| Address: Chennai, Tamil Nadu |
Sir,
I'm Anup and my mobile number is [protected]. I'm with Airtel for the past 4 years. I had been happy with their service. Its very sad that nowadays they are so poor in their service. There are so many service providers yet they fail to understand how valuable their customers are.
I always take a booster pack of 225. Today, 27/02/2011 is the expiration date of that package which is as per the balance check and as per the message I recieved from Airtel which is as follows:
"Your 225 Booster pack expires in 3 days. Please recharge again with Rs 225 and continue to enjoy reduced call rates."
This message I recieved on Friday, February 25, 2011 9:47AM.
But right from yesterday I am getting charged for every SMS I sent. Airtel is cheating their customers and least bothered about giving value to the money the customers spend. I had been with Airtel mainly because it is an Indian brand. But I think we the people of India get adjust to everything and anything.
Customer service for Indians are worst. I called Airtel customer care which was again at the charge of 50ps/3mins and I got no proper reponse fom them. The officials at the customer care dont care how we value our money. They are rude most of the times. I dont understand why they have got a customer care. The people there dont know anything about the packages or the tariffs.
I called them thrice. First time when I called some guy just took the complaint and messaged me the complaint number which is as follows:
"Thank you for contacting Airtel. Your request reference number is CBDPA[protected]. Simplify Life! Just Dial *121# to get instant account inform"
This message I recieved on Sunday, February 27 2011, for which I still did not get any conformation.
I was completely dissatisfied with that service as I was not assured that something will be done. I called again. The next guy was very rude on the call. He says I will get only only hundred messages/day which was a lie to convince me. According to the plan Airtel gives 18,000 Free Loc / Nat. SMS which is valid for Valid for 90 Days and is nothing specific to one day.
Even if it is hundred sms per day I shouldn't get charged. I hardly sent 3 or 4 messages and I was getting charged intermittently. But this guy was so adamant to make me believe that I did sent hundred messages even if that was the case I shouldn't be getting charged.
This is just one of the bad experience I had with Airtel because it was in a very critical situation where I had to depend on the SMS package for I did not have money to make a call.
This is the limit and I'm gonna move to some other brand.
It is such a pity that the Indian products are never up to the expectations of the consumers and thus we got to go for foriegn products.
Aug 13, 2020
Complaint marked as Resolved 
I totally agree with Yuvraj. I am facing the similar situation. My scenario :-
I am airtel broadband customer from last 2 years, I recently shifted my home in pune then I raised a transfer request with airtel on before said date, initially they deactivated the connection within 24 hours as against the date I mentioned was some 5 days after, due to this faced lots of trouble as I have to do lots of other follow ups.
After this when I shifted to other place then I was contacted by other airtel person he suggested me that instead of transferring the connection I should go for new connection as this will save me transfer fees and all.
So trusting that guy I applied for the new connection and raised a request for deactivation of old number.
Now after one month o[censored]sage I started receiving bills for my old number also on my new address.
I contacted customer care on multiple occasions and they assured me of some action.Now this complete process took them about 2 months more and in the meantime I continuously received bills for old number too. Finally I wrote them on there email and for my surprise I got a response that my request of deactivation is being processed as of that date and I have to pay a bill of some Rs. 3500.
Then I wrote them again with all the details asking for proper facts and proofs.
a) That my old number is never been connected my new address.
b) How can they activate two numbers on single line?
Surpise after surprise ... I have slapped with a advocates notice to pay Rs. 3500 bills on the number which never got connected to my place also they have mentioned that I need to pay additional Rs. 500 for that notice.
I just want to ask what action I can I take to ensure that I am not being harassed by airtel.
Whats the legal framework I can work within to make sure there is no exploitation done to me by airtel.
Now my only concern is after all that is happening in our country all the scams involving telecom companies and there malpractice's working against national interest and inflicting such huge losses to country, the only thing remaining is these corporates robbing you of with your hard earned money using the instrument that were created to serve the citizen's of this nation, twisting the law and finding the loopholes.
Hopefully anybody reading this will search there soul and give a thought, whatever happening to me today can happen to you tomorrow.