Airtel Complaints & Reviews

Dear Sir,

I enrolled for Airtel IPTV Service on 04 Feb 2010 vide at my residence in Lajpat Nagar-IV, New Delhi. The Triple play Service launched recently caters to Telephony, Broadband Internet and TV over a single line.

For the installation of service, I’ve paid Rs.1750/- as installation charge with a monthly pack of Rs.999 per month which includes unlimited broadband at 256kbps speed and a landline connection. This amount paid vide cheque dated 3/2/2010 to Bharti Airtel and the same has been encashed on 9/2/2010.

My experience so far has been VERY FRUSTATING, full of agony, mental torture and all my communication is affected which has deeply hurt my family, my aged parents and my profession/patients.

The service worked initially for 2 days only. Since my complaint on 06 Feb 2010, the service has not worked at all. Me and my father's repeated calls to Airtel service centers are either disconnected by CSRs or not logged at all. I am always told that either the Server is down or the Server is getting upgraded. I’ve been talking to Airtel technical contact Mr. Anand Agarwal ([protected] – system installer) almost daily (for last 8 days) to get the service working but everyday he tells me system upgrade is not over yet.

If the service was launched recently, I fail to understand the need for a server upgrade. Why has the service been commercial when the basic infrastructure is not ready to support the triple service.

As if this harassment was not enough, I’ve received my first bill (Bill No.[protected] dated 09 Feb 2010) for the amount of Rs.2072.43/-. Airtel has mischievously added Rs.1750/- again (the same amount I already paid for installation) in this bill alongwith applicable tax charges to hike the amount of bill. This is nothing but duping the customer and using false and cheating methods to extract the money out of the consumer. I will be filing a separate complaint for the same with TRAI to bring this issue in limelight as I won’t let Airtel take consumers for a ride by not providing the service and charging doubly.

My family members are deprived of their entertainment needs as the TV is down. My kids school assignments are affected as they cannot do their research on internet and they have to spend money on cyber cafes and a family member has to accompany them for the same which causes lot of inconvenience and has upset the family schedule. My profession is affected since I cannot contact my patients for their problems or after-care since last 10 days which is adding to my loss of income.

By subscribing to this Airtel service, I seem to have enrolled for agony, if nothing else.

I want Airtel to restore my service, confirm that the service will run uninterrupted as the whole communication gets affected with this service, refund me the installation amount and compensate me for the denial of services, false hope and false promises, non-functioning of Telephone, Broadband and TV and for the harassment, mental agony and loss of income it has caused to me, my aged parents, my kids and other family members.

Also, Airtel should be directed to put in a geographic redundant system so there are no further excuses like service upgrades the whole communication needs are affected by an untested system/service. Allowing such services on one pipe is catastrophic itself in nature and such services let Airtel monepolize and take the customer to ransom by not committing to restoration of services. No Telecommunication services should be allowed to run if the Operator cannot restore it in 2-3 hrs.

Dear all,

This is to inform that I was availing Airtel facilities. Mr. Deepak called me and said that the amount was due and he will send someone to my office to collect Rs. 5381.00. The actual bill asked for is Rs. 5125.00, which included GPRS charges. On asking the bill details were mailed to me from "Sarabjit Singh Batra" <sgfs.[protected]@gmail.com> address. I was surprised as he asked for Rs. 5125 as it should have been Rs. 5381.00 as the due date was over. After discussion with Mr. Deepak, Collection Agency, 5 Phase Mohali it was found that in the month of Nov. 09 no GPRS was activated and no charges were included. In Dec, 09 and Jan, 10 suddenly GPRS charges were included for both the months. Mr. Deepak was unable to answer me whether My GPRS was activated, when and where? After discussion Mr. Deepak happily aggreed that Rs. 500 can be waived off as I have not switched on the GPRS facility. After I pressed that my GPRS service charges was Rs. 299 + 299 = Rs. 598 and the same should be waived off, he then aggreed. So he agreed that Rs. 4500 may be remitted to him. The amount (Rs. 4500) is handed over to Mr. Rajpal. I was surprised that is it a vegetable market where if you argue you can get a discount sometimes of Rs. 500 and sometimes Rs. 600. According to me the amount should be Rs. 4783.00. Earlier the same thing happened with me and they said the GPRS must be switched onn by chance and the amount was charged for one month. The question that arises is if there are so much discripancies with the bill, is it safe for the customers to take airtel connections.
Thanks.
Manash K. Paul

i have tried to deactivate from the tm - gup shup, ta - gup shup but still i m getting the messages every day. it is a big mental anguish for me to delete those messages every hour even in the middle of the night .... pls stop it ... my no is [protected]..

I am a Airtel Mobile customer. My number is +[protected]

I have not subscribed to any filmybuzz service, but today I saw a message from 54321 which states -

"Thanks for using filmybuzz subscription service from Airtel. You have been charged Rs. 10. Filmy Buzz and Pics *321*69# From: 54321 10:53pm 14/2/10"

I do not understand how Airtel can automatically subscribe and charge me for Rs.10/-, without taking my permission.

How can a Telcom operator do this? I am planning to file a case against this.

I want this service to be immediately stopped and Airtel to repay back the deducted amount ( Rs.10/-). In future do not want such kind of automatic subscriptions to any such stupid services.

BTW. Interestingly, TRAI site http://www.trai.gov.in/serviceproviderslist.asp mentions that "If you have a complaint about your telephone service, mobile phone service or broadband service, the first step is to call your service provider’s Call Centre on toll free number and obtain the docket number for registration of your complaint. Many complaints can be resolved at this stage.", BUT - interestingly, when I called 121, they mentioned that the call will be charged 50 paisa for the disscussion with customer representative. Though my call in the morning was unsuccessful (due to bad Airtel network), if you have charged 50 paisa for this 121 call, please revert back this money too.

This has also happened to my daughter. She has submitted complaint to [protected]@airtelindia.com

Thanks
-- Padmaja Buzruk

I am using my Airtel post paid mobile no.[protected] since 2004. I got the call in 2004 to verify my name, address and Date of birth. I have regularly paid all mobile bills.
I have converted this post paid connection to prepaid on 4th Jan, 2010. I have submitted all required documents (driving licence). It was running fine till 4th Feb, 2010. Since, 5th of Feb, 2010 Airtel has stopped my incomming/outgoing services on the basis that I have not submitted the required proofs. They are not answering my queries on phone and asking me to visit the Airtel gallery where I submitted my documents. I resubmitted the documents to Airtel gellery of Mangal Kunj Bldg, Jambhli Gully, Borivali (W), Mumbai-92 and the customer relationship officer told me that the no. will be activated in 48 hours.
On Saturday, 13th Feb, 2010 I visited the same gallery again as the connection was not started. They told me that their backend takes "48 working hours" and excluding Saturday and Sunday to activate the connection. I am now totally frustrated as my mobile no. is not yet activated. My office collegues, family and friends cannot get in touch with me and have resulted into financial loss. Totay, 15th Feb its 6:30pm and I still do not have connection activated. When I was billing customer, my bill was delivered to same address for last five years and today when I am prepaid customer they are unable to verify it. Please can someone help to get me the justice?

Kind Attention : Pawan Garg

My customer ID of Airtel Digital TV is [protected].

I would like to tell you the complete story of the shoddy affair of this DTH service. A DTH service has been installed at my residence on 1/2/2010 with 4 month package plan. Next day a guy visited my place to collect money from me and adviced that why did not I opt for 5 month plan. So I paid 5 month package plan.

From 12/2/2010, my DTH service has been discontinued citing the reason that I do not have sufficient balance. Now after following up 22 times my problem is still in same position.

I had logged complain no 1967625, 1925589 and 1952047 When I had called the customer care they told me that this has happened because of wrong billing on their behalf. It has been almost 5-6 days since this complain has been logged but my services has not been restored as yet which had to restore by 14th feb, 2010. Now you customer care buying time to get it in place.

As a general consumer, I was the great fan of Airtel mobile service and due to this fact I opted for DTH. Please let me know when it will get resolved otherwise as ethics follow please refund my money and take out your installation.
--
Best Regards,

Rishi Kant

Sir,
I am a student of IT, BHU, Varanasi and Mobile No. [protected] was in service since 21st July,2009. But suddenly the services on this number has been disconnected without any notice or information and now on contacting Airtel Authorities, they say that this number is an invalid one. This is a prepaid service and about Rs.500 is lying unutilised. I am facing a lot of problems as this number is registered with College for communicating all information. Pl. have a look of the reply from Airtel authorities also :
Subject: Re: [protected] [|BAL|[protected]|[protected]|]
From: [protected]@airtelindia.com
Date: Mon, February 15, 2010 12:42 pm
To: [protected]@bhelbpl.co.in
Priority: Normal
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Dear Sir:

Thank you for contacting Airtel.

You have expressed concern regarding your Airtel number [protected].


We regret to inform you that, we are unable to process your request as the mobile
number specified in your mail is not valid number.


Hence we kindly request you to provide the valid number to initiate further action.


Dial *121# (toll free) from your mobile and get instant information for your Prepaid
or Postpaid Account on your Mobile Screen


For further assistance, mail us at [protected]@airtelindia.com.


We thank you and value your association with Airtel.


Warm Regards

Sruthi Subashbabu
Customer Care
Bharti Airtel Limited

To how so ever this may concern,
Respected Sir,

My declaration given to convert my Pre paid connection to Post Paid connection is getting ignored with no value for the money I have paid for that.

One of the most Distressed, Deserted and not Much bother Customer for Pre to Post paid conversion- Is this because customer has already paid the Processing fee?

 Initially an execute from Airtel called me up regarding Pre to Post Paid conversion (approximately on Jan 12th ). During this call she informed about send their executive to collect money and other required documents (like address proof) and to be activating my Post paid account in next 4 working days.
 On 13th of Jan 2010 one of the Airtel executives have come down to my office to collect the money Rs500.00 and to fill in the form. Where in he conveyed that he would be manage to give me the connection based on my office Address and if at all possible I to be sending an address proof document of their office ID.
 On 18th of Jan 2010 -I did send them my HP-Gas book Id as residence proof to concerned Airtel officer, which was ignored and my petition was just kept on hold with no update to me on a concern that “Hp-Gas book Id ”.
 Later I called the execute to know the update as I was not hearing updated status from them neither activation of my number. And what I got to hear is the proof submitted is invalid and they insisted me for sending the Address proof like Electric bill.
 Later I did send the Electric bill to the same above mentioned executive with a Bill dated July 5th 2008.
 After waiting for a while about 3 days again not getting updated with the connection status I call the executive for knowing the information, and what I got to hear this time is address proof is too old to be considered for address verification (What does that mean !! wont that address be considered because I staying for a longer time with that place, how would that matter them – when I am still residing and how is carrying the Risk when address is incorrect – I guess it would be me missing my Rs: 500.00 ) and upon expressing my distress with the Airtel Executive for not considering that and not intimating till I have called back and also wanted the execute to drop my request to revert back my money. For which he was not sure to take a call on that and he pleaded and almost begged me to believenot to lose the hope on him - that he would be updating me on the same day - after talking to their chief. But socking no reply for the next 5 days.
 Hearing the pleasing wording from that executive made me wait for 4 days, but no hearing again from him – with a most distress and frustration I tried to reach out that executive on call for more than 20 time in a working day that too in working hours, shockingly he did not care to lift the phone though phone was ringing for the whole time. So I decided to talk to their Chief again and by Gods grace I could reach him in the 3 attempt itself. I expressed my feeling in more diplomatic way asking him about
• Do they have any monthly targets to be achieved for converting Pre to Post - answer was No
• Whether they would track all the raised request on timely basis – Answer was Yes.
• What In case a requesting is pending for more that 4 working days and assistance or update to customer or not – Answer was Yes
• Should the Customer himself to be calling up to know the update status for not getting processed – Answer was No
• Then how come my request is still pending with no updates from your team – No answer for this question
 After these questions to chief, he convinced me that he would be following up on this and took my number.
 But as a routine – unless I called up the executive he did not thought about calling me, but after viewing my number her dropped the call and got back to me in couple of minutes . Later he wanted to me send the latest electric bill and I did send them in couple of days and I called the executive back to acknowledge them to consider my new address sent – when he promised me to be signing off this task in next two days if not to be paying back my money.
 Still then address verification went delayed by 2 days and then final one good progress is that my pre paid number got deactivated on Feb 12th 2010.But shockingly my post paid connection is not activated, so waited about 2 days losing vital contact not reaching me out on my number.
 Today that is Feb 15th when I called customer care center to know the updated, what I hear is my the Post Paid connection card which was issued to me – when I did pay Rs 500 is an inappropriate card. So the customer care service agent asked me to collect another Post Paid card.

After having this much dragged with this stringent process - which was nowhere close to the intimation made by execute at first contact or at time of payment; Without providing information
Without providing right product
Without providing any sort of assistance
which are least expected for the wages that are being by the received these Executives for doing their Job but not a favor, wages which are again generated from some contribution of fee which we have paid for conversion. They seem to be not bothered.

What I have been undergoing all this time is:
Distress to keep myself waiting for this to process to accomplished at any point of time.
At least 20 to 30 attempt of cross checks per day leaving me with no outcome like
1. Address verification to be happening today or not? if so will the concerned person walk-in with a prior intimation or not?
2. My connection to be functioning as post paid or not?
3. Sim to be registered or not?
Thinking in these terms built up some sort of pressure due to distress and anger unknowing and killing about 1 or 2 hours daily thinking of this processes.
Also impacting my daily routine activities because of this pressure
Missing many of friends and relatives to reach me out at my number.
Not knowing who to approach to get solved with this problem (To file a petition in court or in a consumer court )

Please help customer like me to have believe on the words like promises/commitment spoken for the deliverable to be appropriate.

So What will be compensated to a customer like me to ensure not to be dissatisfied and what is call on the current process undergoing for pre paid to post paid conversion?


With grief and Distress,
Prasanth Kiran Malla.

Hi.
My number is [protected].Many a times my cell is automatically getting switched on and off and then it says.."Invalid Sim" "Simcard Not detected" I've ensured about this problem not being related to cell as I've checked the sim in other mobiles. Also,when i insert this sim card on other cells,I can't see any of the contacts which were stored earlier on the sim card.Tell me what to do now.Is it possible to get a same number sim card which works fine ?

Dear Sir,

I had a prepaid account with airtel. & i want to block my number my number is [protected]. because i had lost my cell phone in delhi.
NOKIA 3110 CLASSIC BLACK
IMEI NO. [protected]

So kindly request you to block my number i.e [protected]

Thanking you,

Best Regard,

Pooja Singh

I am from sircilla Karimnagar Dist. in A.P
am facing a problem from last 2 months
(customer executives saying we get 30 to 40 kbps but i m getting only upto 6kbps.this is maximum speed.average speed is only 2kbps.it includes sent and received data.)

Present i m using gprs data package 98 - for 2 gb on both mobiles.I m using 3g supported handsets.so there is not a problem for data speed.

i called you many times and given many complaints.but there is no response from ccare.every time they say we solve your problem within 48 hours.
two weeks back one of the technician also came here and checked all the information related network signal strengths etc....he said we ve only 7kms along from the tower and we ve the maximum signal strength.he said that within 24 hours we resolve your problem and you ll get maximum speed as we provide.
but still now we re facing the same problem.
Still now problem not cleared. & they say we can't clear that problem. so i want to Complaint Against Airtel Mobile Phone Service. i have all complaint no's also.
i think they cheating more people like me.

I was using GPRS pack of Rs.89 on my Airtel no +91-[protected](UP East) while on roaming.Its validity was upto 7th Feb 2010, on 7th Feb evening Rs 150 was deducted from my balance. Then after expiry of my GPRS pack I activated Rs.10 daily rental plan on 13th Feb at 1:06 am. After which Rs.34 were again deducted when I was using your GPRS service in evening. Followed by 2-3 more deductions of Rs 2–3 each same day.
There was no response when I tried to contact costumer care service.
Kindly seek necessary action against my complaint.

Dear Sir / Madam,

My internet connection with Customer ID: [protected] (as given by Customer Care and not by Sales Executive) in the name of Mr. Rupesh Lapsiya was down today, 13/02/2010 from 11.00 AM to 11.45 AM.

This was due to some fiber cut at Shiv Tirth area near Paud Road, Kothrud. This was conveyed by the Airtel Service Engineer Mr. Durvas Navghane.

When asked for the SLA or the ETR of the downtime Mr. Durvas bluntly refused to give me the same. Also he denied to provide his Boss' contact number for escalation.

When contacted the Sales Officer Mr. Prasad, he provided with RSP number which is 102470. He was unaware of the fullform of RSP, SLA as well as ETR.

In meantime the Customer care refused to lock the complaint because the link came UP when I was on call with the CC Executive.

The whole process was shocking for me as there was no hint of CUSTOMER CARE was observed by any of the AIRTEL Employees Mr. Durvas, Mr. Prasad and CC Executive.

Please see that next time any consumer don't feel neglected by the Companies' and get a proper treatment by Companies' Employees

Thanks & Reagrds,

Gautam Lapsiya

Dear AIERTEL TV

WOW SOUND GOOD BUT PLZ DON'T HARRAS TO CUSTOMER BY SUSPENDING THE CONNECTION BEFORE COMPLETION OF THREE MONTHS FREE VIEWING PERIOD. MY CUSTOMER ID [protected]

I HEARED ABOUT OFFER FOR 15% CASH BACK FOR BROADBAND CUSTOMER & THREE MONTHS FREE VIEWING. THEN ONLY WE TOOK THIS CONNECTION & OPTED FOR ECONOMY PACKAGE BUT SO SAD I GOT TWO MONTHS FREE & ALSO NOT GOT 15% CASH BACK EVEN I AM BROADBAND CUSTOMER SINCE MORE THAN 2 YRS.

PLEASE ACTIVATE MY CONNECTION IMMEDIATELY. AND DON'T REPEAT SUCH KIND OF MISTAKES IN FUTURE.......... DHANYAVADAM

I am Yogesh using airtel prepaid for more than five years. For past few months, I am receiving SMS from unknown numbers(56060,54321,etc) to download pictures,wallpapers,etc. Even though I ignore these type of messages I have been charged without downloading it. Eventhough I disabled service messages to avoid automatic connection of gprs.They send text messages like 'Dear subscriber click below link... to download rubbish things, I have just read it, after sometime I have received SMS ' Thanks for downloading the contents and you have been charged Rs.10,etc'. I have complained in airtel customer care, But they told that 'you have opened the given link so you are charged'. But I din't open any link and they are not refunding any amount for it. Sometimes without subscribing to any daily SMS, they are sending joke SMS daily and they are charging Re.1/sms. For many complaints they are not answering properly. I feel vry bad on it. I am going to disconnect from airtel.Necessary action should be taken to stop this.

I Sumit Ahuja user of airtel mobile sevice regestired myself for the mobile no. of [protected] on 27/08/2007 for the service of DND under NDNC Scheme with the reference no.of F[protected]. But from the last month i am still receiving unwanted promotional msgs from various companies, one of the msg is from TM-Its Magic dt 10/02/2010 at 03.:30 pm and i reported the same to customer care but they failed to resolved this matter.

So kindly take a suitable action against them.


Rgds
Sumit Ahuja
[protected]

I made the recharge of Rs. 5/- from an lapu recharger retailer for free SMS scheme. At that time confirmation msg come for recharge and assured me for activation of this service within 24 hrs on 9 feb09. next day I phone customer care of airtel about confirmation. they confirmed and loged a complaint for lapu SMS offer. Today Customer complaint section deny their commitment.

They do not solve problems but increase them. I use airtel prepaid service.Yesterday (11/2/2010) i had balance of Rs 302 and all of sudden today (12/2/2010) it was reduced to 242. I therefore called customer care she said it was their mistake they started some Airtel Talkies Pack services it was done by mistake and they would refund my balance. Then she hung up. Within few seconds i checked my balance and it is only Rs182 now they cut Rs160 without any reason. I want my balance back why we have to suffer for their mistakes. Also i have registered my number with DND(do not disturb) service provided by them still they keep on sending some stupid messages and calls. I need a solution else i will have to stop this service

My AIRTEL mobile no is [protected], I am receiving CRICKET NEWS and OTHER NEWS messages daily twice or trice.I never subscribed for any services.

I request you to please UNSUBSCRIBE all the NEWS services mentioned below that which ACTIVATED with my mobile immediately.

1: Animation - 55383
2: S NNEWS - 55383
3: S CNEWS - 55383

Thanks and regards
Prakasam s s
[protected]

I got my airtel prepaid number recharged with top up of Rs. 333 on 30 Jan 2010 and instead of getting the balance of Rs.301.95 after tax deduction I got the balance in some spl a/c only valid for one month. This is really strange because if airtel has changed the usual balance scheme on Rs 333 as mentioned on your website also, it was not informed at the time of recharge.

I talked to customer support with request reference number [protected] and the customer support person could not help in this matter. Please register my complain and I would request you to move my balance valid for 1 month to actual balance without any validity.

The calls that I am making are getting deducted from Rs 333 account balance. It is not possible for me to use all this amount in 28 days in which case I will waste such a large amount because of the carelessness of the Airtel Punjab Service provider towards its schemes.

Not only this I am not able to send SMSes using the 333 account which is really ridiculous because I will waste that amount for not using it before Feb 28th but for messaging I need to get it recharged again.Kindly take some measures ASAP in this regard and transfer my balance to my normal account.