Airtel Complaints & Reviews

P Sethumadhavan
I had bought a Sony Bravia LCD TV on 28th March from M/S Nandilath G-Mart. Along with the TV i had received an activation kit from Airtel Digital TV (HD).After going through the instructions as per the kit. I was given the customer ID [protected] . I was insructed to recharge Rs1000/- through this ID and was promised that the installation will be done within 48 Hours. After they failed to keep their promise i had called the costumer care executive again. They started giving me silly excuses like " Saarry saar the database got corrupted".After contacting the local nearby dealer i was again told to contact the Ernakulam Office of airtel but my calls were not being taken up. I am fed up of this irresponsible attitude of the employees of an MNC. I request the company officials to Hire sensible employees who gives a damn about the customers rather than these Callous Officials.

Display Quility Dull
Customer ID: [protected]

I have :Airtel DTH" at my home at Munadi Kharar Mohali Chandigarh display quality is dull. I have call to customer care many times but they deniey to lodge to complaint for such type of display and they asking to call me to Asst. AIRTEL DTH when i call there his cell ph swtich off. It is very erriting

I called Customer Care
I called Airtel DTH Assi.
I called my Retailer
I called Technical Service Head

But there is no Response Plz do the needfull for me.

Sub: for Mob. No. [protected]
deactivation of all promotional calls and promotional sms, cricket and other
forms of sms .

My address
Sardar Darbara Singh,
Mobile number [protected],
Upperpet Shivar,
Nekunda,
Dist. Warangal,
Telangana.

I have been constantly disturbed by promotional calls and promotional
sms, cricket sms, etc. and loosing huge amount of money in additional to
mental torture. I contacted customer care centers but in vain. Moreover sms to
either 121 or START DND to 1909 doesnot work in airtel as I have tested and
failed.
Hence, I request you to take up my problem and deactivate promotional
calls and promotional sms, cricket sms, etc. at the earliest.

This is to bring to your notice that I had bought an Airtel Digital TV DTH connection last year and was happy with the same. I had just trusted this brand as I was using this mobile service since last 7 years. But, as with TATA SKY and other private DTH operators, true face was shown now which was so frustrating that I had to share my experience here.
There were some new channels introduced on Airtel for which the dish has to be re-aligned which is known as Satellite Migration. This was not even informed to me by any means but found it on when I called the customer care waiting for almost 20 minutes. It has been almost a week and 5 complaints regarding this issue have been booked with no result. Moreover, yesterday I had a talk with Mr. Abhishek who was the Manager on duty and he as usual gave false acclaims for the 7th time that the engineer would come to my home today. But, same thing continued and they were falsely committing once again.
It is very disappointing as I did not atleast expect this from Airtel as I have also heard many bad experinces for TATA SKY and RELIANCE BIG DTH. Also had been using DISH TV.
Please help me if you can in this regards and let us see if these people can understand your language.
Zubin Engineer
[protected]

Wow now another bench mark set by so called engineers of Airtel Digital TV. After 5 days one engineer 'Roshan-[protected]' informed me that there will be charges of 100 bucks per visit on no fault of mine. I told him that I will call the Customer Care desk then. I informed the supervisor/dealer Chandan-[protected] about this. He said there is no such charges. Few minutes later I received another call from another engineer Kuldeep Rana-[protected] who insists to come and resolve the pending issue.

Now to my surprise 'Roshan-[protected]' came to the scene again and call me that he is coming to fix it. It is his good fortune that as I was in office he succeed to collect the charges from one of my family member who was unaware of this.

Enough is Enough. Now you people should get ready for the real game. Copy of all the emails as well as call details will be forwarded to press.


Nitin Kar


--- On Wed, 30/3/11, nitin kar <[protected]@yahoo.co.in> wrote:


From: nitin kar <[protected]@yahoo.co.in>
Subject: Fw: URGENT: COMPLAINT
To: dthnodal.[protected]@airtel.in
Cc: [protected]@airtel.in
Date: Wednesday, 30 March, 2011, 9:57 AM

This is pathetic. Now call centre executives can disconnect the calls as many times they wish if they are unable to assist customers.

Way to go Airtel. Its time to switch over. I think I should change my four year old mobile connection as well as Airtel Digital TV.


Thanks for nothing.


Nitin Kar


--- On Tue, 29/3/11, nitin kar <[protected]@yahoo.co.in> wrote:


From: nitin kar <[protected]@yahoo.co.in>
Subject: URGENT: COMPLAINT
To: dthnodal.[protected]@airtel.in
Cc: [protected]@airtel.in
Date: Tuesday, 29 March, 2011, 9:39 AM

Hi Daya Krishna,

The reason to write an email to you is the belief that I would not get any help from your customer care executives.

Since last 15 days I call up the Toll Free numbers to add CBS Prime as TOP UP. First of all the screen shows send SMS to subscribe..I send sms son't know how many times, received sms back that it will be processed within 48 hours and someone will contact me. But no calls. When I call back the lady thought I am a fool told me it is not available yet and the sms I received from Airtel might be a spam. Later she says the screen showing to add the channel is just an advertisement/publicity for the new channel. I wonder.

Few days later I received call saying the channel is available now and they will send an engineer. It is already 8 days now. No one turn up and not a call.
Last night I call up your call centre again as I am receiving error code SM2 in the screen.The representative was so sleepy he said within half an hour it will be ok. Till now in the morning it is the same and not resolved. I didn't slept till 1230 AM. It is harassment. Now it is never easy to connect the call to your call centre. I am trying since 8 in the morning.

Hope you can help. You can trace all the calls I made to the call centre. My C.ID is [protected].

Dear Sir,

My name is Capt Jhilmil Mukherjee. I took your Airtel digital TV
connection on 21 March 21, 2011. My customer ID is [protected].

I am attaching your information pamphlet with this mail which clearly
shows the English movie channel WB to be a part of English Plus
Package. As I am entitled to Economy sports package for the first 4
months which did not had any English channels as I wanted so I
separately opted for the English Plus package. But then I was not
given the channel WB. When I called your customer care executive they
plainly refused any information of WB being a part of this package.

Please look into this matter and please arrange to provide me all the
channels that are shown in your pamphlet.

Your prompt response will be highly appreciated.

Thanking You
Capt Jhilmil Mukherjee

Dated: 31 March 2011

Sir,

I, Priya Chaku, staying at Jodhpur, Rajasthan, had opted for mobile number portability for my number [protected] from vodafone to airtel a month ago which was done after a lot of complaining.
Today at around noon my sim got blocked without any information and I am unable to make or receive any calls or messages since then. People calling me receive an information saying that this number is out of service. The person from the airtel office said that my number has been rejected.
I would like to know the reason behind such inconvenience caused yet again and kindly do the needful as soon as possible.

Regards,
Priya Chaku
+[protected]
[protected]@indiatimes.com
[protected]@gmail.com

I am Vishnu Dutt Belong from Mawana Khurd, Pin - 250401 ,My Customer Id is [protected] & registered Mob. No. is [protected] ihave complaint for my board cast is damage , so issue me new board cast. Then customer care represantative give me a compaint no. and said to me that my problem is solved earliest. but my problem is not solved. that reason i can't see any programme in the TV. i am very sad to this. please send your engineer earliest.
kindly solved my problem earliest.

Contect No. - [protected]
Reg. Mobile No. - [protected]
Eamil Id : [protected]@yahoo.co.in

i have a problem with recharging RC 61 or RC 59
both plane to reduce pulse rate in charges
previously i activated roaming RC43 for toor purpose now i want to recharge RC61
i have tried to recharge several times but it is not done
i called customer service call center several times but they haven't provided any proper information
kindly give me the activation permission for RC 61

dear AIrtel Digital TV management team and all senior managers

I am using your digital service HD from Nov 2010 and till today faced many probelms issues as below.

1. Many times whenever I switched on TV, STB gives signal that there is no connection available.

when I given complaint after many instances of this issue, the customer care person didnot speak good...instead of listening to the complaint he asked me about the payment of Rs 100 towards the payment for the person who will come to check the issue in my home. This is rediculous...

Each time Airtel team can create this issue and how come you expect cusotmer to pay for this cause?

2. I was trying to get the Movies Now HD channel right from when it is launched and when they announced in newspaper. I called many times to the customer care but they never given information about that channel.

Meanwhile I was just braowsing the channels and suddenly I found Movies Now HD on channel No. 198 but it was not working as I did not subscribed it. Hence I called customer care....as usual after waiting for more than 8 - 10 minutes, I got the customer care (?????) person. when I talked about the subscription he said you will get the channel and you have to pay for it. (Again the money first....no other care)
I agreed what he said. Then he said our technican will come and adjust the dish then only I can see the channel. Again there is hugh time limit of 72 hrs. Why this 72 hrs time required?

He did not answered....So as a poor cusotmer (are you people providing service to us or asking us to beg for the service to you ...I do not understand ...and that too with service tax paid by us)...
I asked him to give some specific time span so that we can wait for that so called technician to come and do the minor adjustment (may be of few minutes job)...but he refused ...so my question to all these management people in Airtel digital TV is that...are you poeple expect us to stay in home leaving all our jobs and wait for that technician for any time between 72 hrs......

And the main thing is after this given 72 hrs time left also ....nobody has turned to home to that job....so upto how many hrs I need to wait in home for that person to come?

So when I called today at 2pm to customer care....again the same process started...there is no records with previous communication...again that customer care person (this time Mr Karthik) said he needs 72 hrs...what the hell this so called standard and mega company airtel is working?

We are paying the money for the channel which is free with other dish tv providers and even then why this type of service and behaviour from customer care people?...

One most important thing is this customer care people including the one Mr Karthik which I talked till today ...all are very rude...even though we talk very politely and even using our national language Hindi...these people always talk very rude and make us tempted to have quarrel with them...IS there no any training provided to these people for communication...?
Today Mr Karthik is asking me the meaning of 48 Hrs ....why is this required?...why these people always insult customer even though we talk politely with them?....

Whhhhhhhhhhhhhhhhhhhhy

I need answer from you senior management and hope you will give that in polite way but with true justification....or else there is no need to stay with digital tv....better our cable guy is.......isn't it?

Latest experince while writing this complaint:....I called customer care to know my account number as the SMS service did not worked (When I send SMS BAL to 54325...it replied keyword not defined)...that customer care perosn Mr. Nikhil was so much in hurry that he just read my account number and disconnected the line....I wanted to ask him whether my request for HD channel pack has been initiated so that I can avoid sending this complaint....but again the same bad experince and I have no chioce except giving this complaint here now......

Your's faithfully

Umesh Mangalekar

K. R . Puram

cusotmer ID : [protected]

DEAR CONCERNED,

I HAD APPLIED FOR 3 MOBILE CONNECTIONS ON BILL FROM AIRTEL COMPANY IN CORPORATE CATEGORY. THE CELL NUMBERS ALLOTTED TO ME WERE AS FOLLOWS
[protected]
[protected]
[protected]

I HAD USED ONLY [protected]. I HAD ONLY PAID RENT AND CLEARED ALL DUES OF OTHER TWO NUMBERS AT SARABHA NAGAR RELATIONSHIP CENTRE.
I HAD SUBMITTED APPLICATION FOR CLOSURE OF [protected] & [protected] AT AIRTEL RELATIONSHIP CENTRE, SARABHA NAGAR MARKET, LUDHIANA. I HAD SUBMITTTED MY IDENTITY PROOF AND PASSPORT SIZE PHOTOGRAPH ALONGWITH CLOSURE APPLICATION.I HAD ALSO CONVEYED & CONFIRMED THIS TO CUSTOMER CARE @121.
LAST MONTH IN FEBURARY I CLEARED ALL MY DUES AND OUTSTANDING OF MY CELL #[protected] AT AIRTEL OFFICE , DREAM COMMUNICATIONS, BHAI RANDHIR SINGH NAGAR, MAIN ROAD, LUDHIANA. I DEPOSITED THE WHOLE AMOUNT ALONGWITH APPLICATION FOR CLOSURE OF CELL NO- [protected]. AGAIN ID PROOF WAS SUBMITTED.

TODAY I GOT A CALL ON MY ALTERNATE NUMBER THAT THERE IS SOME DUE OF RS 565/- ON [protected]. I AM UNABLE TO UNDERSTAND HOW THIS CAN OCCUR? HOW THE COMPANY IS WORKING?
I REQUEST YOU TO KINDLY INTERVENE.. AS I AM VERY MUCH HARRASSED FROM THE ATTITUDE & ALTIITUDE OF AIRTEL. ITS NOT MY FAULT, I HAD UNDERGONE THE CLOSURE REQUIREMENTS AND MADE SEVERAL REQUESTS TO STAFF MEMBER ATTENDING THAT MAKE SURE THE CONNECTION SHUD BE CLOSED. WHAT CUSTOMER CARE PEOPLE DO ? WHAT IS THE VALUE OF THE CUSTOMER CALLING AT 121 REQUESTING THEM TO DO THE NEEDFUL AS I HAD DONE.. ITS NOT MY FAULT.

KINDLY LOOK INTO THE MATTER AND HELP IN RESOLVING.

THANKS N REGARDS
SIMRANJEET KAUR
CELL #[protected].

I got airtel digital tv before 15 month ago and stop to use tha before 40 days ago and since then I constantly have torchouring calls and msgs from company yet I have talk with a company person about this matter. I have not any debit of company and dont want 2 use it more. My customer id was [protected] and my mob num is [protected]. The conection was on my name piyush davda, surat. Plz take an action on such matter and give me relief from this.

Regards,
Piyush Davda

I paid Rs.1590 towards new Airtel Digital TV Installation on the web site of Airtel on 17.03.2011 vide Transaction Number 807533. The money was instantly billed to my credit card. The company helpline advised that the installation would be done within 48 hours. In fact they even told me that this was the fastest way of installation as manual pick up of cash would waste another day in money collection. Thereafter, nobody from Airtel called up or came for installation. I called up the helpline at least five times and everytime was given a different timeline for installation including old worn out phrases like " Your complaint has been escalated to our service team, seniors or maybe even God Almighty! ". Even emails to the customer support has failed to evoke any response.

I regret my decision to go for Airtel in spite of so much negative publicity on various consumer forums. Perhaps my decision was biased as I already have two Airtel TV connections and thought that iy would be in order to be a little brand loyal.

Ishwar Dayal
Delhi

Dear Airtel Service Provider,

My outgiong call has been barred without informing,the next day i submiitted the documents in Airtel Customer Center near Rajkumar road bangalore.
But due to their improper submission of Document to main nodal office, till now my outgoing is unbarred.
I called customer care,almost some 20 people talked to me for two days and every one said it can be done within 48hrs.
Then finally i called to nodal office,they said the same thing..
But it did not get rectified.

So my concern is why u people give assurance and waste even our time.
See now i have to change my number and its very diffcult to give the contact to all known people.
I want proper explainations about my number please
My number is :[protected]

partha a airtel digital tv installer ,mobile no. [protected].. is purely a thief ...he will came and move the antena direction and will come and repair the antena by charging 300 rs.. he will collect some recharge amount like 500 rs and recharge 200rs and tell u its company policy ..money will go slowly in ur account...i dont know why airtel agartala is entertaining such rough and dada type people...we are planing to file a court case against partha

i am vishal allure and regular user of airtel postpaid my no is [protected] and i am geeting allways over bill which is more then my using amount so kindly do the needfull and oblidge

I'VE USED YOUR PORTAL FOR THE PAYMENT OF MY ARITEL MOBILE BILL OF Rs. 600.
WHEN FIRST PAYMENT WAS NOT CONFIRMED BY YOUR SYSTEM, I'VE MADE ANOTHER ONE . THUS Rs. 1200 DEDUCTED FROM MY A/C.
BUT THE PAID AMOUNT WAS ONLY Rs 600 AGAINST MY MOBILE BILL . THE DETAILS OF PAYMENT ARE AS FOLLOWS:

DATED DETAILS AMOUNT

05/02/2011 CN[protected] 600
05/02/2011 CN[protected] 600

KINDLY TELL ME WHICH ONE PAYMENT HAD BEEN DEDUCTED FROM MY A/C & REFUND ME THE OTHER ONE.

Dear Sir

I am sending this mail again as the issue is unresolved so far (30/3/11) by the
mumbai appellate, so i am also requesting other Appellates to please intervene in
resolving the issue.


The problem is connected to my Airtel no [protected] having a bill of 13433
/-for feb.
(my normal bills are around 400/-)
(Also i am not in a position to afford it )


In january 2011 i activated Rs 98/2gb monthly gprs plan, the plan was easy to
understand in Rs and GBs.
Also the main reason i took this plan was because it was an affordable plan
for
me.


i was told that after 2gb its 30 paisa/ 50kb which wasn't very clear to me at
that time, on good faith i believed the charges to be on par with the Rs98/2gb
plan.


I dint have any idea that extra GB would be charged at Rs 6000 to 7000,
(also
i am not in a position to afford it)


i would have greatly appreciated if i had received a call informing me when my
gprs charge was going extremely high.


normally i look for msgs from Airtel under the tag of 121,247.
the "AD-Service" msg din't intimate me that it was a airtel msg.


The 121 msgwhich i received on 16/2/11, is what intimated me, but by then the
bill was already generated.

Also the first AD-Service msg sent to inform me about the charges was just 4
days before the bill was generated on 9/2/11 and by then gprs charge was
already
31 times over.

called to check the issue on 19/2/11 to know further, and also sent mails to airtel appellates

Requesting You to please help me out in resolving the issue.


Thank you and regards
jacob

I had submitted two complaints about BIKINIRICH ALERTS...
I have been recieving messages "YOU HAVE BEEN RENEWED FOR BIKINIRICH ALERTS FROM AIRTEL AT RS.3 ".I recieve this message every day..I have never subscribed for any such alerts from airtel.
Each time i recieve this alert,I gets charged RS.3/RS.1 ..When there is a balace above Rs.3,I get charged Rs.3 and when I have a lower balance,I gets charger Re.1 each time I recieve this message.
When I lost more than 25.RS, I submitted my second complaint and I got back my Rs.25...
BUT THE ALERTS DIT NOT STOP...Now I have again lost about RS.30..
I REALLY WANTS THIS ALERTS STOPPED IMMEDIATELY AND I WANT MY MONEY BACK.....


I TRIED TO CONTACT AIRTEL CUSTOMER CARE SERVICE ALMOST EVERYDAY AND TILL NOW I COULD NOT REACH THEM ...
WHEN I CALL 121 OR [protected] THE COMPUTER SAYS THAT MY CALL IS BEING FORWARDED TO CUSTOMERCARE EXECUTIVE AND THEN THE CALL IS DISCONNECTED................
I AM REALLY DISSATISFIED WITH THE AIRTEL CUSTOMERCARE SERVICE...

Sir,

On 15/03/2011 a caller tune was set to my connection automatically without my consent.
It was known to me when I received a message regarding balance deduction.
I called to customer care and registered a complaint
Then he told me that he is going to forward the call to his senior.
But no one picked the call and was automatically disconnected.
I tried again calling customer care but could not because I was directed to some other computerized instructions telling me to send an sms to know my balance and validity.
So I came to know that I am banned from calling to customer care. On 18/03/2011, I had sent an Email to Airtel.In replay they informed me that an amount of Rs20/- would be credited in 24 hours. Then the Hello Tune got deactivated successfully but the deducted amount(Rs20/-) is not credited to my account. Again I sent Email, i got same replay and the result was same. And they did not replay to my third mail.
So i request you sir, to take necessary action

Jayesh E.P
Ph: +91 [protected]
Email: [protected]@gmail.com