My mother wanted to change from Dolphin to Airtel. The first time, the Airtel rep said that since the prepaid balance of Dolphin was finished, the shift could not take place (actually, there was a problem at Dolphin’s end due to which the balance was displayed as Rs. 38, despite the fact that there was no balance). Granted that the problem existed. But that problem was tackled and was resolved completely.
After resolving this problem, we went to the Airtel people once again. But this time also the request was refused flat-out, saying that Airtel, Vodafone and BPL do not accept prepaid MNP, but would gladly accept a post-paid request (believe it or not)!!! This was also confirmed by my uncle who wanted to change from Idea to Vodafone, but his request was turned down as well. Also the Airtel rep (different to the earlier one) said that we would have to pay Rs. 50 which would not be refundable (we never understood why). And not just this. Both times the Airtel people actually asked us the reason why we wanted to avail the use of MNP, they were like,’Why do you need MNP?? You might as well apply for a new number itself”.
When we approached Airtel for the portability for the first time, they even provided us with a form to be filled in to apply for change in provider through MNP. And now, they are refusing to even acknowledge and accept our request. On top of it, whenever we go and approach them, a poster is put up saying that Airtel connection will be provided without changing the number. I mean, to what extent will Airtel go on to deceive consumers? And this is not just with us. Along with us, there were others too whose requests were rejected. My dad told the Airtel rep,’I will see to it that this false poster and request of your is taken down’.
Anyone else out there who has had to face troubles due to no reason at all?
Aug 13, 2020
Complaint marked as Resolved 
