Airtel Complaints & Reviews

My cellphone no.[protected] was having bal. Rs.210 at around 6pm on 17th Feb 2011. The balance remains the same till nearby 10 pm but after that the balance starts deducting. I have only got 3 alert messages from Airtel of balance deduction of Rs 19.5, Rs 16.5 & Rs 6 but after that no pop ups just internal balance deduction & the balance came down to Rs 39.78. Then I talked to nodal officer & they refunded me only Rs 100 out of 170

“Thanks for using Airtel Live..ur bal have been deducted by rs. 19.5.”

And the worst part when I switched off my phone and restarted it at around 10:30 pm all I was left with was Rs 39.78 paise.

I lost Rs. 170 in 4.30 hours for browsing nothing or keeping my phone off !!!

Call to Customer care hasn’t helped a bit…All I got was a reply that “You would have used Airtel Live"

I want my Balance back and Airtel Live service removed from my phone.

I have already lodged a complaint regarding no [protected] having the same reason but forgot to mention that in just calling to nodal officer, & other authorities I have lost nearby Rs 70-75 using conference & all. So, who will bear that also. In all I have lost 306+75= Rs 381 for nothing for that [protected] no & Rs 70+ call charges to nodal officer, & other authorities lost for nothing for this no [protected].

Vinay Borad
Vigyan Lok, Delhi
Email: [protected]@yahoo.com
Contact No.: [protected], [protected]

I never though that a company as big as Airtel cannot make a website that has cross browser compatibility. If you don't know yet guys, the official airtel website runs only on internet explorer, nowhere else. So please don't break your heads unlike me trying to open it on Chrome. By the way this fact came from their own customer care executive and my good old friends ofcourse so don't blame me if your mozilla starts responding.

Now why the hell did I want to open their site? Simply to view their broadband plans, which I could not manage. Ok fine, I though lets contact them using their so called customer care number, I dialed the toll free number and guess what it got picked up!! I must give them credit for that at least. But what's the point of that if you have an "" on the other side? The guy who picked up kept asking me 10 times my name, then my initial despite my telling him 5 times that I am not an existing customer and repeating the alphabets for the remaining 5!!!

I still did not loose my spirit, I somehow managed to find another Bangalore number (by this time something had worked in the site) and called. Well all I can say is at least this time he was not a complete fool and managed to give me some information on promting.

Whats more?? I thought I will lodge a complaint against all this but i never found any email address. What it gives you is a list of postal address assuming that an unknown person would reach the destination without an issue. I suppose they were trying to say "Ofcourse you can google the phone number or the route!!!"

No clue where all this information is hidden, probably they could not afford a good website due to the heavy makeover they went for. People working on logo is fine but give us some service too, please! Anyways, I like Airtel's "internet" but don't think I can ever have it using the "internet."

Hello,

I spoke with one of your collegue yesterday about, though I have recharged my account I am not able to watch any television. The screen is still prompting to recharge. Your collegue informed me that he will give a call today morning and verify whether the problem has been rectified or not. But, to my knowledge, I did not receive any such calls so far. And the problem is not yet solved TILL NOW!!!!. It's been the third time I gave a call yesterday but though there are lot of promises that the problem would be solved or has been solved. I am facing the problem Till Now! I do not know what is going on with your service centre.

I would like to request you arrange some technician to visit my house and rectify the problem as soon as possible. Though I have recharged three days and I am not able to watch any television, you won't be leaving me without charging for these days, anyhow you people will say that it is effective or something like that. We unlucky customers only have to face these issues.

Karthikeyan,
[protected]

I was a user of airtel broadband+phone,in 2009 sept because of technical problem
from company it was dead for two month while I had given complain
to senior+121 also,In nov.after persunation from DELHI ,People came and change
POLE,after that I ask for waiver o[censored]nuses amnt,they commit me to give.
I had given so many reminders,no one was turn up,finally fadeup with services I informed him to disconection.
All of sudden they wake up & came to me from retantion dept.given letter of full and
final sattelment letter & taken amont of 1150 reg. Uses amnt and assured me to reconnect my Net with in 48 hrs.this happens in last JAN 11.
my unused bill was OCT,NOV,DEC,10 it was waive off,finally paymnt was 1150.

Right from that day I have called him,called 121,Mailed to [protected]@airtel.in,and many
responsible person,121 told me to send scanned copy of letter ,I done same, but it very surprising for me that no one in this organisation is responsible to resume my services.
How they announce that we r valuable custmer for him.
What is the use of retantion dept.?
After 18 days gone still my PHONE is dead.
today a lady from 121 has told me that you have to pay res ammount too.
why I will Pay waiver ammount?,while I have got Full & final sattelment letter.
Any responsible person from AIRTEL who is reading my problem,kindly solve this problem to retain custmer.

thank you

JK SRIVASTAVA
[protected]

Respected Sir,

I have purchased a Airtel flexi sim of your prepaid resgistred dealer of Mathura before of 3 week ago. From the last three or four day before my sim is showing the registration is failed . Regarding this problem when i was told to the dealer they told me that you will came on next day. Sir today 5 days are passing out but my problem is standing there as same . In my sim there is lot of balance is pending. So may i request to you pls solve out my problem.

My Sim no is [protected] and there insider no is[protected]

With regards

Mukesh gupta
[protected]

Hello consumers,

My sincere request do NOT buy Airtel Digital TV HD connection.
The product is probably great BUT Airtel customer service and local installation vendors is painful.

1. Purchased Airtel Digital TV HD 10 days ago.
2. To get it installed had to follow up customer care no. 50 times in 5 days.
3. Airtel is subcontracting installtion to local vendors who are NOT QUALIFIED and just teenager mechanics. These non eductated installers do not speak politely and have no expertise to handel premium customers.
4. They did wrong data entry (nornal digital instead of HD) and did NOT enable HD activation.
5. I paid Rs. 2514 and they ented in thie rsystem Rs.999!!! Less balance so no activation.
6. Can anyone give me complaint redressal customer escalation contact number of India Head - Airtel?
7. 10 days and 100 phone calls, 100 emails and no one to listen. Most pathectic experience is to buy a AIRTEL product. Mistake.
8. The installation mechanic took Rs.255 EXTRA stating that cable length is exceeding limit. Just 3 floors above cable length is insufficient?? No receipt for extra cable wire???? No record of payment???? How unprofessional can this get? I gave him Rs.300 and yet he was waiting for more! Crazeee!

Regards,
Customer number: [protected]
Navi Mumbai, Nerul. Sec 4.

A recharge has been made wrongly and the customer care doesnt respond properly. The mobile number to which the recharge has been made is de-activated. Request has been made roll back the transaction and debit the amount from that number and credit the amount to the correct number. But the custor care representative hung up the call abruptyly.
Reference number: [protected]

Airtel is not accepting my MNP application
I am using airtel no [protected] (Mumbai) for the last 2 yrs . And i want to change my mobile operator Through mobile number portability from airtel to IDEA.
And i went to IDEA show room and i submit my id proof and porting charges.
I have submitted my documents on 3rd Feb 2011. Still it has not portout. About this i have spoken to customer care of airtel but they are simply delaying my complaint saying somany lies. Actually MNP is a customer right. but here airtel is denying that right for me.

I am planning to file a complaint in consumer court for compensation.

I contacted my airtel customer care about this issue no one has respondig rather they were talking rudely. Please. Help me sir My contact number is [protected]

Hi,

I have launched my complent to [protected]@airtelindia.com they replyed but we are not satisfied about this replay

I want to escalate this to superiors

so where we can we can escalate the complent.

thanks & Regards

milind Burange
milind.[protected]@patni.com

I am anuradha writing to you , with such a frustration which can nver be able to be expressed. I have taken an Airtel Datacard with the no :[protected] and account no: [protected] and writing to yo to raise a complaint against the executives and the service of the customer care too.

This is for your kind information that i have been using airtel datacard for my official purpose. I have been paying my bills on time every month and have never faced any issues with the bill payment nor the internet service. But, there was only one month where i couldnt pay my bill on time and also on the deadline due to my busy travelling schedule. I was travelling a lot of places and i couldnt pay it on time But then i have informed my brother to pay the bill and he had made a payment of 999 from his card from Canada . as the services were de-activated by the time i payed the bill i waited for 24 hours and called up the customer care to active it But i was told that the bill is not payed at all and moreover have some outstanding amount to be payed which i seriously deny. There might be late payment charges but when i have already payed the bill why would they be an outstandng amount??

As the net service is very important to me , i had again made the payment through my office accountant . He had paid an amount of Rs.999 . But then i still didnt get my internet access and i had to wait for more than a week. I persistently called the customer call to raise a complaint. they give different no and just say tht it is not their problem it is the device problem and have to cal the micromax service guys to rectify it. I have tried almost 10-12 nos of airtel and also micromax service centres but havent got any response from any one of them. Neither the Airtel customer care took the responsibility to activate my services. They sais that there is a problem with the device itself N we have even not got any response from the micromax too.. Wat would any one do when there is such a situation that u pay double the bill amount and then there is no internet and people blame each other for the problem??? Is this the professional way? Is this the way customer should waste their valuable time and also money?

Due to these reasons my accountant had given a service closing letter in Airtel Office Kukapally and informed them thaty we are not going to continue with their services. Inspite of that evey month the bill is generated and sent to me. Is there any logic that Internet is blocked and bill gets generated???? When the device itself is not working then how come you guys generate the bill though persistent comlaints were given?

One more complaint which i would like to add is. M a gal and i stay alone in my house. The bill collection people come and speak rash and shout and sometime talk very filthy and abusive language. They have spoken to me in such a way that no girl could ever bare it. Threatning me thretning my family,my friends, threatning for money wat is all this??? Do u ever kwn wat is happening on the field?? There was on airtel bill collection guy who directly entered into my room ans started talking filthy WHos going to save me if something goes wrong????? Are you not responsible for all these?

I feel so embarresed when ever i see your guys they way they talked they way they behaved is just un explainable.

without knowing all this how could you ever threaten my family that all the credit cards debit cards and telephone operating services would be given a black mark against al o[censored]s? We r the people who give great respect to money and would never miss use it. Its not the question of not paying the bills its the question of the services rendered by the company . Who wil not pay the bills on time wen the services are good???

Pls think about it and help me from your service guys.I have got so much of threatning and abusing that i am serisouly scared to stay in hyderabad. I have nvr faced such a prb with anyone. am new to hyd and i am now feeling bad that people here dis-respect gals and customers so badly and mis-behave!!!

If i still get any threatning and any notice or bills i am for sure going to give a complaint in the police against your service guys for mis-using abusing and threatning me.

Pls treat this as a alarm for you and try to give a good service. We are not cheap people to deal with all this.

Please unsubscribe Dating tips on my Airtel Mobile Number [protected] of Guwahati, Assam.And also all SMS from the sender 55381 which automatically renew by deducting Rs.1/d towards renewal without any consent.Please do it with immediate effect. Please inform related customer care for the action and inform me accordingly.
If anything to be done further to unsubscribe please suggest
[protected]@gmail.com

Dear sir,
I have an airtel prepaid connection with mobile no -[protected]. I did an ERecharge for Rs345/- on 09/02/2011 at08:17 pm, from an airtel outlet at nanganallur.Immediately RECHARGE SUCCESSFUL message with TRANS ID [protected] came from airtel centre.After some time (15 minutes later).when Ichecked the balance this amount was not added to my balance. Immediately I contacted the airtel agent who told me to contact the customer care executive. So for 3 times I have contacted him but nosatisfactory reply has been given to me.On 16/02/11 ,I PERSONALLY went to the customer care centre at Chromepet &explained my problem,they were not at all helpful and they were simply passing the bugs.
I there fore request you to kindly help me to resolve this problem.
Thanking you.
A.Rajasekaran,BLOCK 4BX/3-2, AIR INDIA COLONY, MEENAM BAKKAM. CHENNAI-600027. TAMIL NADU.

i am a retailer of airtel mobile services under distributor A - 1 communication near H.M.V. college jalandhar
the main issue is that the distributor forced me and also the other retailers for buying gprs pack of rs. 98 or other non selling coupons with every transaction of lapu balance otherwice no lapu balance issued to me or also other retailers. so we all are facing a very big problem regards this from many months. so please help me
n urgently solve this issue
we all are very helpful to you

I receieved a call from +92. It came to my knowledge that call is from pakistan. Although i missed the call, but i am concerned about how did the calling person got my number. I would appreciate it if you would look into this matter.

Dear Sir,
I had broadband connection with this number [protected]. as i shifted to Noida so i want to cancel broadband connection.
1)On 15/01/2011- , I requested to cancel the service. You can find the request
number in that date w.r.to my number. (at that time you give[protected] as service request number and i talked to your service team that i am shifting so i want to cancel.)

2)On 18/01/2011, again I requested that why it has not been cancelled? On that day I have already paid/cleared the dues(Rs140) upto 15th jan2011.(Rs140 for 8 days, 8th jan-15th jan2011, and in that day request no was[protected]

3)After that on 28th jan2011 and on 2nd Feb2011, I have also mentioned that as I have cleared all the dues till 15th Jan. so why it has not been cancelled?

4)Now I find the extra bill amount of Rs215 for the month of Jan2011, I have
not used your service but wrongfully you are sending the bill.
5) you can find there is no usages after 15th jan2011, as i left kolkata. and how you are sending bill of Rs215 .

Today, 17/02/11, a customer care people called me that it is becos service is continuing till 31st jan 2011. but why?
I have mailed to nodal.[protected]@airtel.in and called that number, no one is picking the number.

This is totally harasing towards customer.

Thanks,
Partha
91-[protected]

i have an airtel no [protected] from aligarh uttar pradesh. which is lost in delhi. after that i launched the complaint to police station and i have a copy of fir with me and also call the customer care to stop my out going to avoid the misuse of my number. but now i want duplicate sim on same number but nobody is cooperating from customer care center from aligarh city and as well as from customer care helpline. I become very frustrated by acting as football between them. please advice how can i get my number back.

faheem ahmad
aligarh (U P)
mob. [protected]

CELL TOWER[AIR TEL] WAS INSTALLED IN THE THICKLY POPULATED AREA NEAR TO MY HOUSE 6-3-213/C PREM NAGAR, KHAIRTABAD, HYDERABAD-004 FOUR YEARS BACK. DUE TO ITS HIGH RADIATION MY SELF, FAMILY MEMBERS AND RESIDENTS NEAR TO CELL TOWER HAVE BEEN SUFFERING FROM ILL HEALTH LIKE SKIN ALLERGLY/RASHES AND SEVERE GIDDINESS. THE CELL TOWER WAS INSTALLED WITHOUT THE WILLINGNESS OF THE RESIDENTS. HUGE AMOUNT IS BEING SPENT ON MEDICAL TREATMENTS. THOUGH COMPLAINT WAS GIVN FOR REMOVAL OF CELL TOWER, THE GHMC AUTHORITIES ARE NOT TAKING ANY ACTION . YOU ARE REQUESTED TO KINDLY ADVICE WHETHER WE CAN FILE A CASE ON AIR TEL AND OWNER OF THE HOUSE WHO IS KEEPING CELL TOWER SEEKING REMOVAL OF CELL TOWER AND FOR COMPENSATION. KINDLY ADVISE, IMMEDIATELY..[CELL NO.[protected]]

Hi , I have already posted complaints regarding without notice disconnecting channels , I didnt get any solutions for that, my request is .. Actually I am satisfied with my current package and channels, so I recharged for one year, after recharging they disconnect one of my favourite channel from the package and I have called to customer service also , thier reply is the cost of the channel is hiked so we disconnected,
shall i get any solutions for this.....

cust id : [protected]
mobile: [protected]

I took new postpaid connection. Main purpose why I took this is to get International Roaming. I paid 5k before leaving India and I was told roaming was enabled. And when I came to US and checked it is not showing any signal. One of my colleague took airtel(prepaid) and he also took international roaming(infact he dint even pay 5k advance). He got his roaming activated!! I tried keeping my SIM in his mobile but still no use. This way I'm sure that there is some problem in activation. I tried manual network search, still no luck.

I'm tired talking to Airtel CustomerCare guys, tracking number[protected]this is not first one!!). I got reply saying they will get back to me by 15th(please see mail thread below), but till now I did not get any reply.
I even called nodal office, no one picking up the call! and that is additional charge for me, as I'm calling from US!

Airtel customer support is really bad. I'm deeply frustrated with Airtel services. They should understand the importance of this IR to me. :(

I did big mistake taking Airtel.

AIRTEL : Hope you understand the situation and do the needful ASAP.

Sir/ Ma'am,

I have had a call on my Airtel number from a number [protected] (twice) on 17/02/2011 at 11.10am & at 11.25am but I didn't pick up, as i saw it as an ISD number, while searched on google i found it from Pakistan and while I searched the whole number i found the same kind of complaint with the same number as mentioned below in the link:

http://www.consumercomplaints.in/complaints/airtel-c484681.html.

Please do the needful as I am scared how my number got leaked as I dont have any relation with any citizen of that country.

My number is [protected]....Please do the needful. and feel free to contact me on my email - [protected]@gmail.com