Airtel Complaints & Reviews

Airtel is a worst brand!!!

Hi

I bought SONY BRAVIA 22'' EX3 with which the company lucratively give the three month free Airtel Digital TV connection @ Rs.725. But when you call the customer care of Airtel (stupid of all) for generating customer ID (it takes time) and then your phone number takes 1 day to register in theri database (big problem) the worst is - before hearing your grievance they will try to upsale the other products such as HD TV connection, etc etc packages. that a new client is calling you for assistance and you are up selling other products.

Managed to get some executives number from the store where I first inquired about the TV, he took all my serial number, SPS number o the card I got with the TV and promised me to send people for the installation the next day. Even worst, the installer called and promised 1 hour which has till not happened (its already 24 hrs). Interestingly everyone's mobile is switched off.

They are all looters. WHo suck the blood of the people. Airtel would give such a shame-full picture was not expected. These are the days when people promise hours and delivers it while taking one/two is itself a crime.

Hope I am being heard.

AIRTEL digital tv relocation
HI,

I have taken a airtel digital tv connection 14 months ago.

I have recently moved to a new place(Agarpara, Kolkata, 700109)(i.e whitefield).

I have raised a request for relocation 5 days back.i.e. 05-mar-2011.

They gave me a request number and told me that it will be done in 48 hours .

They gave me a phone number of the engineer.

he never called me and I tried his number ([protected]) but he behaved with me very badly.

I really do not know what is their SLA for this kind of request.

It is bad from their part not fixing the antenna for 5 days.

I have missed all the important cricket matches.

God knows when they will fix it.

Customer ID : [protected]

Request #: 5733649

My name is Gautam shokeen I have a Airtel digital Connection TV last 4 days some technical Problem in my Airtel digital Connection I Registered a lots of Complaints but there is no responce pls resolve my problem as soon as possible.
my customer id is [protected].
Gautam Shokeen
contact no [protected]
add 70/1/2 Mangol pur kalan marble market outer ring road opp West Enclave
Delhi-110085

Airtel DTH — Relocation

Hi,

I have taken the AIRTELL DTH connection, I given compaint to customer care to relocate the dish, for that they are not responding .

I went to Uninor store on Monday and I got a written letter from them that the application is canlled by Airtel and not from Uninor. They also informed that Airtel did not mention any reason for the same. When I visited the Airtel store then again the people sitting over there are saying after seeing the letter that its not Airtel's fault. When I asked them in written then they simply denied and asked me to contact the Nodal Officer withour letting me know the reason for cancelling the application.

PLEASE HELP ME.

As per your resolution I sent a mail to the adresses which you have mentioned.

Hope to hear from you very soon.

Thank you for all your assistance.

Regards,
H Ansari

Hi Rakesh,

The issue has been resolved by the Head Zonal Operations Mr. Harvinder Singh Jaswal.

Thank all for solving out the problem.

Regards,
Hafizuddin Ansari

Dear Sir/ MAm

This is Rajendra BHarti from Saharanpur(up), 247001. My Airtel No is[protected] from last 8 years...
I have a complaint regarding your Automatic Activation Services... On my No. You have activated Caller tunes without any Prier information and my balance is already started to deducted... i have already spoken to the Coustomer Care but i havent got any Good responce from that side... and as i m using my No. there was NO Caller tune activated on my No. bt i Got a Sms from ur side thats is of Balance Deduct I.e. Rs. 60/- from 90 Days...
I have spoken to your one of the Executive they put my Phone on HOld for 27 mins... but i havnt got any responce still and now they have activated my caller tune after my call... which i really dnt want...
... Hope you will revert me asap... otherwise i have to take anymore actions on this...
Matter is not of Balance or MOney... its of Services and Informations only... i m w8ing for ur responce ASAP...

Thanks & Regards
R.P. Bharti.
Govt. Employee...
[protected]

Please do call me again in my mobile number mentioned in your records

Hello Rakesh,

I disagree, there wasnt any resolution came from Airtel end for the queries which i raised.

Airtel Landline — Over Billing & QOS

I have made complaing Regarding ISD over charges .
& even BTSOL & Airtel Switch team has verified the problem of over charging in ISD .

Still i cont... to have the same problem .

1: when Airtel charges for TDM Voice why is the Quality offered is VOIP ?
where the recivers reive our call as no number / local number /Private number .
and quality of voice is horriable, billing is overcharged.

On an average its 10 % of the bill.
all my email to Nodal & support have gone unreplied tlll date in last 3 Years except automated reply.

Hope Big Telco like airtel will at least care to reply to genuine customers email.


Regards
Raja Tiwari
4376671

my phone call diatel this month and last month send my e-mail address p.z. emidately my phone no. is[protected]

I fully agree with the post and think that all my points have been brought forward in this post.
To add my comments, I will say that Airtel is basically a money sucking company which knows only to mint money without thinking what their customer is receiving in return. Perhaps they are too proud to be Numero Uno. But they do not know that what goes up comes down with the same speed. A little example is they charge 50 p per minute for listening to their customers. Has the company has gone so bankrupt that they feel proud to charge this 50 paise which even a beggar on the street does not accept. Change you attitude towards customers right now else the customer will change you. Is the message clear Mr. Mittal.

I support the views and concerns raised by my fellow sufferer in the hands of Airtel.
Airtel is just minting the money by cheating the customers through activating the value added services even without a customer subscribing for. That is why Mr.Mittal and Kapoor are so rich in India. They are sucking the blood of the
customers on whose income they are runnig the show. In India, every Indian wants to have a value for their money. But not by the type of value which the Airtel is extending. Mr.Mittal you may be sitting in a highly sofisticated Air conditioned office and house but don't forget that all these have come from the common man's earning.
tkp

Even I am one of the dissatisfied customer's of Airtel. As mentioned above no body seems to be literates. They do not know even to talk a single sentence in English correctly. Above all this they take fake complaints in the sense they take only complaints which they think is easier for them to resolved and rest of the issue what the customer says over the call will not be recorded at all anywhere in any of the request number howmanyever times you call. Because I experienced the same kind of , useless and frauduelent service. I have been on the call since Mar 11 2011 until Mar 29 2011 for the same issue and I have spoken with nearly 10 different people starting from Customer Cre till Cancellation desk and all of them seem to be useless and fraudulent people who give only fake and false promises. I will definitely share my horrible expereince to all my friends, colleagues and relatives and save them from using this service. Airtel Sucks!!!

I fully agree with the views expressed by all the above fellow sufferers like me. I had a life time prepaid connection for the past 7 years. This number is used by me in all my contacts all over india and abroad, bank accounts, mutual fund investments etc

The connection was obtained after furnishing all documents such as address proof, identity proof etc.

I had been abroad recently for about 5 months and on my return to India, to my surprise and dismay, I find that my connection is disconnected and stopped working though it had a balance of over Rs 1000/-. I took up the matter as usual on 121 only to be told rudely that my number is disconnected and it is recycled and nothing can be done about it and I have to forfeit the balance too. I never got any intimation or notice that it will be disconnected as per their so called process.

I was never told that connection will be disconnected if not used for a few months. It is illegal to disconnect a live line without giving sufficient notice to the subscriber.

I visited the air tel customer service center in Hyderabad and requested for help. They said they cannot do anything about it.

I sent an email to their nodal officer for andhra circle and got a reply that nothing can be done about it and they were gracious to advice me to go for another connection

I sent an email to their appelate for andhra circle with the same result.

Now I intend to write to TRAI and ombudsman.

The service is terrible and totally unsatisfactory. My telephone number which was illegally disconnected by Airtel was [protected]. My email id is [protected]@gmail.com

Is there anything else I can do. I also intend to file a case with consumer court.

Everyone is right. Who is that Rakesh Ranga (This fellow does not exist)?

Even I had similar bad experience from Airtel mobile.

On 27th of May 2011 suddenly my outgoing call got disconnected. When I enquire about the same in 121 they have told me I have to submit the documents in the nearest Airtel office to continue the Airtel service. The same day I have submitted the doucments in one of Airtel outlet in Bangalore and they have told it will take3days to get reactivated.. After 4th day of document submission I called 121 asking weather document has been received or not. They have told they have receieved it yet. On the fourth day they stopped my incoming calls also. Again I went to Airtel office to check the same.They have confirmed they have submitted documents to Airtel. It will take another 2 more days to get it processed. When I called Airtel about the status of document. They are saying now the mobile number has been recycled. I need to go for a new number? This is the number I have given in all my bank and communication. Now I am not even able to any online transaction also. Whom do we need contact for such action from Airtel.

Joseph
email: joseph.[protected]@gmail.com

hi
my name is suraj my mb no is [protected] i have send a request for portability on 1st June but your retention team executive Mrs pushpa called me on 2nd June and offer me 199 mnp plan she told me that it was activated with in 5 days means 7th June when i go to recharge 199 it shows recharge not success on your mob no then i called to customer care your customer care executive not given me proper response then i called to nodal officer no ([protected]) Mrs kavya taken the complaint the complaint no is [protected] she told that the problem was rectifying with in 3.30 pm on 8th June when i recharge 199 on 8th june it shows the same message then called once again nodal officer no that time your executive told that it is not possible to give mnp plane to your mb no

why you pepoule cheating customer i am not asking for 199 mnp plan you pepoule only called me and told that we are giving this plan and now you pepoule only telling it is not possible to give the mnp plan to your mb no this is heppanig 2nd time i want proper reply from you pepoule

hi airtel dont cheat the customer


yours unsatisfied cust
suraj

WOW! Mr. Sunil BhartI Mittal we wish you would read all these compliant mails and improve your service. What a disgrace.

AIRTEL SERVICE IS PATHETIC. ONE WEEK DIGITAL TV CONNECTION ERROR CODE IS COMING AND NO SERVICE ENGINEER VISITED OUR PLACE TO RESOLVE THE SAME. TILL DATE I SPOKE TO 10 CUSTOMER SERVICE PEOPLE AND EVERY BODY GIVING FALSE PROMISE WHICH IS DISGUSTING . I HAD A TALK WITH SANGEETHA / MURALI / KAVITHA // MUTHU / ETC ETC AT CUSTOMER SERVICE AND AT LAST WITH SUPERVISOR AND NO USE. TILL DATE THIS CALL IS NOT BEING RECTIFIED, REGRET GETTING THIS CONNECTION. SERVICE ENGINEER ( MOBILE NO: [protected]) ATTITUDE IS PATHETIC. CUSTOMER ID IS [protected]

Respected Sir,
This is Prasanth Reddy From Vijayawada Andhra Pradesh Iam An old customer of Bharathi Airtel.. But Iam Really fed up With Airtel Services because there is no proper cust care executives to assist and the call is not connecting to cust care from 10 days... really iam fed up with this services.. please check with our company executives...


Thanks and Regards,
Prasanth Reddy
. Manager For LG mobile service center
Vijayawada

Dear Sir/ Madam
I Munesh Singh Jamwal, R/o # 902, Phase 10, Mohali. Purchased a new connection from your Airtel Outlet at 3B2, Mohali from Gurprit (Executive) and paid him sum of Rs 300 for registration of new connection as per company policy. he provided me a sim with MDN number [protected] and told me that somebody may visit at my home at above mentioned address for Verification with in some days but there is no visit made to my home till today and the Mobile number is also barred from your end . When i asked your CCE at 121 he told me that my services are discontinued due to house found locked or person not residing at this address.
Please tell me is this possible that a connection is given to me and i paid Rs 300 for the registration at store and after that when i got my bill after sum days of activation the amount of rs 300 is still there added in grand total of Rs 500 and see my foolishness that i paid it also on 17/05/2012 with rect. number [protected] . Why ? and second thing is this i received your welcome letter at the same address. Then how is this possible that your verification guy came and found my house locked at day time or i m not residing there.
This is my request to you please looks into the matter and if possible re-initiate the verification tell me the other process to continue my services



Thanks & Regards
Munesh Singh Jamwal
Mob [protected]

One of that latest money making racket of airtel is PC Secure Services. Even if you dont opt for it, it is suddenly pushed down your throat, through an email stating that you have asked to start for the services, even though you have never asked for it. This is a deliberate ploy to fleece customers money, for services that they do not opt. You will have to go through a whole process of addressing dumb customer service executives (guess the word executive is grosssly inappropriate here !!), and pay money for your complaint !!! Airtel wake up, smell the coffee before it gets too late... Guess their new ad actually means JO TERA HAI WHO MERA HAI AUR JO MERA HAI WOH BHI MERA HAI !!! Would get out of Airtel Broadband ASAP.
Pravin Narayan, MUMBAI
[protected]

I am Fully agree with the Worst Ever customer Care Services of Airtel.It seems it is like Flying a Plane Without Pilot.It is worst than even one can imagine.This company is only making Money and exploiting Customers.A surprising case with me that I am getting Arti Live Charges billed to My every Month`s Bill.Which I never activated.And to even surprise that I am following up with their Customer Care from Last more than a Year for its deactivation.And they are not capable of deactivating the same.Although they give me waiver of the same after My request.But they themself don`t know how to deactivate it.This is so Shameful for such a big Company.Shame Shame.

DEAR SIR/MA'AM,





I AM TARUN NARAYAN & I AM USING THIS AIRTEL NO.[protected] FROM 3YRS 11 MONTHS, I AM YOUR PLATINUM USER BUT DUE TO AIRTEL FRAKE BILLING & FRAKE COMMITMENTS I AM SUFFERING FROM LAST SEPTEMBER NOW I AM FEELING VERY GILTY THAT I AM USING AIRTEL FRAKE SERVICES.NOW I HAVE A DOUBT THAT FROM LAST 3 YRS 11 MONTHS MY ALL BILLS WERE FRAKE SO I WANT ALL DETAILS.



MY TWO COMPLAINTS NO ARE AS FOLLOWS BY THIS YOU GUYS WII KNOW THE ALL THE CASE.1ST:[protected], 2ND:[protected].



"I AM MENTALLY HARRESD & TORCHER BY YOUR THREE CALL CENTER PERSON ONE IS DHREENDER KUMAR(AM OF CC), 2ND IS SR.OFFICER KANIKA OBEROY(OF OUTBOND) & 3RD IS MANAGER WHO IS VERY INRESPONSIBLE PERSON REGARDING MY CASE."



NOTE:- I KNOW THAT YOU GUYS WILL NOT DO ANY THING IN THIS MATTER BUT AS PER FORMALLITY I AM SENDING YOU THIS E-MAIL.

--


Thanks & Regards




TARUN NARAYAN

[protected]
[protected]

I've purchased a 3G device with postpaid connection on 29/10/2012 from Airtel store located at E-1/1, Sector-7, Rohini with the name of Ahuja & Co. I've opted for Rs.950 plan which is an unlimited plan. After 5-6 days the speed of the device was slow, when I contacted the customer care department of airtel they told me that the usage limit of your plan was exceed the normal limit and also told me that on my device plan of 450 was activated. When I contacted the store from where I purchased the device they told me that they can submit a request for plan upgrade. Before 5-6 days my number was locked when I contact the customer service they told me that I've exceeded my maximum billing amount and told me to pay Rs.1348 for 10 day o[censored]sages from 29/10/2012 to 8/11/2012 under 450 plan. When I contacted the airtel store they are telling me to submit the amount. In this case by the real plan the maximum bill I've to pay for 10 days is around 400 but the store person put the blame on airtel customer service team and customer care put the blame on airtel store. I've the copy of bill on which they mentioned the 950 plan when I purchased the device. Please help me.

Respected sir,

I want continue my airtel mail ID : [protected]@airtelmail.in ( I have sent this
mail for 8th march 2013 - 121 customer care and platinum care ) i am daily
speaking customer care 198 for 10 days but not responding daily 1 hour and 30
min the following matter new user and password i have not received ur side.

My land line Nos.[protected] / 6002/ 6003

Please my land line disconnect all the numbers and help me. All land line
amount cleared no due

Thanks
With regards

B.Pratheep Kumar
My mobile No. [protected]

My complaint is regarding the value added services that are activated on my number-[protected] without any notification or permission.I have been charged Rs.55 on this account from my balance.I humbly request you to provide me with a solution and refund my money if possible.

Airtel — WRONG BILLING AND NO ITEMIZED BILL

Sir,
I am using the no# 98100144**... I am currently using 495 top of the plan. I have 30paisa calling and 1 R SMS rate
What surprises me is that though I have high usages of talk time, my SMS rate has been increasing ever since 5 to 6 months
I have a monthly subscription of itemized billing – rental paid every month 50 Rs
And guess what, I only get the call rate notification and nothing regarding the smses... When asked, I have been told that Airtel doesn’t provide this facility...
And when I persist, they send me the same by courier and promise me that in future I will receive the itemized bill in full (call rate as well as smses). But that was only for one month .
Funnily I am also being deducted money for the so called value added services for Airtel live –and the rep on call insist that I have subscribed to it and they insist that I have used this service no matter how much I plead innocent... They literally obtrude their policy rules and insist on something that you as a customer have not used.
The icing on the cake is your conversation with the team leader who repeats the same as the rep on the call only that it seems that he hasn’t taken or reviewed his customer relational skills.
The action to the reaction is that it makes my head boil!
Logic says to me that why will use 432 RS on SMS every month when I have a 30paisa calling?
And if I want to cross check then why is it that I am not allowed to receive the SMSES data
(Every other subscriber gives you full details – there’s no concept of policy stating that SMSES data cannot be sent)
And yes, I only want the hard copy by mail and I am strictly against checking the details on net. Sorry if that hampers Airtel saving paper policy! (I am poor I don’t have net at home and don’t have the access to It anywhere else)
Rest of the details is attached.
I don’t think that I have to say anything after you hear the recording!
SORRY DONT HAVE THE OPTION OF ATTACHING THE FILE!

good value plan pls

Broadband & fixedline phone — Wrong billing & harassement

This is in ref of my tel nos.[protected] &[protected]. After very first month of installation of these two telephones, i requested for surrender of internet facility & change of tariff plan to voice plan only on these two numbers.
I was offered a voice only monthly plan of Rs. 180 rental which i approved of, and your 121 customer care executive assured me the applicability from next billing onwards.
But to utter regret, the same has not been done despite of my repeated reminders, written requests & follow up with collection executives.
As a result, i ceased usage of both the numbers whereas a few payments were also made Despite of non compliance o[censored]r repeated assurance.
I am fed up now of receiving ur nonsense calls of harassements everyday and want to surrender both the numbers.
I can forward reference nos.of my requests and photocopies ofwritten requests along with dates of despatch for ur convenience. Kindly look into the matter at the earliest & redress my greivance. Looking forward to an action suitable o[censored]r reputation & committment.

Airtel Broadband — Incorrect Billing and Harassment

Hi,

I had Airtel Broadband connection and now i've disconnected the line after issues pertaining to billing which was very common.

I had unlimited plan and changed to limited plan for a month and after that period i reverted back to unlimited but this Airtel did not reflect this change in the next bill and despite repeated calls to the customer care regarding this, which they told will solve in 2 days the issue was never happened. Repeatedly i was bombarded with their stupid on-line calls to pay up the bill.

And after a month and half of calling to customer care things didn't change much, now that I've disconnected the line, am getting calls from collections department to pay it up. These guys sound quite rude and now they are threatening to send a legal notice and are saying i cannot do anything but to pay up the amount.
Which amounts to close to 5000/-

regards
Pramod Kumar

Airtel Broadband — wrongly claim higher amount & give harassment calls

Hi this is Monika Grover resides paschim Vihar,delhi,using one broadband connection . I request airtel people to disconnect my connection due to some renovation going on my place. my request has been registered with them whose Complaint ref no is 902123. After few days i received call from representative by suggesting us to keep your connection temporary disconnect without any cost & afterwards whenever you required get it active . now after 3 months they come up with huge bill saying temporary disconnect will cost me Rs 250/pm. when i ask them to show some proof ,then they start harrasing me & says recovery agents will automaticall get out their money out of you .
I am MBA gradaute,working with software company with persuing CS. so i can't expact such behaviour from airtel guys. Kindly resolve my issue.
Thanks

Regards,

Monika Grover
[protected],[protected]
Airtel account no[protected]

Airtel Broadband — bill not received and incorrect bill

Hi,

I dont have any words to describe about the airtel customer service. I took this airtel broadband connection in the month of june but tillnow i havent received any bill from them. I have called their customer services and complaints 198 and nobody was able to resolve the problem everytime they are disconnecting the calls i dont know how many complaints i raised for this everytime the advsr will say that yes you will get a bill within 3 working days. On top of this they will say each time that they have sent a bill and they will give somebody name. how can they send my bill to a diff person? it is really their inability to send a bill.

From the day 1 I have been facing these problem with airtel guys the person who came at the first time to collect the money and to register for the bb he told me that they can give 699 rs plan and for the first one week i would be having only limited option which is 4GB and after one week he promised me that i will be getting unlimited for the same price with reduced speed i accepted that and also he mentioned that the charge for the hub is only 600 Rs but when they came to install line the other person says that it is 800 Rs my impression on airtel gone from this point. When he took that money 699 while registering for this he said that they will install this within 4 days but i waited for this for 8 days I was really disappointed by each and every time with airtel this is not the customer service i am not going to recommend this to anybody in my life.

Now they are not leaving me any way as they are not sending bills but they will call to pay the bill and also after the first week i spoke to the guy who promised me that he is going to give unlimited bb but there is no response from him he says that he was busy and he will ask me to call again and again and after some time he told me that sir we will give from the next bill date 11/07/2011 but it is same story again that guy absconded and to verify this i spoke to airtel cust services on 12190 they told there is no order placed on the account for the unlimited option i spoke to them before 11/07/2011 to confirm this and also they told me that they dont have any option like that so i req them to close this account as i am not getting what i want and am not getting bills so they told me they will take req for this and again afte some time i got a call from one person he told me very nicely sir why dont yo go with unlimited for 599 Rs i said ok if you can give this for 599 am happy and he mentioned that it will be effective from 11/07/2011 as they can change the plan from only billdate so i said ok and I thought that problem was resolved but it was not as he hasnt placed any order to change my plan ....again same story am fedup with this and till now am waiting for my bills and again they told they are going to activate unlimited option i think i got it now again am not sure as they told me that they have activated it by 11/08/2011 postponed it seems??? for some reason...

Oh my got i never wrote this in my exams also these airtel making me to write like anything? I have never expected this kind of service from this company and they will disconnect the calls if you call the cust service because they cant deal with this and they cant answer my queries.........Finally now i asked one of the advsr my outstanding they are saying that it is around 1200 Rs......Tell me now what to do i paid already 699 and this bill is for two months it seems but after paying 699 also the charge is around 1200.....so for their mistake again they are charging late fee.. and they are telling that I have used extra bb so if am getting unlimited how can i exceed with a speed of 256kbps i will not be able to download with this speed ..? this is nt acceptable as they may think that am only one cust and they can ignore me but i dont bother but i wanted to tell this story to be cautious about this airte ...in my opinion i suggest not to take this bb connection even u will face same problems..If you call cust service u will not get help ? and they will disconnect your call after placing your call on hold for almost 20 mts that is time waste.

my airtel landline num is [protected]..............

my dear folks i will wait for the resolution for this if possible i dont think i will get from airtel because of the service i had already ...

anyhow thanks for giving this chance to express my feeling still i didnt explain things as my fingers are paining now and i cant speak to them also .....

thankyou

Yes friend... I am also feeling same...

Airtel friends locator service is not working. Any solution..?

My number is not working from 4th april to 14th april. So i m very bother by your porting service.I m facing more problem your portiblity procedure. It is procedure only 7 days but there are 10 already go but my no is not working.
My no is [protected] and my porting request no is RD277865.Please handle my problem quikley...

15/3/11

Sorry to say that the issue is not resolved so far. Also i have not received any proper communication from any airtel department. Its already been more than 20 days.

Hope Airtel will resolves the issue.

Regards
Jacob

no service engineer is attending my call.
My self Dr. Alka Goel,
1731 Ta, Colony, Pantnagar-263145