Airtel Complaints & Reviews

I am a prepaid customer from the last 3 years with Airtel. My cell no is [protected] in the name of Mrs Jayshree Mehta aged 60 yrs old. On 27thMar'11, I had a balance of 26 rupees. I recharged with Rs 275/= so I had a balance of Rs 301/- Thereafter I made six calls on the 28.3.11 & I found that Rs 58/- was deducted from my balance & showed Rs 243/- as balance.
I tried calling the customer call center at least four times & everytime I called the executive would caut the line on some pretext. I was told the I would get the refund in three days & that some bollywood themes were activated on my ceii by airtel by mistake. Airtel has found new ways of looting the customer. I am looking at changing my service provider to Tata as senior citizens like us donot have money to throw on looters.

Mrs. Jayshri Mehta
KingsCircle
[protected]

Looks like Rakesh got a job to reply complaints in www.consumentcomplaints.in.

He is doing it well with it copy+reply :-)

Rakesh: Do you have any other work than addressing these complaints with copy+paste reply? :-)

FYI. I have formal reply from airtel stating that ALL my services are deactivated and only calling and GPRS are enabled on my pre-paid mobile on 29th of March 2011. Just now I received a message which reads "Thanks for using WCVideoPack subscription service from Airtel. You have been charged Rs. 3. Get latest games at http://203.115.112.29/eagold/?source=od_alhome.

Rakesh: Please dont copy paste your message again. Resolve this and then confirm that you did something for airtel customers! (BTW, you are doing very good for airtel company!).

ye sab airtel hi karti hai

i check that gamesclub is site for airtel .
saali ashi compny ki band kar dene chuaye jo dhika kati hai.
sab frode hai.
pacho to kahte hai sir aap ne game ddowwnlode ki hai
en ki maaaaaaaaaaaaaaaaa sakanaki

sale frode

Type http://gclub.in on your mobile and use Airtel Live as the access point OR
• Click on “Join Gamesclub” banner in Airtel Live WAP Portal Games Category
• Download game from selection
• Choose Subscription option - Rs.5/Day or Rs.30/Week


Faq

1. What is gamesclub?
Gamesclub is a subscription service on Airtel live, where a user can play many games, as long as he is a member of the service.
2. Who can use gamesclub?
Anyone with a gprs handset can use gamesclub.
3. What are the charges for games on gamesclub?
The only charges that apply are the usage charges, depending on what subscription the user has chosen.
4. How does one unsubscribe from gamesclub?
SMS unsub gc to 56363.







ye sab baand kero kutteo
tmhari maa ki kamae ke paise hote hai jo tum kaath
ai lete ho kamino ye band band k+e+r d+owarnna wo time aane wala jab ye conpany band ho jsy+rgi[
tu ms ki +saahka nakiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii

http://www.airtel.in/wps/wcm/connect/Airtel.in/airtel.in/home/whats+new/pg_games...⇄




this is proof

soolo paise ki kami hai to apne jija bna lo hum de dege

per ish tarah gand marna band kro saalo

i have a pre paid no [protected] of airtel . last two days company dedected rs110 and 132 from my a/c . on contacting customer care they di'nt give any responce after contacing sevrel times they tell icalled to a international no but i did'nt. next time they again deducted rs 132 for no call. this will happen to my brother no also. on cotacting customer support they did'nt pick phone. one person name ashu very rude on customer support

Dear sir,

I am an old customer of Airtel. I observed that, in my mobile no :[protected] calls are wrongly charged. So i request you to call me immediately on my alt no: [protected] / [protected] and refund the amount which was wrongly charged. If you are not providing any solution I'll report the issue to TRAI.
My email id : [protected]@gmail.com.

Sekhar.

Dear Airtel Executive,

Sorry to not respond for long time. FYI - the blank calls from +92 have stopped now. Still for your information my email ID is [protected]@hotmail.com You may please contact here, for any further info. I do not want to display my personal mobile number on a public forum. Please feel free to drop a line in my inbox, and I will be happy to respond back.

Thanks,
Komal

Dear Rakesh Ranga
Informing you that the problem is resolved. And thank you for your commitment.
Thanhs & Regards
Sreeanth

these guys r too much... i realy sucked my blood out of me i'm almost with d phone from past 3 days n waitin fa their engineer... all my 4 day hav gone to toss coz this fellows but still my tv is not workin at all

I totally agree with that. Air Tel customer care support is very slow & make all fake promises. I have wasted three days of my leave waiting at home for Airtel service engineer.I have wasted lots of hours & money trying to call them. Air tel is not recommended for HD. TV satellite connection.

Rekha
I totally agree that airtel service is not so good and they make all fake promises.I hav wasted lot of hours to call them but ther's no response.

i have registered my mobile no [protected] for NDNC. MY ndnc REGISTRATION NO ISS[protected] ON 23/03/2008 and i am slill reciving SMS and call from tellimarketing no such as
(1)5888 (SMS)
(2) [protected]
And many more
Plz do the needfull

UNWANTED CALLS AND MESSAGE [protected]

from 21 march you are telling complaint has been registered what the hell is going on from 20 days for a small problem.

Hi Team,
Hope you people are trying to fix issues i am facing. But still nothing is moved.Moreover today o got message from Airtel stating"As per govt. directive, service on your airtel mobile have been discontinued due to non-reciept of your prepaid Enrollment Form. Kindly deposit at the dealer from where you purchased your airtel Mobile and enjoy uninterrupted service."
As already told i have already submitted the form and all required documents while purchasing this SIM as i purchsed this SIM from Madhapur Airtel outlet. Today again i went that airtel office Madhapur, they told they update me and will look into this issue. Do you people want me to daily go to Airtel Office.
Obviously i am not expecting such service from your side.

Regards,
Sumant Kumar
(+91)- [protected]

Hi Team,
One more complain number i got today CMBNR[protected]. I am just getting lot of complain numbers but no resolution.
I was getting nice offers from reliance i switched to Airtel to get better Service. And, that is what i am not getting here.
Regards,
Sumant Kumar
[protected]

Hi Team,
I don't know how are you saying no response from side. i had mailed you with subject "Re: Lots of issues after porting IN to Airtel, Really Bad service". from "sumant kumar <[protected]@gmail.com>"
to "[protected]@airtel.in", with content "Hi Team,
In response to your post "This is to inform you that your concern listed 21 March 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at [protected]@airtel.in with your contact details (address and landline or mobile phone number)."

Well i have not recieved message from your side.

My Adddress:
Amma Nilayam
Flat no S II
1-98/9/3/21
Jai Hind Enclave
Madhapur
Hyderabad - 500081

Alternate Numbers:
M- (+91)-[protected]
M- (+91)-[protected]
M- (+91)-[protected]"


still you are saying i haven't mailed you.
Well FYI none of my issues are resolved.
1) Still tariff i mentioned in my previous posts in not applied on my number.
2) Still no update from your side what is the status of document i submitted.

Hi Team,
I don't know how you people work, . Only one issue is resolved i.e my documents are finally submitted.
other issues are still not resolved:-
* still i am unable to speak to talk to customer care executive.
* promised tariff is still not applicable to my number.

it has been around a month still these issues are not fixed. Moreover you people are writing issues are fixed.
What kind of response is this.
Regards,
Sumant Kumar
[protected]

thanks!!

airtelbroadbandtv — to discontinue the monthly plan

i am landline customer of airtel from lucknow.and my landline no.[protected].
i want to discontinue my airtelbroadband servives.i am having monthly 99 plan.
so please do the needful

DEACTIVATION OF FIXED LINE
due to shifting of address i would like to discontinue with fixedline numbers-[protected] & [protected].
registered on the name of Kaushik C. parekh.
action at the earliest.
contact no. - [protected]

i want to unsubscribe airtel broadband tv my landline no. [protected]

Hi My mobile number is [protected] and this happened many times to me. so far nearly 6 times 2Rs has been taken i hope. why is it happening without customer concern. I need immediate resoultion or im planning to switch the operator and i have to lodge a complaint in TRAI too..

FYI i didnt activate any MMS services

This problem is continuing..even today i lost 2Rs for the service which i didnt opt.. i heard from an officer who called me that i have activated the service and no way it will get activated withot my concern... I think they are testing my patience by telling this.. hmm no way i would say service is very bad

i would like to know whats been done, even today i lost 2 rs. how could u say it is resolved... poor service i would say

i've the same complaint rs.2 is detected for mms subscribtion which i didn't opt or activate..my number [protected]...pls resolve the problem by unsubscribing it..

Its better to change the operator rather than being with this operator for 6 years...

YOUR LETTER STATING THAT MY COMPLAIN IS RESOLVED, BUT TILL DATE THE PROBLEM PERSISTS, SO HOW CAN YOU SAY THAT IT IS BEING RESOLVED .AIRTEL DTH HAS NOT CONTACTED ME REGARDING MY COMPLAIN BEING RESOLVED AND THE PROBLEM FOR WHICH I HAD MENTIONED IS NOT SOLVED, EVERY TIME THERE IS A CALL FROM AIRTEL DTH THEY ONLY ENQUIRE FOR WHAT IS MY PROBLEM & THEN THEY SAY WE WILL RESOLVE YOUR PROBLEM VERY SHORTLY.IT IS NOW TWO MONTHS SINCE THE INSTALLATION OF MY AIRTEL DTH CONNECTION.

We would like to inform you that your concern listed 21 March 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to [protected]@in.airtel.com.

DESPITE THE CLAIM MADE BY AIRTEL MY CONCERN IS NOT YET RESOLVED, AIRTEL IS MAKING FALSE CLAIM THAT THEY HAVE RESOLVED MY COMPLAINT.

Airtel — too late in activation of gprs

To,
The nodal officer of orissa division(AIRTEL)

dear sir,
I purchase a new nokia handset model-3110 series with airtel network connection on date-5.7.08 .At that time i recharge with Rs 220.00 top up voucher and also pay Rs 299.00 for gprs activation.the customer care said that the gprs activate on monday, i.e 7.7.08. when i communicate with customer care on monday they told me your gprs already activated but your mobile upgradation not done, for that it will be take two more working day. but when i follwed the procedures said by them there is no answer given by then.The customer care do not take my calls and also my complain.So i requested that after 4 days of my cell phone purchase and adequate acesories purchased there is no activation of gprs system in my hand set.Take necessary action to my complain.
Rakesh chandra pradhan
qr no-b/53, sector-3
rourkela-2
sundergarh(orissa)
cell no-[protected]
date-9.7.08

Dear Sir/Madam,

This is with reference to the bill number[protected] bill date April 7, 2011 for my Airtel Mobile No: [protected] - Relationship Number[protected]

I have been holding this particular number since the year 2000. I have never faced any Billing issue for the last 11 years. This current month's billing has come as a shock to me. My amount has been arrived at 4793.31 as opposed to my average bill of around Rs. 1500. I had activated the 3G facility on my mobile phone a couple of months back. My first billing after the 3G PLAN of Rs 100 rental a month was activated was Rs. 2346. This amount was justified as I had used the services when I was on roaming usage in Kerala.

This amount of Rs. 4793 is totally not justifiable, as I am always 99% on WI-FI connection at my office as well as my residence. I had activated the 3G service only to use it as required whenever I do not have access to a internet connection. I was prior to this using a 2G service. I am at my office from 11:00 in the morning to 6:00 in the evening. The moment I reach office, my connection automatically changes to WI-FI and so I will not have to use the 3G service at all. Once I reach my residence, I again have my WI-FI activated as I have an Unlimited Broadband plan at home too. Infact my WI-FI at my residence is switched on almost the time round the clock. My residence number is 42642129. You can have this checked at your end.

I would like you to have my bill checked as there is a huge discrepancy in the billing. There have been amounts mounting to around 500 to 600 on certain days and that too around late evenings to midnight which is next to impossible. Whenever I browse the internet at home, I make it a point to check if the WI-FI is switched on before I even attempt to make a browsing. In such circumstances how can I be billed for the 3G usages of 344578 duration/volume costing 5277.90, and in fact I use my laptop with the WI-FI connection for any of my work. The phone is not used for any major browsing, except for checking my official mails, for which anyways, I always check if the WI-FI is activated always to avoid using the cost of the 3G service.

This is a very very big discrepancy in the billing, and is not justified by any cost. You have to check my residence number of 42642129 in which you can verify that the WI-FI is always on. It is very difficult for me to make such a huge payment. I request to you to investigate into this at the earliest and provide me a fair and justifiable answer to my problem. I had a very high regard for Airtel and wanted to always use the 3G services, but after such a unjustifiable billing, I was forced to cancel my 3G services yesterday afternoon with immediate effect.


Regards
Shivaji Prabhakar
[protected]

On 3rd March 2011 I got call at 2.10pm from No. [protected] to My no.[protected](Uttam Kumar.S).I didn't press any key after receiving call only I disconnected that call after 2.26 minutes but at 2.21pm I got message that I have Choosen My Tune and Rs.15 deducted from my Balance.So Please I request AIRTEL COMPANY to Refund my Money...

My no.[protected] on 20 march 2011 Some call came and my money Rs.10 deducted from my balance.Please kindly refund my money.

chotiya company jandu

airtel jitnabi radhi company hai jitani koi company nahi hai

Hi,

My name is Uttam Kumar S using #[protected]. I changed prepaid to postpaid. The Airtel Employees working in Infosys Technologies,Electronic City are cheating customers by saying per day 100 sms free but while I get the bill I came to know that 100 sms per month. This made me sad and I again changed to prepaid. But I request you to Refund my Amount which was deducted for Value Add Services Rs.598.94 which I need to pay to convert from Postpaid to prepaid.

The Airtel box for recharge in the terminal Electronic city (blore) is faulty.
I lost my money while recharging.
I have even got the slip with me.The Airtel people aren't even ready to recharge or repay my money.

Problem solved: Just called the nodal officer...says that its because the verification has yet not been completed...once its finished I can start the service.

Airtel Blackberry services are pathetic, awefull. I really regret taking this service from airtel . People in the customer service are not properly trained and they even do not have proper info .

I am a blackberry customer . I called up to the customer care to see if I could use my device with my laptop also . No one was actually able to give me the proper info . One of the customer care rep said it was possible . One of them said it was not possible, and the problem is when ever they see that the issue cannot be resolved they just disconnect the phone . The reps I interacted to was Ashita and Sharmistha . They should be immediately retrained or people like me will leave airtell and start with some other service provider . And not to mention they do not even know how to talk properly . They were enough rude to me as if they were doing some facvor to me or something . Is this the way a customer is treated ?

Yea I'm also agree wd dis guys, actly I'm also fed up of dis airtel executive they nt responding well, , I called him wen my bb weekly plan gt deactivated within a day, so I cald the cstmer exectve bt they nt tkng any intrst to help me, me actly get irritated frm dat guy they nt even ready to give a cal to his seniors.Now airtel sevices r just pathetic they nt even respond well, executive always use to say call on 7070 nd 1 more no bt wen I try to cal on dat they responded "ye suvidha apke no.pe uplabdh nahi h" nw any1 suggest wat shud I do to get out of dis bekar services or shud I opt sme odr service provider.So anybody can help me..get me out of this hell airtel services..!