Airtel Complaints & Reviews

i ordered a broadband connection and was promised connection in 3 days,i provided all necessary documnts , but the airtel officer kept mis guiding me for 29 days…finaly said cant provide a connection..so i forwarded a complaint against him to his manager…As a result of which , my prepaid sim card of airtel was blocked,i was told to resubmit my documnts, still, sim card has been bloacked for last 15 days,even the nodal office refused help. i faced a huge loss on business as its my primary contact with clients. have no idea wat to do.
my mobile no. [protected].

Feb 28, 2009 by Santosh Kumar Dubey Send email
Respected Sir,
I have lost my mobile set with SIM card. Mobile number was [protected]. My name is Santosh Kumar Dubey.This number was issued for Sunil Kumar Dubey. Sunil Kumar Dubey is my brother.So I am requesting you to stop my number & issued same SIM card
with same number at my mailing address ASAP.

For any clarifications you can call me on [protected].
&
Also on: skdubey.[protected]@gmail.com

I am owning prepaid AirTel mobile number for last seven years
I had decided to change my network by portabilitiy system.
After some days,i get a call from chennai reginal office to know my status.
i really frustated about the concern speech of that person.
He dont know how to speak to customer with respect manner.
i try to ask his name but he was not replied .
Now after much frustuation, I have gone for second line.

Its my advice that try to satisfy your customer instead of money earning.

Put responsible person on your customer care.

Please register my complaint .

Hi,
I purchased airtel DTH high definition in october and had problem with installation issue and i submitted that complain to you website. The customer id i received is [protected] for my HD connection. Since i got theis service there is ongoing video problem and screen blackout issues. I made several complaints in last few onths and intially the technician came and checked but could not find anything. Later he also changed the STB but that deterorated the problem. Now i have more issues than before. Video freezes linger then before and more frequently picture disappears. I called up customer services countless times. But no body listens. I also then spoke to atleasst 6 supervisors last week and everybody promised that issue will be resolved by today, tommorrow, in 4 hrs etc. They also kept promising that they will call me to follow up whether issue is resolved or not. But they are not willing fix the problem. When i contacted the last tech who changedthe box he said i need to get dish migrated to another sattelite. Again i called up for the same and add more HD channels recently added to artel. Everybody said the it will be done in 24 hrs 48 hrs. they said to get new channels i have to get my dish to located to another satellite. But these earless people didnt listen. I tried to call DTH nodal officer haryana, but that bloody nodal office never oicks up the fone, or call gets routed to customer services. What the hell is this. Then i tried tos end amil to nodal officer, dth customer service and airtel presence mails id. and some came to shake only dish. He said i will have to migrate my dish to another satelite and i will have to pay 500 rupees for that. When i denied to pay he just left. When i turned my TV on , i found most of the current channels are gone. I immediately called the visinting technician, who refused to come back to restore my services atleast where it was. I also called his boss, the service centre owner in gurgaon and he is also not picking the fone. I tried to call every damn person or sources to resolve but airtel is charging 10 rupees on a daily basis but i am not able to see98% of the channels. Onlyvery few free to air channels are coming.

Please help. i want to shoot these good for nothing people who are cheating.

No response till date.........

previous problem not solved and they again cheated with me, airtel hello tune changed automatically today, they charged 30+15 rs.
airtel is going to be a begger, international begger...


Following is the conversation between me and airtel nodle officer through emailing regarding non recipt of benefit of recharge pack-



[protected][protected][protected][protected]
From: "[protected]@airtel.in" <[protected]@airtel.in>
To: [protected]@yahoo.com
Sent: Tuesday, March 22, 2011 9:00:55
Subject: Re: MY COMPLAINT IS NOT SOLVE AFTER 15 DAYS.... [|BAL|[protected]|[protected]|]


Dear MR.Aziz,



This has reference to your concern, regarding the non receipt of recharge benefit for your airtel mobile number [protected].



Thank you for your email to airtel and the opportunity to assist you.







We regret the delay in responding to your email.







We completely comprehend your viewpoint and sincerely regret for any difficulty caused to you .







Further, We would like to inform you that we have already noted your request for your Airtel number [protected]. the unique service request number is CBNRA[protected]. The Concerned team will be contacting you within the 23 Mar 2011 with an update on the issue.

We hope that this response has addressed your query suitably.


Please feel free to speak to our call center executive on 121 regarding any issue/concern. You can also email us at [protected]@in.airtel.com.


You can get in touch with the Nodal Officer with your earlier request or complaint number if it's still unresolved.


You may send an email at nodalofficer.[protected]@airtel.in or you may call at +91 [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.



If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in or you may call at +91 [protected] from 9:30 AM to 6:30 PM Monday to Friday.




Warm Regards
Ashish Sharma
Nodal Office
Bharti Airtel Limited

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[protected]Original Message[protected]
From: [protected]@yahoo.com
To: [protected]@airtel.in
Cc:
Sent: 19/03/2011 17:28:37
Subject: Re: MY COMPLAINT IS NOT SOLVE AFTER 15 DAYS.... [|BAL|[protected]|[protected]|]

Respected Sir,
Thanks for your kind response and sorry for the inconvenience.
You can contact me anytime after 9pm and my alternative no is [protected].
Please provide me the feeling to be glad that i am the customer of airtel, the
leading network....

Reagrds,
Danish Aziz
[protected]



From: "[protected]@airtel.in"
To: [protected]@yahoo.com
Sent: Saturday, March 19, 2011 17:15:26
Subject: Re: MY COMPLAINT IS NOT SOLVE AFTER 15 DAYS....
[|BAL|[protected]|[protected]|]



Dear Mr.Aziz,



This has reference to your complaint, mentioning your concern about the your
Airtel Mobile number [protected].



Thank you for your mail to Airtel and the opportunity to assist you.



We regret the delay in responding to your email.



We have been trying to contact you but unfortunately we are unsuccessful with
our attempt at 5:11 PM due to non reachable response. We are unable to contact
you for the resolution.



Further, please write back to us with your complete Airtel mobile number and
your concern so that we can assist you further.







We would be glad to assist you in this regard. However, we would appreciate if
you could write back to us with a suitable time to contact you. Please mention
your alternate number in your correspondences with us to enable us to serve you
better.



We hope that this response has addressed your query suitably.



Please feel free to speak to our call center executive on 121 regarding any
issue/concern. You can also email us at [protected]@in.airtel.com.







You can get in touch with the Nodal Officer with your earlier request or
complaint number if it's still unresolved.



You may send an email at nodalofficer.[protected]@airtel.in or you may call at +91
[protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will
provide a resolution to your complaint in 10 days.







If you do not receive a satisfactory response from Nodal officer you may send
an email at appellate.[protected]@airtel.in or you may call at +91 [protected] from 9:30
AM to 6:30 PM Monday to Friday.

Warm Regards
Ashish Sharma
Nodal Office
Bharti Airtel Limited

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on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

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C9315EA6E32955B4D9384B4E4FBBDA3D55B8DB3D58BBD73B43454C&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
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[protected]Original Message[protected]
From: [protected]@yahoo.com
To: [protected]@airtel.in
Cc:
Sent: 14/03/2011 21:06:29
Subject: my complaint is not solve after 15 days....

Respected Sir,
my airtel no [protected] has recharged with 21rs night pack but in night hours,
i am being charged normal rates, i locked complaints many time on 198, they
said that your problem is being sort out before 5 march but nothing happened,
again i contact 198 the c/c executive transfer my call to sr. supervisor, he
assured me that my problem will be solve before11 march but no worth
yet.......
my no. has been locked to 198 and 121 also, now i cant contact to 198/121 as
whenever i try to contact c/c the operator says dial *121# for balance
enquiry,
thanx for contacting airtel and then call got disconnected.
please ressolve my problem and unlock 198/121 too.
my details are given below-

Mob No.- [protected]
Recharge details- 26 feb 11 at 09:37pm, mrp 21.00
Trans ID- [protected]
Complaints No.-
CBNRA[protected], CBNRA[protected]

Regards,
Danish Aziz
[protected]

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If you are not the intended recipient, please contact the sender by reply
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unable to exercise control or ensure or guarantee the integrity of/overthe
contents of the information contained in e-mail transmissions and further
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assumed unless the sender does so expressly with due authority of Bharti Airtel
Limited. Before opening any attachments please check them for viruses and
defects.

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

Rs.80 Recharge sms pack but balance being deducted from main balance
I got the Rs.80 recharge of airtel sms pack wherein there are 500 sms free per day on 28th March,2011. But whenever I am smsing the balance is being deducted from my main account. I am trying to contact the customer care be callng them but before going the call to the customer care officer the line gets disconnected. I don understand why do a customer have to face these problems again and again.My airtel Number is [protected]

After repeated deductions I got DND activated on 13/03/2011.But again BOLLYOODFISSION & BIKINIALERT was activated by Airtel Live.On 25 Mar I had toped up with Rs 87 /-. But on 27/03/2011 I found the balance is only Rs 37 /-.Today The Customer Care Representative is telling that I have activated the above services on 25/03/2011 and 26/03/2011.They are not able to tell the time of activation request from me. May I get the money back or I can take proceed to get justice against this fraud.

Hi ,

I am facing the same problem with airtel for some time now. My airtel number is[protected].

I have been using airtel for the past 6 years and I was happy with the service untill this issue has cropped up. I didn't realize that a charge of Rs 199 was being added in my bill every month for some time under the category of DSL Usage.

I only realized it when i once asked for a change of plan and saw the e-bill. I saw that Rs 398 had been added to the bill as DSL charges and only when i called them up did the customer care tell me that this was for Games on Demand. I told them i never activated it and they said the server shows that the request was sent twice. I live alone and both the times the request was on work day when i could not have sent the request.

I have called them up so many times in the last 3 months. I sent a mail to the [protected]@indiagames.com and it took one month for them to reply saying games on demand has been deacativated. However I keep getting this DSL usage of sometimes Rs 199 or 398 in my bill every month. I have talked to so many people in airtel and even took the number of the nodal officer in noida but all the times I have called that number no one picks up the phone.

This is a serious issue it is really frustrating and after 6 years o[censored]sing it I am now thinking of getting the airtel broadband + phone connection disconnected if this does not get resolved.

Thanks,
Pradeep

Hi,

I am B Chandrasekar, Karur, Tamilnadu-639001. I am using Airtel prepaid Mobile # [protected]
I am deducted Rs.99 + Rs.50 + Rs.30 = Rs.179 for Un-wanted reasons by Airtel AD-54321 Serivces.

Day 1 : 23/03/2011 Deducted for downloading Games Rs. 99 which i had not Requested/Registered/Downloaded any games.

I Made a compaint to Airtel Customer care but no complaint number was provided but the executive promised to return the amount of Rs.99 back to my mobile account before 25/03/2011. But no amount has been credited back as promised.

Day 2: 25/03/2011 Deducted Rs.50 which i had not Requested/Registered/Downloaded any services

Day 3: 26/03/2011 Deducted for renew video_mod services Rs.30 Which i had not Requested/Registered/Downloaded any services.

Again made a compaint to Airtel Customer care another executive explained about the issue and demanded for a complaint number but no complaint number was provided but the executive promised to return the amount Rs.179 back to my account before 28/03/2011.But no amount has been credited back.


Totally i lost Rs.179 where my balance got deducted for nothing. This is truly a cheating/money laundering by Bharti Airtel.

Why there is no verification or authentication service for deducting amount from my prepaid account balance. Who gave the authority to deduct amount from my account and It is happening often recently.

From one person if airtel is able to steel Rs.179 Rupees think of the amount if it happens to several thousands. This is a serious issue for us and the public.

I am having Airtel GPRS connection activated with Rs.98 data pack. what is the necessity for me to browse through Airtel live and get paid downloads.

Are we customers looking crazy for you ?

I am totally disappointed with airtel amount deduction activities. This is truly a unfaithful action and shame on airtel for such intolerant responses.Airtel is not worried about the customer satisfaction and loses they are facing.

The lose is so high and the i need to defend mysel[censored]ntil i get my money back.Even i am ready to go for Consumer Court for this issue.

Regards
B Chandrasekar

i continue to be appalled at how bad the airtel website is! I asked for a post paid mobile customer care number and the website could not be more bloody confusing! Why the [censored] can't airtel have the help line numbers written on the first Home page of their website instead of stupid god damn pictures!
and then i call 121 and i told the guy i needed the customer care number of POST PAID AIRTEL and of course the great customer care people that Aitel hires! he gives me the pre paid number!
why the [censored] is Airtel so bloody incompetent???

MY LAND LINE NO [protected]. FREQUENTLY I AM GETTING BLANK CALLS AND SCREEN SHOWS ME NO AS 4049, WHICH IMPLIES THAT ITS CENTREX NO.
WHEN WE RECEIVE THE PHONE NO BODY SPEAKS AND AFTER FEW SECONDS ITS DISCONNECTED. WHEN WE RING BACK, SOMEBODY RECEIVES THE PHONE AND TELLS THAT NOBODY TRIED, AND I SENSE THAT WHEN I CALL WHO IS RECEIVING IS TELLING FACT, NOW WHAT CAN BE THE TRICK? IS THAT ANYBODY CAN PLAY IN DISPLAY OF THE NO? VERY MUCH DISTURBED THAT FREQUENTLY ITS HAPPENING SINCE PAST 3 TO 4 DAYS.

JUST NOW ON 28/03/2011, AROUND 5.40PM THIS HAPPENED.

CAN AIRTEL OR ANY BODY CAN HELP ME OUT FOR THE REAL CULPRIT.
[protected]@gmail.com [protected]

I purchased an airtel sim and submitted all the documents.My sim was working for about 20 days and after 20 days i was send an SMS saying to resubmit the documents.I resubmitted the documents with the dealer on 22 march 2011 under omr no.1232816.Noe Airtel customer care says that the number cannot work.My balance of abour Rupees 100 is also gone.Cant understand this injustice.Is airtel doing this to increase its revenue.

Without any complaint 1 digital engineer (Nmae - shibu) came to my home on 26th Mar 2011 and he said that he has to install HD so that i will be able to view more channels. He went to terrace and tried to repair something after which i got signal probem in my digital TV, he said he is not able to repair and he himself called to customer care and raised a complaint (Ref 6331087) and informed me that another engineer will be coming between 4 pm and 5 pm on the same day, when i asked his manager number he provided me a false number.I was waiting till 6 pm then i tried to call to his mobile several times but he didnt pick and later on he switched off his mobile. Then I called to [protected] (This number i got through msg when i raised a complaint with customer care) but a person named Sridhar was not able to understand either english or hindi and forcing me to speak in kannada . I gave the phone to my wife who knows to speak kannada. he start arguing with her and said he is not going to send an engineer today and we have to wait till tomorrow. And he also told her to teach me how to speak with the people. When my wife told that we dint request for any enginner then why did u send engineer to our home. He was very rude and said he is not aware of anything. My wife said will complaint to police for that he replied "you do what ever you want but i wont send the engineer today. Such a worst employee is working for airtel.

below is my mails to Airtel since more than an year for changing my bill plan and nothing has been done yet. I stopped paying my bill as they wont even let me disconnect this phone without the company's NOC, and I am not getting the NOC, as I dont have any details of my employment with the company, it was only for a month, and its been 7 years.

-fromKrishna Kumar <[protected]@gmail.com>
toappellate.[protected]@airtel.in

dateSat, Jan 29, 2011 at 3:04 PM
subjectFwd: FWD: REQUEST TO CHANGE MY BILL PLAN. [|BAL|[protected]|[protected]|]
mailed-bygmail.com

hide details Jan 29

I am really frustrated.
- Hide quoted text -



[protected] Forwarded message[protected]
From: <[protected]@airtel.in>
Date: Fri, Jan 28, 2011 at 6:50 PM
Subject: Re: FWD: REQUEST TO CHANGE MY BILL PLAN. [|BAL|[protected]|[protected]|]
To: [protected]@gmail.com


Dear Krishna Achari,

Ref: Email dated 28 January 2011 regarding your Airtel number [protected].

Thank you for your email to Airtel and the opportunity to assist you.

We request you to contact appellate.[protected]@airtel.in for further assistance.

We value your association with Airtel.

Warm Regards
Harshi Mehra
Appellate Office
Bharti Airtel Limited

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[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 28/01/2011 10:25:39
Subject: Fwd: REQUEST TO CHANGE MY BILL PLAN. [|BAL|[protected]|[protected]|]

no response in mail from Airtel since this last mail, Am not sure how to take
this further, please advise, I did get a call from Airtel that they are going
to fix it, but nothing done yet, the call was arround 3 months back. Appreciate
if any one can go through the mail trail and help me with this.

Forwarded conversation
Subject: Re: REQUEST TO CHANGE MY BILL PLAN. [|BAL|[protected]|[protected]|]
[protected]----

From:
Date: Mon, Apr 19, 2010 at 4:26 PM
To: [protected]@gmail.com


Dear Krishna Achari,

Thank you for writing to Airtel.

This is with reference to your email dated 19 April 2010 regarding Bill Plan
change for your Airtel number [protected].

We request you to send the mail at the correct email id for any concern
regarding your Airtel number. The correct email id is
nodalofficer.[protected]@airtel.in

We regret the inconvenience faced.

For further assistance, mail us at [protected]@airtelindia.com .

We value your association with Airtel.

Warm Regards

Shivani Chopra
Nodal Officer
Bharti Airtel Limited

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67F[protected]EF91D69A8D53457BADB2661A8E02566A7EE2D5CBCDD25&refno=[protected...⇄

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
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[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 19/04/2010 09:22:43
Subject: REQUEST TO CHANGE MY BILL PLAN.

Hello,
I am writing this mail to you being deeply dis-satisfied with the kind of
responses I am getting, seems like there are no human beings but just automatic
replies to my emails.
I have clearly stated below that I pay the bills for this number regularly and
though I use to work with the organisation Infovision 8 years ago, I am no
longer associated with them nor do I have any other evidence of my employment
with the organisation.
Please help me have this number disconnected if you cant evn have the bill plan
changed, I am not getting any kind of benifits from using this number, I am
paying Rs. 1 per sms though other service providers are providing much better
rates.
I was not ready to give up this number but since I am getting huge bills due to
the bill plan I am using, I intend to have this phone number disconnected now,
I have been trying to get the bill plan changed since a very long time. its
really a stupid scenario where I am forcefully being associated to an
organisation I dont belong to.
Please do go through the mail chain below before replying to me.
Regards,
Krishna Kumar
[protected]

On Mon, Apr 19, 2010 at 8:33 AM, <[protected]@airtelindia.com>wrote:
Dear Krishna Kumar,

Thank you for contacting Airtel.

We understand from your previous interaction dated 18/04/2010, you have
expressed concern regarding bill plan change to Airtel Super magic plan 299 for
your Airtel number [protected].

We regret any inconvenience caused to you.

We apologize for not meeting your expectations in this moment of need.

We would like to inform you that the above mentioned number is under the
corporate responsibility of M/s. Infovision Information Services Pvt Ltd, as
per our records and we require an authorization through your company
coordinator.

The details of your company coordinator are mentioned below and you are
requested to forward your request through company coordinator. This is only to
ensure that one point contact for communication is maintained. Hence, we
request you to cooperate to initiate further action on the same.

Name - Govind Singh

Contact Number - [protected]

For further assistance, mail us at [protected]@airtel.in.

We value your association with Airtel.

Warm Regards,


Sunitha J
Customer Care
Bharti Airtel Limited

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C514B22DB61B4B8F3393C4 94090FD1C6FAFDB3E58A1EA137297FF 2 B B D
C77828F&refno=[protected]

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[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtelindia.com
Cc:
Sent: 18/04/2010 23:19:31
Subject: Re: REQUEST TO CHANGE MY BILL PLAN. [|BAL|[protected]|[protected]|]

I have already been to a relationship center and they say the same, I will also
regret loosing this number if a simple request such as a bill plan change can
not be accomodated, This is clearly a violation of my consumer right, and being
a very dissatisfied customer will end my tie up with Airtel. That would sounds
easier for me.
This is th last time I am requesting to change my bill plan. I wont request
again, there are plenty of service providers with much better bill plans
available in the market.



On Sun, Apr 18, 2010 at 7:51 PM, <[protected]@airtelindia.com>wrote:
Dear Krishna Kumar,

Thank you for contacting Airtel.

We understand from your previous interaction dated 18/04/2010, you have
requested for bill plan change to Airtel Super magic plan 299 for your Airtel
number [protected].

We regret to inform you that we are unable to process your request as the
number reflects under M/s.Infovision Information Services Pvt Ltd account.
Hence, we request you to kindly visit to nearest Airtel Relationship center and
update your details as a individual account and write to enabling us to do the
needful.

For further assistance, mail us at [protected]@airtel.in.

We value your association with Airtel.

Warm Regards,


Niranjan M
Customer Care
Bharti Airtel Limited

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E82B57A2EA2C56B7C4C63A5DBCC6C1CBC3C7C8C9CCCE3F414042&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtelindia.com
Cc:
Sent: 18/04/2010 10:15:22
Subject: Re: REQUEST TO CHANGE MY BILL PLAN. [|BAL|[protected]|[protected]|]

I am no longer associated with this Company, I worked there 8 years ago, and I
dont have any documents pertaining to any association with the company, hence I
am unable to do so, Please help me eith this as I have been the sole user of
this phone and have been paying my bills regularly, you can check my payments,
I just paid one today via netbanking.
There has to be a way for you to change the bill plan as requested below.

On Sun, Apr 18, 2010 at 10:12 AM, <[protected]@airtelindia.com>wrote:
Dear Krishna Kumar,

Thank you for contacting Airtel.

We understand from your previous interaction dated 18/04/2010, you have
requested for bill plan change to Airtel Super magic plan 299 for your Airtel
number [protected].

We regret to inform you that we are unable to process your request as the
number reflects under M/s.Infovision Information Services Pvt Ltd account.
Hence, we require the request to be forwarded via your company coordinator
enabling us to do the needful. Please find the details below of your company
coordinator.

Name - Govind Singh

Contact Number - [protected]

For further assistance, mail us at [protected]@airtel.in.

We value your association with Airtel.

Warm Regards,

Hemanth Rao
Customer Care
Bharti Airtel Limited

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[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtelindia.com
Cc:
Sent: 17/04/2010 22:13:52
Subject: Re: REQUEST TO CHANGE MY BILL PLAN. [|BAL|[protected]|[protected]|]

Hello,
I need the Airtel Super magic plan 299 plan.
can you please enable this on my phone number [protected].
Regards,
Krishna Kumar

On Sat, Apr 17, 2010 at 9:39 AM, <[protected]@airtelindia.com>wrote:
Dear Krishna Kumar,

Thank you for contacting Airtel.

We understand from your previous interaction dated 16/04/2010, you have
requested for bill plan change for your Airtel number [protected].

We are unable to process your request as the rate plan is not mentioned.

Please find attached the details of latest rate plans for your reference. We
request you to reconfirm if you wish to change to either of the attached rate
plans.

We request you to visit our website www.airtel.in for latest bill plan rates.

For further assistance, mail us at [protected]@airtel.in.

We value your association with Airtel.

Warm Regards,

Rekha R
Customer Care
Bharti Airtel Limited

To leave y
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Dear sir/ madam
I have airtel connection [protected]. I see my bill feb -march i.e 778.40 Rs. I deposited will on 24.03.2011. but detailed bill hard or soft copy i have not recieved till 28.03.2011. when a demand a copy of bill detail from custum care, he demanded Rs 50/ as a charged of dulicate bill.

I can not claim my amount due to same.

plz take action urgenly.

Regards
Anurag singh

Hi ,

I have purchased one Airtel sim card from one of Airtel marketing person named AFZAL and given all documents for Corporate plan.iTS BEEN TWO WEEKS THE SIM HASN'T BEEN ACTIVATED YET,EVEN AFTER MAKING REQUEST FOR ACTIVATION TO THE AFZAL.i have making calls to about 50 to 100times,but he is not picking up phone.so i need this complaint solved as early as possible

Mobile details:
Mobile number:[protected]

Sim card number:[protected]H4


and my contact number:[protected]

I Sumit Kumar Singh, student of KIET,Ghaziabad, lost my Mobile hand set having Airtel SIM mob no [protected] on 27 Mar 2011 at about 1800hrs while I was in my college library, I am afraid that my mob no may be mis-used by some one. Please block/lock the above mob No immediately and lodge my complain accordingly. - Sumit Kumar Singh,KIET, Ghaziabad (UP). Any further communication may please be made on my father mob No [protected]. Please confirm the same.

Respected sir
My self DHEERESH NAYAK, my mobile number is [protected]. I would like to inform u that i faced a misbehaviour from a customer care executive.
sir i called to executive for having information about recharge at about 9:15 on[protected] but except giving me information executive used abusing and vulger words against me and after that executive activated a hello tune.
on account of this ridiculous act a have to face lot of troble.
I am student and have to talk to my parents and teachers but due to this hello tune i am unable to put my phone in active mode.
Please sir take some necessary step to reslove my problem. i shall be highly obeliged to u.
THANKING YOU

I have a AIRTEL DIGITAL TV HD DTH Service.
Almost 10-12 days back I had requested through SMS, email for adding Movies Now HD Channel.
I Sent SMS again and again. But they are not adding the channel.
Also when I called customer service, 6 times my call disconnected before it reaches any service executive.
Finally when connected, executive told me that some engineer they send, their seems a problem in their HD services. Now it's almost a week I am expecting that Engineer.

My verdict, AIRTEL DIGITAL TV DTH provides poor customer service and I am going to discontinue their services. I suggest all customers to never choose AIRTEL DTH.

Dear Sir/Madam,
I Surjya Sen, currently using Airtel number of [protected](customer number-[protected]),have opted for portability of this number to a different netwok/carrier(Tata Docomo).
The primary steps for the same has already being initiated and I am suppose to get this number ported to the new carrier by 1st of April,2011.
I have already cleared my outstanding Airtel bill amount of Rs.1284.00 on 24th.March,2011(Receipt Number:[protected] for the period from 20th Feb.2011
to 19th March,2011.(my billing cycle is from 20th of the month to 19th of next month)
As per the equirement,I am suppose to clear all my dues/outstanding with my current carrier/network which is Airtel.So I have enquired with Aittel as regard to what is my current outstanding/billed amount(which is my unbilled amount minus my discounts)from 20th.March,2011 till 31st.March 2011.
Since my current unbilled amount shows a balance of Rs.1422.30 and my outstanding is 70 paisa only till date so I wanted Airtel to tell me the exact billed amount for these 10 days,so that there would be no unpaid amount left and my number portability takes place smoothly.
A point to be noted here is that, I have activated 'Airtel My Office' GPRS for a charge of Rs.98 from 19th.March,2011,which gives me a data download/usage of 2GB for free.This current unbilled amount of Rs.1422.30 is for that GPRS data usage and hence should be under that free usage of 2GB and so the entire amount be waived.

I have asked Airtel to clarify the above with a complete break- up of -my calll charges,my rental and my
valueadded service less my discount/waiver - as a part of my outstanding payment, to be paid for the period from 20th. March,2011 to 31st. March,2011.
In reply I received a mail from Airtel represented by Ushakiranmai Maddela,Customer Care, who states that Airtel is unable to give me the exact figure/amount that I need to pay them for these ten days and hence would be required to pay the entire unbiled amount of Rs.1422 approx.to make my number portable to a different netwok.Quite contrary to this I received a call today(27th March,2011) from this number-[protected]- wherein Airtel Customer Rep.Prabhu and his senior Nitin assured me that the process of porting my current number to a different carrier, would not be affected by the outstanding balance for these ten days and that the same would be either adjusted with my security deposit money and still if there are any balance left after such adjustment then I can pay it later in the next month when the bill is genetated in my name.

So I have again written to Airtel asking them an answer on the following grounds:
a) Why should I pay for an unbilled amount,specifically when I have just now cleared my all outstandings on 24th of this month?
b) if Airtel is unable to ascertain my billed amount for these 10 days(from 20th to 31st March,2011) then that is a drawback of your system and why should the consumer be made sufferer for that?

I think this is a serious matter as though number portability has started in India but there are quite a few issues as ground reality which has not been addressed properly.Morever I guess every carrier/network tries to hold back their own number and prevent the consumer from porting it to a different carrier.At the end,the poor consumer is at the receiving end and is at the mercy of these network operators.
Thanks and Regards
Surjya Sen
[protected]