Airtel Complaints & Reviews

Very poor customer support, Not able to talk to executive at any time. Mostly its connected to the recorded voice. Our problems are not resolved at theat time. Not satisfying the customer.

AIRCEL NO [protected].I HAD SUBMITTED MY APPLICATION FOR AIRCEL TO AIRTEL PORTABILITY.
I HAD SUBMITTED ON 16TH SEP,2011.TILL DATE NOT RESOLVED.

Dear Customer

We regret the inconvenience caused.Your concern has been noted and escalated for a resolution. We shall get back to you shortly.

We assure you that we are committed towrads helpibg you.

Regards
Aircel Customer Service Team

Aircel — 8285175171

AIRCEL TO AIRTEL NUMBER PORTABILITY

AIRCEL IS NOT LETTING THE AIRCEL TO AIRTEL PORTABILITY HAPPEN.IT IS REJECTING THE APPLICATION.PLEASE LET ME KNOW THE STATUS WHY IT HAS CANCELLED MY APPLICATION..

Dear Customer,

We regret the inconvenience caused to you.

This is with reference to your communication dated 01/10/2011.
We hope your concern has been resolved and you are satisfied with the resolution provided.

Please do get back to us in case of any further concern.

Regards
Aircel Customer Service Team

Dear Sir,
I have applied for mobile number portability from Aircel to Airtel on 16th August 2012, but till now (23rd August 2012).I haven't got any response from Airtel.
AND MY AICEL SIM LOOSED.
After calling up the Airtel customer care many times, the response was that the request is under process.
I request you to kindly initiate an action to complete the process. My details are as below:

Name: Mundrathi Prashanth Kumar
Mobile No: [protected]
Location: India, AP, Warangal
Alternate contact number: [protected]

Name:Vivek Kumar
Mobile No:[protected]

my air cell number change to airtel. my air cell number[protected] pls requiest me.. my email id [protected]@yahoo.in

Airtel Postpaid — for unbarred

Dear sir
Plz Help Plzzzzzz
Sir my number [protected] is bareed.sir i am not abule to call any number. sir my name is Anish kumar Billing Add C/O Sujit Kumar Jaleshwar Bhawan
Free Press Lane Rajendra Path
. I Call customer care 121 & 198 no budy can help me. i also touch with the Nodal Officer [protected] &appellate officer & ARC PATNA but my problem is not solved.so pls resolve my problem& unbareed my mobile number.sir pls inform my Alternet mobile number [protected] [protected].sir pls help plzzzzzzzzzzzzzzzzzz

Dear rakesh ranga
i would like to inform you that i problem is not solve.pls resolve my problem my mobile number [protected] is not unbareed. pls call my alternet number [protected], [protected]

Dear rakesh ranga
i would like to inform you that my problem is not solve.pls resolve my problem. my mobile number [protected] is not unbareed. pls call my alternet number [protected], [protected]

Dear Rakesh ranga

my problem is not solve.my number is not unbareed. urgent resolve my problem Dear sir i (Anish kumar) am a airtel postpaid user. my mobile numer [protected] is bareed on 5th april 2011.i am call airtel customer care 121&198 but my problem is not solve. i am also touch with the Nodal Officer&appellate officer & AIRTEL ARC PATNA but my problem is not solve. so plz forward my complaint to Airel MD.my Alternet number [protected], [protected].

Thanks
Anish

Dear rakesh ranga
i Anish [protected]. i want to talk with you.so pls call me on my alternet number [protected], [protected].

Thanks
Anish

Dear
My number [protected] is not unbareed. what my problem is resolve?????????.your executive is not working
properly.pls re checkout my problem. I requested to you pls check my number otherwise u call me.my Alternet mobile number [protected] [protected].ok u call me

what happened my problem is not solve

what hapand my number is not unbareed [protected].

pls send reply

Dear
My number [protected] is not unbareed. what my problem is
resolve?????????.your executive is not working
properly.pls re checkout my problem and give solution date. I
requested to you pls check my
number otherwise u call me.my Alternet mobile number [protected]
[protected].ok u call me



Thanks

Anish

Dear
My number [protected] is not unbareed. what my problem is
resolve?????????.your executive is not working
properly.pls re checkout my problem and give solution date. I
requested to you pls check my
number otherwise u call me.my Alternet mobile number [protected]
[protected].ok u call me



Thanks

Anish

Dear sir,

Myself Shakil Ansari from Mumbai, India and i am using AirTel number since its launch, I got a blank call form [protected]... and its not first time... i frequently getting miss call on my number...

Please take action and resolve the problem... this is pakistani number... i am scare of all this terror country...

My number is +91-[protected]...

awaiting positive response from your end.

Regards,

Shakil Ansari

I am Nagendra prasad visakhapatnam i am using airtel network since 10yrs recently i am facing problem with bad network at working area Ramnagar as well as home simhachalam recently good number of my co-workers changing to other network because of bad signal, this much bad signal never seen before, what happened to airtel company
Giving so much advertising in TV and newspaper inspite of focusing on advertising it first look at provide good service to customer

AirTel — Want to know call details

Hello sir/mam
I want to know the call details of no-[protected] of month november 2009
because i am getting many missed calls and when i call them it reply the
number is switched off/busy. If you want the number owner's detail/subscribiers detail i will give you. So please help me give the details on my email id:- m.[protected]@gmail.com

i m totally screwed becoes of airtel number.i have 3 number [protected], [protected], [protected].nd i lived in phagwara punjab. i cant make or attend the calls due to poor connection.i cant even make a call more than 1 min ...so that i can register ma complate on the custercare...

Airtel — call details on 14 nov 2010

dear sir,
i want the call details of my airtel prepaid number [protected] from 12 nov 2010 to 16 nov 2010

my airtel no is [protected] i want to know my last month call detail all incoming or outgoing call with call time full detail please send my E mail Id -:
[protected]@yahoo.co.in

My mobile no. [protected]. Prepaid no. I need my call ( incoming & outgoing ) details since october 2010.

Nalini.C Please mail me to [protected]@gmail.com

my airtel no.[protected] i want to know my last month call detail all incoming & outgoing call time full detail plz send my Email [protected]@gmail.com

my airtel no [protected] i want to know my nov, dec 2010 and january 2011 call detail all incoming & outgoing call time full detail plz send my Email id-arun.[protected]@yahoo.com

plz immediately sent my call detail in myEmail id-arun.[protected]@yahoo.com

Dear Sir,

my airte prepaid number is [protected] i want to know the last three months incoming and outgoing calls pls send my eamil to [protected]@gmail.com

awating for your valuble reply

Thanks & Regards
bhaskar

my airte prepaid number is [protected] i want to know the last three months incoming and outgoing calls pls send my eamil to [protected]@gmail.com

awating for your valuble reply

Thanks & Regards
bhaskar

MY AIRTEL NUMBER IS [protected]. PLEASE SEND ME THE INCOMING AND OUTGOING CALL DETAILS FROM 25.01.2012 TO AS ON DATE TO MY MAIL ID [protected]@gmail.com. very very urgent

my airte prepaid number is [protected] i want to know the last two months incoming and outgoing calls plz send my eamil to kumar.[protected]@gmail.com

awating for your valuble reply

Thanks & Regards
Kishan

MY AIRTEL NO. IS [protected] PLEASE SEND ME DETAILS INCOMING AND OUTGOING CALL FROM 15.06.2012 TO 23.6.2012
PLEASE QUICK MY EMAIL - [protected]@GMAIL.COM

my airtel no is [protected] please send incoming and outgoing call detais
early
my email - [protected]@gmail.com
awating

I need the call historyof my numeber [protected] last one month . Pls sedn the detaisl below my emil id [protected]@yahoo.in. Pls send me sir its urgent

sir my cell no is [protected] i want to call detail pls send me on my email [protected]@gmail.com am very thak ful to u

my air tel no is [protected].my husband blocked my Sim on 28th November..so plz help me i want to know call detail all incoming or outgoing call with call time full detail please send my E mail Id -:
[protected]@gmail.com

my airtel number is [protected] i want to all incoming and outgoing deatials for two month with call time pz send my email id [protected]@gmail.com

Dear sir/madam
my name is Sumi dutta daughter of Mr.Siba prasad dutta from Irrigation Colony, Dist: Dhemaji, P.S-Dhemaji, Pin-787057 Assam, My airtel no is [protected] i want to know my call detail all incoming or outgoing call from 28 December2012 to 23 February2013 with call time full detail please send my E mail Id. My email Id is [protected]@gmail.com

i want to know my call details.all incoming and outgoing calls month of February.myno is [protected] and email Id is :[protected]@gmail.com

My Airtel number is [protected].
And I want call details of last 10 days of incoming and outgoing calls.
Plz reply me as early as ...
My email : [protected]@yahoo.com

I too agree with the above said case. I have a Airtel Karnataka postpaid connection number [protected]. I also ran into the same situation. I had set my credit limit as 2000. I was constantly monitoring my usage as well and it was well under 2000 (around 1100). One fine day, I get a message asking me to make a payment of 5300 in 6 hrs. The unbilled shows 6500 at this point. I contacted CC many times to find out why the unbilled is so high. They did not have a clear idea about this. After escalating this to many levels, I finally got an explanation for this.

For customers who opted for Rs. 98 2 GB pack, the pack is applied only at the end of the month during bill generation. i.e Usage of 2GB and below will be discounted and everything above 2 GB will be charged at 30ps/20Kb. Till then every 20Kb you consume will be charged 30ps. (Rs 15.36 per MB...Rs 15, 729 per GB)...If you use 1GB, your unbilled will swell to Rs.15, 729 (which is way above the credit limit we set say Rs.2000). The system checks the unbilled amount against the credit limit and suspends the connection and expects you to make 80% payment upfront.

1) First of all it's ridiculous to charge 30ps/20Kb for both EDGE and 3G speeds
2) On top of it, if a consumer has 2 GB pack enabled, why would every 20Kb be counted against his unbilled usage? Only data usage above 2GB permitted limit should be counted in unbilled. Only if the customer is running on a zero rental plan should the usage be accounted in the unbilled amount.
3) 80% o[censored]nbilled amount is outrageous. The CC themselves claims that amount is approximate and exact amount will be available only in the bill. As discussed in point 2), the bill swells to 15K in case the usage is 1GB. Airtel expects 80% of this amount to be cleared upfront. Why should a customer park 12K of his money in airtel's bank account?
4) One more suggestion given by Customer care is to increase the credit limit. The maximum credit limit they could provide me is Rs. 5000 which will be crossed after ~333MB o[censored]sage. At that point the system will again suspend your connection and expect you to pay 80% i.e Rs.4000. So for every 333MB you browse, you pay Rs.4000 which will keep on accumulating in your account as credit. This is a post-paid connection and it does not make any sense to make upfront payments before the bill is generated

I have escalated my case to the appellate and explained the above scenario and got my outgoing restored. they are looking into it. It's high time, Airtel get their act together and put their systems and processes in place and in correct order before it becomes a shame for them.

Rakesh, My Mob No. is[protected]. My connection is terminated since 1sh of this month. I have raised several complaints with your CC but there has been no resolution. My bill generates on 21 April and I not been able to use my services for the past many days.

How do you expect me to proceed. I am currently waiting for my bill so that I can clear my outstanding amount and go with some other service provider.

Just to let you know that I have 8 airtel connections in my house and several others in my friends circle which all will move if I don't get proper resolution. I have not been able to use the service for almost a month and I don't think paying the monthly rental has any meaning at this point. Let me know what you can do about this. I have waited almost for a month now and getting my service resumed now will not help unless I receive compensation.

** correction.

My Mob No. is[protected]

@Airtel_presence: I am using this thread as a placeholder to track the progress of the compalint. You guys have called me today and have promised a resolution very soon. I am having my fingers crossed.

I hear a monotonous response from Airtel that "This is the current process". From a customer's perspective, this process is causing trouble to them. I feel that the feedback from customers should form a vital part in framing the process so that the customers have a warm experience utilizing the company's services. It should cause inconvience/irritation/agony to the customers.It would eventually scare away the customers.

I don't know to whom I should be writing to next??? To Sunil Bharti MIttal himself???

@all who are tracking this thread: The outgoing was barred again yesterday(sunday) morning. The appellate forum is not available on Sundays. So I have to call them today morning and lodge my protest again. They had it restored this afternoon. The icing on cake in this situation is that there are people from the "dues collection" team which is calling me continuously from morning strongly persuading/requesting/forcing me to settle 80% of the outstanding amount i.e Rs.9250. Their advice is to settle the "80% of the unbilled amount" or experince "disruption in service". I don't understand who authorized them to collect "80% of the unbilled" amount and on what basis they are persuading me to make a payment???

My points are clear and simple.
1) I buy a CUG connection on a agreed monthly rental of 149 for discounted voice calls and SMSes. I set for myself a credit limit of Rs.2000 so that I will be alerted(not threatened, harassed and armtwisted) when my usage crosses that amount.
2) I find that the GPRS costs of zero rental plan are high and enable a Rs.98 pack which offers me 2GB of free data usage. This is also like a postpaid rental plan. The understanding is that I shall use 2GB data and if my usage exceeds 2GB, charge me at 30ps/20kB.
3) When calculating unbilled amount, if the system feels that my voice call usage is high, it should block my voice calls. If the data usage is high, it should bar my data services. Instead for data usage that is well in limits of 2GB, my outgoing voice calls are barred. Instead of treating the 98 plan as a "plan", it is being treated as a discount at the time of billing.

The claim from Airtel is that since this is my first month with Airtel, I am experiencing this problem. I can firmly say that this is bound to happen next month as well. In the next month, @30ps/20Kb, I would have reached an un-billed usage of of Rs.2000 as soon as I have browsed ~133MB of data. At that point, the system will detect that I have gone over Rs.2000 credit limit and will bar my service and expect me to make a payment of approx Rs.1600 (80% of the un-billed amount).This is a never ending cycle where I pay 1600 for every 133.33MB I browse and this amount will keep on adding to the credits in my Airtel account.

I suggest the Airtel_presence team to keep these points in mind and amend their process of calculating unbilled amount.

I am promised on every call that I will be informed of the progress over e-mail. I did not recieve a single e-mail from anyone on Airtel. It seems that they would not want their glitches to be documented. They seem to prefer voice calls only which do not hold good in the court of law in case there is a bigger level escalation.

***correction

It should NOT cause inconvience/irritation/agony to the customers

@Airtel_presence: Thanks for the response. Can you elaborate to me what resolution has been provided? I was not contacted by anyone in this regard nor any explanation provided. When you say resolved, does it mean that the issue with unbilled information has been resolved and will not pop-up next month?

Please update the resolution details in this forum and also appreciate if you could call me/mail me and explain me the resolution. Also can you update me the complaint number based on which the team worked on so that it will help me in the future for tracking.

Thanks,
Hari

How can you state that the problem is resolved. I received a call today from a lady regarding the complaint I raised who asked me to make 70% payment and my service will be restored (AS IF I DID NOT KNOW THAT).

Rakesh, I am seeking an answer more than a resolution. My billing date is three days from today and I have waited for this for a long time now. I don't have any problems carrying a disconnected line for another three days. So, stop giving me assurances that my services will be re-activated IF I MAKE THE PAYMENT BEFORE THE BILL GENERATES. I am not paying a penny unless you justify the unbilled amount.

I told the lady that Airtel is cheating customers and her response was "I know this and I also understand sir, but this is the process we follow". I guess cheating customers is a part of your process now.

I asked her how do you want the customer's to use the 2GB in a month with your existing process and she said had no answer. I guess you people don't know what you are doing.

The resolution is simple. Either change your process to calculate unbilled amount for GPRS usage or change your subscription plans that states 2GB free usage as Airtel cannot provide it.

Let me know if you can really resolve this issue or not.

Dear Harrycane,

May be we are barking at the wrong tree. God knows how many more are affected with the same problem and did not express it openly on forums like this.

My outgoing was restored 2 days ago and today it got disconnected again. I called up Appellate and spoke to one Mr.Ramesh. He says that they are not authorized to change the process. They do not seem to recognize this as a problem as well since their "System is following the process". I asked him a transparent way to forward this as a feedback to the market research team or policy making team and keep me in loop about the happenings. He says that he cannot do that. He claims that the appellate office is the highest escalation authority in a telecom circle and the customer should resolve all the issues in their respective jurisdiction.

I feel that despite having a state of the art infrastructure, apathy and indifference to customers problems is eroding away Airtel's market share. Moreover 3G integration has been the "butt of every joke" in Airtel. It's high time Airtel mgmt acknowledges this and takes preventive action before enough damage is done. I am uttering these as a loyal customer of Airtel for the past 5 years. I was with Airtel, Andhra Pradesh before and I landed in Bangalore recently. In the past also, I happened to use the 98 pack but never faced this problem.

I happened to call your blocked Airtel number from a number ending in ******3176. Do msg me your alternate number so that we can discuss the course of action.

Respected Sir,
Thanks for your reply but my problrm is not rectified.

Regards,
Rashid Akhtar
[protected]

AirTel — sim closed

Dear sir i m request you that we use airtel sim -+91-[protected] from2008 . sim was closed on 06/04/2012. we allready sumited all papers. . and my balence also somthing 265 rs.
why my sim close. i dont know.
i m not understand plz solve my problem. hurry up. other wise i have to go consumanforam. thanks piyush.

Respect Sir, I'm very so sorry, Why are my AirTel SIM closed? My SIM No.-[protected] with Mobil No.-[protected]. Name: PRANAB KUMAR SINGHA. VILL-GOABARI. P.O.-LAKHIPUR. P.S.-CHOPRA. DIST.-NORTH DINAJPUR. STATE-WEST BENGAL. PIN No.-733207. Already document submit by retailer then kindly start will my no. please...

Dear respected sir madam.
My self jason Lloyd martis
I m using airtel sim right now I'm in abroad Kuwait the sim is roaming it was working so we'll suddenly sim has stopped working with no network.
My Airtel number is [protected]. Pls do the needful thanks.

Hi Rakesh,

Thanks a lot for your response.

I got the connection on 16 April 2011.
Do you want know how I got it?

After 100s of calls to the customer care the escalation managers and each call i was on hold or talking more than 30 min. And one Marathon call went up to 1:30 hrs with your executives and Managers and don't how many people.


Forget about my mobile bill due to these call to your customer care. If you need i will post it here.

Hats of to your customer service if anybody have doubt about it please call customer care one time
The time taken will be normally more than 15 minutes.

Do you have any idea how time you people have wasted and the mental pain caused to me.

After so much frustration and anger I went to Airtel office in Kudulu gate, Banglore on 15 April 2011. I was in the mood to thrash the sales guys who collected money from me for the connection. Fortunately they were not there.

Then again I call them up again from your office and asked them get it done today or I'll stay your office till it get done and call up news paper here.

The whole day got wasted I haven't able go to office . I got the the connection working 16 May, 2011 evening.

Thanks to your Installation guys who got it done.

I am taking the pain to write about this here because I want make the customer aware that any service provider can't take you for granted unless customer let them do this.

If we all are aware of our consumer rights and fight for these then we can except good service some day.
Otherwise they keep looting us.


Raj
[protected]

Anada Reddy ([protected]) from Airtel is a big time cheater. Please dont take any internet or dth connection from Anada Reddy ([protected]). he will take money from you and he will not respond to you some cases he will whom you gave the money. So friends dont get cheated from Anada Reddy ([protected]).

Airtel — Discontinuing VAS service

i have airtell cell no [protected]. last 20-25 days Rs 2 per day reduced from my balance, where as i never had applied for any value added services. i submit complaint through sms for discontinue it but no respond is recd. Why company cheating in this way ?