Airtel Complaints & Reviews

Dear Sir/Madam,
I am siddharth kasera in ujjain my mobile number is [protected] (Airtel) sir whenever i call in 121 airtal customer care service so my call is not connected so plz check and just solve my problem so for it is a very critical problem..........sir if i can any problem in my mobile service so how to solve .....................that is why plz solve my problem

From
Siddharth kasera
[protected]

i got a message in balance which said "recharge with 222 and get full value. offer valid for ten days."

assuming as a regular recharge that i do like full value in 333 , 555 ,777 etc i did this 222 too. But i got only 2 RS in my main balance and got 220 rs in *123*1#. after that i learnt that this 220 will collaps to zero after ten days.

i feel cheated since i am given the scheme through a misconcepting scheme line saying "recharge with 222 and get full value. offer valid for ten days." it should mean that custmor can get the recharge with in the ten days but in actual it meant balance for recharge which is no way wise to do.

i tried talking to airtel officials in my city who failed to solve my problem and gave me his boss's no. leter he also gave me further his's boss's no. but all saying the same stereo type thing that its a scheme etc....

i want my money to be credited in my main balance and i want no time limit scheme which is offered through over smart ways of the company.

i expect companies not to befool the custmors with the sms like that.

thank you...

i have applied for an Airtel broadband connection on 26Oct,09 by giving a cheque of Rs500 having no.271619(State bank of India) with form no.1964216. but the connection can't be given due to your technical problems. after that i have told to apply again by filling a new form and also Rs1000 and they have also said that the cheque of Rs500 will be returned back to you very soon. they have taken Rs1000(cheque no-038577 Canara Bank) again with the new form(No[protected] on 18Nov,09 and said that the previous cheque will be returned back. but the previous cheque is already cleared from my account on 7Nov,09. i have talked to Mr.Pawan and Mr.Avinash Choudhary about this on 23Dec,09 and they have said that your cheque will be returned very soon.
WHY THEY ARE TELLING LIE TO ME?
i want my money returned back very soon.

also they said that you will be given cash back offer in which you have to give Rs1000 and Mr.Avinash Choudhary has also promised Rs3000 speed on demand offer. now he is saying only one offer will be given. so why Rs1000 will be taken from me?

Hi,

I am Kannan Raghupathy. I live in KK Nagar, Chennai Area. I applied for the Airtel DTH connection along with Airtel Broadband (Internet Connection) on 7th December 2009. I gave all the supporting documents including the ICICI Bank Cheque in the name of Bharti Airtel Ltd (Rs. 1000.00, Cheque No
050272 ) and Bharti Telemedia (Rs.999.00, Cheque No 050272).

I got my Broadband connection after following them for more than 8 days. But I am yet to get my Airtel DTH connection (Digital TV) and its been more than 20 days since my Cheque got cleared. When I called the Airtel Associate, I am not getting a proper response and they are also not ready to
communicate anything to me. I called them each every day to get my DTH connection but still no luck.

I have made two complaints (First one on 24th December '09 and the second one on 26th December 09) to the Airtel DTH customer care number and gave all my details. They said, they will get back to me
regarding this in 24 hours and still they haven't get back to me. And one more thing is they are not giving any complaint number also since I am not a registered customer with them (That's the reason I got from
customer care people).

The first complaint I made with the Supervisor named Praveen and the second complaint I made with
the Supervisor named Sri Hari. Both of them got all my information like my door number, cheque details and the Airtel Associate details.

The guy who took the application from me is not picking up my calls. The associate details are as follows:
Moon Kiran Tele-Tech,
6/32, Hindu Prachara Sabha Street,
F.No.D-3, Anand Shri Appts,
T.Nagar, Chennai - 600017.

The last response I got from those people was, my Cheque is cleared from my account but it is not reflecting in their CitiBank Account. How come? I have been talking to a guy called Moorthy (+[protected] for last 4 days who is working for Airtel and he is the one who gave me this kind of response
and yesterday he said that, he will make a complaint on behalf of me to the Airtel DTH and get the complaint number. He hasn't get back to me yet.

I don't know what to do in regard to this. Is this the way Airtel treat customers?

I would like someone to take severe action on the above mentioned associate as well as on the Airtel people. I am totally frustrated and exhausted after calling them each and every day with no result.

Please do the needful ASAP.

Thanking in you in advance.

Regards,

Kannan Raghupathy
+91 [protected]
+91 [protected]

This is for Customer ID [protected]. I was re-locating from Chennai to Bangalore and I wanted to take my Airtel DTH connection with me. When I called up their helpline for this purpose, they told me to pay Rs. 300 and then their engineer will come to my house and uninstall the equipment.

However after I paid the amount, they just de-activated my connection and no one from Airtel came to uninstall the equipment. Every time we called their customer service center, we were told it would be done in another one hour, another one hour and so on.

In the end, I had to mysel[censored]ninstall the satellite dish, wiring and package it. This I could have done anyway without paying Rs. 300, had their useless customer service center told me that they do not handle uninstallation in the first place. I would strongly advise that people avoid Airtel DTH, as their Customer Service is terrible.

I own a Airtel Prepaid connection for more than 5 years. But now a days the signal is very weak, escpcially at Madurai - TVS Nagar , Alagappan Nagar etc. When I tried to complain this, we were told that there is issue with our Handset. This must be the best joke of the year. Lot of people around this area is planning to switch to other service providers.. So far no serious response from Airtel to sort of the issue.

Even though the complaint is lodged against the Airtel SIM activation provider no disposal is received with any positive aspect till time and already one and half month have already been passed.
I have purchased a GSM SIM of airtel from my nearest reseller Mr.Durga Mishra(Phone No.[protected]) of Sakhigopal(Puri) on dated 21 Nov 2009 and the mobile phone no is allotted to me [protected]. I had submitted the requisite documents to above mentioned reseller.
And after two days I had recharged the value Rs50/- for getting the Powerplus facility.
Again I had recharged from a local shop Rs 340/- through easy recharge and got the sms reply as such: RECHARGE SUCCESSFUL ON[protected] at 03:02PM.talktime rs 340.00.MRP rs 340.00.TransID[protected].Best Jobs!dial *321*661#FREE.
On 27 Nov 2009 first the outgoing facility is blocked. After complaining to Mr.Durga Mishra and after his durable trial it was found Incoming facility is blocked and I got the solace that the processing is being done and I will be getting through within 24 hours and I had to wait.
Weeks by weeks passed.And when 2 weeks had elapsed I was told to talk to Area Manager Mr.Priyabrat Mohanty(Contact No.[protected]) to confirm where is the lapse.
He did the same practice to solace me to wait and your SIM would be activated.
Lastly It was found the SIM is out of order and invalid.
Being a consumer and providing the requisite documents if such case will happen and no official authority is interested to listen me give me the disposal what to do against my money which is deposited (recharged) is totally disgusting and the belie[censored]pon airtel is absolutely lost and Will any such consumer have the belief that Airtel company is doing a best support to consumer ?
I am bothered about my money deposited_ can I get back and what is the method to extract my money. If I will get back my money then I shall go for Other company's SIM to activate my Mobile and to the frank speaking I am totally frustrated dialling all in channel including the officers of Customer Careof Airtel.

As on 9/12/09, Airtel website mentions under easy recharge that on re-charging Rs 777 full talk time will be credited.
On 9/12/09, I had got my phone no [protected] re-charged with Rs 777 but full talk time was not credited.
On lodging complaint, on 11/12 I was told that scheme is available for selected customers and on Lapu re-charge. No such condition is mentioned on website.
On 22/12 I was told that scheme is not available. It was there on website.
On 1/1/10 I was told that scheme is applicable for Rs 333 and 444.
All the arguments of Airtel are wrong as scheme shown on website does not support their contention. It clearly says that full talk time with zero processing fees and zero service tax.
I request Airtel to give me full talk time or support non-denial with data on their website.

I have an airtel broadband connection[protected] which was connected at the address: 1987, Top Floor, Sec 37, Noida. I have moved to a new location (Address: A-52, Sec36, Noida) and requested for shifting of my connection on 23rd Dec, 2009 (Shifting# 294952) Also I requested for the waiver of the shifting charges (ref#[protected] and I was told that I will get the waiver of shifting charges which amounts to Rs. 300/-

But this connection has not been shifted till 31st Dec, 2009. I received a call from a representative from airtel named Atul ([protected]) and he told me that the connection cannot be shifted due to technical reasons. Since then I have been trying to follow-up with Airtel and nobody is taking the ownership.

Can somebody help me ?

Following are the required details:
Account# 15327540
LandLine# [protected]
Previous Address: 1987, Top Floor, Sec37, Noida
Present Address: A-52, Sec36, Noida
Mobile# [protected]

Also, let me know if any other information is needed from me.

Dear Sir/Madam,

I have to say that when I have main balance in my acouunt then it doesn't work GPRS service of Rs.96 and it is deducted through main balance while commitment is different that it will be deducted from 2GB and 100 MB free main balance according their condition.

In these days airtel is really cheating to the customers. I was using GPRS on dated 28th December, 2009 between 12:00 am to 8:00am. I lost of Rs.95 from my main balance. While I have already recharged GPRS pack of Rs.96 which is valid till 12 January, 2010, which has a promise of 2GB free internet access.

I am asking why happens this type of deduction? Why is airtel deceiving to the customers? Will this scheme of deduction will be fruitful for Airtel or Airtel User? I think, a simple person will not tolerate this type of cheating and they will change their sim and will get new service of another company and their mouth of words will always be negative against airtel service in public.

When I talked to customer care, I am told your deduction was due to browsing, but my one another friend who is also getting the service of GPRS. He uses daily internet including browsing, downloading, searching, everything.... but his internet access is going smoothly without any deduction because he has nil main balance. I also would like to mention his name: Santosh Kumar, mobile number [protected]. He also lost Rs.72 and 100 MB of main balance. Due to deduction of main balance, he left the recharging of mobile and I am sure he will remove the service of airtel.

So, consider my complain seriously and return my deducted amount of Rs.95.

Raman Lal Sao
Mobile: [protected]
Ranchi

My airtel mobile number is +91-[protected].Airtel company activate any service without my order or not asking me and custember call center no 121 is not connected after pressing '9' key from 6month.Please give the action.

[protected]Mahesh Gurmule

My air tel number is [protected]

Recently I got this number from a shop which is on Ajmer road,

As desired, I have submitted Phototocopy of Driving licence, A photocopy of Pass port, a letter from my present company and based on this the subject number was allocated to me after paying Rs. 525/-

Next day I got a call from your office for physical varification.

I was asked to resubmit a photocopy of Pass porrt since The photograph was not clear the same was submitted by me immediatly

In between lot of call came to me from your office and i was asked to submit a photo id proof, which i already submitted,
Latter on my number was disconnected for want of photo ID which three times i submitted.

We talked to Air tel official and as per him the number was to get activated yesterday night only since he was travelling,

As off now the number is yet deactivated and i am using my reliance black beery i.e. official phone for personae use which is really inconvenient to me.

I am totally frusteted the way i am being treated, I think i made a big mistake selecting Air tel

Please advice me how i should surrender this number and can get my balance amount .

Milind Sonavani
Associate Vice President - Metering Division
M/s Gemus Power Infrastructure Ltd.
SPL - 3, RIICO Industrial Areva, Sitapura,
Tink Road, Jaipur - 302022
Cell No. [protected]

Respected Sir/Maddam

Sir two months back I have purchased Airtel in Dehradun a new connection [protected] and all vérification done from airtell.

Now when yesterday in the morning I switch on my mobile it showed SIM CARD REGISTRATION FAILED when I reached one of outlet of airtel at sharanpur chowk at Dehradun they send me at their collection centre for new sim but when one of executive of the company discussed my matter on phone with somebody they said that my number has been alloted to somebody as my verification not done then they asked to go main office in Patel Nagar industrial area at Dehradun, there I met Mr. Hosiyar a senior official, he said due to Airtel some technical problem occured with my number as by mistake of airtel my number has been deleted from system.

Now sir I would like to put your attention towards my case as for last day I am suffering as I am not able to contact my business circle as my sim has been blocked I am not able to retrieve my contacts feed into sim.

Sir I really very harassed by the action of airtel and I expect soon action from your side to that I will get justice from your end and also I will apply for the compensation as what I have suffered and got mantely harrasment due to il-legal action of airtel.

Expecting your reply soon.

Thanks


Vaneesh Kant Chahal
[protected]
[protected]

my balance is being reduced and i talk to customer care they say you have activated some services which i have not.the person to whom i was talking was very rudely talking to me and aftersometime he disconnenct my phone.first of all i want to know is this the servies provided by airtel.i am also using another companies sim but i have never seen such a poor service.first of all i want to complain against the person to whom i was talking and how my balance is reduced though i have not activated any services

Dear Sir,

I am a retailer of your esteemed company at udaipur with mobile number [protected].

I did recharge of Rs.345/- to one of the customers in the view of knowing that there is a full talktime on it without any boundation. But when i did recharge, after 1 day i came to know that the balance was not added to the main balance. the balance was credited in the account of *123*6#.

When i enquired about it after the enquiry from the customer, i came to know that this amount is to be finished within a month. I suffered a loss due to this poor information system of this company.

When i discussed in details with my wholesaler, he also told that they are also unaware of this scheme. Nothing can be done as they also came to know after the registration of such type of complaints.

They tried to convince that we should check our sms's of the schemes regularly.

i put a bet sir your head will also start aching by getting enormous amount of repeated sms on the mobile.

You just put your foot in the shoes of retailers for one day and feel the ache and irritation of repeated offers on sms's.

I bet for sure that you will also delete the message without reading because of the following reasons:

1. retailer is not only selling your recharges but also doing allied works.
2. most of the retailers have the mobiles of low sms storage capacity.
3. retailers have other works also then to read sms regularly and daily.
4. most of the retailers dont know to read english, they just get the information from the wholesalers.


In my case i suffered a loss of Rs.300 in the recharge of 345.
To whom should i blame you decide where is a loop hole for this poor information system.

Sir Rs.300/- doesn't matter you but matters us because we have to do the recharge of Rs.10000/-. which means 2 months without profit for me.

Now the ball is in your court for the decision. Waiting for reply with some concrete decision.

Also let me know of whether this amount can be reversed or not.

Hi,
This is a complaint regarding my Prepaid->Postpaid migration on my Airtel connection.

I have been having a Prepaid connection from the past 5 years with a history of high balance. Recently I decided to move to Postpaid connection to activate my blackberry services and make the payments easier( i was told my balance has to be high otherwise). And today my connection is been barred of any communication and no bothers to mention me the reason for the same. Here are the chain of events,

Date 14, December, 2009:
I call Airtel Customer care to confirm the process to convert to Postpaid and activate blackberry services. I was told that I need to submit a last month salary slip, address proof and pan number.

On the same day I approach a Airtel Relationship Center and submit all the documents along with filling new forms and signing the same. At that time the person across the bench informs me that a new number will get activated in 4 hrs and a migration will take 7 days. I agreed that 7 days is ok for me, so please go ahead and process it. I paid Rs.300 as some security deposit. He tells me that I will recieve an SMS on migration after which i have to swap my old sim with a newly provided sim.

Date 22, December, 2009:
Nothing seems to happen till date. I had to take the evening off and spend 2 hrs at the Relationship Center understanding what is going wrong. Then he mentions that my address verification is pending and called up the verification section where I gave the person the landmark and route information to reach my home.

Date 23, December, 2009:
Nothing happens again. I have to take one more evening off and spend about an hour at the Relationship Center just to make one more call to the Verification Section. This time I take the number i can call in case no one turns up at my house again.

Date 24, December 2009:
Today, some one completes the verification but nothing happened again. All of a sudden my phone stops working at 9 pm in the night. I assume that my postpaid is activated and swap the sim. Everything is working fine along with me recieveing sms on how to use various features in a airtel postpaid. Still no sign of Black berry services.

Date 25, December 2009:
I call up airtel customer care(121) and ask them for a status on my blackberry activation. They have no clue. So I lodge a complaint. After which i decided nothing is going to happen and fill another form for Blackberry services. Everything seems fine and service got promptly activated by evening on the same day. The phone works great for several days.

Date 29, December 2009:
At about 11:30 AM, I recieve a SMS stating that my connection is Activated with a Deposit of 300, Activation fee of 0 and Number Charge Pamnt as 0. And then at 2PM. another message saying that my credit limit has ben revised to Rs. 600.

At about 3PM all of a sudden I am not able to make any phone calls or send any SMS. At 6 PM I call up 121 asking why my services have been disabled. I get a reply saying I have not submitted some document. I wanted further information on what exact document do they want. He then claims that I have spoken to one of his collegues and he has told me about the missing document. I tell him can you tell me what documents are required, he has no clue. And i am supposed to spend one more evening in Airtel Relationship center for knowing that. I call up second time ask him to connect to the relationship center so I can talk. Unfortunately they have no way to connect to their own relationship center. I then call up the number that was given to me while i was running around for the address verification done but that number is now invalid.

I had not received even a single call from Airtel before that stating that i have to submit some document. In my opinion I must atleast be given 24 hrs time for submitting any critical document and may be a week time for non-critical document. Airtel disconnecting the call just like that, without a reason, invalidates the entire reason to buy have a phone. If in case I had some emergency situations that i have to call some one, I end up with a bricked connection. I dont think Airtel would take responsibility for the damages in such a situation.

Now its a bundh situation in Bangalore and the Relationship center is probably closed. I dont want to take chances of stepping out of my house in such a situation when i am not in a position to tell my loved ones even where i am.

Other bit of information that I wanted to add is, I stay with my family and my mom always stays at home atleast during those days.

The relationship center is 100Ft Road, Indiranagar, Bangalore.


My number is +91-[protected].

Please let me know what exactly am I to do. Why am I to spend so much money and time for a service I pay as requested from Airtel. I do not want to loose my number as its a long standing number and many friends and business contacts have the same. I do not want to go another time to the Relationship center, I feel its just a fruitless effort.

Regards,
Arun Murali

Few Days back i took a airtel prepaid connection, so i submitted all the documents as shopkeeper told me.
after two day i got a call from airtel that submit your local address proof, i asked them will my office ID card work? so they said that "yes".
Now after 3 days my document rejected and reason was local address proof. so i submitted electricity bill of my flat.
but still they cut my connections on 28th December.

now customer service agent says that we didn't documents. a person Call "Bhavin"
from "Gyanesh Store" who is dealer of airtel connection, didn't submit my documents, and blaming on company that its not his fault.

So now who is responsible for all these things and inconvenience which i am having still today ?

Hello,

My account number is: [protected].
Issue: My actual bill amount is supposed to be Rs. 200 and change, but I have been charged Rs. 1,200 and change.

This is regarding providing the wrong information and misbehavior by your representatives, employees and the agents about the services and the complaints raised.

I took my new connection on 30th Nov 2009 and the first bill got generated on 9th Dec 2009, in which I've been charged Rs. 950 extra where I shouldn't be charged. The bill says:
- Premium Number: Rs. 750
- Activation Charges: Rs. 199, where I'd paid the activation fee while taking the SIM itself.

Here, Airtel relationship Center on 100 Ft road, Indiranagar - where I took the connection, the representative didn't tell me that the number would be chargeable. He just took the activation fee and the deposit amount from me.

- If the number is chargeable, the number fee would have been collected from me at the time of collecting SIM card itself - this being the common sense that every customer care representative should be knowing, no one did help with the waiving off these additional charges.

Instead of trying to resolve this issue, they have surrendered my account to some third party people (I believe they are collections people in case of defaulters) who called me from Chennai and kept bugging me by hell of calls and hell of messages to pay the bill, where in I have told the customer care people clearly that I will not pay the bill unless the issues are resolved.

- The activation fee had been waived off but the premium number fee hadn't been waived off.

Your employees named Sujatha, Suguna, Kapila who are call center people told me they will call me back on the issue and update me the status but had never called me with the status.

The complaint numbers (multiple) in this regards are:
F[protected]
F[protected]
F[protected]
F[protected]
SR#29917618
SR#29857070

And there are many reference numbers with I don't remember (You can look at my account for other complaint numbers and service request numbers).

Yesterday (29-Dec-09) when I again called customer care, Kapila told me something irrelevant and when I insisted her to let me talk to her manager, she connected me to Ravi - who is the floor manager that time (sometime on 29th Dec in the afternoon).

He, instead of telling me he will try to work on resolving that issue, was rudely talking to me saying that the bill generated was valid and they cannot waive off the amount at any cost - because it's the services charges. And that's it - not even he tried to convince me with the issue. He was just sticking to the point that the bill was right and cannot be waived off - as if I was telling the false things or false claims.

When it continued, I was pissed off by his behavior and asked him to cancel my account. At least then he could have convinced me. But instead of that, he said he would help me in cancelling the account and connected me to cancellation department.

Then I happen to talk to Raghavendra (from cancellation team) who had helped me - told me to go to Airtel outlet and let them talk to him.

- A floor manager couldn't help me in any form but the cancellation team did. A manager himself is ready to lose customers and you could think of the team he would be leading - how would be their attitude towards customer services.

Then, I went to the relationship center where I took the connection and called up cancellation team from there and let them talk to the agent sitting at the counter.

Now, the issue had been resolved – they waived off the extra charges they have put on me for nothing.

My concern is:
1. Even after calling hell of times and raising hell of complaints, no one could help me or got an idea to call that relationship center and ask for the issue.
2. And Mr. Ravi, being the floor manager, did talk to me as if he is least bothered about the customers and was ready to lose me without even trying to resolve the issue.
3. Instead of working on resolving the issue, called me hell of times; sent me hell of alerts to pay the bill and even surrendered my account to some third party collections team as if I am a defaulter.
4. It is your duty to call up whomever it is required and clarify yourself instead of insisting me to walk in to the showroom again and let them talk to you, which shows your inability to handle the customers and their concerns - due to which you would lose many customers.
5. Why should I (customer) waste my time, energy, money and whatever to walk in to the relationship center when there is no mistake from my end, leaving behind my office and work, where you yourself can contact them over phone for any clarifications?

- I would have cancelled my account with Airtel if the issue wouldn't have been resolved. It's not about the money which I have to pay; it's about "why should I pay you extra for nothing"???

It was so prolonged conversation with customer care people and still couldn't help unless I took an initiative to walk in to the showroom. The problem was at Airtel’s end but not on my side.

Not only this issue, have they activated the services which I haven’t asked them to activate. Later when complained, they disconnected those after charging me the monthly rental for the same.

Finally, it's the WORST people you have in your customer care and the services are UTTER WORST. I started the complaining process somewhere in the 2nd week of December and it took more than 15 days to resolve it, that too with lot of idiotic mental torture and harassment indirectly.

- If possible, warn those people who couldn't help me in any form and rather did talk to me very decently indecent claiming me as a culprit - namely Sujatha (Cust. care), Suguna (Cust. care) and Ravi (Floor Manager).
- Or train your people and let them provide decent services rather than guess works.

 For your information, this type of behavior by Bharti Airtel’s employees is eligible to file a complaint against the company with the consumer court for this kind of “Financial Harassment & Mental Torture”.

Please acknowledge this and act upon the same.


Thanks a lot,
Bharath.

I have Airtel SIM from last 1 year & use internet as per need .
This time on[protected] use GPRS E-Recharge of Rs 89 & SMS get with successful recharge with ID as [protected] ( with 89 Rs for GPRS )
But when I try to activate internet by dial *567*1# it reply as insufficient balance , please recharge & try again .

I try to call Customer care 27 time , but no response & finally I went to nearest Airtel customer center at 7:30 p.m again recharge with 30 Rs for maintain min balance .

CC Executive promise that service activate after 4 hr since need time .
I accept & say OK !
But same problem again.

Now can Airtel look seriously into this matter ? And let me know exact person who can solve this ?

My Airtel SIM number is [protected]

Sir,
My new Preapaid Airtel SIM No.[protected]F and Mobile No.[protected]. Purchaseing on Dt. 25.11.2009 on submitting the all reqired documents to M/s Prince Telecom, Jamalpur, Near Goal Market, Ludhiana. SIM was activated on next day but after 15 days my outgoing call was disconnect so. I once again resubmitted all require documents to the retailer but till date my sim card is not activated.As per retailer opinion they have send the documents to the distributor, when i talk to distributor they are simply avoiding and asking for contract with Local Airtel Office that is M/s Sunil Telecom, Near Shingar Cinema, Ludhiana. They suggest us to purchase another one New SIM and the present SIM card once the connection is disconnect not possible to reactivate on submitting the documents. So cant help any thing. 1. My question who is defaulter ? 2. Why the New SIM card is not reactivated on submitting the documents two times?


Regards/
Kuntal Ganguly
[protected]