Airtel Complaints & Reviews

below is my mails to Airtel since more than an year for changing my bill plan and nothing has been done yet. I stopped paying my bill as they wont even let me disconnect this phone without the company's NOC, and I am not getting the NOC, as I dont have any details of my employment with the company, it was only for a month, and its been 7 years.

-fromKrishna Kumar <[protected]@gmail.com>
toappellate.[protected]@airtel.in

dateSat, Jan 29, 2011 at 3:04 PM
subjectFwd: FWD: REQUEST TO CHANGE MY BILL PLAN. [|BAL|[protected]|[protected]|]
mailed-bygmail.com

hide details Jan 29

I am really frustrated.
- Hide quoted text -



[protected] Forwarded message[protected]
From: <[protected]@airtel.in>
Date: Fri, Jan 28, 2011 at 6:50 PM
Subject: Re: FWD: REQUEST TO CHANGE MY BILL PLAN. [|BAL|[protected]|[protected]|]
To: [protected]@gmail.com


Dear Krishna Achari,

Ref: Email dated 28 January 2011 regarding your Airtel number [protected].

Thank you for your email to Airtel and the opportunity to assist you.

We request you to contact appellate.[protected]@airtel.in for further assistance.

We value your association with Airtel.

Warm Regards
Harshi Mehra
Appellate Office
Bharti Airtel Limited

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[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 28/01/2011 10:25:39
Subject: Fwd: REQUEST TO CHANGE MY BILL PLAN. [|BAL|[protected]|[protected]|]

no response in mail from Airtel since this last mail, Am not sure how to take
this further, please advise, I did get a call from Airtel that they are going
to fix it, but nothing done yet, the call was arround 3 months back. Appreciate
if any one can go through the mail trail and help me with this.

Forwarded conversation
Subject: Re: REQUEST TO CHANGE MY BILL PLAN. [|BAL|[protected]|[protected]|]
[protected]----

From:
Date: Mon, Apr 19, 2010 at 4:26 PM
To: [protected]@gmail.com


Dear Krishna Achari,

Thank you for writing to Airtel.

This is with reference to your email dated 19 April 2010 regarding Bill Plan
change for your Airtel number [protected].

We request you to send the mail at the correct email id for any concern
regarding your Airtel number. The correct email id is
nodalofficer.[protected]@airtel.in

We regret the inconvenience faced.

For further assistance, mail us at [protected]@airtelindia.com .

We value your association with Airtel.

Warm Regards

Shivani Chopra
Nodal Officer
Bharti Airtel Limited

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67F[protected]EF91D69A8D53457BADB2661A8E02566A7EE2D5CBCDD25&refno=[protected...⇄

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[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 19/04/2010 09:22:43
Subject: REQUEST TO CHANGE MY BILL PLAN.

Hello,
I am writing this mail to you being deeply dis-satisfied with the kind of
responses I am getting, seems like there are no human beings but just automatic
replies to my emails.
I have clearly stated below that I pay the bills for this number regularly and
though I use to work with the organisation Infovision 8 years ago, I am no
longer associated with them nor do I have any other evidence of my employment
with the organisation.
Please help me have this number disconnected if you cant evn have the bill plan
changed, I am not getting any kind of benifits from using this number, I am
paying Rs. 1 per sms though other service providers are providing much better
rates.
I was not ready to give up this number but since I am getting huge bills due to
the bill plan I am using, I intend to have this phone number disconnected now,
I have been trying to get the bill plan changed since a very long time. its
really a stupid scenario where I am forcefully being associated to an
organisation I dont belong to.
Please do go through the mail chain below before replying to me.
Regards,
Krishna Kumar
[protected]

On Mon, Apr 19, 2010 at 8:33 AM, <[protected]@airtelindia.com>wrote:
Dear Krishna Kumar,

Thank you for contacting Airtel.

We understand from your previous interaction dated 18/04/2010, you have
expressed concern regarding bill plan change to Airtel Super magic plan 299 for
your Airtel number [protected].

We regret any inconvenience caused to you.

We apologize for not meeting your expectations in this moment of need.

We would like to inform you that the above mentioned number is under the
corporate responsibility of M/s. Infovision Information Services Pvt Ltd, as
per our records and we require an authorization through your company
coordinator.

The details of your company coordinator are mentioned below and you are
requested to forward your request through company coordinator. This is only to
ensure that one point contact for communication is maintained. Hence, we
request you to cooperate to initiate further action on the same.

Name - Govind Singh

Contact Number - [protected]

For further assistance, mail us at [protected]@airtel.in.

We value your association with Airtel.

Warm Regards,


Sunitha J
Customer Care
Bharti Airtel Limited

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C514B22DB61B4B8F3393C4 94090FD1C6FAFDB3E58A1EA137297FF 2 B B D
C77828F&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtelindia.com
Cc:
Sent: 18/04/2010 23:19:31
Subject: Re: REQUEST TO CHANGE MY BILL PLAN. [|BAL|[protected]|[protected]|]

I have already been to a relationship center and they say the same, I will also
regret loosing this number if a simple request such as a bill plan change can
not be accomodated, This is clearly a violation of my consumer right, and being
a very dissatisfied customer will end my tie up with Airtel. That would sounds
easier for me.
This is th last time I am requesting to change my bill plan. I wont request
again, there are plenty of service providers with much better bill plans
available in the market.



On Sun, Apr 18, 2010 at 7:51 PM, <[protected]@airtelindia.com>wrote:
Dear Krishna Kumar,

Thank you for contacting Airtel.

We understand from your previous interaction dated 18/04/2010, you have
requested for bill plan change to Airtel Super magic plan 299 for your Airtel
number [protected].

We regret to inform you that we are unable to process your request as the
number reflects under M/s.Infovision Information Services Pvt Ltd account.
Hence, we request you to kindly visit to nearest Airtel Relationship center and
update your details as a individual account and write to enabling us to do the
needful.

For further assistance, mail us at [protected]@airtel.in.

We value your association with Airtel.

Warm Regards,


Niranjan M
Customer Care
Bharti Airtel Limited

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E82B57A2EA2C56B7C4C63A5DBCC6C1CBC3C7C8C9CCCE3F414042&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtelindia.com
Cc:
Sent: 18/04/2010 10:15:22
Subject: Re: REQUEST TO CHANGE MY BILL PLAN. [|BAL|[protected]|[protected]|]

I am no longer associated with this Company, I worked there 8 years ago, and I
dont have any documents pertaining to any association with the company, hence I
am unable to do so, Please help me eith this as I have been the sole user of
this phone and have been paying my bills regularly, you can check my payments,
I just paid one today via netbanking.
There has to be a way for you to change the bill plan as requested below.

On Sun, Apr 18, 2010 at 10:12 AM, <[protected]@airtelindia.com>wrote:
Dear Krishna Kumar,

Thank you for contacting Airtel.

We understand from your previous interaction dated 18/04/2010, you have
requested for bill plan change to Airtel Super magic plan 299 for your Airtel
number [protected].

We regret to inform you that we are unable to process your request as the
number reflects under M/s.Infovision Information Services Pvt Ltd account.
Hence, we require the request to be forwarded via your company coordinator
enabling us to do the needful. Please find the details below of your company
coordinator.

Name - Govind Singh

Contact Number - [protected]

For further assistance, mail us at [protected]@airtel.in.

We value your association with Airtel.

Warm Regards,

Hemanth Rao
Customer Care
Bharti Airtel Limited

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hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=A8E82F58A1E2
2566AFD23E45B1D03A58ABEE2E58BFC4CC3152B3D2315ABDC3C2C1&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtelindia.com
Cc:
Sent: 17/04/2010 22:13:52
Subject: Re: REQUEST TO CHANGE MY BILL PLAN. [|BAL|[protected]|[protected]|]

Hello,
I need the Airtel Super magic plan 299 plan.
can you please enable this on my phone number [protected].
Regards,
Krishna Kumar

On Sat, Apr 17, 2010 at 9:39 AM, <[protected]@airtelindia.com>wrote:
Dear Krishna Kumar,

Thank you for contacting Airtel.

We understand from your previous interaction dated 16/04/2010, you have
requested for bill plan change for your Airtel number [protected].

We are unable to process your request as the rate plan is not mentioned.

Please find attached the details of latest rate plans for your reference. We
request you to reconfirm if you wish to change to either of the attached rate
plans.

We request you to visit our website www.airtel.in for latest bill plan rates.

For further assistance, mail us at [protected]@airtel.in.

We value your association with Airtel.

Warm Regards,

Rekha R
Customer Care
Bharti Airtel Limited

To leave y
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Dear sir/ madam
I have airtel connection [protected]. I see my bill feb -march i.e 778.40 Rs. I deposited will on 24.03.2011. but detailed bill hard or soft copy i have not recieved till 28.03.2011. when a demand a copy of bill detail from custum care, he demanded Rs 50/ as a charged of dulicate bill.

I can not claim my amount due to same.

plz take action urgenly.

Regards
Anurag singh

Hi ,

I have purchased one Airtel sim card from one of Airtel marketing person named AFZAL and given all documents for Corporate plan.iTS BEEN TWO WEEKS THE SIM HASN'T BEEN ACTIVATED YET,EVEN AFTER MAKING REQUEST FOR ACTIVATION TO THE AFZAL.i have making calls to about 50 to 100times,but he is not picking up phone.so i need this complaint solved as early as possible

Mobile details:
Mobile number:[protected]

Sim card number:[protected]H4


and my contact number:[protected]

I Sumit Kumar Singh, student of KIET,Ghaziabad, lost my Mobile hand set having Airtel SIM mob no [protected] on 27 Mar 2011 at about 1800hrs while I was in my college library, I am afraid that my mob no may be mis-used by some one. Please block/lock the above mob No immediately and lodge my complain accordingly. - Sumit Kumar Singh,KIET, Ghaziabad (UP). Any further communication may please be made on my father mob No [protected]. Please confirm the same.

Respected sir
My self DHEERESH NAYAK, my mobile number is [protected]. I would like to inform u that i faced a misbehaviour from a customer care executive.
sir i called to executive for having information about recharge at about 9:15 on[protected] but except giving me information executive used abusing and vulger words against me and after that executive activated a hello tune.
on account of this ridiculous act a have to face lot of troble.
I am student and have to talk to my parents and teachers but due to this hello tune i am unable to put my phone in active mode.
Please sir take some necessary step to reslove my problem. i shall be highly obeliged to u.
THANKING YOU

I have a AIRTEL DIGITAL TV HD DTH Service.
Almost 10-12 days back I had requested through SMS, email for adding Movies Now HD Channel.
I Sent SMS again and again. But they are not adding the channel.
Also when I called customer service, 6 times my call disconnected before it reaches any service executive.
Finally when connected, executive told me that some engineer they send, their seems a problem in their HD services. Now it's almost a week I am expecting that Engineer.

My verdict, AIRTEL DIGITAL TV DTH provides poor customer service and I am going to discontinue their services. I suggest all customers to never choose AIRTEL DTH.

Dear Sir/Madam,
I Surjya Sen, currently using Airtel number of [protected](customer number-[protected]),have opted for portability of this number to a different netwok/carrier(Tata Docomo).
The primary steps for the same has already being initiated and I am suppose to get this number ported to the new carrier by 1st of April,2011.
I have already cleared my outstanding Airtel bill amount of Rs.1284.00 on 24th.March,2011(Receipt Number:[protected] for the period from 20th Feb.2011
to 19th March,2011.(my billing cycle is from 20th of the month to 19th of next month)
As per the equirement,I am suppose to clear all my dues/outstanding with my current carrier/network which is Airtel.So I have enquired with Aittel as regard to what is my current outstanding/billed amount(which is my unbilled amount minus my discounts)from 20th.March,2011 till 31st.March 2011.
Since my current unbilled amount shows a balance of Rs.1422.30 and my outstanding is 70 paisa only till date so I wanted Airtel to tell me the exact billed amount for these 10 days,so that there would be no unpaid amount left and my number portability takes place smoothly.
A point to be noted here is that, I have activated 'Airtel My Office' GPRS for a charge of Rs.98 from 19th.March,2011,which gives me a data download/usage of 2GB for free.This current unbilled amount of Rs.1422.30 is for that GPRS data usage and hence should be under that free usage of 2GB and so the entire amount be waived.

I have asked Airtel to clarify the above with a complete break- up of -my calll charges,my rental and my
valueadded service less my discount/waiver - as a part of my outstanding payment, to be paid for the period from 20th. March,2011 to 31st. March,2011.
In reply I received a mail from Airtel represented by Ushakiranmai Maddela,Customer Care, who states that Airtel is unable to give me the exact figure/amount that I need to pay them for these ten days and hence would be required to pay the entire unbiled amount of Rs.1422 approx.to make my number portable to a different netwok.Quite contrary to this I received a call today(27th March,2011) from this number-[protected]- wherein Airtel Customer Rep.Prabhu and his senior Nitin assured me that the process of porting my current number to a different carrier, would not be affected by the outstanding balance for these ten days and that the same would be either adjusted with my security deposit money and still if there are any balance left after such adjustment then I can pay it later in the next month when the bill is genetated in my name.

So I have again written to Airtel asking them an answer on the following grounds:
a) Why should I pay for an unbilled amount,specifically when I have just now cleared my all outstandings on 24th of this month?
b) if Airtel is unable to ascertain my billed amount for these 10 days(from 20th to 31st March,2011) then that is a drawback of your system and why should the consumer be made sufferer for that?

I think this is a serious matter as though number portability has started in India but there are quite a few issues as ground reality which has not been addressed properly.Morever I guess every carrier/network tries to hold back their own number and prevent the consumer from porting it to a different carrier.At the end,the poor consumer is at the receiving end and is at the mercy of these network operators.
Thanks and Regards
Surjya Sen
[protected]

I had raised a complaint on 21st Feb 2011 to Airtel via phone on thei number 121 which is chargeable. I spoke to an advisor Surendra who I thought took my complaint of connection issues. My modem was behaving weird, it used to take 15 mins for the connnectivity to happen on my PC once I used to switch on the modem. There was no revert from Airtel till 28th Feb 2011 post which I called up 121 again. This time, the engineer came to my place. Once I explained the issue to him, he was quick to gauge the issue. He quickly changed the adaptor and the connection happened in seconds which was the normal thing.

Post which, my bill for Feb 2011 was generated. I was shocked to see a bill of Rs. 2611/- which has never been the case. My bill has never gone beyond Rs 880/- in he past 2 years since I have registered with Airtel.

I raised a complaint with Airtel about this on 28th Feb 2011. It took almost 5 days for the first revert. Every revert that I have exceeded my usage and I need to pay my bill.

I replied to my mail on many occasions and tried explaining that the usage has exceeded due to the faulty adaptor. Only 3 people use the internet at my place, my sister who uses for reading the news article and my brother uses the same in the night and I use the internet on weekends.

On not getting a proper response from the 1st line, I escalated the issue to the Nodal office via phone on 16th March 2011. Here again, it took them 5-6 days to revert to me. Vijayalaxshmi was coordinating with me from the Nodal office.

The bill for March 2011 has been generated. The amount now is 1053/-. Note that my billing cycle is from 26th of each month to 25th of the next month. My issue existed since Feb 2011 and it got resolved on 28th Feb 2011.

I am looking for a proper resolution. Note that I have already made a payment of Rs. 880/- for the Feb 2011.

To add to this, I have been receiving calls from the Airtel dept to make my outstanding payment when my complaint is still open.

Waiting for an appropriate response...

Dear Sir / Madam,

I had availed the services of Airtel Broadband for my internet connection, Customer ID: [protected], for the period February 2010 to July 2010, at my rented apartment in Kothrud, Pune, which was a prepaid connection and total payment was done in advance, Rs.2500=00.

Later, in August 2010, we had shifted to Warje, Pune, where Airtel din't had any connection(this is what the reply was provided by Customer Care when asked for transfer of connection), hence had asked the ISP to dicontinue the services.

Thereafter no action of discontinuing the link was done and we had received many phone calls from Airtel Customer Care to pay some outstanding bills for the services which were not at all availed.

We had been Airtel Mobile customers from last 4 years and have 3 connections and there had been no case where the payment have been defaulted or even delayed.

This is the last request to Airtel Customer Care Executives to stop harassing the Customers which have been loyal and not defaulted ever.

Regards,
Gautam Lapsiya

Airtel Mobile Prepaid Connection[protected]Ported From VODAFONE)
[protected][protected][protected][protected][protected][protected]

Service provider AIRTEL is continuously deducting Rs 25 daily from my Prepaid account for last 6 days despite complaining to Customer care.

I would like AIRTEL to stop this deduction and CREDIT the excess amount into my Pre paid account.

Thanks

Jai Krishan
Pune
27-Mar-2011 at 7.15pm

Mob No: [protected]
Tel:[protected]

hi ,

I am Rajesh.K using Airtel Prepaid ([protected]) for more than 2 years...

Recently i had a problem and hence i came to know that some one tried to trace

my call logs and message logs from ( 22-March-2011) ..I am sure that some one

has traced my call logs and i just want to know about this inorder to take legal

action againt them .... Because i am getting some unwanted calls from the

anonnymous persons.. pls kindly help me...

Thanks in Advance...

Hi All,

I am using airtel mobile office services since two months I am paying Rs.98/- every month for 2GB data ussage. Yestarday I called to customer care for connectivity issue @ 121 as I need to reconnect the connection every 15 minutes to use MO serivce in my mobile Nokia 5233.

CCR take some times to check the all things and said every thing is correct they provide me another MO settings. After that I come to know that now I have been charge for using MO. I checked my data ussage by dailing *#123*10# it shows I have 2760 MB left in my account and the validity till 05th April 11.

Again I called @ 121 and asked them about this problem they told me that I am ussing airtel live but in my phone connection showing Mobile Office. I told them Airtel networks giving airtel live service in mobile office isn't it? They agree that there is some network problem and ready to give refund Rs. 8 which is diducted from my main account within 4hrs. and as of yet I didn't received any refund from Airtel. CCR told me if the same problem will happen again then I need to call from different number so they will solve my problem on call and I said ok.

Again the same problem is happen again so I called again now CCR says again that I have been charged for airtel live service. He did all the necessary steps for this situation like reset all the settings and ask me several times to switch off and reinsert sim then the problem will be solve. For these all conversation I spent Rs.40 but still my problem was not solved. So I diceded to go nearest Airtel branch and the branch people said that I have been charged for airtel live I told them that airtel live settings are not in my phone CCR already removed they check my phone and checked and said now you will not charged for Mobile office I check in front of them again but still the deduction was continuing from my main account balance now the branch people also unable to find out how to resolve this issue and they start to give me silly reason they said you need to go through Google search engine only then you will not be charged. But this statement was unacceptable for me I told them Madam I am ussing Mobile Office since last two month and I never gone through like this way MO service means you can browse or download anything within given data size limits but they are not ready to listen me and start behaving very rude.

At this time I was completely disappointed due to their behavior and unprofessionalism. I decided to give their complaint HOD I asked her name but she was not ready to give her name also. Now my number also has been barred I am unable to call even 198 or 121 Can't understand to whom should I contact.

Now every 15 - 20 sec. I have been charged 30p I had waste Rs. 40 to talk with CCR and till evening 8pm Rs. 48 diduction made from my main account. I spent total Rs. 88/- and still my problem not solved.

My personal suggestion is Airtel should close thier local branch of Bapunagar, Ahmedabad,Gujarat or needs to change the staff. I found the branch people are embarrassing the company.



Regards,

Aatish Chaudhary
Mobile - +[protected]
E-mail: aatish.[protected]@gmail.com

Dear.
Sir. I Have received Some Calls From Your Airtel Corporate House(Delhi),being given the complaint regarding the documents updation,(Service No- [protected]) But am Really sorry To Say That I Didn't Get The Ultimate Solution about The Concern Which I Had Told you Before.
So, repeatedly am requesting you To Please Take a Stringent step regarding this matter Otherwise this Will force me to leave the Airtel connection.Also I want to tell you That The Distributor, where I have given My Documents to update, they Didn't dispatch My documents to airtel.
I am Giving The distributor Name and address Below So Please Take A Quick step agingst The Fraud Distributor. who Stated a Game With This Vital matter And With Me Also.

Name Of The Distributor Point:- Maa Mobile
Prop:- Srimanta Koner
Mob No- [protected], [protected]
Vill- Nabastha P.S- Memari Dist- Burdwan
Pin-713407
State- West Bengal

Please Give me a Staright resolution regarding this Matter.
The Airtel Mobile No Is [protected]..



Regards.
Shambhu Nath Bhattachrya
Mobile No- [protected]
Westbengal.

Respected Sir,
I am a user of the Airtel prepaid service by the number [protected]. I never activated the 'Tadkalive' service, yet, hundreds of rupees have been deducted from my account. Please deactivate it and take strict measures as required.
Thank you,
Akshat Saraf

Dear sir I m Bideshi Samantray My Airtel Mobile number [protected], Since last 24Hrs i m trying to call 198 tollfree customer care but no one is responding to my calls ,so if this will happen then tell me what we can do ?? do u think it will be better for us to visit always their show rooms without doing our duties and other works ,do this airtel think we r their servants????? We can also live without Mobile connections but we hav kept to be in contact with our loved one's so if this kind of customer care service airtel will continue then one day it will face a huge loss and it will loose its every good customers and now its a competitions market there are a lots of mobile operators they do provide better service from airtel,so its my suggestions to Airtel that i[censored] want to stay alive in today's market then stop harrashing ur customers otherwise people will not be looser the company will be looser,do u think by selling sim in low price will make u a good amounts of customers ,no never u will always be looser,bcs it is very easier to keep old customers than to make a new customers i[censored] provide good service no body will leave ur network and if this bad service remains to be continued then within no time u will have to close ur telecom and sell it to anybody mind it .

Dear Sir/Madam

I refer to the complaint no: 44496826, Landline no:[protected]

I wish to inform you that i am quite upset with your customer support and a "clueless & incompetent" technical team. Below is the narration of reasons as to why i am forced to describe airtel technical team as one.

I called your customer care on 24th morning regarding "internet not working". they told me that they will be sending an engineer and nobody turned out on 24th. I had to call again on 24th evening to "remind" your customer care. they gave me a commitment that an engineer will be prvoided for rectifying the problem and that he will come to my house in the morning.

Based on the commitment by your customer care, i laid off few important appointments for the sake of attending your field engineer during his visit. The engineer came to my house @ 1.30pm and to my surprise he literally came empty handed, ie without any tools or even a standby modem. To my surprise he did not even have a RJ45 patch cable to test. The engineer came and did some revamping of the modem through router page and it wasn't sucessful. He then said that he would come back after some time talking to his senior and left my home around 2.30. I waited for him to come back and indeed he did come back @ 4.30 again empty handed. I asked him if it was a router/modem problem and he said it could possibly be that only and tried to leave. I stopped him and asked him to install a stand-by modem and he said, his agency does not have any standby modem currently and that he would get it by 25th morning and do the installation (i am skipping the number of commitments made by the engineer on providing a stand by modem, since that would only make this mail lengthy without addressing the issue.) Please be informed that i am not making any complaints against the Field engineer Mr.lokesh who came to my house for rectifying the problem, as he tried his level best and he was competent enough to handle config problems. But the agency for which he works is just "crap"and that you must take the onus of appointing such crappy people as your support agents.

on 25th afternoon he came back with a standby modem (Beetle 110X) which i suppose could have been picked up from trash bin as it looked just like a piece of garbage with so much of dust and scratches) He did all the things that he could do and to his best of his knowledge. But everything failed. I provided him with my laptop, just to check if the LAN port on my desktop had some problem. But the modem did not work on my laptop too. He then tried to connect it with a wi-fi router but that again failed. He went back saying that "thats all he could do" and that he will contact airtel official to test the MUX and Port end.

Right from that time, you guys are trying to figure out where exactly is the problem, but till now neither your technical team nor your customer support has been able to give me a solution. I have spoken to around 10 customer care officers and to Ms.Priyardarshini of the escalation team and to Mr.Amrut, who introduced himself as priyadarshini's boss.

Please be informed that i am sick and tired of calling your customer care and repeatedly repeating my name, telephone number, nature of complaint and the long hours that they put me on hold to get back to my query.

I wish to inform you that i have been with airtel for the last 8 years and that i am a gold subscriber. Good to note that you have given me such a position. But the sad part is that you have completely lost my trust of being a good service provider and a technically competent team of people. Sad that the SLA that you offer has gone for a complete toss and it doesn't bring anymore value to the customer, when not implemented and adhered to. Its even more disgusting to note that your technical team is totally clueless on the problem. It only goes on to say that you have lost valuable people to the competition and that they have grown stronger by offering me a new broadband connection with the same kind of SLA and money back guarantee with free live demo and Zero Entry Cost.

i have been a staunch supporter of airtel and an ardent blogger for a long time. I write reviews read by millions of people and have written so good about airtel (http://www.mouthshut.com/review/Choosing-a-DSL-Provider-slpnppltt) when i truly enjoyed its services in the past

But now, having understood how much airtel has changed from being a value service provider to "just another" service provider is quite hard to digest. I may not want to have business transaction with "just another" service provider and such incompetent technical team.

This is my last request to resolve my issue and i am "Pleased" and generous enough to provide you time till 5pm tomorrow[protected]Sunday). I know its a sunday, but this will prove if you are really a customer's company and truly regret for having "jailed" me inside my house awaiting resolution.

Failing to comply with my final request to resolve the problem, you may receive a disconnection letter for all my airtel services which includes my 5 airtel mobiles, 1 airtel DSL and Landline connection and 2 airtel DTH services, by 11.30 am on[protected].

Dear Sir/Madam I Bideshi Samantray,Father- Madhab samantray,D.O.B-06/10/1977 of address: Village-phulapokhari,P.s-Baranga,Distt-Cuttack-Pin-754005-ODISHA,Contact Number:[protected], would like to bring into ur notice that I have faced a great trouble by using this airtel service and i was putted in trouble only by airtel when in the night at 10pm when i dialed to my home for medical emergency as accident took place in the road but at that point of time i found suddenly my outgoing calls and sms are barred by the airtel service provider,when i called to 198 toll free customer care they didnt respond to my calls,i have tried more than 1000's of times to contact with customer care but they didn't picked my call and in such serious medical case i was not able to contact anybody due to this airtel,I have purchased the this sim on 3rd January2011 at the time of purchase i have submitted my Driving License Xerox copy & Passport size photo to the Airtel Relationship Centre Cuttack and after 3days of purchase of Sim i have received a message from Airtel that Thank you for choosing Airtel we are in receipt of the documents submitted by you.

Therefore i Request D.O.T and TRAI to please look into this kind of matter punish these telecom operators and help atleast those people who hav till now not faced such kind of problem today i faced this problem and it may be tomorrow any person may face this problem,there should be made some rules that before barring they must inform the customers abt this so that one can be aware of this.From this bad experience i will suggest all my realtive in my home using 12 airtel connections to port in to bsnl and leave airtel now i know that BSNL best hai mere liye aur humsab ke liye bhi ,hatao ish ghatiya airtel ko .

I have a digital TV HD connection ([protected]). I opted for the two new HD channel offered by Airtel i.e. Discovery HD (Ch-338) and movies now HD (Ch-198).

The costomer care told me that I shall have to migrate to a new Satellite and so the alignment of the dish has to be changed. After almost one week and repeated requests, instead of sending anyone to change the alignment, they have now promptly migrated my connection to second satellite and no channel is now available now. Its been 2 days since they have been giving false assurances.

The local airtel care centre is demaning money for this migration. Why should the customer suffer (RS 200) for the decision of the company to change the satellite??

This is absolute cheating by Airtel to deny the customer of the services and charge them for it.

Suji Nair (Mob:[protected]
e mail: [protected]@gmail.com

Dear Sir;

My mobile no.is [protected].

My complaint is related to curtailment of balance without using any services. While, I have contacted on AIRTEL complaint centre no.198 on dated 05.03.2011 which request ref. no. CBDCK[protected]. But, no action has been taken and each day @ Rs. 1/- to Rs. 5/- is being curtailed from mobile without using any value added services. One point is also noticed that after doing complaint, when I have tried to recomplaint through their complaint service no.198, no one has picked up the call in customer care centre. I have also complained through mail on 11.03.2011 and 16.03.2011, but no action has been taken.

When I have tried again to contact on customer complaint service no.198 of AIRTEL on dated 25.03.2011, a customer care person has picked up the call. When I have told about confirmation for request reference no. CBDCK[protected], he has cut my call without any hesitation. After that again, I have tried to contact in customer care, but noany reply got from customer care and has been disconnected my call.

I am also attaching my mail correspondence with AIRTEL as follows which is self explanatory:-


Regarding curtailment of balance
Friday, 11 March, 2011 7:04 PM
From: "dhruv kumar" <[protected]@yahoo.co.in>
To: nodalofficer.[protected]@airtel.in, appellate.[protected]@airtel.in
Dear sir;

I am abserving that from last 7-8 days, a sum of Rs. 3/- is deducted from my prepaid mobile no.[protected]. While, I have called on complaint no.198 and told to look into the matter. But, no action has been taken to stop the service. Later, I have gone to customer care office. Customer officer has stopped the service and told me that no any deduction will be made from next time. But, today, again, it is observed that Rs.3/- is deducted from my balance. May I know why?

Please look into the matter and confirm it. If any service is started on this no., please stop it.

Thanking you

regards
Dhruv kumar










________________________________________


Re: Regarding curtailment of balance
Wednesday, 16 March, 2011 7:15 PM
From: "dhruv kumar" <[protected]@yahoo.co.in>
To: Appellate.[protected]@Airtel.in, nodalofficer.[protected]@airtel.in, appellate.[protected]@airtel.in
Dear Sir;

Refer to my mail dated 11.03.2011 regarding curtailment of balance from my prepaid mobile no.[protected], till today no any action has been taken. While your sent is showing to take action shortly. You should aware that 5 days already has gone, but no action has been taken by you.

I want to clarify also that when I am going to write the massage STOP and sending to 1210 or 121, I am just getting the massage i.e. Your request to stop service has been received, we shall get back to you in a few minutes with the option. Dial 57875(Toll free) and set your favorite song as hello tune.

After some time, again, I am getting massage i.e.

The following services are active on your mobile:
To reply type the serial number of the service that you with to STOP
1. Cricket Score Pack

After this again I am going to type the serial number of the service with STOP.

After that, Again, I am getting massage from you i.e. DND is deregistered. Please contact on 1909.

When I am contacting on 1909, DND is deregistered.

I want to say also that no any service is active on my mobile no.[protected].

Please clarify why my balance is curtailing without the use of call.

Please resolve it within 2 to 3 days, otherwise it will compell to take action against AIRTEL. It is very bad thing that you are cutting my balance Rs. 3.00 per day without use of any service.

Please look into the matter and resolve it as soon as.

Thanking you

Regards
Dhruv Kumar
[protected]







Re: Regarding curtailment of balance
Wednesday, 16 March, 2011 7:12 PM
From: "Appellate.[protected]@Airtel.in" <Appellate.[protected]@Airtel.in>
To: "dhruv kumar" <[protected]@yahoo.co.in>
Dear Customer,

Thank you for contacting Appellate Officer Desk at Airtel. We are in receipt of your query/complaint and will get back shortly

Regards

Appellate Officer,
Assam and North East

Disclaimer: Kindly note that the working hours for Appellate is from Monday to Friday between 9:30 am to 6:30 pm.
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.





Re: Regarding curtailment of balance
Wednesday, 16 March, 2011 7:15 PM
From: "Appellate.[protected]@Airtel.in" Appellate.[protected]@Airtel.in
To: "dhruv kumar" <[protected]@yahoo.co.in>
Dear Customer,

Thank you for contacting Appellate Officer Desk at Airtel. We are in receipt of your query/complaint and will get back shortly

Regards

Appellate Officer,
Assam and North East

Disclaimer: Kindly note that the working hours for Appellate is from Monday to Friday between 9:30 am to 6:30 pm.
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.


Please look into the matter seriously.


Regards

Dhruv Kumar
Cell no.[protected]
Alternate Cell no. [protected]

Hi,

I had purchased the airtel 3g card from Tell connect, Sarojini street,T.nagar, Chennai 17 on 11-Feb-2011. It was earlier very slow with speed ranging around 24kbps. My connection number: [protected])

Atleast it was working for a few days, then we had a number of issues using the connection.

Please find the details below:

1. We were asked to recharge the sim which was perfomed, and after a number of repeated calls to the customer care, at last they are saying that the connection is active. We never got a responsible answer from any of the customer care representatives.

2. Currently we got a message saying that the account cannot be activated since there is more than 50 GB available in the card. No surprises that there is so much still in available since the card was not working for most of the time and thanks to the irresponsible customer care representatives, the issues are also not getting solved.

Every time i call customer care at[protected] they give me a standard list of activities that needs to be executed like reinstalling the software, checking the settings, etc and when they run out of options, they hang up on me.

I hope you do have track of the complaints I had raised earlier in this regard. Every time I call, each representative puts me on hold and i think is trying to tire me out of calling them, and when i ask a qn and they dont have an answer, THEY JUST HANG UP.

I would like either my connection issues to be solved or a refund of the amount I have paid till date and end of this useless service I had bought and am regretting till date.