Airtel Complaints & Reviews

AirTel — deactivated my connection

I am the person suffering coz of airtel’s mistake…. all details are in the e-mail communication

From: Sunil Kumar
Subject: Re: REGARDING DE ACTIVATION OF MY CONNECTION : [protected] [|BAL|[protected]|[protected]|]
To: [protected]@airtelindia.com
Cc: [protected]@airtelindia.com
Date: Friday, April 2, 2010, 11:29 AM

the mail that you have sent is just copy and paste and the content is not been given any importance too.

forward this to managers and if possible to their managers……..

why dont you get me another sim with the same amount of currency ?

its your mistake and you got to take the responsibility………….

i guess i have to post a comment stating what happend to me and the worst experience with airtel coz of your internal mistake………. it is ongoing process till your terminate useless staff of yours and stop sucking customers money coz of your mistake.

i dont grow money nor i cheat ppl like you do…………. forward this mail to your managers for having developed worth less rules which are sopiling customer willingness to go for your connection…………………. andk also for having useless staff

Regards,

Sunil Kumar

[protected]
[protected]

— On Fri, 4/2/10, [protected]@airtelindia.com wrote:

From: [protected]@airtelindia.com
Subject: Re: REGARDING DE ACTIVATION OF MY CONNECTION : [protected] [|BAL|[protected]|[protected]|]
To: “Sunil Kumar”
Date: Friday, April 2, 2010, 8:06 AM

Dear Sunil Kumar,

Thank you for contacting Airtel.

According to your email dated on 02/04/2010, regarding your Airtel mobile number [protected].

We regret the inconvenience caused in this regard.

We regret to inform you that your number has been permanently disconnected dated on 17/03/2010 due to Negative verification. Further, there is no option to reactivate the number and process the refund for the same.

For further assistance, mail us at [protected]@airtelindia.com.

We would be glad to have your feedback on our response. Please click on the below link to provide your feedback.

We thank you and value your association with Airtel.

Warm Regards

Ramya priya p
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below hyperlink
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Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

———Original Message———-
From: Sunil Kumar
To: [protected]@airtelindia.com
Cc: [protected]@airtelindia.com
Sent: 02/04/2010 16:37:25
Subject: regarding de activation of my connection : [protected]

Hi,

My name is sunil and i have got a free airtel simcard on purchase of mobile
from basaveshwarnagar MobileStore, on 26th of feb 2010 and a currency was also
added to this number same day.

I have submitted my DL as address proof and provided the photo, signed in the
forms, now airtel ppl say that the address is not matching.

Presently this particular number is cancelled due to address verification
failed. Now the number is in the name of Krishna murthy or krishna kumar not
very sure about his name and his address.

Today I went to airtel outlet regarding the same issue, they said nothing can
be done and they told me i need to contact the person from where i got the SIM
card. Then i went to mobile store and got it confirmed that the documents were
submitted to airtel.

Now i have no other option and called airtel many times and spoke to :

1) Sneha

2) Anusaya

3) Parthasarathi

all are flour supervisors, every one are saying that SIM card should be
purchased only from airtel outlet.

In this case

1) why are you selling airtel SIM in retail on foot path, in front of shopping
malls and other areas…… are they fake ?

2) if the documents provided at the time of submission is correct and the
currency is added to my number then how did the documents got manipulated ?

3) as a customer what else can i do, i have gone to verify why this happened at
airtel outlet and gone to shop from where i got the airtel sim and spoke to the
person who accepted the documents and they work for Airtel, called customer
care many times……

This is purely your mistake in handling the documents and process that you
follow is also shows that you want to eat away customers money and there is no
one to assist.

They say that they will give 30 days time to submit the documents and they have
terminated the connection on 17th of march……. all these days i have been
trying to converse for solution and today they say that “nothing can be
done”…..

What happened to my SIM card and the Currency that i put on this
number………….

The documents from mobile stores was handed over to Airtel employee
Santosh([protected]) and here after the to airtel… so non handling of
documents is happening at your end.

Its not just my issue at mobile stores but many customers are facing this
issue. People are showing their dissatisfaction towards the processing and the
procedure.

My question is till the time the customers documents are confirmed they will
not activate it, but after confirmation only they add currency…… when there
is such a stupid act which took place at your end, why cant you return our
money……

now my documents is miss used…… i dont know who is using my documents for
their number….if it is wrong hands then you are responsible…

I want my money back and i want the connection too… if not this number, some
other number will also be fine.

SIM details :[protected]

MSISDN : [protected]

IMSI : [protected]

PKD Dt : 22/01/10

I am also user of airtel connection…… i have changed my family member¿s
numbers from other operators to airtel, saying that this is the best….. but
now i am shaken and cant believe there is lot of cracks within airtel.

My details : Sunil Kumar. N

Ph : [protected]

I am available till sunday in bangalore.

awaiting a quick response from you…

Regards,
Sunil Kumar

[protected]

the same thing happened today i recharged with rs 98 on my mobile no. [protected] and got the confirmation of recharge but the service was not activated..

i also have the same problem. i recharged my airtel prepaid mobile ([protected]) online from pnb net banking. the amount was immediately deducted from my account but i didn't get the balance in my mobile. i've been waiting for 2 hours now. help me as soon as possible.

Airtel — re : rental

dear sir,
I R.SURESH with airtel mobile no [protected],[protected],[protected],[protected] (total 4 connections) was offered with free rental on plan ra 19 cug 300 but just after few days the post paid plan was converted as ra 19 cug 199 with monthly rental of Rs 199 which i feel is arbitrary and i felt i got cheated . Hence i demand that all the above connections may be cancelled forthwith. any further communications can be done on [protected].

thanking you

R.SURESH
[protected]@gmail.com

Airtel — joke pack not getting unsubscribed

my no. is [protected]. I have been trying to unsubscibe a joke pack from last 5 months but all in vain. everytime i get lot of reference no., assurances and apologies and sms format for unsubscription but nothing works and on 16th of every month Rs 10 are deducted from my balance. this time i got sms from 64611010 that i have been renewed for SM_103_SMS_SUBDELSMS on airtel IVR. Now the worst part with airtel is there is no option to talk to customer service executive but recorded message ask to sms ur query to 121 and your problem is never solved. has airtel got no money to employ curtomer service executives or they are least concerned about their customers?

Airtel Prepaid — jokes not stopped

my phone no is [protected], Imhave spoke 50 times with customer care to remove the jokes and stop deducting rupee one daily, but it is still continuing,
when will this nonsense stop I think AIRTEL IS A CHEATER AND i SHALL STOP MY INET CONNECTION ALSO AS i PAY 12000/ YEARLY IF THEY DONT TAKE ACTION AND STOP SENDING JOKES, THIS IS WASTING MY TIME AND THEY SHOULD TAKE ACTION AGAINST THEIR OKhLA OFFICE 5432101 SERVICE CENTRE .
i AM GOING TO SUE THE COMPANY NOW FOR A LAC FOR WASTING MY TIME, ENERGY AND MONEY.

HELLO

airtel/prepaid connection — airtel live not working

airtel live not activated from last one month.

AirTel — Unsubscribing jokes

Sir,

mu mobile no. is [protected]. Oneday, i started getting some sardarji jokes on my mobile from 543212. and i am being deducted 1 rupee/day, for the same. I have called the customercare, and they are also not responding. Kindly do the needful,

regards

Praveen Subrahmanian

Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,

Robin K

I have 5 Airtel no's for my family. So far this problem occurred in three of my nmbers.

I CALL AIRTEL A CHEATING BRAND. if this happens once, then i can agree that it may be technical.
What this cheating brand going to get with such activity while brands like DOCOMO, IDEA, BSNL are looking for the benefit of customers.

This unauthorised joke activation creates tension, anger and wastes lot of time.

BETTER CLOSE THE BRAND 'AIRTEL' if you cannot cope with the technical development. thats far better than creating such problems to the customers.

Airtel Prepaid Connections — regarding the prob in my sim card

Hello sir
my mobile number [protected] and sim number 9539 0 i have been using this number for past one year .The sim which i use is not functioning properly in any sony handsets. As per the advices from your service center i have duplicated my sim trice but still now i didn't find any solution and i there is no appropriate response form your side
Please resolve this problem for me at the earliest



MUGILAN

I am owner of Airtel prepaid connection no [protected]. I have sent lot of messages to 121 & 54321 to unsubscribe to the Jokes package and health messages from 54321819. but still the package is continued & amount is deducted from my account and still message is coming to me.
This has subscribe to my mobile no. automatically and not by me.
Kindly stop it.

This is to unscribe the 1.sec pulse offer form mobile no [protected]...

Airtel seems to be having a full time 'Dirty tricks Deparment' working 24/7.
They say they have started 'Bikini Alert' or 'Matrimonials' and other assorted rubbish for Rs10 for 10 days and so on. And if I don't wnat I should sms STOP. You reply 'STOP'. They merrily inform you: 'Welcome. The service is started.' You frantically sms 'STOP STOP STOP'. They say they cannot process that. And they start deducting money wuith the regularity of a pendulum clock.
Why should the subscriber be asked to 'STOP' an unsolicited service. If he want he can sms 'START"
I don't know who runs this company but it is a shame that such a 'big' man should stoop to the level of a streetside pickpocket. And they do it better than any Fagin or the Artful Dodger.
It is like stealing candy from a child.
But at the end of the day I can't understand why I stayed with Airtel for as long as I did.
I have just given them the boot and switched to another service.. And for now 'Aall is well!'

Dear Sir,
I want to unsubscribe 'jokes' from my airtel prepaid scheme.I have sent the sms to the required number but yet my 'jokes' service is not unsubscribed.Kindly take some action against it.
My mobile number is [protected]
Thanks

Dear Sir,
I want to unsubscribe 'jokes' from my airtel prepaid scheme.I have sent the sms to the required number but yet my 'jokes' service is not unsubscribed.Kindly take some action against it.
My mobile number is [protected]

Dear Sir,

I want to unsubscribe "Jokes" from my airtel prepaid scheme. I have sent sms for unsubscribing, but still, i am receiving sms. Please do the needful as soon as possible. My Mobile no - [protected].

I am owner of Airtel prepaid connection no [protected]. I have sent lot of messages to 121 & 54321 to unsubscribe to the Jokes package, but still the package is continued & amount is deducted from my account and still message is coming to me.
This has subscribe to my mobile no. automatically and not by me.
Kindly stop it.I feel very bad of your service.

AIRTEL PREPAID MOBILE NO. [protected] IS NOT WORKING
PLEASE ACTIVAT AIRTEL PREPAID MOBILE NO. [protected]

FROM
IMPHAL

i am owner of Airtel prepaid connection no [protected]. I have sent lot of messages to 121 & 54321 to unsubscribe to the Jokes package, but still the package is continued & amount is deducted from my account and still message is coming to me.
This has subscribe to my mobile no. automatically and not by me.
Kindly stop it.I feel very bad of your service.

Hello Sir/Madam

Iam gangadhar and used airtel prepaid sim no:[protected] . these no call rates of Airtel to airtel 30 ps/mn, other mobiles 50ps/mn.last 15 days i accepted one call of special 5 jone rates to your friends. On that time call rates are changed all call rates was 1 rs/mnt. so i was unsubcribed that offer but the rates are not changed.please give the old rate pack.on this no special offers wasn't recharged.so i faced problems, So please give the sollution to above said complaint

customer care no 121 is not supported only 123 is supported.

Thanking you


M.Gangadhar

i have complained few minutes back regarding Airtel sim lost.

i need a confirmation whether the complaints reaches to the concerns service provider r not.

Prabhu
[protected]@gmail.com

i lost my old no [protected].
I want to get that no please help me..

i lost my old airtel no [protected]

than i am goin to airtel gallery & purchase a new blank card for same no. but still his no. is not activate
it's a totally negligencies for airtel gallery
so pls suggest ne what to do for activation my old no.

Airtel Gallery
Jamner Road
Near Asthabhuja mandir
Bhusawal 425201
Dist- Jalgaon
Maharastra.

my no [protected] (subhash more)
I purchase this simcard before 10 days (12 jan 2012) and now this is not activate
so, Please hepl me to activate this no

Sirs,

Now days i have been charged without my knowledge by different service prescribed by Airtel. Last month Rs.70 after complaint to call centre, I got only Rs. 20 refund for Airtel Radio service pack.

Again this month Rs.30 for Audio Movie pack which i didnt activate, for that i given the complaint, This shows their mistakes by Known.

Please advise as a consumer

MMS KARNE KE LIYE KISNE BOLA THA AGRA HI TO BHEJNA THA JAKAR WISH KAR DETE.

hello, sir
sir i m a customer of your prepaid service. on [protected], . sir it is very incident thing is that last month on 26/02/2010..on this day 92rupees will deducted from my account...after this when i call your customer service..they told me ...plz contact after 3days for total information after this when i contact then they doesn't give me satisfied answer after ds one o[censored]r customer-care boy told me ur money will return beck to ur number...but still now they, doesn't give me ds amount...& when i call again dn they told me dt u download from nokia site... but the real thing is dt i m using nokia1209, which doesnt have any gprs facilities. so, sir i request u plz give me my details information...

Name Shri B L Jain
41 Bank colony,
Samsabad road,
Agra- 282001.
Uttarpradesh.
pre paid mobile no - [protected]
and prepaid phone land line no[protected]


In pre paid mobile no daily combo pack started without our consent please withdraw the facility immediately also register our both phone numbers for no unwanted call. no unwanted sms and other do not disturb facilities.

will not hasitate to approach consumer court if our request is not exeeded immediately.
our all earlier efforts in these regards proved to be in vain.

thanking you
B L. Jain.
Agra.

I HAVE A AIRTEL BROADBAND CONNECTION WITH ACCOUNT NUMBER 14566993 HAVING TARIFF PLAN 599 Rs. NOW I CAME TO KNOW FROM SOME OF MY FRIENDS THAT THERE IS ONE MORE PLAN OF Rs. 499 HAVING DOUBLE SPEED AND DOUBLE NO OF CALLS SO I CALLED YOUR 121 SERVICES FOR CHANGE IN MY PLAN. SOME OF MY OTHER FRIENDS ALSO DID THE SAME. THERE REQUEST WAS ACCEPTED AND THEIR PLAN WAS CHANGED. BUT MY REQUEST WAS REJECTED REQUEST NO. 30753450 AND FIRST THEY ACCEPTED MY REQUEST AND SAID THAT IT WILL BE ACTIVATED IN 3 DAYS BUT NOW THEY ARE DISAGGRING TO IT??? WHY IS IT SO???WHY IS YOUR COMPANY NOT STABLE ON ITS COMMITMENT???? PLEASE ANSWER?? I WILL NOT HESITATE TO KNOCK THE CONSUMER COURT FOR THIS.

dear sir
in spite of my previous complain i did not get my postpaid bill (ph-[protected]
of Dharmanagar, Tripura) .you have neither send my bill in my e-mail account nor u send it to my address.moreover my connection was deactivated for five to six day.So plz take necessary action.my e-mail account is 73.[protected]@gmail.com

1) Copy to TRAI, for information.

nov 2010 not received post paid mobile bill
pl send the bill my mail id [protected]@rediffmail.com

Dear sir,

telephone no[protected]

It is with great unhappiness that i would like to inform you that iam not getting my monthly telephone bills for last 18 months inspite of repeated mail and telephonic talks with your customer care centre.iam really surprised to find the careless and reckless attitude of your organistion.Everytime iam assured that in future the bills would be sent to my email id [protected]@rediffmail.com but regret to inform you that it remains just a hollow committment like any government organisation.
Hence, please let us know the reason why the bill is not sent to my personal email .Also please give the contact details of the responsible person to sort out the issue.

s.venkatesan

Hello,

Even i have the same issue with my mom's number. She is using a Airtel postpaid and whenever she comes to Bangalore, there is no connectivity in her mobile. Roaming should automatically get active, but why this issue is often occuring. Please check the issue. If this continues then there is no use of having a mobile in the emergency case.

I have the similar problem. I reside in Srinagar and am using airtel number [protected]. I am a frequent visitor to Delhi and other north Indian states. Recently on a visit to Delhi my number didn't work.
Previously I was using an Aircel number that worked throughout the country.
Please let me know what am I supposed to do to get roaming on my number. Otherwise I have no option but to switch over to some other network.
Shabbir Hyder
Shivpora Srinagar Kashmir 190004.
E-mail: gem.[protected]@gmail.com
Mobile No. [protected]