| Address: Gurgaon, Haryana |
My wife, Mrs. Sunita Saini had Airtel fixed line and Broadband connection No.[protected]. On 30th Dec., 09, we had requested Airtel Cust. Care to disconnect this service due to unfair bills (over charging). On recent several occasions we have got the bills adjusted also. Till 26/2/22, the connection was not deactivated. Phone calls continued coming that why do you want disconnection and we will give you different and lucrative plan to you. But we did not show interest. After our first request for disconnection, we had hardly used the service for 7/8 days. Then we took out the wires/cable, removed modem etc. and did not used the service. The Airtel men continued sending bills. We were told telephonically on 26/2/11 by one Mr. Devender, Udyog Vihar, Gurgaon that you have to pay Rs.1800/-. We were shocked. After some arguments and bargaining, ultimately we agreed to pay Rs.800/- and we were assured that the plan will be changed to Rs.449/- p.m. and the same connection will be restored to us. Some Airtel man was sent to our house the same day on 26/2/11. I paid Rs.800/- and handed over a written request for change of Plan i.e. Rs.449/- p.m. Necessary wiring and reinstallation for the connection was done on 3/3/2011.
Since then, three times our connection has been deactivated for the reasons best known to the Airtel. Before this we have made a number of complaints about it. Latest deactivation of the service was done on 13/3/11 for no reason. We have made several requests for releasing the service. They say you have requested for deactivation. But they are telling lies. There is some technical fault in their system and we have been made to suffer unnecessarily. The Airtrel has accepted on phone that there is no fault o[censored]s and the mistake is of Airtel. We are being told that the reactivation will take 7 days. But for no fault o[censored]s why 7 days. On 16/3/11 we received a SMS also stating that by 23/3/2011 the services will be reactivated. Before that it is not possible. It is maximum harassment to an innocent customer. I want justice and immediate restoration of my Broadband and LL service. Pl. also ask the Airtel not to repeat such mistakes. I will be obliged if the action taken is intimated to me.
Narender Kumar Saini (Mob. No.[protected])
H/o Mrs. Sunita Saini (Mob. No.[protected])
1215/3/, Rajiv Nagar, Mata Road,
Gurgaon - 122001
Aug 13, 2020
Complaint marked as Resolved 
