Airtel Complaints & Reviews

As I am much puzzled, now I am here for complaining regarding my Airtel Digital TV Set top Box which I purchased two times in 2 years. The Customer Care of Airtel Digital TV or their Executive or the STB department did not resolve my problem which has been facing by me from last 40 days.

As I requested, my Airtel Digital TV STB is not working from around 40 days and still the problem are same. They told me that your STB is to be changed or replaced and you have to pay Rs.350+100 for STB Charge and Enng. Charnge...

This is to inform you that I have paid Rs.500+200+150 for the Airtel STB before 4 month back and they told me the warranty of the product is 1 year. After 4 months when the Machine is not working they telling me that your product is out of warranty and you will have to pay Rs.350 plus visitor charge as per rule of Airtel Digital Tv. They also told me that your warranty period is 90 days.

I already faced it too much and want to resolve by you or Airtel.

Please look into the matter.

Javed Akhtar
[protected]

Subject: Refund Required.

Respected Sir / Madam,

This is an existing customer of Airtel DTH who until recently had all the trust on its products & services.

Few months ago, on 6th of November 2010, I called its customer care[protected] and showed my interest in getting an Airtel HD-Digital Video Recorder installed at my residence. Later in the day, I got a call from Ms. Madhavi ([protected], +[protected] who confirmed my booking and informed me that on Monday (8th November 2010) an Airtel representative will come to my place to collect the sum of Rupees 5490/-, the price of the product.

On the above mentioned date, someone called 'Govind' from Shell Transource (Airtel) came to collect cash and gave me a receipt of the same. It (Receipt) clearly stated ‘HD-DVR’ on it.
Within a week, on 14th November 2010, the set-top box was installed & unaware of the fact, that it’s just a ‘DVR’ and NOT ‘HD’, I started using it.

Recently, after watching an advertisement of another DTH Operator (Tata Sky Plus HD) and some inquiry done from my end, I discovered that I’ve been CHEATED by Airtel Team as the company doesn’t even have an HD-DVR to sell. It’s just a DVR that can be connected with an HDMI Cable. Therefore, its 576 SD & not in 1080 HD resolution. Moreover, right now there are only two DTH Operators in the market who provide HD-DVR – Tata Sky & Reliance Digital TV.

This is disregarding a customer’s faith, his belief in the company and the brand in totality. All I need is a refund now.

As a proof, I have sent the receipt (Attached Photo) and all the connected exchange of e-mails that occurred during my purchase of the product to their customer care (twice) and even posted the same complaint letter (with Receipt’s copy enclosed) to the nodal office of Airtel DTH via courier.
Didn’t receive any reply from either one of them.

Please do the needful & oblige.

Sincerely,
Hemant Chawla
Email ID: [protected]@gmail.com
Airtel DTH Customer ID: [protected]

i am Shingate Bhausaheb. using airtel postpaid connection since 2 yers and 2 days back (14/3/2011) i got a call from airtel (*) that, we are providing you new airtel connection with new VIP number for free. so i requested them to come to my home and will give you my documets.. one person came whos name was Sameer. I took Two connection for RS. 500 Each and he told me that he will give cards next day ..

i tried on all his numbers from which he used to contact me .. not single number is available now. they cheated me for Rs. 1000 .

Hello,

I have taken an Airtel connection with number [protected] in the month of August, 2010.
I have asked to disconnect the number in the month of October, 2010.
To disconnect my number I have called the customer care and they have sent an executive (Sarath, [protected]) to collect the money from me. I have cleared my dues on 21st October, 2010. Bill receipt number is BAL/CHN/2008-09/601172. (Attached is the scanned copy of the receipt)

In January, 2011 I have received a legal notice from “Anand, Abdul & Vinodh Associates” (which is associated with airtel) to clear my dues.
I have called the airtel customer care several times regarding this issue. After few days, one customer care executive has said the issue is solved and I will not get any legal notice.
To my surprise I have got one more legal notice in February, 2011 from the same associates to clear my dues. When I have called the airtel customer care, I have got an answer that “as Airtel is not able to find the executive to update my payment, the case is closed”. One of the team leaders or supervisor said, he is going to solve the issue and assured that I won’t receive any legal notice further.
I just received the third legal notice. I am not happy to receive legal notices from Airtel. I called the customer care again and he again raised a complaint which will take at least 3-4 months to revert back saying “the case is closed and you have to pay money”

The recent ticket number is[protected].

I have called airtel so many times and the customer care representatives are just keeping me on hold and finally they don’t speak up or hang the call. Each call duration is approximately 20 to 30 minutes. I have experienced this so many times. I have sent so many emails and nobody care to respond.

Again with this email I am attaching the scanned copy of the bill receipt and scanned copy of the third legal notice. The recent ticket number is[protected].

Somebody address the issue and get it solved within 23rd March and let the “Anand, Abdul & Vinodh Associates” know about this.
If I don’t receive any proper reply from Airtel, then I will have to proceed legally and it might cost you so much. It’s a reputation damage for me.

Hope Airtel tries to solve this issue. My alternate contact number is [protected]

Thanks,
Arun Kumar N
[protected]

On my mobile ph no. [protected] - airtel mobile service provider automatically activates service packs like cricket info, miss -u packs etc and charges are deducted without my consent . i have not applied for any of these but then also charges are deducted and continued messages are delivered.

kindly look in to the matter as soon as possible. deactivation numbers also don't respond answering - 'yeh seva iss samay uplabdh nahi hai' .

thanks
M dev.

i use airtel india prepaid mobile services for last two months..and i was a GPRS service user.i used it by activating Rs-98/- plan for 2 GB/month.this offer was over on 13/march/2011.again i recharged to activate this plan with Rs-98 on 15/march and RS-60 for main balance.but while i am trying to connect internet it is telling that service is not available. i called to customer service he told it will become right and he sent settings i saved but same repeated (service not available) .since i tried to call service center but i failed to get them...and they cut my Rs-45 for hallo tune i never activated it deliberately but it is ok bcoz its my fate...
but now i can get any service to call call center they are telling to call *211# but it is not enough for me....i want to get service because it is my right i payed the money.
either tell me to avoid airtel connection or get me deserved service.sent me GPRS settings.
i use NOKIA X2-01 mobile and my number is [protected].

Thanking you in anticipation and with kind regards
MD.jaisal AK

I am using airtel mobile service. Recently i faced one problem for not providing services even after charging money. after many calls, where i had spend lots of money i recieved a call from service provider as i made a complaint in consumer forum.the matter was sorted out and money was refunded, however no compensation for harassment.Recently on 13 Mar 11, i recieved one message," thanx for downloading i hate love stories..... and u have been charged 30 Rs. I was shocked to know that i ve been charged for something i ve not asked for and even i ve not recieved. i called up last known no of airtel customer care but recieved no response. i had a word with two executives one was mr manoj and second name i don't remember.still no response. I ve spent atleast 8-10 Rs talking to them but i feel they are reluctant in helping the customers. Is this the kind a best service they claim. I want my money to be refunded alongwith compensation.

the senior person in customer care ,the name srinivasa not response correctly ,from my account bal is deducted with consent ,so pls what ever problem pls slove it .
when call custcare agent or senior no correct resopne ,spl srenivsa now we call our [protected]

Hi,

My name is Sandeep Yadav, resident of Ghaziabad (U.P).
For the past 2-3 days I'm geetting calls from different caller's from some place in Mumbai (ascertain this by the STD code).
Today I got one call from Chembur (caller told me the palce).

The problem here is that the caller's are alleging that obscene calls/ SMS's are being made/send to some number. (not even sure about the number) from [protected]( which is my number)

But for last 2 days I've not even made a single call from my number ([protected]).

As far as SMS's are concerned I've not send any sms from [protected] for a long time.

Could you please let me know if my number is being misused.

Really apprecitae your help on this.

Thanks,
Sandeep Yadav
[protected]

i have already registered for DND service on 10th oct 2010 for my airtel number [protected]. but i was getting unwanted sms for a long time even after the activation period of stopping such a service. but still now after 5 months i am getting SMS from 54321 and call from [protected]..this is too bad.. airtel is cheating their customers..even at this situation of number protability..please stop this,..otherwise will go for further steps..
Regards
Sobin

I was using Airtel broadband connection in Delhi whose number was[protected]. I have shifted from Delhi to Gurgaon on 1st December. So have raised the disconnection request on 28th November and have paid bill on 4th December. But airtel shifted my connection from Delhi to Gurgaon on 18th December with new number[protected], Now I am using this since last 3 months and continuously paying the bill of Gurgaon number. Now I have seen that they have not disconnected the old number of Delhi even though it is shifting process. How is it possible to have one person shifted to other location and still using the old one? If it is shifting the older number should automatically gets disconnected. Now I am getting call from Airtel to pay remaining bills of old delhi number. I have asked to Customer care, they told that there is no usage of Delhi number since Dec 2010. So I am not using this Delhi number and using Gurgaon number and paying bills here, so why not Airtel is looking into that and why are they irritating me? I am frustated with services of Airtel. This is fault with people over there. I have not expected such kind of thing from a giant organization.

Hello,

I am deeply hurt and frustrated to tell you my worst experience with Airtel and your associate
-- Mr. Umesh, 'X' Squire Communications (P) Ltd, 14, Second Line Beach, Parrys, Chennai- 600001.

We had given a Port out request in the first week of Feb. when MNP was introduced in Chennai. We had 3 Mobile numbers from Airtel which we wanted to port to Vodafone for the Corporate CUG purpose.

According to what i read in the newspapers it should have taken 7 working days and on the 7th working day the network services will not be available for some time and the port out condition will be fulfilled. But sadly which was not the case for me. The 3rd number which is ([protected]) which is used by me from more than 8 years now was disconnected the very next day from Airtel after sending the MNP request. When i got in touch with Mr. Umesh he was rude and arrogant to reply to my simple quires about why was the number disconnected. Later that week Vodafone employees told me 1) Airtel has rejected the Porting request because the number is less than 3 months old. After some time i had to go to the Airtel office and personally show them last 6 months bills which were present with me. Please note the number is still not activated and as this is my official number from 8 years i had been loosing many business calls. 2) In the end of the 1st week i get a call from Airtel to clear all the "Un-Billed Amt." which according to the law should be paid on the billing cycle date. Note: the number is still not active. Mean while i had called Mr. Umesh several number of times to indicate about the loose of business which he always ignored and answered rudely to just put things worst. 3) Even after paying all the unbilled amt. still the number was not ported out. Later when i called Airtel service they tel me your number has been requested to change to "Pre Paid" whose request was never sent from me. And now when i am trying to call Airtel or Mr. Umesh who is Airtel's representative number ones bother to answer.

I would just like to ask who will pay for my loose of business from 45 days and its still counting. I want to make an appeal and a request for at least giving my mobile number back and letting to port to Vodafone as i will never never think about Airtel after this harassment.


--

ASHOK MEHTA Dharnendra.
Director- Bhansali Chemicals (Madras) Ltd.
Mobile No: [protected]
Email: [protected]@bhansaligroups.com

I have been receiving continuous messages from [protected],stating Get bizarre facts around the world by SMS. Rs.30 had been deducted from my balance in the first week of march and Re.1 is being cut daily in spite of the fact that I have never subscribed for this service. My balance is negative now. It is not my fault at all. I cant use my mobile because of this. I am facing lot of problem. I request the concerned authorities to unsubscribe the service and refill my balance.
My Mobile number is [protected]
I request the higher authorities to solve the problem as soon as possible as the amount is deducted daily

Hello Sir,

I am a resident of Pune warje karvenager area. In our area there are 3 mobile towers are installed. Mobile towers are highly dangerous for health of neighbour residence from its eletro magnetic radiation and that too this towers are installed on buidling adjacent to school and temple. Please kindly look into the matter. As there are 3 towers installed (do'nt know the operators) in 3 buildings close to each other. Where can go to complaint and remove this mobile towers?

name; ISMAIL KHAN
MOBILE.NO; [protected]
BROADBAND NO;[protected]
E-MAIL ID; [protected]@yahoo.co.in
EXISTING CUSTOMER OF AIRTEL BROAD BAND WITH UNLIMITED USEAGE & UNLIMITED DOWNLOAD FOR .RS 799/+TAXES
SIR I RECEIVED A SMS ON MY MOB ON 28 FEB TIME 02:36:58PM.STATING UPGRADE YOUR AIRTEL BROADBAND SPEED TO 2MBPS FOR JUST 100RS MORE PER MONTH AND GET FREE CALLSWORTH RS 100TO ANY AIRTEL NUMBER ACROSS INDIA FROM YOUR AIRTEL I SENT AN EMAIL TO THE CUSTOMER CARE STATING TO UP GRADE MY SPEED I GOT AN REPLY THAT IT WILL TAKE 24HRS AFTER THAT NO REPLY ON 5TH OF MAR I SENT AN EMAIL TO APPELLATE AUTHORITY WITH ALL THE DETAILS GOT A REPLY AND ONE SMS STATING THAT WE WILLDO THE NEED FUL REF NO 43742932 AFTER THAT I GOT AN SMS FROM AIRTEL ON 5TH MAR TIME 06:59:44PM.STATING THIS THANKYOU FOR AN OPPERTUNITY TO SERVEYOU.TRUST YOUR REQUEST NO 43743406 HAS BEEN RESOLVEDFOR DETAILS CALL 121 FROMAIRTEL FIXED LINE OR 44444121THIS WAS THE REPLY AFTER THAT I CHECKED THE NET SPEED IT WAS LESS THEN 512KBPS SO I CALLED THE CUSTOMER CARE AND TOLD THEM THE DETAIL THEN THEY TOLD ME ITS UNDER PROCESS IT WILL BE SOLVED TILL 8TH OF MAR AFTER THAT NO REPLY ON 14TH OF MAR I RECEIVED A CALL STATING THAT UR REQUEST HAS BEEN REJECTED BY THE TECHNICAL DEPARTMENT AND ONTHE SAME DAY I RECEIVED AN SMS STATING THIS [ NOWAIRTEL GIVES HIGH SPEED OF 2MBPS WITH UNLIMITED DOWNLOAD FOR JUST RS 999.ALSO GET RS 100WORTH CALLS TO ANY AIRTEL NUMBER ACROSS INDIA FROM YOUR AIRTEL NOW MY QUESTION IS THAT WHY DID U FIRST SENT ME A SMS FOR JUST 100 RS EXTRA THAT IS 799+100 899+ TAXES NOW UR SENDING A SMS FOR 999 I REQUEST THE AIRTEL PEOPLE TO STOP PLAYING DIRTY POLITICS GAME WITH THE INNOCENT CITIZENS OF INDIA OTHER WISE A DAY WILL COME THERE WILL BE AIR BUT NO ONE TO TEL THIS WILL BE THE FUTURE OF AIRTEL IT WILL BE TOREN APART SO PLZ BE CARE FUL AND GIVE THE CUSTOMER WHAT U PROMISE DONT PLAY UP & DOWN GAME EVEN IAM TRYING TO SHIFT TO SOME OTHER BROAD BAND PROVIDER BECAUSE ITS USELESS WITH AIRTEL AND THEY MAY CHANGE THEIR STATEMENT AGAIN & AGAIN

Dear Team,

This is to convey you that becoz of your misrepresentation lots of people are being forcefully charged & i am one of them.

I have requested for your GPRS-98 pack via *567# on 18/02/11 & after that i have received a call from your executive on 19/02/11 that my internet has been activated. For activation i have requested internet settings via SMS MO to 543210 on 19/02/11. After that i have started using internet on my mobile. I was freely using my internet as it was known to me that i have 2GB to be used free of cost under GPRS-98 pack.

I was shocked to check my mobile bill that was received on my mail on 07/03/11 as the bill (Rs. 5487.21) was much-much more as per my expectation. I called customer care & complained the same vide complaint no.[protected]. After that i received a call from your executive on 10/03/11 stating that charges levied are correct & when i asked for the clarification then your executive stated that you have used your internet connection via Airtel live.

I want to clear that i have used my internet connection via selecting Mobile office & not Airtel live (If Airtel live is picked by default how could i get to know about the same), Moreover you have not mentioned anywhere on your Airtel site (www.airtel.in) that under GPRS-98 pack user are not authorize to use Airtel live, neither your executives while making activation call to customers state that this 2GB download is not applicable on Airtel live.

Also credit limit on my mobile no.-[protected] is Rs.1200/- & if my bill was exceeding this limit at any point of time why my services was not barred / not informed me about the same.my used bill amount Rs.172/-

Kindly do needfully

Dear Sir/Madam

This is godwin, we are providing Airtel postpaid sim for the workers in our concern.There are more than 20 sim users in our concern.every one has the same address for bill Receiving.except this number ([protected] ).It comes to my another branch office.so i want to change my bill receiving address for that number ie ([protected]).Here are the details.

Mob No: [protected]

New Address :- MS Uniworld Logistics pvt Ltd..
Uniworld Integrated Logistics Park
A11& A12 SIPCOT Industrial Park
Irrungattukottai
Sriperumbudur-602105.
TamilNadu


Mail:- edp.[protected]@uniworld-logistics.com

Kindly Change the Address for the upcoming Month

Thanks and Regards

Godwin Joyson

I have not activated any MMS subscription. Automatically activated and every day Rs.2 deducting from my account. Help me how to stop. I'm in Qatar and kept my mobile no in roaming for personal requirments.

24.02.2010 , i have changed my network for my mobile number([protected]). after that, customer care from airtel called me, then gave the offer (airtel to airtel 1paise/6 secs & airtel to others 1paise/2 secs& 6000 sms free/month & std 50 paise/min). and then cancell the port. till to date not give the complete offer to me.

To the Senior Manager/Director of Airtel Service Provider

Dear Sir/Madam,

With regards to the Airtel Customer Service contact no# 121 from any airtel mobile is applicable to all your airtel using customers. But unfortunately, I am one of the airtel prepaid subscriber from past one month i am unable to connect to your airtel customercare number. This is very disappointing for one of your subscribers. Since airtel being a good customer service provider this has become a major drawback in your service. So I would like to register a complaint for this and request to take strict action against this for not providing proper service to customer. Even after visiting your airtel branches in different areas of Bangalore, no proper response given. So please check and revert with feedback for the same at the earliest.

My mobile no :[protected]

Thanks & Regards,
Shrividhya