Airtel Complaints & Reviews

We got our Airtel IPTV connection on 17th June with the 1099 plan. On the very same day, when connection was activated, we had raised request to activate ESPN topup pack (consisting ESPN, Star Sports and Star Cricket). We were told that this will be activated within 4 days, but even when we waited for a week, this was not done. Now its almost 1.5 months, still no resolution!

We then followed up with number of phone calls to customer care, sometimes 5-6 calls a day. The problem with their customer care was, everytime they would put us on hold and then somehow the call would be disconnected. We would call them daily. Most times they would end up raising new customer requests. It's been more than a month now, but still the top up pack is not activated. Sometimes we were even promissed that it will be activated within 4 hours! A lot of false promises have been done. It's nearly a kind of mental harrasement to the customer. To an extent that they even barred our phone number in such a way that we would not be able to talk to customer care personal! We then sent email to [protected]@airtel.in.. there too number of requests were raised, and not resolved.

Their systems were being updated from 9th to 19th july, and after that it seems they erased all the old requests, so they are now raising new requests, but again, no use.

It don't understand, in just activating a small topup why would they make the customers go through such an ordeal!

Our airtel number is[protected].

Regards
Sejal

BROADBAND SERVICES AS WELL AS FIXED LINE TELEPHONE SERVICES AGAINST PHONE NO [protected] IS NOT RACTIFIED INSPITE OF MY SERVICE REQUEST NO. 49034562 DATED 19/07/2011 AND DAILY I AM MAKING A CALL TO THE AIRTEL CALL CENTRE AT[protected] AND REMINDING THEM FOR THE COMPLAINT AND THEY ASSURE ME TO RACTIFY WITHIN 12 HOURS BUT COULD NOT RACTIFY THE PROBLEM EVEN I CONTACTED CONCERNED ENGINEER MR GAUTAM AT HIS CELLPHONE NO. [protected] WHO RELUCTANT TO TELL ME THE FAULT AND GIVEN THE TELEPHONE NO. OF HIS TEAM LEADER MR. DHARAM VEER (PH-[protected]) I CONTACTED HIM ALSO TODAY ON 2ND AUGUST 2011 AND HE ASSURES ME TO RACTIFY THE PROBLEM BUT STILL RELUCTANT TO JUSTIFY HIS ACTION IN THE LAST 13-14 DAYS. UNDER THESE SITUATION, PLEASE ADVICE ME TO WHOM CONTACT FOR RACTFY OF MY THIS PROBLEM. PLEASE GIVE ME THE NAME, DESIGNATION, SITTING PLACE ADDRESS, AND MOBILES NUMBERS PF CONCERNED HIGHER OFFICIAL TO WHOM I CAN CONTACT FOR THIS PROBLEM.

SURESH AGGARWAL
A-3/196, SECTOR-5, ROHINI, DELHI-85
MOBILE-[protected]
E-MAIL ID [protected]@gmail.com

i want to disconnect my landline number [protected], as i have closed down the business. please do it as sooon as possible.
sunder lal mundhra
[protected]
mob.no. [protected]
vinayak electricals
a/c no. 378909
date:01/08/2011
8:30pm

I have been using(adjusting) Airtel Broadband for almost 4 years now. Last month (June), I shifted to a new house and I have been sending mails to Broadband customer care to transfter my connection from my previous place to my new place. In fact there is no need to do any wiring as the previous tenant was also using Airtel and he shifted to another place.

Even after mailing their customer support till their Ombudsperson, there is not any reply from them. It has already been one month and I am without internet at my new place.

I didn't pay the last month's bill because of this and they are very active in alerting me that I didn't pay the bill. Also a lady called me twice to remind me that I didn't pay last month's and this month's bill. I said I will not pay it unless I get a resolution and also that I will not pay the amount for the days which elapsed after I sent the first email to customer care.

Things are moving very sloppy at Airtel customer care. I have already filled the form to apply for a BSNL connection.


I sent 7 mails at different times and got only one complaint number - 206201. My airtel phone number is[protected]

The calls to their customer support number[protected] never gets connected.

A copy of the mail I sent and the email addresses.
[protected][protected][protected][protected][protected]
To - [protected]@airtel.in, [protected]@in.airtel.com, "121" <[protected]@in.airtel.com>, "nodal.southabts" <nodal.[protected]@airtel.in>, "nodalofficer.tn" <nodalofficer.[protected]@airtel.in>, "appellate.southabts" <appellate.[protected]@airtel.in>, "appellate.tn" <appellate.[protected]@airtel.in>, "Ombudsperson" <[protected]@bharti.in>

Hi

This is my 5th Email regarding the same issue and this will be my LAST email to Airtel.

UNRESOLVED COMPLAINT NUMBERS - 206201
You never gave complaint numbers for my other emails....

I had shifted my house from my current Address to a new location and I want my broadband to be connected there.

All the connection set up is available and you need to just map the modem with the new line. Wiring and all is already present.

My name is Easo Thomas and my Airtel number is 12786179

My telephone number is[protected]

My cell number is [protected]

If I am not able to get a resolution shortly, I am going to change my ISP for sure. I have been using Airtel for 4 years now. Enough troubles already.


Easo Thomas

hello,

i am nandini singhal from gwalior(Madhya pradesh) and my airtel landline number is [protected]. i am facing the problem of billing from airtel every time they do not inform me about bill at exact time means they forword me bill after its billing panelty date and add the panelty and also they migrate my 6 month billing plan again and again into 1 month billing plan and add unnecessary amount. i have complaint for this on 27 july 2011 they give me a number as complaint number[protected] and promises to solve my problem on 30 july 2011 but they did not perform their work and again i call on 1 aug 2011 to know about this complaint they said that u did not do any complaint and then i told them my complaint number[protected] they said it is not complaint number it is a id from person u talked and her name was sana they gived a fake number to me as a complaint number and also when i complaint so may of them employee disconnect the call without taking my complaint. i am realy very unsecure about this and want to discontinue my airtel broadband connection and i have told them to discontinue on 1 aug 2011 when they call me from number [protected] but they still did not discontinue my plan and saying to pay unnecessary amount please solve my problem. i am agree to pay 500 rupee according to my 6 month billing plan it was of 3000 for 6 month, becouse my 6 month have been completed on 18 june and my airtel broadband connection is coontinue but i have told them to discontinue this plan it will not be my problem for their next bell and still they have not sended me any information about bill. but they are saying to pay 900 rupee with panelty on 198 help line when i call them to complaint which was not my mistake. airtel is becoming a very poor and fake service provider and i suggest all the people please who are using airtel b aware.

I applied for broadband connectivity on the 26th of JUly 2011, through an Aitel person .The Person name VIJAY(No: [protected]) has entertained my request.I asked him to check for connection slots in my place gANESHA BLOCK, R T nager .he tol dme slots are available & the installation will be finished with in 4 to 5 days.after this I paid him 1000 rupees cash as installation charges. till now they havent issued any connection.when ever i call them to check abbout the connection the calls are never answered.Today when i caled from a different number finally he picked up the call & asked me to call his manager Vikas on his mob number [protected].Now again i am facing the same problem,my calls are never picked or answered, .So im writing this to Airtel So please do the needful.

Thanks
Neelmani Rai
Mobile Number:- [protected]
E-mail:- neelmani.[protected]@gmail.com

My name is Niitn I applied for new 4mbps broadband connection at 67, Guru Angad Nagar, Laxmi nagar Delhi-92 and the main problem is that We took a flat on rent your airtel person servey the site and said that yes we can provide you new airtel connection in 3 working days than we said ok plz do it. After filling a Airtel form (form no. 2800325) he took 1000 Rs. to us but he didn't provide the new connection in three days. Now after complait a new airtel guy come to us and said tell us where your home we saw him location then he said noo it is not possible because your near by DP is already full of connections so we can't provide you new connection.

Now we are paying the room rent without live in the flat only because airtel guys cheat us. sir/ madam pls tell us what is our fault. If you can do something we will be very thank ful to you.

Nitin

mo. [protected]

I paid for Mega pack offer and HD channels in Airtel DTH but None of the channels of mega pack and HD channels are being given to me.
With repeated complaint for last 20 days, Airtel DTH has misguided me and did not tell that they have registered degraded pack for me. Now that I got to know about the real cause of the issue, Airtel is asking me for more money to give me the pachake I opted for!!
Now, this is very irritating and disturbing as I have lost Money, time and still am deprived of the vaue that I should have got. I feel helpless as one of the many cheated Indian customer.

I have got the cash memo of the Mega pack offer and all the relevent documents.

Hello,

My name is Niranjan and i own a Airtel Connection in the name of Avyaya Multimedia for close to 8 years now.
I have normally been getting an average monthly bill of Rs. 900-1100 all these years.
About 2 months back, out of the blues, i get a bill of Rs. 4000 odd. When i asked why, i was told that it's because Airtel Live has been activated on my phone and the usage of the same is the basic reason for such a huge pile up. I would like to clarify 2 things:
a. I had never asked them to activate Airtel live
b. They had never sought permission from me to activate the same

In spite of this, they have gone ahead and activated the same and have also billed me for the same. When i refused to pay, my connection got suspended.
I would like to register this complaint against Airtel on this issue.

Hi there,

I am using airtel prepaid connection for a year or so. I was pretty satisfied with airtel as your network strength was good but recently there is some issue i guess.
We have to roam here and there just to catch a glimpse of the signal to make calls or receive sms.
Earlier i was using Docomo and for the same reason i switched to airtel. Other users of this area are feeling the same thing.
Can someone please look into this.

Area : Gera Emeralds City North, Kharadi, Pune 411014 Maharashtra.
Please do let me know on my mail([protected]@ymail.com) if you require any more detail.

Looking forward for expedite response from you.

Hi,

Sorry to this but I think you didn't read my complain, so I have to submit new complain.

This is what is the customer care of India's Leading company Airtel.

"For subscribing Ten's Cricket HD channel SMS ADD 222, I did that and after that I can see Two times "Ten Cricket 3M TOPUP Dec-10 NRC" activated in my account"

This channel was already included in my base package so there is no need to ADD Ten Cricket 3M TOPUP.

Two times Rs 82/- (Rs 164/-) was deducted from my account, you have reverted only Rs 82/-, I m not doing any negotiation,
or
Do one thing if you cannot pay my another Rs 82/- then as my detail now I m having two Ten Cricket channel, one in my base package and another what I have activated through IVR as per you records,
so I need two Different Channel number for Ten Cricket 3M channel as I have paid for this channel, so you cannot use my existing subscribed channel number and deduct my money.

Please make your system or software in the benefit of customer not in the benefit of company.

I am also having Tata Sky connection and they have atleast far far better customer than you.

Regards,
Abhishek

I have been trying to Port Out my Mobile number : [protected] from Airtel to idea since more than 1 month, but the Airtel is not releasing my number.

I have already submitted more than 3 requests for porting out my number and talked to Customer Care several times but nothing resolves and no one is ready to give proper update.

Please help to get my number released from Airtel asap as it is causing me lots of trouble and I am losing money as I miss many calls due to their poor network.

Thanks
Abhigyan

My Airtel Prepaid no. is [protected].In the last week,the VAS service 1. Cricket Score Pack 2. Comedy Zone 3. Talk to me - Saif Ali Khan have activated in my mobile without my permission & any message from my side and unathorised amount deducted from my balance.It is the common practice of Airtel Co. because this is my 2nd complain against Airtel Co. These VAS services should be deactivated immediately from my mobile & unauthorised amount should be returned in my balance. Also the necessary action should be taken against the fraud Airtel Co. & punished for these types o[censored]nauthorised activities.

Hi,

I have a prepaid number (+91-[protected]). My number was not receiveing and sending any message and any number on satuurday afternoon without any reason.When I went to the Zonal office, I was told as my number was heavy usage one, my number was cut the sending and receiveing message.

This absurd reason was provided to me with no explanation that why the number was cut in the first place.

I was promised that the number will be activated on Saturday evening.

That was a lie again given by Airtel Zonal office, as on Monday also, my number is off. The message given to all my client is that the number's incoming message and sending message are barred. Which in reality is not the case, as this is a prepaid number.

I want to take action against Airtel for harming my reputation in front of various clients across the world who have been given a very bad picture of me.

Dear sir,
I am trying several times to contact u, but failed due to network or poor service. I have some queries about the service,so please arrange a call from your end.
The detail problems facing are as below;
1. Call rate became higher as my plan is 1sec/1paisa. It is automatically changed. . How? Why?
2. 2-3 days back Rs.99 has beed deducted from my account & thenRs. 20. Why this is happening. Please clarify?
Waiting for a positive reply at the end.

BR
Basanta kumar Barik
Hyderabad

I purchased Airtel new iptv connection on 11/072011. I filled all the forms & submitted my proof on the same date & I paid for the new connection in cash ( 1750/-). While applying for new connection they told me that Airtel server are going for upgradation & I will get new connection on or after 19th July but definitly in that week only.
But till now they haven't installed any connection. I called all the airtel contact in Noida more than 20 times but they keep on giving new dates. I even called Airtel customer care but they don't have any information about my application. They also gave same assurances that it will be installed soon. I visted their outlet on 29th & then 30th. They keep on repeating same thing. They are neither refunding my money nor they are installing new iptv connection.

Mohinder Singh Mehta
[protected] ( Sector -11, Noida)

i am fed up with AIRCEL, TATA DOCOMO, AIRTEL, & UNINOR poor network in kumbharjua please increase its network capability or please put or insert the tower in kumbharjua but please do something

DEAR SIR,
I AM USING MOBILE NO [protected],
FOR LAST 4 DAYS I AM OBSERVING THAT AIR TEL HAS ALLOTED ME UNAUTHORISED GAMES CLUB SUBSCRIPTION AND CONTINUING CHARGING RS 5 PER DAY BY SENDING ME DAILY SMS STATING THAT 'YOU HAVE BEEN RENEWED FOR FULL TRACK SUBSCRIPTION SERVICE FROM AIRTEL. YOU HAVE BEEN CHARGED RS 5 LATEST GAMES http//gclub.in.

I WANT REFUND OF ALL THE UNAUTHORISED CHARGES DEDUCTED BY M/S AIRTEL WITHOUT MY KNOWLEDGE AND CONSENT.

WHY TRAI IS KEEPING MUMB ON THIS INSPITE OF THIS ILLEGAL WAY OF EARNING BY THE COMPANY.

PLEASE PUT UP MY COMPLAINT AT APPROPRIATE FORUM AND HELP ME TO GET UNSUSCRIBED FROM THIS MESS.

i have raise complaint regarding network connection for lot of time. for customer Representative. but no action taken for there side.

Wish to bring to your notice a few points regarding the broadband connection
number [protected] :-
1.My internet was not working form 4th May2011 to 25 May 2011 that is 21 days.
(Though my internet connection was not working even before but i am considering
only the day from which i raised a request.)
2.My monthly plan is 899 + taxes=992 which means that i should get a waiver of
Rs. 694 in total. (calculated as (992/30)*21).
3.Out of this i have got a waiver of Rs. 116 for the bill dated 12/May/2011.
4.Hence i should get a waiver of Rs. 578 in the bill dated 12/Jun/2011 as i
understood from my interaction with customer care.

But the company is denying to give the waiver for the required days.