Airtel Complaints & Reviews

on Sun, 3 April, 2011 10:10:46 AM I sent following e-mail to [protected]@in.airtel.com
"Hi...
The reason to write this mail is that, I am in UAE on international roaming with above mentioned Airtel Number ([protected]).
Few days back my balance was Rs. 300 plus and now its show ZERO. Neither I used it nore did any subscription/activities. I want to know how you people deducted my credit with out any use? Please return my credit immediately.
"
I got following reply on Mon, 4 April, 2011 2:10:21 PM

"Dear Zaki Al-Hafiz,

Ref: Email dated[protected] regarding balance deduction for your airtel mobile number [protected].

Thank you for your email to airtel and the opportunity to assist you.

We would like to inform you that your concern towards balance deduction has been registered in our end on[protected].The Service Request Number is [protected].

We will revert to you on or before[protected].

You will receive the complaint number through SMS and once resolved you will get a confirmation through SMS or Call. We request your cooperation until such time.

We would like to assure you that we have deployed a state of the art system which ensures that no wrong charges are levied on your account.

We hope that we have been able to address your query suitably.

Please do write in for any further assistance.


Yours Sincerely,

Blestin Philip
Customer Care
Bharti Airtel Limited"

Again my reply to them on Sat, 9 April, 2011 8:28:52 AM
"Today is[protected]as u promise to revert on[protected], still I waiting for your reply."

since then I didn't get any reply. I think they don't have any justification for balance deduction. Neither they are replying me nore refunding. Where can I go for solution?

I purchased above card before 1-1/2 year.Then used little and kept unusued. Then again before 20 days I needed to use it.So I recharged with Rs. 100/- at Ashram Rd ,Ahmedabad ccc on 25th March,2011 at 14.10 noon.But the SIM didin't work.I enquired at ccc. They told that now nothing can be done.I purchased one new SIM NO;[protected]. Why is it not possible to give credit of that 100/-rupees to my new SIM ? How can Airtel keep my money unauthentically ? If it will solve this Iam going to file a complaint in Consumer Forum. Plz reply within 7 days from today.

I have been using Airtel broad band connection from past few years and there were no major issues till now.The minor issues being promptly solved during a days turnaround time.
But from past one week the phone has been dead and internet has been not working.I had raised a request with call center with request id 44988684.Till now i have seen the most worst customer service ever.They simply dont seem to bother about how to resolve that.

Fed up, i raised a request for disconnection.The call center personnel said that she will send me a confirmation mail.But till now i havent got any such mail..

Airtel customer service is not as good as it was in the past.Perhaps the management can take a clue from this if they want not to lose thier hard earned customer base from past.

Sir,
i am use airtel company in mobile and my airtel no. is [protected].i want bill of last month feb 2011 . so i will send PPREBILL on 121 at 13 mar 2011 and my Req ID 142995 and 50 rs will be deducted from my account for this bill but it will not come then i will contact to airtel customer care they say there is no req form your side and say resend this message so i will resend this message but again they will deducted 50 rs from my account and give new req id 146364 at 25 mar 2011 and say in 10 days your bill will reach but bill will not come in 12 April 2011 at 12 noon.

So plz help me to bill .
Manish Ruhela
[protected],[protected]
vpo. Rajiasar ,surathgarh
Sri Ganganager(Raj)
335804

Dear Sir,
This is to inform you that I Ankur Sengupta had a number of Airtel ([protected]). Previously I was the consumer of that number then I handed over to my brother and I took other Airtel no. [protected]. But I always pay its bill. The issue is that the Airtel no. [protected] got PD due to non submit the bill by my brother. I was totally unknown about this matter. Any how I cane to know that the facility of Incoming and Outgoing is not available in the Airtel no. [protected] and the bill amount is Rs 2800/-. Mr. Vishal who was the collection incharge told me to submit the bill. I requested him to take the amount from my father because I am out of station. He came to my father and took the amount worth Rs 2800/- and told him that this is number [protected] got barred and if you restart this number then you have to pay Rs 350/- to restart and resubmit your documents. In case my father gave him all the documents and money worth Rs350/- and told him that we have changed our Residence from Khurrampur to Shatabdi Nagar what would be then? Mr. Vishal and Shobit told him that no issue give your all essential documents we will get your number [protected] started. But when my father asked for the receipt he denied rudely and told that receipt for this money will not be delivered. Anyways my father did not say anything to him just told him that ok no issue just restart this number [protected].

Now what happened that after some days Mr. Vishal no.([protected]) got switched off and Mr. Shoibit ([protected]) comes to solve or issues. Here this number [protected] not restarted as a Postpaid and instead of Postpaid they gave me a sim and told me that I is Prepaid and after 3 Months you will be able to convert it on Postpaid. Yesterday[protected] I reached to Vardhaman Plaza to take that Sim of [protected] there a new drama begins Mr. Amit and Mr. Jain refused to give me the sim and told me that first you have to pay Rs 25/- for this sim. I told them politely but Mr. jain rudely behaved and I had to pay Rs 25/- more to get the sim. I called to Mr. Shobit ([protected]) and he gave me Rs 25/- back at Govt. Inter College but the 10 Rupee note was taped and was refused by the bus conductor of Roadways where I was going to Mawana for my job purpose. I had no money but by the grace of god one of my acquaintance gave that 10 Rupee note and I safely reached to Mawana otherwise God knows what could happened.

And now today another drama comes in the early morning I inserted that sim [protected] but is was not be activated. I recalled to Mr. Ashutosh ([protected]) he clearly mentioned that you have to recharge worth Rs 50/- then as much you can so that your number could be restarted again.

This is ridiculous for me. I spent Rs 2800/- then Rs 350/- then Rs 25/- where 10 rupee note was taped and now I would have to give Rs 50/- and Rs 25 or Rs 50/- for talk with this number even incoming facility is not activated.

Don't you give salary to these rude boys. I almost spend Rs RS 3575/- for this done by your boys. Now it is high time to bear.

Kindly refund my Rs 350/- so that I could recharge and run this number. Now its your turn to see what you say to me.


Regards,
Ankur Sengupta
[protected]

Please gone through the below the chain of e-mails for complaint:


From: Ddare God <[protected]@yahoo.in>
Subject: Fw: Re: WORST CUSTOMER CARE FROM AIRTEL DIGITAL TV IN VAPI, GUJARAT
To: [protected]@Airtel.in
Date: Monday, 11 April, 2011, 3:39 PM

REMINDER 1

Dear Service Provider,

I have not received any reply on my following e-mail regarding complain for AIRTEL DIGITAL TV AND even the problem was also not resolved till date. The problem of showing error code increased in frequency daily with maximum effect on today at every 10/15 minutes.

Dr. Darpesh Gohel
VAPI, GUJARAT
M: [protected]




--- On Sat, 2/4/11, Ddare God <[protected]@yahoo.in> wrote:

From: Ddare God <[protected]@yahoo.in>
Subject: Fw: Re: WORST CUSTOMER CARE FROM AIRTEL DIGITAL TV IN VAPI, GUJARAT
To: [protected]@Airtel.in
Cc: [protected]@gmail.com
Date: Saturday, 2 April, 2011, 4:59 AM

Dear Ms. Rashmi Verma,

I am forwarding the serials of e-mail conversation which i had with you previously with the same subject title because the problem is not completely resolved till date by Airtel Digital TV.

Still the same problem of hanging of many channels viz. COLOR, Bindas, Nick PIx etc. is persists during afternoon and evening time even after my continuous request for resolving the same to your local customer care at VAPI, GUJARAT, SMS services and your
General Airtel Customer care number.

Now since last two days the service become more worst as during evening and night hours your so called Digital TV service is giving me the messages that the card inserted is not of Airtel with error codes like 2 or 25. than every time we have to shutdown our TV, need to remove the Airtel card from the receiver and again need to reinsert in the receiver than for some time may be 10-15 min? it shows the programmes and again shows the same problem with same error codes.

Now even my 6 yrs old son also knows what is the procedure we need to follow when your services get hanged with such types of error codes.

I don't know why such types of problems happen with AIRTEL only? i have TATA SKY at my father's home where he never face such types of problem any time even after more than 2 years!!!! So this is the unique problem that airtel customers are facing on which airtel has to think for some concrete solution other wise it affects very seriously on the costumer strength of AIRTEL!!!!



Today also i again call to the local airtel customer care and got the same answer that we will send some one but let me tell you till date after such answer no body is even taking care of at least attending the complain.

Can you please suggest what further i have to do or i need to take any other actions?

Or give me the suitable contact number of any superior in Gujarat where i can request for the service which is my RIGHT as a customer after paying one year subscription in ADVANCE.

Your urgent reply is highly appreciated as i do not want to loose my Ind. vs SRl final crcket match today.



One of the most frustrated customer of AIRTEL DIGITAL TV.

Dr. Darpesh Gohel
E/204, Raj Recidency-II
Haria Hospital Road,
Near Leva Patel Samajwadi
Balitha-396 195
VAPI (GUJARAT)
INDIA
M - [protected]

--- On Wed, 22/12/10, Ddare God <[protected]@yahoo.in> wrote:

From: Ddare God <[protected]@yahoo.in>
Subject: Re: WORST CUSTOMER CARE FROM AIRTEL DIGITAL TV IN VAPI, GUJARAT
To: [protected]@Airtel.in
Date: Wednesday, 22 December, 2010, 6:43 PM

Dear Ms. Rashmi Verma,

Please find my customer id, card id and other details below:

CUSTOMER ID : [protected]

CARD ID: 36079044

Complete Address:

Dr. Darpesh Gohel
E-204, Raj Recidency II,
Near Leva Patel Samajwadi, Haria Hospital Road,
Balitha, VAPI-396-195
Dist. - Valsad (Gujarat)
INDIA.

Expecting a prompt action from AIRTEL Digital TV

Dr. Darpesh Gohel
Cell Phone: [protected]
[protected]


--- On Sun, 19/12/10, [protected]@Airtel.in <[protected]@Airtel.in> wrote:

From: [protected]@Airtel.in <[protected]@Airtel.in>
Subject: Re: WORST CUSTOMER CARE FROM AIRTEL DIGITAL TV IN VAPI, GUJARAT
To: "Ddare God" <[protected]@yahoo.in>
Date: Sunday, 19 December, 2010, 9:45 AM


Dear Mr. Gohel,

Thank you for writing to airtel digital TV

This is with reference to your e-mail regarding airtel digital TV
services.

We would like to inform you that we are unable to fetch your account details without customer ID or registered contact number. Kindly provide the same to process your request.

It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you.

Regards,
Rashmi Verma
airtel digital TV

======================================


Ddare God <[protected]@yahoo.in>
12/19/2010 12:00 AM
To
"[protected]@airtel.in" <[protected]@airtel.in>
cc
Subject
WORST CUSTOMER CARE FROM AIRTEL DIGITAL TV IN VAPI, GUJARAT



This is Dr. Darpesh Gohel From VAPI, GUJARAT using your AIRTEL Digital since LAST 6-8 month.

Actually i took your annual package including all channels WHICH WAS COSTING ARROUND 3800/-

NOW SINCE LAST ARROUND TWO MONTHS, YOUR SO CALLED DIGITAL TV IS NOT ABLE TO SHOW ME MANY CHANNELS MAINLY IN NIGHT HOURS (STARTING FROM 6:00PM). THE CHANNELS WHICH ARE NOT VISIBLE ARE COLOUR TV, BINDAS TV TLC AND MANY OTHER VERY IMPORTANT CHANNELS.

I CALLED LOTS OF TIME TO YOUR TOLLED CUSTOMER CARE NUMBER ([protected]) FROM WHERE I AGAIN GIVEN ANOTHER NUMBER FOR YOUR LOCAL PERSON ([protected]) WHERE I REQUESTED MANY TIME TO COME AND CHECK THE ROOT OF PROBLEM BUT TILL DATE NOT A SINGLE ACTION IS TAKEN.

NOW I AM FEELING LIKE AIRTEL DIGITAL TV HAS CHEATED ON ME BY TAKING ANNUAL FEE IN ADVANCE AND NOT PROVIDING THE SERVICE WHICH THEY SHOULD..

BASED ON MY EXPERIENCE NOW ONWARDS I M NOT SUGGESTING ANY OTHER PERSON TO BUY THE AIRTEL DIGITAL TV.

CUSTOMER SERVICE IS WORST WITH AIRTEL AS I EXPERIENCED.

IF STILL ANYBODY IS THERE TO HELP AND RESOLVE MY PROBLEM THEN ATLEAST THAT MAKE SOME JUSTICE TO ME OR I HAVE TO FIGHT FOR THE SAME.

YOUR HURTED CUSTOMER

DR. DARPESH GOHEL
E-204, RAJ RECIDENCY, NEAR LEVAPATEL SAMAJWADI, BALITHA
VAPI, DIST - VALSAD
GUJARAT, INDIA

Hi Airtel,

I have been using Airtel mobile Prepaid for more than six years but these days your service & customer support are getting worst .

today I have Activated AIRTEL GPRS(10Rs Per day-Unlimited) on my handset & i got a message that 'Rs 10 daily unltd GPRS Pack is activated.Next deduction due on 10/04/2011 00:00hrs.to deactivated dail *567#' after that i going to surf internet on my mobile but after few min i saw that my all balance are gone iam shocked how it happened.

So I tried to contact customer care 198 and also [protected] but my customer service are deactivated from your end.

Tell me this is your service

My Actual Balance was more than 72 Rs before activation of GPRS but after activation its suddenly drop to .3 Paisa.


What is this i want my money back or i have to take some Action against you .It may be court case or shift to Other network provider.

& Also I am continuously trying to deactivate AIRTEL GPRS but i am not able to connect Customer care because you are made customer care disable on my number even i tried to dail *567# and after that select 7 for manage account the 1 for deactivation but my GPRS not deactivated yet every day 10Rs Deducted from my account.


Waiting for your reply

Your customer who cheated by you

Hi

I Rathinasabapathy complaining for the cell number [protected].. I recharge for Rs 234 on 9th april 2011. On that day i lost Rs 2 and on next day morning i lost Rs 30 and evening Rs 2. Again on next day morning they took Rs 2. I lost this amount without speaking on cell.

I dont want anyother service like caller tune , internet , etc. I use this number only for calls. I never request for anyother service.

I kindly request u to give me proper explanation and give back the amount which u took unnecessarily.
This same incident happen last year also..

Please deactivate Cricket pack at my Airtel Prepaid No: [protected] which I never subscribed. I have tried unsubscribed thru SMS/Customer care/other means but it is still not de-ativated.
Please do the needfull.

ITS OF MORE THAN A WEEK WE PURCHASED AIRTEL HD SETUP BOX.

EVERY TIME THEIR ENGINEERS SORT OF TECHNICIANS VISITED THE PREMISES BUT THEY WERE NOT capable TO INSTALL THE SETUP BOX AND SOLVE THE PROBLEM. THEY HAVE CHANGED THE SAME BUT OVER AND ABOVE THEY FAILED TO ACTIVATE MY SERVICES for a second time, THEIR CUSTOMER CARE AND THE ENTIRE AIRTEL DIGITAL SERVICE IS A WORST SERVICE PROVIDER IN THE COUNTRY AS COMPARED TO TATASKY, VIDEOCON D2H WHICH I HAVE USED.

KINDLY TAKE THIS INTO HIGH CONSIDERATION AND GIVE VALUE TO YOUR VALUED CUSTOMERS.

outgoing service not available to make call.
outgoing service not available to make call.

Dear sir,
I am Ulhas dangat ,my mobile no is [protected]
when i make call IVR say rechage your a/c,but i have bal of Rs-30/Rs-40
lots of time i am facing this problem........
When I called customer care & they pick up the call,but automatically disconnect the call.....
I am using this number for last 6-7 years.my mobile No. is not working write know.please do the needfull.and mail me. [protected]@yahoo.com.

Customer ID: [protected].
I got a free Airtel DTH connection with my Sony Bravia. I got a customer id and recharge coupon for Rs 1000 and then my horrible journey with Airtel started. First it is impossible to get thru 12150 it just happily keeps on connecting but the moment you select the option to talk to any customer executive for new installation u get disconnected. Somehow I found out that the 1800 number at least connects to a customer service executive (lets call them jokers as this is what they are) so these jokers give me different confirmation receipt numbers each time I call them for new installation:
15555941
15575267
and confirm every time that the installation would be done in 2 days. One joker had the guts to give me the number of a technician: [protected] Sai Enterprises, google this number to find out the cheating that goes behind this number. Worst part every time I call them (today included) the jokers ask for the same information again and again Sir what is your scratch card number, what is ur TV model number which package you want to select etc etc?
I'm absolutely fed up and frustrated with these jokers and their service. I'll talk to the Sony World manager too about this, right now I'm not sure if I even want to go for this connection.
I wish these guys were operating in a country where the customers had a little more power and they would be bankrupt in no time. On same lines the id given at Airtel website [protected]@airtel.in is useless no point sending a mail there. I sent the complaint to other email id [protected]@airtel.in and I got an immediate response that my complaint would be "looked into" and so far nothing.

I purchased an Airtel prepaid SIM on 12 mar 2011 ([protected]) from Airtel dealer at Pune and submitted all documents. My SIM was activated same day. Subsequently I was called by Airtel verification team repeatedly and informed that the SIM is not registered in my name. One fine day oone of their agents called and then confirmed that all details have been corrected online while he was talking to me. However nothing was done.
I have raised atleast 7 mails to their nodal officer too and have been assured needful being done.Subsequently, on 4 April 11, I again submitted my documents to the dealer. Suddenly, on Sat 8 April 11, the SIM has been de-activated by Airtel. Serious issue is that Airtel staff entered wrong details and this can be a serious security issue if some one manipulates.

Probably to hide this seriuos lapse, SIM has been deactivated.

Airtel customer care is just a dumble ness.If you are trying to tell them your complains they are telling you to wait for an hour.even not registering your complains in airtel.this all person are illitrate.airtel broadband is just a cheating.


prvin silvani is one of thier executive from banglore who has not understanding english proper even not registering complains.

DEAR SIR,

HI MERA NAAM SAMEER LODAYA HE.ME AIRTEL DIGITAL TV KA CUSTOMER HU.MERA CUSTOMER ID NO.[protected] HE. MENE 1ST APRIL 2011 KO MERA DTH KE RELOCATION KE LIYE REQUEST DI THI.OR MUJHE 3RE APRIL 2011 KO 11.A.M KA TIME DIYA THA.AAPKE YAHA SE KOI BHI CALL NAHI OR KOI ENGINEER BHI NAHI AAYA TAB MENE PHIR SE PHONE KIYA TO MUJE 4TH APRIL KO BEFORE 2 P.M KA TIME DIYA KI AAPKA RELOCATION HO JAYEGA.FIR 4TH APRIL KO BHI NAHI HUA PHIR SE PHONE KARNE PAR MUJHE NEXT DAY KA TIME DIYA GAYA.IS KE BAAD MENE AAPKE INDORE KE FLOOR SUPERVISOR MR.BUNDELA SE BAAT KI OR UNHONE COMMITE KIYA KI NEXT DAY MERA RELOCTIN HO JAYEGA OR ME AAPKO SUBAH CALL KARKE BATAUGA KI ENGINEER KAB TAK AAYEGA.MR.BUNDELA KI TARF SE NA KOI CALL AYA NA KOI ENGINEER AAYA.PHIR JAB MENE CALL KIYA TO MERI BAAT INDORE ME FLOOR SUPERVISOR MR.SIDHARTH KHEDVE SE HUI OR UNHONE COMMITE KIYA KI KAL APKA RELOCATION HO JAYEGA. PAR KOI NAHI AAYA.
AAPKE YAHA SE MUJHE AISE HI TIME DIYA JA RAHA HE PAR KOI AA NAHI RAHA HE. AB ME PARESHAN HO CHUKA HU.

AGAR AAP KUCH KAR SAKTE HO TO PLEASE KUCH KARVA DO NAHI TO MUJHE MAJBURI ME CONSUMER COURT ME COMPLAIN KARNA PADEGA.

I HOPE KI AAP IS MATTER KO THODA SERIOUSLY DEKHEGE.

THANK YOU,

REGARDS
SAMEER LODAYA
[protected]

Hello Sir,
I used to play online games a lot. So when ever i play online games my broadband connection frequently gets disconnected. I complained to the customer care and the technician will check the cables and says all are perfect. There is some fault in your system only. Then i Went to HP service centre and told them about the problem. They said there will be fault in the modem and they told me to call customer care and change the modem. So i made a complaint regarding this. Then the technician came and he didnt replace the modem. Till now he didnt replace the modem. I was very upset with this. Please see to it and take necessary action.Thank you.

Dear Sir,

I have done two times transaction of Rs.333+333 to recharge in my Airtel Prepaid Mobile Number : [protected] online threough Axis bank. The Amount is debited from my Axis bank Account but till now i didn't get the amount in my mobile.

Please clearify me what is happening. If You will do like this than nobody will go for online recharge service provided by Airtel.

Please do the needful to revert my amount and infuture nither i'll for online recharge option nor recommend anybody to do this.

Requestee,
Saurabh Shukla

I am Airtel HD DTH customer from Coimbatore. I had applied for the Movies Now HD channel through request given as SMS to 54325 on March 19th 2011. Then I thought it should be a matter few minutes that I get added up the channel. since there was no response for more than half-an-hour - I called the customer care and asked them about it to know that there has to be direction chnage done to my dish since the new channels are being given through them. They told me that some engineer will come and do that.
The next day as nobody came - I called them back again and told them that nothing has got corrected - so they said they are making some changes then and so I would be without any transmission for some time - and THATS IT ! every channel was off the transmission to my house (error message: SM2) - so it even much worse than before and so again called them to know that the changes should have been done after the change of the direction. One kind person changed back the settings and so everything was back to normal then. I got my Request No: 631448 and Happy code to be shared with the engineer on 25th March 2011 and then again another SMS with request No: 6317667 for another request of the same problem the same day. When I talked with the Customer care once again - they told me not to place any more requests. So kept quiet with that
After one week, I contacted the local DTH dealer from whom the equipments were once got - and a Lady answered saying that, " Sir! The customer care persons would state anything unreal of doing so you can't expect anything to happen within such a short time. There are about 15,000 requests pending and it would happen by that order" - I asked her if she could give any approximate time line for my request to happen and she asked me my request number and told me I need to call her again the next day to find that out. The next day and till now the number is out of reach.
I tried to get the personnel, who had once set the DTH in my home ( 6 months ago), so that he could come and get this direction business ready. He initially refused but later told that he would come if gets paid for it separately - I accepted for that. But after dodging for a 3 days with repeated phone calls - he never called me back to do anything. So I thought he was least interested for an existing customer and never thought being loyal for one poor guy sitting here who can't do anything about this. If he had refused, without offering me a chance - it would have been honest of him but he wanted money but never had time to collect it !!!
Frustrated with all my routes and got quiet for sometime again - for things to happen itself.
After waiting till 09th April I called the Customer care again explaining all this things once again - and again one gentleman, answered politely stating that he would make some one come over here to my home within one day (Request No:6767829 and the happy code).
I don't know what wrong I had done all through the procedure and no one had answered any truth till - if it would happen within some days or not - all of them were giving false promises. SO I HAVE THOUGHT OF CLOSING MY CONNECTION IF NO FURTHER ACTION IS TAKEN WITH THE REMAINING GETTING CLOSED BY 12TH MAY FROM ACCOUNT - AND JUMP TO SOME OTHER DTH SERVICE.
If there is a chance of any Airtel Managers to see this complaint - is there by any chance complete things, instead of calling me and giving me assurances???
Dr Victor Jerome Ambrose
[protected], Coimbatore

Dear Sir/Mam

I notice my balance deduction for use of airtel live for first time on 1st April 2011 when am amount of Rs 82 was deducted.After that I notice that every day some amount have been deducted due to use of airtel live (for browsing purpose like google.com, picture sites, live video etc) , which I have never used(browsed).

Till 10 April more than Rs 200 has been deducted from my prepaid mobile [protected].

I have already put complain in ailtel several times but no proper action has been taken.
Neither customer service accept to refund me any money for this unused service, nor they assist me how to stop this.

Is this the way that Airtel is supposed to deliver its services.

I am feeling hopeless, kindly assist me gaining proper services.

Also explain if Airtel cant take care of its customers, should I move to another service provider.

Thanks and Regards
Awadh Bihari
[protected]
awadh.[protected]@gmail.com

Hello sir/mam,
I am a girl staying in bangalore. I am using a reliance no. I am getting vulgar messages from an airtel number. I suspect this is somebody from my college. Plz help me & give me name & details of this number since being a student it is difficult fr me to go to police & complaint. The no. is[protected]. Plz help me, i will really be thankful to u. Waiting for your reply.
Amrita