is w.r.t our Corporate Connection which was taken on 14.06.11. The number allotted to us was[protected]. THe connection was taken through Mr. Kapil Nankani MObile NO. [protected]. Mr. Nankani was handed over Rs. 4000 in cash for the Instrument Charges and he
mentioned on the CEF No. 2768404 where payment details are mentioned as Rs. 4000 with CEF.


However once I have received the bill then to my astonishment i have seen that rs. 4000 has been levied as other
charges. For the same we have tried to contact Mr. Kapil Nankani, however he has constantly avoided taking our call and has not reverted. We had earlier also made a complaint at your Noida Sector 59 address, however our query was not resolved. We have again made another complaint for which reference no given was 2392772. The CEF clearly mentions that Rs. 4000 has been paid alongwith the CEF.


He has earlier also tried to mislead us by selling multiple individual connections in the name of our director Mrs. Sweta Priyadershi. connections sold earlier were 4116767, 4116969. The same was done seemingly because he looks after Individual connection and not corporate connection.

What is really bad is his behavious in not picking up the calls and misleading us constantly.


Request you to kindly investigate the same and take strong action against the individual concerned. If no action is taken then
we shall be forced to file an FIR. awaiting your quick revert,



Sweta Priyadershi
Director Hi Impact Consultants Pvt Ltd
[protected]

Hello Sir,

I am currently using Airtel Network and recently they offered for me Airtel to Airtel 10 paise and other networks 30 paise. On August 15, 2011 I have recharged for Rs. 50 and my plan changed without any prior information from Airtel and I have charged for 30 paise for all networks. I contacted customer service regarding the same and one of the Agent escalated to supervisor named Mr. Ganesh and not resolved my issue and provided Nodal office number and I spoke with one of the officer and never replied proper resolution and not taking care about the issue. And also they said you will get full talk time for Rs. 50 but still not yet received the same and the complaint number is CBNRA[protected]. I never received any prior notice regarding the plan changes. I kindly request you to contact the Airtel networks and resolve my problem to save my monies.

I hope you will do the best to get my same existing plan.

Thanking you,

Saravanan P
Cell number: [protected].

No. 2/5, Venkateshwara nagar II nd main road,
Velachery Bye Pass (100 feet) road,
Velachery
Chennai 42.

Hi All,

I recently came across an incidence of phone abuse/harassment concerning Airtel employee/vendor and want to share the experience concerning breach of code of conduct by there employee/vendor.I lived in bangalore from start of 2009 to mid 2010 and used Airtel postpaid number [protected] (Paid 500 as security) but as my work required I had shifted back to delhi,I remember making my final bill payment but can't confirm if I had settled the account for this mobile number.

After 13 month,I get a call from [protected] and found a lady , Jenny, who claims to be an Airtel banerghatta office employee,on the other end and she apprised me that I have 2100INR balance for above mentioned Mobile Number and need to pay this amount immediately .I asked for the breakup or details for the charges and she denied stating that they can't produce bill or breakup chanrges for any bill older than 6 months therefore I can not verify the charges as well as I tried calling customer care and found that there are no details for this number in system.After first call,I gave Jenny my emailId requesting her to send details that I need to make payment on Airtel behalf ,so that I can verify she is making correct claims,which she also agreed to

.But everything changed when I received call while going to my office yesterday,She called and in strong words asked me to make payment and when i asked if she had sent the mail on airtel behalf she started abusing me stating that If I didn't make the payment by EOD yesterday, she will pick the number from my caller list (number I called and people who called me) and will send a message that I am a cheat and have defaulted on my payment.When I asked to handover the call to her superior she greeted me with further abuse and at one point compare me with people who left their wife after one year etc and abuse continued with such taunts.I asked her following question but didn't get any direction/answer for them

1) Why airtel hadn't contacted me in last 13 months even once if any payment was pending? I have nmot changed my email-id which was registered for above number.
2)What will happen to my security amount ?
3) If I made the payment how I will get the final closure on this so I don't have to come cross such incidence again.

I can't believe that Airtel can stoop to such low and they have breached their own code of conduct ,mentioned on their own website and want to remind that in case if the lady take any action as mentioned by her, this is a clear case of breach of confidentiality and image tarnishing by Airtel.

I have been using airtel services for more than 7 years and have not faced such a terryfying incident before though i know i might not have settled my account before leaving bangalore in hurry
but I am not the only culprit as company failed to contact me via e-mail/phone in last 13 months.

I am ready to pay all my dues but need details and proper closure and Only one request "STOP Harassing".

Hope to get a quick response from your side or provide me with contact details of a person who can guide me.

Thanks,
Hariom Sharma
emailId : er.[protected]@gmail.com
+91-[protected]

Sir i'v purchased airtel digi tv in 2009,now my remote is not working properly due to which we r unable to watch any of the channels,i've registerd complaint at airtel digital tv customer care on[protected] and they have given me complaint.no.10645744 happy code as 179 service engineer cell.no[protected] price of remote Rs.150+100 (service charge if deliverd to home )and asked me to wait for 48 hrs.After that i called service engineer but he refused for home delivery and asked me to come to their office and i went to their office but to my surprise he charged Rs.350 for the remote and said Rs.150 remote what airtel customer care executive are saying is of china made and it will nt work properly and i refused to take and registered complaint against him @ airtel service .Since then 15 days have passed neither action is taken against him nor i received the remote though i regulery called to customer care and everytime they sms me with different complaint.no 10645744 dt 3-8-2011, 10744110 dt 6-8-2011 ,10780643 dt 9-8-2011 ,10910523 dt[protected] , 10943676 dt[protected] , 11003671 dt[protected] .It seems airtel people are nt at all interested in delivering me a remote ,they simply sms us and make fun o[censored]s, no one is serious in resolving my problem @ airtel digi tv as i'v talked with almost all top service people.The local dealer here said Rs.200 extra what he is asking is bribe and in which Rs.100 will go to the company indirectly,iam really really shocked to hear and informed this to customer care .NOW AFTER 15 DAYS IAM REALISING THAT WHAT LOCAL DEALER IS SAID SEEMS TO BE RIGHT AS AIRTEL PEOPLE ARE DOING ABSOLUTELY NOTHING..KINDLY HELP ME IN THIS REGARD

Respected Sir,

I'm a customer of airtel prepaid services, with the number [protected]. As i was in international roaming i couldn't use my airtel number. It got deactivated 10 days back. I'm a business person and I want the same number back.

Please reply to [protected]@gmail.com

Hi Team,

This is to bring to your notice that attached bill is still showing an amount of INR 1537 as due for last month. I had also called up on the customer care but seems like they were least bothered to fix my concern.

To give you an overview, my Airtel IPTV connection was not working for the entire month of June for which I have 11 different ticket numbers (mentioned below).

436922 - On May 30th
[protected] On June 04th
[protected] On June 05th
[protected] On June 14th
[protected] On June 17th (This is call reference number, as ticket number was not provided by the agent)
[protected] June 18th
[protected] June 20th
[protected] June 21st
[protected] June 22nd
[protected] June 26th
[protected] June 30th

Finally issue was fixed on July 05th. During entire month of June, I was harashed by numerous phone calls stating again and again that my issue will be fixed (since I also work in a call center and sleep during day time),attending those calls was no less than a night mare for me.

I also got a confirmation call after July 05th from Airtel executive to check if my connection was working fine and since I somehow knew that next thing coming my way is the monthly bill, I did asked that exective to ensure that I am not charged for the duration my connection was not working & he assured me the same.

Now, from last 10 days I am getting call from Airtel on daily basis asking why I have not deposited the amount and everytime I have to tell them the complete story. This is again no less than harrsment as they don't even look at the history of customer before calling and all they are concerned about is damn bill. Is that how AIRTEL takes care of their customers??

Atlast, today (August 17th) I decided to walk upto Airtel store in hope of a solution, irony of my life... system was not working there. Lady executive over there noted my concern and all details (including above mentioned ticket numbers) and ensure me that she will call back in next 1 hour and that never happened. Since, I am in need... I again went to the Airtel Store (almost after 3 Hours) and by that time Lady executive had already left. Another Person Anil Verma assured me a call back tomorrow, lets see what happens next........

Meanwhile, I just thought I should write to all airtel departements in hope that someone will read this email and will help me.

Regards,

Mayank Aggarwal
[protected]

I have a broadband connection. Earlier my plan was Impatience plan with 4Mbps and 50 GB download limit FUP. Then I requested it to be upgraded to Turbo 150 GB download limit FUP and they said they did that. That was 2 months back.

Today I got a mail from Airtel saying my 25 GB quota is over and for the rest of the billing cycle my speed will go down to 256kbps.

Are these freaking retards kidding me? My plan is 150 GB not 25 GB. I asked them to UPGRADE to 150 GB and those bloody DOWNGRADED it to 25 GB.

I have been trying to call the customer care for past 1 hour. Each time it takes 5 minutes to get through to one of those so called customer care executives and then they put me on hold while they pull up some data and it gets disconnected every time. Can you believe them? Each time they put me on hold - bam - I lose connection. Airtel is starting to suck donkey balls.

Does anyone know how's other broadband services in Bangalore? How is this Tikona broadband? They used to call me up daily and I chose Airtel over them but now I see I might have made the wrong choice.

Hi Sir, I am using Airtel from almost 7 years and of late I am facing a lot of problems with their service. In fact they have been very very irresponsible in treating their loyal customers in a very bad way....
Today I recharged my monthly GPRS pack of Rs. 98 and to my surprise i noticed that i got only 1 GB of data usage!!! All this time I used to get 2GB... 50% reduction... or to say 50% Hike in tari[censored] and without any intimation??? I am very upset and seriously thinking of porting to other operator...
When they know that this kind of schemes affect their loyal customers I strongly feel that they are obligated to at least send an SMS saying that from next recharge you will get 50% reduced data usage... but no when I spoke to their customer executive he, after hearing my grievances, transferred my call to the area supervisor and he started all over again asking my problem and then said he can't go nothing... and it was changed some two days ago... strange...
During this neck to neck competition between the operators, Airtel is the only provider who does not care about the customers. We have always come to learn that competition between services benefits the consumers... but alas not with Airtel. Tata Docomo is giving 4GB for 98, Aircel Unlimited for 98 and Airtel 1GB is too bad.

Airtel DTH
Location: Bangalore, Karnataka, India

bajaj on Jul 20, 2011

false promotion offer given by customer care
this was the time i called up customer care for upgrading DTH annual subscription, i was informed by customer care, that you recharge for 325 rupee and you get 350 rupee after 48 hours to your account, he even confirmed that you can do this multiple transaction and each transaction will have 25 bonus rupee reflected in your account. just that i have to recharge every time with 325 rupee. done!
i asked him to reconfirm on the same, fair, he placed me on HOLD for a minute and double confirm about above offer. it took 45 mins that evening for me to do 7 * 325 transaction to reach 2100 rupee. latter once all set, i called up customer care, now its shocking they rejected to provide me the offer which they said from there mouth, how shameful. airtel is rumbling bumbling there client they give about there valuable time.

nodal was one more pathetic experience, the person who came on support from nodal sounded more like DON and came over phone to say conclusion that we can't do anything PERIOD.

its sad that such brand value company are making profits by servicing bad to worst of support, i would be please to leave airtel and jump to other service provider who has meaning and give little importance to there customers. i would insist others to also avoid airtel , its no good dht company compared to tatasky or reliance dth.

also DON"T EXPECT NODAL TO HEAR YOUR VOICE, THEY ARE NO GOOD COMPARING AIRTEL CUSTOMER CARE.

customer ID = [protected]
City = Bangalore




Aug 6, 2011 by
airtelpresence
Dear Customer ( bajaj ),

We would like to inform you that your concern listed 20 July 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to [protected]@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Aug 11, 2011 by
bajaj
OH MY GOD!!!

ISSUE RESOLVED ????
WHAT A SHAME !!! WHAT A SHAME...
MR. Naveen you called up 3 times to me and said we are looking into the matter, we agreed upon the deadline till 15th aug, wondering what made airtel to say you solved my issue. IT SOOO DIRTY TRICK SIR. Also isn't it awful, that u need so many weeks to resolve small small tiny matter ?

NODEL IS AWFUL, even corporate team are among the one. All same team i guess.

I HAD IT ENU[censored]

I Would suggest everyone to AVOID AIRTEL DTH connection, These people are luring by pathetic customer support and even continued to show there lame support. They have no sense what they are dealing on and offering fake discounts offer's to consumer which they reject after accepting the payment.. Lets unite and avoid airtel, they are really no good compare to others.

Dear Sir,

I am sudhavamsikiran from Hyderabad. I am using airtel service with mobile number # [protected].

I found that there is a dedcution going on balance of my number. so to rectify this i tried to contact airtel customer care. But its lifting the call and immediately disconnecting. So I got frustrated and plan to bring unde your notice. So can you please take a action in this escation.
you can reach me at above number [protected]

Thanks and regards

D.Sudhavamsikiran