Airtel Complaints & Reviews

Background on the issue:

1. On 6th april, 12.24 PM, I got a message that I have been subscribed to Gamesclubsubscription service from Airtel live <54321>.
2. I got two more messages the following day 7th april and 8th april at 1.31 and 2.06 PM respectively.
3. I get a message that some game has been downloaded and 75 Rs were deducted. There is no physical file/app of the game.
4. I got subscribed to a cricket service a while later and got a message from airtel live.

Resolution:
I called the Supervisor and he verified that I had browsed through my gprs connection to a site called wap.mauj.com and registered to the Games subscription service, which somehow got automatically done. Nor did I have any downloaded game nor do i acknowledge going to that site manually.. He reimbursed 85 rs into my account and advised me to disable any settings in my messaging applicaiton which auto opened any push service messages. I found no such option on my samsung galaxy S android phone.

Realization:
To investigate further, I opened one of the android apps and clicked on an advertisement and it redirected me to 203.115.112.79 website which I found is airtel live webpage, where I could see that no services or subscriptions are registered. However that ad that i had clicked led to a deduction of 50 Rs downloading a game again with no physical application file downloaded on my phone.
Note that I have deleted airtel live and airtel mms APNs on my mobile since I have switched to Prepaid almost a year ago and never had I faced such harassment.

Later at 10.30 pm on 8th april I get a message saying that I am not registered on DND and every 20 minutes thereon I got a Push message for Airtel Live WAP Cricket subscription. I strongly suspect some foul play with Airtel trying to push the airtel live messages deliberately.

and thats it staying loyal to Airtel for 4 years comes to an end.

Thanks,
pilotpats - [protected]

I have purchased a prepaid card [protected] on 6th April and also submitted all the legal documents as per the company norms. The retailor shop name FREINDZ MOBILE(Neredmett Old Ps) promised that it will be activated within 24 hours after the given time the number is not been activated when I contacted the customer care 121 I did not get the proper answer i have made a numours calls from my mobile [protected] after 72 hours also the number is not activated when i contacted ms Veena in hyderabad she is unable to give me the suitable answer. Being No.1 Network is not great customer satisfaction is great Mr. Sunil Mittal please stop robbing from people pockets. I have wasted the time and money running back of a idiotic company.

Dear Sir/Madam,
I, Anurag Zope ([protected]) would like to inform you about random activation of services while browsing. I was browsing when a page opened for downloading games, I closed the window but still i got a message that I have subscribed to T20 game and I have been charged 99 Rs, again I was subscribed to airtel cricket pack for 30Rs without me having enabled it. If you can ask for confirmation for stopping a paid service, why cant you ask confirmation before you start/subscribe to any paid service/ third party applications etc. I have had to pay 130 Rs without my fault. Please ensure a confirmation mechanism is in place for charged services/apps before they can be activated / downloaded.

Thanks & regards

Anurag Zope

This is how airtel works...


Re: +911xxxxxxxxxxx [|BAL|Qrc3635728|]Friday, April 8, 2011 9:48 AMFrom: "nodal.[protected]@airtel.in" <nodal.[protected]@airtel.in>Add sender to ContactsTo: [protected]@yahoo.comDear Mr.Arora,

Thank you for writing to airtel telemedia services and the opportunity to assist you.

With reference to your e-mail regarding your airtel fixed line connection.br...

before 2 months, i have balance 10 rupees. i didn't use airtel sim last two months. one day i put that sim on my cell and try to make the call. but i didn't make the call because my balance became negative 10 rupees. i shocked. usually airtel behave like this.

Hi,

From yesterday i called 121 for customer care to have discussion with customer care representative. I have a complaint regarding there very bad service: I tired 10attempts to call customer care representative even they are charging .50 paisa for 3 minute after forwarding call to representative my call got disconnected.

I have recharged for Rs98 for net connection, got recharge is successful. I'm using Sumsung galaxy 5, i unable to connect the net. Please do favour
regarding issue, send me manual settings to change in my mobile...

HI
this is surender, i use 98rs gprs pack,
i renewed amount of 444 on 6th april, then for renewing my 98rs gprs pack i've
dialed *567#, it given message as i've been already activated this pack.
i got a message that i gprs pack will automatically renewed according to your balance.
on 7th morning my balance was 0.0rs (total lost 444rs+138rs)
then i called up customer care they said to deactivate internet by *567*2# then activate it .
but it has given option to NOP(net on phone) which by mistake, i've pressed costing me 99rs
total lost 444+138+99, refund my amount.

surender
[protected]

Dear Sir/Madam,

I (Ratanlal Gupta) am using airtel prepaid no. [protected] , on 8-Apr-2011 by morning I recharged my phone by Rs. 50. But my account was deducted. and when i complain on customer care they say Rs.50 recharge is special recharge You get 100 local/Std call for 15 days that is valid only in mumbai circal but i am in U.P So how i can use this scheme. please carried forward this balance to main balance so i can use.

Regards,
Ratanlal Gupta
[protected]

i have got a miss call from [protected]. please look into this.

Hi,

Mobile No : [protected]

I am using Airtel card from long time but from last few days, every day I am getting SMS stating that,
"Thanks for using WCVideo pack subscription service from Airtel. You have been charged Rs 3. Get latest games at http://gclub.in/ea".

So please revert me the amount (Rs 3) and stop sending similar messages in the future.

And I request to Airtel to provide information on steps to unsubscribe any service, on Airtel web site.

Thanks

The following email has been sent to Airtel customer service [protected]@in.airtel.com; but no response as of now:

Hi
This is in reference to the mobile number [protected]
I had activated 3G services in the middle of March(Rs 100 for 100 MB usage for a month) after the Customer Service executive told me that I would receive an SMS as soon as I cross 80% of my usage (80 MB).
However, I never got any such SMS from Airtel.

The very first SMS I received was on 24th March stating :
“Your GPRS data usage as on 23-03 is Rs2689. This exceeds your free data usage quota. Kindly pay Rs. 2689 to continue enjoying 3G service…..”

I was shocked and I immediately called the customer care. The people there said that it was unbilled amount and that the details will come only in the bill.
However, I stopped using 3G after that.

Now I have received a bill of Rs 3967. The customer service person said that this is a “valid charge” and hence he can’t give me any complaint number as such.
He said this was the charge for some 250 MB data usage whereas I should have received and SMS after I crossed 80% of my usage.
How would I know that my free usage is over unless you send me an SMS or some alert for the same?

This is a completely fraudulent charge and I refuse to pay this amount.

Kindly resolve this issue or else I will be forced to disconnect the number.

Regards
Sujeet
[protected]

the package given by the airtel dish tv comprises of 14 telugu channels including news channels as against 16 channels of tamil. It indicates that more tamilians are living in andhra pradesh than in tamilnadu. It is a shame to the company by providing such paackage. that is the reason why mossst of thepeople are preferring local Cable TV channels due to their large number of telugu channels despite poor technical know how. Even news cchaannels like Sakshi and TV5 are maade as paid channels which are freely available in interneet. If airtel really wants to impove its business they should proivde all telugu chananels in andhra pradesh and respectively other language channels as per state. Hope some sensible person in the department will caatch their mistake and rectify the position without further loss of time and business.


sambasivarao
ID No.[protected]

Hi ! My airtel num being [protected].. I am using this just for broadband with unlimited plan.. when I went to make the payment I see 1826 intead of 899.. when asked they say its because of the voice calls.. I mean I dont have the telephone instrument at all for this num, and I dont understand how calls are being made from my num... Have spoken to customer care regarding this.. They said they would get back.. but all in vain! worst service provider ever.... Very bad tech support team... Work done is damn slow...would like to disconnect airtel... Kindly do it as soon as possible than sending me fake bills for which I have not used at all apart from just ''BROADBAND''....

I had bought a Samsung 32 inches LCD TV LA32C350 from Branch name HSR-1020 of Adishwar India LTd. Bill no. 2834 on 07.11.2010
I got a Samsung Airtel Normal Activation Kit free with it then
i got a call from airtel in November 2010 saying that this is your Customer ID ..which is [protected] and asking address where to install the Dish TV.
then after a long time when no one showed up at that address ..i called up airtel dish TV customer care again..nd i got a reply that...right now there is no stock.
Now whenevr i call airtel ..they say the offer is already over So ask the dealer from where i Bought It
When i talk to Dealer they Say It has to be provided by Airtel and They can not do anything
I had Communicated everything to Airtel Team and produced all the proofs ahowing i deserve the activation kit But they are now not responding and not at all taking any action.

I would appreciate if someone from airtel See this and take up some measure to solve the issue
and deliver the activation kit and if not possible from there side then tell that its not possible and the offer was a fraud.
atleast some communication should be clear.

Thanks
Roopendra verma
Bangalore
[protected]

Pl deactivate Cricket pack at my Airtel Prepaid No: [protected] which I never subscribed. I have tried unsubscribed thru SMS/Customer care/other means but it is still not de-ativated. I have given my complaints serveral times but no result.....already 50rs. have been deducted from my account and its really frustrating......
...plzzzz do the needful as soon as possible

hi,

On dialing the said 1900 number we get a prompt that we are going to receive our upc code in six hours time. I have called nearly 20 times and i have not got any call regarding my upc code!!

i haven been using airtel for many years but want to switch to BSNL in order to get blackberry services. I have already taken the matter with consumer court here in kashmir and i am planning to further inform the media about this fraud by Airtel.

mudasir

Dear Sir,

I (Ajit Pratap) am using airtel prepaid no. [protected] for last 2 years, on 6-Apr-2011 by evening I recharged my phone by Rs. 100. But next day my account was diducted for caller tune charges while i have not applied for any one. and when i complain on customer care the disconnect the phone. they Dicduct Rs. 45 for that without any pre information.

Regards,
Ajit Pratap
[protected]

Date 07/04/2011

Dear Customer Care,

I Rajesh Adhikari my airtel no is [protected], very huge stupid customer care and very too much poor customer care & airtel service , I am too much irritated of your company (airtel) .
1- Your Customer care when I want to take with customer care executive but while call transfer to customer care executive, your executive cut the phone without listen me...
2- Your Airtel office(orbit mall Indore m.p.) workers not they do work properly because I had our submit requirement document three time and now I have acknowledged paper also, but now one time again they give me sms your document not submit
your service very very poor & you do not work properly due to this customer bear facing problem so many time. Very poor…….!!
My mail id [protected]@yahoo.co.in

Complaint : MISMATCHING OF DOCUMENTS AND OWNER BY AIRTEL OFFICE.

I was using mobile no. [protected] from last 3 years. 3 years ago, I had purchased prepaid airtel sim card of mobile no.[protected] on my name. At that time documents were mismatched by airtel office. Now that sim card was damaged but i hav that sim card no. H-[protected]. So I want to purchase on my name but airtel office was not giving me services for that.

Details of the Sim card :

1.Name of the Subscriber - Ishwar Balu Bhamre

2.Address on which the connection has been taken - N. T. P. S. Colony New E 39/6 Eklahare Colony. Nasik Road. Nasik.Maharashtra.

3.Document submission date - june- 2008

4.ARC / Dealer Name and Address where document was submitted - Santosh Dhadiwal. Dhadiwal kirana Store. Godavari Sankul. Shop no. 5.In front of of Sanjivani college of Engineering. Kopargaon. Dist. Ahmednagar. Maharashtra.

5.Document details - Driving license, Pan card & 2 Photos

--
Regards,

Ishwar Bhamre.
M. Pharm (Pharmaceutics)
Mob. No. [protected]
Nasik

Getting calls from number[protected],[protected] but when I received the call it was cut from other end. Because of this time is wasted we are distrubed. My mobile service provider is Airtel. On one hand they are providing service & other end they are harassing us. Please stop this or will have to lodge complaint against concerned or stop using Airtel. One should feel ashamed by doing this type of act.