Airtel Complaints & Reviews

Please beware of the Airtel Broadband fraud done by the company in the pretext of collecting undue non-payment charges.

I had a Airtel Broadband connection[protected] in my wife's name, in my old residence in Malad West Mumbai, for which i had given a shifting request to my current residence in Goregaon (W) in the month of August, 2010. After a couple of days, Airtel informed me that the connection is not available in the new location, and hence, i gave a Disconnection request to them. After this i got a few calls from them informing me about the service non availability again and again. On every occasion, i informed them that i had disconnected the service already, and they must take back the instrument and send me the final bill. The following month, i got a call from the billing dept asking for the pending payment. I promptly made a check payment, which their personnel collected from my place. The lady in the billing dept categorically confirmed that it's the full and final payment for my account, and henceforth there wouldnt be any bill against the account.

Suddenly, after a gap of six months, on 26th Feb, 2011, i got a call from someone named Devanshu Patel ([protected]) - claiming to be a Munshi in a Delhi Civil court - who informed that there was a legal notice being sent to me for which we didnt respond. When asked, he confirmed the address, i.e. my former residence address, where the notice was sent. He also told me to get in touch with the lawyer NK Singh, who it seemed, sent the notice. Mr Patel insisted that i resolve the issue with the lawyer or else a Civil case would be registered in the court. Shocked and absolutely clueless, i got in touch with the lawyer. Mr.Singh told me that I had Rs.1485/- to pay to Bharti Airtel Broadband service, and the company had sent out the notice to recover the amount. Despite telling him that I was being wrongly billed for a month, and i already made the final payment, he wouldnt listen. He told me I had to pay the amount immediately if i want to stop the legal proceedings. And he gave me a legal id[protected]. Both Mr Patel and Singh asked me to make the payment within a hour or so to avoid the proceedings.

Feeling so helpless, i had no option but to go to the nearest Airtel shop in Lokhandwala, Andheri to pay the amount. After paying, i called up Mr Patel and Singh both to confirm the payment, and provided them with the details. I asked Mr Singh to send me the documents pertaining to the closure / settlement of the case. He took my address and assured that he'd send the 'khareej-nama' (out of court settlement) to me via courier as soon as possible.

After all these, I called up Airtel customer care (121) and complained about the wrong billing, and the harassment i just had gone through. They esacalated the case, and one Mr Raghavendra from the escalation dept got in touch with me. After seeing all the records, he admitted that it's a mistake from Airtel's side as they took 15 days to process the shifting request for which the account remained active despite me cancelling the same. hence i was charged for the month, and the company kept sending bills to my old address, even though they were fully aware that the i had shifted from the address. In 6 months, the amount, with recurring interest and subsequent fines, went upto Rs 1485 from Rs 900, and then they had sent me a legal notice to pay the amount. He assured me that i need not worry, and it would be resolved by March 1st week, and all the needful would be done; they would get in touch for the same. But, unfortunately, they never got in touch, and nothing had been done!

In the mean time, i found out that there are many similar cases being reported on several internet sites. There are several posts about how the customers were trapped by the company in exactly the similar manner i had experienced. You can search google with "Airtel lawyer NK Singh" to see those complaints. Meanwhile almost 10 days went past, and there was no document from Mr Singh. So, i called up Mr Patel and NK Singh. After many attempts also, i couldnt contact Mr Patel, who simply doesn't pick up the calls, or the number is switched off. However, I was able to reach Mr Singh. but, to my surprise, he simply denied such calling ever took place at all. He refused to send me the necessary documents, and was extremely rude. I spoke to several persons in that Law firm that Mr Singh claims to work for Airtel -- Naved Khan, Nk Singh, Prashant Verma, who keep denying any such incident, and tell me that they give a damn.

I feel extremely dejected and annoyed by such malpractice being adapted by such a reputed company like Airtel. While i am exploring all my options to bring them to justice, i want to warn all of you who are reading this to be fully aware of such fraud/scam that Airtel is doing to collect undue amounts from their customers.

- Regards,
Amit Bhattacharya

Dear Sir,
I, Mausumi Chakravorty, a loyal customer of Airtel Mobile prepaid services have been charged Rs45/-
for the Hello Tunes which i have not subscribed. Message Details are as follows:
SMS received at 3:54pm on 8.03.2011
Kindly make sure that i get my refund back. I have contacted airtel customer care several times, but they have not responded yet which is very disappointing.
My request reference is CBDHT[protected].
Kindly look into this matter.
Yours sincerely.
Contact No.:[protected]

It is more than a year since I have complained and all I get is an auto reply
that we shall revert in 72 hours. Every time airtel promises to rectify the
problem and then makes the same mistake.

For the last almost one year we are being charged Rs.99 plus service tax for a gaming service we haven't used. The same problem is repeated in every months bill for over a year.

We have never used the gaming service and you have confirmed that as well. We have recd mails from Airtel gaming as well as landline departments that the mistake is at their end. The mails from the departments gaming as well as landline are state clearly that the gaming was never activated on our number. Please can someone look into it properly?

HAS AIRTEL GONE BANKRUPT? I SHALL BE TAKING STRONG ACTION AGAINST AIRTEL FOR THE HARASSMENT'S AND UNDUE WRONGFUL CHARGES. CAN WE MAKE A FORUM AGAINST THEM. THIS IS REALLY UNDELIVERABLE.

This is to bring into your kind consideration that i am using a
prepaid mobile number [protected] provided by airtel India. My number
exists in ndnc(national do not call registry). Still i keep on
receiving unwanted promotional messages. ther than this without my
prior permission unwanted service alerts have been activated on my
number and a day to day basis deduction is done from my number. Due to
this a loss of around INR 200 has been done to me. I have tried to
escalate the problem lot many times to the customer care and senior
officials such as the nodal officer of the area Mr.
Amitabh([protected]). But neither they are replying properly nor my
balance is reimbursed. Other than this i use internet on my handset
using the same number but the connection fails every time and a
balance deduction happens. I am unable to browse the internet but
balance gets deducted automatically. In this regard i have launched a
compliant with request number CBDMO[protected].A loss of INR 100 has
been incurred in this manner as well. No action has been taken in this
regard. Kindly understand my trouble anb take a suitable and humble
action

Thanks & Regards
Sumit Kumar

I would like to bring to your kind notice that on[protected] i received my Unique Porting ID IA775717, through which i ported out from Idea to Port in Airtel which was done promptly, while in the process of porting in i got a call from Airtel as well the retailer who ported my mobile from Idea to Airtel that i will receive 10ps Airtel to Airtel call charges for a period of 3 months as a Porting benefits..on[protected] my number [protected] has been changed from Idea to Airtel, much to my shock i have seen the call charges, but no use Airtel is charging the same charge though they promised me 10ps for 3 months to Airtel number. Then i lodge complaing with the Airtel customer care they suggested me that your offer will be activated with in 48 hours but in vein not activated though, again i called them they said 2 days more (complaint numbers are CMBNR[protected], CMBNR[protected]) since then i am struggling to get my offer with Airtel. When they dont want to give offers to new customers then why do they offer such packages to lure customers.

Amar Bin Salam
H.No.[protected]/63, North Lallaguda, Secunderabad. A.P.
Cell: [protected]

I have been using Airtel Digital TV for almost a year now. From the begining I have been using the Economy Pack. Being a Cricket fan I was very happy to enjoy this pack as it contains Star Cricket/ESPN/STAR Sports . But when I recharged my pack today with 6 months advance rental pack, I was so disappointed. Starsports/ESPN/Star Cricket are taken out of this pack. In stead TEN spots/Cricket/Action are added. When India tour of South Africa was going on TEN spots/Cricket/Action was not part of the Economy pack. Now when the wold cup season starts Starsports/ESPN/Star Cricket channels are replaced with TEN spots/Cricket/Action. Is this not a joke?

THIS IS JUST CHEATING OF THE CUSTOMERS...

I had so much of trust on Airtel for so long. But all the trust is gone now. I feel cheated. And more so after my series of talk with the the customer care representative. I know after this I will be advised to take the top up pack for the sports channels. And eventually I have to do so... Its matter of just Rs. 30-40....But believe me i am so hurt for this kind of service provided by Airtel.

Thanks,
Bapun Kumar Patel
Customer ID [protected]

I want Change my mobile network in same number. My mobile no is [protected] (Airtel No). In this network in my house signal problem. Then only i will change my network. I want to change a videocon network.
Many times i will complaint in Airtel network, they didnot get any action then only i will change my network. But Airtel didn't cut my connection when they will cut the connection, that time only i will change my network in same no.
Pls accpect my complaint.
Thank u...

Hi,

I was a customer of Airtel for the past 6 years, but now i'm facing lots of issues in their service. I'm using airtel broadband service with the speed of 1Mbps with DSL usage limit of 50 GB. But there was a frequent disconnection since from 29th of Jan, I called so many times to airtel customer care, they are just giving me reason not trying to resolve the issue.

Here is some of the Complaints numbers

Jan[protected], Feb[protected], Feb[protected], Feb[protected], Feb[protected], Mar[protected], Mar[protected]

For the past one month I'm just getting the speed of 300kbps instead of 1Mbps, Now they are saying I might have reached the Fair usage policy.

Just think, Is it possible to utilize 50 GB of data in just 18 days of time with a 256kbps speed internet?

I'm a technical guys so I know how much data transfer will be there?

I need a solution for my problem, and I want the details of DSL usage.

Need an immediate reply.....

I have submitted a cancellation request for my airtel broadband connection on 21st November 2011 and submitted the modem and telephone to airtel office (splendid towers, hyderabad) on 25th November 2011 . Reference number for submission of cancellation is 008681. I have paid the remaining of the bill, final settlement on 13th Dec for rupees 698/- through online which seems exactly the bill generated on pro-rata basis.

I have started receiving the bills on my old address, which I came to know lately and when I have contacted Airtel. They made my life miserable everytime I talk to them or mail them, they issue a fresh ticket everytime for resoulution.

I have submitted the modem and telephone on 25th Nov and reference number for that given by Airtel is 008681 and paid the remaining of the bill. I dont understand when they will solve the problem.

Points to be noted:

Airtel says there is a request for retaining the connection, dont know how they got the request, as I left Hyd on 25th Nov 2010.

I have submitted the modem and telephone on 25th Nov, which itself means cancellation of service, They came-up with a version that they have received the cancellation request only on Dec 7th 2011. Does submission of modem and telephone doesnt mean cancellation??( however I have given a cancellation request 1st on 21st Nov 2010 and then only submitted the instruments).


Please reach out to me for any aditional info on [protected]@hotmail.com and I am presently in US(Ph:[protected]

Thanks for the Help.

Dear Sir

I have given below the summary of this case. Now it is 8 days since the number is de activated. I have lost all business opportunity and personal mental torture. Subsquent to this mail I have written many mails to the top team in Airtel without any support. Please let me know how to proceed.

Thank you...sudharsan

[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: venkatesh.[protected]@airtel.in; nodalofficer.[protected]@airtel.in
CC: [protected]@hotmail.com
Subject: important and critcial
Date: Tue, 1 Mar 2011 23:24:56 +0530

Dear Mr.Venkatesh

I am sudharsan one of airtel's loyal customer from 2003. The purpose of me writing this mail to you is with the last hope that justice will be done to me.

I came back to India and bought a connection with airtel in bangalore and was working with a company called Blue Dart since 2003. My personaly mobile number was [protected]. I have been holding this number since then at a individual capacity. Subsquently, I joined a company called Deccan 360 in 2008 and I continued to hold this number in my name all payments were made by me individually through internet.

However to my surprise I found in the month of May that my number was transfered to the company Deccan cargo without any confirmation from my side. The below mail is evident that I had lodged a complaint to that extent. NO NOC NOR ANY TRANSFER OF CONTRACT FROM MY SIDE FROM AIRTEL OR THE COMPANY.

The company promised that they have informed Airtel about the fault and that they will reticfy. But today I am leaving this company and to my surprise i am finding that they have deactivated my number without any notice in spite of me bring up this entire case to the airtel customer coordinator Sreehari and malathi.

I am in chennai as my mother is hospitalized and she is very critical. To my mental toture the only number i have [protected] has been deactivated yesterday. I had visited your teleshop in 100 ft indaranagar blr and met up with Ms.asma who was very responsible and showed her all the document which proved that this number was in individual name and Airtel actual have done a mistake by transefering it to corporate without any permission from me.

Then yesterday with disstress called and spoke to mr.johnwillams patrick but he was not able to help as he was stating that the number is in companys name and he cannot do anything about it. My questiion to him was HOW ON EARTH AIRTEL CAN CHANGE A PERSONAL NUMBER TO CORPORATE WITHOUT MY CONSERT ?? Airtel should have followed the same proceedure when transfer from individual to corporate which now they are quoting .

I need your help and support to understand this case and help me get back this number by tomorrow so that i can get calls including my job opportunity.. Please support. Find below the mail i have written to your support system without any action so far.

thank you ... you can reach me at [protected].... ....sudharsan

________________________________________________________________________________...⇄

[protected] mobile number
Sudharasan Eranazathu [[protected]@hotmail.com]
Wed 5/26/2010 8:32 AM



[protected]@airtel.in; [protected]@bharti.in; [protected]@airtel.in

[protected][protected][protected][protected][protected][protected][protected][pr...⇄

Dear All

the said number is my personal number used by me since 10 years ... now i find that this number is being transfered as a company number without my knowledge ??? i want to know how this can happen .... this is against the law of privacy ???? i will take serious action of this in case this is not resolved today ??? kindly do the needful by changing the number back to me .. i am unable to do my payment as this is not mapped in my account ...

sudharsan

Hi,

I am having an airtel prepaid connections [protected] & this is the fifth time facing same issue where Airtel has started soem value added services without my concent.

1. On 7-Jan, I registered myself with airtel (per their advice) for not receiving any promotional offers.

2. Instead they started few services for whcih they start charging money like (a) Missed call alert for INR 15, (b) A cobmo offer for INR 2 per day......till date they have charged me INR 29+ and are not ready to refund them back.

3. Today, I noticed through some message & when I called up 198....the first was Mr. Prahalad & he was able to disconnect the services....second was Mr. Ram who hanged up the phone after long waiting....third was their Supervison (Mr. Mukesh) who behaved in a very bad manner has refused to refund the money....

4. I don't know why they can't value money for a prepaid customer who opts for this option as he do not want to spend more.

If this is the way of earning money then I think it is not right and against TRAI regulations.

In case of any further clarification - please feel free to call me @ [protected]

Also, I am planning to swith all my & my relatives connection (approx 10) from Airtel to Vodafine.

Regards,
Amit Kochar

Airtel prepaid Customer Care 121 is the most frustrating and you cannot get connected to the operator. I have been trying since 27th Feb and it never gets connected inspite I agree to pay 50p/3 min AS PER THE RECORDED MESSAGE.
I paid Rs57 on 27th Feb. 2011 for getting 1p/sec call to US but I still get charged Rs 6.40/Min. Again I paid Rs 57 on 4th Feb. and still being charged Rs 6.40/min.

I have been trying to call 121 but no response.I have never faced such terrible service in my life.

Arvind K
[protected]

Dear Sir,
My name is Pulkit Kapadia, and mobile no is [protected]. SIr on the same mobile no Airtel had activacted some GPRS plan 7rs/day with out my prior information.The plan is stopped but my 7 Rs. for one day has been deducted. also they have activate some news pack with out my permission and for these two reason i have called so many times to Airtel and i had requested them to refund me back but each time they are telling me to give refund with 4 hours but i have not get my balance yet. So Airtel is doing cheating with customers and we normal indian have to suffer from this. So i requesting you to take action againts them.Because TRAI is the last option a normal person to fight against this type of services which are given forcefully to customers. So i have very hope with you Please sir take some actions against them.
Thank You.

hi, i have already deposited an amount of rs.2652.00 for economic pack for 12.+2 months on27.january 2011 but i am very surprise to see the sms flashing frequently during the programme for recharge.pl.stop it immedietly.
the stb id no--[protected]

v.c.no-----[protected].;customer id----[protected]
(punam prasad )

Each and ever time all mobile service probhider cheated corer of peoples money. Now a day I had seen that after top up mobile balance but suddenly it get negative balance. I can't phone to the service probvider due to negative balance becasue they charge for that. Without any permisson they charged money and they said the you activate services. I surprised how these reckon companies cheated all the people. For Internet pack for mobile they get Rs. 98.00 top up but recentely this service is very slow and each and every time line disconnected, and they cleverly for any kind of service acticate and the main balace turn into zero. Then the internet dosen work. So again reachare a minimum amount as a main balance and connect to the internet.

So M/s. Bharti Airtel please we are your coustomer and we want through service from you, we give price for that and you give service. If further these thing happen I will take leagal action for harraesment coustomer and your recent service is very poor. I appeal to TRAI to check all this company's regarding service to the customer.

airtel is the cheater company..
i tried to port my no & after 2 days i got a return call from cc & he told me abt new & told tht it ll b activated in 48 hrs.
it has been 4 days & no any scheme is activated.
again i called to cc then he told me tht there's no such scheme.
wht a stupid network they r the biggest cheaters.
a strict action should be taken against these cheaters

Daily one rupee is been deducted from balance for no reason and i wanted to cancel it,to cancel it i talked to the customer care executive for around 4 times,but as no measure was taken from your side i tried calling them again after the stipulated time they have told me to wait.To my horror the calls to the customer care has been blocked even though my complaint was genuine.Airtel customer care is pathetic than the BSNL customer care and the people who sit there are taking the customers as granted,Thank god as MNP has been implemented we all have got a second chance.Pathetic pathetic pathetic,Oh and after 4 calls my complaint hasn't been sorted out yet.

My number is -[protected]
[protected]@gmail.com

I Amjad Ali ([protected]) stay in Perungudi Area in Chennai. I was looking for Broadband connection and saw lot of advertisement (pamhplets) of AIRTEL and number given was Sarvanan ([protected]). i called him, he came and took 500 Rs. on 26th February and said within 2 days installation people will come. till now nobody came and i doubt on the authenticity of that person whether he really represent Airtel.

I do not want my money back nor do i want connection as i have already gone for Tata Photon (Excellent service). i just want you to check out if this guy Sravanan in perungudi area is fraud then please stop him to cheat anyone else in perungudi Area. Thanks

im a retailer. in my area Airtel network is very poor. not only call but recharge is not happning since june 2010. after compalining local dealer (chik chocolate) and TSM (Mr. Tomar) nothing happen. then one day one of the sales man suggest to call ZSM (Vipin). when i called him he reply im in meeting and cut his phone. when i say why u cut my phone he says that ( tum mujhe salary nahi dete ho jo main tumhe reply doo) im shoked. that one of the higly salary paid person said so. if ZSM is not responsible than whom to complain for.

I am having airtel mobile no. [protected]. I had taken this no. 4 years back on my name. but 6 months ago i got call from airtel customer care for verification, at that time they said that this no. is on my name. i told them that i took this no. on my name so they said me to submit my documents. and i did same. but again after 2 months i got same call for same concern this time i followed same procedure. Again i got call for same thing when this thing happen repetevely i ask airtel gallery in nasik that will this problem will be solved but i got very poor responce form them.
Finally i chage my no.
But having a dedicated customer of Airtel i took this decision becoz of poor responce from Airtel Gallery at Gangapur Road Nasik.
The person who was handling my complain was Mr. Prashant ([protected]).
Pl. take proper action otherwise Airtel will loose more and more customer.