Airtel Complaints & Reviews

Dear Sir,

I would like to bring to your notice, I have booked Airtel DTH connection on 28th March 2011 @ 4 PM and paid the money through Credit Card.


Transaction ID Number is : 14255031.

But till date no engineer or ececutive call me for installation. And I am extremaly disappointed to say that the customer care service has been pathetic. There is hardly any concern from call center people. I might have 10 calls, and everytime they will check and get back and they never call back.

At the time of booking the told me it will take MAX 48 HR now i called again to customer care they are saying they will visit my place before the 4th April.

I am sure if the call center service continues like this, no wonder if few years Airtel DTH will be worst performer.

I called to Nodal officer also say please hold the line then Disconnect the Phone.

I would like to know why the connection has not happened inspite of paying money. If connection cannot established by 30th-April-2011. I booked to watch Bhart-Pak match they promised me the will do it.



Please work on this, else I will be forced to approach consumer court.



Regards
Akhilesh
Bangalore
Mob- 91-[protected]

Dear sir,
Iam the pre pid customer of Airtel mobile service. I was subjected to deduction of Rs.5.00 everyday without my knowledge for the purpose of renewed charges to http://gclub.in.ea service for latest games for which iam not subscribed. if it so may be out of mistake or ignorance.
Now I request you to not to renew the service here after and not deduct the money from my pre paid card.

Thanking you

Yours sinciarly

P. Jagan Mohan Reddy
Mobile No. 91-[protected]

i have been using the airtel prepaid connection for past 3 years. but now an amount of nearly rs.200 is deducted in the past 15 days. i have contacted the customer person but no action is being taken till now.

Dear Sir,

I enrolled for Airtel IPTV Service on 21 March 2011 vide at my residence in Indrapuram,Ghaziabad. The Triple play Service launched recently caters to Telephony, Broadband Internet and TV over a single line.

For the installation of service, I’ve paid Rs.1750/- as installation charge with a monthly pack of Rs.999 per month which includes unlimited broadband and a landline connection. My experience so far has been VERY FRUSTATING, full of agony, mental torture and all my communication is affected which has deeply hurt my family, me and my office work, .

The said initially that it will be installed within 3 days and i got the message (sms) also that it will be installe dwithin 3 days. I am complaining this since 25 March 2011, but no one is coming to install this. I have repeated calls to Airtel so many times. I am always told that either the Server is down or the Server is getting upgraded. On sunday they said that everything is fine and it will be installed today.Then they said sorry we have some problem and will come on monday anyhow.After that thsy said will come on tuesday at 4 PM.Then they said till 7 and then till 9.After that i got a call and said sorry will come tomorrow.

My family members are deprived of their entertainment needs as the TV is down.Today is the India pak worldcup semifinal and we will not be able to watch that.

want Airtel to restore my service, confirm that the service will run uninterrupted as the whole communication gets affected with this service, refund me the installation amount and compensate me for the denial of services, false hope and false promises, non-functioning of Telephone, Broadband and TV and for the harassment, mental agony and loss of income it has caused to me other family members.

Also, Airtel should be directed to put in a geographic redundant system so there are no further excuses like service upgrades the whole communication needs are affected by an untested system/service. Allowing such services on one pipe is catastrophic itself in nature and such services let Airtel monepolize and take the customer to ransom by not committing to restoration of services.


Ashish Verma
[protected]

Dear,sir
Im poonam pradhan im using airtel prepaid sim number is [protected] i want call history and sms details my number from 01/01/2006 to 01/12/2008 if i got this details im very thankful to you sir.
Thanking you

Sir,
I, Srinivas Sripada want to introduce myself as an airtel customer. I am using airtel mobile service for more than 3 years with mobile number [protected] from Hyderabad, Andhra Pradesh. From more than a week, there being a very frequent display (once in every 5 minutes) on my mobile stating "mcheck on airtel". Immediately, my mobile is being disconnected from service. When ever, I am talking to my friends or officers, my airtel service is being disconnected every time, thus by creating misunderstanding to my friends / officers / relatives with whom I am talking. They feel like any thing and using to blame me for disconnecting the conversation in the middle. I hope you can understand my sensitive problem.
This problem occur very frequently to my mobile number or I can say every time, whether it is an incoming or out going call. I request you to please issue necessary instructions to the airtel service provider, Hyderabad not to repeat the problem.

Thanking you,


Yours Sincerely,
Srinivas Sripada
Hyderabad
Mobiole Number : [protected]

Hello Mr Anant/Joydeep,

What are you doing about the issues I have ???
I believe I am mentioned my concerns with the top most authority at Airtel. And if I expect revert and help from you, where do I go wrong ???

Issue is open and as your valued customer I expect cooperation.

If I don't get suitable revert, I would ensure that this reaches Mr Sunil Bharti Mittal's desk and also mark it to TRAI.

Kindly stop ignoring your customer's concern's...

Yours sincerely,
Rrajevv Vyass
[protected]
Director- Safe Point Securities Pvt Ltd
Hare Krishna

----- Forwarded Message ----
From: Rrajevv Vyass <[protected]@yahoo.in>
To: joydeepR.[protected]@airtel.in; anant.[protected]@airtel.in
Sent: Mon, 14 March, 2011 2:37:16 PM
Subject: Fw: Complaint from your platinum customer [protected]/[protected]

Hello Mr Joydeep/Anant,

Complaint atatus - OPEN ??? Draw your kind attention.


Yours sincerely,
Rrajevv Vyass
Hare Krishna
[protected]
[protected]
Director - Safe Point Securities Pvt Ltd.

----- Forwarded Message ----
From: Rrajevv Vyass <[protected]@yahoo.in>
To: joydeepR.[protected]@airtel.in; anant.[protected]@airtel.in
Sent: Tue, 1 March, 2011 3:20:55 AM
Subject: Complaint from your platinum customer [protected]/[protected]

Respected Mr Joydeep/Anant,

It's Almost 7yrs+ now, I bought a connection from Airtel, when it was introduced in Mumbai and grappling to establish it's market share.
The number that I had chosen was [protected], I continued to enjoy services offered by Airtel... Appreciated and referred to my friends & family.
This is how we have seen Airtel family growing big, bigger & better.

I was always satisfied customer so I opted for One more connection [protected] for myself and continued to enjoy premium services from Airtel.
I feel proud and happy to be a part of Airtel family as a Platinum customer today.
Simultaneously my spouse is also using Airtel services [protected] & in recent past I have just gifted One more Airtel number to her [protected].

I have been a loyal customer with Airtel since years now.

Having said that, I would like to draw your kind attention towards my problem & the disappointing situation I face.

I opted for MNP for One of my number ie [protected] before few days. Post which I received a call from the company to understand the reason for MNP and retain myself with Airtel.

I explained, that I am One of the oldest customer with Airtel, using multiple connection from Airtel brand. I would like to have a premium number with last Five digit's to be common like 00000 or 11111 or 55555 or 77777 etc... as loyalty. The concern authorities assured me to call back in nxt few hours with some numbers.
I never received any call from the company.

Instance II - I contacted customer care and raised request for the same. They assured me, that they will inform your sales department and they will get in touch with me.
Again no communication from the sources, NO call from the company.

I was surprised and shocked, I had to chase people for my requirement and there was no clue and I was absolutely clueless.
I felt that I am just running around the bush.

Instance III - I contacted customer care today, customer care executive was not ready to understand my communication and kept my call on hold for nearly 9minute's and the call got disconnected.

Instance IV - I contacted customer care again, the customer care executive explained, that he would take my request again and forward it to sales team.
I was trying to understand from him, what has happened to my earlier request ??? There was no concrete answer for the same.

Very softly and politely I asked him to connect my call to the floor supervisor... I feel sorry but I don't love to complaint.

I had One of the worst experience speaking to the floor manager Mr Sourabh Kumar... Rather than understanding my problem and helping me with the solution. This gentlemen went on different tangent and god know's what was he trying to make me understand ! Bouncer..........................

Mr Sourabh Kumar, upfrontly advised me to visit ARC and check number's if available, ARC will explain you the charges. And many more thing's !!!

Is this expected with your old & loyal/Platinum customer's.
I am deeply hurt with such communication and request necessary action against such act.

To resolve the problem I would appreciate your intervention and help me with required number. You may also check my billing history for the same.
I look forward to hearing from you and to a resolution of this problem. Will await for your communication.

I can be contacted on the cell numbers mentioned below.

Yours sincerely,
Rrajevv Vyass
Hare Krishna
[protected]
[protected]

i ordered a broadband connection and was promised connection in 3 days,i provided all necessary documnts , but the airtel officer kept mis guiding me for 29 days…finaly said cant provide a connection..so i forwarded a complaint against him to his manager…As a result of which , my prepaid sim card of airtel was blocked,i was told to resubmit my documnts, still, sim card has been bloacked for last 15 days,even the nodal office refused help. i faced a huge loss on business as its my primary contact with clients. have no idea wat to do.
my mobile no. [protected].

Feb 28, 2009 by Santosh Kumar Dubey Send email
Respected Sir,
I have lost my mobile set with SIM card. Mobile number was [protected]. My name is Santosh Kumar Dubey.This number was issued for Sunil Kumar Dubey. Sunil Kumar Dubey is my brother.So I am requesting you to stop my number & issued same SIM card
with same number at my mailing address ASAP.

For any clarifications you can call me on [protected].
&
Also on: skdubey.[protected]@gmail.com

I am owning prepaid AirTel mobile number for last seven years
I had decided to change my network by portabilitiy system.
After some days,i get a call from chennai reginal office to know my status.
i really frustated about the concern speech of that person.
He dont know how to speak to customer with respect manner.
i try to ask his name but he was not replied .
Now after much frustuation, I have gone for second line.

Its my advice that try to satisfy your customer instead of money earning.

Put responsible person on your customer care.

Please register my complaint .

Hi,
I purchased airtel DTH high definition in october and had problem with installation issue and i submitted that complain to you website. The customer id i received is [protected] for my HD connection. Since i got theis service there is ongoing video problem and screen blackout issues. I made several complaints in last few onths and intially the technician came and checked but could not find anything. Later he also changed the STB but that deterorated the problem. Now i have more issues than before. Video freezes linger then before and more frequently picture disappears. I called up customer services countless times. But no body listens. I also then spoke to atleasst 6 supervisors last week and everybody promised that issue will be resolved by today, tommorrow, in 4 hrs etc. They also kept promising that they will call me to follow up whether issue is resolved or not. But they are not willing fix the problem. When i contacted the last tech who changedthe box he said i need to get dish migrated to another sattelite. Again i called up for the same and add more HD channels recently added to artel. Everybody said the it will be done in 24 hrs 48 hrs. they said to get new channels i have to get my dish to located to another satellite. But these earless people didnt listen. I tried to call DTH nodal officer haryana, but that bloody nodal office never oicks up the fone, or call gets routed to customer services. What the hell is this. Then i tried tos end amil to nodal officer, dth customer service and airtel presence mails id. and some came to shake only dish. He said i will have to migrate my dish to another satelite and i will have to pay 500 rupees for that. When i denied to pay he just left. When i turned my TV on , i found most of the current channels are gone. I immediately called the visinting technician, who refused to come back to restore my services atleast where it was. I also called his boss, the service centre owner in gurgaon and he is also not picking the fone. I tried to call every damn person or sources to resolve but airtel is charging 10 rupees on a daily basis but i am not able to see98% of the channels. Onlyvery few free to air channels are coming.

Please help. i want to shoot these good for nothing people who are cheating.

No response till date.........

previous problem not solved and they again cheated with me, airtel hello tune changed automatically today, they charged 30+15 rs.
airtel is going to be a begger, international begger...


Following is the conversation between me and airtel nodle officer through emailing regarding non recipt of benefit of recharge pack-



[protected][protected][protected][protected]
From: "[protected]@airtel.in" <[protected]@airtel.in>
To: [protected]@yahoo.com
Sent: Tuesday, March 22, 2011 9:00:55
Subject: Re: MY COMPLAINT IS NOT SOLVE AFTER 15 DAYS.... [|BAL|[protected]|[protected]|]


Dear MR.Aziz,



This has reference to your concern, regarding the non receipt of recharge benefit for your airtel mobile number [protected].



Thank you for your email to airtel and the opportunity to assist you.







We regret the delay in responding to your email.







We completely comprehend your viewpoint and sincerely regret for any difficulty caused to you .







Further, We would like to inform you that we have already noted your request for your Airtel number [protected]. the unique service request number is CBNRA[protected]. The Concerned team will be contacting you within the 23 Mar 2011 with an update on the issue.

We hope that this response has addressed your query suitably.


Please feel free to speak to our call center executive on 121 regarding any issue/concern. You can also email us at [protected]@in.airtel.com.


You can get in touch with the Nodal Officer with your earlier request or complaint number if it's still unresolved.


You may send an email at nodalofficer.[protected]@airtel.in or you may call at +91 [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.



If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in or you may call at +91 [protected] from 9:30 AM to 6:30 PM Monday to Friday.




Warm Regards
Ashish Sharma
Nodal Office
Bharti Airtel Limited

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Click here to provide Feedback.

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[protected]Original Message[protected]
From: [protected]@yahoo.com
To: [protected]@airtel.in
Cc:
Sent: 19/03/2011 17:28:37
Subject: Re: MY COMPLAINT IS NOT SOLVE AFTER 15 DAYS.... [|BAL|[protected]|[protected]|]

Respected Sir,
Thanks for your kind response and sorry for the inconvenience.
You can contact me anytime after 9pm and my alternative no is [protected].
Please provide me the feeling to be glad that i am the customer of airtel, the
leading network....

Reagrds,
Danish Aziz
[protected]



From: "[protected]@airtel.in"
To: [protected]@yahoo.com
Sent: Saturday, March 19, 2011 17:15:26
Subject: Re: MY COMPLAINT IS NOT SOLVE AFTER 15 DAYS....
[|BAL|[protected]|[protected]|]



Dear Mr.Aziz,



This has reference to your complaint, mentioning your concern about the your
Airtel Mobile number [protected].



Thank you for your mail to Airtel and the opportunity to assist you.



We regret the delay in responding to your email.



We have been trying to contact you but unfortunately we are unsuccessful with
our attempt at 5:11 PM due to non reachable response. We are unable to contact
you for the resolution.



Further, please write back to us with your complete Airtel mobile number and
your concern so that we can assist you further.







We would be glad to assist you in this regard. However, we would appreciate if
you could write back to us with a suitable time to contact you. Please mention
your alternate number in your correspondences with us to enable us to serve you
better.



We hope that this response has addressed your query suitably.



Please feel free to speak to our call center executive on 121 regarding any
issue/concern. You can also email us at [protected]@in.airtel.com.







You can get in touch with the Nodal Officer with your earlier request or
complaint number if it's still unresolved.



You may send an email at nodalofficer.[protected]@airtel.in or you may call at +91
[protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will
provide a resolution to your complaint in 10 days.







If you do not receive a satisfactory response from Nodal officer you may send
an email at appellate.[protected]@airtel.in or you may call at +91 [protected] from 9:30
AM to 6:30 PM Monday to Friday.

Warm Regards
Ashish Sharma
Nodal Office
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=D13254BDC6C7
C9315EA6E32955B4D9384B4E4FBBDA3D55B8DB3D58BBD73B43454C&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@yahoo.com
To: [protected]@airtel.in
Cc:
Sent: 14/03/2011 21:06:29
Subject: my complaint is not solve after 15 days....

Respected Sir,
my airtel no [protected] has recharged with 21rs night pack but in night hours,
i am being charged normal rates, i locked complaints many time on 198, they
said that your problem is being sort out before 5 march but nothing happened,
again i contact 198 the c/c executive transfer my call to sr. supervisor, he
assured me that my problem will be solve before11 march but no worth
yet.......
my no. has been locked to 198 and 121 also, now i cant contact to 198/121 as
whenever i try to contact c/c the operator says dial *121# for balance
enquiry,
thanx for contacting airtel and then call got disconnected.
please ressolve my problem and unlock 198/121 too.
my details are given below-

Mob No.- [protected]
Recharge details- 26 feb 11 at 09:37pm, mrp 21.00
Trans ID- [protected]
Complaints No.-
CBNRA[protected], CBNRA[protected]

Regards,
Danish Aziz
[protected]

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Rs.80 Recharge sms pack but balance being deducted from main balance
I got the Rs.80 recharge of airtel sms pack wherein there are 500 sms free per day on 28th March,2011. But whenever I am smsing the balance is being deducted from my main account. I am trying to contact the customer care be callng them but before going the call to the customer care officer the line gets disconnected. I don understand why do a customer have to face these problems again and again.My airtel Number is [protected]

After repeated deductions I got DND activated on 13/03/2011.But again BOLLYOODFISSION & BIKINIALERT was activated by Airtel Live.On 25 Mar I had toped up with Rs 87 /-. But on 27/03/2011 I found the balance is only Rs 37 /-.Today The Customer Care Representative is telling that I have activated the above services on 25/03/2011 and 26/03/2011.They are not able to tell the time of activation request from me. May I get the money back or I can take proceed to get justice against this fraud.

Hi ,

I am facing the same problem with airtel for some time now. My airtel number is[protected].

I have been using airtel for the past 6 years and I was happy with the service untill this issue has cropped up. I didn't realize that a charge of Rs 199 was being added in my bill every month for some time under the category of DSL Usage.

I only realized it when i once asked for a change of plan and saw the e-bill. I saw that Rs 398 had been added to the bill as DSL charges and only when i called them up did the customer care tell me that this was for Games on Demand. I told them i never activated it and they said the server shows that the request was sent twice. I live alone and both the times the request was on work day when i could not have sent the request.

I have called them up so many times in the last 3 months. I sent a mail to the [protected]@indiagames.com and it took one month for them to reply saying games on demand has been deacativated. However I keep getting this DSL usage of sometimes Rs 199 or 398 in my bill every month. I have talked to so many people in airtel and even took the number of the nodal officer in noida but all the times I have called that number no one picks up the phone.

This is a serious issue it is really frustrating and after 6 years o[censored]sing it I am now thinking of getting the airtel broadband + phone connection disconnected if this does not get resolved.

Thanks,
Pradeep

Hi,

I am B Chandrasekar, Karur, Tamilnadu-639001. I am using Airtel prepaid Mobile # [protected]
I am deducted Rs.99 + Rs.50 + Rs.30 = Rs.179 for Un-wanted reasons by Airtel AD-54321 Serivces.

Day 1 : 23/03/2011 Deducted for downloading Games Rs. 99 which i had not Requested/Registered/Downloaded any games.

I Made a compaint to Airtel Customer care but no complaint number was provided but the executive promised to return the amount of Rs.99 back to my mobile account before 25/03/2011. But no amount has been credited back as promised.

Day 2: 25/03/2011 Deducted Rs.50 which i had not Requested/Registered/Downloaded any services

Day 3: 26/03/2011 Deducted for renew video_mod services Rs.30 Which i had not Requested/Registered/Downloaded any services.

Again made a compaint to Airtel Customer care another executive explained about the issue and demanded for a complaint number but no complaint number was provided but the executive promised to return the amount Rs.179 back to my account before 28/03/2011.But no amount has been credited back.


Totally i lost Rs.179 where my balance got deducted for nothing. This is truly a cheating/money laundering by Bharti Airtel.

Why there is no verification or authentication service for deducting amount from my prepaid account balance. Who gave the authority to deduct amount from my account and It is happening often recently.

From one person if airtel is able to steel Rs.179 Rupees think of the amount if it happens to several thousands. This is a serious issue for us and the public.

I am having Airtel GPRS connection activated with Rs.98 data pack. what is the necessity for me to browse through Airtel live and get paid downloads.

Are we customers looking crazy for you ?

I am totally disappointed with airtel amount deduction activities. This is truly a unfaithful action and shame on airtel for such intolerant responses.Airtel is not worried about the customer satisfaction and loses they are facing.

The lose is so high and the i need to defend mysel[censored]ntil i get my money back.Even i am ready to go for Consumer Court for this issue.

Regards
B Chandrasekar

i continue to be appalled at how bad the airtel website is! I asked for a post paid mobile customer care number and the website could not be more bloody confusing! Why the [censored] can't airtel have the help line numbers written on the first Home page of their website instead of stupid god damn pictures!
and then i call 121 and i told the guy i needed the customer care number of POST PAID AIRTEL and of course the great customer care people that Aitel hires! he gives me the pre paid number!
why the [censored] is Airtel so bloody incompetent???

MY LAND LINE NO [protected]. FREQUENTLY I AM GETTING BLANK CALLS AND SCREEN SHOWS ME NO AS 4049, WHICH IMPLIES THAT ITS CENTREX NO.
WHEN WE RECEIVE THE PHONE NO BODY SPEAKS AND AFTER FEW SECONDS ITS DISCONNECTED. WHEN WE RING BACK, SOMEBODY RECEIVES THE PHONE AND TELLS THAT NOBODY TRIED, AND I SENSE THAT WHEN I CALL WHO IS RECEIVING IS TELLING FACT, NOW WHAT CAN BE THE TRICK? IS THAT ANYBODY CAN PLAY IN DISPLAY OF THE NO? VERY MUCH DISTURBED THAT FREQUENTLY ITS HAPPENING SINCE PAST 3 TO 4 DAYS.

JUST NOW ON 28/03/2011, AROUND 5.40PM THIS HAPPENED.

CAN AIRTEL OR ANY BODY CAN HELP ME OUT FOR THE REAL CULPRIT.
[protected]@gmail.com [protected]

I purchased an airtel sim and submitted all the documents.My sim was working for about 20 days and after 20 days i was send an SMS saying to resubmit the documents.I resubmitted the documents with the dealer on 22 march 2011 under omr no.1232816.Noe Airtel customer care says that the number cannot work.My balance of abour Rupees 100 is also gone.Cant understand this injustice.Is airtel doing this to increase its revenue.

Without any complaint 1 digital engineer (Nmae - shibu) came to my home on 26th Mar 2011 and he said that he has to install HD so that i will be able to view more channels. He went to terrace and tried to repair something after which i got signal probem in my digital TV, he said he is not able to repair and he himself called to customer care and raised a complaint (Ref 6331087) and informed me that another engineer will be coming between 4 pm and 5 pm on the same day, when i asked his manager number he provided me a false number.I was waiting till 6 pm then i tried to call to his mobile several times but he didnt pick and later on he switched off his mobile. Then I called to [protected] (This number i got through msg when i raised a complaint with customer care) but a person named Sridhar was not able to understand either english or hindi and forcing me to speak in kannada . I gave the phone to my wife who knows to speak kannada. he start arguing with her and said he is not going to send an engineer today and we have to wait till tomorrow. And he also told her to teach me how to speak with the people. When my wife told that we dint request for any enginner then why did u send engineer to our home. He was very rude and said he is not aware of anything. My wife said will complaint to police for that he replied "you do what ever you want but i wont send the engineer today. Such a worst employee is working for airtel.