Airtel Complaints & Reviews

Dear sir,

Please look into this matter. I am completely stunned with the response that i recieved from Airtel. I am not ready to pay this amount and I am very disappointed with the service I m getting call regularly regarding this. Please guide me what i can do. They are not ready to listen recording when their representative commited fake details for which i have charged. Hope i will get satisfactory response from your side.

Regards,
Ravinder sajwan
[protected]





Subject: Re: COMPLAINT REGARDING AIRTEL BILL OF MOBILE NO: [protected] [|BAL|[protected]|[protected]|] From: [protected]@airtel.in Thu, 31 Mar 2011 12:14:29 To: You and others Cc: Bcc:
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Dear Mr. Sajwan,

This has reference for your Airtel mobile number [protected].

Thank you for your email to Airtel and the opportunity to assist you.

We would like to inform you that we have already captured your complaint regarding the bill discrepancy via reference number 36658446 and our concern team will revert

you by 01 Apr 2011.

Hence, we request you to cooperate until such time.

We hope that this response has addressed your query suitably.

Please feel free to speak to our call center executive on 121 regarding any query/request and on 198 for any complaint, you can also email us at [protected]@in.airtel.com. You can

get in touch with the Nodal Officer with your earlier request or complaint number if it's still unresolved.

You may send an email at Nodalofficer.[protected]@airtel.in, or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to

your complaint in 10 working days. If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in, or you may call at

[protected] from 9:30 AM to 6:30 PM Monday to Friday.

Warm Regards
Rahul Sahdev
Nodal Office
Bharti Airtel Limited

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[protected]Original Message[protected]
From: [protected]@hdfclife.in
To: [protected]@airtel.in
Cc:
Sent: 29/03/2011 10:57:10
Subject: Fw: Complaint regarding airtel bill of mobile no: [protected]

Dear Officer,


Kindly look into the matter.




On Mon, 28 Mar 2011 17:00:52 +0530 " RAVINDER SAJWAN"[protected]@hdfclife.in wrote


Dear Ombudsperson,


I am airtel mobile service user of above mentioned mobile number: [protected]. I
am very gunuine with Airtel and was using airtel happily and i did not make any
default in payment of airtel bill. I am using this number from more then 2 yr.
This is my first bad experience with airtel and have faith that my problem will
get resolved. Problem is mentioned below:

* On 5 March 2011 I got an sms from AIRTEL REGARING Airtel 3 g service. I got
exited and called up airtel customer care representative Named MR VIVEK
intraction id is[protected] regarding this. They give me detail of schemes i
opted for 200 rs scheme of 3g in which i was offered 200 mb usage i said ok.
But i told that i am already using gprs service of airtel of Rs 98/- with the
usage limit of 2 gb download and unlimited usage. they suggested me that not to
deactivate that service also. when you want to good speed then choose option
dual mode on your network mode and for basic use you can choose gprs by
selecting gsm mode. On dual mode you will get 250 mb usage and with gsm mode
you will divert to gprs mode with 98 rs worth.

Then i activated 3 g service worth 200 rs and gprs worth 98.. and use the same
on my daily usage. I have nt used 3g service for more then 50 mb usage. I
basically use gprs connection.
after 10 day i got an sms that i have crossed my limit of 3100. i got worried
and called up your customer care and talked with Jatin sharma dated 17 march 11
and intraction id is[protected] i which i was told that there was no such
scheme. he informed me that i cant use both service of gprs and 3g
simaltonously. and i was charged as per 3g tarrif rate.
I told them immidiatelly to take some action regarding miscommitment done by
your representative and i told them that to activate my previous 98 rs
unlimited connection they told me that scheme is vanished from airtel. I am a
sales guy and i need internet connection thats y i activated 198 connection for
same 2 gb usage.

on 23 march 11 i again got an sms that my usage is approx 5100. again i talked
with Manju and intraction id is[protected] in which i explained each thing to
them they told me to be patiece and we will cut down the charges which is
included in my bill but let the bill generate first. Yesterday i got sms
regarding bill payment of 10600/-.
I want a complete solution.


QUESTION : why should i charge 10000 when my credit limit is 3100/-?

QUESTION : Why should i pay this amount when the fault is on your customer care
persons behalf.?



QUESTION : What is my fault.

Question : Why should i pay 198 for same usage which i previously paying rs 98
only?


Please take some action and suggest some solution as early as possble. I will
not pay my bill unless it get resolved.




Thanks and Regards,

Ravinder Sajwan

Contact Number-[protected]

I opted for MNP, leaving Airtel and joining BSNL, probably Jan 22, 2011. My mobile number was ported out and it worked from Jan 24, 2011. I had given dues upto Jan 24, 2011 to airtel.

First to my surprise, airtel didn't disconnected the number after Jan 24, 2011. Both the SIMs continued to work both way : outgoing and incoming. I made frantic calls to clear the picture and status of my number to Airtel for nothing. BSNL was also unable to spell out the exact status. But both of the SIMs continued to work. I could receive and make calls from both SIMs, meaning that both of the service providers were running my number. It was clear to me that a big billing problem is going to happen for me.

Now after two months in BSNL, BSNL disconnected my phone number. When contacted, they said that I have dues with Airtel. When contacted to Aittel, they demanded Rs 124 for a period Jan 24, 2011 to Feb 9, 2011, with out any mobile bill for this period.

Whereas I had bill from BSNL for the same period (Jan 24, 2011 to Feb 6, 2011 and Feb 7 to March 6, 2011), which was deposited with BSNL. Left without mobile connectivity, I had to just deposit Rs. 124 with Aitel. That too Aittel provided nothing at the time of deposit, that this is your last bill, nothing is pending against me, or the bill print/email of this period.

Now my question is, is that possible under MNP, that a mobile number can attract two bills for the same period of time? Isn't that a fault of the company arranging the MNP service. Why dues of a company are not reflected to the other service provider at the time of porting. And the companies are just blindly stopping and making difficult for the customers this MNP facility.

Should I leave this forum and go to a forum advising me on how to file a complaint in consume court? please

Amit Mittal
Chandigarh

Airtel Details Scam.

I recently recharged my mobile with 200 Rs and i got only 1 Rs at the time of recharge. After a Day it says my 3G is activated. I asked about the talktime i got ie 1 Rs, the retailers answers Ridiculously, " DID I CALL YOU TO COME AND RECHARGE WITH ME" infact i went inside his shop seeing Airtel Logo and a Sign Board which read AIRTEL.

So is this the way to talk and provide service....

My mobile number-[protected]

I was receiving lots of promotional messages and being charged for these messages everyday. Then I activated DND through airtel website and got this message:

"Your DND preference has been changed to fully blocked. Your registration number is S[protected]."

Still money was getting deducted from my mobile then I called airtel customer care service on 30th March 2011 (request reference no: CDRGP[protected]) and spoke to Customer Support person “Sonal”. I explained my problem to her and also informed that just now I received a message (“Comedy Zone will be renewed in 2 days and will be charged 10 Rs for 10 min”) for which I haven’t subscribed. She deactivated Comedy Zone service and said I will register you complaint and assured that now onwards no money will get deducted from your mobile for any such kind of messages.

But still my problem was not solved and my money deducted from 58.14 Rs to 56.14 Rs. Again I called airtel customer care on 1st April 2011 (request reference no: CBDPA[protected]) and this time Deepak has attended my call. After explaining him my problem he said you will have to send one SMS saying STOP and said some number. I said, “I will not do anything from my end since I have already registered for DND and have spoken to your customer support “Sonal” and got assurance that money will not be deducted from my mobile”. I told him that I am really fed up of all these things and I can not call again and again and send messages to stop services which I never subscribed for. Now it should be your responsibility to take some action and deactivate all these false subscriptions for which I am unnecessarily getting charged.

After dropping the call…WHAT HAPPENED WAS UNBELIEVABLE......

Continuously I received these messages:
• Thank you for choosing astrology. Listen 20 min prediction for 20 days at 20 Rs.
• Thank you for subscribing airtel radio. You have been charged 20 Rs.
• Your friend chat id is 3421641. You have been charged Rs 20.
• Thank you for choosing hello Tunes. You have been charged Rs30 for 30 days.
• Thank you for choosing missed call alter service. You have been charged 15Rs for 30 days.

And the whole amount got deducted from my mobile, currently my balance is: Minus 10 Rs.

OH MY GOD … DID “DEEPAK” ACTIVATE ALL THESE NONSENSE SERVICES FOR MY MOBILE NUMBER?? THIS WAS REALLY PATHETIC AND HORRIBLE EXPERIENCE. I HAVE NEVER SEEN SUCH KIND OF RESPONSE/SERVICES. FIRST YOU EXPECT CUSTOMER TO CALL ON CUSTOMER CARE IF THEY HAVE ANY COMPLAINTS AND WHEN WE COMPLAINT WE GET THIS KIND OF RESPONSE FROM YOUR SUPPORT TEAM. I WANT ANSWER AND MY MONEY BACK.

i use airtel internet for some month but stream video always played. Now not play

then i change service idea then play
so solved my problem

my number is [protected]

This is my 3rd complain regarding the issue i am facing of not getting the promised data download of 50 gb at 4mbps speed as per my plan of impatience 1799.As per my broadband data download plan i was promised 50 gb data download at 4mbps of speed and unlimited download at 256 kbps after 50 gb of data download but i got 40 gb of data download at 4mbps,I have complained 2 times before this through emails but nothing is being done regarding my complain.I am very much dissapointed with the kind of services i am getting.
By looking at this i feel that BHARTI AIRTEL LTD just know how to cheat their customers.
WORST WORST WORST services provider BHARTI AIRTEL LTD.
CHEATERS
KAPIL JUNEJA([protected])
AIRTEL ACCOUNT NUMBER[protected]
AIRTEL PHONE NUMBER ([protected])

Sir,

This is to inform you that I am using two airtel mobile service for last three years. But recently when I contact customer-care from these two No; (given below) for asking some problem through dialling 121 and 198, I can't access to them. I dialled from another airtel mobile and telling my problem to customer-care. They say's with in few days your problem will solve. I contact airtel office in Kadavanthra, Kochin. They mailed to chennai office about my problem. Too many messages are getting in my mobile from customer-care, telling your IVRP is working fine. Even for last three week I can't acces to customer-care. I think they are cheating me

These are the two Numbers: [protected] and [protected]

my name is purnima.i have an airtel connection in my phone.and the airtel no is [protected] bt it has been stopped from airtel.i dont know why it has been stopped.for that i am facing so many problems.can you plis help me out....restart the connection as soon as possible.


PURNIMA BERA
VILLAGE- HANUA.
POST- BONHIJLI
THANA- KHANAKUL
JILLA- HOOGLY
WEST BENGAL
another contact no---[protected]

my name is lijas mohd ali. I have been using one of the best network providers called Airtel. It was a good service provider in the past but now a days airtel people are not upto an average service provider. They went below average. So i am not satisfy with airtel now because i am not gettting good offers and good service.infact i am expecting an offer because all othernetwork providers are giving attractive offers like that i do need to get it from your part.

i want airtrl to airtel 10 paise
airtel to other 30p
outside kerala 50p

if i get an offer like this i will contiinue airtel otherwise i will change into some other network provider. I am waiting for your reply

lijas
[protected]

Respected Sir,
I have gone for an installation of Airtel DTH HD Connection. The installation guy name Pawan Kuma gave me a receipt No. 1222 of Rs. 150. According to him Airtel Provided 2 Connector free of cost. One will be attached to the back of Airtel Digital Box and other to the antenna which is installed on the terrace. What he told me is that he has installed 3 extra on the terrace, so I have to pay him Rs 150.
My wife did pay him. Later, after coming back to home, I could not find any extra connector. I made a complain to airtel, complain no. 565980.
Its almost a month, whenever I call them regarding this, the line gets disconnected. Further, according to one of the call center person, this case was closed for no reason. By the time I request them to reopen, the line got disconnected again. Every time I complain regarding line disconnection, all they say is sorry. and as soon as I inform about my problem . The line gets disconnected. This is clean cheating. I dont know with how many of them they are doing this. Not all people are technical and check all these things.
Kindly help
Vikash

Hello Sir,
Despite repeated complaints, speaking to the call center supervisors for activation of BIS 399 for my mobile number [protected](Chennai) since 21st of March 2011 to till date and spending over Rs.100 on those calls , i am still not able to access MOBILE OFFICE SERVIES on my Blackberry.
Everytime I make a call to the helpline, I get an assurance that the service
will be activated within sometime, or a maximum of 24 hours, and advise me follow the below procedure.

Though i try the below procedure repeatedly for every 24hours, neither balance deducted nor the service activated.

SMS <AIRTELBB> 121
SMS <BB4> 121
SMS <BIS 9300> 121

i receive the following sms from Airtel
"Your request for BI has been registered with us. Thank You.
"Dear Customer, We already have a provisioning request under processing. Please wait while we process your request."


Model Number: Blackberry 9300
My Device PIN No: 23AF5639
IMEI No: PRP[protected]

I request you to look into the problem and rectify the same at the earliest .

Thanking You.

Radha krishna E
[protected]@gmail.com
[protected]
Chennai.

Sub: No Response from Airtel DTH to align the Dish to get new Channels.


My Complaints regarding new HD and Regional channels. I'm calling customer care from last 15 days to recify my problem. They have rasied 2

Service Requests SR#6326524 (Open from 10 days), SR#6548275 ( Open from last 3 days). I'm getting SMS from Airtel as this request will complete within 24

hours.I also got one Mobile number of their service executive in that SMS. If I call that execitive he is simply replying that I'm not working in that area

contact customer care. If I call again customer care they will say it will be sovled in 30mins/2 hours/one day...playing like anything. But I'm not able to see new channels & getting any call from Airtel executive to resolve this problem.

I have activated and paying money for HD pack (NGC HD, Discovery HD, Movies Now HD) and not able to watch activated HD channels. I'm getting error SM1 for

Movies Now HD and Discovery HD) & also for new Regional Channels Sakshi TV, TV5, Bhakthi TV. They need to realign the dish to new satellite to get these

channels.

I'm not getting any reply from them and really really fraustratued with this. I'm taking this as very serious issue. I'm the Airtel customer of Airtel

Broadband/Landline, Airtel HD DTH , Airtel Mobile.

I'm going to discontinue all the services from Airtel if this problem is not solved immediately and I will go for other Operators.

Sir, My customers ID No. is [protected]. It is verymuch shameful for Airtel Digital TV corporators that I had lodged a request on 31st March 2011 to add a channel no. 297. Inspite of that again on 2nd I had filed a request stating that it is utmost urgent and immediately channel no. 297 should be added. Both the times customer care office told me that till the next day upto around 1630 hours your additional channel request will be resolved. Sir, My brother who is a journalist on live india channel no 297 is already in Bareilly and he is feeling uncomfortable if he doesnot go through channel no. 297 ie live india. He would be back on 5th of April 2011 to Mumbai. Your engineer called me up on 2nd April 2011 afternoon by his cell no. [protected] and told me that he would be coming in a short time. I explained him the address. By the way when he did not turned up, I again called him and asked him that why he had not turned up. He told me that within 2 hrs. he would come to my residence. After three hours I called up him again, whereas he told me that he has forgotten and will come any how before he goes to his home. When he didnot turned up I called up your office at Pune where they straight away told me that today they cannot add up new channel and I should have to wait up till tommorrow. On next day ie, today 3rd April I again called up to your pune office and tried to speak with your supervisor of call centre, where my call was not transferred to your supervisor and put on a long hold, I awaited for 10 minuted 35 seconds. Now it is already 12.55pm and my channel request has not been activated.
I bring to your kind notice that inspite of such negligency and irresponsibilities by Airtel Digitel TV I am very much mentally disturbed.
You are requested to take up the matter seriously.
Fazal Ahmad
Barielly
[protected] / [protected]

I have a serious complaint to make.

I had filled in the promo offer form on the airtel website for digital tv April 1.
And, got a call from Ms Vriti Agency a DSA of Airtel. They even sent me a couple of
mails with the offers available.

A caller named Shantanu Vishwakarma promised digital TV installation by
12 Pm on April 2, but only if I made the payment instantly online. If NOT the money would be refunded.

That was my only condition for my opting for Digital TV that day.

I made a payment of Rs 3,950 online between 4 - 4:15 today and he
confirmed receipt verbally and gave me a number: 3322501. He also
promised to email me a confirmation receipt in 5 minutes.

He also gave me a number of Mr Manoj Saha (or Shah[protected]

I have called his number at least 10 times for the receipt and
he does not pick up the call.

I have also called the airtel help line number[protected] and NO ONE seems
to have an answer.

I also called 12150 and here as well have not got any concrete answer.

I got a confirmation SMS from Airtel at 8 PM on APRIL 1 that the engineer will be setting this up by 9:00 AM on April 2.

On the day of committed installation I waited till 10:00 and since no one called or came I called 12150 and registered a complaint. I was told that complaint had to be done with the ESCALATION DEPARTMENT. On speaking with them I got the complaint number [protected] and a confirmation that the installation would be done by 2:30 Pm.

The whole day passed, no one called or came and the installation did not happen.

And there's no response to the refund request as well. If Airtel could NOT LIVE UP TO THE COMMITEMENT why did they force sell for making a payment. This is total harrassment and fraud I would like to get the refund and penalty for robbing our family of watching the the world cup finals.

ajit narayan

Respected Sir,
we purchase sony (bravia) tv from landmarks electronics shop ,kota on 3rd feb 2011,
company say us that u have a free airtel digital tv connection with tv.nd,
They also say u will set up dgtl connection anywhere in rajasthan. but after few days when we say for set up connection,they regurarly ignor us, so plez taking action against following compny distributers,
SHOP-
LANDMARK ELECTRONICS,369, SHOPPING CENTER,KOTA


thanks
G.L.MEENA

I had a vodafone connection [protected]. I ported in to airtel from vodafone on 14 feb 2011 in order to use friends and family service provided by airtel and in this regard I ported all my other numbers as well to airtel. But to my surprise I found that the IVR is not accepting non airtel series to the friends and family list. My repeated complaints to customer care went in vain. I then contacted the nodal officer [[protected]] who also couldn't solve the problem. Finally I approached the appellate authority [[protected]] and i'm still waiting for their response. It has been over 45 days now and the complaint is still on. Most disappointing point is that Airtel never cares back to reply the customers as to why is it getting delayed. Why didn't they get their systems updated before MNP implementation? and why cant they just manually add numbers to my FNF account? i request the concern authorities to take this seriously and help me out with this issue.

Dear Sir/Ma'am,
This is the second time that i am complaining about the message card service. I got a Rs.62 message card put up on 25th of march and it suddenly stopped working on 30th of March, i sent a mail to airtelpresence via this website. The message card starting working on 31st March. Today is 2nd April and the message card hass stopped working again! This wasn't expected from airtel services. I request you to look into it, my number is [protected].

Dear Sir/Madam,
I have two issues.

1. This is with regard to the customer service 121. i am unable to connect to customer service representative. i get to the point where the message says you will be charged an amount for this call and then asks me to confirm by selecting 1. After confirming this, the line simply gets disconnected.

2. In addition i keep getting automatically renewed for some utility service called Games Club even after i have sent STOP sms to 121 and discontinued the service. this keeps getting renewed no matter what i do. i even tried to the balance in my account low. but the moment i recharge it automatically puts me for this subscription.

The mobile number is [protected]

Regards
Jayant

SIR,
I contact airtel digital tv through internet to install airtel digital cable tv into my home . they contact me on my mobile and ask me to submit 1690/- advance payment for airtel digital tv. they sent there representative
to collect the advance amt. of Rs. 1690/- , i paid 1700/- and the agent has given me the receipt of receiving amount from harbans nagpal from Vrti Infocom pvt. ltd. till date no installation has been made. i had call them many times, they answered me we are sending our Representative to your house but nobody came.
this harassment is last from 6 months.please registered my complaint and take strict action against them therefore in future they do not harass anyone else.
thanks
from
Harbans Nagpal
1/51, Nirankari Colony,
Delhi-110009
Tel:-[protected]
[protected]

my name is ashok kumar
i have an airtel no [protected] and i m using this no in india .
i buy this no on 25th april i m working i kuwait so i buy airtel connection
i recharged my no by amount 2100 rs.
now i m in kuwait city.but my no is not working from last 4 days.
i submiited my id and photo also.
can anyone please help me
its very very urgent please.

thanks and regards
my emailid is:- [protected]@yahoo.co.in
my no is:[protected]