Airtel Complaints & Reviews

Dear Sir/Madam

I refer to the complaint no: 44496826, Landline no:[protected]

I wish to inform you that i am quite upset with your customer support and a "clueless & incompetent" technical team. Below is the narration of reasons as to why i am forced to describe airtel technical team as one.

I called your customer care on 24th morning regarding "internet not working". they told me that they will be sending an engineer and nobody turned out on 24th. I had to call again on 24th evening to "remind" your customer care. they gave me a commitment that an engineer will be prvoided for rectifying the problem and that he will come to my house in the morning.

Based on the commitment by your customer care, i laid off few important appointments for the sake of attending your field engineer during his visit. The engineer came to my house @ 1.30pm and to my surprise he literally came empty handed, ie without any tools or even a standby modem. To my surprise he did not even have a RJ45 patch cable to test. The engineer came and did some revamping of the modem through router page and it wasn't sucessful. He then said that he would come back after some time talking to his senior and left my home around 2.30. I waited for him to come back and indeed he did come back @ 4.30 again empty handed. I asked him if it was a router/modem problem and he said it could possibly be that only and tried to leave. I stopped him and asked him to install a stand-by modem and he said, his agency does not have any standby modem currently and that he would get it by 25th morning and do the installation (i am skipping the number of commitments made by the engineer on providing a stand by modem, since that would only make this mail lengthy without addressing the issue.) Please be informed that i am not making any complaints against the Field engineer Mr.lokesh who came to my house for rectifying the problem, as he tried his level best and he was competent enough to handle config problems. But the agency for which he works is just "crap"and that you must take the onus of appointing such crappy people as your support agents.

on 25th afternoon he came back with a standby modem (Beetle 110X) which i suppose could have been picked up from trash bin as it looked just like a piece of garbage with so much of dust and scratches) He did all the things that he could do and to his best of his knowledge. But everything failed. I provided him with my laptop, just to check if the LAN port on my desktop had some problem. But the modem did not work on my laptop too. He then tried to connect it with a wi-fi router but that again failed. He went back saying that "thats all he could do" and that he will contact airtel official to test the MUX and Port end.

Right from that time, you guys are trying to figure out where exactly is the problem, but till now neither your technical team nor your customer support has been able to give me a solution. I have spoken to around 10 customer care officers and to Ms.Priyardarshini of the escalation team and to Mr.Amrut, who introduced himself as priyadarshini's boss.

Please be informed that i am sick and tired of calling your customer care and repeatedly repeating my name, telephone number, nature of complaint and the long hours that they put me on hold to get back to my query.

I wish to inform you that i have been with airtel for the last 8 years and that i am a gold subscriber. Good to note that you have given me such a position. But the sad part is that you have completely lost my trust of being a good service provider and a technically competent team of people. Sad that the SLA that you offer has gone for a complete toss and it doesn't bring anymore value to the customer, when not implemented and adhered to. Its even more disgusting to note that your technical team is totally clueless on the problem. It only goes on to say that you have lost valuable people to the competition and that they have grown stronger by offering me a new broadband connection with the same kind of SLA and money back guarantee with free live demo and Zero Entry Cost.

i have been a staunch supporter of airtel and an ardent blogger for a long time. I write reviews read by millions of people and have written so good about airtel (http://www.mouthshut.com/review/Choosing-a-DSL-Provider-slpnppltt) when i truly enjoyed its services in the past

But now, having understood how much airtel has changed from being a value service provider to "just another" service provider is quite hard to digest. I may not want to have business transaction with "just another" service provider and such incompetent technical team.

This is my last request to resolve my issue and i am "Pleased" and generous enough to provide you time till 5pm tomorrow[protected]Sunday). I know its a sunday, but this will prove if you are really a customer's company and truly regret for having "jailed" me inside my house awaiting resolution.

Failing to comply with my final request to resolve the problem, you may receive a disconnection letter for all my airtel services which includes my 5 airtel mobiles, 1 airtel DSL and Landline connection and 2 airtel DTH services, by 11.30 am on[protected].

Dear Sir/Madam I Bideshi Samantray,Father- Madhab samantray,D.O.B-06/10/1977 of address: Village-phulapokhari,P.s-Baranga,Distt-Cuttack-Pin-754005-ODISHA,Contact Number:[protected], would like to bring into ur notice that I have faced a great trouble by using this airtel service and i was putted in trouble only by airtel when in the night at 10pm when i dialed to my home for medical emergency as accident took place in the road but at that point of time i found suddenly my outgoing calls and sms are barred by the airtel service provider,when i called to 198 toll free customer care they didnt respond to my calls,i have tried more than 1000's of times to contact with customer care but they didn't picked my call and in such serious medical case i was not able to contact anybody due to this airtel,I have purchased the this sim on 3rd January2011 at the time of purchase i have submitted my Driving License Xerox copy & Passport size photo to the Airtel Relationship Centre Cuttack and after 3days of purchase of Sim i have received a message from Airtel that Thank you for choosing Airtel we are in receipt of the documents submitted by you.

Therefore i Request D.O.T and TRAI to please look into this kind of matter punish these telecom operators and help atleast those people who hav till now not faced such kind of problem today i faced this problem and it may be tomorrow any person may face this problem,there should be made some rules that before barring they must inform the customers abt this so that one can be aware of this.From this bad experience i will suggest all my realtive in my home using 12 airtel connections to port in to bsnl and leave airtel now i know that BSNL best hai mere liye aur humsab ke liye bhi ,hatao ish ghatiya airtel ko .

I have a digital TV HD connection ([protected]). I opted for the two new HD channel offered by Airtel i.e. Discovery HD (Ch-338) and movies now HD (Ch-198).

The costomer care told me that I shall have to migrate to a new Satellite and so the alignment of the dish has to be changed. After almost one week and repeated requests, instead of sending anyone to change the alignment, they have now promptly migrated my connection to second satellite and no channel is now available now. Its been 2 days since they have been giving false assurances.

The local airtel care centre is demaning money for this migration. Why should the customer suffer (RS 200) for the decision of the company to change the satellite??

This is absolute cheating by Airtel to deny the customer of the services and charge them for it.

Suji Nair (Mob:[protected]
e mail: [protected]@gmail.com

Dear Sir;

My mobile no.is [protected].

My complaint is related to curtailment of balance without using any services. While, I have contacted on AIRTEL complaint centre no.198 on dated 05.03.2011 which request ref. no. CBDCK[protected]. But, no action has been taken and each day @ Rs. 1/- to Rs. 5/- is being curtailed from mobile without using any value added services. One point is also noticed that after doing complaint, when I have tried to recomplaint through their complaint service no.198, no one has picked up the call in customer care centre. I have also complained through mail on 11.03.2011 and 16.03.2011, but no action has been taken.

When I have tried again to contact on customer complaint service no.198 of AIRTEL on dated 25.03.2011, a customer care person has picked up the call. When I have told about confirmation for request reference no. CBDCK[protected], he has cut my call without any hesitation. After that again, I have tried to contact in customer care, but noany reply got from customer care and has been disconnected my call.

I am also attaching my mail correspondence with AIRTEL as follows which is self explanatory:-


Regarding curtailment of balance
Friday, 11 March, 2011 7:04 PM
From: "dhruv kumar" <[protected]@yahoo.co.in>
To: nodalofficer.[protected]@airtel.in, appellate.[protected]@airtel.in
Dear sir;

I am abserving that from last 7-8 days, a sum of Rs. 3/- is deducted from my prepaid mobile no.[protected]. While, I have called on complaint no.198 and told to look into the matter. But, no action has been taken to stop the service. Later, I have gone to customer care office. Customer officer has stopped the service and told me that no any deduction will be made from next time. But, today, again, it is observed that Rs.3/- is deducted from my balance. May I know why?

Please look into the matter and confirm it. If any service is started on this no., please stop it.

Thanking you

regards
Dhruv kumar










________________________________________


Re: Regarding curtailment of balance
Wednesday, 16 March, 2011 7:15 PM
From: "dhruv kumar" <[protected]@yahoo.co.in>
To: Appellate.[protected]@Airtel.in, nodalofficer.[protected]@airtel.in, appellate.[protected]@airtel.in
Dear Sir;

Refer to my mail dated 11.03.2011 regarding curtailment of balance from my prepaid mobile no.[protected], till today no any action has been taken. While your sent is showing to take action shortly. You should aware that 5 days already has gone, but no action has been taken by you.

I want to clarify also that when I am going to write the massage STOP and sending to 1210 or 121, I am just getting the massage i.e. Your request to stop service has been received, we shall get back to you in a few minutes with the option. Dial 57875(Toll free) and set your favorite song as hello tune.

After some time, again, I am getting massage i.e.

The following services are active on your mobile:
To reply type the serial number of the service that you with to STOP
1. Cricket Score Pack

After this again I am going to type the serial number of the service with STOP.

After that, Again, I am getting massage from you i.e. DND is deregistered. Please contact on 1909.

When I am contacting on 1909, DND is deregistered.

I want to say also that no any service is active on my mobile no.[protected].

Please clarify why my balance is curtailing without the use of call.

Please resolve it within 2 to 3 days, otherwise it will compell to take action against AIRTEL. It is very bad thing that you are cutting my balance Rs. 3.00 per day without use of any service.

Please look into the matter and resolve it as soon as.

Thanking you

Regards
Dhruv Kumar
[protected]







Re: Regarding curtailment of balance
Wednesday, 16 March, 2011 7:12 PM
From: "Appellate.[protected]@Airtel.in" <Appellate.[protected]@Airtel.in>
To: "dhruv kumar" <[protected]@yahoo.co.in>
Dear Customer,

Thank you for contacting Appellate Officer Desk at Airtel. We are in receipt of your query/complaint and will get back shortly

Regards

Appellate Officer,
Assam and North East

Disclaimer: Kindly note that the working hours for Appellate is from Monday to Friday between 9:30 am to 6:30 pm.
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.





Re: Regarding curtailment of balance
Wednesday, 16 March, 2011 7:15 PM
From: "Appellate.[protected]@Airtel.in" Appellate.[protected]@Airtel.in
To: "dhruv kumar" <[protected]@yahoo.co.in>
Dear Customer,

Thank you for contacting Appellate Officer Desk at Airtel. We are in receipt of your query/complaint and will get back shortly

Regards

Appellate Officer,
Assam and North East

Disclaimer: Kindly note that the working hours for Appellate is from Monday to Friday between 9:30 am to 6:30 pm.
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.


Please look into the matter seriously.


Regards

Dhruv Kumar
Cell no.[protected]
Alternate Cell no. [protected]

Hi,

I had purchased the airtel 3g card from Tell connect, Sarojini street,T.nagar, Chennai 17 on 11-Feb-2011. It was earlier very slow with speed ranging around 24kbps. My connection number: [protected])

Atleast it was working for a few days, then we had a number of issues using the connection.

Please find the details below:

1. We were asked to recharge the sim which was perfomed, and after a number of repeated calls to the customer care, at last they are saying that the connection is active. We never got a responsible answer from any of the customer care representatives.

2. Currently we got a message saying that the account cannot be activated since there is more than 50 GB available in the card. No surprises that there is so much still in available since the card was not working for most of the time and thanks to the irresponsible customer care representatives, the issues are also not getting solved.

Every time i call customer care at[protected] they give me a standard list of activities that needs to be executed like reinstalling the software, checking the settings, etc and when they run out of options, they hang up on me.

I hope you do have track of the complaints I had raised earlier in this regard. Every time I call, each representative puts me on hold and i think is trying to tire me out of calling them, and when i ask a qn and they dont have an answer, THEY JUST HANG UP.

I would like either my connection issues to be solved or a refund of the amount I have paid till date and end of this useless service I had bought and am regretting till date.

I purchased a Beetel qwerty dual sim mobile phone from you with a free offer of Airtel DTH. Upon receiving the said mobile I was instructed to contact the Airtel customer care to get the DTH system istalled at my home on payment of Rs825. But on dialing to the said airtel officials, the call was either not heard or they told me some other phone numbers to contact which were vague numbers as there was no response from those numbers.Now after a month or more I have realised that I have been cheated by the HOMESHOP 18 officials as well as the AIRTEL DTH officials. Shortly I will be apprachin g the counsumer court for redressal of my complaint and seeking the compensation for monetary loss and mental disturbance.

I am Kamesh, from Chennai my customer ID is [protected] i have two settop box connection under this Customer ID. Due to frequent signal problems i opted for disconnection of my second setop box connection and had contacted customer service and my second settop connection was disconnected on 7the March'11 but the daily rental being deducted from my balance was still not changed it included my second settop box also. Despite complaining several times about this to customer care service the problem was not solved. and my balance was reduced double the amount daily for just using single settop box. I feel very displeased with Airtel DTH service.

If they validity period is about to end they will not forget to call or msg reminding me do recharge but a proper grievance they will not respond.

I feel ashame to use Airtel DTH Service this will even raise doubts to useing Airtel mobile connection also.

I would like to caution & get help from consumer forum on a call I received from [protected] on my airtel mobile number saying that I have won a lottery of 15.25 lakhs on my airtel sim number. The person calling mentioned that he was calling from Mumbai on behalf of Airtel & he could have the cheques delivered at home at 1800hrs today or I could have it collected from my nearest branch of SBI. The person calling also said that your voice is being recorded & I would need to disclose my pehchanpatr number. Also that the recording would be played in Sahara One channel at 2100hrs tonight. The pre-condition before which cheque details would be disclosed was to remit a sum of Rs.5,500/- to their account. Suspicious of this, I immediately checked the area code +9230 on the web & found out that this call was originating from Pakistan whereas the person calling mentioned that he was calling from Mumbai. I feel this a new method devised for money laundering by anti social elements & request that a thorough investigation be carried out on the above mentioned number & if possible nab such fraudsters at the earliest. I mean how could they get hold of my sim number which was exactly the same number he had quoted! Now, I am even more of the opinion that somebody from Airtel is hand in glove & compromising their customer numbers/details... Waiting for a response...

sir
airtel broadband and landline connection is providing very poor services. On repeated calling to customer care they are giving request no 44502660 against my landline no [protected] and saying again and again that a engineer visit has been scheduled but till now no technical person has ever visited to my home place. When i have requested to forward my call to their senior person they replied that they are busy and they will call back later on but never ever they have called their customer . when i am again calling they are putting me on hold for 25- 30 minutes . Till now airtel services are in a very poor condition.

RECHARGE ISSUE
I have Airtel sim from last 3 years which was procured at Mumbai ( Thane ) . Now I am at Kolkata. And I have recharged with Rs 100/- ( hundred rupees only ) and its Transaction ID is 41184683 dated 26.03.2011. But I have got only Rs 1/- ( one rupee only ) top up. So, if there is any changes in the TOP up rules Airtel has to inform their customers first. Without informing they have given only Rs 1/- against 100/-. I want my money back. And looking forward for the better service from Airtel.
my cell no is : [protected]
Name : Ajay Bhat

AirTel though it is advertising all over about 3G, it does not have 3G network in all towers. Their services is below average. Except for first one week, there as no time I saw "H" (HSPDA) on my mobile. It was always EDGE. The speed is so bad even streaming radio at 24kbps is buffered frequently.

Now after one month of EDGE speed with 3G plan of Rs.450 per month for 600 MB. I got unbilled charges for data as Rs.10,000. After their discount the cost for me is Rs.5400/-. What the hell is this? The technical support person who visited to analyse the 3G speed problem acknowledge that 3G is not from all towers. But all through outer ring road I didn't get 3G speed (H).

The billing problem for data usage is the second time in 3 years. Earlier also their technical team claimed they gave me 2.5 Mbps speed with their GPRS network !!

The support and also the nodal officers are waste. They only send long canned responses for small information. Their network and billing are horrible. No wonder their stocks have fell down last 3 years.

Hi

I had an idea no. [protected], I applied for MNP on 08-03-11 through a local airtel dealer i.e, Standard Communication, Laxminagar, near V3s Mall. The no. has been activated on 15-03-11 but deactivated on 22-03-11 without any prior notice. When I asked to the airtel customer care, they told me that they have not received my documents yet. Again I applied with the same docs on 23-03-11, and communicated with the distributorn of East Delhi and Airtel Centre, Laxminagar through phone and mails respectively, but all efforts went in vain. The no. has not been activated yet.

I am facing a lot of problems as the no. is deactvated without prior notice. I am blocked to communicate with my important dealings.

Gaurav Soni (Advocate)

Dear,
As i am using my airtel prepaid no. for more than 4yrs . and i am using postpaid no. too from o[censored]r company . My prepaid no. is [protected] . I ad me called to ur customer care no. for an clarification of my message booster . one guy picked up the call and said there should be a minimum amount of 1rupee . usually i use this prepaid no. only for message & for browsing and i will my postpaid no. for other things & even i am using broad band service with ur company only . In such cases i told k to that guy and recharged my account for 10rs and 17rs for net . when i started message it was charged for every message . so i called up airtel customer care again . the guy who pick the call . he did not respond well . He maid me to get tensed . Later i cut the call after appreciating him about his service . Den now my net access also in problem . so try to call once again to get a help regarding this , but that ad blocked my customer service . I am also working in customer service industry in a good position . but airtel customer care had through me to damm . good job guys . i planned to cut all my service with airtel

I have an HD Airtel Digital TV connection: . Recently Airtel added two new channels: Discovery HD and movies now HD. I requested for these 2 channels to included in my package. However, the response was that the dish needs to be realigned to ensure that these channels can be received. However, in spite of repeated requests no one has tuned up to realign the dish and provide the new channels.

It was assured that there wopuld be no charges for this re-alignment. But the local airtel people called up and said that they would charge RS 200 for it. The change of sattelite is not initiated by me. Why should the consumer be penalised for the company's decision to change the satellite?

Pl advice the comapny to provide the channel immediately

always pasing the amout from the my simcard without information time without infernation allways activating some packages ex; mms as per simcard company did not a complaint in costumer service so many complaints this numbers are given follow this
(1) cu[protected]
(2) colwo [protected]
(3) c123w [protected]
(4) cbdcc [protected]
(5) cbdms [protected]
(6) cu[protected]
(7)cbdal [protected]
(8)cbdal [protected]
(9)cbdcc [protected]
the executive not attend the call when macking costumer calling, kindly to solve the problem as soon as possible complaints

hello sir,
Sub: Request- Regarding-Taking action against Inabaility of customer care deparment of Airtel to resolve the problem, retrival of balance which has been deducted from my mobile no: [protected], setting the call charges as per terms.
I am M.RAJIV who has shifted from Aircel to Airtel through mobile no portability ( mobile no: [protected]) on[protected].
At the movement while iam taking Airtel connection, I have opted the plan 1paise/ second for lifetime and I have also prescribed for Do Not Disturb service. But later on marketing team of airtel are disturbing me, even iam in DND list. Later on I have subscribed the plan, rc: 61 for ‘½ paise/ second’ valid for one month, on[protected]. It went good for two weeks but after two weeks I noticed that iam charged at 1.2paise/second. As iam in offer period I should be charged at ‘½ paise/second’ (or) as per the nominal lifetime offer 1paise/second, but iam charged at 1.2 paise/ second. I called to Airtel customer care several times, but the IVR has not connected me to the customer care agent( the customer care department is useless and the IVR is not disconnection the line without obeying the instructions of the customer who is calling). At rare instant even when iam connected to customer care agent, the line got disconnected within 30 seconds while iam speeking to customer care agent. I even do not received a call back from Airtel, inspite of repeated dissconntction of line, while speaking to customer care agent. How would I speak to customer care agent when iam not connected to it? As I not not have hope that I can solve this issue from my mobile. I walked in to the local Airtel outlet at Pindala cheruvu/ Kakinda. I explained my version and requested them to forward a written complaint which I have given. The Airtel outlet executives replied that we don’t take written / oral complaints for prepaid connections, but u can call directly to Airtel customer care from our phone. As per the instructions given by them I dailed to 125 and It took 15 minutes to speak to customer care agent even from Airtel outlet.
I spoke to customer care agent for a long time and lodged a complaint for balance deduction (with a complaint no: CBNRA [protected]). The spokes person replied that you will receive a call back for Airtel authorities and the complaint will be resolved in 2 days. I waited for 1 week but the complaint was not resolved. Later on I again walked in to the Airtel outlet and spoke hard with the Airtel outlet executives to solve the issue or else I will skip to some other network. They replied that you can proceed as your wish and we cannot forward your issue, It is upto you, you can call to the customer care department or else go to Airtel prepaid outlet located at mainroad in Kakinada and we do not deal with prepaid complaint as this is a postpaid outlet. Then I walked in to the Airtel prepaid outlet at Kakinada, they replied that we cannot resolve the issue due to lack of facilities, said that it is better to speak over the phone at Airtel outlet by dailing 125.
Finally I again went to Airtel outlet, dailed to 125 and waited for 1 hour to get line connected. As line is connected I spoke to the customer care agent and explained my problem to them and lodged a complaint( with a compliant no:[protected]. The customer care Authorities replied that I will receive a call back from Airtel customer care Authorities on 22-03-11 at 4.00 pm. I did not receive any call untill 25-03-11. Hence I called to Airtel customer care on 25-03-11 at about 10.00 am, but the same problem( the line is getting disconnected) was repeated inspite to know the status of my complaint.
I am vexed with the services of Airtel, proper justice has not been given to my complaint.
I request the Authorities to give good service from customer care to resolve the problems of the customer. I wanted to bring to your kind notice that Airtel is deducting balance from the customer( especially from illerates) in different ways ( like hello tunes, asttology, cricket) as more % of customers are not aware to compliant against them and get problem resolved.

I , partner of M/S Planners Koncept have three mobile nos. [protected], [protected] & [protected] in my firm, the payment of which is done by me since the last 3 yrs approx. Recently since about 6 months, even after paying the mobile bills within due date, I am harassed by nagging calls from the company stating that the payments have not been made & they keep on calling about 3 times in a day which causes a lot of problem. Every caller asks the same question - my name, and then saying that the payment has noe been done. when it is told to them that the payment have been made, they all ask the same details - chq no., date, receipt no. even after being told that these details have already been given. This is the seventh time the same story is being repeated, their employees do not record the payments given and the consumer is unduly harassed.

Customer ID : [protected]

Complained by me for Digital Box Change on[protected]
Resolution by Airtel Customer Care : Technician will visit on[protected]
Result : No one visits

Complained by me for Digital Box Change again on[protected]
Resolution by Airtel Care : Technician will visit[protected] before 2 pm. Also confirmed by Airtel Customer Care if this time he does not come will not charge you .
Result : No one comes

Complained by me for Digital Box Change again on[protected]
Resolution by Airtel : Customer Care had not logged my complaint previously & simply said that technician will visit . Again complaint logged & Technician will visit on[protected] before 2 pm . I talked with customer care team & wanted the same to happen asap . Was confirmed technical will visit on[protected] before end of day.
Result : No one visits

Technical staff come on[protected] that to after 4 pm after giving him 10-20 call repeatedly.

I have been really have a hard time getting the box replaced even though I am paying Rs.350 . Also I was guaranteed that I would get remote + set top box . But in end I got only set top box in 350 Rs I paid .

Technical Staff No : [protected] - Location Bhuj Kutch . Call is never picked up & if called repeatedly switches off the phone .

In such a high competition market this is what Airtel does to its customer . Hope this mail reaches the desk of Sunil Bharti Mittal . Really admire the person & services o Airtel . I am loyal customer of Airtel since 9 years when you launched telecom .


As on date my TV is showing errors & I am fed up .

1. For last 3 days my Airtel Digital TV connections is DOWN. Message "Poor Or No Singnal"
I am sure the Set top Box is dead!
Such a simple message and the Customer Care executive is not able to confimr why this error message! I am sure 1000's of customers must have got this message so the problem resolution must be right there in that damm CRM they use to log complaints. Yet the CCE says he needs to refer to technical team.
NO solution and I am LUCKY I retained my good OLD CABLE connection else I woudl have missed INDIA V/S Australia today! India is winning. Thanks you LOCAL CABLE TV.

Airtel CEO ! you must QUIT. No not cos my connection is down but 1000' o[censored]r trusted customers are sugffering.

2. Customer Care HElpDesk Numbers are a PAIN.
9/10 times the call gets disconnected! Pathetic!
If you get connected you will loos your cool!

3. The local Vendors whom Airtel has sub-contracted work are unprofessional bunch of jokers.
Airtel must CANCEL license of local teams / firms who are supposed to do home visist and attend customer technical calls at home. This is Navi Mumbai - Belapur Center responsible.

4. The NODAL office staff of Airtel must QUIT. They dont know anything nor they attend to e-mails.

Thanks,
Kummar

Dear Sir,

This Complaint is regarding the use of Peer to Peer softwares on the Airtel Broadband. I am having a plan which gives me 15 GB o[censored]sage at the speed of 1 Mbps and 256 kbps beyond 15GB usage according to the FUP (fair usage policy). The problem is, as soon as i start any peer to peer software such as Bit Torrent or u-Torrent. The speed initially goes up to its expected speed but gradually comes down to 0. Hence i am unable to download any content from a peer to peer software. i raised a complaint with the concerned dept. regarding the same but they say that "THEY DON'T SUPPORT" peer-to-peer softwares. Now My Question is, if they are giving me 15 GB usage at the cost of some 1300/- (including taxes), Who the HELL are these people to decide what kind of stuff i download from the internet(be it from any site or from a peer to peer software). If already i am given a restriction of 15 GB for an "unlimited plan" , i should be having complete freedom o[censored]sing the 15 GB as i choose to.....

Request you to take this issue on priority....

Would be glad if you could do something in this regard,


Parag.