Airtel Complaints & Reviews

Sir,

Recently i ported my number [protected] from Vodafone to Airtel.But when i try to call my number from a landline i get a response like "This is an invalid number" and in addition to this i still get messages from vodafone.I informed the same to the Airtel Customer care, so the next day i get a message from airtel saying that my issue has been resoved, but when i check its the same old response.

Im really frustrated.Any help would be apppreciated.

Thanks
Kalyan Chelluri
[protected].
[protected](Ported number).

Few things I want to bring your notice which is disturbing me a lot
1. Few days before massage came saying “you have been renewed for LOVE5 subscription service from Airtel . You have been charged Rs. 5” when I have not asked for it. Not only one time, it happened four times and they cut my money.
2. Recently a massage came saying “Dear Customer, Apki FREE ELUV service active kar di gayi hai.” And they activated it forcefully.
3. Every day many unwanted massages used to come which makes my inbox full, I have to spend time to delete them.
From come out all this problem I registered myself in “DO NOT DISTURB”. My registration no is [protected] but still massages are coming.
If this happen continuously I will be forced to switch over from AIRTEL to other company

My broadband fixed line number is[protected].
I am using your services and am satisfied customer.At home also I have three mobile connections of airtel for self wife and son.
I received one mail from airtel in which I misclicked and I realised that it was my mistake by which my plan of Rs 1299 got changed to Rs 1699/- This happened on 1st march 2011.I immediately talked to airtel executive on March 1 and informed him what happened and informed that i dont need any change in the plan.

No action was taken on this request.

I again talked to airtel on 19th march and then personally walked to airtel office in Faridabad (sector 14)and requested that my plan is yet not changed.
Today i got call from airtel informing me that plan can be changed only from april 16 because that is billing cycle. It is radiculous that you immediately changed my plan prom 1299 to 1699 even after requesting not to do so while for changing the plan to 1099 you need more than 45 days

This is not acceptable.

If I am made to pay extra amount and if you change the plan only after 17th April then I will surrender the connection and go for reliance I will not hesitate to surrender all other airtel connections also.

My request is to change my plan with immediate effect.

You are treating your customers in a very bad way but please remember we have options
My request number is 44329728 and I can give you other requests number also (given to me on 1st March and 19th march)Any plan change if it takes so long then how you quickly changed my Plan from 1299 to 1699 .I am getting the feeling of being cheated.
I hope someone sensible in Airtel will help me and will do the changes immediately and inform me.
regards
R J PHANSALKAR mobile no [protected]

not working for more two weeks
hello authorities

this is to bring to your kind notice that my airtel DTH (customer ID: [protected] & registered phone no. is [protected]) is not working from 12th of march i.e. 12 days from now, i have registered the complaint 3 times & still no action has taken place ,
Kindly look into this matter, this sort of poor service is not expected from such an esteemed organization as yours.
Waiting for a prompt action. Kindly contact on the nos. mentioned below.
[protected]

Thanks & regards
sudhakar

I use Airtel since 4-5 years now. My phone number is [protected]

Previously, i did not have any problem with Airtel but now, they have been deducting amount from my account for something i have not used at all.
They have been deducting my Rs.10 weekly for TIPS BY YUVRAJ SINGH service and Rs.30 weekly for Video Mode Activation. I have complained earlier to your Customer Care and deactivated whatever was activated on my number. But still, I am facing the same issue. Whenever I call them, they say i have gone to their site (Airtel Live) and downloaded some stuff from there that is why the amount is getting deducted. But i never go to Airtel Live for net surfing. 19-Mar-2011 again they deducted Rs.10 for “TIPSBYYUVRAJSINGH” I am not able to understand what should I do regarding this issue.

I have already complained about this issue 3-4 times, but of no use.
They tell me to go to Airtel Live on my mobile My account in that and unsubscribe, But I do not see “My account” option at all in my Airtel Live menu.

Can you please resolve this issue .

Regards,
Praveen

My present plans assures me for speed of 1mbps till 15Gb and then reduces to 256kbps, but I can assure that i have not used 15gb of data and then also my speed is reduced to 256 kbps. I have checked the same with my acct on Airtel site and it states high data uses of approx 13Gb+ on 19th of this month. Which can't be possible as on 19th I had very busy day and returned in late evening and just checked my mails. There is definitely some kind of problem, which has to be sorted out as soon as possible

Landline number with DSL :[protected]
Contact Person : Karan
Mobile no : [protected]

Dear sir,
this is to state that my airtel no. is [protected] and I am a regular customer of airtel since last 4 years. I used to surf web via gprs mobile office 4 year back same problem of gprs slow speed was then and same now. I could not get more than 4-5 kb download speed in sonipat while during roaming in delhi i got up to 30 kbps downloading speed. So my request is to upgrade their servers in sonipat city area so that we may not move to other services like tata, vodaphone etc. I want airtel to be no 1 in all type of services. Thanks in advance.

Dear Sir

This complain of mine follows the complain made on 28 feb 2011. I will first publish the previous complain and then move forward to my current grievance.

Previous Complain -:
I had applied for mnp on 17 feb 2011. I got a upc , which i submitted to docomo on 19 with the processing fees. Since then I am receiving calls from airtel saying that due to some technical glitch the porting out will be delayed. They are trying every trick in the book to retain me. Its is none of the Airtel's business to enquire about which subscriber I am applying for. Airtel then indulged in a grossly unethical business practice on 24 feb 2010. I got a call from Airtel ,again saying due to technical problem we are unable to port out followed by the pursuance to retain Airtel. When I refused and told him about the distress they are causing (specially running on zero balance for porting ) he offered me a plan which he said I could use mean while. The details given by him where as follows
Send cpr <mobile no> to 51619
He told me this plan has 6 months validity and the first month calling is free so u could use this plan for free in mean while my porting out gets processes.I repeatedly asked him whether sending this would negate my mnp request and he assured me anything of that sort would not happen.

When I did the required I was bewildered to receive the message that " your port request has been canelled". I recharged my mobile immediately to call to customore care. I requested them several times but to no use. I got my second shock when an Airtet representative deceived me by giving a random complain no which did not have any complain.Again I called to customer care and had a conversation with Mr. Asif who set my call on hold and did not respond.
Its such a harrasment caused by Airtel and running to customer representative of Nagpur (zone 1) has been like being kicked like a football
Airtel being such a big company is not expected to be indulging in such practices and this needs to be a alarm of sorts.


Current Complain -:
After behaving in the way the did, Airtel is not ready to stop this illicit behavior. They rejected my port out from Airtel (upc dated 17 feb 2011) citing the reason that "your porting request can't be made because the upc code submitted does not match the upc code generated. Following this I verified with the -would be- subscriber. They told that the upc code generated is correct. I waited for porting to happen but my upc lapsed. Then I generated a new code on 9 march 2011(which lapsed on 23 march due to Airtel's deed). My -would be- subscriber submitted the code. Again the Airtel came up with this unique mismatch theory.The interesting thing in both the version is that after generating the upc code Airtel called punctually to ask the reason for MNP and tried somehow to retain me. I rejected it upright. After that they came up with this grear mismatch theory and interestingly no calls followed afterwards.
What about the losses which I have incurred due to non availability of balance on my mobile?Who is going to compensate for the urgent calling requirement which i encountered? Who is going to compensate for the harassment caused, energy wasted,time wasted in those innumerable visits made to airtel, new subscriber ,(airtel call centre on phone).
Its really distressing to see a costumer treated like this, Pathetic !

I AM HAVING CONNECTION FROM AIRTEL VIDE A/C NO.16086690 AGAINST WHICH I WAS GETTING SATISFACTORY SERVICES TILL DECEMBER 2010 BUT SUDDENLY IN JANUARY I GOT INFLATED BILL OF RS.8709/- AGAINST THE SAME VERY CONNECTION WHICH NEVER EXCEEDED 661/-. I HAD COMPLAINED TO THE COMPANY VIDE REF NO. 43071170 DATED[protected] FOR THE SAME AND ALSO CHANGED MY PLAN FROM THE EARLIER ONE TO IMPATIENCE 1399 AS THEIR OFFER OF PAY RS.100/- AND DOUBLE SPEED DID NOT WORK AT ALL. NOTHING HAS BEEN DONE BY THE COMPANY TO REVERSE THE EXCESS CHARGES BUT I AM GETTING THREATENING CALLS FOR DISCONNECTION OF THE SERVICES. WILL BE COMPANY LOOK INTO THE INFLATED BILL AND REVERSE THE SAME TO THE PREVIOUS MONTH. FROM FEB 2011 I AGREE TO PAY AS PER MY NEW PLAN.

THE CONNECTION IS IN THE NAME OF HARISH KUMAR CHUGH AND I CAN BE CONTACTED ON [protected]

I had first logged a call with Airtel Customer Care on 8th March' 2011. Its been 16 days now, no resolution. My Airtel HD STB Box hangs every hour or so, no fix even after 5-6 hours on call. Connection ID: [protected]. Manish.

I am really fedup with Airtel service now. They simply close my tickets without fixing it, which is even more frustrating. Any help will be highly appreciated.

Note: Im thinking of Switching to TataSky in April'11. Im paying Airtel Rs 650/- for 3 connections, now I think its not worth. I was Airtel loyal customer in Broadband too, and was very happy with their service, which is why I chose to buy Airtel even if it was expensive at that time. Now I am repenting.

I am Arjun Singh, a Airtel prepaid Mobile SIM user fro Uadaipur Rajasthan. I lost my mobile phone.
I am in the need of duplicate SIM of my mobile number. I have lodge a complain the against the mobile theft in police station and blocked the SIM to prevent from miss used.

Now, I have asked to service center in udaipur about the duplicate SIM for my
previous number ([protected]), they told that SIM is not in stock for this
series. So I asked them till when they will be available in the store. they
gave me 10 days to inquire about the same. I did it after 12 days, but again I
got the same reply that SIM is not in store.

It has been one month for me to wait for the duplicate SIM and facing the
problem. The attitude of the service center people highly objectionable. They
do not care about the customer's problem and also do not pickup the phone.

I want to know " how and when I will get the Duplicate SIM" from Udaipur
Service center.
if you can not provide the SIM, you can say to customer that your service is
poor, so i can switch over to another service provider.

Please do the needful.


Thanks & Regards,
Arjun Singh
Airtel mobile no which is blocked and need to get Duplicate SIM----[protected]

Current number- [protected]

Good Evening Sir,

I am an airtel customer. I am using airtel's blackberry service for the past 1 year. I have faced number of problems since then. It had stopped working for a while in between and after repeated calls nothing got solved. It took almost 15-20 days for the service to resume. Also, none of your customer care executives guided me and my husband properly (he had similar issues).

We are facing the same issues again for the past 3-4 days. The EDGE in our Blackberry has started coming in small letters, which means that the internet service is not working. When I called the customer care number. It took almost 15 mins for the call to reach the customer care executive. I have no idea how the 121 service is designed, whatever I press, it doesn't go to the customer care executive. I keep going round and round through the same menu. When I tried calling the 198 complaints number, it went to 121 and when the customer care executive spoke to me, she wasn't able to identify my complaint and asked me to call 198 (which I had already dialled and the call went to 121). I have no idea how this happened. She couldn't guide me properly. She couldn't even speak in English, she was speaking in Kannada and I don't understand Kannada as I am not from this state. She asked me to call the Blackberry Support number 7070 (which again I had called as we had gone through this trauma earlier as well). Before speaking to this executive I had already tried calling the Blackberry Support number, which said that the service is not available on the phone.

We tried calling the Nodal office number, where the person misguided us and asked to call again. When we tried calling again, nobody picked up the call. May I ask why airtel is giving such pathetic treatment to it's customers?? We went through this last year as well. Inspite of paying for the internet if we cannot use it then what's the point in having the service. None of the customer care executive guided us correctly. We are not able to use the internet which is quite important for us, considering our work.

We are going to wait for another 2 days and we are switching to other service provider. We have been using airtel for the past 7-8 years and I regret to say that airtel's standard has detoriated which is forcing it's customers to switch to a different service provider.

MY NAME IS- ANKIT JAIN
MY ENAIL ID [protected]@GMAIL.COM
TELEPHONE NO [protected]
I had purchased a airtel broadband wifi connection (telephone no.[protected] and had given Rs1750 at that time. That time the company promised me to give me a gift either a sun glasses or a
Reebok watch. I complained the company several times saying that the gift had not reached me yet but they always said that the gift will be delivered to me in 1 week but I have not received it yet. For
the proofs that I talked to the company are the reference numbers that they gave to me every time after filing the complaint they are as follows[protected] date -20 november, 41049928 date-21december, 41611082 date -7 january, 41973108 date -19 january).
in the month of februrary and march also i have complained so many times but no conclusion had come
the airtel company is a fake company who do not know any anything except o make money

Dear Sir/Madam
I keep getting calls from this number; [protected] (which I believe is a Delhi airtel number) on my landline on a regular basis, and this person talks in a very abusive, offensive and vulgar language, I kindly request you to look into the matter as soon as possible and do something about it! PLEASE!

Thank you....

I had made an enquiry for buying the Digital TV from Airtel on March 18 2011 from the Airtel website. Within a span of 1 hr, I received a call from Mr. Ajay Kumar of Vriti Infocom, with details on how to make this purchase online. He sent me a mail with all the details. I was told over the phone that the connection would be given on 19th March if the Payment was done the same day.

I made the payment online via Bank Transfer from ICICI the same day and sent him the form reference number for processing the payment within 15 minutes.

Till date I’ve not received my digital TV connection. I’ve called the airtel customer service 10-11 times, each time with a different response catalogued below:

1) The payment has not yet been made.
2) The connection is suspended because of negative balance
3) The connection will be given in 24-48 hrs (This was said 72 hrs ago)
4) You’ll receive a call in 3 hrs from marketing. (2 days ago)
5) I’ve requested a call back from my supervisor to address this issue.7) …

Even vriti infocom is conviniently out of reach, now that the dirty work is over.

Are these the set of standard hurdles one has to go through when buying the digital TV connection online??!! I’m frankly fed up of the service offered even before using the service.

Hello,

Its my airtel mobile number past one month before it is a vodafone number i have change into airtel via mobile number portabilty, while travel to roaming im not getting any signal it shows emergency calls only not able to make and receive calls while in roaming if some one calling means it says this number is SWITCHED OFF but i dont off, now im in roaming only ( BANGALORE ) my cell is not switched off, now also im facing this problem, nobody helping with this in airtel complaint given 2 times but no response in AIRTEL customer support, i dnt what to do. . im totally upset. . no calls from my parents and my job related. . i think i made mistake that changed to airtel. .

I have taken aritel dish TV 2 months back , since 1 wk its not coming, i had registered compliant on 19th this month, the fellow who came to see the problem is tell me to change over to other dish and they are telling they will not refund the money, so its the problem with cable has no qualified person not looking the problem, what i have to do to get back my money, please reply. my customer ID is [protected]

AIRTEL is SMS that, they will give free call for Rs. 300 in a month, but, in the bill they are charging for it.

Best regards,
Koushik Das
Deputy Manager - APC Engineering
Clyde Bergemann India Pvt. Ltd
[protected][protected][protected]
>> CLEAN ENERGY SOLUTIONS <<
[protected][protected][protected]
Phone +[protected]
Fax +[protected]
Mobile +[protected]
E-Mail Koushik.[protected]@clydebergemann.in
Internet www.clydebergemann.in
Clyde Bergemann India Pvt. Ltd | C-7, Phase-II, Noida, Distt. Gautam Budhnagar, Uttar Pradesh - 201305 | India
----- Forwarded by Koushik Das/CBI/Clyde Bergemann on 03/23/2011 11:12 AM -----
Koushik Das/CBI/Clyde Bergemann
03/23/2011 09:39 AM
To
[protected]@airtel.in, [protected]@airtel.in
cc

Subject
Fw: YOUR AIRTEL BILL, FOR AIRTEL NUMBER [protected]_DSL [|BAL|Qrc3364347|]




Dear Ms. Gayathri,

Waiting for your reply...................

Best regards,
Koushik Das
Deputy Manager - APC Engineering
Clyde Bergemann India Pvt. Ltd
[protected][protected][protected]
>> CLEAN ENERGY SOLUTIONS <<
[protected][protected][protected]
Phone +[protected]
Fax +[protected]
Mobile +[protected]
E-Mail Koushik.[protected]@clydebergemann.in
Internet www.clydebergemann.in
Clyde Bergemann India Pvt. Ltd | C-7, Phase-II, Noida, Distt. Gautam Budhnagar, Uttar Pradesh - 201305 | India
----- Forwarded by Koushik Das/CBI/Clyde Bergemann on 03/23/2011 09:38 AM -----
Koushik Das/CBI/Clyde Bergemann
03/17/2011 12:39 PM
To
[protected]@airtel.in, [protected]@airtel.in
cc

Subject
Re: FWD: YOUR AIRTEL BILL, FOR AIRTEL NUMBER [protected]_DSL [|BAL|Qrc3364347|]




Dear Ms. Gayathri,

It is not acceptable to me.

You are charging more.

And, you sending a SMS that you offer Rs. 300 and then charging.

As per your SMS dated[protected],[protected] ,[protected] and so on,
" Enjoy unlimited calls on your Airtel Fixline [protected]. Make Local & STD calls upto Rs. 300 & enjoy all local and STD calls free after that - offer valid from[protected] to[protected]."
" Enjoy unlimited calls on your Airtel Fixline [protected]. Make Local & STD calls upto Rs. 300 & enjoy all local and STD calls free after that - offer valid from[protected] to[protected]."

If you will not giving discount then why you SMS ing like this?????????

Regaring this I want to discussion.

Best regards,
Koushik Das
Deputy Manager - APC Engineering
Clyde Bergemann India Pvt. Ltd
[protected][protected][protected]
>> CLEAN ENERGY SOLUTIONS <<
[protected][protected][protected]
Phone +[protected]
Fax +[protected]
Mobile +[protected]
E-Mail Koushik.[protected]@clydebergemann.in
Internet www.clydebergemann.in
Clyde Bergemann India Pvt. Ltd | C-7, Phase-II, Noida, Distt. Gautam Budhnagar, Uttar Pradesh - 201305 | India


[protected]@airtel.in
03/17/2011 10:59 AM
To
Koushik.[protected]@clydebergemann.in
cc

Subject
Re: FWD: YOUR AIRTEL BILL, FOR AIRTEL NUMBER [protected]_DSL [|BAL|Qrc3364347|]





Dear Customer,

We regret the delay in responding to your email.

Ref: Email dated[protected], regarding billing discrepancy of airtel account number 15953086.

Thank you for writing to airtel and the opportunity to assist you.

We would like to inform that as per reference number 44141882 informed that there is no error in bill correctly charged as per the plan. So adjustment is not applicable hence resolved.

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.

Please do write in for any further assistance.


warm regards,
Gayathri Y.K
customer care executive
bharti airtel limited.
Now register your Fixedline & Broadband related Request & Complaint through interactive sms.For menu options, sms <Myairtel> to 121 from your registered airtel mobile. To register pls call 121 from your Fixedline


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[protected]Original Message[protected]
From: Koushik.[protected]@clydebergemann.in
To: [protected]@airtel.in
Cc:
Sent: 11/03/2011 10:03:29 AM
Subject: Re: Fwd: Your Airtel Bill, For Airtel Number [protected]_dsl

Dear Sir/ Madam,

Please find my bill for broadband connection details as followed:

Airtel Number: [protected]_dsl
Account no: 15953086
Bill Number:[protected]
Bill Period: 08/02/2011 to 07/03/2011


As per your SMS dated[protected],[protected] ,[protected] and so on,
" Enjoy unlimited calls on your Airtel Fixline [protected]. Make Local & STD
calls upto Rs. 300 & enjoy all local and STD calls free after that - offer
valid from[protected] to[protected]."
" Enjoy unlimited calls on your Airtel Fixline [protected]. Make Local & STD
calls upto Rs. 300 & enjoy all local and STD calls free after that - offer
valid from[protected] to[protected]."

As per SMS I have made some calls of Rs. 130.05. But you are charging of Rs.
188.96.

I need clarification for the following points:

You are making customer full why?? by adding extra bill on my head.
If you are not giving redeem then why you are sending this type of SMS.


Enough justifications required for the same.

If such kind ambiguity is there after your justifications; then, I will not
able to take service from you in near future.

Further more I would like to inform you that, I have another two Postpaid
connections the Nos. are [protected] & [protected].

Best regards,
Koushik Das
Deputy Manager - APC Engineering

Clyde Bergemann India Pvt. Ltd

[protected][protected][protected]
>> CLEAN ENERGY SOLUTIONS <<
[protected][protected][protected]

Phone +[protected]
Fax +[protected]
Mobile +[protected]
E-Mail Koushik.[protected]@clydebergemann.in
Internet www.clydebergemann.in

Clyde Bergemann India Pvt. Ltd | C-7, Phase-II, Noida, Distt. Gautam Budhnagar,
Uttar Pradesh - 201305 | India



Koushik Das

03/11/2011 09:35 AM

To
Koushik Das
cc

Subject
Fwd: Your Airtel Bill, For Airtel Number [protected]_dsl










[protected] Forwarded message[protected]
From:
Date: Fri, Mar 11, 2011 at 1:15 AM
Subject: Your Airtel Bill, For Airtel Number [protected]_dsl
To:


Dear Customer,

Please find attached your Airtel Bill for,

Airtel Number: [protected]_dsl
Bill Number:[protected]
Bill Period: 08/02/2011 to 07/03/2011

Please save it for your future reference. You need Acrobat Reader installed on
your computer to view this bill.

[protected][protected][protected][protected]
[protected]----

Your Airtel e-bill is protected by an unique password, which is your account
number. Alternatively, you can also open your e-bill by using the 8 character
password, which is first 3 letters of your name followed by last 5 digits of
your registered alternate mobile number.The password is case sensitive
(lowercase).

For example, if your name is Amit Kumar Sharma and your alternate mobile number
is XXXXX12345 , then your password will be 'ami12345'. If your name is
A.S.Gulati and your alternate mobile number is XXXXX54321 , then your password
will be 'asg54321'.

E Bill Password remains same for every E Bill sent month on month. Kindly
remember that the password is case sensitive and should not include any special
characters.

[protected][protected][protected][protected]
------
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

Hello,
I'm an airtel costomer. I requsted to port in my tata indicom no. (+[protected]) to airtel in 2nd march. and No. converted on 7th march. But on 14th march incomming and outgoing facility disconnected while I submitted all document to "VR Technobuild Shop No 3 Jagat Fram Gama Ist 201301Noida".
They said to submit document agian on 15th march. but till now they couldn't connect my no. every day I go to airtel retail shop, call and mail to nodel and applate officer but they didn't responce . I already missed 2 interview called.



So please solve my problem as soon as possible

From this [protected] airtel number coming unnecessary messages and phone calls to my sister number.She was in more depression now.so it makes torture and illness from her studies.many of times i am warning to that number but again and again it is continuing.. so give an solution for that..what i should do...?

sudhan mc
[protected]@gmail.com