Airtel Complaints & Reviews

Dear Sir/Madam
I have a complaint regarding my sim card rejection.from last 2 days my sim card is rejected.i am using this card from last 6 years.i have given my id proof at the time of purchase and from last 5 months i am in thailand .my sim has a balance of 287 rs and validity till 2012.i use this sim in thailand for incoming sms.My card has unregistered now so i informed this to my brother in kerala and he contacted customer care, they replied that we called many times for id verification hence not receiving call they disconnected it..sir how can i receive call in thailand as incoming charge is 100 rs.they should have been informed me in sms .so please take this complaint seriously i can provide my id proof at any time any where, or i will send a scanned copy. Please re activate my connection.my mobile number is [protected] .my e mail [protected]@gmail.com.
I will be coming back to cochin in december 2011 and after that i need to use this sim card.

Sincerely

Sreekanth
(+[protected]

Dear Sir,

My name is daizy choudhary. and my airtel mobile no. is [protected].first of all without my knowledge they started Airtel WORLDCUP subscription service on my mobile and the moment I recharged my mobile again They renewed the same service without my knowledge. And both the time they charged me money for the same even though I was not willing to take these services. And this is not the first time Airtel has done something like that. They are master of this exercise. I request you to please look into the matter and do the needful.

Regards,
Daizy Choudhary

I have airtel dth connection from sep 2009.My Airtel DTH I.D is [protected] It started giving problem about one year back of no signal every fortnight.for getting service we have to really run from pillar to post , frantic calls to airtel customer care and executives are good for nothing. Airtel engineers close the calls without even speaking or visiting customer forget about solving problem.Airtel DTH was bought by me on goodwill of Airtel in broadband service and Airtel Mobile service which i enjoy from past many years. I am repenting my decision today. Again it is not working from 20th march 2011 and till today i.e 22nd march 2011 i must have done atleast 10calls to customer care . I laugh at the name cusotmer care.There is nothing called as customer for them and care is not their in their dictionary.Due to brand name of Airtel many people will keep falling in their prey and their business will keep on running. Cusotmer care is doing great job in closing customer complaint to make their numbers in uptime gurantee.AN every time they issue a new comlaint number.
LIST OF CUSTOMER COMPLAINT REFERENCE NUMBERS:4124480,4131326,4124480,4148544,4176492.fr om 12th october to 18th october 2010 after registering complaint they came and changed dish antenna and it started working fine last month on 15th feb again there was issue of no signal and it was closed after repeated request by reference number 5438889. with a rider from engineer that u have to pay 100 rupees for the service. trust me u can not move the dish antenna by ur hand and they say some one has done it delibarately or some monkey has shaked it. so funny.on 20th morniing again same problem was there when i contacted airtel digital tv customer care i was told that it is due to sun outage it will be o.k by afternoon.whole day io was wasting time on their commitment. on 21st morning i again sent a complaint with reference number 6165759 but no response today again i was given new complaint number 6197575. which will be closed by afternoon 3: 30 P.M but till 6: 15 P.M no call forget about solution.

Can any one share email i.d or number of top excutives of customer care or CEO AJAI PURI.where it can be escalated.
AITEL DIGITAL TV SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

My recommendation
NEVER EVER BUY AIRTEL DIGITAL TV CONNECTION.I DO NT KNOW OTHERS ARE EQUALLY GUD OR BAD.

i subscribers of mobile no. [protected] receiving calls thrice or four times from different nos. starting from 543 & all nos. consist of 13 digits. The persons calling always make excuse, they have received miscall from mobiles, wheareas i never did so, their intension aleays remain to collect personal information about me and my family. These nos. have disturbed my personal life. i want to get stopped such calls on my mobile no. with immediate effect.

Airtel activated directly DND i.e Do Not Disturb services on my Mob. No. [protected] ; due to which i cant even recieve calls from Job Sites for my JOB references and also another promotional sms , calls , and cant even get feedback from Just Dial and all promotional services...
I am very much fed up of ailtel ; they even cant respond to the complaints i am trying to add to there customer care department... and the service they are giving to me is realy reducules and hopeless..
Plz do me favour and solve my problem so that i can get calls from job sites as well..

Atish s Channawar
Mob. [protected]

Dear Sir,
My Airtel Prepaid number is [protected], i am using this card since 3 years, in january 2011 my card has been blocked for reason given by customer care " not using card for more than 3 months". I request you to please see my record as this number is my office number and i cannot keep switched off for single day. i went to airtel relationship centre in kalyan, they told please submit document we will try it. but no answer from there. it is request to you please make my number active in prepaid or postpaid doesnt matter, as the number given to my customers and also on my website also"www.jetinfosys.com" please give me proper solution.
My Contact number is - [protected] / [protected]

Hi,
My number is [protected], On around 11th of March i ported my number from Reliance to Airtel.
From that to now hardly i am able to contact customer care people once or twice. I use to contact them using friend's phone or so. Second thing, I got a messaged stating "All local calls at 29p/min, STD calls at 40p/min 300 sms valid for 30 days." This tariff is still not working on my number. Moreover i expect this tariff to be applicable atleast for an year.
And Now, today i got a message from Airtel stating- "Kindly deposit your prepaid Enrollment form at the dealer from where you purchased your sirtel mobile to enjoy continued service".
But i have allready submitted my Enrollment at airtel office (Airtel center at madhapur), while purchasing this SIM card. Below are some of the complain numbers for reference: CU[protected], CUIVR[protected], CBNRA[protected], COGCL[protected], CCDRP[protected], CBNRA[protected],

Sir,
I activated your new service(airtel broadband tv) three days ago, but later i found it really pathetic.I was unable to watch any channel. It forced me to unsubscribe the same within two days. It is surely a disappointment for me, for such a poor service by a well established reputed organization. I request you to kindly consider my complaint/suggestion and look into the matter.

Thanks
Yogesh Arora
[protected]
[protected]@yahoo.com

i got a message that MMS is activated and 2 rs has been taken for this service.. when u try to unsubscribe there is no way to do this.. Also u cant call customer care.. what the hell these ppl want.. they are looting all the customers....

Customer ID-[protected]-001
Customer Name : Rupa Desai
Customer RTN : [protected]/[protected]

This is to remind you that despite several complains with customer care no.my problem is not solved.You may have received mail from

"laurel enterprises" vasai regarding this.It is now one month old complain & my problem is not yet resolved ,my money on additonal connection is wasted.IF YOU CANNOT RESOLVE THE PROBLEM YOU ARE KINDLY REQUESTED TO REFUND MY FULL AMOUNT& DISCONNECT YOUR CONNECTION.Before airtel i was having tatasky which was working fine,EVEN AIRTEL HD CONNECTION IS WORKING FINE ON MY PC. FURTHER DETAILS YOU CAN COLLECT FROM YOUR DIFFERENT ENGG.WHO HAVE VISITED MY PLACE DURING LAST MONTH ,SINCE THE INSTALLATION.
THIS ABOVE COMPLAINT IS WRITTEN TO AIRTEL DTH ,BUT WITH NO POSITIVE RESPONSE.MY DTH WAS INSALLED ON 7/2/2011.PREVIOUSLY I HAD TATASKY ,WHICH WAS WORKING FINE ON MY DESKTOP (HP MEDIACENTRE /HP PAVALION a1521 mediacentre pc).EVEN AIRTEL HD IS WORKING FINE ON MY PC.

Hi Sir,

I am using Airtel around 2 years,I have 2 numbers. But in one my number ie [protected] in which from last 6 month extra GPRS are getting charged, As we called them then they told its mistake and some amount the charges and told it wont be happen again. But same mistake is getting repeated again again, GPRS get activated Automatically and they charged me for that.

Please do the needful.

My name Uttam kumar S using no.[protected],I called 198 around 3pm on 21 march 2011 I refused to activate hello tunes but forcefully customercare executive has activated and my balance Rs.30 deducted.I request AIRTEL company to REFUND my money back.

Dear Sir,
On 19.03.2011 I have recharged of Rs.100/- for Airtel Dish T.V. & I have also received a SMS on mobile of Successful Recharge. Alc Bal. is Rs.70/-, But from 19.03.2011 night to in the morning on 20.03.2011, I have tried so many times But I can not see any chanels & Customer representative is not available on mobile.

My Airtel Digital T.V. Account No. is [protected]. On 20.03.2011 I have also send mail to Airtel Customer care. On 20.03.2011, I have tried 15 times to contact on mobile to Airtel customer representative ,But he is not available, only message is coming to send SMS as HELP to No.54325.

Today on 21/03/2011 at 2.29 p.m. Airtel Customer representative is available on mobile, but he is also not responding & not taking my complaint.

Hi,
My Airtel Prepaid SIM (No.[protected]) has got de-registered few months back due to unused for a long time as i have shifted to Karnataka from past 1.8 Yrs. Kindly tell me how to get re-register the same Prepaid SIM as i wanted to retain that number irrespective o[censored]tility.

Regards,
Mukesh Burad
Ph:[protected]

Hello,

My Name is Kalyan Goswami. I had purchased a DTH connection on 17th of March 2011 and Airtel collected the amount from me on the same day. They said they would try to get it installed on 18th, however no response from them on 18. I called the customer care on 18 th to check the status, they said it would get installed on 19th. I receive no response on 19th so called up customer support. They promises a call back which never happened. On calling them up on 20th they inform that it would get installed on Sunday by 12PM - no response from Airtel again. Airtel gives me a number of so called Zonal Manager Arun Kumar[protected]. This phone has answering machine that it is only on business hours the phone is answered.

I called the Zonal Manager thrice and after waiting in the queue they disconnected the phone thrice. I called up customer service they follow their manager and disconned the phone twice. Third time they took my call and I ask for escalation. They transfer me to another agent pretending to be Sr Supervisor (Who she was not). She transfers me to another lady so called supervisor (Ruchika) who says that i would recieve a call back in 15 minuits form the manager. No call for an hour. But the engineer now called me after 2 hours --- What a service!!!

I didnot expect this from Airtel. If this is the service in the begining then how would it be later? I want to stop the service and want a refund. This shatered all the good vibes that i had with airtel for past 10 years.

Please address this at the earliest.

Regards,

Kalyan Goswami

I have bought a new Airtel simcard and it has been 2 days since it has been activated.
I want to start blackberry internet services. When I send messages for that, everytime I get the same reply "We are unable to process your request." I called up 121 and the call centre executive said he was about to transfer my call to his supervisor. Then he hung up. Ever since I have not been able to talk to any executive, as I call 121 and press all the desired buttons, the computerised system just hangs up saying that try *121# for any service you need. I mean what should I do. I am already fed up of Airtel. I cannot even reach, any person to complaint or talk to, in Airtel.

Dear Sir

I am Vishal Shah, my airtel dth customer id is [protected].

I am Airtel DTH customer from last one year. In last one year, I never faced problem in my Airtel DTH. However from last few days i am not finding picture on my TV as sharp as it used to be before few days. I had called customer care yesterday but they said that for sending a technical engineer at home i need to pay him Rs. 100.

Kindly make me understand if i am paying montly rental then why i should i pay Rs. 100 as a service charge??

Why a esteemed company like Airtel wants to make money by applying such cheap tactise of collecting money for technical service?? Why would a customer like that a engineer should visit at their home without any reason??

Today morning i had got a call from a engineer (his number is [protected]) who called me up and when i denied to pay Rs. 100 disconnected my call abruptly. Is it really a way to behave with a customer?

Hope to see reply from Airtel on urgent basis.

Vishal Shah

Hi,
I am having 3 airtel mobile connection. Since, the network was very poor at both my office and home, I wanted to port my Airtel no. to VODOFONE. But airtel is giving foolish reasons that i have contract with airtel (ie. CUG.) Then I removed form CUG again submitted the MNP request. They have rejected my porting request again stating that have outstanding. which is nothing but current month amount which is only 22Rs., 10Rs, and 15Rs.
already Airtel has my advance amount and they can adjust from that.
If Airtel is not able to resolve the issue, why they are not

Dear sir,

I am a customer of AIRTEL cellular mobile services at Bangalore since 10+ years.

My cell no. Is [protected].

I want to shift to VODAFONE cellular services by using the mobile portability services introduced recently and I have initiated the process for the same on 12th Feb 2011 and as a receipt acknowledgment I have got the portability code (Porting ID AX548467) with validity up to 26th Feb 2011 But still, M/s AIRTEL is not activated my service. Therefore, kindly take necessary follow up step and activate my number in VODAFONE by changing from AIRTEL.
I requested AIRTEL to let me change the services by using portability service.
It would be very kind and really appreciative if you could help me out in resolving the problem at the earliest.
Kindly look into this matter and do the needful.
Thanks and best regards
Keshav Murthy

Airtel does it again. I have been a customer now for almost 10 years in Bangalore and Delhi with Airtel proving once more that they do not care about their customers AT ALL.

Last year in March 2010, I had called customer service in Delhi with a complaint that the plan I was paying Rs. 2222 for was being given to new customers at Rs. 1699. They said plans do change and they cannot automatically change it for me until and unless I call them and ask them for an upgrade.

So I asked them why my Plan was no longer featured on their website and I was told that the Rs.2222 Plan was discontinued, but customers who were already on that Plan would continue on it unless and until they called Airtel and requested an upgrade.

Basically for six months or more I was paying almost Rs. 800 extra every month because I did not call them about an upgrade.

So I asked for my Plan to be upgraded. Since I was anyway upgrading, I also checked for a higher speed of 2Mbps which they said was not possible due to last mile problems after they did a feasibility study - so I could get only 1Mbps. So I settled for the Freedom 1699 Plan at 1Mbps with a cap of 100GB after which speeds would be reduced to 512 Kbps.

Knowing that Airtel cannot be trusted I requested a PDF of my Plan and also took screenshots of it as it was in April last year - I still have those documents.

Last week I get an email stating that I had consumed 80% of my download limit of 30GB and that if I cross it, my speed would be brought down to 256Kbps.

The usual calls to 121/198 began all over again and I was told that Airtel had discontinued my plan and the new 1699 Plan was a benefit for customers at double the speed of 2Mbps which they had automatically upgraded me to. However, this plan has a cap of just 30GB with a reduction to a measly 256Kbps in case I crossed 30GB.

Excellent! So, when they were getting extra money from me, they could not automatically upgrade my Plan to the new cheaper one without my request, but when it comes to a Plan which gives me more speed with more restrictions they are free to downgrade my Plan and disguise it as giving me the benefit of double the speed.

Also, suddenly, the feasibility and last mile problem seems to have been solved automatically to give me double the speed but with hidden restrictions that are completely unfair by any standards of corporate ethics or even simple customer service.

After several calls to customer care and the usual attempted calls to nodal officers who NEVER pick up the phone, I was promised by customer care that my Plan would remain the same as the one I had taken.

However today I get an email saying I have crossed my limit and my speed has been brought down to 256Kbps!

As a 10 year old customer who has recommended Airtel to several of my friends in both Delhi and Bangalore, I have now started actively looking for other ISP options and I will never recommend Airtel to anybody ever again...

I have no idea who comes up with these brainwaves in Airtel but I can assure you that despite his MBA degree, he has no idea how to retain customers or keep them satisfied.

I was assured by some customer care senior executive today that they would revert me to my original Plan of 1Mbps with downgrading to 512kbps after the limit of 100GB. When? Who knows? Who knows if anything will change until I actually change my ISP!

My download speeds have crashed to 256Kbps on Happy Holi.

Thank you Airtel for your complete arrogance and lack of concern for your customers.