Airtel Complaints & Reviews

I want Change my mobile network in same number. My mobile no is [protected] (Airtel No). In this network in my house signal problem. Then only i will change my network. I want to change a videocon network.
Many times i will complaint in Airtel network, they didnot get any action then only i will change my network. But Airtel didn't cut my connection when they will cut the connection, that time only i will change my network in same no.
Pls accpect my complaint.
Thank u...

Hi,

I was a customer of Airtel for the past 6 years, but now i'm facing lots of issues in their service. I'm using airtel broadband service with the speed of 1Mbps with DSL usage limit of 50 GB. But there was a frequent disconnection since from 29th of Jan, I called so many times to airtel customer care, they are just giving me reason not trying to resolve the issue.

Here is some of the Complaints numbers

Jan[protected], Feb[protected], Feb[protected], Feb[protected], Feb[protected], Mar[protected], Mar[protected]

For the past one month I'm just getting the speed of 300kbps instead of 1Mbps, Now they are saying I might have reached the Fair usage policy.

Just think, Is it possible to utilize 50 GB of data in just 18 days of time with a 256kbps speed internet?

I'm a technical guys so I know how much data transfer will be there?

I need a solution for my problem, and I want the details of DSL usage.

Need an immediate reply.....

I have submitted a cancellation request for my airtel broadband connection on 21st November 2011 and submitted the modem and telephone to airtel office (splendid towers, hyderabad) on 25th November 2011 . Reference number for submission of cancellation is 008681. I have paid the remaining of the bill, final settlement on 13th Dec for rupees 698/- through online which seems exactly the bill generated on pro-rata basis.

I have started receiving the bills on my old address, which I came to know lately and when I have contacted Airtel. They made my life miserable everytime I talk to them or mail them, they issue a fresh ticket everytime for resoulution.

I have submitted the modem and telephone on 25th Nov and reference number for that given by Airtel is 008681 and paid the remaining of the bill. I dont understand when they will solve the problem.

Points to be noted:

Airtel says there is a request for retaining the connection, dont know how they got the request, as I left Hyd on 25th Nov 2010.

I have submitted the modem and telephone on 25th Nov, which itself means cancellation of service, They came-up with a version that they have received the cancellation request only on Dec 7th 2011. Does submission of modem and telephone doesnt mean cancellation??( however I have given a cancellation request 1st on 21st Nov 2010 and then only submitted the instruments).


Please reach out to me for any aditional info on [protected]@hotmail.com and I am presently in US(Ph:[protected]

Thanks for the Help.

Dear Sir

I have given below the summary of this case. Now it is 8 days since the number is de activated. I have lost all business opportunity and personal mental torture. Subsquent to this mail I have written many mails to the top team in Airtel without any support. Please let me know how to proceed.

Thank you...sudharsan

[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: venkatesh.[protected]@airtel.in; nodalofficer.[protected]@airtel.in
CC: [protected]@hotmail.com
Subject: important and critcial
Date: Tue, 1 Mar 2011 23:24:56 +0530

Dear Mr.Venkatesh

I am sudharsan one of airtel's loyal customer from 2003. The purpose of me writing this mail to you is with the last hope that justice will be done to me.

I came back to India and bought a connection with airtel in bangalore and was working with a company called Blue Dart since 2003. My personaly mobile number was [protected]. I have been holding this number since then at a individual capacity. Subsquently, I joined a company called Deccan 360 in 2008 and I continued to hold this number in my name all payments were made by me individually through internet.

However to my surprise I found in the month of May that my number was transfered to the company Deccan cargo without any confirmation from my side. The below mail is evident that I had lodged a complaint to that extent. NO NOC NOR ANY TRANSFER OF CONTRACT FROM MY SIDE FROM AIRTEL OR THE COMPANY.

The company promised that they have informed Airtel about the fault and that they will reticfy. But today I am leaving this company and to my surprise i am finding that they have deactivated my number without any notice in spite of me bring up this entire case to the airtel customer coordinator Sreehari and malathi.

I am in chennai as my mother is hospitalized and she is very critical. To my mental toture the only number i have [protected] has been deactivated yesterday. I had visited your teleshop in 100 ft indaranagar blr and met up with Ms.asma who was very responsible and showed her all the document which proved that this number was in individual name and Airtel actual have done a mistake by transefering it to corporate without any permission from me.

Then yesterday with disstress called and spoke to mr.johnwillams patrick but he was not able to help as he was stating that the number is in companys name and he cannot do anything about it. My questiion to him was HOW ON EARTH AIRTEL CAN CHANGE A PERSONAL NUMBER TO CORPORATE WITHOUT MY CONSERT ?? Airtel should have followed the same proceedure when transfer from individual to corporate which now they are quoting .

I need your help and support to understand this case and help me get back this number by tomorrow so that i can get calls including my job opportunity.. Please support. Find below the mail i have written to your support system without any action so far.

thank you ... you can reach me at [protected].... ....sudharsan

________________________________________________________________________________...⇄

[protected] mobile number
Sudharasan Eranazathu [[protected]@hotmail.com]
Wed 5/26/2010 8:32 AM



[protected]@airtel.in; [protected]@bharti.in; [protected]@airtel.in

[protected][protected][protected][protected][protected][protected][protected][pr...⇄

Dear All

the said number is my personal number used by me since 10 years ... now i find that this number is being transfered as a company number without my knowledge ??? i want to know how this can happen .... this is against the law of privacy ???? i will take serious action of this in case this is not resolved today ??? kindly do the needful by changing the number back to me .. i am unable to do my payment as this is not mapped in my account ...

sudharsan

Hi,

I am having an airtel prepaid connections [protected] & this is the fifth time facing same issue where Airtel has started soem value added services without my concent.

1. On 7-Jan, I registered myself with airtel (per their advice) for not receiving any promotional offers.

2. Instead they started few services for whcih they start charging money like (a) Missed call alert for INR 15, (b) A cobmo offer for INR 2 per day......till date they have charged me INR 29+ and are not ready to refund them back.

3. Today, I noticed through some message & when I called up 198....the first was Mr. Prahalad & he was able to disconnect the services....second was Mr. Ram who hanged up the phone after long waiting....third was their Supervison (Mr. Mukesh) who behaved in a very bad manner has refused to refund the money....

4. I don't know why they can't value money for a prepaid customer who opts for this option as he do not want to spend more.

If this is the way of earning money then I think it is not right and against TRAI regulations.

In case of any further clarification - please feel free to call me @ [protected]

Also, I am planning to swith all my & my relatives connection (approx 10) from Airtel to Vodafine.

Regards,
Amit Kochar

Airtel prepaid Customer Care 121 is the most frustrating and you cannot get connected to the operator. I have been trying since 27th Feb and it never gets connected inspite I agree to pay 50p/3 min AS PER THE RECORDED MESSAGE.
I paid Rs57 on 27th Feb. 2011 for getting 1p/sec call to US but I still get charged Rs 6.40/Min. Again I paid Rs 57 on 4th Feb. and still being charged Rs 6.40/min.

I have been trying to call 121 but no response.I have never faced such terrible service in my life.

Arvind K
[protected]

Dear Sir,
My name is Pulkit Kapadia, and mobile no is [protected]. SIr on the same mobile no Airtel had activacted some GPRS plan 7rs/day with out my prior information.The plan is stopped but my 7 Rs. for one day has been deducted. also they have activate some news pack with out my permission and for these two reason i have called so many times to Airtel and i had requested them to refund me back but each time they are telling me to give refund with 4 hours but i have not get my balance yet. So Airtel is doing cheating with customers and we normal indian have to suffer from this. So i requesting you to take action againts them.Because TRAI is the last option a normal person to fight against this type of services which are given forcefully to customers. So i have very hope with you Please sir take some actions against them.
Thank You.

hi, i have already deposited an amount of rs.2652.00 for economic pack for 12.+2 months on27.january 2011 but i am very surprise to see the sms flashing frequently during the programme for recharge.pl.stop it immedietly.
the stb id no--[protected]

v.c.no-----[protected].;customer id----[protected]
(punam prasad )

Each and ever time all mobile service probhider cheated corer of peoples money. Now a day I had seen that after top up mobile balance but suddenly it get negative balance. I can't phone to the service probvider due to negative balance becasue they charge for that. Without any permisson they charged money and they said the you activate services. I surprised how these reckon companies cheated all the people. For Internet pack for mobile they get Rs. 98.00 top up but recentely this service is very slow and each and every time line disconnected, and they cleverly for any kind of service acticate and the main balace turn into zero. Then the internet dosen work. So again reachare a minimum amount as a main balance and connect to the internet.

So M/s. Bharti Airtel please we are your coustomer and we want through service from you, we give price for that and you give service. If further these thing happen I will take leagal action for harraesment coustomer and your recent service is very poor. I appeal to TRAI to check all this company's regarding service to the customer.

airtel is the cheater company..
i tried to port my no & after 2 days i got a return call from cc & he told me abt new & told tht it ll b activated in 48 hrs.
it has been 4 days & no any scheme is activated.
again i called to cc then he told me tht there's no such scheme.
wht a stupid network they r the biggest cheaters.
a strict action should be taken against these cheaters

Daily one rupee is been deducted from balance for no reason and i wanted to cancel it,to cancel it i talked to the customer care executive for around 4 times,but as no measure was taken from your side i tried calling them again after the stipulated time they have told me to wait.To my horror the calls to the customer care has been blocked even though my complaint was genuine.Airtel customer care is pathetic than the BSNL customer care and the people who sit there are taking the customers as granted,Thank god as MNP has been implemented we all have got a second chance.Pathetic pathetic pathetic,Oh and after 4 calls my complaint hasn't been sorted out yet.

My number is -[protected]
[protected]@gmail.com

I Amjad Ali ([protected]) stay in Perungudi Area in Chennai. I was looking for Broadband connection and saw lot of advertisement (pamhplets) of AIRTEL and number given was Sarvanan ([protected]). i called him, he came and took 500 Rs. on 26th February and said within 2 days installation people will come. till now nobody came and i doubt on the authenticity of that person whether he really represent Airtel.

I do not want my money back nor do i want connection as i have already gone for Tata Photon (Excellent service). i just want you to check out if this guy Sravanan in perungudi area is fraud then please stop him to cheat anyone else in perungudi Area. Thanks

im a retailer. in my area Airtel network is very poor. not only call but recharge is not happning since june 2010. after compalining local dealer (chik chocolate) and TSM (Mr. Tomar) nothing happen. then one day one of the sales man suggest to call ZSM (Vipin). when i called him he reply im in meeting and cut his phone. when i say why u cut my phone he says that ( tum mujhe salary nahi dete ho jo main tumhe reply doo) im shoked. that one of the higly salary paid person said so. if ZSM is not responsible than whom to complain for.

I am having airtel mobile no. [protected]. I had taken this no. 4 years back on my name. but 6 months ago i got call from airtel customer care for verification, at that time they said that this no. is on my name. i told them that i took this no. on my name so they said me to submit my documents. and i did same. but again after 2 months i got same call for same concern this time i followed same procedure. Again i got call for same thing when this thing happen repetevely i ask airtel gallery in nasik that will this problem will be solved but i got very poor responce form them.
Finally i chage my no.
But having a dedicated customer of Airtel i took this decision becoz of poor responce from Airtel Gallery at Gangapur Road Nasik.
The person who was handling my complain was Mr. Prashant ([protected]).
Pl. take proper action otherwise Airtel will loose more and more customer.

I'm an airtel costumer, and am using airtel postpaid service.
I started using facebook's free site, 0.facebook.com, which facebook announces to be "without any data charges on Airtel Live network", hoping to have access to facebook for free.I registered at 0.facebook.com on 3rd march 2011.

But I was surprised when I saw that I had around Rs 150 charged on me (when I checked at *121*2#) after two days, on 5th april 2011.

link - http://sifybroadband.techwhack.com/1725-0.facebook.com

Well, 0.facebook.com is not more than a kilobit per page and there is no meaning for charging me Rs. 150 in only two days.

When I called the customer care they told me that they had not heard of any site as 0.facebook.com and told me that I am ought to have charged for any site that I open through Airtel Live settings.

When I opened Airtel's online bill viewing and checking service (at www.airtel.in), upon logging with my username and password, I was notified that they are unable to process my request and to try later.

Please help me out of this problem and please refund me the money if possible or take concerned steps.

My details:-
RABI ROY
mob no.- [protected]
residential address- 738D RCF Township, Kapurthala, Punjab.
[protected]@gmail.com

Hello,

I have taken Airtel broadband connection few months back for Higher education purpose. It was working well until 12 Feb 2011 but suddenly I started facing problem of frequent disconnection. Connection is not stable for 10 minutes also some time & speed is tremendously reduced.

I have launched several compalints with Airtel customer care. First complaint was given on 15 Feb 2011. All the time they are assuring problem will be solved in 24 Hrs but these 24 Hrs are not yet completed.

I am suffering a lot due to this & I have called several times for this to Airtel. I have also given compliant with nodal office & also with appelete. But until this time no one have time to look after it.

Instead they send sms like..problem has been resolved (without attending),you were not in house..our people have visited(whereas nobody have visited us)..

I want a quick solution on this problem ..Pls help me..

Details:
Ketan Karlekar-[protected]
Landline No: [protected]
Complaint No. 43016726

Also mails are already sent to :
nodal.[protected]@airtel.in
appellate.[protected]@airtel.in
In regard of this complaint . But I have not received any service. Is this the purpose of customer service??

Kindly take action ASAP as I am suffering a lot.

I am using the number [protected].
this is my additional number which i do not use regularly and each time i insert this card and start using it its balance is reduced by 50 to 100 rupees due to activation of some or other service. Then i have to call those arrogant customer care executive and talk with them just to here that we can not give you the refund and all. after convincing them for so many times they give me the refund. this time also same thing happened. I haven't used the mobile for so many days and after starting it i found that the balance is reduced by almost 25 Rs. when i talked with customer care escalation officer (Mr Jitendra Kotwal), he said "we can not refund the amount. Do whatever you want to. Its not our fault that you do not use the number regularly. You need to check it regularly. And he was so confident that the service was activated by us. We haven't used it then how can we activate the service." These guys should be shamed of doing such things. Each time i start using this card i come to know about some service. Airtel is hope less and should be penalized for such things.

Please help me in this.

The complaint number is: [protected]

If same things goes on i will switch to some other service provider.
these guys do not know that now we can change the service provider itself......

HI ,

I have taken a airtel digital tv connection 4 months ago.

I have recently moved to a new place with in the same area(i.e whitefield).

I have raised a request for relocation 5 days back.i.e. 02-mar-2011.

They gave me a request number and told me that it will be done in 48 hours .

They gave me a phone number of the engineer.

he never called me and I tried his number and I was not able to reach him for 2 days.

I really do not know what is their SLA for this kind of request.

It is bad from their part not fixing the antenna for 5 days.

I have missed all the important cricket matches.

God knows when they will fix it.

Customer ID : [protected]

Request #: 5684924

Hi,

My name is Hafizuddin Ansari from Howrah. I am trying to change my current mobile service provider to Uninor. Presently I am using Airtel and my mobile number is [protected]. From the last 45 days I am trying for number portability to switch my mobile number from Airtel to Uninor. For this I sent an SMS for PORT number and then submitted the necessary documents to Uninor.
After two weeks Uninor replied that Airtel is not realeasing the number due to some technical errors. When I approached to Airtel customer service then they replied that everything from their end is OK and there is some fault from Uninor. I contacted Uninor and they said that they are OK from their side. Later after lot of request Uninor asked me to re-submit the application. As per their request, I have submitted the documents again. But later I got the same response.
Uninor again said that it is the fault of Airtel and when contacting Airtel then they are saying that its Uninor fault. Later I visited Airtel Service Centre in Howrah Dobson Road and they said that it is TRAI who is not allowing me for number portability.
Please suggest whom should I go and what should I do to solve this problem as soon as possible.

Hope to hear from you all soon.

Regards,
Hafizuddin Ansari
+91 [protected]

Respected Sir,

I am Sarath P Raj from Triupunitura in Ernakulam dist. in Kerala. I have using Airtel prepaid connection for the past 5 months [[protected]]and I have charged for value added service of Airtel for 3 times without my knowledge. Once my account was put in hold by Airtel for the address verification purpose and I went to the nearest Airtel office in Ernakulam which in Elamkulam. And they verified my account and when i reached my account Airtel has took my Rs 25/- for using a value added service.
When I called their customer care office in the number 198, the customer executive told that I had used their offer to talk with a film star which was in the period my account was in the hold for the address verification.
I couldn't understand how that became possible since they airtel executive told me that I wont be able of receiving and incoming or make any outgoing calls.
The next time they charged me Rs 25/- again claiming that I had downloaded java games from their Airtel live. I didnt connected to their any portals and it was downloaded automatically that too I had complained there and the deactivated that offer and I told them to activate the Don't Disturb service and they told that they had activated that still I'm receiving those unwanted message from Airtel.
Before two days again I received a offer message from Airtel and when I was notified with a new message in my cell phone, I opened it to see whom it and it was a offer message from Airtel and when I opend the message, the product has been activated even without clicking the link the had provided and again they charged me Rs 10/- for downloading a java game from them without my knowledge.
Now I understood the cheating of Airtel that, they had made these offer message automatic activation when a customer is opening to read whom send the message.
Airtel has deducted my Rs 60/- claiming that I'm using their value added service which are activated by them and not me and am also not satisfied with their customer care executive's response.

Hoping that my compalint against this will be considered and expecting justice.

Your's sincerely
Sarath