Airtel Complaints & Reviews

My trouble started once I bought the Sony LCD.

First the sales person at Big Bazaar, Cosmos didn’t mention on the additional Rs 1000. Opps!!! Why should they highlight that the product is costing Rs 1000 more? Now when we have to shell out Rs 1000, don't know why is it called free. You don't buy a HD box to put it your showcase. Don’t know who to blame here: Sony or Airtel. But sure, none would like to touch that topic.

Then the sales man promised (do these sales person know the meaning of the word: Promise) that the HD box will be delivered along with the LCD. I didn’t get it and I was not surprised considering the previous experience of Rs 1000. Now the delivery person said that the Sony personal would be delivering the Airtel HD. Now the Sony personal (mob [protected]) asked me to contact Airtel to get it.

Now stuck with Airtel. I have browsed through the site to get the voucher online, but no use. Tried the toll free no: 12148, same result. They said they will call back within 10 minutes. 10 hours past…still waiting. This is despite the fact that I am a Airtel post paid customer for the last 6 years!!!!!

BTW the Sony website says: ‘Sony shall not be held responsible for Coupon activation issues or related services, all disputes have to be directly handled with the Digital TV service provider.’ Good Prediction!!!

Requesting all to avoid this offer as it would create big headache running from pole to pole.

Thanks

I have been trying to call to Airtel customer care but they are not picking phone and some time 121 no does not work and facing the problem...Once a call connected to customer executive then I explained my problem then she told me to wait some time, having hold 30 minutes despite call has been disconected and now I have been trying to customer care....
Now Bharti Airtel is not providing service properly.... now time has come to change....

I purchased Airtel DishT V connection on dated 21 Feb under the exchange offer ,Offered by one of a distributor named : Saini Electronics but he sent a guy for the installation of the same but didnt provide any bill for the amt taken rs 1000/- for installation,now the connection is not working ,i also made complaind to the customer care,they are also just giving the fake communications for the visit but no one visiting to check it,plz get it check done otherwise i will go to consumer court for the further action...

Hi,

Am using airtel prepaid no: [protected] for the past 3 years.

I registered for DND on 19th Jan 2011.

But still now am receiving more than 60-70 sms per day from Airtel.

I made complaint to Airtel Customer Care, Nodel Officer and wrote a mail to [protected]@barthi.in.

But none of them are taking care about my complaint.

Really Airtel customer care is not taking care about the customers.

i'm mahesh with mobile no [protected] i gave a complaint regarding balance from my account on 8 march 2011, my complaint no is [protected], later i tried to call u many times but my mobile is not getting connected to you. as well i dint download any game until unless its free. and also u activated some other service without contacting me. even though its free for trial version till 10 march. i want you people to stop the web service which was activated on 8 march and credit my balance on my mobile. i wish you resolve it by 12 march.
i'm customer for airtel from last 5 years as well my family. even i'm thinking to jump for your 3g service. if you wont resolve it i will switch to some other network provider.

Hi,

Can you look into my complaint number 43940434 ?
I do not have broadband service working for me.I have pasted below the email communication done till now.

No body from Airtel complaints 198/[protected]/121.airtel.in is able to resolve this issue.
Pl anyone here guide me how can i escalate this?

Regards,
Nayeem.

============================================================================
Email communication done till now:
============================================================================

Re: COMPLAINT ON BROADBAND SERVICES AND STAFF AT AIRTEL - LAND LINE NUMBER [protected] [|BAL|Qrc3338125|]
Inbox
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[protected]@airtel.in
<[protected]@airtel.in> Wed, Mar 9, 2011 at 4:11 PM
To: [protected]@gmail.com
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Dear Customer,



Ref: Email dated[protected], concerning frequent disconnection for your airtel number [protected].



Thank you for writing to airtel and the opportunity to assist you.



We deeply regret the inconvenience caused to you.



At airtel, we have a very robust network and best in class infrastructure deployed to ensure uninterrupted services to our customers. Despite this a network issue may be faced in some cases due to factors beyond our control.



To address your current concern, we have raised a complaint regarding the frequent disconnection with the technical team. The request has been registered with us with the reference number 43940434 and the same will be addressed by 10-MAR-2011 09:15 AM.



We thank you for taking out the time to voice your concern. At airtel, we believe that it is our customers¿ feedback that helps us to improve on our services.



Please do write in for any further assistance.



Warm Regards,

Deepak HK
Customer Care Executive
Bharti Airtel Limited.

Now register your Fixedline & Broadband related Request & Complaint through interactive sms.For menu options, sms <MyAirtel> to 121 from your registered Airtel mobile. To register pls call 121 from your Fixedline.



Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=F91A7986EC73...⇄



[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 09/03/2011 12:09:29 PM
Subject: Complaint on Broadband services and staff at airtel - Land line number [protected]

Hi ,

I have got airtel broadband connection for past 2months ,landline
number [protected] .
I am shocked and surprise of the broadband services provided by airtel
with frequent disconnection of broadband and landline signal form the
day one to till date i got this connection .

I have registered various complaints from the day i got this
connection.This was fixed temporarily for that time.
During the past few days i have logged many complaints almost every
day but till today no service engineer visited my home neither anyone
bothered to call me and find if my issue is resolved or still
persists.
I am sure if any lapse in payment from a customer is found by you
,service provider will suck the blood of the customer till he pay back
the outstanding.I want to question you ,is this not the
responsibility of service provider to see what is the latest status of
the customer after the complaint logged?
I am surprised to see this kind of service from one of the leading
service provider in India to have this kind of miserable staff with
them that too in city like Bangalore IT HUB,i am afraid what would be
the kind of service in district/town /village?

This issue is not fixed till date.
I have done few escalations also and requested to restore the services.
I am incurring a huge loss in by business day to day because of this issue.

Please take my request to escalate against the culprits of the staff
responsible for this inconvenience caused to me and see that is issue
is fixed ASAP.

And also wave off my rental paid till date .

I might have to publish/proceed this issue in every legal manner, if i
am not finding a appropriate response from airtel on the issue.


Best Regards,
Nayeem.
[protected]

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

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Nayeem
<[protected]@gmail.com> Thu, Mar 10, 2011 at 10:04 AM
To: [protected]@airtel.in
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Hi Deepak,

This issue is not resolved so far though you have mentioned this will
addressed by 10-MAR-2011 09:15 AM ,i did not receive any call from
your technical team till now.

Look into this ASAP.

Regards,
Nayeem.
- Show quoted text -

Dated[protected] requested to PORT my RIM number ([protected]) to Airtel (RV9EBTIM), So I submitted all required documents to M/S Jakir Enterprise ( Rural Distributors of Airtel, Bethuadahari, Nakashipara, Nadia) after few days of submission my number is successfully ported. But now my number is stopped working due to not receiving of documents and M/S Jakir Enterprise ( Rural Distributors of Airtel ) closed their business with Airtel. I ask customer care for solution of this problem they said please go another distributor and submit your documents again.
I want to know, Why I shall go to another distributor and why should I spear my time and money for their fault. Please take necessary steeps into the matter and oblige.


Thanking You
Yours faithfully
Arabinda Ghosh
Billwagram, Nakashipara, Nadia
Pin - 741138
M- [protected]
E_Mail - [protected]@rediffmail.com

I would like to register a complaint against Airtel India with the consumer forum on account of the following

1) The blackberry charges have been levied without consent or prior approval. Airtel agreed that this was done without my knowledged but so far has not reverted the money which they charged (Rs. 4022)
2) After having pointing out this aberration/discrepancy not been able to adjust the amount until full payment is made
3) Not responding properly to the email communications asking for the adjustment amount or to the question about how the blackberry service got activated . i mailed their 121 several times, got no response.
4) Threatening with legal action and rude behavior of some of your company /designated associates
5) Un-necessary and uncalled mental harassment of relatives. phone records were scanned to take out the no. of my relatives and they were troubled unnecessarily.

I would like to know what right does Airtel has to contact my relatives on its own. I would also like to know how Airtel got hold of the # as it is a violation of privacy norms in my view. On top of that your associates/designates are also guilty of rude behavior and threatening language. Would like to point out that my sister got multiple calls from the #[protected].We believe what has been done comes under the preview of a criminal offence.

This is when we have been following up with Airtel even after we did not get response to our questions before we could proceed with any payment or get assurance about any adjustment . We followed up with Airtel Customer support Mr Kiran K and spoke with Anu from Logics Agency. They were kind enough to admit that the company had done a mistake , that the money would be adjusted and there is no reason for anyone from Airtel to be doing what they have (Threatening and mental harassment of the relatives who are completely unconnected with this business)

Please understand that these are very serious allegations that your company needs to answer. From my end all I can say is that this whole episode has left a very bad taste in the mouth of a loyal customer who has been with airtel for more than last 10 years and wanted to do so in future ( the very reason why this # was transferred from my husband and we wanted to continue the service without using it while moving short term onsite to US)

please letme know if you require any further details.

regards
komal

This is regarding the AIRTEL Hyderabad number I have ([protected])

I called up Airtel Customer Care on 9-March-2011 @ 9:46 PM regarding the Bill Payment and GPRS.
I paid the bill from Airtel Net Payment and then i got Airtel Netbanking Response "Sorry! Your payment has been cancelled. Please try later" however The money got deducted from my saving accounts.

Secondly, I had a GPRS plan of Rs. 99 earlier which I got cancelled some 20 days back and I had a doubt that I was still being charged for that.

The agent took more than 9 minutes to tell me
1) the bill gets reflected only after 24 hrs
2) the GPRS plan is no more active

and we had a major argument over this on the phone.

After 1 minute of the call got over, I got a call from [protected] saying that "I am calling from Police Station and u just misbehaved with the Airtel agent". I knew that it can't be possible for a POLICE to call because of that so I just disconnected the call.

Since then I am getting abusive SMS from the same [protected] number.

I kindly request the AIRTEL to train their representatives and DON'T THREATEN THE CUSTOMERS.

This is utterly rubbish

On March 3rd at 11:18 PM, while I was sleeping, Airtel sent a message saying "Thanks for downloading MCPACK from airtel. You have been charged Rs. 75". I happened to check this message in the morning. I don't even know what is MCPACK or how it landed on my mobile. When I complained customer care about this, they just sent me an sms saying we can't provide waiver as it was initiated using wap service. If not for wap how will it be downloaded onto my mobie, other than PC connection (which I didn't do). That was the most dumbest reply. The complain was that it happened without my intervention. FYI, there is no one else in my house to access my mobile without my knowledge. Please act on the complain, regarding MCPACK, most commonly found on internet. Hope to see the refund.

Thanks and Regards,

Janardhan

I've submitted Number Portability Request in order to switch ([protected]) to Idea network. I've been getting reasons from Idea that Airtel is giving non-sense reasons just to delay the NMP process evenafter paying the dues. I've generated Portability code multiple times, but still no success. I know Airtel is losing 5 years old customer but they should have thought of this earlier when I raised concerns over network coverage 100s of times. Just now I've receveid an SMS from Airtel saying "Kindly sms CPR to 51619 to cancel the porting request.>Is there any way we can lodge a formal complaint against Airtel thru TRAI etc... ? please advise.-

Vikram Phatangare

Dear Forum,

I have a airtel digital TV,
My digital TV account no is:

Since past 4 days I am not receiving any reception through airtel set top box.
When I tried to get through their customer support I was not able to get through the toll free no 12150. It was only until I dialed through the tolled no [protected] that i got hold of somebody.
I dont remember the name of the agent as the call was forwarded 3 times.
Finally the person who answered my question quickly responded that there will be reception failure till 12th March due to Sun out age.
Before I could probe further the agent Hung up.
I again tried calling the Toll free number 12150 and was not able to get anyone. Then when I tried to call on the tolled number, the call connected the agent put me on hold and the call got dropped.

I checked the airtel digital TV site and did not find mention of any Issues the customers could face in reception due to Sun outage (see attachment). My neighbor has a TATA Sky connection and is not facing any issue due to sun outage.
Also if I dont get reception for N number of days why should I pay for that many no of days and am force to make a payment on the next due date?

Kindly Advise and help

Regards,
Mihir

Hi

This is i regards to my Mobile number [protected]

its a Land line phone which is like a wireless handset from last two months
i am not able to use it.

The Problem was one day suddenly it asked for pin number which i punched

in wrong and then it asked for PUK number so i called customer service

from My sisters phone, the advisor asked me to remove the Sim from my

landline phone. which i knew i should not bcoz it have charged me in the

past some RS-250.. i told him abt the same.. he said dont worry its fine.

i took assurance from him and then i removed the Sim. later when i put the

Sim back ..it just displayed Emergency, again i called up the customer

care. this time they refuse saying they dont handle landline query and i need to

go to Airtel gallery. which i did later in a week .

at the Airtel gallery in vasai west near station, they said there is a

charge again for the same amount and suggested me to convert it to mobile

phone, i said i can not convert it to mobile phone as all my numbers are

store and i was pretty happy the the landline scheme,

i told them disconnect it as i am not able to use it and dont want it as

mobile number... and now i have got a bill for Rs-276. without using it

and the too when i have asked the to disconnect.. i am tired going to the

airtel gallery.. please get it is resolve. i would love to keep the landline

as it was working before but not ready to pay the charge and the bill for

which i have not used.. its not abt the money its abt the principles

Hoping this will be sorted out and wait for ur reply

Rozy Lobo

sir, my mobile no. is [protected]. which is deactivated last week. i talk to customer care for reason of deactivation then he said that yr no. is delete from here.and tell to deposite yr id and photo to local air tel office . i deposite my id and photo to the local office.but my no. still deactivated. i also talk to local tsm . he gave me assurance for waiting 2 day but no result.now tsm is also saying that no.will not be activated.sir what is my fault,i can"t understanding.
hope you will solve the problem as soon as possible.
thanks,
sir i have not permanent net connection so pls contact me on this no.[protected]

Dear Sir,

I had been enjoying Airtel's prepaid services on my mobile since more than five years. Of late some services are getting activated without my knowledge and on a daily basis my account balance is getting debited. I had contacted the Customer Care, the services of which is not to be told any further. Those call center guys/girls talk as if some recorded message has to be played, their statements do not provide any satisfactory reply. Kindly see that not only such forceful marketing be encouraged as also these 'customer care ' be handled by some responsible representative of Airtel office and not mere call center irresponsible kids. We really do not so much time to keep trying to get a line for 121. Its simply ridiculous. Hope to hear from you in my email-id [protected]@gmail.com. Regards.

CUST ID, AIRTEL DIGITAL TV : [protected]

PLEASE NOTE UR TECHNICIAN MR.SHEKAR ([protected]) IS HIGHLY RUDE AND JUST WALKS IN AND OUT OF OUR HOUSE AS IF IT IS HIS OWN HOUSE. HE CAME IN YESTERDAY WITH A NORMAL SET TOP BOX AND SAID COMPLAINT WAS RAISED FOR THE SAME AND WOULD BE BACK IN HALF AN HOUR WITH THE DVR BOX.

TODAY MORNING, WITHOUT CALLING HE JUST WALKED INTO THE HOUSE AND GOT THE HD BOX SAYING COMPLAINT WAS RAISED FOR THE HD BOX AND NOT FOR THE DVR … THIS IS ABSOLUTELY RIDICULOUS !!! (PL GO THRU TRAILING MAIL FOR CLARIFICATION OF THIS POINT)

CUSTOMER CARE REFUSE TO TAKE A COMPLAINT UNLESS U PRESSURIZE THEM. THEY ALWAYS SAY “IF WE REGISTER A COMPLAINT U WILL NEED TO PAY Rs.100/-”

PLEASE TAKE THE CONNECTION BACK AND REFUND MY AMOUNT. I HAVE HAD ENOUGH WITH AIRTEL. THIS IS ABSOLUTELY UNCALLED FOR …. IT IS NOW MORE THAN 3 WEEKS SINCE THIS DRAMA IS GOING ON AND IT IS SURE WASTE OF MY OFFICE TIME.

UR ENGINEER SAYS HE CAN ONLY CONME IN BETWEEN 10.30AM AND 05.30PM AS THOSE ARE HIS WORKING HOURS, HENCE I HAVE TO LEAVE OFFICE EVERYTIME AND GO WHEN HE COMES …. .THIS IS HIS THIRD VISIT WITHIN THE LAST 15 DAYS WITHOUT ANY SOLUTION. ANY QUESTION PUT FORWARD TO HIM HAS THE ANSWER “CALL CENTRE PPL DID NOT GIVE ME CORRECT INFORMATION, HENCE IT IS NOT MY FAULT, PLEASE SPEAK TO THE CALL CENTRE.” HE ALSO MENTIONED THAT THERE ARE TOO MANY DVR BOXES AWAITING REPLACEMENT AS IT IS A COMMON COMPLAINT SO HE CANNOT GIVE ANY TIME FRAME AS TO WHEN IT WILL BE REPLACED. PLEASE NOTE IF THE DVR BOXES ARE FAULTY THEN WHY DID THE SAME GET SUPPLIED TO US / CUSTOMERS ??????. (I HAVE RECORDER THE CONVERSATION WITH HIM SO HAVE PROOF THAT HE SAID THIS).

IS THIS THE SERVICE AIRTEL IS GIVING ?????? WE WENT IN FOR AIRTEL EVEN THOUGH THE COST WAS HIGHER THAN YOUR COMPETITIORS AND THINKING SERVICE AND QUALITY WOULD NOT BE AN ISSUE BUT WE HAVE BEEN LET DOWN BEYOND OUR IMAGINATION .. IS THE HARRASMENT TO THE CUSTOMER WORTH IT OR IS THAT UR INTENSION ????????????????????

PLEASE LET US KNOW IF WE NEED TO APPROACH THE COMSUMER CARE COURT TO GET IT RECTIFIED OR WILL YOU BE LOOKING INTO THE REFUND OF THE COST / REPLACEMENT ???

MY NUMEROUS EMAIL SEEM TO HAVE NO EFFECT TO YOUR CASUAL APPROACH TO THE ISSUE.

A DIS-SATISFIED CUSTOMER

VISHAL

Hi- Well, today I have also recieved a miss call from number: [protected]. And did called back them to check who might be this, then the person told me that I have been awarded with 15 lakh Airtel Dish TV lottery and I need to call his supervisor Rihan Patel no:[protected]. When I called him he asked me to deposit a amount of Rs. 15,000 to his compnay's bank account so that I can get my award money of 15 lakh with 10 mnts (he told the amount will be transfered to my bank account). This seems to be a fradulent call and guys be very aware not to belive such calls.

Hence I request you to please take care of such fradulent calls, so that your company name would not be used for fraud purpose.

Thanks!
Ram

Hello,

I was an Airtel postpaid customer for the past 8 years. In September, I had to travel to the USA and put my phone into the safe custody. I was to return during the first week of November. However, my trip got extended by 3 more months and hence I promptly called the Airtel customer care requesting them to extend the safe custody by 3 more months. The customer service agent confirmed that this could be done. On my return on Saturday (March 5th), I went to the Airtel Retail office to activate my phone and they told me they disconnected my phone and had no records of a request being made to extend the safe custody period while I am very sure I received a confirmation from the Airtel customer service. The same happened to my landline, and they humbly obliged to reactivate it. In order to activate my mobile, I was being asked to submit all documents again. How will a person who has not stayed in the country for 6 months provide any valid documents? Also, is this the way you treat a loyal Airtel customer, who has had the connection for 8 years???? I have always used the Airtel landline as well, suggested the same to my parents and plenty friends. I was very very happy with Airtel service until this happened. I feel so bad that a loyal customer like me does not get deserved respect back. Deeply annoyed with the service provided. I have now switched over to Vodafone. I am sure it does not matter to Airtel since they still have a lot of customers, but if this continues, there will be many disappointed customers like me slowly switching over to a different mobile carrier.

Sincerely,
Pooja Nayak
Old Airtel Number - [protected]

Bill No.[protected] of Rs. 297.35 dated 24.2.2011 received on 7.03.2011 in which charged Rs. 50/- as Last bill period Late Fee. But till date I have not received last bill for my mobile no. [protected]. Just now contacted local area Air tel Relation Centre and representative agreed to waive off the penalty of Rs. 50/- and accordingly I have paid Rs. 250/- by cheque. Air Tel is requested to wiave penalty and accept the the payment as full settlement of till date. In next bill penalty should not be charged.

A line of confirmation should be addressed on my mobile as well as on my email [protected]@yahoo.com.
Ashok Shah

Unsolicited BULK SMS
Iam receiving un solicited SMS from BA-56007 for purchase of plots and iam fed up. Can the mobile operators wake up and provide customers for blocking these Bulk SMS. SMS DND i don't think it works.

SMS are flashed at mid night also. Who wants to buy a house in Noida / gurgaon ? I think Airtel should should give customers to block these Bulk SMS- PRADEEP-[protected]