Airtel Complaints & Reviews

Sir, This is to bring to your kind notice that i have lost my mobile phone a couple of days back. Since then i approached Airtel Office at Begumpet for the issuance of Duplicate SIM. They have issued a SIM but not activated for more than 48 hours now.

I have lot of calls to take since that is my first contact. I am working as State President for YSR Sena, if this is the case with the VIP's in the city we can imagine how the approach would be for the general public.We have submitted the required documents for more than 3 times but even then there is no response. Customer care service is also not upto the mark. No appropriate response when customers approach with the requests. FYI we have consulted Begumpet i.e., Airtel Head Office, Life Style Building and Ameerpet Relationship centre too, but no luck

I request you to pls take care of the above request at your earliest convenience and do the needful

Thanking you

RangaReddy G P
Mobile No. [protected]/[protected]

WE KNOW airtel(now airtel) is atele-communication service probhider connecting people at large number the under the above brand name. For this reason I get connected with airtel a year ago that my subscriber/customer allotted number [protected] for USB internet connection and the gave ma a device called Micromax. They charged for the device near about Rs. 2400/= and a data plan postpaid connection Rs.850/per month. My 1st month bill amount was Rs.2382.75 (Bill period 02 feb2010 to 01march2010). Think for only GPRS connection my bill and device Total amount was 2400+2383= Rs. 4783.00 [Description of Bill charge are as follows:
1. Bill Period charges from date to date amount
Bill Plan chg Airtel Data card 999 Plan 02/02/2010 21/02/2010 713.57
Bill Plan chg Airtel Data card 399 Plan 22/02/2010 01/03/2010 114.00

Value Added Service
GPRS 130 Volume 1990.00
[protected]
2817.57

Discount for 1st month (-) 657.32
[protected]
Total 2160.25
Add: Service Tas 10% 216.02
[protected]
2376.27
Education Cess on Service tax @2% (+) 4.32
[protected]
2380.59
Secondary and Higher Education Cess on Service [protected]@1% (+) 2.16
[protected]
2382.75

I immediate call to the service center for what reason for my bill amount raised but not clarified I runt to the service centers but they cant clarified my quiries. I immediate appeat to disconnect my line. I pay only the excat amount that I used. Thjey harrased me by phone and sent personal men for collect the bill. In the mean time my husband was absent. They mentall torchared me for paid the total bill amount and I several time said come ,clarify me and negociated my bill amount, but they harassed several time. When my husband come, he called the Bill collector in my home and by negociated, they collect Rs. 1500/ = . I think this is all at an end.

But... But.. Bharti Airtel Limited.... a company within the meaning of company Act, 1956 and having registered Office at Aravali Crescent, 1, Nelson Mandela Road, Vasant Kunj, Phase-II, New Delhi-110070 and its West Bengal Circle Office at G.P Tronics Building, Y-17, Block Gp, Salt Lake Electronic complex, Sector-V, Kolkata-7000091 ...... APPLICANT

--VERSUS..

Mrs. Marofa Begum .................RESPONDENT

**** THE RESPONDENT DELIBERATELY DECLINED AND/OR FAILED AND/OR NEGLECTE TO PAY THE AMOUNT QUOTED IN THE BILLS RAISED FROM TIME TO TOME AND THE SAME TOTALING AMOUNT OF RS. 1455.14/ .....
CASE NO. 1897 OF 2011 DATED:09.02.2011

And above all this is veryfy Sri. Himardri Chakroborty, working for gain at G.P Tronics Building, Y-17, Block Gp, Salt Lake Electronic complex, Sector-V, Kolkata[protected]Senior Executive-CSD). He who not known the above mentioned fact and sign the veryficationon 9th febuary,2011 at his Advocate Chamber.

M/s. Bharti Airtel limited if your Outstanding amount due come to my home and collect the Microcax Device that amount was Rs. 2400.00 and give the balance Rs.[protected].14)=Rs. 944.86 that is outstanging dues from you. Why the false legal step taken?

I requested to the Telecom Regulatory Authority of India please take necessary Jenuine Legal steps among this fraud companies and all the Authorities. They cheated human emotion and moralities.This valueless, shameless, fraud companies nothing but cheated through their services.
And also Informed Office of the State Legal Services Authority, WestBengal, City Civil court, Kolkata, that without any proper verification how they can file case? Surprised India and Surprised Indian with the fake companies and fake services to the nation. Jai Hind ...

My Airtel number [protected], on 7th February, 2011 I had applied for the first time to switch my network service provider from Airtel to Reliance GSM at Reliance Web World, JVPD Scheme, Vile Parle (W), Mumbai. And on 12th February, 2011 I received a message from Reliance informing me about the rejection of my application by Airtel giving the excuse of violation of contract.

Therefore, on 14th February, 2011 I visited Airtel gallery at Lokhandwala, Andheri (W) to know the reason for rejection and about the violation of contract. There I was informed that as I am having the special benefit of 10 paise / sms that is why my application has been rejected. Instantly, I asked the Airtel executive to deactive my 10 paise / sms scheme so that I am able to switch my network to Reliance GSM without any trouble for which I was told that the service has been deactivated and this will be in effect without 4 hours. There, I was told to just go to Reliance gallery and just inform them that the reason for rejection application has been resolved and they and proceed with the switching of my network to Reliance GSM, which I did instantly by visiting the Reliance Web World, JVPD Scheme and I was told as the whole process is online the network will get switched.

But, unfortunately I did not get the benefit of switching the network this time. Whenever, I used to go to Reliance gallery and ask them when would my network will get switched to Reliance they just used to tell me within 2 days it will be done. But this never happened and after some days at the same Reliance gallery I was told by Mr. Vishal (who is in Sales at Reliance Web World) that if my application has been rejected for some reason and I got the matter resolved at Airtel side then they (Reliance company) have to send an e-mail to 'Mobile Portability Service Centre', who is actually responsible for switching of the network from one to the other, which they did not do. Now, I was asked to speak to Reliance Helpline where I was told that my Unique Porting ID has expired now and I must have to re-apply for the same if I want to switch the network.

On the same day, i.e. 28th February, 2011 I re-applied for the switching of my mobile network from Airtel to Reliance GSM at Reliance Web World, JVPD Scheme by paying Rs. 25 for the SIM card (which I had got for free when I had applied for the first time) and though the government has prescribed Rs. 19 to be charged by the consumer.

On 1st March, 2011 again I received message from Reliance informing me that my application (this time, too) has been rejected by my current network operator (Airtel). On 2nd March, 2011, I, again visited Airtel gallery to know the reason for rejection this time where I actually have to argue with them to get my network switched and in the end I was told that at their side it was still showing my sms service at 10 paise / sms pending. And I was told, now I will face no problem in switching my network to another mobile operator. Although, everyone at Airtel gallery was good enough with me in behaviour.

Again, I visited Reliance Web World at JVPD Scheme, Vile Parle (W) and asked them to process my request of switching the network from Airtel to Reliance GSM and send an e-mail to 'Mobile Portability Service Centre'. But, this time I was not getting proper response initially by the sales team of Reliance Web World which was in charge of Mr. Vishal and Mr. Wasim.

I asked Mr. Vishal to e-mail at the 'Mobile Portability Service Centre' regarding my switching of network to Reliance GSM from Airtel to take it further and to complete the formalities but Mr. Vishal was not ready to listen to me and he was saying that the problem is at my current network operator, although I had informed him that this time I have got it resolved at Airtel.

Mr. Vishal was just asking me to speak to the helpline for the further procedure for which I asked him that now he should help me out regarding the next steps and he took me to a lady who is in customer support over there and I informed her about the issue and only this lady was good enough in behaviour at Reliance Web World.

On the orders of this lady who is in customer support at Reliance Web World and probably senior to Mr. Vishal e-mailed to 'Mobile Portability Service Centre', on 2nd March, 2011, regarding my issue of mobile number switching to Reliance GSM from Airtel network but that too, taking his own time unnecessarily.

After all this struggle to get my number switched to Reliance GSM from Airtel still on 8th March, 2011, my number has not been switched to Reliance GSM network.

I hope consumers complaints at www.consumerscomplaints.in will help me to get the benefit of mobile number portability.

Hello,

I made Airtel broadband request on 2-Mar-2011 through Airtel website giving my mobile number, email-id and address details. I got 2 auto generated request numbers through SMS. These numbers are[protected] and [protected]. On same day I got call from a person claiming from Airtel to send someone to collect my documents. The person came at my home address and collected my photo, copy of voter-id card and Rs 500 for 649/month broadband plan. He did give me any form to fill up and said your document will be processed in 1-2 days.

After one week, I did not get the connection, the person who collected my documents is not reachable. When I called up Airtel customer care, they said they can't verify anything until Form number is known and asked me to visit nearest relationship center.

All this is very suspicious. I seriously believe that Airtel system is hacked by anti-social elements to get valid ID proofs. I am not concerned with Rs 500 but the copy of my voter-id that can be used to obtain N number of fake SIM connections.

As advise to reader, please follow 2 simple rules while giving away your ID proofs:
1) Always submit documents in retail outlet or customer center office. Never give to collection agents
2) Write purpose of the ID proof on the copy so that it can not used by making further copies of it.

Thanks
-Nitin Gaur

Hi,

My no. [protected] was ported to airtel on 19th feb,2011 and from since then my services automatically gets barred untill I reinsert sim in my mobile. I have tried keeping sim another handset but i was facing same problem. I have complained many a times at customer care about this issue with no proper reply.

At last on 8th march,2011 they have told me replace my existing sim with new one from Airtel relationship centre which I did from Borivali (West), Mumbai relationship centre, at 12:00 noon, by paying Rs. 25 for the sim and they have told me new sim will get activated in maximum 4 hours but untill 11:00pm my sim is not activated yet.

To my surprise today when I contacted customer care they have told me your number is not in thier database which means youe number is not ported yet to airtel.

Regards,
Ashish Mishra
Mobile:[protected]

I m dev chauhan,[protected]. on my mob. no. wiyhout any intimation they activeted services like metromony, cricket pack. When i calling 121. they r only doing formlty like yes sir sorry for inconvinous now i m this service pack turn into deactiveted and when isk him abt service pack how they r activeted on my no. they told me that sorry sir it never happen again.
All i writing bcause i never expect from one of the most famous brand in telecom industry AIRTEL. kindly that metter .

dev chauhan
[protected]

Hi,
AIRTEL 3G - NO USE: I am struggling to get to activate 3G signals in my USB device. (Mobile No. [protected]) I have taken the USB 3G Device one and half month back and till date i don't get 3G signals. Do you think is this FUNNY? Yes, Several times I have walked into airtel office located in bangalore opp. to jayadeva hospitals. Similarly i made many calls to the customer care number...BUT no one is helped me to get activated the 3g connection. Its all about change in system in terms of CUSTOMER RELATIONSHIP. Now a days no one bothered to take care customer complaints as like earlier. I can not see any senior people / representatives to handle the calls in their major offices in bangalore. As a customer dont have any option to satisfy with their calls. I shall wait for tomorrow if the problem still exists i shall shift to other service provider.
Please do needful.
Vasanth

Please beware of the Airtel Broadband fraud done by the company in the pretext of collecting undue non-payment charges.

I had a Airtel Broadband connection[protected] in my wife's name, in my old residence in Malad West Mumbai, for which i had given a shifting request to my current residence in Goregaon (W) in the month of August, 2010. After a couple of days, Airtel informed me that the connection is not available in the new location, and hence, i gave a Disconnection request to them. After this i got a few calls from them informing me about the service non availability again and again. On every occasion, i informed them that i had disconnected the service already, and they must take back the instrument and send me the final bill. The following month, i got a call from the billing dept asking for the pending payment. I promptly made a check payment, which their personnel collected from my place. The lady in the billing dept categorically confirmed that it's the full and final payment for my account, and henceforth there wouldnt be any bill against the account.

Suddenly, after a gap of six months, on 26th Feb, 2011, i got a call from someone named Devanshu Patel ([protected]) - claiming to be a Munshi in a Delhi Civil court - who informed that there was a legal notice being sent to me for which we didnt respond. When asked, he confirmed the address, i.e. my former residence address, where the notice was sent. He also told me to get in touch with the lawyer NK Singh, who it seemed, sent the notice. Mr Patel insisted that i resolve the issue with the lawyer or else a Civil case would be registered in the court. Shocked and absolutely clueless, i got in touch with the lawyer. Mr.Singh told me that I had Rs.1485/- to pay to Bharti Airtel Broadband service, and the company had sent out the notice to recover the amount. Despite telling him that I was being wrongly billed for a month, and i already made the final payment, he wouldnt listen. He told me I had to pay the amount immediately if i want to stop the legal proceedings. And he gave me a legal id[protected]. Both Mr Patel and Singh asked me to make the payment within a hour or so to avoid the proceedings.

Feeling so helpless, i had no option but to go to the nearest Airtel shop in Lokhandwala, Andheri to pay the amount. After paying, i called up Mr Patel and Singh both to confirm the payment, and provided them with the details. I asked Mr Singh to send me the documents pertaining to the closure / settlement of the case. He took my address and assured that he'd send the 'khareej-nama' (out of court settlement) to me via courier as soon as possible.

After all these, I called up Airtel customer care (121) and complained about the wrong billing, and the harassment i just had gone through. They esacalated the case, and one Mr Raghavendra from the escalation dept got in touch with me. After seeing all the records, he admitted that it's a mistake from Airtel's side as they took 15 days to process the shifting request for which the account remained active despite me cancelling the same. hence i was charged for the month, and the company kept sending bills to my old address, even though they were fully aware that the i had shifted from the address. In 6 months, the amount, with recurring interest and subsequent fines, went upto Rs 1485 from Rs 900, and then they had sent me a legal notice to pay the amount. He assured me that i need not worry, and it would be resolved by March 1st week, and all the needful would be done; they would get in touch for the same. But, unfortunately, they never got in touch, and nothing had been done!

In the mean time, i found out that there are many similar cases being reported on several internet sites. There are several posts about how the customers were trapped by the company in exactly the similar manner i had experienced. You can search google with "Airtel lawyer NK Singh" to see those complaints. Meanwhile almost 10 days went past, and there was no document from Mr Singh. So, i called up Mr Patel and NK Singh. After many attempts also, i couldnt contact Mr Patel, who simply doesn't pick up the calls, or the number is switched off. However, I was able to reach Mr Singh. but, to my surprise, he simply denied such calling ever took place at all. He refused to send me the necessary documents, and was extremely rude. I spoke to several persons in that Law firm that Mr Singh claims to work for Airtel -- Naved Khan, Nk Singh, Prashant Verma, who keep denying any such incident, and tell me that they give a damn.

I feel extremely dejected and annoyed by such malpractice being adapted by such a reputed company like Airtel. While i am exploring all my options to bring them to justice, i want to warn all of you who are reading this to be fully aware of such fraud/scam that Airtel is doing to collect undue amounts from their customers.

- Regards,
Amit Bhattacharya

Dear Sir,
I, Mausumi Chakravorty, a loyal customer of Airtel Mobile prepaid services have been charged Rs45/-
for the Hello Tunes which i have not subscribed. Message Details are as follows:
SMS received at 3:54pm on 8.03.2011
Kindly make sure that i get my refund back. I have contacted airtel customer care several times, but they have not responded yet which is very disappointing.
My request reference is CBDHT[protected].
Kindly look into this matter.
Yours sincerely.
Contact No.:[protected]

It is more than a year since I have complained and all I get is an auto reply
that we shall revert in 72 hours. Every time airtel promises to rectify the
problem and then makes the same mistake.

For the last almost one year we are being charged Rs.99 plus service tax for a gaming service we haven't used. The same problem is repeated in every months bill for over a year.

We have never used the gaming service and you have confirmed that as well. We have recd mails from Airtel gaming as well as landline departments that the mistake is at their end. The mails from the departments gaming as well as landline are state clearly that the gaming was never activated on our number. Please can someone look into it properly?

HAS AIRTEL GONE BANKRUPT? I SHALL BE TAKING STRONG ACTION AGAINST AIRTEL FOR THE HARASSMENT'S AND UNDUE WRONGFUL CHARGES. CAN WE MAKE A FORUM AGAINST THEM. THIS IS REALLY UNDELIVERABLE.

This is to bring into your kind consideration that i am using a
prepaid mobile number [protected] provided by airtel India. My number
exists in ndnc(national do not call registry). Still i keep on
receiving unwanted promotional messages. ther than this without my
prior permission unwanted service alerts have been activated on my
number and a day to day basis deduction is done from my number. Due to
this a loss of around INR 200 has been done to me. I have tried to
escalate the problem lot many times to the customer care and senior
officials such as the nodal officer of the area Mr.
Amitabh([protected]). But neither they are replying properly nor my
balance is reimbursed. Other than this i use internet on my handset
using the same number but the connection fails every time and a
balance deduction happens. I am unable to browse the internet but
balance gets deducted automatically. In this regard i have launched a
compliant with request number CBDMO[protected].A loss of INR 100 has
been incurred in this manner as well. No action has been taken in this
regard. Kindly understand my trouble anb take a suitable and humble
action

Thanks & Regards
Sumit Kumar

I would like to bring to your kind notice that on[protected] i received my Unique Porting ID IA775717, through which i ported out from Idea to Port in Airtel which was done promptly, while in the process of porting in i got a call from Airtel as well the retailer who ported my mobile from Idea to Airtel that i will receive 10ps Airtel to Airtel call charges for a period of 3 months as a Porting benefits..on[protected] my number [protected] has been changed from Idea to Airtel, much to my shock i have seen the call charges, but no use Airtel is charging the same charge though they promised me 10ps for 3 months to Airtel number. Then i lodge complaing with the Airtel customer care they suggested me that your offer will be activated with in 48 hours but in vein not activated though, again i called them they said 2 days more (complaint numbers are CMBNR[protected], CMBNR[protected]) since then i am struggling to get my offer with Airtel. When they dont want to give offers to new customers then why do they offer such packages to lure customers.

Amar Bin Salam
H.No.[protected]/63, North Lallaguda, Secunderabad. A.P.
Cell: [protected]

I have been using Airtel Digital TV for almost a year now. From the begining I have been using the Economy Pack. Being a Cricket fan I was very happy to enjoy this pack as it contains Star Cricket/ESPN/STAR Sports . But when I recharged my pack today with 6 months advance rental pack, I was so disappointed. Starsports/ESPN/Star Cricket are taken out of this pack. In stead TEN spots/Cricket/Action are added. When India tour of South Africa was going on TEN spots/Cricket/Action was not part of the Economy pack. Now when the wold cup season starts Starsports/ESPN/Star Cricket channels are replaced with TEN spots/Cricket/Action. Is this not a joke?

THIS IS JUST CHEATING OF THE CUSTOMERS...

I had so much of trust on Airtel for so long. But all the trust is gone now. I feel cheated. And more so after my series of talk with the the customer care representative. I know after this I will be advised to take the top up pack for the sports channels. And eventually I have to do so... Its matter of just Rs. 30-40....But believe me i am so hurt for this kind of service provided by Airtel.

Thanks,
Bapun Kumar Patel
Customer ID [protected]

I want Change my mobile network in same number. My mobile no is [protected] (Airtel No). In this network in my house signal problem. Then only i will change my network. I want to change a videocon network.
Many times i will complaint in Airtel network, they didnot get any action then only i will change my network. But Airtel didn't cut my connection when they will cut the connection, that time only i will change my network in same no.
Pls accpect my complaint.
Thank u...

Hi,

I was a customer of Airtel for the past 6 years, but now i'm facing lots of issues in their service. I'm using airtel broadband service with the speed of 1Mbps with DSL usage limit of 50 GB. But there was a frequent disconnection since from 29th of Jan, I called so many times to airtel customer care, they are just giving me reason not trying to resolve the issue.

Here is some of the Complaints numbers

Jan[protected], Feb[protected], Feb[protected], Feb[protected], Feb[protected], Mar[protected], Mar[protected]

For the past one month I'm just getting the speed of 300kbps instead of 1Mbps, Now they are saying I might have reached the Fair usage policy.

Just think, Is it possible to utilize 50 GB of data in just 18 days of time with a 256kbps speed internet?

I'm a technical guys so I know how much data transfer will be there?

I need a solution for my problem, and I want the details of DSL usage.

Need an immediate reply.....

I have submitted a cancellation request for my airtel broadband connection on 21st November 2011 and submitted the modem and telephone to airtel office (splendid towers, hyderabad) on 25th November 2011 . Reference number for submission of cancellation is 008681. I have paid the remaining of the bill, final settlement on 13th Dec for rupees 698/- through online which seems exactly the bill generated on pro-rata basis.

I have started receiving the bills on my old address, which I came to know lately and when I have contacted Airtel. They made my life miserable everytime I talk to them or mail them, they issue a fresh ticket everytime for resoulution.

I have submitted the modem and telephone on 25th Nov and reference number for that given by Airtel is 008681 and paid the remaining of the bill. I dont understand when they will solve the problem.

Points to be noted:

Airtel says there is a request for retaining the connection, dont know how they got the request, as I left Hyd on 25th Nov 2010.

I have submitted the modem and telephone on 25th Nov, which itself means cancellation of service, They came-up with a version that they have received the cancellation request only on Dec 7th 2011. Does submission of modem and telephone doesnt mean cancellation??( however I have given a cancellation request 1st on 21st Nov 2010 and then only submitted the instruments).


Please reach out to me for any aditional info on [protected]@hotmail.com and I am presently in US(Ph:[protected]

Thanks for the Help.

Dear Sir

I have given below the summary of this case. Now it is 8 days since the number is de activated. I have lost all business opportunity and personal mental torture. Subsquent to this mail I have written many mails to the top team in Airtel without any support. Please let me know how to proceed.

Thank you...sudharsan

[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: venkatesh.[protected]@airtel.in; nodalofficer.[protected]@airtel.in
CC: [protected]@hotmail.com
Subject: important and critcial
Date: Tue, 1 Mar 2011 23:24:56 +0530

Dear Mr.Venkatesh

I am sudharsan one of airtel's loyal customer from 2003. The purpose of me writing this mail to you is with the last hope that justice will be done to me.

I came back to India and bought a connection with airtel in bangalore and was working with a company called Blue Dart since 2003. My personaly mobile number was [protected]. I have been holding this number since then at a individual capacity. Subsquently, I joined a company called Deccan 360 in 2008 and I continued to hold this number in my name all payments were made by me individually through internet.

However to my surprise I found in the month of May that my number was transfered to the company Deccan cargo without any confirmation from my side. The below mail is evident that I had lodged a complaint to that extent. NO NOC NOR ANY TRANSFER OF CONTRACT FROM MY SIDE FROM AIRTEL OR THE COMPANY.

The company promised that they have informed Airtel about the fault and that they will reticfy. But today I am leaving this company and to my surprise i am finding that they have deactivated my number without any notice in spite of me bring up this entire case to the airtel customer coordinator Sreehari and malathi.

I am in chennai as my mother is hospitalized and she is very critical. To my mental toture the only number i have [protected] has been deactivated yesterday. I had visited your teleshop in 100 ft indaranagar blr and met up with Ms.asma who was very responsible and showed her all the document which proved that this number was in individual name and Airtel actual have done a mistake by transefering it to corporate without any permission from me.

Then yesterday with disstress called and spoke to mr.johnwillams patrick but he was not able to help as he was stating that the number is in companys name and he cannot do anything about it. My questiion to him was HOW ON EARTH AIRTEL CAN CHANGE A PERSONAL NUMBER TO CORPORATE WITHOUT MY CONSERT ?? Airtel should have followed the same proceedure when transfer from individual to corporate which now they are quoting .

I need your help and support to understand this case and help me get back this number by tomorrow so that i can get calls including my job opportunity.. Please support. Find below the mail i have written to your support system without any action so far.

thank you ... you can reach me at [protected].... ....sudharsan

________________________________________________________________________________...⇄

[protected] mobile number
Sudharasan Eranazathu [[protected]@hotmail.com]
Wed 5/26/2010 8:32 AM



[protected]@airtel.in; [protected]@bharti.in; [protected]@airtel.in

[protected][protected][protected][protected][protected][protected][protected][pr...⇄

Dear All

the said number is my personal number used by me since 10 years ... now i find that this number is being transfered as a company number without my knowledge ??? i want to know how this can happen .... this is against the law of privacy ???? i will take serious action of this in case this is not resolved today ??? kindly do the needful by changing the number back to me .. i am unable to do my payment as this is not mapped in my account ...

sudharsan

Hi,

I am having an airtel prepaid connections [protected] & this is the fifth time facing same issue where Airtel has started soem value added services without my concent.

1. On 7-Jan, I registered myself with airtel (per their advice) for not receiving any promotional offers.

2. Instead they started few services for whcih they start charging money like (a) Missed call alert for INR 15, (b) A cobmo offer for INR 2 per day......till date they have charged me INR 29+ and are not ready to refund them back.

3. Today, I noticed through some message & when I called up 198....the first was Mr. Prahalad & he was able to disconnect the services....second was Mr. Ram who hanged up the phone after long waiting....third was their Supervison (Mr. Mukesh) who behaved in a very bad manner has refused to refund the money....

4. I don't know why they can't value money for a prepaid customer who opts for this option as he do not want to spend more.

If this is the way of earning money then I think it is not right and against TRAI regulations.

In case of any further clarification - please feel free to call me @ [protected]

Also, I am planning to swith all my & my relatives connection (approx 10) from Airtel to Vodafine.

Regards,
Amit Kochar

Airtel prepaid Customer Care 121 is the most frustrating and you cannot get connected to the operator. I have been trying since 27th Feb and it never gets connected inspite I agree to pay 50p/3 min AS PER THE RECORDED MESSAGE.
I paid Rs57 on 27th Feb. 2011 for getting 1p/sec call to US but I still get charged Rs 6.40/Min. Again I paid Rs 57 on 4th Feb. and still being charged Rs 6.40/min.

I have been trying to call 121 but no response.I have never faced such terrible service in my life.

Arvind K
[protected]

Dear Sir,
My name is Pulkit Kapadia, and mobile no is [protected]. SIr on the same mobile no Airtel had activacted some GPRS plan 7rs/day with out my prior information.The plan is stopped but my 7 Rs. for one day has been deducted. also they have activate some news pack with out my permission and for these two reason i have called so many times to Airtel and i had requested them to refund me back but each time they are telling me to give refund with 4 hours but i have not get my balance yet. So Airtel is doing cheating with customers and we normal indian have to suffer from this. So i requesting you to take action againts them.Because TRAI is the last option a normal person to fight against this type of services which are given forcefully to customers. So i have very hope with you Please sir take some actions against them.
Thank You.