Airtel Complaints & Reviews

Airtel is deducting Rs.2 daily in the name of Picture MMS alerts. They are sending very offensive pictures daily to my inbox. When we contacted customer care they are saying we have subscribed for this service which we haven't. Thrice we gave request to stop this and still they are deducting the Rs 2. Please stop this asap.
Ph: [protected]

Hello All!

Airtel Sucks!

I am a totally frustrated customer of Airtel [Mobile Service Provider Company].
This is the second time I am lodging complaints against Airtel just after 3 weeks when I lodged the first complaint against Airtel.
Instead of rectifying their Unfair Trade practices, Airtel [India] keep on continuing their UNFAIR/CHEATING/FRAUDULENT/HARRASSING trade practices toward its customers.

1. Airtel keep on sending me 20-30 SMS everyday for the boring Cricket World Cup thus disturbing me all the time & wasting my time to delete all those trash SMS and keep on charging me for it everyday and this they are doing without prior information or permission from me [user] to do so, a clear violation o[censored]ser's privacy & choice of service.

2. On 12 March 2011, my Airtel balance of Rs.96 suddenly disappeared and I contacted the Airtel Customer Care but they cannot explain how the amount was deducted from my balance without any reason and without any prior information.

3. On 13 March 2011, I recharged with Rs.100 and contacted the Airtel Customer Care to allow me use the 3GB internet offer for Rs.60, yes, they deducted the amount instantly but I could not use the offer, than, a few minutes later I could connect to internet for about 5 minutes then to my surprise again my balance gone down to zero! How, they deducted the amount & why, no reason, no information :(

I contacted the Airtel Customer Care but no corrective steps are taken up and no explanations given and at the same time they keep on stealing whatever balance I have on the mobile. So, it is now clearly confirmed that Airtel is run by a bunch of thieves who steal/cheat user's hard earned money with false offers or abusive trade practices.

From these above three incidents, by now, it is beyond my tolerance about the nonsense Airtel keep on doing to me [user].
Having lodging these complaint to the concerned internet forums, I have no other choice but stop using Airtel mobile services from now onwards.

Sincerely Yours,
Mr.naorem Gajendra Singh
Airtel Mob.No.[protected]
Manali, India

I am using Airtel connection from last 1.5 year, and it was really good services from Aitel. My family and all my friend circle are also using Airtel. But last 3 months i have marked one thing that my balance is countiousnly deducting in the name such scheme (package) which i dont wanted such as Hello tune, Cricket pack, Airtel Radio, news update etc. whenever i contected to executive regarding this i was not satisfied with them. and finally they cut the phone. whenever i rechage, there is minus bal showing in my accout. i am very scared about this.

This is not only my problem like this, all my relative and frieds circle are aslo suffering from this type o[censored]seless scheme and account deductiion matters.

So finally i have decided to discountinue Airtel connection by portability and would join with Vodafone services. and i will convey this also to my friend circle and relative to discontinue Airtel by portability and join with Vodafone service.

From,

Vishal solanki ([protected])

Dear Appellate Officer,
Bharti Airtel Limited,



Why the hell this is happening again & againto my cell number [protected]on 12th March 2011 i received a SMS from AD-54321 saying" thanks for downloading 3D contr Terrorism from Airtel. you have been charged Rs.99. Get latest games at http://gclub.in/.ea" my concern is who asked to download, (If i have downloaded where is that loaded content) why airtel is looting the customer this way i tried immediately customer care after receiving this mail but not able to reach them then why there is 24/7 customer care is it only for the name sake. The customer care response was unsatisfactory when I contacted them today. . I AM DISGUSTED WITH THE WAY YOU GUYS HAVE STARTED FOOLING YOUR CUSTOMERS U GUYS SHOULD PULL UP YOUR SOCKS, THERE R WAY TOO MANY SERVICE PROVIDERS WHO ARE VYING FOR OUR ATTENTION. AND IF YOU CONTINUE WITH YOUR UNSATISFACTORY SERVICE VERY SOON YOU WILL LOSE A CHUNK OF YOUR CUSTOMERS. i don't want your satisfactory reply i need my balance
Kindly take measure to repay the amount IMMEDIATELY



Regards,

Vijaykumar

Call me on [protected]




[protected][protected][protected][protected]

From: [protected]@airtel.in [[protected]@airtel.in]
Sent: Saturday, March 05, 2011 2:56 PM
To: Aquila-Estate
Subject: Re: ACKNOWLEDGEMENT MAIL. [|BAL|[protected]|[protected]|]


Dear Mr.Vijay Kumar,

We regret the delay in responding to your mail.

With reference to your previous e-mail regarding the balance deduction
without concern for your Airtel mobile number [protected].

Thank you for your mail to Airtel and the opportunity to assist you.

We regret the inconvenience caused to you.

We also tried to get in touch with you on your mobile number [protected], but
with little success.

To address your concern regarding the balance deduction without your concern we have registered your complain, kindly quote the unique service request number[protected]
our team will be contacting you on or before 09/03/11 18:00 to update on the same.

In future too, please feel free to speak to our call center executive on 121 regarding any query/request and on 198 for any complaint, you can also email us at [protected]@in.airtel.com.

You can get in touch with the Nodal Officer with your earlier request or complaint number if it s still unresolved.

You may send an email at Nodalofficer.[protected]@airtel.in or you may call at +91 [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 working days.

If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in or you may call at + 91 [protected] from 9:30 AM to 6:30 PM Monday to Friday.

Assuring you the best of our services.

Warm Regards,

Shilpa S
Appellate Officer
Bharti Airtel Limited

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https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=64A4E22C55B6...⇄ 1 5 4 5&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@tatahousing.com
To: [protected]@airtel.in
Cc:
Sent: 18/02/2011 10:25:50
Subject: RE: Acknowledgement Mail.

Waiting for your reply





From:[protected]@airtel.in [mailto:[protected]@airtel.in]
Sent: Tuesday, February 15, 2011 8:59 AM
To: [protected]@tatahousing.com
Subject: Acknowledgement Mail.



Dear Airtel Customer,

Thank you for writing to us. We have already received a similar email from you
earlier.

We are currently resolving your query and would revert to you within in 24
Hours.

Warm Regards
Airtel Customer Service

This is an auto-generated response. Kindly do not reply on this mail.

[protected]-Original Message[protected]------
Subject: FW: LOOTING THE CUSTOMERS [|BAL|[protected]|[protected]|]
Date: 15/02/2011 08:50:51 AM
From: [protected]@tatahousing.com
To: [protected]@airtel.in;nodalofficer.[protected]@airtel.in;appellate.[protected]@a...⇄
Message body:
Hai Mr. Behera Rotshna,



Why its repeating to me if you refer to our earlier trailing mails you will
come to know, however yesterday too the same thing happened with out knowing me
Rs. 95/- has been deducted from my account instead I have recharged for Rs.
34/-at 7:18pm and the trans ID is [protected], & your customer care executive by
name Naveen has no answer in this regard I was suppose to call my Head office
Mumbai but no balance it was not possible instead I had to look for alternative
hence kindly look into the matter and refund the deducted amount immediately



Regards,

Vijaykumar

Call me on [protected]

EMO

TATA Housing





From:vijaykumar [mailto:[protected]@tatahousing.com]
Sent: Saturday, January 29, 2011 4:43 PM
To: '[protected]@airtel.in'
Cc: '[protected]@airtelindia.com.'
Subject: RE: LOOTING THE CUSTOMERS [|BAL|[protected]|[protected]|]



Thanks for your early response.



But however I left that Rs. 34 recharge but every 2min 30ps is getting
deducted from my main balance kindly check the same ASAP.





Regards,

Vijay





From:[protected]@airtel.in[mailto:[protected]@airtel.in]
Sent: Saturday, January 29, 2011 3:22 PM
To: [protected]@tatahousing.com
Subject: Re: LOOTING THE CUSTOMERS [|BAL|[protected]|[protected]|]



Dear Customer,

Thank you for writing to Airtel.

With reference to your e-mail dated 29/01/2011 regarding the balance deduction
without concern for your Airtel mobile number [protected].

We also tried to get in touch with you on your mobile number [protected], but
with little success.

As per your request we have investigated and we regret to inform you that the
charges are made towards the downloading the Java games and also browsing the
Internet service.

On receipt of your concern, we reviewed your bill dated 22/1/2011 and have
verified the charges of Rs.34 levied in your bill. There appears to be no
overcharging in your account. We would like to assure you that we have deployed
a state of the art billing system which ensures that your bill is always error
free.

In future too, please feel free to speak to our call center executive on 121
regarding any query/request and on 198 for any complaint, you can also email us
at [protected]@airtelindia.com.

You can get in touch with the Nodal Officer with your earlier request or
complaint number if it s still unresolved.

You may send an email at Nodalofficer.[protected]@airtel.in or you may call at +91
[protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will
provide a resolution to your complaint in 10 working days.

If you do not receive a satisfactory response from Nodal officer you may send
an email at appellate.[protected]@airtel.inor you may call at + 91 [protected] from 9:30
AM to 6:30 PM Monday to Friday.

Assuring you the best of our services.

Warm Regards,


Behera Rotshna
Nodal Officer
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=107096E31D7E
9EE52C6E9AFB 6 77496E92D6C96FE A 2 3 4 5 0 3 C E7696FF&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@tatahousing.com
To: [protected]@airtel.in
Cc:
Sent: 29/01/2011 09:54:31
Subject: Looting the customers

Hi

I am a consumer of Airtel prepaid mobile service (mobile no. [protected]).
Airtel is deducting balance of my mobile without my knowledge. I complained
about this on customer care services and refund of my money (complaint code
CMOUC[protected] ) .they insisted me of action but still I do not got my money
.And even still with out calling I¿m deducted 30ps every 2min even now.

And i also recharged for Rs.34 on 27th Jan 2011 for Mobileoffice usage but the
balance is not credited and also if I use the internet the amount is directly
deducted from my main balance

Why is Airtel looting customers without their knowledge? Hoping for action.



Regards,

G.Vijaykumar

EMO,

AquilaHeights

PH: [protected]


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Disclaimer: The Information contained and transmitted by this E-mail along with
attachments, if any, may contain privileged, proprietary, and confidential
material and is intended solely for the use of the individual or entity to
which it is addressed. If you have erroneously received this message, please
delete it immediately and notify the sender. If you are not the intended
recipient, you are further notified that any use, distribution, transmission,
printing, copying or dissemination of this information in any manner is
strictly prohibited. The opinion expressed in this mail are those of the
sender, and not necessarily reflect those of Tata Housing Development Company
Ltd.

This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies and the original message. Any unauthorized
review, use, disclosure,dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited and
may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its
subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are
unable to exercise control or ensure or guarantee the integrity of/overthe
contents of the information contained in e-mail transmissions and further
acknowledges that any views expressed in this message are those of the
individual sender and no binding nature of the message shall be implied or
assumed unless the sender does so expressly with due authority of Bharti Airtel
Limited. Before opening any attachments please check them for viruses and
defects.
Disclaimer: The Information contained and transmitted by this E-mail along with
attachments, if any, may contain privileged, proprietary, and confidential
material and is intended solely for the use of the individual or entity to
which it is addressed. If you have erroneously received this message, please
delete it immediately and notify the sender. If you are not the intended
recipient, you are further notified that any use, distribution, transmission,
printing, copying or dissemination of this information in any manner is
strictly prohibited. The opinion expressed in this mail are those of the
sender, and not necessarily reflect those of Tata Housing Development Company
Ltd.
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.



Disclaimer: The Information contained and transmitted by this E-mail along with attachments, if any, may contain privileged, proprietary, and confidential material and is intended solely for the use of the individual or entity to which it is addressed. If you have erroneously received this message, please delete it immediately and notify the sender. If you are not the intended recipient, you are further notified that any use, distribution, transmission, printing, copying or dissemination of this information in any manner is strictly prohibited. The opinion expressed in this mail are those of the sender, and not necessarily reflect those of Tata Housing Development Company Ltd.

Dear Sir/Madam,

Myself MANAS KR. BISWAS.I was a customer of vodafone from last five year. but now I have ported to Airtel on 09Feb 2011 and my no.([protected]) activated on 14th Feb 2011.I submitted my document properly on that date.my porting request no. is VV176732.But my connection has stoped from 04 Mar2011. Now I am in Haldia(W.B).Again I submitted my document to nearest Airtel Relationship Centre. But still now I have in problem.I can't help from Airtel customar care and nearest Airtel Relationship Centre.my email id is (m.[protected]@gmail.com).

I have severally mailed to Airtel customer care regarding the change of my Broadband Plan.


Hi,

I would request you to kindly change my Existing Broadband Plan to "Swift 999".

Details:

Name: Abhay Gupta

Airtel Account No: 14766255

Kindly Change the Plan as soon as possible.


THANKS

ABHAY GUPTA.

- I recently got an Airtel no. and when wanted to divert my calls to a landline no. i got a message "not allowed".
- Upon calling the Customer Care no. I was informed I can only divert my calls to mobile phone numbers. -- However, they are providing false informationon their website to attract customers. On their website they have published that the calls can be diverted to mobile numbers and as well as landline numbers but in relaity they do not provide call diverts to landline numbers.

Here is the link to their website stating diverts possible to landline numbers:

http://www.airtel.in/wps/wcm/connect/airtel.in/airtel.in/home/forme_newuser/mobi...⇄

Ost October 2010, my subscription for the Airtel Digital TV [protected] expired and due to poor service/ poor picture quality, i decided not to renew the subscription. From that onwards, I am getting 4 phone calls + 4 SMS pleading for renewal and I have categorically mentioned about my disinterest in the Airtel DTH. During Feb 2011, I lodged a complaint in this forum for closing the account and after that the nuisance from Airtel increased as one poor fellow pleaded that set up box needs to be taken back and wanted my appointment. Since then ask me to wait in the home and do not turn up and the fun was going on. For the last one month, the number of calls increased and absolutely disgusted with the behaviour of a corporate company who is not taking back the set up box and creating nuisance to a customer. Now I am consulting my lawyer about the next steps as they made me wait in the home for the last three weeks and did not turn up for set up box recovery. Does it take more than 5 months to take the set up box back? Originally, when I moved to Airtel the local cable wala was far more gentle than Airtel.

R/Sir/Madam,
I am the consumer of AIRTEL company of prepaid mobile number [protected].On 10 th of Feb 2011 I used the Aitel Servises to check my HDFC BANK BALANCE through N-gpay for 4 minutes,after that I had not got any balance service massage.Around 10 am when I started dailling a call then I found that I had no balance,my Rs 292 has deducted.Then I called the coustmer care and they provide me request refrence no CBDCC[protected] with maximum time limit till 14 th 2011.When I called on 14 th Feb,then coustmer care told me that system is not working,I again called but I got the same exuse every time.Then on 18 th Feb 2011 I again called and coustmer care provided me request no CBDOV[protected].I again called for the resolution and provided with refrence no CBDAL[protected] on 28 th 2011.In between my coustmer care services are barred.During this all time I have not got any call from AIRTEL company.
Then I applied for mobile portbility on 4 th March 2011,and got 1st call from AIRTEL company and told to solve the problem very soon but still I have not got any call.


LALIT SHARMA

[protected]
[protected]@yahoo.com

Dear Sir ,

My Name is Rahul and i recieved a missed call from [protected] at 11 am on 12th March 2011after that i call on the missed call no he told that he is talking on behalf of Airtel and said my airtel number won the prize from airtel service provider and gave me the another mumbai no for Prize claim the no is [protected] - when i called on the number the person anme Aakash Verma Picked the calls and said me that he is in mumbai Airtel head office and told me to give the personal details .....i denied to give the details .

Why the malpractised is going on on the name of Airtel Service Provider ,


When i asked the person Aakash Verma to Give the concerned person , he denied to tell anything .

Please take a serious action for the concerned person and let me on my mail id
[protected]@gmail.com

Regards
Rahul
#[protected]

I have recharged for an amount of Rs333 on 20/02/2011 vide tran id:[protected] for my mobile: [protected] thru my a/c and I received confirmation that it was successfully paid to airtel from my banker(ICICI). but it was not recharged. despite many attempts, I am fed up with airtel customer care which has not provided solution and is a pathetic service to experience with which I never had with.
please look in to it on to recharge or credit back my money failing in which I will switch on to portability for all my family members.
please reach me @[protected]
Regards
Balaji

I am a existing user of Airtel Postpaid connection and bought a Airtel World Calling Card with Card#:
card no. is 985180520000985180520013 on 7th March 2011 for to use the same in US, I tried activating the same in there calling the Access number given in the pack[protected], after when I start inputting the card no. It always says that too big a number. I am still there in US and my contact number is [protected], my wife has even tried calling the customer service in chennai to get help, instead they have activated the International Roaming instead of giving the steps or helping to activate the card which I have purchased for Rs.300/- and which is valid for just 3 months. My request is somebody help me to activate my card so that I could use that before coming from there or guarantee me that my money would be returned back.

My mobile have been activated with WeeklySub and RoadiesBlog. I don't even know when i activated them. I wanted to deactivate them by contacting customer care. But my default language have been set as hindi. With that little hindi i know, i contacted an executive, and he told me to change the preffered language by dialing 121. But there is no option for changing language. I dont know why the so called customer care 'executive' or 'officer' cannot give me the right solution. I have been using Airtel from before but now it's really becoming poor in services. And, how come my mobile gets activated with WeeklySub and RoadiesBlog without me noticing. It's me and only me who use my cellphone but i dont know what is goin on, this makes many customers sick. Why don't you give a confirmation message so that people wouldnt make any mistake?? It's not good to do things just for money. I hope you will know better but i want to remind you that customer satisfaction is as important as the company or service provider.

Therefore, sir, i request you to kindly deactivate WeeklySub and RoadiesBlog and set my default customer care voice language to ENGLISH. Thanking you.

My mobile number: [protected]

Dear Sir / Madam

This is to inform you about the problem I am facing with an offer of Nokie N8. There is an offer in below link on Airtel website -

http://www.airtel.in/wps/wcm/connect/Airtel.in/airtel.in/home/foryou/mobile/prep...⇄

I have just purchased Nokia N8 - on 06.03.2011 - Mumbai. My Airtel Mobile Number is [protected].

I am from Hyderbad. According to this offer when I insert my sim first in mobile this offer i should get avail but this is not the case. I tried doing it again and again but I am not getting any Mobile Office Offer. Also, called 121, 1 drop by executive, 2nd listen to query and put hold and no repsonse. This was just a very careless response I got from Customer Care. First they dont even know about this offer they say and this offer is there as you can check above Airtel website.

I really need to get this offer as I think I should get it and I am a net user and with a mobile of N8 i guess internet seem to be a necessity. Now kindly please response to my query and tell me what could be possible solution. What tell me I feel my problem is genuine and better this offer get activated by Airtel on my [protected].

Waiting for your earliest postive response.

Thanks & Regards
Jaydip Majumder
[protected]

My father is using BSNL No. [protected]. We are residing at South Tukoganj, Indore where we were facing too much network problem.

Recently we have applied for number portability and wanted to switch into Airtel. It was in process but before completion of long process of number portability BSNL has deactivated the SIM.

Now we are going BSNL and Airtel offices to get activate the SIM but BSNL is referring us to Airtel and Airtel is referring to BSNL.

Inspite of back to back follow up at both the service provider we are not getting any solution and our number is still deactivated.

Kindly please look into the matter and help us in getting the SIM activated.

Thanking you.
Naveen Bhatt
[protected]

R/Sir airtel company cut my prepaid balance rs 21.90 on dated 11.03.2011 without any reason and infermation. after this i contact CC No 121 CC answer me cut your balance For activate value added Service activate by us. but SIR a did not activate any value added service. SIR i did not recive any sms and call on this date from airtel SIR please check how activated this service. THANKS Ajay Kumar

I am getting everyday love tips by sms without activating the service. Airtel is deducting amount from my balance.I want to stop this and want my money back.my mobile no. is [protected]

I had recharged my airtel prepaid connection( [protected]) RC44 for SMS pack.But they activated cricketnews service free for 2 days.After 2 days they started deducting Rs.1 / day.Customer care executive told me that they cant deactivate it online and asked me to wait till 15th of this month.Remember, Rs 1 is deducting each day.Cant i get a solution for this? Heavens sake MNP is there and i'd rather switch the operator

Respected Sir,
This is aarish and the complaint is in regard to my landline number[protected] ,which has been registered in the name of my dad (S.Ramesh). Actually ,we have a total outstanding bill amount of Rs.3000(app) from the month january until now.But we feel that we have been overcharged for the landline usage since we have'nt used the phone to that extent. So,kindly check out the credibility of our bill amount for the months as stated above.
Another issue which i wish to bring to your notice is that i haven't been briefed with a novel way of blocking the outgoing calls of my landline phone. The methods suggested by your customer care officials were tried by me but it is not coming into effect.So,kindly,acknowledge me with the correct way to block the outgoing calls of my phone. Thank you,

with regards,
R.Aarish.

Hi,
My Airtel Mobile Number is [protected]

I called on 6th March 2011 on 121 to activate 3G on my phone and just in few minutes I got message saying 3G has been activated and soon after that I received another message saying Requested Service Settings cant be download on phone, call 12118 for manual settings. I called and the person was unable to provide with any help and raised a Service Request No 36216080 saying somebody will call or I will get message by 9th March 2011 09:30:00

I waited till 9th March 2011 till 18:00 but nobody called; and till 9th March 3G was still not activated; again I called and I was told that Service Request No 36216080 has been closed and the person again raised a new Service Request 36278034 and told some configuration for my Iphone which I did accordingly.

On 10th March Finally I get a Message : 3G is activated. Soon after that I saw 3G icon on my Iphone and then after 2-3 Hours it just got disappeared. The browsing speed was around 0.5 Mb wheareas I was told that I would getting anywhere between 7.2Mbps to 21 Mbps, and while 3G icon was there the signal strength went to just 1 BAR. Since 10th March I cant see any 3G icon; Its running on my normal Iphone Internet Plan. I called up again on 11th March 2011 and told all the issues to customer care ; All the guy could do was, He raised a Service Request 36326626 and saying the Team will get back to me by 18th March 2011 13:30.

Does take 15-20 days to activate 3G or to resolve problems related to activation of 3G?

It is hard to believe that AirTel does not seem know the solution to fix my problem. I have decided to wait till End of March 2011 and if the issue is not addressed, I will move on with other 3G providers.

Praveen Raisinghani
+91-[protected]