Airtel Complaints & Reviews

Hello,

I have received a bill for 4k+ this month of which around Rs. 3500 is for 3G usage for 4days. My problem is that the tariff plan they chose to bill me for is "pay as you go" - 30p/10kb. I never received an option to chose a tariff plan. The way it goes is - first you send 3G to 121 and the service gets activated, then again you send 3G to select the tariff plan. I sent about 4 SMS after the first one to get this option, but I never received any info on selecting a tariff plan. Then I tried calling their service # 121 to chose a tariff plan the very day, as I had some work to be done using this 3G service. However, 9 attempts could not get me through to a person. As you can see the same in the attached document. I cannot describe the amount of trauma this has costed me and the time taken over calls to explain the customer service what my problem is. The airtel customer service informed me on the 10th that the charges will be revoked in the next bill and that I will not have any disruption of service. But a few days later the opposite happens and now the Airtel agent says that he hasnt even said that. I am deeply frustrated and hope that someone can help me get the best o[censored]nfair trade by Airtel.

Dear Sirs

I had registered complaint vide # 6614945 on 4/4/2011 for resolution which was promised to be resolved by 5/4/2011 1000am. However, no one called and no resolution was done.
When we called the local office, they said they had not received any complaint and that they will charge money if they have to come at our request.

Further, on repeated calls to District (Mathura) office yielded no result and then we received SMS that complaint is resolved. Whereas no one even attended to it.

We called call center again who generated another complaint no. # 6653587 and gave number of Territory officer [protected].
However, repeated attempts to contact them and the Mathura no have failed.

Please suggest

Thanks
SN Mittal

requested to disconnect..
I took airtel broadband plan and there was some bill due because I left the place and I paid the bill and requested to disconnect and they said they will disconnect that and now I am getting calls from their customer care that My bill amount is due and Now I am now not putting up at that Place and already requested to disconnect 5 months back.Their so called retrieval experts start calling with out knowing any thing.

I Mithun Roy has taken a new Airtel digital TV connection to install at 33/12 Ram Dhone Ghose Lane,P.O: Belur Math,District: Howrah,PIN:711202 @ Rs.999.00 plan on 01.04.2011 with a airtel number offer & I have booked as well the payment made on same day i.e 01.04.2011.One of Airtel's distributor called Cell Unisource Limited had collect the payment behalf of Airtel DTH service & they promised that the connection will be installed within 48 Hours from the time of payment collection but so havn't its not done. The persone collect the payment of Cell Unisource Limited. Mr. Arpan, (Mob: +91 [protected]) is not responding after collecting the payment as well Mr.Sachin Bhopal, Mob:(+91 [protected]) who is looking after the installation as Mr. Arpan said.

Please look after in this matter on urgent basis.

My payment receipt number towards the payment made to Cell Unisource Limited is 27645

Sir,
I have been given airtel land line connection on date 6th of feb. 2011 the phone number is[protected] BUT till date no phone box has been provided to me inspite of several request I had made with the concerned. Also my broad band has worked only 2to 3 days and after that it became inactive. I had launched a complained for the services - Land line instrument box and internet services. the complaine number is[protected]. I had made follow up calls several times - near about 10 to 15. Still no services has been provided. meantime I received Bill from the airtel It is beyound my understanding how come th bill has come without any service or for unactivated services.
Feeling that in Raipur area the concern tchnicians and officers dont want to provide me any services and give any onsideration I rquested Mr. Santhosh Goenka for disconnect all the service an take out all the equipments from my hose but it seams no one intrested - The only intrest as I felt id sending bill every month.

I REQUEST PLEASE DISCONNECT AIRTEL AGAINST ARUNA BORKAR NAME AND STOP SENDING ME THE BILL. NOW I AM NOT INTRESTED IN ANY OF THE AIRTEL SERVICE.

THNKS
Deolal Borkar

Hi...I'm Regular User Of Bharti Airtel.
Few Months Ago I Wanted Number Like Hexa Or Septa
So Called In Customer Care On 121 & Informed Me For Bid 2 Win Number So On Date & Time :- 27-Aug-2010 & 09:31:51 am.
I'ad Send A Msg From Mine Number From [protected] To 51619.
Bid [protected] 17100
& On Date & Time :- 27-Aug-2010 & 09:34:41 am.
I'ad Received A Msg From Mine Number From 51619 To [protected].
Congrats!!! You are the highest bidder for [protected] with Rupees 17100 .
Please note your referance id :[protected] for further communication S. Tax will be extra as applicable
& On Date & Time :- 27-Aug-2010 & 09:35:25 am.
I'ad Received A Confirmation Msg From Mine Number From 51619 To [protected].
Dear Customer , You are no more the highest bidder for number [protected], New highest bidder for this number is [protected] has bid for this number WITH with bid amount Rs. 17100 .Please bid again
Thats Also Me, Then On 29th August 2010 I Purchase A Number With Bidding [protected] @ 17,100 + Tax.
& Right Now Still I'm Using In Airtel Post-paid With 8 Months Age On Network High Arpu.
Right Now I Required 1 More Number So Did Bid It Number Again On Date & Time :- 04-Apr-2011 & 11:54:07 am.
I'ad Send A Msg From Mine Number From [protected] To 51619.
Bid [protected] 45000
& On Date & Time :- 04-Apr-2011 & 12:06:05 pm.
I'ad Received A Msg From Mine Number From 51619 To [protected].
Congrats!!! You are the highest bidder for [protected] with Rupees 45000 .
Please note your referance id :[protected] for further communication S. Tax will be extra as applicable
& On Date & Time :- 04-Apr-2011 & 11:54:54 am.
I'ad Received A Confirmation Msg From Mine Number From 51619 To [protected].
Dear Customer , You are no more the highest bidder for number [protected], New highest bidder for this number is [protected] has bid for this number WITH with bid amount Rs. 45000 .Please bid again
That's Me, So I'ad Required This Number Without Any Objection.
So Revert Me As Soon As Possible.
Thankx...
- Parth Parekh.
[protected].

respected sir,
i am miss poonam pradhan using ur airtel company's prepaid connection with number [protected]. and i want to sms details of 2007 to 2008 but customer care told me i only see last 6 month sms details but i want to see jan 2007 to Dec 2008 because that time i went to banglore for study Bsc IT 3year diploma my frnds send me so many sms but unfortunatly my sony k320i was dead my mother brought new nokia 2700 classic but there is no any sms that's reason sir.if possible as soon as early send me sms detail my id [protected]@yahoo.com
Thank you

I decided to port my number to Airtel.My8Digit UPC code is DT315849, generated
on 1st March 2011 and submitted application for MNP in your Saidapet Airtel Office

After verification of original documents, I have received this SIM Card number -
[protected].

I have not received any intimation Reg MNP from your side. As per your
commitment Maximum 7 working days completed.

I am contacting AIRTEL CC from 5th March 2011.Even after multiple discussions with your appellate officer’s Prabakaran and Subramani; I am not getting proper response.

I am fully frustrated with AIRTEL on this. And I am not able to concentrate on my regular work.

Friends ,
Do NOT port your numbers to AIRTEL which has a very poor customer support and not responding Customers.

Pandian
[protected]

Dear sir,

Please look into this matter. I am completely stunned with the response that i recieved from Airtel. I am not ready to pay this amount and I am very disappointed with the service I m getting call regularly regarding this. Please guide me what i can do. They are not ready to listen recording when their representative commited fake details for which i have charged. Hope i will get satisfactory response from your side.

Regards,
Ravinder sajwan
[protected]





Subject: Re: COMPLAINT REGARDING AIRTEL BILL OF MOBILE NO: [protected] [|BAL|[protected]|[protected]|] From: [protected]@airtel.in Thu, 31 Mar 2011 12:14:29 To: You and others Cc: Bcc:
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Dear Mr. Sajwan,

This has reference for your Airtel mobile number [protected].

Thank you for your email to Airtel and the opportunity to assist you.

We would like to inform you that we have already captured your complaint regarding the bill discrepancy via reference number 36658446 and our concern team will revert

you by 01 Apr 2011.

Hence, we request you to cooperate until such time.

We hope that this response has addressed your query suitably.

Please feel free to speak to our call center executive on 121 regarding any query/request and on 198 for any complaint, you can also email us at [protected]@in.airtel.com. You can

get in touch with the Nodal Officer with your earlier request or complaint number if it's still unresolved.

You may send an email at Nodalofficer.[protected]@airtel.in, or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to

your complaint in 10 working days. If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in, or you may call at

[protected] from 9:30 AM to 6:30 PM Monday to Friday.

Warm Regards
Rahul Sahdev
Nodal Office
Bharti Airtel Limited

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[protected]Original Message[protected]
From: [protected]@hdfclife.in
To: [protected]@airtel.in
Cc:
Sent: 29/03/2011 10:57:10
Subject: Fw: Complaint regarding airtel bill of mobile no: [protected]

Dear Officer,


Kindly look into the matter.




On Mon, 28 Mar 2011 17:00:52 +0530 " RAVINDER SAJWAN"[protected]@hdfclife.in wrote


Dear Ombudsperson,


I am airtel mobile service user of above mentioned mobile number: [protected]. I
am very gunuine with Airtel and was using airtel happily and i did not make any
default in payment of airtel bill. I am using this number from more then 2 yr.
This is my first bad experience with airtel and have faith that my problem will
get resolved. Problem is mentioned below:

* On 5 March 2011 I got an sms from AIRTEL REGARING Airtel 3 g service. I got
exited and called up airtel customer care representative Named MR VIVEK
intraction id is[protected] regarding this. They give me detail of schemes i
opted for 200 rs scheme of 3g in which i was offered 200 mb usage i said ok.
But i told that i am already using gprs service of airtel of Rs 98/- with the
usage limit of 2 gb download and unlimited usage. they suggested me that not to
deactivate that service also. when you want to good speed then choose option
dual mode on your network mode and for basic use you can choose gprs by
selecting gsm mode. On dual mode you will get 250 mb usage and with gsm mode
you will divert to gprs mode with 98 rs worth.

Then i activated 3 g service worth 200 rs and gprs worth 98.. and use the same
on my daily usage. I have nt used 3g service for more then 50 mb usage. I
basically use gprs connection.
after 10 day i got an sms that i have crossed my limit of 3100. i got worried
and called up your customer care and talked with Jatin sharma dated 17 march 11
and intraction id is[protected] i which i was told that there was no such
scheme. he informed me that i cant use both service of gprs and 3g
simaltonously. and i was charged as per 3g tarrif rate.
I told them immidiatelly to take some action regarding miscommitment done by
your representative and i told them that to activate my previous 98 rs
unlimited connection they told me that scheme is vanished from airtel. I am a
sales guy and i need internet connection thats y i activated 198 connection for
same 2 gb usage.

on 23 march 11 i again got an sms that my usage is approx 5100. again i talked
with Manju and intraction id is[protected] in which i explained each thing to
them they told me to be patiece and we will cut down the charges which is
included in my bill but let the bill generate first. Yesterday i got sms
regarding bill payment of 10600/-.
I want a complete solution.


QUESTION : why should i charge 10000 when my credit limit is 3100/-?

QUESTION : Why should i pay this amount when the fault is on your customer care
persons behalf.?



QUESTION : What is my fault.

Question : Why should i pay 198 for same usage which i previously paying rs 98
only?


Please take some action and suggest some solution as early as possble. I will
not pay my bill unless it get resolved.




Thanks and Regards,

Ravinder Sajwan

Contact Number-[protected]

I opted for MNP, leaving Airtel and joining BSNL, probably Jan 22, 2011. My mobile number was ported out and it worked from Jan 24, 2011. I had given dues upto Jan 24, 2011 to airtel.

First to my surprise, airtel didn't disconnected the number after Jan 24, 2011. Both the SIMs continued to work both way : outgoing and incoming. I made frantic calls to clear the picture and status of my number to Airtel for nothing. BSNL was also unable to spell out the exact status. But both of the SIMs continued to work. I could receive and make calls from both SIMs, meaning that both of the service providers were running my number. It was clear to me that a big billing problem is going to happen for me.

Now after two months in BSNL, BSNL disconnected my phone number. When contacted, they said that I have dues with Airtel. When contacted to Aittel, they demanded Rs 124 for a period Jan 24, 2011 to Feb 9, 2011, with out any mobile bill for this period.

Whereas I had bill from BSNL for the same period (Jan 24, 2011 to Feb 6, 2011 and Feb 7 to March 6, 2011), which was deposited with BSNL. Left without mobile connectivity, I had to just deposit Rs. 124 with Aitel. That too Aittel provided nothing at the time of deposit, that this is your last bill, nothing is pending against me, or the bill print/email of this period.

Now my question is, is that possible under MNP, that a mobile number can attract two bills for the same period of time? Isn't that a fault of the company arranging the MNP service. Why dues of a company are not reflected to the other service provider at the time of porting. And the companies are just blindly stopping and making difficult for the customers this MNP facility.

Should I leave this forum and go to a forum advising me on how to file a complaint in consume court? please

Amit Mittal
Chandigarh

Airtel Details Scam.

I recently recharged my mobile with 200 Rs and i got only 1 Rs at the time of recharge. After a Day it says my 3G is activated. I asked about the talktime i got ie 1 Rs, the retailers answers Ridiculously, " DID I CALL YOU TO COME AND RECHARGE WITH ME" infact i went inside his shop seeing Airtel Logo and a Sign Board which read AIRTEL.

So is this the way to talk and provide service....

My mobile number-[protected]

I was receiving lots of promotional messages and being charged for these messages everyday. Then I activated DND through airtel website and got this message:

"Your DND preference has been changed to fully blocked. Your registration number is S[protected]."

Still money was getting deducted from my mobile then I called airtel customer care service on 30th March 2011 (request reference no: CDRGP[protected]) and spoke to Customer Support person “Sonal”. I explained my problem to her and also informed that just now I received a message (“Comedy Zone will be renewed in 2 days and will be charged 10 Rs for 10 min”) for which I haven’t subscribed. She deactivated Comedy Zone service and said I will register you complaint and assured that now onwards no money will get deducted from your mobile for any such kind of messages.

But still my problem was not solved and my money deducted from 58.14 Rs to 56.14 Rs. Again I called airtel customer care on 1st April 2011 (request reference no: CBDPA[protected]) and this time Deepak has attended my call. After explaining him my problem he said you will have to send one SMS saying STOP and said some number. I said, “I will not do anything from my end since I have already registered for DND and have spoken to your customer support “Sonal” and got assurance that money will not be deducted from my mobile”. I told him that I am really fed up of all these things and I can not call again and again and send messages to stop services which I never subscribed for. Now it should be your responsibility to take some action and deactivate all these false subscriptions for which I am unnecessarily getting charged.

After dropping the call…WHAT HAPPENED WAS UNBELIEVABLE......

Continuously I received these messages:
• Thank you for choosing astrology. Listen 20 min prediction for 20 days at 20 Rs.
• Thank you for subscribing airtel radio. You have been charged 20 Rs.
• Your friend chat id is 3421641. You have been charged Rs 20.
• Thank you for choosing hello Tunes. You have been charged Rs30 for 30 days.
• Thank you for choosing missed call alter service. You have been charged 15Rs for 30 days.

And the whole amount got deducted from my mobile, currently my balance is: Minus 10 Rs.

OH MY GOD … DID “DEEPAK” ACTIVATE ALL THESE NONSENSE SERVICES FOR MY MOBILE NUMBER?? THIS WAS REALLY PATHETIC AND HORRIBLE EXPERIENCE. I HAVE NEVER SEEN SUCH KIND OF RESPONSE/SERVICES. FIRST YOU EXPECT CUSTOMER TO CALL ON CUSTOMER CARE IF THEY HAVE ANY COMPLAINTS AND WHEN WE COMPLAINT WE GET THIS KIND OF RESPONSE FROM YOUR SUPPORT TEAM. I WANT ANSWER AND MY MONEY BACK.

i use airtel internet for some month but stream video always played. Now not play

then i change service idea then play
so solved my problem

my number is [protected]

This is my 3rd complain regarding the issue i am facing of not getting the promised data download of 50 gb at 4mbps speed as per my plan of impatience 1799.As per my broadband data download plan i was promised 50 gb data download at 4mbps of speed and unlimited download at 256 kbps after 50 gb of data download but i got 40 gb of data download at 4mbps,I have complained 2 times before this through emails but nothing is being done regarding my complain.I am very much dissapointed with the kind of services i am getting.
By looking at this i feel that BHARTI AIRTEL LTD just know how to cheat their customers.
WORST WORST WORST services provider BHARTI AIRTEL LTD.
CHEATERS
KAPIL JUNEJA([protected])
AIRTEL ACCOUNT NUMBER[protected]
AIRTEL PHONE NUMBER ([protected])

Sir,

This is to inform you that I am using two airtel mobile service for last three years. But recently when I contact customer-care from these two No; (given below) for asking some problem through dialling 121 and 198, I can't access to them. I dialled from another airtel mobile and telling my problem to customer-care. They say's with in few days your problem will solve. I contact airtel office in Kadavanthra, Kochin. They mailed to chennai office about my problem. Too many messages are getting in my mobile from customer-care, telling your IVRP is working fine. Even for last three week I can't acces to customer-care. I think they are cheating me

These are the two Numbers: [protected] and [protected]

my name is purnima.i have an airtel connection in my phone.and the airtel no is [protected] bt it has been stopped from airtel.i dont know why it has been stopped.for that i am facing so many problems.can you plis help me out....restart the connection as soon as possible.


PURNIMA BERA
VILLAGE- HANUA.
POST- BONHIJLI
THANA- KHANAKUL
JILLA- HOOGLY
WEST BENGAL
another contact no---[protected]

my name is lijas mohd ali. I have been using one of the best network providers called Airtel. It was a good service provider in the past but now a days airtel people are not upto an average service provider. They went below average. So i am not satisfy with airtel now because i am not gettting good offers and good service.infact i am expecting an offer because all othernetwork providers are giving attractive offers like that i do need to get it from your part.

i want airtrl to airtel 10 paise
airtel to other 30p
outside kerala 50p

if i get an offer like this i will contiinue airtel otherwise i will change into some other network provider. I am waiting for your reply

lijas
[protected]

Respected Sir,
I have gone for an installation of Airtel DTH HD Connection. The installation guy name Pawan Kuma gave me a receipt No. 1222 of Rs. 150. According to him Airtel Provided 2 Connector free of cost. One will be attached to the back of Airtel Digital Box and other to the antenna which is installed on the terrace. What he told me is that he has installed 3 extra on the terrace, so I have to pay him Rs 150.
My wife did pay him. Later, after coming back to home, I could not find any extra connector. I made a complain to airtel, complain no. 565980.
Its almost a month, whenever I call them regarding this, the line gets disconnected. Further, according to one of the call center person, this case was closed for no reason. By the time I request them to reopen, the line got disconnected again. Every time I complain regarding line disconnection, all they say is sorry. and as soon as I inform about my problem . The line gets disconnected. This is clean cheating. I dont know with how many of them they are doing this. Not all people are technical and check all these things.
Kindly help
Vikash

Hello Sir,
Despite repeated complaints, speaking to the call center supervisors for activation of BIS 399 for my mobile number [protected](Chennai) since 21st of March 2011 to till date and spending over Rs.100 on those calls , i am still not able to access MOBILE OFFICE SERVIES on my Blackberry.
Everytime I make a call to the helpline, I get an assurance that the service
will be activated within sometime, or a maximum of 24 hours, and advise me follow the below procedure.

Though i try the below procedure repeatedly for every 24hours, neither balance deducted nor the service activated.

SMS <AIRTELBB> 121
SMS <BB4> 121
SMS <BIS 9300> 121

i receive the following sms from Airtel
"Your request for BI has been registered with us. Thank You.
"Dear Customer, We already have a provisioning request under processing. Please wait while we process your request."


Model Number: Blackberry 9300
My Device PIN No: 23AF5639
IMEI No: PRP[protected]

I request you to look into the problem and rectify the same at the earliest .

Thanking You.

Radha krishna E
[protected]@gmail.com
[protected]
Chennai.

Sub: No Response from Airtel DTH to align the Dish to get new Channels.


My Complaints regarding new HD and Regional channels. I'm calling customer care from last 15 days to recify my problem. They have rasied 2

Service Requests SR#6326524 (Open from 10 days), SR#6548275 ( Open from last 3 days). I'm getting SMS from Airtel as this request will complete within 24

hours.I also got one Mobile number of their service executive in that SMS. If I call that execitive he is simply replying that I'm not working in that area

contact customer care. If I call again customer care they will say it will be sovled in 30mins/2 hours/one day...playing like anything. But I'm not able to see new channels & getting any call from Airtel executive to resolve this problem.

I have activated and paying money for HD pack (NGC HD, Discovery HD, Movies Now HD) and not able to watch activated HD channels. I'm getting error SM1 for

Movies Now HD and Discovery HD) & also for new Regional Channels Sakshi TV, TV5, Bhakthi TV. They need to realign the dish to new satellite to get these

channels.

I'm not getting any reply from them and really really fraustratued with this. I'm taking this as very serious issue. I'm the Airtel customer of Airtel

Broadband/Landline, Airtel HD DTH , Airtel Mobile.

I'm going to discontinue all the services from Airtel if this problem is not solved immediately and I will go for other Operators.