Airtel Complaints & Reviews

I posted complaint but not received any response yet

AirTel — activation of unwanted and non requested service, charges levied for that, rude response from the customer care

Airtel activated Cricket Celebrity Chat(CCC) with any request for such services from my end and deducted INR
On March 3, 2011 at 14:25:14 hrs, I received a message from airtel(sender number: 505050) saying thank you for choosing CCC and 15 bugs has been deducted from your account for this service activation.
I have never ever requested for such services, I was shocked with this message as I did not even know if such services exist. I immediately called 121 followed by 198 for this issue, talked to Yogesh, the first point of contact for me at airtel’s grievance addressal desk. He had no valid, acceptable reply for this issue, in fact he had no answer for why did it happen.
Then he said the only thing he can do then was to stop the service. Since the balance has been deducted, he could not return. I got angry and told him that it’s the company, and not me who is at fault, so you will have to return the amount, just forward the call to your senior executive. He put me on hold to check for his senior and after sometime, he turned back and said that the balance will be credit back to my account in 1 hour.
I waited 2 ½ hours but neither I received any message nor the balance was given back. I tried to call 198 again for 19 times but as soon as I chose the option for complaint, it said,” for information on balance and validity, call 121 and thank you for calling airtel” nd disconnected my call every time.

I called airtel at around 7:45 on 3 march, 2011 again using my friend’s phone [protected], when I entered my number for grievances , it disconnected the phone every time but then I entered her number only for that too. It got connected easily with almost no waiting time, what magic!!
This means only that my number was blocked to receive calls (dialed to 198) by the customer care.

I asked him to divert the call to the senior executive “Raghu”(as far as I remember), as my patience was challenged enough by that time. The senior executive was rude , arrogant and seemed to be in no mood to hear that the company was at fault. Since I was angry, he told me balance will credited believing my words without any check, as if he was doing favour to me. In age of computer people say since it will take time to find out truth I take your words. Disgusting reply garnished with rudeness!!
I told him to escalate the issue and tell me the reason behind such behavior then he said if it is done the amount won’t be credited immediately, he was trying to crush my voice and I think did not want to unveil his rude behavior. My money was given back to me as a favour, and they showed as if they had done no mistake.

Company like airtel cheat on people for such small amount of money, disgusting and shameful. While charging for something, immediately they deduct the amount but while returning money, they face technical problems, don’t do it even in 6 hours.

Waste of time for me,
Attack on my patience, I could not concentrate on my work,
Mental torture,
Above all I would not have noticed, and called , they would have easily eaten my money.

I want written apology from the company, apology from those employees and written assurance that this won’t be repeated ever .
I want strict action to be taken against Yogesh and the senior executive (Raghu am not sure, its easy to find out his name for airtel, by tracking calls from my phone for 3rd march,2011 around 7:45 pm) and want in written what action was taken against them, with a say in that if that is not a proper action.
I want strict action to be taken against airtel for using unfair means of earning money.
Also I want optimum compensation for the mental torture and wastage of time I went through, so that from next time onwards the company should feel ashamed of doing it.

AirTel — Extra charge for service not used

Airtel will charge on GPRS connections without your knowledge. And even after cancelling the same, amount will not be waved off. They promise to do so, but they will not. Call customer care, you will get stories.

Airtel — credit reversal

Sir,
I have converted from post paid to prepaid scheme of Airtel mobile no. [protected] in Delhi. in the month of July 2008 and received a credit bill of Rs.129 but after my too many reminders I did not received my cheque of Rs. 129 till date.Please advice me what to do.
Thanks
Parash Gupta
[protected]

Dish TV — deduct extra amount

Please see attachment.

There is clearly written that amount has been charged only for silver pack and explorer. They can deduct amount only for Explorer and silver pack.

But they had deduct my amount for Explorer, Extreme Entertainer and silver pack. So whatever charges they have been deducted for Extreme Entertainer they must be transfer in my account and renew my due date.

I will give you the email id of Dishtv customer care, Just mail your concern their for quick resolution of your complaint along with your complete details like VC No, Address and contact number.

Email id: [protected]@dishtv.in

Bharti Airtel Limited — Delayed

Courier sent on Friday still we are not receive the delivery AWB No-TVM4423530.....Total distance is 70KM only.....

Hi, Thanks for caring your customer. Today i got a connection. However I was expected this answer from our local airtel marketing person/responsible person who isactually responsible for this.

Since no proper response from them i was too worried and raised my concern here.
Anyway thanks for timely help.

Thanks,
Murali M

I have customer ID [protected] inactivated ftom 17/04/11 to 20/04/11 my amount deducted for that time. But no refund from yr end for due time. pl. refund the same urgently.

Rgds.
chandan Das

Dear Sir,

My name is Krunal Thakkar from Ahmedabad, My Customer Id Is [protected], since last 10 days i have facing problem of no signel and i have complained 5 to 6 times on customer care but there is no responce from that side.

They are cheaters, we have to act against the gambling and cheating

contact mohan
International human rights movement

Airtel Broadband — Fraud billing

I am the customer of airtell call home.
My Parents live in Noida and use the Internet connection at home.
Airtel has billed them wrongly and sent a bill of Rs 32000/= ( two bills of approx 15000/= + 17000/=) for not using any data connection
Here are the ac details.
Shiv Shankar Lal Verma
Airtel AC Number[protected]Phone number 4219998)
My parents are senior citizen living in the Flat and Airtel is sending the people at home and harassing them to pay the money, while they never used
the Internet Please take care of this issue ASAP else I will have to move to the consumer court and also contact the media for the propagation of the
wrong bills by airtel
I already have more peoples who have received such wrong bills.
Thanks
Awanish Verma

Airtel Broadband — Fraudlent Billing

We received the fraud bill of the Internet connection which we never used So we should have been charged with the minimum amount but what Airtel sent us was the bill of Rs31000/= Also on arguing they are sending people and legal notices to pay the balance. they are only giving one reason that it shows on their record that you have used it. Me and my wife are retired senior citizens from the Government services and they are threatening us to pay the bill by sending notices.



No consequence so far and we are looking for all possible help. Please assist any way you can.

My phone number is
[protected]
[protected].
My account details with Airtel are
Shiv Shankar Lal Verma
Airtel AC Number[protected]Phone number 4219998)

me also facing same problem with the airtel people in karanataka.

They keep giving the new tariff plans instead of resolving the problem and they donnot have common sense to send the complaint status via mail.

i hv same prob.
can anyone suggest me sud i do..

Rakesh Ranga.
Keep this auto-generated response to urself..!!!
I have received this kiinda response million times... I need resolution, no excuses..!!

Rakesh Ranga

The FRAUD Continues..
I was promised a bill change to Rs. 350 plan
But I am still charged Rs. 660..!!


AIRTEL IS A FRAUD COMPANY

Hey,

Have you got any solution on this. I am also facing same issue.

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I got call from one of your executives.

I just want to update my info. as I use Airtel sim in usb modem so cant get your calls (of course one can listen falls ring tones.) So please contact me further on 91 [protected] or email.

Thank you
Peeyush Kumar

Wow, what a customer care, now speed is between 30 - 50 (avg 46.8) kbps all the times.
Great support from airtel presence. Yes you presence but just to misguide users and nothing else.
Even after 24 hours of you reply, nothing happened except speed gone to worst.
Thank yo for this blunder(full) support.
I am gonna switch back to BSNL if no one will reply from airtel within 24 hrs and will tell exact time resolve it.

BEST OF LUCK AIRTEL FOR THIS LOOTING 3G SERVICE.

Dear Airtel,
I appreciate your efforts towards my complaint, however I am not satisfied the your tech-team abilities to solve my problem as its 1 week already and there is no any acceptable reply from your side. Here are some proofs :

I contacted 198 to know the progress regarding my complaint

1). Thank you for contacting Airtel. Your request reference number is CBDOV[protected]. Simplify Life! Just Dial *121# to get instant account inform

The guy from Airtel told me that I should talk on 121.
On 121,

2). Thank you for contacting Airtel. If you are satisfied with the last interaction you had with Sanjeev, Reply to 876(toll free), with YES or NO

The guy asked me many questions same as I have already given with my complaint (just to bother me so I should cut the call) but after a long conversation I managed to get my call transferred to senior department. The senior department was more NOOB than the junior department and helped me no way except given an another n0 12118 to contact.

Ok, I contacted 12118 then,

3).Thank you for contacting Airtel. Your request reference number is C3GSP[protected]. Simplify Life! Just Dial *121# to get instant account inform

This guy showed some sympathy and then said to contact me on 121.

WHAT THE HELL IS GOING ON?

Airtel must understand that consumers are not puppets, they can play with tyeing a connection-rope. The whole airtel customer care is making me fool and just trying to get my call cut anyhow as you its clear.

I HAVE NOT EXPECTED THIS FROM BHARTI TELEVENTURES, IF MAJOR PLAYERS WILL BEHAVE LIKE THIS, SURE WE GONNA SWITCH TO NEW PLAYERS SOON.

Regards,
Peeyush Kumar

Dear Airtel,

I am still waiting for an update from your side. As you can see in my post I have already contacted you more than enough and got nothing. Do you call it "customer care" ?.
Amazed and frustrated I am with no hope for help from your side.

Thank you
Peeyush Kumar

Dear Airtel,

A very dis-appointing behavior from your side has left me with no option except to go back to BSNL.
BEST OF LUCK FOR YOUR LOOTING 3G SERVICE.

Thank you
Peeyush Kumar

Resolved? Man you really need to check it on my premises without saying false things. Issue is same n even worst.

Thanks

MY NAME IS SAJI, ALSO I BUY A AIRTEL 3G NETSETTER IN ONE MONTH BACK, I HAVE 98%SIGNAL STRENGTH IN THE DEVICE AND EDGE NET WORK IS AVAILABLE.BUT I GET THE SPEED IS "BELLOW 10kb"DO YOU KNOW, HOW MUCH TIME REQUEST TO CUSTOMER CARE .NONE ENGINEERS ARE MIND MY PROBLEM...BUT I HAVE NO MONEY FOR BUY ANOTHER CONNECTION NET SETTER, SO NOBODY BUY THE AIRTEL NETSETTER...
FROM-KERALA, KOLLAM, [protected]

yess i agree with piyush
cz i have also purchased 3g sim of airtel and paid Rs 950 for 1 month pack...but most often i get worst speed...
if this will occur again and again then i m going to switch some other net service providers. and yess! one more thing i will suggest all of my emplyees
not to avail airtel services..never and never again.
Airtel is making us fool by doing false promises.

saying 3G and giving signal of less than 100 or 150 bps ridiculous, I am suffering in this connection. most of the time signal strength is good but data received is very very low to even open google mail page

not satisfied

Hi, i was satisfied with airtel, and at last they showed me the worst part.
Few days back my 3g sim started acting like 2g lol, 100kbps is d/l and u/l speed.
Now, i have tried to contact customer care, same thing is happening, they give other no, other give some other no, some other give other no, vice versa. Tired. Will stop the 5+ year old connection as 3g support tech team is the worst and i can bet they even don't know what is 3g and is its purpose.

Very NOOB 3G support, train your noobs Airtel.
Pissed off and pooped up.

sir/mam,

i requested mnp to port my no. on 21/03/13 to another but after 1 hour an executive from airtel calls me with an offer of
A-A-10P/M
A-O-30P/M
A-STD-50P/M

on charging of daily rent of Rs.1after but this tariff is not activated even after 8 days.
i reported same to airtel 5-6 times by calling 121 and even mail to them but they are not sorting out my problem.
why they call me if they not having such plan.

kindly give me that traiff
ashok kumar

[protected]

I am also facing same issue from AIRTEL, they are like ravishing any one openly .
Bcz u can never contact AIRTEL directly as u would never get connected to Customer care, iff in case u get connected they show us how help less they are nd they can't do any thing .
But they can do one thing, can cheat any Prepaid customer.

When I asked for number porting to anther service provider, they ate up all my balance in Prepaid, such a disgusting AIRTEL.

raveesh.[protected]@gmail.com

Dear Airtel Team,

Even i didnt acitivate for the Airtel Blog (Madhavan), but i got a message that i have subscribed to this blog and airtel has deducted 10 rupee. I would like you to take action on this, i even registered my number in do dont disturb entry but still i get lots of disturbing calls. my num is [protected]

I didnt acitivate for the Airtel Blog (Madhavan), but i am getting message that i have subscribed to this blog and airtel has deducted 10 rupee every 10 days. Infact i dont know what it is. I would like you to take action on this.
my num is [protected]

Dear Airtel Team,

Even i didnt acitivate for the Airtel Blog (Madhavan), but i got a message that i have subscribed to this blog and airtel has deducted 20 rupee(last 2 months). I would like you to take action on this. my number is [protected].

AirTel — Airtel Blog (Madhavan)

Even i didnt acitivate for the Airtel Blog (Madhavan), but i got a message that i have subscribed to this blog and airtel has deducted 10 rupee for every 10 days. I would like you to take action on this. my number is [protected]

Hello Airtel team,

It is truly fradulent activity which you are doing, without subscribing the Madhavan blog, it is enabled by yourself and charged on my mobile approximately twice I noticed. Please STOP SUCH services without end user confirmation. Please refund the amount for my number [protected].

Venkatesh Joshi

I got the similarly type of message and deducted Rs 10 and i have unsubscribed back.
Cheating peoples by Airtel

Even i didnt acitivate for the Airtel Blog (Madhavan), but i got a message that i have subscribed to this blog and airtel has deducted 10 rupee for every 10 days. I would like you to take action on this. my number is [protected].
Prashanth Martin.

You are sending & activate your different scheme on my mobile without my confirmation and deducting your charges from my balance for the same. I have deactivate & unsubscribed your scheme's but you have not deactivate/unsubscribed the same. I do not want any your such scheme in future. So please note do not activate any your scheme on my mobile. My Mobile is [protected]

I am having same problem. My account got deducted 10 rs for the airtel blog (madhavan) more than once. Please unsubscribe me from this blog and ensure this doesnt happen again. My ph: [protected]

It's not right to activate a subscription without the customer's knowledge. I would like that you alteast please unsubscribe me from this blog because I know that I cannot get back the money I lost. My number is [protected].

I have recharged 1Gb 3G internet but I never get speed more than 40kbps .i have called customer care more than 6 times but thier answers are silly. They simply says to use GSM/WCDMA automode .i told them these things are I know.but their response is poor.i have mobile shop before I was suggesting people to airtel for 3G but now I prefer vodafone and aircel.poor response calling to airtel customer care...

I have a post plan. All of a sudden in 2 years I get a hiked up billing internet charges. One of the executive called me and informed regarding this and suggested to call customer care and on calling executives there are always helpless in doing anything. I requested them to ask someone get back to me on this issue.BUT CALL NEVER CAME. After 4 days I again called customer care and inquired again regarding not getting a call back, they said we will waive off 250 rs. from your billing. MY question is WHY discount if airtel has not done any fraud in billing.Now today when i call them again and was rude to them of not getting any call back. In 2 mins I got a call back and executive was rude and said we are not authorised to give any call back and waive off any billing charges.I informed them the total episode that happened in last fifteen days then I was told they were trying to help you.Total CRAP they gave me.

I am airtel 4g dongle user bangalore, I would request to not to take, it was ok when initially when I was taken but later my dongle is not at all connecting,

Even after giving complaints they not even bothered and asking to wait for 90 days to get it resolved, so request everyone to go for another network if you are looking it in bangalore.

Hello,

The is Srinivasa Reddy L, Today(6 Oct 2016) morning have made below 3 transactions in betweem 6:00 AM 7:00 AM through my airtel app and reconized that first 2 transactions went fine bet not thrird one Rs. 150.00 recharge to +91 [protected].

I was experienced same kind transaction failures earlear also, but not deposited the amout back to my bank account. It seems to be a big disgusting from the airtel and other gateway transactions. Even I had a bad experice with response from customer care +91 [protected].

Pavan Kumar V/Ravikumar S has also confirmed that transaction has not received the Airtel.

you can refer the attached screenshot file for the transactions list from my bank AC and Airtel.

Regards,
Srinivasa Reddy,
+91 [protected]

Hello,

I have made the recharged transaction on 06 Oct 2016 with the amount of Rs.150.00 but the amount is deducted from my account and but not credited into my Airtel account +91 [protected] on 6 Oct 2016.

same day (6th Oct 2016 )I have communicated with the Airtel customer care and come to know the deducted amount Rs. 150.00 will be reverted back with in 5 to 6 working days, but still today amount is not credited into my bank account.

Today morning I have called the Airtel customer care +91 [protected] and spoken with Purnima Uyuri then she confirmed the amount Rs.150.00 will be credited in into my account on/before 24 Oct 2016 at 7:30 PM.

So, I hope you can understad the issue and resolved the issue ASAP to credit the amount Rs. 150.00 ASAP in my back account.

Thanks and Regards,
Srinivasa Reddy Lakkireddy.

Please find the details from HDFC bank and investigate the issues ASAP as requested in below mail chain.

Dear Mr. Reddy,

Thank you for your patience and co-operation.

At the outset we sincerely regret the inconvenience caused to you.

As we have checked the details, the amount has been successfully updated at billers end. We would request you please laise with merchant for further clarification

The Reference Number for your query is[protected].

For any further assistance and for all your Banking needs, you may please contact your relationship Manager Shanthini R on [protected]

In line with our focus and commitment to Customer Service, we trust the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to us through our website -

Warm Regards,
Supriya Londhe
Customer Service Officer
Customer Support Team
HDFC Bank Ltd.

//Srinivasareddy Lakkireddy

Dear Customer,

Greetings from airtel!

This is in reference to your email regarding online recharge benefit not received for your airtel mobile number [protected].

As discussed, your concern regarding online recharge benefit not received for your airtel mobile number has been explained.

We have verified our records and found that, there is no transaction for recharge of Rs. 150/- on[protected] for your airtel mobile number.

Further, we have already credited Rs. 150/- to your main account balance on[protected] on your airtel mobile number.

Dial *121*2# (Toll free) to check your mobile balance and validity.

Thanks for reaching out to us.

Delighted to assist you.

Best Regards,
Sowmya Akula
Service Specialist
airtel

Still I am unable to understand why Airtel credited Rs. 150.00 as talk time. I would like to know why this transactions is not recorded in Airtel records(but HDFC is telling that mount Rs. 150.00 is already credited in Airtel accounts).

Dear airtel

Why you are said my network IS BEST networking in india. ### all the thinks. AIRTEL world worst networking in india.. i am from muzaffarpur, biharI AM ALLready attached photo of your great network

I didn't find 0 star, otherwise, , I would have given that, , , worst airtel forever, , worst customer care, , no Network, , they vl only tell, , thy vl help u, , but they don't, , I want spread this but, , no network fr this also, , thy wasted my 448 from three months