Airtel Complaints & Reviews

Dear sir,

I purchase set top box from HiLine, M-5 Connaught Place on 12-11-08 receip No.3302 for installation toll free no.[protected] and [protected] these nos. does't exist, and land line 41517228, 41517229 no body pick the phone, STB ID - [protected] View Card No.[protected]. pls. give me correct telephone no. for installation of DTH,
Vinod Kumar Verma
RZF-117/37 St, No.40
Sadh Nagar-II, Palam Colony, N Delhi-45
Mob. [protected], [protected]
Email: [protected]@nic.in

Please see the chain of complainest noting had happen yet now.

FYI,



Please do the needful ASAP. I tried all my way and this could be my last step.



Thanks,

Santosh






[protected][protected][protected][protected]

From: Kapse, Santosh (CAGE & STOCK RECORD)
Sent: Monday, November 24, 2008 11:30 AM
To: '[protected]@airtel.in'
Subject: FW: Urgent



Please find the attached screen shot here, which will give you clear idea about my transaction. Why don’t you give option to buy online if your system is not in place?



Please do it ASAP otherwise, I am going to launch your complaints in Consumer Forum. Till now, nobody addressed to my question.









Thanks,

Santosh


[protected][protected][protected][protected]

From: Kapse, Santosh (CAGE & STOCK RECORD)
Sent: Friday, November 21, 2008 2:55 PM
To: '[protected]@airtel.in'
Subject: FW: Urgent
Importance: High



Please let me know the details.



Thanks,

Santosh








[protected][protected][protected][protected]

From: Kapse, Santosh (CAGE & STOCK RECORD)
Sent: Friday, November 21, 2008 2:55 PM
To: '[protected]@airtel.in'
Subject: FW: Urgent
Importance: High





Please let me know the details.



Thanks,

Santosh






[protected][protected][protected][protected]

From: Kapse, Santosh (CAGE & STOCK RECORD)
Sent: Friday, November 21, 2008 2:55 PM
To: '[protected]@airtel.in'
Subject: FW: Urgent
Importance: High



Please let me know the details.



Thanks,

Santosh








[protected][protected][protected][protected]

From: Kapse, Santosh (CAGE & STOCK RECORD)
Sent: Friday, November 21, 2008 2:20 PM
To: '[protected]@airtel.in'
Subject: FW: Urgent
Importance: High



Please let me know the details.



Thanks,

Santosh






[protected][protected][protected][protected]

From: Kapse, Santosh (CAGE & STOCK RECORD)
Sent: Friday, November 21, 2008 12:35 PM
To: '[protected]@airtel.in'
Cc: '[protected]@gmail.com'
Subject: Urgent
Importance: High





I make a payment to Bharati Telemedia through Credit Card (To purchase AirtTel DTH from site) and amount was deducted from my account. However, before returning to AirtelSite a error occurred.

Please do the needful.



Find the attached screen shot for reference.



Thanks

Santosh

([protected])








Santosh

I'm from delhi . I have purchased airtel STB on 29th dec 2008 and scheduled installation .They told me that your installation will be on 31 dec. by 11:00 AM surely, but nobody came here to me . And when i raised my complained then they told me that it will be carried out by evening of same day 31st dec, but this time also they made me fool. And now they are saying that it will be done on 2 jan 2009 but i niether believe nor intrested now and want my money refund bcoz from thier initial service i can imagine how it will go in future, it will go to worst . & & And I would also like to suggest other people never go for Airtel DTH...
Plz respond me asap.


Contact No. [protected]

Firstly, I never thought i would post such negative comments about AIRTEL
Airtel DTH - Airtel's Direct trouble to home service

A week before i approached a delaer in coimbatore for a DTH service
I selected airtel over Reliance and suntv
not a didfficult decison anyways ..
but suprisingly airtel is no way better off
No installation till date, My delaer hasnt a clue, the sales manager only knows how to sell
the customer care is good at saying "i understand ur problem" We are sorry ...(10 times)
I am forwarding ur details to my seniors ...(which seniors)



The story so far
No installation, no message, no body cares

Firstly, I never thought i would post such negative comments about AIRTEL
DTH . A week after installation I start getting a msg on my tv screen ie 'This card ia not authrised..." thereafter i contact ur tollfree no but the problem remain the same . Everyone at ur centre told me that the problem will be sorted out within half an hour but the problem remain the same


The story so far, " the problem remain the same, no message, no body cares at ur centre

very poor service
very weak signal
poor quality
to much time taken for installation
no service for re-installation
no response on [protected]
providing money but no service
suffering from airtel poor service

airtel DTH do not buy it atherwise u may suffer
no responce from customer care no [protected]
buy airtel go for mental harrasment
no life at home
no one can hear u in airtel
my id is [protected]
i m suffering for re-installation

very very very bad service in your airtel dth service we are taken digital dish contion it is not working proparly at the time calling custmercare they are not give in properly respance pleace i hope that you will take the action imedeitlay

airtel DTH do not buy it atherwise u may suffer
no responce from customer care no [protected]
buy airtel go for mental harrasment
no life at home
no one can hear u in airtel
my id is [protected]
i m suffering for re-installation 30DEC2008


AJ KA GUNDA RAJ AIRTEL DTH

LET US FIGHT WITH AIRTEL TOGETHER
CONTECT ME

NO ONE CAN HEAR U IN AIRTEL DTH

THE MYSTERY CONTINUES..
FROM 30DEC2008

Airtel DTH - Airtel's Direct trouble to home service..
I would also like to suggest other people never go for Airtel DTH...
100 me se 99 paresan yeh ha AirtelDTH mahaan
i m suffaring from 30Dec2008
Tollfree no is not responding
tolled no [protected] is responding @ Rs 50 per call
Ihave spent already roundabout Rs5000 on tolled no
After this labour i have got order no2154327 & 523871 etc.
I spend on STB Rs 2000
Re-locacatin fee Rs 600
tolled no call Rs 1500
local eng. Rs 1500
After this there is no re-location of AirtelDTH
Tv aaj bhe band hai
Mental harrasment is still on

dish t.v dth — physically and mentally harrasment

Dear concern

This is to inform you that i am a subscriber of your company and enjoying your DTH service .
I had made a payment of 2210 rupees and 370 on 13th feb 2009 to get my services activate but yet ur services have not been activated i have visited ur franchises office at M.M Malvia road Amritsar today i had been informed by them today thar site is not working properely for last 4 days so its not poosible to recharge ur connection

when i asked them that what happened that why the site is not working properly at that very moment he used abusive language with me that why are u putting this question go and ask from customer care for ur problems we are not responsible for that we are here to just collect recharge money and that guy ask me to tke my refund from them and when i tried to remind thier duty they tried to get physically with me.

kindly resolve this issue at your end and take strict action against them. The details are mentioned below.

subscriber name : vijay bagga
reciept no& date : 484 & 486 (13/02/2009)
mobile number : [protected]
Dealer name : vision care centre m.m.malviya road Amritsar


Thanks& Regards
Vijay bagga

Hey this is rhea..

I had bought an Airtel DTH service on the 2nd of jan 2009 just a day after my b'day, my services got disconected on 21st sumthing, when contacted customer care came to know i had been charged for some extra cabling for rs 300, god knows how coz i wasnt aware of it.However i was ready to pay as my relatives had arrived at my place and it was say 9.15pm at night and wanted my tv to start.I tried customer care from 9.30 till 11.30pm and evn spoke to few seniors and employee's wud like to name a few(Pratik, Bikash poojari, etc) but all they told me is that it would get activated and that they understand my problem but nothing happened.The only method was to get an voucher at close to midnight just to get my service activated..huh?? dumb?? on my several reqsts, they did nothing..But then i talked to one of the employees named Roshan Rajagopal(if m correct) and he really helped me, also helped me get the recharge done via my credit card and my Tv started just minutes later..THANKS ROSHAN, REALLY APPRECIATE HIM, HE DID SOMETHING WHICH NO ONE CUD DO, AND WAS SO COOL, CALM AND PLEASANT OVER THE PHONE...Wish would be more guys like him

My ID is: [protected]. Complaint No. 732524 lodged on 27/5/2009

Since afternoon of 26th May, our Dish TV shows no signal and not working. Please rectify the same on an urgent basis.

Thanks
Meena
Cell: [protected]

they are cheating the public. I too am a victim. STAY AWAY AND CLEAR OF AIRTEL AND TELL EVERYBODY

I am getting no responce from [protected], [protected] and also from [protected] as givenin your customer relationship form 26/06/2009 morning. This problem occurs on regular basis.

AIRTEL DIGITAL TV — Not working since installation - 2 months

We got it installed in June09 & since than every now & then the screen goes blank with a message "the inserted card is not a BHarti TV viewing card" Pl contact customer care.

We have contacted the person Mr/ Moin Khan who installed it at our end, he got it refreshed over phone but no improvement. Than we contacted customer care, they also got it refreshed & as told by them they also adjusted come settings but problem still persists.

Now I have made again a complaint with a customer care (# 905478) .we are waiting for something to happen now at least.

I want this problem to be sorted out immediately as it is very annoying to see the message again & again on screen.

I purchased Airtel dth on 31st August.But it is not installed yet. We called the costomer care several times but their response was not satisfactory.The attitude of the members of the customer care service in kollam is very poor.

AIRTEL DIGITAL TV — Set top box is dead and not replaced by last tow weeks

My customer ID is [protected], I am really astonish regarding the unprofessional service from Airtel Digital TV, my set top box was dead on 4th October and I raised a complaint in customer care on 5th of October and my complaint no. is 1173173, till today no one has turned up to my house to check what has happened exactly and while calling and calling again and again I am getting non sense answers from customer care that set top box are not in stock, when you all are starting such business firstly you have to take care of customer service and complaints or otherwise stop this business refund customer money so that customer could go to some other excellent and branded (TATA sky, Dish TV etc..) service provider and enjoy whatever he has spend, you all are not suppose to spend our hardened money in advertisement to make false business you can pay lot of money to film stars for your advertisement and you don’t have device to keep in stock , I am really pissed off due to such ill-mannered service and dirty management.

Aaizaz ([protected]@rediffmail.com)

AIRTEL DIGITAL TV — Set Top Box is dead and no service provided by Airtel for last two weeks

I purchased Airtel Digital TV in June 2009. For last two weeks set top box is dead and i raised a complain in customer care they told me that they will send their technician with in 24 hours to rectify. Even after two weeks and making several call to the customer care no one has turned up to my house to rectify the problem as on today.

I have already posted my comments twice yesterday my service request no 1198953 for changing my package from north mega to south mega . I clearly mentioned my package. But it was recharged wrongly. for Rs.3033/- the dealer bagged rs 3400/- from my pocket. from last two days [protected] is out of order i mean no response. By dropping important Telugu channels like TV9, MAA, ZEE Telugu and Bhakti TV my family members loosing the happiness of Diwali festival. It was already 8 days over since I made my complaint. I hope immediate change of package from north mega to South mega

Is there any use of the posting of complaint? No toll free service is responding. My service request number 1198953 is not attended still. I am wasting money on internet inclusive of money already wasted on Digital TV. Airtel is a big lie of the century.

complaint against id no. [protected]

THE MANAGER
AIRTEL DIGITAL TV

SUB- COMPLAINT AIRTEL DIGITAL TV ( I D NO [protected] )


maine 17 OCTOBER ko apka airtel digitel tv setupbox purchase kiya tha
jo ki abhi tak theek tarah se work nahi kar raha hai. Apke local
office lucknow se SUJEET SRIVASTAVA JI([protected]) ne usko
installation kiya.
Bad mein mere 1750kerecharge coupen ko janbooj ker apne kisi
relative ke account mei credit kara liya jisme apke local office
lucknow mein in nos. pe [protected] aur [protected] pe regularly call
kiya gaya lekin yeh log phone recieve nahi karte. aap in nos. pe try
karke dekh sakte hain.
ISILIYE MAINE AAPKA AIRTEL DIGITAL SETUP BOX CLOSED KARANE KA VICHAR
KAR LIYA HAIN AUR UPBHOKTA FORUM MEIN CASE KAR DIYA HAIN JISKI NOTICE
2-4 DIN MEIN AAPKO MIL JAYEGI.






REGARDS
BACHCHAN TIWARI
[protected], [protected]

YOU ARE ABSOLUTELY RIGHT SATYANARYANA, BY THE WAY AM A AIRTEL DTH CUSTOMER AND I SUGGEST YOU ALL PEOPLE TO NOT TAKE AIRTEL DTH TV BCOZ IT SUCKS!!!CHANNELS GET FREZZED UP ALL THE TIME AND WHEN YOU COMPLAIN AGAINST IT NO SERVICE IS PROVIDED FOR 15 DAYS AND YET NO ONE HAS COME TO SERVICE OUR PROBLEM...WHEN YOU TAKE ANY TOP UP THOSE CHANNELS TOO GET FREZZED FOR FEW SECONDS AND THEN WORKS AND THEN AGAIN FREZZES...PLZ MAKE A NOTE THOUGH TATA IS COSTLY PLZ GO FOR TATA SKY BUT NEVER GO FOR AIRTEL HOW MUCH EVER CHEAP IT IS..I TOOK IT BECAUSE IT WAS CHEAP AND AM TERRIBLY UNSATISFIED WITH THIS SERVICE AND UPSET THAT I CHOOSED MONEY OVER SERVICE..PLZ PEOPLE WE CAN MAKE A DIFFERENCE..DONT TAKE AIRTEL DTH AND MAKE THEM UNDERSTAND THE IMPORTANCE OF PROVIDING GOOD SERVICE TO THE CUSTOMER.

Dear All,

This is a warning for all new airtel DTH customer that henceforth do not even think of Airtel DTH, dont ever suggest any one to buy airtel DTH as after sale service is pathetic, i would say eevn BSNL is far ahead in case of service comaparison. I got the first airtel DTH in Jammu. Recently i got transferred to chandigarh. befor coming to chandigarh i deposited Rs300 in their account and got slot for de installation, but no one visited my address and finally after regular follow up with the customer care i did de installation myself. Then while i was coming back to chandigarh i asked them to install my services next day. But a new era of manatal harassment started with the customer care. I specifically gave then then new address but they did not turned up. After 4 days of regular follow up i got call from backend team and he gave me the ZSM name and number. I called him up and even after following yup with him engineer came next day in evening.

After around 6 days my set top stopped working and i complaint to them in morning and they said by same day evening it will be resolved. As usal no body turned up and i again made call to them in evening. The reply that i got was shocking they said " You were not there when there engineer visited home" . I asked which addres did you visited, they said Jammu. i said boss if i have installed your services at chandigarh what is the fun visiting jammu address. After this i had word with senior Pramod who convinved me that engineer will visit address in evening . At around 4 pm i received call from there backend team and he asked me what is the update. I asked you should be knowing and then he said your jammu address is locked. listening to this i got angry and i asked him to give his ZSM number so that i can talk to him. But to my amaze he abused me and hung up the phone.

Now yesterday evening i have gone to dainik bhaskar and complaintd there. New will get pyublish today.

As a information i am posting this post. Please BE AWARE FROM AIRTEL DTH. THE MOST PATHETIC SERVICE PROVIDER OF THE NATION.


Shameem

How to get these AIRTEL people to court...let me know a way to drag all these fellows to such a mental situation as we have faced...there customer care numbers doesn't exit and if so no one never answers...all this is flaw and why the hell on earth that the government is not taking any steps to ban this service...Is the whole system corrupt???

If educated people like us are facing such a helpless condition then what about the others..There should be some solution for this...please let me know if we can together do something.

Regards
Dr.Akbar Pathan
[protected]

Sir,
The pogo channel programe like chota bhim is in English language, If it is possible to convert in hindi language, then do the same.

Thanking you.

I have put an request to install my Airtel digital set. As per the request it was scheduled on 05/12/2009 (Saturday) at 5.00 pm. The engineer called me on 05/12/2009 at 1200 hrs and asked me the complete residential address. After providing the residential from that time my headache started the way AIRTEL IS PROVIDING THE SERVICES. ITS PATHETIC. I WILL MENTION THE PATHETIC AND HEADACE POINTS.

1. I tried to call the service engineer for installation but it was swtich off.

2. Next day morning i.e 06/12/2009 (Sunday) I called the customer care and I was informed that he raised SR#1578957 "Engineer Related" and with this SR the installation will be done by 17:30 evening. (I DON'T KNOW WHY I BELIEVE ON AIRTEL CUSTOMER CARE)

3. Evening around 7.00 pm one call came from the service engineer that they cannot come today (Sunday) and will be done tomorrow only. After a kind request around 9.00 pm once again service engineer called for the home address. I was excited but shattered in another 1 hour. I got an sms from 247 that SR#1578957 has been resolved. SURPRISED. As of now I have not seen the face of engineer also.

4. I again called the customer care with the new SR#1582277 and after a conversation of 30 min, Mr. Senthil used all these word (sure, definately) that tomorrow (Monday) engineer will close the complain at 9.00 am morning and I can enjoy watching dth by 9.30 am. He gave me such great assurance that I forgot my words i.e I repeadetly asked him that "I HAVE WASTED THE ENTIRE 1 DAY IN WAIT OF SERVICE ENGINEER WHICH COST ME MORE AND AGAIN TOMORROW IF HAPPENES THEN WHAT?"
ANS FROM SENTHIL - SIR, TOMORROW DEFINATELY AND SURELY BY 9.00 AM MORNING THE ENGINEER WILL REACH YOUR HOME AND INSTALL THE SET. IF NOT THEN IN THE NEXT SERVICE REQUEST AIRTEL WILL BEAR ALL THE COST OF MY LOSS.

5. Morning except my neighbours and sun I didn' find anyone related to Airtel. I got one more SMS that my SR has been closed and resolved if Satified sms SAT to 5030 or UNSAT. I sms as UNSAT today (07/12/2009 at 2.30 pm) because as of now it has not done.

6. Called the customer care and spoke to Imran and asked him all the details about my SR. He told me that as per the system it has been updated as by 17.30 on Monday it will get resolved. I told him that this is all rubish and I wanted yesterday's recording to go to court. And above all he expected me to talk to him politely. When I started shouting he disconnected the call. Other than he told me that I need to wait till 17.30 and if not then again call.

Final Interpretation from my side :

1. AIRTEL DTH CUSTOMER SERVICE IS VERY VERY WORST
2. AIRTEL SR DOES NOT HAVE ANY VALUE
3. ALWAYS GIVES WRONG COMMITMENT. (3 time in this case)
4. ALWAYS LOOKS FOR EXCUSES TO SATISFY CUSTOMERS
5. IF YOU CALL IN MORNING THEY SCHEDULE FOR EVENING TIME AND VICE VERSA AND NO MATTERS HOW TIME YOU CALL.
6. CCE'S BEHAVIOUR IS VERY BAD TO THE CUSTOMER AND ALWAYS EXPECT TO DISCONNECT THE CALL. (yesterday i heard that "say him tomorrow the problem will be resolved and I will disconnect the call now)
7. IN SUCH PROBLEMS WHOM TO CONTACT NO INFORMATION.
8. SUPERVISIOR DAY ONE WORD TO THE CUSTOMER AND WRITE SOMETHING ELSE IN SR. WHEN ASKED TO COPY IN MY MAIL THEY WILL DENY.
9. AIRTEL IS CHEATING TO THE CUSTOMERS.

I hope this is enough for you to know the reasons of Headache. If you need any proof look at your system and also listen to voice recordings. Today also I am waiting when it will get resolved after loosing 2 days BECAUSE THERE IS NO OTHER WAY.

I, MR.C T RAVI, PRASADAM, KARUVACHERY, PAYYANUR PO, KANNUR DIST.
MOBILE NO.[protected], STB ID.[protected]

SUB.: CUSTOMER ID ALLOTMENT

PLEASE INFORM MY CUSTOMER ID NUMBER AT AN EARLY DATE

If any porson want to buy a Airtel DTH STB.Please contect to my mail [protected]@yahoo.com
I bought this product on 2nd Oct-2009.Now I am Reselling Becase of Irtel Ek aise Beemari hai jo Insaniyat ke naam pe kalank hai
maine so many time call kake apni problem bataya Per Costmor care main baithe officer (donkey) kuch nahin karte

I have pruchase Airtel DTH before two months.

It's set top box not working form last one months.

And Airtel support not giving proper response.

Such a bad service providing by Airtel.

Please no one Buy Airtel DTH really bad service.

Regards,
Sandeep Singh
[protected]

sir ihave paid for airtell DTH TV ON 16 JAN 2010 THROUGH INT NET BANKING AMOUNT ALLSO DECRESE FORM MY ACCT, YOU SENDING E MAIL ACTIVATION SR NO [protected].

ID NO [protected] . IAM ALLSO CONTACT MY NEARST DEALER AT VISAKHAPATNAM, DWARIKANAGAR, HE SAY TILL NO INFIRMATION ABOUT YOUR DTH INSTALATION YOU CONTACT WITH CUSTMERCARE. KINDLE WHY DEALY FOR INSTALATION PLEASE INFORM ME SIR THANKING YOU


YOURS FATHFULLY .
CONTACT NO [protected]

My customer ID is new client, I am really astonish regarding the unprofessional service from Airtel Digital TV, my set top box not res and while calling and calling again and again I am getting non sense answers from customer care that set top box are not in stock, when you all are starting such business firstly you have to take care of customer service and complaints or otherwise stop this business refund customer money so that customer could go to some other excellent and branded service provider and enjoy whatever he has spend, you all are not suppose to spend our hardened money in advertisement to make false business you can pay lot of money to film stars for your advertisement and you don’t have device to keep in stock, I am really pissed off due to such ill-mannered service and dirty management.

Dear Sir,
I have airtel digital tv Customer ID-[protected]. On 27th of August i purchase this and fixed in the 2nd floor after that the extaintion of my billding to 3rd floor i fixed it to 3rd floor but no signal has been found. I call to customer care for this no signal they say that changing to 3rd floor we would to pay Rs.200/- for this. I live in houserant, again if i change my house then i will also another charge for this.I am wasting money on Digital TV. Airtel is a big lie of the century.

My ID is: [protected]. Complaint No. 1920429. Since 08/02/2010, our Dish TV shows no signal and not working & error code B001. Please rectify the same on an urgent basis.

Thanks
SACHIN
[protected]

13/02/10

My ID is: [protected]. Complaint No. 1920429. Since 08/02/2010, our airtel Dish TV all chanels shows no signal and not working & error code B001. Please rectify the same on an urgent basis (5th time) and also change my address.but no reply. my new address is

H.NO- B-4149
REFINERY TOWN SHIP
PANIPAT REFINERY(IOCL)
PANIPAT-132140
HARYANA

Thanks
SACHIN
[protected]

I AM NOT RECEIVING ANY SIGNEL FROM AIRTEL DIGITEL SERVICE I LODGED A COMPALINT ON 13/2/10 AND GIVEN A COMPLAITNT NO.1945054 AND A TIME OF 5.43 PM BUT TILL THAT TIME PROBLEM WAS NOT SOLVED, I AGAIN CONTECTED THEM AND I WAS GIVEN A TIME OF 11 AM NEXT DAY I.E. 14/2/19 BUT TILL 2PM PROBLEM WAS AS IT IS, CONTACTED THE CUSTOMER CARE AGAIN AND GOT THE NEW COMPLAINT NO. 195228 AND ASKED TO CONTACT THE LOACAL REPAIRING CENTER AT THE GIVEN PHONE NO. I ALSO CONTECTED THE SAID MAN AND GOT A REPLY THAT A MAN WILL CONTACT YOU SOON BUT STILL AT 4. PM ON 14/2/10 NO BODY CONTACTED AND NOR THE PROBLEM IS SOLVED

Hi DTH,

This is Nageswara Rao.P, I am new customer for Airtel DTH, my customer id is: [protected]. Here I am providing my comments and very bad experience with AIRTEL DTH.

I was planned to book/recharge the new connection through the online but I was not able to do it because of my area pin code was not available in your system. Then I called customer care and I paid the amount of 1850/- through my HDFC credit card on 5th FEB 2010 and asked them to install the system on 6th FEB 2010 between 11 am to 1 pm. After I called customer care on 6th FEB morning he said he will be sending the guys by 1 pm, but nobody came and installed. After so many calls finally they came by evening 5 pm and set up the box and said I will be able to see the channels with in 1 hr but not able to see any channels due to they have installed wrong card in the setup box.
After so many calls they came and changed the card on 8th FEB evening. Again one more problem that, I have requested for “South economy” plan with 4 months free subscription but they have installed basic package “South super value” plan with 5 months free subscription and added the amount 1750/- in system even I paid 1850/-.

Again after so many calls they changed my plan from the “South super value” to “South economy” but NOT changed the amount from 1750/- to 1850/- on 11th FEB.
After 1 week that means on 19th FEB, Friday they have been disconnected it due to my account balance went on negative balance (Since amount has been NOT changed from 1750 to 1850); due to this I am not able to see any channels from 19th morning onwards. I put a complaint on 19th Morning and they informed it will be resolved within 24 hr but still NOT yet resolved. Also I asked that what needs to be done if I want to see the channels immediately and one of your manager said that if you recharge the 150/- amount that is went on negative balance I am able to see otherwise NO.

I can pay that 150/- rupees that is not the matter here, here the thing is that how you are providing the service.

That means even if you people did the mistake, I am the one suffering for that. For example if I would have availed that 4 months free subscription and it is exceed that 4 months free subscription then disconnected means it will be reasonable but at the early days itself they have disconnected it.

Already 4 days are completed but nobody responded still. But I am calling every day to the customer and they are taking again and again complaints and saying it will be resolved within 24 hr but nobody responding for this.

My comments:
I am really fedup and irritated with the service provided by AIRTEL. I never seen this type of worst service in my life.
The main reason that I go for this is my friends are suggested me to take this TV and also said that you people are providing a very good service but I did not see any thing good on this. Instead of this AIRTEL DTH I would have taken some other DTH or normal dish connection.


Warm Regards

Nageswar
Atos Origin India Pvt Ltd | Chennai- 603002 | Tel: +[protected] | Mobile: [protected]

very poor service
very weak signal
poor quality
to much time taken for installation

no response on [protected]

suffering from airtel poor service

c.id-[protected]

bhopal m.p.
customor is [protected]

my airtel dth is showing b001 error code from past few days, but its gets worst from yesterday, my dth is showing no signal from yesterday continuosly till now, today on 10:30pm, 12 march, im complaning here. even cc ont have any answer of this problem, there also many problems i have faced coz of digital tv, but what to do now do i have to buya new dish ?????

AIRTEL, DIGITAL TV — 58893211

Dear Sir/Madam,
>>
>> After your call (Customer Id [protected] )and sms on my mobile your person
>> (Shri Sanjay Patil ,Mobile no-[protected]) was visited in my house on
>> 22/4/10 and also promised me he will bring his superior for inspection.
>> It is regret to inform you that not Shri Patil came nor his superior and
>> also Digital TV Airtel installation also not done so far. Kindly look
>> into the matter ask to Shri Patil why he doing false promises with
>> customer. If possible pl install the same or refund the my payment to me
>> at the earliest.
>>
>>
>> B.B.Gawali
>> M-[protected]

My ID is: [protected]. Complaint No. 2749510.our airtel Dish TV all chanels shows no signal and not working & error code B001. Please rectify the same on an urgent basis

Yesterday, I tried to buy multiple DTH connections from the Airtel.in website. While the form submitted, the payment could not go through. I received an email saying my application had been received and I would get a call back. I got a call back promptly in 30 mins, they took all my info and said they would send someone to collect the money as online payment was not working and deliver the multiple activation kits. This all happened promptly on time - no issues at all. I paid Rs. 3380 /- as cash for two connections of Rs. 1690 /- each with 3 months of mega pack included. The phone person offered me a discount and wanted Rs. 3200/ -, I have a receipt for that with the packs.

After you buy a pack, you are supposed to call the central toll free number and register the packs for installation, I did that. There was no issue and I was told installation will be done at 3 p.m today, I was given a customer ID of [protected]. I took a half day off work and came, as complained by many, no one turned up at 3 p.m. When I called the toll free number, I was shocked - they said no installation has been scheduled. The agent again too all my info - then said installation would not be possible as the pack I was mentioning was not of the correct amount - it was of Rs. 1750 each and it should be of 1890 each. I tried explaining that I bought what was mentioned on the website - it still shows Rs. 1690 on the site- pic attached. The agents could not understand this, for about 5 times they just left me holding the phone for 20 - 25 mins each and then disconnected it. Then I spoke to the Supervisor who promised resolution in 30 mins - 2 hours later no response. I searched to find some on the net and found this page - http://www.airtel.in/wps/wcm/connect/dth/Bharti%20DTH/Airtel%20Live/iTV%20(Inter...⇄

where I thought some nodal officer would check into this mess - instead, you land up with stupid agents again - they just kept me on hold and eventually dropped the phone 2 times. There is NO WAY of contacting any airtel personnel, they have shielded themselves from customers. If the company believes that outsourced dumb agents can run their services, I don't want to deal with them.

Now, I am so fedup I want a refund, I'll go buy Tata Sky and I'll make sure that at least 100 contacts do not ever buy Airtel DTH.

dear sir plz call me
my airtel dth is not working

dear sir mere custmor ke paas aapka airtel dth hai jis main use kuch chanal dekhne main dikat ho rahi hai maine call center call kiya par main satis fide nahi hu so plz call me [protected] my custmor id [protected]
my custmoer name- ARUN MANI MANCHARLAWAR

i face lots of problems to view the dish channels
our complaint no.3143037 on dated 25 june 10
but till date no positive response from your side

HORRIBLE EXPERIENCE...

DO NOT GO WITH THE FAKE PROMISES IN ALL ADV, CUST SERVICE, THEY ARE THEIR TO TELL ALL LIES AND FLEESE YOU...

i live in bangladesh. i buy 3 pic airtel setup box.but i am do nit reachage it.please give me solution.any bangladeshi mobile phone company sent masage reachage it? my contract nouber is e-mail. [protected]@ymail.com mobile no is [protected] bangladesh.ok

I purchased one digital TV recorder . And some days later it stopped working i was very disappointed . I complained on it but no action was taken .And airtel digital TV's dealer at Amritsar ASHA ENTERPRISES is not taking our call . I am very very very disappointed by your services . They are not taking our call also

AIRTEL people are least bothered about their customers. I have bought LG V and got a free HD DTH connection with it. I have been calling them dail and the fool me b giving anoher appointment. NEVER GO FOR AIRTEL DTH.

My ID no.[protected], compliant no. 3401463 & 3427530

My setup box not working and I am complian on26.07.10 to your customer care, but customer care told you speak to shopman. I called on continue three days to shopwala and they told we compliant to airtel dth dealer from Ulhasnagar. Before three days they come to mu home and check the setup box, they are told this box repair.
They are removed the setup box on 31.07.10 and they are told me this box return and install on 03.08.10. But till date setup box are not return and not responsible. Please rectify the same on an urgent basis.

Thanks
Ammayappan Ganapathy
[protected], [protected]

Airtel DTH is one of the worst service given to consumers. By having some irresponsible executives Air-tel is spoiling its name. After me paying the money i waited almost a 5 days and still i didn't receive any call from installation team. But the sales guy, MF Sahil Khan was so particular of my payment and believe it he called me around 34 times before i made the payment. But later when i tried reaching him, he picks up the call and tells me Sahil is out of office and his name changed to shankar. This is the kind of gimmic he gives. Next time guys take the connection let them install and then you pay them. Upfront if we give then we should be running behind these M[censored].

Spot on! Airtel DTH is the worst ever. Please stay away.

I bought Airtel Digital TV connection about 2 years back and had a good experience of smooth running till June 2010. In June, 10, my TV started showing 'no signal' sign and after chasing my complaints for about a week, the engineer came and said the Set Top Box is defective and it will be replaced when available in the stock. Finally, the SOB was replaced TV began working only for another 15 days. This time again for the last 10 days, my TV is showing the 'no signal'. I am waiting for the SOB to be available with the Airtel Digital TV stock, so that I may be able to watch TV. I am undergoing a horrifying experience after buying the Airtel Digital TV as I have a severe objection on the service part of your organization. Ranjeet Kumar, Ministry of Railways, Rail Bhawan, New Delhi Customer ID [protected].

THE MANAGER
AIRTEL DIGITAL TV

SUB- COMPLAINT AIRTEL DIGITAL TV Remot problem ( I D NO[protected]
R/sir,
my complaint no-3985388.
Please do the needful ASAP. I tried all my way and this could be my last step.

Txs&regs
ALOK SONI

I am a permanent customer of Airtel for quite some time now, I have using Airtel mobile, airtel broadband just because of its good services .
And hence I decided to switch my DTH services also from some other company to Airtel.

On friday I made a query on your webside for the buying a new Airtel DTH service, I received a call back also after sometime from some mumbai no.
Since I was very much convinced with the Airtel brand hence without any delay I purchased the Airtel DTH from your tele sales person via IVR.
I made the payment through my credit card . That tele sales person assured me that DTH will be installed within 24hours time .
After payment I didnt received any kind of SMS or mail for the confirmation.

Nobody has contacted me so far its already been more than 72 hours now which is more then your SLA with the customers.

This is really very disappointing to me and I would say has ruin the image of airtel in my eyes.

Unfortunately I lost the transaction ID as well what that sales person had given me, though I have learned one more lesson that I should not blindly have faith in big brand like airtel as well.

Now what I want is that please let me how can I get my money back since I m not getting proper customer satisfaction even before taking the services.

Even I called the airtel DTH call centers as well and they assured me for the call back, but all my efforts were gone in vein.

Hope to get revert for this mail otherwise I am going to loose a total faith in airtel with my 999 rs which I paid for Airtel DTH

Transaction detail: 082226 Axis bank 08th October 2010.
after 4 days i got the customer id as well [protected]

Hope to get a revert for this mail otherwise i will loose total faith in Airtel along with my money.


Ritesh Mathur

+91(0)[protected]

Airtel — waiting for DTH installation last 4 days

Dear Sir,



I am waiting since last 2 day for installation for DTH at my home, but after booking nobody gave any update. Today I also have spoken with your sales and service team, they gave me the customer id details but nobody gave me the correct time when they will be coming for installation.

Please help me regarding the same.



Details are given blow:

Payment id is: 17644

Customer ID: [protected]



Thanks

Manoj Ku.Gautam

Hello,

I purchased a airtel DTH connection online on Nov 5, 2010 by payning Rs 1590 by credit cards. Airtel executive assured me i will get the installation within 24 hours, Toady it will cross 5 * 24 Hours, no installation took place. Today i got the message from Airtel, they will install on Nov 13, 2010.

I don't need to describe the service provided by airtel. Wrost. I think i took a wrong decision to purchased Airtel DTH. I want to take my money back.

My ID is [protected].

Wrost experience.

I have purcahsed airteldth vide receipt No.28792/4.11.2010 from Devi International, Bangalore through Samsung product scheme. Airtel sent me as my ID No[protected] - 001 -002, sine I have purchased normal DTH and HD connection.On 5th Novemebr, 10 they have installed both the sets and activated normal set immediately, but my astonishment the HD which I bought could not be activated within 3 hours as promised my the Technitian. I repeatedly calling customer care to address the issue every time they promise me that it will be set right with 3 hours or so, But nothing has been done till date. The customer care No.[protected] which is useless, they make only false promises. The concerned authorities should address the issue immediately to keep up the Airtel reputation.

K Rathna Jaikumar

AirTel — DTH reinstallation

Customer ID : [protected]
This is the worst kind of service which i have ever received from a Digital provider, i booked my slot for reinstallation on 10th nov and the executive over a call had mentioned that an engineer will be at my place on 12th, but thanks to the wonderful customer service at 12150 every time they have a new story,
1) Call 1: They told me that the executive will install the box on 12th after noon, and i paid Rs300 for the installation charges.
2) Call 2: They told me that the executive will be there by 1 PM
3) Call 3: They said that the engineer will be at your place by 2 PM and i was given a number which was not working [protected]
4) Call 4: They told me that the installation will be done on 26th as the date mentioned is on 26th
5) Call 5: Within 2 hours an executive will come to your place and do the installation.

Just to get a dish installed i have to call so many times and i had to take a leave so that the connection is in place during the weekend, now nothing has happened.

Now i am so dissapointed that i am planning to change my connection.

Koteshwar M
Mobile:[protected]

Dear Sir,

I have booked a DTH (HD) connection in the name of Mr. Nikit Butani ([protected]) on 13.11.2010 from the M/S Vandana Communication Bhera Enclave, New Delhi. They have given a time for installation i.e. by 12 noon on 14.11.2010 positively. On 14.11.2010 at 12.30 PM I contacted customer care. They told me that no registration has been received by this office and assured that the same will be installed by evening. At 7.30 PM the DTH antenna was installed but the set - up Box without HD facility was brought at my residence. On enquiring Mr. Gurender Singh, confirmed that the booking is for DTH without HD facility. I was shocked to hear this as I had deposited RS. 1250.00 extra towards the DTH (HD) connection. The installation people told me that the booking will be rectified tomorrow and the same will be installed by 11.00 AM but till now nobody has turned up. On the very first day I am fed up with the Airtel. Kindly look in this matter so that Airtel may not lose other customer as they may face the same problem. My customer ID No. is [protected], my contact no. is [protected] & my E-mail ID is [protected]@gmail.com.

for us CN, star cricket, star sports, ESPN, neo cricket are not coming what we are going to do? COS NO [protected]

Dear Sir,

My Customer ID is [protected]. My connection is not working for last 2 days.I am getting B001 error code. I have registered my 1st complaint (Service request no[protected] on November 27, 2010, customer care executive (Sayantani) told that representative will come 28th November by 3.30 P.M. and he'll solve the problem. But nobody has come. After that I call the customer care again and they have told me that my complaint is closed now and kindly register a new complaint. I got a confirmation SMS also that my problems has been solved. I got a contact no also ([protected] - Global Solution). But the mobile was switch off. Again I have register a new complaint (Service request no[protected] today and they have told the engineer will come tomorrow by 5 P.M.

I asked them if nobody will come to my place by tomorrow November 29, 2010 again then what should I do. But they have no answer.

Everyday Rs. 15 deducted from my balance. Who will pay the money? It is really shame full. I am really fed up and irritated with the service provided by AIRTEL. I never had seen this type of worst service in my life. If after sale service is that much poor then please close your service.

Arunabha Banerjee
No 121, Ground Floor, Flat No 2
2nd Cross, Maruti Layout, BTM 1st Stage,
Bangalore - 560029
Mobile No: [protected]
Email: [protected]@gmail.com

I bought Airtel DTH in October (2 set top boxes; 1 HD & other normal), I opted for South Maga packages for both as free offer for 2 months; it was connected on October 24, 2010.

I deposited Rs 2300 in the account & called[protected] and asked that after the 2 month free period got over, I wnat South Mega pack in the HD (with Tamil & Malayalam as add-on) & South Economy (with Tamil as add-on) in the other.

From the morning of Dec 16, I found that certain channels were not available (Error 4 message on screen). After 2 calls in the morning (getting thro takes at least 5- minutes), some Tamil channels were restored. In the afternoon I found NDTV Profit, CNBC, BBC, CNN & Adhitya were not available. I called the same # again. The 'executive' made me repeat everything & put me on hold for about 20 minutes; after that I disconnected. I called again & insisted on speaking to the supervisor. One Ashish came on line & I had to repeat the story all over again. Since I could not hold on the line, I gave him my (Airtel) cell # & asked him to call me. No reply so far.
I have been using Airtel mobile & Broad band for years & am disappointed with the quality of service on DTH.

C.K.Lakshminarayanan
a/c # [protected]

I had recharged dth for 3 months on getting sms that i will get 1 month free. but still not implemented

please take care of this.

shyam laddha

[protected]

I am Unikkat Rajesh kumar and I purchased a new Airtel DTH connection by contacting the Airtel customer care @[protected]Agent Name: Nadeem) on 04-03-11 and I made a payment of Rs 1590/- for the same thru my credit card. I was told that Engineer would call me for installation which has not happened till now. I call up Customer care everyday but after asking all details they put me on hold atleast for 10 mins and later say that they are tranfering the call to other dept. who ask the details again but no solution or any update is provided by the, I am fed up with these guys so I called up the nodal officer @ [protected], he is also putting on hold for sometime and hang up the call. The people of airtel c.care are not professional and they are third class when they speak to the customer. Please advice if there is any other way I can chase or solve this issue.

Transaction/Booking id: 13851719
Cell:[protected]

Airtel DTH — Relocation request pending for more than a week

Hi,

I am Anil and holding Airtel Dth ([protected]) connection since January 2010 in Chennai, now I got relocated to Banglore and I requested for relocation (request No: 5712605) on 04/03/11, and told them that I am vacating the house on 05/03/11, no one came to deinstall it. So I myself deinstalled as we are vacating the house and it may be lost, and went to Bangalore on the same day. I started following up for installation from 06/03/11, and today is 11/03/11, still now no engineer turned up and its really frustration to miss all World cup matches because of these guys negegence. And the most funny part is still I am charged for the connection though I am not using. If someone from Airtel is seeing this, please do the needful before tommorrow match between India and RSA, else I need to go for some other service provider.

Regards,
Anil Pradeep P

Dear TV Viewers,
if you want to see the TV please do not go for AIRTEL digital TV that is world worst service i ever seen even i agree with Sahmeem,
Better thought the Airtel digital tv setup box and use some other, it better not to loose money atlist in future. This is my own experience I have written so many complaints but they have deleted it.

Rakesh Ranga,

The actual concern is not listed on 11 March 2011, it is pending from 4 March 2011. Your representative deleted my request created new one on 11 March, for no good reason. Don't you guys think this is taking way too long. I asked for closing my Dth connection to one of your representatives and he replied someone will call me for closing the connection, that didnt happened either. Recent TRAI report shows Airtel tops the list when it comes to receiving customer complaints. I didn't beleive it until it happend to myself now. Now I totally lost my patient after missing half of world cup and really your service sucks.

For those who are wondering about TRAI report, below is the link for that. And now I recommend everyone who are planning for Dth connection dont go for Airtel.

http://www.ndtv.com/article/technology/bharti-airtel-receives-maximum-customer-c...⇄

Regards,
Anil Pradeep P

Airtel DTH — Paid service is OUT OF ORDER

My customer ID is [protected] and the services to this id has been not activted till date . After taking a series of follow-up started from 9 of March with the customer request no. 5805770 , 12 of march with request no. 5872093 , 13 of march with request no. 5897972 and 16 of march with request no. 6037502 still no action has been taken till date. It's really dissappointment with the exceutive's and their services who are not responding after registred so many complaint into airtel dish t.v. customer care by us . We received few calls from your exceutive who gave assurance that this problem will get resolved within a day as one of our team member will come down to your place to get it solved but one no came to look into it , Apart from this currently they are not receiving our calls and refused us to register our complain .

my airtel dish box is disply show error code 6.what is problem.for cont me mo, [protected]
(id no [protected])

Hi Everyone,

Finally the wait is over after I went for Tata Sky connection, and the engineer came and installed new Tata Sky dish and set up box, prompt on the commited time. I will never ever go for Airtel Dth in my life again and I will post this complaint(my panic) on as many blogs as I can.

Cheers,
Anil P.

AirTel — Installation issues not addressed by airtel

Hi,

Nilesh here,

My Details :

Name: Chandra Prakash.

Cust. ID : [protected]

From last 2 days I am facing problem on My ATDTV that the error message says “Installation error”
Error code : SM2
I called Customer care and they said that it would be resolved by next day 3 PM but still no one has come to resolve it, I called customer care 4-5 times some says it will automatically gets fixed on turning on the Set Top box for atleast 30 mins. but still not resolved.I need to pay 100Rs to engg.
Why should I pay 100Rs if this is a fault of ATDTV????

From yesterday I called CC 810 Times and every time they says “You will get a call from us in next 1 hour to resolve your complaint” but it never happens.

please add MUSIC INDIA, ZING, AND B4U MOVIES CHANNELS IN 160 RS PACK PLEASE PLEASE PLEASE PLEASE PLEASE...PLEASE

Please done by Airtel DTH...they are cheaters and install old, used, faulty boxes and then start asking you to pay money to repair the same box...how can a box go down within 3 days of installation...the most pathatic ever compnay to buy anything from...please buy TATA SKY...I used it for 4 years and amazed with their customer service...

DOnt ever buy anything from Airtel.

very poor service
very weak signal
poor quality
to much time taken for installation
no service for re-installation
no response on 12150
providing money but no service
suffering from airtel poor service

FROM
Rajesh, Chandigarh

DEAR SIR. i am lalam venkatrao.i got airtel normal dish tv with purchase of sony kdl 22 ex 420 tv.i have changed normal dish to airtel vedeo recorder by paying 2000 rupees extra to the ID NO [protected] alloted by airtel cutomer care.airtel customer care promissed me to send technician to install within 48 hours without any cost.technician came to my house and demand 750 rupees extra.i did not give .so he did not install.i complainted custmer care so many times throgh mobile no but not responce. please take action on dealer and install soon.other wise i will complaint consumer forum.
dealer name;mummareddi venkateswarlu
dealer mobile no:[protected]
product details:
CUSTOMER id no[protected]
tv serial no.;2421252
scratch card no:[protected]
tv model:KDL 22 EX420

FROM
LALAM VENKATRO
LINGAPURAM(post)
kotauratla(mandal)
visakhapatnam(dist)
pin:531085
mobile no:[protected]

Airtel DishTV — installation

Your distributor demand Rs. 350/- Installaiton Charge
My Customer I. D. is [protected]
My Mobile No. Is -[protected] We are poste in collectorate (D. M. Office Buxar) As a I. T. Manager

AirTel — DTH INSTALLATION

We had a problem with airtel DTH for the past 15 days.We tried calling the support people,but whenever we call them they raise a request and close the request even without solving the issue.AIRTEL service is WORST than any other service.Now we regret for taking Airtel DTH connection.I advice not to go for Airtel DTH connection if you want any.Other than this would be much better I hope.

I sympathize with you. I'm having a similar (much worse) experience with Airtel. My complaint regarding the faulty STB is now pending for 2 weeks. Refer to http://www.consumercomplaints.in/complaints/airtel-c557427.html for details.

Good luck if you choose to subscribe to any of Airtel's services/products. Mr Mittal is not interested in hearing consumer complaints.

I, p.s. sundaravaradan bought airtel dth with recorder as its packages are cheaper to me (I am already having TATA SKY and having very good quality pictures)and installation done on 6-3-2011. id. no.[protected], from day one I have problem viewing channels because of overlapping of clolours at regular intervels. I made many number of calls to customer call and their mechnic visited twice and replaced HDMI cable. but of no use. they could not find what the fault .Now I want the set top box be replaced as early as possible as i am unable to view any channels at a stretch as it is very glaring and overlapping. I am very much disappointed with the sercvice airtel dth providing and they are not having technicians who could locate the problems as they are all at sea when problem arises. I wish i will not recommend anyone going in for Airtel DTH for worst service

Rakesh, Thanks for your quick response.
I lost all my hopes and TRUST with Airtel DTH after daily following up with your 24X7 customer support. Even I spoke to your supervisors couple times but NO LUCK. If you want you can refer my customer record for all the details, how many days I am having this problem and how many times I called you guyz.
The most pathetic part is I used to get SMS messages saying "Your problem has been resolved & closing the issue". When I contacted customer support about these SMSs, they simply say SORRY about that and will raise a new request giving ETA as 6PM of the same day, and as I expected learnt from these many days of experiences, the same story will repeat. What a CRAP it is. Really!! Really!! sick of its service from the most respected AIRTEL.
The only reason these many days I bear with this was, I am very old and happy Airtel postpaid & Broad band user amazed with their quality of services.Other wise I should have been throw this DUMMY piece after seeing these kind of things.
It was very fortunate that I heard same kind of experiences from many of my friends/colleagues with AIRTEL DTH, who are moved to other proivders and enjoying even after loosing their MONEY with AIRTEL considering NO PAIN.
As a last try I am giving my details with a small ray of hope,
My Customer ID: [protected]
Contact No: +91-[protected]

in a hurry, forgot to mention about interesting episode with the backend team(thats how they call it)

it took for me 15 days to get to know about the actual issue(sattelite has been changed) after my daily job of calling airtel people. Some technician visited my home and told the dish has to be moved to a place where it can find the signal from the new sattelite and somebody will come and do that. Waited for a week for that SOMEBODY. Finally one more technician came and surprisingly told the same words. I told him about the same thing happend with other guy, this guy very honestly told if no body comes by tomorrow, some how he will only fix it. Thats it disappear and no response to my calls.

When I called to customer care and explained about this episode, same SORRY saga begins and a fresh complaint raised repeating same boring words. They told this time they are sending emails to the concern area managers escalating my complaint. What a service, hatsoff to AIRTEL !!!

Rakesh, the issue not resolved yet. I already gave my details in my previous posts. Once again I am providing the deatils,
My Customer ID: [protected]
Contact No: +91-[protected]

Please let me know if you need ay details and try to resolve the issue at the eraliest.

Hi Ali,
My name is Koteswara Rao and I have been using Airtel DTH for 8 months. My Customer ID is [protected]. I took Airtel Dth connection in Chennai. 4 weeks back I got transfer from Chennai to Hyderabad. So I called the Airtel DTH people on 17th April 2011 and asked them to come to home on 27th April 2011 for de-installation and re-installation of Airtel Digitel TV. The Request No is 7393515. They said OK. But no one came to my home on that day. I keep on called them.I waited two days, but no use. For this reason, I called the some local guys to remove my umbrella.
Again I called the Airtel DTH people and asked them for re-installation in hyderabad. At that time they were talking about the de-installation. I told them like no one came to my home and I requested them like atleast try to come to Hyderabad on time to install the Airtel DTH.
They said ok and took the new request id: 7607272. I came to Hyderabad on 4th May 2011 and called them. Still no one came to my Home for installation process. So many times I called the customer care people, but they didn’t respond. Some guys are lifted my phone and cut again without intimate. Even if I ask anyone to connect the senior management, they said ok and put me hold 15 to 20 mins. This was happened me twice in a couple of days.
Finally I called on 12th April 2011 asked for the reason, they simply disconnected my service.
Can you please help regarding my complaint.

Regards,
Koteswara Rao

Hi,
I am from Bangalore and I want to bring to your notice the problems I am facing from Airtel DTH since last few weeks.
I had opted for Airtel DTH service some 4 months back and everything went fine till 2 weeks back.
I opted for FOOD FOOD channel addition which required dish allignment by technician.
The technician came on 9th May and did some allignment and charged Rs 100 for the job although it was told to me that the service was free.
After the allignment happened, most of the regular channels stopped coming.
Either the channels were blacked out with no signal displayed or some pixaleted images were coming.
I made repeated calls to Airtel Customer support starting from 10th May to send a person again for rectifying this issue and add the necessary channel but no action has been taken till date even though the customer care assured me of quick rectification. Even I sent sms to Add FOOD as well as HELP to 54325 but nobody turned up to rectify the issue. I regularly get sms that we apologise for delay in attending service and blank calls from [protected] which I pick up and no one speaks.
On saturday 14th May, I called up customer care and repeated the problem for the umpteenth time.
He said the allignment has been physically done but technically not done.
He assured me that everything will be fine in 30 mins.
After 30 mins, all the channels stopped working with error code SM2 and B001.
Again when I contacted customer care, they said, an engineer will come to resolve this problem.
They gave me various timings first saturday 6 pm, then sunday 10 AM, then sunday 6 PM.
Till today no technician has even bothered to call up and find out about the problem and address.
My set is lying dead since last 3 days and no channel is available.
Now when I call up customer care, nobody picks up the call, they simply disconnect.
I have paid more than Rs10000 for the set top box and taken 1 year subscription and I am not being able to view any channel.
Customer care is not at all helping.
I request you take immediate action to attend the problems I am facing.
My mobile number is [protected].
Regards,
Dibyendu Ghosh

AIRTEL DIGITAL TV — Paid money 4 weeks back, no connection yet, PATHETIC Service after taking money

Airtel Customer ID [protected]
I made payment for HD with Recorder connection more than 4 weeks ago. After few days, an installation engineer came and said the connection might not be possible due to building orientation and he advised installation can be done only on the roof.
I was told by my apartment management that others in my building have connection and asked to talk to Airtel again, I gave a call to Airtel and told them about the situation they said they will send another installation engineer, that's my complaint/case number 1, I got a call from an engineer a few days later, he said he will be at my place at xyz time, he never turned up.
I gave a call to Airtel, told them the what happened, complaint 2 was raised, nothing happened for a few days.
I gave a call again, complaint 3, everytime you raise a complaint an SMS is sent, a few hours after this complaint was raised I received an SMS (as if congratulating) that the issue is resolved although nothing was done about that complaint.
Next day call Airtel again, tell them the story so far, complaint 4 was raised, again, after some time, comes SMS saying my complaint was resolved.
Next day call Airtel, tell them story so far, complaint 5 was raised, after sometime, SMS stating my issue was resolved.
Call Airtel, complaint 6, this time SMS stating the issue was resolved wasn't there, instead I got a call apparently from an engineer, he asks if I am having signal problem, I say, I don't yet have installation, he say's, "ic, my manager asked me to look into signal problem, I am sorry, bye bye", he gives his manager's number and hangs up. I try to call that number several times, no answer.
Call Airtel, complaint 7, unhappy with the representative, I request to connect my call to manager, manager promises to resolve the issue in 24hrs, as usually I get SMS that complaint was registered, manager calls up after a few hours and takes address. After couple of days I get SMS stating engineer will be at your place sometime May-27-2011. No one shows up.
May-28-2011, call Airtel, told story to the representative, he asks me to wait, after waiting for a minute call gets disconnected.
Call Airtel again, tell story to representative, I express my unhappiness, she says she will look into arranging for a engineer asap, asks me to wait, call gets disconnected.
Call Airtel again, tell story to representative, again, he wants to take time to look at my record, this time luckily the call doesn't get disconnected (yet), he asks, which connection do I want, that shows unfortunately he hasn't looked at my record (which should show I made payment more than 4 weeks ago for HD with Recorder connection), I tell him, bhayya, I already chose and paid for the connection, he talks something and then call gets disconnected.

From my colleagues, I heard reports of bad customer service with some other operators, but unfortunately one more operator makes into that horrible-providers list (meaning one less operator to choose from) PATHETIC.

They r theives of the 1st order, b****s have outsourced all activities, please be beware of them as they will take your for a ride post pucrhase. Once they take the money after they behave like conmen, literally disappear. Some fool sitting at a call center which is also outsourced will just keep on speaking one lie after the other. My strong recommendation not to buy airtel DTH, specially from this buch of theives called as Vriti Infocom in Noida

airtel dth wale hain.

My a/c no. is [protected] and from last two days my set top box is not working. Even power indicator is not working. Tried to contact costumer service[protected] but the call keeps getting hanged on, so called quits. Kindly do the needful immediately. Today I was finally able to contact costumer care at 1.00PM and they gave me a complaint number 8734660. I was assured of resolution by 6.30 PM of 05/06/2011. I even got an SMS with a "Happy code" and was asked to call [protected]. No resolution as expected, tried to contact [protected]..."No. not reachable". The supposed "24 X 7" costumer care
at [protected] also does not operate after 5.00 PM, as I was unable to talk to any human after listening to IVR music for long time. Does Airtel exist as a company or everybody has left it for the good? anyway thanks to many companies in market, I would have the opportunity to use services of other DTH operators now!...Isko laga dala ...ab hone do airtel ka zinga lala!"

Dear All,

I had purchased a new airtel HD DTH connection from on 29th May from Central bellendur, bangalore. I must tell you that the service is really pathetic. No one from airtel bothered to call me for installation in the last 10 days. There customer centre is a serious pain. called them 4 times in the last days which resulted in production of one complain number after the other.

Finally after lot of escalation, one representative from airtel gave me a call today (7th June) and assured that they would do the installation by 10:30am. i waited for there representative till 11:15am and also called them 14 times, but as usual no one bothered to pick up the call.

Guys, i recommend you not to purchase Airtel DTH connection. Be assured that your life will become messerable after that. Moreover you would be treated like a football and would be told to co-ordinate with all the departments possible.

Susanta

I am from Ghaziabad-201012, DTH ID [protected].
It is regretted to give negative comments to such a reputed Comp. Airtel (DTH).
My DTH System is not working for last 5 days, shows error code B001.
I am raising complaint daily to customer care. They tolled me, the request has been forwarded and service engineer will approach you for rectification of problem, but all in vain. pl. do the needful.
Tel [protected]

Dear, I have been using airtel dth for more than 2 years but the service provided by you so poor and of a low quality your consumer care contact numbers do not function or it seems they dont want to function the call centers are worst than your service. My stb is not functioning properly for more than 3months and i have been complaining repeatedly but no response. I dont no what you people are up to if you people do not have the source, ability and desire to function please return mty deposit money and subscription money i did not now airtel dth is the worst dth in India and i have to blame myself.

J.L. ABDUL MAJEED
[protected]

Hi all,
If we all need to do away with one service provider it has to be Airtel, I really dont understand how watching TV used to be such a pleant experience to what it is becoming now after taking AIRTEL DTH.
My account number is [protected] " for the benefit of AIRTEL customer care...and i want to tell you I hate you guys and the way you guys provide service is below standards anywhere in the world.

Airtel — Airtel Digital installation not done after purchase of 21 days.

Hi Sir/Ma`am,
I have purchased the Airtel digital TV on 28/05/2011 through my Citibank credit card. The airtel customer care executive promised to provide the connection with 24 hours but until today 18/06/2011 NO installation has been done. I have called about 20 times and everyday Customer do the fake promises every time. I have requested them to refund my amount if they can’t provide the connection.
I am really surprised to see this kinds of behavior form such big company. Airtel digital tv, literally cheating the people.
My Customer id [protected], Booking Id 28341 and payment transaction id: 15299198
Thanks and best regards
Prem
+91 [protected]

pls resove my probel my digital has closed last two days


hemrajsingh Vill, badollopur post nagina Distt. bijnor UP_W 246762
My ragi. No [protected]
ID is [protected]

Friends,

Belive me customer care people are tossing me since 5 days giving me stuppid answers and saying sorry> i think we cannot do anything in this regard except placing compalian or discussing inbetween>
some body damnage this DTH with sending e-mails to all the friends and asking them to send to others.
I am doing this in bangalore and look forward in your region some bodyinitiate.
let us teach lesson to all this mess creators.

AIRTEL DIGITAL TV SERVICE CENTRE — WARNING AND ABUSE

ADD --AIR GLOBAL (AIRTEL DIGITAL TV SERVICE CENTER )
C/O ASHOK RANA
SOU FUTA ROAD ,CHATTRPUR NEW DELHI 70

WARNING AND ABUSE BY MS SHRUTI BY,MOB NO [protected].
DATE 9-7-11, 3:4 PM

MY NAME PUSHPENDER KUMAR , CUSTMER ID [protected]

hi I AM PUSHPENDER KUMAR MY CONT NO [protected] C/ID [protected]
COMLAIN AGANST SERVICE CENTER
---MS SHRUTI MOB NO [protected]
C/O MR ASHOK RANA AND PRADEEP

ADD-- AIRGLOBAL (DIGITAL TV SERVICE CENTRE)
SOU FUTA ROAD CHATTRPUR, NEW DELHI
PIN 70

MY STB CHANGE AND I RECHARGE 350 RS, AND NOT PAY VISIT CHARGE COZ CALL CENTER PERSON TOLD ME NOT TO PAY . .DATE 8-7-11.
NEXT DAY 9-7-11 MS SHRUTI CALL ME WHY YOU NOT PAY VISIT CHARGE .COMPAIL ME TO GIVE, .WHEN I SAY I TALK TO CCE THEN SHE SAY I WILL DEDUCT MY SELF 100 RS FROM YOUR AC..AND NEXT TIME I NOT SEND ENGINEAR, , FOR SERVICE AND CALL CCE THEY COME AND DO SERVICE, , OR OTHER STB INSTALLATION ..

SHE WARNING AND ABUSE ME WHICH IS NOT ...

SO MY REQUEST TAKE ACTION OTHER WISE THIS TYPE OF GIRL HARMFUL BACTERIA FOR YOU (AIRTEL DIGITAL TV ). AND YOU LOSS CLINT ./...

MY EMAIL ID IS [protected]@gmail.com

Airtel DTH — AIRTEL DTH A HEADACHE

My Customer ID : [protected]

Very poor servise and Hedech Provided by Airtel DTH

On 11th July 2011 I have discontinue English News Topup from my account page but till now this channel available on my account after that I make a call to Customer care and request him (12th July 2011 at 01:13pm) to discontinue this English news Topup, after some time I saw my English Movie Topup not visible in my TV, then I make a Call to Customer care and they told me unfortunetly this Topup package deleted from my account and if require then re-purchase this Topup. My question is I have purchase this English Movie Topup from special offer and now this offer closed so why I repurchase this topup in new price?



I want this special Topup because Without my confirmation this Topup deleted by Airtel Customer care Executive from my account.

Nishit, I sympathize with you. I'm having a similar (much worse) experience with Airtel. My complaint regarding the faulty STB is now pending for 2 weeks. Refer to http://www.consumercomplaints.in/complaints/airtel-c557427.html for details.

Good luck if you choose to subscribe to any of Airtel's services/products. Mr Mittal is not interested in hearing consumer complaints.

harassed_by_airtel,
I too have the sympathy with you. AirTel is just the [censored], . Crap . . . fishnet if you'll get stuck to it it demoralize you . . kill you harmony and syphony of your life too.

Now till today I was keep calling them they haven't answered the call. In call centre guys put me on hold and later disconnected the call.

Also, they will keep you sending those disturbing spam messages for doing recharge and also those damn crap phone calls for doing the recharge which really sucks when you are in meeting or on Roaming.

Now, I have a firm belief now that my set top box is not going to be repaired / replaced and also i am going to discontinue this service too.

Till now after the written mail I didn't recieve any human written e-mail after the acknowledgement mail.

-Nishit

Rakesh,

Now, the Technician from your side has came to our house and they replaced the STB.

Though, the electricity was not there so they replaced the STB and given their contact no. and told to call them when the electricity will come. They need to activate the STB.

I am very much satisfied with their pleasant behavior. But, the earlier one technician's behavior really sucks.

Finally, I got my STB replaced and now looking for the balance being updated. I hope that will also be taken care. Thanks for the support.

-Nishit

Airtel — Upload speed is low

My sister is using Airtel Broadband and now it has been upgraded to 2 Mbps , Download speed is good and the upload speed is not good.

account number [protected]
reference number is 59706882

We are also facing same issue here Plan is for 8Mbps but upload is coming 0.5-0.6Mbps which is about 5-10% only

Its clear fraud by Airtel that they don't say anything to customer about upload speed.

I have other broadband from different service provider and there we used to get 50% o[censored]pload speed.

What options we have here to raise this issue.

Regards
Anil

i am using airtel broadband in bangalore. 4mbps but download is fine but upload speed is very slow. attached image took around 30sec to upload.

Bunch of crooks. They change plans without asking or informing. My fiber net gave 24 Maps for 4 months both upload and download and as promised. Suddenly they changedo the upload to 2 mbps. Customer service closed the complaint w/of solving. Don't trust their plans.

Hello
The Speedtest is Showing 3.86 Mbps which means that you will get 3.86/8 MBps.
Here difference is Capital B & Small b.
MB= MegaByte
Mb= Megabit
& megabit is 8 time smaller that megabit.
Check this link for more information.
https://www.softperfect.com/contact/knowledgebase.php?article=10
I hope this will help you

Yes I also have an airtel dsl broadband. My plan claims to have the internet speed around 24mega bits per second. My download speeds are pretty much always around 22-24mbps but my uploading sucks it's not that airtel claims any amount of fixed download speed when you get a broadband plan it says internet speed not downloading speed so it is given that both download and upload speed will be equal. So all the thanks goes to airtel for providing ### up speeds. And I can assure you this is not going to solve untill and unless you get a fiber connection trust me a fiber is REALLY GOOD and cheap the plan costs the same as dsl one but provides very low latency connection

Airtel — Cummulative Bill

I am using Mobile office facility of AITEL for a monthly cahrge of 450 Rs which comes in every month bill. Now for the last 3 months airtel has not chare for this service and in this month bill they have clubbed it together and charged for all the 3 months. Which is heavy on my pocket. I talked to Shweta Shah ( supervisor) of call center. She said airtel cant help in this matter and i have to pay the bill in full amout. Since I have used the service, i requested to pay the payment partly.

This is request to Consumer forum to look into this matter urgently and help me.

Regards,

Vivek Goyal
Cell : [protected]

Respected Sir/Ma'am,
i m here posting my complaint about my wrong bill .. my postpaid no. is [protected]. I have not made any call and any sms on this no. [protected] yet i have charged much for that. I request to the higher authority or management to please check my bill as i m using this no. from 6 months & i have not faced any prob. before that. i want to be a regular customer of airtel. So please rectify my problem as soon as possible ... i shall be very thankful to you. ... regards ... Ramesh chand

i have some problems with my bill. i am using an airtel broadband connection with 777 unlimited plan .but still i have recieved my bill with an due amount of 2300 Rs.i have complained on the customer care but still no response.

customer care reference id-1382832.

please look into the matter

Dear Sir/Madam

I have changed my bill plan with effect from November but when I received my December bill, there was old bill plan was mentioned with higher charges. I complaint them and they told me waiver amount over phone. I paid the bill. But in January bill same thing got repeated and again after complaing, they told me waiver amount but I told them I have no calculations as how this amount arrives and I asked them to explain them but they themself told me that they will soon revert but nobody came back to me.
In feburary bill again they sent me wrong bill. And I was offended. I have spoken to their Appeleate offer Mr. Sudhir Pathak also but even he doesn't know the calculated amount.

Plz advise 'How can a company ask to pay certain amount without telling the customer its detail'. I have spent 4 months in fighting with this company and I am really tensed.

I am constantly getting calls and sms from them to pay the bill but nobody is ready to justify me how they are asking me this amount.

I have already paid one month of amount trusting on them that they would have calculated it rightly but now I have lost trust. I cant pay them the random amount that they are asking me!! My bill amount is getting cummulative of 3 months but I cant pay them such a high amount in one go. Nor they justify the amount to me. Plz Help!!

AirTel — unlimited bill from airtel

when they told me about the plan they dint tell about the plan clearly but now they are giving very big bill for just 15 days they have given 463.40 and now for next month the unbilled account is2620.50 kindly do something regarding this

I received the bill for Rs. 8588.00. I have been complaining about inflated bills for past few bills. They have raised the bill of the time period when no one was at home. I am complaining every day, no one seems to be interested in understanding the problem. I was charged for the period, when i have requested for shifting. They dont even block the number during the time period.

Customer Care team and billing team never listens to customers and they dont understand any thing. I have written to nodal offices too, and that didnt even solve the purpose.

Hi ,

I am Sushma, I have changed my prepaid [protected] to post paid (199) corporate plan with Rs.35 std card, I am having 3 numbers in my CUG group [protected],[protected],[protected].

But in my bill i got Rs.900 extra with std Rs.1.25/call, and all CUG numbers are got billed.

So kindly waive off this amount and include above mentioned numbers in my CUG group, activate Rs.35 STD plan.

Thanks...

i have not received bill from 2 months. also the server in the airtel service centers are down so I am unable to pay bill and also not knowing the amount.
I am receiving the calls from airtel that pay 394 Rs or ur connection will cut.
In online check my o/s is 0.

Dear,
GREETINGS OF THE DAY!
Thank You for your mail.

The number in question had been shifted from company name (Kamyab Infotech Pvt Ltd) to personal name (Neha Jain).

However, by mistake the bill plan was also changed the previous bill plan was DAP 300+Rs 35 STD add on pack.

The DAP 300 plan is:

monthly charges Rs 335/-
local out going Rs 0.50/min(any number)
std out going Rs 1.00/min(any number)
local and std sms 0.50/sms(any number)

FREE/ DISCOUNT:
300 mins local out going free(any number)
300 sms local free(any number)
The plan was changed to
The SPECIAL FIVE PLAN 249 (which was noticed after the bill was received)

Please explain why the bill plan was changed without ANY prior intimation, to Ms. Neha Jain, or Kamyab Infotech Pvt Ltd.
Kindly resolve this issue ASAP, for your convenience

I have calculated for the bill[protected] peroid of 1/09/09 to 22/09/09 acc to DAP 300+ 35:

Bill Plan Charges Rs 245.00.
(335/30= 11.16 so, 11.16 * 22= Rs 245)
Call Charges local:
to airtel mob 172
to other mob 228
to fixed landline 27
total = 427
so 427 - 300 (discount) = 127 * 0.50 = Rs 63.50.
call charges std:
to airtel mob 126
to other mob 12
total = 138
so 138 * 1.00 = Rs 138.00.
local sms:
to airtel mob 114
to other mob 190
total=304
so 304 - 300 (discount) = 4 * 0.50 = Rs 2.00.
national sms:
to airtel mob 185
total = 185 * 0.50 = Rs 92.50.
sms international:
to other mob 1 * 5 = Rs 5.00.
sms others:
3 * 2 = Rs 6.00.
mms:
9 * 5 = Rs 45.00


hence total charges are: 245 + 63.5 + 138 + 2 + 92.5 + 5 + 6 + 45 = 597.00
tax details:

service tax @ 10% = Rs 59.70

education cess(on service tax) @ 2% = Rs 1.19

higher education cess(on service tax) @ 1% = Rs 0.59


TOTAL 59.70 + 1.19 + 0.59 = Rs 61.48.



HENCE GRAND TOTAL IS Rs 597.00 + 61.48 = 658.48

I have calculated for the bill[protected] peroid of 23/09/09 to 22/10/09 acc to DAP 300+ 35:

Bill Plan Charges Rs 335.00.
(300+35)
Call Charges local:
to airtel mob 162
to other mob 143
to fixed landline 45
total = 350
so 350 - 300 (discount) = 50 * 0.50 = Rs 25.00.
call charges std:
to airtel mob 135
to other mob 51
total = 186
so 186 * 1.00 = Rs 186.00.
local sms:
to airtel mob 92
to other mob 194
total=286
so 286 - 286 (discount) = 0.00 * 0.50 = Rs 0.00.
national sms:
to airtel mob 225
total = 225 * 0.50 = Rs 112.50.
sms others:
7 * 0.7 = Rs 10.00.
mms:
12 * 5 = Rs 60.00
gprs:
1*0.60=Rs 0.60


hence total charges are: 335 + 25 + 186 + 112.5 + 10 + 60 + 0.60 = 729.10
tax details:

service tax @ 10% = Rs 72.91

education cess(on service tax) @ 2% = Rs 1.45

higher education cess(on service tax) @ 1% = Rs 0.729


TOTAL 72.91 + 1.45 + 0.729 = Rs 75.09.



HENCE GRAND TOTAL IS Rs 729.10 + 75.09 = 804.19


total amt of both the bills are: 658.45+ 804.19 = 1462.67

So kindly rectify the charges and do correction for the bills. and then send the right charges.


yours sincerely,

Neha Jain.
[protected].

I have given the request to cancel my boardband connection in the month of MAY, And its was accepted by airtel but still they are sending me bill of every month. When i have complain about this there customer care executive never give response.

AirTel — wrong bill again

Dear sir,

I activated a plan of (148) net on phone on 8 june at my phone by harpreet singh, he committed me your net charges is free in all browsing surfing or downloading at all things is free on phone.

But i saw my bill airtel charged me 500 aprox on the uses of net charges. mr. harpreet told me all the things are free on your phone.

This time i am facing some problems for the payment of my bill.

So i request you to please hear my conversation to mr. harpreet at the time of activation my plan and told me why i pay more.


Regards
Nitin Jain
[protected]

I have activated my GPRS Rs.98 for 2GB plan in the month of September 2010. I have got mail from Airtel Executive for confirming that. Airtel disconnect the service every 6months. Then I again activated it on Feb.
But this time Airtel people activated the plan with effective month from October 2010 instead of Feb2011.
I was under impression that my plan will lapse in August. But since it has been wrongly activated from October 2011 it got deactivated early. And I was charged heavy because of that.

1. How can you discontinue any plan without sending notification/ SMS to the user?? Without plan GPRS is very expensive and cost in 1000s.

2. Instead of sending multiple reminder for the same I am not getting response from the airtel.
I mailed at [protected]@in.airtel.com and also to CorporateCustomer.[protected]@in.airtel.com. But all in vain.

All above conversion was through mail.

Somebody please take a not on that and solev my issue.

Anup Kadam
[protected]

Airtel — Refund of Rs 228

Hello Sir,
My name is S.S.Shukla working in Indian Air Force Maharajpura & my no is [protected]. I am using Airtel sim for 12 yrs, facing a lot of wrong deduction by airtel. Many times the amount has been credited in my main account. The details of my complaints which is not yet at all solved & waiting to be solved.
(1)Reference no is RJKDE[protected] on 10/10/2011 at 10.42am.
(2)Reference no is CLAWE[protected]on 10/10/2011 at 07.36 am.
(3)Reference no is CBDMO[protected] on 26/9/2011 at 12.26 pm.
(4)Reference no is RDREG[protected]on 9/9/2011 at 13.59 pm.
(5)Reference no is CBDCC[protected] on 9/9/2011 at 13.57 pm.
Also I have recharged of Rs 18 of GPRS plan for 3 days in which downloaded 14mb of application for which the airtel has deducted Rs 226 from my main account on 10 sept2011 or 12 Sep 2011 at 11pm.
If this continues I will compile to file a case against Airtel in Consumer court to refund Rs 228 the entire amount deducted by you just for no reason the customer is suffering a lot. I want my entire amount to refund now waiting for prompt action from you soon.

helpless with airtel company

Dear All,
This is to inform you that I have cheated by Airtel and wrongly charged by them of my GPRS usages. I was an loyal customer of Airtel from last 5 years and was always promoting too in my offices and friends to adopt the Airtel only still they have high call rates.
Recently I have suffered a lot from Airtel for network issue. Every time I was getting SMS form every one that you are having one Missed call from so and so numbers. My Boss, colleagues, friends and family members always used to complain for keeping my phone in not reachable mode. I have complained a lot in customer support and not got any solution till date. Forget this now coming to Major issue.
My Number [protected] was suspended due to nonpayment of Bill of Rs. 2717 rupees which I had paid on 5th of May 2012 and got my services restored. My Bill date is of 8th of every month to 7th of next month. I have got my bill generated on 7th of May and have got SMS on 9th May that my bill is Rs.617/. Till that date everything was fine. On 10th May 2012 morning I have got an SMS that my unbilled amount is Rs.10000+. I was shocked and contacted customer care that how far this can be possible they have reverted sir we have logged the complain on billing department and our team will contact you back. Have not got any solution on same too. After few days I was getting SMS that you have used huge data so please pay Rs. 2900 for using uninterrupted Internet services. Same I have also informed to Airtel customer care. Finally my services have been barred again on 21st May 2012 of Internet. I have asked the same to customer support and Airtel ARC too they just guided me that I have used 5 GB of data in just 13 days.
My question is How is it possible to use 5 GB data on phone with 2G speed in just 13 days specially in this 3G world. I have just activated my Internet for checking mails and other stuff and never got chance to consume more than 1.5 GB data in any means in last 2 years on this network. I was finally waiting for Bill which I have received on mail and found that I was wrongly charged in many time intervals in which I was even not turn my GPRS on. I have Goggled the same and found many users have also made several complains on Airtel for wrongly charged for GPRS.
I have got bill of Approx 5000/. Which is not used by me. Please help to gain my faith in Airtel again.

Vishal Bharti
+91 [protected] (My Airtel number)

My last day of bill payment was 31.05.2012 and i cleared my dues on 31.05.2012. I'v got the bill dated 31.05.2012 but the airtel service centre updated the bill payment late on 06.06.2012 which was 6 days later than the due date.. I am charged 100 Rs late payment without my fault.. I want airtel customer care to clear off the late fee asap.. I have attached a scanned photo copy of the bill payment i made ....

Yash Rastogi... Airtel Phn no. [protected]

Hi,

My mobile no is [protected], i am using Airtel Post paid plan 125/- rs rental.
My issue is i have activated 3G plan 250/- rs for 1 gb) in april month. In that month my bill was 1251/-, i have paid tatal bill and 7th may 13-3rd day of billing cycle i have deactivated my 3g plan and activated unlimited 2g plan under 199/- pm rental. They gave meassurace that within 4 hours my unlimited 2g plan will be activate.

After a couple of weeks i realise that still 3g plan is activated on my monthly plan. I have highlighte this issue to the customer care and there seniors regarding the same before the bill generate cycle. But invain. They have not taken any action, with lot of calls, follow ups, still my 3g is activate, since last 3 months my request is pending and my bill is increasesday by day. I m using 2g net as i requested and they supposed to provide. And the charging me for 3g and also on high rate as my limit is 1 gb as per there plan anfd my requeste pan i unlimited.

Kindly suggest

My airtel mobile bill for this month is wrong in favour of internet used earliar i have payed rs.2300 in september month.Please solve my problem.

Hi

There is a mistake in my bill and I have been trying to rectify it since a long time but to no avail.

My internet plan was upgraded 4 times in the last month (Billing cycle:[protected] to[protected]

The initial plan was of 300Mb for Rs 100

Then I upgraded to 1 GB at 250 for which Airtel charged Rs 150 extra as the difference and provided the extra data

Next upgrade was 2 GB at 450 for which Airtel charged Rs 200 extra and gave me 1GB worth data

Same was the story with next upgrade 3 GB at Rs 650 for which you charged me RS 200 extra and gave me 1 GB worth data

So as per the pattern whenever I upgrade to a plan, Airtel charged me the difference between the new and old plan and provided me whatever extra data I can have based on the new plan


Now at the final upgrade time I updated to 4 gb @ 750 plan, for double assurance i asked the custmer care executive that it will continue as the old trend of charging the difference and giving me the extra data. As in this case as I have already consumed 3 GB data for 650, I would be getting 1 gb data more and the extra cost would be Rs 100. I was replied in the affirmative but somehow I was given 1GB data but charged Rs 650 for this transaction.


I have raised this query multiple times with Airtel customer care and have been promised call backs and escalations but nothing has happened so fat, so pls let me know what is to be done.

Regards
Swagat

Call up the customer care @ 121 or 198 to stop the service else you can also stop the service by your own. SMS STOP and send it to 121(toll free), follow the instructions.
Thanks
Sumit
Kolkata

Airtel Postpaid Mobile — Promotional messages, ringtone messages, business messages to be stopped

I am getting unwanted messages of promotional & service messages (incl. from airtel) on my mobile Nos. [protected] (ACC Group) & [protected] (Personal). I don't want to receive them.

I want to unsubsribe AD-54321 from my airtel prepaid sim card...Even if I SMS STOP to 121...the msg cannot be delivered at the last step...Can You please... stop this for me??my No. is [protected]

I have taken a digital tv from airtel for past two days am not viewing the channels due to some technical difficult I have booked a complaint on 28.5.09 No.734831 till now 4 p.m. of 29.05.09 no body has come and solve my problem what can i do with this digital TV

i too have the same problem... please help me?????

Dear sir,
With sorry, I would like to say that I have purchased DTH from a shop of West siang (Along) Arunachal Pradesh on dated18-07-09 naming a shop M/S KIMPA ELECTRONICS, KARBAK LINE, NEW MARKET, ALONG. Right from the beginning, there is techanecial problem in set- up box. It becomes off time to time after writing some comments like"THIS CARD IS NOT VIEWING BHARTI T.V", and many more for short span of time which could not read.Then, I made complain to DTH authority complain ref.no- [protected] &[protected], coplain no., -99416.Then, it was suggested that contact ur dealer and I did the same.The shopkepper says that there is no any problem while box is on the shop. I have sent it thrice to the shopkeeper.But, the proble is same. Sir, I have paid money of worth- 2750/- for this headache. Now, I have become fedup. So, u r requested to take appropriate action so that I could have pleasent watching and investment if money become fruitful.
Name -Jyoti Kumar Triyar
Customer I.D.-[protected]
Registerd Mobile no -[protected]

Respected sir, I have purchased Airtel digital TV 5 months before and the setup box of which restarts some time and when i again recharged with Rs. 250/- with new voucher this problem occured frequently I complaint regarding this on dated 20/09/09 and the follow up by airtel dth people after 15 days after making again and again complaint. I tired of this digital Tv. At present power is not coming in digital Tv set up box I complaint again on dated 23/10/2009 till now no follow up has been taken. please sir help me, we are not watching digital tv but the amount of deduction from my voucher is daily taking place, now amount is remaining only 70.49 in my account they are not reversing it back help me.

my ID [protected]
name : Murtaza Najmee
Mobile no. [protected]
Address: 827, molai raj villa, G1, khatiwala tank Indore (M.P.)
Landline no.:[protected]

Regards
Murtaza

no response in my complaint on 10/01/2010 this is not one time. fourth time complain at picture clearty no solve any comlaint.
plz.solve it my problem otherwise you take it dhish&stb.but returne it my money
costumer id [protected]

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[Offline] nazrul islam
Drear, I am uses your mobile number, but I want all other DTH recharge system ...

Jul 23 (9 days ago)
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[Offline] nazrul islam to Manoj

show details Jul 28 (5 days ago)

Dear
Please active my airtel dth set-top box
My Customer id is : [protected]
Base Pack : New Value Hindi Pack

Kind reply me when done.

Thanks & Regards

[protected]@gmail.com

AirTel — PCO complaint

I had been take a airtel PCO connection last year and recharged for one year. My phone is not working last six months even after I forward my complaint to Airtel's nodal officer my complaint is not attended by the Airtel complany.

airtel pco — visiting no representative for receiver maintenance

airtel pco can`t recieved or trasmit any signal due to problam in signal reciever. The No. of airtel pco signal reciever is [protected].

AirTel — send fake bills

good evening sir
i am Ankit Agrawal from Indore.I am a broadband user of Airtel in October ([protected]).
but i disconnect my connection in November after after every billing.
After disconnection company send me a bill of 1500rs yesterday.
i have every proof of broadband disconnection.
please help me.

Today is 28th April, but still I received the payments calls from airtel office No is[protected] & other different numbers. God knows when airtel connection will disconnect. I think they have one way system that Only connect the connection not disconnect.

Idea — MNP not granted

i requested for change in my prepaid connection from airtel to idea as per mobile portability almost one and a half month back.my mobile no is [protected].i had also given rs. 300 as asked by the Executive for idea sim. but till date i have not received my new sim. now the executive is saying that the idea sim could not be given to me. Details of executive is as given below
Name : Bhushan
Mobile : [protected]

AirTel — FHM MODEL OF DAY

SIR

I AM AIRTEL PREPAID CUSTOMER.EVERYDAY A MESSAGE COMING FROM 54321 .IT SAYS YOUR HAVE BEEN CHARGED RS.1 FOR FHM MODEL OF DAY SUBSCRIBTION SERVICE.IT CAME AGAIN EVERY DAY.WHAT I CAN DO.

Airtel — Charging unnecessarily on account of fhm model of the day

For last one month airtel is charging me 1 re. Per day on account of fhm model of the day service. I am feeling very frustrated and i couldnt find any way to deactivate this service. Pls deactivate this service as soon as possible. My no. Is [protected]

Charging unnecessarily on account of fhm model of the day.
Per day on account of fhm model of the day service. I am feeling very frustrated and i couldnt find any way to deactivate this service. Pls deactivate this service as soon as possible

Charging unnecessarily on account of fhm model of the day.
Per day on account of fhm model of the day service. I am feeling very frustrated and i couldnt find any way to deactivate this service. Pls deactivate this service as soon as possible. my no is [protected]

I AM AIRTEL PREPAID CUSTOMER.EVERYDAY A MESSAGE COMING FROM 54321 .IT SAYS YOUR HAVE BEEN CHARGED RS.1 FOR FHM MODEL OF DAY SUBSCRIBTION SERVICE.IT CAME AGAIN EVERY DAY.WHAT I CAN DO.
mobileno [protected]
give me reply plz

Airtel Prepaid — Unnecessary Daily deduction

I am facing this problem from last 8-10 days. I have been charged Rs 1 as a daily rental for FHM Model of the Day air subscription form airtel though i have no service active on my mobile. When contacted to customer service the executive knows nothing about it and disconnects the call in the middle of conversation.I hope this method will work it out for me.

My mobile number is [protected]

Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,

Robin K

Airtel — deduction of Rs.1 per day

my no. is [protected]..i have had complained to this said company but i didnt get any reply, this company is deduction Rs. 1.00 per day as title of VAS download, but i didnt subscribe for any service, i am a poor student and pls stop this deduction from my prepaid

cheme is only applicable for new customers & NOT for existing.

FRTENDS CARD IS NOT PARVADEBAL( [protected])
CALL RATE IS SO HIGHE

Very poor customer support, Not able to talk to executive at any time. Mostly its connected to the recorded voice. Our problems are not resolved at theat time. Not satisfying the customer.

AIRCEL NO [protected].I HAD SUBMITTED MY APPLICATION FOR AIRCEL TO AIRTEL PORTABILITY.
I HAD SUBMITTED ON 16TH SEP,2011.TILL DATE NOT RESOLVED.

Dear Customer

We regret the inconvenience caused.Your concern has been noted and escalated for a resolution. We shall get back to you shortly.

We assure you that we are committed towrads helpibg you.

Regards
Aircel Customer Service Team

Aircel — 8285175171

AIRCEL TO AIRTEL NUMBER PORTABILITY

AIRCEL IS NOT LETTING THE AIRCEL TO AIRTEL PORTABILITY HAPPEN.IT IS REJECTING THE APPLICATION.PLEASE LET ME KNOW THE STATUS WHY IT HAS CANCELLED MY APPLICATION..

Dear Customer,

We regret the inconvenience caused to you.

This is with reference to your communication dated 01/10/2011.
We hope your concern has been resolved and you are satisfied with the resolution provided.

Please do get back to us in case of any further concern.

Regards
Aircel Customer Service Team

Dear Sir,
I have applied for mobile number portability from Aircel to Airtel on 16th August 2012, but till now (23rd August 2012).I haven't got any response from Airtel.
AND MY AICEL SIM LOOSED.
After calling up the Airtel customer care many times, the response was that the request is under process.
I request you to kindly initiate an action to complete the process. My details are as below:

Name: Mundrathi Prashanth Kumar
Mobile No: [protected]
Location: India, AP, Warangal
Alternate contact number: [protected]

Name:Vivek Kumar
Mobile No:[protected]

my air cell number change to airtel. my air cell number[protected] pls requiest me.. my email id [protected]@yahoo.in

Airtel Postpaid — for unbarred

Dear sir
Plz Help Plzzzzzz
Sir my number [protected] is bareed.sir i am not abule to call any number. sir my name is Anish kumar Billing Add C/O Sujit Kumar Jaleshwar Bhawan
Free Press Lane Rajendra Path
. I Call customer care 121 & 198 no budy can help me. i also touch with the Nodal Officer [protected] &appellate officer & ARC PATNA but my problem is not solved.so pls resolve my problem& unbareed my mobile number.sir pls inform my Alternet mobile number [protected] [protected].sir pls help plzzzzzzzzzzzzzzzzzz

Dear rakesh ranga
i would like to inform you that i problem is not solve.pls resolve my problem my mobile number [protected] is not unbareed. pls call my alternet number [protected], [protected]

Dear rakesh ranga
i would like to inform you that my problem is not solve.pls resolve my problem. my mobile number [protected] is not unbareed. pls call my alternet number [protected], [protected]

Dear Rakesh ranga

my problem is not solve.my number is not unbareed. urgent resolve my problem Dear sir i (Anish kumar) am a airtel postpaid user. my mobile numer [protected] is bareed on 5th april 2011.i am call airtel customer care 121&198 but my problem is not solve. i am also touch with the Nodal Officer&appellate officer & AIRTEL ARC PATNA but my problem is not solve. so plz forward my complaint to Airel MD.my Alternet number [protected], [protected].

Thanks
Anish

Dear rakesh ranga
i Anish [protected]. i want to talk with you.so pls call me on my alternet number [protected], [protected].

Thanks
Anish

Dear
My number [protected] is not unbareed. what my problem is resolve?????????.your executive is not working
properly.pls re checkout my problem. I requested to you pls check my number otherwise u call me.my Alternet mobile number [protected] [protected].ok u call me

what happened my problem is not solve

what hapand my number is not unbareed [protected].

pls send reply

Dear
My number [protected] is not unbareed. what my problem is
resolve?????????.your executive is not working
properly.pls re checkout my problem and give solution date. I
requested to you pls check my
number otherwise u call me.my Alternet mobile number [protected]
[protected].ok u call me



Thanks

Anish

Dear
My number [protected] is not unbareed. what my problem is
resolve?????????.your executive is not working
properly.pls re checkout my problem and give solution date. I
requested to you pls check my
number otherwise u call me.my Alternet mobile number [protected]
[protected].ok u call me



Thanks

Anish

Dear sir,

Myself Shakil Ansari from Mumbai, India and i am using AirTel number since its launch, I got a blank call form [protected]... and its not first time... i frequently getting miss call on my number...

Please take action and resolve the problem... this is pakistani number... i am scare of all this terror country...

My number is +91-[protected]...

awaiting positive response from your end.

Regards,

Shakil Ansari