Airtel Complaints & Reviews

In case of the above I had informed Airtel for safe custody of my mobile number registered in Pune circle for 12 months.
After coming back in my circle I went to Airtel customer service center to enquire about the number and reconnection.
However without even confirming the name in which the number is registered they told me that the number is active and in some ones name, even without checking if it was in my name or not.
I sent a mail to the nodal officer but I did not receive any reply from them.
I have sent the mail to the appellate authority and am waiting for their reply.

AIRTEL IS NO MORE A NUMBER 1 SERVICE PROVIDER, THERE ARE FAR MORE BETTER SERVICE PROVIDERS IN THE COUNTRY 'CAUSE THEY CARE AND ATLEAST REPLY TO THEIR CUSTOMER'S MAILS!!

Sir I am Sanchari Biswas, Last few weeks [protected] this number is disturbing me day and night with rubbish words. due to that I have kept my mobile switch off.
Sir plz. if you kindly send me the details of the mentioned number, I shall be ever oblige to you.
Thank you
Shanchari Biswas

Hi,


I am Mahesh Nadar, working for Reliance Industries Ltd since september 2007. My mobile number is [protected].


My SIM card got de-activated without any prior intimation on 9th Dec 2009.

When I had called customer care on 121, I got a reply saying that my address proof is missing and my SIM will be activated within 4 hours of submitting the same.Were you people sleeping for two tears.???Why should i suffer for the mistakes of airtel.correct me if I am wrong,According to me,phone bills are considered as a address proof.I am getting my airtel bills on this address for two years and now suddenly my services are barred.Airtel is supposed to solve this problem by themselves.On the contrary they are playing hide and seek with me.

The customer care executive had given me address of Khopoli Airtel gallery for the purpose. When I reached there, i found no such Airtel gallery existing there. Second time I was directed to go to Bhiwandi, there the shopkeeper told me he had stopped his shop as an Airtel gallery since last 6 months.


Now, I had submitted my address proof at Pune finally on 16th DEC. When I had called 121 as my SIM is not activated yet, the person named Sudarshan now requested me to go there again and submit a 'Subscriber Enrolment form'.


My phone has been active since sept 2007. I had been paying bills directed at this address since then. I want to know, could you people, who send me n number of promotional SMS to activate Hello tunes etc have not sent me an SMS to submit address proof???????


Now, please guide me regarding the exact procedure to get my SIM restarted (If it really will or no) and time required for the same.



Kindly inform me regarding further procedure ASAP.







Thanks and Regards,
Mahesh

I have a post paid mobile phone connection of Airlel. This company is billing Rs. 30 as value added services from more than a year. After getting bill I called every month to wave off these charges of Value added Services and got a massage of waiver. Today I again received a bill with Rs. 30 as Valued added service. When a Called at 121 and talked with Mr.s Chetan on 20.12.2009 at about 1.46 pm, he checked my a/c and informed that the company activated Airtel Radio service on your mobile with your request and when I informed taht I did not activate any such service, he bahaved rudly and refused to send my request for waiver.

I request u to kindly look into the matter and get the waiver and if possible penalise the service provider so that they did not do this with other mobile users.


thaking u.


yours truly

Ashok Kumar Pilot
[protected]

SIR MY MOBILE NO. IS [protected] my balance is being deducted and from my 100mb also deducted many times when i use internet on my pc but no problem on mobile usage before 8am according to the 94 rs internet there should be free 75mb browsing between 12am to 8am . recently on 17/12/2009 when i was browsing internet on pc at 7am they deducted 6.30rs. from my account after that it was free browsing till 75mb.In this way frommy 100mb free mb usage quota they had deducted nearly 90mb wrongly i.e.before completion of 75mb quota along with that they deducted nearly 15rs .my internet plan is only working free before 8am when balance is 0.if any balance is there it was deducted .

on 18 dec,09 at 11 30 pm at night i recieved a message from airtel that is ,You have been charged rs.30 and rs.15 for hello tunes.but i never selected any hello tune for my mobile.airtel senior department executives are illitrate. they entertain a customer as if customer is a begger.worst connection in my lifetime i got is airtel worst.My no.is [protected] in which airtel is creating new harassments for me.day 2 day.

COMPLAINT : A/c No.[protected], Mob. No. [protected]

Dear Sir / Madam,

I wish to bring forward a complaint to you regarding my mobile connection for mobile number [protected], A/c No.[protected].

I wanted to change the plan for my mobile from Airtel Jackpot 249 plan to Airtel Turbo 299 Plan which i am unable to do so after repeated calls and complaints.

Whenevr i call the customer care i get the same response that my number is not searchable to them, not even my account number is searchable to them so they are not able to change my plan.

Even after repeated complaints and calls the only thing i get to know is that there willbe a Manager who shall be calling back to me, which eventually never happens.

The last 3 calls that i did on 17th Dec and 18th Dec, i was attened by Sahil, Gaurav and Charu from the Delhi(NCR) call center and all three assured me that my problem will be fixed and there will be a manager callback which i never get.

I and my entire family have been with Airtel for last 10 years ever since their introduction days. I have 5 numbers at my house with Airtel and i am very happy to receive good services from Airtel in the past. The current scenario makes me rethink about the customer service of Airtel and day by day makes me to lose faith out of Airtel.

Also, whenever i try to login to www.airtel.in with my userid and pwd, after successful login, i always see a message on the screen "Unable to retrieve data, please try again later". This is happeneing for last 3 months.

The kind of service i am getting currenlty from Airtel is forcing me to re-think of my business relationship with Airtel. I am sorry to say if this remains the case then i shall move out of Airtel with all the numbers that i have for my family.

I request you to get this sorted out:-
1. Change in my Bill Plan to Airtel 299 Turbo Plan
2. Enabling my Page and details on www.airtel.in


If i do not get a response from Airtel within next 24 hrs i shall deemly treat that Airtel is not interested in attending its key customers anymore and as a good citizen and abiding by the law i shall forcibiliy seek assistance from the Consumer Court to resolve this at the earnest.

Looking forward to hear back from you.

Regards,
Mahadevan

(Copy of orignal complaint)
SIR,

I BOUGHT A SIM FROM YOUR OUTLET NAMELY RATAN SHREE COMM. 309, PUSHP VIHAR APPT., RANJEET HANUMAN ROAD ,INDORE WITH FOLLOWING DETAILS:
SIM NO.:H[protected]-133-1
MOB. NO.:[protected]
DATE:16/11/'09

I SUBMITTED MY DRVING LICENCE FOR PHOTO ID & ADD. PROOF ALONG WITH 1 PHOTO AT THE TIME OF PURCHASE.

I RCIEVED A SMS ON THIS NO. THAT MY OUTGOING & INCOMING SERVICES HAVE BEEN ABOLISHED. ON 21/11/'09.

ON 22/11/'09, I AGAIN SUBMITTED XEROX OF DRIVING LICENCE ,ALONG WITH COPY OF MY PAN CARD & 1 PHOTO.ON THAT EVE,MY SERVICES WERE BEGINNED.

ON 27/11/'09 EVE, MY ALL SERVICES WERE AGAIN BLOCKED WITHOUT ANY PRIOR NOTICE.WHEN I ASKED YOUR EXECUTIVE ON 28/11/'09 AT 2.00 P.M., THEY REPLIED THAT DOCUMENTS ARE NOT VERIFYING.WHEN I ASKED FORCEFULLY THAT I HAVE SUBMITTED THEM TWICE, HE REPLIED THAT YOUR SERVICES WILL BE RESUMED AFTER 4 HRS.

IN THEE EVE OF 28/11/'09, MY OUTGOING SERVICES WERE STARTED, BUT THEY SAID INCOMING FACILITY WILL BE RESUMED TILL 2ND OF DEC. WHEN I QUESTIONED THAT WHAT'S THE REASON, THEN THEY REPLIED THAT THEY ARE UNABLE TO ANSWER.

PLEASE DO TELL ME:
1. HAVE I DONE ANY MISTAKE BY BUYING AIRTEL SIM?
2. WHO IS RESPONSIBLE FOR BLOCKING MY SIM EVEN AFTER SUBMITTING REQD. DOCUMENTS TWICE?
3. WHO IS RESPONSIBLE FOR MENTAL HARASSMENT & FINANCIAL LOSSES?
4. SHALL I PUT THIS MATTER IN TO CONSUMER FORUM?

WAITING FOR REPLY....

Rajendra Holani

Received SMS from SMS regarding talk time of Rs 88 after recharge of Rs.88. But when I recharged for Rs 88. git talktime of Rs, 77 only. SMS which is received from airtel is misleading or wrong SMS. Company is giving incorrect infromation as well as incomplete information to the consumers and net net they are cheating the customers.
Before this also, I got SMS from airtel stating the talk time of Rs. 50 after recharge of Rs 64 and will get the benifit new second rate i.e. 1 paisa per second.
After recharge I got Rs. 00.00 talk time. I have the same SMS for your reference, if needed.
I request to look into this matter as we are saving our paisa and company is taking unnecessary charges from us.

My number is [protected] and I got a msg from airtel about some bolly subscription.i never clicked subscribe but airtel started charging me rs.10.I dont want this service and i never used it plz unsuscribe this service from my number.I didnt find any unsuscribe link on that site.

I am Sukesh T N , an old customer of Airtel Telcom.And i had an IRIS SIM ([protected]) which has been used by my Wife,and calls from the mentioned mob number to my personal number [protected] has been completely free.But from today onwards free service has been Deactivated.I had informed to customer care,but they are saying that your scheme has been changed to 50 ps/sec .I want complete explaination why you had changed my plan without informing me.So u had cheated the customer,thus you will definitly loose your coustomer. Please do reply,after that i will launch a complaint to INDIAN CONSUMER COMPLAINTS FORUM.

This is regarding a mobile connection which my sister applied for 10 days back. The Airtel representative guaranteed that it will be on in next one day but as even after one week the connection was not on and after regular daily enquiry at Mobile Store, Varun Path, Mansarovar from where I have purchased Mobile same day & they gave this Airtel coonection as well, after one week they told me that request for connection has been refused. But the thing which irritates me is that for one week they kept on telling that server is done, it will be done in 2 hrs, we have sms ur no's to do on priority etc excuses. Now when they have already refused my request to take connection they are not able to give my sisters photocopy of driving license as now a days we all know how the sim's are issued in these companies and used for wrong practices. The Mobile store is also responsible as they potray there image as one stop shop for mobile requirements i.e.mobile, connection, accesories etc but when I went there to complaint none of the staff were interested to listen or help as they are concerned with selling of mobile phones only.

Dear Sir,
The Airtel company has installed a Airtel Tower in our Permises the Customer ID: CHI 125.
But the Rent for same has not been Received for a long time, after complaining so many times through phone and as well as Directly to Office also, There is No Response .
Kindly do us a needful as soon as possible. Thank You

Regards
A.T.Abdul Rahaman
[protected]

Respected Sir
I am an air tel customer with number [protected], i called customer care for details of my balance depletion due to some service activated on my mobile without my knowledge on 18/12/09, I was not given proper response from the agent Mr Hari
who attended my call. he cut the call without considering my complaint and even didn't tell his full name. This is not the first time that i have been charged for such type of stupid services but every time i called i didn't get any response and every time they blame on me that i had select that service which i never did.And the answer is like Govt. deptt. (kar lo jo karna hai iske alawa)but my query didn't get rectified each time. Now i am fed up from all these kind of things and if this time i will not get any response then i have to disconnect my all air tel connections so please Sir help me and take proper action against the irresponsible agents.

yours Sincerely
vinay mishra
Your Cust o mer

actually i have a prepaid sim card (friends pack) of Airtel company and that gives facilities of calling 5 friends who are using airtel sim cards @0.15p/ min. also SMS charges to any other networks 0.15p/sms..and other networks calling rate Re.1.00/min..
My validity was getting over so i called Customer care for helping me for what amount should i recharge with so that i get 1year validity and i had also specified that my scheme should not change.I called Airtel customer care 4 times to confirm (because all executives give differents ans. So its better to check again and again) and then trusting on them i recharged with Rs.256 with zero balance and i got 1year validity. And after that i saw that ma calling rates for 5 airtel friends changed to 0.30p/min and Sms charges 0.20/ sms..i called customer care and the response given by them did not satisf me.. they apologised me for their mistake and told me that now they cant do anything for me and i will have to continue with this scheme..but i want the same scheme which i was using..Its a mistake from their side and not my mistake..What should i do to get my same scheme back

i am a defence employee and i was using airtel prepaid no [protected] for 6 months.However i wanted the same to be changed to post paid connection with same number. For same, i gave all my documents including serving certificate my photos duly attested and my application form with old prepaid sim to Sales officer of bharti airtel limited of pathankot region,Mr Rippan sharma, for the same on 19 Nov 09, as desired by him. However inspite repeated requests and reminders,the individual was unable to start connection on the new sim card.Now, the individual more often does not pick my calls or keeps giving lame excuses.i Have lost quite substantially due to the this erratic behaviour of the firm employees towards its customers.

Dear Sir/Madam,

I have to say that I recharged my mobile through Rs.96 GPRS pack on dated 8th December, 2009 which gives 2 GB free between 12:00 am to 8:00 am and 100 MB extra in original balance. That night (9 Decmber, 2009 between 12:00am to 8:00am) I used not deducted in my original balance. Again next day (10th December, 2009 between 12:00am to 8:00am) I used, my total available balance has been deducted while I checked dialling through *125*3# , used only 123 MB.

I contact to customer care against my deduction of balance Rs. 72 on 10th December, 2009 at 7:24 am. Conversion happened with Mr. Dilip Kumar, who given me Complain No.: 70400 and told your problem will be solved till 14th December, 2009 at 6:00 pm also an alternate number ([protected]) has been taken.

Since a long interval has been given to solve this problem and I again contacted to customer care executive Ms. Reena, who also gave me a complain no.:[protected] and will be solved till 15th Dec. But till date, my problem not solved.

Again I recharged 17 December, then again deducted my main account balance.

I am still feared that if I recharge my mobile, then balance would be deducted. Now in these days I am trying to contact with customer care, but no any options is being given to direct contact from Airtel Service.

I ask, why tells lie with customers during conversion and does not work for customers.

Tell me what should I do to get returned my balance? Why happens these types of deduction?

Yours

Santosh Kumar
Ranchi
Mob: [protected]

Following is a complaint on which no action was taken

To [protected]@bharti.in

I had bought Airtel Freedom pack as you call it on 04/11/2009 at Trichy in the state of Tamil Nadu and was alloted mobile No [protected] through a retailer with whom documents on identity and address was submitted.

On 04/12/2009 outgoing calls were barred with the automatic voice message stating '"Documents not yet submitted contact your nearest retailer".

On Contacting the retailer he stated docouments were submitted to Airtel on 04/11/2009 itself and airtel representative was called upon and then reactivated after an hour.

Surely airtel or its employees did not care to keep the service going even after one month of submission of documents and the system had automatically deactivated the service.



But the funnier part of the service was when airtel customer care when contacted reported on 15/12/2009 that the sim was damaged due to entering the wrong PUK No. and therefore i have to purchase a new sim with a different mobile no for Rs 49/- submitting the documents again.

Never such a thing as entering the wrong code has happened as we do not find time for such a thing and the mobile handset was in my shirt pocket when the caller received voice message at around 10 pm of 14/12/2009 stating that my mobile no does not exist.

I had made a successful call on the evening earlier of the same date.

When I happened to see my mobile hand set the next morning I saw the status "No Service" on it. When swithched off and then againg switched on the cell message was "Sim Card Registration Failed" which then turned to "No Service"



This speaks of your defective product or an intentional temination and knowingly or unknowingly the irresponsible attitude of customer care

I therefore request you to refund the balance amount in my prepaid and report to me regarding the mode of repayment. I have a strong feeling that the services were intentionally terminated as i did not subscribe to their commercials and therefore request you to investigate and ensure transparency.

An early action will be highly appreciated.

My email address is [protected]@gmail.com and alternative email [protected]@bsnl.in





yours



K P MURALIDHARAN

sir , i have many probloms-
1. castumer care sarvice is barred on my number.
2. jab me gprs chalata hu ,charge jyada lagte hen.
3.bina kahe love guru pack laga diya.
and many more.
-ishwar dev [protected]

This is to inform you that AIRTEL people disconnectedall my incoming &outgoing services......knowing the fact i have promised them that i will pay the bill on 12th Dec.09..then also they disconnected my incoming without informing me......due to which i have faced lot of prolems.n decided not to go for airtel now n switched to another network........So now i m getting calls from Airtel (Collections)n they are literally abusing me.....n forcing me to pay the bill........So i m requesting you guys that i will pay the bill but in installments as its really high amount.So kindly look into this n revert on this number .
[protected]