Airtel Complaints & Reviews

Assalamwalaikum,
Dear sir,in my family we are user of Airtel DTH n Have great respect toward Airtel but the problem is that we are not able to watch PeaceTV channel on our respective DTH. we are the great admirer of PeaceTV as wel as Airtel Digital TV, we don't want to loose anyone of them by switching anyother DTH/Cable or Channel. Sir we are not intrested in your 100+ useless channels for us but in PeaceTV.
So it is my hearties request to you please provide us Peace TV on my DTH. we will be thankful a lot.....


from
A loyal user of Airtel DTH

Hi,
I am a customer of airtel digital tv for the past 18 months. But the service provided by airtel digital tv team is pathetic.

The service gets stopped very frequently
(every alternate day)by showing error message SM2 and all channel gets blocked. Once service is blocked you need to run after customer care and call them repeatedly for hours and hours then they may listen to your problem and will provide a general answer to keep the STB open for 30 minutes and nothing happends even after 4-5 hours. After chasing them for minimum 10 times, they will enable your service for few hours and again services gets stopped.

There is no solution provided by airtel team dispite several complaints.

I pankaj jha applyed for my pf withdraw 6 months back but still no any conformation by empolyer
Pankaj jha
[protected]
E Code 26199

from 6-30pm 12/4/2011 on the screen i see problem in installation error code sm2 contact ccno[protected]

icontacted but recorded messages about channels an my balance getting les sand less which is also mentionedbut the costomercare executive is not connected each time i ring up isent email also autogenerated reply which is of no use they pester me on mobile about filmsand cricket matches but when we want
to contact we dont know where to go.and whom to contact can any one tell me what i should do

My airtel dth account number is [protected] i had registered for new channels on 1 april 2011 till date no action has been taken . Evey time i call them they ask me to wait for 3 days and again i call them they ask to wait another 3 days . I never knew that airtel would behave so unprofessionally i also work in a bpo field when we do these types of mistake we are terminated how come they do not it to these customer service executive and till date no action has be done and even if i call them now they just pick up the call and no one answers and after 3 minutes they disconnect the call . What service is this since we are indian these multinational companies take us all customer for a ride and when they want you first time they are ready to fall on your knees to buy their product . I never even dreamed Airtel would be company of this pathetic standard i used to defend you guys but i shall not, Truly a pathetic and terrible experience.

Regards

John

Respected Sir,

I am surfing internet,during the surfing i got message that your last call charge is 99 Rs.When I called customer care they told me that you have purchase a game so the charges apply to you.
But fact i come to know about game when i called customer care.I did not access any service message.Even this service message details also i known when i called customer care..
This 99 Rs. deducted worngly...I go my log details in my mobile for clarification but there in coming message of airtel is true but after that there is no packet data assess.than how they deducted my valuable money .
Please DO something for that.
My Airtel number is [protected].
Hope for positive reply..

Thanking you..
Pratik Solanki([protected]).

Hi,
I have been using Airtel for the last 3 years and recently applied for MPN, first time my porting got rejected because of outstanding amount. This time my bill amount was Rs. 404 I paid Rs. 950 and applied for MPN again. I got a message from 1901 saying, poring rejected due to outstanding payment.

I was shocked to see this, I'm stuck with airtel now. Can somebody guide me on how to register a case with consumer court?

Regards,
Shashi

Hi,
My name is Tejas Patkar.
My phone number is [protected].
I am facing issues with Airtel connection since last couple of weeks and its still not resolved.
I stay in Pune Kharadi.. There is no network in the entire building and its disconnects waste of calls.
Please let me know what needs to be done i have complaint but no action...
Please help.
Tejas.

my airtel dth is not working past one month.we informed nearest dealer in pollachi & coimbatore. They have not responded since then.so please take necessary step at the earliest.


From ,
Dr.Palanivel Rajan

From: Abhijit Paul
Sent: Tuesday, April 12, 2011 10:48 AM
To: [protected]@airtelindia.com
Cc: [protected]@gmail.com
Subject: Complaint about losing mb of mobile office internet pack without browsing


Hi Airtel,

I have been using airtel mobile office 2 GB internet pack of RS 98 for the last 6 months & I m extremely satisfied with its browsing as well as downloading speed.I have even suggested my friends to use ur service for net surfing.But this month when I bought RS 98(2 gb ) internet pack ,I m losing d net balance i.e. MB(MEGA BYTE) balance even wid out browsing or surfing..Initially,I had 2048 MB ,but after 4 days when I checked my net balance I found that only 600 MB is left though I used only 200 MB or so...Infact I hav never been able to complete 2048 MB in one month,but these month it has deducted to 600MB in just 4 days..I dont know why or how my net balance is getting deducted this way...

I hope u hav understood my problem . I m xpecting quick action from u and hoping that my problem will be solved in few days. This is my airtel mobile number:[protected]

Regards

Abhijit Paul

I have been using airtel DTH (Customer id - [protected]) for the past few months. For the past one week, a number of channels were not coming with the message displayed that the Set top box is unable to receive signals..

We called the airtel customer care on April 3rd - they took note of our complaint and gave a reference number saying that the issue will be fixed within a day.
No one called , no engineer turned up at my place, issue is not resolved - but at the end of the day I get an sms from airtel saying Issue is resolved and complaint closed.

I called them again the next day - and for the next 3 days the same process - no one comes to fix the issue but they sent a message that Issue is resolved.

Finally after a week a person turned up, he was working on the issue for almost an hour and finally said that the fault is with the dish and junction box and gave another contact.
We called this new person, he too has been saying that he will come to fix it and it has been 3 days now.

Now, no channels are coming.Called the customer care again and told the person on the line that I want to talk to one of the higher officials.. he put me on hold for almost 15 min and the line got disconnected.

This is my worst experience with any product.
I suggest nobody take Airtel DTH -
- worst service
-signals are very bad - if the mobile rings in the next room, the channel blacks out for sometime till the call is disconnected
-no issue resolution
-customer care executives dont understand your problem

Dear Sir, I have applied for MNP from Airtel to Vodafone by sending Port followed by mobile number and got unique porting id i.e AT987824 dated 22 Mar 11 with expiry date of 06 Apr 11. I submitted the required documents on the same day. After 2-3 days i got a computer recorded message from Airtel offering some of the exciting offer to withdraw my request. As i already fed up from the services provided by airtel in this circle. without listening a complete line of recorded message, i rejected the call as i wanted to up hold my request for MNP. On 29 Mar 11 i received an sms from Vodafone saying that "your porting request AT987824 has been rejected by your current operator due to there are subsisting contractual obligation from the subscriber agreement. Pls contact your current operator for further details". Within another an hour i called to the Airtel customer care for asking the reason for rejecting my MNP request. From customer care side somebody ( i did not recognised his name) told that my request has been rejected because i have accepted some of their offer to withdraw my request. Whereas i have already mentioned that i have rejected their computer recirded call giving some offer. on that issue i spoke to customer care executive and asked him to transfer my call to the upper executive. He simply told that i am transferring call. But after few seconds he disconnected the call at his own. After that i called again and spoke to Customer care executive again. This time i recognised his name. It was Mr. Lakshami Narayan. I told him the full issue and again he said same thing that you have accepted some of our offer that is whu your request has been rejected. He was not at all agreed to accept mistake from Airtel side.Then i asked him to transfer call to your apper executive. Thank gos this time he really transfered call. Now the Team Leader Abhishek Was there on other side. He also tried to convince me that i have accepted some of their offer. So surprising i have accepted their offer and i myself is not aware. I simply told him that i am not interested in any of your offer ans as well any of the services. And i asked him what is the solution because i have not accepted your offer. he said sir put up fresh MNP request, there is no other solution.We can not consider your this request. That time i simply told that i am going to put up Complaint in consumer forum. After few minutes i received call on my mobile from Ms Shanthi from mobile number [protected]. she said Sir Sorry for inconvenience and asked me the reason for change. I told her that i am not happy with your services. she told Sir please dont file any consumer complaint, we will consider your request and release the Network. I asked her again that i hope you are going to release the network on my same request. That time she told yes sir.Since that day already 14 days have passed and there is no response from their side. And now i am not able to contact customer care also, because they have amended their system in such a way that there is no provision in computer recorded call to speak to customer care executive. Due to this only last option left to me is going to consumer court. I will wait for the head office to take necessary action till 14 Apr 11. After that there is no other option left with me except going to consumer court.

Hi myself Mahesh Reddy,I'm facing problem from last 4 days and I lodged complaint for 2 times to Airtel CCARE and was told a technician will come to my home but same was not happening till date.
Please resolve the same ASAP.
My consumerID is [protected] and my new mobile no. is [protected].

Hi,

I have made a complaint related to add 3 channels to my package.

534, 536 and 698.

and i have called more than 10 times regarding this.

whenever i called customer care, they are telling that to add these channels it is requird to change the dish alignment and the engineer visit your place within 4 hours or within 24 hours.

but nothing has been done till now. i am getting Error: SM1

please confirm me whether it is possible to add those channels or not.

for Bhakti (698) channel, already my account has been debited but, i am not getting that channel.

Customer id: [protected]

Hello,

I purchased Airtel DTH HD Connection from Kaushik Enterprises on 08-Apr-11. i elected the South Value pack which has 151 channels +1 interactive Channel + 1 Reginal pack , and it cost me for a year Rs.3890.
but actually i am getting only 20 channels active. and many times i called my dealer and airtel customer care but i am getting feedback from them that " sir we will solve the problem in 2 hrs " since last four days no improvement.

the following request numbers are i rec'd from Airtel customer care...without solve the problem they are closing the request numbers

Details are :

Request # 1 : 6795737
Request # 2 : 6884711

My Details :

Cust ID # [protected]

Please solve the problem in 24 Hrs or i will sue against you...

Regards
Sivabalan S

I want to know weather the Prepaid and Postpaid connection from a same operator are to be treated as from different Network as per TRAI regulation?
I want to clarify this as I wanted to port out from AIRTEL network on which I was a postpaid customer since 2005. When I applied for MNP it simply rejected the case because there is some unpaid dues(though there is a deposit amount of some 500 times of my unpaid amount) This case happened 2 times because whenever I apply for MNP it takes 2 days minimum to process and I had to pay the bills on the application date. So I converted to prepaid. This time it rejects my application showing the cause that I am not on there network for 90 days.
I am not finding the point in TRAI publication where it has been written that the postpaid and prepaid from same company are of 2 different network

Respected sir

please help me solving my problem as i am not getting proper response from Airtel and they are misbehaving with me and rude.

Please find the below trail email from me to Airtel

Regards

Ashok

[protected]



On Sun, Apr 3, 2011 at 3:57 PM, Ashok kumar <[protected]@gmail.com> wrote:

Thanks for the response i visit to the Airtel Outlet by today

Request you to please inform them the same which is near Indira nagar 100Ft Outlet


On Tue, Mar 29, 2011 at 6:42 PM, <[protected]@airtel.in> wrote:

Dear Mr. Kumar,

We regret the delay in responding to your e-mail.

This has reference to your e-mail regarding baring of outgoing and incoming service for your Airtel number [protected].

We would like to inform you that the outgoing call facility has been deactivated due to concern over address verification formalities.

It is our constant endeavor to provide you with better service and to be able to do so we rely greatly on your co-operation and understanding. In the interest of security,
connections failing to meet the verification details are restricted from making outgoing calls.

Hence, we request you to visit the nearest Airtel Relationship Centre and submit the below mentioned documents to activate the service.

Document
Document Valid as

Electricity Bill of private company (not older than 3 months)

Current Passbook of Schedule Bank (including private banks)

Credit card statement

Freedom fighter card with address

Kissan Passbook with address

Caste and Domicile Certificate with photo & Address issued by State Govt. like Assam and Other States.

Please feel free to speak to our call center executive on 121 regarding any query/request and 198(Toll Free) for any complaints. You can also email us at [protected]@in.airtel.com.

You may send an email at nodalofficer.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.

If you do not receive a satisfactory response from Nodal Officer you may send an email at appellate.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.

We value your association with Airtel.

Warm Regards,

Vijath Kumar
Appellate Officer
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=3E5EB8C13B5C...⇄ B4F8BDD63FE 8 0 B A7491F[protected]E8FF1157E848F8F&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc: appellate.[protected]@airtel.in
Sent: 28/03/2011 16:39:10
Subject: Airtel Number: [protected] - is getting recycled why ????????

Respected All,
This is you update you that i have purchased Airtel Pre Paid connection in the
Month of Jan '11 and submitted all the relevant details i.e Identity Proof at
the same time itself every was going fine but now from past 1 week i am unable
to make my outgoing calls and when contacted the CC of Airtel was informed on
25th March '11 i need to submitt my documents once again as it has been
rejected so i have visited to the INDIRANAGAR Airtel Outlet on 29th Mar '11
where i was informed that the number will be recycled with in a week.
My question how can you recycle the number without giving me any prior notice
and any information on the same as i have already given the number around 100
Members now i can't change my number to other network when the number has
update to the recycle why cant you give the same number to the same person
who has been already using that number.
As i regurlaly travel from Bangalore to Chennai so i also using Airtel Pre Paid
connection of Chennai so the Karnataka connection will be switched.
So i request you higher concern person please look into it and do the needful
or i will be forced to move to the Consumer Forum as i am not getting any
response from the CC and Airtel out let
Now the number is using my father and you can contact me on below mentioned
number at the earliest
Airtel Number: [protected]
SIM No :[protected]
IIMSI: [protected]
Pkd Dt : 12/1/11
WHY ARE YOU RECYCLING THE NUMBER AS THE DOCUMENTS ARE CLEAR FROM YOUR END

Looking for the revert from your end ( Call me from 2Pm )
Thanks & Regards,
Ashok Kumar P
[protected]

I got a new airtel landline and broadband connection on 9 march with 4mbps browsing speed. The airtel executive activated the line after goofing up once already (activated a different number not alotted to me).. He asked me where all he wants the connection to work.. i asked him to activate one landline and broadband connection in my living room and a parallel connection in my bedroom.. the parallel bedroom connection did not get activated but thats a different stroy. the main concern is that the airtel broadv=band speed since day 1 is 30kbps instead of 400 kbps on a 4mbps surfing speed connection. i asked the tech to rectify it, and he gives me an answer that sir as its a new connection the speed will get fine by tomorrow. i knew he isnt gonna help so i let him go and called the customer service (this was my first call)..after going through the troubleshotting steps the customer service rep said that we will check again tomorrow, which never came. i called 3 more times but no resolution. I have again called today and went through the troubleshooting steps again post which the CS forwarded a request to send a technician.

Post this i get a call from gurgaon that sir your computer has a virus and its your computer fault. I explained the technician about my background that I have 4 laptops and a computer and I am an IBM employee, a certified Dell Technician and an MCSE and I know these technicalities, to which the employee answers that 'sir dont you have a good computer. i asked him to come and check it for himself, the rude says sir why dont you get the connection cancelled. I asked him to cancel it and he bangs the phone on my face. I guess I am pissed off after 6 phone calls and a stupid technician to tell me how to maintain a computer. I will take this matter further, no matter what.

my complaint number is 4151130.

anyone from the airtel legal department contact me, as my brother who is an advocate is already working o the case. lets see who is the boss..

Hi

This is balaji C R, JP Nagar – Bangalore. We purchased Airtel settop box few month back. we are facing repeated issues due to signal problem, poor customer service etc.,. now the remote control is not working and its so frustrating that we need to move to tv and change channels. Its so disappointing to hear that one of the top company like Airtel provide the poor service.

When we called up the customer service, its pathetic that no one is picking up calls. Always the response comes as “Busy”.

We required your immediate response and resolution of the problem

Hi,

I am holding Airtel prepaid connection([protected]) since 6 years, i have recharged RC 123(transaction ID[protected] on 2nd april 2011, its benefits are airtel to airtel tariff 10 ps/minute, other local mobiles 50 ps/minute and validity is 30 days, but it worked only 4 days, from 7th april onwards iam getting charged 50 ps/minute for every call, i registered complaint on 8th April with ref number CBDPA[protected]. They just closed complaint without any feedback to me, again i call CC to know the status they transferred call to their supervisor, i was in waiting in the call for 10 minutes for the supervisor response, after call was disconnected, it happened same three times, after three times iam not even getting the option to talk to CC. Again next day i called CC then i was successfully connected with supervisor, he confirmed that wrong billing is happening, he raised again complaint with ref number CBDPA[protected], and he told my problem will be solved in 3 days and i will be credited the balance whichever is deducted due to wrong billing. But it is not solved, and i got a service message from airtel i.e "You are charged correctly as per your tariff plan and to know your tariff send PLAN to 405", even i tried to send PLAN to 405, this message itself getting failed telling check network services. The same happened in March month also, even their is no proper resolution for the complaint given in March....

Kindly do the needful to solve my problem....