Airtel Complaints & Reviews

Airtel — balance going in negative

i having a airtell prepaid conction, i had rechage my cell by 200inr
i got the balance in negetive RS/-200(AXP), and again i rechaged by RS/-399.Then the balance got -500(axp) now plz tel me what to do? and tell me about my amt from which i rechage my account
my cell mnbr is [protected]

I got a new lifetime card from airtel seller & when the new sim is activated in mobile it shows a negative balance of 20 Rs.
After 3 days it would become -30 Rs.

i want dettils change post paid

AirTel — balance minus

mera number hai 98978/68730 mera 1050 cata hai costumer call karne par nahi manta aur costumer gali deta hai aur har aadmi alag details galat barata hai aur cal dis kardeta hai is liye guzarish ke airtel ke khilaf case karo aur mere payse louta do

Sir,
i am a customer of airtel prepared, Last day i got an sms saying, i have been charged Rs 30 for subscribing airtel radio. but i didnt subscribe anything. Then i tried unscubscribing and after some time, i got an sms saying, the service has been unsubscribed. but still i didnt get my money back, and now my balance is running negative. when i tried to call customer care executive, the call gets hanged up automatically whgile connecting with executive, iam not able to make any calls or anything, and this is pretty bad, what the heck is this ??. if a person cant make calls while they needs to.

Dear Sir,

I have a AirTel mobile connection no. [protected]. 5 Rs. deducting from my Balance with out any reason. Before this it was a deducted the amount in the same manner and get resolved though you only.

Please check and resolve the problem. Kindly do needful as it is a trend of AirTel to repeat the same trend of deducting Balance without any update to the customer.

Regards,
Om Prakash

Dear Sir,

I have a AirTel mobile connection no. [protected]. 5 Rs. deducting from my Balance with out any reason. Before this it was a deducted the amount in the same manner and get resolved though you only.

Please check and resolve the problem. Kindly do needful as it is a trend of AirTel to repeat the same trend of deducting Balance without any update to the customer.

Regards,
Om Prakash

HELLO SIR , THIS IS KIRAN FROM ANDRAPRADESH USING AIRTEL NUMBER [protected]


FEW DAYS BACK I WAS BROWSING INTERNET FROM MY MOBILE FORM [protected]

I USE NOKIA N97 MINI AND AS IT IS A TOUCH DEVICE AND WHILE BROWSING I ACCIDENTALLY CLICKED ON HUNGAMA.COM AD INSTEAD OF BACK BUTTON

THOUGH I ACCIDENTALLY CLICKED ON THAT ADD, HUNGAMA PAGE LINK DID NOT OPEN AND LATER AFTER SOME TIME I GOT A SMS SAYING I HAVE BEEN CHARGED 99 RS.

WITH OUT ANY NOTICE OR INFORMATION HOW CAN THEY DEDUCT AMOUNT

THE NEXT DAY AFTERNOON I RECIEVED A CALL FROM AIRTEL EXECUTIVE AND I LODGED HIM MY COMPLAINT.

HE ASKED ME TO DIAL 198 AND LODGE A COMPLAINT

I CALLED HIM AND ASKED HIM ABOUT MY 99 DEDUCTED AMOUNT

HE WAS SO RASH AND COULDNT JUSTIFY MY PROBLEM. HE TOLD ME IF I COULD HAVE CALD HIM 24 HRS BEFOR HE COULD HAVE CREDITED ME AMOUNT,,

BUT I CALD HIM BEFORE 24 HRS ONLY AND I COULDNT GET MY PROBLEM SOLVED

HE TOLD HE WOULD CONNECT THIS CALL TO HIS MANAGER, HE PUT ME ON HOLD FOR A WHILE AND DISCONNECTED THE CALL

SOON AFTER THIS I TRIED TO DIAL 198 AGAIN BUT THEY BLOCKED MY NUMBER I COULDNT REACH THEM

I REQUEST THE TRAI TO DO SOME NECESSARY ACTIONS TO BE IMPLEMENTED AS MOBILE OPERATORS ARE ACTING LIKE ROBBERS AND DEDUCTING MONEY FROM CUSTOMERS


I REQUEST TO SOLVE MY PROBLEM AS SOON AS POSS

IF ANY QUIERIES PLEASE CALL ON [protected]

Dear sir,
This is to inform you that AIRTEL has become ONE of the WORST mobile services. I activated the internet pack of Rs.17-200MB for 3days validity,at that time i had Rs.110.52 in my balance, then i started browsing my email and downloaded my photo of 6.45MB size, which was not fully downloaded. It suddennly stopped then i checked out my balance it is showing Rs.0.52. I called up the customer service immediately and highlight the problem, but of no use in complaining to them. They play lot of game with customer and does not respond properly. Right now i have 3 compliant nos. but still the problem was not solved.
Even though my internet service is not activated, i did the calculation of charges, that is AIRTEL is charging Rs.0.20 for 30KB to be downloaded, when calculated for 6.45MB it comes around Rs.45 only. Now when i tried to call the customer services my no. is being blocked by AIRTEL and im not in a position to speak to the service providers.

there needs to be an updates as soon as my pack expires, than to drive towards default pack. Made calls to Customer care people for about 8 times and they made me waited saying will transfer to senior executive and no one lifts even after one hour..

Regards
surender
[protected]

hi
Iam Sai s Vanamala my mobile no is [protected] I bought the sim on 26th August and today I got a message like " your have been renewed for hello tunes subscription service from airtel.you have been charger ra 30.0". Which I haven't subscribed yet, when I called customer care on 121 they asked me to call 198. when I called 198 they said its Karnataka customer care and asked me to call 121 but when I said I called them before and they have asked me to call 198, then they asked me to call chennai customer care and gave me the no [protected]. When I called this number they said its aircel customer number. Again I tried to call 121 but now they blocked my number Iam unable to connect customer care on 121.

Today i.e.[protected] I received a blank call from [protected] on my airtel mobile no.[protected] at 7:12 AM.

When i searched on internet that +9230 code belongs to Pakistan.

Please resolve this issue.

If need any assistance from my side you can call me on [protected] or at [protected]@yahoo.ie

[protected] blank call to me on my IDEA Mobile no.

Airtel — Levy of non-usage charges of sms service.

Subject : Airtel Bill No.[protected], dated 09-May-2009.

I would like to draw your kind attention to the aforesaid Bill which is exhorbitant and excessessive, particularly the SMA charges as I have not sent even a single SMS mentioned in the Bill except for one at your Customer Care SErvice No. 121 which is free and, therefore the chagres of Rs. 315/- shown in the Bill towards "SMS Charges" are wrong.

At this juncture I do not comment upon the matter much but to request you to rectify the Bill and credit my A/c for the amount that has been wrongly reflected in excess in the above said Bill.

I hope you will do the needful.

R.P.Singh, Advocate, [protected].

Hi

For the record, please note that as of now the issue is in "Not resolved" status.


Regards
Sujeet
[protected]

Please note: The issue IS NOT RESOLVED.

Just calling me and telling me that the charges are valid IS NOT RESOLVING the issue.

The charges are very much INVALID.

Please read the reasons below CAREFULLY:


1. BEFORE activating 3G, the Customer Care executive clearly said that I would be receiving an SMS once my usage crosses 50% of my allowed 100 MB limit and again when it crosses 80% of my 100 MB limit.

It is only AFTER he said that, that I confirmed that I want to activate the 3G service.


Please note that I did NOT receive any such SMS.

2. The SMS "Your 3G data usage as on 14-03-11 is 0MB.To upgrade your pack, SMS 3G to 121"
In simple English just means that I have used 0 MB as on 14-03-11. It does not say anything whatsoever about me crossing my usage limit.
Ofcourse, in YOUR MIND you can assume that it means I have no free usage anymore, but in PLAIN ENGLISH, it does not mean that.



The main problem here is:


I did not receive the SMSes which were supposed to tell me that 50% and 80% of my usage had been exceeded.

How can I know how much I have used and stop using if you don't inform me?



For the record, please note that my Issue is STILL NOT RESOLVED.

Also for the record, this response has NOT addressed my query suitably.

Your response was completely dictatorial which only furthers my wish to disconnect Airtel services permanently.


Regards


Sujeet
[protected]

Airtel tried to install an anti-virus program on my computer but it did not work. Now I have been billed for the failed installation. When I complained, I got a message stating Ref No as 15368720 giving date to get back as 31st Dec 2008 by 11.23.39. This date and time passed. I went to Airtel's Main Office in Egmore, Chennai and complained. Again I got a message stating Ref No as 15475638 giving date to get back as 03 Jan 2009 by 16.03.25. This time also, the date and the time passed. I am still stuck with a bill with items which I have to pay for but which I have not enjoyed.

There is a last date for payment of bill. If I do not pay by the due date, I will have to pay a penalty which alone works out 111% of the bill amount that I am otherwise expected to pay. Airtel having made an abortive attempt at installing their Anti-virus software, after removing Norton, which was on the machine, and then billing the customer and charging him penalty for not paying up on time, is arms twisting of the weak by the mighty.

I tried sending this complaint through Airtel's website - Reach Airtel - but under the Broadband Customer Support, there are circles provided for selection and one of these is to be mandatorily selected if the complaint has to go through. If not done the complaint will not be accepted and the same screen comes back on the monitor. On pointing to "Select your Circle" the drop down list shows only "Select your Circle" and if one tries hitting "Go", it says that you have to " Please Select Circle First" and shortly thereafter you are again looking at the same screen on the monitor.

I would appreciate if some attempt is made by Airtel to try and install the anti-virus software, else at least load back the Norton and Airtel could please adjust the bill for Rs 44.93 and I will pay it.

George Vergese

i am mukund and i m using airtel broadband service from 28/04/2009. i was told by the airtel agent that in first month billing of the brodband service will not be done. but today i got a bill from airtel of Rs1099 for the period 23/04/2009 to 22/05/2009, which is no doubt wrong billing as i was using the service from 28/04/2009 not 23/04/2009.

Airtel Broadband Services — REGARDING WRONG BILLING

I HAVE BROADBAND CONNECTION ON MY TELEPHO NO [protected] AND ACCOUNT NO IS 10250900

I HAVE RECEIVED MY LAST BILL NO[protected] DT. 24.05.2009 AMOUNTING TO RS. 2194.00 IN WHICH THERE IS EXCESS CHARGES ON DSL LINE IS RS. 1024.00 AFTER ADJUSTING DISCOUNT AMOUNT. I AM USING DSL CONNECTION FROM LAST 4-5 YEAR AND MY DATA DOWN LIMIT WAS 375 MB PER MONTH WHICH NEVER CROSSED BUT AFTER TAKING YOUR NEW PLAN EVEN AFTER INCRASING THE DATA DOWN LOAD LIMIT FROM 375 MB TO 1GB, I AM REGULARY RECIEVING EXCESS BILL FROM LAST 3 MONTHS. THE DATE AND TIME MENTIONED IN BILL DETAIL IS WRONG, ON SOME DATES IT IS PRIOR TO MY OFFICE TIME. I HAVE TALK TO YOUR CUSTOMER CARE EXECUTIVE ON 1.06.2009 AND HE GIVES ME REFE NO. 2040131 AND I HAVE RECEIVED A CALL FROM CUSTOMER CARE THAT THE CHARGES ARE CORRECT AND IF I AM NOT SATISFIED THEN TALK TO MR. RAJ KISHORE ON 41614777 REGARDING MY COMPLAINT BUT I AM SORRY TO SAY THAT THIS NO IS ALWAYS BUSSY AND I AM UNABLE TO CONTACT WITH MR RAJ KISHORE. I HAVE ALREADY MAKE THE PAYMENT UNDER PROTEST OF THE ABOVE SAID BILL. PLEASE LOOK INTO THE FACTS AND GIVE ME PROPER REPLY OTHR WISE I HAVE NO OPTION BUT TO DISCONNECT ALL MY AIRTEL CONNECTION ( 6 NO) IN MY NAME AND TAKE THE CONNECTION OF SOME OTHER OPERATOR.

R.S.ARORA
ADVOCATE

I'm writing this email to mention the deficiencies of services from Airtel. I logged a request to move my telephone service & Broadband to a different location due to my movement on 30th June. I was informed that moving line will take a week. However Airtel failed to inform me that they dont provide service at my new location and finally called me on 12th July to confirm that they will not be able to provide the service. I was called thrice after 12th July by Airtel and asked me if I can get this service transferred to some of my relative or friend, which I denied. On 15th July, I called Airtel BB helpline, from my mobile for good 20 mins, and I asked them what they are doing with the connection since nothing has been done. Finally on 17th July, I was contacted and informed that they will cancel the line and issue a Final Bill. My request to send the final bill to my new address failed to pass the caller's ear as he bluntly denied that it cannot be done and I've to request for a copy of Final bill be sent to my new address. Now after 1 month of all the agony and harrasment, I'm now receiving calls from Collection Agency from Airtel to pay the bill, bill which has never received by me and which is incorrect despite me logging complaint with customer care. I've two reference number, which I got from Customer Service, which was provided when I logged request to move my service and to complain about deficiency in service. Reference nUmber are : 734141 & 87265424. Please help.

we are the advt. bookingI centre of Tinmes of India, Daink Jagran, Hindustan etc.I have taken your connection no.[protected] since the launch of Airtel in 2005 in Lucknow, earlier we have combo plan. your marketing persons promise of very high speed of internet but in use it was so normal as we were using BSNL Dial up after that in june 2006 we have been asked for speed to take Broad band 256 kbps connection . we changed the plan accordingly, since june 2006 than you are charging Rs. 699/- + taxes to me but I have been cheated by your marketig man we have been given 128 kbps speed
we are shocked to know that you are selling plan Rs. 599 with 128 kbps speed & 100 calls free
you are charging to me Rs.699 with 128 kbps speed without any calls free, whereas there is no such as tarrif plan you are selling .we feel cheated by AIrtel plz. adjust my excess money in your future bill and immediately make our broardband speed 256 kbps as promised to us while sellin this plan
-- s s nagpal. MI- 82 Sec- B, Aliganj, Lko

Requested Sir





My name is Sk.Akkas Ali & My Pospaid Airtel no.
is [protected] which running on my id
Add-vill.Bhangel BegamPur Oppsit Jai Durga Sector 49 Noida-201304
But I want to transfer this no. on another id&adders which
Name is Mohd Mahfuse because I am giving this number
To him. So please Sir I request to you that you will transfer
This no. to Mohd Mahfuse's ID proof & Address



Thank You



Name - Sk.Akkas Ali
Father’s Name – Sk.Jabbar
Address - Bhangel, BagemPur
Oppsit Jai Durga
Sector, 49 Noida
Pin no. 201304





New Add - Jay Market Bhangel BagemPur
Noida, G.B.Nager, Pin no. 201304
Near Of Nasir Stor & Dr. j S Mavi

I have applied for discontinue my broadband service before 15 days but I m not getting any response from your side and you people are continue to send me bill and I am not using net anymore because I and moved from that place 15 days ago where I was using net and I am not going to pay your bill...Please take action as soon as possible because I am going abroad comming week no body will be here for paying bill...

Sir,
while taking the connection I have opted for 386 kbps. as the first month bill included antivirus charges and also as it was for a part of the month could not make out anything. The present bill is for full month and instead of getting a bill for Rs.799/- I got a bill for Rs.1199/-. I also inform you that I don't use my landline for outgoing calls and it is always locked. Request you to look into the matter early and send a revised bill in order to make the payment.

regards.

mrs. mani

Airtel Broadband — giving the dial up speed in a broadband connection

The airtel broadband team has fixed the internet broadband connection at my place from last 5 days .the told me dat phone will be started within one hour ,but the llandline phone provided by bharti airtel is still dead.AND MY COMPLAIN IS DAT ,THEY R CHARGING ME FOR 128 KBPS SPEED AND THEY R PROVIDING ME THE SPEED OF 2KBPS OR 3KBPS.ITS JUST A CLEAR CHEATING.I WANT TO STOP THE CONNECTION AS EARLY AS POSSIBLE.PLZ HELP ME OUT..

AirTel — Wrong Billing by Airtel broadband

Dear Sir,

This is to bring into your kind notice that, we have got airtel broadband connection on phone number [protected]. We have been your customer since 2007 and have been regularly using your broadband service.We have been regularly paying all the bills against the usage.For last few months, due to job shift we have been out and not using the internet services of the given number ([protected]).Our parents are at home who do nt have any idea o[censored]sing internet. Recently we have recieved bill of Rs.2300 without any usage in the given period.Not only that, its surprising to recieve even usage details of that period.

We are consistently recieving calls to pay the given amount but we are very sure that we have not used internet , So in that case we cannot pay the bill.I have even launched a complain on your call center ( Complaint number[protected] but no action has been taken and on other side my parents are consistently being harrassed for paying the bill. I am requesting you to kindly look into this matter. Till date we have paid all your bills because we used it but now when we havent used it, we are not going to pay it.

We have been consistently asking to sort out this matter and check it out if it is being misused somewhereelse because in case of that we will have bill burden again in next month for which we are not responsible.If you are not able to control this misusage then kindly disconnect, we do not want to be your customer.

Even I was provided a email id by customer care in which mails are bouncing back.

Looking forward for immediate action

Hi,

This is Mallika.
I had an Airtel broadband connection.I decided to surrender and get it disconnected in Aug 2010, as I was not going to be in the country.I called up the customer care, and told them to disconnect.They registered a request and disconnected the service, and said that they would also send someone to collect the equipment.
No one came to collect the equipment.And to my surprise, they claim to have received a request to reconnect the service.They obviously made a billing mistake, and now are refusing to accept the same.
Even worse, they are threatening to take this matter to the court, all when the mistake is completely on their part.
This is their way of extracting Rs.2587/- from a customer due to wrong billing.
Unbelieveable! Airtel is just horrible, and is trying to make me pay, for a fault of theirs'!!


--Mallika

I paid for a year of airtel broadband in advance in October 2010 (Rs. 8924) on my phone line[protected]. Suddenly, this month - January - Airtel sends me a bill for the whole amount of Rs. 8924 to be paid again and then, to top it all, send me a monthly bill which also includes monthly broadband charges of Rs. 899. So after paying them, they are billing me twice over.

I have written to them but only get an automated reply. Their telephone service is as lousy with only automated messages. They say they will get back in 24 hours and after 5 days, still no solution.

What do I do? And why should I pay these fraudulent charges when the amount I have paid them in advance has long since been debited? It's really very frustrating!

Airtel Broadband Services — Wrong Billing, Awful Customer Service

It goes like this:

Since I changed my unlimited plan to a limited one couple of months ago (probably in August,2010), I started facing the below problems:

1. I was getting excessive high broadband bills. Even though my usage remains quite low throughout.
2. I checked the itemized bill and shockingly found out that mass downloads have been shown during odd hours (2 PM/3 PM /4PM etc) when I would be in office and nobody else would be there either.
3. I also keep my DSL line switched off when I am not home.
4. Not only that, in a same day I found that the billed amount is way much higher than the actuals, which I found using a industry leading Network Monitor tool.

This looked very clearly to be either
1. Problem in Billing or
2. Cross connection with other subscribers sharing the same distribution board.

I highlighted the problem to Airtel, which ended up in multiple new complaint numbers, and needless to say: NO SOLUTION.

Being frustrated I stopped paying the Bill (for last two months) and urged them to resolve the issue with immediate action. Nothing was done. Every time only one response would be given that their concerned department has investigated the matter and has found no problem in billing.

Additionally, I sent them all proofs of the actual usage pointing out which all days there are billing mismatches (needless to say, extra billing). Nobody even did care to look at those.

I also have approached Nodal officer and Appellate officer, who again like a copycat replied same set of words. Now these guys are theatening me to take legal actions in case the due is not paid, which is at least Rs. 3000/- extra than what it should be.

Please suggest.

Airtel Broadband — Wrong billings

Dear Sir/Madam,

This is for the second time in last 06 months wherein i have paid(through net banking) the broadband bill amount but the same has not been updated in the internal records of the Bharti Airtel Broadband services.

As a result of the same , the service provider is continuously disturbing me and my family through phone calls and personal visits of Airtel broadband employees.

I take this particular act by service provider as very insulting , humilating . It is even very insecure for my family members if any body visits my residence any time for collection of payment which i have already paid.

I feel Mr. Sanjeev Kapoor MD and CEO responsible for this act. Mr. MD has failed to manage his responsibilities to smoothly run the operations of the company and to provide satisfactory services to the customers like me.

Regards,

Gopal Gupta
Mobile No.[protected]
Airtel Broadband A/c No.15594055

Airtel...value the customer...means of think..they are valuing the customer i[censored] pay regular they will do like that only i do experienced..!

Broadband — Double Payment

I am having a broadband account with SPEARHEAD (Customer ID 3101) under unlimited plan of 1 Mbps for which I have paid in advance two months rent up to 22 June 2011.

However, their collection agent called on me yesterday and insisted on payment of a further sum of RS 1983/- towards two months rent ignoring our earlier advance payment which is valid till 22 Jun 2011. He wrongly explained to me that the previous advance was already adjusted.

Accordingly, I issued a cheque No 813462 dated 28/5/2011 on HSBC Bank for Rs 1983/- for which collection agent has given a receipt on the bill.

From yesterday night, I am not able to log into the net, and there is no connection available.

This is totally unjustified and an unfair practice, and needs immediate attention.

SPEARHEAD has not yet returned my cheque for Rs 1983 as there is nothing due from me till 22 June 2011 as per my records.

i was interesred about airtel broadband which recently reached in our area as bsnl is not uptu the mark but with such experience of airtel users i will never subscribe them

dear sir i am a coustomer in airtel broadband connection and i disconnect the connection, and airtel are not disconnect my connection .my last bill is 1150 ( feb-mar ) and i change the the address and he give the connection in my new adress and he give comment to provide the shifting vawour 300 by mumbai retainsan and he is not give and he my new address connection are disconnect in 3-4 month and he give permanent bill in my address.So please solved my problam.

Name -ujjawal raikwar
city - gwalior (MP)
id (aitel ) -mpg2681821_dsl
[protected]@gmail.com

AirTel — Wrong Billing for the Broadband

Hi Team,

DSL No: [protected]

Concern Related to Broadband Billing.

Previously my plan was 2Mbps Unlimited @ 1299.

I have raised a request to change my Plan to 512 Kbps 3GB @ 449 plan on 7th July 2011 as assured by Airtel customer care executive i was not supposed to get the old rental for the month of July and August 2011. The Plan got changed to the requested plan on 21st Aug 2011 in the system because of the system up-gradation as mentioned by the Airtel representative.

I have not been informed about the case that the plan will not get changed to the requested 512 Kbps plan on 8th Aug 2011 because of the technical difficulties. Now when i asked that i have received the same old billing of [ Rs-1433/- + Rs-1433/-] ]for the two months [ July 2011 and Aug 2011 ] then i am made aware that because of the technical difficulties the plan did not got changed to the 512 Kbps plan on 8th Aug 2011.

Why i am held responsible to pay the bill for these two months because of the technical difficulties from Airtel end ,as i requested to change the plan on 7th July 2011. Please initiate a waiver of the bill generated for July 2011 and Aug 2011.

I am associated with Airtel since Jan 2000. I feel this is not the correct way to handle loyal customer.

Please revert ASAP, i do not want this to be escalated further.

Hi,

We have applied for the net connection in November 1st week and have been told that it will be installed the next day.We have also paid INR 1000 cash to the airtel representative.But no one turned up for installation for next 10 days.Then we told Airtel customer care to get the net installed in 1st week of December since we are travelling out of station.Only on December 6th the airtel representative came and installed the net.We have been told that for 1st month we will have to make the payment only for the service charge as we have made the advance payment .But to our surprize we have recieved the invoice and they have also added that 1K Rs. to thatWhen we complaind about wrong billing firstly they said they do not have in records that we have made the payment of INR 1K.When we have given them all the proofs they said they will get back to us.Even after repetative emails no one turned up.Out of a sudden,someone called up and said that they have refunded the amount by cheque.We have no clue which cheque they are talking about.In their records they have marked the case as resolved as they have given us the refund cheque.When I told their representative we have not recieved any cheque he said it could have been submitted to your account.Which account they have subvmitted when we have not shared any account no.And above all that they are disconnected our net connection because of non payment of bill.Why should we face this when we have already made they payment.We are ready to pay the service charge but why the double payment.

Airtel Broad band no.: [protected]
Name : Dipti

Hope to get some resolution of this.

Airtel Chennai Anna nagar 2nd main road(branch) are not giving reciepts for the amount paid. As a result they are asking again to pay the amount. When questioned they say that their rules does not permit to give reciepts for cash payments. This kind of system prevails no where in India. Also this gives room for embezzlement in the form of wrong billing and excess billing. Kindly look into the matter as i had been a victim of it and the matter had not benn solved as yet with the Airtel. Isn't this a kind of robbery on the part of Airtel.

Chandini.

Mr Rakesh,

i have already mailed you on the given email address twice and you have written the same thing in it, that some one will get in touch! Please stop cooking stories and get to the point about Airtels fraud of providing UPC code in J&K.

This matter will be taken to media and TRAI for sure

regards
muddasir

Cheat consumers by acitivation all valued added services without notice, and deducting the balance without notice, and after calling there consumer care for consistently 2- 4days and after once constumer care guy says this and this bla bla service is requested by you so we are deducting the money from prepaid balance (which i have not opted or send any SMS), imagine if these people deduct daily 1 or 2 ruppee by crores of people what you be there rough tournover of over (2crores per day) this is how they cheat the customer...very sad to cheat consumer daily.


Same in my case also, everyone should raise this issue and kick there ...

dear sir,

i am narendar my mobile number is [protected], i had never activated games club service provided by airtel, i every month have been charged Rs-30 from my account every week totally i have been charged Rs -90 till now.i want the amount Rs-90 to be credited in my account or else i will have to take legal action.

i hope you go trough the complaint and solve the problem soon...


thanking you,
Narendar

Thank for your positive response, and very good team work of airtel customer care I have realize you have so many resolves.
Very good team work, I had complete my all complaint as on date.

Rajesh Adhikari
[protected]

Dear Sir,

I Had Purchased sim card of mobile no. [protected] on my self name only, I got Call from your officer but i did not satosfied with that he was telling me that you had purchased from kirana store and not from airtel gallery. so why you are providing to sale airtel sim to other general store or kirana store,

My issue is that i want to purchase the duplicate sim of that no.[protected] on my name.because i had purchased on my name only.

So, Please give me a right feedback or its solution otherwise i will take another action for that.

Regards,

Ishwar Bhamre.
M. Pharm (Pharmaceutics)
Mob. No. [protected]
Nasik

I posted complaint but not received any response yet

AirTel — activation of unwanted and non requested service, charges levied for that, rude response from the customer care

Airtel activated Cricket Celebrity Chat(CCC) with any request for such services from my end and deducted INR
On March 3, 2011 at 14:25:14 hrs, I received a message from airtel(sender number: 505050) saying thank you for choosing CCC and 15 bugs has been deducted from your account for this service activation.
I have never ever requested for such services, I was shocked with this message as I did not even know if such services exist. I immediately called 121 followed by 198 for this issue, talked to Yogesh, the first point of contact for me at airtel’s grievance addressal desk. He had no valid, acceptable reply for this issue, in fact he had no answer for why did it happen.
Then he said the only thing he can do then was to stop the service. Since the balance has been deducted, he could not return. I got angry and told him that it’s the company, and not me who is at fault, so you will have to return the amount, just forward the call to your senior executive. He put me on hold to check for his senior and after sometime, he turned back and said that the balance will be credit back to my account in 1 hour.
I waited 2 ½ hours but neither I received any message nor the balance was given back. I tried to call 198 again for 19 times but as soon as I chose the option for complaint, it said,” for information on balance and validity, call 121 and thank you for calling airtel” nd disconnected my call every time.

I called airtel at around 7:45 on 3 march, 2011 again using my friend’s phone [protected], when I entered my number for grievances , it disconnected the phone every time but then I entered her number only for that too. It got connected easily with almost no waiting time, what magic!!
This means only that my number was blocked to receive calls (dialed to 198) by the customer care.

I asked him to divert the call to the senior executive “Raghu”(as far as I remember), as my patience was challenged enough by that time. The senior executive was rude , arrogant and seemed to be in no mood to hear that the company was at fault. Since I was angry, he told me balance will credited believing my words without any check, as if he was doing favour to me. In age of computer people say since it will take time to find out truth I take your words. Disgusting reply garnished with rudeness!!
I told him to escalate the issue and tell me the reason behind such behavior then he said if it is done the amount won’t be credited immediately, he was trying to crush my voice and I think did not want to unveil his rude behavior. My money was given back to me as a favour, and they showed as if they had done no mistake.

Company like airtel cheat on people for such small amount of money, disgusting and shameful. While charging for something, immediately they deduct the amount but while returning money, they face technical problems, don’t do it even in 6 hours.

Waste of time for me,
Attack on my patience, I could not concentrate on my work,
Mental torture,
Above all I would not have noticed, and called , they would have easily eaten my money.

I want written apology from the company, apology from those employees and written assurance that this won’t be repeated ever .
I want strict action to be taken against Yogesh and the senior executive (Raghu am not sure, its easy to find out his name for airtel, by tracking calls from my phone for 3rd march,2011 around 7:45 pm) and want in written what action was taken against them, with a say in that if that is not a proper action.
I want strict action to be taken against airtel for using unfair means of earning money.
Also I want optimum compensation for the mental torture and wastage of time I went through, so that from next time onwards the company should feel ashamed of doing it.

AirTel — Extra charge for service not used

Airtel will charge on GPRS connections without your knowledge. And even after cancelling the same, amount will not be waved off. They promise to do so, but they will not. Call customer care, you will get stories.

Airtel — Bill charged twice

I have an airtel number [protected] since Nov 2005.
My advance rental plan expired on 20th oct, 07 and I opted for 999 for 2years plan after that. I paid the same amount in my November bill.
In December and January, there was no "previous balance" in my bills.
But in my Feb bill (generated on 7th Feb), to my surprise I found Rs 1128/- as outstanding from previous account. I wrote to airtel many times and talked to customer care also many times but the problem is not solved and finally my number is disconnected.
What airtel is mentioning that they have activated a plan 999 for 3years on 20th oct (airtel has done on his own) and then 999 for 2 years on 5th Nov (for this I wrote a mail) What I paid in month of Nov (1181/-) have been forfeited and now I am supposed to pay 1128/- more.
Thsi is really disgusting and unfair.
I request airtel to resolve this issue and continue services on my phone.

same — non working of telephone

i had applied for broadband connection for my telephone 25723363 with mtnl. Gave he required fees and now its over 32 days and neither the telephone is working nor the broadband. no response to the complaint i have made consumer no.[protected]

Net is not working properly as speed is very low so kindly visit and check the same at your end... ASAP.

Airtel Broadband and Telephone Services — No bills Posted

I Have called 'N' number of times and found no proper response. We are not getting bills for Telephone No's 40055079, 80, 81. Since 3 months u people are sending the E - Bills On our request. But there is no bill this time also. what is this non sense going on every month. we want the Original bills immideately as soon as possible.

Telephone is not working since 4 Month — Telephone is not working since 4 month

Respected Sir
Subject : Re complain after 29 September 2008 Ignore my
whole complain by the your staff.

I want to say that I Mahindra Narayan Tiwari R/o Vill - Durgapur, Post - Tilhapur, Distt. - Kaushambi. Sir my phone no. is[protected] is disturb since 4 month i have done too many complain with receiving but they are ignore my whole complain they are saying the you should do complain upper level. I want to say that I am poor farmer I can't daily come town. I told with wrriten that I want to change our disturb phone set but they are also ignore I have receiving. Sir, Please take necesserry action to my complain and help mine.

I will greateful to your always.

Broadband — thank you for my work

Dear Sir,
Thank you for my work.
my brod band is work propery.

with regards

rajeev kumar ojha

airtel broadband with phone — not working in phone(broadband)

sir broadband phone is not working plz contact [protected]. Sri Guru computers c12 vanapattarai street trichy-2 near(mayavaram lodge) chaitram bus stand trichy-2

AirTel — Phone & Net not working

I have a phone provide by Airtel 40068214 with internet. Either the phone or the net works. I gave complaints 4 / 5 times then it will work for a week or so again both the phone and the net signles goes dead.

I get bills regularly and pay.

How many times a service provider expects its customers to complaint and they rectify the phone / net signals. I do not have either the time or to wait in que in phone line to complaint.

I am totally unhappy about the services of this Airtel. For the last three months either the phone or the net signals are working.

Airtel — plz remove my landline phone

dear sir,
i have a broadband connection, every people have his/her own cell phone . so, there r need of phone. i have require only internet connection. because in the presence of phone alot of extra money we have to pay.many of the unwanted calls r also happened.
so, plz whatever scheme r going on my phone plz close it.i m surrendering my phone.so, whatever rental r there close it.
i have required only internet connection, which r i expect u tht u provide services properly.


thanx

Airtel Broadband — Telephone not working

My Broadban Telephone vide No:42303142 is not working since today afternoon.
Pls send the mechanic to my residence at the earliest.
regards: Savithri.s

Airtel Broadband and Telephone Services — Three Party Conferencing

Dear Sir,


This complaint is regarding my repeated complaints for activating Three party conferencing on my number. I have been calling since feburary for activating the facility. I recieved a call that the facility is activated in the month of feb only and when i tried to use it, its not working. So i called back again and again the same thing happened. Then i called back once again and in that an engineer visited my place, he checked replacing the telephone instruments and finally he said that the fault is not from your side he meant from the customer side. but the fault is from the backend only. He left that day asking to lodge another complaint. So i called again and recieved the request number 18308002 saying that facility will be activated maximum by 5th april 2009. But after that also the facility is not activated. I recieved a call from Mr. Saurabh saying Sorry Sunil JI, this facility cannot be activated on your number as there is some fault at the exchange side, so i asked Mr. Saurabh to please disconnect my telephone as well as DSL connection and take the things from my side. On this Mr. Saurabh asked some of his seniors and told me that now he is putting his best on this and will try to resolve the issue, but please dont go for cancellation.

My airtel customer id number is 14575724

I request the concerned person to please get this service activated on my number or else simply disconnect my number. I have no regrets with anyone.
Please call me on [protected]

airtel fixed land line and broadband — AIRTEL POSTPAID BILL NOT RECEIVED BY COURIER

My fixed landline number is [protected]. I have not received the bill; but reminders to pay or constant . i am also registered to pay by credit care through my account .But on logging the site it comes with the message pass word is wrong. i request airtel to send sms to my reliance number [protected] and/or Air tel cell number [protected]

Airtel Broadband — deactivate my account

Myself vineet pandey i want deactivate my airtel connection immediately. my User ID is mp2266540_dsl and Account No. is 14753749 and cancellation No. is 25371431. So please deactivate my airtel connection immediately.

AirTel — No action our new telephone & broadband connection

To,
Customer care airtel,

Your representative visited us and offered airtel corporate connection with
broadband facility.
We placed order and completed the paper formalties on dated 30.04.09.
The number[protected] to 61 has been alloted but installation activities
has not yet started inspite of repeated follow ups.

No concern person is responding in a concrete way.
We would like to know whether airtel is interested in providing the
connection or not and if yes within what time frame.

Regards,
Manoj Kumar
Oriental Structural Engineers Pvt. Ltd.
39 Milestone, NH-8, Delhi-Jaipur Highway,
Opp.- Sona Steering Co.,
Gurgaon -122001
Ph:[protected]

Airtel Telephones — No response from customer care

Sir,

We have shifted office to other area and made a request to Airtel to shift the telephone line to that area. (Our old telephone Nos.[protected] With Broad band internet connection and[protected] without broad band internet connection). Airtel has been shifted to our new address with a mistake of flat nos. instead of Flat No.4D one line shifted Flat No.4E, and one line instead of 4E they have shifted to 4D. We have informed to Airtel Customer Care. But there is no response. Since both the flat is our's we have not taken up the matter further. It happened on 30 April 09

Secondly Airtel has been changed our old no.[protected] to[protected] and[protected] to[protected]. In both lines Airtel has not been updated the Customer details as on 20.05.2009. Everyday we are wasting time with airtel customer care but there is no response still. we have not seen this kind of worst service anywhere else. We applied for top up broad band internet connection for the new no provided by airtel that also still pending for that also every day we are calling to airtel no remedies from Airtel side. kindly suggest us for the solution.

icf — telephone not working

my land line not working past three days. net working properly. please rectify the same as early as possible

to cut my net service

airtel-broad band — My phone dead since 3and half months

I am using airtel broadband since one and half year. My plan is Rs699
I got phone bill for the month of April-May Rs 4916/-
My phone is not working since May 4th.
By settlement with them I paid 2700 on 26/06/2009.
Even my phone is not working.
I went 3 times to nearest branch noida-Sec18.
I raise so many complaints regarding this. My complaint no in which all this information available is 21467460.
I raised one more complaint online with airtel my account with complaint no23157284.
It is showing status closed. but my problem not yet solved.

After all this finance department calling me daily to pay money 1400 for the months June and July
They are saying that because of my payment only they disconnected my phone.

Only I understood is that their finance department working fine. They don't bother about their service and customer problem.
I don't understand how I can pay money with out their service.

Airtel Broadband — Bill charged twice and customer service useless

When trying to make the payment for my broadband bill on 25 September 2009, I got a ‘Transaction cannot be completed’ message after entering the amount and card details. So I went ahead and made the payment again. On 27 September I got an automated call from Bharti stating that my number is being forwarded to some 3rd party agency for recovery of my payment. That is when I checked my bank account and found that not only the payment is made, but I have been charged twice for Rs. 1433.
I called the customer service to request a refund on 27 September. I was told by Sujay that if I can give the transaction ID he can get the amount refunded. So I called my bank immediately (with Sujay on line) and got the two IDs along with a confirmation that amount of Rs. 1433 has been paid twice to Bharti. After this Sujay told me that only one payment is showing and it takes 48 hours for payments to reflect. When I questioned him that how come one payment is showing and the other one made within a couple of minutes is not, he kept of saying it takes 48 hours without giving me any logical reason. He told me call after 48 hours to book my complaint. I told him that since I am traveling this week I will not be able to make another call later and asked him to book a complain and get my amount refunded once it shows up. He denied doing that saying that amount is not showing up so he cannot take my complain. I even told to take the complain and if the amount is refunded by my bank they can simply close the complain after 48 hours. When I asked for his supervisor he put me on hold and came back after 3-4 minutes saying that he spoke to them and he still cannot take my complain. I told him again about the fact that I am traveling, he said he will get his manager online. The person who came online also started harping on the same thing saying policy does not allow him to attend to my issue right now and the same thing about 48 hours window. When questioned, even he did not give me a proper answer for why is one payment showing and one is not when my bank said that they have paid Bharti twice. Then he started telling me that the amount will be adjusted next month and I should wait for that. I did not accept that and asked him for a solution. He said there is no solution and I will have to call after 48 hours. In spite of me telling him many times that I will be traveling he did not bother and kept on saying the same thing. Then I requested him that if he cannot lodge my complain that day he could do it next day since I have already placed a call. He denied that too and said he will not do that and I should call after 48 hours.
I also asked him about how come the letters in my e-mail address have been swapped, when it was correct earlier. He did not give me a reason and just asked for my right e-mail. I told him that I never requested for an ID change and had got the first few bills in my e-mail and suddenly they stopped. Again he did not answer my question and asked me for my e-mail. I got very frustrated and hung up.

And about your website, I have been trying to book a complain there, but it always give error once I enter all the details and click Submit (We are unable to process your request. Please try later. Sorry for the inconvenience).

So basically, you leave no choice for your customer to reach the higher ups if there is a problem. When I call, the representatives are so customer unfriendly, and when I use the website, it never accept my complain. What is a consumer supposed to do?

Broadband Connection — 121 customer care

Sir,
i am using airtel landline no[protected],i request new broadband connection for my business use , request date 05-10-09 compliant no: 7394974 respondant told before 48hrs you will get connection but till this time nobody responce for my connection everyday two or three times i call 121 customer care number everybody told your request open coming days executive call for your mobile number,Customer care officer told not known correct timeings. i need very urgent for broadband connection pls do the needfull .

airtel.haryana/land line telephone — telephone out of order

sir,my name is sudhir shingla R/O shingla house near hotel shingla palace G.T.Road panipat 132103-haryana.cell # [protected]. I have a air tel land line phone number[protected].Account #10259731. this number is out of order since last 20 days. I made complaint vide complaint #[protected]dt[protected] and also 25390508 dt[protected]. I have also made complaints on local office also. but no body is taking care to get the phone in working order. I appeal through this forum to please help me.yhanking you

AirTel — 121 complaint number is not working

Hi

I have a airtel broadband connection ([protected]) and a fixed line phone. When I dial 121 from the airtel phone and the press any digit (as per the instructions) for different query nothing is selected and I am not able to register any complain.

Regards
Sandeep Mehrotra

Mob. No.: [protected]

AirTel — Broadband & Telephone

Dear Sir,

I have logged a complaint in Airtel regarding my internet and telephone is not working since date 10/4/2010, The telephone no is [protected] i have taken multiple follow up but my problem is same. I suffering from last one week there is no serious action taken by the airtel and closed the ticket with out any confirmation given to me.

Sir/ Madam your intervention is required on the same. Pls help me on the issue because i m facing alots of problem.

My detail is given below

Sunil Kumar Vishwakarma
Mobile No. [protected]

Airtel — CUSTOMER CARE (BOTH 121 AND 198) NOT WORKING

Me ([protected]) n my bro's no([protected]) have AIRTEL PREPAID.In both the cust care AGENT is not working since 30-35 days plz help me out soon

Airtel useless service

Airtel — Not clearing my broadband bills

Hi Sir,

I am Rohit Bhanot and i am living in Noida. From past 3-4 months i am seriously frustrated by Airtel people. I had a broadband internet connection with me from April to june and in the mid of June i requested the Airtel customer care to terminate my connection from 31st June and at that they said it will be terminated.

After 31st June i left that the place i was living in and moved to some other place. My request for terminating my connection was not processed from their end and they keep on generating the bills even after the customer agent promised me that your will not be processed and i was not even aware of this thing.

After 1 month they start calling me that your bill is pending and you have to pay it, i explained them entire situation and finally the lady named Naina from Airtel agreed and told me that pay Rs 1100 and your connection will be closed, i paid this amount even though i did not used my internet connection.

Now again after 2 months they have started calling me that your bill is pending and you need to clear it, this time again i explained the entire situation to them and the lady calling Pooja (her number is [protected]) this time told me that you did not returned the modem back to us. I told her that at the time i took the connection the airtel person told me that these are not refundable so they wont be taken back but she didn't understood me and still kept on forcing me to return it.

Finally i returned the modem on next day on Nov 14, 2010 and Pooja from airtel promised me that you will get your money back for refunding the modem within 2 days but its now its 5 days since then and there is no response from them. I called them today and she was not available so one of her colleagues told me that again i have to clear my bills and then only i will be paid my refundable money back.

So sir please help me out. I am really very tired of false promises made by Airtel to me every time i contact them, they just fool me around and the never contact back.

So please please help !!!!!

Airtel Number for the connection :[protected]

Thanks in advance.

Rohit Bhanot
My Mobile number :[protected]
Email Id : saikapian.[protected]@gmail.com

AirTel — broadband/telephone not working

I AM INTO THE BUISNESS OF AUTOMOBILS (TATA AUTHORISED SERVICE CENTRE) AND ALL OF MY BUISNESS NEEDS IS GOOD INTERNET CONNECTION THATS WHY I CHOOSED AIRTEL AND GOT THIER CORPORATE PLAN FOR RS.15000.00 APPROX PER MONTH,BUT THE KIND OF SERVICE THEY OFFER IS NOT AT ALL WORTH WHAT THEY ARE CHARGING,IN A WEEK ON AN AVERAGE MY INTERNET AND PHONE LINES ARE NOT WORKING FOR 3 TO 4 DAYS,EVERY TIME I LODGE A COMPLAINT NEXT DAY THEIR EXECUTIVE COMES AND REPAIRS THE FAULT AND IT WORKS FOR ANOTHER 2-3 DAYS AND THEN THE SAME OLD STORY..

AirTel — my no. is not worked

i am submited in two times in my document and last time submited in airtel outlate in indore orbit mall is date on 8/12/2010. so way did u my number is not worked . i am submited in my id licence, address proof is my bank pass book.sorry last compaint is not mantion my number deactivated number is [protected] ajit dixit

AIR BROADBAND — NOT FUNCTIONING

COMPLIANT NO:40919080 ACCOUNTNO:15986541
FOR THE PAST ONE WEEK OUR BROABAND NOT FUNCTIONING INSPITE OF NUMEROUS COMPLIANTS TO AIRTEL CUSTOMER SERVICE-
THREE YEARS BACK AIRTEL WAS ONE OF THE BEST SERVICE PROVIDER BUT NOW
IT IS JUST OPPOSITE
WE ARE WASTING TIME AND MONEY ON CALLING THEM BUT THEY NEVER CARE ABOUT CUSTOMERS-

WE ARE NOW FORCED TO SURRENDER OUR LINE. AIRTEL WILL LOSE CUSTOMERS LIKE THIS IF THEIR ATTITUDE IS LIKE THIS-

CHENNAI

Airtel — Customer care is not working(Both 121 &198)

Customer care is not working(Both 121&198). unable to contact customer care executive.
Before connecting, call gets disconnected since 2 weeks

Sir,
my connection of internet is[protected] and i want to disconnect it, as it is of no use to me now . i had forwarded my request a no. of times to customer care but in vain, kindly disconnect my connection as soon as possible .

yours Sincerely
Himani Gupta.
[protected]
E-1, Sanjay Nagar, Sec-23.
ghaziabad.

To,
The Customer Care,
Airtel
Ghaziabad.

Sir,
i want you to disconnect my connection of broadband at the earliest, as i had alredy posted a complaint.kindly do the needful.

Himani Gupta
[protected].

Dear Sir/Ma'am,
this is to bring to your kind notice that there has been a problem in my broadband bill since March. My bill charged should be 1200 approx. but it was mentioned rs 1800 approx. i have complained twice at customer care but no corrective action has been taken yet and i am getting calls regularly for payment of the bill.
It is my humble request to please do the necessary retification of my bill and as earlt as possible.
thank u
mohammad imran
ph.no: [protected]

Respected Sir,
I Dr. B S Das requesting you, please attention to my few words... My airtel mobile No is : [protected].
Suddenly some amount cut from my prepaid account, I call to aitel customer care center (121 & 198 ), but they are not responding with me, even not attending my call.
So, Please help me immediately and return my cuts amount as soon as possible.

with regard
Dr. B S Das
Secunderabad

CBI/SC-II, New Delhi have CUG connection with Airtel.The bill of mobile having number [protected] for the period March'2011 for Rs 4155 /- was paid by cheque no. 168437 dated 11.04.2011, instead of that outgoing call of this number has been discontinued. Pl reactivate the same.

Sir,
my connection of internet [protected] and i want to disconnect it, as it is of no use to me now . i had forwarded my request a no. of times to customer care but in vain, kindly disconnect my connection as soon as possible .

yours Sincerely
shadab ahmad
[protected]
bb agrawal, plot no. 7, community avenu smriti nagar, street no. 9, bhilai

about broadband
dear sir,
it is my humble requst to u that please disconnect my airtel landline no. [protected].from 21.04.2011 i am trying to convence the airtel customercare that please disconnect my airtel no and give me requst no but they are not doing their job.I want to say only that if my airtel landline will not disconnect till 3.05.2011 then i will not pay any bill of broadband, this is not a joke please understand it and reply me as soon as possible and give me requst no.

shadab ahmad
bb agrawal, plot no 7, community avenue smriti nagar, street no 9, bhilai
[protected]

Respected Sir,
I have one airtel GSM CCB [protected]. CCB not working last 10 days. i contact to cusomercare no of times. till today our ccb problem is not solved. please solve our problem.

thanking u

krishnahari
bhimavaram-534201
krishnahari.[protected]@gmail.com
[protected], [protected]

AIRTEL Broadband reactivation — reactivation of BB service taking over a month

I had requested to reactivate my Airtel Broadband service on Airtel fixedline number [protected].
Its been over a month and have not received any service yet, I had to call the customer support over 20-30 times, they came to collect the documents twice i get SMS that says its been worked on but have not got service since 22nd of april since i placed the request.

every new support person i speak to gives me a new date and new time but nothing worked till date. This is the most frustrating thing about airtel that they are not in sync when it come to working on a trouble ticket..i have been given over 6 tickets already and nothing worked.

I have tried calling cust support, nodal officer, escalation team, sent number of emails...no fix yet.

i guess i will wait till whenever they come to fix and then say that i don't need their stupid service.

prax.
[protected]

Dear Sir,

I am a corporate Lawyer from Delhi. I have been using airtel broad band connection without voice phone vide number 4220396, account number 10914712. I booked a complaint on 03/06/2011 vide complaint number 47150544 dated 03/06/2011.

One call came from switch people and confirmed that there is no problem from their end and it seems that connection is disconnected because of other reasons not known to us. We checked payments are uptdate.

Thank again we talked on complaint number and today we received a call saying that since our Plan 2999 is discontinued by Airtel and unless I change to new plan 1799, my connection will not get activated. For which I have to provide 2 ID Proof. I did not believe that lady and talked to her supervisor, Kuldeep Nayyar. He apolozised and informed that he will transfer call to right department but failed to connect. I kept on waiting but yeiled no result.

I have spoken again at 6.30 PM at your complaint centre to Mr Manoj . He promised that it will be done upto 08/06/2011. It is again upsetting that are we in Delhi or in village to seek resolving problem in 6 days.

Mr Zaved was contacted again but yielded no result.


We are now not calling any body. We are disturbed and fed up with Airtel approach in handling complaings.

Pls do the needful and see that our connection is restored ASAP.


Best Regards

N.K.Chopra
[protected]
C-73, Preet Vihar,
Delhi-110092

Dear Sir
I am Anil Aggarwal residing at Rana Pratap Bagh. This complaint is regarding the non functioning of our internet, IP TV since Friday...I have been booking complaints regularly from Friday but there was no response from your side...

My fixed line no. is 47095969. The engineer Gaurav Sharma has been promising me to repair the problems but has not turned up yet. The complaint number is 47158982

Kindly see to it as i need the internet very urgently for the online counseling of my son.

Regards

Anil Aggarwal
[protected]
B4A / 24 Rana Pratap Bagh
Delhi-110007

my connection of internet is[protected] and i want to disconnect it 4 may 2011. but company send me bill 2june2011.i am not understand.my diposite amount all ready.. their.

Dear Sir,
I have Applied two internet Broadband connection two month ago date[protected], and today date[protected], but no response now i am applying in consumer court, Would be nice to give you the answer before


Thanks & regard
Sunil kumar
+91 [protected]
E- mail sss.[protected]@yahoo.com

Dear Sir,
Recently, I have got my Centrex Number that is-5181, Group 150, Medical Centrex which is not working at all. I have registered complain about this also but till date, I have not received any actions about my problem from your side.I have paid Rs.250 on 6th May on the time of connection which is not adjusted in the bill and then also I am facing problems So, I request you to please look into the matter and solve it as soon as its possible.

From:
Rajesh Patwa,
H/o-Sanjay Dewangan,
Near Kurmi Bhawan,
Subhash Nagar,
Durg (C.G.)
Mob.-[protected], [protected], [protected], [protected]

From
Shree Saras Spices & Food (P) Ltd.
A/03/04, 4th floor, Casela Tower
Opp: Iscon Tampale
S.G. Highway Cross Road
Ph:[protected]/[protected]

To
Customer care
Airtel broadband
Ahmedabad

Sir,

My telephone number is[protected].For past2 Days My Airtel Landline phone is not working .

I would like to REACTIVATE my Airtel telephone landline.I will settle the dues.

Please send me details.

Yours sincerely
Shree Saras Spices & Food (p) Ltd
Taru
[protected]
[protected]

Dear sir

MY PRI no [protected] not working last 3 days service request no 47760320 panding .

I have spoken 2&3 times at your complaint centre to miss vadhana. He promised that it will be done upto 18/06/2011. It is again upsetting that are we in Delhi or in village to seek resolving problem in last 3 days.




Pls do the needful and see that our PRI is start ASAP.

MY TELEPONE NO-[protected] NOT WORKING FROM 17/06/2011 KINDLY REPAIR IT-GULSHAN BUDHIRAJA 2-B-20 SADHNA VAISHALI GHAZIABAD U P

my teliphone no[protected] is not working last one week.Pls do the needful ASAP.
Regards
Rajendra chaurasia
[protected]
j.p.nagar adhartal
jabalpur

Dear Sir,
I am Manoj Kumar, My Airtel Broadband Account No. 16478014 And
Fixed Line No. 0120 _ 4103481,

My Airtel Broadband is flowing dead SLOW FROM The Last THREE Days
Please Sir UPLOAD the speed As soon as possible.
THANK YOU

24/06/2011

Dear Sir,
My broadband Account 16478014 is flowing dead slow from LAST THREE DAYS
please repair this Problam.
THANK YOU !
24/06/2011

Sir,
my connection of internet [protected] and i want to disconnect it, as it is of no use to me now . i had forwarded my request a no. of times to customer care but in vain, kindly disconnect my connection as soon as possible .

yours Sincerely
Aditya Pratap Singh
Mob- [protected]

I AM RAJESH KIMAR RESIDING AT 851 RANI BAGH DELHI 110034, THIS COMPLAINT REGARDING FIXED LAND LINE NOT WORKING LAST TWO MONTH, I COMPLAINT TO YOUR NO. [protected] BUT STILL ITS NOT IN WORKING. PLS. DO IT SOON . THANKS ---RAJESH KUMAR. PH. NO. [protected] AND OTHER NO . FOR CONTACT --- [protected]

dear sir mera airtel no.[protected] hai jo ki 23 june 2011 sai kharaab chal raha hai jiska request no. 48014932 hai jo ki aaj tak sahi nahi hua hai aaj 3 july ho gai hai local area ki airtel ke adhikari fone nahi le rahe hai bahut jada dikkat hai kahi koi sunvai nahi ho rahi hai mera cell no hai [protected] hamse baat kare aur hamari pareshani door kare rafiq beg

RS, MY LAND LINE[protected]. 2 JULY TAKEN CONNECTION BROADBAND AND PAY NEW MODEM CHARGE .BUT THEY GIVEN OLD MODEM AND DAILY DISCONNECT . I COMPLAIN SEVER TIME BUT NO RESPONSE. ANY RESPONSIBLE PERSON IN AIR TEL SO PLEASE CONNECT ME . OTHER WISE I WILL STOP YOU NET FACILITY . I HOPE YOU TAKEN ACTION AS SOON

DR.MANOJ BHARTI
[protected], [protected]
198 RAVINDRA NAGAR ADHARTAL JABALPUR (M.P)
DIRECTORY
DELIGHTMARRIAGE.COM

Sir,
my connection of internet is[protected] and i want to disconnect it, as it is of no use to me now . i had forwarded my request a no. of times to customer care but in vain, kindly disconnect my connection as soon as possible .

yours Sincerely
santosh mishra
[protected]

sir
i m gyan chand parakh resident at kamtee line rajnandgaon my connection no. is [protected] and my a/c id. is 244049 and i want to disconnect my broadband service bt landline connection will b continue as per my old plan
kindly disconnect it and inform us early

regards

gyan chand parakh
[protected]
shreyansh traders
kamtee line
rajnandgaon C.G.

Sir,
my connection of internet and given account no. is16352251 and i want to disconnect it, as it is of no use to me now . i had forwarded my request a no. of times to customer care but in vain, kindly disconnect my connection as soon as possible .kindly inform me about my all due payment details.

g-2 P no.243 satyam apartment
gulmohar
bhopal
mob no. [protected]

my airtel broadband was not working since past 1 month so i will not pay my bill

my connection of land line is[protected] two month back dis connect i am in out of stainon pls dis connect this no.

Dear Sir
I am charles from chennai. This complaint is regarding the non functioning of our internet, since Friday...I have been booking complaints regularly through the phone from Friday but there was no response from your side...

My phone no[protected]
Kindly see to it as i need the internet very urgently
Regards

charles
[protected]
20/2 velayudam colony
saligramam
chennai 93

Respected Sir/Madam
I have 599 plan of broadband my speed is 256 which upgraded in 512 but my broad speed test show 118 to 145.I am complying many time but there is no response from your side.

Raj Mani Srivastava
[protected]

[protected]

To
Customer care
Airtel broadband

as i have already registered a complain on 5 july regarding disconnection of my land line [protected]. yet same situation as on .what to do .who will solve my problem. kindly suggest who will pay the dues till date.


santosh mishra
[protected]

[protected]
on the name of kirti mishra
since connection we request to you collection of the bill at our home but after some time you did't collection our bill at home so penalty of every month collective too much.
we have requested to you that you have reduced all panelty reducing in our bill.
thanking you
please send our bill at
[protected]@gmail.com

sir
i want to disconnect my network because of some condition.My airtel landline no. is[protected].so please disconnect the net as soon as possible. my connection is from my name dinkar gurjar.my airtel account no. is 16548730.


dinkar gurjar
[protected]

Sir
I applied for a new airtel connection on 19th July2011 vide CEF No. 2807318.I was assured tha new connection will be installed within 2 days.As a result I got my MTNL connection (Tel No.[protected] )disconnected. Till date 8 days have past and no positive response is obtained from your customer service.My cash machine is not working and my business is being affected. I hope you will take some prompt action.
Thanks
Hemant Talwar
GH 14/1193
Paschim Vihar
Delhi
[protected]

dear sir,
I would like to say that we r regular customer of airtel and have taken airtel broadband (account no.[protected].Only for one month it works constantly without any hinderance.but after completion of one month, we have faced trouble in surfing, as net is coming, going.smetimes phone is not working, smetimes net n phone both r not working, we have logged so many complaints at ur customer care centre.during the month of april, we had complained that our net is not working, what they did is instead of sending any sevice engg to us they have send us msg on our mobile that ur problem has been resolved.Secondly, ur complaint system is so worst it spoils so much time of customer n money too as it is not toll free.U should ve an system thru which the call should be directly deviated to customer care executive so that customer will not lose much money from his pocket.from march till 13th july our boadband n landline was not working properly n refrences to our complaint are44083024 dtd 13th march, 45181110 dtd 30th april 2011, 45929342 dtd 3rd may, 46321686 dtd 13th may, 47587114 dtd 14th june, 47731086 dtd 17 th june, 48714296 dtd 11 th july, 48849954 dtd 13th july.After 13 th july our problem has been resolved completely.Now i want waiver for this as we couldnt acess internet properly as it was coming, going, smetimes it didnt came for a single moment n ur company has charged full from us .secondly, i want compensation from u as i ve lost so much mobile bill on ur lengthy telephone calls as so many times ur executive kept our calls on hold n smetimes they transfered them to next officals.So i request ur authorities to kindly see into the matter n compensate us for that.

thanking you
Mrs.Sonia Jaiswal

dear sir,
this is informed u to my landline telephone is not working. it is not going to outgoing and incoming fecility. is dead so want to check the line.

and broadband is working.but landline telephone not working.




this is satish thapak
E-101/4, SHIWAJI NAGAR BHOPAL

LANDLINE OF HOME — BILL NOT SENT BY AIRTEL TO MY BANK

The Supervisor
My name is Abner Abraham and my landline no. is 43658752. I have given standing instructions to my bank to pay my airtel landline bills from my credit card. The bill date is 28/07/11 and for the past many months I had not been having any problems. I received a call from your end that the bill is not paid of 28/07/11. I inquired from the bank and they said that the bill was not sent to them. Further I inquired from 198 and the customer care representative said that an upgradation was going on and so the bill was not sent. Further he said that airtel has charged me Rs. 75 penalty for not paying the bill. When the bill was not sent from your end to my bank then how will the bill be paid? There is a fault from your end not my.

Therefore, I, request you to waive off the surcharge amount and in future see to it that the bill is sent.

Kindly look into this matter as soon as possible for I will not want my telephone to be disconnected. My mobile number is [protected].
Thanking you
Yours faithfully

A.S.Abraham

Sir,
my connection of internet is [protected] and we are facing network problem lot of times..Please check and clear the problem as soon as possible.
yours Sincerely
swathi.
[protected]
bommanahalli,
bangalore.

from last ten days i am waiting for the installation of modem, your tags are wrong i was having very positive attitude about this telecom company and but i have no words for the customer care service in chandigarh they are careless and i have spent lot of time for the engineers, if any courtsey is left for the customers like me kindly give my 500 rupees back and i dont want to install the connection kindly disconnect it, my cef no is 577792
pawan kumar
#3022/1 sector 46c
chandigarh
[protected]

i have complain in airtel customer care my broaddband connection still yet not working so my broadband landline number is[protected] and i have change my address so i agree to give you documents which reqire by you so you please collect from me and as early as possible solve my problem

yours faithfuuly
Ashish Mehta
[protected]

dear sir

my connection no. is[protected]. plze disconnect my internet service. i already told to custamar care.
kindly disconnect service as soon as possible.

[protected]

neelesh tiwari
e-5/52 polioce line neheru nagar bhopal

res sir
i am going to banglore for job, so please disconnect my broadband connection &phone .
my acccount no16114728&phone no[protected]
abhinav sharma
gwalior

res sir,
1iam going to BANGLORE due to service so please disconnect my telephone no[protected]& broadband connection .my account no 16114728
thank

abhinav sharma
s/o shri sanjay sharma

l

Gaurav Tomer
[protected]
95 dair farm house
sarita vihar
110044
I want to change my internet plan i want that my plan should be 649 Rs but speed is 512 kbps and it is unlimited download can u give me this kind of plan otherwise i disconnect my connection

SIR, MY NAME IS VIJAY JAWALE MY POSTPAID NO. IS [protected] I WANT TO CHANGE MY BILLING EMMAIL ID MY OLD ID IS WRONG SO UPDATE MY NEW ID IS WWW.[protected]@GMAIL.COM

res sir,
iam going to banglore due to job. so please disconnect my broadbad &landline connection as early aspossiable. i recive bill no[protected] on7/ 8/11 rs727.77& isubmitt bill with in3 day.my account no16114728& no[protected]
thanks


abhinav sharma

Airtel Broadband — Re-activation

Hello,

I cancelled my Airtel Broadband connection on 15 Oct, 2010 after clearing all my dues, but they keep on calling that last month bill is due. The problem is that I never placed a request to reactivate the connection but they keep on charging me by keeping the line activated without my consent.

Please let me know what I can do, also kindly let me know which all other information you need to help me out.

Regards,
Saurav

sir my broadband has low speed please solve the problem as soon...

my connectionspeed is to slow to solve this problem soon.

Sir,
Plz.disconnect my brodband connection[protected].




Akash Gupta
4/778 vikas nagar
lucknow (U.P.)
[protected]
[protected]

BS RAVI KUAMR
AIRTEL Customer Care (198) USING BAD WORDS AT 8:00 TO 8:15 9/08/2001 ON THIS ([protected])

Sir,

My telephone number is[protected].For past 3 days My Airtel Landline not working Please send me details.

Yours sincerely

Chintan Shah

I was using your landline telphone No. [protected].i had stopped using this phone from the month July and also paid your last bill amount vide receipt no. [protected]. The same was informed to your local office at Indore and also at No. 198/121. I regret to note that you are still sending bills for the period i stopped using the above Phone. I once again request you to kindly do the needful at your end for the cancellation of Ph No. [protected] immediately

To
Customer care
Airtel broadband
Ahmedabad

Sir,

My telephone number is[protected].from 9th August 2011 My Airtel broadband and telephone is not working Please Check it.

Yours sincerely

Chintan Shah
Ahmedabad

res sir, i depoisitted your bill Rs 726 on date 8/9/11 so disconnect my land line &broad band connection as early as possiable, i am going to banglore for service. i send amessage on date 7/9/11 for disconnect the broadband&landline connection but no comment from yours
so i say again to you for disconnect the connection .it is last for you



a
a/c no16114728
phone no[protected]
[protected]@rediffmail.com abhinav sharma
s/o sanjay sharma
saat bhai ki ghoth
behind madho ganj police station
lashkar, gwalior, mp
mobile no [protected]

mera telephone no.[protected] and account no.1660003 hai jiska bill mujhe aaj tak prapt nahi hua hai

atah: bill atishigrah bhejane ki kirpa kare.

mera email address :- [protected]@rediffmail.com hai.


from,

mohammad salim
239, chouhan plaza
G.E.Road, Supela,
bhilai-490023

Airtel Broadband Connection — Shifting broad nadm connection from 1st floor to basement

we have already written so many time to you. But there is no response.

Below are the reference no of our complain.

Ref No. 1987836 dated 05/08/2011
Ref No.1530458 dated 30/07/2011
Ref No.1356762 dated 27/07/2011
Ref No. Qrc4900353 dated 23/07/2011

After continuously follow up no response has come.

Need your intervene on below matter.

Airtel account number 10177798.

Need to from 1st floor to Basement

u have not sent me my offer reebok sunglasses

My phone No.[protected], ka insument khrab ho gaya hai. plz ise jaldi change kare. Add.- Raju Saxena, G-3, Pankaj Plaza, A Block, L.S.C. Surajmal Vihar, East Delhi-92

My insument kharab hai plz ise jaldi se ise change kare.
Raju SAXENA,
H.O., G-3, A Block L.S.C. Surajmal Vihar, East Delhi-92, Tel. Fex:[protected], contact No.-[protected], [protected]
E-mail- [protected]@msn.com
Website- www.propertyknot.com

my plan is migrated but speed is not chang acording to plan.

my internet plan migret but speed is not chang acording to plan.i did complent no.of times, i wnat to disconect my brad band conection.

sir,

i have an connection in the name of parul mittal ph no [protected] .. kindly disconnect my connection ..
i regd my complaint so many times in your coustmer care dept . in june - july & 11th of august its request num 2155630 ... so kindly disconnect my conection early as posible ..
parul mittal
24 gditl north ex tower
netaji subhash place
delhi ..
[protected].

res sir
please disconnect my broad band and landline number[protected] because my son abhinav sharma was studying in banglore .i have also 4 times complained to you but my broad band and landline not disconnect till now my old complaint no is 2352200.



account no 16114728.
ph. no.[protected] abhinav sharma
sosanjay sharma
saath bhai ki ghoth
behind madhoganj police
station, lasshkar, gwalior
[protected]

Dear sir,
i request the connection for broadband in last january. i don't have a connection.
The shwroom officer can't response for me.Please give the connection or refund my money(500 Rs)

Thanking you,
warm Ragards,
Murugesan

MuhammadRizwan
[protected]
876, ajad vihar blak h (khoda), ghaziabad
(UP) 201001
my connection of phone no. [protected] is not working what is the proplem i just want's to now.
i can't call anyone and recieve

Sir,

Due to non use of phone no.[protected]A/c. No.[protected] please disconnect with immediate effect and raised your bill if any pending for this a/c. no.

Thanking you.

Yours faithfully,
United Vanaspati Ltd.
SCO 367-368, Sector 35B,
Chandigarh
Phone No.[protected]

DEAR SIR,
IAM TARUN RESIDING VIDISHA
PLZ DISCONNECT MY CONNECTION 408163(O7592)

Dear sir,
I am Shiv Tiwari at Bhopal. i have been using airtel broad band connection without voice phone. my account number is 15708204. i booked a complain on 03/09/11. complain number is 3430906. their is a problem for billing kindly resolve my problem as soon it is urgently.

Regards

Shiv Tiwari
[protected]
750-A, new ashoka garden
Bhopal-462023