Airtel Complaints & Reviews

I have lodged an complaint on 29th of March'2011 towards the dish tv picture problems and the same is still pending.
I am surprise that after so many calls/reminders, I am not getting any support form your end and still suffering. I have updated my new address burt the same is not updated from your end. If this continues, i will not be continue with airtel Digital connection.
My new addtress
Pinaki Mandal, Qtr no-305, Pocket - D
Loknayak puram
Bakkarwala Village
West Delhi- 110041

My contact no - [protected], [protected]

Hi,

My Customer id #[protected]

I registered a complaint about the connection problem (SM2) on 29th March 2011. Everyday when i call the customer care center i get a response that the engineer will come the next day morning and rectify the problem, which never happened for the next 2 days.

I expected at least sending an email to [protected]@Airtel.in will get the attention of representatives but even that never happened.
I never got a response to the emails sent to [protected]@airtel.in other than the auto generated email.

As a final step i emailed to the nodal officer of our division, then someone from Airtel Dth called an informed me that the problem will be solved in a day but it took 2 days.

So after 5 days of struggle, finally the problem is rectified.

TRAI regulations for DTH says "In case of non-receipt of signal, 90% of complaints must be redressed within 24 hours." I don't think Airtel follows the TRAI regulations.

I recommend customers to reconsider their decision when purchasing Airtel DTH.

-Abishek

Hi Team,

Since last 2/3 days I am unable to enjoy my TV. It is happening all through out the day. Please consider this as a high priority issue. If today I will not able to see world cup match then I will disconnect the same as I can not afford the loss of World Cup final match and India is other side. Also my oriya pack has not been activated in my account. Customer care number is not responding as well. Please call me back to discuss the same and also resolve the same as soon as possible. This is my first and last request and after then I will not in the position to help you out. I have attached the error scree for your reference. I am waiting for your quick response.

My contact Number : [protected]
Model: DS260
Bharathi Serial No: CPE000030HU[protected]
STB ID: [protected]
HW/SN: [protected]FOB125736 Y2 DS260

Sir,
I have a prepaid connection. My mobile no. is [protected]. i am activate 3g service when it is start. but it can never work. when i complaint it they didn't give me any response. they give only complaint no. I am complaint for this 3 time in airtel customer care. my last complaint no. is "C3GVO[protected]". When I am force the Customer care then they close my customer care connection. To this 3G service I am recharge my phone with Rs. 200 (for 250 MB Internet uses).
Ashok Kumar
[protected]
[protected]@yahoo.co.in

Respected sir,
My account balance is reducing without proper reasons when i uses internet. i had an unlimited internet plan. "we will never refund any money for any reasons" that was the response received by me from Airtel customer care.
Yours faithfully,
Habeebulla NK
Kunikkattu house,
Karad Paramba PO
Farook college VIA
PIN - 673632
Moblie - [protected]

I am a new customer to Airtel Broadband Services. My broadband services got activated on 2nd March 2011.
I opted for the 1300 INR plan and I stay in the Viman Nagar area in Pune.

I am was very happy with the speed of the internet speed. But this happiness was to be short lived. :(
The broadband service suddenly stopped working on the 26th March 2011 morning.

Now the problem starts.

26th March - I called up Airtel Support on this day. I got a response that there is a back-end problem and false Commitment from Airtel Customer Support that the service will be up in 48 hours.

28th March - As the broadband service was still not working, I decided to call up customer support. The Customer Support informs that the broadband cable is cut and the local political parties are not allowing fixing it. There is no deadline.

29th March - Service still not working! Talked to customer support executive(Name - Miss Kumada) in the morning. I got another false commitment that I will receive a callback before 1800 hrs. Obviously I did not receive any calls.

01 April - Service still not working! Talked to customer support executive (Name - Mr. Sushil Kumar) in the late evening. He informed that there is no deadline for this problem as nobody knows how much time it will take.
I asked him to inform Billing department so that the issues around the services is considered during bill generation. The executive informs that I will have to speak to billing department myself.
And when I asked to give the call to a supervisor, then the call was put on hold and eventually the call got dropped automatically.

Questions to Airtel Broadband service provider
1) Why is the valid permit not taken from government bodies before laying out cables in any area??? Why should the customer consider the problems between Airtel and local politicians?
2) Who will bear the losses which I have incurred due to unavailability of services?
3) Why is the customer forced to contact thousands (exaggeration) of departments???? In this case why can’t the technical support department coordinate with the billing department to take care of billing???
4) How can the customer executive just drop the call when an escalation is demanded?


Sukant Panda

Honorable Members of the Consumer Court.


I am facing too many problems again and aging by Bharthi Airtel Prepaid Mobile Service.

Honorable Members,

last evening I've received a SMS from Airtel @ 18:06 Message center Number[protected]. We Have Changed * copy *9. you have only pressed *. please reply with 9 or call[protected]free) to Make Sri Anjanaya Suprabhatam your Hello Tune. you will be charged Rs30 towards Hello Tune Subscription charges and Rs. 5 For song.)

The moment I saw the sms I had called the 198 Customer Care & the guy called Prabhakar the agent is only willing to talk in Local language & constantly saying that there are no such charges on your account & nothing is been deducted from your account, by that time from my balance RS 30 were deducted and later said I am transferring your call to my supervisor and kept me on hold for 17 minutes and the call got droped.
I received a sms by 20:28 in the evening I receive another SMS from (543211 ~ Thank you for choosing HelloTune. You have been Charged Rs30 for 30 days. to stop this service, call[protected]toolfree).Call55234 to avail Festival DhamakaOffers). same time one more SMS from (543211 ~ Your callers will Hear Sri Anjanaya Suprabhatham as your HelloTune. Song Downloaded Charges @Rs15.)

Since 20:28 Hrs I've been trying to call the 198# as usual they have blocked my number once again. the IVR message disconnects the call even after pressing the option #4.

Honorable Sir / Madam... I would like to ask you all a simple question Why a MUSLIM person would like to have a (Sri Anjanaya Suprabhatham) as a Hellotune.

Ever since I've taken this connection I've never opt for a Hello Tune.

They Have made this as their business of cheating the customers on daily basis. whatever they public in the Ads they repeat they same thing on daily basis.

Sir / Madam
please help me out I am fed up with this cheating business of Bharti Airtel.

Kindly show me a best way of taking an legal action, it's a sheer mental and Financial Harassment on monthly or by monthly basis.

Kindly take a strong action this time as with my last complaint one person calls & wants me to tell him what I have written on your website later he was suppose to call me back till date I am receiving the call from them.

This time a total of Rs75 deducted in one evening, I don't know I've stopped the service now by next morning I may end up with another shock.


Warm Regards,

Faisal Furruq.

[protected]

=========================================
Wrongly Amount deduction & Barring of 198 Services
Dear Consumer Court,

In recent past I had raised a complaint on Airtel prepaid mobile.

for changing my tariff plan after recharging with RC27 for the reduced call charges.

this was resolved by the Airtel Delhi Office one Rep contacted me, she informed about these things, ever since that day a new problem has started. my calls charges are been deducted extra (i.e.) if my call ends @ 10th sec im been charged some times 11paisa or 12paisa. ever since the day this rep had called me since that day my customer care 198 toll free number never gets connected or (BARRED)

Other problem what I am facing unsolicited sms's from all these [protected]/ 722/ 738/ [protected].... and I am registered for DND services since way long back when I had taken this connection in 2006. now upon checking The server says That the service is not registered. I have tried this one more time today to re-register for the same service. The Airtel DND service would not allow me to re-register as this new service wants me to select these options as follows.
Options.
1. Banking/Insurance/Financial / Products/credit cards.
2. Real Estate.
3. Education.
4. Health.
5. Consumer goods and automobiles.
6. Communication/Broadcasting/Entertainment/IT.
7. Tourism and Leisure.

I would like to know the Meaning of Do Not Disturb Services. they have covered all most many things in these options...

Sir / Madam.

This is my plea your regards, I would want your department to take a serious action in this regards,

ever since my last complaint I HAVE GONE THROUGH MANY Issues the above mentioned services.

looking forward to hear from your either side.

Regards,

Faisal Furruq
[protected]

This is my second complain regarding AIRTEL BROADBAND 4mbps 50 gb data download plan which i am using. Very disgracefuly i am saying this nothing is being done regrading my complain of not getting the specified data download of 50gb at 4mbps. I got around 40 gb of data download for the month of march which i checked in my account details and after that my download speed got slower to 256 kbps. When i complained about this to their technical department they said our server shows that u have exceeded your download data and nothing can be done about this.BHARTI AIRTEL is the worst company i have ever experienced. They just know how to cheat their customers by giving false details and false data plans to their customers.I am using BHARTI AIRTEL BROADBAND services from the past 3 to 4 years and paying my bills on time then also they are not doing anything to rectify my problem. I am very much dissapointed from BHARTI AIRTEL BROADBAND services and i highly recommend everyone not to get any kind of sevices from BHARTI AIRTEL
HIGHLY HIGHLY dissapointed with BHARTI AIRTEL SERVICES
THANK YOU
KAPIL([protected])

I have been receiving SMS from [protected] number for past 2 years. So many times i called to that number no one is picking up my call. I have make a complaint to Airtel, but no response. I gave a request to Do not disturb service on November 2010 but till date the service is not activated. Please help me

I want detailed bill with amounts spent for each call shown, on my prepaid number [protected] of month march 2011 to my mail [protected]@gmail.com

Dear sir.,

pls faind follwing pf detailes

pf no - HR/GGN/10693/028360
EMP. NO.- 55620
BANK A/C NO.[protected]


All paper send on 1 jan 2011 but PF still not recd in my A/C, so pls reply me verry urgent


Regards,
Rajesh Tukaskar
[protected]

Dear Sie/Medam

me ek Mobile recharge retailer hu, mene ek Airtel company ([protected]) ka numbar Idea me Port in kraya tha, jo lagbahg 20/02/2011 ko Idea me port inho chuka hai, mene is number par airtel se 100 rupees ka recharge kraya jo successful ho gaya, jo Airtel se successful nahi hona chahiye tha, kyoki yeh number 20/02/2011 se Idea me Port in ho chuka hai, maine rupya return karne ke liye Airtel Company se baat ki to Unhone ye kahte huye mana kar diya ki ye Customar ki galti hai, kripya mujhe Btaye ki Is bare me Airtel company ke Khilaf kya sakta hu,

TxID[protected]
rech Date-27/03/2011

Thans & Regards:-
Mohd Furkan
Mob No-[protected]
Email- [protected]@gmail.com

dear sir,medam
mera naam gopal hai.main airtel prepaid mobile ki servise 3 saal se use kar raha hun jiska mobile no.[protected] hai.[protected] ko mujhse ritelare ne bataya ki agar aap 101 rupaye se recharge karoge to aapko full talktime milega aur aapki call rate par koi fark nahin padega.to maine 101 se recharge karva liya.uske baad meri call rate jo ki pehale 1 paisa par secend thi wo 60 paise par minit ho gai.jiske liye maine[protected] ko 121 par comlent ki (jiska reference no.CBDVS[protected] hai) to mujhse kaha gaya ki aap 32 rupaye se recharge kara lo to aapki call fir se 1 paise par secend ho jayegi.maine wo bhi kara liya lekin kuchh nahin hua.dobara maine fir 121 pe camplent ki( jiska reference no. CBNRA[protected]) to mujhse kaha gya ki aapko galat jankari di gai hai 32 rupaye ke terrife se call rate change nahin hoti aur mera fon kaat diya gaya.[protected] ko maine apna mo. no. portbility ke liye reqvest ki to mujhe airtel se call aaya aap no. porteble na karen 48 ghante me aapki call rate change kar di jayegi.lekin 2 din baad bhi kuchh nahin hua. ab main 121 pe call karta hun to meri camplent sunne se pehle hi meri call dissconnect kar di jati hai.
so plz sir,help me.

gopal [protected]
auraiya(U.P.) mail [protected]@gmail.com

P Sethumadhavan
I had bought a Sony Bravia LCD TV on 28th March from M/S Nandilath G-Mart. Along with the TV i had received an activation kit from Airtel Digital TV (HD).After going through the instructions as per the kit. I was given the customer ID [protected] . I was insructed to recharge Rs1000/- through this ID and was promised that the installation will be done within 48 Hours. After they failed to keep their promise i had called the costumer care executive again. They started giving me silly excuses like " Saarry saar the database got corrupted".After contacting the local nearby dealer i was again told to contact the Ernakulam Office of airtel but my calls were not being taken up. I am fed up of this irresponsible attitude of the employees of an MNC. I request the company officials to Hire sensible employees who gives a damn about the customers rather than these Callous Officials.

Display Quility Dull
Customer ID: [protected]

I have :Airtel DTH" at my home at Munadi Kharar Mohali Chandigarh display quality is dull. I have call to customer care many times but they deniey to lodge to complaint for such type of display and they asking to call me to Asst. AIRTEL DTH when i call there his cell ph swtich off. It is very erriting

I called Customer Care
I called Airtel DTH Assi.
I called my Retailer
I called Technical Service Head

But there is no Response Plz do the needfull for me.

Sub: for Mob. No. [protected]
deactivation of all promotional calls and promotional sms, cricket and other
forms of sms .

My address
Sardar Darbara Singh,
Mobile number [protected],
Upperpet Shivar,
Nekunda,
Dist. Warangal,
Telangana.

I have been constantly disturbed by promotional calls and promotional
sms, cricket sms, etc. and loosing huge amount of money in additional to
mental torture. I contacted customer care centers but in vain. Moreover sms to
either 121 or START DND to 1909 doesnot work in airtel as I have tested and
failed.
Hence, I request you to take up my problem and deactivate promotional
calls and promotional sms, cricket sms, etc. at the earliest.

This is to bring to your notice that I had bought an Airtel Digital TV DTH connection last year and was happy with the same. I had just trusted this brand as I was using this mobile service since last 7 years. But, as with TATA SKY and other private DTH operators, true face was shown now which was so frustrating that I had to share my experience here.
There were some new channels introduced on Airtel for which the dish has to be re-aligned which is known as Satellite Migration. This was not even informed to me by any means but found it on when I called the customer care waiting for almost 20 minutes. It has been almost a week and 5 complaints regarding this issue have been booked with no result. Moreover, yesterday I had a talk with Mr. Abhishek who was the Manager on duty and he as usual gave false acclaims for the 7th time that the engineer would come to my home today. But, same thing continued and they were falsely committing once again.
It is very disappointing as I did not atleast expect this from Airtel as I have also heard many bad experinces for TATA SKY and RELIANCE BIG DTH. Also had been using DISH TV.
Please help me if you can in this regards and let us see if these people can understand your language.
Zubin Engineer
[protected]

Wow now another bench mark set by so called engineers of Airtel Digital TV. After 5 days one engineer 'Roshan-[protected]' informed me that there will be charges of 100 bucks per visit on no fault of mine. I told him that I will call the Customer Care desk then. I informed the supervisor/dealer Chandan-[protected] about this. He said there is no such charges. Few minutes later I received another call from another engineer Kuldeep Rana-[protected] who insists to come and resolve the pending issue.

Now to my surprise 'Roshan-[protected]' came to the scene again and call me that he is coming to fix it. It is his good fortune that as I was in office he succeed to collect the charges from one of my family member who was unaware of this.

Enough is Enough. Now you people should get ready for the real game. Copy of all the emails as well as call details will be forwarded to press.


Nitin Kar


--- On Wed, 30/3/11, nitin kar <[protected]@yahoo.co.in> wrote:


From: nitin kar <[protected]@yahoo.co.in>
Subject: Fw: URGENT: COMPLAINT
To: dthnodal.[protected]@airtel.in
Cc: [protected]@airtel.in
Date: Wednesday, 30 March, 2011, 9:57 AM

This is pathetic. Now call centre executives can disconnect the calls as many times they wish if they are unable to assist customers.

Way to go Airtel. Its time to switch over. I think I should change my four year old mobile connection as well as Airtel Digital TV.


Thanks for nothing.


Nitin Kar


--- On Tue, 29/3/11, nitin kar <[protected]@yahoo.co.in> wrote:


From: nitin kar <[protected]@yahoo.co.in>
Subject: URGENT: COMPLAINT
To: dthnodal.[protected]@airtel.in
Cc: [protected]@airtel.in
Date: Tuesday, 29 March, 2011, 9:39 AM

Hi Daya Krishna,

The reason to write an email to you is the belief that I would not get any help from your customer care executives.

Since last 15 days I call up the Toll Free numbers to add CBS Prime as TOP UP. First of all the screen shows send SMS to subscribe..I send sms son't know how many times, received sms back that it will be processed within 48 hours and someone will contact me. But no calls. When I call back the lady thought I am a fool told me it is not available yet and the sms I received from Airtel might be a spam. Later she says the screen showing to add the channel is just an advertisement/publicity for the new channel. I wonder.

Few days later I received call saying the channel is available now and they will send an engineer. It is already 8 days now. No one turn up and not a call.
Last night I call up your call centre again as I am receiving error code SM2 in the screen.The representative was so sleepy he said within half an hour it will be ok. Till now in the morning it is the same and not resolved. I didn't slept till 1230 AM. It is harassment. Now it is never easy to connect the call to your call centre. I am trying since 8 in the morning.

Hope you can help. You can trace all the calls I made to the call centre. My C.ID is [protected].

Dear Sir,

My name is Capt Jhilmil Mukherjee. I took your Airtel digital TV
connection on 21 March 21, 2011. My customer ID is [protected].

I am attaching your information pamphlet with this mail which clearly
shows the English movie channel WB to be a part of English Plus
Package. As I am entitled to Economy sports package for the first 4
months which did not had any English channels as I wanted so I
separately opted for the English Plus package. But then I was not
given the channel WB. When I called your customer care executive they
plainly refused any information of WB being a part of this package.

Please look into this matter and please arrange to provide me all the
channels that are shown in your pamphlet.

Your prompt response will be highly appreciated.

Thanking You
Capt Jhilmil Mukherjee

Dated: 31 March 2011

Sir,

I, Priya Chaku, staying at Jodhpur, Rajasthan, had opted for mobile number portability for my number [protected] from vodafone to airtel a month ago which was done after a lot of complaining.
Today at around noon my sim got blocked without any information and I am unable to make or receive any calls or messages since then. People calling me receive an information saying that this number is out of service. The person from the airtel office said that my number has been rejected.
I would like to know the reason behind such inconvenience caused yet again and kindly do the needful as soon as possible.

Regards,
Priya Chaku
+[protected]
[protected]@indiatimes.com
[protected]@gmail.com