Airtel Complaints & Reviews

The problem got resolved after i contacted the nodal officer.


Surprisingly, he told me that the complaints were registered in wrong departments and hence it was never getting resolved. Also, the complaints were taken by so called supervisors.

The response given here, seems to be a generic one. If you had already looked at it and pasted the standard response, you could have come to know that this was resolved.

Do you just do a copy paste or look at the issue seriously, so that nobody else suffers.

I am facing with the same problem. My Number is [protected]. I applied for my number to be ported from Tata Docomo to Airtel on June 4th 2011 and my request was honored on June 10th 2011.

Post porting, I got a balance of Rs. 5 in my Airtel prepaid sim card. I am able to receive calls and texts but I am NOT able to make calls or send text messages.

I have tried calling the customer care several times but I am not getting a proper response from them. I did a recharge of Rs.54 on June 11th and I got a balance of Rs.30 and the customer care representative says the 50ps plan is activated but it does not show the same in my phone.

I have tried switching handsets but of no use. The validity in my sim card shows Dec 29 2037!!! I am not able to dial *121# as it says "please try after sometime".

The call just fails whenever I try to dial. When I try to send a text message, I get the error "Requested facility not subscribed" or "Check operator services".

Please look into this issue as I am very pissed off with Airtel services. My number again is [protected].

Contact the nodal officer, if you want any resolution. Posting it here does not help.

find the nodal officers number from their website, they are the only person who are of real help

Yeah looks like a standard response that they give here.

Thank You Arun, I will certainly get in touch with the nodal officer and will give him a piece of my mind.

Yes, the problem is finally resolved after getting in touch with the Nodal Officer. Thanks Arun.

thanks for the response, and i feel sorry to hurt Airtel.please be take care about the customer care executive...

Thnaks, i got received an amount of 30 Rs as talktime .Good Service from Airtel...Keep it up...

Airtel — Activation of unwanted value added services

Unwanted activation of "Ringtone ka Maharaja" service.

Rs. 3 gets debited from my balance everyday.

The issue has still not been resolved. Rs. 3/ gets debited everyday from my balance. This is very unethical way to boost up your revenue. This kind of cheating with customers will not be tolerated

Airtel — UNWANTED VALUE ADDED SERVICES

SIR,
MY NUMBER [protected] ON THIS NUMBER AUTOMATIC VALUE ADDED SERVIES IS STARTED DAILY ONR RUPPES IS DEDUCTED FROM MY BALANCE PLZ DEACTIVATED MY VALUE ADDED SERVICE.

Airtel — NATIONAL SMS CHARGES

Complaint no 16160580 booked on 03.04.2008.Sorry to say that a company of your status has no responsibility to call back .you are requested to kindly check the matter.

Airtel — Regarding international SMS

I am not using international sms serivce but I got a bill for 8 SMS. I donot want International SMS service. If it is possible then dissconect my international sms serivce.

i am getting cricket alerts from 543212 whic is deducting my balance...plz unsuscribe me from it

Thanks for the response Mr. Rakesh Ranga.
I look forward for a faster resolution.

Best Regards/ Sanjeev

Dear Mr. Rakesh Ranga,

Please relp to resolve and refund the excess amount charged.
International SMS rates are charged for local and national sms.
I am following up for quite some time now. But no response to resolve.

Please help.

rgds/Sanjeev

What the charge for sending msg abroad through Airtel ?

wow. your website seems to be really working fast.I've got call on 2nd minute after posting it here from the Manager asking me why was I calling him. have explained him problems again and he said I won't be getting further bills and acknowledgment will be mailed to me in 2-3 days stating no further dues. Let me hope I get it or will be back here. Thank you

Mr.Rakesh I really appreciate that you've replied. Would definitely be available for any details required. Thank you so much.

Mr.Rakesh I've sent it to the airtel Id given by you. as mentioned in mail kindly contact me on Mobile as I am working I won't be available on landline no. Thank you.

MR.Rakesh I've emailed it from nikita.[protected]@yahoo.co.in on the same day to you. I am unable to follow why is this delay happening? I got a call from Mr.Kariel yesterday asking if I've received the letter of N.O.C to which I told him I've not received. I don't think you are coordinating with him because he called me on my no. anyways I am sending my details again.

Mr.Rakesh I have emailed you all my details thrice. My issue is not solved. This is really heights. Your Manager Mr.Shailesh Kariel called me last week and you are telling me you have not received my email This is last week I am waiting for solution. Later I would be going legal for the same as I am not happy the way things are being taken care, I get to see you msgs only on these forum. If you are not able to find my mails in your mailbox call your Airtel manager Mr.Shailesh Kariel and get my no. or else msg me your no. I can call you. Kindly get back to me ASAP.

Mr.Rakesh I've received N.O.C letter from Airtel so the matter is closed from my side. Thank you.

Dear CSC,
My prepaid no. is [protected]. This phone is being used by my daughter. She is spoiling her worthy time by messaging with friends. she is studying in Class 12.
My earnest request is to barr all incoming and outgoing messages in that mobile no. immediately. This is to be done without knowledge of her. Kindly inform me to my no. [protected].
I will be greatful to u forever.

Regards,

A. Niyogi

AirTel — Cricket alerts

I am getting unwanted cricket alerts from Airtel (52906xxx number) and Rs. 1.5-3.0 is deducted per match. I had never subscribed to such alerts and even after calling the customer care nearly 100 times, the service has not stopped. Now i am going to consumer court to file a case against the company. I have learnt that this problem is faced by many airtel customers.

plzzzzzzzzzzzzzzzzzzzzzz
my phone no :[protected]
deactive cricket msz

sir now the speed is coming
but not much as airtel claim in its adertismet my downloading speed is approx 130 kbps
so i am not satisfied with the speed

AirTel — closure of mobile no

I had got prepaid airtel connection no. [protected] about two years back. I however didn't use this number for about six months. There still exists validity and balance in my account. I have been approaching the local airtel office "Pacific" situated at Leela Bhawan. After full week's efforts I have now been told today that my number has been closed without informing me. Even the "Pacific" are surprised at it and donot know the solution. Isn't it cheating?

Airtel — Issue not resolved even after two weeks.....

Sir,
I am not sure whether you would have time to read such a long letter for a very small issue.
I am writing this for the first time in 7 years after going through a great deal of fake commitments for the undermentioned small issue for my Broadband connection. No Payment is due towards me and i am regularly paying bills well in time for last seven to eight years.

i would like to bring to your notice that my Wi - Fi router is not working correctly for many weeks.It was told to me by Airtel staff that it needs a replacement since there is a technical issue with it. Further it was told to me at my place that i would get a repaired router as per the company policy. i objected to that and told them to replace the same with a new one since for the last eight years i have not asked anything from AIRTEL being a very very old & loyal customer. I then was told to talk to customer-care for the issue so i started the process and repeated the same many times but nothing happened.

I was told to wait for three days then 72 hours after i got a call from Mr. Dig Vijay (Retention agent) that my router can be changed against payment only. i was already disappointed so i told him to cancel my eight year old connection, thereafter he told me to hold the call and then after dicussing the matter with the seniors he called up after half an hour and said that my router would be replaced free of cost. so i waited again for 72 hrs, but unfortunately nothing happened.

then i again got a call from Rajouri garden office from Mr.Manjit he repeated the same and said that they would send a new router only if i am ready to pay, he also said that he did not get any sanction to replace it free of cost as Mr. digvijay has not mentioned any such thing in his request, so i did not get the router. i again called the customer.care and started the process again because Mr. Digvijay vanished and became untraceable.

With high degree of disappointment i started the process again for the last time and repeated the same story as a criminal repeats in a police-station to everyone. As a result i got a call from Mr. Kundan ( landline executive) and promised me again for a new router and also apologised whatever happend. As I was not very hopeful i was again waited for another 72 Hrs. NOTHING HAPPENED.

During this process i was given many ticket numbers and i was made to repeat the story to everybody from call center to retention Deptt. to landline deptt.

I felt harassed and lost all hopes so i am now writing this to you. Your staff made me feel that they are playing some game with me and i ultimately stopped calling to AIRTEL. I thought that they are keeping higher authorities uninformed about what's happening at this level.
Following ticket number were given to me:-

37376396 , 37405322 ,[protected]Mr. Kundan) , 37561646, Mr. Dig vijay did not provide any T. No. to me.

Sir, i have lost all hopes. Kindly keep yourself in my place and feel. i feel that am being forced to say GOOD - BYE to the company

Hi...just have a suggestion to everyone reading this message and has a problem with Airtel's service - lets try to spread facts of Airtel DTH's pathetic service as much as possible - lets mention it on twitter/ facebook and every other place possible. Let us do our best to alert as much potential customers of Airtel DTH as possible so that they also do not end up wasting their hard earned money and time.

I think if people who have been victims of poor service from Airtel DTH form a group that would possible be one of the largest groups in India.

Hi...just have a suggestion to everyone reading this message and has a problem with Airtel's service - lets try to spread facts of Airtel DTH's pathetic service as much as possible - lets mention it on twitter/ facebook and every other place possible. Let us do our best to alert as much potential customers of Airtel DTH as possible so that they also do not end up wasting their hard earned money and time.

I think if people who have been victims of poor service from Airtel DTH form a group that would possible be one of the largest groups in India.

Count me with your and lets spread this work

Dear Mr Rakesh Ranga,

Just a superficial line saying you apologize for the inconvenience caused means nothing for a customer who has been denied his right to watch TV with his family at home for 8 full days after paying Airtel in advance. I can understand 2-3 days, but 8 days and still counting, is utterly ridiculous to put it mildly. Its been like an hour spent every day trying to write mails/ contact people ever day for the last seven days, and you add to that the mental hangover feeling that you are left with when treated so poorly by Airtel. What do you mean by you apologize for inconvenience?? Can you explain pls. On top of it every alternate day someone from customer care calls me and wastes my time asksing what is the problem and whether my connection is working???? On what basis are they asking whether my connection is working? How can it work unless some service engineer comes home and rectifies the defect? And when I communicate this to them they say they will send a person the next day and NO body turns up the next day. And when I call back the same customer care executive the next day he does not pick the call and does not respond to messages (the same thing happened yesterday with a customer care executive with the number[protected]. If you really mean your 'apology' explain to me clearly why even after 8 days my connection is still not working? Explain to me what action will you take against irresponsible customer care executives like the one with the number[protected], who calls one day and says he will sort out the problem next day and is so arrogant to not respond when the customer calls or messages the next day?? What action will you take against the local service engineer who came to my home on 14th April and said he will get some extra cables the next day and re-install my dish at a different location to receive signal and just vanished after that and does not respond to customer calls the next day.
In absence of you addressing the above issues, your 'apology' means absolutely NOTHING.
My customer ID [protected], hope that is sufficient for you to get my contact details if you want to get in touch with me.
In my 30 years of existence in India, my last 8 days experience with AIRTEL HAS BEEN THE WORST EXPERIENCE EVER AS A CUSTOMER.
Hari

The sweetest thing about these Airtel folks is that even after they have been contacted numerous times regarding a complaint is that they would call you to inquire (1) what the issue is, (2) if it has been already resolved. They would keep on bluffing you by maintaining that they would resolve it pretty soon, which actually never happens.

If one looks at it from the point of view of the company, then its not hard to figure that it doesn't make much sense to invest in customer service for a variety of reasons: (1) the customer has already paid in advance for the service (remember it works on prepaid basis), (2) there were (significant) costs associated with subscribing to the service (Rs. 1500 to Rs. 2000 as setup/installation costs), (3) inertial of a consumer to move over to another service provider (given that most are alike when it comes to service).

I'm still waiting for the issue to be resolved, and paying for services that aren't being offered. What else could Mr. Mittal and the rest of the gang ask for?

Bang on target...arrogance in service levels driven by the facts that it is pre-paid, customer has already paid for installation. However the day is not far off when most customers would prefer their dignity and self esteem over accepting the disgusting services of Airtel DTH and ditch it for a better option and be willing to forgo the upfront money paid.
This is what happened in the case of DISH Network Corporation USA - In the US there are 2 DTH companies DISH Network Corporation and DirecTV, since 4th Quarter of 2007 DISH Network USA has lost significant number of subscribers and has ceded significant market share to DirecTV - the main reason for this happening was poor customer service by Dish Network USA, with many calls to customer care not being attended to. And hence a lot of DISH Network subscribers shifted to DirecTV. Finally in the middle of 2008 the CEO of DISH Network Mr Charles Ergen personally apologized to customers for the poor responsibility. The time is not far off when Mr Mittal will find himself in situation similar to Charles Ergen - by then it would be too late to make amends. I have absolutely no doubt that Airtel DTH will face the consequences of their disgusting treatment of customers when they star loosing subscribers.

I just got a call from Airtel telling me that they can replace the set top box and it'll cost me Rs. 350/= plus Rs. 100/= as visiting charges! This guy was out-rightly threatening me to continue with the services, else there will be a *RECOVERY*. I asked him whether the agreement at the time of taking the connection stated that the set top box etc. was on lease and belonged to Airtel. To which he replied, "NO, but aisa hi hota hai". I further asked him whether he was calling from the support division or the extortion division to which he hung up without saying anything.

Kudos, Mr. Mittal.

This problem is solved.

I have two number under CUG Schme([protected] & [protected]). Calling from any of the number to another was free as per the CUG scheme and I had enjoyed the benefits of this also for around 6-7 months. For a bill for the period 18.03.08 to 18.04.08, I had been charged for calling from one number to another.

I had lodged a complaint via emails several times, wrote to Nodal officer level but to no avial.
I also went to airtel relationship center at Mira road and lodged a compliant on 10.05.08. They gave me a number. On 13.05.08 they called me back to take further information on my complaint(Some Prerna).

On enquiring about the complaint on 15.05.08, I was informed that the issue had been closed on 13th itself. Do they consider taking information is resolution ????

Airtel disconnected my number for not paying the bill.

I have suffer a lot despite my sincerity in paying the bill on time. My genuine complaint had been turned down without any justifiable reason.

Please help me get justice and compensation for my sufferings.

Regards,
Pradeep Bhandari
B/64, Mira Srishti, Sector no #3,
Mira Road, East.
Dist. Thane.

I am yousing airtel number. ([protected]). on 22nd i activated my international roaming. i used this number in thailand for two days.(from 23rd december to 26th). when on i came back i got a message from airtel that my billing amount is six thousand something. After next day on 27th i got a new message that my billing amount is eight thousand something. after one day i got new message showing my bill is more than tenthousand. And on first of january i got a message again that my billing amount fourteen thousand. Then i got a call from airtel that when i am paying this amount. i told them that i havent received the bill so send me the bill. they said my bill will be generated after 20th jan . When i enquired that why my bill is increasing every day. they say they dont know. Every day i got a call from airtel for payment of bill and now they have stooped outgoing calls from my mobile. Can any body tell that for making two or three calls from thailand i have to pay fourteen thousand rupees.

I am yousing airtel number. ([protected]). on 22nd i activated my international roaming. i used this number in thailand for two days.(from 23rd december to 26th). when on i came back i got a message from airtel that my billing amount is six thousand something. After next day on 27th i got a new message that my billing amount is eight thousand something. after one day i got new message showing my bill is more than tenthousand. And on first of january i got a message again that my billing amount fourteen thousand. Then i got a call from airtel that when i am paying this amount. i told them that i havent received the bill so send me the bill. they said my bill will be generated after 20th jan . When i enquired that why my bill is increasing every day. they say they dont know. Every day i got a call from airtel for payment of bill and now they have stooped outgoing calls from my mobile. Can any body tell that for making two or three calls from thailand i have to pay fourteen thousand rupees.

Sir my name is Rahul Chandra and i am a airtel mobile user for the last 4 yrs. approx., No is [protected], and my plan is advance rental. In every 6 month i will have to deposit the Advance rental of Rs. 799/- and this time i have deposited in the month of November. Now my complaint is that in 4 years my bill is always less then Rs. 500/- but this time 18th December to 18th January my bill goes to Rs. 1073.00 (u can see the records too i.e.previous bills) and i went to the Arya Nagar Centre of Airtel and i am not satisfied with their clarification so kindly let me know the clarification regarding the excess billing.

Thanks
CA Rahul Chandra
[protected]

my mobile no is [protected].
i am not interest for frenzo activation but company already activate the frenzo survice & deduction Rs /- 15 from my account .
i call sevaral time but not any action from company end .


[protected]
Regards,
Gopal Pal
[protected]

i want to have action on airtel

Airtel


Apr 3 (4 days ago)


to me


Dear Customer.

The credit limit for your airtel mobile [protected] has been revised to Rs. 3000./-
The credit limit is dynamic and defined on the basis of your security
deposit/average usage/history of your association iwith us. Upon nearing
or exceeding the credit limit, you will be informed via call or SMS. To
check the credit limit at anany time, SMS CL to 121.

Get account information any time you want. Just SMS HELP to 121

For any support, please feel free to write in to us at [protected]@in.airtel.com

Airtel appreciates your business and welcomes your feedback/suggestions.

With warm Regards,
Bharti airtel limited.

Reply:- kailasnath s
<[protected]@gmail.com>

09:57 AM (22 hours ago)
to Airtel
I HAVE OPTED FOR RS.750/-+TAX PER MONTH POSTPAID SCHEME. HENCE I DO NOT WANT MY CREDIT LIMIT TO GO BEYOND RS.750/-+TAX PER MONTH. I MAY PLEASE BE WARNED WHENEVER MY USAGE REACHES RS.750/- SO THAT I CAN DISCONTINUE USING THE INTERNET. EXPECTING YOUR PROMPT REPLY THANKS. (S.KAILASNATH)

WHILE FORWARDING THE EMAIL OF AIRTEL AND MY REPLY THERETO I WOULD TO STATE AS FOLLOWS:;-

I WOULD LIKE TO INTRODUCE MYSELF AS S.KAILASNATH, A SENIOR CITIZEN OF 72 YEARS OF AGE. I HAD EARLIER OPTED FOR RS.450/-POSTPAID INTERNET SCHEME OF AIRTEL.. I WAS NOT AWARE OF THE WORKING OF AIRTEL. I THOUGHT THAT WHEN MU INTERNET CONSUMPTION REACHES RS.450/- THE INTERNET WOULD AUTOMATICALLY CUT OFF. HOWEVER I WAS SURPRISED WHEN I RECEIVE THE MESSAGE FROM AIRTEL WHEN MY INTERNET CONSUMPTION REACHGED RS.1414.57.

AIRTEL I WAS INFORMED DONOT HAVE A PREPAID INTERNET SCHEME.

I WENT TO THE LOCAL BRANCH AND GOT THE CHANGED TO RS.750/- AND I WAS INFORMED BY THE STAFF THAT I WOULD BE CHARGEDRS.750/-(+TAX)PER MONTH AND MY CONSUMPTION WOULD AUTOMATICAALY LIMITED TO RS.750/- HOWEVER I RECEIVED AN SMS ON 03.04.15 STATING THAT MY CREDIT LIMIT IS INCREASED TO RS.3000/- AND I FEAR I WOULD BE CHARGED HEAVILY FOR THE PERIOD 20.03.15 TO 19.04.15. IT MAY PLEASE BE NOTED THAT I HAVE STOPPED INTERNET USASGE FROM 03.04.15..

MY HUMBLE REQUEST TO TRAI IS THAT THE CONCERNED INTERNET PROVIDER LIKE AIR TEL SHOULD HAVE A MECHANISM TO INFORM THE CONSUMER ONCE THEIR OPTED LIMITED(IN MY CASE RS.750/-)IS REACHED. I AM NOT IN APOSITION TO SPEND MORE THAN RS.750/-(+TAX)

I AM PREPARED TO UNDERGO ALIE DETECTOR TEST IN ORDER TO VOUCH FOR THE VERACITY OF MY STATEMENT.

THANKS
.
S.KAILASNATH

Nishit, I sympathize with you. I'm having a similar (much worse) experience with Airtel. My complaint regarding the faulty STB is now pending for 2 weeks. Refer to http://www.consumercomplaints.in/complaints/airtel-c557427.html for details.

Good luck if you choose to subscribe to any of Airtel's services/products. Mr Mittal is not interested in hearing consumer complaints.

harassed_by_airtel,
I too have the sympathy with you. AirTel is just the [censored], . Crap . . . fishnet if you'll get stuck to it it demoralize you . . kill you harmony and syphony of your life too.

Now till today I was keep calling them they haven't answered the call. In call centre guys put me on hold and later disconnected the call.

Also, they will keep you sending those disturbing spam messages for doing recharge and also those damn crap phone calls for doing the recharge which really sucks when you are in meeting or on Roaming.

Now, I have a firm belief now that my set top box is not going to be repaired / replaced and also i am going to discontinue this service too.

Till now after the written mail I didn't recieve any human written e-mail after the acknowledgement mail.

-Nishit

Rakesh,

Now, the Technician from your side has came to our house and they replaced the STB.

Though, the electricity was not there so they replaced the STB and given their contact no. and told to call them when the electricity will come. They need to activate the STB.

I am very much satisfied with their pleasant behavior. But, the earlier one technician's behavior really sucks.

Finally, I got my STB replaced and now looking for the balance being updated. I hope that will also be taken care. Thanks for the support.

-Nishit