Airtel Complaints & Reviews

I am a new customer to Airtel Broadband Services. My broadband services got activated on 2nd March 2011.
I opted for the 1300 INR plan and I stay in the Viman Nagar area in Pune.

I am was very happy with the speed of the internet speed. But this happiness was to be short lived. :(
The broadband service suddenly stopped working on the 26th March 2011 morning.

Now the problem starts.

26th March - I called up Airtel Support on this day. I got a response that there is a back-end problem and false Commitment from Airtel Customer Support that the service will be up in 48 hours.

28th March - As the broadband service was still not working, I decided to call up customer support. The Customer Support informs that the broadband cable is cut and the local political parties are not allowing fixing it. There is no deadline.

29th March - Service still not working! Talked to customer support executive(Name - Miss Kumada) in the morning. I got another false commitment that I will receive a callback before 1800 hrs. Obviously I did not receive any calls.

01 April - Service still not working! Talked to customer support executive (Name - Mr. Sushil Kumar) in the late evening. He informed that there is no deadline for this problem as nobody knows how much time it will take.
I asked him to inform Billing department so that the issues around the services is considered during bill generation. The executive informs that I will have to speak to billing department myself.
And when I asked to give the call to a supervisor, then the call was put on hold and eventually the call got dropped automatically.

Questions to Airtel Broadband service provider
1) Why is the valid permit not taken from government bodies before laying out cables in any area??? Why should the customer consider the problems between Airtel and local politicians?
2) Who will bear the losses which I have incurred due to unavailability of services?
3) Why is the customer forced to contact thousands (exaggeration) of departments???? In this case why can’t the technical support department coordinate with the billing department to take care of billing???
4) How can the customer executive just drop the call when an escalation is demanded?


Sukant Panda

Honorable Members of the Consumer Court.


I am facing too many problems again and aging by Bharthi Airtel Prepaid Mobile Service.

Honorable Members,

last evening I've received a SMS from Airtel @ 18:06 Message center Number[protected]. We Have Changed * copy *9. you have only pressed *. please reply with 9 or call[protected]free) to Make Sri Anjanaya Suprabhatam your Hello Tune. you will be charged Rs30 towards Hello Tune Subscription charges and Rs. 5 For song.)

The moment I saw the sms I had called the 198 Customer Care & the guy called Prabhakar the agent is only willing to talk in Local language & constantly saying that there are no such charges on your account & nothing is been deducted from your account, by that time from my balance RS 30 were deducted and later said I am transferring your call to my supervisor and kept me on hold for 17 minutes and the call got droped.
I received a sms by 20:28 in the evening I receive another SMS from (543211 ~ Thank you for choosing HelloTune. You have been Charged Rs30 for 30 days. to stop this service, call[protected]toolfree).Call55234 to avail Festival DhamakaOffers). same time one more SMS from (543211 ~ Your callers will Hear Sri Anjanaya Suprabhatham as your HelloTune. Song Downloaded Charges @Rs15.)

Since 20:28 Hrs I've been trying to call the 198# as usual they have blocked my number once again. the IVR message disconnects the call even after pressing the option #4.

Honorable Sir / Madam... I would like to ask you all a simple question Why a MUSLIM person would like to have a (Sri Anjanaya Suprabhatham) as a Hellotune.

Ever since I've taken this connection I've never opt for a Hello Tune.

They Have made this as their business of cheating the customers on daily basis. whatever they public in the Ads they repeat they same thing on daily basis.

Sir / Madam
please help me out I am fed up with this cheating business of Bharti Airtel.

Kindly show me a best way of taking an legal action, it's a sheer mental and Financial Harassment on monthly or by monthly basis.

Kindly take a strong action this time as with my last complaint one person calls & wants me to tell him what I have written on your website later he was suppose to call me back till date I am receiving the call from them.

This time a total of Rs75 deducted in one evening, I don't know I've stopped the service now by next morning I may end up with another shock.


Warm Regards,

Faisal Furruq.

[protected]

=========================================
Wrongly Amount deduction & Barring of 198 Services
Dear Consumer Court,

In recent past I had raised a complaint on Airtel prepaid mobile.

for changing my tariff plan after recharging with RC27 for the reduced call charges.

this was resolved by the Airtel Delhi Office one Rep contacted me, she informed about these things, ever since that day a new problem has started. my calls charges are been deducted extra (i.e.) if my call ends @ 10th sec im been charged some times 11paisa or 12paisa. ever since the day this rep had called me since that day my customer care 198 toll free number never gets connected or (BARRED)

Other problem what I am facing unsolicited sms's from all these [protected]/ 722/ 738/ [protected].... and I am registered for DND services since way long back when I had taken this connection in 2006. now upon checking The server says That the service is not registered. I have tried this one more time today to re-register for the same service. The Airtel DND service would not allow me to re-register as this new service wants me to select these options as follows.
Options.
1. Banking/Insurance/Financial / Products/credit cards.
2. Real Estate.
3. Education.
4. Health.
5. Consumer goods and automobiles.
6. Communication/Broadcasting/Entertainment/IT.
7. Tourism and Leisure.

I would like to know the Meaning of Do Not Disturb Services. they have covered all most many things in these options...

Sir / Madam.

This is my plea your regards, I would want your department to take a serious action in this regards,

ever since my last complaint I HAVE GONE THROUGH MANY Issues the above mentioned services.

looking forward to hear from your either side.

Regards,

Faisal Furruq
[protected]

This is my second complain regarding AIRTEL BROADBAND 4mbps 50 gb data download plan which i am using. Very disgracefuly i am saying this nothing is being done regrading my complain of not getting the specified data download of 50gb at 4mbps. I got around 40 gb of data download for the month of march which i checked in my account details and after that my download speed got slower to 256 kbps. When i complained about this to their technical department they said our server shows that u have exceeded your download data and nothing can be done about this.BHARTI AIRTEL is the worst company i have ever experienced. They just know how to cheat their customers by giving false details and false data plans to their customers.I am using BHARTI AIRTEL BROADBAND services from the past 3 to 4 years and paying my bills on time then also they are not doing anything to rectify my problem. I am very much dissapointed from BHARTI AIRTEL BROADBAND services and i highly recommend everyone not to get any kind of sevices from BHARTI AIRTEL
HIGHLY HIGHLY dissapointed with BHARTI AIRTEL SERVICES
THANK YOU
KAPIL([protected])

I have been receiving SMS from [protected] number for past 2 years. So many times i called to that number no one is picking up my call. I have make a complaint to Airtel, but no response. I gave a request to Do not disturb service on November 2010 but till date the service is not activated. Please help me

I want detailed bill with amounts spent for each call shown, on my prepaid number [protected] of month march 2011 to my mail [protected]@gmail.com

Dear sir.,

pls faind follwing pf detailes

pf no - HR/GGN/10693/028360
EMP. NO.- 55620
BANK A/C NO.[protected]


All paper send on 1 jan 2011 but PF still not recd in my A/C, so pls reply me verry urgent


Regards,
Rajesh Tukaskar
[protected]

Dear Sie/Medam

me ek Mobile recharge retailer hu, mene ek Airtel company ([protected]) ka numbar Idea me Port in kraya tha, jo lagbahg 20/02/2011 ko Idea me port inho chuka hai, mene is number par airtel se 100 rupees ka recharge kraya jo successful ho gaya, jo Airtel se successful nahi hona chahiye tha, kyoki yeh number 20/02/2011 se Idea me Port in ho chuka hai, maine rupya return karne ke liye Airtel Company se baat ki to Unhone ye kahte huye mana kar diya ki ye Customar ki galti hai, kripya mujhe Btaye ki Is bare me Airtel company ke Khilaf kya sakta hu,

TxID[protected]
rech Date-27/03/2011

Thans & Regards:-
Mohd Furkan
Mob No-[protected]
Email- [protected]@gmail.com

dear sir,medam
mera naam gopal hai.main airtel prepaid mobile ki servise 3 saal se use kar raha hun jiska mobile no.[protected] hai.[protected] ko mujhse ritelare ne bataya ki agar aap 101 rupaye se recharge karoge to aapko full talktime milega aur aapki call rate par koi fark nahin padega.to maine 101 se recharge karva liya.uske baad meri call rate jo ki pehale 1 paisa par secend thi wo 60 paise par minit ho gai.jiske liye maine[protected] ko 121 par comlent ki (jiska reference no.CBDVS[protected] hai) to mujhse kaha gaya ki aap 32 rupaye se recharge kara lo to aapki call fir se 1 paise par secend ho jayegi.maine wo bhi kara liya lekin kuchh nahin hua.dobara maine fir 121 pe camplent ki( jiska reference no. CBNRA[protected]) to mujhse kaha gya ki aapko galat jankari di gai hai 32 rupaye ke terrife se call rate change nahin hoti aur mera fon kaat diya gaya.[protected] ko maine apna mo. no. portbility ke liye reqvest ki to mujhe airtel se call aaya aap no. porteble na karen 48 ghante me aapki call rate change kar di jayegi.lekin 2 din baad bhi kuchh nahin hua. ab main 121 pe call karta hun to meri camplent sunne se pehle hi meri call dissconnect kar di jati hai.
so plz sir,help me.

gopal [protected]
auraiya(U.P.) mail [protected]@gmail.com

P Sethumadhavan
I had bought a Sony Bravia LCD TV on 28th March from M/S Nandilath G-Mart. Along with the TV i had received an activation kit from Airtel Digital TV (HD).After going through the instructions as per the kit. I was given the customer ID [protected] . I was insructed to recharge Rs1000/- through this ID and was promised that the installation will be done within 48 Hours. After they failed to keep their promise i had called the costumer care executive again. They started giving me silly excuses like " Saarry saar the database got corrupted".After contacting the local nearby dealer i was again told to contact the Ernakulam Office of airtel but my calls were not being taken up. I am fed up of this irresponsible attitude of the employees of an MNC. I request the company officials to Hire sensible employees who gives a damn about the customers rather than these Callous Officials.

Display Quility Dull
Customer ID: [protected]

I have :Airtel DTH" at my home at Munadi Kharar Mohali Chandigarh display quality is dull. I have call to customer care many times but they deniey to lodge to complaint for such type of display and they asking to call me to Asst. AIRTEL DTH when i call there his cell ph swtich off. It is very erriting

I called Customer Care
I called Airtel DTH Assi.
I called my Retailer
I called Technical Service Head

But there is no Response Plz do the needfull for me.

Sub: for Mob. No. [protected]
deactivation of all promotional calls and promotional sms, cricket and other
forms of sms .

My address
Sardar Darbara Singh,
Mobile number [protected],
Upperpet Shivar,
Nekunda,
Dist. Warangal,
Telangana.

I have been constantly disturbed by promotional calls and promotional
sms, cricket sms, etc. and loosing huge amount of money in additional to
mental torture. I contacted customer care centers but in vain. Moreover sms to
either 121 or START DND to 1909 doesnot work in airtel as I have tested and
failed.
Hence, I request you to take up my problem and deactivate promotional
calls and promotional sms, cricket sms, etc. at the earliest.

This is to bring to your notice that I had bought an Airtel Digital TV DTH connection last year and was happy with the same. I had just trusted this brand as I was using this mobile service since last 7 years. But, as with TATA SKY and other private DTH operators, true face was shown now which was so frustrating that I had to share my experience here.
There were some new channels introduced on Airtel for which the dish has to be re-aligned which is known as Satellite Migration. This was not even informed to me by any means but found it on when I called the customer care waiting for almost 20 minutes. It has been almost a week and 5 complaints regarding this issue have been booked with no result. Moreover, yesterday I had a talk with Mr. Abhishek who was the Manager on duty and he as usual gave false acclaims for the 7th time that the engineer would come to my home today. But, same thing continued and they were falsely committing once again.
It is very disappointing as I did not atleast expect this from Airtel as I have also heard many bad experinces for TATA SKY and RELIANCE BIG DTH. Also had been using DISH TV.
Please help me if you can in this regards and let us see if these people can understand your language.
Zubin Engineer
[protected]

Wow now another bench mark set by so called engineers of Airtel Digital TV. After 5 days one engineer 'Roshan-[protected]' informed me that there will be charges of 100 bucks per visit on no fault of mine. I told him that I will call the Customer Care desk then. I informed the supervisor/dealer Chandan-[protected] about this. He said there is no such charges. Few minutes later I received another call from another engineer Kuldeep Rana-[protected] who insists to come and resolve the pending issue.

Now to my surprise 'Roshan-[protected]' came to the scene again and call me that he is coming to fix it. It is his good fortune that as I was in office he succeed to collect the charges from one of my family member who was unaware of this.

Enough is Enough. Now you people should get ready for the real game. Copy of all the emails as well as call details will be forwarded to press.


Nitin Kar


--- On Wed, 30/3/11, nitin kar <[protected]@yahoo.co.in> wrote:


From: nitin kar <[protected]@yahoo.co.in>
Subject: Fw: URGENT: COMPLAINT
To: dthnodal.[protected]@airtel.in
Cc: [protected]@airtel.in
Date: Wednesday, 30 March, 2011, 9:57 AM

This is pathetic. Now call centre executives can disconnect the calls as many times they wish if they are unable to assist customers.

Way to go Airtel. Its time to switch over. I think I should change my four year old mobile connection as well as Airtel Digital TV.


Thanks for nothing.


Nitin Kar


--- On Tue, 29/3/11, nitin kar <[protected]@yahoo.co.in> wrote:


From: nitin kar <[protected]@yahoo.co.in>
Subject: URGENT: COMPLAINT
To: dthnodal.[protected]@airtel.in
Cc: [protected]@airtel.in
Date: Tuesday, 29 March, 2011, 9:39 AM

Hi Daya Krishna,

The reason to write an email to you is the belief that I would not get any help from your customer care executives.

Since last 15 days I call up the Toll Free numbers to add CBS Prime as TOP UP. First of all the screen shows send SMS to subscribe..I send sms son't know how many times, received sms back that it will be processed within 48 hours and someone will contact me. But no calls. When I call back the lady thought I am a fool told me it is not available yet and the sms I received from Airtel might be a spam. Later she says the screen showing to add the channel is just an advertisement/publicity for the new channel. I wonder.

Few days later I received call saying the channel is available now and they will send an engineer. It is already 8 days now. No one turn up and not a call.
Last night I call up your call centre again as I am receiving error code SM2 in the screen.The representative was so sleepy he said within half an hour it will be ok. Till now in the morning it is the same and not resolved. I didn't slept till 1230 AM. It is harassment. Now it is never easy to connect the call to your call centre. I am trying since 8 in the morning.

Hope you can help. You can trace all the calls I made to the call centre. My C.ID is [protected].

Dear Sir,

My name is Capt Jhilmil Mukherjee. I took your Airtel digital TV
connection on 21 March 21, 2011. My customer ID is [protected].

I am attaching your information pamphlet with this mail which clearly
shows the English movie channel WB to be a part of English Plus
Package. As I am entitled to Economy sports package for the first 4
months which did not had any English channels as I wanted so I
separately opted for the English Plus package. But then I was not
given the channel WB. When I called your customer care executive they
plainly refused any information of WB being a part of this package.

Please look into this matter and please arrange to provide me all the
channels that are shown in your pamphlet.

Your prompt response will be highly appreciated.

Thanking You
Capt Jhilmil Mukherjee

Dated: 31 March 2011

Sir,

I, Priya Chaku, staying at Jodhpur, Rajasthan, had opted for mobile number portability for my number [protected] from vodafone to airtel a month ago which was done after a lot of complaining.
Today at around noon my sim got blocked without any information and I am unable to make or receive any calls or messages since then. People calling me receive an information saying that this number is out of service. The person from the airtel office said that my number has been rejected.
I would like to know the reason behind such inconvenience caused yet again and kindly do the needful as soon as possible.

Regards,
Priya Chaku
+[protected]
[protected]@indiatimes.com
[protected]@gmail.com

I am Vishnu Dutt Belong from Mawana Khurd, Pin - 250401 ,My Customer Id is [protected] & registered Mob. No. is [protected] ihave complaint for my board cast is damage , so issue me new board cast. Then customer care represantative give me a compaint no. and said to me that my problem is solved earliest. but my problem is not solved. that reason i can't see any programme in the TV. i am very sad to this. please send your engineer earliest.
kindly solved my problem earliest.

Contect No. - [protected]
Reg. Mobile No. - [protected]
Eamil Id : [protected]@yahoo.co.in

i have a problem with recharging RC 61 or RC 59
both plane to reduce pulse rate in charges
previously i activated roaming RC43 for toor purpose now i want to recharge RC61
i have tried to recharge several times but it is not done
i called customer service call center several times but they haven't provided any proper information
kindly give me the activation permission for RC 61

dear AIrtel Digital TV management team and all senior managers

I am using your digital service HD from Nov 2010 and till today faced many probelms issues as below.

1. Many times whenever I switched on TV, STB gives signal that there is no connection available.

when I given complaint after many instances of this issue, the customer care person didnot speak good...instead of listening to the complaint he asked me about the payment of Rs 100 towards the payment for the person who will come to check the issue in my home. This is rediculous...

Each time Airtel team can create this issue and how come you expect cusotmer to pay for this cause?

2. I was trying to get the Movies Now HD channel right from when it is launched and when they announced in newspaper. I called many times to the customer care but they never given information about that channel.

Meanwhile I was just braowsing the channels and suddenly I found Movies Now HD on channel No. 198 but it was not working as I did not subscribed it. Hence I called customer care....as usual after waiting for more than 8 - 10 minutes, I got the customer care (?????) person. when I talked about the subscription he said you will get the channel and you have to pay for it. (Again the money first....no other care)
I agreed what he said. Then he said our technican will come and adjust the dish then only I can see the channel. Again there is hugh time limit of 72 hrs. Why this 72 hrs time required?

He did not answered....So as a poor cusotmer (are you people providing service to us or asking us to beg for the service to you ...I do not understand ...and that too with service tax paid by us)...
I asked him to give some specific time span so that we can wait for that so called technician to come and do the minor adjustment (may be of few minutes job)...but he refused ...so my question to all these management people in Airtel digital TV is that...are you poeple expect us to stay in home leaving all our jobs and wait for that technician for any time between 72 hrs......

And the main thing is after this given 72 hrs time left also ....nobody has turned to home to that job....so upto how many hrs I need to wait in home for that person to come?

So when I called today at 2pm to customer care....again the same process started...there is no records with previous communication...again that customer care person (this time Mr Karthik) said he needs 72 hrs...what the hell this so called standard and mega company airtel is working?

We are paying the money for the channel which is free with other dish tv providers and even then why this type of service and behaviour from customer care people?...

One most important thing is this customer care people including the one Mr Karthik which I talked till today ...all are very rude...even though we talk very politely and even using our national language Hindi...these people always talk very rude and make us tempted to have quarrel with them...IS there no any training provided to these people for communication...?
Today Mr Karthik is asking me the meaning of 48 Hrs ....why is this required?...why these people always insult customer even though we talk politely with them?....

Whhhhhhhhhhhhhhhhhhhhy

I need answer from you senior management and hope you will give that in polite way but with true justification....or else there is no need to stay with digital tv....better our cable guy is.......isn't it?

Latest experince while writing this complaint:....I called customer care to know my account number as the SMS service did not worked (When I send SMS BAL to 54325...it replied keyword not defined)...that customer care perosn Mr. Nikhil was so much in hurry that he just read my account number and disconnected the line....I wanted to ask him whether my request for HD channel pack has been initiated so that I can avoid sending this complaint....but again the same bad experince and I have no chioce except giving this complaint here now......

Your's faithfully

Umesh Mangalekar

K. R . Puram

cusotmer ID : [protected]

DEAR CONCERNED,

I HAD APPLIED FOR 3 MOBILE CONNECTIONS ON BILL FROM AIRTEL COMPANY IN CORPORATE CATEGORY. THE CELL NUMBERS ALLOTTED TO ME WERE AS FOLLOWS
[protected]
[protected]
[protected]

I HAD USED ONLY [protected]. I HAD ONLY PAID RENT AND CLEARED ALL DUES OF OTHER TWO NUMBERS AT SARABHA NAGAR RELATIONSHIP CENTRE.
I HAD SUBMITTED APPLICATION FOR CLOSURE OF [protected] & [protected] AT AIRTEL RELATIONSHIP CENTRE, SARABHA NAGAR MARKET, LUDHIANA. I HAD SUBMITTTED MY IDENTITY PROOF AND PASSPORT SIZE PHOTOGRAPH ALONGWITH CLOSURE APPLICATION.I HAD ALSO CONVEYED & CONFIRMED THIS TO CUSTOMER CARE @121.
LAST MONTH IN FEBURARY I CLEARED ALL MY DUES AND OUTSTANDING OF MY CELL #[protected] AT AIRTEL OFFICE , DREAM COMMUNICATIONS, BHAI RANDHIR SINGH NAGAR, MAIN ROAD, LUDHIANA. I DEPOSITED THE WHOLE AMOUNT ALONGWITH APPLICATION FOR CLOSURE OF CELL NO- [protected]. AGAIN ID PROOF WAS SUBMITTED.

TODAY I GOT A CALL ON MY ALTERNATE NUMBER THAT THERE IS SOME DUE OF RS 565/- ON [protected]. I AM UNABLE TO UNDERSTAND HOW THIS CAN OCCUR? HOW THE COMPANY IS WORKING?
I REQUEST YOU TO KINDLY INTERVENE.. AS I AM VERY MUCH HARRASSED FROM THE ATTITUDE & ALTIITUDE OF AIRTEL. ITS NOT MY FAULT, I HAD UNDERGONE THE CLOSURE REQUIREMENTS AND MADE SEVERAL REQUESTS TO STAFF MEMBER ATTENDING THAT MAKE SURE THE CONNECTION SHUD BE CLOSED. WHAT CUSTOMER CARE PEOPLE DO ? WHAT IS THE VALUE OF THE CUSTOMER CALLING AT 121 REQUESTING THEM TO DO THE NEEDFUL AS I HAD DONE.. ITS NOT MY FAULT.

KINDLY LOOK INTO THE MATTER AND HELP IN RESOLVING.

THANKS N REGARDS
SIMRANJEET KAUR
CELL #[protected].

I got airtel digital tv before 15 month ago and stop to use tha before 40 days ago and since then I constantly have torchouring calls and msgs from company yet I have talk with a company person about this matter. I have not any debit of company and dont want 2 use it more. My customer id was [protected] and my mob num is [protected]. The conection was on my name piyush davda, surat. Plz take an action on such matter and give me relief from this.

Regards,
Piyush Davda