Airtel Complaints & Reviews

Hi,
My name is Tejas Patkar.
My phone number is [protected].
I am facing issues with Airtel connection since last couple of weeks and its still not resolved.
I stay in Pune Kharadi.. There is no network in the entire building and its disconnects waste of calls.
Please let me know what needs to be done i have complaint but no action...
Please help.
Tejas.

my airtel dth is not working past one month.we informed nearest dealer in pollachi & coimbatore. They have not responded since then.so please take necessary step at the earliest.


From ,
Dr.Palanivel Rajan

From: Abhijit Paul
Sent: Tuesday, April 12, 2011 10:48 AM
To: [protected]@airtelindia.com
Cc: [protected]@gmail.com
Subject: Complaint about losing mb of mobile office internet pack without browsing


Hi Airtel,

I have been using airtel mobile office 2 GB internet pack of RS 98 for the last 6 months & I m extremely satisfied with its browsing as well as downloading speed.I have even suggested my friends to use ur service for net surfing.But this month when I bought RS 98(2 gb ) internet pack ,I m losing d net balance i.e. MB(MEGA BYTE) balance even wid out browsing or surfing..Initially,I had 2048 MB ,but after 4 days when I checked my net balance I found that only 600 MB is left though I used only 200 MB or so...Infact I hav never been able to complete 2048 MB in one month,but these month it has deducted to 600MB in just 4 days..I dont know why or how my net balance is getting deducted this way...

I hope u hav understood my problem . I m xpecting quick action from u and hoping that my problem will be solved in few days. This is my airtel mobile number:[protected]

Regards

Abhijit Paul

I have been using airtel DTH (Customer id - [protected]) for the past few months. For the past one week, a number of channels were not coming with the message displayed that the Set top box is unable to receive signals..

We called the airtel customer care on April 3rd - they took note of our complaint and gave a reference number saying that the issue will be fixed within a day.
No one called , no engineer turned up at my place, issue is not resolved - but at the end of the day I get an sms from airtel saying Issue is resolved and complaint closed.

I called them again the next day - and for the next 3 days the same process - no one comes to fix the issue but they sent a message that Issue is resolved.

Finally after a week a person turned up, he was working on the issue for almost an hour and finally said that the fault is with the dish and junction box and gave another contact.
We called this new person, he too has been saying that he will come to fix it and it has been 3 days now.

Now, no channels are coming.Called the customer care again and told the person on the line that I want to talk to one of the higher officials.. he put me on hold for almost 15 min and the line got disconnected.

This is my worst experience with any product.
I suggest nobody take Airtel DTH -
- worst service
-signals are very bad - if the mobile rings in the next room, the channel blacks out for sometime till the call is disconnected
-no issue resolution
-customer care executives dont understand your problem

Dear Sir, I have applied for MNP from Airtel to Vodafone by sending Port followed by mobile number and got unique porting id i.e AT987824 dated 22 Mar 11 with expiry date of 06 Apr 11. I submitted the required documents on the same day. After 2-3 days i got a computer recorded message from Airtel offering some of the exciting offer to withdraw my request. As i already fed up from the services provided by airtel in this circle. without listening a complete line of recorded message, i rejected the call as i wanted to up hold my request for MNP. On 29 Mar 11 i received an sms from Vodafone saying that "your porting request AT987824 has been rejected by your current operator due to there are subsisting contractual obligation from the subscriber agreement. Pls contact your current operator for further details". Within another an hour i called to the Airtel customer care for asking the reason for rejecting my MNP request. From customer care side somebody ( i did not recognised his name) told that my request has been rejected because i have accepted some of their offer to withdraw my request. Whereas i have already mentioned that i have rejected their computer recirded call giving some offer. on that issue i spoke to customer care executive and asked him to transfer my call to the upper executive. He simply told that i am transferring call. But after few seconds he disconnected the call at his own. After that i called again and spoke to Customer care executive again. This time i recognised his name. It was Mr. Lakshami Narayan. I told him the full issue and again he said same thing that you have accepted some of our offer that is whu your request has been rejected. He was not at all agreed to accept mistake from Airtel side.Then i asked him to transfer call to your apper executive. Thank gos this time he really transfered call. Now the Team Leader Abhishek Was there on other side. He also tried to convince me that i have accepted some of their offer. So surprising i have accepted their offer and i myself is not aware. I simply told him that i am not interested in any of your offer ans as well any of the services. And i asked him what is the solution because i have not accepted your offer. he said sir put up fresh MNP request, there is no other solution.We can not consider your this request. That time i simply told that i am going to put up Complaint in consumer forum. After few minutes i received call on my mobile from Ms Shanthi from mobile number [protected]. she said Sir Sorry for inconvenience and asked me the reason for change. I told her that i am not happy with your services. she told Sir please dont file any consumer complaint, we will consider your request and release the Network. I asked her again that i hope you are going to release the network on my same request. That time she told yes sir.Since that day already 14 days have passed and there is no response from their side. And now i am not able to contact customer care also, because they have amended their system in such a way that there is no provision in computer recorded call to speak to customer care executive. Due to this only last option left to me is going to consumer court. I will wait for the head office to take necessary action till 14 Apr 11. After that there is no other option left with me except going to consumer court.

Hi myself Mahesh Reddy,I'm facing problem from last 4 days and I lodged complaint for 2 times to Airtel CCARE and was told a technician will come to my home but same was not happening till date.
Please resolve the same ASAP.
My consumerID is [protected] and my new mobile no. is [protected].

Hi,

I have made a complaint related to add 3 channels to my package.

534, 536 and 698.

and i have called more than 10 times regarding this.

whenever i called customer care, they are telling that to add these channels it is requird to change the dish alignment and the engineer visit your place within 4 hours or within 24 hours.

but nothing has been done till now. i am getting Error: SM1

please confirm me whether it is possible to add those channels or not.

for Bhakti (698) channel, already my account has been debited but, i am not getting that channel.

Customer id: [protected]

Hello,

I purchased Airtel DTH HD Connection from Kaushik Enterprises on 08-Apr-11. i elected the South Value pack which has 151 channels +1 interactive Channel + 1 Reginal pack , and it cost me for a year Rs.3890.
but actually i am getting only 20 channels active. and many times i called my dealer and airtel customer care but i am getting feedback from them that " sir we will solve the problem in 2 hrs " since last four days no improvement.

the following request numbers are i rec'd from Airtel customer care...without solve the problem they are closing the request numbers

Details are :

Request # 1 : 6795737
Request # 2 : 6884711

My Details :

Cust ID # [protected]

Please solve the problem in 24 Hrs or i will sue against you...

Regards
Sivabalan S

I want to know weather the Prepaid and Postpaid connection from a same operator are to be treated as from different Network as per TRAI regulation?
I want to clarify this as I wanted to port out from AIRTEL network on which I was a postpaid customer since 2005. When I applied for MNP it simply rejected the case because there is some unpaid dues(though there is a deposit amount of some 500 times of my unpaid amount) This case happened 2 times because whenever I apply for MNP it takes 2 days minimum to process and I had to pay the bills on the application date. So I converted to prepaid. This time it rejects my application showing the cause that I am not on there network for 90 days.
I am not finding the point in TRAI publication where it has been written that the postpaid and prepaid from same company are of 2 different network

Respected sir

please help me solving my problem as i am not getting proper response from Airtel and they are misbehaving with me and rude.

Please find the below trail email from me to Airtel

Regards

Ashok

[protected]



On Sun, Apr 3, 2011 at 3:57 PM, Ashok kumar <[protected]@gmail.com> wrote:

Thanks for the response i visit to the Airtel Outlet by today

Request you to please inform them the same which is near Indira nagar 100Ft Outlet


On Tue, Mar 29, 2011 at 6:42 PM, <[protected]@airtel.in> wrote:

Dear Mr. Kumar,

We regret the delay in responding to your e-mail.

This has reference to your e-mail regarding baring of outgoing and incoming service for your Airtel number [protected].

We would like to inform you that the outgoing call facility has been deactivated due to concern over address verification formalities.

It is our constant endeavor to provide you with better service and to be able to do so we rely greatly on your co-operation and understanding. In the interest of security,
connections failing to meet the verification details are restricted from making outgoing calls.

Hence, we request you to visit the nearest Airtel Relationship Centre and submit the below mentioned documents to activate the service.

Document
Document Valid as

Electricity Bill of private company (not older than 3 months)

Current Passbook of Schedule Bank (including private banks)

Credit card statement

Freedom fighter card with address

Kissan Passbook with address

Caste and Domicile Certificate with photo & Address issued by State Govt. like Assam and Other States.

Please feel free to speak to our call center executive on 121 regarding any query/request and 198(Toll Free) for any complaints. You can also email us at [protected]@in.airtel.com.

You may send an email at nodalofficer.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.

If you do not receive a satisfactory response from Nodal Officer you may send an email at appellate.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.

We value your association with Airtel.

Warm Regards,

Vijath Kumar
Appellate Officer
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=3E5EB8C13B5C...⇄ B4F8BDD63FE 8 0 B A7491F[protected]E8FF1157E848F8F&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc: appellate.[protected]@airtel.in
Sent: 28/03/2011 16:39:10
Subject: Airtel Number: [protected] - is getting recycled why ????????

Respected All,
This is you update you that i have purchased Airtel Pre Paid connection in the
Month of Jan '11 and submitted all the relevant details i.e Identity Proof at
the same time itself every was going fine but now from past 1 week i am unable
to make my outgoing calls and when contacted the CC of Airtel was informed on
25th March '11 i need to submitt my documents once again as it has been
rejected so i have visited to the INDIRANAGAR Airtel Outlet on 29th Mar '11
where i was informed that the number will be recycled with in a week.
My question how can you recycle the number without giving me any prior notice
and any information on the same as i have already given the number around 100
Members now i can't change my number to other network when the number has
update to the recycle why cant you give the same number to the same person
who has been already using that number.
As i regurlaly travel from Bangalore to Chennai so i also using Airtel Pre Paid
connection of Chennai so the Karnataka connection will be switched.
So i request you higher concern person please look into it and do the needful
or i will be forced to move to the Consumer Forum as i am not getting any
response from the CC and Airtel out let
Now the number is using my father and you can contact me on below mentioned
number at the earliest
Airtel Number: [protected]
SIM No :[protected]
IIMSI: [protected]
Pkd Dt : 12/1/11
WHY ARE YOU RECYCLING THE NUMBER AS THE DOCUMENTS ARE CLEAR FROM YOUR END

Looking for the revert from your end ( Call me from 2Pm )
Thanks & Regards,
Ashok Kumar P
[protected]

I got a new airtel landline and broadband connection on 9 march with 4mbps browsing speed. The airtel executive activated the line after goofing up once already (activated a different number not alotted to me).. He asked me where all he wants the connection to work.. i asked him to activate one landline and broadband connection in my living room and a parallel connection in my bedroom.. the parallel bedroom connection did not get activated but thats a different stroy. the main concern is that the airtel broadv=band speed since day 1 is 30kbps instead of 400 kbps on a 4mbps surfing speed connection. i asked the tech to rectify it, and he gives me an answer that sir as its a new connection the speed will get fine by tomorrow. i knew he isnt gonna help so i let him go and called the customer service (this was my first call)..after going through the troubleshotting steps the customer service rep said that we will check again tomorrow, which never came. i called 3 more times but no resolution. I have again called today and went through the troubleshooting steps again post which the CS forwarded a request to send a technician.

Post this i get a call from gurgaon that sir your computer has a virus and its your computer fault. I explained the technician about my background that I have 4 laptops and a computer and I am an IBM employee, a certified Dell Technician and an MCSE and I know these technicalities, to which the employee answers that 'sir dont you have a good computer. i asked him to come and check it for himself, the rude says sir why dont you get the connection cancelled. I asked him to cancel it and he bangs the phone on my face. I guess I am pissed off after 6 phone calls and a stupid technician to tell me how to maintain a computer. I will take this matter further, no matter what.

my complaint number is 4151130.

anyone from the airtel legal department contact me, as my brother who is an advocate is already working o the case. lets see who is the boss..

Hi

This is balaji C R, JP Nagar – Bangalore. We purchased Airtel settop box few month back. we are facing repeated issues due to signal problem, poor customer service etc.,. now the remote control is not working and its so frustrating that we need to move to tv and change channels. Its so disappointing to hear that one of the top company like Airtel provide the poor service.

When we called up the customer service, its pathetic that no one is picking up calls. Always the response comes as “Busy”.

We required your immediate response and resolution of the problem

Hi,

I am holding Airtel prepaid connection([protected]) since 6 years, i have recharged RC 123(transaction ID[protected] on 2nd april 2011, its benefits are airtel to airtel tariff 10 ps/minute, other local mobiles 50 ps/minute and validity is 30 days, but it worked only 4 days, from 7th april onwards iam getting charged 50 ps/minute for every call, i registered complaint on 8th April with ref number CBDPA[protected]. They just closed complaint without any feedback to me, again i call CC to know the status they transferred call to their supervisor, i was in waiting in the call for 10 minutes for the supervisor response, after call was disconnected, it happened same three times, after three times iam not even getting the option to talk to CC. Again next day i called CC then i was successfully connected with supervisor, he confirmed that wrong billing is happening, he raised again complaint with ref number CBDPA[protected], and he told my problem will be solved in 3 days and i will be credited the balance whichever is deducted due to wrong billing. But it is not solved, and i got a service message from airtel i.e "You are charged correctly as per your tariff plan and to know your tariff send PLAN to 405", even i tried to send PLAN to 405, this message itself getting failed telling check network services. The same happened in March month also, even their is no proper resolution for the complaint given in March....

Kindly do the needful to solve my problem....

on Sun, 3 April, 2011 10:10:46 AM I sent following e-mail to [protected]@in.airtel.com
"Hi...
The reason to write this mail is that, I am in UAE on international roaming with above mentioned Airtel Number ([protected]).
Few days back my balance was Rs. 300 plus and now its show ZERO. Neither I used it nore did any subscription/activities. I want to know how you people deducted my credit with out any use? Please return my credit immediately.
"
I got following reply on Mon, 4 April, 2011 2:10:21 PM

"Dear Zaki Al-Hafiz,

Ref: Email dated[protected] regarding balance deduction for your airtel mobile number [protected].

Thank you for your email to airtel and the opportunity to assist you.

We would like to inform you that your concern towards balance deduction has been registered in our end on[protected].The Service Request Number is [protected].

We will revert to you on or before[protected].

You will receive the complaint number through SMS and once resolved you will get a confirmation through SMS or Call. We request your cooperation until such time.

We would like to assure you that we have deployed a state of the art system which ensures that no wrong charges are levied on your account.

We hope that we have been able to address your query suitably.

Please do write in for any further assistance.


Yours Sincerely,

Blestin Philip
Customer Care
Bharti Airtel Limited"

Again my reply to them on Sat, 9 April, 2011 8:28:52 AM
"Today is[protected]as u promise to revert on[protected], still I waiting for your reply."

since then I didn't get any reply. I think they don't have any justification for balance deduction. Neither they are replying me nore refunding. Where can I go for solution?

I purchased above card before 1-1/2 year.Then used little and kept unusued. Then again before 20 days I needed to use it.So I recharged with Rs. 100/- at Ashram Rd ,Ahmedabad ccc on 25th March,2011 at 14.10 noon.But the SIM didin't work.I enquired at ccc. They told that now nothing can be done.I purchased one new SIM NO;[protected]. Why is it not possible to give credit of that 100/-rupees to my new SIM ? How can Airtel keep my money unauthentically ? If it will solve this Iam going to file a complaint in Consumer Forum. Plz reply within 7 days from today.

I have been using Airtel broad band connection from past few years and there were no major issues till now.The minor issues being promptly solved during a days turnaround time.
But from past one week the phone has been dead and internet has been not working.I had raised a request with call center with request id 44988684.Till now i have seen the most worst customer service ever.They simply dont seem to bother about how to resolve that.

Fed up, i raised a request for disconnection.The call center personnel said that she will send me a confirmation mail.But till now i havent got any such mail..

Airtel customer service is not as good as it was in the past.Perhaps the management can take a clue from this if they want not to lose thier hard earned customer base from past.

Sir,
i am use airtel company in mobile and my airtel no. is [protected].i want bill of last month feb 2011 . so i will send PPREBILL on 121 at 13 mar 2011 and my Req ID 142995 and 50 rs will be deducted from my account for this bill but it will not come then i will contact to airtel customer care they say there is no req form your side and say resend this message so i will resend this message but again they will deducted 50 rs from my account and give new req id 146364 at 25 mar 2011 and say in 10 days your bill will reach but bill will not come in 12 April 2011 at 12 noon.

So plz help me to bill .
Manish Ruhela
[protected],[protected]
vpo. Rajiasar ,surathgarh
Sri Ganganager(Raj)
335804

Dear Sir,
This is to inform you that I Ankur Sengupta had a number of Airtel ([protected]). Previously I was the consumer of that number then I handed over to my brother and I took other Airtel no. [protected]. But I always pay its bill. The issue is that the Airtel no. [protected] got PD due to non submit the bill by my brother. I was totally unknown about this matter. Any how I cane to know that the facility of Incoming and Outgoing is not available in the Airtel no. [protected] and the bill amount is Rs 2800/-. Mr. Vishal who was the collection incharge told me to submit the bill. I requested him to take the amount from my father because I am out of station. He came to my father and took the amount worth Rs 2800/- and told him that this is number [protected] got barred and if you restart this number then you have to pay Rs 350/- to restart and resubmit your documents. In case my father gave him all the documents and money worth Rs350/- and told him that we have changed our Residence from Khurrampur to Shatabdi Nagar what would be then? Mr. Vishal and Shobit told him that no issue give your all essential documents we will get your number [protected] started. But when my father asked for the receipt he denied rudely and told that receipt for this money will not be delivered. Anyways my father did not say anything to him just told him that ok no issue just restart this number [protected].

Now what happened that after some days Mr. Vishal no.([protected]) got switched off and Mr. Shoibit ([protected]) comes to solve or issues. Here this number [protected] not restarted as a Postpaid and instead of Postpaid they gave me a sim and told me that I is Prepaid and after 3 Months you will be able to convert it on Postpaid. Yesterday[protected] I reached to Vardhaman Plaza to take that Sim of [protected] there a new drama begins Mr. Amit and Mr. Jain refused to give me the sim and told me that first you have to pay Rs 25/- for this sim. I told them politely but Mr. jain rudely behaved and I had to pay Rs 25/- more to get the sim. I called to Mr. Shobit ([protected]) and he gave me Rs 25/- back at Govt. Inter College but the 10 Rupee note was taped and was refused by the bus conductor of Roadways where I was going to Mawana for my job purpose. I had no money but by the grace of god one of my acquaintance gave that 10 Rupee note and I safely reached to Mawana otherwise God knows what could happened.

And now today another drama comes in the early morning I inserted that sim [protected] but is was not be activated. I recalled to Mr. Ashutosh ([protected]) he clearly mentioned that you have to recharge worth Rs 50/- then as much you can so that your number could be restarted again.

This is ridiculous for me. I spent Rs 2800/- then Rs 350/- then Rs 25/- where 10 rupee note was taped and now I would have to give Rs 50/- and Rs 25 or Rs 50/- for talk with this number even incoming facility is not activated.

Don't you give salary to these rude boys. I almost spend Rs RS 3575/- for this done by your boys. Now it is high time to bear.

Kindly refund my Rs 350/- so that I could recharge and run this number. Now its your turn to see what you say to me.


Regards,
Ankur Sengupta
[protected]

Please gone through the below the chain of e-mails for complaint:


From: Ddare God <[protected]@yahoo.in>
Subject: Fw: Re: WORST CUSTOMER CARE FROM AIRTEL DIGITAL TV IN VAPI, GUJARAT
To: [protected]@Airtel.in
Date: Monday, 11 April, 2011, 3:39 PM

REMINDER 1

Dear Service Provider,

I have not received any reply on my following e-mail regarding complain for AIRTEL DIGITAL TV AND even the problem was also not resolved till date. The problem of showing error code increased in frequency daily with maximum effect on today at every 10/15 minutes.

Dr. Darpesh Gohel
VAPI, GUJARAT
M: [protected]




--- On Sat, 2/4/11, Ddare God <[protected]@yahoo.in> wrote:

From: Ddare God <[protected]@yahoo.in>
Subject: Fw: Re: WORST CUSTOMER CARE FROM AIRTEL DIGITAL TV IN VAPI, GUJARAT
To: [protected]@Airtel.in
Cc: [protected]@gmail.com
Date: Saturday, 2 April, 2011, 4:59 AM

Dear Ms. Rashmi Verma,

I am forwarding the serials of e-mail conversation which i had with you previously with the same subject title because the problem is not completely resolved till date by Airtel Digital TV.

Still the same problem of hanging of many channels viz. COLOR, Bindas, Nick PIx etc. is persists during afternoon and evening time even after my continuous request for resolving the same to your local customer care at VAPI, GUJARAT, SMS services and your
General Airtel Customer care number.

Now since last two days the service become more worst as during evening and night hours your so called Digital TV service is giving me the messages that the card inserted is not of Airtel with error codes like 2 or 25. than every time we have to shutdown our TV, need to remove the Airtel card from the receiver and again need to reinsert in the receiver than for some time may be 10-15 min? it shows the programmes and again shows the same problem with same error codes.

Now even my 6 yrs old son also knows what is the procedure we need to follow when your services get hanged with such types of error codes.

I don't know why such types of problems happen with AIRTEL only? i have TATA SKY at my father's home where he never face such types of problem any time even after more than 2 years!!!! So this is the unique problem that airtel customers are facing on which airtel has to think for some concrete solution other wise it affects very seriously on the costumer strength of AIRTEL!!!!



Today also i again call to the local airtel customer care and got the same answer that we will send some one but let me tell you till date after such answer no body is even taking care of at least attending the complain.

Can you please suggest what further i have to do or i need to take any other actions?

Or give me the suitable contact number of any superior in Gujarat where i can request for the service which is my RIGHT as a customer after paying one year subscription in ADVANCE.

Your urgent reply is highly appreciated as i do not want to loose my Ind. vs SRl final crcket match today.



One of the most frustrated customer of AIRTEL DIGITAL TV.

Dr. Darpesh Gohel
E/204, Raj Recidency-II
Haria Hospital Road,
Near Leva Patel Samajwadi
Balitha-396 195
VAPI (GUJARAT)
INDIA
M - [protected]

--- On Wed, 22/12/10, Ddare God <[protected]@yahoo.in> wrote:

From: Ddare God <[protected]@yahoo.in>
Subject: Re: WORST CUSTOMER CARE FROM AIRTEL DIGITAL TV IN VAPI, GUJARAT
To: [protected]@Airtel.in
Date: Wednesday, 22 December, 2010, 6:43 PM

Dear Ms. Rashmi Verma,

Please find my customer id, card id and other details below:

CUSTOMER ID : [protected]

CARD ID: 36079044

Complete Address:

Dr. Darpesh Gohel
E-204, Raj Recidency II,
Near Leva Patel Samajwadi, Haria Hospital Road,
Balitha, VAPI-396-195
Dist. - Valsad (Gujarat)
INDIA.

Expecting a prompt action from AIRTEL Digital TV

Dr. Darpesh Gohel
Cell Phone: [protected]
[protected]


--- On Sun, 19/12/10, [protected]@Airtel.in <[protected]@Airtel.in> wrote:

From: [protected]@Airtel.in <[protected]@Airtel.in>
Subject: Re: WORST CUSTOMER CARE FROM AIRTEL DIGITAL TV IN VAPI, GUJARAT
To: "Ddare God" <[protected]@yahoo.in>
Date: Sunday, 19 December, 2010, 9:45 AM


Dear Mr. Gohel,

Thank you for writing to airtel digital TV

This is with reference to your e-mail regarding airtel digital TV
services.

We would like to inform you that we are unable to fetch your account details without customer ID or registered contact number. Kindly provide the same to process your request.

It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you.

Regards,
Rashmi Verma
airtel digital TV

======================================


Ddare God <[protected]@yahoo.in>
12/19/2010 12:00 AM
To
"[protected]@airtel.in" <[protected]@airtel.in>
cc
Subject
WORST CUSTOMER CARE FROM AIRTEL DIGITAL TV IN VAPI, GUJARAT



This is Dr. Darpesh Gohel From VAPI, GUJARAT using your AIRTEL Digital since LAST 6-8 month.

Actually i took your annual package including all channels WHICH WAS COSTING ARROUND 3800/-

NOW SINCE LAST ARROUND TWO MONTHS, YOUR SO CALLED DIGITAL TV IS NOT ABLE TO SHOW ME MANY CHANNELS MAINLY IN NIGHT HOURS (STARTING FROM 6:00PM). THE CHANNELS WHICH ARE NOT VISIBLE ARE COLOUR TV, BINDAS TV TLC AND MANY OTHER VERY IMPORTANT CHANNELS.

I CALLED LOTS OF TIME TO YOUR TOLLED CUSTOMER CARE NUMBER ([protected]) FROM WHERE I AGAIN GIVEN ANOTHER NUMBER FOR YOUR LOCAL PERSON ([protected]) WHERE I REQUESTED MANY TIME TO COME AND CHECK THE ROOT OF PROBLEM BUT TILL DATE NOT A SINGLE ACTION IS TAKEN.

NOW I AM FEELING LIKE AIRTEL DIGITAL TV HAS CHEATED ON ME BY TAKING ANNUAL FEE IN ADVANCE AND NOT PROVIDING THE SERVICE WHICH THEY SHOULD..

BASED ON MY EXPERIENCE NOW ONWARDS I M NOT SUGGESTING ANY OTHER PERSON TO BUY THE AIRTEL DIGITAL TV.

CUSTOMER SERVICE IS WORST WITH AIRTEL AS I EXPERIENCED.

IF STILL ANYBODY IS THERE TO HELP AND RESOLVE MY PROBLEM THEN ATLEAST THAT MAKE SOME JUSTICE TO ME OR I HAVE TO FIGHT FOR THE SAME.

YOUR HURTED CUSTOMER

DR. DARPESH GOHEL
E-204, RAJ RECIDENCY, NEAR LEVAPATEL SAMAJWADI, BALITHA
VAPI, DIST - VALSAD
GUJARAT, INDIA

Hi Airtel,

I have been using Airtel mobile Prepaid for more than six years but these days your service & customer support are getting worst .

today I have Activated AIRTEL GPRS(10Rs Per day-Unlimited) on my handset & i got a message that 'Rs 10 daily unltd GPRS Pack is activated.Next deduction due on 10/04/2011 00:00hrs.to deactivated dail *567#' after that i going to surf internet on my mobile but after few min i saw that my all balance are gone iam shocked how it happened.

So I tried to contact customer care 198 and also [protected] but my customer service are deactivated from your end.

Tell me this is your service

My Actual Balance was more than 72 Rs before activation of GPRS but after activation its suddenly drop to .3 Paisa.


What is this i want my money back or i have to take some Action against you .It may be court case or shift to Other network provider.

& Also I am continuously trying to deactivate AIRTEL GPRS but i am not able to connect Customer care because you are made customer care disable on my number even i tried to dail *567# and after that select 7 for manage account the 1 for deactivation but my GPRS not deactivated yet every day 10Rs Deducted from my account.


Waiting for your reply

Your customer who cheated by you