Airtel Complaints & Reviews

Sir,

This is to inform you that I am using two airtel mobile service for last three years. But recently when I contact customer-care from these two No; (given below) for asking some problem through dialling 121 and 198, I can't access to them. I dialled from another airtel mobile and telling my problem to customer-care. They say's with in few days your problem will solve. I contact airtel office in Kadavanthra, Kochin. They mailed to chennai office about my problem. Too many messages are getting in my mobile from customer-care, telling your IVRP is working fine. Even for last three week I can't acces to customer-care. I think they are cheating me

These are the two Numbers: [protected] and [protected]

my name is purnima.i have an airtel connection in my phone.and the airtel no is [protected] bt it has been stopped from airtel.i dont know why it has been stopped.for that i am facing so many problems.can you plis help me out....restart the connection as soon as possible.


PURNIMA BERA
VILLAGE- HANUA.
POST- BONHIJLI
THANA- KHANAKUL
JILLA- HOOGLY
WEST BENGAL
another contact no---[protected]

my name is lijas mohd ali. I have been using one of the best network providers called Airtel. It was a good service provider in the past but now a days airtel people are not upto an average service provider. They went below average. So i am not satisfy with airtel now because i am not gettting good offers and good service.infact i am expecting an offer because all othernetwork providers are giving attractive offers like that i do need to get it from your part.

i want airtrl to airtel 10 paise
airtel to other 30p
outside kerala 50p

if i get an offer like this i will contiinue airtel otherwise i will change into some other network provider. I am waiting for your reply

lijas
[protected]

Respected Sir,
I have gone for an installation of Airtel DTH HD Connection. The installation guy name Pawan Kuma gave me a receipt No. 1222 of Rs. 150. According to him Airtel Provided 2 Connector free of cost. One will be attached to the back of Airtel Digital Box and other to the antenna which is installed on the terrace. What he told me is that he has installed 3 extra on the terrace, so I have to pay him Rs 150.
My wife did pay him. Later, after coming back to home, I could not find any extra connector. I made a complain to airtel, complain no. 565980.
Its almost a month, whenever I call them regarding this, the line gets disconnected. Further, according to one of the call center person, this case was closed for no reason. By the time I request them to reopen, the line got disconnected again. Every time I complain regarding line disconnection, all they say is sorry. and as soon as I inform about my problem . The line gets disconnected. This is clean cheating. I dont know with how many of them they are doing this. Not all people are technical and check all these things.
Kindly help
Vikash

Hello Sir,
Despite repeated complaints, speaking to the call center supervisors for activation of BIS 399 for my mobile number [protected](Chennai) since 21st of March 2011 to till date and spending over Rs.100 on those calls , i am still not able to access MOBILE OFFICE SERVIES on my Blackberry.
Everytime I make a call to the helpline, I get an assurance that the service
will be activated within sometime, or a maximum of 24 hours, and advise me follow the below procedure.

Though i try the below procedure repeatedly for every 24hours, neither balance deducted nor the service activated.

SMS <AIRTELBB> 121
SMS <BB4> 121
SMS <BIS 9300> 121

i receive the following sms from Airtel
"Your request for BI has been registered with us. Thank You.
"Dear Customer, We already have a provisioning request under processing. Please wait while we process your request."


Model Number: Blackberry 9300
My Device PIN No: 23AF5639
IMEI No: PRP[protected]

I request you to look into the problem and rectify the same at the earliest .

Thanking You.

Radha krishna E
[protected]@gmail.com
[protected]
Chennai.

Sub: No Response from Airtel DTH to align the Dish to get new Channels.


My Complaints regarding new HD and Regional channels. I'm calling customer care from last 15 days to recify my problem. They have rasied 2

Service Requests SR#6326524 (Open from 10 days), SR#6548275 ( Open from last 3 days). I'm getting SMS from Airtel as this request will complete within 24

hours.I also got one Mobile number of their service executive in that SMS. If I call that execitive he is simply replying that I'm not working in that area

contact customer care. If I call again customer care they will say it will be sovled in 30mins/2 hours/one day...playing like anything. But I'm not able to see new channels & getting any call from Airtel executive to resolve this problem.

I have activated and paying money for HD pack (NGC HD, Discovery HD, Movies Now HD) and not able to watch activated HD channels. I'm getting error SM1 for

Movies Now HD and Discovery HD) & also for new Regional Channels Sakshi TV, TV5, Bhakthi TV. They need to realign the dish to new satellite to get these

channels.

I'm not getting any reply from them and really really fraustratued with this. I'm taking this as very serious issue. I'm the Airtel customer of Airtel

Broadband/Landline, Airtel HD DTH , Airtel Mobile.

I'm going to discontinue all the services from Airtel if this problem is not solved immediately and I will go for other Operators.

Sir, My customers ID No. is [protected]. It is verymuch shameful for Airtel Digital TV corporators that I had lodged a request on 31st March 2011 to add a channel no. 297. Inspite of that again on 2nd I had filed a request stating that it is utmost urgent and immediately channel no. 297 should be added. Both the times customer care office told me that till the next day upto around 1630 hours your additional channel request will be resolved. Sir, My brother who is a journalist on live india channel no 297 is already in Bareilly and he is feeling uncomfortable if he doesnot go through channel no. 297 ie live india. He would be back on 5th of April 2011 to Mumbai. Your engineer called me up on 2nd April 2011 afternoon by his cell no. [protected] and told me that he would be coming in a short time. I explained him the address. By the way when he did not turned up, I again called him and asked him that why he had not turned up. He told me that within 2 hrs. he would come to my residence. After three hours I called up him again, whereas he told me that he has forgotten and will come any how before he goes to his home. When he didnot turned up I called up your office at Pune where they straight away told me that today they cannot add up new channel and I should have to wait up till tommorrow. On next day ie, today 3rd April I again called up to your pune office and tried to speak with your supervisor of call centre, where my call was not transferred to your supervisor and put on a long hold, I awaited for 10 minuted 35 seconds. Now it is already 12.55pm and my channel request has not been activated.
I bring to your kind notice that inspite of such negligency and irresponsibilities by Airtel Digitel TV I am very much mentally disturbed.
You are requested to take up the matter seriously.
Fazal Ahmad
Barielly
[protected] / [protected]

I have a serious complaint to make.

I had filled in the promo offer form on the airtel website for digital tv April 1.
And, got a call from Ms Vriti Agency a DSA of Airtel. They even sent me a couple of
mails with the offers available.

A caller named Shantanu Vishwakarma promised digital TV installation by
12 Pm on April 2, but only if I made the payment instantly online. If NOT the money would be refunded.

That was my only condition for my opting for Digital TV that day.

I made a payment of Rs 3,950 online between 4 - 4:15 today and he
confirmed receipt verbally and gave me a number: 3322501. He also
promised to email me a confirmation receipt in 5 minutes.

He also gave me a number of Mr Manoj Saha (or Shah[protected]

I have called his number at least 10 times for the receipt and
he does not pick up the call.

I have also called the airtel help line number[protected] and NO ONE seems
to have an answer.

I also called 12150 and here as well have not got any concrete answer.

I got a confirmation SMS from Airtel at 8 PM on APRIL 1 that the engineer will be setting this up by 9:00 AM on April 2.

On the day of committed installation I waited till 10:00 and since no one called or came I called 12150 and registered a complaint. I was told that complaint had to be done with the ESCALATION DEPARTMENT. On speaking with them I got the complaint number [protected] and a confirmation that the installation would be done by 2:30 Pm.

The whole day passed, no one called or came and the installation did not happen.

And there's no response to the refund request as well. If Airtel could NOT LIVE UP TO THE COMMITEMENT why did they force sell for making a payment. This is total harrassment and fraud I would like to get the refund and penalty for robbing our family of watching the the world cup finals.

ajit narayan

Respected Sir,
we purchase sony (bravia) tv from landmarks electronics shop ,kota on 3rd feb 2011,
company say us that u have a free airtel digital tv connection with tv.nd,
They also say u will set up dgtl connection anywhere in rajasthan. but after few days when we say for set up connection,they regurarly ignor us, so plez taking action against following compny distributers,
SHOP-
LANDMARK ELECTRONICS,369, SHOPPING CENTER,KOTA


thanks
G.L.MEENA

I had a vodafone connection [protected]. I ported in to airtel from vodafone on 14 feb 2011 in order to use friends and family service provided by airtel and in this regard I ported all my other numbers as well to airtel. But to my surprise I found that the IVR is not accepting non airtel series to the friends and family list. My repeated complaints to customer care went in vain. I then contacted the nodal officer [[protected]] who also couldn't solve the problem. Finally I approached the appellate authority [[protected]] and i'm still waiting for their response. It has been over 45 days now and the complaint is still on. Most disappointing point is that Airtel never cares back to reply the customers as to why is it getting delayed. Why didn't they get their systems updated before MNP implementation? and why cant they just manually add numbers to my FNF account? i request the concern authorities to take this seriously and help me out with this issue.

Dear Sir/Ma'am,
This is the second time that i am complaining about the message card service. I got a Rs.62 message card put up on 25th of march and it suddenly stopped working on 30th of March, i sent a mail to airtelpresence via this website. The message card starting working on 31st March. Today is 2nd April and the message card hass stopped working again! This wasn't expected from airtel services. I request you to look into it, my number is [protected].

Dear Sir/Madam,
I have two issues.

1. This is with regard to the customer service 121. i am unable to connect to customer service representative. i get to the point where the message says you will be charged an amount for this call and then asks me to confirm by selecting 1. After confirming this, the line simply gets disconnected.

2. In addition i keep getting automatically renewed for some utility service called Games Club even after i have sent STOP sms to 121 and discontinued the service. this keeps getting renewed no matter what i do. i even tried to the balance in my account low. but the moment i recharge it automatically puts me for this subscription.

The mobile number is [protected]

Regards
Jayant

SIR,
I contact airtel digital tv through internet to install airtel digital cable tv into my home . they contact me on my mobile and ask me to submit 1690/- advance payment for airtel digital tv. they sent there representative
to collect the advance amt. of Rs. 1690/- , i paid 1700/- and the agent has given me the receipt of receiving amount from harbans nagpal from Vrti Infocom pvt. ltd. till date no installation has been made. i had call them many times, they answered me we are sending our Representative to your house but nobody came.
this harassment is last from 6 months.please registered my complaint and take strict action against them therefore in future they do not harass anyone else.
thanks
from
Harbans Nagpal
1/51, Nirankari Colony,
Delhi-110009
Tel:-[protected]
[protected]

my name is ashok kumar
i have an airtel no [protected] and i m using this no in india .
i buy this no on 25th april i m working i kuwait so i buy airtel connection
i recharged my no by amount 2100 rs.
now i m in kuwait city.but my no is not working from last 4 days.
i submiited my id and photo also.
can anyone please help me
its very very urgent please.

thanks and regards
my emailid is:- [protected]@yahoo.co.in
my no is:[protected]

I have lodged an complaint on 29th of March'2011 towards the dish tv picture problems and the same is still pending.
I am surprise that after so many calls/reminders, I am not getting any support form your end and still suffering. I have updated my new address burt the same is not updated from your end. If this continues, i will not be continue with airtel Digital connection.
My new addtress
Pinaki Mandal, Qtr no-305, Pocket - D
Loknayak puram
Bakkarwala Village
West Delhi- 110041

My contact no - [protected], [protected]

Hi,

My Customer id #[protected]

I registered a complaint about the connection problem (SM2) on 29th March 2011. Everyday when i call the customer care center i get a response that the engineer will come the next day morning and rectify the problem, which never happened for the next 2 days.

I expected at least sending an email to [protected]@Airtel.in will get the attention of representatives but even that never happened.
I never got a response to the emails sent to [protected]@airtel.in other than the auto generated email.

As a final step i emailed to the nodal officer of our division, then someone from Airtel Dth called an informed me that the problem will be solved in a day but it took 2 days.

So after 5 days of struggle, finally the problem is rectified.

TRAI regulations for DTH says "In case of non-receipt of signal, 90% of complaints must be redressed within 24 hours." I don't think Airtel follows the TRAI regulations.

I recommend customers to reconsider their decision when purchasing Airtel DTH.

-Abishek

Hi Team,

Since last 2/3 days I am unable to enjoy my TV. It is happening all through out the day. Please consider this as a high priority issue. If today I will not able to see world cup match then I will disconnect the same as I can not afford the loss of World Cup final match and India is other side. Also my oriya pack has not been activated in my account. Customer care number is not responding as well. Please call me back to discuss the same and also resolve the same as soon as possible. This is my first and last request and after then I will not in the position to help you out. I have attached the error scree for your reference. I am waiting for your quick response.

My contact Number : [protected]
Model: DS260
Bharathi Serial No: CPE000030HU[protected]
STB ID: [protected]
HW/SN: [protected]FOB125736 Y2 DS260

Sir,
I have a prepaid connection. My mobile no. is [protected]. i am activate 3g service when it is start. but it can never work. when i complaint it they didn't give me any response. they give only complaint no. I am complaint for this 3 time in airtel customer care. my last complaint no. is "C3GVO[protected]". When I am force the Customer care then they close my customer care connection. To this 3G service I am recharge my phone with Rs. 200 (for 250 MB Internet uses).
Ashok Kumar
[protected]
[protected]@yahoo.co.in

Respected sir,
My account balance is reducing without proper reasons when i uses internet. i had an unlimited internet plan. "we will never refund any money for any reasons" that was the response received by me from Airtel customer care.
Yours faithfully,
Habeebulla NK
Kunikkattu house,
Karad Paramba PO
Farook college VIA
PIN - 673632
Moblie - [protected]

I am a new customer to Airtel Broadband Services. My broadband services got activated on 2nd March 2011.
I opted for the 1300 INR plan and I stay in the Viman Nagar area in Pune.

I am was very happy with the speed of the internet speed. But this happiness was to be short lived. :(
The broadband service suddenly stopped working on the 26th March 2011 morning.

Now the problem starts.

26th March - I called up Airtel Support on this day. I got a response that there is a back-end problem and false Commitment from Airtel Customer Support that the service will be up in 48 hours.

28th March - As the broadband service was still not working, I decided to call up customer support. The Customer Support informs that the broadband cable is cut and the local political parties are not allowing fixing it. There is no deadline.

29th March - Service still not working! Talked to customer support executive(Name - Miss Kumada) in the morning. I got another false commitment that I will receive a callback before 1800 hrs. Obviously I did not receive any calls.

01 April - Service still not working! Talked to customer support executive (Name - Mr. Sushil Kumar) in the late evening. He informed that there is no deadline for this problem as nobody knows how much time it will take.
I asked him to inform Billing department so that the issues around the services is considered during bill generation. The executive informs that I will have to speak to billing department myself.
And when I asked to give the call to a supervisor, then the call was put on hold and eventually the call got dropped automatically.

Questions to Airtel Broadband service provider
1) Why is the valid permit not taken from government bodies before laying out cables in any area??? Why should the customer consider the problems between Airtel and local politicians?
2) Who will bear the losses which I have incurred due to unavailability of services?
3) Why is the customer forced to contact thousands (exaggeration) of departments???? In this case why can’t the technical support department coordinate with the billing department to take care of billing???
4) How can the customer executive just drop the call when an escalation is demanded?


Sukant Panda