Airtel Complaints & Reviews

sir, my name is shankar , my number is [protected], my tariff plan was suddenely changed without informing me on 24/02/2011. when i was going to complaint them they were rejecting the call. i had free messeges of 150 in my above stated number. when i was going to send messege my 5rs has been deducted as they charged 1rs per 1 messege thats not fair. so treat this as important complaint .please recover my gone 5rs thanking you yours sincerely shankar.jjq

Dear sir,

i am khaja mohiddin my number is [protected] airtel prepaid number

today (23-feb-2011) @12 pm with out my intimation airtel people activate the friends chat monthly 3o rs, they debit from my balance

by 1 pm i tried to call my customer then i heard u dont a suffciant amount

then i check my balance is -4 rs, it was very inconvience to me ,

i want to speak urgently to my customer but i dont have money

today two times i got recorded calls they are very distturbing me

pls do need full

Thanks & regards
Md.khaja Mohiddin
[protected]

Hi,

I am a corporate Airtel service user at Wipro Limited - cell no [protected]

Totally frustrated with Airtel - The most hopeless service in the entire whole world. Worse - they lie through thier nose......total bluffmasters.

Issue - around a month back i received an sms saying thanks for subscribing to Airtel toolbox we are deducting Rs 5 for this.

i call up the service center the same day - the laday who picked up checked on the system and says no service is active and not to worry you will not be charged. I ask them to disconnect - they say no service is active as per system so there is nothing to disconnect.


next 3 days agian i get Rs 5 deducted per day with same sms.

in Frustration i write to their consumer cell email id - (ive written twice and i get an autogenerated e-mail with gives me a complain no and says will be resolved in 24 hours - no one bothters to call or do any thing) - email with complain no pasted belwo..


one month goes by - still no response. Today i get a bill and am billed Rs 86 for these services.

SO NOT ONLY DO THEY CHARGE YOU FOR SERVICES YOU HAVE NOT SUBSCRIBED TO - THEY REFUSE TO RESPOND TO YOUR COMPLAINTS AND LIE THROUGH THIER NOSE THAT SERVICE IS NOT ACTIVE.

TO HELL WITH AIRTEL - YOU HAVE LOST A POST PAID CUSTOMER WHO HAS BEEN WITH YOU FOR LATST 10 YRS.

NUMBER PORTABILITY KI JAI

copy of mails sent to airtel consumer complaints and their response below:


Dear Praveen Ramaswamy,

Ref: E-mail Dated 11/02/2011, expressing concern over activation of subscription services on your airtel number [protected] with out your consent.

Thank you for your mail to Bharti airtel and the opportunity to assist you.

We understand that this situation must have caused you inconvenience and will work towards resolving the same.

We would like to inform you that your concern has already been forwarded to the respective department on priority basis and registered with the service request number 35729400. Our concern department would contact you within 29/03/2011, 04.22 PM. Hence, we request you to kindly wait till such time.

Alternatively, you can also know the status of the Service Request number by dialing *121# (toll free).

We hope that we have been able to assist you suitably.

Please do write in for any further assistance.

Yours Sincerely,

Swarna Venugopal
Customer Care
Bharti airtel Limited

I got a airtel prepaid connection just a week back after hearing reports about airtel 3G launch in bengaluru.
Everytime i send msg 3G to 121 i recieve back a msg that we are unable to process your request at this time try later.
Later means i have sent more than 100 msg saying 3G to 121 but the response is same.
My number is [protected]
Also i am not able to receive any messages from reliance and tata numbers be it local or std.though from airtel vodafone i am able to recieve.

Look forward to do the needful

Dear Sir/Madam,

I applied for changing my Postpaid(CUG) to Airtel(+91-[protected], Tamilnadu) on end of last December-2010. But number has been deleted with no reason after some days. I was submit my documents properly but don't know why and how they deleted my number.

I gave my address proof Airtel Relationship Centre, 1168-Bharti Centre, Near
Lakshmi Mills Signal, Avinashi Road, Papanaickenpalayam, Coimbatore - 641037

Could you please help me for my issue to get back my number.

My Alternate Number is,
+91-[protected].

Regards,
Karthikeyan Subbiyan.

I have aitel connection. Continue 10 days I talk to customer care executive for my problem. My problem was "You have been renewed for ringtone ka maharaja subscription service from airtel. You have been charged Rs.3.00".


This massage comes everyday. Now what I m doing. I thing Airtel service is very bad for any other GSM services. Now I will change my airtel gsm card.

Please take the neccessory steps for this particular problem.

I AM AIRTEL SUBSCRIBER FOR LAST 6 YEARS. BUT FROM LAST I YEAR THERE IS FREQUENTLY DEDUCTION AMOUNT FROM MY BALANCE. WHEN I CALL TO CUSTOMER CARE THEY SAYS THAT SOME SERVICES IS ACTIVATED AND THIS IS DONE BY YOU. BUT I HAVE NOT DID THAT. THEY ACTIVE SERVICE AND DEDUCT AMOUNT ITSELF. NOW I AM GET TIRED TO CALL CUSTOMER CARE. SO I THINK TO DISCONNECT THIS NO. YOU ARE REQUESTED TO TAKE SERIOUS ACTION.

REGARDS,
SUSHIL JAIN
[protected]

ALTERNATE NO-[protected]

I have lost my airtel sim card no. [protected]. i want to get the simcard with the same number so plz suggest me. plz call me-[protected].
Kindly block my sim ASAP.

Dear Sir my PF No is HR/GGN/10693/029205 i have filled the forms and have mailed it to Mr.Pulin Das Bharti Airtel Ltd Gurgaon on 03/11/2010 .When i contacted to this mail id they told still we have not submitted your form to PF office 3 Months back.But after that no response from any of them .When i check in the PF online status it is coming as Your Claim Not Received by this Office! Pls Do the favour by crediting at the earliest

Hello,
I have taken airtel number [protected] around 6 years back and have been using the mobile without any interuption for past 6 years. Around June, 2010 I got SMS from Airtel asking to submit documents as per new government norms.I submitted the documents and got a confirmation SMS from airtel for the same. I went to USA on 13th, July,2010 for around 80 days. My mobile was never switched off in USA also. It was on international roaming and have been receiving SMS everyday in USA also. I got my mobile recharged online on 30th, Sep, 2010 from USA for an amount of Rs.333. I came back to India on 2nd, Oct, 2010. I used my mobile for like 10 days without any problem, suddenly one day they stopped all the services on my mobile, When I called the customer care people, they said I was not using my mobile for more than 90 days, that's why they stopped all services on my mobile. When I told them that I never kept my mobile idle without using, they hang up the phone saying they are going to transfer to the supervisor. When I call back other person says I didnot submit the documents. I said I have submitted them long back and received a confirmation SMS from airtel. Even though I submitted the documents again. I have emailed all the airtel people and nodal officers, I always get the same answer from them, that I didnot use my mobile for 90 days that's why they took back my number. Please somebody advise on this situation.

Thanks & Regards,
Shamanth Nyalakonda
Mobile: [protected].

Sir,
Nowadays my airtel prepaid mobile no,[protected] deducted frequently for an amount 1 without any
reason.At present there is no new services activated for this number.
I will also appreciated airtel services for fast network. but from last 2 months i had notice that there is some wrong thing happening with airtel services.
Kindly notice my complaint & give me justice.For your information I had also other number viz.[protected] for last 6 years,same thing happen with this number viz.balance getting zero after recharge.

i am a airtel customer.my number is [protected].i hav applied for mobile portability but ur customer care person called me convinced me to continue in airtel.i agreed.with out my concern he has activated 50 p/min plan in my mobile.i just wanted my 1ps/sec offer in my mobile.i called customer care for nearly 15-16 times in a day.the call used to disconnect in the middle when they say they r transfering the call to their supervisor.at the time of portability issue also your executive told me od rc36 msg offer.but now when i tried it it is saying"this offer is not valid for your mobile".I had even asked for call back.cant you even arrange one simple call back.why dont you take the same care as when you took when i had applied for portability.this is very bad on your sidepls respond immediately

I have purchased a Sony Bravia LED tv and was given an airtel hd dth connection free alongwith that. i have registered it on there customer care centre on 19th february,2011. i was given a promise of installation on 20th feb,2011, however none came. since then i have called them more than 30 times and daily i am given a promise of installation the next day. the concern is that i am a working professional and no one is available at home in day time. i have told the same to the airtel people, they said they will get it installed after 8 p.m. But there is no response from there end.

Customer I.D: [protected]
Name: Ankur

Hi, This is to inform that I am really annoyed of receiving calls and messages about Airtel Digital TV. I surrendered my Dish and other aquipment on 28th November 2010 to one of the so called Airtel Digital Representative and received an acknowledgement for the same from the same person.But still I am receiving the calls and messages, when I called up the support center one day they have mentioned that my account is active and they didn't receive any information to remove the connection. And also they mentioned someone might be using the connection.
Airtel thinks that after surrendering the equipment to their person, customer have to go and see if the person is using the connection... this is absoulte nonsense.
I have the proof to show that the equipment is surrendered.
Airtel Digital TV is having a pathetic customer care who can only speak English or Hindi.

Can someone address this issue and take action atleast to stop the calls & messages to my mobile.

Kishore

Dear Sir,
My no is [protected] & am using the no from last 3 year as airtel (CUG plan) with
net plan 449/- unlimited. Now at this time am facing a really such a scam
issue that I have dropped my net services in last month bcoz company was
provided a data card to me for net purpose & since last am not using any net
services of airtel live or etc although not need any net activity through my
mobile also how ever there is showing high internate uses(2004/Rs) in my last month
bill which is received in this month. No body use my this no except me then i
am not understanding that what is the reason for this fake bill . I did not
receive the as amount of bill while i was using net services .
I have talked may times to airtel Nodal officer & customer care but no body provided the
solution for this. They told me every time to contact with my HR department but Its CUG plan with customer paid then where is HR involve here,Its my personal no & this is not company paid no ,here company provided a facility of CUG plan only so I can't pay any amount of bill which servive is not used by me.

So Plz look into this matter & do the needful in this matter ASAP.

Reg//
Rajesh Jadoun
[protected]
rajesh.[protected]@gmail.com

Dear Sir,

I send a porting request from Airtel to Tata Docomo on 3rd February 2011. After 10 odd days, I got a message which reads like this: Your request has been rejected due to contractual obligation. Pls contact your existing service provider.

I tried contacting Airtel- No response at all. Later I got a call from one of the Docomo agency and they told me to resend the porting request and tell them the Unique Porting ID, and I did so. They said porting will be complete within next 7 days. Till now I din't get any response at all. My Mobile no. is [protected].

hello sir/madam,
i am tejasvi this side, i have an airtel number ([protected]) and i
want to portable my number into idea bcz they had given me a scheme of
local 10paisa perminute IDEA TO IDEA AND 30PAISA OTHER and charge
rent rs1 per day bt you GIVEN ME THIS SCHEME SO I NEVER PORTABLE MY
NUMBER BT GIVEN ME THIS SCHEME FOR FEW DAYS.

YOU CHEAT YOUR CUSTOMER FOR NEVER PORTABLE THE NUMBER PLZ DO SOMETHING
AND PROVIDE ME THE ABOVE MENTIONE SCHEME,

HOPE YOU DO SOMETHING AS EARLIER AS POSSIBLE.
ALTERNATE NUMBER([protected])

THANKS
TEJASVI MEHTA

I, Barnali Bose have been a customer of Airtel Telemedia services since the year 2007. In the month of July 2010, we shifted our residence from Vasant Kunj, New Delhi to Gwal Pahari on the Gurgaon-Faridabad highway. I had asked for shifting my landline connection but was told by a Mr. Bhanu from the technical department that shifting of our landline was not possible since Airtel has no connections in the area that we have shifted. So I spoke to a customer care executive called Shikha Jain, Interaction ID[protected] and asked for the connection to be discontinued.

However, even after this conversation I was receiving calls from customer care executives asking me why I wanted to disconnect my landline. Finally, I received a call from another executive, Mrigank, Interaction ID 50262751. I was assured by this person that I would not receive any more calls and that the next bill would be my the last bill I would have to pay.
However, even after paying all the bills and an extra amount of Rs.50 for late payment, I am yet been asked via sms on the 21st of October to pay an amount of Rs.687 for the month of October!

Even after lodging several complaints, Service Request Numbers 39124200, 39156086 and 38985710 with Nitin Bhargava, Interaction ID[protected], I am being called by CC executives and harassed to answer questions like "What is the reason for disconnection", "Are you facing any problems"? I have been called from a number[protected], on the 27th October at 13:03 p.m asking me to surrender the modem that I used for the Internet connection. Yet, just an hour and a half later, I received a call from another number[protected] asking me why I decided to disconnect my landline.

After sending a written complaint to the nodal officer as well the customer care officer, I was told that the money paid will be refunded to me within 45 working days. But, even after 4 months of waiting, the Airtel people have taken no action. In fact, I have been contacted by a lady from the numbers[protected] and[protected] till as recently as 19th of February, 2011 (supposedly from the Airtel Okhla office) who has said that my name as a customer will be blacklisted. She has even gone on to tell me that I need to pay an extra sum of Rs. 1000 in order to get the no-dues certificate.

I would like to know the reasons for inaction from Airtel's side and why am I being constantly hassled and harassed? What are the steps that I can take against Airtel tele-media services? I am attaching the various mails exchanged between Airtel Tele-media services and myself.

Your's sincerely,
Barnali Bose
Land-line no.[protected]
A/c No. 13198614




from
Barnali Bose <bose.[protected]@gmail.com>
to
[protected]@airtel.in,
nodal.[protected]@airtel.in
date
Wed, Oct 27, 2010 at 3:49 PM
subject
13198614 Disconnection of Landline
mailed-by
gmail.com
hide details 10/27/10


Dear Mr. Sandhu,

I, Barnali Bose have been a customer of Airtel Telemedia services since the year 2007. In the month of July 2010 (this year) we shifted our residence from Vasant Kunj, New Delhi to Gwal Pahari on the Gurgaon-Faridabad highway. I had asked for shifting my landline connection but was told by a Mr. Bhanu from the technical department that shifting of our landline was not possible since Airtel has no connections in the area that we have shifted. So I spoke to a customer care executive called Shikha Jain, Interaction ID[protected] and asked for the connection to be discontinued.

However, even after this conversation I was receiving calls from customer care executives asking me why I wanted to disconnect my landline. Finally, I received a call from another executive, Mrigank, Interaction ID 50262751. I was assured by this person that I would not receive any more calls and that the next bill would be my the last bill I would have to pay.
However, even after paying all the bills and an extra amount of Rs.50 for late payment, I am yet been asked via sms on the 21st of October to pay an amount of Rs.687 for the month of October!

Even after lodging several complaints, Service Request Numbers 39124200, 39156086 and 38985710 with Nitin Bhargava, Interaction ID[protected], I am being called by CC executives and harassed to answer questions like "What is the reason for disconnection", "Are you facing any problems"? I have been called from a number[protected], today 27th October at 13:03 p.m
asking me to surrender the modem that I used for the Internet connection. Yet, just an hour and a half later, I received a call from another number[protected] asking me why I decided to disconnect my landline.


I think it is nothing but pure harassment for an ex-customer/consumer to be asked such questions over and over again. It is unexpected and unfortunate that a company as esteemed as yours is stooping down to this level. I have asked for disconnection of the services three months back and have also paid all my dues. I would therefore ask you to look into the matter as soon as possible and make amendments. I am not interested in fielding any more questions from your executives and I hope that you will stop pestering me. All the necessary Interaction IDs, Service Request Numbers and the last two bills have been forwarded to you and I hope it is sufficient enough for you to see that I am being harassed for no apparent reason.

In the future if I receive calls, I will be forced to write to the Appellate Authority and maybe the Consumer Court if this harassment over phone calls does not stop immediately. Also, I would not like to receive any more bills or demands for payment of bills on the alternate mobile number that i have provided.
.

Kindly look into the matter and oblige. Hoping to get a prompt reply,

Yours Sincerely,

Barnali Bose
[protected]
Account Number 13198614


from
Nodal.[protected]@airtel.in

to
Barnali Bose <bose.[protected]@gmail.com>

date
Wed, Oct 27, 2010 at 3:49 PM
subject
Auto reply from Airtel Telemedia Services
mailed-by
airtel.in
hide details 10/27/10



Dear Customer,

Thank you for writing to our Nodal Officer.

We are working towards the resolution of your complaint, kindly allow us 72
hours to get back to you with a conclusive revert.

Regards
Nodal Officer

Disclaimer: Kindly note the working hours for our Nodal Officer is between
9:30 am to 6:30 pm from Monday to Friday

This is an auto-generated response. Kindly do not reply on this mail.

from
[protected]@airtel.in

to
bose.[protected]@gmail.com

date
Wed, Oct 27, 2010 at 8:29 PM
subject
Re: 13198614 DISCONNECTION OF LANDLINE [|BAL|Qrc2075095|]
mailed-by
airtel.in
hide details 10/27/10


Dear Customer,

Thank you for writing to Airtel Telemedia Services.

With reference to your e-mail dated 27/10/2010, you have requested for disconnection of your Airtel Account number 13198614.

We would like to inform that your concern regarding billing is already registered with reference number 39216792 and same is under process.

Our team is working on this and our executive will revert to you shortly.

We seek your cooperation in this regard.

As per the Service Request number 1250016, the services of above mentioned connection has been deactivated with effect from 27/10/2010.

Please be informed that as per process, the security deposit (if any) will be automatically adjusted towards outstanding balance on the account or refunded through cheque within 45 working days from the date of permanent disconnection.

We thank you for choosing Airtel Services. We value your association with us and hope that we get a chance to serve you again in future.

Please do write in for any further assistance.


Warm Regards,
Babajan,
Customer Care Executive,
Bharti Airtel Limited.

Note: Please mention your Landline number with proper STD code in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters or space between the digits. Ex: "0<STDCODE><LANDLINE_NUMBER>".

Me Sushant having Airtel BB Internet Connection with Monthly Rental 549 Rs. Plan, but lasty 04-05 Months they Charge 569, 579, 568 etc Amount.
I Complaint this Issue 03 to 04 Time, but NO +ve Response from Airtel. They Only Focus on Payment Against Bill.

This is a serious bussinees issue for Airtel. And a small problem for Airtel's customers.

I am an Airtel SIM card user. My number is [protected].
I am a software engineer working in TCS Siruseri(SIPCOT) office. All Airtel users here are having NO signal for airtel. Sometimes we get a weak signal. Please provide full signal facility at TCS Siruseri.

Many People converted their Airtel connection to Vodafone, since Vodafaone has good signal in this area.
Even Aircel signal is better here.

Hope Airtel will take a quick action on this.

Thanks,
Dileep M.S.