Airtel Complaints & Reviews

AIRTEL 3G Data Card - Speed was mentioned as 7.2 MBPS at the time of purchase but i am able to get only 60 ~ 70 KBPS, also i am not able to get in touch with customer care for 3G Data Card.

Regards,

S.Yuvaraj

Gone those days when Airtel used to be one of the best service provide & customer relationship company.

I have taken 2 airtel digital TV connection, and it out of service since one week becouse of the no signal, instead of the timely raising the complaint & doing the repeated follow up there has been no progress on the issue, every time there is just a false commitment. Also surprisingly airtel has blocked my customer id to abondoned my call when every I reach callcenter people on [protected] or toll free 12150. Its a new strategy followed by airtel to escape the call from customers whoose issues has been pending since long.

Because of the all these made a resolution to switch to other service provider and seeking the disconnection & refund of the amount I have paid upfront.

Regards,
Partik
[protected]

I am Aditya Pasalapudi and we have an airtel broad band connection with phone number [protected]. Our billing cycle starts from 5th of every month and we have a usage limit of 25Gb. This month on March 8th I received a mail saying that we crossed 25 Gb of our usage limit. We are surprised to see that mail , as we have not used 25Gb of data. From March 8th we are receiving a speed of 400kbps and sometimes even less than that. On March 15th we saw the unbilled details in our user account and we are surprised to see that we have used only 9.5Gb till March 15. So immediately we raised a complaint[44172012 ] to airtel asking them to verify our usage and to provide the full bandwidth. They never responded to me back till today. I called them 4 times after that to check the status of the complaint and they never gave any update on that, simply they told me that i have to wait till 23 march to get resolved. Why should I wait till 23 March ? So we thought of disconnecting the connection and called again to customer care to do that. During the process they used to disconnect the line in between. They disconnected my line 3 times. Finally I am fed up with the connection, I am filing this complaint to aware other to check their usage details as airtel is cheating customers by limiting their bandwidth.

I am using airtel service since last one year and now they are not good enough for this. They have deducted amount from my balance many times and if I ask for that then I told something undesirable.
Now when MNP is started I requested for the UPC for shifting 6 times. I am reuqesting for this since 2 weeks but I am not provided the same.
Also I am not able to contact the customer care as I am barred from that.
My number is [protected].

ANISH SHARMA

I am using Airtel Prepaid service.
Before 6 month I am using Nokia 3110c and in that I have activated mCheck. Then after I changed mo mobile handset to Samsung GURU it give long battery life, but because Airtel's mCheck service frequently asks to activate and just because of this I have to charge my mobile battery everyday....

Dear sir /madamb STUPID RETAILER'S FAULT. AND AIR TEL SERVICE PROVIDER

I also suffered from the same problem,

I put a top up of Rs 110 denomination ( TRANSACTION ID [protected] on 19th march 2011 night .but due to ignorance of the stupid retailer who is running the shop in chennai. My 110 has gone to booster pack. this was not told by the retailer but ny airtel customer care which i checked with them. Rs. 110 has been utilized as a booster pack rather to make top up.hence I request to revert it

Rs 110 as booster pack not as top up. from which date? this question is also askedby the retaler. because he does not know. then why airtel has not told this to the retailer??????????????
when I asked the retailer he told for 110 the talk time may be of Rs 96 but when this incident has happend the retailer says that the customer should also be aware of this . my question is the retailer should guide us properly for my 110 rs he will will be also getting some money. then what for he is sitting there?????

My Name is Karthikeyan and My airtel # [protected].

Sir,
i am 6 years old using airtel network,past 1 month ,so many problems my mobile number,so that
every day i complained airtel customer care,..customer executive said to me your problem a specefic date have been solved.some days go...my number complains not solved...I think airtel customercare is really cheating customer care..past 2 week i can't acces my number to customer care ...what can i do?
i am helpples...
plaese help me my number is [protected]

I have been an airtel DTH customer for more than a year now. My customer id is [protected]. I would like to bring out the pathetic customer care service provided by Airtel DTH.

***IF YOU ARE LOOKING FOR A DTH SERVICE PROVIDER, PLEASE DO NOT OPT FOR AIRTEL AS THEIR SERVICE IS THE WORST I HAVE SEEN IN ANY SERVICE INDUSTRY IN INDIA.***

1) Their call routing system is from stone-age. Most of the times, the call to customer care does not get routed to technical personnel, it gets abruptly disconnected after pressing the desired options.
2) After 4-5 tries, if you are able to get thru to someone, then the person just listens to you and does not even know how to speak proper english. Believe me, I have spoken to atleast 10-15 so-called 'customer care executives' till date and very few of them speak proper english.
3) On top of that, most of the time the cc executives just cut you off. This is the most frustrating part of the whole story. The moment they feel that you are a tough customer or then can't solve our issue, they disconnect the call.
4) Supervisors are no better either. Though they speak fairly well, they blatantly lie on your face and cuts you off if they are not able to resolve the issue.
5) For any issue, without checking the issue, the plain SLA for closure is 3:30PM EST next day, which is never met.
6) IT'S THE LEAST RELIABLE. EXACTLY ON IMPORTANT DAYS IT WILL GO OFF AND CUSTOMER CARE GUYS WILL TAKE WEEKS TO FIX THIS ISSUE. LAST TWO TIMES IT WENT OFF WAS FOR FOOTBALL WORLD CUP FINAL LAST YEAR, AND IPL SEMI AND FINAL LAST YEAR. NOW ITS CRICKET WORLD CUP AND ITS AGAIN DOWN!!!

Now coming to my latest issue -
1) My Set top box started showing weird errors for past one week and I had to keep resetting it multiple times as instructed by customer care everyday for it to work properly.
2) On 14th March, some of the channels were showing some error and I got the account refreshed thru th customer care ( as usual after multiple tries) and the cc guy told me the issue will be resolved in 30 minuts
2) It did not get resolved, and on 15th March, it just stopped working and LED started flashing red and green lights, it just wouldn't boot up. I raised a customer complaint and they again tried to troubleshoot it online to no avail.
3) I called the cc again after their normal refresh/wait time, and they put in a request for the engineer to visit home.
4) Next day I took a leave from office and waited at home, no one turned up! And throughout the day, customer care number was not reachable!!! Absolutely ridiculous!!
5) Next day, on 17th I again tried to reach customer care guys and same old way, the person on support was giving me next day 3:30pm SLA and I insisted on talking to a supervisor. Supervisor (Sachin - Indore customer care center) and he raised a complaint on behalf of me (No. 6100757) and did not know why the technical service guys did not turn up. He put me on hold for 1.5 hours and finally assured me that the issue will be right away resolved, and tech support will come within 8PM.
6) No one showed up and I just wanted to throw the STB away and switch to some other service provider. But Sachin told me that they were busy with some other work and they would come by next day 12PM to the max.
7) Noone turned up (Assigned support center guys were Mutthiah Enterprises - [protected]) and I had to call them up and finally they reached home by 6:30pm today (19th Mar 11) .
8) They brought a repaired STB for replacement and foolishly tried to convince me that its a new piece. From the looks, it was very roughly used, with no paint on it and looking like a metal crap piece. (The funny part here is: YOU HAVE TO GIVE 350+100=450 Rs WHEN YOUR STB STOPS WORKING. AND THEN THEY GIVE YOU A REPAIRED STB WITH NO GUARANTEE. IF IT STOPS WORKING AGAIN, THEN THEY WILL GIVE YOU ANOTHER CRAP PIECE WHICH MAY AGAIN STOP WORKING NEXT DAY - BUT THEY WILL KEEP ON CHARGING YOU!! NICE HUH!!)
9) Now starts the real torture story! These guys asked me recharge my account online and then they would activate the STB-ViewCard pair. They immediately left without waiting for me recharge the account online. They were not ready to take money and insisted on online recharge.
10) As the pathetic online portal airtel has ( I don't know which company maintains Airtel's online portal. Out of 10 times that you try to login, it will let you login only 4 times, otherwise will throw stupid 404 errors or some java exceptions! Out of the 4 times you were able to login, your payment will fail 3 times and if you are lucky it may go thru finally, but your credit card would be charged 4 times!!!)
11) I did a recharge and started calling customer care, and have called them atleast 10-15 times since then.. These guys just give contradicing information and blatantly lie on your face. I spoke to many people named Ankit, Soni, Supervisors name Rahul ( He just disconnected my call) Jitendra, Hidayat Khan.. none of them are able to solve the issue.
12) Some say hardware engineer will come and pair the viewcard and STB onsite. How stupid!!
13) Some of them asked for another day for resolution. Some was so arrogant and just disconnected the call.
14) So I am finally throwing away my STB and switching to another service provider. Unnecessarily I recharged for anothr 1000 Re today and I would rather let it go than spending unproductive time and building up frustrations on a pathetic product/service line like airtel,
15) I am also switching away from Airtel mobile numbers that my family has including wife, dad and mom. I'm not going to take any airtel products in future!!

My customer id is [protected]. In the month of February 2011, I have logged a complaint for Set top box not working. Complaint no.5350313. One of your agent Vishnu(mob no-[protected]) came at my place, took visiting charge of 100 rupees and went back saying need to change the set top box. It usually not available at the service station, i have to order it from head office. 8 days had gone, he did't came back. Then I logged new complaint 5693772. One more agent Vishal-mob no-[protected] had came to my palce, was trying to sort out the problem. Next day he came with set top box and changed it. From next day set box is passing current from it. Now when i am calling him to work it out. He is on leave. Now today the so called new set top box has stopped working and not at all getting operated by remote. Again I have ordered for new remote also, and this box is also not working by new remote. One of your technician did came to my place to see what is the problem. They have said set box is not responding, need to change and it is risky to operate as its passing current. When I was trying to call your local service center on [protected], nobody is picking up the call. I have never seen such a cheap cutomer service with any company. If I dont receive any reply with in 2 days, this will go to cunsumer forum. My cell number is [protected]

HI ,I am receiving links to vulgar sites.This is happpening daily five to six times and I am getting embarrased for this.This is a very serious issue as it's causing lots of trouble to me.If this is not addressed quickly ,I may choose to switch to other telecom service provider.Following are my details:-

Name : Rutuja Tibude
Cell No: [protected]
service provider : Airtel


Please ,address this as quicky as possible

I HAVE AIRTEL CONNECTION. EVEN WITHOUT SUBSCRIBING FOR VALUE ADDED SERVICES LIKE FRIEND FINDER, HELLO TUNES, CALLER TUNES
ETC., CHARGES ARE BEING DEDUCTED FROM MY BALANCE AND I RECEIVE A MSG FOR AMT HAS BEEN DEDUCTED FOR SO AND SO SERVICE. IT IS NOTHING BUT DAY LIGHT ROBBERY BY THE AIRTEL COMPANY. BECVAUSE OF THIS PROBLEM I CHANGED MY EARLIER SIM TO THE PRESENT SIM. MY NO.IS [protected]. ONCE I WAS REFUNDED
THE AMOUNT BY THE COMPANY GIVING THE REASON THAT THERE
MIGHT BE TECHNICAL PROBLEM. BUT I CAME TO KNOW FROM MY OTHER FRIENDS THAT THEY ARE ALSO VICTIMS OF THIS TYPE OF DEDUCTIONS BY AIRTEL. BEING SUCVH A BIG SERBVICE PROVIDER, THE COMPANY SHOULD NOT INDULGE IN THIS TYPE OF CHEATING/DAY LIGHT ROBBERY WITH ITS CUSTOMERS. WHATEVER DEDUCTIONS THAT HAVE BEEN DONE IN MY A/C SO FAR FOR THESE VALUE ADDED SERVICES SHOULD BE REFUNDED TO MY A/C BY THE COMPANY.....WILL THE COMPANY SEE THIS COMPLAINT OR WILL IT BE RESOLVED TO MY SATISFACTION?
T6K PRAKASH BANGALORE

airtel doesnt provides good services doent give any notification of anything and above all whenever i try to contact customer care the computer operater gives insturctions and disconnects the phone.i am fed up from airtel its the worst operator i regret i switched on to airtel before that i never had any problem.and secondly the trai rule is really horrible.it has more disadvantages than advantages especially for students, how can 100 sms is enough for 1day?those who dnt have balance are dependant on sms pack and this rule is being a big problem.plz stop this rule noone is in favour of it.rather put restictions on marketers advertisements only.atleast 300 sms are needed per day. plz listen to my complaint. thank you.

My mobile number is [protected] and I have registered myself for DND. Yet I constantly receive promo calls and messages from Airtel and various other numbers saying buy this, buy that... Please look in to the same and kindly get them to stop these promo calls and messages.

I had an Airtel landline phone with broad band faciltiy. I could manage to get it disconnected after lots of follow up and reminders. Even bill of Rs. 892.00 was adjusted for the dealy in disconnection and nil outstanding confiramtion was sent( e mail dated 31.10.10).

Now after more than 4 months once again a bill for same amount has been raised and bill delivered at my mail as well as my residential address.

My account no is 16015496 and airtel landline no was[protected].

Dear Sir,

I have Airtel Prepaid Sim No. [protected]. Several Time Hello Tune Service Activate in Mobile & balance cut automatically.

So please Stop this service & refund my balance.

Thanking you.

Regards,
Yogesh Chouhan,
Gulab Nagar Road No. 4
Mhow, Distt. Indore (M.P.)

Irrresponsible and arrogant behaviour of Customer Center from AIRTEL

i was a proud Airtel customer for the past 5 years, think now i got to change my mind set

This is regarding my DIGITAL TV CONNECTION,

ITS NOT WORKING FOR THE PAST THREE DAYS,

DAILY LOGGIN IN COMPLAINT IS MY DUTY..BUT GIVING NO RESPONSE IS AIRTELS DUTY

Got a call of winning a lottery
I got a call from following phone number greeting me that he is from Airtel and I have won 25 Lac Lottery Win, In order to claim that amount, he was asking me to transfer a amount 50K to his account . He was taking in Haryana Hindi slang. Please beware of these fraudsters lurking around.

+[protected]...

Dear Sir,

Since last month i am getting daily one voice massage some times more than one massage as Roadies8 blog , LARA and Bachan blog and service company deducting Rs 30 per month and i have already complaint that i dont want this blog service please deactivate it but still i am getting same blogs. And now i am unable to contact with Costumer care person of service provider(Airtel).

Please Help.

Hello,

Greeting of the day!!

I am an Airtel user of the [protected]. I am using the [protected] (Idea Cellular) since last 5 years. As Airtel Coordinator approached me and offered me some good Cooperate plans and asked me to go with number portability. I was told that once my number is switched to airtel and first bills gets generated then corporate plan will get activated (H 31 CUG 85 Plan). This is one of the...

Airtel has found new way for fraud !!
They are automatically charging for game download and GameClub subscription by their own, and then sending messages:
---
Thanks for downloading java Game from Airtel. You have been charged Rs 99. Get latest games at http://gclub.in/ea
---
You have been renewed for GamesClub subscription service from Airtel.You have been charged Rs. 30. Get latest games at http://gclub.in/ea
---

This messages came from AD-54321.

I called and asked the customer care to give me the gprs access log for my mobile, they are telling "we don't have access. we cant give you."
On my android phone I have browser history for last 6 months if they give me the log I can prove them wrong in less then a minute.
They took a complain and tells me resolution date is after 2 months !! what rubbish !!

Complain No: 36461592.

- Abhijit