Airtel Complaints & Reviews

I have a serious complaint to make.

I had filled in the promo offer form on the airtel website for digital tv April 1.
And, got a call from Ms Vriti Agency a DSA of Airtel. They even sent me a couple of
mails with the offers available.

A caller named Shantanu Vishwakarma promised digital TV installation by
12 Pm on April 2, but only if I made the payment instantly online. If NOT the money would be refunded.

That was my only condition for my opting for Digital TV that day.

I made a payment of Rs 3,950 online between 4 - 4:15 today and he
confirmed receipt verbally and gave me a number: 3322501. He also
promised to email me a confirmation receipt in 5 minutes.

He also gave me a number of Mr Manoj Saha (or Shah[protected]

I have called his number at least 10 times for the receipt and
he does not pick up the call.

I have also called the airtel help line number[protected] and NO ONE seems
to have an answer.

I also called 12150 and here as well have not got any concrete answer.

I got a confirmation SMS from Airtel at 8 PM on APRIL 1 that the engineer will be setting this up by 9:00 AM on April 2.

On the day of committed installation I waited till 10:00 and since no one called or came I called 12150 and registered a complaint. I was told that complaint had to be done with the ESCALATION DEPARTMENT. On speaking with them I got the complaint number [protected] and a confirmation that the installation would be done by 2:30 Pm.

The whole day passed, no one called or came and the installation did not happen.

And there's no response to the refund request as well. If Airtel could NOT LIVE UP TO THE COMMITEMENT why did they force sell for making a payment. This is total harrassment and fraud I would like to get the refund and penalty for robbing our family of watching the the world cup finals.

ajit narayan

Respected Sir,
we purchase sony (bravia) tv from landmarks electronics shop ,kota on 3rd feb 2011,
company say us that u have a free airtel digital tv connection with tv.nd,
They also say u will set up dgtl connection anywhere in rajasthan. but after few days when we say for set up connection,they regurarly ignor us, so plez taking action against following compny distributers,
SHOP-
LANDMARK ELECTRONICS,369, SHOPPING CENTER,KOTA


thanks
G.L.MEENA

I had a vodafone connection [protected]. I ported in to airtel from vodafone on 14 feb 2011 in order to use friends and family service provided by airtel and in this regard I ported all my other numbers as well to airtel. But to my surprise I found that the IVR is not accepting non airtel series to the friends and family list. My repeated complaints to customer care went in vain. I then contacted the nodal officer [[protected]] who also couldn't solve the problem. Finally I approached the appellate authority [[protected]] and i'm still waiting for their response. It has been over 45 days now and the complaint is still on. Most disappointing point is that Airtel never cares back to reply the customers as to why is it getting delayed. Why didn't they get their systems updated before MNP implementation? and why cant they just manually add numbers to my FNF account? i request the concern authorities to take this seriously and help me out with this issue.

Dear Sir/Ma'am,
This is the second time that i am complaining about the message card service. I got a Rs.62 message card put up on 25th of march and it suddenly stopped working on 30th of March, i sent a mail to airtelpresence via this website. The message card starting working on 31st March. Today is 2nd April and the message card hass stopped working again! This wasn't expected from airtel services. I request you to look into it, my number is [protected].

Dear Sir/Madam,
I have two issues.

1. This is with regard to the customer service 121. i am unable to connect to customer service representative. i get to the point where the message says you will be charged an amount for this call and then asks me to confirm by selecting 1. After confirming this, the line simply gets disconnected.

2. In addition i keep getting automatically renewed for some utility service called Games Club even after i have sent STOP sms to 121 and discontinued the service. this keeps getting renewed no matter what i do. i even tried to the balance in my account low. but the moment i recharge it automatically puts me for this subscription.

The mobile number is [protected]

Regards
Jayant

SIR,
I contact airtel digital tv through internet to install airtel digital cable tv into my home . they contact me on my mobile and ask me to submit 1690/- advance payment for airtel digital tv. they sent there representative
to collect the advance amt. of Rs. 1690/- , i paid 1700/- and the agent has given me the receipt of receiving amount from harbans nagpal from Vrti Infocom pvt. ltd. till date no installation has been made. i had call them many times, they answered me we are sending our Representative to your house but nobody came.
this harassment is last from 6 months.please registered my complaint and take strict action against them therefore in future they do not harass anyone else.
thanks
from
Harbans Nagpal
1/51, Nirankari Colony,
Delhi-110009
Tel:-[protected]
[protected]

my name is ashok kumar
i have an airtel no [protected] and i m using this no in india .
i buy this no on 25th april i m working i kuwait so i buy airtel connection
i recharged my no by amount 2100 rs.
now i m in kuwait city.but my no is not working from last 4 days.
i submiited my id and photo also.
can anyone please help me
its very very urgent please.

thanks and regards
my emailid is:- [protected]@yahoo.co.in
my no is:[protected]

I have lodged an complaint on 29th of March'2011 towards the dish tv picture problems and the same is still pending.
I am surprise that after so many calls/reminders, I am not getting any support form your end and still suffering. I have updated my new address burt the same is not updated from your end. If this continues, i will not be continue with airtel Digital connection.
My new addtress
Pinaki Mandal, Qtr no-305, Pocket - D
Loknayak puram
Bakkarwala Village
West Delhi- 110041

My contact no - [protected], [protected]

Hi,

My Customer id #[protected]

I registered a complaint about the connection problem (SM2) on 29th March 2011. Everyday when i call the customer care center i get a response that the engineer will come the next day morning and rectify the problem, which never happened for the next 2 days.

I expected at least sending an email to [protected]@Airtel.in will get the attention of representatives but even that never happened.
I never got a response to the emails sent to [protected]@airtel.in other than the auto generated email.

As a final step i emailed to the nodal officer of our division, then someone from Airtel Dth called an informed me that the problem will be solved in a day but it took 2 days.

So after 5 days of struggle, finally the problem is rectified.

TRAI regulations for DTH says "In case of non-receipt of signal, 90% of complaints must be redressed within 24 hours." I don't think Airtel follows the TRAI regulations.

I recommend customers to reconsider their decision when purchasing Airtel DTH.

-Abishek

Hi Team,

Since last 2/3 days I am unable to enjoy my TV. It is happening all through out the day. Please consider this as a high priority issue. If today I will not able to see world cup match then I will disconnect the same as I can not afford the loss of World Cup final match and India is other side. Also my oriya pack has not been activated in my account. Customer care number is not responding as well. Please call me back to discuss the same and also resolve the same as soon as possible. This is my first and last request and after then I will not in the position to help you out. I have attached the error scree for your reference. I am waiting for your quick response.

My contact Number : [protected]
Model: DS260
Bharathi Serial No: CPE000030HU[protected]
STB ID: [protected]
HW/SN: [protected]FOB125736 Y2 DS260

Sir,
I have a prepaid connection. My mobile no. is [protected]. i am activate 3g service when it is start. but it can never work. when i complaint it they didn't give me any response. they give only complaint no. I am complaint for this 3 time in airtel customer care. my last complaint no. is "C3GVO[protected]". When I am force the Customer care then they close my customer care connection. To this 3G service I am recharge my phone with Rs. 200 (for 250 MB Internet uses).
Ashok Kumar
[protected]
[protected]@yahoo.co.in

Respected sir,
My account balance is reducing without proper reasons when i uses internet. i had an unlimited internet plan. "we will never refund any money for any reasons" that was the response received by me from Airtel customer care.
Yours faithfully,
Habeebulla NK
Kunikkattu house,
Karad Paramba PO
Farook college VIA
PIN - 673632
Moblie - [protected]

I am a new customer to Airtel Broadband Services. My broadband services got activated on 2nd March 2011.
I opted for the 1300 INR plan and I stay in the Viman Nagar area in Pune.

I am was very happy with the speed of the internet speed. But this happiness was to be short lived. :(
The broadband service suddenly stopped working on the 26th March 2011 morning.

Now the problem starts.

26th March - I called up Airtel Support on this day. I got a response that there is a back-end problem and false Commitment from Airtel Customer Support that the service will be up in 48 hours.

28th March - As the broadband service was still not working, I decided to call up customer support. The Customer Support informs that the broadband cable is cut and the local political parties are not allowing fixing it. There is no deadline.

29th March - Service still not working! Talked to customer support executive(Name - Miss Kumada) in the morning. I got another false commitment that I will receive a callback before 1800 hrs. Obviously I did not receive any calls.

01 April - Service still not working! Talked to customer support executive (Name - Mr. Sushil Kumar) in the late evening. He informed that there is no deadline for this problem as nobody knows how much time it will take.
I asked him to inform Billing department so that the issues around the services is considered during bill generation. The executive informs that I will have to speak to billing department myself.
And when I asked to give the call to a supervisor, then the call was put on hold and eventually the call got dropped automatically.

Questions to Airtel Broadband service provider
1) Why is the valid permit not taken from government bodies before laying out cables in any area??? Why should the customer consider the problems between Airtel and local politicians?
2) Who will bear the losses which I have incurred due to unavailability of services?
3) Why is the customer forced to contact thousands (exaggeration) of departments???? In this case why can’t the technical support department coordinate with the billing department to take care of billing???
4) How can the customer executive just drop the call when an escalation is demanded?


Sukant Panda

Honorable Members of the Consumer Court.


I am facing too many problems again and aging by Bharthi Airtel Prepaid Mobile Service.

Honorable Members,

last evening I've received a SMS from Airtel @ 18:06 Message center Number[protected]. We Have Changed * copy *9. you have only pressed *. please reply with 9 or call[protected]free) to Make Sri Anjanaya Suprabhatam your Hello Tune. you will be charged Rs30 towards Hello Tune Subscription charges and Rs. 5 For song.)

The moment I saw the sms I had called the 198 Customer Care & the guy called Prabhakar the agent is only willing to talk in Local language & constantly saying that there are no such charges on your account & nothing is been deducted from your account, by that time from my balance RS 30 were deducted and later said I am transferring your call to my supervisor and kept me on hold for 17 minutes and the call got droped.
I received a sms by 20:28 in the evening I receive another SMS from (543211 ~ Thank you for choosing HelloTune. You have been Charged Rs30 for 30 days. to stop this service, call[protected]toolfree).Call55234 to avail Festival DhamakaOffers). same time one more SMS from (543211 ~ Your callers will Hear Sri Anjanaya Suprabhatham as your HelloTune. Song Downloaded Charges @Rs15.)

Since 20:28 Hrs I've been trying to call the 198# as usual they have blocked my number once again. the IVR message disconnects the call even after pressing the option #4.

Honorable Sir / Madam... I would like to ask you all a simple question Why a MUSLIM person would like to have a (Sri Anjanaya Suprabhatham) as a Hellotune.

Ever since I've taken this connection I've never opt for a Hello Tune.

They Have made this as their business of cheating the customers on daily basis. whatever they public in the Ads they repeat they same thing on daily basis.

Sir / Madam
please help me out I am fed up with this cheating business of Bharti Airtel.

Kindly show me a best way of taking an legal action, it's a sheer mental and Financial Harassment on monthly or by monthly basis.

Kindly take a strong action this time as with my last complaint one person calls & wants me to tell him what I have written on your website later he was suppose to call me back till date I am receiving the call from them.

This time a total of Rs75 deducted in one evening, I don't know I've stopped the service now by next morning I may end up with another shock.


Warm Regards,

Faisal Furruq.

[protected]

=========================================
Wrongly Amount deduction & Barring of 198 Services
Dear Consumer Court,

In recent past I had raised a complaint on Airtel prepaid mobile.

for changing my tariff plan after recharging with RC27 for the reduced call charges.

this was resolved by the Airtel Delhi Office one Rep contacted me, she informed about these things, ever since that day a new problem has started. my calls charges are been deducted extra (i.e.) if my call ends @ 10th sec im been charged some times 11paisa or 12paisa. ever since the day this rep had called me since that day my customer care 198 toll free number never gets connected or (BARRED)

Other problem what I am facing unsolicited sms's from all these [protected]/ 722/ 738/ [protected].... and I am registered for DND services since way long back when I had taken this connection in 2006. now upon checking The server says That the service is not registered. I have tried this one more time today to re-register for the same service. The Airtel DND service would not allow me to re-register as this new service wants me to select these options as follows.
Options.
1. Banking/Insurance/Financial / Products/credit cards.
2. Real Estate.
3. Education.
4. Health.
5. Consumer goods and automobiles.
6. Communication/Broadcasting/Entertainment/IT.
7. Tourism and Leisure.

I would like to know the Meaning of Do Not Disturb Services. they have covered all most many things in these options...

Sir / Madam.

This is my plea your regards, I would want your department to take a serious action in this regards,

ever since my last complaint I HAVE GONE THROUGH MANY Issues the above mentioned services.

looking forward to hear from your either side.

Regards,

Faisal Furruq
[protected]

This is my second complain regarding AIRTEL BROADBAND 4mbps 50 gb data download plan which i am using. Very disgracefuly i am saying this nothing is being done regrading my complain of not getting the specified data download of 50gb at 4mbps. I got around 40 gb of data download for the month of march which i checked in my account details and after that my download speed got slower to 256 kbps. When i complained about this to their technical department they said our server shows that u have exceeded your download data and nothing can be done about this.BHARTI AIRTEL is the worst company i have ever experienced. They just know how to cheat their customers by giving false details and false data plans to their customers.I am using BHARTI AIRTEL BROADBAND services from the past 3 to 4 years and paying my bills on time then also they are not doing anything to rectify my problem. I am very much dissapointed from BHARTI AIRTEL BROADBAND services and i highly recommend everyone not to get any kind of sevices from BHARTI AIRTEL
HIGHLY HIGHLY dissapointed with BHARTI AIRTEL SERVICES
THANK YOU
KAPIL([protected])

I have been receiving SMS from [protected] number for past 2 years. So many times i called to that number no one is picking up my call. I have make a complaint to Airtel, but no response. I gave a request to Do not disturb service on November 2010 but till date the service is not activated. Please help me

I want detailed bill with amounts spent for each call shown, on my prepaid number [protected] of month march 2011 to my mail [protected]@gmail.com

Dear sir.,

pls faind follwing pf detailes

pf no - HR/GGN/10693/028360
EMP. NO.- 55620
BANK A/C NO.[protected]


All paper send on 1 jan 2011 but PF still not recd in my A/C, so pls reply me verry urgent


Regards,
Rajesh Tukaskar
[protected]

Dear Sie/Medam

me ek Mobile recharge retailer hu, mene ek Airtel company ([protected]) ka numbar Idea me Port in kraya tha, jo lagbahg 20/02/2011 ko Idea me port inho chuka hai, mene is number par airtel se 100 rupees ka recharge kraya jo successful ho gaya, jo Airtel se successful nahi hona chahiye tha, kyoki yeh number 20/02/2011 se Idea me Port in ho chuka hai, maine rupya return karne ke liye Airtel Company se baat ki to Unhone ye kahte huye mana kar diya ki ye Customar ki galti hai, kripya mujhe Btaye ki Is bare me Airtel company ke Khilaf kya sakta hu,

TxID[protected]
rech Date-27/03/2011

Thans & Regards:-
Mohd Furkan
Mob No-[protected]
Email- [protected]@gmail.com

dear sir,medam
mera naam gopal hai.main airtel prepaid mobile ki servise 3 saal se use kar raha hun jiska mobile no.[protected] hai.[protected] ko mujhse ritelare ne bataya ki agar aap 101 rupaye se recharge karoge to aapko full talktime milega aur aapki call rate par koi fark nahin padega.to maine 101 se recharge karva liya.uske baad meri call rate jo ki pehale 1 paisa par secend thi wo 60 paise par minit ho gai.jiske liye maine[protected] ko 121 par comlent ki (jiska reference no.CBDVS[protected] hai) to mujhse kaha gaya ki aap 32 rupaye se recharge kara lo to aapki call fir se 1 paise par secend ho jayegi.maine wo bhi kara liya lekin kuchh nahin hua.dobara maine fir 121 pe camplent ki( jiska reference no. CBNRA[protected]) to mujhse kaha gya ki aapko galat jankari di gai hai 32 rupaye ke terrife se call rate change nahin hoti aur mera fon kaat diya gaya.[protected] ko maine apna mo. no. portbility ke liye reqvest ki to mujhe airtel se call aaya aap no. porteble na karen 48 ghante me aapki call rate change kar di jayegi.lekin 2 din baad bhi kuchh nahin hua. ab main 121 pe call karta hun to meri camplent sunne se pehle hi meri call dissconnect kar di jati hai.
so plz sir,help me.

gopal [protected]
auraiya(U.P.) mail [protected]@gmail.com