Airtel Complaints & Reviews

this is rushabh shah...i had dicontinued my airtel card..n bill of the month sep-to october has not been recieved by me....
so i would like to recieve the bills copy as early as possible....
and in addition to that.. due to sum misunderstandin my bills have been paid by credit card as well as
by cheque...so ull have recieved d payments twice...so considering that ull have around rs 620 of ours which cannot be used by me so i would like to recieve it by cheque or demand draft........

MAHESH JOSHI
Plot number- 191, Flat Number-6,
Second Floor, New Jyoti Aptt,
Jyoti Nagar, Aurangabad,
Maharashtra, PIN -431001.
Mobile: [protected], [protected]
Email: [protected]@gmail.com
Date: December 29, 2009


To,
The respected officer,


Subject: - complain about the Bharati Airtel nodal and appellate officer for Maharashtra and Goa region for not responding queries.

Respected sir / Madam,

This is Mahesh Joshi from Aurangabad, Maharashtra. I am undergoing severe problem about My Airtel lifetime Postpaid number-[protected] for about 3 months. The Airtel Company allotted this number to some unknown person without intimating me. Most importantly this was lifetime number with validity up to year 2025.
When I came to know about this incident, I first approached Airtel Aurangabad center. The local person advised me to call help line. Then spoke with 121 help line for about 3 – 4 times. When not received any response at last for two times I wrote complaint to Airtel nodal and appellate officer for Maharashtra and Goa region for not responding queries on December 16. The complaint number issued by Airtel is[protected] and[protected]. They assured to contact me within 48 hours. However, now its 13 days passed.
Meanwhile, I tried numbers of nodal officer Sachin Jadhav at +91 [protected] and +[protected]. But he did not picked up the phone. Later I called up appellate officer Vishal Gurung for Maharashtra and Goa region at +91 [protected] and +[protected], but he too did not respondent me.

Hence, requesting you to direct them to solve my grievances. I am also planning to lodge a complaint against forgery in police station and consumer forum. Another mail is forwarding to Bharti Airtel head Mr. Mittal.


Thanks and regards-
MAHESH JOSHI
Aurangabad

hello sir,
i am not able to open my mms inbox. i got my username and password via sms from the airtel, but when i am trying to login, its displaying message like- incorrect username or password.
as it is known, picture msg. are automatically deleted in 14 days, so help me , so that i could see my mms.
thanking you.

Regarding the internet problem......
I bought my Airtel Data card a few days before... When i connected it shows in the Signal bar whether it was GPRS or EDGE connection... when i worked it in my office it show as EDGE CONNECTION... but in my home it shows as GPRS CONNECTION.... also the speed of the internet is also slow when campared with the EDGE connection... so i need the details about it... also how to get EDGE connection in my home... please give me a perfect solution as soon as possible....

Thanks..

I am using Airtel micromax 3G (MMX 300G) usb data modem in Ranchi (Jharkhand) its speed is not give me as per airtel Plan 1: Plan 498 for 30 Days with unlimited data access speed 236 kbps. I am always test and witch speed by lots of different speed tester but it near about 85 -125 kbps.

I have a post paid airtel connection from Karnataka circle (Bangalore - [protected]). My billing cycle is 5th of every month. Yesterday I have received a bill for 20 days and when contacted the customer care, they have said that, Airtel needed this and so doing. When e-mailed to the customer care, the reply was to pay for the unbilled too and any discounts will be adjusted next billing cycle. There is no proper support or service from Airtel...

I took a new airtel mobiie connection from one of the dealers in Palavakkam, Chennai.
I submitted all the necessary documents needed for the new connection and got the SIM activated.
Every thing worked fine for a week when I got up one morning to found my services has been suspended. The reason being stated is "non submission of documents".
I talked to the dealer, he said he already submitted the documents.I called the customer care, and they said they havent received the documents.
My mobile remain dead for 2 days, after which the service resumed on itself.
I thought the issue is resolved.
But again the next week my services got suspended stating the same reason.
I was asked to re-submit the documents at any of the Airtel Showroom.
Im new to Chennai, don’t know any place here. Still I took pain to re submit all the documents to the showroom.
I was assured that the services will be resumed within 4 hrs, which never happened.
Every time ,on calling the customer care, I got the same mechanized response that once I re submit the documents, services will be restored within 72 hrs.
Its more that 4 days that I submitted the documents, but the service is not resumed.
I have been tortured, mentally harassed for all these days, since I was not able to reach any of my friends, near and dear ones which was really necessary since I am new to this place and need guidance time and again.
I have enough of Airtel, I vow never to use the service again.
Ill make sure none of my family members/friends will be using it either.

I can assure you I’ll go to the consumer court to make the company compensate for all the mental harassment the company make me go through.
As of now, I want you to give me back the balance left in my sim to be given back to me.
I no more want to use Airtel services.

Dear Sir,

I was having an Airtel Vas+DSL connection vide Login ID / phone No. [protected],account No.14855005,Name Arun kumar aggarwal. at my residence - 216, C/ 7,Sector 8, Rohini, Delhi.
In the last week of Oct.09, I requested for its disconnection. The same was disconnected w.e.f. 06.11.09.The same was confirmed by an airtel executive over phone.
I got the bill for the month concerned ( Billing Period - 23.10.09 to 22.11.09) where prorata rent was charged up to the date of disconnection.It was fine, i paid the bill.

Since than i have not used either phone or internet.In the meantime i got various calls from airtel for various plans etc.,i refused every time since i did not want any service.
Now i have got another bill for the period 23.11.09 to 22.12.09 amounting to Rs. 716/-.
On contacting their customer care service i was informed that my connection has been reactivated again for the reasons best known to them only.
Moreover i never agreed/ asked for reactivation,neither i was informed about this.
It is a clear case o[censored]nfair practice adopted by the company to get business.
such kind of things are giving bad name to airtel.
I do hereby request to all concerned :
- to reverse this wrong bill of Rs. 716/- under intimation to me
- deactivate my account with immidiate effect under confirmation to me
- take appropriate action against the responsible staf[censored]nder intimation to me

Hello, Myself Vishal Sharma, almost 15 days before, I started facing problem with Airtel Mobile office GPRS services, the websites were not opening up neither in my phone nor on my computer. I called their customer care deptt but it seems these guys think that their customers are just dumb. They assured me that you problem will be resolved within 24 hours but it didn't even after 240 hours. I keep telling them that this problem is area specific, its not working in that particular area I am residing at. Everytime I call them, they give me new service request number.

The latest one is 30152504.

I don't know how these guys even dare to send the bill on time though they don't work towards solving a problem within understandable time period.

My cell no (the issue is with); - [protected]

Best Regards,
Vishal Sharma

Dear Sir,

I had shifted from my sion address in Mumbai on 24th Dec 2009 to my new house in Thane, Mumbai.
after some 25 phone calls to the customer care team, they registered my request for the de - installation.
as expected they did not send anyone for the job, and i had to call the local ASM directly for the deinstallation.
the Horror started for the Re-installation in my Thane address. I have made 17 calls to the Customer care,
and every time they have been sending Engineers for the Re installation in my OLD ADDRESS, and closing the call citing Wrong Address. In every call i had clearly mentioned my new address.
Even the local ASMs, ZSM,s not cooperating in this regard.

However the mandatory Rs. 300/- has been deducted from my Balance for the job
As of now, I am at the mercy of Airtel to get help for the installation.

Please suggest what should be my next course of action on this

Regards
Kousttav

This is the third time I am registering my complaint against AIRTEL

I am receiving nuisance SMS 57272 from AIRTEL and I am being charged for it.

No action has been taken against my previous complaints.

Can somebody tell me what step I should take against AIRTEL.

They send nuisance SMS 57272. On top of that they are charging for it. This SMS is a gambling message.

I want this SMS to be immediately stopped. Someone pls take action against AIRTEL

Latha
[protected]

i have requested so many times for circle change of my airtel postpaid number [protected] from Andhra Pradesh to Mumbai circle. i even send mail to [protected]@airtelindia.com and always got response like you request will be solve in next XYZ days..i also got reply from [protected]@airtelindia.com that circle change request will be resolve by 17th dec 2009. but nothing is done yet. i am always getting call from airtel customer care regarding service and i always told them this problem. they always reply that some one will reach me within next 2-3 days..and your request will be resolve. but still nothing is done. now i am fed up by calling airtel customer care. if nothing will be done in this week i will surrender the connection and will take service of other service provider.

here is the copy of mail

[protected]@airtelindia.com to me
show details Dec 7
Dear Mr.Patharita,

Thank you for contacting Airtel.

As per your previous mail 07/12/09, you have requested for the activation of Relocation package for the mobile number [protected].

We would like to inform that your request has already been registered with us and the reference number is 29792074.

We will revert to you on or before 17/12/09.

We request you to bear such time with us.

For further assistance, mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards,





Hema Malini
Customer Care
Bharti Airtel Limited

when airtel had reduced their calling rates to 1ps per sec consumers had to pay Rs64 wherein outgoing calls to aitel is 1ps per sec and to other mobile is 1.2ps per and sms at Rs1 sec of late airtel has futher reduced from 64 to 33. wherein call rates to all mobiles is at one flat rate 1ps per sec and sms at .50ps.See how consumers are being cheated all those who have recharged with Rs64 to migrate to present plan have to recharge again.Is fair on part of mobile operators to play with consumers.why have we pay more,why cant those who have recharged with 64 enjoy the current plan of 1ps to all mobile and sms .50ps.I request T.R.A.I to look into the matter and get all the consumers on single platform without paying anything more.
thankingt you
shabbir mookhtiar

Two days back I already submitted my complaint regarding that I am receiving SMS 57272 from AIRTEL but still the issue is not solved .

I am still getting the SMS 57272 and getting charged for it.

Can someone pls look into this and stop such nuisance messages being sent to my mobile and not only that they are charging for it.

This message is very irritating

I request that this SMS be stopped immediately

Latha
[protected]

REFER MY LAST COMPLAINT ABOUT DEACTIVATION /DISCONNECTION OF MY LANDLINE NO.[protected]. THE CONNECTION HAS NOT BEEN WITHDRAWN BY AIRTEL TILL DATE. PLEASE NOTE I AM NOT LIABLE TO PAY EVEN A SINGLE PAISA OF BILL GENERATED BY AIRTEL ON THIS CONNECTION AFTER THE DATE OF MY FIRST COMPLAINT IN THIS REGARD.

I have been using airtel digital tv for last 1 year
as my 1 year pack is over,i recharged for 1 year south ultra by paying 3033 rs
but iam not getting gemini,maa tv and other telugu chaneels though i am paying more than last year
the brochure says south mega has south economy+ 15 channels+ any 2 south top ups.
list of long duration packs in page 4 of brochure says 275 for 10 months and use for 1 year
we called up customer care at least 4 times and got reply that south top ups ar only for new customers and not for existing customers
whether airtel want to retain old customer or want only new connections
we stay in hyderabad and watch telugu channels mostly and a reputed DTH like airtel doesn't give all telugu channels even at cost of morethan 300 rs per month,
we don't want 2 south language top ups but give atleast one language topup at least ie telugu for AP when we are paying more than 300 per month and renewing on higher package.
and give a helpline for internet as your customer care guys hardly understand the problem and guide us to call customer care before buying if brouchure has not mentioned that sooth mega pack has top ups only for new connections and not for renewals, which is ridiculous
we hope somebody thinks seriously and act fast



Suresh Kumar

6-3-347/22b/1/1
Saibaba temple lane,Panjagutta
Hyderabad-500082
AP ,INDIA

The complaint is against fooling the customers on following:-

If a client takes a wfi connection than he is charged Rs1500/- with installation of wifi router. However is he plans to stop using the services of Airtel even after 24 hours of the installation, he is not entitled to keep that wifi router for which he has paid Rs1500/-.

Even they withdrew normal modem earlier installed with the modem connection without giving any rebate. I don't know what do they think about customers.This is sheer case of ill treatment and fooling a customer

Request you to provide me adequate support to able to get refund of the unnecessary burden levied on me and also do provide due justice.

Under mentioned is the text of my complaint against Airtel(NO REPLY TO THIS COMPLAINT HAS BEEN RECEIVED AS YET)


From: vipin bhatia <[protected]@yahoo.co.in>
> Subject: Request for Return to Modem Router from Wifi : Tele Number [protected]
> To: care.[protected]@airtel.in
> Cc: "Vipin bhatia" <col.[protected]@appinonline.com>
> Date: Friday, 25 December, 2009, 3:09 PM
> Dear Sir/madam,
>
> I am subscriber of Airtel Broadband connection at tele No
>[protected]. This tele connection is on the name of Himani
> Bhatia, my wife.
>
> On 24 Dec 09 at 7pm the WiFi connection was installed by
> Arun Singh, rep HI-Tech Communication Rajouri Garden, New
> Delhi.
>
> On installation of Wi Fi router the rep has taken back
> earlier router No 110 Bolt(spelling may be wrong). I did
> restrain him from taking that modem. My contention was
> - Since the payment for this modem was done by me while
> installing broadband connect why should that instruement be
> withdrawn unless some amount is deducted and conveyed or
> mentioned while installing the wifi router.However my effort
> went in vain and the rep did take back that router and even
> obtained my wife's signature.
>
> Now it is learnt that should this wi fi connection is
> cancelled or reverted back to normal modem connection than
> again the wifi router will be taken back by the company and
> even additional charge for normal modem will once again be
> levied on me. This way there are unnecessary enforced losses
> on the customer, they are:-
>
> - Money paid for the equipment should mean that the
> equipment now belongs to the customer, but is not done so.
> - If at all it is service charges than the instruement cost
> should not be forcibally imposed upon the customer.
>
> On enquiring from even customer care the executives were
> with me on my contentions and they did say so that logically
> the router should now belong to customer once he
> has`paid`for it but were helpless as they were referring to
> the laid down policies, which are undoubdetedly against the
> interest of customer.
>
> They only asked me to put my complaint to you via this
> email id.
>
> Now it is requested
>
> - Wifi router be withdrawn and money of Rs 1500/- if
> deducted be refunded.
> - Install the normal modem router.
>
> If this cannot be done than forward my request to your
> bosses who may be requested to acceed to my request as`one
> time exception.
>
> regards,
>
> Lt Col Vipin Bhatia
> [protected]
>

Hi,
I would like to bring my complain in the notice which is related to my unbilled amount for the month of Dec 2009. At present I am in USA. But I have kept my Indian number on roaming so that i can get the sms's from my friends and my family members.

On23rd morning, I recieved a SMS that my unbilled amount is 12895. Today i got two more sms that my unbilled amount is 19644. then again new sms with amount 9958.

Intresting thing is that, I have not made a single out going call from my Indian number. I used to give only missed call so that my friends or family member can call me on my US number.

I don't know whether Airtel is charging me giving or recieving missed calls or sms's.

Please help me in this regard. Please see the below chain mails with Airtel customer care executives.

Thanks
Sanjay


Hi,

Just now I received a SMS that Your approximate unbilled usage as on 26 Dec 09 is Rs.9958.This amount includes the roaming usage. This is for your information only"

Can Anyone tell me what is going on there? First I got a SMS that my unbilled amount is reaching 19644, now this sms is saying that my unbilled amount is 9958.

First thing: How come my bill reached 19644 or 9958 without making a single outgoing call? I did send 10-15 SMS's which cost 14rs per sms. So it will not reach 19644 or 9958.

Second, I am just using my India number to give or receive missed calls or SMS's. I am not using it to make or receive any calls. I am here in US from last 8 months. This kind of bills I never received.

Please read my below mails to understand the problem and try to resolve this immediately.

Thanks,
Sanjay Pandey
________________________________________
From: Sanjay Pandey
Sent: Saturday, December 26, 2009 2:45 PM
To: [protected]@airtelindia.com
Subject: RE: AIRTELL BILL FOR [protected] [|BAL|[protected]|[protected]|]

Hi,

I think you should see below SMS which I got today from Airtel:

"Your total usage till 25th'December is Rs.19644. This amount has exceeded your credit limit of Rs.15000. We would request you to make an interim payment of Rs.15100"

CAN YOU PLEASE TELL ME WHAT IS THIS? Is it kind of joke?

I am not making outgoing calls from my India number. I am just giving missed callls to my family. Now after receiving the sms from Airtel on 23rd I have stopped giving missed call also,

Only some missed call from some unknow numbers are coming.

My question is " How come my bill has reached 19644 when I have not made any outgoing call to india? I am using Airtel call home to call my family."

Is Airtel charging me for each and every incoming and outgoing MISSED CALLS?

I hope you will take this very seriously.

Thanks,
Sanjay Pandey
________________________________________
From: Sanjay Pandey
Sent: Thursday, December 24, 2009 1:00 AM
To: [protected]@airtelindia.com
Subject: RE: AIRTELL BILL FOR [protected] [|BAL|[protected]|[protected]|]

Thanks Shilpa,

I know the SMS rates on international roaming. That depends on the International network operator too. I do use the SMS service but hardly 1-2 a day. To make a call I use Airtel Call home service.

Okie, I will wait for the bill generation date. SO that I can see the details of my bills.

I am in US from last 7 months. This is the first time it happened.

I hope my issue will be resolved and I will not end on this amount.

Thanks,
Sanjay Pandey
________________________________________
From: [protected]@airtelindia.com [[protected]@airtelindia.com]
Sent: Wednesday, December 23, 2009 9:33 PM
To: Sanjay Pandey
Subject: Re: AIRTELL BILL FOR [protected] [|BAL|[protected]|[protected]|]

Dear Mr. Pandey,

Thank you for contacting Airtel.

We understand from your previous interaction dated 23/12/09, you have expressed concern over the unbilled amount for your Airtel number [protected].

We realize the priority of resolving your concern and would take the responsibility to provide you with superior personalized service once the bill is generated.

However, kindly be informed that the unbilled amount does not include the rentals or discounts if any. The same gets updated within a time span of 24 hours. We kindly request you to wait till the next bill generation date to get the details of the bill in order to investigate further. Your patience in this regard is highly appreciated.

The calls, messages and GPRS charges while in International Roaming depend on the respective International Network Operator that has been logged in while in Roaming. Kindly be informed that the International Roaming tariffs are indicative and subject to change without notice by the visited operator.

The charges are exclusive of surcharge, currently at 15% of the total usage.

For further assistance, mail us at [protected]@airtelindia.com<mailto:[protected]@airtelindia.com>.

We value your association with Airtel.

Warm Regards

Shilpa D
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below hyperlink
Click here to provide Feedback.<https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info...⇄

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=B5D73E4B80DF...⇄ D799FE8216CAEEF1D7D88898A8D8B89FA 2 8 F70&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: sanjay.[protected]@BIRLASOFT.COM
To: [protected]@airtelindia.com
Cc: [protected]@airtel.in
Sent: 23/12/2009 21:13:20
Subject: RE: AIRTELL BILL FOR [protected] [|BAL|[protected]|[protected]|]

META charset= us-ascii BR
Thanks Nandini for your quick response.

I know there is and should be any charge for the outgoing missed call or incoming missed call to my India number i.e. [protected].

To make India call I use my airtel call home connection.

I am very much shocked and surprised to see that unbilled amount.

Please do the needful after the bill generates.

Many Thanks

Sanjay Pandey


________________________________________
From: [protected]@airtelindia.com [[protected]@airtelindia.com]
Sent: Wednesday December 23 2009 8:41 PM
To: Sanjay Pandey
Subject: Re: AIRTELL BILL FOR [protected] [ BAL [protected][protected] ]

Dear Mr. Pandey

Thank you for contacting Airtel.

We understand from your previous interaction dated 23 12 09 you have expressed concern over unbilled amount for your Airtel number [protected].

We would like to inform you that the details of the current usage is not available as the bill has not yet been generated we request your kind co-operation untill the bill gets generated.

Please be informed that there are no charges for the missed calls given even during the Roaming.

The unbilled amount as on 22 12 09 is Rs. 11219.67 -.

For further assistance mail us at [protected]@airtel.in.

We value your association with Airtel.

Warm Regards

Nandini D
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction please use the below hyperlink Click here to provide Feedback. https: ispeed.airtel.in iVoiceFeedback Search EFViewerDE.aspx info=07%209%20F78DD7DEE7FD974ED5280DF77D7%2045DFA55A6E[protected]FF91D7F8084868E...⇄ refno=[protected]

Or if you cannot click on the above link please copy the full URL from below and paste the URL in your web browser.
https: ispeed.airtel.in iVoiceFeedback Search EFViewerDE.aspx info=07 9 F78DD7DEE7FD974ED5280DF77D7 45DFA55A6E[protected]FF91D7F8084868EF71E61AED5 refno=[protected]

Simplify Life with Airtel Selfcare. Just dial 121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: sanjay.[protected]@BIRLASOFT.COM
To: [protected]@airtelindia.com
Cc:
Sent:[protected]:52:17
Subject: Airtell Bill for [protected]

META charset= us-ascii BR
Hi

I am using Airtel number [protected] which is a Birlasoft Corporate connection.

At present I am in USA.

Today morning I received a SMS that my current usage till 23rd Dec is 12895.

I am not able to understand how come this amount is there when I did not make any calls to India. Yes I used to give missed calls to my family and sms them.

But they never picked my call. Is Airtel charging me the cost for missed calls also

I am not able to see my bills since it is not generated I think.

Please help me.

Thanks
Sanjay Pandey

i have bought a sim 2 yrs back.and inbetween i didnt use that number..and before 2 months i used that number and they charged me 50 paise per msg.and when i tried using that number,it cums as sim card registration failed.wen i called customer care people they said like number willget recycled if sim is not used for 30 days.i am shocked hearing this info..please help me in getting back my number

MYSELF, DEEPAK KUMAR,A CUSTMOR OF AIRTEL POSTPAID INTERNET CONNECTION (3G USB MODEM) .I HAVE BEEN USING THIS SERVICE FOR LAST FOUR MONTHS BUT IN THESE MONTHS I HAVE NEVER GOT MY POSTPAID BILL IN MY ADDRESS SO I WANT TO CHANGE MY ADDRESS TO,
DEEPAK KUMAR,H-45,NEERI COLONY,NEERI,NEHRU MARG,NAGPUR-4400020,MAHARASHTRA.
KINDLY CHANGE MY ADDRESS TO THE ADDRESS MENTION ABOVE.