Airtel Complaints & Reviews

I have lost my airtel sim card no. [protected]. i want to get the simcard with the same number so plz suggest me. plz call me-[protected].
Kindly block my sim ASAP.

Dear Sir my PF No is HR/GGN/10693/029205 i have filled the forms and have mailed it to Mr.Pulin Das Bharti Airtel Ltd Gurgaon on 03/11/2010 .When i contacted to this mail id they told still we have not submitted your form to PF office 3 Months back.But after that no response from any of them .When i check in the PF online status it is coming as Your Claim Not Received by this Office! Pls Do the favour by crediting at the earliest

Hello,
I have taken airtel number [protected] around 6 years back and have been using the mobile without any interuption for past 6 years. Around June, 2010 I got SMS from Airtel asking to submit documents as per new government norms.I submitted the documents and got a confirmation SMS from airtel for the same. I went to USA on 13th, July,2010 for around 80 days. My mobile was never switched off in USA also. It was on international roaming and have been receiving SMS everyday in USA also. I got my mobile recharged online on 30th, Sep, 2010 from USA for an amount of Rs.333. I came back to India on 2nd, Oct, 2010. I used my mobile for like 10 days without any problem, suddenly one day they stopped all the services on my mobile, When I called the customer care people, they said I was not using my mobile for more than 90 days, that's why they stopped all services on my mobile. When I told them that I never kept my mobile idle without using, they hang up the phone saying they are going to transfer to the supervisor. When I call back other person says I didnot submit the documents. I said I have submitted them long back and received a confirmation SMS from airtel. Even though I submitted the documents again. I have emailed all the airtel people and nodal officers, I always get the same answer from them, that I didnot use my mobile for 90 days that's why they took back my number. Please somebody advise on this situation.

Thanks & Regards,
Shamanth Nyalakonda
Mobile: [protected].

Sir,
Nowadays my airtel prepaid mobile no,[protected] deducted frequently for an amount 1 without any
reason.At present there is no new services activated for this number.
I will also appreciated airtel services for fast network. but from last 2 months i had notice that there is some wrong thing happening with airtel services.
Kindly notice my complaint & give me justice.For your information I had also other number viz.[protected] for last 6 years,same thing happen with this number viz.balance getting zero after recharge.

i am a airtel customer.my number is [protected].i hav applied for mobile portability but ur customer care person called me convinced me to continue in airtel.i agreed.with out my concern he has activated 50 p/min plan in my mobile.i just wanted my 1ps/sec offer in my mobile.i called customer care for nearly 15-16 times in a day.the call used to disconnect in the middle when they say they r transfering the call to their supervisor.at the time of portability issue also your executive told me od rc36 msg offer.but now when i tried it it is saying"this offer is not valid for your mobile".I had even asked for call back.cant you even arrange one simple call back.why dont you take the same care as when you took when i had applied for portability.this is very bad on your sidepls respond immediately

I have purchased a Sony Bravia LED tv and was given an airtel hd dth connection free alongwith that. i have registered it on there customer care centre on 19th february,2011. i was given a promise of installation on 20th feb,2011, however none came. since then i have called them more than 30 times and daily i am given a promise of installation the next day. the concern is that i am a working professional and no one is available at home in day time. i have told the same to the airtel people, they said they will get it installed after 8 p.m. But there is no response from there end.

Customer I.D: [protected]
Name: Ankur

Hi, This is to inform that I am really annoyed of receiving calls and messages about Airtel Digital TV. I surrendered my Dish and other aquipment on 28th November 2010 to one of the so called Airtel Digital Representative and received an acknowledgement for the same from the same person.But still I am receiving the calls and messages, when I called up the support center one day they have mentioned that my account is active and they didn't receive any information to remove the connection. And also they mentioned someone might be using the connection.
Airtel thinks that after surrendering the equipment to their person, customer have to go and see if the person is using the connection... this is absoulte nonsense.
I have the proof to show that the equipment is surrendered.
Airtel Digital TV is having a pathetic customer care who can only speak English or Hindi.

Can someone address this issue and take action atleast to stop the calls & messages to my mobile.

Kishore

Dear Sir,
My no is [protected] & am using the no from last 3 year as airtel (CUG plan) with
net plan 449/- unlimited. Now at this time am facing a really such a scam
issue that I have dropped my net services in last month bcoz company was
provided a data card to me for net purpose & since last am not using any net
services of airtel live or etc although not need any net activity through my
mobile also how ever there is showing high internate uses(2004/Rs) in my last month
bill which is received in this month. No body use my this no except me then i
am not understanding that what is the reason for this fake bill . I did not
receive the as amount of bill while i was using net services .
I have talked may times to airtel Nodal officer & customer care but no body provided the
solution for this. They told me every time to contact with my HR department but Its CUG plan with customer paid then where is HR involve here,Its my personal no & this is not company paid no ,here company provided a facility of CUG plan only so I can't pay any amount of bill which servive is not used by me.

So Plz look into this matter & do the needful in this matter ASAP.

Reg//
Rajesh Jadoun
[protected]
rajesh.[protected]@gmail.com

Dear Sir,

I send a porting request from Airtel to Tata Docomo on 3rd February 2011. After 10 odd days, I got a message which reads like this: Your request has been rejected due to contractual obligation. Pls contact your existing service provider.

I tried contacting Airtel- No response at all. Later I got a call from one of the Docomo agency and they told me to resend the porting request and tell them the Unique Porting ID, and I did so. They said porting will be complete within next 7 days. Till now I din't get any response at all. My Mobile no. is [protected].

hello sir/madam,
i am tejasvi this side, i have an airtel number ([protected]) and i
want to portable my number into idea bcz they had given me a scheme of
local 10paisa perminute IDEA TO IDEA AND 30PAISA OTHER and charge
rent rs1 per day bt you GIVEN ME THIS SCHEME SO I NEVER PORTABLE MY
NUMBER BT GIVEN ME THIS SCHEME FOR FEW DAYS.

YOU CHEAT YOUR CUSTOMER FOR NEVER PORTABLE THE NUMBER PLZ DO SOMETHING
AND PROVIDE ME THE ABOVE MENTIONE SCHEME,

HOPE YOU DO SOMETHING AS EARLIER AS POSSIBLE.
ALTERNATE NUMBER([protected])

THANKS
TEJASVI MEHTA

I, Barnali Bose have been a customer of Airtel Telemedia services since the year 2007. In the month of July 2010, we shifted our residence from Vasant Kunj, New Delhi to Gwal Pahari on the Gurgaon-Faridabad highway. I had asked for shifting my landline connection but was told by a Mr. Bhanu from the technical department that shifting of our landline was not possible since Airtel has no connections in the area that we have shifted. So I spoke to a customer care executive called Shikha Jain, Interaction ID[protected] and asked for the connection to be discontinued.

However, even after this conversation I was receiving calls from customer care executives asking me why I wanted to disconnect my landline. Finally, I received a call from another executive, Mrigank, Interaction ID 50262751. I was assured by this person that I would not receive any more calls and that the next bill would be my the last bill I would have to pay.
However, even after paying all the bills and an extra amount of Rs.50 for late payment, I am yet been asked via sms on the 21st of October to pay an amount of Rs.687 for the month of October!

Even after lodging several complaints, Service Request Numbers 39124200, 39156086 and 38985710 with Nitin Bhargava, Interaction ID[protected], I am being called by CC executives and harassed to answer questions like "What is the reason for disconnection", "Are you facing any problems"? I have been called from a number[protected], on the 27th October at 13:03 p.m asking me to surrender the modem that I used for the Internet connection. Yet, just an hour and a half later, I received a call from another number[protected] asking me why I decided to disconnect my landline.

After sending a written complaint to the nodal officer as well the customer care officer, I was told that the money paid will be refunded to me within 45 working days. But, even after 4 months of waiting, the Airtel people have taken no action. In fact, I have been contacted by a lady from the numbers[protected] and[protected] till as recently as 19th of February, 2011 (supposedly from the Airtel Okhla office) who has said that my name as a customer will be blacklisted. She has even gone on to tell me that I need to pay an extra sum of Rs. 1000 in order to get the no-dues certificate.

I would like to know the reasons for inaction from Airtel's side and why am I being constantly hassled and harassed? What are the steps that I can take against Airtel tele-media services? I am attaching the various mails exchanged between Airtel Tele-media services and myself.

Your's sincerely,
Barnali Bose
Land-line no.[protected]
A/c No. 13198614




from
Barnali Bose <bose.[protected]@gmail.com>
to
[protected]@airtel.in,
nodal.[protected]@airtel.in
date
Wed, Oct 27, 2010 at 3:49 PM
subject
13198614 Disconnection of Landline
mailed-by
gmail.com
hide details 10/27/10


Dear Mr. Sandhu,

I, Barnali Bose have been a customer of Airtel Telemedia services since the year 2007. In the month of July 2010 (this year) we shifted our residence from Vasant Kunj, New Delhi to Gwal Pahari on the Gurgaon-Faridabad highway. I had asked for shifting my landline connection but was told by a Mr. Bhanu from the technical department that shifting of our landline was not possible since Airtel has no connections in the area that we have shifted. So I spoke to a customer care executive called Shikha Jain, Interaction ID[protected] and asked for the connection to be discontinued.

However, even after this conversation I was receiving calls from customer care executives asking me why I wanted to disconnect my landline. Finally, I received a call from another executive, Mrigank, Interaction ID 50262751. I was assured by this person that I would not receive any more calls and that the next bill would be my the last bill I would have to pay.
However, even after paying all the bills and an extra amount of Rs.50 for late payment, I am yet been asked via sms on the 21st of October to pay an amount of Rs.687 for the month of October!

Even after lodging several complaints, Service Request Numbers 39124200, 39156086 and 38985710 with Nitin Bhargava, Interaction ID[protected], I am being called by CC executives and harassed to answer questions like "What is the reason for disconnection", "Are you facing any problems"? I have been called from a number[protected], today 27th October at 13:03 p.m
asking me to surrender the modem that I used for the Internet connection. Yet, just an hour and a half later, I received a call from another number[protected] asking me why I decided to disconnect my landline.


I think it is nothing but pure harassment for an ex-customer/consumer to be asked such questions over and over again. It is unexpected and unfortunate that a company as esteemed as yours is stooping down to this level. I have asked for disconnection of the services three months back and have also paid all my dues. I would therefore ask you to look into the matter as soon as possible and make amendments. I am not interested in fielding any more questions from your executives and I hope that you will stop pestering me. All the necessary Interaction IDs, Service Request Numbers and the last two bills have been forwarded to you and I hope it is sufficient enough for you to see that I am being harassed for no apparent reason.

In the future if I receive calls, I will be forced to write to the Appellate Authority and maybe the Consumer Court if this harassment over phone calls does not stop immediately. Also, I would not like to receive any more bills or demands for payment of bills on the alternate mobile number that i have provided.
.

Kindly look into the matter and oblige. Hoping to get a prompt reply,

Yours Sincerely,

Barnali Bose
[protected]
Account Number 13198614


from
Nodal.[protected]@airtel.in

to
Barnali Bose <bose.[protected]@gmail.com>

date
Wed, Oct 27, 2010 at 3:49 PM
subject
Auto reply from Airtel Telemedia Services
mailed-by
airtel.in
hide details 10/27/10



Dear Customer,

Thank you for writing to our Nodal Officer.

We are working towards the resolution of your complaint, kindly allow us 72
hours to get back to you with a conclusive revert.

Regards
Nodal Officer

Disclaimer: Kindly note the working hours for our Nodal Officer is between
9:30 am to 6:30 pm from Monday to Friday

This is an auto-generated response. Kindly do not reply on this mail.

from
[protected]@airtel.in

to
bose.[protected]@gmail.com

date
Wed, Oct 27, 2010 at 8:29 PM
subject
Re: 13198614 DISCONNECTION OF LANDLINE [|BAL|Qrc2075095|]
mailed-by
airtel.in
hide details 10/27/10


Dear Customer,

Thank you for writing to Airtel Telemedia Services.

With reference to your e-mail dated 27/10/2010, you have requested for disconnection of your Airtel Account number 13198614.

We would like to inform that your concern regarding billing is already registered with reference number 39216792 and same is under process.

Our team is working on this and our executive will revert to you shortly.

We seek your cooperation in this regard.

As per the Service Request number 1250016, the services of above mentioned connection has been deactivated with effect from 27/10/2010.

Please be informed that as per process, the security deposit (if any) will be automatically adjusted towards outstanding balance on the account or refunded through cheque within 45 working days from the date of permanent disconnection.

We thank you for choosing Airtel Services. We value your association with us and hope that we get a chance to serve you again in future.

Please do write in for any further assistance.


Warm Regards,
Babajan,
Customer Care Executive,
Bharti Airtel Limited.

Note: Please mention your Landline number with proper STD code in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters or space between the digits. Ex: "0<STDCODE><LANDLINE_NUMBER>".

Me Sushant having Airtel BB Internet Connection with Monthly Rental 549 Rs. Plan, but lasty 04-05 Months they Charge 569, 579, 568 etc Amount.
I Complaint this Issue 03 to 04 Time, but NO +ve Response from Airtel. They Only Focus on Payment Against Bill.

This is a serious bussinees issue for Airtel. And a small problem for Airtel's customers.

I am an Airtel SIM card user. My number is [protected].
I am a software engineer working in TCS Siruseri(SIPCOT) office. All Airtel users here are having NO signal for airtel. Sometimes we get a weak signal. Please provide full signal facility at TCS Siruseri.

Many People converted their Airtel connection to Vodafone, since Vodafaone has good signal in this area.
Even Aircel signal is better here.

Hope Airtel will take a quick action on this.

Thanks,
Dileep M.S.

Hi,

I am here to share my very first experience with Airtel. Thank you for your patience to read the complete mail.

I called up Airtel customer care[protected] executive (Priyanka) at around 11:00 AM on 20th Feb 2011 and requested for a new Airtel DTH connection with Recorder. My request was to get the AIRTEL DTH installed on the same say, the call center executive said she will try to get it done and confirmed to me that otherwise also the installation will be done in maximum of 48 hrs. She then asked me to obtain a security pass code from my bank to perform a telephone transaction and said that she will call me back in 10 mins. As expected, she called me at 11:40 AM and diverted the call to IVR for the payment of Rs 3590.00 and provided me the transaction ID "13657413".

Now, its already been approx 36 hrs. I called up the above mentioned customer care number again at 11:25 PM on 21st Feb 2011 to know the status. The representative (Arun) told me that i booked connection through some third party and he doesn't have status on progress. He was not able to provide me any useful information and put phone on long hold (close to 2-3 mins each hold without asking me to stay on call in between) twice. On my special request after speaking to floor supervisor, i got to know that AIRTEL is counting the above specified timelines(hours) as working hours and is working only 6 hrs a day therefore it could take up to 8 days.

What a WOW experience first up. I did not get any follow-up call from Airtel in 36 hrs after the payment of complete amount, and most importantly i was not told in first place that Airtel does work only 6 hrs a day. Also, I have not been provided with any Customer ID therefore it is very difficult for me to get any visibility on progress.

I am sorry to say that i will not be able to continue with a company working 6 hrs a day and want my money back. I will prefer to go for another company which can fulfill its commitment and have a better customer service experience.

Thank you for taking this matter up with Airtel.

Regards
Sachin Jain

We switched our DSL plan two months ago, and since then a monthly charge for Rs 199 has appeared on my Airtel DSL bill. Airtel says that this is a charge for Games on Demand service provided by their partner.

I never signed up for this service. I called up Airtel to complain and de-activate this service. They say they cannot de-activate this service and asked me to contact Indiagames directly via email (no phone number I was told) or by logging in to their website

Indiagames has not responded to the email
Their website is declared to be a 'spoof website' by most security software, with both Firefox and Internet Explorer advising me not to proceed.

This does seem like customer abuse.

Airtel has been calling me frequently (except for 1 week I was in south goa and could not get airtel signal!) and pleading not to port! I have told them many a times that their irritating calls and abuse of DND is one of the main reasons I'm switching (other than bad signal at home) but they will not let me PORT!!!! I filled out all the paperwork on the 7th of Feb and submitted to Vodafone. On the 17th of Feb, I get this message from Vodafone:

Hello! Your Porting Request AG559762 dated 15Feb11 has been rejected by your currentoperator due to There are subsisting contractual obligation from the Subscriber agreement. Pls contact your current Operator for further details

On the same day, I receive a cheque for Rs. 250 from Airtel saying they have appreciated me as a customer, etc. etc. and enclosed is a cheque for Rs. 250 as a token of appreciation. Of course, two different stories, so I go over to Airtel office and tell them about Vodafone message above (I gave them a copy) and they assure me that my number will be ported by 21st (today).

Then this afternoon (21st) I get the most desperate call pleading that they will fix the coverage to my house and if there is anything they can do to have me stay as a customer - I said too late as they have been promising for 4 years and I am not changing my mind in any circumstances. SO THE LADY CHANGES HER STYLE AND RESORTS TO BLACKMAIL - saying that my number is a "VANITY NUMBER" and am I aware of any charges if I switch to another service provider? I tell her that since SHE IS CALLING ME, SHOULDN'T SHE HAVE ALL THIS INFORMATION INSTEAD OF ASKING ME? Then she tells me that I will have to pay Rs. 6,000 if I want to switch over to another network provider. I told her i have a file with the original application and it says nothing about her claim. I also ask her to email me this information so I can take appropriate action - to which she says she doesn't have my email! so I give it to her but she keeps changing back to penalties, etc. and I tell her that I will be filing a legal case against Airtel if they do not port my number, as I have ensured there is no outstanding amount due and they also have my deposite of Rs. 6500! I finally gave up to her pleadings and hung up on her!

This is really cheap of Airtel - a company I once felt proud of as an Indian!

Airtel, I hope you're reading this. Lesson for you - the customer is always right, don't screw with your customers when they want to leave you!

My Airtel relationship no. is [protected]

I took the postpaid connection (Mobile No.[protected])under corporate scheme and on the very first day i requested to reduce the credit limit to Rs. 800 being the connection was to be used by kid (Age-10 year old). After 12-15 days the services been cut off and got the bill for Rs.1301.The credit limit RS. 800 is also mentioned in the received bill. I complained the same thru mail in customer care and also to the executive manager Mr. Rahul Chabra and got the reply that the credit limit can not be fixed it may vary and depends on your credit history. I replied at the instant that your statement no where stand because this is the very first bill and there is no credit history. Since afterwards i made many mails and i have all the records available but there is no reply even from the costomer care nor mr. Rahul Chabra.

Dear Sir/Madam,

I have an Airtel landline no.[protected] along with Broadband connection. On 4th Feb'11, I asked for shifting of the connection to my new residence. Initially, I was told by a Customer service representative that the new society is not wired by Airtel, hence shifting is NOT POSSIBLE. So I asked for discontinuation of services.

On 12/13 Feb'11, I again get a call from Airtel, saying that if Airtel would provide connectivity at the new residence, will I continue with the connection? I said YES. I was told that this would take atleast 2-3 weeks, so advised to change tariff plan to a low rental temporary plan, which was done subsequently.

On 20th Feb, when I started calling customer care after change of tariff plan, to ask when the shifting would be done, they say again that SHIFTING IS NOT POSSIBLE SINCE THERE IS NO WIRING. I do not understand why Airtel made a commitment in the first place and now backing out of it. THIS IS PURE HARASSMENT, since I have not migrated to another service provider and am not able to use landline or Broadband Internet services at my new place of residence.

What is even more apalling is that Airtel wants me to transfer the connection to the new tenant at my old residence (since they would technically not lose a customer). THIS TYPE OF MARKETING IS ABSOLUTELY !!! I will bring this to the notice of TRAI and other Consumer Redressal Forums.

Please tell me the status of my shfting latest by 23 Feb 11 / 1230hrs, failing which, I will escalate the matter suitably.

Regards,

VS Srinivasan

Mob : [protected]

MY MOBILE NUMBER IS [protected].THOUGH I DID NOT APPLY FOR SUBSCRIPTION TO LIVE SCORE UPDATE OF CRICKET,AIRTEL HAS FORCIBLY,ILLEGALLY AND UNAUTHIRISEDLY REGISTERED MY MOBILE NUMBER FOR LIVE CRICKET SCOTRE UPDATES AND HAS BEEN ILLEGALLY DEDUCTING FIVE RUPEES PER DAY FROM MY PREPAID ACCOUNT. I HAVE SENT INNUMERABLE MESSAGES TO THER NUMBER[protected] AS WELL AS DIALLING THE NUMBER *321*618# BUT SO FAR AIRTEL HAS NOT YET STOPPED THIS DAYLIGHT ROBBERY. IF THIS HORRIBLE SERVICE IS NOT DISCONTINUED IMMEDIATELY FROM MY MOBILE NUMBER I WILL FLASH THIS UNHOLY PRACTICE IN NEWSPAPERS AND FILE A CASE AGAINST AIRTEL IN CONSUMER COURT.

THE LIVE CRICKERT SCORE UPDATE IS A ROTTEN SYSTEM WHUICH MUST BE STOPPED FORTHWITH .THIS IS NOTHING BUT CHEATING AND BRAZEN THEFT.

A.BANERJI
B-396(F/F) C.R.PARK,NEW DELHI-110019

Dear Sir,

My no. is [protected].I have not activated any kind of subscription like gclub and java game but Airtel GSM daily charging Rs. 5, Rs. 3 and Rs. 30., two days back I had Rs. 55.14 balance and today my balance Rs. 1.64., I have talked to Mr. Pyarelal Sharma(sr. Custmer care executive) but beside any help he just come and tried to prove me wrong and fool. kindly save me from these Airtel the cheaters and learn the lession to these froudiers. kindly take strong action against Airtel GSM.

Thanks