Airtel Complaints & Reviews

Customer ID-[protected]-001
Customer Name : Rupa Desai
Customer RTN : [protected]/[protected]

This is to remind you that despite several complains with customer care no.my problem is not solved.You may have received mail from

"laurel enterprises" vasai regarding this.It is now one month old complain & my problem is not yet resolved ,my money on additonal connection is wasted.IF YOU CANNOT RESOLVE THE PROBLEM YOU ARE KINDLY REQUESTED TO REFUND MY FULL AMOUNT& DISCONNECT YOUR CONNECTION.Before airtel i was having tatasky which was working fine,EVEN AIRTEL HD CONNECTION IS WORKING FINE ON MY PC. FURTHER DETAILS YOU CAN COLLECT FROM YOUR DIFFERENT ENGG.WHO HAVE VISITED MY PLACE DURING LAST MONTH ,SINCE THE INSTALLATION.
THIS ABOVE COMPLAINT IS WRITTEN TO AIRTEL DTH ,BUT WITH NO POSITIVE RESPONSE.MY DTH WAS INSALLED ON 7/2/2011.PREVIOUSLY I HAD TATASKY ,WHICH WAS WORKING FINE ON MY DESKTOP (HP MEDIACENTRE /HP PAVALION a1521 mediacentre pc).EVEN AIRTEL HD IS WORKING FINE ON MY PC.

Hi Sir,

I am using Airtel around 2 years,I have 2 numbers. But in one my number ie [protected] in which from last 6 month extra GPRS are getting charged, As we called them then they told its mistake and some amount the charges and told it wont be happen again. But same mistake is getting repeated again again, GPRS get activated Automatically and they charged me for that.

Please do the needful.

My name Uttam kumar S using no.[protected],I called 198 around 3pm on 21 march 2011 I refused to activate hello tunes but forcefully customercare executive has activated and my balance Rs.30 deducted.I request AIRTEL company to REFUND my money back.

Dear Sir,
On 19.03.2011 I have recharged of Rs.100/- for Airtel Dish T.V. & I have also received a SMS on mobile of Successful Recharge. Alc Bal. is Rs.70/-, But from 19.03.2011 night to in the morning on 20.03.2011, I have tried so many times But I can not see any chanels & Customer representative is not available on mobile.

My Airtel Digital T.V. Account No. is [protected]. On 20.03.2011 I have also send mail to Airtel Customer care. On 20.03.2011, I have tried 15 times to contact on mobile to Airtel customer representative ,But he is not available, only message is coming to send SMS as HELP to No.54325.

Today on 21/03/2011 at 2.29 p.m. Airtel Customer representative is available on mobile, but he is also not responding & not taking my complaint.

Hi,
My Airtel Prepaid SIM (No.[protected]) has got de-registered few months back due to unused for a long time as i have shifted to Karnataka from past 1.8 Yrs. Kindly tell me how to get re-register the same Prepaid SIM as i wanted to retain that number irrespective o[censored]tility.

Regards,
Mukesh Burad
Ph:[protected]

Hello,

My Name is Kalyan Goswami. I had purchased a DTH connection on 17th of March 2011 and Airtel collected the amount from me on the same day. They said they would try to get it installed on 18th, however no response from them on 18. I called the customer care on 18 th to check the status, they said it would get installed on 19th. I receive no response on 19th so called up customer support. They promises a call back which never happened. On calling them up on 20th they inform that it would get installed on Sunday by 12PM - no response from Airtel again. Airtel gives me a number of so called Zonal Manager Arun Kumar[protected]. This phone has answering machine that it is only on business hours the phone is answered.

I called the Zonal Manager thrice and after waiting in the queue they disconnected the phone thrice. I called up customer service they follow their manager and disconned the phone twice. Third time they took my call and I ask for escalation. They transfer me to another agent pretending to be Sr Supervisor (Who she was not). She transfers me to another lady so called supervisor (Ruchika) who says that i would recieve a call back in 15 minuits form the manager. No call for an hour. But the engineer now called me after 2 hours --- What a service!!!

I didnot expect this from Airtel. If this is the service in the begining then how would it be later? I want to stop the service and want a refund. This shatered all the good vibes that i had with airtel for past 10 years.

Please address this at the earliest.

Regards,

Kalyan Goswami

I have bought a new Airtel simcard and it has been 2 days since it has been activated.
I want to start blackberry internet services. When I send messages for that, everytime I get the same reply "We are unable to process your request." I called up 121 and the call centre executive said he was about to transfer my call to his supervisor. Then he hung up. Ever since I have not been able to talk to any executive, as I call 121 and press all the desired buttons, the computerised system just hangs up saying that try *121# for any service you need. I mean what should I do. I am already fed up of Airtel. I cannot even reach, any person to complaint or talk to, in Airtel.

Dear Sir

I am Vishal Shah, my airtel dth customer id is [protected].

I am Airtel DTH customer from last one year. In last one year, I never faced problem in my Airtel DTH. However from last few days i am not finding picture on my TV as sharp as it used to be before few days. I had called customer care yesterday but they said that for sending a technical engineer at home i need to pay him Rs. 100.

Kindly make me understand if i am paying montly rental then why i should i pay Rs. 100 as a service charge??

Why a esteemed company like Airtel wants to make money by applying such cheap tactise of collecting money for technical service?? Why would a customer like that a engineer should visit at their home without any reason??

Today morning i had got a call from a engineer (his number is [protected]) who called me up and when i denied to pay Rs. 100 disconnected my call abruptly. Is it really a way to behave with a customer?

Hope to see reply from Airtel on urgent basis.

Vishal Shah

Hi,
I am having 3 airtel mobile connection. Since, the network was very poor at both my office and home, I wanted to port my Airtel no. to VODOFONE. But airtel is giving foolish reasons that i have contract with airtel (ie. CUG.) Then I removed form CUG again submitted the MNP request. They have rejected my porting request again stating that have outstanding. which is nothing but current month amount which is only 22Rs., 10Rs, and 15Rs.
already Airtel has my advance amount and they can adjust from that.
If Airtel is not able to resolve the issue, why they are not

Dear sir,

I am a customer of AIRTEL cellular mobile services at Bangalore since 10+ years.

My cell no. Is [protected].

I want to shift to VODAFONE cellular services by using the mobile portability services introduced recently and I have initiated the process for the same on 12th Feb 2011 and as a receipt acknowledgment I have got the portability code (Porting ID AX548467) with validity up to 26th Feb 2011 But still, M/s AIRTEL is not activated my service. Therefore, kindly take necessary follow up step and activate my number in VODAFONE by changing from AIRTEL.
I requested AIRTEL to let me change the services by using portability service.
It would be very kind and really appreciative if you could help me out in resolving the problem at the earliest.
Kindly look into this matter and do the needful.
Thanks and best regards
Keshav Murthy

Airtel does it again. I have been a customer now for almost 10 years in Bangalore and Delhi with Airtel proving once more that they do not care about their customers AT ALL.

Last year in March 2010, I had called customer service in Delhi with a complaint that the plan I was paying Rs. 2222 for was being given to new customers at Rs. 1699. They said plans do change and they cannot automatically change it for me until and unless I call them and ask them for an upgrade.

So I asked them why my Plan was no longer featured on their website and I was told that the Rs.2222 Plan was discontinued, but customers who were already on that Plan would continue on it unless and until they called Airtel and requested an upgrade.

Basically for six months or more I was paying almost Rs. 800 extra every month because I did not call them about an upgrade.

So I asked for my Plan to be upgraded. Since I was anyway upgrading, I also checked for a higher speed of 2Mbps which they said was not possible due to last mile problems after they did a feasibility study - so I could get only 1Mbps. So I settled for the Freedom 1699 Plan at 1Mbps with a cap of 100GB after which speeds would be reduced to 512 Kbps.

Knowing that Airtel cannot be trusted I requested a PDF of my Plan and also took screenshots of it as it was in April last year - I still have those documents.

Last week I get an email stating that I had consumed 80% of my download limit of 30GB and that if I cross it, my speed would be brought down to 256Kbps.

The usual calls to 121/198 began all over again and I was told that Airtel had discontinued my plan and the new 1699 Plan was a benefit for customers at double the speed of 2Mbps which they had automatically upgraded me to. However, this plan has a cap of just 30GB with a reduction to a measly 256Kbps in case I crossed 30GB.

Excellent! So, when they were getting extra money from me, they could not automatically upgrade my Plan to the new cheaper one without my request, but when it comes to a Plan which gives me more speed with more restrictions they are free to downgrade my Plan and disguise it as giving me the benefit of double the speed.

Also, suddenly, the feasibility and last mile problem seems to have been solved automatically to give me double the speed but with hidden restrictions that are completely unfair by any standards of corporate ethics or even simple customer service.

After several calls to customer care and the usual attempted calls to nodal officers who NEVER pick up the phone, I was promised by customer care that my Plan would remain the same as the one I had taken.

However today I get an email saying I have crossed my limit and my speed has been brought down to 256Kbps!

As a 10 year old customer who has recommended Airtel to several of my friends in both Delhi and Bangalore, I have now started actively looking for other ISP options and I will never recommend Airtel to anybody ever again...

I have no idea who comes up with these brainwaves in Airtel but I can assure you that despite his MBA degree, he has no idea how to retain customers or keep them satisfied.

I was assured by some customer care senior executive today that they would revert me to my original Plan of 1Mbps with downgrading to 512kbps after the limit of 100GB. When? Who knows? Who knows if anything will change until I actually change my ISP!

My download speeds have crashed to 256Kbps on Happy Holi.

Thank you Airtel for your complete arrogance and lack of concern for your customers.

MISBEHAVE BY AIRTEL RELATIONSHIP CENTRE (M/s S S D N Enterprises ,G-1,DDA Bldg.,20, Nehru Place, Delhi-19)



_____________________________________________
From: RON1/Kumar Anurag, L-13(SNZ)
Sent: Friday, March 18, 2011 12:27 PM
To: 'Airtel Alert'; '[protected]@airtelindia.com.'; 'appellate.[protected]@airtel.in.'; 'nodalofficer.[protected]@airtel.in.'; '[protected]@airtelindia.com.'
Cc: '[protected]@trai.gov.in'
Subject: RE: Your Airtel Outstanding Dues. MISBEHAVE BY AIRTEL RELATIONSHIP CENTRE (M/s S S D N Enterprises ,G-1,DDA Bldg.,20, Nehru Place, Delhi-19)


Polite Reminder..03

No body contacted yet..Is it the service..??
<< File: 2032_001.pdf >>
Warm regards..

Anurag kumar
_____________________________________________
From: RON1/Kumar Anurag, L-13(SNZ)
Sent: Thursday, March 17, 2011 7:13 PM
To: 'Airtel Alert'; '[protected]@airtelindia.com.'; 'appellate.[protected]@airtel.in.'; 'nodalofficer.[protected]@airtel.in.'; '[protected]@airtelindia.com.'
Cc: '[protected]@trai.gov.in'
Subject: RE: Your Airtel Outstanding Dues. MISBEHAVE BY AIRTEL RELATIONSHIP CENTRE (M/s S S D N Enterprises ,G-1,DDA Bldg.,20, Nehru Place, Delhi-19)

To Whom It May Concern:

Please update the action taken..

Warm regards..

Anurag kumar
_____________________________________________
From: RON1/Kumar Anurag, L-13(SNZ)
Sent: Thursday, March 17, 2011 1:26 PM
To: 'Airtel Alert'; '[protected]@airtelindia.com.'; 'appellate.[protected]@airtel.in.'; 'nodalofficer.[protected]@airtel.in.'
Cc: '[protected]@trai.gov.in'
Subject: RE: Your Airtel Outstanding Dues. MISBEHAVE BY AIRTEL RELATIONSHIP CENTRE (M/s S S D N Enterprises ,G-1,DDA Bldg.,20, Nehru Place, Delhi-19)

To Whom It May Concern:

This is just to bring into your kind notice that Unfortunately I am a customer/subscriber of your “AirTEL Cellular” Today undersigned has personally visited to one of AIRTEL RELATIONSHIP CENTRE (M/s S S D N Enterprises ,G-1,DDA Bldg.,20, Nehru Place, Delhi-19) to pay my due bills for last months. After a long queue When I reached at Payment Counter, one gentleman told me CARD PAYMENT is not possible. Immediately I rushed towards ATM & came back with CASH, again waited approx 30 Minutes in queue to make payment. Finally when I asked/suggested/requested them to form additional counter for customers as waiting time/queue time was approximately 30 minutes (with Low cooling AC & no drinking water facilities). Unfortunately they misbehaved with me & clearly told me to go & do complaint whatever/wherever I want as they are not making profit from AirTEL. I felt very bad & pity on your future that in such a competitive environment when you are spending too much on Advertising perusing your customers to use/bond with you for forever then How you can give franchise to such Unprofessional person/agency..

Now as anyone can feel, “AirTEL” enjoys an outstanding reputation only. Our present experience has rudely shaken our trust in your esteemed company. As a loyal customer, our family/friends has subscribed at various stages. The incident is nothing short of a fraud perpetrated on us..

Your response should reach us in a week's time failing which we shall be constrained to use other avenues to seek redressal because It appears “AirTEL” is just not bothered to address my complaint. It’s just not possible to believe that AirTEL behave this way.

Please revert per return “Else I will have to spread your Service feedback among our well wishers” as well as “will go to meet MR SUNIL BHARTI MITTAL for my rights” as our offices are in same building because I know about the service Industry as I am also working in Customer Service Industry


As well as at this juncture, I must give you some feedbacks about the less no of BILLING COUNTERS ,as I always use to struggle just to locate & pay my bills. As you know very well that In this current era we all are running short of enough time to go physically, just to pay the Bills. So your company should have some Collection Executives or should have opened Some More Counters for the same purpose..!!

Warm regards..

Anurag kumar

From: Airtel Alert [mailto:[protected]@airtelmail.in]
Sent: Thursday, March 17, 2011 10:12 AM
To: RON1/Kumar Anurag, L-13(SNZ)
Subject: Your Airtel Outstanding Dues.





March 11, 2011


Dear Airtel Customer,


Anurag Kumar Maruti Suzuki India Limited


REF: OUTSTANDING DUES ON YOUR AIRTEL MOBILE NO. [protected]


Dear Customer,
You have been our valued customer and it has always been a pleasure
serving you on our network. It would be a great pleasure restoring our
association once again by way of this communication.

This is regarding the pending due amount on the above mentioned mobile
number, A/c[protected]. The total outstanding amount as on date in
your account is Rs. 4439/-.

Due to high unbilled we would request you to make the payment of the outstanding amount on 3/16/2011 to enjoy continued your mobile service.


Please Ignore this message if you have already paid.



Yours faithfully,


For Bharti Airtel Limited,

It has been observed from last few days that the numbers which I am calling from my airtel mobile no. [protected] has been hacked by other person. this is such a impossible thing which I thaught before. but after getting call from unknown person to those whom I called maximum, I am now confirm that somebody is getting my call list through other resources.

The person is getting all the details of myself which I have given as a document to purchase the mobile phone.

Please look after the issue.

Guyz get alert pls top using airtel they are really bloody services suggest everyone to convert theri same number to any any other network but not airtel its really my personal experience and eventhough they charge and deduct anonymously randomly without informing customers its really disgusting service of airtel we all protest and ban airtel from india i gonna publish this all in deccan chornicle other press media news channels "Real face of airtel"

--- On Sun, 20/3/11, tauseef qamar <[protected]@yahoo.com> wrote:

From: tauseef qamar <[protected]@yahoo.com>
Subject: Re: REMINDER - 6 |[protected]|]
To: [protected]@airtel.in, appellate.[protected]@airtel.in, nodalofficer.[protected]@airtel.in
Cc: [protected]@in.airtel.com
Date: Sunday, 20 March, 2011, 1:51 PM
i really got fedupp with bloody the airtel customer services when i m telling everyone by screaming almost that my number is stolen someone is misusing my number and you ppl lazy enough to care and understands pls guyz give me a break and deactivate block all the services permanently on my number with immediate effect.

Note:- if needfull has not been done i will publish this in media,press news
channels online consumer complaints & telecom portal,RTI sectors and legal
proceedings on your risks and expenses.

My issue is pending from so almost 20days If this time if action has not been taken i gonna escalate to the higher level with all this mail history and will contact bharti group board of directors.

If you need an verfications pls send your executive to my address which as same on my number address.

Thanks,





-
[protected]Original Message[protected]
From: [protected]@yahoo.com
To: [protected]@airtel.in
Cc:
Sent: 09/03/2011 21:55:21
Subject: Reminder - Serious Compalint

Hello,

I have made 15calls from 2.00pm today i have spoke to 4 customer care
executives with my requests to block my number but no action after fulfilling
all the required details it seems all airtel staff are careless lazy towards
there work pls take this mail as very serious and do the needfull immediately
since my mobile was stolen today dated[protected] at 12.30pm around bearing
mobile num:- 9849XXXXX,since i m using this phone for my business purpose i m
baring lots of loss of this i need new sim on number so i requests nodal
officers and cc department to block this number immediately in order to misuse
of my phone book contacts and number.

Note:- if needfull has not been done i will publish this in media,press news
channels online consumer complaints & telecom portal,RTI sectors and legal
proceedings on your risks and expenses.

Thanks,

[protected][protected]-----

Dear Mohd Sameer ., Your email dated 09/03/2011 09:55:21 PM,reference number[protected] is in process. We will get back to you at the earliest. Airtel Care
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.




--- On Fri, 18/3/11, tauseef qamar <[protected]@yahoo.com> wrote:

From: tauseef qamar <[protected]@yahoo.com>
Subject: Re: REMINDER - 5 [|BAL||[protected]|]
To: [protected]@airtel.in, appellate.[protected]@airtel.in, nodalofficer.[protected]@airtel.in, [protected]@in.airtel.com
Date: Friday, 18 March, 2011, 5:22 PM
Hi,

Rushing Reminder !!! Please i request appeliate officer to barred & deactivated i/c & o/g & all the services on my number,with an immediate effect.

Hopefully i beleive that this would be my last to resolve my query in order to maintain airtels faith on their customers.

Thanks,

--- On Fri, 18/3/11, [protected]@airtel.in <[protected]@airtel.in> wrote:

From: [protected]@airtel.in <[protected]@airtel.in>
Subject: Re: REMINDER - 4 [|BAL||[protected]|]
To: [protected]@yahoo.com
Date: Friday, 18 March, 2011, 3:14 PM
Dear Mr.Mohammed Sameer,

We regret for the delay in responding to your e-mail.

This has reference to your concern regarding deactivation of Outgoing call facility for your airtel prepaid mobile number 9849XXXXX
We understand that this situation must have inconvenienced you.

As per the telephonic conversation we would like to inform you that the out going services was barred due to non submission of the MEF (Magic Enrollment From) we would also like to inform you that currently the airtel mobile number [protected] is in active status as per our records.

Please feel free to speak to our call center executive on 121 regarding any query/ request and 198 (Toll Free) for any complaints. You can also email us at [protected]@in.airtel.com.

You can get in touch with the Nodal Officer with your earlier request or complaint number if it's still unresolved. You may send an email at nodalofficer.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.

Assuring you the best of our services.

Warm Regards

Shilpa S
Appellate Officer
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

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https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=3858BECB3556...⇄

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@yahoo.com
To: [protected]@airtel.in
Cc: [protected]@airtelmail.in
Sent: 17/03/2011 13:59:12
Subject: Fw:Re:Fw: Reminder - 4

Reminder - 4



--- On Wed, 16/3/11, tauseef qamar wrote:

From: tauseef qamar
Subject: Reminder - 3
To: [protected]@airtel.in, nodalofficer.[protected]@airtel.in,
appellate.[protected]@airtel.in
Cc: [protected]@airtelmail.in
Date: Wednesday, 16 March, 2011, 5:27 PM

This is really pathetic & disgusting services,Yes of course the mail is same
and the query is also only because no one is taking seriously on my complaint
since the raised on[protected],still the whole airtel is not taking regret and
responsibility on the bad cause for me,i requests the nodal officers to take an
serious action to stop all the services with immediate effect and do the
needfull.

Note:- if needfull has not been done i will contact directly to bharti board
members & publish this mails in media,press news channels online consumer
complaints & telecom portal,RTI sectors and legal proceedings on your risks
and expenses.

Thanks,



--- On Wed, 16/3/11, [protected]@airtel.in wrote:

From: [protected]@airtel.in
Subject: Acknowledgement Mail.
To: [protected]@yahoo.com
Date: Wednesday, 16 March, 2011, 4:43 PM

Dear Airtel Customer,

Thank you for writing to us. We have already received a similar email from you
earlier.

We are currently resolving your query and would revert to you within in 24
Hours.

Warm Regards
Airtel Customer Service

This is an auto-generated response. Kindly do not reply on this mail.

[protected]-Original Message[protected]------
Subject: Re: REMINDER - 2 [|BAL||[protected]|]
Date: 16/03/2011 04:26:44 PM
From: [protected]@yahoo.com
To: [protected]@airtel.in;nodalofficer.[protected]@airtel.in
Message body:
Its really unfaithful poor service information to airtel customers as your
mail I/C and O/G services are barred with effective from 13-Mar-2011,But still
the both I/C and O/G services actively running.

This is really disgusting services i really cant understand you are providing
the false information and breaking the faith of airtel on their customers.

I request Nodal officer to perform the duty with confirm responsibility and do
the needfull with an immediate actions stop deactivate all the services of
[protected].

Thanks,



--- On Sun, 13/3/11, [protected]@airtel.in wrote:

From: [protected]@airtel.in
Subject: Re: REMINDER - 1 [|BAL||[protected]|]
To: [protected]@yahoo.com
Date: Sunday, 13 March, 2011, 11:07 AM

Dear Customer,

We regret for the delay caused in replying to your email.

With reference to your Email dated 11-Mar-2011, regarding your airtel mobile
number [protected].

Thank you for your email to airtel and the opportunity to assist you.

We would like to inform you that we tried calling you but with little success.

We would like to confirm that as per your request, I/C and O/G services are
barred with effective from 13-Mar-2011.

So request you to kindly check with the same.

In future too, please feel free to speak to our call center executive on 121
regarding any query/request and 198(Toll Free) for any complaints. You can also
email us at [protected]@in.airtel.com.

You can get in touch with the Nodal Officer with your earlier request or
complaint number if it's still unresolved. You may send an email at
nodalofficer.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to
6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your
complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send
an email at appellate.[protected]@airtel.in. or you may call at [protected] from 9:30
AM to 6:30 PM Monday to Friday.

We value your association with Airtel.

Warm Regards,



Azim Abdul
Nodal Officer
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=D13254BDC6C7
C93153B1DC216DACD13053B6D72265A4EC107392F5157196F6167A&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@yahoo.com
To: [protected]@airtel.in
Cc: [protected]@airtelmail.in
Sent: 11/03/2011 22:28:28
Subject: REMINDER - 1

REMINDER - 1 & Still the services are not yet deactivated



--- On Wed, 9/3/11, [protected]@airtel.in wrote:

From: [protected]@airtel.in
Subject: Acknowledgement Mail.
To: [protected]@yahoo.com
Date: Wednesday, 9 March, 2011, 10:08 PM

Dear Airtel Customer,

Thank you for writing to us. We have already received a similar email from you
earlier.

We are currently resolving your query and would revert to you within in 24
Hours.

Warm Regards
Airtel Customer Service

This is an auto-generated response. Kindly do not reply on this mail.

[protected]-Original Message[protected]------
Subject: Reminder - Serious Compalint
Date: 09/03/2011 09:55:25 PM
From: [protected]@yahoo.com
To: [protected]@in.airtel.com;Nodalofficer.[protected]@airtel.in
Message body:
Hello,

I have made 15calls from 2.00pm today i have spoke to 4 customer care
executives with my requests to block my number but no action after fulfilling
all the required details it seems all airtel staff are careless lazy towards
there work pls take this mail as very serious and do the needfull immediately
since my mobile was stolen today dated[protected] at 12.30pm around bearing
mobile num:- 9849XXXXX,since i m using this phone for my business purpose i m
baring lots of loss of this i need new sim on number so i requests nodal
officers and cc department to block this number immediately in order to misuse
of my phone book contacts and number.

Note:- if needfull has not been done i will publish this in media,press news
channels online consumer complaints & telecom portal,RTI sectors and legal
proceedings on your risks and expenses.

Thanks,
Mohammed Sameer

Number:- 9849XXXXX
Details :-
H-No-
R.R. Dist - Hyderabad

This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies and the original message. Any unauthorized
review, use, disclosure,dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited
and
may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its
subsidiaries and associated companies(collectively "Bharti Airtel
Limited"),are
unable to exercise control or ensure or guarantee the integrity of/overthe
contents of the information contained in e-mail transmissions and further
acknowledges that any views expressed in this message are those of the
individual sender and no binding nature of the message shall be implied or
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AIRTEL 3G Data Card - Speed was mentioned as 7.2 MBPS at the time of purchase but i am able to get only 60 ~ 70 KBPS, also i am not able to get in touch with customer care for 3G Data Card.

Regards,

S.Yuvaraj

Gone those days when Airtel used to be one of the best service provide & customer relationship company.

I have taken 2 airtel digital TV connection, and it out of service since one week becouse of the no signal, instead of the timely raising the complaint & doing the repeated follow up there has been no progress on the issue, every time there is just a false commitment. Also surprisingly airtel has blocked my customer id to abondoned my call when every I reach callcenter people on [protected] or toll free 12150. Its a new strategy followed by airtel to escape the call from customers whoose issues has been pending since long.

Because of the all these made a resolution to switch to other service provider and seeking the disconnection & refund of the amount I have paid upfront.

Regards,
Partik
[protected]

I am Aditya Pasalapudi and we have an airtel broad band connection with phone number [protected]. Our billing cycle starts from 5th of every month and we have a usage limit of 25Gb. This month on March 8th I received a mail saying that we crossed 25 Gb of our usage limit. We are surprised to see that mail , as we have not used 25Gb of data. From March 8th we are receiving a speed of 400kbps and sometimes even less than that. On March 15th we saw the unbilled details in our user account and we are surprised to see that we have used only 9.5Gb till March 15. So immediately we raised a complaint[44172012 ] to airtel asking them to verify our usage and to provide the full bandwidth. They never responded to me back till today. I called them 4 times after that to check the status of the complaint and they never gave any update on that, simply they told me that i have to wait till 23 march to get resolved. Why should I wait till 23 March ? So we thought of disconnecting the connection and called again to customer care to do that. During the process they used to disconnect the line in between. They disconnected my line 3 times. Finally I am fed up with the connection, I am filing this complaint to aware other to check their usage details as airtel is cheating customers by limiting their bandwidth.

I am using airtel service since last one year and now they are not good enough for this. They have deducted amount from my balance many times and if I ask for that then I told something undesirable.
Now when MNP is started I requested for the UPC for shifting 6 times. I am reuqesting for this since 2 weeks but I am not provided the same.
Also I am not able to contact the customer care as I am barred from that.
My number is [protected].

ANISH SHARMA

I am using Airtel Prepaid service.
Before 6 month I am using Nokia 3110c and in that I have activated mCheck. Then after I changed mo mobile handset to Samsung GURU it give long battery life, but because Airtel's mCheck service frequently asks to activate and just because of this I have to charge my mobile battery everyday....

Dear sir /madamb STUPID RETAILER'S FAULT. AND AIR TEL SERVICE PROVIDER

I also suffered from the same problem,

I put a top up of Rs 110 denomination ( TRANSACTION ID [protected] on 19th march 2011 night .but due to ignorance of the stupid retailer who is running the shop in chennai. My 110 has gone to booster pack. this was not told by the retailer but ny airtel customer care which i checked with them. Rs. 110 has been utilized as a booster pack rather to make top up.hence I request to revert it

Rs 110 as booster pack not as top up. from which date? this question is also askedby the retaler. because he does not know. then why airtel has not told this to the retailer??????????????
when I asked the retailer he told for 110 the talk time may be of Rs 96 but when this incident has happend the retailer says that the customer should also be aware of this . my question is the retailer should guide us properly for my 110 rs he will will be also getting some money. then what for he is sitting there?????

My Name is Karthikeyan and My airtel # [protected].