Airtel Complaints & Reviews

Dear Airtel Ops Manager,

I want your urgent intervention on to get my account balance corrected by rupees 310.

Case summary:-
 Refilled my account with above mentioned amount = 16th Feb’11
 When checked on 18th Feb’11 services were not working
 Logged complaint on 18th Feb’11 and on 19th
 case id =5517964
 Till 20th Feb’11 issue is not resolved.
 I had spoken to various customer care executive (Siddharth, Priyam, Mayur,Praveen) and none could resolve the query today spoke to supervisor Monika and Rahul But she kept on speaking on different topic and was very rude and aggressive.

Made me feel as if I’m a beggar and she’s doing great favor by listening to me and finally disconnected the call.

I have only two question for you:-

1. When will this error get corrected?
2. What do you have to say about the customer service provided by your executives and supervisor? Do you recommend that we should stop your services because your team can’t manage it well?
Transactions reference:

Thank You! You have successfully recharged your account for Rs. 310.0.
Your unique transaction Id is 951205.
Your set top box will show the changed amount in the next 4 hours, but you can use the amount for booking movies immediately.
Call : Airtel Mobile 12150 | Others[protected] or[protected]Tolled) Email : [protected]@airtel.in Home| Contact Us| Terms & Cond.| Sitemap

My Bank account transaction details

18-Feb[protected]Feb-2011) TO TRANSFER
INB BHARTI CELLULAR AIRTEL Payments MSBI[protected]IG41726575 TRANSFER TO [protected] BILLDESK TRANSACTION A 200.00
19-Jan[protected]Jan-2011) TO TRANSFER
INB BHARTI CELLULAR AIRTEL Payments MSBI[protected]IG38791363 TRANSFER TO [protected] BILLDESK TRANSACTION A 497.00

Dthnodal.[protected]@airtel.co.in/[protected]

I am the owner of a postpaid connection from airtel.I had a phone call from a local police station and a officer visited my house regarding phone calls from my number to another phone number.The owner of the number is accused of theft.The officer said that i have made those calls from my phone number about 1-1.5 months ago...the number of calls was 16.But i even dont know the number.I called that number in front of the officer and obviously the owner of that number dont even know me.The officer left and he also said me not to receive any further calls from the number,if it comes.I called airtel customer care after and they said it is impossible,WHERE I KNOW CALLER ID SPOOFING is possible.The following article from wikipedia proves my statement..(http://en.wikipedia.org/wiki/Caller_ID_spoofinghttp://en.wikipedia.o...⇄

I want to stop the connection,and want to block the number also.But my complaint is how come a company like bharti airtel have such a loophole?This kind of problems is not expected anyway...

Sir, I have broadband connection number [protected] situted at mohannagar durg. in bill for the period 17/01/2011 to 18/02/2011 in bill details an ammount of RS.285 is shown as call to otherthan airtel mobile however the calls were no made by us. moreover in webside call details not shown against this bill, except this all other call details are available.

I have been following with Airtel for my network signal fluctuation at my house which is located in Marathahalli, Bangalore since Nov 2009. I have been getting assurances from then that the network issue will be fixed soon. Further there are 2 tickets open with them and no one has taken any action to correct the same.

I can not change my number as I have updated the same in many importatnt places. They are simply taking the advantage of the same. Even Airtel people know about the issue of fluctuation and no one is interested in taking aaction to correct the same.
Even if I have tried for Mobile Number Portability and again these people called me told soon the network issue will resolved and by this time my MNP number is also expired.

I do not know how to take action on Airtel. Please help me .

Regards,
Ranjan K Swain
[protected]

This is with reference to My Reliance CDMA Prepaid Mobile No. [protected] to which I liked to convert into Airtel GSM Prepaid through MNP. In context to that I have generated UPC Code RDMG57UT & submit the documents to Airtel Dealer on 20th Jan for porting. After 7 days he returned back my documents without mentioning any reason to me after doing great follow up with him. When I speak to the customer care of Airtel they suggested me to submit my documents along with the request directly to their Airtel Store.

Than again I made a request through their Airtel Store "Elegance Distribution" by generating the new UPC Code RD129958 on 1st February. After doing repeatedly follow ups & visiting this store around 4-5 times they cannot able to state the reason why my no. was not converted into Airtel till 16th Feb.

Than again I made the third request to another Airtel store "Sanchi Infotel" on 17th Feb by submitting my documents & generating UPC code RD173491 for the third time but till today my mobile no. is not registered is with Airtel & due to this reason they neither can track the status of my MNP request nor they can register my complaint for this irregularity.

Even their store people can't able to tell exactly where my all the requests are stucking up instead they are giving me the vague excuses regarding technical problems just to buy more time. Talking to their customer care is another headache as if I ask them to get us speak to their senior since they are unable to solve my problem they just keep you on hold & disconnect your phone call after 15 minutes of good waiting time that some of their senior will come on to that phone call.

This is ridiculous as this is not expected from the No.1 service providor of this industry.

I would like to request Higher Officials to make some controlling point for these kind of irregularities as until & unless there is no controlling point, this MNP service will not be at all beneficial for Indian Customers.

I would also request you to kindly look into this matter so that this problem can be resolved at earliest.

Thanks & B'regards
Abhishek Garg
[protected]

Hi My name sreenivas,I have disconnected the airtel digital tv account on january 24. They had taken my dish and set top from me. They promised me within 14 days they will send the balance amount to my addreess. Till now they have not send to my address. I have called up so many times to customer care. Every time they telling the same thing they will send within 14 days. alomst 1 month over. No use calling customer care.

Below are my details.

name : sreenivasulu medamanoori
smart card number (VC number) : [protected]
Mobile number : [protected]

Thanks,
Sreenivasulu.

Mobile Number Portability

Dear Sir / Madam,

This is Vishal Mohan from Delhi.

I am an existing AIRTEL customer " +91 [protected]".
My Complaint is that i want to switch over to Idea Cellular Ltd.
I had received a message on[protected] stating " Your Unique Porting ID is AD864929 and the expiry date is[protected]".

My request was successfully registered on the same day.

After two days that is 18-02-11, I had received a message from 1901 stating that "your port in request for mobile number +91 [protected] has been REJECTED by your service provider due to LEGAL REASONS.

I have contacted the customer care (121 and 198, [protected]) representatives (had to wait a lot to speak to an executive directly) to find out what the legal reason is and they that we are forwarding your call to our senior executive and then the call gets disconnected.

I even called up Idea Cellular Ltd. customer care , where i was informed by them that they were happy for having chosen Idea and said that Airtel had rejected my application.

Well i did get a call from airtel customer care every time. i did tell them that i'm no more interested in airtel (due to a number of reasons) & have decided to switch over to Idea.

Now i have a few doubts,

Firstly will this transfer happen ? if not, then will my number be still active?

i do not mind getting a new simcard, but i would be happy if i can retain the same number.

Please resolve my problem as soon as possible. Because airtel has reject my number portbility appilication without any reason. so plz help me

Awaiting Your Reply.
Regards,

Vishal Mohan
#[protected]

Sir/Madam

Subject : DEACTIVATE SMS SERVICE 53030

My mobile no is [protected] a prepaid connection. I never told to activate sms alert from 53030 (Cricket Updates). But Airtel itself start the service without any permission and for the same they will deducting money for my prepaid balance.

You are kindly requested please stop that and also request please back my money already deduct from my balance.

Regards,

Pankaj Kumar
#[protected]

Hello...
My name is venkata subba reddy and my customer id is [protected].
i have been using airtel digital tv since oct 2009. since then i am unable to view i tv, my account page and other services...and there is no improvement also..they have been saying that page is being updated...but no improvement.this is the worst dth provider in a.p with less number of news channels and poor customer resposibility...i have requested many times to add new news channels and also dd sapthagiri channel...but there is no response...is it possible to put complaint in consumer court for causing inconvinience...and also the customer care number is not working from bsnl mobile

Dear Sir,

I am daily trying to help from airtel but no one helping me out (my no is [protected])

now today morning my no got disconnected without any information or intimation

due to this my business get stucked by airtel

also i want to know how can i start my no ASAP.

I have paid my all dues to earlier service provider (vodafone) and also i have visited Vodafone Gallary by today, they said no issue from our side and all clearance given by us.

so i called airtel customer care and told all story, so they said visit our gallary, after that i have visited our airtel gallary and they said u have to complain to customer care

so now what should i do and where should i go to get start my no by tomorrow morning it self.

my alernate no [protected] or[protected]



Arvind Mewada
M: [protected]

Sir/Madam,

I am using airtel prepaid service on my Mobile No. [protected] but regrettably I am receiving lot o[censored]nwanted SMS from 55382 and also unwanted calls from commercial companies for marketing their products. Can I request through this forum to the Customer Service Airtel to stop this kind of service and send me confirmation thereto.
An early action is solicited please.
Thanks,
Sunita Kashyap
6085/1, D-6, Vasant Kunj,
New Delhi-70

Cell [protected]

Hi ! I made 2 airtel recharge of Rs. 333 each on 20/02/2011 via ICICI Online banking for mobile number [protected]. Though the bank showed the transaction as "successful", I got a sms from 555555 stating that "The request cannot be processed. Please try after sometime". I have also not got the recharge amount in my mobile. Request Airtel to resolve my query.

Thanks

sir
I AM A AIRTEL DTH CUSTOMER SINCE LAST 1.5 YRS MY CUSTOMER ID [protected].I AM FACING PROBEM IN VIDEO RESOLUTION SINCE 16/02/2011. REGARDING THIS I COMPLAINT IN AIRTEL DTH CUSTOMER CARE ON DT.1702/11 COMPLAINT NUMBER(C.NO[protected], DT18/02/11 C.NO-5489539, DT-19/02/11 C.NO-5503672, DT-20/02/11 C.NO-5518365 BUT THEY ARE NOT TAKING ANY RESPONSIBILITY FOR SOLVING MY PROBLEM & THEY ALSO DEDUCTING MY BALANCE DAILY WITHOT GIVEN SERVICE. I AM VERY MUCH CONFUSED THIS TYPE OF BIGGER COMPANY GOING DOWN DUE TO BAD SERVICING & TELLING EVERYONE NOT TO USED AIRTEL DTH.

I am very frusturated by the Air Tel service since last one month. My cell number is [protected] and since last one month airtel activated a love pack without my concern and frequently charging 1 rs for 1 day.
I do not like such things from Air Tel and want to drop my sim card for forever.
This is frusration limit and giving warning to custmor care that if they will not deactive this unwanted love pack, i will charged case against the airtel service.

Sincere Richard
Trivandrum

Dear Sir,



It being a trend of every company that they start any scheme on customer mobile without any intimation and deducting the charges for that scheme.I am air tel existing customer([protected]).They started a new sms scheme(job alert) on my mobile from last one month and deducting 1 rupee on daily basis.It is requested you please take necessary action against such theft by these communication companies and refund the same amount in account.


Name kuldeep Singh
Conatct-[protected]
Prepaid Airtel

I want to unsubscribe from cricket update but it i am not able to do it . please do it
[protected] is my mobile no. airtel

Dear SirMadam,
I am using the number [protected] in CHENNAI.I have'nt used this number for some time.i`m not able to make any calls or receive any calls.The service to these two numbers are deactivated without any intimation.Pls activate these two numbers for me.

Thank You

Hello Sir,
Today (on 19 feb 2011) I had received a call from [protected] on my airtel mobile [protected]... Please resolve the issue.

If you need any support from my side you can call me on [protected].

Thank you,

Regaards,
Kodali Mohanvamshi.

I had subscribed to the Cricket Daily Pack Service. I had received a message saying "Congratulations! You have been successfully subscribed to Cricket Daily pack service.You will be charged Rs7/week.To deactivate Sms UNSUB SWCUP to 55383."
I wanted to deactivate the pack so I smsed UNSUB SWCUP to 55383 and I got a message saying Invalid Keyword.
This is wrong and I don't want to be charged for this service.

why is airtel customer care not reachable or always busy.. its busy even when i call in midnight or early morning at 6am.
i have got some complaint.
Rs.20 have been deducted from my balance. i am calling customer care since so many days.
why is airtel not willing to listen to their customers complaints? there is no such problem with all other companies like vodafone and tata indicom.
i am extemely worried.. i need balance urgently and airtel is deducting balance unnecessarily by activating world cup alerts on my number.