Airtel Complaints & Reviews

Bharti Airtel limited has done fraud with us they have been charged Rs.15 on dated 20.04.11 time 12.15 PM for event call without my knowledge and intention.I have activated DND (Do not disturb) services in my mobile no.[protected]. But they have debited my balance.
Its not a first time earlier they have charged for Rs.20 for mobile services but i ignore that. As as consumer i have not bear that type of loss again and again. So kindly reimburse my whole amount otherwise i am going disconnect your services in future and tell others not to take services of Airtel.

My Name- Kamal Sharma
Mobile No.[protected]

dear sir,
my no.[protected] is lock because document is not submit. but document submit my no is not working. after one and half month. my no. [protected] issued to other person.why issued my no. other person.
jab customer care m call karo to phele kafi der tak hold kara diya. then apne senior se baat karate h lekin koi baat nhi karai gai hold pe kara ke cut kar di gai call. second time bhi aisa hi hua. next time try kiya to call conect nhi ho pai thank u. kah kar call cut ho gai. then msg aata h. Request Reference no. CCDRP[protected]. phele bhi aise ho chuka tha lekin no. kise other person ko nhi diya gaya lekin is baar no, de diya. m document submit kar chuki thi. ghaziabad ghantaghar ke airtel office m. mere no 4 year se h.
plz ans.

thanks
soni sharma
(My email [protected]@gmail.com)

I have registered complaint on 7th April 2011 through my mobile by sent add channels for my kid (for summer holiday) and 8th April 2011 again i loged complaint over customer care[protected] Airtel CC, and they gave complaint request id and they said, engineer will come within 24hrs and solve the promblem they said and almost till date i'm calling and they are telling the same message that within 24hrs our engineer will come..... i don't know really Airtel Customer care.... know or not what is meaning of 24hrs...? and they deducted amount from my accout for adding channels......

Customer Id# [protected]

Here is sequence of activities

1. Few days back i request for Movies Now. CC people tell me to change dish position.
2. Airtel guy comes and we decide not to shift the dish as it is not possible.
3. 2 days later i get a call where they cancel my movies now request
4. Today afternoon my airtel TV is disconnected with only a error flashing on screen as
"There was an error during installation........Error code SM2"
5. I asked CC and they told that i have been migrated to new satellite. God knows why. But they tell me i will get all channels WITHOUT changing dish antenna position. I think he was bluffing.
6. He says that i need to keep my STB ON for 30 min. I do it (for an hour) but no resolution.
7. Still no resolution and no response from airtel presence.

I need resolution asap

my prepaid connection in not working since 19.00pm on date tell me the reason.

Hi,

My Customer id #[protected]

15 days back i had connection problem SM2 which took 5 days to get a resolution.
Last time they promised that they will provide better service based on the feedback shared, but nothing seems to have changed.

Connection problems are back again, now i am getting B001 error from Sunday 17th April 2011 (3 days for now).
I keep calling the customer care center, till now no one has approached to rectify the problem.
They also gave me a happy code to share with the representative expected to come today 19th Apr 2011 but has not yet arrived.


Why is that you always make customers wait for days for getting a resolution on a problem. Its no fun waiting for days to get a problem rectified.

To get resolution on this problem one o[censored]s are staying back at home just waiting for the technician to arrive. How many days can we stay back like this without moving out of the house?

Looks like, every fort night Airtel DTH will keep customers unhappy with new problems and delay in resolving problems.

-Abishek

Hi,

it all started with a simple request to unlock my iphone 3gs. But today, after 15 days of continuous chasing and calling , i am leaving india with unlocked iphone and a heavy heart.

but now i know many ways and execuses of how not to unlock and iphone!!!

some people here needs standing ovation.

people at customer care : everyone knows a different way to unlock an iphone ( awesome )

Floor Managers:

Pavitra: you never got back to me, even after a huge promise.

2nd floor manager ( i dont remember the name ): you invented a new execuse of emails not working.

Balakrishnan : being a floor manager, its your duty to call back if the call gets disconnected in between. write it somewhere.

Nodal officers:

Renjit or Regin: you were not supposed to go home today unless you get the iphone unlocked, remember. and you told you will call me back at 11 o clock, which one !!

Appellate Officers:

You guys are hopeless, you didnt even replied to my mail. keep it up and keep sleeping.

One person here needs special mention :

Ushakiranmai Maddela : pop ups just dont appears out of no where !!! remember.. your was the most funniest answers of all...

Net @ airtel.in : you never got back to me..............


So all of you .. celebrate your success.... you guys are the gems of airtel. and its a huge team work... shame on u all


Atul Sir,
Even your words did not help anywhere. last time you had been of great help. you were my last hope.

Mr Sunil Mittal:
FYI: This is how your company is running

Read the mail chain below to know the enitre issue.

i vow today not to use airtel services from today in my entire life. never never never i will use airtel now ...

Thanks & Regards,
Sumit Kumar Srivastava
Mob: +91-[protected]



[protected] Forwarded message[protected]
From: Sumit <[protected]@gmail.com>
Date: Mon, Apr 18, 2011 at 5:07 PM
Subject: Re: REQUEST TO UNLOCK IPHONE [|BAL|[protected]|[protected]|]
To: "[protected]@airtel.in" <[protected]@airtel.in>



Why do you guys ask the same question again and again and again...


Scroll below and see..
You will get all the details you need

Sent from my iPhone

On 18-Apr-2011, at 4:59 PM, [protected]@airtel.in wrote:


Dear Mr.Srivastava,

Thank you for writing to airtel.

This has reference to your concern regarding I Phone unlock for your airtel Postpaid mobile number [protected].

We realize that this situation must have inconvenienced you.

We understand your concern and we are working towards resolving the same.

We regret to inform you that we are unable to process your request, Hence we request you to kindly provide the below mentioned details enabling us to do the needful.

1. Purchase date.

2. IMEI number.

3. Model nunber.

4. Serial number.

5. Activated date.

Please feel free to speak to our call center executive on 121 regarding any query/ request and 198 (Toll Free) for any complaints. You can also email us at [protected]@in.airtel.com.

You can get in touch with the Nodal Officer with your earlier request or complaint number if it's still unresolved. You may send an email at nodalofficer.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.

Assuring you the best of our services.

Warm Regards,

Savitha A
Appellate Officer
Bharti Airtel Limited

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[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 16/04/2011 10:55:47
Subject: Re: REQUEST TO UNLOCK IPHONE [|BAL|[protected]|[protected]|]

Hi,
it is very surprising that nobody in airtel actually knows how to unlock an
iphone. this really shamefull.
i am now regretting buying it from airtel.
repeated calls and mail have not even made any difference. every other person
has their own way o[censored]nlocking the iphone. one of the floor manager almost made
me reset my iphone to factory settings. worst kind of service in its own.
i really dont know what to do nxt or where to go.. consumer forum is the only
option that i have now.

Thanks & Regards,
Sumit Kumar Srivastava
Mob: +91-[protected]


On Tue, Apr 12, 2011 at 2:01 PM, wrote:


Dear Customer,

Ref: Email Dated[protected] requesting to unlock the iPhone on your airtel
mobile number [protected].

Thank you for mail to airtel and the opportunity to assist you.

We regret for the delay in response to your e-mail.

We request you to connect to iTune via internet and you will get a pop
informing the iPhone has been sucessfully unlocked. After that you need to
insert the other service operators SIM .

We hope that we have been able to assist you suitably.

Please do write in for any further assistance.

Yours Sincerely,

Ushakiranmai Maddela
Customer Care
Bharti Airtel Limited

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EB2E68A9D8226CADDE3D4043424C4B4F474B4C4D484B[protected]C&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc: nodalofficer.[protected]@airtel.in
Sent: 12/04/2011 10:13:08
Subject: Re: REQUEST TO UNLOCK IPHONE [|BAL|[protected]|[protected]|]

Hi,

Can someone reply to my mail. I don't have much time to waste.. I will be
leaving this weekend. If the iPhone is not unlocked, it will be a waste.

Please call me in case of any confusion

Thanks
Sumit

Sent from my iPhone

On 08-Apr-2011, at 9:54 AM, Sumit Srivastava wrote:

Hi,

The iPhone is still not unlocked. I tried checking it by putting a Vodafone sim
into it and it didnt get the network.

kindly look into the issue and let me know.

please call me if you are confused of what i want. i have just a week left for
my travel and need to get the phone unlocked for use with other network.

Thanks & Regards,
Sumit Kumar Srivastava
Mob: +91-[protected]


On Wed, Apr 6, 2011 at 5:25 PM, <[protected]@in.airtel.com>wrote:


Dear Customer,

Ref: Email dated[protected] requesting for unlocking iPhone for your airtel
mobile number [protected].

Thank you for your mail to airtel and the opportunity to assist you.

We regret for the delay in response to your e-mail.

We inform you that as per your request we have been unlocked your iPhone.

We hope that we have been able to assist you suitably.

Please do write in for any further assistance.

Yours Sincerely,

Ushakiranmai Maddela
Customer Care
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=FC1F7986FF
1 2 4 2 7 6 F7B9AE32659BCDD286CAEDA3D5CBCDB3C54B6DF20&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 02/04/2011 20:10:00
Subject: Request to unlock iPhone

Hi,
Please unlock my iPhone 3GS, so that it can be used with other service
provider. The relevent details are:
IMEI No : [protected]
Date of Purchase : 26/03/2010
Serial No : 84010DZ3NP
Mobile No : [protected]
Name : Sumit Kumar Srivastava
Reason : Going out of country in Mid April for 6 months.
Please let me know if you need any more details.

Thanks & Regards,
Sumit Kumar Srivastava
Mob: +91-[protected]

Dear Sir/Madam,

I am Vishwanath. I am a customer of airtel for the last 4years with my mobile and broadband. This is the first time i am writing to you with some real concern. I have a airtel postpaid connection bearing number +91 [protected] for which i was not able to make a payment for the last 3 months due to financial constraints. I had an other airtel number bearing +91 [protected] for which i faced similar problems but at the end i made the payment though late.
I always pay my airtel bills late and for which i pay the penalty charges without complaining. This time for a mere sum of Rs 3000 payment your so called airtel agent called me and abused me over the phone using foul language. He also threatened saying he would call all my contacts and embarass me. He threatened my with dire consequences if i dont make the payment today even though i told him i will be making the payment next friday. Kindly let me know what i need to do cause this behaviour from airtel was uncalled for. If you suggest i pay it immediately, i might garner some amount and pay, but i would have to look out for other subscriber, but if you can address this concern, i will be with airtel like i have always been. At the end of the day, i will make the payment, after all i am no running away. I request you to kindly address this issue with some regards to your end user. I am also considering writing a formal complaint to the cosumer forum. But i am optimistic that this issue will be resolved by you.
I am available on +91 [protected].

Thanks & Regards
Vishwanath

My customer ID: [protected].

Complaint No: 7045471 for STB problems &

Complaint No:6733229 for No Signal (error code B001)

I brought HD multi connection 4 months back n since last 2 months I am faceing probles regarding the

1) No signal as well as the

2) STB NOT RESPONDING TO REMOTE

Despite many requests and customer executives & Supervisors (Sachin Singh last talked to) false promises it got delayed a lot and we had to suffer lot of mental torture calling them several times as if we had no other work to do. No engineer has come till date to my place.I have registered for this at least 5-6 times. Every time I just receive a msg saying the service request no is ----.I dont get any engineer's number from customer care where i can call up and resolve my problem.
Everytime sms comes that reqquest is resolved...Who resolved it. Did they confirm from me? Then why is my complaint closed without resolving it.
Please specify if they dont want to solve it.
Even today when i called the customer care i requested that cant i talk to the senior most person at the call center they just put me on hold for nearly 25 mins...what the hell!!!
Dont we have other things to do.............
If customer care Dept. has any shame please give me the details why this issue is still unsolved till date.

If the service agents cant work for free service for 1 year i am ready to pay you people Rs. 100 as donation.

Last two days back I got a no: of Mr. Rao[protected] either its not working or it doesn't exists.
I am paying Rs 520 a month for ultra Pack & i am not able to see movie channels as well as some imp news channels.
Who is going to compensate on that. The Service Dept. owe me an explanation on that.
I have given several complains of this issue but it is not paid heed to, this is really annoying.

Mr Customer care executives just dont care about customers and give blank replies.A limit is crossed now.
I want the airtel head office number or any top bosses number to show them the reality in a city like pune where no airtel service engineer available in prime area like Kondhwa which can solve a small remote issue.

Shame on Airtel!!!!!!!!!!!





--
Regards,
Kunal

Hi,

I am Mrinal Pandya, I have recently shifted from Noida(UP) to Bangalore, and had requested a relocation(reinstallation) request to AirtelDTH customer care on 31st march, 2011.

I was given 3rd Apr, 2011 as the installation date, which didn't happened. Then I again called up and got a new date of 5th Apr. 2011, as usual that also didn't happened.
And since that date, I am calling you customer care repeated for my AirtelDTH reinstallation at my new place, last friday I called up again and got your email address as well as the Srikeshav Ent., bangalore's phone number(I was said that these people are responsible for my area). But Now it has been 3 days and I am calling these people 3-4 times daily and they are giving me new dates everyday.

I request you to please look into this matter and take appropriate actions.

Below are details of my airtel DTH connection:
Customer Name: Mrinal Pandya
Customer ID : [protected]
Shifting from : Ghaziabad (UP)

New Location : Mrinal Pandya,
Flat no: 108, C-Block, ITINA Apartments,
Kempapura, Yemalur mainroad, Marathalli, Bangalore, 5600037.


Please let me know the assured details by when I can have the reinstallation done at my place.

I had already recharged my connection for 6 months and outof which I have not used your service for last 20 days. This is seriously going wrong against the Airtel Name, and I can assure you that If the installation doesn't happens in next few days than I will take appropriate actions against Airtel DTH in consumer court, as the AIRTEL DTH is failing to provide me the services for which I have already paid.

Looking forward for a quick resolution from your end!!!

Thanks!

Mrinal Pandya

hi sir/mam
i would like to bring out some facts .
few guys who might be working in airtel call centre get the demo sim numbers from the data bae and starat calling by informing that the retailer has won a prize of some thousnd rupesee.
it has happened with me once and this time again i got call from [protected] on my 2 different demo sims.
the guy was same and was conveying me the same message as he did before that i have won a cash prize of RS 3396 .
i did not entertained him and when tried o call back i got an ivr message that the number does not exist or is not correct .
last time i lost 2000 but this time i was saved .
is there any way by which we can catch hold of such people .
i want to launch an FIR against such guys.
as they are so much confident that we can not do anything against them ,
plz let me know a possible solution to stand against such scams
regards
sharat bali
[protected]
[protected]@yahoo.com
[protected]@gmail.com

I, p.s. sundaravaradan bought airtel dth with recorder as its packages are cheaper to me (I am already having TATA SKY and having very good quality pictures)and installation done on 6-3-2011. id. no.[protected], from day one I have problem viewing channels because of overlapping of clolours at regular intervels. I made many number of calls to customer call and their mechnic visited twice and replaced HDMI cable. but of no use. they could not find what the fault .Now I want the set top box be replaced as early as possible as i am unable to view any channels at a stretch as it is very glaring and overlapping. I am very much disappointed with the sercvice airtel dth providing and they are not having technicians who could locate the problems as they are all at sea when problem arises. I wish i will not recommend anyone going in for Airtel DTH for worst service

Respected Sir,
I've been a customer of airtel from a long time,and have a wonderful experience with airtel,but from few months there has been a problem with my contact no. i.e [protected].From a few moths i am not able to send my messages although i am receiving the messages but unable to send them.I have changed my message center no.quite a few times in order to solve the problem but unable to sought it out.I had also contacted with your customer care executive through your hotline no.on[protected] but there has been no good response of my complaint and still the same problem exists.The customer care executive although send me a message specifying that your problem has been resolved but the problem still exists.I've been facing many problems due to this and i hope some action should be taken after this complaint and hope the problem will be resolved shortly and hoping for the confirmation of this complaint should come shortly on my e-mail id.
Email Id- [protected]@yahoo.in

Thank you!
With Regards
Shrikant Jaiswal
(Customer of above specified no.)

Dear Consumer Officials,
SIR, FOLLOWING ARE THE DETAILS OF THE COMPLAINTS NOT YET RECTIFIED SINCE 30TH MARCH 2011.
THERE IS FRAUD AND INEFFICIENT SERVICE RENDERED BY THE OPERATOR VERY DISAPPOINTING NEED COMPONSATION IN FAILIURE TO RESTORE THE NO SOONER.
PLEASE TAKE CORRECTIVE MEASURE AT THE EARLIEST.
REGARDS,
M. VENUGOPAL
MOB NO: +91 [protected], +91 [protected]
SUB: Re: REPLACEMENT OF SIM- # [protected] FROM JAMSHEDPUR, JHARKHAND, INDIA Wednesday, 13 April, 2011 11:56 AM From: This sender is Domain Keys verified "M Venugopal" <[protected]@yahoo.com>
View contact details to: [protected]@airtel.in; Cc: "aajtak info" <[protected]@aajtak.com>

Dear Lipika Parida,
Nodal Office,
Bharti Airtel Limited

Respected Sir,
Please find the SIM Detail as given bellow:
OLD SIM no:[protected]
Replacement / NEW SIM no:[protected]
Last Recharged on 8th march 2011: Rs 222
5 Frequency detail no: [protected]
All the details were given to the Sonary Distributor but Mr Anoop Sharma as non co-operative for the simple replacement this is very disappointing,
Need immediate action.
Please Call me on MOB NO: +91 [protected] I will keep open for all related matter to be resolved. My ID is active & I need it at the earliest to avoid defamation at the employer end the loss apart for your information any miscall is registered in my mobile feed. You need 72 hrs but the matter is unresolved yet. Please expedite. I have called the mobile no: [protected] at 11.31am without any response. Please call and resolve its important and urgent please.
Regards,
M. VENUGOPAL
MOB NO: +91 [protected], +91 [protected]
--- On Tue, 12/4/11, [protected]@airtel.in <[protected]@airtel.in> wrote:
From: [protected]@airtel.in <[protected]@airtel.in>
Subject: Re: REPLACEMENT OF SIM- # [protected] FROM JAMSHEDPUR, JHARKHAND, INDIA [|BAL|[protected]|[protected]|]
To: [protected]@yahoo.com
Date: Tuesday, 12 April, 2011, 10:01 AM

Dear Mr. Venugopal,
This has reference to the concern over disconnection of your airtel
prepaid mobile number [protected].
Thank you for your email to Airtel and the opportunity to assist you.
We regret the inconvenience caused to you and for the delay in response to your mail.
We have been trying to contact you. Unfortunately, you are not available
with your alternate mobile numbers, we have been unsuccessful with our attempts to reach you.However,we regret to inform you that your above said mobile number has been permanently disconnected on 28 Mar 2011 due to non receipt of Airtel Prepaid Enrollment form(APEF).So we would request you to kindly provide us with an alternate contact number with preferable time so that we can do our best to resolve the matter at the earliest.
Please feel free to speak to our call center executive on 121 regarding any
query/request and on 198 for any complaint, you can also email us at [protected]@in.airtel.com.
You can get in touch with the Nodal Officer with your earlier request or
You may send an email at nodalofficer.[protected]@airtel.in or you may call at
[protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.
If you do not receive a satisfactory response from Nodal officer you may
send an email at appellate.[protected]@airtel.in
or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.
Please do write in for any further assistance.
Warm Regards
Lipika Parida
Nodal Office
Bharti Airtel Limited
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Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.
[protected]Original Message[protected]
From: [protected]@yahoo.com
To: [protected]@airtel.in
Cc: [protected]@aajtak.com;amitabh.[protected]@aajtak.com
Sent: 09/04/2011 19:13:24
Subject: Replacement of SIM- # [protected] from Jamshedpur, Jharkhand, India

Dear Nodal Officer,
AIRTEL, JHARKHAND, BIHAR.
Respected Sir,
I have the above SIM no active till dated 28th March 2011, while I was using my
Internet with the balance on date 3526 MB of data available & Rs- 146/= balance
on date.
I was in active use of this SIM with last two Recharge Rs- 222/= each on 5th &
*th March 2011. apart from the net Rechcarge of Rs- 98/= twice for misleading
information of SMS to avail 60% off in the roaming call, while I was in Mumbai.
I have approach the Airtel customer care office in Bistupur, Jamshedpur, but
the replacement of sim given by sonari AIRTEL Distributor Office but yet not
active since 30th March 2011, I was told it will be active within 3 to 72 hrs
max, but alas! today 11th day Past without any result, it shows the poor
customer care of the AIRTEL Service.
I have talk with the customer care at 121 patna told there is no prblem in this
sim of SLR-5 GO TO NEAREST AIRTEL OFFICE THEY WILL DO THE NEEDFULL. I am
surprised while given all the valid data, its not activated yet. This in turn
gfreat loss to me as an Overseas Employee Given this No to most of the places.
Closing it will be Disastrous. I have given this message to Crime Dept. Waiting
for the reactivation at the earlist at your end.
I need this to be give soon to avid loss. "Contacting Emloyer may Think of Fake
no, this is unfair, please resolve it soon."
This is for your information I have never received any ID proof Clarifiction/
Resubmission.
This is with me since two to three months only.
In failiure to reactivate this SIM may go for the CONSUMER SERVICE GRIVAANCE
and with the notice of FRAUD from the AIRTEL end to PRINT MEDIA IN ALMOST ALL
THE LEADING news Media.
I am restlessly waiting for the Reactivation of the above no a fresh SIM given
to be matrerialized.

Regards,
M. VENUGOPAL
MOB NO: +91 [protected], +91 [protected]
cc to: [protected]@aajtak.com; amitabh.[protected]@aajtak.com;
[protected][protected]-----
Dear Customer, Your email dated 09/04/2011 07:13:24 PM, reference number[protected] is in process. We will get back to you at the earliest. Airtel Care
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

This is complaint I raised 2 days before, I havent got any email/call from Airtel.

I tried calling customer care but the executives are not responding in right manner. I have not recieved the complaint number any single time. My spouse tried calling and she could not connect for more than 2 hours trying. This is really bad experience for me.

The money has been deducted from my account 3 days back by online mode, services not started and even not a single courtesy email from Airtel regarding the suffering to customer.

If you want I can provide my cell # [protected]; please check and go through the calls I made. THIS IS REALLY BAD EXAMPLE OF SERVICE INDUSTRY. I need to raise complaint in consumer court regarding this. PLEASE WORK ON THIS AND RESOLVE THIS ASAP.
[protected][protected][protected]---

Dear Executive,
Airtel DTH Services,

Yesterday night by 11 p.m. I recharged my DTH with amount 260 Rs.; I got following status message from ICICI Bank as

Your Payment of Rs.260.00 has been made successfully to INDIAIDEAS.COM LTD
Your Transaction Reference Number is [protected]
Kindly wait while we pass on your payment confirmation to INDIAIDEAS.COM LTD

Sr.No Date Description* Cr/Dr Amount
1 16/04/2011 BIL/[protected]/Airtel DTH/AIRTELDTH_MI DR INR 260.00

Till now my airtel DTH services have not started and when I called customer care executive some one Shraddha attended the call wanted my credit/debit card details, without that she did not want to register complaint. I really do not understand why that is necessary, from data security perspective, I wanted to get my complaint logged without debit card/credit card no. but its really bad service i got, she just cut the call.

I am a share holder of Airtel & really not happy with the way customer care executives talked with me. If they can speak to me like this, i dont know how they treating other customers. If you have have call recorded with you, please do the investigation or please escalate.

My cellphone #[protected]
Customer ID : [protected]
Registered mobile #[protected]

I took airtel broadband connection a month ago and then it worked fine for 4 days after then there wifi-modem works very bad. it works for 5 mins then it is disconnected. I have complaint tem about this many time but they say if internet don't work at night properly its not there responsibility (when I called there customer care as there representative don't come at night) .
I have also sent email about the problem many times as per said by there customer care representative to email the complaint but still its more than a month no action is been taken by them I have suffered a great loss in my studies and contribution to the open source as technologies.

NOTE: ATTACHED IMAGE WITH TIME AND DATE WHEN INTERNET STOPS (BECAUSE THEY DISTRIBUTE OUT OF ORDER MODEMS.)

MY E_MAIL TO AIRTEL BROAD BAND

AGAIN SENDING THE BELOW MSG WITH SCREEN SHOT.
I WILL BE MAILING THIS CONSUMER FORUM AS WELL.

--- On Sat, 2/4/11, Ravish Gupta <ravish.[protected]@yahoo.com> wrote:


From: Ravish Gupta <ravish.[protected]@yahoo.com>
Subject: sick of malfunctioning of airtel broadband at night.
To: [protected]@airtel.net
Cc: [protected]@yahoo.co.in
Date: Saturday, 2 April, 2011, 4:00 AM

Hi,

I have taken up a new internet connection for airtel broad band and during day time your internet connection works fine but from last four days at night around 12 when I come back home I just stops working.
And when I try to launch a complain to your complaint numbers at night there is no response and I really cannot listen to your pre-configured music all night trying calling again and again.
Finally today morning I managed to speak to your executive to a toll free number from my mobile phone (though I got my balance cut for you toll free customer care number). She told me that there is no such option that your executive can check my internet connection at night and you cannot launch such complaint now at day time as your internet is working and at night airtel takes no responsibility if any of your important task is depending on internet.
So if this is the attitude of your customer executives on complaint numbers so I would like to launch a complaint by medium of this mail that:

My internet stops working at nights around 12 I have a broadband wifi connection with IP TV.
And I am suffering a great loss of mental focus on my research work due to irregular availability of internet so if you do not fix the problem I wont be paying 30% of my internet bill as it don't work being a unlimited connection 24hrs a day.

my land line no for your reference is [protected] begin_of_the_skype_highlighting              [protected]

the customer care numbers I use to call at night which are not responding and not toll free are:[protected]/[protected]
If these are not your toll free numbers please provide me with the toll free numbers as I cannot sit by my land line and try calling airtel for complain abt my internet for hours.
AIRTEL PLEASE VALUE OUR TIME.!!!



Thanks and Regards
Ravish Gupta

Dear Sir,

I need to trace two call details for my job perspective very urgently.
My Airtel Postpaid number[protected] , please send me call details between March 15 and March 30 2011.
With number, time of call and duration, Thank you,
pleease send to [protected]@yahoo.com

BR
Dileep

Dear sir,
i am a telecom-service user of Bhart Airtel. I have activated a message pack under which i can send 100 local/STD messages daily free as per TRAI guidelines .but this is the second time that in a day of 24 hours without using my 100 messages, they are charging me with normal STD fare and thus cutting my balance. hen i contacted customer care regarding this issue,they asked to file a complaint as proper information of this cutting was not available to them but i refused as earlier also they use to file and no action being taken. then they asked to transfer call to senior officer and nobody picking up there as i waited for 5 minutes and it was just ringing n ringing. hence molestation being done of peple like us. and this was the second time. so i am appealing to respected TRAI. so please take considerable action as soon as possible.

Thank you,
Ajay Mittal.
[protected]@gmail.com
contact no:-+91-[protected]

Sir, I've recharged Rs 333.00 on 16/04/2011 at about 5-30 pm. On 17th when i dialed my last call the outstanding balance showing in arround 275.00 (+) (-). I've also a data connection on my Mobile Phone
No. [protected]. Same day I've connected to Internet and it was connected. I broused some sites but
the net speed was so slow that I Couldn"t get any proper download. Ultimately I disconnect at about 12-15 A.M. on 18.04.2011.
It was utter surprise on 18.04.11 morning that the outstanding Balance is came down to "0". I went to your customer relation Centre at Parkstreet about the details of calls between 10-00pm of 17.04.11 to 6-00 am on 18.04.11. And was also described the details. The Smart Young boys and girls sitting with a Monitor of Computer failed to make me understand why it was happened. Perhaps they are not properly trained. Instead of that they connect the number of Helpline and ask me to tell my Porblem. Though it was unexpected to me that intead trying to solve my problem it was just shifted over to another. Anyway on conversation I came to understand that my net data connection valied upto 16.04.11 so it was debited from my talk time value.

Now my question is if the internet validity up to 16.04.11 then why it was accessed after validity period. If it is the argument of help line person it was customer service then let me know how much MB were down loaded with a NETSPEED was 8 to 10kps so that RS 270.00 will be charged from talk time balance?? Though your helpline helper couldnot tell me any thing instead of he ask me to mail to your nodal officer. If Customer Relation Counter person cann't tell any thing then what the neccessary to exhibit of all bogus young and smart boys and girls in the counter.
I once again request you to provide my call list between 5-00 pm of 16.04.11 and 6-00 am of 18.04.11 along with internet details of 17.04.11
Please reply with a satisfactory reason to avoid to take up the matter to appropriate authority.
NARAYAN MITRA
mOB nO [protected]

We bought the airtel iptv in august 2009 and were assured of superior services and that many more channels would be added to the existing bouquet of channels offered.
We have called the customer care several time via our landline and complained of the following problems:
1. The remote is faulty and needs to be changed.
2. We want to add more channels to our package and are willing to pay extra but apparantly in the last 2 years Airtel has not updated its channels list and we are stuck watching ridiculous regional language channels.
3. The channels get blurry and hang.
Unless our issues are resolved in the next 5 days we intend on filing complaint/petition before the Consumer Forum and TDSAT against Airtel for the lack of service.
Amrita Bhattacharya
Advocate
amrita.[protected]@gmail.com