Airtel Complaints & Reviews

Sir,
i am 6 years old using airtel network,past 1 month ,so many problems my mobile number,so that
every day i complained airtel customer care,..customer executive said to me your problem a specefic date have been solved.some days go...my number complains not solved...I think airtel customercare is really cheating customer care..past 2 week i can't acces my number to customer care ...what can i do?
i am helpples...
plaese help me my number is [protected]

I have been an airtel DTH customer for more than a year now. My customer id is [protected]. I would like to bring out the pathetic customer care service provided by Airtel DTH.

***IF YOU ARE LOOKING FOR A DTH SERVICE PROVIDER, PLEASE DO NOT OPT FOR AIRTEL AS THEIR SERVICE IS THE WORST I HAVE SEEN IN ANY SERVICE INDUSTRY IN INDIA.***

1) Their call routing system is from stone-age. Most of the times, the call to customer care does not get routed to technical personnel, it gets abruptly disconnected after pressing the desired options.
2) After 4-5 tries, if you are able to get thru to someone, then the person just listens to you and does not even know how to speak proper english. Believe me, I have spoken to atleast 10-15 so-called 'customer care executives' till date and very few of them speak proper english.
3) On top of that, most of the time the cc executives just cut you off. This is the most frustrating part of the whole story. The moment they feel that you are a tough customer or then can't solve our issue, they disconnect the call.
4) Supervisors are no better either. Though they speak fairly well, they blatantly lie on your face and cuts you off if they are not able to resolve the issue.
5) For any issue, without checking the issue, the plain SLA for closure is 3:30PM EST next day, which is never met.
6) IT'S THE LEAST RELIABLE. EXACTLY ON IMPORTANT DAYS IT WILL GO OFF AND CUSTOMER CARE GUYS WILL TAKE WEEKS TO FIX THIS ISSUE. LAST TWO TIMES IT WENT OFF WAS FOR FOOTBALL WORLD CUP FINAL LAST YEAR, AND IPL SEMI AND FINAL LAST YEAR. NOW ITS CRICKET WORLD CUP AND ITS AGAIN DOWN!!!

Now coming to my latest issue -
1) My Set top box started showing weird errors for past one week and I had to keep resetting it multiple times as instructed by customer care everyday for it to work properly.
2) On 14th March, some of the channels were showing some error and I got the account refreshed thru th customer care ( as usual after multiple tries) and the cc guy told me the issue will be resolved in 30 minuts
2) It did not get resolved, and on 15th March, it just stopped working and LED started flashing red and green lights, it just wouldn't boot up. I raised a customer complaint and they again tried to troubleshoot it online to no avail.
3) I called the cc again after their normal refresh/wait time, and they put in a request for the engineer to visit home.
4) Next day I took a leave from office and waited at home, no one turned up! And throughout the day, customer care number was not reachable!!! Absolutely ridiculous!!
5) Next day, on 17th I again tried to reach customer care guys and same old way, the person on support was giving me next day 3:30pm SLA and I insisted on talking to a supervisor. Supervisor (Sachin - Indore customer care center) and he raised a complaint on behalf of me (No. 6100757) and did not know why the technical service guys did not turn up. He put me on hold for 1.5 hours and finally assured me that the issue will be right away resolved, and tech support will come within 8PM.
6) No one showed up and I just wanted to throw the STB away and switch to some other service provider. But Sachin told me that they were busy with some other work and they would come by next day 12PM to the max.
7) Noone turned up (Assigned support center guys were Mutthiah Enterprises - [protected]) and I had to call them up and finally they reached home by 6:30pm today (19th Mar 11) .
8) They brought a repaired STB for replacement and foolishly tried to convince me that its a new piece. From the looks, it was very roughly used, with no paint on it and looking like a metal crap piece. (The funny part here is: YOU HAVE TO GIVE 350+100=450 Rs WHEN YOUR STB STOPS WORKING. AND THEN THEY GIVE YOU A REPAIRED STB WITH NO GUARANTEE. IF IT STOPS WORKING AGAIN, THEN THEY WILL GIVE YOU ANOTHER CRAP PIECE WHICH MAY AGAIN STOP WORKING NEXT DAY - BUT THEY WILL KEEP ON CHARGING YOU!! NICE HUH!!)
9) Now starts the real torture story! These guys asked me recharge my account online and then they would activate the STB-ViewCard pair. They immediately left without waiting for me recharge the account online. They were not ready to take money and insisted on online recharge.
10) As the pathetic online portal airtel has ( I don't know which company maintains Airtel's online portal. Out of 10 times that you try to login, it will let you login only 4 times, otherwise will throw stupid 404 errors or some java exceptions! Out of the 4 times you were able to login, your payment will fail 3 times and if you are lucky it may go thru finally, but your credit card would be charged 4 times!!!)
11) I did a recharge and started calling customer care, and have called them atleast 10-15 times since then.. These guys just give contradicing information and blatantly lie on your face. I spoke to many people named Ankit, Soni, Supervisors name Rahul ( He just disconnected my call) Jitendra, Hidayat Khan.. none of them are able to solve the issue.
12) Some say hardware engineer will come and pair the viewcard and STB onsite. How stupid!!
13) Some of them asked for another day for resolution. Some was so arrogant and just disconnected the call.
14) So I am finally throwing away my STB and switching to another service provider. Unnecessarily I recharged for anothr 1000 Re today and I would rather let it go than spending unproductive time and building up frustrations on a pathetic product/service line like airtel,
15) I am also switching away from Airtel mobile numbers that my family has including wife, dad and mom. I'm not going to take any airtel products in future!!

My customer id is [protected]. In the month of February 2011, I have logged a complaint for Set top box not working. Complaint no.5350313. One of your agent Vishnu(mob no-[protected]) came at my place, took visiting charge of 100 rupees and went back saying need to change the set top box. It usually not available at the service station, i have to order it from head office. 8 days had gone, he did't came back. Then I logged new complaint 5693772. One more agent Vishal-mob no-[protected] had came to my palce, was trying to sort out the problem. Next day he came with set top box and changed it. From next day set box is passing current from it. Now when i am calling him to work it out. He is on leave. Now today the so called new set top box has stopped working and not at all getting operated by remote. Again I have ordered for new remote also, and this box is also not working by new remote. One of your technician did came to my place to see what is the problem. They have said set box is not responding, need to change and it is risky to operate as its passing current. When I was trying to call your local service center on [protected], nobody is picking up the call. I have never seen such a cheap cutomer service with any company. If I dont receive any reply with in 2 days, this will go to cunsumer forum. My cell number is [protected]

HI ,I am receiving links to vulgar sites.This is happpening daily five to six times and I am getting embarrased for this.This is a very serious issue as it's causing lots of trouble to me.If this is not addressed quickly ,I may choose to switch to other telecom service provider.Following are my details:-

Name : Rutuja Tibude
Cell No: [protected]
service provider : Airtel


Please ,address this as quicky as possible

I HAVE AIRTEL CONNECTION. EVEN WITHOUT SUBSCRIBING FOR VALUE ADDED SERVICES LIKE FRIEND FINDER, HELLO TUNES, CALLER TUNES
ETC., CHARGES ARE BEING DEDUCTED FROM MY BALANCE AND I RECEIVE A MSG FOR AMT HAS BEEN DEDUCTED FOR SO AND SO SERVICE. IT IS NOTHING BUT DAY LIGHT ROBBERY BY THE AIRTEL COMPANY. BECVAUSE OF THIS PROBLEM I CHANGED MY EARLIER SIM TO THE PRESENT SIM. MY NO.IS [protected]. ONCE I WAS REFUNDED
THE AMOUNT BY THE COMPANY GIVING THE REASON THAT THERE
MIGHT BE TECHNICAL PROBLEM. BUT I CAME TO KNOW FROM MY OTHER FRIENDS THAT THEY ARE ALSO VICTIMS OF THIS TYPE OF DEDUCTIONS BY AIRTEL. BEING SUCVH A BIG SERBVICE PROVIDER, THE COMPANY SHOULD NOT INDULGE IN THIS TYPE OF CHEATING/DAY LIGHT ROBBERY WITH ITS CUSTOMERS. WHATEVER DEDUCTIONS THAT HAVE BEEN DONE IN MY A/C SO FAR FOR THESE VALUE ADDED SERVICES SHOULD BE REFUNDED TO MY A/C BY THE COMPANY.....WILL THE COMPANY SEE THIS COMPLAINT OR WILL IT BE RESOLVED TO MY SATISFACTION?
T6K PRAKASH BANGALORE

airtel doesnt provides good services doent give any notification of anything and above all whenever i try to contact customer care the computer operater gives insturctions and disconnects the phone.i am fed up from airtel its the worst operator i regret i switched on to airtel before that i never had any problem.and secondly the trai rule is really horrible.it has more disadvantages than advantages especially for students, how can 100 sms is enough for 1day?those who dnt have balance are dependant on sms pack and this rule is being a big problem.plz stop this rule noone is in favour of it.rather put restictions on marketers advertisements only.atleast 300 sms are needed per day. plz listen to my complaint. thank you.

My mobile number is [protected] and I have registered myself for DND. Yet I constantly receive promo calls and messages from Airtel and various other numbers saying buy this, buy that... Please look in to the same and kindly get them to stop these promo calls and messages.

I had an Airtel landline phone with broad band faciltiy. I could manage to get it disconnected after lots of follow up and reminders. Even bill of Rs. 892.00 was adjusted for the dealy in disconnection and nil outstanding confiramtion was sent( e mail dated 31.10.10).

Now after more than 4 months once again a bill for same amount has been raised and bill delivered at my mail as well as my residential address.

My account no is 16015496 and airtel landline no was[protected].

Dear Sir,

I have Airtel Prepaid Sim No. [protected]. Several Time Hello Tune Service Activate in Mobile & balance cut automatically.

So please Stop this service & refund my balance.

Thanking you.

Regards,
Yogesh Chouhan,
Gulab Nagar Road No. 4
Mhow, Distt. Indore (M.P.)

Irrresponsible and arrogant behaviour of Customer Center from AIRTEL

i was a proud Airtel customer for the past 5 years, think now i got to change my mind set

This is regarding my DIGITAL TV CONNECTION,

ITS NOT WORKING FOR THE PAST THREE DAYS,

DAILY LOGGIN IN COMPLAINT IS MY DUTY..BUT GIVING NO RESPONSE IS AIRTELS DUTY

Got a call of winning a lottery
I got a call from following phone number greeting me that he is from Airtel and I have won 25 Lac Lottery Win, In order to claim that amount, he was asking me to transfer a amount 50K to his account . He was taking in Haryana Hindi slang. Please beware of these fraudsters lurking around.

+[protected]...

Dear Sir,

Since last month i am getting daily one voice massage some times more than one massage as Roadies8 blog , LARA and Bachan blog and service company deducting Rs 30 per month and i have already complaint that i dont want this blog service please deactivate it but still i am getting same blogs. And now i am unable to contact with Costumer care person of service provider(Airtel).

Please Help.

Hello,

Greeting of the day!!

I am an Airtel user of the [protected]. I am using the [protected] (Idea Cellular) since last 5 years. As Airtel Coordinator approached me and offered me some good Cooperate plans and asked me to go with number portability. I was told that once my number is switched to airtel and first bills gets generated then corporate plan will get activated (H 31 CUG 85 Plan). This is one of the...

Airtel has found new way for fraud !!
They are automatically charging for game download and GameClub subscription by their own, and then sending messages:
---
Thanks for downloading java Game from Airtel. You have been charged Rs 99. Get latest games at http://gclub.in/ea
---
You have been renewed for GamesClub subscription service from Airtel.You have been charged Rs. 30. Get latest games at http://gclub.in/ea
---

This messages came from AD-54321.

I called and asked the customer care to give me the gprs access log for my mobile, they are telling "we don't have access. we cant give you."
On my android phone I have browser history for last 6 months if they give me the log I can prove them wrong in less then a minute.
They took a complain and tells me resolution date is after 2 months !! what rubbish !!

Complain No: 36461592.

- Abhijit

Sir My No Is [protected] Airtel Prepaid, I call Custumer Care198, Your Staff Say Kindally Recharge 43 Rs & U get A 1 Piasa Calling. But It Not Activated.
I again Call Him & he Say Kindally Recharge 32 Rs & u Gety A 1Paisa Calling In Loacal & std
What Its Solution Kindally Say Me.

I have purchased a Airtel dish tv connection for south mega scheme on 16.03.11 and i pay cash immediately. They just install the box and dish on 16.03.11 itself, but till date 18.03.11 they didnt activate the connection. They told they will activate within 2 hour, 1 hour likethat every time when iam calling, but not done anything. Now no body is taking the phone and not responding my call.
Iam tensed because of this people. I will take legal action against them if they failed to done it or take it return paying the cash back immediately.

Hi this tarun i am using airtel number [protected] for past 2 years on august 2010 i go out of station for few months and switch off my no for that time, when i return back to delhi and try to use my no it is dead and when i complaint to airtel they said if you dont use your no for 2 month the number is blocked and no is deactivated and cant activate it again i send a mail to nodal airtel officer but i didnt recieve any reply please do the needful

from Tarun Gupta <[protected]@gmail.com>
to nodalofficer.[protected]@airtel.in
date Wed, Dec 29, 2010 at 6:29 PM
subject Reactivation and Number availability check of : [protected]
mailed-by gmail.com
hide details 12/29/10
Hi ,

I am writing this mail regarding Reactivation and Number availability check of : [protected] which is deactivated on 28 oct 2010 as I am out of station during this time period i d'int use the SIM please help me in reactivation.

Regarding this issue i contact to your nodal office executives Mr Tejpal & Ms Ishmeet regarding the same and they confirms me that the have forward my problem to concern department and within 72 hour they will check number availbility and after that within 7 days the will reactivate my previous no :[protected].

I am very thankful of your team to support me and expect the positive reply from your side.

I am waiting for your reply.

--
Thanks and Regards,
Tarun Gupta
M: +91-[protected]
E-Mail: [protected]@gmail.com

I have been trying since 14th march to get UNIQUE PORTING ID from airtel mobile but i am not getting any reply from them. many time i raeive call form airtel but every time they gave me vague answers.
So what should I do in order to get the unique porting ID?

dear sir, u r kindly requested to unsubscribe Mhungama gclub.in.service & credit the amount into my a/c.It was clicked by mistake.Inconvenence regretted.plz do d needful as soon as possible,my no.-[protected].

My wife, Mrs. Sunita Saini had Airtel fixed line and Broadband connection No.[protected]. On 30th Dec., 09, we had requested Airtel Cust. Care to disconnect this service due to unfair bills (over charging). On recent several occasions we have got the bills adjusted also. Till 26/2/22, the connection was not deactivated. Phone calls continued coming that why do you want disconnection and we will give you different and lucrative plan to you. But we did not show interest. After our first request for disconnection, we had hardly used the service for 7/8 days. Then we took out the wires/cable, removed modem etc. and did not used the service. The Airtel men continued sending bills. We were told telephonically on 26/2/11 by one Mr. Devender, Udyog Vihar, Gurgaon that you have to pay Rs.1800/-. We were shocked. After some arguments and bargaining, ultimately we agreed to pay Rs.800/- and we were assured that the plan will be changed to Rs.449/- p.m. and the same connection will be restored to us. Some Airtel man was sent to our house the same day on 26/2/11. I paid Rs.800/- and handed over a written request for change of Plan i.e. Rs.449/- p.m. Necessary wiring and reinstallation for the connection was done on 3/3/2011.

Since then, three times our connection has been deactivated for the reasons best known to the Airtel. Before this we have made a number of complaints about it. Latest deactivation of the service was done on 13/3/11 for no reason. We have made several requests for releasing the service. They say you have requested for deactivation. But they are telling lies. There is some technical fault in their system and we have been made to suffer unnecessarily. The Airtrel has accepted on phone that there is no fault o[censored]s and the mistake is of Airtel. We are being told that the reactivation will take 7 days. But for no fault o[censored]s why 7 days. On 16/3/11 we received a SMS also stating that by 23/3/2011 the services will be reactivated. Before that it is not possible. It is maximum harassment to an innocent customer. I want justice and immediate restoration of my Broadband and LL service. Pl. also ask the Airtel not to repeat such mistakes. I will be obliged if the action taken is intimated to me.

Narender Kumar Saini (Mob. No.[protected])
H/o Mrs. Sunita Saini (Mob. No.[protected])
1215/3/, Rajiv Nagar, Mata Road,
Gurgaon - 122001