Airtel Complaints & Reviews

quoting and copying my e complaints to the airtel email id, writing to which was suggested as the only option by a so called 'customer service representative' from the company, ideally this position should be named, 'customer harassment representative'.
i suppose the two mails that i will copy here should be self sufficient in explaining the nature of the problem.
first:

from atisha arora <[protected]@gmail.com>
to [protected]@in.airtel.com
date Mon, Feb 28, 2011 at 3:40 PM
subject [protected]
mailed-by gmail.com

hide details Feb 28 (12 days ago)


Hi

I have been a customer with airtel for almost 7 years now. I use the number [protected]. I had moved to Delhi for approx 8-9 months and taken a dependent connection there.
My delhi number was [protected]. This was a corporate connection in the name of my brother-in-law Mr. Abhishek Jaywant.

I moved back to Mumbai in the first week of December. I changed my number sometime around 2nd or 3rd week of December and started using my old number -[protected] again.
I had to apply for the connection all over again.
I made way too many trips to the airtel customer care centres in gurgaon to ensure that my number is retained beyond the expiry term of safe deposit scheme that you guys apparently have. However they sounded helpness and they told me I could keep it in safe deposit scheme only if I go to Bombay and request for it.( Highly unreasonable, but that is what u expect from your customers). As expected it could not stay in the scheme and I had to apply for a fresh connection.

I got my old number as a new connection and started using it in December, When I got the connection I asked at the centre to get my Delhi number disconnected. This happened across the counter and I was assured it will be done.

However I made a call around the 12th of jan when I got to know that my number is still not disconnected and I have been charged rentals. I spoke to your representative to wave off the rental because it was an error at your end and I will pay the remaining amount. He asked me for a transaction number to which I mentioned that the disconnection request happened over the counter and I was not aware of any request number given at that time. Your executive therby agreed to wave off the rentals and asked me to make a payment of Rs 860. I asked him to send me a bill for the same and I would make the payment. I did not receive the bill. The bill that came to me was password protected and even after sending mails asking for the password, nothing was sent and I never received a duplicate bill copy. I still dont have a bill to verify how the amount chargeable to me is Rs 860.

I was very sure that I will not make the payment till i get a bill. Till DATE I dont have it.

Now unfortunately my brother-in-law who's dependent connection it was has been getting calls that his number will be disconnected if the payment is not made.
I spoke to your customer care again yesterday. The person I first spoke to told me that my bill amount is not Rs 860 but Rs 1095. I was shocked to know that Airtel is charging rentals again for a number that has been disconnected. DISGUSTING. She said she could not help me with my query and transfered the call to a senior who tells me that no matter what I will have to make the payment for the additional amount charged as rental because the number has been disconnected and now he cannot do anything about it.
He told me that he will not wave off the extra rental charged and if I want I can write to the id [protected]@airtel.in


Its simply disappointing to see this kind of service from Airtel. In the past I have faced innumerable issues with Airtel. Just to name a few

1. I requested was ISD to be activated and I was told it will be done. I reach my destination and I dont get any network. I called back home from a local phone only to know that Airtel wants a security deposit of Rs 5000 to activate it.

2. I Do not get my airtel bills for the new connection [protected]. i only get calls to make the payment.
3. I have an airtel broadband connection in my husband's name who is a privilege customer -for which again bills are not sent.

REAL SERVICE.

I AM DISGUSTED WITH THE WAY YOU GUYS HAVE STARTED FOOLING YOUR CUSTOMERS.

I STILL DONT HAVE A BILL AND I NEED TO MAKE THE PAYMENT. COME WHAT MAY, I WILL NOT PAY BEYOND RS 860 .
I AM 100% SURE THAT THERE IS NO SUCH THING AS A PREVILIGED CUSTOMER FOR YOU. BEING WITH AIRTEL FOR 7 YEARS HAS REALLY NOT HELPED ME AND OFF LATE HAS ONLY CREATED PROBLEMS FOR ME.

I WOULD REQUEST YOU TO PUT AN END TO MY MISERY AND SEND ME THE BILL SO THAT I CAN CHECK IT AND MAKE THE PAYMENT. BE REST ASSURED THAT I WILL NOT PAY EVEN A PENNY BEYOND RS 860. IF YOU SEND AN E-BILL PLS DONT FORGET TO SEND A PASSWORD WITH IT.



U GUYS SHOULD PULL UP YOUR SOCKS, THERE R WAY TOO MANY SERVICE PROVIDERS WHO ARE VYING FOR OUR ATTENTION. AND IF YOU CONTINUE WITH YOUR SERVICE VERY SOON YOU WILL LOSE A CHUNK OF YOUR CUSTOMERS.



then another mail i sent three days ago!

from atisha arora <[protected]@gmail.com>
to [protected]@in.airtel.com
date Wed, Mar 9, 2011 at 4:59 PM
subject [protected]
mailed-by gmail.com

hide details Mar 9 (3 days ago)

I have still not received any response.

Highly disgusted and disappointed.Having been a customer for 7 years with Airtel now I seriously think of switching my service provider. Dont think loyalty to you guys pays.

IF i do not get a response within the next 48 hours I will file a complaint in consumer court.

And for all the mental harassment that I have gone through, you guys better write back to me with a resolution in my favor.



On Mon, Feb 28, 2011 at 3:35 PM, <[protected]@in.airtel.com> wrote:

Dear Airtel Customer,

Thank you for writing to us. We have already received a similar email from you earlier.

We are currently resolving your query and would revert to you within in 24 Hours.


Warm Regards
Airtel Customer Service

This is an auto-generated response. Kindly do not reply on this mail.

[protected]-Original Message[protected]------
Subject: [protected]
Date: 28/02/2011 03:22:08 PM
From: [protected]@gmail.com
To: [protected]@in.airtel.com
Message body:
Hi,

I have been a customer with airtel for almost 7 years now. I use the number
[protected]. I had moved to Delhi for approx 8-9 months and taken a dependent
connection there.
My delhi number was [protected]. This was a corporate connection in the name of
my brother-in-law Mr. Abhishek Jaywant.

I moved back to Mumbai in the first week of December. I changed my number
sometime around 2nd or 3rd week of December and started using my old number
-[protected] again.
I had to apply for the connection all over again.
I made way too many trips to the airtel customer care centres in gurgaon to
ensure that my number is retained beyond the expiry term of safe deposit scheme
that you guys apparently have. However they sounded helpness and they told me I
could keep it in safe deposit scheme only if I go to Bombay and request for
it.( Highly unreasonable, but that is what u expect from your customers). As
expected it could not stay in the scheme and I had to apply for a fresh
connection.

I got my old number as a new connection and started using it in December, When
I got the connection I asked at the centre to get my Delhi number disconnected.
This happened across the counter and I was assured it will be done.

However I made a call around the 12th of jan when I got to know that my number
is still not disconnected and I have been charged rentals. I spoke to your
representative to wave off the rental because it was an error at your end and I
will pay the remaining amount. He asked me for a transaction number to which I
mentioned that the disconnection request happened over the counter and I was
not aware of any request number given at that time. Your executive therby
agreed to wave off the rentals and asked me to make a payment of Rs 860. I
asked him to send me a bill for the same and I would make the payment. I did
not receive the bill. The bill that came to me was password protected and even
after sending mails asking for the password, nothing was sent and I never
received a duplicate bill copy. I still dont have a bill to verify how the
amount chargeable to me is Rs 860.

I was very sure that I will not make the payment till i get a bill. Till DATE I
dont have it.

Now unfortunately my brother-in-law who's dependent connection it was has been
getting calls that his number will be disconnected if the payment is not made.
I spoke to your customer care again yesterday. The person I first spoke to told
me that my bill amount is not Rs 860 but Rs 1095. I was shocked to know that
Airtel is charging rentals again for a number that has been disconnected.
DISGUSTING. She said she could not help me with my query and transfered the
call to a senior who tells me that no matter what I will have to make the
payment for the additional amount charged as rental because the number has been
discon

UNFORTUNATELY THE ENTIRE BODY OF THE MAIL IS NOT BEING DISPLAYED IN MY ID< SO I AM UNABLE TO COPY IT.
but as you can see, after giving them ample time and forewarning them about raising this issue with a competent authority, nothing at all has been done by the company, not even an attempt to address the problem.

Dear Sir/Madam,

Please help me for this problem,

I am taking an airtel two Sim of Airtel prepaid number #[protected] and I am submit my ID to Dealer from which I am taking a number thereafter a call from your Airtel Company for equiery of Document related to my number, I am giving the information about myself. But as per your Airtel Company my number is restrict due to non match of ID proof with your records and as per your customer care exceutive this number is operative in other name ID Proff and tell me how to number can Restart and please help me for find my ID Proffs as your record.

I am sending after your reply my full address and other things for finding my ID Proof.

Please solved my problem as soon as possible and reply of this problem on my Cell Number #[protected] or my Email Id :- [protected]@itimes.com


Yogesh Kumar
Cell # [protected]

I have been trying since 7th march to get UNIQUE PORTING ID from airtel mobile but i am not getting any reply from them. When I called customer care for 4 times, but every time he gave me vague answers.
So what should I do in order to get the unique porting ID?

I have recharged booster for 195 schemes are airtel to airtel 10 paise other mobile 50 paise and 10000 sms free but this time they have not given any sms for me i called airtel customer care last week they informed that i have 100 sms free per day but they deducting 50 paise per sms.

I have a Airtel prepaid no. [protected] and I am unable to make ISD call from last one week whenever i tried it showing me Invalid Phone Number. I was trying to call from my mobile to customer care it also not connected then i was try with another no. then customer case executive didn't understand my problem and dissconect my call couple of times.And i need to call daily to USA .So please try to resolve my query. I already check with another phone.

Vishal Kumar
[protected]
Alt no. [protected]

Dear Sir
I have Airtel digital TV in my Home
Customer Id is [protected]
my name is Prashant Walunj
Pune
Mob [protected]
since three months i am calling Customer Care
they are changing my plans automaticaly
they adds any top up movies to my account
i have called customer care about 20 - 30 times for change of plan
and they are not respoding
plz guide me in the same

I have Airtel prepaid sim mobile number is [protected]. It is a Retailer sim used to do EC recharges. At first I get this sim to do e-recharge for my owned computer center. At that time I added about 60-80 valid Airtel customer to airtel network from my family,relatives, friends and co-workers circle. And also sold about 200 airtel sim cards and many activations from this and other 2 retailer sims. But for that the Dealer paid only Rs.150 for all those activations and dint get any useful profit, so I get backed from selling or activating and e-recharging. Then I do few recharges for me and my family only. So I got severe notifications from network and dealer to do e-recharge and activations, otherwise my connection will be barred they said, but I cant able to do that as I used the number personally and I gave this number to many important things. So to get rid of this. I do a e-recharge of rs.2 to convert my e-recharge sim to ordinary customer sim, My sim get changed to ordinary sim and when I tried to Port my sim to Vodafone they rejected my request. I complained to Airtel customer care. The officials said that they will give offer don't go to other network, but they dint give any offer I waited for about 5 days and they not even allowing me to change network. I called customer care for about 15 times every time they are saying that it will be solved within 48 hrs but nothing happen. The customer care is very useless one, they only do compromise, and doesn't take any useful steps. Please tell me where to complaint about that in TROI or MNP porting house or Consumer court. Please help in regarding this

I had airtel postpaid connection which was commited to get start in 4 Hrs but started after 3 days,later outgoing calls were stopped due to non availability of ANNEXURE -E. I submitted the same to retail outlet from where i got the connection & they told me outgoing will resume in 2 hrs but today after 6 days outgoing is still blocked by them.The reason given by customer care is insufficient documents.i.e they have not uploaded my documents.Mr.Vijendra (owner of retail outlet) is not picking my phone nor his boss Mr.Ashish & even their Nodal Officer Mr.sandeep.They are neither disconnecting my connection Nor resuming my outgoing.Please Help...

Hello,

I have ported my number to airtel from idea. I am unable to activate my 3G. Whenever i send SMS 3G to 121 they reply me that "We are unable to process your request!Please try again later. " Also I am unable to get LIVE settings. I tried sending SMS to to 54321 but still unable to get setting.

Also i am unable to connect to customer care executives.

Thanx,
Ajay
[protected]@gmail.com

Hi,

I have applied for Broadband connection last week through calling [protected]. This guy was not picking my call I had been trying for 2 days and then I called him in another number and he took the phone and told me that he was talking to other customers so thats why he did not picked my call. Then got a message from Airtel saying that I will get the connection within 3 days however I did not get.

Today morning I called him and he told that he will give me the update in one hours time but he did not called, so I called him @ 1 Pm and he was talking very rude to me saying that I thought of helping you to get the connection now let us see how will you get the connection.

I'm going to file a Case against Airtel for doing this.

I called up the customer care and he informed me that it will take time and he cannot assure me that when this will happen.

I need to get an update by EOD today otherwise Monday first thing I will file a case.

Thanks,
Vineeth Kumar
[protected]

SIR/MADAM,




ON 1 ST MARCH I HAS GIVEN DOCU'S FOR MNP FROM AIRTEL -TO- DOCOMO

ON 3RD MARCH I GOT MSG FROM NO "1901" THAT REQUEST FOR MNP REGI.SUCCESSFULLY.

ON 8 MARCH I GOT MSG FROM "1901 SAYING PORT IN REQUEST FOR MOBILE: [protected] HAS BEEN ACCEPTED.
& NO.WILL PORTED ON 8 MARCH, 2011 @ 22 P.M


ACCORDINGLY , ON 8 MARCH,2011 @10.15 P.M MY PREVIOUS CONNECTION IS OF
AIRTEL GOT DISCONNECTED, BUT.... TATA DOCOMO (IN WHICH NETWORK I
WISHES TO SWITCH IN) BUT MY MOB.NO.[protected] NOT PORTED IN DOCOMO.

DOCOMO SAYS IT'S AIRTEL THAT REJECTING MY DOC'S SAYING UPC IS WRONG .


& WHEN I ASK IN TO (MR.SOM BANERJEE , SATARA DISTRICT AIRTEL CHIEF
9665 640 000) HE IS SAYING IF WE WISH THAT CUSTOMER SHOULD NOT SWITCH
THEN WHY AIRTEL DISCONNECTS YOUR CONNECTION AS AT PRE-FIXED TIME THAT
IS 8 MARCH @10 P.M




NOW I AM REALLY CONFUSED ABOUT WHO IS TELLING LIE & WHO IS TELLING TRUTH ?


OR BOTH ARE MAKING MY FOOTBALL & KICKING ME HERE & THERE FOR ENQUIRY.





I URGE YOU THAT PLZ SOLVE MY PROBLEM .



SO, SIR PLZ UNDERSTAND MY PROBLEM THAT MY PREVIOUS CONNECTION AIRTEL
ALREADY DISCONNECTED & I AM UNABLE TO YET INSERT IN YOUR DOCOMO
SYSTEM......
THAT'S WHY I MISS OUT MY ALL CALLS/MSGS FROM LAST 3 DAYS... I HAS TO
BEAR HUGE BUSINESS LOSS DUE TO UNCONNECTIVITY OF MY MOB : [protected] .



KEENLY REQUEST YOU THAT DO HARD & FAST EFFORT FOR ME PLZ TO HELP IN
FOR RECONNECTING MY MOB: [protected] INTO DOCOMO SYSTEM..BECAUSE THIS UPC WILL EXPIRES ON 15 MARCH, 2011, AFTER THAT I WILL UNABLE TO GENERATE NEW UPC B'COZ MY
MOB : [protected] DISCONNECTED..



I WILL GREATFUL TO YOU FOREVER PLZ SOLVE MY PROBLEM CONSIDERING IT'S
AN URGENT ISSUE/PROBLEM .






REGARDS,


SAGAR JAYKUMAR DOSHI.
KOREGAON- DIST-SATARA
MAHARASHTRA
MOB: [protected]



ALTERNATE MOB: [protected]/[protected]

TO, THE SENIOR MANAGER OF AIRTEL PREPAID SERVICE PROVIDER

DEAR SIR,

MY MOBILE NO : [protected] Name : Srividya.S

PROBLEMS FACING FROM 18TH FEB 2011 TO TILL DATE NOT RESOLVED WITH AIRTEL PREPAID CONNECTION -

1)Without intimation Do Not Disturb(DND) Service Registry/Activation in my Mobile phone.

2)Unable to connect to Customer Care No : 121 from my mobile.

3)NOT RECEIVING ANY PROMOTIONAL CALLS,IMPORTANT JOB OFFER CALLS LIKE NAUKRI,

MONSTER, SMS SUCH AS JOB RELATED, EDUCATION, AIRTEL OFFERS,ETC.

4)UNABLE TO DE-REGISTER/CANCEL THE DND SERVICE.

STRUGGLING FROM PAST ONE MONTH & DECIDING TO CANCEL AIRTEL SERVICE, SUGGESTING

ALL OUR FAMILY MEMBERS,FRIENDS,ETC,.WHO ARE WITH AIRTEL PREPAID CONNECTION TO

NOT BUY AIRTEL CONNECTION ONLY.

SO KINDLY LOOK INTO THIS ISSUE & RESOLVE IT ON AN PRIORITY BASIS.
Kind Attention & strict action reqd : NOT RECEIVING ANY INCOMING PROMOTIONAL CALLS DUE TO DND REGISTRY & Customer care no 121 is not connecting from my mobile

THANKS & REGARDS,
SRIVIDYA

I obtained an AIRTEL Pre-paid connection (Mobile No.[protected]) in 1st week of Feb'2011. On receipt, i recharged my account to get validity & talk time. However, from 2nd day onwards my outgoing facility is blocked. I tried to solve the issue through local AIRTEL service provider but failed. Thus, on 16/02/2011 I called AIRTEL customer call over phone and booked a complaint. My AIRTEL req. ref. no. is "COGCL[protected]". Till date my outgoing connection is blocked.
Kindly help.
Regards.

Mridul Kanti Nath,
Badarpur, Assam
Mob: [protected]

Dear Sir /Madam,


I am Shrikant Chopade working with a MNC company ,Iam using Airtel Prepaid service for mobile .
few days back i got some fraud value added service by company which is explained in detail below


i have not requested or submitted any message to the company for the hallo tune services which is activated on my mobile & a big amount deducted.i asked for the evidence or record of request sent by me to the company but they don't have it and denies to refund the deducted money to my account,
i was unaware about it and company don't have any record that i am using this service,
this is complete blind and fraud business by Airtel network.
Massage From airtel:
(Value Added Service:

We would like to inform you that the amount of Rs.75/- has been deducted towards the Hello Tune Service on[protected] Rs. 15/- for the Downloading and Rs. 45/- towards the Advance Rental).)


Please take this for the investigation and reply me for the result

regards
shrikant chopade
mobile no:[protected]
chopade.[protected]@mahindranavistar.com

I had a Airtel postpaid mobile connection [protected] that belongs to Assam circle and was in roaming in Mumbai, Maharashtra circle from 27/03/2011 and stopped working since 03/03/2011. Inspite of giving repeated complaints at both 121 and Airtel relationship centers the problem has not been resolved yet. I had even written a mail to nodal officer at: nodalofficer.[protected]@airtel.in but he/she did not even bother to reply.

Therefore I wish to terminate my connection and seek compensation for loss of business and harassment.

When I recharge my mobile, automaticaly Rs. 30 have been deducted from balance during the last 4 - 5 months.
I talk several times to the customer care executive, but unfortunately some service packs yet to deactivate.

so please look into this mater at the earliest for the deactivation of all the unwanted service packs.

thanks and regards.

Neelima Chakravorty

My No- [protected]
Email Id ->[protected]@yahoo.com

Dear Sir/Madam,

I have a airtel connection with number - [protected].

I went to New Delhi on 17.01.2011 from West Bengal near about 1.00 PM and after 4.00 PM outgoing calls are stopped from my number. then after reaching new delhi i complained to customer care (121) for this problem on 18.01.2011 near about 5.00 PM (complain no - [protected]) but they couldn't help me, then i called to Nodal Officer ([protected]) on 18.01.2011 near about 5.30 PM and they told me for waiting upto 20.01.2011 at 6.00 PM. On 20.01.2011, i received call from nodal officer on 20.01.2011 but they couldn't solve my problem and told me for wait. From 26.01.2011 my Incoming call is also stopped and due to this i have faced many many problems from 17.01.2011 to 05.02.2011.

On 03.02.2011 i came back to West Bengal but my number still not working so i again complain to nodal officer ([protected]) with complain no.[protected] but he is also told me for wait some time.

finally i have to recharge again the lifetime power for reactive of my service on 05.02.2011.

for this problem i was mentally harassed and also used to contact with any person through Public Telephone.

Now i am fully decide to complain at Consumer Court for a reasonable compensation for all that problem.

so please do the needful as earliest.

Thanking you.

Hi, I am an Airtel customer for 2 years. My no is [protected]. But I was sick of the service and decided to change to BSNL using MNP. I gave request to bsnl on 4/3/2011 by filling out a form. They processed the request and after that I got a call from Airtel offering some new plans but I rejected it and confirmed my change. But strangely, I got a message from BSNL stating that the port in request was rejected by airtel due to UPC (Unique Porting Code) Mismatch. Today (10/3/2011) I went to the bsnl office and checked the code they had entered and it was correct and valid. They said Airtel might have done fraud. So I contacted the senior officers but they said, first I have to disconnect from airtel. Then only they can do something. So I tried to contact the customer care. But for months I have been blocked from the customer care.(Its their policy against customers who complain). So I was unable to contact them. I got the number of Airtel nodal officer in kerala from TRAI site and called it. It played a sweet music and nobody answered. Same was with the Appellate authority. What can I do? How can I give myself a complaint to TRAI? If any of you Airtel people are reading this, please note this. I am studying in a college with 2000 students. And you are going to lose a lot of customers...

My mobile number-[protected]

I have received an sms from airtel saying "Thanks for downloading MCPACK from Airtel. You have been charged Rs 99. Get latest games at http://gclub.in/ea"
I never download anything from airtel provider before this..I want my money back since rs 99 is a lot of money..pls return my money back..

Thank you..
Mohd fathhi fadzli
[protected]@yahoo.com

Dear sir , i m working with consumer care i'll try to customer care sine last 3 week but my call is not connected to customer care people plaese contact us my no is [protected] kindly resolve the problem otherwise i really stick aganist action your sector.