Airtel Complaints & Reviews

I am a existing user of Airtel Postpaid connection and bought a Airtel World Calling Card with Card#:
card no. is 985180520000985180520013 on 7th March 2011 for to use the same in US, I tried activating the same in there calling the Access number given in the pack[protected], after when I start inputting the card no. It always says that too big a number. I am still there in US and my contact number is [protected], my wife has even tried calling the customer service in chennai to get help, instead they have activated the International Roaming instead of giving the steps or helping to activate the card which I have purchased for Rs.300/- and which is valid for just 3 months. My request is somebody help me to activate my card so that I could use that before coming from there or guarantee me that my money would be returned back.

My mobile have been activated with WeeklySub and RoadiesBlog. I don't even know when i activated them. I wanted to deactivate them by contacting customer care. But my default language have been set as hindi. With that little hindi i know, i contacted an executive, and he told me to change the preffered language by dialing 121. But there is no option for changing language. I dont know why the so called customer care 'executive' or 'officer' cannot give me the right solution. I have been using Airtel from before but now it's really becoming poor in services. And, how come my mobile gets activated with WeeklySub and RoadiesBlog without me noticing. It's me and only me who use my cellphone but i dont know what is goin on, this makes many customers sick. Why don't you give a confirmation message so that people wouldnt make any mistake?? It's not good to do things just for money. I hope you will know better but i want to remind you that customer satisfaction is as important as the company or service provider.

Therefore, sir, i request you to kindly deactivate WeeklySub and RoadiesBlog and set my default customer care voice language to ENGLISH. Thanking you.

My mobile number: [protected]

Dear Sir / Madam

This is to inform you about the problem I am facing with an offer of Nokie N8. There is an offer in below link on Airtel website -

http://www.airtel.in/wps/wcm/connect/Airtel.in/airtel.in/home/foryou/mobile/prep...⇄

I have just purchased Nokia N8 - on 06.03.2011 - Mumbai. My Airtel Mobile Number is [protected].

I am from Hyderbad. According to this offer when I insert my sim first in mobile this offer i should get avail but this is not the case. I tried doing it again and again but I am not getting any Mobile Office Offer. Also, called 121, 1 drop by executive, 2nd listen to query and put hold and no repsonse. This was just a very careless response I got from Customer Care. First they dont even know about this offer they say and this offer is there as you can check above Airtel website.

I really need to get this offer as I think I should get it and I am a net user and with a mobile of N8 i guess internet seem to be a necessity. Now kindly please response to my query and tell me what could be possible solution. What tell me I feel my problem is genuine and better this offer get activated by Airtel on my [protected].

Waiting for your earliest postive response.

Thanks & Regards
Jaydip Majumder
[protected]

My father is using BSNL No. [protected]. We are residing at South Tukoganj, Indore where we were facing too much network problem.

Recently we have applied for number portability and wanted to switch into Airtel. It was in process but before completion of long process of number portability BSNL has deactivated the SIM.

Now we are going BSNL and Airtel offices to get activate the SIM but BSNL is referring us to Airtel and Airtel is referring to BSNL.

Inspite of back to back follow up at both the service provider we are not getting any solution and our number is still deactivated.

Kindly please look into the matter and help us in getting the SIM activated.

Thanking you.
Naveen Bhatt
[protected]

R/Sir airtel company cut my prepaid balance rs 21.90 on dated 11.03.2011 without any reason and infermation. after this i contact CC No 121 CC answer me cut your balance For activate value added Service activate by us. but SIR a did not activate any value added service. SIR i did not recive any sms and call on this date from airtel SIR please check how activated this service. THANKS Ajay Kumar

I am getting everyday love tips by sms without activating the service. Airtel is deducting amount from my balance.I want to stop this and want my money back.my mobile no. is [protected]

I had recharged my airtel prepaid connection( [protected]) RC44 for SMS pack.But they activated cricketnews service free for 2 days.After 2 days they started deducting Rs.1 / day.Customer care executive told me that they cant deactivate it online and asked me to wait till 15th of this month.Remember, Rs 1 is deducting each day.Cant i get a solution for this? Heavens sake MNP is there and i'd rather switch the operator

Respected Sir,
This is aarish and the complaint is in regard to my landline number[protected] ,which has been registered in the name of my dad (S.Ramesh). Actually ,we have a total outstanding bill amount of Rs.3000(app) from the month january until now.But we feel that we have been overcharged for the landline usage since we have'nt used the phone to that extent. So,kindly check out the credibility of our bill amount for the months as stated above.
Another issue which i wish to bring to your notice is that i haven't been briefed with a novel way of blocking the outgoing calls of my landline phone. The methods suggested by your customer care officials were tried by me but it is not coming into effect.So,kindly,acknowledge me with the correct way to block the outgoing calls of my phone. Thank you,

with regards,
R.Aarish.

Hi,
My Airtel Mobile Number is [protected]

I called on 6th March 2011 on 121 to activate 3G on my phone and just in few minutes I got message saying 3G has been activated and soon after that I received another message saying Requested Service Settings cant be download on phone, call 12118 for manual settings. I called and the person was unable to provide with any help and raised a Service Request No 36216080 saying somebody will call or I will get message by 9th March 2011 09:30:00

I waited till 9th March 2011 till 18:00 but nobody called; and till 9th March 3G was still not activated; again I called and I was told that Service Request No 36216080 has been closed and the person again raised a new Service Request 36278034 and told some configuration for my Iphone which I did accordingly.

On 10th March Finally I get a Message : 3G is activated. Soon after that I saw 3G icon on my Iphone and then after 2-3 Hours it just got disappeared. The browsing speed was around 0.5 Mb wheareas I was told that I would getting anywhere between 7.2Mbps to 21 Mbps, and while 3G icon was there the signal strength went to just 1 BAR. Since 10th March I cant see any 3G icon; Its running on my normal Iphone Internet Plan. I called up again on 11th March 2011 and told all the issues to customer care ; All the guy could do was, He raised a Service Request 36326626 and saying the Team will get back to me by 18th March 2011 13:30.

Does take 15-20 days to activate 3G or to resolve problems related to activation of 3G?

It is hard to believe that AirTel does not seem know the solution to fix my problem. I have decided to wait till End of March 2011 and if the issue is not addressed, I will move on with other 3G providers.

Praveen Raisinghani
+91-[protected]

Dear sir,

My mobile number is [protected] and it belonging to ORISSA state. On
Friday[protected] time around 11:50 AM automatically one service named
airtel tadaka activated in my mobile number [protected]. When I called
customer care they are unnecessary arguing with me stating that u have
activated through internet this service where as I have not at all
activated that said service in internet. If fact I don't have internet
service pack activated in my mobile.

Afterward I disabled that airtel tadaka service by sending a message
and again they activated one service named hello tune automatically
and made my balance negative. Now they blocked me to contact them. How
can u block to contact customer care? Is it legal? What a useless and
harassment situation they are creating. In the name of service what
these people are not doing fraud?

Please don't cheat the peoples. First appoint proper customer care
person and give good service. No company can survive by this type of
cheating work. Might be some of your customer care executive or you are
office people activating some service for their benefit and harassment
facing by we people. Try to find out what is going on in your company.
This is not me who is facing this problem, a huge number of peoples
are facing the said problem but previously I was not believing this
but when it happened with me I understand. I m requesting u please stop
this type of cheating to innocent people.

Can any body do something on this my matter please do some necessary
action as soon as possible. These people always doing this type of
useless things. Please stop these types of cheating.

Thanks You

KAILASH CHANDRA SAHU
CHIKARADA, GANJAM (ORISSA)
PIN CODE: - 761008

Respected sir/mam
i had one broadband connection with airtel[protected] which was disconnected by me on 4th or 5 th september 2010 with complaint no.37181468 and reference no was 1192531 they said to me this is cancellation no. also i went to airtel head office ,ferozpur road ,ludhiana , to disconnect it they sent me back with this reference cum cancellation no. and said to fill the last bill till 16th september i did the same and paid it Two months back call from delhi office came regarding the same issue and it was toldthat your matter is closed and the above saivd no.is alloted to other some people, today 12th march 2011 again from airtel office with phone no.[protected],Rahul SHARMA was threatening that you will have to pay the bill even if you have cancelled it he will send recovery team to recover the amount he has tried to dis respect me with loud and filthy language so i request you to take a stun action against Airtel and Mr. Rahul Sharma

My prepaid mobile no. is [protected]. Yesterday a sum of rupees 15/- has been deducted from my account stating that i have made an ISD call whereas i have never used ISD. Most of the times Airtel deduct money from my account for the services which I never asked for / used. The company is cheating its customers. Moreover customer care number of Airtel does not respond.

Dear Team,

I had purchased 32" Sony Bravia LCD before one week and after contacting several time to customer care on phone you people are not able to install Digital TV at my home (Junagadh, Pin 362001). Every time I had been diverted to different process to contact the dealer of Airtel Digital TV and asked for the installation.I had also tried for that and got replied that they do not have stock of HD TV. very ironic !!!

I have experienced very poor service from AirTel and it seems lack of networking and alignment in technical as well as sales team from Airtel Digital TV even before it yet to be installed. Eye sores for team Airtel way to go friends...........

Regards,
Tushar Patel
[protected]

I'm not a customer of Airtel and do not possess any Airtel number. I got a mail from Airtel Legal Department some time back stating I've some payment due and I replied to that I do not have any such kind of number. Today I got a call from legal department of Airtel and somehow they got my address everything and stating one of my friend name Karthik took a connection and I do not know any person with that name. It is kind of harassment for me. Please suggest and let me know how I can proceed with this.

Below is the mail I got and the reply I sent

rom Raja Vure <raja.[protected]@gmail.com>
to "[protected]@airtelmail.com" <collections.[protected]@airtelmail.in>
date Mon, Jan 17, 2011 at 11:13 AM
subject Re: FINAL REMAINDER
mailed-by gmail.com
hide details Jan 17
Hello

Pls check what are you sending and who is the recipient of the mail before sending such mails

I can proceed for a legal action if such things repeat again

Regards,
Raja
- Hide quoted text -

On Mon, Jan 17, 2011 at 11:06 AM, [protected]@airtelmail.com <collections.[protected]@airtelmail.in> wrote:
LEGAL NOTICE DATED 16/1/2011.

KARTHIK R



Sub: Outstanding Dues on your Airtel Mobile.[protected]

Ref: Mobile No:[protected] Account No:[protected]

We have not received a response to our Previous Tele-calls/Field visit & Letters

regarding non -payment of bills towards the above said account for a net outstanding of Rs 2692

We must now tell you that we expect payment to be made on or before 17/1/2011. If payment has not been received immediately we will pass the matter to our solicitors with instructions to commence legal proceedings. This will be done without further warning to you.

Please make the payment in favor of M/s.Bharti Airtel Limited -Mobile Services A/c:[protected] by cheque/DD or by cash/credit card. If you have already made the outstanding payments prior to receiving this letter you are requested to furnish us the proof of payment to avoid further action.

If you have any queries please do get in touch with our representative Anusha on [protected]
Thanking You
Bharathi Airtel Ltd

I AM USING NO. OF AIRTEL PREPAID CARD NUMBERING +[protected] THE COMPANY IS CUTTING OFF THE BALANCE BY GIVING THEIR EXTRA SERVICES WITHOUT THE INTEREST OF THE CUSTOMER AND WITHOUT THE KNOWLEDGE OF THE CUSTOMER. SO IT REQUESTED TO COMPANY NOT TO MISUSE OF THEIR SYSTEM BY STARTING ANY SERVICES ON THE MOBILE NO. SHOWN ABOVE.

We have Airtel Digital TV connection since last 1 year. Recently there was some signal problem from Airtel becuase of which our connection has been lost since last 5 days. We registered a complain on the second day itself on which problem started. Inspite of following up 5-6 times there was no response from Airtel and they even didn't send their support engineer to even look into the matter. I hope Consumer Court will look into this matter at their best possible way.

Following are the details of complaints made to Airtel from our side:

Complaint Number raised to Airtel support on 9th Mar: 5804318
Complaint Number raised to Airtel support on 11th Mar: 5821331

The complaint # 5804318 raised on 9th march was automatically closed though our issue is still open !!!

quoting and copying my e complaints to the airtel email id, writing to which was suggested as the only option by a so called 'customer service representative' from the company, ideally this position should be named, 'customer harassment representative'.
i suppose the two mails that i will copy here should be self sufficient in explaining the nature of the problem.
first:

from atisha arora <[protected]@gmail.com>
to [protected]@in.airtel.com
date Mon, Feb 28, 2011 at 3:40 PM
subject [protected]
mailed-by gmail.com

hide details Feb 28 (12 days ago)


Hi

I have been a customer with airtel for almost 7 years now. I use the number [protected]. I had moved to Delhi for approx 8-9 months and taken a dependent connection there.
My delhi number was [protected]. This was a corporate connection in the name of my brother-in-law Mr. Abhishek Jaywant.

I moved back to Mumbai in the first week of December. I changed my number sometime around 2nd or 3rd week of December and started using my old number -[protected] again.
I had to apply for the connection all over again.
I made way too many trips to the airtel customer care centres in gurgaon to ensure that my number is retained beyond the expiry term of safe deposit scheme that you guys apparently have. However they sounded helpness and they told me I could keep it in safe deposit scheme only if I go to Bombay and request for it.( Highly unreasonable, but that is what u expect from your customers). As expected it could not stay in the scheme and I had to apply for a fresh connection.

I got my old number as a new connection and started using it in December, When I got the connection I asked at the centre to get my Delhi number disconnected. This happened across the counter and I was assured it will be done.

However I made a call around the 12th of jan when I got to know that my number is still not disconnected and I have been charged rentals. I spoke to your representative to wave off the rental because it was an error at your end and I will pay the remaining amount. He asked me for a transaction number to which I mentioned that the disconnection request happened over the counter and I was not aware of any request number given at that time. Your executive therby agreed to wave off the rentals and asked me to make a payment of Rs 860. I asked him to send me a bill for the same and I would make the payment. I did not receive the bill. The bill that came to me was password protected and even after sending mails asking for the password, nothing was sent and I never received a duplicate bill copy. I still dont have a bill to verify how the amount chargeable to me is Rs 860.

I was very sure that I will not make the payment till i get a bill. Till DATE I dont have it.

Now unfortunately my brother-in-law who's dependent connection it was has been getting calls that his number will be disconnected if the payment is not made.
I spoke to your customer care again yesterday. The person I first spoke to told me that my bill amount is not Rs 860 but Rs 1095. I was shocked to know that Airtel is charging rentals again for a number that has been disconnected. DISGUSTING. She said she could not help me with my query and transfered the call to a senior who tells me that no matter what I will have to make the payment for the additional amount charged as rental because the number has been disconnected and now he cannot do anything about it.
He told me that he will not wave off the extra rental charged and if I want I can write to the id [protected]@airtel.in


Its simply disappointing to see this kind of service from Airtel. In the past I have faced innumerable issues with Airtel. Just to name a few

1. I requested was ISD to be activated and I was told it will be done. I reach my destination and I dont get any network. I called back home from a local phone only to know that Airtel wants a security deposit of Rs 5000 to activate it.

2. I Do not get my airtel bills for the new connection [protected]. i only get calls to make the payment.
3. I have an airtel broadband connection in my husband's name who is a privilege customer -for which again bills are not sent.

REAL SERVICE.

I AM DISGUSTED WITH THE WAY YOU GUYS HAVE STARTED FOOLING YOUR CUSTOMERS.

I STILL DONT HAVE A BILL AND I NEED TO MAKE THE PAYMENT. COME WHAT MAY, I WILL NOT PAY BEYOND RS 860 .
I AM 100% SURE THAT THERE IS NO SUCH THING AS A PREVILIGED CUSTOMER FOR YOU. BEING WITH AIRTEL FOR 7 YEARS HAS REALLY NOT HELPED ME AND OFF LATE HAS ONLY CREATED PROBLEMS FOR ME.

I WOULD REQUEST YOU TO PUT AN END TO MY MISERY AND SEND ME THE BILL SO THAT I CAN CHECK IT AND MAKE THE PAYMENT. BE REST ASSURED THAT I WILL NOT PAY EVEN A PENNY BEYOND RS 860. IF YOU SEND AN E-BILL PLS DONT FORGET TO SEND A PASSWORD WITH IT.



U GUYS SHOULD PULL UP YOUR SOCKS, THERE R WAY TOO MANY SERVICE PROVIDERS WHO ARE VYING FOR OUR ATTENTION. AND IF YOU CONTINUE WITH YOUR SERVICE VERY SOON YOU WILL LOSE A CHUNK OF YOUR CUSTOMERS.



then another mail i sent three days ago!

from atisha arora <[protected]@gmail.com>
to [protected]@in.airtel.com
date Wed, Mar 9, 2011 at 4:59 PM
subject [protected]
mailed-by gmail.com

hide details Mar 9 (3 days ago)

I have still not received any response.

Highly disgusted and disappointed.Having been a customer for 7 years with Airtel now I seriously think of switching my service provider. Dont think loyalty to you guys pays.

IF i do not get a response within the next 48 hours I will file a complaint in consumer court.

And for all the mental harassment that I have gone through, you guys better write back to me with a resolution in my favor.



On Mon, Feb 28, 2011 at 3:35 PM, <[protected]@in.airtel.com> wrote:

Dear Airtel Customer,

Thank you for writing to us. We have already received a similar email from you earlier.

We are currently resolving your query and would revert to you within in 24 Hours.


Warm Regards
Airtel Customer Service

This is an auto-generated response. Kindly do not reply on this mail.

[protected]-Original Message[protected]------
Subject: [protected]
Date: 28/02/2011 03:22:08 PM
From: [protected]@gmail.com
To: [protected]@in.airtel.com
Message body:
Hi,

I have been a customer with airtel for almost 7 years now. I use the number
[protected]. I had moved to Delhi for approx 8-9 months and taken a dependent
connection there.
My delhi number was [protected]. This was a corporate connection in the name of
my brother-in-law Mr. Abhishek Jaywant.

I moved back to Mumbai in the first week of December. I changed my number
sometime around 2nd or 3rd week of December and started using my old number
-[protected] again.
I had to apply for the connection all over again.
I made way too many trips to the airtel customer care centres in gurgaon to
ensure that my number is retained beyond the expiry term of safe deposit scheme
that you guys apparently have. However they sounded helpness and they told me I
could keep it in safe deposit scheme only if I go to Bombay and request for
it.( Highly unreasonable, but that is what u expect from your customers). As
expected it could not stay in the scheme and I had to apply for a fresh
connection.

I got my old number as a new connection and started using it in December, When
I got the connection I asked at the centre to get my Delhi number disconnected.
This happened across the counter and I was assured it will be done.

However I made a call around the 12th of jan when I got to know that my number
is still not disconnected and I have been charged rentals. I spoke to your
representative to wave off the rental because it was an error at your end and I
will pay the remaining amount. He asked me for a transaction number to which I
mentioned that the disconnection request happened over the counter and I was
not aware of any request number given at that time. Your executive therby
agreed to wave off the rentals and asked me to make a payment of Rs 860. I
asked him to send me a bill for the same and I would make the payment. I did
not receive the bill. The bill that came to me was password protected and even
after sending mails asking for the password, nothing was sent and I never
received a duplicate bill copy. I still dont have a bill to verify how the
amount chargeable to me is Rs 860.

I was very sure that I will not make the payment till i get a bill. Till DATE I
dont have it.

Now unfortunately my brother-in-law who's dependent connection it was has been
getting calls that his number will be disconnected if the payment is not made.
I spoke to your customer care again yesterday. The person I first spoke to told
me that my bill amount is not Rs 860 but Rs 1095. I was shocked to know that
Airtel is charging rentals again for a number that has been disconnected.
DISGUSTING. She said she could not help me with my query and transfered the
call to a senior who tells me that no matter what I will have to make the
payment for the additional amount charged as rental because the number has been
discon

UNFORTUNATELY THE ENTIRE BODY OF THE MAIL IS NOT BEING DISPLAYED IN MY ID< SO I AM UNABLE TO COPY IT.
but as you can see, after giving them ample time and forewarning them about raising this issue with a competent authority, nothing at all has been done by the company, not even an attempt to address the problem.

Dear Sir/Madam,

Please help me for this problem,

I am taking an airtel two Sim of Airtel prepaid number #[protected] and I am submit my ID to Dealer from which I am taking a number thereafter a call from your Airtel Company for equiery of Document related to my number, I am giving the information about myself. But as per your Airtel Company my number is restrict due to non match of ID proof with your records and as per your customer care exceutive this number is operative in other name ID Proff and tell me how to number can Restart and please help me for find my ID Proffs as your record.

I am sending after your reply my full address and other things for finding my ID Proof.

Please solved my problem as soon as possible and reply of this problem on my Cell Number #[protected] or my Email Id :- [protected]@itimes.com


Yogesh Kumar
Cell # [protected]

I have been trying since 7th march to get UNIQUE PORTING ID from airtel mobile but i am not getting any reply from them. When I called customer care for 4 times, but every time he gave me vague answers.
So what should I do in order to get the unique porting ID?

I have recharged booster for 195 schemes are airtel to airtel 10 paise other mobile 50 paise and 10000 sms free but this time they have not given any sms for me i called airtel customer care last week they informed that i have 100 sms free per day but they deducting 50 paise per sms.