Airtel Complaints & Reviews

I have severally mailed to Airtel customer care regarding the change of my Broadband Plan.


Hi,

I would request you to kindly change my Existing Broadband Plan to "Swift 999".

Details:

Name: Abhay Gupta

Airtel Account No: 14766255

Kindly Change the Plan as soon as possible.


THANKS

ABHAY GUPTA.

- I recently got an Airtel no. and when wanted to divert my calls to a landline no. i got a message "not allowed".
- Upon calling the Customer Care no. I was informed I can only divert my calls to mobile phone numbers. -- However, they are providing false informationon their website to attract customers. On their website they have published that the calls can be diverted to mobile numbers and as well as landline numbers but in relaity they do not provide call diverts to landline numbers.

Here is the link to their website stating diverts possible to landline numbers:

http://www.airtel.in/wps/wcm/connect/airtel.in/airtel.in/home/forme_newuser/mobi...⇄

Ost October 2010, my subscription for the Airtel Digital TV [protected] expired and due to poor service/ poor picture quality, i decided not to renew the subscription. From that onwards, I am getting 4 phone calls + 4 SMS pleading for renewal and I have categorically mentioned about my disinterest in the Airtel DTH. During Feb 2011, I lodged a complaint in this forum for closing the account and after that the nuisance from Airtel increased as one poor fellow pleaded that set up box needs to be taken back and wanted my appointment. Since then ask me to wait in the home and do not turn up and the fun was going on. For the last one month, the number of calls increased and absolutely disgusted with the behaviour of a corporate company who is not taking back the set up box and creating nuisance to a customer. Now I am consulting my lawyer about the next steps as they made me wait in the home for the last three weeks and did not turn up for set up box recovery. Does it take more than 5 months to take the set up box back? Originally, when I moved to Airtel the local cable wala was far more gentle than Airtel.

R/Sir/Madam,
I am the consumer of AIRTEL company of prepaid mobile number [protected].On 10 th of Feb 2011 I used the Aitel Servises to check my HDFC BANK BALANCE through N-gpay for 4 minutes,after that I had not got any balance service massage.Around 10 am when I started dailling a call then I found that I had no balance,my Rs 292 has deducted.Then I called the coustmer care and they provide me request refrence no CBDCC[protected] with maximum time limit till 14 th 2011.When I called on 14 th Feb,then coustmer care told me that system is not working,I again called but I got the same exuse every time.Then on 18 th Feb 2011 I again called and coustmer care provided me request no CBDOV[protected].I again called for the resolution and provided with refrence no CBDAL[protected] on 28 th 2011.In between my coustmer care services are barred.During this all time I have not got any call from AIRTEL company.
Then I applied for mobile portbility on 4 th March 2011,and got 1st call from AIRTEL company and told to solve the problem very soon but still I have not got any call.


LALIT SHARMA

[protected]
[protected]@yahoo.com

Dear Sir ,

My Name is Rahul and i recieved a missed call from [protected] at 11 am on 12th March 2011after that i call on the missed call no he told that he is talking on behalf of Airtel and said my airtel number won the prize from airtel service provider and gave me the another mumbai no for Prize claim the no is [protected] - when i called on the number the person anme Aakash Verma Picked the calls and said me that he is in mumbai Airtel head office and told me to give the personal details .....i denied to give the details .

Why the malpractised is going on on the name of Airtel Service Provider ,


When i asked the person Aakash Verma to Give the concerned person , he denied to tell anything .

Please take a serious action for the concerned person and let me on my mail id
[protected]@gmail.com

Regards
Rahul
#[protected]

I have recharged for an amount of Rs333 on 20/02/2011 vide tran id:[protected] for my mobile: [protected] thru my a/c and I received confirmation that it was successfully paid to airtel from my banker(ICICI). but it was not recharged. despite many attempts, I am fed up with airtel customer care which has not provided solution and is a pathetic service to experience with which I never had with.
please look in to it on to recharge or credit back my money failing in which I will switch on to portability for all my family members.
please reach me @[protected]
Regards
Balaji

I am a existing user of Airtel Postpaid connection and bought a Airtel World Calling Card with Card#:
card no. is 985180520000985180520013 on 7th March 2011 for to use the same in US, I tried activating the same in there calling the Access number given in the pack[protected], after when I start inputting the card no. It always says that too big a number. I am still there in US and my contact number is [protected], my wife has even tried calling the customer service in chennai to get help, instead they have activated the International Roaming instead of giving the steps or helping to activate the card which I have purchased for Rs.300/- and which is valid for just 3 months. My request is somebody help me to activate my card so that I could use that before coming from there or guarantee me that my money would be returned back.

My mobile have been activated with WeeklySub and RoadiesBlog. I don't even know when i activated them. I wanted to deactivate them by contacting customer care. But my default language have been set as hindi. With that little hindi i know, i contacted an executive, and he told me to change the preffered language by dialing 121. But there is no option for changing language. I dont know why the so called customer care 'executive' or 'officer' cannot give me the right solution. I have been using Airtel from before but now it's really becoming poor in services. And, how come my mobile gets activated with WeeklySub and RoadiesBlog without me noticing. It's me and only me who use my cellphone but i dont know what is goin on, this makes many customers sick. Why don't you give a confirmation message so that people wouldnt make any mistake?? It's not good to do things just for money. I hope you will know better but i want to remind you that customer satisfaction is as important as the company or service provider.

Therefore, sir, i request you to kindly deactivate WeeklySub and RoadiesBlog and set my default customer care voice language to ENGLISH. Thanking you.

My mobile number: [protected]

Dear Sir / Madam

This is to inform you about the problem I am facing with an offer of Nokie N8. There is an offer in below link on Airtel website -

http://www.airtel.in/wps/wcm/connect/Airtel.in/airtel.in/home/foryou/mobile/prep...⇄

I have just purchased Nokia N8 - on 06.03.2011 - Mumbai. My Airtel Mobile Number is [protected].

I am from Hyderbad. According to this offer when I insert my sim first in mobile this offer i should get avail but this is not the case. I tried doing it again and again but I am not getting any Mobile Office Offer. Also, called 121, 1 drop by executive, 2nd listen to query and put hold and no repsonse. This was just a very careless response I got from Customer Care. First they dont even know about this offer they say and this offer is there as you can check above Airtel website.

I really need to get this offer as I think I should get it and I am a net user and with a mobile of N8 i guess internet seem to be a necessity. Now kindly please response to my query and tell me what could be possible solution. What tell me I feel my problem is genuine and better this offer get activated by Airtel on my [protected].

Waiting for your earliest postive response.

Thanks & Regards
Jaydip Majumder
[protected]

My father is using BSNL No. [protected]. We are residing at South Tukoganj, Indore where we were facing too much network problem.

Recently we have applied for number portability and wanted to switch into Airtel. It was in process but before completion of long process of number portability BSNL has deactivated the SIM.

Now we are going BSNL and Airtel offices to get activate the SIM but BSNL is referring us to Airtel and Airtel is referring to BSNL.

Inspite of back to back follow up at both the service provider we are not getting any solution and our number is still deactivated.

Kindly please look into the matter and help us in getting the SIM activated.

Thanking you.
Naveen Bhatt
[protected]

R/Sir airtel company cut my prepaid balance rs 21.90 on dated 11.03.2011 without any reason and infermation. after this i contact CC No 121 CC answer me cut your balance For activate value added Service activate by us. but SIR a did not activate any value added service. SIR i did not recive any sms and call on this date from airtel SIR please check how activated this service. THANKS Ajay Kumar

I am getting everyday love tips by sms without activating the service. Airtel is deducting amount from my balance.I want to stop this and want my money back.my mobile no. is [protected]

I had recharged my airtel prepaid connection( [protected]) RC44 for SMS pack.But they activated cricketnews service free for 2 days.After 2 days they started deducting Rs.1 / day.Customer care executive told me that they cant deactivate it online and asked me to wait till 15th of this month.Remember, Rs 1 is deducting each day.Cant i get a solution for this? Heavens sake MNP is there and i'd rather switch the operator

Respected Sir,
This is aarish and the complaint is in regard to my landline number[protected] ,which has been registered in the name of my dad (S.Ramesh). Actually ,we have a total outstanding bill amount of Rs.3000(app) from the month january until now.But we feel that we have been overcharged for the landline usage since we have'nt used the phone to that extent. So,kindly check out the credibility of our bill amount for the months as stated above.
Another issue which i wish to bring to your notice is that i haven't been briefed with a novel way of blocking the outgoing calls of my landline phone. The methods suggested by your customer care officials were tried by me but it is not coming into effect.So,kindly,acknowledge me with the correct way to block the outgoing calls of my phone. Thank you,

with regards,
R.Aarish.

Hi,
My Airtel Mobile Number is [protected]

I called on 6th March 2011 on 121 to activate 3G on my phone and just in few minutes I got message saying 3G has been activated and soon after that I received another message saying Requested Service Settings cant be download on phone, call 12118 for manual settings. I called and the person was unable to provide with any help and raised a Service Request No 36216080 saying somebody will call or I will get message by 9th March 2011 09:30:00

I waited till 9th March 2011 till 18:00 but nobody called; and till 9th March 3G was still not activated; again I called and I was told that Service Request No 36216080 has been closed and the person again raised a new Service Request 36278034 and told some configuration for my Iphone which I did accordingly.

On 10th March Finally I get a Message : 3G is activated. Soon after that I saw 3G icon on my Iphone and then after 2-3 Hours it just got disappeared. The browsing speed was around 0.5 Mb wheareas I was told that I would getting anywhere between 7.2Mbps to 21 Mbps, and while 3G icon was there the signal strength went to just 1 BAR. Since 10th March I cant see any 3G icon; Its running on my normal Iphone Internet Plan. I called up again on 11th March 2011 and told all the issues to customer care ; All the guy could do was, He raised a Service Request 36326626 and saying the Team will get back to me by 18th March 2011 13:30.

Does take 15-20 days to activate 3G or to resolve problems related to activation of 3G?

It is hard to believe that AirTel does not seem know the solution to fix my problem. I have decided to wait till End of March 2011 and if the issue is not addressed, I will move on with other 3G providers.

Praveen Raisinghani
+91-[protected]

Dear sir,

My mobile number is [protected] and it belonging to ORISSA state. On
Friday[protected] time around 11:50 AM automatically one service named
airtel tadaka activated in my mobile number [protected]. When I called
customer care they are unnecessary arguing with me stating that u have
activated through internet this service where as I have not at all
activated that said service in internet. If fact I don't have internet
service pack activated in my mobile.

Afterward I disabled that airtel tadaka service by sending a message
and again they activated one service named hello tune automatically
and made my balance negative. Now they blocked me to contact them. How
can u block to contact customer care? Is it legal? What a useless and
harassment situation they are creating. In the name of service what
these people are not doing fraud?

Please don't cheat the peoples. First appoint proper customer care
person and give good service. No company can survive by this type of
cheating work. Might be some of your customer care executive or you are
office people activating some service for their benefit and harassment
facing by we people. Try to find out what is going on in your company.
This is not me who is facing this problem, a huge number of peoples
are facing the said problem but previously I was not believing this
but when it happened with me I understand. I m requesting u please stop
this type of cheating to innocent people.

Can any body do something on this my matter please do some necessary
action as soon as possible. These people always doing this type of
useless things. Please stop these types of cheating.

Thanks You

KAILASH CHANDRA SAHU
CHIKARADA, GANJAM (ORISSA)
PIN CODE: - 761008

Respected sir/mam
i had one broadband connection with airtel[protected] which was disconnected by me on 4th or 5 th september 2010 with complaint no.37181468 and reference no was 1192531 they said to me this is cancellation no. also i went to airtel head office ,ferozpur road ,ludhiana , to disconnect it they sent me back with this reference cum cancellation no. and said to fill the last bill till 16th september i did the same and paid it Two months back call from delhi office came regarding the same issue and it was toldthat your matter is closed and the above saivd no.is alloted to other some people, today 12th march 2011 again from airtel office with phone no.[protected],Rahul SHARMA was threatening that you will have to pay the bill even if you have cancelled it he will send recovery team to recover the amount he has tried to dis respect me with loud and filthy language so i request you to take a stun action against Airtel and Mr. Rahul Sharma

My prepaid mobile no. is [protected]. Yesterday a sum of rupees 15/- has been deducted from my account stating that i have made an ISD call whereas i have never used ISD. Most of the times Airtel deduct money from my account for the services which I never asked for / used. The company is cheating its customers. Moreover customer care number of Airtel does not respond.

Dear Team,

I had purchased 32" Sony Bravia LCD before one week and after contacting several time to customer care on phone you people are not able to install Digital TV at my home (Junagadh, Pin 362001). Every time I had been diverted to different process to contact the dealer of Airtel Digital TV and asked for the installation.I had also tried for that and got replied that they do not have stock of HD TV. very ironic !!!

I have experienced very poor service from AirTel and it seems lack of networking and alignment in technical as well as sales team from Airtel Digital TV even before it yet to be installed. Eye sores for team Airtel way to go friends...........

Regards,
Tushar Patel
[protected]

I'm not a customer of Airtel and do not possess any Airtel number. I got a mail from Airtel Legal Department some time back stating I've some payment due and I replied to that I do not have any such kind of number. Today I got a call from legal department of Airtel and somehow they got my address everything and stating one of my friend name Karthik took a connection and I do not know any person with that name. It is kind of harassment for me. Please suggest and let me know how I can proceed with this.

Below is the mail I got and the reply I sent

rom Raja Vure <raja.[protected]@gmail.com>
to "[protected]@airtelmail.com" <collections.[protected]@airtelmail.in>
date Mon, Jan 17, 2011 at 11:13 AM
subject Re: FINAL REMAINDER
mailed-by gmail.com
hide details Jan 17
Hello

Pls check what are you sending and who is the recipient of the mail before sending such mails

I can proceed for a legal action if such things repeat again

Regards,
Raja
- Hide quoted text -

On Mon, Jan 17, 2011 at 11:06 AM, [protected]@airtelmail.com <collections.[protected]@airtelmail.in> wrote:
LEGAL NOTICE DATED 16/1/2011.

KARTHIK R



Sub: Outstanding Dues on your Airtel Mobile.[protected]

Ref: Mobile No:[protected] Account No:[protected]

We have not received a response to our Previous Tele-calls/Field visit & Letters

regarding non -payment of bills towards the above said account for a net outstanding of Rs 2692

We must now tell you that we expect payment to be made on or before 17/1/2011. If payment has not been received immediately we will pass the matter to our solicitors with instructions to commence legal proceedings. This will be done without further warning to you.

Please make the payment in favor of M/s.Bharti Airtel Limited -Mobile Services A/c:[protected] by cheque/DD or by cash/credit card. If you have already made the outstanding payments prior to receiving this letter you are requested to furnish us the proof of payment to avoid further action.

If you have any queries please do get in touch with our representative Anusha on [protected]
Thanking You
Bharathi Airtel Ltd