Airtel Complaints & Reviews

Booked one Airtel HD DTH from Msr Shri Krishna Electronics, Chandigarh Road Nawanshahr, an exclusive LG showroom on 9th April 2011 promised to install on 10/4.
Installed an airtel HD set top box with a Dish tv antenna on 11/4 and got the payment. I found the stb and remote scratched and when i asked the company owner he made a lot of lies to convince us. Not convinced as the stb was not regitered in my wife Dr Seema gupta's name even after 10 days, i enquired from the Airtel customer care and was surprised to know that the set top box was already registered with the company on 5/10/2010. when i told about the same to the shopkeeper and requested him to install a new stb as well as airtel antenna, he changed the antenna but refused to change the stb and instead kept the old box with him. He misbehaved, abused and threatened me and also didnot return the money paid by me. Know i have an airtel antenna installed at my home without the set top box for the full payment of Rs 2500. He has not only cheated me but also the LG company by dealing in airtel DTH despite being an exclusive showroom of LG. I have also been forced to change my decision of buying the LG products in future just due to misbehave and cheating of this dealer of LG thereby causing the LG company also the loss.

I am Baskaran from Kanchipuram and my mobile number is[protected]. I applied MNP from Aircel to Airtel on 28th March '11. Despite of somany compliants made to Customer care of Aircel as well as Airtel, still, there is no response either from Aircel or from Airtel. Kindly take immediate action against them on this issue.

i have not used airtel live facility
i have deactivated airtel live after a deduction of 40/- balance

to my astronishment again the balance got deducted after the deactivation of service and the responce is same.

after deactivation of the service also they are charging. please check

my mobile no [protected]

Sir,

I am a serving soldier and working at Mhow, My Mobile number is [protected], I had received a call from Airtel executive for offer of caller tune scheme in Rs. 215 only for 360 days validity. In a short period of time he activated the caller tune without taking permission from my side, and disconnect the call immediately. Since 04 : 06 Hrs I have been trying to call the 198, 121 for register a complaint and as usual they have blocked my number. the IVR message disconnects the call even after pressing the option #4. t is a new type of business to earn money by cheating the users.

I request your good self to look into the matter, and do the needful in the matter, so that i dont feel cheated in the matter, keep faith in the INDIAN judicial system. I will further submit a written complain to your good self at the earliest.

regards,
Ajayakumar
134/D, NCO Block
M C T E
Mhow (M.P.) 453441
[protected]

Respected Sir,
I am an airtel prepaid customer and my number is [protected]. I recently bought a Blackberry Bold 3 mobile phone. The internet and other services are not being activated. I checked the website and i sent an sms to 121 saying airtelbb. Even after repeated attempts, my activation has not taken place. I have called 121 and waited for the customer care executive to answer my query for more than 10 minutes! Airtel has been a very big problem for me. The purpose of buying a Blackberry mobile is over if there is not blackberry service! Their customer care is pathetic and they have no value of the customer queries.
I am unable to activate the monthly Rs.399 (Unlimited emails (POP/IMAP) + Instant Messaging + Internet Browsing)
Kindly look into the matter and please do the needful.
Thank you,
Akshat Saraf
[protected]

since my first complaint on 14/4/11 on [protected], i am lodging complaint daily to repair and install airtel dish tv connection . my costumer id is [protected] kindly arrange to resolve the problem and embracement being consumer of your prestige airtel dish tv. we have allready paid Rs150/- for this work on 15/4/11 to your engineer who have visited on the complaint dated 14/4/11 when demanding receipt for Rs150/- he refused to give the receipt .engineer's phone no. is [protected].

Sir,
I , kiran ramdasrao pakde,Mob [protected] hereby submit my complaint against airtel mobile service provider for cheating me.
Sir, I had requsted for porting out to Airtel six days ago. Apperently I was not satisfied with the service. However two days ago the customer care executive of the company phoned me and promised to give better call rates and service and requested not to port out. So trusting his promises I took back my request for porting out.
But as soon as I began to enjoy the better call rates, I was given missed call by mo no.[protected]. when I called back to know whose call was it I was told that my number has won a lottery of Rs 10 lacs. However I doubted about the purpose of the call and disconnected it at once.
And shockingly, I was charged Rs 10 for those ten seconds and after that I tried to contact customer care executive for several times but my call was cut everytime. and more Rs 5 were charged for socalled requesting service.
Sir, this is utter loot and cheating in the name of better services or so called better call rates. This is merely fooling the customers.
Sir, I would like to complain this service provider in your court and hope I will get justice.
Thanking you
Yours
Kiran Ramdasrao Pakde
Mo [protected]

My Number is [protected], i have been facing network problems since almost 45 days, afetr every call the network on my phone goes away and comes back after 2-3 mins, i have changed almost 8-9 phones thinking that it may be the phones problem, but no luck. I have given complaints on the customer care number 121, and have the received the feedback as we will look into the matter but no response. the reference no given was CINDL[protected].

Since then nothing has been done and now since the past 10 days i m facing problems with the GPRS connectivity, it get disconnected every 5 mins.

the network has gone pathetic.

We purchased Airtel dthHD set top box. As per the product detail, it has to deliver Dolby digital surround sound but it is not delivering Dolby digital sound. I made aware the Airtel dth HD about this problem which I m facing from day one of it's installation. I request Airtel dth HD to resolve this as soon as possible. But they are not giving the services for what they are charging.
I request you to look into this matter.

Airtel is been deducting money from prepaid cards account without the customer knowledge. This has happened 4 times with me and i have lost more than 100 rupees.

Number which i am complaining is [protected].

The Airtel funda is very simple.They deduct the charges in name of certain services which is been activated on your card.But actually these services are been activated without customer knowledge.When you call the customer care the executive are ruthlessly answering your complaints.The consumer is been taken on ride of his hard earned money.

When will Airtel stop doing this or else it will disintegrate one day by making consumer fool.

I am using airtel number [protected]. I have given MNP - Mobile Number Portability request on 15-Apr-2011 but till date the same is not approved.

While contacting to airtel, I received response that my number is under CUG and hence I can not port out.

I by my self choosen to go to CUG and now my self only choosen to go out from CUG and though why refusal?

Is this also described in MNP that CUG numbers can not be ported out untill not converted to indiviual account?

Please help me on subject matter.

Dear Sir/Madam,

I'm Somnath Hazari from Kolkata, used airtel data card from March, 2009, then speed was too slow, but it was fine. But the problem started from Oct.2009 by sending me unlimited number of sms regarding the downloading java game & wallpaper. A bill was sent Rs.3226 whereas I was using the 999 plan. I rang to customer care department several time and lodge complaints, but all was unused. I've never seen this kind of horrible and too bad customer care department.

They forced me to pay that amount at that time, and I was scared, so I unfortunately I paid that amount. Therefore, in the next month sent me the bill with around same amount. Then I didn't pay and stopped use the services.

But after one and four months later means in March,2011 I got a letter from a Lawyer and asked me to pay Rs.8576 within 23rd April, 2011. I don't know what to do. Please help me anyone.

I want to lodge a complaint against Bharthi Airtel Services, and want to go to the Human Rights Department for the same.

I need your kind help.

Thank you.

Regards,
Somnath Hazari

I recd. a message as follows from AZ-650009:
Rs. 10 par 100 MB GPRS , validity 3 days.

But i have not activates any GPRS service on my mobile. And they deduct Rs. 10 from my current balance.
Actually, this is not occurring with me first time from Airtel. Every time i talked to Customer care about activation of services. But they not refund my any amount. Also, I asked them not to activate any service messages on my mobile. But they are not caring for it.

Should I close my Airtel connection?

I have airtel dth connection since last[protected] one is mega pack & other two ultra pack connection.My account id [protected]. Last 16 april 2011 I am not satisfy with airtel dth service becaus there is inturruption between satallite signal & a video as well as channel not properly seen.
When from airtel local office enginners had come & as per company they told me that company change there software so for that they change my dish tv direction
after that all my channels signals were not working properly some channels show me no signal thats why i can't watch it properly.
As per custmer care they told me my packege all three conections are running properly but actually I am totally disapointed from airtel dth service.It is very bad & poor service.Now they told me after three visits to my home that dish tv receiver[lmb] is not working properly.
my question is who should bare that receiver charges?

Dear Sir,

I am a Airtel consumer of Mumbai circle(Mobile No.[protected]).I would like to draw your attention towards deliberate delay by airtel in processing my request to port my no. to Vodafone.I had applied for number portability from Airtel to vodafone on 6th April after receiving my unique porting ID(AM159155).However till date there is no response from Airtel on this issue.When I enquired from Vodafone's local representative here at Thane,he informed me that Airtel has sent them sme misleading information because of which they are unable to process my request.I lodged a complain with Airtel also on this account(Request no.CMPRO[protected]) but I am still to hear from them.

I would like to draw your attention towards this harassment and wish to express that consumers were better off when government has not announced such sophisticated policy which is hard to be implemented in our country because of the lost moral values and innate greed.Ignorance is a bliss some times!!

Through this mail I wish to convey a message to airtel that in any case they will not going to retain a customer with such deceitul ways of doing business but through improved services.Once I have decided to I will definitely migrate.However a fair business practice could have been well appreciated.

Regards,

Sincerely,

Md. Zeyauddin

My complaint is regarding the Airtel broadband connection, I used to have AirTel Broadband connection Account NO: 15016714 , I have raised request with Airtel Customer service to disconnect my Account on August 7 '2010(ticket number could be 1354897) as i got some other connection and the customer support representative told that the connection will be disconnected in 7 days. but after 3 weeks I got a call from Customer support saying i have to pay the outstanding amount of 837 Rs otherwise they cant terminate my Broadband account, i immediately paid the amount even though i was not using their connection for that month, I paid the outstanding amount through netbanking, here are the transaction details "25/08/2010 AIRTEL Payment Ref. No:AIRTEL CEL6644996 . In the next week some Airtel representative called me and told that he is at my home to collect the DSL modem and landline telephone instrument, as no one was at the home , I told me him to come on that week Saturday as i will be at home to hand over the instruments, but he never came or called me again. from the next consecutive month i used to receive call from customer representative that there is outstanding due on my Broadband connection, i used to explain this whole story that i have a requested to terminate my account and i have already paid outstanding amount, then the representative used to say she will check with the concerned dept and call me. how come Airtel again come back with outstanding amount ,once i have cleared the outstanding amount and their representative came to collect the instruments. They kept on calling for outstanding amount till March which kept on increasing month by month but in february 2011 there was call from customer support who can barely speak in English, she told that i am due in returning their instrument for the terminated account to the airtel, i told her to send representative to collect the instruments , and the reps came and collected the DSL modem and phone instrument in Feb 2011 Month itself, they have given receipt with No 2054, again in march i got a call from customer support asking me to pay the increased outstanding amount, i shouted at him saying how come the departments with in Airtel doesn't have communication about the terminated account and your Department keep bugging me every month for the outstanding amount when the other department have already collected the DSL modem and Phone instrument indicating closure of account, he said the he is not aware of this and he was told to call to collect outstanding amount, which is ridiculous. I was supposed to get back my deposit of 1000 Rs against the DSL modem from Airtel after i have returned their instruments which they have collected during initial setup after i have returned their instruments , but instead of returning my 1000 deposit they are bugging me to pay the outstanding amount for the account that has been closed. As i didn't get any call from Customer representative for outstanding amount since March 2 nd week 2011, i though that the concerned depts have synced up and closed the issue. but today i received legal notice to the outstanding amount of 2483/- Rs. This is absolutely ridiculous ,how come airtel had become big company with his kinds of acts, one department in Airtel closes the account and other dept with in the Airtel doesn't even have clue that the account is closed and they dint even return the refund deposit they collected during initial setup. I am fed up with Airtel, i am also thinking of closing my and my wife's Airtel Mobile connection after going though this for Broadband connection.Can some please teach the Airtel guys some common sense, they are harassing their customers.

Thanks,
Satish Bazar
[protected]

dear sir,
i applied for porting 28.03.2011,and recd a porting ID no that is AK972643 and expiry date was 12.04.2011.
The company seniour executive call me on 29.03.2011in morning and offer me a plan against my porting valid for 6 month that is 10 paisa per minute airtel to airtel, 30 paisa per minute airtel to other network and 50 paisa on STD call, and this plan valid for 10 days as a gift from company and that after company will charged Rs. 1.00 per day as rental.
But on 9 april 2011 my plan magrate to second plan automatically and irecd. a sms that if i want min. plan then i could recharge with Rs. 32.00, i recharged with Rs. 32.00 and my old plan applid
that after i complaint with complain shell they give me a complain no that is CBNRA[protected].
But till today i could recd. any solution of my problem and after 14 april 2011 there is no company representative recd.my complain and they ignore me.
I requsted to related department to see on my complain and solve it urgently

Dear Airtel team,
After much consideration, I bought an airtel HD DVR for 3790rs. Man I had to beg the dealer for 4 days before I got it installed. After installation I got couple of msgs that my account has been recharged for more than 2k, but just after 3days the balance came to 5rs, I had to recharge again with 1k. My customer no is [protected]. Can someone from airtel call me at [protected]?

Thanks
Krishna

My customer id. no.[protected],
I made complaints about worst picture quality of airtel DTH with recorder bought on[protected] and as on date could not locate the problem by the technicians. so far i made more than 100 phone calls in( 11 days ) to the one Mr. Sambandhan, manager of chromepet area but of no use. His Mobile No :[protected].Now I could not see anything after spending nearly Rs,4000/=. They came today dated 21-4=2011 morning and tested dth set top box and said problem now is with dish antenna and said he will set it right in the evening and even after 3P.M. he has not turned up to our misery. we are now helpless for having gone for airtel dth. after 3P.M. to 7P.M. I made more than 35 calls to Mr. Sambandham and more than 40 calls to Mr. Kutty, the technician who came in the morning and his phon no. is.[protected].Further we lodged complaint with airtel DTH customer care and their complaint no. is 7218096.and they have asked to contact the same phone no. which is of mr.Sambandham who is not even bother to attend the calls.every time we called please view this link
( http://www.youtube.com/watch?v=fesphEBiqu4&feature=player_detailpage)

This is the picture we are getting in Airtel DTH

Dear Sir/Ma'am,
this is to bring to your kind notice that there has been a problem in my broadband bill since March. My bill charged should be 1200 approx. but it was mentioned rs 1800 approx. i have complained twice at customer care but no corrective action has been taken yet and i am getting calls regularly for payment of the bill.
It is my humble request to please do the necessary retification of my bill and as earlt as possible.
thank u
mohammad imran
ph.no: [protected]