Airtel Complaints & Reviews

Sir,
The VSAT connectivity in following PLACES in TNEB are not working
Odugathur - ID - TNEB_172

Please rectify the defect

Few Days back(on 14 April 2011), Sales Executive from Airtel Company Came to home and explained about Airtel Apne Plan. As i was interested in it, i took that plan. He offered two sim cards and told me that it will be activated within two days. He also gave his number for futher contact but later i tried on that number but it was either swithed off or not in Service. Now that number is with Customer care, and they are saying that my documents are not Sumbitted. Also they are not giving me number of that Sales Executive.

So please help me.

Thanking you.
Regards
Vinod Salunkhe
[protected]

I have got my no([protected]) yesterday and i have not done anything on it...still i got a message today that animation pack is activated and 10 rs charged whereaas i have never ever activated it...infact i even don't know how to activate it...and when i tried to contact to customer servicee,they always cut the line after sometime without listening the whole thing......i searched on web and found that its full with similar fraud stories by airtel....i am now gathering people online and i want to request everybody here who see this that contact me so that we can directly lodge a case in consumer court..its high time these guys have been financially robbing people.

Dear sir
MY Cus ID:no.[protected] ,MY Name : Vikram
See i already made one complaint about that I have problem viewing channels because of overlapping of clolours at regular intervals and we haven't got any reply from your side
As a customer we do what ever we can to make sure you hear our problems but as a company from customer eyes you have not even taking action on complaint that we have placed a month back

i am getting frustrated of making 3 to 5 calls a day to so call to your customer care for last 10 days were the response worst as it seem to me become my routine job i mailed you on problem and made complaints in this blog and also made complain in airtel via tele,email . i don't know what can we do to hear our problems as customer (pls recommend airtel dth in what way we can reach you)

its my humble request to any one who reading this as customer uyer who are planning to buy artel dth pls rethink about it

we want airtel dth to response to complaint we made before and on this. And there is no meaning complaints are posted in blogs and no response from airtel dth if your company really want improve after sale services pls reply to complains;comment that are made in siteslogs were it is posted and pls respect the customer suggestion and take action

Dear Sir,

My name is Vishal Dhariwal, My mobile no. is [protected]. I have Airtel Sim card, In which from Last 5 to 10 days two time Rs. 50 each, on 20/4/2011 Rs. 99, and Rs 20 is reduced from my main balance saying in message that you have downloaded mobile TV but I didnt downloaded any thing. When called in Airtel Customer Care they said to wait till 21/4/2011. My complaint no. is CBDCC Ref No: [protected]. When I didn't downloaded anything fom internet then why my nearly Rs. 220 is deducted. As I had registered my mobile for DND service after this I am receiving messages.

Airtel customer didnt given any satisfied answer and when I demanded for refund they said to wait till 21/4/2011. I want please check in matter and make my balance refund.

Vishal Dhariwal
[protected]

Reactivate the illegally deactivated 40 SIMS or pay heavy compensation in court.


20.4.2011

AIRTEL illegally deactivated 40 SIMS. Still after repeated promises, they fail.


Failure to mention such a vital condition on the Airtel Sim Cover, amounts to DEFICIENCY and NEGLIGENCE on Airtel part, which they could be prosecuted for in The Consumer Court under THE CONSUMER PROTECTION ACT,1986, demanding the heavy compensation for deactivating all the 40 Sims purchased by me and my family.

AIRTEL failed to print the vital warning on their Sims’ pack that if the Sims were not started being used in three months after the purchase, the buyer would lose all his money spent on those Sims.


BRIEFS
I and my family purchased 40 Mobile Sims of Airtel.
And on the cover of Sims, it was categorically written that the Sims have LIFE TIME VALIDITY, provided they are activated in three months after its purchase. And this was done by the dealer instantly before us plus was rechecked by us after reaching home.
Every Sim was found working with full net coverage. We categorically asked the dealer that all the 40 Sims could not obviously be used simultaneously and hence would be used one by one as the Sims would go on exhausting.
The dealer assured us not to worry about and pointed out the LIFE VALIDITY TERM PRINTED on the Airtel Sims covers.

NOW the bitter part started when we tried to use them, once the first Sim got over. The Sim failed to work. When enquired and followed up the matter, we got very irresponsible written reply from one Ms Smriti Saxena of Airtel that as the Sims were not started being used in three months after the purchase, they were deactivated.
What type of arbitrary, immoral and illegal action and reply we got from Airtel.

They say that under such cases, no correspondences shall be entertained.
They expect us to suffer thousands of rupees for these 40 sims and they deny in this way?
This is nothing but tyranny of Airtel and they must stop claiming that they care for their customers.

They say go to net and read the conditions.
I ask how many people go to the net and read hundreds of their conditions?
When they may say on the cover to activate in 3 months, they could have very well said simultaneously to start using too in three months. But they didn’t.

We will have to buy 40 mobiles to start using all these Sims simultaneously.
Do Airtel expect this from us? Of course no.
Then why did at all they sell and activate so many Sims with the same name?
This simply proves that they are only interested in selling their products by hook or by crook.

And when we lodge our complaint to them, they without looking at the MERIT of the case, the AUTHENTICITY of the case, simply prefer to cut off the clients’ throat by misusing arbitrarily their any ABCD net condition as a tool to go for such a daylight robbery, putting their customer into thousands of rupees loss caused by AIRTEL’s NEGLIGENCE and DEFICIENCY.

It seems Airel is leaving no other choice before us except taking up the matter first with hundreds of Consumers Grievances Forums available on net and then to take up the matter in the Consumer Court, the way the Customs Commissioner Mr. Deepak Kumar did for one crore against ITC., obviously at the risk and cost of Airtel for heavy compensation to harass us with Trauma and monetary loss in this way.

Rameesh Kkumarr Agarwal

Hi


I was using [protected] Airtel service since June 2007 to Dec 2010, in
the month of November 2010 I got extra charged Rs. 900 for a call which
actually I have not made, the next day itself I called customer care
center and complained about wrong billing and asked them to stop
services and I stopped using that number.

I said that I am ready to pay the remaining bill exept the dispute amount Rs. 900

They discussed regarding this for three months and they disconnected
after three months.

Now harassing for the payment of three months for which I have not used
and calling all my relatives and friends 24X7 and harrasing for payment
of Rs.3000 and sending messages to all my friends and relatives contact
numbers saying as I am fraud damaging my reputation.

Even they have my new contact number and address and im in contact, they are contacting all my clients, friends and relatives and saying bad words.

First thig who gave the authority to use my call history and use those contact number?

PLEASE SUGGEST HOW TO PROCEDE LEAGALLY TO STOP THIS MENTAL HARASMENT AND HOW TO APPROACH CONSUMER COURT.




Thanks and Best Regards

P Sreeram,

Mobile: +91-[protected]

this is sandip bose from bilaspur chattisgarh,i am a customer of airtel prepaid service since 4-5 years,i am quite satisfied with the airtel services of non disturbing network,roaming fascilities etc,even many times in telephonic survey from delhi i have been asked what are the reason for being a satisfied customer,even i have told to many of my family friend to opt for this airtel services,,,but sir today ie[protected] i recharged with rs 18 for using mobiletv services when i was surfing a sudden msg came stating that my mobile number [protected] has been charged for rupees 99 for downloading java games,where i havent downloaded any games,nor the game has been downloaded.after that when i call customer care, i talked to 3 customer care executives n said my above stated problem...none of any action was taken i feel extremly regret about the airtel service...none of anybody told the exact reason for the the mentioned problem...


so sir/mam i request u please take some any action in this matter n inform me... because losing an existing customer is very bad effect for company,rather than making a new customer.

DSL Number#[protected]. I am getting call to pay my next 6th month advance pay to continue my Airtel Broadband Connection which I already requested to disconnect/cancel in the month of March - 2011. Now, when I ask them to Cancel the same, they said that it is already renewed and cannot be disconnected/cancel no matter if I use it or not.
I don't understand why do I pay for next 6th month if I don't want to use it. I am ready to pay any outstanding bill for my previous internet usage.

Please help !!!

Hello,

Airtel mobile company is installing mobile tower at following address

Bodakdev Municipal corporation
Judges Bunglow Road, Ahmedabad

Besides this office, there is residential area where many people resides. I have concerns regarding health issues who is living in the society.

Deep Tower
Opp. Shraddha Petrol Pump, Judges Bunglow Road,
Bodakdev, Ahmedabad.

Hi,

I am an AirTel prepaid customer with mobile number [protected]. I applied to migrate from prepaid to postpaid connection on 11th April 2011 (Monday) at
"BRANDSHOP INDIRANAGAR LOBBY
Ground Floor Salarpuria Landmark 2002 100 feet Road HAL 2nd Stage Bangalore 560038 LM Near Coffee Day Citibank ATM 560038
Bangalore".
I submitted all the documents that I was asked for and payed 300 Rs as deposit for postpaid connection.
The person at relationship center took 2 hours and verified all the documents. He gave me a new SIM card and told me that after 48 hours my new SIM will be activated. I conveyed to him that I have to leave Bangalore on 22nd April 2011, so I want this thing to be done before that.
He assured me that it will take at most 48 Hours.
I waited for a week but I received no communication from AirTel. This Monday (18th April 2011) I revisited same relationship center.
People at relationship center first didn't have any clue why it took so long for a simple P2P migration. Then they gave me old "technical problem" reason for the delay. When I tried to enquire about what technical problem they are speaking about I didn't get any clear answer. I was re-assured that in another 48 hours my post paid connection will be activated.
Today (20th April 2011) I got a call from AirTel person asking me to visit relationship center again because they need some signature from me until then they cannot migrate my connection.
I am a working person and it is really hard for me to visit relationship center again and again.
I am leaving Bangalore in tomorrow and it is really urgent for me to get this thing resolved.
Please do the needful.

Thanks & Regards,
Chetan

Bharti Airtel limited has done fraud with us they have been charged Rs.15 on dated 20.04.11 time 12.15 PM for event call without my knowledge and intention.I have activated DND (Do not disturb) services in my mobile no.[protected]. But they have debited my balance.
Its not a first time earlier they have charged for Rs.20 for mobile services but i ignore that. As as consumer i have not bear that type of loss again and again. So kindly reimburse my whole amount otherwise i am going disconnect your services in future and tell others not to take services of Airtel.

My Name- Kamal Sharma
Mobile No.[protected]

dear sir,
my no.[protected] is lock because document is not submit. but document submit my no is not working. after one and half month. my no. [protected] issued to other person.why issued my no. other person.
jab customer care m call karo to phele kafi der tak hold kara diya. then apne senior se baat karate h lekin koi baat nhi karai gai hold pe kara ke cut kar di gai call. second time bhi aisa hi hua. next time try kiya to call conect nhi ho pai thank u. kah kar call cut ho gai. then msg aata h. Request Reference no. CCDRP[protected]. phele bhi aise ho chuka tha lekin no. kise other person ko nhi diya gaya lekin is baar no, de diya. m document submit kar chuki thi. ghaziabad ghantaghar ke airtel office m. mere no 4 year se h.
plz ans.

thanks
soni sharma
(My email [protected]@gmail.com)

I have registered complaint on 7th April 2011 through my mobile by sent add channels for my kid (for summer holiday) and 8th April 2011 again i loged complaint over customer care[protected] Airtel CC, and they gave complaint request id and they said, engineer will come within 24hrs and solve the promblem they said and almost till date i'm calling and they are telling the same message that within 24hrs our engineer will come..... i don't know really Airtel Customer care.... know or not what is meaning of 24hrs...? and they deducted amount from my accout for adding channels......

Customer Id# [protected]

Here is sequence of activities

1. Few days back i request for Movies Now. CC people tell me to change dish position.
2. Airtel guy comes and we decide not to shift the dish as it is not possible.
3. 2 days later i get a call where they cancel my movies now request
4. Today afternoon my airtel TV is disconnected with only a error flashing on screen as
"There was an error during installation........Error code SM2"
5. I asked CC and they told that i have been migrated to new satellite. God knows why. But they tell me i will get all channels WITHOUT changing dish antenna position. I think he was bluffing.
6. He says that i need to keep my STB ON for 30 min. I do it (for an hour) but no resolution.
7. Still no resolution and no response from airtel presence.

I need resolution asap

my prepaid connection in not working since 19.00pm on date tell me the reason.

Hi,

My Customer id #[protected]

15 days back i had connection problem SM2 which took 5 days to get a resolution.
Last time they promised that they will provide better service based on the feedback shared, but nothing seems to have changed.

Connection problems are back again, now i am getting B001 error from Sunday 17th April 2011 (3 days for now).
I keep calling the customer care center, till now no one has approached to rectify the problem.
They also gave me a happy code to share with the representative expected to come today 19th Apr 2011 but has not yet arrived.


Why is that you always make customers wait for days for getting a resolution on a problem. Its no fun waiting for days to get a problem rectified.

To get resolution on this problem one o[censored]s are staying back at home just waiting for the technician to arrive. How many days can we stay back like this without moving out of the house?

Looks like, every fort night Airtel DTH will keep customers unhappy with new problems and delay in resolving problems.

-Abishek

Hi,

it all started with a simple request to unlock my iphone 3gs. But today, after 15 days of continuous chasing and calling , i am leaving india with unlocked iphone and a heavy heart.

but now i know many ways and execuses of how not to unlock and iphone!!!

some people here needs standing ovation.

people at customer care : everyone knows a different way to unlock an iphone ( awesome )

Floor Managers:

Pavitra: you never got back to me, even after a huge promise.

2nd floor manager ( i dont remember the name ): you invented a new execuse of emails not working.

Balakrishnan : being a floor manager, its your duty to call back if the call gets disconnected in between. write it somewhere.

Nodal officers:

Renjit or Regin: you were not supposed to go home today unless you get the iphone unlocked, remember. and you told you will call me back at 11 o clock, which one !!

Appellate Officers:

You guys are hopeless, you didnt even replied to my mail. keep it up and keep sleeping.

One person here needs special mention :

Ushakiranmai Maddela : pop ups just dont appears out of no where !!! remember.. your was the most funniest answers of all...

Net @ airtel.in : you never got back to me..............


So all of you .. celebrate your success.... you guys are the gems of airtel. and its a huge team work... shame on u all


Atul Sir,
Even your words did not help anywhere. last time you had been of great help. you were my last hope.

Mr Sunil Mittal:
FYI: This is how your company is running

Read the mail chain below to know the enitre issue.

i vow today not to use airtel services from today in my entire life. never never never i will use airtel now ...

Thanks & Regards,
Sumit Kumar Srivastava
Mob: +91-[protected]



[protected] Forwarded message[protected]
From: Sumit <[protected]@gmail.com>
Date: Mon, Apr 18, 2011 at 5:07 PM
Subject: Re: REQUEST TO UNLOCK IPHONE [|BAL|[protected]|[protected]|]
To: "[protected]@airtel.in" <[protected]@airtel.in>



Why do you guys ask the same question again and again and again...


Scroll below and see..
You will get all the details you need

Sent from my iPhone

On 18-Apr-2011, at 4:59 PM, [protected]@airtel.in wrote:


Dear Mr.Srivastava,

Thank you for writing to airtel.

This has reference to your concern regarding I Phone unlock for your airtel Postpaid mobile number [protected].

We realize that this situation must have inconvenienced you.

We understand your concern and we are working towards resolving the same.

We regret to inform you that we are unable to process your request, Hence we request you to kindly provide the below mentioned details enabling us to do the needful.

1. Purchase date.

2. IMEI number.

3. Model nunber.

4. Serial number.

5. Activated date.

Please feel free to speak to our call center executive on 121 regarding any query/ request and 198 (Toll Free) for any complaints. You can also email us at [protected]@in.airtel.com.

You can get in touch with the Nodal Officer with your earlier request or complaint number if it's still unresolved. You may send an email at nodalofficer.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.

Assuring you the best of our services.

Warm Regards,

Savitha A
Appellate Officer
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=B7D93C459EFF 3 8 F719FE879EB6AE876D2 E5EE4788B8BF71962A7EF1B7D82848A[protected]&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 16/04/2011 10:55:47
Subject: Re: REQUEST TO UNLOCK IPHONE [|BAL|[protected]|[protected]|]

Hi,
it is very surprising that nobody in airtel actually knows how to unlock an
iphone. this really shamefull.
i am now regretting buying it from airtel.
repeated calls and mail have not even made any difference. every other person
has their own way o[censored]nlocking the iphone. one of the floor manager almost made
me reset my iphone to factory settings. worst kind of service in its own.
i really dont know what to do nxt or where to go.. consumer forum is the only
option that i have now.

Thanks & Regards,
Sumit Kumar Srivastava
Mob: +91-[protected]


On Tue, Apr 12, 2011 at 2:01 PM, wrote:


Dear Customer,

Ref: Email Dated[protected] requesting to unlock the iPhone on your airtel
mobile number [protected].

Thank you for mail to airtel and the opportunity to assist you.

We regret for the delay in response to your e-mail.

We request you to connect to iTune via internet and you will get a pop
informing the iPhone has been sucessfully unlocked. After that you need to
insert the other service operators SIM .

We hope that we have been able to assist you suitably.

Please do write in for any further assistance.

Yours Sincerely,

Ushakiranmai Maddela
Customer Care
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=7696F01E67A8
EB2E68A9D8226CADDE3D4043424C4B4F474B4C4D484B[protected]C&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc: nodalofficer.[protected]@airtel.in
Sent: 12/04/2011 10:13:08
Subject: Re: REQUEST TO UNLOCK IPHONE [|BAL|[protected]|[protected]|]

Hi,

Can someone reply to my mail. I don't have much time to waste.. I will be
leaving this weekend. If the iPhone is not unlocked, it will be a waste.

Please call me in case of any confusion

Thanks
Sumit

Sent from my iPhone

On 08-Apr-2011, at 9:54 AM, Sumit Srivastava wrote:

Hi,

The iPhone is still not unlocked. I tried checking it by putting a Vodafone sim
into it and it didnt get the network.

kindly look into the issue and let me know.

please call me if you are confused of what i want. i have just a week left for
my travel and need to get the phone unlocked for use with other network.

Thanks & Regards,
Sumit Kumar Srivastava
Mob: +91-[protected]


On Wed, Apr 6, 2011 at 5:25 PM, <[protected]@in.airtel.com>wrote:


Dear Customer,

Ref: Email dated[protected] requesting for unlocking iPhone for your airtel
mobile number [protected].

Thank you for your mail to airtel and the opportunity to assist you.

We regret for the delay in response to your e-mail.

We inform you that as per your request we have been unlocked your iPhone.

We hope that we have been able to assist you suitably.

Please do write in for any further assistance.

Yours Sincerely,

Ushakiranmai Maddela
Customer Care
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=FC1F7986FF
1 2 4 2 7 6 F7B9AE32659BCDD286CAEDA3D5CBCDB3C54B6DF20&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 02/04/2011 20:10:00
Subject: Request to unlock iPhone

Hi,
Please unlock my iPhone 3GS, so that it can be used with other service
provider. The relevent details are:
IMEI No : [protected]
Date of Purchase : 26/03/2010
Serial No : 84010DZ3NP
Mobile No : [protected]
Name : Sumit Kumar Srivastava
Reason : Going out of country in Mid April for 6 months.
Please let me know if you need any more details.

Thanks & Regards,
Sumit Kumar Srivastava
Mob: +91-[protected]

Dear Sir/Madam,

I am Vishwanath. I am a customer of airtel for the last 4years with my mobile and broadband. This is the first time i am writing to you with some real concern. I have a airtel postpaid connection bearing number +91 [protected] for which i was not able to make a payment for the last 3 months due to financial constraints. I had an other airtel number bearing +91 [protected] for which i faced similar problems but at the end i made the payment though late.
I always pay my airtel bills late and for which i pay the penalty charges without complaining. This time for a mere sum of Rs 3000 payment your so called airtel agent called me and abused me over the phone using foul language. He also threatened saying he would call all my contacts and embarass me. He threatened my with dire consequences if i dont make the payment today even though i told him i will be making the payment next friday. Kindly let me know what i need to do cause this behaviour from airtel was uncalled for. If you suggest i pay it immediately, i might garner some amount and pay, but i would have to look out for other subscriber, but if you can address this concern, i will be with airtel like i have always been. At the end of the day, i will make the payment, after all i am no running away. I request you to kindly address this issue with some regards to your end user. I am also considering writing a formal complaint to the cosumer forum. But i am optimistic that this issue will be resolved by you.
I am available on +91 [protected].

Thanks & Regards
Vishwanath

My customer ID: [protected].

Complaint No: 7045471 for STB problems &

Complaint No:6733229 for No Signal (error code B001)

I brought HD multi connection 4 months back n since last 2 months I am faceing probles regarding the

1) No signal as well as the

2) STB NOT RESPONDING TO REMOTE

Despite many requests and customer executives & Supervisors (Sachin Singh last talked to) false promises it got delayed a lot and we had to suffer lot of mental torture calling them several times as if we had no other work to do. No engineer has come till date to my place.I have registered for this at least 5-6 times. Every time I just receive a msg saying the service request no is ----.I dont get any engineer's number from customer care where i can call up and resolve my problem.
Everytime sms comes that reqquest is resolved...Who resolved it. Did they confirm from me? Then why is my complaint closed without resolving it.
Please specify if they dont want to solve it.
Even today when i called the customer care i requested that cant i talk to the senior most person at the call center they just put me on hold for nearly 25 mins...what the hell!!!
Dont we have other things to do.............
If customer care Dept. has any shame please give me the details why this issue is still unsolved till date.

If the service agents cant work for free service for 1 year i am ready to pay you people Rs. 100 as donation.

Last two days back I got a no: of Mr. Rao[protected] either its not working or it doesn't exists.
I am paying Rs 520 a month for ultra Pack & i am not able to see movie channels as well as some imp news channels.
Who is going to compensate on that. The Service Dept. owe me an explanation on that.
I have given several complains of this issue but it is not paid heed to, this is really annoying.

Mr Customer care executives just dont care about customers and give blank replies.A limit is crossed now.
I want the airtel head office number or any top bosses number to show them the reality in a city like pune where no airtel service engineer available in prime area like Kondhwa which can solve a small remote issue.

Shame on Airtel!!!!!!!!!!!





--
Regards,
Kunal